June 2011 Business Magazine by MBA Business Magazine

LET’s Roll flight 93 memorial ride

BIKES FLAGS

HEROES

SEPTEMBER 11, 2011 marks the 10th anniversary of the terrorist attacks on the United States – as well as the first American victory in the war on terrorism. The passengers and crew of Flight 93 took action, sacrificing their own lives to save others in defense of our country. We will never forget them. The LET’S ROLL FLIGHT 93 MEMORIAL RIDE is an organized motorcycle event unlike any other to honor these 40 heroes and to raise funds for the Flight 93 National Memorial in Shanksville, Pennsylvania. This special ride will gather groups of 40 riders at designated “flight path” locations – including Erie, Meadville/Conneaut Lake, Pittsburgh, Cranberry Township, Williamsport, Pottsville and Philadelphia, Pennsylvania as well as Fairfax, Virginia. Each sponsored motorcycle will carry a flag bearing the name of one of the 40 heroes, and on September 11, 2011, will join hundreds of fellow riders from across Pennsylvania to travel to the Flight 93 National Memorial. All proceeds benefit the Flight 93 National Memorial Campaign.

SPONSORSHIP: $1,000 DONATION (PER MOTORCYCLE) INCLUDES: (1) Flight 93 Memorial flag bearing the name of one of the 40 heroes (1) Exclusive Flight 93 T-shirt (1) Exclusive Flight 93 commemorative pin (1) Exclusive Flight 93 patch (1) American Flag flown over the Flight 93 Memorial site

LET’S ROLL FLIGHT 93 MEMORIAL RIDE Honorary Grand Marshal, The Honorable Thomas J. Ridge, co-chairman of the Flight 93 National Memorial Campaign, former Secretary of Homeland Security and governor of Pennsylvania

Saturday, September 10: Riders will gather at their designated flight location for departure (details and time TBA). Pending arrival in Shanksville, riders may attend the Flight 93 National Park dedication ceremony, time permitting. Flight 93 Memorial Ride Concert: All riders are cordially invited to join Flight 93 family members for a special concert with Country Music Star DARRYL WORLEY on Saturday, September 10 at the Seven Springs Resort (time TBA). Exclusive Accommodations/Rates: A limited block of rooms (not included with sponsorship) has been reserved for sponsored riders at the Seven Springs Resort. Sponsors must be paid in full to reserve a room at a discounted rate. Reservations are first come, first serve. Sunday, September 11: All flights will gather at the Seven Springs Resort for departure to the Flight 93 Memorial Service (time TBA). At the conclusion of the service, riders may depart with their “flight path” groups or on their own.

JOIN US AND BE A PART OF HISTORY! REGISTER AT WWW.LETSROLLRIDE.COM

LET’S ROLL FLIGHT 93 MEMORIAL CONCERT: American Country Music Star Darryl Worley

• Contact Tracie Black at 800/815-2660, 814/833-3200 or tblack@mbausa.org • For information about the Flight 93 National Memorial, visit www.honorflight93.com • For information about the 2011 Roar on the Shore® Bike Rally (benefiting Flight 93 National Memorial), visit www.roarontheshore.com

BUSINESS M A G A Z I N E Manufacturer & Business Association

VOLUME XXIV, NUMBER 6 JUNE 2011

2011 Annual Report

JACK WELCH

Page 32

Special Guest Moderator & FOX Business News Anchor STUART VARNEY

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June 2011

Manufacturer & Business Association Board of Governors Yvonne Atkinson-Mishrell John Cline Dale Deist Bill Hilbert Jr. Timothy Hunter Dan Ignasiak Richard Knight J. Gordon Naughton John B. Pellegrino Sr., P.E. Dennis Prischak Robert S. Pursell Lorenzo Simonelli Phil Tredway

Mission Statement

The Manufacturer & Business Association is dedicated to providing information and services to its members that will assist them in the pursuit of their business and community interests. – Board of Governors Manufacturer & Business Association 2171 West 38th Street Erie, Pa. 16508 814/833-3200 or 800/815-2660 www.mbausa.org

Editor in Chief

Ralph Pontillo rpontillo@mbausa.org

Executive Editor John Krahe jkrahe@mbausa.org

Managing Editor & Senior Writer Karen Torres ktorres@mbausa.org

Advertising Sales

Patty Welther 814/833-3200 or 800/815-2660 pwelther@mbausa.org

Cover Photography Courtesy of IMG

Additional Photography AP Images iStockphoto.com Jessica Crocker

Ron Stephens La Mirage Studio 814/835-1041 Victory Belles

Design, Production & Printing Printing Concepts Inc. printcon@erie.net

© Copyright 2011 by the Manufacturer & Business Association. All rights reserved. Reproduction or use of editorial, pictorial or advertisements created for use in The Business Magazine, in any manner, without written permission from the publisher, is prohibited. Unsolicited manuscripts cannot be returned unless accompanied by a properly addressed envelope bearing sufficient postage. The magazine accepts no responsibility for unsolicited manuscripts or artwork. The Business Magazine and Manufacturer & Business Association do not specifically endorse any of the products or practices described in the magazine. The Business Magazine is published monthly by the Manufacturer & Business Association, 2171 West 38th Street, Erie, Pa. 16508. Phone: 814/833-3200 or 800/815-2660.

Table of Contents 3 / Message from the Chairman

John B. Pellegrino Sr., P.E., president and CEO of Ridg-U-Rak, Inc.

10 / Consider This

Why We’ve Become A Nation of Takers, Not Makers

24 / Let's Roll Flight 93 Memorial Ride Honorary Grand Marshal Tom Ridge

32 / 106th Annual Event Speaker Jack Welch: One of America’s Greatest CEOs PLUS: Special Guest Moderator Stuart Varney

44 / Entertainment The Victory Belles

Featured Companies 20 / UPMC Hamot 48 / Northwest Savings Bank 56 / 2011-2012 Board of Governors: Leading the Future

Dan Ignasiak, immediate past chairman of the Manufacturer & Business Association and president of SEPCO-Erie

60 / Energy Savings Made Simple The Employers’ Energy Alliance of Pennsylvania, Inc.

66 / 68th Central PA Division Annual Event Exclusive photo coverage from the Association’s 68th Annual Event in Williamsport featuring keynote speaker Bret Baier

Company Profiles 43 / Community Blood Bank 17 / Highmark Blue Cross Blue Shield 31 / Howard Industries 19 / GE Transportation 53 / J.H. Bennett Companies 55 / Penelec 15 / PNC Financial Services 47 / Rectenwald Architects 9 / Ridg-U-Rak, Inc. 5 / UPMC Health Plan 71 / Professional Listings

44 56 The Business Magazine has gone mobile! Scan our barcode above to receive the Annual Report on your smartphone or mobile device using your QR app. You also can receive Association and Business Magazine updates on Facebook and Twitter, or read our FREE e-Edition online at www.mbausa.org!

June 2011 > www.mbausa.org > 1

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Why does Jim Ohrn choose ECCA? “ECCA helps us navigate the maze of federal, state and local wage regulations. Their accuracy and service positively impact our employees. And they positively impact our business.” ECCA Payroll + Business Solutions offers customer-focused, comprehensive payroll, tax, timekeeping and HR services to businesses ranging from one to one thousand employees. Discounted, web-based programs are available to all MBA members. Jim Ohrn, Vice President and Chief Financial Officer Custom Engineering Company

Message

Blue Ocean Strategy Center

from the Chairman

It is often said that great leaders are made, not born.

where we guarantee premium service at an affordable price.

And in the world of business, I, for one, can attest to the fact that great leadership is the cornerstone of any successful company because of the critical role it plays in propelling the organization forward.

Likewise, the Association’s discount group health insurance offerings continue to help our members save hundreds of thousands of dollars for their employees’ health-care coverage. And, our regionally recognized professional development and computer training programs, as well as our nationally acclaimed Blue Ocean Strategy workshops, have enabled more than 15,000 participants to develop the skills and tools they need for success within their industries.

In this, the Manufacturer & Business Association’s 106th year of continuous service to the tri-state business community, a visionary and forwardthinking leadership, comprised of our Board of Governors, administration and professional staff, have dedicated themselves to offering new and improved services that will assist you, as employers, in your day-to-day operations and allow you to move your organizations to new heights. It is a mission that we take very seriously, and one in which we don’t just expect, but demand, results. Over the past year, the Association has enabled many of our more than 4,500 member companies to save in excess of $3 million in energy costs, through our low-cost energy program, the Employers’ Energy Alliance of Pennsylvania, Inc. In addition, through our attorney supported HR/Legal Hotline, we will have saved MBA members more than $110,000 in human resource/legal support in 2011 alone. As one of the largest employers’ associations of its kind in the United States, we also lobby tirelessly on our members’ behalf at the state and federal levels for pro-business legislation, and annually cater to the needs of more than 25,000 guests, who have attended business meetings and events at our state-of-the-art Conference Center,

In my experience, as an active member of this organization for more than 30 years and longtime Board member, the Association’s services are just the right resources that have helped many of our businesses thrive and prosper in an ever-changing and competitive business landscape, and, subsequently, have allowed the Association to thrive as well. It is one of the many reasons that I am so pleased to share with you this year’s Annual Report, the Association’s premier business-to-business publication. On the following pages, this special edition of the Business Magazine features not only this year’s Annual Event speaker Jack Welch and entertainment, The Victory Belles, who will make their appearance before our full capacity crowd of business and community leaders on June 28 at the Bayfront Convention Center in Erie, but also the many people who are committed to the leadership of this organization. This issue also highlights our promanufacturing position for economic growth, our low-cost energy services, as well as our upcoming charitable

events — specifically, the Let’s Roll Flight 93 Memorial Ride with honorary grand marshal, former Pennsylvania Governor Tom Ridge. Because, as many of you recognize, the Manufacturer & Business Association is an organization that does not sit idly on the sidelines, but takes an active role in our community and advocating on our members’ behalf. Whether it is living our mission as a champion of business or hosting a charitable bike rally that will help build a national memorial for the victims of the 9/11 terrorist attacks, the Association is a vital part of the region in which we live, play and work. It’s why I, and the many leaders who contribute to the direction of this great organization, encourage you to make the most of your Association membership and wish you continued success with your businesses now and in the near future. Sincerely,

John B. Pellegrino Sr., P.E. John B. Pellegrino Sr., P.E. is chairman of the Manufacturer & Business Association (MBA) Board of Governors and president and CEO of Ridg-U-Rak, Inc., one of the largest pallet rack and storage rack manufacturers in North America, with an annual production capacity of more than 100 million pounds of storage rack. The family owned company, founded in 1942, has two production plants in North East, Pennsylvania, featuring more than 400,000 square feet of production and warehouse space.

June 2011 > www.mbausa.org > 3

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UPMC Health Plan

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“Highest Member Satisfaction Among Commercial Health Plans in Pennsylvania” J.D. Power and Associates At UPMC Health Plan, we don’t set out to win awards. We simply focus on doing what’s right for our members. Like providing them with access to world-renowned doctors and hospitals. Giving them the tools and programs they need to live a healthy lifestyle. And offering them a personal Health Care Concierge and online chat capabilities to answer all of their questions. So when J.D. Power and Associates ranked us Highest in Member Satisfaction among Commercial Health Plans in Pennsylvania, we don’t see it as adding another award to the trophy case. We see it as doing our jobs.To learn more visit upmchealthplan.com.

UPMC Health Plan received the highest numerical score among commercial health plans in Pennsylvania in the proprietary J.D. Power and Associates 2011 U.S. Member Health Insurance Plan StudySM . Study based on 33,039 total member responses, measuring 11 plans in the Pennsylvania-Delaware Region (excludes Medicare and Medicaid). Proprietary study results are based on experiences and perceptions of members surveyed December 2010-January 2011. Your experiences may vary. Visit jdpower.com.

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We've Become a Nation of Takers, Not Makers More Americans work for the government than in manufacturing, farming, fishing, forestry, mining and utilities combined.

By STEPHEN MOORE

If you want to understand better why so many states — from New York to Wisconsin to California — are teetering on the brink of bankruptcy, consider this depressing statistic: Today in America there are nearly twice as many people working for the government (22.5 million) than in all of manufacturing (11.5 million). This is an almost exact reversal of the situation in 1960, when there were 15 million workers in manufacturing and 8.7 million collecting a paycheck from the government.

government employees as manufacturers. Florida's ratio is more than 3 to 1. So is New York's. Even Michigan, at one time the auto capital of the world, and Pennsylvania, once the steel capital, have more government bureaucrats than people making things. The leaders in government hiring are Wyoming and New Mexico, which have hired more than six government workers for every manufacturing worker.

Steve Moore has the details on Rep. Paul Ryan's plan to cut spending.

Now it is certainly true that many states have not typically been home to traditional manufacturing operations. Iowa and Nebraska are farm states, for example. But in those states, there are at least five times more government workers than farmers. West Virginia is the mining capital of the world, yet it has at least three times more government workers than miners. New York is the financial capital of the world — at least for now. That sector employs roughly 670,000 New Yorkers. That's less than half of the state's 1.48 million government employees.

Every state in America today except for two — Indiana and Wisconsin — has more government workers on the payroll than people manufacturing industrial goods. Consider California, which has the highest budget deficit in the history of the states. The not-so Golden State now has an incredible 2.4 million government employees — twice as many as people at work in manufacturing. New Jersey has just under two-and-a-half as many

Don't expect a reversal of this trend anytime soon. Surveys of college graduates are finding that more and more of our top minds want to work for the government. Why? Because in recent years only government agencies have been hiring, and because the offer of near lifetime security is highly valued in these times of economic turbulence. When 23-year-olds aren't willing to take career risks, we have a real problem on our hands. Sadly,

It gets worse. More Americans work for the government than work in construction, farming, fishing, forestry, manufacturing, mining and utilities combined. We have moved decisively from a nation of makers to a nation of takers. Nearly half of the $2.2 trillion cost of state and local governments is the $1 trillion-a-year tab for pay and benefits of state and local employees. Is it any wonder that so many states and cities cannot pay their bills?

