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Issue 121 | September/October 2013

Ready for

blast off

How to create customer loyalty It’s pretty simple and pays off handsomely

Don’t worry, be happy

Who hasn’t always wanted their own jetpack? Glenn Martin has and with his boyhood dream about to come true, our flights of fancy might become a reality

Finding your smile in high pressure workplaces

Do you have a strategy or just a goal? Goals aren’t enough - you need a strategy to achieve them

Defining leadership How individuals, teams and companies can build constructive cultures

Thousands of dollars worth of Reader Rewards in this issue! ISSN 0113-8340 | News | Initiatives | Interviews | Personalities | Success | Profiles | Finance | Property |

Check out the Canterbury rebuild safety supplement Sustainability | Export | Transport | Retail | Solutions


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Issue 121 September/October 2013

In this issue... Viewpoints


In Business

6 Management

12 Tax pool to help grow local business

36 Work Shout

Business consultant Kevin Vincent says discipline determines success

6 Strategies Accountable Business Progress boss Colin Clapps list the four things that will make your business meaningful

7 Politics Canterbury Today

Issue 121


Labour Party leader David Shearer on injecting life into the manufacturing sector

7 Politics

ABC circulation as at 30/06/13 HEAD OFFICE


Academy House 47B Birmingham Drive Middleton PO Box 1879 Christchurch

Level 14 57 Fort Street Auckland 1010

Prime Minister John Key outlines the Government’s commitment to see the rebuild finished

Malley and Co lawyer John Shingleton clears up some murky ground around employment relations and lockouts

38 Property and Construction

13 Do you have a strategy or just a goal?

Insights into rebuilding Christchurch. HQ Construction, Redbox Architects, CYB Construction and Progressive Enterprises' new Christchurch home is nearly there

Having goals doesn’t guarantee success – you need a clear strategy to achieve them

14 The war for talent Skills shortages are no longer just an HR issue - it’s an organisational issue requiring attention

15 Don’t worry, be happy How to find your fluffy in the workplace

You can’t do everything yourself, so here’s how to use your skills to help other people use theirs

18 Building successful budgets

Gary Collins

8 Legal


Duncan Cotterill’s Scott Wilson with a timely workplace health and safety update

The process of building a realistic budget with your sales team can be very positive if you do it right

9 Economics

22 Cover story

Martin Fraser-Allen from Craigs Investment Partners says US economic data indicates healthier times ahead

Who hasn’t always wanted their own jetpack? Because Glenn Martin refused to give up on his boyhood dream, our flights of fancy might become a reality

Di Barclay

ADMINISTRATION Kylie Moore Kelly Allen Jade Haylett Cindy Breward Penny Duns Shannen Johnson


9 Operations

SALES & ADVERTISING Melissa Sinclair Rob Cochrane Kent Caddick Jane Watson Clive Greenwood Kayte John Verne Williams Sarah Bately


Grant Williams Seth Riley Evelyn Gray Stuart Gunn Peter Black

NEWSROOM Jonathon Taylor Melinda Collins Davina Richards Marie Sherry Phone: Fax: Email:


10 Tactics Martz Group boss Martz Witty says if it’s not broken don’t fix it... right? Wrong!

31 How to create customer loyalty

10 Cashflow

It’s pretty simple and pays off handsomely

MyOffice director Steve Lowery gives six tips to effectively manage your cashflow

34 Lifestyles

11 HR

11 Events Diary


30 Defining leadership Leading and empowering others is rarely straightforward, so we talk to Human Synergistics chairman, Shaun McCarthy who’s been doing it for three decades

Essential HR director Mike Johnson dishes out some good advice about how to keep your staff motivated

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Caroline Duke Carolynne Brown Sarah Betman Janelle Pike Jarred Shakespeare Jenna Day Andrea Frame Luke Wattchow

Martin Wouters from ManageACC questions if people are paying more than needs be when it comes to levies

This is where you find out what’s on near you

Everything from gadgets and gizmos to hat stands and baubles


Reader rewards in this issue…

• Save thousands via the Canterbury Home Show App on page 16 • Stay two nights and get a third for free at the Auckland City Hotel on page 20 • Get a free website audit from Zeald on page 33 • Save at the Forest Peak Motel on page 37

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• Want a free ad in this magazine? The turn to page 47

54 Business Development Team building and conferences, Design 5 upholstery, Delineate Brand Architects can make your messages stick, RayK’s Café, BIMstop’s 3D modelling, Don Clarke Saddlery, Ted’s Bar and Grill and the New Brighton Business and Landowners Association's mission to get the suburb back in business

62 Community How the Youth Alive Trust is aiding local youngsters

64 Focus The ins and outs of getting the Christchurch Gondola back up and running as one of the city’s must-do attractions and how Allied Pickfords makes your moves easier

68 Hospitality The Lone Star makes its Manchester Street return, Japanese restaurant Cookai returns to the local dining scene, the St James in Hanmer, Passengers & Co, Mogeo’s Campermate mobile application, Art Metro Café and Gallery, Picton’s Spinnaker Restaurant, Methven’s Blue and Brown pubs and Café Cito

78 Initiatives Bicycle Ventures explores the cycle sharing system popular in Europe and how Rossendale has become a Canterbury icon

79 Goods and Services Sign Displays, Cabinetcraft Kitchens and Joinery and Global Trucking

82 Accommodation The much anticipated reopening of Quest Christchurch is being met with great enthusiasm from both locals and travellers to the city

84 Export Angus Robertson Mechanical’s specialist machines are sought after internationally

86 Arts and Entertainment The Academy Gold Cinema’s return has arthouse film lovers smiling from ear to ear

• Buy two SafeBottles and get a third free on page 60


Disclaimer: This publication is provided on the basis that A-Mark Publishing is not responsible for the results of any actions taken on the basis of information in these articles, nor for any error or omission from these articles and that the firm is not hereby engaged in rendering advice or services. A-Mark Publishing expressly disclaim all and any liability and responsibility to any person in respect of anything and of the consequences of anything done, or omitted to be done, by any such a person in reliance, whether wholly or partially upon the whole or any part of the contents of this publication. Advertising feature articles are classified as advertising content and as such, information contained in them is subject to the Advertising Standards Authority Codes of Practice. Contents Copyright 2012 by A-Mark Publishing (NZ) Ltd. All rights reserved. No article or advertisement may be reproduced without written permission.

