Plumbing SA | July - August 2022

Plumbing sa July / August 2022

Labor to Ban Unfair Contract Terms for Small Business PAGE 9

Published by Master Plumbers Association of South Australia

99 Morringe Avenue Camden Park SA 5038 E: service@apms-sa.com.au

P: 08 8295 2333

F: 08 8295 8140

W: www.apms-sa.com.au

PRESIDENT: David Hurst DEPUTY PRESIDENT: Matt Sando INDEPENDENT CHAIR: Daria McLachlan TREASURER: Damon Hammond COUNCILLORS: Steve Adams, Rob Dineen, Mike McEntee, Steve Slack MASTER PLUMBERS SA STAFF Andrew Clarke Executive Officer m: 0438 282 448 e: andrew.clarke@mpasa.com.au

Contents FOREWORDS CEO Editorial

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MEMBERSHIP Membership & Marketing Update Member Benefits SA & NT Industry Members

5 26 29

WORK HEALTH AND SAFETY R U OK? Day Men’s Health Facts

6 17

INDUSTRY Labor Delivering on Promise to Ban Unfair Contract Terms Connecting with Customers Accessible and Equitable Customer Service for all South Australians Management Anchor Points by Ray Hodge Hot Products Our Industry Supporters

9 12 14 18 25 28

LEGAL & FINANCIAL Time is Money - Or Is It? Landmark Investments for CBUS

11 16

EVENTS & SOCIAL 2022 President’s Lunch Member Instagram Posts Master Plumbers SA Event Calendar

2 20 27

Opinions expressed in Plumbing SA are not necessarily those of the MPA SA, nor does the MPA SA guarantee the accuracy of the statements made by contributors or advertisers or accept responsibility for statements they may express in this publication, nor does the MPA SA accept liability to advertisers for the publication of advertising which may be held contrary to the Competition and Consumer Act 2010. MPA SA reserves the right to refuse, cancel, amend or suspend any advertisement or insert without reason. All advertising pricing is correct at the time of publication but is subject to change without notice. Errors and omissions excepted.

Gavin Watson Operations Manager m: 0488 909 185 e: gavin.watson@mpasa.com.au Jodie Bischoff People, Careers and Wellness Manager e: jodie.bischoff@mpasa.com.au Matt Ginn Administration and Payroll Officer e: matt.ginn@mpasa.com.au Brittany Dekuyper Field Officer m: 0499 975 475 e: brittany.dekuyper@mpasa.com.au Sam Baulderstone Field Officer m: 0447 496 216 e: sam.baulderstone@mpasa.com.au Crystal Balazs Training Coordinator e: crystal.balazs@mpasa.com.au PUBLISHED BY: Master Plumbers Association of South Australia Inc 213 Greenhill Rd Eastwood SA 5063 PO Box 145 Fullarton SA 5063 Ph: (08) 8292 4000 Email: admin@mpasa.com.au Website: www.mpasa.com.au PRE PRESS AND PRINTING: Keystone Printing Ph: (08) 8231 9999 Email: info@keystoneprinting.com.au

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CEO EDITORIAL

Welcome to the July / August editorial, I must say it has been an extremely challenging time for MPA and other businesses as a number of organisations face the reality of staff changes due to a number of underlying factors. Staff are reassessing their work life balance, earnings compared to hours worked and capacity to deliver a higher return on investment expected by business owners. It doesn’t matter which industry people are in, it is across all sectors of the workforce and with additional pressures such as labour shortages, low unemployment rates and burgeoning costs of living, everyone is looking to ensure their lifestyle is well balanced.

Changes to the Plumbing Qualifications

Staff changes at MPA SA

What does this mean for your apprentice?

I wish to let members know that the team at MPA SA has significantly changed over the past six months. I would like to formally welcome the following new staff members: Gavin Watson – Operations Manager Jodie Bischoff – People, Careers and Wellness Manager Matt Ginn – Payroll and Accounts Officer Sam Baulderstone – Field Officer Rachel Clark – Part time Admin Officer Georgia Maurici - Administration Support Officer On a sad note, I wish to let all members and industry stakeholders know that Crystal Balazs has decided to move on after an impressive 19 ½ years.

Crystal left school and came to MPA as a young administration officer and has achieved so much and grown into one of the best administrators I have ever encountered. We all wish her the best and hope that her next venture is equally as fulfilling as her career at MPA.

After extensive consultation during the past 3 to 4 years, the new plumbing training package has finally been approved to deliver. If you have a plumbing apprentice, you need to know this. The Certificate III in Plumbing is changing; this means that your apprentice will need to be transitioned across to the new qualification. Not only will your apprentice learn about new changes in technology, industry practices and licensing, both PEER and TAFE SA our two Registered Training Organisation’s (RTO’s) will make sure you are ready to go with this new transition.

The CPC32413 will be transitioning to the CPC32420 – Certificate III in Plumbing. Your apprentice will fall into one of the below categories: 1. Continue to complete CPC32413 Certificate III in Plumbing Your apprentice may finish their CPC32413 Certificate III in Plumbing qualification and will be unaffected by this transition. They might even finish their trade school component early.