10 < www.mbausa.org < June 2011

we could end up with a generation of Americans who want to work at the Department of Motor Vehicles. The employment trends described here are explained in part by hugely beneficial productivity improvements in such traditional industries as farming, manufacturing, financial services and telecommunications. These produce far more output per worker than in the past. The typical farmer, for example, is today at least three times more productive than in 1950. Where are the productivity gains in government? Consider a core function of state and local governments: schools. Over the period 1970-2005, school spending per pupil, adjusted for inflation, doubled, while standardized achievement test scores were flat. Over roughly that same time period, public-school employment doubled per student, according to a study by researchers at the University of Washington. That is what economists call negative productivity. But education is an industry where we measure performance backwards: We gauge school performance not by outputs, but by inputs. If quality falls, we say we didn't pay teachers enough or we need smaller class sizes or newer schools. If education had undergone the same productivity revolution that manufacturing has, we would have half as many educators, smaller school budgets, and higher graduation rates and test scores. The same is true of almost all other government services. Mass transit spends more and more every year and

yet a much smaller share of Americans use trains and buses today than in past decades. One way that private companies spur productivity is by firing underperforming employees and rewarding excellence. In government employment, tenure for teachers and near lifetime employment for other civil servants shields workers from this basic system of reward and punishment. It is a system that breeds mediocrity, which is what we've gotten. Most reasonable steps to restrain public-sector employment costs are smothered by the unions. Study after study has shown that states and cities could shave 20% to 40% off the cost of many services — fire fighting, public transportation, garbage collection, administrative functions, even prison operations — through competitive contracting to private providers. But unions have blocked many of those efforts. Public employees maintain that they are underpaid relative to equally qualified privatesector workers, yet they are deathly afraid of competitive bidding for government services. President Obama says we have to retool our economy to "win the future." The only way to do that is to grow the economy that makes things, not the sector that takes things. Mr. Moore is senior economics writer for The Wall Street Journal editorial page. Reprinted by permission of Wall Street Journal, Copyright © 2011 Dow Jones & Company, Inc. All Rights Reserved Worldwide. License number 2642061137892. June 2011 > www.mbausa.org > 11

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Union Station 1406 Peach St. Erie, Pa. 16501 Phone: (814) 461-7604 Jim.berlin@logisticsplus.net www.logisticsplus.net

AN OPEN LETTER TO JACK WELCH Dear Jack, Though we’ve never met before, and you’d have no way of knowing this, I just wanted to take this

opportunity to say “thank you” for having had such an impact on my life, and the life of my company. Logistics Plus began as a 3 person Bullet Train project/company way back in 1996 here at GE

Transportation. We were asked by Dave Calhoun’s team (especially guys like Jack Fish and Jim Alvino) to

help GE manage your inbound transportation. At Boca the following February, you recognized us as one of your corporate “Best Practices”. Thank you.

Later that year, Jim and Bill Rogers and their team took us to Mexico with them to help manage your new sourcing initiative there. Then Ed Orzetti took us around the world as your sourcing efforts took GE to Eastern Europe, Russia, India, China and Indonesia.

We worked with John Rice’s team to define and control the net landed costs of these global products you were bringing in to build a record breaking 900+ locomotives and to help make GE Transportation one of the most profitable units of your business.

We have since had the pleasure of working with the leadership teams of John Krenicki, Charlene Begley,

John Dineen and now with Lorenzo Simonelli—all terrific leaders we have had the honor of serving. So, as you can see, GE has been a big part of our life/part of our corporate DNA.

Now, though we have grown a bit, we still try to embody the entrepreneurial spirit I’ve always derived

from your books, which I have read time and again (and bought for anyone in my company who wanted

to read them as well).

And one last thing—I was honored to have been named Western Pa’s Entrepreneur of the Year a few years back and had the pleasure of seeing you speak at their annual event in Palm Springs in Nov. 2008. As we all remember, that was a dark and treacherous time, and I (like many of us) was scared and unsure.

I will never forget the talk you gave (I keep the notes I took at the time on my desk to this day) and how

you said, “Times are gonna be tough. They’re gonna be even tougher than you think. But you have two options: Get under the bed and suck your thumb. Or get out there and figure this out and continue

moving forward/navigate/get through it”. I credit THAT TALK with getting my mind right, of giving me the direction I needed. Although 2009 and 2010 were tough for sure, we not only survived, we got leaner, meaner, better and we stayed strong and positive. Thank you again.

You made a difference in my life, and in the life of my company and all the people with whom and for I have the great pleasure of working every day. Thank you,

Jim Berlin, CEO

“PASSION FOR EXCELLENCE”

KENNY OGILVIE / OWNER EHS SUPPORT, INC. ENVIRONMENTAL AND SAFETY CONSULTANCY PITTSBURGH, PA SINCE 2005 14 EMPLOYEES

BEING IN 8 PLACES AT THE SAME TIME CHALLENGE: Kenny’s employees cover eight states, which made managing billing, payroll and other expenses complicated and time consuming — and spread Kenny thin. He needed a better way to manage cash flow. SOLUTION: Kenny and his PNC banker had the Cash Flow Conversation. Soon afterwards, Kenny was using online tools to take control of payroll and vendor billing from anywhere. Business credit cards1 were also issued, making it easier for him and his employees to manage day-to-day expenses. ACHIEVEMENT: EHS Support doubled in size in just two years — and continues to hire and expand. Kenny’s on top of his payments and more connected to his team than ever. WATCH KENNY’S FULL STORY at pnc.com/cfo and see how PNC CFO: Cash Flow Options can help solve your business challenges. Call 1-877-CALL-PNC or visit a PNC branch to start your own Cash Flow Conversation today. ACCELERATE RECEIVABLES IMPROVE PAYMENT PRACTICES INVEST EXCESS CASH LEVERAGE ONLINE TECHNOLOGY ENSURE ACCESS TO CREDIT

The person pictured is an actual PNC customer, who agreed to participate in this advertisement. EHS Support’s success was due to a number of factors, and PNC is proud of its role in helping the company achieve its goals. All loans are subject to credit approval and may require automatic payment deduction from a PNC Bank Business Checking account. Origination and/or other fees may apply. 1 Subject to credit approval. PNC Bank, National Association is the creditor and issuer of the PNC Bank Business Credit Cards. BBK-5784 ©2011 The PNC Financial Services Group, Inc. All rights reserved. PNC Bank, National Association. Member FDIC

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June 2011 > www.mbausa.org > 15

Identifying growth markets, award winning product design, lean manufacturing and aggressive sales and marketing efforts have lead to significant growth at Eriez, both in the U.S. and worldwide. To keep pace, the company has more than doubled its worldwide workforce and added some 30% more manufacturing space in recent years... with more investment coming for Northwest Pennsylvania.

Eriez’ new P-Rex® Drum Magnet used in the metal recycling industry has been awarded the coveted Plant Engineering Product of the Year

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June 2011 > www.mbausa.org > 19

UPMC Hamot Makes Quantum Leap in Delivering World-Class Care

Located near Lake Erie in downtown Erie, Pennsylvania, UPMC Hamot is a medical system that reaches out to more than 1 million people in northwestern Pennsylvania, western New York, and eastern Ohio.

On Feb. 1, 2011, UPMC and Hamot Medical Center transformed health care in our community by finalizing their affiliation and establishing a new entity: UPMC Hamot. According to administrators, this affiliation will secure the organization’s future and enable the facility to introduce advanced medical services and subspecialties, new residency programs and research opportunities, and sophisticated technology. “UPMC Hamot is building upon its strengths to stimulate economic growth, provide more effective and efficient patient care, and create an even brighter vision of health care for this community and region,” explains John Malone, UPMC Hamot president and CEO. “As Erie’s health-care leader, we continue to make decisions that will grow and advance our services during a period of dramatic change within the health-care industry.”

UPMC Hamot caregivers are committed to providing their patients with the highest quality compassionate care and service.

A More Advanced, Specialized Health System As a result of UPMC's $300-million investment and dedication of resources, UPMC Hamot now has a tremendous opportunity to become a more advanced, specialized health-care system. UPMC is committed to helping the community attract the best specialists to enhance its capabilities as the Erie region’s premier tertiary care center. Recently, the health system announced the recruitment of two renowned and specialized neurosurgeons to the UPMC Hamot medical staff. Their expertise in minimally invasive spine procedures and cranial/facial nerve disorders bolsters its superior quality neurosurgical program already in place. “Now,” says Malone, “more local neurosurgery patients can remain in Erie for their care while patients from outside the region will travel here for the specialized services UPMC Hamot offers.” With the opening of the UPMC Hamot Women's Hospital this year, the health system has begun delivering on its promise to establish new and sophisticated programs that meet the varying health-care needs of women in Erie and our surrounding communities. The organization also has expanded the scope of specialized services in areas such as treatments for infertility, high-risk pregnancy, ovarian cancer, and other female diseases. Three expert physician specialists from UPMC now travel to Erie to see patients on a regular basis. Anticipated in the near future at UPMC Hamot are new services within internal medicine and pediatrics, as well as advancements

20 < www.mbausa.org < June 2011

The UPMC Hamot Women’s Hospital, which opened in January 2011, is a state-of-the-art facility devoted to meeting the health-care needs of women and infants in the community. The hospital brings together a highly skilled team of health experts offering a comprehensive range of specialties including obstetrics, neonatology, and gynecology.

in cardiac, orthopaedics, trauma, and outpatient services. A Regional Partner and Community Steward As UPMC Hamot continues to cultivate relationships with regional hospitals that include Kane Community Hospital, Elk Regional Health Center, Charles Cole Memorial Hospital, and Warren General, more patients can access high-quality treatment pathways and medical services. UPMC Hamot also is working closely with its northwestern Pennsylvania partners, UPMC Horizon and UPMC Northwest, to develop avenues for new patient referrals to Erie. “As a dedicated community steward, UPMC Hamot is looking forward to developing new ways to improve the health and economic vitality of the Erie region,” notes Malone. “In addition, we believe that UPMC Hamot's introduction of new patients, their families, new physicians and services to Erie will stimulate needed economic growth within the community.” Making important decisions for Erie has always been a part of Hamot's history and will remain the driving force for the future of UPMC Hamot. As the health system moves forward, through ongoing economic pressures, the UPMC Hamot Board of Directors and leadership say they will continue to work diligently to assure that the organization continues to be a strong and viable community and regional health-care provider and top employer for years to come. Even as UPMC Hamot experiences change, its commitments to patients, quality care, and community remain the same.

The UPMC Hamot Maternity Unit, which includes a 10-bed Labor and Delivery Unit and an 18-bed Post-Partum Unit, is founded on a family centered care model to ensure optimal bonding and educational opportunities for our families. The unit averages 900 to 1,200 births per year.

UPMC Hamot 201 State Street Erie, PA 16550 Founded: 1881 Number of Employees: 3,159 Phone: 814/877-6000 Website: UPMCHamot.com

June 2011 > www.mbausa.org > 21

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LET’s Roll flight 93

Roar on the Shore® organizers recently announced that The Honorable Tom Ridge, former Pennsylvania governor and first secretary of Homeland Security, will serve as honorary grand marshal of the Let’s Roll Flight 93 Memorial Ride. The event is a special motorcycle ride being held September 10 and 11, 2011 that includes nine “Honor Flights” of 40 bikes each in eight locations throughout Pennsylvania, which will honor the 40 heroes of Flight 93 and raise funds for the Flight 93 National Memorial in Shanksville, Pennsylvania. Ridge, who is president and CEO of Ridge Global and an honorary co-chair of the Flight 93 National Memorial Campaign, recently met with the Business Magazine to discuss the importance of the Memorial Campaign and the Let’s Roll Flight 93 Memorial Ride. 24 < www.mbausa.org < June 2011

memorial ride

BIKES FLAGS

HEROES As Americans, we hold dear the phrase, “We will never forget.” As governor of Pennsylvania during that time, what is your memory of that fateful day, September 11, 2001? Actually, it was a beautiful day in northwestern Pennsylvania. I began the day in Erie and started with a visit to my mother who happened to be in the hospital at the time. I returned home and was advised by the Pennsylvania State Police that a commercial airliner had struck the first building and, by the time I got inside to talk to my chief of staff and try to learn more information, I believe the second building was struck. I was on the phone, making arrangements to come back to Harrisburg because there was so much uncertainty at the time as to what was going on, but it was pretty clear that America was under some form of attack. Then, while watching NBC News, I remember reporter Jim Miklaszewski heard an explosion on the other side of the Pentagon, which was the third plane. Next, the fourth plane crashed in Pennsylvania. After several hours of waiting to get clearance, I was in a state police helicopter on my way back to Harrisburg. I went immediately to our emergency operations center that then-Lieutenant Governor Mark Schweiker had up and running, and we had everybody there. From that point on, I got into an old Army Reserve Chinook helicopter and flew to Shanksville.

