CONNECT 2024 - Spring Edition

BUILDING A BETTER WORKFORCE

In This Issue: Employees vs.

Contractors

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AI is Changing What is Valued in the Workforce

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PG 29

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CONTENTS ARTICLES

VOLUME 19 ISSUE 2 | SPRING 2024

11

Employees vs. Contractors: Differentiating Between Contractors and Employees

12

Business Immigration - Canada and U.S. What You Need to Know Right Now

15

Resurgent GICs a Smart Option while Higher Rates Persist

21

Employee Turnover Can Set > Business Back by One Year; Recruit “A” Players to Propel Business Growth!

24

The Big Spring Thaw 5 Ways to Protect Your Home from Sewer Backup & Costly Water Damage

30

Newcomers and the Labour Market

< AI IS CHANGING WHAT IS VALUED IN THE WORKFORCE PAGE 29

IN THIS

ISSUE

4

Chair’s Message

17

Events Re-Cap

7

President’s Message

20

Upcoming Events

8

Advocacy in Action

28

New Members

FROM OUR CHAIR

New Opportunities FOR BUSINESS GROWTH AT HOME AND ABROAD

SAMEER SHARMA

2024 MBOT Chair President, Crown Group of Hotels

As we begin another spring season, I am excited to share with you the positive developments and opportunities awaiting our business community. It seems we are heading towards better days, not only weather-wise but also economically.

The economy shows signs of improvement, with inflation stabilizing and moving towards recovery. A key factor in this positive change is the expected stabilization and reduction of interest rates. This development is encouraging for investors and supports sustainable growth in the upcoming months.

The real estate sector, among others, is showing potential for investment and growth. As market conditions improve, we anticipate increased activity, which will drive economic growth and prosperity.

I am also pleased to announce a significant achievement for our organization. We have recently undertaken our first trade and investment activity in several years. Alongside MBOT’s President and CEO, Trevor McPherson, and in partnership with the Indo Canada Chamber of Commerce (ICCC), we visited New Delhi, India for a series of meetings with business and government representatives. This trip was an important step

4

in building global partnerships and expanding opportunities for our members.

In addition to our time with the ICCC delegation, we separately signed a Memorandum of Understanding with the Faridabad Industries Association (FIA), aiming to facilitate cross-border collaboration and mutual growth. We were warmly welcomed and had the opportunity to visit several manufacturing facilities, finding a strong interest in import/ export and partnership opportunities with businesses in Mississauga. Our partnership with FIA is designed to open new avenues for trade and investment, helping businesses to succeed in a globally connected economy.

Looking ahead, it is crucial that we take advantage of these new opportunities with enthusiasm and determination. By working together and embracing innovation, we can enhance our businesses and drive our economy forward.

We have already achieved a lot, but I believe the best is yet to come. Let us face the future with optimism, seeing challenges as opportunities. By working together, we can build a better tomorrow for the next generations. 

CONNECT | 2024 ISSUE 2

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CONNECT | 2024 ISSUE 2

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FROM OUR CHAIR

2024

BOARD OF DIRECTORS

THE VOICE OF BUSINESS IN MISSISSAUGA Established in 1961, Mississauga Board of Trade proudly serves as a the Chamber of Commerce for the sixth largest city in Canada – the third largest city in Ontario. Mississauga Board of Trade represents all businesses in Mississauga. MBOT’s large, diverse and active membership has made us one of the most vibrant business associations in Canada. As the “Voice of Business” we advocate on policy issues that impact local business at all levels of government, and are influential in helping to shape policy decisions. MBOT also offers a wide variety of valuable business services and professional development programs, networking events and marketing opportunities, to help business grow, prosper, and get connected.

EXECUTIVE COMMITTEE: • • • • • • • •

Sameer Sharma, Crown Group of Hotels | Chair Jonathan Borrelli, KMB Law | Vice Chair Steve Rhone, Weston Forest | Immediate Past Chair Crystal Reedie, RBC | Treasurer Adam Nowak, Gallagher Amanda Pautler, University of Toronto Mississauga Atul Sharma, Greater Toronto Airports Authority Trevor McPherson, MBOT President & CEO (Ex-officio)

DIRECTORS: • • • • • • • • • • • •

Adriano Mazzorato, Kaneff Group of Companies Anthony Petrucci, Palma Pasta Corporation Gena Restivo, AstraZeneca Canada Janet Wardle, MHI Canada Aerospace Inc. Joanne Islip, Sheridan College John McKenna, McKenna Logistics Centres Malaika Mendonsa, Grant Thornton LLP Paul Hainer, Insuranceland Inc. Paul Meo, NTN Bearing Corporation of Canada Ltd. Ryan O’Neil Knight, Detailing Knights Robyn Saccon, BD Canada Ross Thomas, TD Bank (Commercial Banking Division)

PUBLISHER: Trevor McPherson President & CEO ceo@mbot.com EDITOR: Katelin Mowder Digital Content Creator kmowder@mbot.com DESIGN & LAYOUT: Katika Integrated Communications Inc. www.katika.com PRINTING: Katika Integrated Communications Inc. www.katika.com DISTRIBUTION: Katika Integrated Communications Inc. www.katika.com

ADVERTISING INQUIRIES:

Solange Barcena - sbarcena@mbot.com

EDITORIAL INQUIRIES:

Katelin Mowder - kmowder@mbot.com

PHOTO CREDIT: John Goldstein and Jennifer Wood Gold Media www.goldmedia.ca Anthony Ferreria and Katelin Mowder MBOT

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mbotontario © 2024. All rights reserved. No part of this publication may be reproduced or copied in part or as a whole, without the prior written permission of the Mississauga Board of Trade (MBOT). Advertising content and the comments, views and opinions expressed CONNECT | 2024 ISSUE 2 herein are those of contributors and do not necessarily constitute endorsement by MBOT. Publication Agreement Number 40012444.

