Dorset Business Focus | Q1 April 2025

COMPLIMENTARY

ISSN 2752-6313 (Print) | ISSN 2752-6321 (Online)

DORSET CHAMBER OF COMMERCE AND INDUSTRY OFFICIAL BUSINESS MAGAZINE ISSUE 76, Q1 APRIL 2025

HARNESSING THE POWER OF AI AI, DATA PROTECTION AND THE LAW

TAILORED CYBER INSURANCE SUPPORTS TECH COMPANY EXPANSION

GROW YOUR ECOMMERCE BUSINESS WITH AI

DORSET BUSINESS FOCUS

CONTENTS 5

Welcome

7

President’s Column

8

Real-Time Benefits-InKind Reporting Looms

10

Grapevine Sign Armed Forces Covenant

12

The Dolphin Announces Nominated Charities for 2025-2026

20

Tailored Cyber Insurance Supports Global Expansion of Tech Company

22

Hall & Woodhouse Provides Largest-Ever Community Chest Fund

27

Associated Town Chambers

28

New Faces, New Places

31

A Guide to your Net Zero Journey – Creating a Carbon Footprint Report

34

PKF Francis Clark Reports 35% Surge in Deal Completions

40-41

Membership Rates

42-44

Business Directory

Dorset Chamber welcomes new members

45

Associate Members

38

46

Events Round-Up

47

Business Partners

AI and Data Protection

13 30

Hydrogen Funding Could Unlock £multi billion Market for UK’s South Coast

Julia’s House Reveals Locations of ‘The Great Tail Trail’

6 17 36

Prioritising Sleep for a Healthier Workplace

Exploring Opportunities in the UAE

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Upcoming Dorset Chamber Events more news online - www.dorsetchamber.co.uk/news

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EDITORIAL

Caroline Sharp

caroline.sharp @dorsetchamber.co.uk

Dom Arthurs

dom.arthurs @dorsetchamber.co.uk

About the magazine

Welcome

DESIGN, PRODUCTION AND SALES

Welcome to the April edition of Dorset Business Focus.

I’d like to start by introducing you to the updated Vision and Mission for Dorset Chamber. The Vision can be found in the “About” section on our website and clearly states our ambitions as the accredited Chamber of Commerce for the county of Dorset, incorporating the unitary authority of Dorset and Bournemouth, Christchurch and Poole.

Our message is simple. Our Vision is: “A vibrant and prosperous Dorset business community that enhances the quality of life for all.” Underpinning this is our Mission: “To drive the growth and prosperity of businesses as the county’s leading business support and representative organisation.” This is a clear and redefined statement of our purpose as the County Chamber for Dorset.

Some quick information for employers: Employers need to be aware of new April employment legislation from April 2025. The National Minimum Wage for 18 to 20-year-olds will increase from £8.60 to £10.00 an hour. The National Living Wage (payable to workers aged 21 and above) will increase from £11.44 to £12.21 an hour. There are additional increases in statutory rates, so our advice to all employers is to make sure you are fully up to speed and compliant with requirements.

There are also new requirements for businesses around recycling as part of the Government’s Simpler Recycling scheme, aimed at simplifying recycling for businesses. If you have over 10 full-time staff, businesses must now separate recyclable materials and food waste from your refuse. If you have fewer than 10 staff, you’ll need to implement this by April 2027. Visit your local council’s website for more information.

Finally, the Dorset LEP closed at the end of March, and the responsibility for economic development and growth now sits within each council. We’ve been working closely with both councils to ensure the business voice is clearly heard, and we are looking forward to working with both Dorset and BCP Councils. I am also delighted to say that Dorset Council has become a Dorset Chamber Platinum Business Partner, and this will help support our future work together.

Production Manager Ben Pulford

I hope you enjoy this month’s magazine.

Dorset Business Focus magazine is the most widely read business publication in the Dorset business community with a readership of over 10k+. Packed full of great articles, it features the latest news from our diverse membership.

Dorset Chamber members can upload content for consideration by the editorial team to feature in the magazine. Visit our website and submit your news articles for a chance to feature in the next issue of the magazine: www.dorsetchamber.co.uk/news/ submit-your-news/ You can also read the digital version of the magazine on our website.

Chamber House, Acorn Office Park Ling Road, Poole, Dorset BH12 4NZ T. 01202 714800 W. www.dorsetchamber.co.uk

ben@pulfordpublicity.co.uk

Ian

Lead Designer Louis Pulford louis@pulfordpublicity.co.uk

Media Sales Simon Thornton 01202 941 470

Be part of Dorset’s leading business support organisation Joining Dorset Chamber is a valuable and powerful investment for any business.

Engaging with us and using membership to its full potential brings demonstrable business benefits.

To find out more contact membership@dorsetchamber.co.uk | 01202 714818

01202 893430 www.pulfordpublicity.co.uk more news online - www.dorsetchamber.co.uk/news

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AI and Data Protection

Many companies are now using AI to record and summarise meetings or to create action points without transcribing the meeting entirely. Using such tools can certainly be beneficial for businesses as AI efficiently documents discussions, resulting in better recordkeeping, however, AI impacts data privacy.

There must be an appropriate lawful basis for data processing. Businesses must consider what legal basis can be relied on for the use of AI in meetings. It is necessary to consider whether express consent of participants is required, and if so, when? Alternatively, can a business rely on legitimate interests? Businesses will need to undertake thorough assessments to understand the risks and appropriate mitigation. All personal data needs to be processed fairly and in a transparent manner in relation to the data subject.

Where AI uses already AI-generated information as its source material, it can be difficult to assess who is the controller in respect of personal data. Generative AI can also be inaccurate; transcriptions may not capture context or tone in discussions, potentially resulting in misinterpretation.

Recording entire meetings creates a vast quantity of data which must be stored securely. This should be considered because data subjects can make a subject access request (DSAR) to access their personal data held by a business. Businesses will need to find the data subject’s personal data held and assess whether this should be disclosed. Once a controller receives a DSAR, data cannot usually be deleted except as part of routine business procedures, and it should be noted that intentional destruction

of DSAR material under section 173 of the Data Protection Act 2018 is a criminal offence. Businesses will need to consider how long they will retain the data for.

Transcripts created by AI tools may capture informal or impulsive comments, which attendees might not wish to be recorded. Using such technology may result in people being less willing to express their opinions during frank discussions and this may, in turn, frustrate business developments or the resolution of difficult issues where open conversation as to strategies, risks, or blame is required.

Additionally, businesses must consider whether transcriptions are likely to capture sensitive Special Category data, which requires extra protection, and whether the AI carries a risk of determining bias or discrimination. Businesses may also have to consider further obligations if they wish to use AI to process data concerning children.

It should also be considered whether creating a transcript may breach terms of an NDA a business has entered, by creating copies and circulating confidential information of other parties. The same may potentially create copyright issues.

It should be considered how personal data will be shared and whether this may result in international transfers, for example if the AI provider is based overseas.

Business will need to ensure they: •

• •

•

have carefully documented the decision to use AI, which should be based on an evidenced argument that AI is appropriate; ensure compliance with relevant data protection laws; analyse the risks which using AI transcription tools may bring, including data breaches or misuse, and how these can be mitigated; and ensure their policies, procedures, and privacy notice address the use of AI.

If you would like further advice, please get in touch with our Corporate & Commercial team by emailing online.enquiries@ la-law.com or calling 01202 786188.

Ruth Chornolutskyy Associate in the Corporate and Commercial team at Lester Aldridge.

It should be considered how personal data will be shared and whether this may result in international transfers, for example if the AI provider is based overseas.

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DORSET BUSINESS FOCUS / NEWS

Embedding Culture, Supporting Women, Supporting Diversity Hannah Powls, Head of EDI and Engagement This season AFC Bournemouth has adapted its EDI strategy in an effort to create more impact around its work within this area. The aim is to allow more time for the business to review and amend policy, create sustainable and meaningful partnerships and work with its supporter groups to better understand how we can improve the experience of AFC Bournemouth for women.