What was going through your mind at that time? I think, like a lot of Americans, the horror and audacity associated with turning commercial airplanes into missiles was just almost beyond belief. I think there was a great deal of shock as to how anyone could be so cruel, so evil, so cavalier as to kill so many innocent people, and also the whole range of emotions of sorrow in the midst of the tragedy — empathy for the people involved, anger, and also a feeling of retribution or revenge. All those human emotions that one could possibly experience were pretty raw at the time, and I suspect that my emotions reflected that of most Americans. Following the 9/11 terrorist attacks, you became the first secretary of Homeland Security for the United States. What are your thoughts on this post and its role in keeping our nation safe? First, I was grateful that the president (George W. Bush) gave me an opportunity to serve him because, like most Americans right after 9/11, in their hearts and in their minds, we were all saying, “What can I do to help?” The president gave me a job, and although it was unknown territory, unchartered waters, we knew we would be working our way through that together. I also think people need to understand that the department is just one of several agencies within the government that has responsibility, in conjunction with other agencies from the military and the intelligence community on down, to keep America safe and secure. It has played that role today well, not as effectively as we would all like because there are still challenges associated with restructuring the organization and getting timely intelligence from other agencies, but I think it has done a fairly effective job. There is always room for improvement. What your readers need to know is that we always viewed Homeland Security as being part >

Honorary Grand Marshal The Honorable Tom Ridge, former Pennsylvania governor and first secretary of Homeland Security for the United States, recently was named the honorary grand marshal of the Let’s Roll Flight 93 Memorial Ride. June 2011 > www.mbausa.org > 25

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of the defensive apparatus — the military plays offense, the FBI plays offense, but based on information shared with us, it would be our responsibility to defend, basically to set up a more defensive posture than an offensive posture in terms of the security protocol. Flash forward to today. Please tell us why you decided to get involved in the Flight 93 National Memorial Campaign. I just closed my eyes prior to answering this question. I remember looking at the field in Shanksville as we descended for my press conference and ascended when I went back to Harrisburg. There is no debris field; there is nothing close to what I anticipated. There was just a large smoldering hole in the ground. It is a pretty dramatic view even today. So as governor, having both the responsibility and the opportunity to get there as soon as I possibly could, when the families asked me to participate, it was very easy for me to say, “yes.” It was just something that I had to do. What is the goal of the Campaign? The goal is about $60 million, and we are about threequarters of the way there; we have about $15 million to go. Obviously, the goal is to create a memorial that really recognizes and celebrates the heroism and the sacrifices of the 40 passengers and crew, and to give some meaning and interpretation to the visitors as to actually what transpired there. I think that is very important. It is the only hijacked plane that did not reach its intended target because of the intervention of the passengers and crew, and without a memorial I fear that we are going to forget that simple fact. The Let’s Roll Flight 93 Memorial Ride is an offshoot of the 2011 Roar on the Shore® rally, set for July 14, 15 and 16 in downtown Erie, which is now recognized as one of the fastest-growing free motorcycle rallies in the United States. How important are fundraising efforts, such as the Let’s Roll Flight 93 Memorial Ride, to your cause? First of all, to everyone associated with this effort, how grateful we are that they are willing to be part of this national effort to build a memorial. This may be one of the most unique fundraising initiatives we have ever been associated with. It is not only the dollars that they will raise but the fact that there will be even greater awareness because you have nine different groups of 40 cyclists coming from several points on the Pennsylvania-Virginia map, convening in Shanksville on September 11. People still pause, including myself, when a group of motorcyclists come by in their caravans. But this is not just one caravan,

it is nine, and this is not just a pleasure ride, this is a ride with a purpose. It is a pretty meaningful purpose. It is a historic process, and I think the magnitude of it should be recognized. I certainly do. You were recently named honorary grand marshal of the Let’s Roll Flight 93 Memorial Ride, which will be held during the 10th anniversary of the September 11 terrorist attacks. What are your thoughts on being chosen for this special honor? I am delighted to be asked because when you think of the events of that day, the governor from Erie was in Erie on the day that it happened; this is an Erie initiative led by friends from Erie, Pennsylvania, it was pretty easy to say, “yes.” What message would you like to share with the bikers and the communities that are supporting the Let’s Roll ride this year? I want all the organizers of Roar on the Shore® and the Let’s Roll ride to know how grateful I am but also how grateful the family members of the passengers and crew are. This is an extraordinarily generous offer involving several hundred people who are giving us their time. This is a weekend event to raise money and to enhance and increase awareness. I also want to leave them with one little tidbit that may make them feel better than they already do about this initiative. We have already seen one school textbook describing Flight 93 simply as, “and a fourth plane crashed in Pennsylvania.” No meaning, no interpretation, no mention of the sacrifice of the passengers and crew. No mention that we all know it was a fourth plane heading to Washington to bring its evil, horror and terror to some destination in the nation’s capital. I would like to find out who wrote that bloody thing “and a fourth plane crashed in Pennsylvania.” Well, what the Roar on the Shore® and Let’s Roll ride organizers are doing is saying, “No, it was so much more than that.” They understand it; they want the communities that they originate from to understand it, and so their contribution to give meaning to the sacrifice and heroism and, frankly, to ground our interpretation in America as to what happened that day is a very significant contribution to our effort. To learn more about the Let’s Roll Flight 93 Memorial Ride, visit www.letsrollride.com, or Roar on the Shore® at www.roarontheshore.com. For more information about the Flight 93 National Memorial, please visit www.honorflight93.org.

June 2011 > www.mbausa.org > 27

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One of the most studied CEOs of the 20th century, Jack Welch began his 41-year career with General Electric in 1960, and in 1981 became the company's eighth chairman and CEO. He retired from GE in 2001.

Photo courtesy of IMG Speakers

32 < www.mbausa.org < June 2011

Jack Welch: One of America’s Greatest CEOs “Control your own destiny or someone else will.” — Jack Welch Jack Welch — world-renowned businessman, chemical engineer, author and management expert — is widely regarded as one of the most respected and greatest CEOs in America today. During his more than 40 years at General Electric, he rose quickly through the ranks to become the company’s youngest vice president and later its youngest CEO and chairman. Throughout his tenure at GE, he gained a reputation as one of the toughest bosses for his blunt and hard-hitting management tactics. But, it was his visionary leadership style that allowed him to steer the company into international markets at a scale never seen before. On June 28, 2011, Welch will serve as keynote speaker at the Manufacturer & Business Association’s 106th Annual Event in Erie to speak frankly and candidly about his experiences as the head of one of the most valuable and powerful companies in the world.

June 2011 > www.mbausa.org > 33

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“My main job was developing talent. I was a gardener providing water and other nourishment to our top 750 people. Of course, I had to pull out some weeds, too.” — Jack Welch Warren Buffett. Bill Gates. Steve Jobs. Jack Welch. Each has been hailed as one of greatest business minds and innovators in a generation. Warren Buffett for his investment strategies. Bill Gates and Steve Jobs for their innovative technology. And, Jack Welch, of course, for his transformational management style. But what makes a great leader truly great? According to Welch, former chairman and CEO of General Electric, in an interview in the Harvard Business Review, “Good business leaders create a vision, articulate the vision, passionately own the vision, and relentlessly drive it to completion. Above all else, though, good leaders are open. They go up, down, and around their organization to reach people. They don’t stick to the established channels. They’re informal. They’re straight with people. They make a religion out of being accessible. They never get bored telling their story.”1 Welch’s story, for one, is compelling to nearly every entrepreneur, executive or anyone interested in climbing the corporate ladder. Here is a man who led GE to record growth, profitability and market capitalization from 1981 to 2001 — and who did it strategically and succinctly. He communicated his vision effectively, by focusing on streamlining operations, acquiring new businesses, and seizing the opportunity to make every business under GE the best in its industry. “Leadership is about results, not experience, not education, or any of the other things that everyone claims is leadership,” Welch has said. “It's about being able to consistently deliver results, being able to recover from falling off that horse, and getting right back on ...”2

The Early Lessons of Winning

The details of Welch’s upbringing are typical of most any other middle-class American. He was born John Francis “Jack” Welch Jr. to John, a Boston & Maine Railroad conductor, and Grace, a homemaker, in 1935 in Peabody, Massachusetts, and was raised in Salem where he developed not only his passion for sports — and his lifelong devotion to the Red Sox — but the realities of winning and losing. It was during these formidable years that his mother taught him the importance of how to communicate candidly, to face reality and control his own destiny — lessons he frequently relied on throughout his career. For example, in his New York Times best-selling autobiography, Jack: Straight from the Gut, Welch describes a moment when his team had lost its seventh straight game and out of his frustration he threw his hockey stick across the arena, as he headed back to his locker room. His mother marched up to him after the game, shouting, “If you don’t know how to lose, you’ll never know how to win. If you don’t know this, you shouldn’t be playing.”3 What she said, “never left me,” wrote Welch. “… If I have any leadership style, a way of getting the best out of people, I owe it to her … And many of my basic management beliefs — things like competing hard to win, facing reality, motivating people by alternately hugging and kicking them, setting

stretch goals, and relentlessly following up on people to make sure things get done — can be traced to her as well.”4 Welch also took his mother’s advice when it came to selfconfidence and its role in getting ahead. “Confidence gives you courage and extends your reach,” Welch has said. “It lets you take greater risks and achieve far more than you ever thought possible. Building selfconfidence in others is a huge part of leadership. It comes from providing opportunities and challenges for people to do things they never imagined they could do — rewarding them after each success in every way possible.”5

Leverage and Seizing Opportunity

Welch himself reaped the rewards of studying hard and excelling in his academic pursuits. He received his undergraduate degree from the University of Massachusetts and master’s degree and doctorate in chemical engineering from the University of Illinois. He then returned to Massachusetts as a junior chemical engineer with GE developing new plastics at the company’s Pittsfield, Massachusetts facility. Ironically, his first job at the company was also almost his last. By the end of his first year, Welch was reportedly awarded a standard $1,000 raise — an amount given to employees who excelled or floundered, regardless of performance. Displeased with the bureaucracy he saw — and ultimately would do away with — he decided to look for another job, accepting a position with International Minerals & Chemicals outside Chicago. Instead, Welch was convinced to stay on by a young GE executive named Reuben Gutoff, who, according to Jack Welch Speaks: Wisdom from the World’s >

FOX Anchor Stuart Varney to Serve as Guest Moderator at 106th Annual Event At this year’s Manufacturer & Business Association Annual Event on June 28 at the Bayfront Convention Center in Erie, highly acclaimed business speaker and broadcast journalist Stuart Varney will serve as guest moderator during a formal interview session with keynote speaker Jack Welch. Varney is best known for his work on the FOX Business Network. A veteran journalist, he serves as the business contributor to the network, the host of Varney & Co., and the substitute host for “Your World with Neil Cavuto.” Since joining FOX Business, he has contributed to the network's weekday and weekend business programming, including: “Your World with Neil Cavuto,” “Bulls and Bears,” “Cavuto on Business,” and “Cashin' In.” Prior to joining the network, he most recently served as the host of CNBC's "Wall Street Journal Editorial Board with Stuart Varney." Previously, Varney was a co-anchor of CNN's “Moneyline News Hour.” He also helped launch CNN's business news team in 1980 and hosted many of their financial programs including, “Your Money,” “Business Day” and “Business Asia.” Varney’s reporting and analysis of the stock market crash of 1987 helped earn CNN a Peabody Award for excellence in journalism. A graduate of the London School of Economics, Varney began his broadcast journalism career as a business anchor for KEMOTV in San Francisco. June 2011 > www.mbausa.org > 35

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Photo by: NBC/NBCU Photo Bank via AP Images

In March 2010, Jack Welch (right) made a guest appearance on NBC’s hit sitcom “30 Rock” with Alec Baldwin as Jack Donaghy.

Greatest Business Leader author Janet Lowe, “lured him back with more responsibility and a higher salary.”6 It likely was the best decision he ever made. By 1968, Welch was running General Electric's entire plastics business, then a more than $26-million operation, helping to turn it into a billion-dollar business. Through the early 1970s, he began his steady ascent into increasingly challenging positions and moved swiftly up the corporate ladder, being named vice president of GE in 1972. “Over the next thirteen years at GE, I got four promotions. Each one felt terrific,” Welch noted in Winning. “I liked having more responsibility, making bigger deals, building bigger plants, and managing more people. It was really only in 1973 that it dawned on me that I had a shot at the company’s top job — and that I wanted it too. In an act of complete cockiness, I put that down on my performance evaluation under the question about career goals. Eight years later, I got my wish.”7 Welch moved up the ranks to become senior vice president in 1977 and vice chairman in 1979. At age 45, Welch became GE's youngest chairman and CEO in 1981, succeeding Reginald H. Jones. Welch has said he didn’t come into the role with a master plan, but his passion for business, directness and subsequent management techniques as a “tough-love capitalist” made him the most influential CEO of his era. “In the 1970s and 1980s, big business had too many layers …” he wrote in Jack: Straight from the Gut. “… In those days, I was throwing hand grenades, trying to blow up traditions and rituals that I felt held us back.”8

Transformational Strategies

According to sources, the first step in realizing that vision was dismantling much of the bureaucracy Welch had seen. He tore down much of the excesses of the old corporate structure. In fact, he is widely known for his nickname "Neutron Jack," a reference to the neutron bomb, for eliminating employees while leaving the buildings intact. And his premise of differentiation sent shockwaves through conventional management techniques. “One of the main misunderstandings about differentiation is that is only about people,” Welch stated in his best-selling book Winning. “That’s to miss half of it. Differentiation is a way to manage people and businesses.”9 Under Welch, GE cut businesses in which the company could not dominate the market in first or second positions. Next, he had managers cut the bottom 10 percent of GE employees, while he cut the bottom 10 percent of management.

Differentiation among people is “a process that requires managers to assess their employees and separate them into three categories in terms of performance: top 20 percent, middle 70, and bottom 10,” Welch explained in Winning. “Then — and this is key — it requires managers to act on that distinction…. “The top 20 percent of employees are showered with bonuses, stock options, praise, love, training and a variety of rewards to their pocketbooks and souls. There can be no mistaking the stars at a company that differentiates." But “managing the middle 70 percent is not about keeping people out of the bottom 10. It is not about saving poor performers…. Rather, differentiation is about managers looking at the middle 70, identifying people with the potential to move up, and cultivating them.”10 As for the bottom 10 percent, Welch has said, “they have to go.” “One of the best things about differentiation is that people in the bottom 10 percent of the organizations very often go on to successful careers at companies and pursuits where they truly belong and where they can excel.”11 Welch also became equally well known for his WorkOut initiatives where managers worked with their staff to determine strategies and tactics to improve the business — an idea based on candor, where everyone at every level in the company has a voice to express their ideas. “Whether it was a refrigeration plant in Louisville, Kentucky, where employees debated faster and better paint systems, or a jet engine plant in Rutland, Vermont, where employees had recommendations on how to cut cycle time in blade manufacturing, or a credit card processing facility in Cincinnati, where employees had ideas about billing efficiency, Work-Outs led to an explosion in productivity,” noted Welch. “They brought every brain into the game.”12 But it was his embrace of Six Sigma in the 1990s, a qualitycentric approach to business and people, which truly transformed the company in terms of competitiveness. Adopted from Motorola, the program was developed to maximize the efficiency of manufacturing processes through the minimization of production of defective units. When applied at General Electric, it became the largest quality control measure ever adopted in corporate America. In simple terms, Welch explained, “Six Sigma is a quality program that, when all is said and done, improves your customers’ experience, lowers your costs and builds better leaders. Six Sigma accomplishes that by reducing waste and inefficiency and by designing a company’s products and internal processes so that customers get what they want, when they want it, and when you promised it. Obviously, you want to make your customers more satisfied than your competitors do, whether you run Upper Crust Pizza or manufacture the most powerful jet engines.”13 Initiatives such as Six Sigma, globalization services and a focus on e-business helped make Welch’s years as CEO some of the most successful for GE. Among his accomplishments, for example, the company acquired RCA. According to sources, the RCA acquisition resulted in GE selling off RCA properties to other companies and ultimately keeping NBC as part of the GE portfolio of businesses. Likewise, Welch shifted GE business from manufacturing to financial services through numerous acquisitions. >

June 2011 > www.mbausa.org > 37

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at giving students around the world and at every career level the tools to transform their lives and the organizations of the future.