2. Transition into a new qualification – CPC32420 Certificate III in Plumbing

There is a large portion of students that will need to be transitioned into CPC32420. This new qualification is different from CPC32413 and there is an increase in the number of units that will be delivered.

All equivalent units will be granted with a credit transfer and some of the new units will require gap training. This means that your apprentice could potentially be scheduled into more training days at trade school.

3. New commencements

New apprentices may experience a short-term delay in being scheduled into trade school due to this transition. New commencements will be scheduled into the new qualification.

The two RTO’s are striving towards successful transitions and will work alongside employers, to minimise the effects that it will have on the apprentice and the employer. For the apprentices that will need to undertake gap training, RTO’s will attempt to be flexible in providing continuous gap training days to minimise lost time. This is to ensure apprentices will return to their normal scheduling as quick as possible.

I wish to thank both PEER (Demi Hoppo) and TAFE for their efforts in communicating with the MPA on this subject.

Andrew Clarke Executive Officer

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4

MEMBERSHIP & MARKETING UPDATE

Plumbing Roadshow - Milwaukee Prize Winner

We are pleased to announce that the winner for our Plumbing Roadshow prize, kindly donated by Milwaukee Tools Australia was Justin from Morialta Plumbing!

All attendees of the Plumbing Roadshow were entered into the draw and Justin’s name was selected at random.

New Members

We would like to welcome the following new Members to Master Plumbers SA:

Justin has won a Milwaukee M18 Fuel 3 Piece Power Pack, worth $1,121! Congratulations!

We also wish to thank Milwaukee for donating this fantastic prize.

• ADL Plumbing and Gas • Alice Plumbing and Gas NT Pty Ltd • Avail Plumbing • Coastline Plumbing and Bathrooms • Innovation Plumbing & Gas Solutions • Jackman Plumbing and Gas Pty Ltd • Next Step Plumbing and Gas • Plumball Plumbing and Gas • Plumbcoe – Plumbing, Gasfitting and Roofing We thank you for joining our Association and we look forward to providing your business with a range of services, benefits and support.

Thank you: Member Retirements

We wish to thank the following Members for their support and contribution to the Plumbing industry and support of our Association: • Harrison Plumbing Pty Ltd We wish you all the best with your future endeavours.

100 YEAR MEMBERS A J PAternoster & son pty ltd W.F. Gray & Co Pty Ltd

50 YEAR MEMBERS A S Carlson & Sons Pty Ltd

E J Northway & Son Pty Ltd

Baldwin’s Plumbing & Gas

F S Scott & Co Pty Ltd

Bruce Harris Project Management Pty Ltd Glenelg Plumbing Services Pty Ltd

BT & RB Foreman

Hall & Baum

Dineen Plumbing

N D Birchmore Pty Ltd

Eco Green Plumbing

Victor Plumbing Service

LIFE MEMBERS D. J. HEBBARD J. HOLDER R. R. FARNHAM

S. B. HALL T. DRIVER B.HARRIS

5

R U OK? Day

Thursday 8th September 2022

• Reach out to someone else who is close to that person to see if they have noticed the changes you have or whether they have concerns. You can encourage them to also check in.

It is important to remember that it can take time for someone to open up about their struggles.

You may need to ask “Are you OK” a few times before they feel comfortable talking. If you or someone else is in immediate danger, please call 000 to help manage the crisis. If someone you know is not OK, support is available from the following organisations:

MENTAL HEALTH SUPPORT NUMBERS R U OK? Day | Thursday 8 September 2022 th

Tradies work across a variety of industries – maybe you’re part of a crew on a large construction site, or an owner operator providing services to the general public.

Whatever the worksite, tradies might be faced with challenges and pressures that can bottle up over time, including job uncertainty, financial pressures, intense physical demands, workplace injuries, workplace bullying and relationship breakdowns. These can have a significant impact on mental and emotional wellbeing.

Tradies are often faced with a ‘harden up’ attitude and fear of being judged as weak when it comes to opening up about mental health.

It’s important to ask the question, “Are you OK?” if someone seems to be doing it tough. This will lay the foundation and give them permission to open up about life’s ups and downs.

LIFELINE

Phone: 13 11 14 www.lifeline.org.au BEYOND BLUE Phone: 1300 22 4636 www.beyondblue.org.au MATES IN CONSTRUCTION Phone: 1300 642 111 www.mates.org.au MENSLINE AUSTRALIA Phone: 1300 78 99 78 www.mensline.org.au

4 Steps to a Conversation

What if they say “I’m fine”?

• Acknowledge that they are not ready to talk • Tell them you care about them and you’re still concerned about changes in their behaviour • Ask again. You could say, “it’s just that you don’t seem like yourself lately” • Check in with them again shortly after if you’re still concerned

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For further information, resources and support, please visit www.ruok. org.au, or www.mpasa.com.au/mental-health Information and images provided by ruok.org.au

R U OK? Day

Thursday 8th September 2022

7

WE’RE IN THE BUSINESS OF STRIVING FOR A CLEANER TOMORROW

v

TOYOTA FOR BUSINESS

A brighter future is steered by today.