FROM OUR PRESIDENT

SHAPING MISSISSAUGA’S

TREVOR McPHERSON President & CEO Mississauga Board of Trade

Next 50

STARTS ON JUNE 10TH

As Mississauga commemorates its 50th anniversary since incorporation in 1974, we find ourselves at a pivotal juncture that beckons us to reflect on the journey thus far and, more importantly, to envision the path ahead. The upcoming mayoral by-election on June 10, 2024, is not merely a political event but a critical moment that will significantly shape Mississauga’s trajectory as we embark on the next 50 years.

Our city, though relatively young, has witnessed a remarkable evolution from a humble, suburban community of 250,000 to a thriving metropolis nearing 800,000 residents, now standing as Canada’s 7th largest city. This transformation from a commuter suburb to an economic powerhouse is a testament to Mississauga’s resilience and ambition.

for fourplexes across the city is an important first step in recognizing these competing needs.

Mississauga’s economic landscape has been supported by strong political leadership, notably by its two most recent mayors, the long-serving Hazel McCallion and her successor, Bonnie Crombie. Their commitment to attracting foreign direct investment, fostering innovation, and developing a skilled workforce has positioned Mississauga as a key player in Canada’s economy. The city’s contributions significantly outpace its size, generating about 7% of Ontario’s GDP with only 5% of its population. The recent embrace of technological advancements like fintech and artificial intelligence, together with a flourishing life sciences cluster are just two examples of Mississauga’s innovative spirit and economic strengths.

We recognize the complexity of the challenges we face, from fostering a diverse and inclusive business environment to navigating the intricacies and competing interests involved in urban planning. The solutions will require collaboration, innovation, and a shared commitment to the common good.

Therefore, we invite our community to consider which candidates demonstrate the ability to build consensus, not only within the council but across the broader community and with other levels of government.

However, as we revel in our achievements, we are also acutely aware of the challenges that lie ahead. Mississauga’s origins from amalgamation have presented unique opportunities and obstacles, crafting a diverse but sometimes fragmented identity. The city’s transformation into a walkable, green, and carbon-conscious community underscores our commitment to sustainable development, while acknowledging the importance of maintaining a balance between residential development and opportunities for new business investments and expanded growth. Council’s recent decision to allow

CONNECT | 2024 ISSUE 2

The 2024 mayoral election comes at a crucial time. It represents a crossroads where the decisions made by our next mayor will have long-lasting implications on our city’s identity, economic vitality, and quality of life. As the Mississauga Board of Trade (MBOT), while we do not endorse candidates, we strongly encourage our community to engage in the electoral process.

We urge voters to scrutinize the candidates’ visions for our city’s future, especially how they plan to support business growth, attract investment, and balance housing needs with economic development.

In partnership with the United Way of Greater Toronto, Sheridan College and Metamorphosis Network, MBOT will host a mayoral debate on May 29, 2024. This event will provide a platform for meaningful dialogue and enable voters to make informed decisions. We believe that an informed electorate is crucial for the democratic process and the foundation of a prosperous future for the City of Mississauga.

Lastly, we emphasize the importance of participation in the democratic process. The low voter turnout in recent elections is a call to action for all eligible voters. The upcoming election will be a pivotal moment in shaping Mississauga’s future. Let’s ensure that every voice is heard. The shaping of the next 50 years starts now, and it starts with your vote on June 10th.  7

ADVOCACY IN ACTION

ADVOCACY

IN ACTION

Local & Regional MISSISSAUGA TO ELECT NEW MAYOR ON JUNE 10, 2024 Local Government Mississauga will be electing a new mayor in 2024. In the City’s 50-year history, it has only had four mayors – and, only once since the 1970s has a new mayor been elected (Bonnie Crombie in 2014). When election day comes, the residents of Mississauga will make a choice that will shape the city’s direction for many years to come.

MBOT will be engaged in the public debate in the weeks leading up to June 10th, including hosting a debate among mayoral candidates on May 29th, in partnership with the United Way of Greater Toronto, Sheridan College, and Metamorphosis Network.

PROVINCIAL OCC ADVOCACY DAY Trevor McPherson and Brett McDermott represented MBOT at the Ontario Chamber of Commerce’s 9th annual Advocacy Day. Some of the issues that Trevor, Brett, and the chamber network spoke about with decision-makers at Queen’s Park include labour shortages, red tape reduction and the building of infrastructure. The chamber network has advocated for these issues for many years, and we are

8

seeing success, especially with the Ontario Government’s work on making it easier for high school students to become skilled tradespeople.

RED TAPE REDUCTION Brett McDermott represented MBOT in a meeting with MPP Andrew Dowie, Parliamentary Assistant to Hon. Vic Fedeli, Minister of Economic Development, Job Creation and Trade.

Key points highlighted with Mr. Dowie include: • bolstering interprovincial and international trade; • implementing Ontario’s life sciences strategy; • continuing to pursue Ontario-US state MOUs; and, • reducing red tape for business.

Mr. Dowie mentioned how the Ford Government has embarked on preparing its next red tape reduction bill. He specifically asked chamber members and business leaders across the province to provide suggestions for red tape reduction. If you have any suggestions or ideas for reducing red tape on business in Ontario, please feel free to contact Brett McDermott at bmcdermott@mbot.com.

FEDERAL CANADA-US ENGAGEMENT STRATEGY; MINISTER NG MEETS WITH MBOT The Canadian Chamber of Commerce has embarked on a Canada-US Engagement plan. Federal Ministers Hon. Francois-Phillippe Champagne and Hon. Mary Ng as well

CONNECT | 2024 ISSUE 2

ADVOCACY IN ACTION

as Canadian Ambassador Kirsten Hillman are the three government officials who are leading these efforts. The Canadian Chamber, along with MBOT, are highlighting the importance of one of the most significant trading relationships between two countries in history.