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John Rhind Funeral Directors – playing a vital role in the Christchurch community John Rhind Funeral Directors, established in 1881, has compassionately served generations of Christchurch families and retains a special connection with many of the city’s residents today. John Rhind understands that organising a funeral can be a trying time for a family, but it is also an opportunity to organise a memorable service to celebrate the life of a loved one. “A funeral is a tribute and a celebration of life, bringing family and friends together at a time of mutual sadness. By sharing their sorrow and paying true tribute, it can help them look ahead to the future.” – John Rhind website

130 Years in Christchurch Not many companies can claim to have served Christchurch for well over a century. John Rhind has built a strong

reputation and a certain rapport with its customers who appreciate the dignified manner in which they handle funeral services. General manger Tony Garing says the company can be as versatile and diverse in the way it handles funerals as anyone. “We can offer traditional, modern or alternative funerals - we can tailor our services to suit the client.” The company is back and fully operational after the December earthquakes damaged the catering lounge facility. During the year, while consents and designs were being obtained for the refurbished catering lounge, a temporary marquee was erected next to the chapel so the company could continue to provide the full onsite catering service. This onsite catering is an important aspect of John Rhind’s services which can be completely tailored to suit dietary and or budgetary needs of the guests. The professional, experienced team at John Rhind can help plan and conduct a memorable funeral from casket selection to catering. With 130 years of industry experience the company has become a benchmark for high standards which even extends to the selection of the hearse.

“We run a varied fleet of vehicles, from the ultra-modern imported Cadillac to a recently restored classic 1974 Pontiac hearse – it’s another example of our range of choice,” Garing says.

Being a long serving company has allowed John Rhind to evolve into the brand it represents today, a brand distinguished by quality and its undeniable longevity.

Continuing tradition

Award winning grounds

Located on the east side of Christchurch, the company suffered the effects of the earthquakes as did the local families and friends of John Rhind. “Like everyone in Christchurch we’ve had our hardships in these trying times but we’ve persevered,” Garing says. “We’ve actually had earthquakes while services have been held, five of our staff lost their homes, but we have carried on and stayed strong.”

The London Street chapel is famed for its gloriously well kept gardens which befit the beauty and grandeur of the John Rhind premises. During the years the company has been the recipient of numerous awards for its manicured gardens which offer an added sense of comfort for the guests.

After 130 years, Tony Garing is quick to point out the reasons for the continued success. “Our staff are amazing, we have three of the Rhind family still working in the business, representing the fifth generation to do so. We have a lot of long serving staff including funeral directors that have been present for generations of the same families, that’s comforting for those people.”

All aspects of the John Rhind service are conducted to meet the needs of their clients during an emotional time, but the comfort of having a loved one’s funeral organised by a company that has served the Canterbury community for 130 years, is priceless.

John Rhind Funeral Directors 15-19 London Street Christchurch T (03) 379 9920

At Rhinds, it’s the extra service that makes the difference Our team is passionate about providing a professional and caring service, helping families design a funeral service that is a unique and personal remembrance, while providing the highest standard of service. Our commitment is to listen, guide you through the options and then take care of all the details to make the funeral service meaningful. We understand the needs of families and friends going through the stress of a bereavement.)

15-19 L ondon St r eet, Chr istchurch

(03) 379 9 920

w w w.johnr

Viewpoints | Management/Strategies

Our discipline determines our success Kevin Vincent is a director of business improvement consultants Vincent and Nugent Limited. Visit

Management of any business requires discipline. This is not to be confused with the terminology of management discipline as a management practice, but the actual personal disciplines of selfcontrol, correctness, values, ethics, courage, character and purpose.

with our clients on a regular basis, continuous reviews of each training workshop and consultancy project, washing my car and cleaning my shoes weekly and keeping abreast of the news and local events.

Personal discipline is the path to improving our own performance. Self discipline develops self control and character, resulting in an orderly and efficient work and home life. It is discipline, not just desire, which determines success.

Steps to developing discipline in your work life

For goal setting I use the SMART process ensuring each goal set is specific, measurable, achievable, relevant and timely. Setting and implementing goals is the key to a disciplined and structured work life.

• Determine and prioritise your work goals. Know what you want to achieve. Write it down. Be specific, measurable, achievable, relevant and timely.

In The Seven Habits of Highly Effective People, • List your reasons for the goal. What and Steven Covey states “if you are an effective why am I doing? What will I possibly gain manager of yourself, your discipline comes from achieving this goal? Why is from within”. it important? Why is self discipline necessary? • Identify any issues or obstacles. Anticipate Discipline is necessary to set and achieve road blocks that might work against you goals. If we have the discipline to do, to • Develop new behaviours. Put in place new act, to listen and to constantly seek ways to behaviours such as using your Outlook as a improve, we will achieve far greater success contact planner. Drink plenty of water every in our lives. day. Practise reflection Focused goal setting on results you really • Have courage. Courage to commit to the want to achieve is the key. Achieving your goals and their achievement clarified and specific goals through being disciplined will give you a more orderly, • Be ethical. Treat others as you want to confident and stress free work life. As a be treated. Use strength based language. bonus, productivity will improve and you will Praise publicly and criticise privately also demonstrate a positive impact on others. • Stay focused. Read and review your goals Attitudes are caught not taught! daily. Don’t be despondent if you miss one On that really cold morning when it’s raining or two. Just reset them and refocus. Don’t and blowing a gale, do you want to just stay give up! Be persistent and diligent. in bed, pull the covers up and have no desire Disciplined activity will give you a greater to go to work? Yes we have all been there. degree of freedom and greater rewards! Self-discipline requires strong commitment. Steven Covey once said “the undisciplined Personally, I haven’t always been disciplined are slaves to moods, appetites and passions”. in my behaviours. Just ask my brothers and Don’t be a slave to your moods, appetites sisters. This is clearly evident in my inability and passions. to keep going to the gym or to play the guitar Get active, set goals and achieve greater effectively, but I have found that by getting really focused on my discipline I can improve. results. Zig Ziglar in his book You can reach the top said “the profile of a wealthy person My personal disciplines include (but are not is this; hard work, perseverance and most of limited to), getting to work each day on time, all self-discipline”. weekly goal setting, doing what I say I will do, call planning, encouraging and motivating The price of discipline is always less than the others, time management, keeping in contact pain of regret.