The season long themes are based on areas of underrepresentation, when we compare our diversity data to that of our local community. The overall goal is to create a more inclusive and diverse club that is representative of our local community.

This year’s season long EDI theme has been focused on celebrating women, and we have had a number of engagements from across our organisation which have helped up to highlight this message; Campaigns around women’s safety and violence against women and girls have allowed us to use the power of football to create change within our society.

Partnerships with key external stakeholders such BCP Council, Dorset Police and Bournemouth university have allowed us to expand the year long theme into our local community. The partnerships have created a platform for us to host sexism and misogyny workshops, VAWG training and create more more news online - www.dorsetchamber.co.uk/news

opportunities for girls to play football.

Internally, we have delivered a number of workshops and training sessions around VAWG, sexism and misogyny, taken a deeper look into our workforce and recruitment diversity data and reviewed HR and recruitment policies based on our findings.

AFC Bournemouth is committed to equality, diversity and inclusion in everything we do and will continue to work towards creating a more inclusive and diverse stadium, workforce and club. www.afcb.co.uk

President’s Column

by Tony Brown Digital Transformation: Dorset Businesses Embracing the Future In today’s fast-paced digital economy, businesses across Dorset are increasingly recognising the power of data and digital innovation to drive growth, efficiency, and resilience.

From cloud-based systems to AIdriven analytics, the digital revolution is no longer a future ambition — it’s a present-day necessity.

Local businesses are investing in smarter IT infrastructure to streamline operations, enhance customer experiences, and make data-driven decisions. Cybersecurity, too, has become a boardroom priority, as threats grow more sophisticated, and compliance requirements tighten.

Small and medium enterprises (SMEs), the backbone of the region’s economy, are leveraging digital tools to compete on a national and global stage. Whether it’s e-commerce platforms, CRM systems, or digital marketing, the right technology is helping Dorset companies remain agile in an evolving landscape.

But transformation isn’t just about tech — it’s about culture. Upskilling staff, embracing innovation, and fostering a digital mindset are key to unlocking long-term success.

As Dorset continues to grow as a hub for innovation and enterprise, the digital future offers a wealth of opportunities. The businesses that adapt and invest today will be the ones that thrive tomorrow.

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Real-Time Benefits-In-Kind Reporting Looms Employers in Dorset have less than 15 months to prepare for compulsory HMRC reporting on payroll expenses and benefits-in-kind.

“This is going to cause a serious administrative headache to employers – many are unprepared,” warned Joanna Gander, Associate Director at UK top 10 accountancy and advisory firm Azets.

Azets has Dorset offices in Poole and Blandford.

“Given the clear scope for reporting mistakes, it might be best for employers to introduce voluntary payrolling from the tax year 2025/26 to iron out any teething problems before go-live in the new tax year 2026/27. Pull out “We are talking about people’s taxable income here – it is not a matter which employers can duck out through ignorance or disinclination; the train is hurtling along the track.

“HMRC wants expenses and benefits-inkind on payroll declared in the digital moment,

as it were, from April 2026; collection of income tax will be in real time, usually every month, rather than once a year.”

Employers must report expenses and benefits-in-kind, such as company cars and private medical insurance, to HMRC every year in a P11D form.

The employer pays Class 1A National Insurance of 13.8%, rising to 15% in 2025/26 on the benefit value, and the employee has to declare that on their tax return so it is assigned to their tax code for them to pay tax on that element.

Trepidation from businesses about the impending changes was evident in a special Azets webinar on preparing for mandatory payrolling of benefits-inkind – nearly 570 employers attended, with 50-plus questions asked.

Azets’ webinar poll, with responses from the majority of attendees, showed that nearly half of were considering implementation on a voluntary basis from this April, with nearly 36% holding off until mandatory introduction and 14% already on payroll.

Asked if they feel prepared, nearly 69% of employers were “reasonably confident” but may need further help and support, with 20% confident they know what to do and just over 11% stating they needed assistance because they were “not at all prepared”.

Joanna added: “The key question for employers is whether their payroll software will be user friendly and capable of dealing with real-time reporting in relation to this wholesale change – they will need to know in advance about expenses and benefits-in-kind going through the books, whereas on the current

reporting system they can look back over 12 months to see what the costs were.”

There are two things you cannot payroll voluntarily at the moment, she said.

These are beneficial loans, including overdrawn directors’ loans accounts and living accommodation provided to employees – these remain reportable on a P11D form at the end of the tax year.

Announcements in the Autumn Budget confirmed that the mandatory payrolling of beneficial loans and living accommodation will be delayed beyond April 2026 but it will be possible to report these benefits on a voluntary basis from April 2026.

All other benefits will be subject to mandatory payrolling.

Example: If a benefit-in-kind with a monthly value of £120 is included in the payroll, this will result in a basic rate taxpayer employee paying tax on the benefit of £24 and the employer paying £18 in Class 1A NICs in real time (based on the increased rate of employer NICs of 15%). www.azets.co.uk

The key question for employers is whether their payroll software will be user friendly and capable of dealing with real-time reporting in relation to this wholesale change Joanna Gander, Associate Director, Azets

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Greendale Construction Attributes HighestTurnover in 34 Years to Investment in Staff and Training Chartered Builders, Greendale Construction Limited, has announced its highest turnover of £20.4 million in its 34 years of trading, attributing a pivotal part of this achievement to the firm’s continued investment in its staff and training. With a significant increase of 38%, 2023-24 saw the Poole founded company mark a monumental milestone following the previous year’s return to profitability.

Rob Hooker, Director, Greendale Construction, commented: “A combination of strategic changes, a risk-averse approach to business, and continuing to expand our operating area eastwards into Hampshire, Berkshire, Surrey and the M3 corridor, has contributed to Greendale’s growth and record

turnover. Crucially however, it is through the hard work and dedication of our very adaptable staff, who help us successfully deliver a diverse range of first-class projects.

“We have long recognised the importance of cultivating a skilled, knowledgeable and fulfilled workforce, believing that investing in training and professional development is the foundation of our growth and success.

Over the years, we have established strong apprenticeship and graduate schemes, offering opportunities for our employees to build their careers within the company.

Additionally, we support our staff with a range of safety and mental health training courses, ensuring employees are equipped with the

knowledge and skills they need to succeed in the ever-evolving construction industry.”

Greendale has also taken proactive steps to adapt to changing economic conditions.

Despite the challenges presented by fluctuating political and economic climates, the company has implemented strategies to navigate industry challenges and maintain consistent profitability.

Rob Hooker, continued: “We are excited about the future. With an impressive portfolio covering all sectors, we’re particularly proud of our work within the growing heritage sector. Greendale has helped restore and maintain buildings of historic importance for future generations to enjoy, including most recently, Poole Museum, Scaplans Court, Uppark House and Dorchester’s Corn Exchange. Our commercial sector is exceptionally strong with recent projects for Bournemouth Airport and Lasham Gliding Club. The Health, and Education sectors are buoyant, with Greendale working on numerous SCOLA recladding projects for Hampshire County Council, as well as large refurbishments for Bournemouth University.

With busy offices in both Winchester and Poole, we’re looking forward to another year of sustained growth and profitability on the projects we deliver.” www.greendaleconstruction.com

The Team at Greendale Construction

Grapevine Sign Armed Forces Covenant Poole based managed IT & communications provider Grapevine has demonstrated its continuing commitment to support socially responsible initiatives, by signing the Armed Forces Covenant at HQ Blandford Garrison.

The covenant was signed by Grapevine Managing Director, James Spinks and co-signed by Wing Commander Sean Williams, Defence School of Communications and Information Systems on behalf of The Ministry of Defence.

James Spinks shared the importance of partnering with Defence for Grapevine. “We are exceptionally proud to support and promote this initiative in appreciation for all serving, reserve, and former forces personnel. As a longstanding member of Dorset Chamber, it was inspiring to witness the organisation sign the armed forces covenant in October 2024. It was a logical next step for Grapevine to make the same commitment, particularly following our transition to Employee Ownership and the extra focus on our staff team this has brought”.