Kaizen. It lies at the heart of why we strive for a cleaner future.

In Japanese it means to improve and invent, to innovate and always find a better way. At Toyota, it’s what drives us to reinvent the way your business moves. It started with our Hybrid technology over 25 years ago. But that was only the start.

Now with the addition of the hydrogen-powered Mirai, a cleaner tomorrow for your business starts today.

Your Association membership unlocks Gold Fleet discounts across a great range of Toyota vehicles to help you find the right car for your lifestyle and budget.

To find out more, visit your local Toyota Dealer or call 1800 679 247 toyota.com.au/fleet

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Scan to sign up for the latest insights from Toyota for Business

Labor delivering on promise to ban unfair contract terms

Joint media release with The Hon Dr Andrew Leigh Assistant Minister for Competition, Charities and Treasury Media Release | 26th July 2022

The Government is delivering its election commitment to make unfair contract terms illegal, protecting small businesses and the hardworking Australians they employ.

Small businesses and consumers often lack the resources and bargaining power to effectively review and negotiate terms in standard form contracts.

Existing laws haven’t stopped the use of unfair terms, which remain prevalent in standard form contracts.

The Government will introduce legislation in the upcoming sitting period to strengthen unfair contract terms protections for small businesses and consumers.

The amendments will introduce civil penalty provisions outlawing the use of, and reliance on, unfair terms in standard form contracts. This will enable a regulator to seek a civil penalty from a court.

Additionally, a larger number of small business contracts will be afforded protection.

This will occur by increasing the small business eligibility threshold for the protections from less than 20 employees to less than 100 employees, and introducing an annual turnover threshold of less than $10 million as an alternative threshold for determining eligibility.

These reforms will help to improve consumer and small business confidence, allowing the small business sector to grow with confidence.

Minister for Small Business, Julie Collins, said the Albanese Government is serious about delivering on our better deal for small business.“These reforms are a critical part of this agenda,” she said.

“These changes will improve the long-term resilience of Australia’s small businesses and help them bounce back following significant challenges in recent years.”

Assistant Minister for Competition, Charities and Treasury, Andrew Leigh said Labor will give small business the protection that “the Liberals couldn’t be bothered getting around to”.

“Too many hard-working Australians are struggling with late payments, staff shortages and complex regulation, all while worrying about being pushed around by big clients,” he said.

“We will deliver on our promises, and safeguard small business and contractors from exploitation.”

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1

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TIME IS MONEY - OR IS IT?

Everyone wants their job done yesterday. But seriously, time is a very important element of any contract. When will you start work and when will you finish?

Sometimes contracts (assuming you have one and you should!) don’t have start and finish dates. This doesn’t mean you can start and finish when you want.

The law will imply terms into contracts even if they are not written down.

For example, without a finish date in a contract, the law requires that the work be done in a reasonable time. What is reasonable will depend on the circumstances.

Clearly, it is not reasonable to take a month to install a tap washer. In some circumstances that might be reasonable.

For example, if it is a special type of washer that cannot be sourced locally and must be imported, then it might be reasonable to take a month.

Having no time provision in your contract creates uncertainty.

For certainty, you should consider putting a start date and a finish date in your contract.

Then everyone knows what to expect. Sometimes, you might need an extension of time and your contract should include a provision or two about that too.

Some elaborate commercial contracts have provisions that require notice of delay to be given within a certain (often very short) period and if you don’t comply you lose any right to an extension.

Many commercial contracts will have a provision for liquidated damages (LDs).

That means, if you are late finishing your work, your customer can hold back a fixed amount for each day you are late finishing.

If a contract does not have LDs you could still be liable for damages for delay but the amount of those damages will depend on the actual loss your customer suffers because of the delay.

That would have to be proved. Examples of damages caused by delay might include interest on borrowings, drop in value of the project (if it is to be sold), loss of income from the project and so on.

Good written contracts should allocate the risk of delay in a sensible way and it is vital that your contract addresses these issues and allocates risk appropriately.

If you don’t have a written contract, you are leaving a lot to chance and that is never a good thing.

If you need advice about contracts or any aspect of your business, call us. It won’t cost you anything for the first call.

Michael Hutton Partner Lynch Meyer Lawyers Ph: 8236 7612 Email: mhutton@lynchmeyer.com.au

You need to be really careful about these ‘time bars’. Make sure you obey them. Even if your contract doesn’t have a start and finish date or any extension of time provisions, it is good practice to tell your customer as soon as you become aware of the delay.

Leaving it until the last minute to notify of a delay will often lead to a dispute. At the very least it will lead to a disappointed customer and that is not good.

If you are running late and you don’t have a right to an extension of time, you might be liable to your customer for damages.

11

connecting with customers

fees charged might include a monthly membership fee, directory fee, commission for each job or a flat fee per referral.