6 | September/October 2013

Four things that will make your business meaningful Colin Clapp is the Chief Thinking Officer at Christchurch based Accountable Business Progress. Visit

It is a well known fact that a successful business is one that strives for good results. However, in pursuit of increased customer satisfaction and higher profits, many business owners forgo their big vision to achieve a short term goal. Consequently, the business remains stagnant, with little or no indication of growth. The term ‘vision’ has become one of the most overused and least understood words in business language. The idea of vision conjures up diverse connotations of motivating forces, values, direction, and goals. But what do these all really mean? And do they define a business vision? A vision allows you to take control of your business and accept responsibility for the decisions you make. A business vision is a proactive approach towards business; strengthening your determination to not allow outside factors to hamper your success. By formulating a vision for a successful business and revealing it to your employees and the public, you give your customers and yourself the conviction and ability to act on your beliefs.

describe it in detail is the first step towards building a business that has more meaning. There are a number of key components that make up a meaningful and valuable business vision; Conviction: A strong and empowering vision is something that holds true no matter how much your business restructures, diversifies and adapts. Identify the values that represent the core of your business and who you are as a person - the two should correlate. You must be able to stand up and state these values with conviction no matter what situation your business is in. Purpose: A vision backed by a meaningful business purpose drives your direction. Ask yourself, why does my business exist? What is the deeper reason behind why you go to work each day? A purpose based on financial gain is a shallow one; one that will not keep you going when the going gets tough! Understand what greater good you want to achieve through your business. Envisioned future: Envisioning where you want to be, in the next five to 30 years, is a vital element of your vision. Being able to give a vivid description of where you see your business; what it will be doing, where it will be, who will work there, what affect it will have on people, all helps create a clearer path. An envisioned future does not have to be set in stone and can be revisited multiple times – but having it in place provides focus and something to strive for outside of the daily business tasks. If you can see it, you can achieve it.

There are some great examples of vision in business which have helped entrepreneurs and businessmen reach goals many have deemed impossible. Walt Disney was a man Big hairy audacious goal: A BHAG goes of vision. He saw it all, he saw what Disney hand in hand with your envisioned future World could turn into and he told stories and and is another powerful tool to help made people come with him. strengthen your vision. A BHAG is bigger and bolder than a regular goal. It is a goal One day, not long after Walt’s death, his you create that is almost (but not quite) colleagues were showing people around impossible to achieve, but encourages you the new Epcot Center. One of the reporters turned around and said what a shame Walt to consistently work outside of your comfort zone, build confidence and commitment. didn’t see this, what a shame Walt couldn’t be here to witness the great unveiling. At which point, one of his spokesmen turned around and said Walt saw this first. A business that has no vision is a business that operates with no backbone. Having a vision so clear in your mind you can

Viewpoints | Politics

Manufacturing matters

David Shearer is the MP for Mt Albert and leader of the Labour Party

Our manufacturing sector has been in decline for years. Last year 17,000 manufacturing jobs were lost and just last month 84 jobs were lost at aviation manufacturer Safe Air in Blenheim. Manufactured exports outside of the primary sector are in long term decline and have fallen by 17 percent in real terms since 2008.

So what needs to be done? The recent parliamentary inquiry into the future of manufacturing received submissions from more than a hundred businesses, workers’ groups and experts. They told us about the barriers to success and what needs to change so that our productive sectors can thrive. Top of the list is tackling our overvalued and volatile dollar. The high currency is crippling exporting manufacturers. They need a level playing field to compete internationally.

In fact, the good news in manufacturing is a direct result of bad news. The Canterbury rebuild and the primary sector are the only real drivers of manufacturing activity – and recent growth in the meat industry is largely a result of farmers sending more stock to the works because of this year’s drought.

We must overhaul the Reserve Bank Act – written for a different era – and make a competitive currency a priority. The Government says it’s too hard. It’s not even prepared to try. But unless we modernise our monetary policy, as other countries have, our over valued currency will continue to strangle our exporters.

It is a failure of successive governments that we find ourselves relying on natural disasters to prop up our manufacturing base. We can and must do better than that.

We also need a smarter tax system. A capital gains tax would help rebalance the economy by refocusing investment into businesses rather than the Auckland property market.

Most of what we sell to the world we’ve been selling for decades - dairy products, meat and wood. That’s not enough by itself to deliver the sort of high wage jobs New Zealand needs.

Research and development tax credits are also vital to stimulating innovation. Most OECD countries already have them.

Manufacturing matters. It is vital to our economic prosperity. For every dollar manufacturers turn over, the economy turns over $1.74. And every job created in manufacturing creates another two to five jobs in a flow-on effect. It is a wealth creator and a job creator. If we want to create a job-rich, high wage economy, we need to get real about supporting our manufacturers. Otherwise we will continue to be a training ground for Australian businesses, and watch 50,000 Kiwis fly across the Tasman each year on a one-way ticket. Manufacturers are doing all they can. They’re working hard, they’re innovating and they’re not asking for hand-outs. But they aren’t getting a break. Governments around the world make sure their exporters and manufacturers have an advantage, but in New Zealand the Government sits on the sidelines, hands off.

Our R&D rates are woeful by world standards. Sure, the Government can’t fix that overnight, or by itself, but it can create an environment that gives companies the incentive to take risks and innovate. We can either adapt and create our own luck, or sit back and watch as the rest of the world overtakes us. We should also be giving Kiwi companies the first crack at government contracts. Each year the government spends $30 billion on goods and services. It makes sense to put local companies at the front of the queue for securing government contracts. I know New Zealand’s economy can be stronger, more diverse and innovative. We should not be content to rely so heavily on the primary industries – as important and successful as they are. But we’ll only get there with a hands-on government that plays its part.

Rebuild gains momentum

By Rt Hon John Key, Prime Minister

Three events in late June highlight the momentum that has gathered around the rebuild of quake-damaged Christchurch. The first of these events was the repair of the 40,000th home through the EQC projectmanaged home repair programme. This has left the programme with around 40,000 homes to go. The second event was of great symbolic significance. This was the lifting on Sunday 30 June of the final cordon around Christchurch’s quake damaged city centre, which also heralded the end of the Defence Force’s deployment in the city. The third event was the agreement between the Crown and Christchurch City Council on cost sharing arrangements for the pivotal anchor projects planned for the city’s CBD, and the repair and replacement of essential horizontal infrastructure. These three events show just how much progress is now being made to rebuild the shattered city following the earthquakes. The rebuild is being led by Canterbury Earthquake Recovery Minister Gerry Brownlee and the government agency charged with co-ordinating the recovery and rebuild, the Canterbury Earthquake Recovery Authority. They are working alongside the Christchurch City Council and doing a great job – with the full backing of the National-led Government. Rebuilding a modern city with as much damage as Christchurch has suffered is no easy task. It is complex and demanding, but there’s no doubt the signs of increasing momentum in the rebuild are apparent.

The cost-sharing arrangement between the Crown and council, announced on 27 June, was also a major milestone in the rebuild. The arrangement covers both the anchor projects in the CBD and horizontal infrastructure repair and replacement, and involves the Crown footing the majority of the $4.8 billion cost – some $2.9 billion (including land). Amongst the costs the Crown is bearing is $1.8 billion of the total estimated $2.9 billion needed for horizontal infrastructure. The Crown will also cover the entire cost of the Frame and the Convention Centre precinct, which together total more than $750 million. These anchor projects are major elements in the rebuild of the Christchurch CBD, the heart of the city In late May I went with Mr Brownlee on a tour of three major construction sites in the CBD. The three buildings will be worth about $100 million once they are completed, and are employing a total of 500 people during construction. It was further proof the CBD is fast becoming the scene of new construction – as opposed to the demolition that we have seen since the earthquakes. There are many other signs of progress as well. It all adds up to a rebuild in full swing, although I acknowledge there is still much to do and many people are still experiencing great frustration. However, one thing is for certain – the Government’s commitment to backing Christchurch and Canterbury to rebuild is as strong as ever.

