Published by Master Plumbers Association of South Australia July / August 2022 Plumbing sa Labor to Ban Unfair Contract Terms for Small Business PAGE 9
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TREASURER: Damon Hammond COUNCILLORS: Steve Adams, Rob Dineen, Mike McEntee, Steve Slack
Administration and Payroll Officer e: Brittanymatt.ginn@mpasa.com.auDekuyper Field Officer m: 0499 975 475 e: Sambrittany.dekuyper@mpasa.com.auBaulderstone Field Officer m: 0447 496 216 e: Crystalsam.baulderstone@mpasa.com.auBalazs
PUBLISHED BY: Master Plumbers Association of South Australia Inc 213 Greenhill Rd Eastwood SA 5063 PO Box 145 Fullarton SA 5063 Ph: (08) 8292 4000 Email: Website:admin@mpasa.com.auwww.mpasa.com.au PRE PRESS AND PRINTING: Keystone Printing Ph: (08) 8231 9999
Training Coordinator e: crystal.balazs@mpasa.com.au
Contents FOREWORDS CEO Editorial 3 MEMBERSHIP Membership & Marketing Update 5 Member Benefits 26 SA & NT Industry Members 29 WORK HEALTH AND SAFETY R U OK? Day 6 Men’s Health Facts 17 INDUSTRY Labor Delivering on Promise to Ban Unfair Contract Terms 9 Connecting with Customers 12 Accessible and Equitable Customer Service for all South Australians 14 Management Anchor Points by Ray Hodge 18 Hot Products 25 Our Industry Supporters 28 LEGAL & FINANCIAL Time is Money - Or Is It? 11 Landmark Investments for CBUS 16 EVENTS & SOCIAL 2022 President’s Lunch 2 Member Instagram Posts 20 Master Plumbers SA Event Calendar 27
Opinions expressed in Plumbing SA are not necessarily those of the MPA SA, nor does the MPA SA guarantee the accuracy of the statements made by contributors or advertisers or accept responsibility for statements they may express in this publication, nor does the MPA SA accept liability to advertisers for the publication of advertising which may be held contrary to the Mark Hirst on 0427 491 240, Mark on mark.hirst@wfi.com.au
To see if a product is right for you, always consider the Product Disclosure Statement and Target Market Determinations, available from the product issuer, Insurance Australia Limited ABN 11 000 016 722 trading as WFI. You can get a copy of our PDSs from our website at www.wfi.com.au or by calling 1300 934 934. you purchase any WFI product we will charge you a premium, plus any taxes and charges, based on your risk profile and circumstances. If you take out a policy with WFI, MasterPlumbers SA receives a commission from WFI between 5% and 10% of the value of the premium payment (excluding taxes and charges).
If
Insurance that’s the right fit for your business. WFI offers tailored policies to suit your needs. Call
MASTER PLUMBERS SA STAFF Andrew Clarke Executive Officer m: 0438 282 448 e: Gavinandrew.clarke@mpasa.com.auWatson Operations Manager m: 0488 909 185 e: Jodiegavin.watson@mpasa.com.auBischoff People, Careers and Wellness Manager e: Mattjodie.bischoff@mpasa.com.auGinn
09/21WFI0263
PRESIDENT: David Hurst DEPUTY PRESIDENT: Matt Sando INDEPENDENT CHAIR: Daria McLachlan
2 WILLIAM MAGAREY ROOM ADELAIDE OVAL JOIN US FOR AN AFTERNOON OF INDUSTRY CELEBRATION, AWARDS AND ENTERTAINMENT JESSICACOMEDIANLEHMOADAMSONMASTEROFCEREMONIES2022PRESIDENT’SLUNCHFRI14THOCTOBERBOOKNOWwww.mpasa.com.auPHIL SMYTH FOUR TIME OLYMPIAN
On a sad note, I wish to let all members and industry stakeholders know that Crystal Balazs has decided to move on after an impressive 19 ½ Crystalyears.left school and came to MPA as a young administration officer and has achieved so much and grown into one of the best administrators I have ever encountered. We all wish her the best and hope that her next venture is equally as fulfilling as her career at MPA.
After extensive consultation during the past 3 to 4 years, the new plumbing training package has finally been approved to deliver. If you have a plumbing apprentice, you need to know this. The Certificate III in Plumbing is changing; this means that your apprentice will need to be transitioned across to the new qualification. Not only will your apprentice learn about new changes in technology, industry practices and licensing, both PEER and TAFE SA our two Registered Training Organisation’s (RTO’s) will make sure you are ready to go with this new transition.
The CPC32413 will be transitioning to the CPC32420 – Certificate III in Plumbing. Your apprentice will fall into one of the below categories:
1. Continue to complete CPC32413 Certificate III in Plumbing Your apprentice may finish their CPC32413 Certificate III in Plumbing qualification and will be unaffected by this transition. They might even finish their trade school component early.
Staff changes at MPA SA
I wish to thank both PEER (Demi Hoppo) and TAFE for their efforts in communicating with the MPA on this subject.