Some consumers are loyal to particular tradespeople due to excellent service provided in the past. Other consumers will choose a tradie based on other factors such as price, availability to attend to a job quickly, or the convenience of getting quotes online. How you promote your business and offer quotes could make a difference to your customer base.

The online marketplace

Consumers are increasingly using websites and apps to engage with businesses. This includes searching for a licensed tradie, checking independent reviews and requesting and accepting quotes. There are several platforms that help to connect tradespeople with consumers who are looking for trades services. If you’re considering signing up to an online marketplace, do some research first to find out how each process works and the costs involved for your business. The

In some cases, quotes can be provided and accepted through the platform’s website or app. Some platforms also help to manage payments. Customers pay upfront via the platform, and when both the customer and tradie report that the job is complete the payment is released to the tradie. Other platforms provide services that are more limited to marketing and promotions.

After considering the costs involved and the services provided by the platform, you can determine whether this will be suitable for your business.

Advertising and promotion

The Australian Consumer Law applies to all promotions of your business including via your website, social media, other online platforms, radio, TV, local newspapers and your trade vehicle.

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The information you provide must be true and not misleading in any way about things such as: • Your experience in performing certain work • Customer reviews • Awards you’ve won • Special offers for customers • Being a member of an organisation.

The Plumbers, Gas Fitters and Electricians Act 1995 also requires that you include your licence number in any advertising. Consumer and Business Services (CBS) regularly monitors advertising and promotional activities by tradespeople, and where breaches are detected the business could face compliance action such as a warning letter, expiation or prosecution.

Providing quotes

It’s usually best to provide written quotes, so it’s clear what’s included and the likely extra costs. When providing quotes online, make sure you keep a copy for your records. This could be an email record, or for quotes provided via an online marketplace you could take a screenshot or print a copy.

Once a customer accepts your quote, you have a contract with them. Be aware that a 10-day cooling off period may apply in some circumstances.

For example, if a customer asks you to quote for a garden irrigation system, they are not inviting you to sell them the system or related plumbing services. If you negotiate a sale at the time of providing the quote, this would be an unsolicited consumer agreement. You shouldn’t start any work or take any payment for 10 days.

Once the job is complete, and if the customer is happy, they may post a favourable review online and provide positive feedback to their friends and family.

Further information

For more information about consumer laws and advertising, see the guide ‘Avoiding unfair business practices’ which is available on the CBS website at cbs.sa.gov.au.

For more information about your responsibilities as a licensed plumber, contact CBS via occupational@sa.gov.au or phone 131 882.

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ACCESSIBLE AND EQUITABLE CUSTOMER SERVICE FOR ALL SOUTH AUSTRALIANS

In May, SA Water presented its Wider World program at the 2022 Plumbing Roadshow.

Through the Wider World program, SA Water is working to provide products and services that are accessible to all South Australians.

Including people who are living with a disability, customers experiencing vulnerability, culturally and linguistically diverse communities, and ageing customers.

A one-size-fits-all approach doesn’t work for the utility because it excludes people who cannot access standard services and channels.

SAPIPERELINING

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While striving to achieve equitable and accessible products and services, SA Water’s workforce is providing more support to some customers so they can receive the same outcomes and experiences as others.

Advisory groups and customer research provided four key areas SA Water and their partners can improve on, including:

1. “Give us choice” – there is no one-size-fits-all for customers with a disability as the barriers they face are diverse. All customers need and deserve choice in how they interact with service providers. As SA Water continues to implement efficient self-serve channels, they will ensure customers who need more support are not excluded.

2. “Help make our complex lives easier” – people living with disability navigate multiple organisations, often fighting for their rights or on behalf of their loved ones.

High bills, leaks, water outages and even unexpected visits from a meter reader can become extremely stressful events. There is high interest for receiving priority services.

• investigating a priority services program for customers to access extra support services such as early warnings and regular updates during a water supply interruption.

As licensed plumbers you can contribute to providing a higher level of support by undertaking disability inclusion training, getting approved or accredited to support customers living with disability or other specific needs, and include that expertise in advanced search filters on your website.

Together with SA Water you can make sure customers with specific needs feel comfortable and safe having you in their homes.

To express your interest in attending SA Water’s Diversity and Inclusion training email accessibility@sawater.com.au.

For more information read SA Water’s Disability Access and Inclusion plan at www.sawater.com.au

3. “Be human” – for many of SA Water’s Wider World customers, organisations can appear to be a faceless entity. Human interaction, a single point of contact and simple touchpoints are incredibly important to them.

When these customers approach SA Water for human contact (on the phone or in person) it is because they need extra help.

4. “Keep us involved” – customers are grateful to be included, and impressed with SA Water’s work to date, and encourage the utility to take concrete actions.

As a result, SA Water is now implementing a variety of short- and long-term actions that impact both workforce and customers including: • making communication, digital channels, worksites, and other public spaces more accessible • training for customer-facing teams to build empathy and understanding so they can adjust their interactions

Above: Brad Ruge, Ikshula Chopra, Christine Murphy and Nina Rampal from SA Water presenting the Wider World program at the 2022 Plumbing Roadshow.