The EQC home repair programme was established in October 2010 – after the first damaging earthquake the month before – to co-ordinate the delivery of home repairs and support confidence in the region’s rebuild. Around 1800 full home repairs are now being completed each month – some 60 per day. There are 1300 contracting firms accredited, employing about 5000 tradespeople.

September/October 2013 | 7

Viewpoints | Legal

Workplace health and safety update Scott Wilson heads the Christchurch division of Duncan Cotterill lawyers’ employment law team. Visit

Three important documents have been released recently relating to workplace health and safety. Directors’ guidelines The Institute of Directors and the Ministry of Business, Innovation and Employment (MBIE) has released the Good Governance Practices Guidelines for Managing Health and Safety Risks. These are a set of practical guidelines on good governance in health and safety, primarily aimed at directors of medium to large sized organisations (more than 20 employees). The guidelines set out four key elements of a director’s role in health and safety: • Policy and planning • Delivery • Monitoring • Review.

liability to a corporation in a wider range of circumstances • Stronger penalties - in line with those found in the Australian legislation of five years imprisonment or fines of up to $600,000 for individuals or fines of up to $3 million for companies. Canterbury Rebuild Safety Charter The Canterbury Rebuild Safety Charter sets out 10 aspirational commitments aimed at reducing harm, injuries and illness, and creating a consistent and collective approach to health and safety on all rebuild worksites. Signatories to the Charter agree: • Our leaders demonstrate a visible commitment to health and safety • We have systems in place to encourage and support worker engagement in health and safety • All critical risk activities are identified, managed and mitigated

• We implement and monitor site specific Directors are encouraged to set the tone for safety plans creating a healthy workplace safety culture • We have robust, proactive and accurate in their organisations. They are expected to health and safety reporting make an active commitment, not only to the • All our workers receive health and development of health and safety policies safety training and to the monitoring of their organisation’s performance, but also to ensuring engagement • Everyone is made aware of hazards so at every level of their organisation. they can look after themselves and keep others safe Taskforce recommendations • PPE is worn at all times by everyone. No After extensive consultation, the Independent exceptions. No excuses Taskforce on Workplace Health and Safety • The safety of our people isn’t compromised has released its Report on Workplace Health by anyone under the influence of drugs, & Safety in New Zealand. The Taskforce found alcohol or fatigue that New Zealand’s workplace health and • We actively promote the health, safety and safety performance is poor and recommended wellbeing of our people. a number of significant changes. In particular: • The Charter has been signed and endorsed • The establishment of an independent health by over 50 businesses, government and safety agency agencies and other organisations who are • A new Act to replace the Health and Safety involved in the Canterbury rebuild. For in Employment Act 1992, which would be more information visit: based on the similar legislation recently enacted in Australia This update provides general information • Increased emphasis on worker participation and is not intended to be comprehensive or and occupational health a substitute for legal advice. Legal advice • Separate regulation and monitoring of major should be sought before applying it to hazard industries particular circumstances. Whilst care has been taken in the preparation of this update, • Revision of the corporate liability no liability is accepted for any errors. framework to allow attribution of criminal

8 | September/October 2013

To lockout or not to lockout

John Shingleton is the general manager and partner responsible for employment law at Malley & Co. Visit

During the past two and a half years, Christchurch’s business environment has challenged many assumptions and contracts, including what employers should do when a workplace is no longer safe. When Christchurch business were damaged on February 22, 2011, many of them severely, Christchurch employers had to work out what to do with employees who could not access badly damaged workplaces. It is a principle of employment law that an employer must provide work to and pay any employee who is ready, willing and able to work. So, imagine employees were working in a restaurant in Cathedral Square and on February 23 they were ready, willing and able to work but could not because the building had collapsed. According to the general principle, the employer would have to pay the employees for their usual rostered hours until the workplace was up and running. As you know, this scenario played out in many Christchurch workplaces. But it may surprise you to know that it did not trigger many employment disputes. I believe this was due to the wage subsidy the Government provided, all round goodwill within Christchurch and exceptions to that general principle. One exception arises from sections 84 and 96 of the Employment Relations Act 2000. Section 84 says a lockout is lawful if the employer has reasonable grounds for believing it is justified on safety or health grounds. The courts have made clear in past decisions that as well as providing this reasonable belief, employers must prove on the balance of probability that a health hazard actually exists. Section 96 of the Employment Relations Act 2000 provides that where employees are locked out by their employer, they are

not entitled to any remuneration for the period of the lockout, unless the employer’s participation in it is unlawful. There are several scenarios where New Zealand employers might invoke sections 84 and 96. For instance, if a building is declared to be below the new minimum earthquake standards, then a health hazard may well exist. This could then mean that a business owner who leases premises in that building might be entitled to lockout his or her employees on safety or health grounds. The employer would have to prove on the balance of probability not only that it reasonably believes it is justified on safety or health grounds but that there is an actual health or safety hazard. It was not difficult for Christchurch employers to establish the health and safety threshold when their premises were damaged or destroyed. However, a building being below the required earthquake standards does not necessarily equate to a health and safety reason under the Employment Relations Act 2000. The Employment Relations Act threshold for health and safety is arguably higher than that under the Building Act and regulations. So what should employers do? They could consider having a clause in employment agreements stipulating that if an event such as an earthquake, fire, volcano, riot, civil unrest or a government cordon prevents access to the workplace, then the employer’s contractual obligations are suspended. As long as they act in good faith at all times, employers could then trigger the contractual clause rather than rely on sections 84 and 96.