3 CEO EDITORIAL
New apprentices may experience a short-term delay in being scheduled into trade school due to this transition. New commencements will be scheduled into the new qualification. The two RTO’s are striving towards successful transitions and will work alongside employers, to minimise the effects that it will have on the apprentice and the employer. For the apprentices that will need to undertake gap training, RTO’s will attempt to be flexible in providing continuous gap training days to minimise lost time. This is to ensure apprentices will return to their normal scheduling as quick as possible.
Changes to the Plumbing Qualifications
Andrew Clarke Executive Officer
Jodie Bischoff – People, Careers and Wellness Manager
2. Transition into a new qualification – CPC32420 Certificate III in Plumbing
Matt Ginn – Payroll and Accounts Officer
What does this mean for your apprentice?
Gavin Watson – Operations Manager
I wish to let members know that the team at MPA SA has significantly changed over the past six months. I would like to formally welcome the following new staff members:
Welcome to the July / August editorial, I must say it has been an extremely challenging time for MPA and other businesses as a number of organisations face the reality of staff changes due to a number of underlying factors. Staff are reassessing their work life balance, earnings compared to hours worked and capacity to deliver a higher return on investment expected by business owners. It doesn’t matter which industry people are in, it is across all sectors of the workforce and with additional pressures such as labour shortages, low unemployment rates and burgeoning costs of living, everyone is looking to ensure their lifestyle is well balanced.
3. New commencements
There is a large portion of students that will need to be transitioned into CPC32420. This new qualification is different from CPC32413 and there is an increase in the number of units that will be delivered. All equivalent units will be granted with a credit transfer and some of the new units will require gap training. This means that your apprentice could potentially be scheduled into more training days at trade school.
Sam Baulderstone – Field Officer Rachel Clark – Part time Admin Officer Georgia Maurici - Administration Support Officer
4 start WITHPLUMBINGyourCAREERanindustryleader.APPLYNOWwww.mpasa.com.au
5 MEMBERSHIP & MARKETING UPDATE New Members We would like to welcome the following new Members to Master Plumbers SA: • ADL Plumbing and Gas • Alice Plumbing and Gas NT Pty Ltd • Avail Plumbing • Coastline Plumbing and Bathrooms • Innovation Plumbing & Gas Solutions • Jackman Plumbing and Gas Pty Ltd • Next Step Plumbing and Gas • Plumball Plumbing and Gas • Plumbcoe – Plumbing, Gasfitting and Roofing We thank you for joining our Association and we look forward to providing your business with a range of services, benefits and support. Thank you: Member Retirements We wish to thank the following Members for their support and contribution to the Plumbing industry and support of our Association: • Harrison Plumbing Pty Ltd We wish you all the best with your future endeavours. Plumbing Roadshow - Milwaukee Prize Winner We are pleased to announce that the winner for our Plumbing Roadshow prize, kindly donated by Milwaukee Tools Australia was Justin from Morialta Plumbing! All attendees of the Plumbing Roadshow were entered into the draw and Justin’s name was selected at random. Justin has won a Milwaukee M18 Fuel 3 Piece Power Pack, worth $1,121! Congratulations! We also wish to thank Milwaukee for donating this fantastic prize. LIFE MEMBERS D. J. HEBBARD J. HOLDER R. R. FARNHAM S. B. HALL T. B.HARRISDRIVER 100 YEAR MEMBERS A J PATERNOSTER & SON PTY LTD W.F. G RAY & C O P TY LTD A S Carlson & Son s Pty Ltd Baldwin’s Plumbing & Gas Bruce Harris Project Management Pty Ltd BT & RB Foreman Dineen Plumbing Eco Green Plumbing 50 YEAR MEMBERS E J Northway & Son Pty Ltd F S Scott & Co Pty Ltd Glenelg Plumbing Services Pty Ltd Hall & Baum N D Birchmore Pty Ltd Victor Plumbing Service
MENTAL LIFELINE Phone: 13 11 www.mensline.org.auPhone:MENSLINEwww.mates.org.auPhone:MATESwww.beyondblue.org.auPhone:BEYONDwww.lifeline.org.au14BLUE1300224636INCONSTRUCTION1300642111AUSTRALIA1300789978
HEALTH SUPPORT NUMBERS
It’s important to ask the question, “Are you OK?” if someone seems to be doing it tough. This will lay the foundation and give them permission to open up about life’s ups and downs.
Tradies are often faced with a ‘harden up’ attitude and fear of being judged as weak when it comes to opening up about mental health.
R U OK? Day Thursday 8th September 2022 6
4 Steps to a Conversation What if they say “I’m fine”?
• Reach out to someone else who is close to that person to see if they have noticed the changes you have or whether they have concerns. You can encourage them to also check in. It is important to remember that it can take time for someone to open up about their struggles. You may need to ask “Are you OK” a few times before they feel comfortable talking. If you or someone else is in immediate danger, please call 000 to help manage the crisis. If someone you know is not OK, support is available from the following organisations: For further information, resources and support, please visit www.ruok. org.au, or Informationwww.mpasa.com.au/mental-healthandimagesprovidedbyruok.org.au
Tradies work across a variety of industries – maybe you’re part of a crew on a large construction site, or an owner operator providing services to the general public. Whatever the worksite, tradies might be faced with challenges and pressures that can bottle up over time, including job uncertainty, financial pressures, intense physical demands, workplace injuries, workplace bullying and relationship breakdowns. These can have a significant impact on mental and emotional wellbeing.
