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3. Performance Overview
Council continued to provide high standards of service delivery, within a changing environment. In addition to the objectives set out in the Corporate Plan, Council continuously strove to improve the way in which we worked and delivered our services.
Council arrangements for securing continuous improvement are set out within the Council’s Performance Management Framework, which includes our annual Performance Improvement Plan and annual business plans.
Within the Corporate Plan, governance arrangements were set out that provided a mechanism for monitoring Council’s performance during the period 2019-2023.
To ensure full delivery of the Corporate Plan, 25 corporate objectives were developed that underpinned our 6 strategic themes.
In addition, a suite of 27 Key Performance Indicators (KPIs) were designed to ensure that progress could be continually monitored and measured on a timely basis, with appropriate action taken, where necessary.
In 2018, Council introduced an electronic performance management system which is used to monitor and report progress against the corporate objectives and KPIs against their associated targets. Performance for 2022/23 is outlined in the ‘wheel’ opposite.
The summary ‘wheel’ captures progress made against the 27 corporate KPIs and the additional indicators that were defined at a strategic level within Directors’ business plans.
In the following sections, these are explored in more detail, within each of the 6 strategic themes. For each theme, key achievements for the period between April 2022 and March 2023 have been summarised along with a detailed analysis of the KPIs. This report focusses on significant achievements and does not provide detail on all progress attained over the last year.
The results show that the majority of actions and Key Performance Indicators have been achieved. Of the 140 objectives and indicators, 100 were achieved, 29 are delayed but progressing, 10 have not achieved their target and 1 does not yet have data available.
We have outlined our progress towards meeting our objectives as follows:
Green | Achieved/On track
Amber | Delayed but progressing Red | Not achieved/stopped Grey | Not due yet/ Not available
The KPIs showing red are as follows:
Our Environment Average processing time of major planning applications
Good Health & Wellbeing Ensure absence levels do not exceed 12 days per annum.
Overall summary of performance
100 targets achieved/on track 29 delayed but progressing 10 targets not achieved/stopped 1 not due yet/not available
Between April 2022 and March 2023, Council dealt with a number of complicated major applications that increased the average processing time to 47.6 weeks. It it worth noting that none of the 11 NI councils achieved this target.
There were 17.21 days lost per FTE between April 2022 and March 2023. See page 15 for further details.
Good Health & Wellbeing
Creating an Autism Friendly Mid and East Antrim Borough Council with 6 additional Council staff recognised as ‘Autism Champions’.
The delivery mechanism, put in place by Autism NI, limits Council to having one official ‘Champion’ per venue. Venue staff will receive the training but not the formal accreditation. As a result, this target cannot be achieved. We anticipate having 4 additional Autism Champions by September 2023.
Good Health & Wellbeing
Reduce the gap in life expectancy between the most deprived areas in Borough & the Borough as a whole.
The life expectancy gap between Mid and East Antrim’s most deprived areas and the borough’s average is 5.7 years for males and 3.9 for females. Both of these figures are higher than Council’s targets. Full details can be found on page 15.
High Performing Council
High Performing Council
High Performing Council
Roll out Legends booking process to Ballymena and Larne as part of the service review into Community Centres.
Expand the Automated Customer Call System into an additional service area.
Using user experience feedback, redesign Council’s website (Phase 3).
High Performing Council Statutory Audit to have zero
‘Priority 1’ Audit Points.
High Performing Council Statutory Audit to have minimal audit points.
This element of the Council’s review into Community Centres has been stopped and Council staff are currently investigating other options.
Further expansion of the Automated Customer Call Centre is currently on hold, pending an investigation into a Council-wide solution.
The progression of the website redesign is currently on hold, pending a further scoping exercise.
3 ‘Priority 1’ audit points were received. Management have accepted the issues raised and have begun work to make the required adjustments.
There were 3 ‘Priority 1’, 4 ‘Priority 2’ and 1 ‘Priority 3’ findings from the statutory audit. These findings, along with management responses, have been reported to Council’s Audit and Scrutiny Committee and a commitment has been made from those responsible for governance to take necessary action.