Stated author Janet Lowe, “Welch realized that the business world faced cataclysmic changes in its new global, hightechnology environment. He also knew GE wasn’t ready for it.

Welch also has rightly deserved the title of “philanthropist” for his charitable contributions, many made within his hometown. He donated one of the largest gifts to the Boys & Girls Club of Greater Salem and established a $1-million scholarship program at UMass-Amherst, earmarked for Salem students. He and his wife, Suzy, also founded the Jack Welch Scholarship program at Salem State College where, every year, two incoming freshmen receive full four-year scholarships to the college’s Bertolon School of Business.

“Today, however,” Lowe continued, crediting Welch’s influence and vision, “GE remains leader of the pack among the bestmanaged and most financially successful enterprises. Only a handful of U.S. corporations of GE’s age remain at the forefront of their industries and are formidable competitors in the global arena.”13

The Impact of True Leadership

“If there is anything I would like to be remembered for it is that I helped people understand that leadership is helping other people grow and succeed,” Welch wrote in Winning. “To repeat myself, leadership is not just about you. It’s about them.

For instance, in 1980, the year before Welch became CEO, GE recorded revenues of roughly $26.8 billion; in 2000, the year before he left, they were nearly $130 billion. The company went from a market value of $14 billion to one of more than $410 billion at the time of his retirement, making it the most valuable and largest company in the world.

“I would also like to be remembered as a huge advocate of candor and meritocracy, and believing everyone deserves a chance.”15

Indeed, when Welch turned over the reins of the company to successor Jeffrey Immelt in 2001, he went out as the CEO of a company that everyone either wanted to work for or own. And statistics show the impact of his leadership and direction.

As one of America’s greatest CEOs, Welch certainly has become a global legend for those reasons and more.

“Some observers,” noted Lowe in Jack Welch Speaks, “claim that Welch’s greatest contribution to GE has been the matching of technology and markets. Others say it is his role as a change agent. Certainly, he truly Americanized GE — bringing the democratic process, the voice of the ordinary worker into the corporate arena — while at the same time pushing GE into global leadership.”14

Fast Facts About Jack Welch Born: November 19, 1935 in Peabody, Massachusetts Known as: Former chairman and CEO of General Electric (1981–2001). Welch was preceded by Reginald H. Jones and succeeded by Jeffrey Immelt. Education: Received his B.S. degree in chemical engineering from the University of Massachusetts in 1957 and his M.S. and Ph.D. degrees in chemical engineering from the University of Illinois in 1960. Awards: Junior Achievement National Business Hall of Fame, 1997; Manager of the Century, Fortune, 1999; 400 Richest Americans, Forbes, 2001–2004. Current occupation: Head of Jack Welch, LLC, where he serves as special partner with the private equity firm, Clayton, Dubilier & Rice and is a consultant to IAC (Interactive Corp). He also speaks to business audiences and students around the world and also teaches a leadership course at MIT's Sloan School of Management. Books: Co-author, with his wife, Suzy Welch, of Winning, a No. 1 Wall Street Journal and international bestseller, and its companion volume, Winning: The Answers. In 2001, he wrote his No. 1 New York Times and also international best-selling autobiography, Jack: Straight from the Gut. Website: www.welchway.com

In fact, in 1999, Fortune named Welch the “Manager of the Century.” The Financial Times also named him one of the three most admired business leaders — along with Bill Gates of Microsoft and Carlos Ghosn of Nissan — in the world today. He also became one of the foremost management experts and authors and, from 2005 to 2009, together with his wife, Suzy Welch, wrote a widely read weekly column, “The Welch Way.” The column appeared in BusinessWeek magazine and was published by the New York Times syndicate and appeared in more than 45 major newspapers around the world, reaching more than 8 million readers. When Welch is not making cameo appearances on NBC’s hit sitcom “30 Rock” — with a lead character, played by Alec Baldwin, who is said to share a few Welch-esque traits — he is the head of Jack Welch, LLC, where he serves as special partner with the private equity firm, Clayton, Dubilier & Rice and is an adviser to IAC (Interactive Corp). His other notable accomplishments include the Jack Welch Management Institute, a unique online MBA program aimed Sources: 1 Noel Tichy and Ram Charan, “Speed, Simplicity, Self-Confidence: An Interview with Jack Welch, Harvard Business Review on hbr.org, September-October, 1989. 2 Alan Boyer, “Jack Welch – Success is Getting Back Up on the Horse,” www.EzineArticles.com. 3 Jack Welch with John A. Byrne, Jack: Straight from the Gut, (Warner Business Books: New York, 2001) pp. 3-4. 4 Jack: Straight from the Gut, p. 4 5 Jack: Straight from the Gut, p. 5 6 Janet Lowe, Jack Welch Speaks: Wisdom from the World’s Greatest Business Leader, (John Wiley & Sons, Inc.: New York, 1998) p. 24. 7 Jack Welch with Suzy Welch, Winning, (HarperCollins: New York, 2005) p. 278. 8 Jack: Straight from the Gut, p. 97. 9 Winning, p. 39. 10 Winning, p. 39.

Winning, p. 40. Winning, p. 56. 13 Winning, p. 247. 13 Jack Welch Speaks: Wisdom from the World’s Greatest Business Leader, p. xiii. 14 Jack Welch Speaks: Wisdom from the World’s Greatest Business Leader, p. xviii. 15 Winning, p. 359. Additional sources: www.foxbusiness.com www.investopedia.com www.referenceforbusiness.com www.welchway.com www.wickedlocal.com/salem www.wikipedia.com 11

June 2011 > www.mbausa.org > 39

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The patriotic Victory Belles perform regularly at the World War II Museum in New Orleans and will make a special appearance at the Association’s Annual Event on June 28 at the Bayfront Convention Center in Erie.

44 < www.mbausa.org < June 2011

A Patriotic Salute to the USA

Whether it’s their red, white and blue patriotic costumes or their harmonic melody that harkens back to the songs of The Andrews Sisters, the emotional and nostalgic performance of the Victory Belles is one not to be missed. The vocal trio, which has become a mainstay at the National World War II Museum headquartered in New Orleans, is making a special appearance at the Manufacturer & Business Association’s Annual Event on June 28 in Erie. It’s a dazzling performance chock full of Word War II-era musical classics, such as “Boogie Woogie Bugle Boy,” “Don’t Sit under the Apple Tree,” “Chattanooga Choo Choo” and “I’ll Be Seeing You,” as well as a salute to the five branches of the Armed Forces and a moving rendition of “God Bless America.” “I expect,” explains Victoria Reed, director of the Belles, “it will be a hair-raising and emotional experience for everyone that night.” Reed, who produced, directed and performed in USO shows for 10 years and was the entertainment director for the USO in New York from 1996 to 2002, joined USO World Headquarters, creating the USO Liberty Belles and American Spirit. Her recent group, the American Belles, which performed during the Roar on the Shore® bike rally in Erie in 2009 to benefit the local veterans of Operation Iraqi Freedom and Operation Enduring Freedom, served as the USO Liberty Belles for USO World Headquarters from 2003 through 2006. The Belles were the only USO troupe ever associated with USO World Headquarters in the organization's history. “I just sort of took what I thought was the epitome of the 1940s,” Reed says of the act. “But the veterans really had a lot to do with the building of the show, so I feel like it is full of a lot of heart, because it is from years and years of

going to veterans’ hospitals and talking to the veterans and learning what they liked.” According to the entertainer, it has always been a privilege and inspiration to perform before those who have served their country proudly. “I had never experienced such an emotional moment until we sang ‘God Bless America.’ Many of the veterans would grab your hand so hard and they wouldn’t let go, and there would be tears running down their faces, and I was like, this is what patriotism is. This is what it’s all about,” Reed recalls of her early performances. “I was so attached to how it made them feel that I just wanted to make a life of bringing shows to our veterans and active duty.” Recently, Reed decided to take her talents South to the Smithsonian-affiliated National World War II Museum, formerly the D-Day Museum, where she is entertainment director for the newly named Victory Belles at their The Stage Door Canteen. The venue features such productions as “On The Air,” a live radio broadcast set in 1945 featuring dancing, singing and a 17-piece big band, as well as photographs of all the stars — Bob Hope, Dinah Shore and Lena Horne, among others — who have performed in the Stage Door Canteens across the country and around the globe during World War II. “It’s a really great space,” explains Reed of the new theater, “and I’m really proud to be able to keep the music of the 1940s alive every day.” With their upbeat, big band sound, the Victory Belles’ allAmerican salute continues to celebrate that patriotic era and our nation’s heroes. For more information about the Victory Belles’ performances or the National World War II Museum, visit www.nationalww2museum.org. June 2011 > www.mbausa.org > 45

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June 2011 > www.mbausa.org > 47

Extraordinary Commercial Lenders something a person should be looking for when they’re making a decision about where to do their banking. We have a good reputation in the community for taking care of businesspeople, treating them with respect, the way they want to be treated.”

Northwest Savings Bank takes a team approach to commercial lending. Front row, from left are: Commercial Loan Officers Leah Manino, Dan Franks and Donna Carlino. Back row, from left: Brian Vollmer, Louis Sherwood, Steve Carman and Gary Marz.

When asked what sets Northwest Savings Bank apart as a commercial lender, Donna Carlino, senior vice president of the local bank’s commercial lending division, smiles broadly and says, “That’s easy. We’re local.” With 20 bank offices in Erie County, and 150 more in Pennsylvania, Ohio, New York, Maryland and Florida, Northwest Savings Bank can be reached easily from almost anywhere in this area. Carlino says it’s exactly the same with the company’s commercial lenders. “We live here,” she says. “We not only work here, we’re all involved in our communities. We serve on local boards. We know the local markets, local businesses, the local economy and local conditions. Best of all, we have local lending authority. We don’t have to wait around for decisions on our loans to be made by some committee from out of town. We make the decisions right here in Erie County.”

“Furthermore,” she adds, “we get the privilege of developing relationships with our clients. We get to become friends, to be involved with them and their business. The business person gains a resource as well as a loan, someone to turn to for help and advice. And it’s not just one person. Banking at Northwest offers a team approach with access to all our business partners, Business Services for cash management, deposit services, retirement accounts, direct deposit, remote capture and the like, Wealth Management Services for employee benefits, investments, and financial counseling, Boetger and Associates and Veracity Design for employee services and insurance plans, our community banking network for payroll services and personal banking. The list goes on and on.” Hired in 1997 as the first commercial lender in Northwest’s Erie Region, Carlino leads Northwest’s commercial lending initiatives in the Erie area. “We have a staff of 10,” she says.

She points out that this is a major benefit for the bank’s customers. “Northwest is a local, hometown bank,” she states. “A customer can talk to a lender face to face, either at the bank or at their place of business, and get an answer ... quickly. That’s Northwest Savings Bank is committed to the communities it serves. Shown here are Business Services Representatives Pam Rinn, Jennifer Marz and Shirley Anderson at the Watson-Curtze Mansion, located on historic Millionaire’s Row in Erie.

48 < www.mbausa.org < June 2011

“Seven of them are commercial lenders and they’re seven of the best commercial lenders in Northwestern Pennsylvania. They’re experienced and flexible and they have a wide range of management experience. They’ve made commercial loans of every type term, letter of credit, line of credit, construction, Municipal, and so on to every type of entity possible, from manufacturers to nonprofits to real estate development, professional developments and many more," she states. “Commercial lending is not a ‘one size fits all’ kind of endeavor. It takes skill and experience to find the right way to accomplish a client’s goals. Our people can do that.” One of the most important things to stress, she says, is that Northwest Savings Bank is making loans. Since 2008, many banks have found it difficult to grow their commercial loan portfolios. Northwest has seen substantial growth in recent years and sees no reason that the trend should not continue. “The economy hasn’t kept our bank from making loans,” Carlino explains. “We plan to make many, many more right here in the years to come.”

Just as the Wayne Blockhouse is a historical monument to Major General Anthony Wayne, who led American forces during the American Revolution, Northwest Savings Bank, represented here by Commercial Loan Officers Brian Vollmer, Donna Carlino and Gary Marz, continues to be a leader in the banking industry.

Erie Headquarters 800 State Street Erie, PA 16501 Contact: Jim Martin Phone: 814/461-6900 Web site: www.northwestsavingsbank.com Northwest Savings Bank’s Commercial Loan Officers Louis Sherwood, Dan Franks, Steve Carman and Leah Manino, in front of Jerry Uht Park, home of the Erie Seawolves, strive to hit a home run with their customers.

Member FDIC

June 2011 > www.mbausa.org > 49

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Why do so many middle market companies single us out?

Middle market companies shouldn’t have to rely on banking services more fit for small businesses or Fortune 500 firms. With our lending expertise and services

like treasury management, leasing, insurance and wealth management, our solutions fit perfectly to the size of your business now...and as it grows. That’s why middle market companies single us out as their bank of choice. First National Bank gives you all the financial expertise and solutions that your business needs, and the trusted relationship it deserves. To learn more visit fnb-online.com or call 866.362.4605.

www.fnb-online.com

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Technology, Growth & Opportunities American Turned Products' cutting edge technology is advancing the way the automotive industry designs systems for fuel economy, fuel alternatives, safety, and comfort. At American Turned, we are continually planning and positioning to take on the complexity and growth that are driven by current market changes and tomorrow's vehicles. As we move forward, American Turned Products is increasing production plans for these highly developed new component parts. With that comes a need to continue raising the level of expertise in our employees, equipment, and facilities.

Check out what world class, high volume, precision machining is all about at www.atpteam.com and see what opportunities the "ATP Team" has for you.