George Complin, Principal IT Consultant at Grapevine shared why this initiative has a strong personal connection. “As a Grapevine Co- owner and son of parents who have served, the covenant signing holds a special significance for me. Having grown up around Armed Forces personnel, I have always admired the invaluable skills, dedication and sacrifice of our service members, as well as the community and family they provide. This covenant not only signifies our unwavering commitment to supporting the armed forces community but also reflects Grapevine’s core values and our dedication to fostering an inclusive and nurturing environment for those who have served or are currently serving”. www.grapevine.uk.com 10

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James Spinks, Grapevine and Wing Commander Sean Williams, Ministry of Defence.

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Mercedes-Benz of Poole Drives into Sandpolo 2025 as Official Partner Mercedes-Benz of Poole has announced its official partnership with Sandpolo 2025! This exciting collaboration brings together two premium brands synonymous with luxury, performance, and unforgettable experiences.

As a key partner, Mercedes-Benz of Poole will play a prominent role in the thrilling Sandpolo Charity Race. A high-performance Mercedes-Benz will go head-to-head with a polo pony in this friendly yet exhilarating contest – a true Sandpolo spectacle!

This high-energy event is a fan favourite, with proceeds benefiting Lewis Manning Hospice, Sandpolo’s charity of the year.

At Mercedes-Benz of Poole, part of the Sandown Group, the team is passionate about delivering exceptional customer service and showcasing the luxury, performance, and innovation that define the Mercedes-Benz brand. They offer a wide range of new and approved used Mercedes-Benz models, expert servicing, and cutting-edge technology.

Keith Jackman, Head of Marketing at

Sandown Group, expressed their enthusiasm: “We’re always seeking partnerships with prestigious events that reflect our brand’s values. Sandpolo, an iconic blend of sport, entertainment, and sophistication, is the perfect fit. We can’t wait to engage with the Sandpolo community and showcase our

exceptional Mercedes-Benz vehicles.”

Sandpolo 2025 takes place on Sandbanks Beach on Friday, July 11th, and Saturday, July 12th. www.sandown-group.co.uk

The Dolphin Announces Nominated Charities for 2025-2026 For 2025 & 2026, The Dolphin has chosen to partner with two local charities that work for the good of young people: Mosaic – Supporting Bereaved Children and MYTime Young Carers.

MYTime Young Carers aims to level the playing field for young carers between the ages of 5 and 25. An estimated 1,000,000 young carers are living in the UK, many of whom receive little to no support from their schools or the local authorities.

Krista Cartlidge, CEO of MYTime Young Carers said, “We are absolutely thrilled to announce our two-year partnership with The Dolphin. It’s been fantastic to see plans already taking shape and to witness just how attentive and proactive they are in their support for young carers.

Their enthusiasm and creative fundraising ideas show a real commitment to making a difference, and we can’t wait to see the impact we can create together!”

Mosaic also works to support young people and their families, offering support to those who are going through bereavement in Dorset. The work Mosaic does is much-needed, as approximately 78% of 11-16 year olds will experience the death of a close relative or friend.

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John Grinnell, Centre Manager for The Dolphin said, “It’s a great privilege to be in a position to support local charities with our time and resources, including the provision of physical space inside The Dolphin.

“We have chosen to support MYTime Young Carers and Mosaic for 2025-2026 as we feel that all young people deserve an equal chance to succeed and thrive, no matter

their circumstances. We’re proud to invest in the lives of young people, as the future of our town depends on the next generation.

“We’re looking forward to a fruitful partnership with both charities, supporting their fundraising and awareness efforts however we can.” www.dolphinshoppingcentre.co.uk

L-R: John Grinnell, The Dolphin, Callie Johnson and Tim Sills, MYTime Young Carers, Carmen Davies, The Dolphin, Jenny Diffey, Mosaic

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DORSET BUSINESS FOCUS / NEWS

Strategic relocation for Gallagher’s Marine team

Prioritising Sleep for a Healthier Workplace

by Rachel Williams, Zest Lifestyle At Zest Lifestyle, we believe that a well-rested team is a vibrant and productive one. As employers, fostering an environment that promotes healthy sleep habits can lead to happier, more engaged employees. Here are some zestful tips to share with your team:​ 1. Champion Consistent Sleep Routines Encourage your team to maintain regular sleep and wake times, even on weekends. This consistency regulates the body’s internal clock, leading to better sleep quality and daytime alertness.​ 2. Educate on Screen Time Awareness The blue light from screens can interfere with sleep patterns. Promote digital well-being by suggesting screen breaks and sharing tips on reducing blue light exposure, especially before bedtime.​ 3. Promote Physical Activity Encourage movement throughout the day, be it through standing desks, walking meetings, or stretch breaks. Regular activity can enhance sleep quality and overall vitality.​ 4. Support Stress Management Introduce mindfulness sessions or workshops on stress reduction techniques. A calm mind is more conducive to restful sleep, and providing resources can empower employees to manage stress effectively.​ 5. Educate About Caffeine and Alcohol Intake While caffeine is a stimulant that can disrupt sleep if consumed late in the day, alcohol might help one fall asleep initially but can interfere with sleep quality later in the night.​ 6. Promote a Healthy Work-Life Balance Encourage employees to take regular breaks, use their vacation days, and avoid excessive overtime.

Insurance broker Gallagher has brought colleagues together by relocating its 20-strong Marine team into its local office in Poole.

Gallagher’s Marine team was previously based in Poole Quay for eight years and has continued to support clients across the local industry by delivering insurance and risk management services. The team will now join 22 Gallagher colleagues in its Cabot Lane office.

Gallagher has a long-established presence in Poole and supports many businesses in the area. As well as having strong relationships with the local marine community, its insurance specialists also support businesses in a range of sectors including manufacturing, construction, hospitality and real estate.

The office move will enable Gallagher’s teams to work together more effectively together and enhance the services they provide to clients. By bringing colleagues under one roof, clients will benefit from having greater access to Gallagher’s specialist knowledge and product offering. Following this strategic office move, Gallagher’s Marine clients will continue to be supported by the same team that knows and understands their business.

Dean Shaw, Marine Practice Lead, UK Retail said, “This move makes perfect sense for the business. We know that our marine clients benefit greatly from Gallagher’s other insurance products such as high-networth cover and commercial insurance, therefore bringing the different business sectors closer together is absolutely the right thing to do for our clients and our exceptional staff.” www.ajg.com more news online - www.dorsetchamber.co.uk/news

Let’s commit to making sleep health a priority, ensuring our teams are not only wellrested but also brimming with zest and enthusiasm.​ www.zestlifestyle.com

Rachel Williams, Zest Lifestyle

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Alan & Thomas Becomes Brown & Brown Alan & Thomas has announced its transition to the Brown & Brown brand as part of a nationwide unification of the company’s retail broking businesses in the UK. For 50 years, Alan & Thomas has been a trusted insurance presence in Dorset, Hampshire, Somerset and the surrounding areas, supporting customers with tailored insurance solutions. Alan & Thomas became part of the Brown & Brown team in 2018 and has since worked closely with the wider business, while maintaining its commitment to the excellent local service for which it is known.

The move will bring enhanced operational efficiencies across Brown & Brown’s broker base, as well as broader access to products and services and importantly without changing the people or personalised service that local customers have come to expect.

Carolyn Callan, CEO of Brown & Brown Europe’s Retail division, explained: “Bringing our many brands under one name allows us to better support our customers, teammates suppliers and insurer partners, while preserving the entrepreneurial spirit that makes our local offices so successful. The name above the door might have changed, but we will continue to deliver excellent service and innovative solutions, as well as ensuring our customers benefit from our strong relationships with insurers.”

The business has confirmed the rebrand will not change the local team, office location or high levels of service that customers expect and the existing local sponsorships and charity partnerships will not be affected.

Mark Hasell, Sales & Broking Director at Brown & Brown Poole office commented “These are exciting times for the business giving us even greater accessibility to markets whilst retaining our local presence allowing us to provide an even stronger customer outcome.”