R U OK? Day |
• Check in with them again shortly after if you’re still concerned
• Ask again. You could say, “it’s just that you don’t seem like yourself lately”
• Acknowledge that they are not ready to talk • Tell them you care about them and you’re still concerned about changes in their behaviour
Thursday 8th September 2022
7 R U OK? Day Thursday 8th September 2022
v Kaizen. It lies at the heart of why we strive for a cleaner future. In Japanese it means to improve and invent, to innovate and always find a better way. At Toyota, it’s what drives us to reinvent the way your business moves. It started with our Hybrid technology over 25 years ago. But that was only the start. Now with the addition of the hydrogen-powered Mirai, a cleaner tomorrow for your business starts today. Your Association membership unlocks Gold Fleet discounts across a great range of Toyota vehicles to help you find the right car for your lifestyle and budget. To find out more, visit your local Toyota Dealer or call 1800 679 247
TOYOTAtoyota.com.au/fleetFOR BUSINESS A brighter future is steered by today.
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8
WE’RE IN THE BUSINESS OF STRIVING FOR A CLEANER
TOMORROW
“Too many hard-working Australians are struggling with late payments, staff shortages and complex regulation, all while worrying about being pushed around by big clients,” he said.
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Joint media release with The Hon Dr Andrew Leigh Assistant Minister for Competition, Charities and Treasury Media Release | 26th July 2022
This will occur by increasing the small business eligibility threshold for the protections from less than 20 employees to less than 100 employees, and introducing an annual turnover threshold of less than $10 million as an alternative threshold for determining eligibility. These reforms will help to improve consumer and small business confidence, allowing the small business sector to grow with Ministerconfidence.for Small Business, Julie Collins, said the Albanese Government is serious about delivering on our better deal for small business.“These reforms are a critical part of this agenda,” she said.
The Government will introduce legislation in the upcoming sitting period to strengthen unfair contract terms protections for small businesses and consumers.
Existingcontracts.lawshaven’t
“We will deliver on our promises, and safeguard small business and contractors from exploitation.”
The Government is delivering its election commitment to make unfair contract terms illegal, protecting small businesses and the hardworking Australians they employ. Small businesses and consumers often lack the resources and bargaining power to effectively review and negotiate terms in standard form
The amendments will introduce civil penalty provisions outlawing the use of, and reliance on, unfair terms in standard form contracts. This will enable a regulator to seek a civil penalty from a court.
9 Labor delivering on promise to ban unfair contract terms
Additionally, a larger number of small business contracts will be afforded protection.
“These changes will improve the long-term resilience of Australia’s small businesses and help them bounce back following significant challenges in recent years.”
stopped the use of unfair terms, which remain prevalent in standard form contracts.
Assistant Minister for Competition, Charities and Treasury, Andrew Leigh said Labor will give small business the protection that “the Liberals couldn’t be bothered getting around to”.
14 Make your way into a brand new Toyota with your exclusive Gold Fleet Discount.1 In partnership with CMI Toyota, MPASA members are invited to take advantage of 3 years roadside assistance2, plus $500 of genuine Toyota accessories3 with your next vehicle purchase. John Delahay | 0473 580 672 | john.delahay@cmitoyota.com.au 1Eligible Fleet pricing structures are subject to change at the sole discretion of Toyota Motor Corporation Australia Limited (TMCA). Excludes special edition models. 2Exclusions and conditions apply. For full terms visit cmitoyota.com.au/service. 3Valid at CMI Toyota West Terrace, Adelaide only. Fitment not included. Offer expires 31/12/2022 unless extended. CMI TOYOTA 152 West Terrace Adelaide Ph: 8238 5555 cmitoyota.com.au MATES RATES FOR ASSOCIATION MEMBERS? THAT’S GOLD. Toyota Australia will offer increased buyer choice for the HiAce van with the upcoming arrival of a rear barn door option, which will debut in Australia in the second half of 2022.
If a contract does not have LDs you could still be liable for damages for delay but the amount of those damages will depend on the actual loss your customer suffers because of the Thatdelay.would have to be proved. Examples of damages caused by delay might include interest on borrowings, drop in value of the project (if it is to be sold), loss of income from the project and so on. Good written contracts should allocate the risk of delay in a sensible way and it is vital that your contract addresses these issues and allocates risk appropriately.
For example, without a finish date in a contract, the law requires that the work be done in a reasonable time. What is reasonable will depend on the circumstances.
Some elaborate commercial contracts have provisions that require notice of delay to be given within a certain (often very short) period and if you don’t comply you lose any right to an Youextension.need to be really careful about these ‘time bars’. Make sure you obey them. Even if your contract doesn’t have a start and finish date or any extension of time provisions, it is good practice to tell your customer as soon as you become aware of the Leavingdelay.it until the last minute to notify of a delay will often lead to a dispute. At the very least it will lead to a disappointed customer and that is not good. If you are running late and you don’t have a right to an extension of time, you might be liable to your customer for damages.