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landmark investment for cbus: australia’s first offshore wind project

Cbus Super has taken a 10% interest in Star of the South, Australia’s first offshore wind project. Star of the South is owned by Copenhagen Infrastructure IV (CI IV), a fund managed

by Copenhagen Infrastructure Partners (CIP) who specialises in energy infrastructure investments, being one of the largest developers of offshore wind projects globally. This offshore wind project is to be located off the south coast of Gippsland in Victoria.

The new partnership demonstrates confidence in Victoria’s offshore wind sector, with Star of the South forging the way for a new local industry to deliver a clean energy boost, create thousands of jobs and reduce carbon emissions.

This is a leading investment in the next great frontier of renewable energy in Australia. Star of the South alone has the potential to power around 1.2 million homes and supply up to 20% of Victoria’s electricity needs while creating jobs and investment in the Gippsland region.

“Star of the South is a landmark investment for Australian superannuation into the local offshore wind sector. Cbus is excited to be partnering with CIP, one of the world’s largest and most successful developers of offshore wind, while helping to pioneer the offshore wind industry in Australia.”

To learn more about this new exciting new project visit: www.starofthesouth.com.au For more information about Cbus visit cbussuper.com.au or call 1300 361 784 This information is about Cbus and doesn’t take into account your specific needs. You should look at your own financial position, objectives and requirements before making any financial decisions. Read the relevant Cbus Product Disclosure Statement to decide if Cbus is right for you. Call 1300 361 784 or visit cbussuper.com.au for a copy. Also read the relevant Target Market Determination at cbussuper.com.au/tmd Issued by Cbus’ Trustee: United Super Pty Ltd ABN 46 006 261 623 AFSL 233792 Cbus ABN 75 493 363 262.

Cbus Chief Investment Officer Kristian Fok

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HEALTH & LIFESTYLE

MEN’S

HEALTH

FACTS

Men are more likely to die from heart disease at earlier ages.

Men are at a significantly higher risk of dying from liver disease.

80% of spinal cord injuries occur in young men.

70% of developmental and learning disabilities affect boys.

Men have an increased risk of dying from diabetes.

International Men’s Health Week 2022 was celebrated on 13-19 June around the world. It is an opportunity to highlight the importance of men’s health, and to promote and support the health and wellbeing of men and boys in our communities. Men’s Health Week focuses on not just physical health, but also men’s mental health and emotional wellbeing.

4.4 11 Men live 4.4 years less than women.

The last 11 years will be in poor health.

Men make up 56% of the workforce, yet 94% of all workforce fatalities are men.

Those who consume no more than 4 to 10 drinks a week have a lower risk of developing type 2 diabetes. Drinking more than 10 drinks a week almost doubles your risk of type 2 diabetes.

Men who climb 50 stairs or walk 5 city blocks a day may lower their risk of heart attack by 25%.

Inactive men are 60% more likely to suffer from depression than those who are active.

Men who sleep 7-8 hours a night have about 60% less risk of a fatal heart attack than those who sleep 5 hours or less.

Z

ZZ

Getting your 5-7 servings of fruit and veggies is as simple as a glass of orange juice, one potato, one big carrot, ½ an avocado and a pear.

The top 3 reasons for reduced lifespan in men: • Cardiovascular disease • Suicide • Motor vehicle accidents.

ONLY 30% OF A MAN’S OVERALL HEALTH IS DETERMINED BY HIS GENETICS. Article source: https://www.westernsydney.edu.au/mens-health-week

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management anchor points by ray hodge

A key responsibility of the leaders I coach is oversight of performance indicators - and it’s so easy during busy times to get distracted by the unrelenting tides of operational activity.

Weeks pass quickly until the moment of realisation arrives or something goes wrong.

To neglect the review of how projects are progressing or how the team is managing their load or if the sales pipeline is full can be detrimental to ongoing performance.

To help prevent running with the tides, try using anchor points.

Make a list of the critical management areas you are responsible for and then drop these as anchor points into your calendar.

For example, each Tuesday morning, you might set aside half an hour to review your team’s productivity levels.

Every Wednesday, you might allocate check in with each of your managers they are travelling. Once a month, you with your CFO to review the month’s

an hour to to see how might meet performance.

Rest provides the context for clear thinking … and cohesive actions (Hodge, 2021).

Most of us are aware working from rest is promoted by adequate sleep, diet, and exercise.

However, the discipline to achieve this is a challenge for many. A helpful method I found was backing off.

When I start to feel blown off-course and/or overwhelmed, I deliberately back off and slow my pace. I accept a lower rate of output and celebrate not stopping.

Previously my auto-response was to increase the pace when overwhelmed, until exhaustion took over and stopping became inevitable.

This ultimately didn’t help the quality and quantity of my output. Changing my approach steadied me and improved my effectiveness.

Former Formula One racing driver, Jackie Stewart also found this to be true.