In keeping with the Canada-US engagement efforts, Minister Mary Ng led a roundtable discussion with MBOT members on March 6. Minister Ng reported that Canada is the number one importer from 35 of 50 U.S. states. According to Global Affairs Canada, in 2022 $1.2 trillion in trade occurred between Canada and the U.S. Look for more efforts from MBOT, the Ontario Chamber of Commerce and the Canadian Chamber on this issue. The Canada-US trade relationship is a tremendously successful partnership that needs to be enhanced and grow in the years to come.

BANNING REPLACEMENT WORKERS In a time when governments across the country are trying to increase productivity in the Canadian economy, the federal government is embracing policies that will reduce productivity. This is one of the reasons why the Canadian Chamber of Commerce is opposing federal legislation that will ban replacement workers. Here are some additional reasons to oppose the legislation: • reduced worker wages; • reduced investment in the economy; and, • increased length of strikes.

The Canadian Chamber’s Business Data Lab states that one-quarter of businesses say that they see supply chain issues continuing to impede economic growth. Banning replacement workers will only increase supply chain bottlenecks like those that have existed in the past year at BC ports, the Port of Montreal and in the St. Lawrence Seaway. 

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CONNECT | 2024 ISSUE 2

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MEMBER TALKS

10

CONNECT | 2024 ISSUE 2

MEMBER TALKS

EMPLOYEES VS. CONTRACTORS DIFFERENTIATING BETWEEN CONTRACTORS AND EMPLOYEES

In the complex landscape of employment arrangements, the distinction between an employee and an independent contractor has significant ramifications, influencing individuals and the companies they serve. However, a concerning trend has emerged where companies incorrectly classify workers as independent contractors instead of employees. This practice, known as worker misclassification, can be accidental or intentional, with some employers using it to evade labor laws and shirk responsibilities like providing benefits and covering employer EI and CPP subsidy costs.

•

•

•

Canada Revenue Agency (CRA): Incorrect classification can result in the obligation to pay outstanding EI and CPP contributions, potentially accompanied by fines.

Workplace Safety and Insurance: Misclassification can lead to breaches under the Workplace Safety and Insurance Act (WSIA), resulting in investigations, fines, and potential liabilities for company directors and officers.

Ontario Employment Standards Act: Misclassified employees may be deprived of entitlements such as overtime and vacation pay, leading to potential fines, imprisonment, or personal liability for corporate directors.

Wrongful Dismissal Claims: Terminating misclassified workers can result in wrongful dismissal claims.

Courts consider written agreements and how individuals are treated, potentially awarding damages.

President HRIS Consultants Ltd.

UNDERSTANDING CLASSIFICATION CRITERIA •

Control: An independent contractor is responsible for delivering a result and making their own decisions about fulfilling their responsibilities. If the employer dictates how, when, and where the work gets done, it’s an employee relationship.

•

Ownership of tools: According to CRA, “Self-employed individuals often supply the tools and equipment required for a contract. As a result, the ownership of tools and equipment by a worker is more commonly associated with a business relationship.”.

•

Financial risk and the chance of profit: Contractors aim to make a profit. They usually cover their own operating costs, and they run the risk of losing money.

Employees usually don’t share in the business risk or returns.

•

Subcontracting work or hiring assistants: If workers can subcontract work or hire assistants, they accept the possibility of profit and risk of loss (see points 3&4). This suggests an independent contractor role. If the worker does not have this authority, they will likely be considered an employee.

•

Integration: CRA considers how integral the work is to both parties’ business. This factor isn’t clearly defined, but the primary consideration is the number of clients the contractor serves. A contractor with only one client might be classified as an employee by the CRA. 

CONSEQUENCES •

ROBIN LAO

HRIS Consultants Ltd. 905-281-0380 robin@wintaxpayroll.ca

CONNECT | 2024 ISSUE 2

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MEMBER TALKS

BUSINESS IMMIGRATION – CANADA AND U.S. WHAT YOU NEED TO KNOW RIGHT NOW Significant Changes to Study Permits in Canada

MELISSA BABEL

B.A. (Hons) LL.B, Barrister and Solicitor Babel Immigration Law

On January 22, 2024, The Honourable Marc Miller, announced a two-year cap on new international student permits, which will see a 35% reduction in study permits (down to approximately 360,000). Study permit renewals, master’s and doctoral degrees, and elementary and secondary education are exempt from the cap.

The federal government will allocate a portion of the cap to each province to then distribute among their Designated Learning Institutions (DLIs). As of January 22, 2024, all study permit applications submitted to IRCC must include an attestation letter from the province of study. Provinces are expected to put a system in place to issue these attestations by March 2024.

The Minister has limited access to open spousal work permits to the spouses of students in master’s and doctoral programs.

The Minister also removed access to PostGraduation Work Permits to students enrolled in public-private partnership based Designated Learning Institutions while increasing the duration of PGWPs for Masters students to three years.

Digital Nomads - Updated Guidance On January 31, 2024, The Canadian government, in alignment with the Tech Talent Strategy, has clarified requirements for digital nomads seeking to work remotely in Canada.

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A digital nomad is defined as someone who: • Can work remotely from anywhere globally • Can relocate to Canada for up to 6 months with visitor status • No additional documentation is initially required, but if the intention to find a Canadian employer is declared, a work permit will be necessary Family members of digital nomads intending to work or study in Canada should also apply for the respective permits.

Category-Based Selection – Express Entry – What to expect in 2024 In 2023, IRCC (Immigration, Refugees, and Citizenship Canada) introduced an updated selection process for economic immigrants under Express Entry, which is meant to align with specific national economic objectives.

The new approach involves categorizing candidates based on qualifications like education, work experience, and language skills and then selecting candidates in six distinct categories: 1. French language proficiency 2. Work experience in healthcare occupations.