Michael Hutton Partner Lynch Meyer Lawyers Ph: 8236 7612 Email: mhutton@lynchmeyer.com.au
That means, if you are late finishing your work, your customer can hold back a fixed amount for each day you are late finishing.
If you need advice about contracts or any aspect of your business, call us. It won’t cost you anything for the first call. 11
For example, if it is a special type of washer that cannot be sourced locally and must be imported, then it might be reasonable to take a month. Having no time provision in your contract creates uncertainty. For certainty, you should consider putting a start date and a finish date in your contract. Then everyone knows what to expect. Sometimes, you might need an extension of time and your contract should include a provision or two about that too.
TIME IS MONEY - OR IS IT?
Clearly, it is not reasonable to take a month to install a tap washer. In some circumstances that might be reasonable.
If you don’t have a written contract, you are leaving a lot to chance and that is never a good thing.
Many commercial contracts will have a provision for liquidated damages (LDs).
In some cases, quotes can be provided and accepted through the platform’s website or app. Some platforms also help to manage payments. Customers pay upfront via the platform, and when both the customer and tradie report that the job is complete the payment is released to the tradie. Other platforms provide services that are more limited to marketing and promotions.
Advertising and promotion
Some consumers are loyal to particular tradespeople due to excellent service provided in the past. Other consumers will choose a tradie based on other factors such as price, availability to attend to a job quickly, or the convenience of getting quotes online. How you promote your business and offer quotes could make a difference to your customer base. The online marketplace Consumers are increasingly using websites and apps to engage with businesses. This includes searching for a licensed tradie, checking independent reviews and requesting and accepting quotes. There are several platforms that help to connect tradespeople with consumers who are looking for trades services. If you’re considering signing up to an online marketplace, do some research first to find out how each process works and the costs involved for your business. The fees charged might include a monthly membership fee, directory fee, commission for each job or a flat fee per referral.
After considering the costs involved and the services provided by the platform, you can determine whether this will be suitable for your business.
connecting with customers
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The Australian Consumer Law applies to all promotions of your business including via your website, social media, other online platforms, radio, TV, local newspapers and your trade vehicle.
•
The Plumbers, Gas Fitters and Electricians Act 1995 also requires that you include your licence number in any advertising. Consumer and Business Services (CBS) regularly monitors advertising and promotional activities by tradespeople, and where breaches are detected the business could face compliance action such as a warning letter, expiation or prosecution.
about things such as: • Your
The information you provide must be true and not misleading in any way experience in performing certain work reviews Awards you’ve won Special offers for customers • Being a member of an organisation.
• Customer
•
Providing quotes It’s usually best to provide written quotes, so it’s clear what’s included and the likely extra costs. When providing quotes online, make sure you keep a copy for your records. This could be an email record, or for quotes provided via an online marketplace you could take a screenshot or print a copy.
Once a customer accepts your quote, you have a contract with them. Be aware that a 10-day cooling off period may apply in some circumstances. For example, if a customer asks you to quote for a garden irrigation system, they are not inviting you to sell them the system or related plumbing services. If you negotiate a sale at the time of providing the quote, this would be an unsolicited consumer agreement. You shouldn’t start any work or take any payment for 10 days. Once the job is complete, and if the customer is happy, they may post a favourable review online and provide positive feedback to their friends and family. Further information For more information about consumer laws and advertising, see the guide ‘Avoiding unfair business practices’ which is available on the CBS website at cbs.sa.gov.au. For more information about your responsibilities as a licensed plumber, contact CBS via occupational@sa.gov.au or phone 131 882.
ACCESSIBLE AND EQUITABLE CUSTOMER SERVICE FOR ALL SOUTH AUSTRALIANS 14
SAPIPERELINING
In May, SA Water presented its Wider World program at the 2022 Plumbing Roadshow. Through the Wider World program, SA Water is working to provide products and services that are accessible to all South IncludingAustralians.people who are living with a disability, customers experiencing vulnerability, culturally and linguistically diverse communities, and ageing customers. A one-size-fits-all approach doesn’t work for the utility because it excludes people who cannot access standard services and channels.
As licensed plumbers you can contribute to providing a higher level of support by undertaking disability inclusion training, getting approved or accredited to support customers living with disability or other specific needs, and include that expertise in advanced search filters on your website.
2. “Help make our complex lives easier” – people living with disability navigate multiple organisations, often fighting for their rights or on behalf of their loved ones.
3. “Be human” – for many of SA Water’s Wider World customers, organisations can appear to be a faceless entity. Human interaction, a single point of contact and simple touchpoints are incredibly important to them.
As a result, SA Water is now implementing a variety of short- and long-term actions that impact both workforce and customers including: • making communication, digital channels, worksites, and other public spaces more accessible • training for customer-facing teams to build empathy and understanding so they can adjust their interactions
Above: Brad Ruge, Ikshula Chopra, Christine Murphy and Nina Rampal from SA Water presenting the Wider World program at the 2022 Plumbing Roadshow.