These calendar entries will serve as reminders to anchor you in the critical areas you are responsible for and ensure that, even in busy times, you are still fulfilling your management role.

He recounted a story where he and a colleague were leading the field in a race, when they were directed from the pits to ease-off the pace.

Even with these calendar anchors, many find their days become a blur of interruptions and requests, with to-do lists always seeming to be yet-to-be-done.

He says, “the more we ‘eased off’, the faster our laps became.”

He went on to say that “sometimes the best way to raise our level of performance is to back off rather than to push even harder” (Stewart, 2009).

Building on the above critical anchor points, it’s essential to take control of your time by establishing a routinised way of working.

For example, the mornings might be given to your primary office related responsibilities and the afternoons to meetings and dealing with the email and phone requests from the morning.

This routine provides stability and further ensures that we are fulfilling the most critical aspects of our role.

Adequate rest provides an anchor against the prevailing headwinds of busyness, ensuring focus and energy are directed to key areas of responsibility, where they will have maximum impact.

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Another way to work from rest is to regularly “pause” – even if only for 2 or 3 minutes, to review and plan/re-plan.

Review items completed (which is a powerful encourager and mood-booster), then plan the next priority actions.

This helps to pace activity and build a sense of calm and space into each day. It’s also a great way to maintain energy levels.

Introducing standardised agendas to routine meetings can be a powerful anchor point too, ensuring precious time isn’t wasted in unfocussed communication.

management anchor points by ray hodge

Standardised agendas can include items such as mindfulmoments to open and bring everyone’s focus into the room (or zoom); regular check-ins with project progress and routine KPI review; well-being checks, review of learnings from recently completed work and other items as needed.

Being in a management role is demanding and leaders are called upon to manage huge loads with accompanying stress.

Building anchor points provides a sense of order and the assurance that critical management tasks will be completed because they’ve been included in our schedules already; as has time for rest, self and other-care, review, planning, and learning.

Anchor points can help ease even the most chaotic of times, so we stand a greater chance of meeting our performance requirements.

Ray Hodge

NOTES Stewart, J. 2009. Winning Is Not Enough. London: Headline Publishing Group.

Hodge, R. 2021 How Efficiency Changes the Game. Developing Lean Operations For Competitive Advantage. New York, NY: Business Expert Press.

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Service. Project. Maintenance.

EVERY field service workflow covered. simPRO is the only end-to-end field service management solution for full visibility into your service, project, and maintenance workflows.

As a Master Plumbers Member, you will receive 20% off the initial implementation costs when signing up as a new simPRO customer.

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Don’t forget to tag @mpaofsa in your Instagram posts so we can re-share!

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Send your plumbing apprentice to PEER’s trade school!

Why choose PEER? › Enrol your apprentice anytime

> ›> Industry relevant training with engaged trainers ›> We keep you regularly informed about call up schedules ›> Ongoing support to help your apprentice succeed › Award-winning Trade Training Centre

>

Haven’t seen our facilities?

Contact PEER to organise a time to check out our awesome facilities!

ENROL YOUR APPRENTICE WITH PEER TODAY Call 8348 1200 or email customerservice@peer.com.au

why every business needs HOT PRODUCTS a website in 2021

Key features and benefits of the microReel APX; • Enhanced camera functionality – APX camera reels offer TruSense technology with an HDR image sensor for superior in-pipe viewing and on-camera TiltSense inclinometer • Auto-image Flip – Ensures the bottom of the pipe remains on the bottom of your monitor • Visibility – Camera heads feature long-lasting highefficiency LEDs that deliver better in pipe visibility and higher color accuracy • Durability – Hardened stainless steel camera head spring assembly is durable and reliable for a long service life

RIDGID® RP350 and RP351 Standard Press Tools

Ridge Tool Australia has added to the trusted press tools lineup with the RP350 & RP351 Press Tools as part of RIDGID’s commitment to continual development of technological precision products.

The new press tools are ideal for making connections on residential and commercial plumbing jobs and are built for the most demanding jobsites.

The new RIDGID RP350 and RP351 feature a brushless motor capable of over 100,000 press cycles and requires no scheduled maintenance. Gain access hard-to-reach locations with an endless 360° swivel head.

Bluetooth connectivity allows connection to a phone using the RIDGID Link app to manage important information like cycle count, battery life and other tool diagnostics. Zero timeouts.

RIDGID® SeeSnake® microReel™ APX™ with TruSense® Technology

• Portable – Lightweight and compact carrying case design is one-half the size of popular inspection systems, easily stowed in a truck and carried onto the jobsite • Versatility – Kickstand offers improved stability and usage with CSX Via • Traceability – Integrated 512 Hz sonde allows for easy line tracing and locating • Easy navigation​- Mid-flex push cable ideal for small diameter (1 ½” to 5”) and tight-turn radius inspections up to 100’ (30m) • Connect to a smart device – use an optional CSx Via wifi control device to connect the APX to a phone or tablet and see the in-pipe image on the smart device. CSx Via & smart device not included with the APX. For more information contact Ridge Tool Australia Ph: 1800 743 443 or e: ridgid.australia@emerson.com or www.ridgid.com.au

RIDGID Australia has recently launched the microReel™ APX™ with TruSense as part of RIDGID’s commitment to continual development of technological precision products.