Mark Hasell, Sales & Broking Director at Brown & Brown Poole

To find out more visit: www.bbrown.com/uk/

Marsham Court Hotel Triumphs with Double Gold The Marsham Court Hotel has been awarded two gold awards at the annual Dorset Tourism Awards. The hotel, well known for its exceptional service and facilities, took home accolades in two key categories: Accessible and Inclusive Tourism and Business Events Venue of the Year.

“We are over the moon to receive these two gold awards,” said Managing Director and Owner of the Marsham Court, Rosie Radwell. “Our team has worked tirelessly to create an inclusive, accessible space for all guests, and to offer a top-tier venue for business events. These awards are a testament to their hard work and dedication, and we are thrilled to share this recognition with our community.”

The Accessible and Inclusive Tourism award celebrates the hotel’s efforts to provide a welcoming and accommodating environment with access for all guests. The Business Events Venue award highlights the hotel’s versatile event spaces which are used extensively to host a variety of conferences, meetings, and corporate gatherings.

Located in the heart of Bournemouth, the Marsham Court Hotel offers an ideal setting for both leisure and business stays. www.marshamcourthotel.co.uk 14

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HRH Prince William Visits Bournemouth and Poole College HRH Prince William, The Prince of Wales, visited the Sunseeker Skills Academy at Bournemouth and Poole College to meet the individuals driving the success of a transformative back-to-work learning initiative. The programme gives people the training needed to gain skilled jobs, helping them and local businesses.

During his visit, Prince William met with participants of the initiative, including Dan, who successfully navigated significant personal challenges, including homelessness, to secure training at Bournemouth and Poole College and a permanent job with Sunseeker International Ltd., the Poole-based luxury boat builder.

His Royal Highness made the visit to support the work of Homewards, a groundbreaking, five-year initiative launched by the Royal Foundation of The Prince and Princess of Wales, dedicated to ending homelessness through locally-led solutions.

“We were really proud to have Prince William visit Bournemouth and Poole College,” said Principal and CEO, Phil Sayles, “he saw some of the amazing work that our staff do, and we were delighted that he took some time at the end of his visit to say hello to some our

students who were absolutely ecstatic.”

The Sunseeker Skills Academy at Bournemouth and Poole College plays a crucial role in providing a direct pathway into skilled employment within the local marine manufacturing sector. Through its semi-skilled boat-building apprenticeship programme, the Academy supplies Sunseeker with approximately 80 new employees each year. Participants in the programme receive hands-on training in five different essential trades essential to boat construction, equipping them with the diverse skill set required to work on a shipyard. This initiative not only offers a structured starting point for a longterm career in boatbuilding, but also strengthens the college’s commitment to supporting local manufacturers by developing a skilled workforce.

The first ‘Job Ready’ programme was developed as a result of collaboration between Bournemouth and Poole College, Sunseeker and the Department for Work and Pensions (DWP). Together, its structured training placement scheme is designed to support out-of-work individuals in gaining vital employability skills, coupled with support

in CV writing and employability skills. This gives programme graduates the opportunity to interview for a potential place on the semi-skilled boat-builder apprenticeship, delivered in partnership with Sunseeker.

The college has gone on to develop Job Ready programmes, in conjunction with the DWP, for other job roles such as barista, warehousing and ground work. www.thecollege.co.uk

Hydrogen Funding Could Unlock £multi billion Market for UK’s South Coast Latent Drive, developers of ground-breaking technologies to produce abundant and affordable green hydrogen at source, has won a £630,000 grant under Innovate UK’s Launchpad South West Marine and Maritime competition. This will fund a demonstration trial to fuel a harbour patrol vessel with green hydrogen, produced directly from seawater and renewable energy using Latent Drive’s SeaStack technology.

The HydroPort trial on England’s south coast is led by Latent Drive (Winfrith), supported by Dorset Council and hosted by Portland Port, in collaboration with Logan Energy, SALINE Business Services and the University of Exeter’s Centre for Future Clean Mobility. It will assess the market potential for SeaStack in decarbonising ports – especially as operators respond to government targets and public demand for evermore offshore renewables.

Frazer Ely, CEO and Founder of Latent Drive said: “We are grateful for this ongoing government support which will help to demonstrate how our SeaStack product can revolutionise green hydrogen production, location and economics – without expensive desalination or rare metals. I’m especially proud that HydroPort is home-grown here in the southwest; harnessing the very environment that made the coastline so famous, while opening up job opportunities for the whole region.”

This latest funding follows a range of previous governmentbacked grants totalling £1.1m and coincides with a corporate investment round of £2.25 million. www.latentdrive.co.uk more news online - www.dorsetchamber.co.uk/news

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Tailored Cyber Insurance Supports Global Expansion of Tech Company In this article, A-One Insurance Group demonstrates how its tailored insurance solutions are supporting the global expansion of a fast-growing international technology company.

Client Overview One of A-One Insurance Group’s clients is a fast-growing international technology company, who are specialists in website loyalty programs. The company has been expanding its operations at a significant pace.

As the company’s customer base grew—both in contract size and international reach— ensuring comprehensive and scalable insurance coverage became a top priority.

The Challenge During a recent Mid-Term Review call, A-One Insurance’s team identified the need to reassess its client’s indemnity limits and

overall scope of coverage. The company’s increasing global footprint and larger client contracts required a more robust insurance strategy to mitigate evolving cyber risks.

Additionally, understanding the specific types of cyber threats concerning the client was crucial in designing a solution that aligned with their business trajectory.

The Solution To address these needs, A-One Insurance Group collaborated with the Technology Development Manager at CFC Underwriting, leveraging its expertise in technology sector risks. This partnership enabled the team to tailor an insurance solution that not only met its clients current requirements but also provided the flexibility to support continued expansion. The revised coverage included higher indemnity limits and a broader scope,

Regular Mid-Term Reviews play a crucial role in ensuring insurance solutions remain aligned with a company’s evolving needs.

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ensuring protection against the complexities of a growing international business.

The Results & Impact The bespoke policy delivered peace of mind for the client, allowing them to focus on scaling their business with confidence. A-One Insurance Group’s proactive approach in driving a deeper understanding of its client’s customer base and contractual obligations ensured that their insurance coverage evolved in tandem with the client’s growth aspirations.

The Importance of Mid-Term Reviews Regular Mid-Term Reviews play a crucial role in ensuring insurance solutions remain aligned with a company’s evolving needs.

By proactively assessing coverage and identifying areas for improvement, businesses can mitigate emerging risks effectively.

This case highlights A-One Insurance Group’s commitment to understanding client-specific needs and delivering tailored insurance solutions. By fostering strong industry partnerships and maintaining a client-first approach, the company ensures businesses like this tech company can navigate risk with confidence as they scale. www.aoig.co.uk

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DORSET BUSINESS FOCUS / NEWS

Hall & Woodhouse Provides Largest-Ever Community Chest Fund

Darwin Named UK’s Top Rising Star in B2B Marketing for 2025

Family brewer, Hall & Woodhouse (H&W), has announced the 20 successful recipients of grants totalling over £30,000 at its annual Community Chest Awards. The ceremony took place at H&W’s Brewery in Dorset last week.

The recently awarded grants are part of a wider £60,000 fund that is donated by H&W to communities where it operates across the south. Every year the fund is split between helping worthy causes in the southeast and southwest. To date, the H&W Community Chest has awarded over £800,000 to more than 900 causes across the south of England.

Mark Woodhouse, Family Director of Hall & Woodhouse, said:“Our Community Chest Awards celebrate the amazing people doing fantastic things in our local areas and are a chance to thank and to give back to those who go above and beyond to help others. We are proud that the Community Chest is now in its 23rd year and have already committed to returning the awards for 2025, extending our support further with another grant fund.”

Routes to Roots, Helpful Hounds Assistance Dogs and Ups and Downs Southwest are among those charities benefitting from this year’s awards.