While striving to achieve equitable and accessible products and services, SA Water’s workforce is providing more support to some customers so they can receive the same outcomes and experiences as others.
When these customers approach SA Water for human contact (on the phone or in person) it is because they need extra help.
4. “Keep us involved” – customers are grateful to be included, and impressed with SA Water’s work to date, and encourage the utility to take concrete actions.
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1. “Give us choice” – there is no one-size-fits-all for customers with a disability as the barriers they face are diverse. All customers need and deserve choice in how they interact with service providers. As SA Water continues to implement efficient self-serve channels, they will ensure customers who need more support are not excluded.
• investigating a priority services program for customers to access extra support services such as early warnings and regular updates during a water supply interruption.
Advisory groups and customer research provided four key areas SA Water and their partners can improve on, including:
Together with SA Water you can make sure customers with specific needs feel comfortable and safe having you in their Tohomes.express your interest in attending SA Water’s Diversity and Inclusion training email accessibility@sawater.com.au.
For more information read SA Water’s Disability Access and Inclusion plan at www.sawater.com.au
High bills, leaks, water outages and even unexpected visits from a meter reader can become extremely stressful events. There is high interest for receiving priority services.
Cbus Chief Investment Officer Kristian Fok
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“Star of the South is a landmark investment for Australian superannuation into the local offshore wind sector. Cbus is excited to be partnering with CIP, one of the world’s largest and most successful developers of offshore wind, while helping to pioneer the offshore wind industry in Australia.”
To learn more about this new exciting new project visit: Forwww.starofthesouth.com.aumoreinformationaboutCbus visit cbussuper.com.au or call 1300 361 784 This information is about Cbus and doesn’t take into account your specific needs. You should look at your own financial position, objectives and requirements before making any financial decisions. Read the relevant Cbus Product Disclosure Statement to decide if Cbus is right for you. Call 1300 361 784 or visit cbussuper.com.au for a copy. Also read the relevant Target
landmark investment for cbus: australia’s first offshore wind project
Cbus Super has taken a 10% interest in Star of the South, Australia’s first offshore wind project. Star of the South is owned by Copenhagen Infrastructure IV (CI IV), a fund managed by Copenhagen Infrastructure Partners (CIP) who specialises in energy infrastructure investments, being one of the largest developers of offshore wind projects globally. This offshore wind project is to be located off the south coast of Gippsland in TheVictoria.new partnership demonstrates confidence in Victoria’s offshore wind sector, with Star of the South forging the way for a new local industry to deliver a clean energy boost, create thousands of jobs and reduce carbon emissions. This is a leading investment in the next great frontier of renewable energy in Australia. Star of the South alone has the potential to power around 1.2 million homes and supply up to 20% of Victoria’s electricity needs while creating jobs and investment in the Gippsland region.
Article source: https://www.westernsydney.edu.au/mens-health-week
Men who sleep 7-8 hours a night have about 60% less risk of a fatal heart attack than those who sleep 5 hours or less.
Those who consume no more than 4 to 10 drinks a week have a lower risk of developing type 2 diabetes. Drinking more than 10 drinks a week almost doubles your risk of type 2 diabetes.
Inactive men are 60% more likely to suffer from depression than those who are active.
Men make up 56% of the workforce, yet 94% of all workforce fatalities are men.
• Suicide • Motor vehicle accidents . 17
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Men are more likely to die from heart disease at earlier ages. Men are at a significantly higher risk of dying from liver disease. 80% of spinal cord injuries occur in young men. 70% of developmental and learning disabilities affect boys.
OVERALL HEALTH IS DETERMINED BY HIS GENETICS. HEALTH & LIFESTYLE
The last 11 years will be in poor 11health.
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• Cardiovascular
ONLY 30%
Getting your 5-7 servings of fruit and veggies is as simple as a glass of orange juice, one potato, one big carrot, ½ an avocado and a pear.
Men have an increased risk of dying from diabetes .
Men live 4.4 years less than 4.4women.
Men who climb 50 stairs or walk 5 city blocks a day may lower their risk of heart attack by 25%. OF MAN’S International Men’s Health Week 2022 was celebrated on 13-19 June around the world. It is an opportunity to highlight the importance of men’s health, and to promote and support the health and wellbeing of men and boys in our communities. Men’s Health Week focuses on not just physical health, but also men’s mental health and emotional
The top 3 reasons for reduced lifespan in men: disease
FACTSHEALTHMEN’Swellbeing.
Another way to work from rest is to regularly “pause” – even if only for 2 or 3 minutes, to review and plan/re-plan.
Adequate rest provides an anchor against the prevailing headwinds of busyness, ensuring focus and energy are directed to key areas of responsibility, where they will have maximum impact.
management anchor points by ray hodge
To help prevent running with the tides, try using anchor points. Make a list of the critical management areas you are responsible for and then drop these as anchor points into your calendar.
Most of us are aware working from rest is promoted by adequate sleep, diet, and exercise. However, the discipline to achieve this is a challenge for many. A helpful method I found was backing off.