Designed with a lightweight, compact profile for easy portability, the APX camera functionality provides bright LED lights and auto-flip imagery, ensuring clear, upright images

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Master Plumbers SA MEMBER BENEFITS Keystone Printing 10% discount for all marketing services & first consultation is free

10% discount on all printing Located at 465 Morphett St, Adelaide SA Call Peter on 8231 9999

Discounts on First Aid Training & Products

Members receive free preliminary legal advice by phone at no charge

Ph: 1300 785 646 and quote your membership number

Please call Michael Hutton on 08 8236 7612 www.lynchmeyer.com.au

$1,000 towards sign writing on any new Ford Ranger or Transit Van

WFI Insurance can provide MPA Members with competitive rates on insurance

Ph: 8368 5203

Located at 1 Main North Road, Medindie SA or ph 8269 9999

Call Mark on 0427 491 240 or visit www.wfi.com.au

10% discount on all services, including website design

Exclusive discounts to members

Special rates for MPA Members on WHS & HR Services

Ph: 08 8387 5559 www.axisdigital.com.au

Ph: Teaghan 8443 3868

Ph 0423 161 907 www.precision-hr.com.au

One hour complimentary business advisory session with a 10% discount on all consultancy

National fleet discounts on the complete range of vehicles

10% discount on all tax advice & accounting services

Call Celeste on 0466 519 982

National fleet discounts on the complete range of vehicles Ph: 1800 228 844 or www.hyundaifleet.com.au

15% discount off all Loadex Hire Plant & Equipment

Solitaire Automotive Group

National fleet discounts on the complete range of vehicles

Located at 21 Opala St, Regency Park SA Or visit www.loadex.com.au

Ph: 1800 444 847 or visit your local Toyota car dealership

CMI Toyota 3 year roadside assistance, plus $500 of genuine Toyota accessories along with fleet discounts

20% discount on initial implementation costs of simPRO. Ph Ash Parrott on 0457 799 055

Ph: 1300 001 132 www.kpibusiness.com.au

$150 Discount on signage (valued at $1500 or higher) $250 Discount on signage (valued at $3000 or higher) 5% Discount on signage (valued at $1000 or lower)

Call & speak to Barry or Michael – 8281 8944

Ph: 0403 341 105 Email: ray@rayhodge.com.au

National Fleet discounts available on all vehicles Ph: 1300 131 211

6% discount for Master Plumbers South Australia members This offer is exclusive to new Podium subscriptions. Ph 0488 851 748 or visit www.podium.com

Membership of Master Plumbers South Australia gives you immediate access to a vast array of products and services to meet your plumbing business and lifestyle needs. Make sure your taking advantage of what’s available.

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Master Plumbers SA Public Holiday & EVENT CALENDAR 2022 JANUARY Saturday 1

JUNE New Year’s Day

Wednesday 26 Australia Day

FEBRUARY Thursday 24

Crucial Women in Construction High Tea

MARCH Friday 11

World Plumbing Day

Monday 14

Adelaide Cup Day

Tuesday 22

World Water Day

Tuesday 7 Monday 13 13th - 19th Wednesday 15 Tuesday 21

Plumbing Roadshow (Berri) Queen’s Birthday Men’s Health Week Plumbing Roadshow (Ceduna) Plumbing Roadshow (Mt Gambier)

JULY 3rd - 10th

NAIDOC Week

Wednesday 6

Plumbing Roadshow (Wallaroo)

AUGUST Monday 1

Picnic Day (NT)

1st – 31st

Tradie’s National Health Month

SEPTEMBER APRIL Sunday 3

Daylight Savings Concludes

Tuesday 5

Plumbing Roadshow (Port Lincoln)

Wednesday 6

Plumbing Roadshow (Port Augusta)

Thursday 7

Plumbing Roadshow (Port Pirie)

Sunday 4

Father’s Day

Thursday 8

R U OK Day

OCTOBER 1st – 31st

Safe Work Month

Sunday 2

Daylight Savings Begins

Wednesday 13 Plumbing Roadshow (Clare)

Monday 3

Labour Day

Friday 15

Good Friday

Friday 14

President’s Lunch

Saturday 16

Easter Saturday

Monday 18

Easter Monday

NOVEMBER

Monday 25

ANZAC Day

1st – 30th

Asbestos Awareness Month

Friday 11

Remembrance Day

Saturday 19

World Toilet Day

MAY Monday 2

May Day (NT)

DECEMBER

Sunday 8

Mother’s Day

Monday 26 Christmas Day Holiday Tuesday 27 Proclamation Day Holiday Saturday 31 New Year’s Eve

Wednesday 11 Plumbing Roadshow (Nairne) Thursday 19

Plumbing Roadshow (Tonsley)

Wednesday 25 Plumbing Roadshow (Elizabeth)

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OUR INDUSTRY SUPPORTERS Sponsorship of Master Plumbers makes It possible for us to add significant value to the service we provide to our members. We wish to express our sincere appreciation to our Branch Sponsors for their generous support.