3. Work experience in Science, Technology, Engineering and Math (STEM) occupations.

4. Work experience in trade occupations.

5. Work experience in transport occupations.

6. Work experience in agriculture and agri-food occupations.

CONNECT | 2024 ISSUE 2

MEMBER TALKS

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Category-based selection of economic immigrants is a step away from the previous approach of ‘highest points get invited’. Applicants for PR under Express Entry and their employers will want to carefully understand the impact on plans for PR and adjust as needed.

Humanitarian Pathway for Conflict-Affected Individuals with Family in Sudan IRCC announced a new family-based humanitarian pathway to reunite Sudanese and non-Sudanese nationals who were in Sudan at the start of the current conflict (April 15, 2023) with their families in Canada on a permanent basis. The initiative launched February 27, 2024.

Eligible applicants include children of any age, grandchildren, parents, grandparents, or siblings of Canadian citizens or permanent residents residing in Canada. The family member in Canada must agree to provide support for the applicants’ integration into their new life in Canada. Detailed information on how to apply is available online to help individuals prepare their applications ahead of the pathway opening.

USCIS Fees to Increase in April 2024 U.S. Citizenship and Immigration Services (USCIS) has published a final rule adjusting immigration and naturalization benefit request fees for the first time since

CONNECT | 2024 ISSUE 2

babelimmigrationlaw.com

2016. The rule aims to enhance cost recovery, supporting timely application processing. The new fees take effect on April 1, 2024, with USCIS emphasizing continued efforts to improve customer experience and address backlog growth.

The final rule limits fee increases for individual filers and encourages stakeholders to refer to the USCIS website for revised forms and fees. A grace period from April 1, 2024, through June 3, 2024, will allow acceptance of both previous and new form editions with the correct fee.

USCIS Introduces Online filing for H-1B Registrations for organizations For the 2025 H-1Bcap season, USCIS has announced a number of changes to its process, including the launch of organizational accounts for non-cap filings. This feature will enable collaboration within organizations and with legal counsel with a goal of streamlining the preparation of H-1B registrations and associated forms.

The purpose of the change is to increase efficiency and reduce errors, with the entire H-1B lifecycle becoming fully electronic.

Organizational accounts are expected to be launched in February 2024, followed by online filing of Forms I-129 and I-907.USCIS will also shift the paper filing location for these forms from service centers to the USCIS lockbox. National engagements and informational sessions are planned to guide organizations and legal representatives through the process, with invitations sent in the coming month. 

13

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CONNECT | 2024 ISSUE 2

MEMBER TALKS

Resurgent GICs A SMART OPTION WHILE HIGHER RATES PERSIST

Guaranteed good returns and laddered strategies make GICs an attractive choice even when compared to white-hot stock markets.

You’re not alone if unpredictable interest rates and handwringing about inflation have you pondering the wisdom of investing this RRSP season – especially in the steadiest of vehicles: the GIC. Since spring 2022, GIC returns have ballooned into the four- and five-pluspercent range. The sustainability of those GIC rates is on many investors’ minds.

If you’re looking for clarity, the experts at CWB have a simple message to personal investors and business owners: take advantage of great GIC rates – soon!

It’s impossible to predict the future of GIC rates, says Scott Bell, certified financial planner and CWB’s Torontobased AVP and Deputy Manager. But signals suggest rates will trend down.

Bell says, “Talk to your relationship manager, and figure out what’s best for you. It’s a good time to invest in a great vehicle.”

To veteran personal banker Jessica McKenna, current interest in GICs is fascinating. Before GIC rates recovered after decades in the doldrums, her conversations often involved convincing clients to test the mutual fund and equity markets.

Now, it’s the opposite. “If you have cash, make the most of these rates… GICs can be a really useful part of a diversified portfolio,” she says.

Bell and McKenna suggest a “laddered approach,” dividing an investment into GICs with different term lengths and rates.

CANADIAN WESTERN BANK

“With a laddered approach, you’ve always got something due – in one, two and three years. Having that ready cash helps you deal with the unknowns,” Bell says.

(As of this writing, the S&P 500 recently shattered the 5,000-point mark for the first time, and Canada’s TSX had been north of 20,000 for months.)

“Equity markets might be the best option,” Bell said. “But your asset allocation should be well-diversified between equities and fixed income and cash... There may be an opportunity to make seven or eight percent, or even more in the market. With a GIC, ‘guaranteed’ is right in the name.”

For those with deployable cash, other peace-of-mind options offer compelling deposit rates too, including high-interest savings accounts.

“But pay close attention to the terms and conditions,” McKenna cautions.

“They can be more complicated than meets the eye.”

“Talk with an expert about your assets and liabilities, income, short-, medium-, and long-term goals. Talk about safety and risk, and liquidity,” McKenna says.

“There’s no magic formula that fits everyone,” Bell adds. “What’s your strategy? What are your cash flow needs? If you’re a business owner, can you invest in yourself and park some money in an RRSP to get that tax return? Working through those questions can remove the guesswork from the equation.”  CONNECT | 2024 ISSUE 2

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FROM OUR CHAIR

16

CONNECT | 2023 ISSUE 2

EVENTS RE-CAP

EVENTS

Re-Cap

MBOT EVENT CONVERSATION WITH THE HONOURABLE ANITA ANAND, PRESIDENT OF THE TREASURY BOARD DECEMBER 1, 2023

MBOT Webinar

MBOT HOLIDAY

BUSINESS VALUATIONS: TIPS FOR BUSINESS OWNERS

AFTER HOURS & NETWORKING EVENT

DECEMBER 5, 2023

DECEMBER 6, 2023 VENUE SPONSOR

GREG RAWN, CPA, CA, CBV

STEPHAN PALDINO, CPA

PARTNER, S+C PARTNERS LLP

CLIENT SERVICE MANAGER, S+C PARTNERS LLP

EVENT SPONSORS

SPONSOR

2023 MBOT Annual General Meeting

Good Morning Mississauga (GMM)