Viewpoints | Economics/Operations

US economic data points to recovery

Looking at your ACC levies

Martin Wouters’ company ManageACC helps businesses navigate ACC. Visit

Martin Fraser-Allen is an Investment Adviser at our Christchurch Branch. Visit

The US economy is continuing to show signs of improvement with housing, employment, capital expenditure and consumer confidence data all recovering. Private domestic demand has also been recovering and was the largest contributor to GDP growth in 1Q13. As the drag from government spending cuts fade, economic activity should move substantially higher, and the market is now forecasting real GDP growth to lift above three percent by the end of the year. We see good long term upside for equities as the US economy returns to more normalised rates of growth and we continue to see solid growth in earnings and dividends. While interest rates have rallied more recently, they remain at historically low levels, sufficient to encourage spending. Manufacturing output, while not roaring ahead, is not declining either with the June ISM Manufacturing PMI holding steady at just above the 50 level. According to the Institute of Supply Management (ISM) the overall US economy grew for its 49th consecutive month in June, and while growth remains slow, respondents are reporting improving business conditions. Underpinned by a recovery in house prices and a buoyant stock market, wealth creation has resulted in an increase in spending by consumers and has played a large role in the improvement we have seen in US GDP, helping to offset the drag from the cuts seen in government spending. With housing market prospects, as indicated by low inventory, rising demand, continued price appreciation and buoyant homebuilder sentiment, supportive of a strengthening housing recovery in the second half of the year, consumer spending is expected to be a key component of the ongoing rebound in US growth. US equities a beneficiary of the rotation away from higher risk assets Following on from the Fed's comments on 21 May that it will look to taper the current US$85bn a month bond purchases programme, we have seen a sharp

appreciation in the US dollar and a rotation of funds out of higher risk currencies, markets and bonds. Developed markets, in particular US equities, have been the primary recipients of this rotation given the catalyst for the removal of quantitative easing (QE) has been an improving US economy. Along with a rotation away from higher risk assets, the level of volatility has increased significantly as the market worries about what will happen when the Fed stops printing money. However, what market participants need to remember is that the Fed’s tapering does not mean an end to accommodative monetary policy. Initially, it is merely a reduction in the pace of monthly bond purchases and any tapering remains contingent on a continued improvement in data, particularly employment data. While the second half of the year will be far from a bed of roses with slower growth in emerging markets likely to impact growth and the strong US dollar causing some currency headwinds for those US companies with earnings outside the US, the long awaited recovery in the US economy should in part help to offset these headwinds. As such, investors should ensure that portfolios have an adequate exposure to the US to benefit from both an economic recovery as well as the currency movements that will go with it. In this environment, domestically focused companies insulated from a strengthening US dollar are likely to be well supported. Key risks to our positive view include a set back in the housing recovery, a slower than anticipated recovery in the jobs market, or a downturn in consumer confidence and spending. For investment advice please contact Craigs Investment Partners Adviser Martin FraserAllen at our Christchurch Branch by phoning (03) 964 3246. Mark Lister is Head of Private Wealth Research at Craigs Investment Partners. His Disclosure Statement is available free of charge under his profile on This column is general in nature and should not be regarded as specific investment advice.

Based on current statistics, around 75 percent of all businesses and self employed people are overpaying their ACC levies. The reason for this is that most folk just do not know how ACC works and what is available to them. Historically accountants have been the ACC gatekeepers for employers however, given we have now dealt with more than 250 accounting firms in New Zealand, it’s fair to say their knowledge of ACC is very limited. In their defence, this is hardly surprising given that ACC is a specialist area in its own right and actually has little to do with accounting. As an ex-accountant, I have to ask “would you go to your accountant for HR, case management, health and safety or insurance advice?” Yet your ACC levy is impacted by all these - either through leading to a discount as in the health and safety space, or increasing your ACC risk profile (and thereby your cost) through employing high risk staff or having inadequate employment contracts. The ACC brokering service, which is unique in New Zealand, has been around for more than two years. The brokering system uses the same information ACC uses to set your levies and the majority of the time (some 75 percent) will come up with a lower total value. The reason for this is in how your levies are calculated, as ACC only looks at the core information and not what can be done. I am often asked if there is an ideal client or whether a particular industry is better suited for getting the saving. In effect the average saving is 23 percent, across all industries and includes self employed, as well as companies employing hundreds of staff. By default blue collar tends to have higher ACC bills so their dollar savings tend to be higher as a result.

shareholders have to be on the same levy code as the business. This is incorrect as shareholders can be on levy codes that best suits what they do in the business. There are exceptions of course. For example, if you are a husband and wife team or have multiple shareholders, there is a very high chance one or more can be on a different levy code – a much lower code like administration or management. It is important that you understand the ACC discount schemes such as the Workplace Safety Management Practises (WSMP) or Workplace Safety Discounts (WSD). These can save a company or self employed person a lot of money. On April 1, 2013 ACC opened up the WSD to all industries, rather than the seven high risk ones they had prior to April 1. What this means is that all self employed and employers who have 10 fulltime staff or less, or payroll of under $537,000, are now eligible for a 10 percent saving on their ACC levies. The saving is for a three year period if they have a basic level of health and safety in place. The company I work for has created the only online WSD specific module available in the country that you work through at your own pace. The module meets the ACC criteria as well as OSH, so you will not only have completed what ACC needs you to complete, you will also have a working health and safety system. It takes between one to four hours to complete depending on your knowledge. For most businesses and self employed, the first year’s saving will be greater than the cost of the online module. Employer ACC invoices will be delivered from August to October, so this is a great time for you to get your ACC levies reviewed.

It would seem people do not know what they are actually paying for, so by taking the time to review, two things are achieved. Firstly it clarifies the cover you have (or do not have as the case may be). Secondly it makes sure you are paying bottom dollar for your cover. There are many misconceptions about ACC levies and one we often see is that

ACC RULE CHANGE – SAVE 10% ON YOUR LEVIES FOR 3 YEARS AS OF 1 APRIL 2013 Workplace Safety Discounts (WSD)

WSD Module

How it Works


An ACC initiative that gives you 10% discount on your workers levy per year for 3 years. To get the discounts you have to show you have the following four things in place: Hazards / Incidents & Accidents / Staff Training (including you) / Emergency Management

The WSD module has been specifically designed to get the 10% discount and get your health and safety up to a proper standard as determined by ACC.

1 2 3 4 5

$149 +gst self employed $399 +gst employers

Your business will need to have 10 staff or less or have payroll under $537,000 per year to be eligible.

4 reasons why our programme works 1. Specifically designed for the WSD 2. ACC & OSH Compliant 3. Complete at your time 4. Tailored to your business

Register online at Work through the modules Complete the short application form Print, sign and send to us for checking We send to and liaise with ACC

The modules will take between 1 – 4 hours all up to complete depending on your knowledge. Once completed you will also have a health & safety system in place.

Enquiries Ph Head Office. 07 577 1493 Email.

September/October 2013 | 9

Viewpoints | Tactics/Cashflow

If it's not broken don't fix it... Six tips to effectively manage right? Wrong! your cashflow Martz Witty heads the Martz Group, aligning chartered accountancy with the creativity of business development.