The B2B marketing agency Darwin been recognised as the UK’s number one rising star in the latest B2B Marketing UK Agencies Benchmarking Report 2025. The agency secured the top spot with an impressive 117% year-on-year growth, showcasing its rapid ascent in the competitive marketing landscape.

Darwin achieved a 117% increase in gross income during the most recent financial year, with a forecasted 79% growth for the current year. The agency’s headcount also grew by 66.67%, underscoring its expanding team of marketing professionals dedicated to delivering exceptional results for clients.

“We are thrilled to be recognised as the top rising star among UK B2B marketing agencies. We’ve worked incredibly hard to build relationships and produce work our clients love, and our growth is a testament to that, with 90% of our business coming through referrals and direct relationships,” said Matthew Hughes, Founder of Darwin.

Darwin’s unique approach as a plug-and-play marketing department for overworked, understaffed marketing teams allows them to build strong, long-lasting relationships with clients. While the agency primarily serves the SaaS, Proptech, and Built Environment sectors, it also boasts a diverse portfolio that spans other industries.

www.hall-woodhouse.co.uk

www.wearedarwin.co.uk

A New Business Podcast Speaking to Real People No wannabe influencers, no nonsense pseudo health advice, just real human stories across the UK.The FOUNDRY has launched a podcast featuring its members, partners and ambassadors who share their business stories, and the ups and downs and the ugly truth about work in the 21st Century.

Here’s the pitch: 25 minutes of your life, once a week to learn about an interesting person and business. They could be your future business partner, customer, lover or friend.

You can subscribe and listen on Spotify, Apple Podcasts or YouTube here: www.foundryuk.com/wtw www.foundryuk.com/poole 22

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Associated Town Chambers Bridport Business Chamber of Trade and Commerce www.bridportbusiness.org.uk Our mission is to ensure that Bridport provides the ideal environment for businesses to thrive and to supply the goods and services that the town and surrounding area needs to remain economically vibrant.

Bournemouth Town Chamber www.bournemouthchamber.org.uk For over 100 years Bournemouth Chamber of Trade & Commerce (BCTC) has served as the leading voice of business in our communities. Founded in 1916 by a select group of small business entrepreneurs, the Chamber has steadily grown to service Boscombe, Kinson, Moordown, Pokesdown, Southbourne, Wallisdown, and Winton.

Dorchester Chamber for Business www.dorchesterchamber.co.uk We play an active role helping to promote local business and enterprise, representing a wide range of businesses both large and small. Our priority is to help our members work together to boost trade. In addition, we are also working with community partners on our Retain & Retrain campaign to promote apprenticeships and similar initiatives to further enhance employability in Dorchester.

Shaftesbury Chamber of Commerce

www.shaftesburychamber.co.uk The Shaftesbury Chamber has around 100 members from its two business parks and independent High Street businesses. They hold monthly networking meetings and are very active in the development of the town’s economy. Unlike many other towns, Christmas lights and activities are entirely run and paid for by chamber members.

Sherborne Chamber of Trade and Commerce

www.sherbornechamber.co.uk The Sherborne Chamber of Commerce exists to promote its members’ businesses and the wider business community. It has a membership in excess of 150. The chamber is involved in just about every event that takes place in the town, supporting the Sherborne community, attracting media interest and creating a memorable experience for visitors to the town.

Swanage & District Chamber of Trade www.swanagechamberoftrade.co.uk We have many ways of helping to promote all businesses in Swanage, the most popular of these is the Swanage Map. This is provided to tourists free of charge through all local hotels and the tourist information centre. As a member, you will be taking an active part in helping develop business opportunities in Swanage.

SturBiz - Sturminster Newton Chamber of Commerce

www.facebook.com/SturBiz The Sturminster Newton Chamber of Commerce was set up in 2018 and named SturBiz for simplicity. Its mission is to promote and enhance Sturminster Newton and surrounding area’s economy and its businesses and support a thriving and effective business community.

Weymouth & Portland Chamber of Commerce

www.wpchamber.co.uk The chamber has been supporting businesses for over 100 years, encouraging and inspiring businesses of all sizes. We’ve helped many people to find their feet in the local business community, by providing an environment where they can connect with likeminded people.

In recent years we’ve represented the concerns of businesses to the local councils, contributing to a significant cut in the cost of car parking charges.

We played an important role in the establishment of the Weymouth BID, in whose operation we take a keen interest.

#GetBusinessDone

Tom Hayes MP Visits Tops Pokesdown for a Special National Storytelling Week Celebration Tops Pokesdown welcomed Tom Hayes MP for a special visit in celebration of National Storytelling Week, bringing excitement and inspiration to the nursery’s young learners.

Tops Pokesdown actively promotes literacy and early learning opportunities, ensuring that children have access to enriching experiences like National Storytelling Week.

Through storytelling, children enhance their listening skills, improve their vocabulary, and develop empathy, key skills that support their overall development.

Tom was also joined by Nursery Manager, Stephanie Ridealgh, and Founder and Chair of Tops, Cheryl Hadland, for an important discussion about the early years sector. www.topsdaynurseries.co.uk more news online - www.dorsetchamber.co.uk/news

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New Faces, New Places.

Celebrating new roles being filled within the Members of the Dorset Chamber

New IT Helpdesk Engineer Appointed at Glitch IT Glitch IT welcomed Rob Close as their new IT Helpdesk Engineer. Rob has twenty years of experience in the IT industry and brings a wealth of knowledge and expertise to the team. Rob will be responsible for providing top-notch technical support, trouble-shooting issues and ensuring seamless IT operations for their established and growing client base of local businesses.

Tom Alder, elected as Lester Aldridge’s new Managing Partner Lester Aldridge, a leading law firm, is pleased to announce the appointment of Tom Alder as the new Managing Partner. Tom, the current Head of LA’s Real Estate Development team, brings a wealth of knowledge and a strong vision for the firm’s future.

Tom has been with Lester Aldridge since 2005, when he joined as a trainee. He has established a reputation as a strong leader and has been instrumental in delivering significant growth within the Real Estate Development team, where LA has established itself as a market leader.

LA Marine Welcomes New Partner Nicky Nelson Lester Aldridge is delighted to welcome Nicky Nelson as a Partner in its specialist marine law team, LA Marine. Nicky brings over 35 years of experience in the marine, charity, and commercial sectors, most recently as a director and General Counsel of the Royal National Lifeboat Institution (RNLI), where she has worked for the last 22 years.

Nicky said, “I am delighted to join this vibrant top-tier team at such an exciting time as LA Marine celebrates 25 years of supporting the marine and shipping sector.” www.lesteraldridge.com

www.lesteraldridge.com

www.glitch.services

Steele Raymond Expands Team with Trio of New Hires Steele Raymond announced the addition of three new professionals – Emma Feltham, Carrie Butterworth, and Nicki Beswarick – to its Residential Development, Family, and Marketing teams.

Emma Feltham joins as a Senior Associate within the Residential Development Team.

Carrie Butterworth joins the Family Team as a Chartered Legal Executive and a Fellow of the Chartered Institute of Legal Executives. Nicki Beswarick assumes the role of Marketing Manager, leading strategic marketing initiatives. She will collaborate closely with Managing Partner, Jennifer Rogerson, team leaders, and the Board.

Poole-based TDSi Appoints Marc Perry as New UK Distribution Sales Integrated Access Control and Security manufacturer TDSi announced the appointment of Marc Perry to the role of UK Distribution Sales. In his new role, Marc will oversee the continued development of TDSi’s distribution networks, whilst working closely with partners to win new business and drive further market expansion.

Looking at his planned progression in the role, Marc stated, “My vision is to strengthen existing partnerships while exploring new growth opportunities. I aim to expand TDSi’s foothold by identifying untapped markets and leveraging data-driven strategies to enhance distribution, as well as fostering deeper collaboration with our partners ensuring they are well supported and aligned with our goals.”

Poole’s TDSi Appoints New Distribution Sales Manager for UK South Poole-based Integrated Access Control and Security manufacturer TDSi announced the appointment of Robert Bullen as its Distribution Sales Manager ‑ South. With a proven track record of successful business development roles in the UK security industry, Robert is bringing his expertise and experience to support TDSi’s Distribution Partners and customers across the southern region of the UK and beyond.