DECEMBER 13, 2023

VENUE SPONSOR

JANUARY 10, 2024 SERIES SPONSOR

SPONSOR

CONNECT | 2024 ISSUE 2

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EVENTS RE-CAP

MBOT EVENT CONVERSATION WITH THE HONOURABLE RECHIE VALDEZ, MINISTER OF SMALL BUSINESS

MBOT Webinar IMPORTANT EMPLOYMENT POLICIES FOR ONTARIO BUSINESSES JANUARY 18, 2024

DINAH BAILEY DIRECTOR OF HUMAN RESOURCE CONSULTANCY AND ADVISORY, S+C PARTNERS LLP

JANUARY 16, 2024 SPONSOR SPONSOR

MBOT EVENT CONVERSATION WITH THE HON. DOUG FORD, PREMIER OF ONTARIO FEBRUARY 8, 2024

PRESENTING SPONSOR

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GOLD SPONSOR

SILVER SPONSOR

BRONZE SPONSOR

CONNECT | 2024 ISSUE 2

EVENTS RE-CAP

MBOT Innovation Starts Here FUTURE READY - ANNUAL TALENT FORUM FEBRUARY 13, 2024

PRESENTING SPONSORS:

SPONSORS: PRESENTING PARTNERS: PRESENTINGPRESENTING SPONSORS PRESENTING PARTNERS

PRESENTING PARTNERS:

Good Morning Mississauga (GMM) FEBRUARY 14, 2024 VENUE SPONSOR

CONNECT | 2024 ISSUE 2

SERIES SPONSOR

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EVENTS RE-CAP

UPCOMING Events

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CONNECT | 2024 ISSUE 2

MEMBER TALKS

EMPLOYEE TURNOVER CAN SET BUSINESS BACK BY ONE YEAR;

Recruit “A” players to propel business growth!

YASH MAROLI Founder & CEO QHRtechworx

High employee turnover rates is causing financial strain for businesses. Growth rates are declining, and retaining experienced staff is becoming increasingly difficult.

While continually hiring new employees seems like a quick fix, the costs associated with recruitment and lost opportunities are escalating. This makes it challenging for businesses to stay competitive, maintain healthy profits, and retain their market position.

In line with the Moneyball philosophy, businesses should aim to recruit individuals who can directly contribute to achieving organizational goals and objectives. You should test this hypothesis by asking four questions and if the responses do not include an absolute Dollar value, you may want to revisit the role and recruiting strategies:

Indeed, employee turnover significantly sets businesses back. It typically takes between 60 to 90 days to hire someone and an additional 90 to 180 days for them to become fully productive. If they leave during this time, the hiring process must start over. Consequently, a fully productive resource would be available at the end of 12 months from the time the process was first initiated, delaying achieving business goals and objectives. This is a major concern for business leaders and it is keeping them awake at night.

Improving the recruitment process is the easiest and most cost-effective way to reduce the risk of employee turnover and drive business growth and success.

1. What would truly great hires do for your business?

2. What would you be able to do that you cannot do now, when you hire the right people?

3. What would happen if you hired the wrong people?

4. What would hiring the right people do to your market share / revenue?

To thrive, businesses need to attract top talent – A players; but achieving this requires a rethink of the recruitment process. Drawing inspiration from the movie “Moneyball”, which offers some good insights on recruiting; the pivotal scene in the movie is when Peter Brant (played

by Jonah Hill) elaborates on “Baseball’s medieval thinking” to Billie Bean (Played

by Brad Pitt), “Your goal shouldn’t be to buy players, your goal should be to buy wins”.

In my view, this approach is the foundation for recruiting top-tier talent, achievable by comprehending the scientific aspects of the hiring process alongside its artistry.

CONNECT | 2024 ISSUE 2

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MEMBER TALKS

TITLE SPONSOR:

22

CONNECT | 2024 ISSUE 2

Thank you to our Judges Planning Committee Chair:

Tyril Froese, MNP

Judging Committee Chair:

Alice Bolton, MNP

Adam Nowak - Gallagher Adriano Mazzorato - Kaneff Group Amy Delisle - KMB Law Andrew Kwiatkowski - Katika Bhargavi Rajesh - Schooley Mitchell Carol Heslin - The Sole Point Colin Tyler - Century Audio Visual Ltd. Craig McDonald - Metalworks Institute David Shaw - D and L Shaw Partners Demetrius Nath - Mississauga Music Dr. Lisa Ramsackal - INNOVA Integrated Wellness Centre Eduardo DaSilveira - Nova Idea Inc. Guy Furoy - AMJ Campbell Toronto James Kennedy - Hynek Financial Group Jonathan N. Borrelli - KMB Law Julia Chatterji - The Studio Paint Bar Kalin McDonald - S+C Partners LLP

MEMBER TALKS

Title Sponsor

Karen LeMoine - Sheridan College Kevin Varma - MNP Kristine Kane - Southside Shuffle Blues & Jazz Festival Linda Martin - Linda Martin Results Malaika Mendonsa - Grant Thornton LLP Mike Douglas - Mississauga Arts Council Parveen Dhupar - BTI Brand Innovations Inc. Paul (Paolo) Meo - NTN Bearing Corporation of Canada Ltd. Paul Hainer - Insuranceland Inc. Peter Hawkins - MELLOHAWK Logistics Inc. Ritu Kohli-Sethi - Greater Toronto Executive Centre Sylvia Silveira - NTN Bearing Corporation of Canada Ltd. Sarah Elkami Trdina - Always Connected Treatment Network Shari Lynn Ladanchuk - Big Brothers Big Sisters of Peel | York Steve Rhone - Weston Forest Susanne Balpataky - Speigel Nichols Fox LLP Tamara Seales-Knights - Seaford Pharmaceuticals Inc.