In business today only three things are certain: Death, tax and change. All too often we resist change, but with just a mild tweak of your mindset change can be just what you need to do even better in business. There is an old adage that doubles as a fundamental truth. “If you always do what you’ve always done, you’ll always get what you’ve always got.” Nothing is surer. Even when things are going swimmingly it pays to keep a watchful eye for how to do things even better. Now let me get one thing perfectly clear. I am not for a moment suggesting change just for the sake of change. What I am saying is that change in the pursuit of excellence and betterment is a good thing. It’s also hugely rewarding – not only in terms of money. After all money is only one currency that can be measured. Stay focused on the other currencies like fun, enjoyment, time. Time is a huge currency to be measured. Making money is (relatively) easy, you can’t make more time. Back to that tweak in mindset mentioned earlier. When something happens that you’re not expecting, do you see it as a stumbling block, a barrier – or as a stepping stone to better and greater things? Sure you might have to alter course, stop and gather momentum, seek alternatives or glean some professional or outside help – but how do you see the imposition? Start to see them all as stepping stones and your business is set to absolutely fly. Statistics run rife over how to conduct business, but it is regularly reported that you need to do things on average 20 percent better or more efficiently to stay (or become) top of your game. Just doing the same ‘ol same ‘ol is most likely not going to get you there. Honing this newfound vision inside of your own business is no mean feat. It’s not a natural thing for most so you need to really learn the new skill.

10 | September/October 2013

If you have staff then make it clear you are looking for efficiencies and improvements. Bring the team into your confidence and listen to them; really listen. Through what might, on the face of it, appear a crazy idea might come that nugget of pure gold. The people on the tools, at the coal face often have a very different (and very real and accurate) perspective on how business could be done better. Another option for gleaning these ideas on how to achieve 20 percent more efficiency and effectiveness is get some outside help. Track down a business coach, developer or mentor and let them go for it. New eyes bring new vision and perspective. Now I must touch on the flip side of the pursuit of increased efficiency and effectiveness. There are times where the market will dictate enough is enough, so always keep a watchful eye (and ear) out for that one. Take for example the improved mouse trap – the market didn’t want it. Let’s hone in for just a moment on the difference between efficiency and effectiveness – so many business owners get it wrong. Efficiency is doing things right. So that includes speed, cost effectiveness, timeliness and the like. Effectiveness is doing the right things. So that’s about getting all your ducks in a row in respect of the five ‘R’s – the five rights. When you have the right person doing the right job at the right time for the right price with the right tools - then you have perfected business. Even when you have the five rights sorted there are usually sub-efficiencies to be achieved. This is like putting the business on steroids. All too often people fall into the trap of doing one thing loads better. This is okay if that one thing needs desperate attention, better instead to focus on a number of things and do them a little better, constantly and consistently. The benefits compound; doing 100 things one percent better will reap greater rewards than doing one thing 100 percent better.

Steve Lowery is the director of myOffice – specialists in construction sector business support, focussing on accounts and business systems. Visit

Successful growth of your business depends on a few different factors. High up that list is having a steady stream of cash - without this, everything else becomes difficult.

to keep track of expenses and ensure they are not growing faster than your sales. Manage your payables by taking advantage of creditor payment terms and paying on the last day due, keeping open communication with suppliers to retain trust, and considering the benefits of flexible payment terms vs. low pricing.

Whether you’re in construction, or a trade • Survive shortages: When you’re short on related company, waiting around for the cash, there are a number of ways you can rebuild and slow payments for work you go about getting back on top. Consider have done can create a cash flow nightmare. arranging a line of credit at your bank prior Alarmingly, we are hearing of an increasing to getting in this scenario – assume you number of companies that have folded, might fall short one day. This ensures you simply not having been able to ride out can borrow money up to a preset limit when the wait as everyone sits on a knife edge you need it. Ask for extended terms from waiting for the rebuild to kick into top gear. suppliers, or encourage the acceleration of payments – offering discounts if necessary. Having a cash flow management system takes away some of the stress and helps to • Plan for significant expenses: Plan in ensure outlays of cash are delayed as long an advance for major expenses that as possible, while money owed to you is are inevitable; whether it’s a company-wide paid as quickly as possible. system upgrade, or seasonal fluctuations. This allows you to prepare for any possible Here are six ways to better manage your shortage in cash and avoid missing any cash flow: opportunities. • Prepare cash flow projections: Preparing • Set aside tax money: Despite the dullness projections is one of the most important of taxes, the penalties and interest for not things business owners can do, as it puts filing tax returns can add up to a hefty a level of control and prediction in their amount. Set aside money throughout hands. Measure your cash flow and make the year, keep note of deadlines on your projections for the next quarter – this calendar and pay taxes on time to avoid can alert you to any potential financial any pitfalls. difficulties before they strike. The sooner your accounts are in check, the • Firstly, add cash on hand at the beginning sooner you relax, comfortable that your of the period with other cash to be business is set up to ride out any uncertainty. received from various sources. Next, ensure you have detailed knowledge of Managing your cash flow can be as simple as amounts and dates of upcoming cash using a sub-contracted bookkeeper – saving expenses, and what they are going to be you money and time, so you can concentrate spent on. on growing your business. • Improve receivables: You can improve the speed with which you turn the money owed to you into cash by encouraging customers to pay faster through offering discounts to those who pay quickly, requesting deposits, issuing invoices promptly and keeping track of slow-paying customers. • Manage payables: It’s easy to be lulled into a false sense of security when you are making lots of sales and signing lots of future contracts, but it’s still important

Using easy to understand, online systems, a sub-contracted bookkeeper can manage all aspects of your accounts. From anywhere, at anytime, on nearly any device, you can look at the data and get a real-time, up to the minute snapshot of where your cash flow is at.

Viewpoints | HR/Events Diary

Keeping your staff motivated


Mike Johnson is the director of Essential HR with 16 years international experience and 11 years as a senior HR manager in New Zealand. Visit

Imagine a small company with one significant remote branch – large enough to be managed, but too small to warrant an assistant manager. The manager of this branch was considered competent and with great potential, but he got bored and left to seek something more rewarding. The business owner was left with a big hole to fill and for a while had to put in significant extra hours.

Give them purpose

I conduct numerous recruitment and exit interviews, so hear many stories about why staff leave jobs. One of the more common reasons is that they are no longer learning or being challenged or, in other words, they are not motivated by their job.

Give (good) feedback: If an individual knows how well (or otherwise) they are performing, they are often encouraged to continue or improve.

It should go without saying that employee motivation is essential for good business outcomes. It increases work satisfaction and decreases absenteeism and turnover, so it’s key when wanting to keep top staff in play in your business. Below are some practical suggestions for increasing your employees’ motivation, keeping them happy in their work and thus promoting employee retention. Make it interesting Variety: Make use of an employee’s range of skills and talents. The saying “variety is the spice of life” applies both in and out of work, as it assuages boredom and contributes to the overall meaning the individual gets from their work. Recognise the range of knowledge, abilities and interests of your employees and think – in what other ways could these be utilised by the employee at work? Even in a monotonous production line, you can vary tasks by rotating people through different stations. More commonly, you can generate interest by providing some unusual projects or involvement in a work group or committee.