A key responsibility of the leaders I coach is oversight of performance indicators - and it’s so easy during busy times to get distracted by the unrelenting tides of operational activity. Weeks pass quickly until the moment of realisation arrives or something goes wrong. To neglect the review of how projects are progressing or how the team is managing their load or if the sales pipeline is full can be detrimental to ongoing performance.
When I start to feel blown off-course and/or overwhelmed, I deliberately back off and slow my pace. I accept a lower rate of output and celebrate not stopping. Previously my auto-response was to increase the pace when overwhelmed, until exhaustion took over and stopping became inevitable. This ultimately didn’t help the quality and quantity of my output. Changing my approach steadied me and improved my Formereffectiveness.Formula
He went on to say that “sometimes the best way to raise our level of performance is to back off rather than to push even harder” (Stewart, 2009).
Review items completed (which is a powerful encourager and mood-booster), then plan the next priority actions.
Building on the above critical anchor points, it’s essential to take control of your time by establishing a routinised way of Forworking.example, the mornings might be given to your primary office related responsibilities and the afternoons to meetings and dealing with the email and phone requests from the morning. This routine provides stability and further ensures that we are fulfilling the most critical aspects of our role.
One racing driver, Jackie Stewart also found this to be true. He recounted a story where he and a colleague were leading the field in a race, when they were directed from the pits to ease-off the pace. He says, “the more we ‘eased off’, the faster our laps became.”
This helps to pace activity and build a sense of calm and space into each day. It’s also a great way to maintain energy levels. Introducing standardised agendas to routine meetings can be a powerful anchor point too, ensuring precious time isn’t wasted in unfocussed communication. 18
For example, each Tuesday morning, you might set aside half an hour to review your team’s productivity levels. Every Wednesday, you might allocate an hour to check in with each of your managers to see how they are travelling. Once a month, you might meet with your CFO to review the month’s performance. These calendar entries will serve as reminders to anchor you in the critical areas you are responsible for and ensure that, even in busy times, you are still fulfilling your management role. Even with these calendar anchors, many find their days become a blur of interruptions and requests, with to-do lists always seeming to be yet-to-be-done.
Rest provides the context for clear thinking … and cohesive actions (Hodge, 2021).
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management anchor points by ray hodge
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Standardised agendas can include items such as mindfulmoments to open and bring everyone’s focus into the room (or zoom); regular check-ins with project progress and routine KPI review; well-being checks, review of learnings from recently completed work and other items as needed.
Ray Hodge NOTES Stewart, J. 2009. Winning Is Not Enough. London: Headline Publishing Group. Hodge, R. 2021 How Efficiency Changes the Game. Developing Lean Operations For Competitive Advantage. New York, NY: Business Expert Press.
Anchor points can help ease even the most chaotic of times, so we stand a greater chance of meeting our performance requirements.
Being in a management role is demanding and leaders are called upon to manage huge loads with accompanying stress. Building anchor points provides a sense of order and the assurance that critical management tasks will be completed because they’ve been included in our schedules already; as has time for rest, self and other-care, review, planning, and learning.
simPRO is the only end-to-end field service management solution for full visibility into your service, project, and maintenance workflows.
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>>>>> Why choose PEER? › Enrol your apprentice anytime › Industry relevant training with engaged trainers › We keep you regularly informed about call up schedules › Ongoing support to help your apprentice succeed › Award-winning Trade Training Centre Haven’t seen our facilities? Contact PEER to organise a time to check out our awesome facilities! Send your plumbing apprentice to PEER’s trade school! ENROL YOUR APPRENTICE WITH PEER TODAY Call 8348 1200 or email customerservice@peer.com.au
The new RIDGID RP350 and RP351 feature a brushless motor capable of over 100,000 press cycles and requires no scheduled maintenance. Gain access hard-to-reach locations with an endless 360° swivel head. Bluetooth connectivity allows connection to a phone using the RIDGID Link app to manage important information like cycle count, battery life and other tool diagnostics. Zero timeouts.
RIDGID® SeeSnake® microReel™ APX™ with TruSense® Technology RIDGID Australia has recently launched the microReel™ APX™ with TruSense as part of RIDGID’s commitment to continual development of technological precision products. Designed with a lightweight, compact profile for easy portability, the APX camera functionality provides bright LED lights and auto-flip imagery, ensuring clear, upright images
• Versatility – Kickstand offers improved stability and usage with CSX Via
HOT PRODUCTS 25
• Auto-image Flip – Ensures the bottom of the pipe remains on the bottom of your monitor
• Visibility – Camera heads feature long-lasting highefficiency LEDs that deliver better in pipe visibility and higher color accuracy • Durability – Hardened stainless steel camera head spring assembly is durable and reliable for a long service life
Key features and benefits of the microReel APX;
• Enhanced camera functionality – APX camera reels offer TruSense technology with an HDR image sensor for superior in-pipe viewing and on-camera TiltSense inclinometer
• Traceability – Integrated 512 Hz sonde allows for easy line tracing and locating
• Easy navigation - Mid-flex push cable ideal for small diameter (1 ½” to 5”) and tight-turn radius inspections up to 100’ (30m)
RIDGID ® RP350 and RP351 Standard Press Tools Ridge Tool Australia has added to the trusted press tools lineup with the RP350 & RP351 Press Tools as part of RIDGID’s commitment to continual development of technological precision products. The new press tools are ideal for making connections on residential and commercial plumbing jobs and are built for the most demanding jobsites.