Robert’s role will see him travelling across different regions to meet customers and partners and to assist with project planning.

This hands-on approach will enable him to maintain close support links with TDSi’s partners and customers, ensuring the company has close contact with the unique needs of all parties.

www.steeleraymond.co.uk

www.tdsi.co.uk

www.tdsi.co.uk

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Julia’s House Reveals Locations of ‘The Great Tail Trail’ Julia’s House children’s hospice, organiser of The Great Tail Trail, has revealed the locations for its colourful mermaid tail sculptures across Bournemouth, Christchurch and Poole (BCP) this spring.

The trail, which is free to enjoy, will be making its debut from 5 April, featuring 45 larger than life artist-designed sculptures, many sponsored by local businesses, and 43 ‘Tiny Tails’ decorated by schools and local groups as part of a learning programme. From beachside locations at Sandbanks, Boscombe Pier, Canford Cliffs and Southbourne to town centre spots at Poole Quay, Bournemouth International Centre, the Vitality Stadium and Castlepoint, the giant mermaids bring a splash of colour and creativity across BCP. Once the trail ends, the sculptures will be sold at auction to raise vital funds for Julia’s House, so it can continue to provide its specialist care for local children with life-limiting and complex conditions and support their families.

Laura Maidment, Public Fundraising Manager for Julia’s House, said: “The trail is something that everyone in BCP can be really proud of – it highlights our beautiful area, showcases some amazing local and national artists, and brings together businesses, schools, community groups and the public. We’d love everyone to explore the trail, get some fresh air and exercise with family and friends and enjoy seeing some wonderful artwork across the three towns!”

The Great Tail Trail goes live across BCP from 5 April to 1 June.

Locations and routes can be viewed on the trail app and on a dedicated website. www.juliashouse.org

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A Guide to your Net Zero Journey – Creating a Carbon Footprint Report A carbon footprint is a measure of an organisation’s greenhouse gas emissions.

Whether it’s to comply with SECR legislation, win tenders, respond to consumer demand, or action a commitment to net zero, the first step is to gather the data that allows you to measure your carbon footprint and understand your carbon inventory.

There are many providers of carbon footprint reports (CFR’s) in the market.

As organisations start this process, they frequently find one carbon footprint provider or mechanism, looks much like any other.

Whilst it can be argued that any CFR is better than no CFR. Not all CFR’s are created equal.

Decisions made at the start of the carbon reporting process, determine

what data is collected, by whom and whether the resultant CFR will satisfy the criteria for external verification.

This avoids the risk of greenwashing and potential reputational damage.

Online ‘Check your carbon footprint’ calculators and proprietary solutions often rely on simple data that may not produce verifiable results. As a minimum, organisations should seek out a CFR provider who will deliver a report that complies with a formal internationally recognised certification standard, such as ISO 14064-1.

To safeguard your brand and ensure its not challenged during a tender process or by your stakeholders, the quality of your CFR should be robust demonstrating all of the following:

• • • • • • • •

Include clear definition of all emission boundaries Examine the full value chain of your organisation Comply with GHG Protocols or ISO 14064-1 Avoids spend based analysis Document any excluded emissions with reasoning Clear and verifiable calculation methods Creates an evidence file for all activity data Ideally includes a 3rd party verifiers opinion statement

A verified CFR can provide environmental credibility; positive brand reputation; compliance with regulatory requirements; reduced operational costs; risk management and market differentiation.

This series of short Articles are designed to help inform your decision making process. Next issue we will explore the challenging area of Scope 3 emissions. If you have a question relating to Net Zero or Carbon or would like us to address a specific topic in a future article, please email me: mark.sherwood@auditel.co.uk www.auditel.co.uk

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Bus Operator to Help Event Organisers Promote Activities Morebus is inviting event organisers across the region to share their forthcoming special occasions on its website.

The bus operator is keen to hear from clubs, charities and other organisations who are planning public activities like sports days, walks, music festivals and celebrations, so it can help generate interest and encourage people to leave their cars at home and travel sustainably instead.

“We offer a comprehensive network of services across the region – and many organised events are easily accessible on our buses,” said Morebus head of communications, Nikki Honer. “We are committed to helping reduce congestion on the area’s roads, and we’d like to demonstrate how easy it is to ditch the car and travel with us instead.

Public events often attract large numbers, and just one double decker bus has the potential to transport up to 75 people at a time.

“We’d like to hear from event organisers about local activities they have planned – so we can help drum up interest, whilst demonstrating just how easy it is to take the bus.” www.morebus.co.uk

‘Hidden Dorset’ Website Launched to Highlight County’s Need Dorset Community Foundation has launched the latest version of its Hidden Dorset report as a website to highlight need and disadvantage in the county.

In the last year it has worked with BCP and Dorset councils, the NHS, the National Community Lottery and dozens of private donors to distribute £1.7 million to groups tackling poverty, homelessness, disability, mental health, loneliness and a variety of other issues affecting the county.

The site is broken down into five areas of need – Work, Education and Training; Loneliness and Isolation; Health, Wellbeing and Mental Health; Disadvantage and Poverty and Sustainability and Environment.

The statistics have been compiled in partnership with Bournemouth University and data researchers at BCP and Dorset councils behind the publication of their State of BCP and State of Dorset reports.

The foundation’s chairman, Tom Flood CBE, said: “We are extremely grateful to the university and to the researchers at both councils for their co-operation and guidance, as well as all of the groups who shared their stories. We could not have produced this without their input.”

“On the face of it Dorset is a beautiful, vibrant county but scratch the surface and underneath there are areas that are among the most deprived in the UK. While Hidden Dorset shines a light very brightly on that, it also showcases the wonderful work going on – much of it supported in some way by us – by some fantastic, dedicated and incredibly caring people.” www.dorsetcommunityfoundation.org

Poole Restaurant Launches New Menu The family-owned harbourside restaurant and bar, LaMia’s, has launched a tempting new menu bringing a vibrant Mediterranean twist to Dorset’s iconic waterfront.

Specialising in fresh, flavour-packed tapas and tempting handcrafted cocktails, the team at La Mia’s blends authentic Mediterranean tastes with a laid-back, welcoming atmosphere and something special for every occasion. www.la-mias.co.uk 32

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PKF Francis Clark Reports 35% Surge in Deal Completions PKF Francis Clark has reported a 35% year-on-year increase in deal completions for its growing corporate finance team.

The team advised on 113 projects during 2024, including company sales, acquisitions, debt and equity fundraising, management buyouts, employee ownership trusts and more than 60 due diligence assignments. These included 46 deals with a value above the £500,000 threshold for inclusion on Experian Market IQ’s database.

This comes against the backdrop of a 2% rise in deal volumes in the south and south west region, compared to an 11% increase nationally.

Andrew Killick, head of corporate finance at PKF Francis Clark, said: “Our team excelled themselves last year by achieving some superb results for our clients, often by finding relatively unknown synergistic purchasers from around the UK or internationally who were able to pay premium prices due to the unique value we demonstrated the opportunity could deliver for them.

“We also assisted significantly more private equity funds and institutions on the buyside, helping with pre-completion due diligence and suggesting solutions where issues arose, to avoid these matters becoming dealbreakers.”

PKF Francis Clark’s annual deals

review publication features a survey of professional advisers and funders on the outlook for deals in 2025.

Respondents were positive about expected levels of transactional activity in 2025, with 48% predicting an increase and only 16% a decrease. UK economic confidence was seen as the biggest factor affecting deal activity.

However, 51% of respondents think valuations will fall this year, while just 9% expect them to increase.

Andrew said: “Many entrepreneurs and business owners have yet to fully recognise the potentially huge impact of the changes the Budget delivered.

Significant effort will be required to maintain, let alone increase, the net aftertax value for them and their descendants.

“While the individual issues may be different, 2025 is likely to hold just as many significant developments and surprises as last year. The key is to plan, expect change, keep flexible and adaptable, and be where the money is going.”