Seeing the bigger picture: Keep your employees focused on why they are working and how their job fits in the bigger picture. Do they know how they contribute to the overall purpose and company goals? An employee who can’t relate their efforts to the bigger picture can be extremely discouraged and reduces effort and productivity. Consider a carpenter; if he sees his job as solely to hammer nails, the job gets dull. But if he thinks he is building a house, suddenly the tasks are more fulfilling. Give them value

Without regular, detailed feedback, this is impossible. Feedback should be given not only on their standard of work, but also on the importance of their role in the company (both now and in the future) and their potential for growth. This sort of feedback builds their feeling of your commitment to them, their development and their growth. I am amazed how often I talk to people who say they never knew how much they were appreciated until they left - and then it’s too late. Give them control Autonomy: Where possible, let go of a rein and let your employees get on with their work. Leaving your employees to work on their own creates a sense of responsibility and trust. Even more, give them authority, including financial – give them a budget to be accountable for. More than anything, this would have made the difference in my opening story. The more you incorporate these factors into your business, the more you are likely to see an increase in your employees’ motivation and performance, thus increasing your retention of key staff. Next issue I will focus on building commitment by treating them as individuals.

What’s happening on the business and entertainment front



The Food Show

Event management

The countdown to The Food Show Christchurch is on. This year’s event has nearly 100 exhibitors, along with an impressive line-up of top culinary talent ready to share their tips and tricks. So get along to the CBS Canterbury Arena for the sounds and smells of delicious food and drink, at the event for people who love eating, drinking, cooking and entertaining.

If you organise and run events, whether they’re corporate events, awards dinners, conferencing or other special events, you’ll know how time consuming and stressful this can be. This workshop will give you the fundamental skills and knowledge, practical advice, tools and templates to confidently plan and deliver great events which meet objectives and create a lasting positive impression in the minds of those who attend.

For more information, visit:

For more information and to register, go to:

THURSDAY, SEPTEMBER 19 Project management intro and practice workshop This conference will emphasise on the technology management practices and will allow participants to understand the basics of project management and basic project management terminology. You will also learn from this conference about project management method, overview of terminology, techniques and practices. Exposure of various opportunities will be a great benefit for the attendees. For more information, go to

SATURDAY, OCTOBER 5 – 7 Women’s Lifestyle Expo The Women’s Lifestyle Expo is now Christchurch’s largest expo with more than 220 exhibitors featuring everything from jewellery and health products to business products and information. It features crafts, fitness and beauty products, food and wine sampling, homewares, education providers and much more. Make it a day out with the girls, or use the expo to take some well deserved time out for yourself. For more information, go to:



Exhibiting at a table top expo


A simple and cost effective way to raise your profile and promote your products or services to other members, expos usually include a mix of 15 - 20 businesses from a range of industry sectors. Table top expos are held three to four times a year and run in conjunction with business network events.

TEDxChristchurch Curiouser and Curiouser brings together leading local, national and global thinkers and doers. It promises to be a one day event like no other, delivering a forum for curious, open, passionate people come together to be intrigued, inspired, provoked and uplifted.

To register, go to:

For more information and to register, go to:


FRIDAY, October 25 – 28

Fly My Pretties September 2013 will see Fly My Pretties return to their roots as they embark on 20 intimate shows across New Zealand on the Homeland Tour. Assembling a new cast of talent and a new book of songs reminiscent of the acoustic styles of their early releases the mammoth tour will introduce the collective’s iconic high production show and cast of burgeoning kiwi talent to heartland New Zealand for the first time. For tickets, go to:

Festival of Transitional Architecture The annual festival of transitional architecture returns to temporarily transform the city's urban environment. This is a free, public event which engages with the city of Christchurch by exploring urban regeneration through large scale collaborative projects and urban interventions. It is the first and only festival of its kind in the world. For more information, visit

ARE YOU PREPARED? AT WORK? AT HOME? A burn? A gushing wound? You rush to the first aid kit−your worst nightmare−it has nothing to help your current situation?

Maxwell Health can help you: • • • •

First Aid Kits for work, home and vehicles Practical extras available to make your kit exceptional All our kits exceed OSH requirements We provide a restocking service

BE PREPARED Phone or email us now!

0800 376 600

September/October 2013 | 11

News | Local Moves

The Court carries on

$50 million tax pool helps grow Canterbury business The infrastructure recovery phase of the Canterbury rebuild has offered some fantastic growth opportunities to businesses.

The Court Theatre is more than just a local institution - it’s world famous in Christchurch. After losing its wonderful home in the Arts Centre, The Court’s future seemed less than certain, but the community rallied and in December 2011 the theatre’s doors reopened in its new Bernard Street home. Long time partner the Bank of New Zealand is celebrating its 20th year as The Court’s principal sponsor. Court Theatre chief executive and chairman of BNZ Partners in Canterbury, Philip Aldridge says the partnership has been life sustaining for the theatre. In June BNZ Partners held its annual gala at The Court and Aldridge presented BNZ Canterbury acting managing partner Reece Macdonald with a commemorative framed copy of the 2013-14 season brochure. “Our sponsorship of The Court Theatre is a long term relationship supporting arts in the community for which Canterbury is blessed with such quality shows,” Macdonald says. When the bank changed its sponsorship emphasis nationally, BNZ Partners Canterbury chose to continue its financial support of The Court. “This reflects our wish to remain deeply involved with arts in our community,” Reece says.

The Court Theatre and BNZ relationship was colossally beneficial in a crisis. “As we had a long and strong relationship, when the earthquake crisis hit, BNZ Partners was able to say ‘how can we help and what can we do’,” Aldridge says. “BNZ held out a lifeline by offering a loan which facilitated the launch of the fundraising to build our temporary theatre,” he says. Pre-quake figures from Creative New Zealand show 37 percent of all theatre attendance in New Zealand is at The Court. How important professional theatre is to Christchurch was emphasised by the community commitment after the quakes. “The first thing rebuilt after the earthquakes was a theatre paid for by public donation,” Aldridge says. “It was a 17 week build and opened in December 2011 to be enjoyed by theatre lovers ever since.” Macdonald says the bank admires what The Court achieved and how rapidly it achieved it. “The Court Theatre forged ahead and continued to produce exceptional shows when Christchurch was experiencing high levels of uncertainty.” The Court’s 2013-14 season includes eight shows. The professional company also performs a programme of new New Zealand writing under The Forge banner and Scared Scriptless is on twice a week. Five children’s shows are produced each year and there is a comprehensive education programme established in the community.

Correction In the previous issue of Canterbury Today the feature article about Global Construction Solutions and Canterbury Metal Solutions, on pages 76-77, stated that the two businesses are part of the Reese Group of companies. Although this is correct, what wasn’t accurate was our spelling – we called it the Reece Group, not the Reese Group and we apologise for any inconvenience caused.