Congratulations To All Nominees Business Person of the Year Nominees Carolyn Nikkanen - Carolyn’s Model and Talent Agency Diondra Filicetti - Driven By... Co. Firas Abu Saleh - Prep Doctors Inc. Janet Wardle - MHI Canada Aerospace Inc. Jasveet Singh - Toureto Travel John B Menezes - Stratejm Inc.

Kevin Graham - Sekurie Kiran Mann - OIC Foods/Brar’s Mike Pearlstein - Fusion Computing Limited Nigel Hapuarachchi - Acara Solutions Puja Misra - Zoom Into Life Studio Inc. Rita Asadorian - Mississauga Real Estate Board

All Other Categories: 365 Canada International Education and Integration Services Inc. Acara Solutions ACCES Employment Achēv Always Connected Treatment Network Arterra Wines Canada Bernardi Human Resource Law LLP BGC Peel Bickhram Litigation Building Bridges Psychotherapy CADMEN Cosmetic Clinic Canada Welding Supply Inc. Canon Canada Carolyn’s Model and Talent Agency Cedar International Inc. Creators at Play Derma Beauty Inc. Dream Energy Solutions Driven By... Co. Dunk Disposal ECC Hive Electronic Products Recycling Association ErinoakKids Family Services of Peel CONNECT | 2024 ISSUE 2

Farrow Flash Forest Inc. Francis Immigration Services Inc. Fusion Computing Limited Future Rent-A-Car Inc. Gay Lea Foods Co-operative Ltd. Glenerin Inn & Spa Greater Toronto Airports Authority Greater Toronto Executive Centre Hilton Mississauga/Meadowvale Homecare Hub Hydro Extrusion Canada Inc. IG Wealth Management Iris Power LP J D Factors Corporation M2M Business Solutions Inc. Maple Reinders Metalworks Institute MHI Canada Aerospace Inc. MindShare Workspace Mississauga Music Mississauga Real Estate Board Mr. Rooter Plumbing My Women Support Novo Nordisk Canada Inc.

OIC Foods/Brar’s Osmow's Shawarma Pallett Valo LLP Passion For Parkinson's Foundation PLASP Child Care Services Prep Doctors Inc. Rotary Club of Mississauga Royal Autocollision Sekurie Sober Immigration Sofina Foods Inc. Source Tech Canada Star Quality Enterprises Inc. Stratejm Inc. The Coop Wicked Chicken The Riverwood Conservancy Toureto Travel Trexo Robotics triOS College Tru by Hilton Toronto Airport West VG Engineering Inc. Youth Troopers for Global Awareness | Studio.89 Zoom Into Life Studio Inc.

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MEMBER TALKS

The Big Spring Thaw 5 WAYS TO PROTECT YOUR HOME FROM SEWER BACKUP & COSTLY WATER DAMAGE

The Season of Spring – a time when old man winter slowly retreats back to the southern hemisphere. There is a sense of excitement for spring’s arrival but while spring brings the promise of warm weather, it may also bring a variety of conditions that can include heavy rains, severe weather, and rapid snowmelt that can increase Mississauga’s flood risk.

Water damage accounts for 50% of home insurance claims in Canada according to Broker Link. The average cost of a flooded basement is around $43,000 across Canada, and insurance payouts have doubled in the last 5 to 10 years. In fact, it even surpasses claims due to fire.

But as a homeowner, there are ways to minimize the risk of sewer backups in your Mississauga home. Prevention is key and will save you thousands of dollars in the long run while reducing the stress that comes with the clean up of a flooded basement.

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While spring hasn’t sprung yet, it’s warm temperatures could increase flooding and sewer back-ups. Are you prepared? Mr. Rooter Plumbing has some useful tips to prevent you from getting all backed up.

According to the Intact Centre on Climate Adaptation at the University of Waterloo, around 1.7 million Canadian households — or approximately 20 percent of the population — are exposed to some kind of flooding risk, whether it’s from backed-up sewers, overflowing rivers, or above-ground water accumulation caused by melting snow or rain. Spring flooding includes water generated from spring run-off, melting snow, lake or river overflow or pooling groundwater.

Sewer back-up occurs when a property’s drainage system is overloaded by large amounts of water. When the water rises above the basement drains, the result is a backflow of wastewater into your Mississauga home. This backflow is not only difficult to clean up, but can also introduce sewage waste into your home, bringing with it black mould and harmful bacteria.

CONNECT | 2024 ISSUE 2

MEMBER TALKS

1 Install a Backwater Valve Back-flow occurs when your home’s plumbing flows in the wrong direction. A sewer backup in your home can be devastating and costly. Back-flows not only cause thousands of dollars in damage but also present health risks to the homeowner by exposing them to dangerous toxic agents. Not to mention the “YUCK” factor. Prevention is key – don’t wait for an emergency to strike.

Homeowners have two choices in how they install their sump pumps. You can either hardwire into your home’s electrical system or you can opt-in for a battery operated back up pump. Battery operated backup models are a good idea in the event a heavy storm causes your home to lose power.

3 Camera Inspections

A backwater valve installation on your sewer system is the best possible solution to protect your home from city sewer backups & floods caused by heavy rainfall. This amazing cost-effective technology can be an effective way to stop wastewater from backing up into you your home.

Don’t wait for plumbing problems to become plumbing and drain emergencies. Take initiative and schedule a plumbing video camera inspection for your home with any of our experienced Mississauga Plumbers. A healthy plumbing and drain system are the key to preventing basement backups and any serious drain problem can be quickly resolved.

A backwater valve can be installed in the sewer lateral outside of the building, or in the basement at the exit point from the home or building. Under normal conditions, this clever device allows one-way flow from your home to the city sewer system. As soon as back-flow is detected, it closes up ensuring NO sewage waste can flow back into your home.

If you own a home in an older area, particularly with large older trees, be proactive and get your main drain camera inspected by a professional plumber. The plumber will utilize this cutting-edge technology and be able to identify any plumbing problems before they can cause serious damage to your home, such as flooding your basement.