PKF Francis Clark’s 2025 deals review, including detailed analysis of transaction types and volumes in the UK and the southern region last year, can be found at pkf-francisclark.co.uk/deals-review. www.pkf-francisclark.co.uk

Andrew Killick, PKF Francis Clark

Trethowans Team Takes on English Channel Relay Swim A team from Trethowans will be taking on an English Channel relay swim in August 2025 to raise funds for Aspire, a national charity supporting people with spinal cord injury.

The team of six includes Andrew Mercer, Emma Wilders-Pratt, Laura Trapnell, Jennifer Bowes, Amy Croxford and Taylor Anderson.

Andrew is no stranger to the Channel. This will mark his third relay swim, with his most notable achievement dating back to 1981 when he was part of the Dover Lifeguard team that broke the mixed relay world record, completing the crossing in an astonishing 7 hours and 17 minutes – a record that still stands today.

Andrew shares, “Having completed this challenge twice, I know the immense physical and mental effort it takes.

This time, it’s even more special to share the experience with my colleagues, who are undertaking this challenge for the first time. Supporting Aspire’s incredible work provides all the motivation we need to push through the cold waters and unpredictable conditions of the Channel.”

The team will be sharing updates on their training journey and fundraising efforts over the coming months. www.trethowans.com 34

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DORSET BUSINESS / NEW MEMBERS DORSET FOCUS BUSINESS FOCUS / NEWS

Dorset Chamber welcomes our New Members

Empowered Marketing UK Poole | www.empoweredmarketinguk.co.uk We are a marketing team who are passionate about helping businesses to get visible with clarity and confidence using brand strategy, marketing campaigns, PR and lots of creative thinking.

Together we make getting your business visible, clear and simple.

Fat Chimp Forces Wear & Gifts Dorset | www.fatchimp.co.uk Fat-Chimp provides a one stop shop for anything military related including British armed forces embroidered clothing, polos, tees, hoodies etc, cool forces t-shirt designs, made to order presentations, plaques, wall art and figurines, and military themed gifts and accessories for the Armed forces community, military fans, their friends and family.

Most items are either embroidered to order for you, printed on demand for you, or made/prepared to order for you in the UK, so expect items to take a bit longer.

FatChimp is owned and operated by British Army Veterans, and is a trading name of Hope & Glory Forces Wear & Gifts Ltd. We have been operating for around 8 years and are involved and passionately support various forces charities and initiatives through donations and charity events.

Southern Cleaning Services Ltd Poole | www.southerncleaningservices.online Based in Bournemouth and Poole, Southern Cleaning Services delivers tailored, top-quality services to businesses across Dorset.

Our experienced team ensures pristine environments, enhancing workplace productivity and client impressions. Trust us for reliable, efficient cleaning solutions that meet your unique needs.

Brasserie Blanc Bournemouth | Brasserie Blanc Inspired by Raymond’s childhood, Brasserie Blanc started out with one simple aim, to create seasonal, sustainable French food at affordable prices. Over 25 years later, it is fair to say we have remained true to this. We embrace the uniqueness of each brasserie, and this is reflected in their decor. We are distinctly French but with a playful twist.

The Great Tour Weybridge | www.thegreattour.org The Great Tour is described as one of the UK’s last great challenges - 65 day circumnavigation of Britain’s coastline by bicycle, raising money for charity. Starting on 5th July from Bournemouth University finishing 65 days later having completed the journey back in Bournemouth. Portions of the tour can be ridden to raise money for local charities. Linkymyride is designed to build a community of passionate cyclists and to establish a network of cyclist to join each other on rides. Bikebook is an online platform that connects bike mechanics across the country. For charities interested in places for the ride or for more information please contact hello@thegreattour.org For sponsors interested in supporting the ride please contact commercial@thegreattour.org

Dorset Security Services Ltd Bournemouth | dorsetsecurityservices.com Dorset Security Services Ltd – Your Trusted Security Partner.

At Dorset Security Services, we deliver comprehensive, highquality security solutions tailored to businesses across Dorset.

Our expertise covers overnight monitoring, manned guarding, mobile patrols, CCTV surveillance, and keyholding services, ensuring the safety and protection of your premises, assets, and personnel. We proudly serve restaurants, retail establishments, corporate offices, warehouses, and event venues, offering 24/7 security solutions designed to mitigate risks and provide peace of mind. Our SIA-licensed professionals are highly trained, reliable, and dedicated to upholding the highest standards of security and professionalism.

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Exploring Opportunities in the UAE In early 2025, Liz Willingham DL (ex-Dorset Chamber Past President, British Chambers of Commerce Non-Executive Director) Leila Willingham (Associate Director) from Liz Lean PR (LLPR) embarked on a trade mission to the United Arab Emirates (UAE) to explore new markets and potential to broaden the agency’s international reach.

Liz said: “As we head into our 27th year of Liz Lean PR, it’s important to me that we very much nurture our heartland but remain open-minded to new opportunities too.

We’re regularly looking at ways to spread risk and future-proof the business, and our trade mission in the UAE enabled us to scope new opportunities as well as embrace the opportunity to build valuable relationships.

These included the international Chambers of Commerce network, industry peers, new business connections, and friends. We also learned more about the economic and cultural landscape of the region and understanding the potential for revenue diversification.”

LLPR’s trade mission was made possible with support from the UK Department for Business and Trade (DBT), which provided market and territory research and insights. A UK Shared Prosperity Fund (UKSPF) grant helped to fund the mission and enabled the Dorset-based agency to confidently embark on this research project.

Leila said: “Arriving in Dubai, the strength of this country’s ambition was immediately apparent. The principles set out by Sheikh Mohammed bin Rashid Al Maktoum convey a sense of purpose, direction, and collaboration.

It hosts economic strength due to the many large organisations in its geography and we were impressed by the strength of the Chamber brand and concept across the whole UAE; for example, when registering

a business in Abu Dhabi, it is mandatory to join the Abu Dhabi Chamber. It became clear to us early on that while the UAE offers an abundance of optimism, understanding the cultural nuances and being honest as to what would work for us and our business would be key to making meaningful inroads.”

The UAE is a region where innovation, infrastructure, and business growth move at an astonishing pace, driven by a unified vision. A result of this progress is the enthusiastic optimism that runs through the business community. Talented and ambitious professionals are welcomed wholly and are encouraged to maximise the opportunity presented by this country.

With a potential reach to 4 billion people within a 4-hour flight radius, it has a lot to offer as a central business hub.

Liz added: “In the UAE, relationships and face-to-face interactions reign supreme, making physical presence important to establishing credibility and trust. Being there in person definitely helped to demonstrate our interest in the market and in the people we were so pleased to meet. We learnt from Dubai Chambers that the Dubai Government is keen for UK businesses to see the country as a lucrative market for expansion. There’s a desire for business leaders to want to grow their business in Dubai, without fearing they’ll need to move the entire operation abroad.”

The depth of support available to UK

With a potential reach to 4 billion people within a 4-hour flight radius, it has a lot to offer as a central business hub.

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L-R: Steve Taylor, Bla Bla Dubai, Katy Holmes, BCCD, Liz Willingham, LLPR, Neil Sheth, Saystory, Leila Willingham, LLPR

businesses looking to enter the UAE market is significant. The British Chambers of Commerce is well established in the UAE with strong teams leading its Dubai and Abu Dhabi outposts. Both organisations facilitate networking events and provide invaluable access to business leaders and local contacts. Similarly, Dubai Chambers is also investing time and resource into connecting with UK-based SMEs. The business ecosystem in the UAE is led largely by government-owned entities, followed by influential family-owned conglomerates.

These two forces shape much of the economy, meaning that understanding how to navigate these structures is crucial. There are also clear seasonal rhythms to business activity; at certain times of the year, such as during the hot summer, things naturally slow down.