• Connect to a smart device – use an optional CSx Via wifi control device to connect the APX to a phone or tablet and see the in-pipe image on the smart device. CSx Via & smart device not included with the APX. For more information contact Ridge Tool Australia Ph: 1800 743 443 or e: ridgid.australia@emerson.com or www.ridgid.com.au
• Portable – Lightweight and compact carrying case design is one-half the size of popular inspection systems, easily stowed in a truck and carried onto the jobsite
Master Plumbers SA MEMBER BENEFITS WFI Insurance can provide MPA Members with competitive rates on insurance Call Mark on 0427 491 240 or visit www.wfi.com.au One hour complimentary business advisory session with a 10% discount on all consultancy Ph: 0403 341 105 Email: ray@rayhodge.com.au National fleet discounts on the complete range of vehicles Ph: 1800 228 844 or www.hyundaifleet.com.au 15% discount off all Loadex Hire Plant & Equipment Located at 21 Opala St, Regency Park SA Or visit www.loadex.com.au Solitaire Automotive Group National fleet discounts on the complete range of vehicles Ph: 8368 5203 National fleet discounts on the complete range of vehicles Ph: 1800 444 847 or visit your local Toyota car dealership 10% discount on all tax advice & accounting services Ph: 1300 001 www.kpibusiness.com.au132 $1,000 towards sign writing on any new Ford Ranger or Transit Van Located at 1 Main North Road, Medindie SA or ph 8269 9999 Keystone Printing 10% discount on all printing Located at 465 Morphett St, Adelaide SA Call Peter on 8231 9999 10% discount for all marketing services & first consultation is free Call Celeste on 0466 519 982 10% discount on all services, including website design Ph: 08 8387 www.axisdigital.com.au5559 Members receive free preliminary legal advice by phone at no charge Please call Michael Hutton on 08 8236 7612 www.lynchmeyer.com.au Exclusive discounts to members Ph: Teaghan 8443 3868 CMI Toyota 3 year roadside assistance, plus $500 of genuine Toyota accessories along with fleet discounts 20% discount on initial implementation costs of simPRO. Ph Ash Parrott on 0457 799 055 $150 Discount on signage (valued at $1500 or higher) $250 Discount on signage (valued at $3000 or higher) 5% Discount on signage (valued at $1000 or lower) Call & speak to Barry or Michael – 8281 8944 National Fleet discounts available on all vehicles Ph: 1300 131 211 Special rates for MPA Members on WHS & HR Services Ph 0423 161 www.precision-hr.com.au907 Discounts on First Aid Training & Products Ph: 1300 785 646 and quote your membership number Membership of Master Plumbers South Australia gives you immediate access to a vast array of products and services to meet your plumbing business and lifestyle needs. Make sure your taking advantage of what’s available. 26 6% discount for Master Plumbers South Australia members This offer is exclusive to new Podium subscriptions. Ph 0488 851 748 or visit www.podium.com
29 Master Plumbers SA Public Holiday & EVENT CALENDAR 2022 OCTOBER1st–31st Safe Work Month Sunday 2 Daylight Savings Begins Monday 3 Labour Day Friday 14 President’s Lunch SundayAPRIL3 Daylight Savings Concludes Tuesday 5 Plumbing Roadshow (Port Lincoln) Wednesday 6 Plumbing Roadshow (Port Augusta) Thursday 7 Plumbing Roadshow (Port Pirie) Wednesday 13 Plumbing Roadshow (Clare) Friday 15 Good Friday Saturday 16 Easter Saturday Monday 18 Easter Monday Monday 25 ANZAC Day MAY 3rdJULY-10th NAIDOC Week Wednesday 6 Plumbing Roadshow (Wallaroo) FridayMARCH11 World Plumbing Day Monday 14 Adelaide Cup Day Tuesday 22 World Water Day SundaySEPTEMBER4Father’s Day Thursday 8 R U OK Day TuesdayJUNE 7 Plumbing Roadshow (Berri) Monday 13 Queen’s Birthday 13th - 19th Men’s Health Week Wednesday 15 Plumbing Roadshow (Ceduna) Tuesday 21 Plumbing Roadshow (Mt Gambier) MondayDECEMBER26Christmas Day Holiday Tuesday 27 Proclamation Day Holiday Saturday 31 New Year’s Eve NOVEMBER1st–30thAsbestos Awareness Month Friday 11 Remembrance Day Saturday 19 World Toilet Day ThursdayFEBRUARY24Crucial Women in Construction High Tea SaturdayJANUARY1 New Year’s Day Wednesday 26 Australia Day 27 Monday 2 May Day (NT) Sunday 8 Mother’s Day Wednesday 11 Plumbing Roadshow (Nairne) Thursday 19 Plumbing Roadshow (Tonsley) Wednesday 25 Plumbing Roadshow (Elizabeth) MondayAUGUST1 Picnic Day (NT) 1st – 31st Tradie’s National Health Month