Corporate Headquarters 7626 Klier Drive Fairview, PA 16415 Phone: 814.474.4200

www.atpteam.com

Erie Plant 1944 Wager Road Erie, PA 16509 Phone 814.824.7600

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June 2011 > www.mbausa.org > 55

2011-2012 Board of Governors –

Leading the Future

“As we all know, it is only by keeping pace with the evolving needs of your companies that we all prosper and grow.” — Dan Ignasiak, immediate past chairman of the Manufacturer & Business Association Board of Governors and president of SEPCO-Erie

On behalf of the Manufacturer & Business Association (MBA) Board of Governors, I wanted to take a moment to express my sincere gratitude for the opportunity to lead this great organization over the past year. True, it has been a challenging economic time for many businesses, but those of you who have taken on leadership roles in your companies have kept your eye on the future — as the Board of Governors has — working feverishly to attain your organization’s most critical goals. And that is why here, at the MBA, we are proud to play a small part in those accomplishments in any way we can. The Association’s focus, as it has been for the past 106 years, is providing the assistance and resources to help area businesses succeed. We continue to do that with our offering of exceptional services — our low-cost energy program, discounted group insurance, regionally recognized computer and professional development training courses, attorney supported HR and legal services, legislative lobbying and more — delivered by a skilled team of professionals, who are dedicated to carrying out the Association’s mission every day. Because, as we all know, it is only by keeping pace with the evolving needs of your companies that we all prosper and grow.

56 < www.mbausa.org < June 2011

That is why, as I pass the torch to 2011-2012 Board of Governors Chairman John B. Pellegrino Sr., P.E., president and CEO of Ridg-U-Rak, Inc., I am confident that the MBA’s leadership is in the best of hands. Not only is he a longtime business leader and member of the Manufacturer & Business Association, but he also is an ambassador for the future of manufacturing in this magnificent country of ours. I trust that John, along with executive committee members Dale Deist and John Cline, new Board members William Hilbert Jr. of Reddog Industries, Inc. and J. Gordon Naughton of J.H. Bennett Moving & Storage, Inc., as well as the rest of my fellow Board members, will continue to put your interests at the forefront of every Association decision they make. The Board of Governors consists of great leaders who have both drive and determination in the industries they represent, and a passion for achieving results. They also value the MBA for its rich history and tradition, and they know, as I do, that by leading by example they are leading the Association into an even brighter future. Once again, thank you for the honor of serving alongside them, and you, as Association chairman in 2010-2011 and immediate past chairman of the Board of Governors in 2011-2012. Sincerely,

Dan Ignasiak

2011-2012 Board of Governors

Front row, from left: Richard Knight; Timothy Hunter, president, McInnes Rolled Rings; John B. Pellegrino Sr., P.E., president and CEO, Ridg-URak, Inc.; Dale W. Deist, chairman emeritus, Deist Industries, Inc.; Yvonne Atkinson-Mishrell, president, Presbyterian Homes; and Dan Ignasiak, president, SEPCO-Erie. Back row, from left: Philip M. Tredway, president, Erie Molded Plastics, Inc.; Lorenzo Simonelli, president and CEO, GE Transportation; William M. Hilbert Jr., president, Reddog Industries, Inc.; John Cline, president, Sunburst Electronics, Inc.; Dennis Prischak, president and CEO, The Plastek Group; Bob Pursell, HR director, Jersey Shore Steel Company; and J. Gordon Naughton, president, J.H. Bennett Moving & Storage, Inc.

Executive Committee

Chairman John B. Pellegrino Sr., P.E., president and CEO of Ridg-U-Rak, Inc.

Vice Chairman Dale W. Deist, chairman emeritus of Deist Industries, Inc.

New Board Members

William M. Hilbert, Jr., president of Reddog Industries, Inc.

Treasurer John Cline, president of Sunburst Electronics, Inc.

J. Gordon Naughton, president of J.H. Bennett Moving & Storage, Inc.

June 2011 > www.mbausa.org > 57

The Austin Difference

Contractors & Construction Managers Since 1906 Erie, Pennsyvlania • Jamestown, New York

Everyday, E.E. Austin lays its 105 year tradition of construction excellence on the line. Our extensive list of satisfied clients is testimony to Austin keeping its longstanding promise: “Do the right thing... all the time”. It’s a promise we’ve kept with pride for more than a century... and it’s our promise to you. It’s the Austin Difference.

HEALTHCARE • EDUCATION • INSTITUTIONAL • RETAIL & HOSPITALITY • INDUSTRIAL • CONCRETE

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It’s true. No broker fees. No kidding. The Employers’ Energy Alliance of Pennsylvania, Inc. (EEA-PA) buys energy directly from the power grid at wholesale prices and passes the savings directly to its customers – who’ve already saved more than $3 million in little over a year.

For employers, exercising their right to choose an electricity supplier can mean a significant savings to their operation’s bottom line. And since artificial rate caps were lifted throughout Pennsylvania on December 31, 2010 — the first time in 15 years — that choice has been made simpler thanks to programs, such as the Employers’ Energy Alliance of Pennsylvania, Inc. (EEA-PA). A subsidiary of the Manufacturer & Business Association, the EEA-PA, established in 2009, offers businesses of every size the opportunity to obtain the best electricity rates possible for less than what the utility is able to sell it for — giving these employers more financial control. For example, participating EEA-PA members in PPL territory were able to realize an average savings of about 22 percent compared with PPL. In the Penelec territory in May 2011, customers saw an estimated average savings of approximately 24 percent in their energy costs. “Already, the EEA-PA has generated more than $2 million in savings for our customers in 2010 and approaching $1.5 million in the first four months of 2011,” explains EEA-PA President J. David Bell. “It’s energy savings made simple.” For employers who don’t have the time for an exhaustive search of electricity suppliers, but want to reap the benefits of energy choice, the EEA-PA is an ideal solution.

60 < www.mbausa.org < June 2011

The Alliance utilizes a simple enrollment process and eliminates the added costs of broker fees, marketing costs or profit margins by buying energy direct from the power grid. Participating EEA-PA members also enjoy the flexibility of a short-term contract while significantly lowering their energy bills. “It’s a typical problem you have as a small-business owner that you don’t have enough time to do everything that needs to be done, such as finding an alternative energy supplier,” explains Bell. “The EEA-PA is an easy way to decrease your energy costs and add money in your pocket that you didn’t have last month.” Benefiting Companies of All Sizes, Industries One of the unique aspects of the EEA-PA program is that eligibility is not restricted by size or industry. Not only can larger companies — using in excess of 30 million kilowatt hours a year — benefit from the program, but also small- and medium-size businesses, such as nonprofits, schools, dentist and doctor offices, retail stores and manufacturers. To participate in the EEA-PA, however, these businesses must be members of the MBA, the largest employers’ association of its kind in the United States, which is comprised of more than 4,500 companies who employ more than 165,000 people throughout 27 counties in Pennsylvania, Ohio and New York. MBA membership is a sound investment that gives these employers a diverse group of free and discounted services — from legal and HR consulting to professional development and computer training, insurance and employee benefit products, conference center facilities, payroll services and government affairs support — all designed to help their businesses succeed. “The EEA-PA and MBA are a powerful resource for employers,” says Bell. “When you become a member of the MBA utilizing our low-cost energy savings program, you are gaining a competitive advantage for your operation.” Ensuring that Your Company is the Right Fit In order to be eligible for the EEA-PA, the Alliance first conducts an energy analysis on every customer to ensure that the company’s electricity use can benefit from the program. The analysis requires only the company name, address, phone number, meter number and signature, along with a copy of a recent bill, to compare the EEA-PA price to the utility price and project the estimated savings. Once the analysis is reviewed with a representative of the EEA-PA, a business can then proceed with the application process. This streamlined process includes completing an MBA membership application, if not a member already, credit check, billing history and/or payment release. “In most cases,” notes Bell, “a business can be fully enrolled in the program in about 30 to 45 days.”

Under the current program model, the EEA-PA can supply electricity in any way the member customer desires. Some want the lowest possible cost, which can be achieved by purchasing on the day-ahead market (DAM). Some larger users, which exceed 10 million kilowatt hours a year, will fix a block of energy for a year to assure a budget is met, or a portion of the load will be fixed and a portion will be purchased on the DAM. The EEA-PA can handle all of these member requests. “The reason for these options,” notes Bell, “is it gives these employers better control over their budget.” Working for You The EEA-PA team of representatives — which includes Bell, Chuck Jenkins and Victoria Killoran — stand ready to answer any questions a business owner may have about the Alliance or energy choice. Informational briefings are held at the Manufacturer & Business Association Conference Center in Erie and Webinars are held at 3 p.m. every Monday on www.eeapa. com to explain the program in more detail. To learn more about the EEA-PA, visit the Alliance’s website at www.eeapa.com or call 814/833-3200 or 800/815-2660.

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Established: 2009 by the Manufacturer & Business Association, headquartered in Erie, Pennsylvania. What is the EEA-PA? The only wholesale pass-through supplier in the Commonwealth, the EEA-PA is licensed and regulated to purchase directly from MISO or PJM Interconnection LLC, the regional electricity transmission organization that controls the grid in Pennsylvania and 12 other states. Through this framework, EEA-PA members are purchasing energy at the same discounted price as the largest electricity users. Which Areas Does the EEA-PA Cover? The EEA-PA currently supplies energy throughout Pennsylvania, including Penn Power and PPL territories. With the completion of First Energy's purchase of Allegheny Power, the EEA-PA will soon begin supplying to that area as well. Will My Utility Stay the Same Once I Enroll in the EEA-PA? Yes. Your business will have the same utility, ensuring that you have continued customer service in the event of a power outage or maintenancerelated issue. Who Can Enroll? Any business (including educational or health-care institutions, commercial or retail operations, etc.) that is a member or becomes a member of the Manufacturer & Business Association. There is no limit on the size of the energy user. Residential customers cannot be accepted at the present time. How Much Does it Cost to Enroll? Enrollment is free, but participating members must be members in good standing of the Manufacturer & Business Association. How Do I Enroll? Contact J. David Bell or Chuck Jenkins at 814/8333200 or 800/815-2660, Victoria Killoran at 570/651-2959 or 570/322-9840, or visit the EEA-PA website, www.eeapa.com. June 2011 > www.mbausa.org > 61

APPALACHIAN SHALE GAS PLAY? WE’VE GOT YOU COVERED.

MARCELLUS SHALE UTICA SHALE

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Kentucky

Ohio

Pennsylvania

West Virginia

WWW.STEPTOE-JOHNSON.COM THIS IS AN ADVERTISEMENT

As a local business, ERIEBANK understands that we can only be as strong as the communities in which we serve. One customer at a time, we are helping to grow, support and maintain strong businesses in our region. Main/Interchange Office 2035 Edinboro Road • Erie, PA 16509 • Phone (814) 868-7523

Asbury Road Office 2615 Asbury Road • Erie, PA 16506 • Phone (814) 835-1116

Downtown Office & Private Banking 101 West 10th Street • Erie, PA 16501 Phone (814) 454-3477 • Private Banking (814) 454-3444

Doing our part —we recognize the importance of taking a direct role in our community’s development. Through participation and support of community events and charitable activities, local sports and educational programs, and ongoing volunteer work, we are doing our part in helping to make our region a better place to live and work.

Harborcreek Office 5723 Buffalo Road • Harborcreek, PA 16421 • Phone (814) 899-5101

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At ERIEBANK, we are focused on meeting the needs of the community and helping our economy grow stronger. Come enjoy the many relationship rewards that are waiting for you at ERIEBANK.

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Our corporate name is new. Our family commitment is not.

RECENTLY, DAD’S PET CARE HAS reorganized under a new umbrella company called Ainsworth Pet Nutrition. We’re pleased that our name honors George Ainsworth Lang, founder of DAD’S, and his commitment to creating nutritious, high-quality products for dogs and cats. And we’re proud to say this commitment will remain the focus of Ainsworth Pet Nutrition today and in the future. In order to address future growth, we’ve reorganized into specific business units within Ainsworth Pet Nutrition: DAD’S Pet Care, Ainsworth Specialty Brands and Ainsworth Custom. Each division now has a dedicated team of experienced professionals focused on the specific needs of its brands and customers.

Divisions:

The DAD’S Pet Care division will continue to deliver everything customers want — from products providing basic, balanced nutrition to super-premium, limited-ingredient food and treats. DAD’S Pet Care brands have always been and will always be a keystone of our company’s growth plans. And we believe this reorganization will allow us to continually bring new and innovative pet products to stores near you. So while we now have a new corporate name, you can be sure our commitment to you, our customers and the pets you love will remain the same. To learn more, visit ainsworthpets.com.

Manufacturer & Business Association Central PA Division 68th Annual Event The Manufacturer & Business Association Central PA Division recently held its 68th Annual Event on May 11 at the Genetti Hotel & Suites in Williamsport, featuring keynote speaker and FOX News anchor Bret Baier. Sponsors of the event included HealthAmerica and Fisher Mining. For complete photo coverage, visit the Photo Gallery on www.mbausa.org.

Area business leaders and their guests filled the Genetti Hotel Ballroom for the 68th Annual Event.

Major sponsor Fisher Mining, represented by Mrs. and Mr. John Blaschak (center), and guests.

FOX News anchor Bret Baier delivers the keynote address.

66 < www.mbausa.org < June 2011 2010

Major sponsor HealthAmerica, represented by Connie Erney (second from right), vice president of Sales, with keynote speaker Bret Baier and guests.

Bret Baier with Association Central Division Advisory Board Chairman Jerry Wertz (right) and Barb Wertz (center).

From left: Barb and Jerry Wertz of Data Papers, Barbara and Dale Deist of Deist Industries, and Sherry and John Cline of Sunburst Electronics.

Bret Baier joins a long list of Association Annual Event speakers, including last year’s special guest John Stossel.

Mr. and Mrs. Dennis Beck of L-3 Communications Electron Devices and Tim Gage of Brodart.

During the evening, guests learned about the Association’s upcoming charity event, the Let’s Roll Flight 93 Memorial Ride, set for September 10 and 11, 2011, to raise funds for the Flight 93 Memorial in Shanksville, Pennsylvania.

Each guest received a recent copy of the Business Magazine, the Association’s premier business-to-business publication.

Bret Baier with Andree Phillips of Radiant Steel Products Company and Bob Pursell of Jersey Shore Steel Company (right).

Roger Sheets (right) of Woolrich and Mrs. Sheetz welcome Bret Baier to Williamsport.

As a parting gift, the Association presented Baier (center) with an engraved Bulova clock.

Business leaders and their guests enjoy drinks and hors d’oeuvres at the networking reception.

Pennsylvania Lt. Governor Jim Cawley (right) mingles with guests at the reception.