Leila concluded: “The question now is how best to build on the momentum of this trip. The most immediate opportunity lies in strengthening the relationships we have established and continuing conversations with the connections we made. Our strong track record providing comms strategies for familyowned firms and our understanding of 100 plus year-old businesses is experience we learnt is valued in the Dubai market. We’re looking at ways to introduce our contacts in Dubai to the Chamber network, our community of family-owned firms, and more businesses like ours. We are also looking forward to using our knowledge of the territory to expand the global support we can offer to LLPR clients, enabling them to access new audiences in this region.”

According to LLPR, UAE offers a wealth of opportunity, but success will depend on taking the time to build trust, forge meaningful partnerships, and truly understand the cultural and business landscape. www.lizleanpr.co.uk

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Scan for more events

International Trade Training Diary

Date

DORSET BUSINESS FOCUS / NEWS

Event

Time

Venue

1

Methods of Payment

9.30am – 12.30pm

Online (Microsoft Teams)

2

Import Procedures

9.30am – 12.30pm

Online (Microsoft Teams)

3

Documentary Letters of credit

9.30am – 12.30pm

Online (Microsoft Teams)

15

Agents and Distributors

9.30am – 12.30pm

Online (Microsoft Teams)

16

Preference Rules of Origin

9.30am – 12.30pm

Online (Microsoft Teams)

17

Inward and Outward Processing

9.30am – 12.30pm

Online (Microsoft Teams)

17

Webinar: Selling Services Oversea

10:00 am - 11:00 pm

Online (Microsoft Teams)

29

Customs Procedures & Documentation

9.30am – 12.30pm

Online (Microsoft Teams)

30

Incoterms ®

9.30am – 12.30pm

Online (Microsoft Teams)

1

Export Documentation

9.30am – 12.30pm

Online (Microsoft Teams)

13

Understanding Commodity Codes

9.30am – 12.30pm

Online (Microsoft Teams)

14

Understanding Exporting

9.30am – 12.30pm

Online (Microsoft Teams)

15

Methods of Payment

9.30am – 12.30pm

Online (Microsoft Teams)

27

Import Procedures

9.30am – 12.30pm

Online (Microsoft Teams)

28

Documentary Letters of Credit

9.30am – 12.30pm

Online (Microsoft Teams)

29

Preference Rules of Origin

9.30am – 12.30pm

Online (Microsoft Teams)

30

Webinar: Export Licencing

10:00 am - 11:00 pm

Online (Microsoft Teams)

Apr

May

Donaldson BOFA Launches Extendable Arms Mobile Extraction System for Heavy-Duty Applications Donaldson BOFA has launched a new mobile fume extraction system with articulated arms capable of filtering emissions associated with heavy-duty laser processes, soldering and organic solvents.

The AD 1500 iQ Dual Arms offers a functional reach of over 6ft (2m), thereby ensuring precision and operational flexibility in removing potentially harmful airborne contaminants on larger scale projects. The system also includes an integrated spark arrestor to reduce the risk of thermal events by capturing hot embers before they can enter the extraction system.

Josh Evans, Applications Engineer at Donaldson BOFA, commented: “This new system, with its extended reach, is being marketed worldwide as a filtration solution for multiple processes. It is ideally suited to extracting emissions in multiple laser more news online - www.dorsetchamber.co.uk/news

operations, including welding, engraving, cleaning and marking, as well as filtering fume, gases and odors associated with adhesives, organic solvents and soldering.”

The extraction system also benefits from Donaldson BOFA’s Intelligent Operating System (iQ), providing access to real-time airflow readings, filter condition monitoring and remote diagnostics. A multistage filtration architecture includes a pre-filter, HEPA filter and carbon layer, with an extended exhaust box helping to reduce noise and air dispersion.

“As such, the AD 1500 iQ Dual Arms is a powerful extraction solution that combines precision with flexibility, thanks to its integrated technologies, extended reach and portability,” says Josh Evans. www.donaldsonbofa.com 37

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3 ways you can use AI to help grow your ecommerce business #1 Drafting and replying to Google reviews - responding to feedback boosts your visibility in Google searches in multiple ways: 1.

Recent engagement shows the business is active and encourages more interactions, more interactions improves rankings.

2.

Using keywords within reviews reinforces relevance for search queries.

3.

Google favours businesses that keep their profiles active.

Using a tool like Make or Zapier you can create an automated workflow to draft a response using ChatGPT in your style to incoming reviews, with differing responses based on the review score and then, once reviewed, post them as a reply to Google.

NOTE: It’s important to have a human review step within this process to make sure you double check the draft for accuracy (ChatGPT doesn’t always recognise sarcasm for example!) and tone – how and when to include a human in the AI loop is a subject we talk about in the Campfire workshop. #2 Using AI to create Meta Descriptions or Alt text for images – when uploading new products to a website often fields like the SEO meta description or Alt text on images gets overlooked as a “nice-to-have” but should be an integral part of content best practice for both SEO and accessibility.

Large Language Models like ChatGPT have got significantly better at describing images and can be tuned to optimise for given keywords.

Most ecommerce platforms have plugins available to help you do this, for example AltText.AI on Shopify. You could also make use of a custom GPT for this purpose like “She Knows Alt Text” at https:// chatgpt.com/gpts - combine with automation to create these in bulk.

500,000 words per source or up to 200MB for uploads.

NOTE: Make sure you are anonymising the data you upload so as not to include any Personal Identifiable Information and are following best GDPR guidance.

Once you have the feedback within NotebookLM you can ask it to do a number of tasks: 1.

Analyse the feedback for any patterns.

2.

Ask it to identify any product opportunities.

3.

Create the questions for an FAQ – if you have an existing FAQ you can also upload that, and ask it to review against the feedback you’ve received.

Side note: If you have a good FAQ this is a great starting point to build an AI customer service chatbot…

Campfire is a half-day workshop designed to get you, and your organisation started on adopting AI. For more information and to join us for the next one, visit: www.dorsetchamber.co.uk/campfire/ PS Don’t just take our word for it: 100% of previous attendees have said they’d recommend this workshop to others.

Luke Williams, Campfire trainer and Group Head of AI @ Intergage.

#3 Review customer feedback using AI to identify areas that need attention and to develop questions for a FAQ section.

Google’s NotebookLM enables users to upload substantial volumes of text and query the content. The current limit is

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International Women’s Day | 7 March Sponsored by Even Keel Solutions

L-R Theresa Higgins, Dorset Chamber, Emily Turgoose, Life Matters

L-R Samantha Stanfield, Louise Lewis, Juli Harman, Even Keel Solutions

L-R Iona Murton, Becky Hobell, Hannah Collins, Charlotte Eden, Steele Raymond

L-R Alice Plunkett, Hinton Workspace, Rosie Radwell, Marsham Court Hotel, Seemin Suleri, Prima, Julia Davies, WE HAVE THE POWER Associate Event | 18 March | Hosted by Ocean Automotive at the Poole Audi showroom

L-R Ian Girling, Dorset Chamber, Mark Williams, Zest Lifestyle

L-R Elliot Onaran, Ocean Automotive, Roger Sandler, Sandler Training Dorset, Mark Hasell, Brown & Brown

L-R Gareth Sherwood, YMCA Bournemouth, Rachel Williams, Zest Lifestyle

L-R Mark Hasell, Brown & Brown, Elliot Onaran, Ocean Automotive, Roger Williams, Sandler Training, Stuart Beer, Brown & Brown

Events round up L-R Ian Girling, Dorset Chamber, Grant Esterhuizen, Lester Aldridge

L-R Freya Thornton, Currys Business, Ian Girling, Dorset Chamber, Simon Edwards, Currys Business

L-R Hannah Burnell, PRF Composite Materials, Ian Girling, Dorset Chamber

Who’s been on the

L-R Rachel Williams, Zest Lifestyle, Ian Girling, Dorset Chamber

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April 2025 | Dorset Business Focus

L-R Ian Girling, Dorset Chamber, Dan Ware, The Spark

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#PinkSofa

L-R Ian Girling, Dorset Chamber, Louis Pulford, Pulford Publicity, Caroline Sharp, Dorset Chamber, Ben Pulford, Pulford Publicity

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