Once installed recommended.

Camera inspections can tell homeowners a great deal about the health of their home’s plumbing and drain system. In fact, early identification is the key to resolving potential plumbing problems that in the long run could save you tens of thousands of dollars in repairs, not to mention the inconvenience and hassle of having to clean up a basement full of sewage.

an

annual

maintenance

program

is

2 Sump Pumps If you have an existing sump pump in your home, it is necessary to do regular maintenance on it by cleaning out the sump pump pit. Furthermore, you will have to inspect your sump pump and make sure it is working properly. If your sump pump stops working, ensure you identify the cause and find a solution before the next rainstorm to help you avoid potential damage to your Mississauga home.

Sump pumps are used to re-route water away from the lowest point of your home’s foundation and protect your basement from flooding. It prevents a build-up of water in your basement by pushing it away from your house. They are usually hooked up to either a sanitary combined drain or a storm drain away from the house where it will no longer be a problem. Sump pumps are extremely important during heavy rainstorms and work to reduce flooding from overflowing water from a plumbing issue.

Most of the time, sump pumps are installed in specially constructed sump pits in your basement. The sump pump’s primary job is to pump the water out of the pit and away from the building so the basement or crawlspace stays dry.

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Older Mississauga homes where the storm and sanitary are on a combined system would also require yearly camera and video inspections to identify any problems that could pave a way to basement flooding. Camera video inspections can tell you if you have tree roots that have penetrated your drain pipes, if the drain pipes have shifted or have a crack in them that could potentially cause them to collapse or if you have grease build-up. In any case, you would want to rectify these problems as soon as possible.

4 Trough Drains & Catch Basins can Keep Homes from Flooding Some homeowners have Trough Drains or Catch Basins in front of their homes.

These drains need to be professionally cleaned out eliminating any debris buildup or blockage that could block the outlet pipe. If the outlet pipe is blocked, this could result in flooding the surrounding area which could include your garage or basement.

25

MEMBER TALKS

“Water damage accounts for 50% of home insurance claims in Canada according to Broker Link. The average cost of a flooded basement is around $43,000 across Canada, and insurance payouts have doubled in the last 5 to 10 years.

In fact, it even surpasses claims due to fire.”

We recommend hiring a plumber because even though it seems simple enough to remove debris from a catch basin, there is more involved than you think. First of all, this job is unpleasant and not as easy as it seems. Professional plumbers all have the appropriate tools needed to get the job done right and properly so that you can be assured that it won’t back up and cause you unnecessary cleanup and expenses. Furthermore, while the plumber is cleaning up all the debris and whatever else made its way into the basin, he can inspect your drainpipes and see if there are any clogs that could potentially cause a backup.

5 Inspect Your Home Check for cracks in your foundation that could potentially allow water to creep into your home and cause water damage including mould and mildew. When in your basement, look for water damage along the baseboards and below your basement windows. By fixing potential problems and being proactive, you will avoid any possible water damage in your home that could be caused either by a spring flood or simply excess water pooling around your home due to heavy rains. If you do notice water damage in your basement, call a professional plumbing company such as Mr Rooter Plumbing of Mississauga ON. They will evaluate the extent of the damage and fix it by waterproofing your exterior walls, which will prevent any further water leakage into the home and prevent structural damage to your foundation.

Some homes owners have stairs on the outside of the home that lead into the basement. The landing at the bottom of these stairs has outside floor drains that need to be regularly cleaned. When cleaning them, make sure there is nothing blocking the floor drain such as debris or leaves.

A blocked stairwell floor drain can cause flooding and damage that will create havoc for your home. These drainpipes at the end of the run connect to the city sewer system and are meant to keep water away from your home. If your outside drains are blocked, it isn’t possible for them to do the job they were meant to do. After you’ve cleared the drain, if the water is stool pooling around the drain, chances are that there is a clog in the drain. You will need to call a professional. They will come out, access your outside drain and unclog this for you.

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If your home features a basement with windows at, or below, ground level, chances are you also have window wells.

Window wells have to be cleaned and maintained regularly.

Window wells sit below grade and it’s important to maintain them in order to prevent water damage to your home. Proper maintenance of a window well ensures proper drainage thereby preventing water pooling and damaging your home.

Keeping the gravel clean so water can penetrate and enter the weeping tile system will in turn, remove the water away from the house.

Snow, leaves and other debris needs to be cleaned out to ensure that the drainage is not clogged. Gravel can become hard over time. Dirt can clog up the gravel which will prevent the water from draining properly. You might consider shovelling out the old gravel and replacing it with new gravel. Check to make sure the window well is tightly secured against the basement wall to ensure that no debris can get in and clog it. You can quickly check to see if there is a problem with the drainage of your window well by simply running some water to see how quickly it drains away from the house.

If you do find yourself in a situation where your sewers are backing up or you are experiencing water damage in your home, call our Plumbing Specialists at Mr Rooter Plumbing of Mississauga ON. Our plumbing specialists at Mr. Rooter Plumbing Mississauga can resolve the issue efficiently for your convenience.

We’ll also give you an accurate quote on-site, and answer all of your questions prior to starting the work so that you understand what the entire project entails. Give us a call at to book your appointment today.

Mr. Rooter Plumbing will provide you with a complimentary assessment & walk you through your options.

Give us a call at (289) 224-3498

CONNECT | 2024 ISSUE 2

MEMBER TALKS

Where every event discovers its ideal space

Contact us to book your next event.

1.800.567.1199 | sales@internationalcentre.com

www.internationalcentre.com

Contact us to book your next event.

1.800.567.1199 | sales@internationalcentre.com

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www.internationalcentre.com

27

NEW MEMBERS LISTING

Welcome

NEW MEMBERS OF MBOT

BGC Peel (Boys and Girls Club) Canada Academy of Music and Arts

Mississauga YMCA Employment and Community Services

Creto Systems Inc.