June 2010 2011 > www.mbausa.org > 67

?M PI^M Q\ ITT Convenient location. World-class service and amenities. Amazing views. Bayfront Convention Center 1 Sassafras Pier Erie, PA 16507 (814) 455-1260 (814) 879-0910 fax BayfrontConventionCenter.com

The Bayfront Convention Center has become a priority destination for groups of all sizes. • Connected via SkyBridge to the Sheraton Erie Bayfront Hotel • Easy highway access via interstates 79 and 90, or airline service through Erie International Airport (ERI), located just 10 minutes away • Versatile meeting space to accommodate any needs: - 28,800 square-foot Great Hall - 13,500 square-foot Grand Ballroom - 14,000 square feet of breakout meeting space • State-of-the-art facility with data connection throughout • Uniquely located between seven miles of beaches and the heart of downtown Erie, overlooking scenic Presque Isle Bay • International cuisine prepared by our own executive chef • Free on-site paved parking for approximately 500 cars

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i n n o v a t i v e machining and manufacturing

Specializing in Large Component Precision Machining - Injection Molds - Die Cast Dies Fixture and Metal Fabrication - Full Service Mold & Die Revision and Repair Global Solutions - No Project is Too Large or Small 2012 East 33rd Street | Erie, PA 16510-2597 | ph: 814.898.4321 | fx: 814.899.5671 | w w w . r e d d o g - e r i e . c o m 70 < www.mbausa.org < June 2011

B A N K I N G

B E N E F I T S

C O N S U L T I N G

JOHN SAMPLE TANIA BOGATOVA Company Name: The Vargo Company Location: 4932 Iroquois Avenue, Erie, PA Website: www.thevargocompany.com

The Vargo Company (TVC) is an independent, non-investment producing Service Provider in the administration of Defined Contribution Retirement Plans. “The goal of our staff is to provide employers with accurate, timely recordkeeping and consulting for their qualified retirement program while keeping costs within a fee structure consistent with the local marketplace,” says owner John Sample. With more than 100 years of combined experience, the employees at The Vargo Company maintain several industry designations, including designations through The American Society of Pension Professionals and Actuaries (ASPPA). TVC is committed to continuing education for its 13 staff members in order to provide the highest level of service to our clients. TVC is experienced with retirement plan design in various types of Defined Contribution Plans, including 401(k) Plans, Safe Harbor Plans, New Comparability / Cross-Tested Plans, 403(b) Plans, 457(b) Plans, and Employee Stock Ownership Plans (ESOP). In addition to plan design, The Vargo Company will conduct ongoing plan administration, including plan document preparation and amending (when required), annual compliance testing, Form 5500 preparation and filing, contribution calculations, eligibility and vesting determination as well as loan, hardship and distribution processing. “Your company’s retirement plan is one of the most important benefits that an employer can offer,” notes Sample. “Whether you are considering starting a retirement plan for your employees or simply want to make improvements to a current plan, The Vargo Company, in conjunction with your investment professional, will be able to assist you.”

C O N S U L T I N G

C R E D I T

U N I O N

Company Name: KeyStone Research Corporation Location: 3823 West 12th Street, Erie, PA Website: www.ksrc.biz

Tania Bogatova, MBA, is the new president of KeyStone Research Corporation (KSRC), succeeding Joyce Miller, the founder of KSRC in the early 1980s. In the next few years, Bogatova will become an owner of KSRC as outlined in the company succession plan. A native of Russia, Bogatova has worked for almost 10 years with organizations, state governments, and boards locally and nationally to achieve sustainable, accountable success. A capacity building expert in the areas of program evaluation, quality improvement, and organizational development, Bogatova has educational background and experience in organizational learning and leadership, organizational transformation and innovation, and organizational assessment and research. She is currently completing a doctoral degree in Organizational Learning and Leadership at Gannon University. She has a master’s equivalency in economics and management from Sochi State University in Russia and holds a master’s degree in business administration from Gannon University. She is a certified Lean Six Sigma green belt with experience in implementing continuous quality improvements in human service organizations. Today, Bogatova focuses her efforts on equipping organizational executives and government officials with skills and frameworks that allow them to transform their organizations and align people with their strategic objectives to achieve performance excellence and sustainable results. Together with Dr. Joyce Miller and Bruce Carnohan, she published a book titled Improving Performance in Service Organizations: How to Implement a Lean Transformation (Lyceum Books, 2011).

C R E D I T

U N I O N

CATHY SZYMANSKI SANDI CARANGI CAROL LAEMMERHIRT Company Name: Szymanski Consulting Location: 1901 Wager Road, Erie, PA Website: www.szy.com

Outsourcing your IT department to the experts at Szymanski Consulting protects you from unexpected troubles and unreliable systems. “We create innovative, yet effective solutions to help your business run smoothly,” says Cathy Szymanski, director of WOW at Szymanski Consulting. “We offer a proactive approach – creating safety nets around our clients’ technology systems. We focus both on ensuring security and on maximizing computer system ‘up Time,’ allowing our clients to focus on their core competency.” According to Szymanski, by coordinating and managing all of your technical solutions and vendors, and proactively managing your network, Szymanski Consulting will allow you to completely focus on running your business. Szymanski Consulting is uniquely qualified to provide ongoing IT project and service support for your organization. “Szymanski Consulting partners with you and your team to help you reach your business goals,” says Szymanski. “We value long-term relationships with our clients and will work closely with your business to ensure that you have the resources you need to be successful.” Szymanski Consulting is a proud Microsoft Desktop Gold Partner. For more information, contact Cathy Szymanski at 814/455-6069 Ext. 300.

Company Name: Erie Federal Credit Union Location: 1959 East 36th Street, Erie, PA Website: www.eriefcu.org

As vice president of Business Services, Sandi Carangi heads up the business relationship division of the Erie Federal Credit Union. Over the past six years, the credit union has expanded business services to include a full suite of products that are helping area businesses grow and succeed. Carangi helps businesses by providing a competitive analysis that matches the business’ financial requirements with the benefits and features of credit union services. “We tailor our business services to fit the needs of the business,” she says, “whether it’s financial products for the business itself or for the employees of the business, we can customize a program to match the services our credit union offers.” In addition to business and personal account services, the Erie FCU offers Merchant Indirect Loans. Through the Merchant Indirect Loan program, Carangi works with businesses to offer loans to customers of the business – offering convenient and affordable loans locally through the credit union. The Erie Federal Credit Union is a member-owned full service financial institution that has served the community since 1936. The credit union has more than 39,000 members and seven branch offices serving both residents and business owners in Erie and Crawford County, Pennsylvania. For more information, contact Sandi Carangi at 814/8252436 Ext. 1035 or scarangi@eriefcu.org.

Company Name: Erie Federal Credit Union Location: 1005 Greengarden Road, Erie, PA Website: www.eriefcu.org

As the Business Relationship officer for the Erie Federal Credit Union, Carol Laemmerhirt works with local businesses to analyze their financial needs and find solutions that best meet their borrowing interests. Laemmerhirt has more than 22 years of experience working in the financial industry. She is ready to answer questions and provide the resources that businesses need to grow and succeed. ”As we meet our members’ business lending needs, it creates a partnership that allows us to build a long-lasting business relationship,” says Laemmerhirt. She also contributes to the Small Business Erie blog at GoErie.com, along with Sandi Carangi, where they offer their advice to current and prospective small-business owners. The blog features information and online resources to help businesses become more successful. There are more than 800 businesses and organizations in Erie and Crawford County that belong to the Erie Federal Credit Union. For more information, contact Carol Laemmerhirt at 814/825-2436 Ext. 1330 or claemmerhirt@eriefcu.org.

June 2011 > www.mbausa.org > 71

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E L E C T R I C A L

F I N A N C E

H E A LT H I N S U R A N C E

JAMES K. FOLTZ JOHN F. EVANS PATRICIA HALEY Company Name: Arrow Electric, Inc. Location: 857 Reynolds Industrial Park Road, Greenville, PA Website: www.1aei.com

James Foltz founded Arrow Electric, Inc. (AEI) on the belief that by building strong relationships between customers, employees and suppliers, the company would be able to achieve high levels of excellence in quality and service. AEI has been providing service in electrical construction, design, and maintenance to Erie and western Pennsylvania since 2000. Arrow offers merit-based, state-certified electricians to commercial, industrial, residential and institutional customers in Ohio, Pennsylvania, and West Virginia. “Our daily focus is to work in partnership with our clients, creating a foundation for future growth and development in order to promote and build long and lasting relationships,” says Owner James K. Foltz. “Our purpose is to not only satisfy our customer needs for a reliable, quality product, but also to create a relationship that provides a customer with a sense of trust, confidence, and satisfaction in the product and in Arrow Electric.” Because of Arrow Electric’s expertise and detailed knowledge in the design and the engineering field, the company has the experience and the resources to meet the most sophisticated installations in today's market. “Our commitment to you is to be kept up to date at all times on the most recent technological advances, which help to provide rapid and efficient solutions to all types of lighting, power and communication challenges,” says Foltz. Please call AEI today at 724/646-1903 for any of your electrical needs. We look forward to hearing from you.

Company Name: Evans Advisory Services, Inc. Location: 1137 West 38th Street, Erie, PA and 375 Chestnut Street, Meadville, PA Website: www.evansadvisoryservices.net

John Evans, MBA, CPA, CFP®, CRPC® began his financial and strategic planning work more than 30 years ago, working first with institutions and organizations and, since 1993, with individuals and smallbusiness owners. Incorporated in 2004, Evans Advisory Services’ motto is “Helping you Preserve the Future.” Because the second half of life brings many new challenges and opportunities – the firm specializes in helping those planning for or living in this exciting time. “We provide comprehensive financial, retirement and estate planning services tailored to each person’s circumstances, goals, objectives and dreams,” says Evans. As an independent financial planner and investment advisor, Evans has no conflicts of interest, promotes no proprietary products and has access to the full universe of financial solutions to meet his clients’ needs. Please call 814/464-0224 today to schedule a complimentary consultation on your personal situation.

Evans Advisory Services, Inc.

I N D U S T R I A L

I N S U R A N C E

Company Name: HealthAmerica Location: 5473 Village Common Drive, Erie, PA Website: www.healthamerica.cvty.com

As director of Client Services for HealthAmerica in northwestern Pennsylvania, Patricia Haley is responsible for oversight of HealthAmerica’s Erie office location. She is responsible for all aspects of account management, including new account implementation, renewal negotiation, retention planning and customer relationship building. Haley is a lifelong Erie resident who earned her undergraduate degree from Penn State Behrend. She currently serves on the executive board of the Erie chapter of the American Red Cross. Haley has more than 20 years of experience in the health-care management field. She has been with HealthAmerica since the acquisition of NewAlliance Health Plan in May of 2002. At NewAlliance Health Plan, she served in various positions, including operations, network development, provider relations and customer service. With more than 35 years of providing health-care benefits, HealthAmerica has earned a reputation as one of the most trusted and experienced health insurers in Pennsylvania. The company ranks 14th in the nation for HMO and POS plans by the National Committee for Quality Assurance (NCQA), and its Medicare plan ranks 28th nationally. It has ranked among the top health plans by NCQA for six consecutive years. HealthAmerica provides a range of traditional and consumer-directed health insurance products, including self-funded, Medicare, Medicaid, indemnity, nongroup, and pharmacy plans. It currently has "Excellent" accreditation by the NCQA for its commercial HMO, POS, and Medicare plans. HealthAmerica’s corporate offices are in Harrisburg, Philadelphia and Pittsburgh, Pennsylvania.

J E W E L E R

ELSIE MUNDKOWSKY BRAD ALLEN Company Name: E. A. Mundkowsky Finishing Location: 14415 West Ridge Road, West Springfield, PA Website: www.eamf.net

E. A. Mundkowsky Finishing (EAMF) is a deburring and finishing shop located in West Springfield, Pennsylvania. EAMF has been in business since 1993, but has more than 40 years of industry experience. According to Owner Elsie Mundkowsky, “We offer a variety of deburring options, such as vibratory deburring, poly-media blasting, aluminum oxide blasting, and grinding, as well as good old-fashioned hand filing. We are always more than willing to acquire the equipment needed to get the job done to the customer's satisfaction. We run a limited number of samples, at no charge, for the customer's approval, before beginning a job.” EAMF offers poly-media blasting, a unique process, using a special grade of plastic media, that is an economical alternative to thermal deburring. The process will remove machining burrs from machined aluminum parts without marring or damaging the machined surface. The company also offers vibratory finishing, which produces a fine polish as well as a deburring/deflashing result. This process is accomplished with a variety of media, such as stainless steel or ceramic, depending on the customer's qualifications. If your parts are “Rough Aroung the Edges,” let E.A. Mundkowsky Finishing – the leader in Deburring and Finishing – help you. Call Owner Elsie Mundkowsky at 814/922-3072 for more information.

Company Name: Rossbacher Insurance Service, Inc. Location: 19 N. Center Street, Corry, PA Website: www.TeamRossbacher.com

Rossbacher Insurance Service is an independent insurance agency founded in 1928. Team Rossbacher serves clients in Pennsylvania, Ohio, West Virginia, North Carolina, and New York with a special emphasis on commercial and industrial clients. Brad Allen, CIC, CRM, CPIA, AINS, AIS and J.T. Colwell are the two principals of Rossbacher Insurance. Allen has an extensive insurance background for the manufacturing industry and contractors. Colwell specializes in the insurance needs of automobile related risks and the lumber industry in which he has several years of experience. Among its many accomplishments, Team Rossbacher was recognized as an IIABA Best Practices Agency. The “Best Practices” recognition is based on a number of financial performance measures including customer retention. Team Rossbacher is proud to be affiliated with the MBA workers’ comp program. The Manufacturer & Business Association (MBA) recently introduced their group dividend workers’ compensation program, which will offer participating members competitive Association rates, superior claim service and an extensive risk management. Underwritten by one of the top 10 workers’ compensation carriers in the state, the MBA program will pay a dividend based on the Association overall results. If you are interested in reviewing the benefits of the MBA workers’ comp program, contact Team Rossbacher at 877/378-4880 for a P.S. *Personal Service consultation. P.S. * Personal Service

since 1928!