Sponsorship of Master Plumbers makes It possible for us to add significant value to the service we provide to our members. We wish to express our sincere appreciation to our Branch Sponsors for their generous support. Please support them by purchasing their goods or services. OUR SUPPORTERSINDUSTRY For further details on our industry partnership deals or products, contact Master Plumbers SA on 8292 4000 or admin@mpasa.com.au www.mpasa.com.au 28
Abey Australia 03 9747 7777 Architectural Water Solutions Pty Ltd 08 8947 3677 Arthur J Gallagher 08 8172 8121 Australian Gas Networks 0447 930 657 AusPress Systems Pty Ltd 08 8374 3426 BioCycle - Jowa Group Pty Ltd 08 8381 9100 Caroma Industries 08 8405 0311 CBUS 1300 361 784 Chromagen Australia Pty Ltd 08 8346 8331 Cooke Precast Concrete Pty Ltd 08 8209 3093 Crystal Clear Purification Systems 08 8340 4344 Davey Water Products 08 8346 0947 Dial Before You Dig SA/NT Inc 1100 Eco Building Supplies 08 8277 2467 Enware Australia Pty Ltd 08 8352 3577 Gramall Hot Water Systems 08 8251 2979 Harsmith Building Products 0408 516 682 Hitachi Construction Machinery (Australia) Pty Ltd 08 8360 5300 Hydraulic Consultant Association 0408 825 618 Iplex Pipelines 08 8256 2031 In-Sink-Erator 1300 136 205 KPI Business and Tax Advisory 1300 001 132 Milwaukee Power Tools 0438 827 937 Office of the Technical Regulator 08 8226 5500 PEER 08 8348 1200 Perks 08 8273 9300 Pete’s Treat Waste Water Solutions 08 8556 4111 Pickard Trade Centre 08 8366 7760 Plastec Australia Pty Ltd 07 5413 4444 Plumbing Plus 03 9600 1899 Podium 0488 851 748 Rain Harvesting Pty Ltd 07 3248 9600 Reece Pty Ltd 08 8231 4444 REHAU PTY LTD 1300 768 033 Reliance Manufacturing Company 0408 834 572 Rheem Australia Pty Ltd 08 8343 0062 Rhino Industrial Pty Ltd 08 8947 3400 Ri-Industries 08 8444 8100 Ridge Tool (Aust) Pty Ltd 1800 743 443 Rinnai Australia Pty Ltd 1300 555 545 Robert Bosch (Australia) Pty Ltd 0417 788 025 Rocla Pty Ltd 08 7285 1905 Saniflo 1300 554 779 Scott’s Plumbing Supplies 08 8261 6666 SE Plumbing 08 7703 8000 Shore Hire 08 7077 0833 SimPRO 1300 139 467 South Australian Plumbing Supplies 08 8682 4493 Storm Plastics Pty Ltd 08 8374 3277 Studor Australia 02 9637 1042 TAFE SA (Elizabeth Campus) 08 8207 9700 TAFE SA (Tonsley Campus) 08 8207 2854 TAPS 08 8433 1200 The South Australian Water Corporation 1300 650 950 Tradelink 1800 PLUMBING VTM Valves 02 6365 3121 Win Attachments 08 8349 7390 Wireless Communications 08 8274 0000 Zip Heaters Aust Pty Ltd 0406 384 940 SA & NT INDUSTRY MEMBERS 29
COMES ON STEADY, HOT AND STRONG. INSTALL A AUSTRALIA’S NO. 1 Install it with confidence, as it’s backed by Australia’s number 1. You can confidently recommend the new Rheem AMBIHEAT® HDc-270 heat pump, backed by extensive R&D and our expert technical support helpline, plus: • Fitting locations make it an ideal replacement for an electric water heater • Saves clients up to 68%1 on energy year round • Suitable for all weather conditions from -5°C to 43°C • Eligible for Rheem Rewards2 and STCs3 To learn more, or for technical support call 13 10 31 or visit rheem.com.au
1 Energy savings of up to 68% are based on Australian Government approved TRNSYS simulation modelling using a medium load in Zone 3 and apply when replacing an electric water heater of similar size with a Rheem 551270 Heat Pump water heater. Energy savings of up to and between 64% to 71% in Zone 1 to 5 on hot water energy consumption when replacing an electric water heater (min. 16 hours/day). Any savings will vary depending upon your location, type of water heater being replaced, hot water consumption and fuel tariff. The impact on an electricity account will depend on the tariff arrangement of the water heater being replaced and where you live. This Heat Pump water heater (climate dependent) is recommended for connection to either a 24 hour continuous tariff or an extended off-peak (min. 16 hours/day). If replacing an electric water heater greater than 250 litres, Heat Pump connection to a 24 hour continuous tariff is recommended. Before purchase consult your energy provider for more information on cost comparisons. 2 Eligibility, terms and conditions apply - please visit www.rheemrewards.com.au.
3 Small-scale Technology Certificates (STCs) are a financial benefit to encourage the installation of solar water heaters provided under a Federal Government legislated scheme.