NACKI Advisory

D & L Shaw Partners

Niagara County Center for Economic Development

Delta Associates Inc. Hanif Hirji c/o Scotia Wealth Management, Private Banking

Nucleus Independent Living Objex Unlimited Inc.

IGS Limited

Ontario Tech University

Indwell

Peel Career Assessment Services Inc.

K2A World Logistics

QHR Tech Worx

KOLT Realty

Rahmat Star Food Trading

Kuehne + Nagel Ltd.

RPM Groups

LaFarge

Seaker Law Professional Corporation

Lime Technology Inc.

The Trauma Healing Center

Luxe Beauty and Wellness Spa

Third Octet Inc.

Medioh (Hypertech Group)

Van Houtte Coffee Services Wainbee Limited

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CONNECT | 2024 ISSUE 2

MEMBER TALKS

AI is changing WHAT IS VALUED IN THE WORKFORCE How is generative AI changing what employers value in the workforce?

Pilon School of Business law and ethics professor Wayland Chau discusses generative AI’s potential impact on the workforce and what skills are needed to succeed in the future of work.

How will generative AI and increased automation impact what employers value in the workforce?

In an AI economy, certain groups of people will be more highly valued than others. One such group is people whose work involves many physical aspects, including highly skilled and trained professionals such as nurses and tradespeople, as well as lowskilled manual labourers. It’s difficult to see how robots could ever fully replace them.

Another group of people who I think will still be highly valued are the people who have traditionally been called knowledge workers... people whose value is based primarily on the output of their minds and their CONNECT | 2024 ISSUE 2

strengths in critical thinking, creativity, communication, leadership and collaboration. The power of those core human competencies will be magnified with the judicious use of AI. The group that will be left behind will be people who don’t have those high-level competencies and merely rely on AI to think and communicate for them.

What is the Pilon School of Business doing to prepare students for success in the future of work?

Like the rest of the world, we’re still trying to figure things out. However, we are already well-positioned because our Bachelor of Business Administration degrees have always focused on highlevel competency development in critical thinking, creativity, communication and leadership — skills our graduates will be able to use to leverage the power of generative AI, rather than simply relying on the technology.

We currently have a committee of faculty developing a list of the most important high-level competencies we’d like to infuse in all our programs,

not only through purposeful inclusion in the content of our courses but also in the ways our professors teach the subject matter. In addition to teaching fundamental concepts, we’re training students with the ability to look at a situation, analyze it critically and creatively, and be able to communicate their findings effectively to others.

There is ongoing work in determining how best to provide our students with the AI skills that they will need to succeed.

Visit sheridancollege.ca/newsroom to read the full interview with Wayland Chau. 

WAYLAND CHAU

Law and Ethics Professor Pilon School of Business, Sheridan College 29

MEMBER TALKS

COSTI EMPLOYMENT SERVICES

Newcomers

AND THE LABOUR MARKET

Newcomers play a pivotal role in Mississauga’s labour market growth, actively engaging in the workforce and occupying positions across various sectors. Their diverse skills and experiences enrich the business community. Moreover, many newcomers contribute to entrepreneurship by establishing businesses, providing employment opportunities and making positive contributions to the community.

The job market in Peel Region saw improvement in 2023, with slight increases in both the labour force and employment rates compared to 2022, as per data from the Peel Region Dashboard of Economic Indicators and Statistics Canada. Key occupations in demand include administrative positions, sales, accounting and transport truck drivers.

Peel Region experienced a 5.6% population growth since 2021, reaching 1.5 million residents, with nearly 50% residing in Mississauga. According to the 2021 census, approximately 53% of Mississauga’s population are newcomers, totaling 379,425 individuals. Among them, 13.8% arrived between 2016 and 2021, while 45.8% fall between the ages of 25 and 44.

For more than 70 years, COSTI has established collaborative relationships with business communities throughout the Greater Toronto Area (GTA) to assist job seekers. Partnerships between nonprofits like COSTI and businesses are essential. They provide innovative workforce solutions, linking job seekers with businesses, benefiting both, for example:

• Efficiently streamlining employer hiring via quick candidate screenings.

• Preparing workers for roles and offering job retention support.

• Bridging employment gaps through training and upskilling initiatives.

• Creating career pathways in growth industries for job seekers.

COSTI’s Mississauga Employment Centre assisted more than 1000 clients in 2023, comprising of Canadian citizens, permanent residents and refugees.

Services offered include career coaching, resume writing, job matching and training. The center actively fosters partnerships with the business community, engaging in meaningful conversations and collaborative efforts to meet employers’ hiring needs.

The benefits of a strong collaboration between COSTI and businesses are evident in our work. Such partnerships generate mutual benefits for jobseekers and employers, enriching individuals, communities and society at large.

If you are seeking to fill positions, we’re here to help at no cost to you. If you have job openings or are interested in learning about training subsidies, contact us at: mississaugaemployment@costi.org .

To learn more, visit COSTI.org.

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CONNECT | 2024 ISSUE 2

MEMBER TALKS

Connecting Employers with Job-Ready Candidates

COSTI Employment Services prepare clients for seamless workforce integration.

COSTI provides:

COSTI Employment Services deliver skilled

• Employment services

candidates, screened and ready to work.

We understand your needs and provide ongoing support at no cost to employers.

If you have job openings or are interested

• ESL & LINC Training (Language Training for Newcomers) • Settlement services and more

in learning about training subsidies contact us at: mississaugaemployment@costi.org Learn more at COSTI.org CONNECT | 2024 ISSUE 2

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J D Factors specializes but is not limited to the following industries:

• Transportation • Manufacturing • Oil and Gas Services • Temporary Staffing

Your Flexible Finance Partners www.jdfactors.com

1-800-263-0664

MBOT Members since 2005!

315 Matheson Blvd E. Mississauga, ON L4Z 1X8