June 2011 > www.mbausa.org > 73

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M A N U FA C T U R I N G

DANIEL CAFLISCH MARK DIEHL Company Name: Caflisch Pallet & Wood Services Location: 8596 Knowlton Road, Clymer, NY Website: www.caflischpallet.com

Several years ago, The Caflisch Family owned and operated a lumber business in Clymer, New York. Daniel Caflisch worked in the family business with his father and uncle, William and James Caflisch. Later, in 1993, Dan originated Caflisch Trucking & Construction as a one-man operation hauling freight. As the years progressed, Dan chose to further develop the corporation when he saw a need for pallet recycling programs for companies he served within the tri-state area. Today, along with his wife Laura, Dan Caflisch has expanded the company into a successful business with more than 20 employees. With Pallet Recycling now being 97 percent of their business, they have recently changed their company’s trade name to better fit what they do. Located in Clymer, New York, the manufacturing facility is 32,000 square feet and resides on five-plus acres. Caflisch Pallet & Wood Services is ISPM Certified and continues to be a leading manufacturer of new, reconditioned and heat-treated pallets. They inventory more than 40 different sizes of pallets in addition to building in excess of 100 different sized pallets. This “GREEN” company services food, plastic and manufacturing companies throughout the tri-state area. Contact Dan Caflisch today at 716/355-4354 or dcaflisch@ caflischpallet.com.

M A R K E T I N G

Company Name: Fisher & Ludlow Inc./A NUCOR Company Location: 607 Erie Street, Saegertown, PA Website: www.fisherludlow.com and www.nucor.com

Fisher & Ludlow Saegertown is a steel and stainless steel grating manufacturer for the construction industry. The Saegertown facility is under the direction of Plant Manager Mark Diehl, formerly of the STERIS Corporation of Erie. Diehl became plant manager/HR director in 2006 for Fisher & Ludlow, which, in 2007, transitioned into Fisher & Ludlow/Nucor. Nucor steel is the largest steel producer in the western hemisphere. The Fisher & Ludlow/Nucor Saegertown facility is presently making product for the new U.S. Navy ship, the USS Gerald Ford. In 2007 and 2008, the Saegertown facility was awarded safety awards for zero lost-time incidents. In 2008, Diehl was awarded the Leadership award from the Regional Center for Workforce Excellence for outstanding commitment and development. In 2009, the Saegertown facility was awarded the prestigious OSHA S.H.A.R.P. award from the Department of Labor and again, in 2011, with back-to-back awards. Fisher & Ludlow is the only manufacturer in Crawford County that possesses OSHA S.H.A.R.P. Under the direction of Diehl and Penn Safe, the Department of Labor, Fisher & Ludlow created a safety training zone for all Crawford County employers at no cost to employers. In 2010, Fisher & Ludlow Saegertown, under the direction of Plant Manager Diehl, also was awarded the distinguished Pennsylvania Employer of the Year 2010 from the Department of Labor at a May 2010 conference in Hershey, Pennsylvania. Fisher & Ludlow/Nucor — where its SAFETY FIRST and No one gets hurt on our shift today!

M A R K E T I N G

M A N U FA C T U R I N G

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MORTGAGE LENDING

NAOMI STUTZMAN KIM FLYNN STACY BRETER Company Name: FASTSIGNS Location: 144 West 12th Street, Erie, PA Website: www.fastsigns.com/514

With over 25 years experience in the signage and graphics industry, Naomi and Dan Stutzman are leading FASTSIGNS Erie in supplying companies with complete graphic solutions to help local businesses connect with their customers. In 2007, they converted Al's Sign Service to the signage industry's leading franchise, FASTSIGNS, ranked No. 1 in business services. This direction has assisted in transforming the local FASTSIGNS center into the premier solutions provider in large format digital graphics. They specialize in vehicle wraps, full color-large format banners, trade show displays, point-of-sale systems, digital displays, custom ADA Braille sign fabrication and so much more! Whatever your marketing needs are, they have the solution. The knowledgeable, professional and courteous FASTSIGNS team provides project management by using their sign knowledge with state-of-the-art technology and innovative ideas to design, produce a n d d el iver. Th e y m a n a ge yo u r p ro j e c t f ro m concept to completion, deliver the solution you need to overcome your communication challenges and meet your objectives. Try FASTSIGNS for your next project … you will become the hero in your company! For more information about FASTSIGNS products and services, contact Naomi Stutzman at 814/4536711.

Company Name: Starn Marketing Group Location: 1057 French Street, Meadville, PA Website: www.starnmarketing.com

Kim Flynn is the creative director for Starn Marketing Group, a full service marketing, graphic design and advertising agency. She has been with the Agency for 11 years and received her B.F.A. degree in Communication Graphics from Edinboro University. Bill Starn, president, launched Starn Marketing Group in 1998. The Agency has since won 22 ADDY awards from the Ad Federation of NWPA and several other community related honors and awards. Starn Marketing Group provides a wide range of services including logo creation, marketing collateral and visual merchandising, websites, branding and more. All of their services are offered under one roof, offering cost savings and continuity between multiple projects. With their roots in manufacturing, the Agency has since grown to represent many different industries including healthcare, tourism, retail, oil & gas, human services and many more. Flynn also is the marketing chair for the NWPA National Tooling & Machining Association, assisting in the development of programs such as the Source, Blue Collar BASH, TECHfest and RoboBOTS. She helps market several other community events such as MARCaribbean, Antlers & Anglers, local township activities and various golf outings. If you’re looking for truly outstanding creative materials to help market your company, contact Kim Flynn today at: kflynn@starnmarketing.com or 814/333-1365.

Company Name: Erie General Electric FCU Location: 2154 East Lake Road, Erie, PA Website: www.egefcu.org

Lending experience is just one of the key reasons Stacy Breter has been a success as the mortgage specialist at the Erie General Electric FCU since 2007. In 1992, CitiGroup hired Breter as a lender but, by 1995, she so exceeded their expectations, that they moved her to mortgages, where she worked for another three years. Wells Fargo Home Mortgage recognized her talent and soon snapped her up. She excelled as a mortgage lender for another nine years until 2007 when she was hired upon recommendation at the Erie General Electric FCU. After nearly 20 years and experience with all types of mortgage lending, Breter is proud to offer Credit Union members such services as free seminars on First Time Home Buying and Credit, counseling and action plans for future home-buying opportunities, and free pre-approvals. Her personalized mortgage lending approach means she will work with members to determine their best lending option, not just the biggest loan they can afford. Whether it is a Federal Housing Administration (FHA) or a conventional loan, if you are considering a mortgage, call Stacy Breter at 814/456-6231 Ext. 364 or email her at sbreter@egefcu.org.

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N O N P R O F I T

GENE WISINSKI AL MESSINA PASTOR RICK CROCKER Organization Name: Bethesda Children’s Home Location: 15667 State Highway 86, Meadville, PA Website: www.bethesda-home.org

Organization Name: Boys & Girls Club on Erie Location: 1515 East Lake Road, Erie, PA Website: www.bgce.net

Wisinski lends his expertise and experience serving on many local, state, and national boards and committees; he enjoys golf as well as coaching basketball, golf, baseball and hockey.

Al Messina, an alumnus of the Erie Boys Club, is the seventh executive director in the 115-year history of the Boys & Girls Club of Erie. He is the former assistant national director of program services for Boys & Girls Clubs of America. He is the author of The Nonprofit Leader as Liberal Thinker: Politics, Ethics and Strategy Reconsidered. Messina has keynoted regional and national conferences. He has addressed the White House Fellows, the Attorney General of the United States and senior Justice Department staff, and was a founding member of a national youth space sciences program at Stanford University. Messina serves as a speechwriter for the national president of Boys & Girls Clubs of America and as a member of the president’s national advisory council. He also is on the national board of the organization’s professional association, and is a former regional chairman of that group. Messina is the current chairman of the national executive leadership organization, The Princeton Group. Locally, Messina is a past president of the United Way Executive Director’s Forum and a past secretary and president of the Erie Rotary Scholarship Foundation. He is a Times Old Newsie, has served on the boards of Erie Hospice and Family Services, and is a Hamot corporator. Messina is the 2005 recipient of the Thomas Garth Character and Leadership Award, which is presented to one executive each year from the more than 5,000 Boys & Girls Clubs in the United States, Europe and Asia. He and his wife Jan have two daughters, Denise and Alyssa, and two granddaughters, Halle and Leah.

N O N P R O F I T

Gene Wisinski, CEO of Bethesda Children's Home of Meadville, Pennsylvania, has been a leader in the Social Service field for more than 35 years. A native of Erie, Pennsylvania, Wisinski graduated from Gannon University in 1975 with a bachelor’s degree in Social Work/ Education. He received his master’s degree from Nova Southeastern University, Ft. Lauderdale, Florida, in 1987. Wisinski is a veteran of the United States Marine Corps where he served proudly in the Vietnam conflict. Wisinski began his career working with troubled youth at Harborcreek School for Boys as well as the Children’s Home, Inc. of Tampa, Florida; he has been with Bethesda Children’s Home for 26 years. Wisinski has dedicated his life and career to helping troubled children, youth and families. His professional accomplishments have been numerous over the years; however, his highest achievement has been to establish Bethesda as one of Pennsylvania’s leading providers of superior behavioral and mental health services to children, youth and families. Wisinski and his wife Toni have three children and have lived in Meadville since 1985.

Organization Name: Erie City Mission (ECM) Location: 1017 French Street, Erie, PA Website: www.eriecitymission.org

“What a privilege and a blessing to be able to lead the Erie City Mission as it celebrates 100 years of serving God and the community,” says Pastor Rick Crocker, who serves as ECM Executive Director at an exciting time. Aside from housing the homeless, feeding the hungry and rescuing the lost each day, the Mission is celebrating its centennial in 2011 and beginning a threephase rebuilding project, all in the same year. ECM is a vital asset in downtown Erie. Thanks to many private, church and corporate partners, ECM provides emergency shelter for homeless men. The New Life Program provides long-term transitional housing plus spiritual and physical rehabilitation for men, most of whom suffer from the disease of addiction. ECM also provides between 200 and 300 free meals a day to any man, woman and child in need. Emergency groceries and clothing are available weekly, and the ECM operates the Thrifty Shopper and Angel Bay stores that benefit Mission programs. “None of this happens without the many wonderful donors and volunteers who have a heart for the Mission,” says Crocker. Pastor Rick Crocker joined the Erie City Mission team in late 2009 after a very successful 20 years as pastor and religious leader at First Alliance Church in Millcreek Township. He has a Master of Divinity degree (with honors) from Asbury Theological Seminary. He also enjoys travel, reading, music and gardening. He and his wife Kathy have three adult children and reside in Edinboro.

N O N P R O F I T

MICHAEL L. BATCHELOR KEVIN E. MOORE ANNE BLOSE SEKULA Organization Name: The Erie Community Foundation Location: 459 West 6th Street, Erie, PA Website: www.eriecommunityfoundation.org

Organization Name: The Erie Community Foundation Location: 459 West 6th Street, Erie, PA Website: www.eriecommunityfoundation.org

Michael L. Batchelor has been at the helm of The Erie Community Foundation since 1990 when he was selected as the first executive director. He was named president in 1995. Under his management, assets have increased from $20 million to more than $171 million today. This market value rates 55th among the nation’s 700 community foundations. Named endowment funds have grown from 53 to 610. Annual grantmaking has dramatically increased with more than $7.6 million distributed in 2010 and gifts received at over $11.9 million.

Kevin E. Moore joined The Erie Community Foundation as vice president of Stewardship and Regional Affiliates in 2008. He helps donors create endowments, build scholarship funds, address wealth preservation and establish estate plans through the Elisha H. Mack Community Bequest Society. He also serves as a consultant for our regional affiliate community foundations in Corry, North East, Union City and Findley Lake, NY. His goal is to connect donors to their favored causes.

Anne Blose Sekula recently joined The Erie Community Foundation as the vice president of Programs in April of 2011. She manages the Programs department and oversees the Foundation’s collaborative grantmaking. Her goal is to develop policies and programs that effectively evaluate and address community needs and change, while also coordinating externally funded projects, partnerships and collaborations.

Under Batchelor’s leadership, The Erie Community Foundation received national recognition for expanding access to opportunity. He founded the Nonprofit Partnership, a membership based capacity building nonprofit. He also established regional affiliate foundations serving Corry, Union City, North East and Findley Lake. He is a two-time president of Pennsylvania Association of Community Foundations and a national elected leader of the Council of Foundations. He also served on the National Governing Council. He consults for community foundations across the country and is a wellknown instructor for the Center for Community Foundation Excellence in Washington, D.C. He earned both a Bachelor of Science (cum laude) in Journalism and a Master of Arts in Public Policy Analysis from Kent State University.

He earned a Bachelor of Arts in Communications from Pennsylvania State University at Erie, The Behrend College and his master’s in Public Administration from Pennsylvania State University at Harrisburg. Prior to joining The Foundation, Moore was the associate director of Development and Alumni Relations for Pennsylvania State Behrend where he shared responsibility for fundraising efforts that generated more than $50 million and permanent endowments over $35 million. Moore is a member of the Association of Fundraising Professionals, The Partnership for Philanthropic Planning and has been nominated to the national steering committee for The Advancement Network of the Council on Foundations. He is a member of the Delta Sigma Pi International Business Fraternity, the Pi Alpha Alpha National Honor Society of Public Affairs and Administration and a life member of the Penn State Alumni Association.

Sekula joined the Foundation with more than 15 years of handson leadership in philanthropy and nonprofit management. She was a senior manager with Dewey and Kaye in Pittsburgh where she provided a wide range of management guidance to nonprofit organizations and philanthropic foundations including strategic planning, organizational assessment, research and collaborations. She was responsible for managing a $2-million foundation and the nonprofit initiative — The Community Quality Institute. In addition, she was very engaged in her community by serving on the board of the Fred Rogers Center and the Sprout Fund, and working solutions for healthier school lunches and improving a Pittsburgh public art program. After Sekula earned her B.A. degree in anthropology and sociology from the University of Virginia, she also earned a certification in Family Systems Counseling from Georgetown University and her Master of Education in human development and psychology from Harvard Graduate School of Education.

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PA 1335

N O N P R O F I T

OFFICE SOLUTIONS

CHARLES SCALISE WILLIAM F. MCCARTHY JAY M. VERNO Organization Name: Housing And Neighborhood Development Services Location: Nine counties across northwest Pennsylvania Website: www.hands-erie.org

Organization Name: Stairways Behavioral Health Location: Erie and Crawford counties Website: www.stairwaysbh.org

Fifty years ago, a few determined women resolved to answer the profound need of individuals recovering from mental illness in our community.