Please support them by purchasing their goods or services.

For further details on our industry partnership deals or products, contact Master Plumbers SA on 8292 4000 or admin@mpasa.com.au www.mpasa.com.au 28

SA & NT industry members Abey Australia

03 9747 7777

Podium 0488 851 748

Architectural Water Solutions Pty Ltd

08 8947 3677

Rain Harvesting Pty Ltd

Arthur J Gallagher

08 8172 8121

Reece Pty Ltd 08 8231 4444

Australian Gas Networks

0447 930 657

REHAU PTY LTD

1300 768 033

AusPress Systems Pty Ltd

08 8374 3426

Reliance Manufacturing Company

0408 834 572

BioCycle - Jowa Group Pty Ltd

08 8381 9100

Rheem Australia Pty Ltd

08 8343 0062

Caroma Industries

08 8405 0311

Rhino Industrial Pty Ltd

08 8947 3400

07 3248 9600

CBUS 1300 361 784

Ri-Industries 08 8444 8100

Chromagen Australia Pty Ltd

08 8346 8331

Ridge Tool (Aust) Pty Ltd

1800 743 443

Cooke Precast Concrete Pty Ltd

08 8209 3093

Rinnai Australia Pty Ltd

1300 555 545

Crystal Clear Purification Systems

08 8340 4344

Robert Bosch (Australia) Pty Ltd

0417 788 025

Davey Water Products

08 8346 0947

Rocla Pty Ltd

08 7285 1905

Dial Before You Dig SA/NT Inc

1100

Saniflo 1300 554 779

Eco Building Supplies

08 8277 2467

Scott’s Plumbing Supplies

08 8261 6666

Enware Australia Pty Ltd

08 8352 3577

SE Plumbing

08 7703 8000

Gramall Hot Water Systems

08 8251 2979

Shore Hire

08 7077 0833

Harsmith Building Products

0408 516 682

SimPRO 1300 139 467

Hitachi Construction Machinery (Australia) Pty Ltd 08 8360 5300

South Australian Plumbing Supplies

08 8682 4493

Hydraulic Consultant Association

Storm Plastics Pty Ltd

08 8374 3277

0408 825 618

Iplex Pipelines 08 8256 2031

Studor Australia 02 9637 1042

In-Sink-Erator 1300 136 205

TAFE SA (Elizabeth Campus)

08 8207 9700

KPI Business and Tax Advisory

1300 001 132

TAFE SA (Tonsley Campus)

08 8207 2854

Milwaukee Power Tools

0438 827 937

TAPS 08 8433 1200

Office of the Technical Regulator

08 8226 5500

The South Australian Water Corporation 1300 650 950

PEER

08 8348 1200

Tradelink 1800 PLUMBING

Perks 08 8273 9300

VTM Valves 02 6365 3121

Pete’s Treat Waste Water Solutions

08 8556 4111

Win Attachments

08 8349 7390

Pickard Trade Centre

08 8366 7760

Wireless Communications

08 8274 0000

Plastec Australia Pty Ltd

07 5413 4444

Zip Heaters Aust Pty Ltd

0406 384 940

Plumbing Plus 03 9600 1899 29

Install it with confidence, as it’s backed by Australia’s number 1.

You can confidently recommend the new Rheem AMBIHEAT® HDc-270 heat pump, backed by extensive R&D and our expert technical support helpline, plus: • • • •

Fitting locations make it an ideal replacement for an electric water heater Saves clients up to 68%1 on energy year round Suitable for all weather conditions from -5°C to 43°C Eligible for Rheem Rewards2 and STCs3

To learn more, or for technical support call 13 10 31 or visit rheem.com.au COMES ON STEADY, HOT AND STRONG.

INSTALL A AUSTRALIA’S NO. 1

Energy savings of up to 68% are based on Australian Government approved TRNSYS simulation modelling using a medium load in Zone 3 and apply when replacing an electric water heater of similar size with a Rheem 551270 Heat Pump water heater. Energy savings of up to and between 64% to 71% in Zone 1 to 5 on hot water energy consumption when replacing an electric water heater (min. 16 hours/day). Any savings will vary depending upon your location, type of water heater being replaced, hot water consumption and fuel tariff. The impact on an electricity account will depend on the tariff arrangement of the water heater being replaced and where you live. This Heat Pump water heater (climate dependent) is recommended for connection to either a 24 hour continuous tariff or an extended off-peak (min. 16 hours/day). If replacing an electric water heater greater than 250 litres, Heat Pump connection to a 24 hour continuous tariff is recommended. Before purchase consult your energy provider for more information on cost comparisons. 2 Eligibility, terms and conditions apply - please visit www.rheemrewards.com.au.

3 Small-scale Technology Certificates (STCs) are a financial benefit to encourage the installation of solar water heaters provided under a Federal Government legislated scheme.

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