For more than 29 years, Chuck Scalise has been helping Erie “make stronger and more vibrant neighborhoods in partnership with the communities it serves through the development and management of quality affordable housing.” As the second generation president and CEO of Housing and Neighborhood Development Services (HANDS), Scalise’s efforts throughout northwest Pennsylvania have been recognized for providing leadership in innovative approaches in developing affordable housing to positively impact the neighboring community.

Major advancements in psychiatric treatments and medication resulted in the annual discharge of hundreds of patients from state hospitals. Many of these individuals lacked self-care and social skills and knew little about life outside of the hospital.

HANDS is an not-for-profit organization that believes in a holistic approach for all its residents by coordinating educational and supportive service opportunities to improve the quality of life for families, seniors and disabled individuals. With four dozen housing developments resulting in the production of more than 1,000 units of affordable housing in nine counties, Scalise says, “We are just getting started!”

Today, according to President and CEO Bill McCarthy, Stairways Behavioral Health is Joint Commission certified, and is the most progressive mental health care provider in Erie and Crawford counties, serving more than 9,000 people annually and employing more than 400 full- and part-time mental health professionals.

On April 6, 1961, 22 members of the Erie Chapter of the National Council of Jewish Women launched “Stairways” – named for the staircase clients walked up to arrive at the social rehabilitation center and toward a new life.

The conviction of the founders remains Stairways’ mission 50 years later: assisting persons with mental health-care needs at any stage of life in their recovery by providing comprehensive rehabilitation, treatment and supports essential for living, working, learning and participating fully in the community.



CELEBRATING

P R I N T I N G

R E A L

Company Name: Hagan Business Machines of Meadville, Inc. Location: 77 Mead Avenue, Meadville, PA Website: www.HAGAN1.com

Hagan Business Machines of Meadville, Inc. specializes in helping businesses optimize office productivity and efficiency through improved workflow and technology. Solutions include managed print services, office equipment for printing, copying, scanning, faxing and IT solutions. Hagan recently was selected by PROs Elite Group as one of the top 100 office product dealers in the United States based on customer service procedures and overall customer satisfaction. PROs Elite Group is the top industry benchmarking organization for office products and solutions. Only 100 office imaging dealers in the United States will earn PROs Elite status. Jay Verno, co-owner, president and sales manager began at Hagan Business Machines 25 years ago, as a copier sales consultant. Verno has a B.A. degree from Penn State in Speech Communication with a business option. He is on the Board of Directors of Meadville Recreation Authority, International Referral Network, Meadville Chamber of Commerce and Crawford County Tourism. Hagan Business Machines is driven by three core ideals — Client Service, Technical Excellence and Innovation. Under Verno’s leadership, the organization has garnered much-deserved recognition: the first recipient in the nation to receive the Toshiba Innovation Dealer Award, Business Technology Association 2007 Dealer of the Year, OfficeDEALER Magazine Elite Dealer and eleven-time Toshiba ProMasters Service Award. Hagan provides service and support for more than 1,500 customers in northwestern Pennsylvania.

YEARS 1961-2011

E S T A T E

R E S T O R A T I O N

HOLLY SCHAAF SUE SUTTO BEN SUTTON Company Name: PRINTS & MORE by Holly Location: 3127 Peach Street, Erie, PA Website: www.printsnmore.net

PRINTS & MORE by Holly opened its doors in 1993 as a family owned, family run Women Business Enterprise, offering black and white to full color small- and largescale printing. According to Holly Schaaf, “For 18 years, we have been Erie’s premier source for document management, taking construction project drawings from conception to completion. We also specialize in custom printed forms, from business stationary to party planning. Our recent expansion now includes custom creations in vinyl for signs, vehicles, buildings; apparel and more.” “Are you in need of graduation party, wedding invitations, banners, T-shirts or yard signs?” asks Schaaf. “PRINTS & MORE is your solution! Let us help you customize the occasion!” Conveniently located at 31st and Peach Streets in central Erie, PRINTS & MORE offers easy accessibility without the congestion of upper Peach Street or downtown traffic. PRINTS & MORE by Holly is open 8:30 a.m. to 5 p.m. Monday through Friday. For more information, visit www.printsnmore.net or friend them on Facebook.

Company Name: Sue Sutto REALTORS, Inc. Location: 3838 West 12th Street, Erie, PA Website: www.suesutto.com

Sue Sutto, president and owner of Sue Sutto REALTORS, Inc., has been active in local Real Estate service for 39 years. She has served as both president of the Greater Erie Board of Realtors and MLS chairperson, and she was the recipient of "The REALTOR of the Year" award in 1990. She is a former faculty member of Villa Maria Academy and was an adjunct faculty member of Gannon University. Sutto believes in community involvement and has been active in many areas of organizations. She has been chairperson of United Way of Erie County and was the chair of the 2006 United Way Fundraising Campaign. Sutto is a member of the boards of St. Mary’s Home, the Erie County Convention Center Authority, NW Region PNC Bank Advisory, EMERGYCARE and the Kahkwa Club. She is is a trustee of the Erie Cemetery Association and has served on the boards of Mercyhurst Prep, the Manufacturer & Business Association, Family Services, YMCA, Discovery Square Corporation, Erie Day School, Saint Vincent Health Center, and The Regional Cancer Center. She is a past president of the Junior League of Erie, Inc. Sutto is a graduate of Mercyhurst College and received her M.A. from Gannon University. She graduated from the REALTORS Institute (GRI), is a Certified Residential Specialist (CRS), and received her designation as a Certified Residential Broker (CRB). Sue Sutto offers her clients solid Real Estate experience and professional Real Estate advice.

Company Name: Rainbow International Restoration & Cleaning Location: 1320 Irwin Drive, Erie, PA Website: www.rainbowintl.com

Ben Sutton is the owner of Rainbow International Restoration & Cleaning franchise in Erie County. Rainbow International has more than 300 locations around the world and is the third largest restoration company in the United States. Rainbow International strives to exceed all of their customer’s expectations. Their tagline is “We Restore. You Recover,” and every part of the company is built around that pledge. Combining Rainbow’s industry leading systems for efficiency and customer service with Sutton’s dedication to building a successful company will no doubt result in Rainbow International of NWPA becoming a formable company in the Erie area. Sutton is certified by the IICRC in the following areas: Water Damage Restoration, Applied Structural Drying, Fire Restoration and Odor Control. His company is also a certified IICRC firm. In addition, Sutton is the co-owner of Armor Property Maintenance Inc., which is a cleaning and construction company that was started in 2001. Armor Property Maintenance has grown to more than 30 employees and a construction division that handles commercial and residential projects. Sutton is a member of the Insurance Club of Erie and Young Erie Professionals. He is proud to live and work in Erie.

June 2011 > www.mbausa.org > 79

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S E C U R I T Y

S T A F F I N G

R. A. NELSON STEPHEN BUCKEL KAREN TOBIN Company Name: Fisher Security Location: 20 West 24th Street, Erie, PA Phone: 814/452-3475

Fisher Security, a division of R A Nelson & Associates, Inc., is the only locally owned industrial security services firm serving the Erie area. According to President and Owner R. A. Nelson, the firm has been in business since 1973, and specializes in providing local industrial facilities, businesses, and institutions with onsite uniformed, unarmed security personnel, and a nightly security patrol service that covers Erie. Fisher Security’s security personnel are available 24/7, depending on the client’s requirements.

Company Name: Adecco Engineering and Technical Location: 4801 Peach Street, Erie, PA Website: www.adeccoengineering.com

Stephen Buckel joined Adecco Engineering and Technical in 2005 as an account executive with the responsibility of working with clients within Erie and the surrounding areas. In 2008, Buckel was promoted to Branch Manager and is currently in charge of both the Erie and Pittsburgh Technical offices. Under his leadership, the Erie office has achieved unprecedented growth and is one of the top 20 branches in the company. Buckel achieved “Super Stars” from Adecco Engineering and Technical in 2010, an award given to only the top performers in the company.

The firm’s security patrol service is available during the night time hours to check local industrial complexes and business facilities to make sure the properties are secure at the time of the nightly visit(s). The patrol service is a cost effective alternative to on-site security guard coverage. This service can provide a deterrence to vandalism and breakins during off hours. This patrol service is very flexible, and can be tailored to suit clients’ needs.

Adecco Engineering and Technical specializes in connecting employers with exceptional engineering professionals. While they are part of Adecco – the world’s largest HR staffing firm – they are focused exclusively on engineering, IT and professional talent.

Most of the firm’s clients have used other contract security firms prior to using their services. Fisher Security provides clients with a quality service at very competitive rates.

Buckel knows the local Erie market inside and out and has local relationships to help identify the area’s top talent. He works closely with his clients to anticipate their growing needs and make sure they get the most from Adecco’s strategic value.

If your site security has been weak and unreliable, please call Fisher Security at 814/452-3475.

S T A T E

FISHER SECURITY

P A R K

For more than 50 years, engineering experts at Adecco have been building successful partnerships with some of the world’s top organizations, helping them optimize resources, improve productivity and exceed their financial goals.

For more information about Adecco Engineering and Technical’s services, contact Steve Buckel at 814/860-3134 or Stephen.buckel@adeccona.com.

T R A V E L

Company Name: Adecco Staffing Location: 4801 Peach Street, Erie, PA Website: www.adeccousa.com

For more than 20 years, Karen Tobin has been helping area businesses optimize their resources, improve productivity and maximize their financial goals as the manager for Adecco’s Erie and Corry staffing offices. These offices provide highly qualified clerical, professional and industrial candidates to employers in Erie, Corry and Crawford counties. The Erie branch is ranked in Adecco’s top 60 staffing branches in North America and, in 2010, achieved “Super Stars” status, a recognition that is awarded to only the top performers in the company. This is the fourth time the Erie office has been awarded this status under Karen’s leadership. For more than five decades, Adecco has been committed to building successful partnerships with large and small clients alike. The company is recognized as a global leader in work-force solutions with nearly 7,000 offices worldwide and more than 1,200 offices in the United States. For more information about Adecco’s services, contact Karen Tobin at 814/866-1733 or karen.tobin@ adeccona.com.

W E B

S O L U T I O N S

KIMBERLY ZBOYOVSKI KIMBERLY LAWRENCE Company Name: J and J Travel Location: 2690 Cherry Street, Erie, PA Web Site: www.jandjtravel.com

The Gateway to Presque Isle State Park Open Year Round FREE General Admission • • • • • • •

INTERACTIVE EXHIBITS SUNSET CAFÉ NATURE SHOP & GALLERY BIG GREEN SCREEN THEATRE BUSINESS MEETINGS CORPORATE EVENTS REGIONAL VISITOR INFORMATION

www.trecpi.org 814/833-7424 301 Peninsula Drive, Erie, PA 16505

Company Name: Firefly Web Studios Location: Erie, PA Website: www.FireflyWebStudios.com

Since 1983, J and J Travel has been providing impeccable service to leisure and corporate travelers alike. “My goal is to provide you with the absolute best experience every time you call or visit,” says Kimberly Zboyovski. “Years of experience have proven to me that oneon-one customer service is the best method for delivering a great travel experience to all of our customers. Wherever you want to go, whether it's just an airline ticket, a honeymoon or a trip around the world, J and J Travel can plan and book your trip!”

For over 25 years, Kimberly Lawrence has been partnering with local businesses to provide top-notch business products and technology solutions. Her successful marketing business strategies combined with her strong technology background led to the creation of Firefly Web Studios.

With constant policy changes and stricter rules, an agent's knowledge, specialties, and resources have become essential, when assisting clients with all their business and leisure travel plans. At J and J Travel, states Zboyovski, “our staff serves as more than just reservation agents, they are seasoned travel consultants with an average of 25 years of experience. I am dedicated to helping you find the holiday that will match up with your vacation needs and your budget. Providing extremely high-quality and personalized service is our number one goal and I can assist in coordinating every detail of your travel plans. We look forward to making your next vacation a memorable and enjoyable one, or your next business trip smooth and effortless.”

Many marketing companies focus on only larger businesses; Firefly Web Studios’ focus is any business that needs an effective website, period. Their website solutions range from cost-effective Business Snapshot Websites to mid-size Studio Sites to larger Custom Website Designs and E-commerce. Site need is based on each business’s specific goals, target audience and budget.

For more inforrmation, call J and J Travel at 814/452-4682 or email kim@ jandjtravel.com.

“At Firefly Web Studios, we pride ourselves in providing more than just ‘a website’ to our partner businesses,” says Lawrence. “We take pride in providing the best website solution for each business’s individual needs. We utilize the best proven technology and programming available to make sure each website looks professional and is easily found on the web.”

Their full spectrum of website and internet services includes (but is not limited to): Effective Website Design, Smart Internet Marketing, Site Success Enhancement, E-Commerce Solutions, Online Directory Advertising, Proven Email Marketing, Logo Development and Graphic Design. If you don’t have a website or are not sure what your site is doing for you, please call Kim Lawrence directly at 814/5721740 for a free, no obligation consultation.

June 2011 > www.mbausa.org > 81

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RESOURCES AROUND THE GLOBE. EXPERIENCED PEOPLE AROUND THE CORNER. PUT THE GLOBAL STRENGTH OF CITIZENS BANK TO WORK FOR YOUR COMPANY. Managing a successful company in today’s competitive global marketplace requires vast resources, connections, and experience. And it requires a financial provider that is able to bring them to you. That’s Citizens Bank. Every day, we customize financial solutions for a wide range of companies. Backed by the strength of our corporate parent RBS Group, one of the world’s top ten financial services groups, we’ll deliver the solutions you need to succeed in today’s global economy. To learn more about how we can help your business prosper, contact our team of experienced local professionals or visit citizensbank.com/commercial. JOHN C. DILL, Sr. Vice President - 814-453-7265 EDWARD J. KLOECKER, Sr. Vice President - 814-453-7233 DOUG PATTON, Sr. Vice President - 814-453-7212

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Shouldn’t the people who insure your health understand it? This managed care plan may not cover all your health care expenses. Read your contract carefully to determine which health care services are covered. If you have questions, call Member Services at 1-888-876-2756.