12 | September/October 2013

But taking advantage of those opportunities is not always so easy - especially when cash can be tight, funds are needed to expand businesses to meet the growth opportunities and hefty provisional tax payments still have to be made. Fortunately, a simple tax finance solution is available that was specially established to help Canterbury businesses through the cashflow squeeze. To mark its 10th year anniversary in business, the innovative pioneer of “tax pooling”, Tax Management New Zealand (TMNZ) set up a $50 million pool of cheaper finance specifically for provisional tax – offering a maximum 5.75 percent interest rate, around 1.5 to 3 percent cheaper than its rate to New Zealanders in other regions. One of the bigger players on Christchurch’s rebuild scene, March Construction, a multidisciplined civil construction firm, was among the first to take up TMNZ’s offer. Like many business owners March Construction’s managing director, Guy March first heard about TMNZ’s $50 million fund through his accountant, in this case Keith Yardley. March says his 42 year old business didn’t suffer significant damage to the head office and yard facilities. But he explains, after the September and February earthquakes, there was the prospect of a very significant amount of work. The work came about in waves rather than constant growth. “We had to turn our business around from contraction mode to expansion very quickly, bring on new staff and consider capital investment.” Having recently become a subsidiary of world leading French construction group, Vinci, the future for the 42 year old company looks bright. However, March says, the business is capital intensive. “Investment is needed for plant and equipment. It’s also demanding on cashflow – from working capital requirements of growing construction contracts.”

CEO of TMNZ, Chris Cunniffe

He says the special finance rate was very attractive to the firm – and greatly appreciated. “It meant we could make the decision to utilise cash generated for investment into the growing business and finance our tax payments without undue penalty on the company through the IRD’s use of money interest rates. “It also allowed us to retain healthy cash balances, which is vital to security in our business as cashflows can fluctuate significantly from month to month.” CEO of TMNZ Chris Cunniffe says the fund was originally available for provisional tax payments due between May 7 this year and July 28. “However, we’ve now decided to extend the scope of the offer until January 31, 2014.” He further explains, “The fund is pitched at companies who are doing well profitwise who need to draw on their cashflow to reinvest in their business. It’s also great for any companies using debt that want to lower their overall cost of funds.” Everyone is a winner with this initiative. It has allowed March Construction to grow in response to the needs of Christchurch as the infrastructure recovery gathers momentum. March Construction has invested in new plant and equipment as well as helping to provide significant employment opportunity for local Canterbury people in the business. So far more than 30 companies have taken up the offer, but Cunniffe says there is still a considerable amount remaining in the fund available for other Canterbury businesses. “To take up the offer, businesses should call Joanna Overall on (09) 520 8928 and ask for the special Canterbury rate.” To make arranging Tax Finance even easier, TMNZ launched the Pay My Tax app in August, so people can defer the date they pay their provisional tax to suit them better from their phones.

News | Strategies

Do you have a strategy or just a goal? Too many New Zealand businesses are holding themselves back from sustainable growth by failing to develop an effective business strategy. And many of them don’t even realise it. That’s the conclusion business coach Leigh Paulden has reached after 11 years helping companies overcome growth chokepoints. Many businesses grow simply by doing what they do well, without planning strategically for where they want to be, he says. And if they grow too fast without having a clear direction, it’s highly likely they will come off the rails under the pressure. Even businesses that think they have a strategy often don’t, as they have confused goals or tactics with strategy, he says. “Quite often, people think what they need to do tactically is a strategy, whereas tactics should be a result of having a clear strategy. “They think ‘we need to do this or we need to do that’ – but why are you doing this? How is it going to help you get to the point of where you want to be? “Businesses often can’t tell me where they want to be without focusing on turnover or profit or sales. But they’re focusing on a number rather than a place.” An effective strategy starts by centering on what Leigh, who is New Zealand’s only Gazelles International accredited business coach, calls a core ideology. “What are the driving passion and core values of the business? Why do you do what you do?

Strategy is having the answers to the questions around the why, the where and the what. Until you know the why, the where and the what, you can’t determine the how.

the “where” is about where it will be geographically in the market and with which products or services; and the “what” is shorter term priorities for the company. “Once you’ve determined that, then you look at how you’re going to achieve it,” Leigh says. “Setting out to achieve a certain level of turnover or profit is not a strategy – but meeting your financial goals is a result of being clear about your strategy and your tactics, and getting the right things right.” Another common stumbling block for companies is that its leaders may be thinking strategically, but they’re all following a different strategy. He gives the example of one professional services company that was doing OK, but not spectacularly. “Their profit was nowhere near where it should be.” The main reason was the four directors all had different strategies and were pulling in opposing directions. Leigh helped them to decide on a clear, mutually agreed strategy so they could all work effectively together. “They’ve now got direction, and they’re executing it. As a result, their profit has increased by 450 percent in the past 24 months.”

“Strategy is having the answers to the questions around the why, the where and the what. Until you know the why, the where and the what, you can’t determine the how.” Strategy put together correctly and executed It’s vital for businesses to be clear about their well should give you a competitive advantage. strategy so they know where to focus their efforts, and know what not to waste their The “why” is about the passion driving the business and its future destination; time on.

Can you sell? If so, we want you !

“In one company I was working with, it became very clear that two things the company was putting a lot of time, energy and money into were actually going to take it in the wrong direction.” Once the strategy was clearly identified, the company could confidently shift its resources to areas that would bring sustainable growth. And having a clear strategy also helps businesses ensure they’re not blindsided by events or situations they didn’t see coming. “Having a clear strategy will also drive what you are watching and what leading indicators you are taking notice of, so you will see what’s coming.”

Most companies have not stopped to clearly define their core values, which is one thing that holds them back. Core values are simply a handful of rules that your company has in place and lives by regularly. They are not what you aspire to be as an organisation, they are what your company lives by now. They are not something to aim at – they are something you live by every day. They are essential to your organisation’s identity, and might be something like: • Creativity and innovation • Customer focus

The good news is that once they have identified a clear strategy and a plan for implementing it, they do get that time back – and the sustainable, profitable growth they were looking for.

• Family first.

What’s at your core?

What are your core values?

It is extremely important for an organisation to be clear on its core ideology, because until you understand it you can’t work out your strategy.

The other part of core ideology is core purpose: why is the organisation doing what it is doing? Do not confuse the company’s products, services or income streams with core purpose. Core purpose reflects people’s idealistic motivations for doing the company’s work.

To understand your core ideology, you need to know what your core values and your core purposes are. These are two of the fundamentals of strategy and a check when making strategic decisions.

Whatever they are, your company has to define them – they must come from how you actually operate, not from outside. Share and repeat them often and live by them yourself.

You can find out more at

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September/October 2013 | 13

HR | Staffing

The war for talent Human talent should be high on the key corporate risk list for organisations. Talent shortage is no longer an HR department issue - it’s an organisational risk that requires attention. The War for talent is about to heat up again after abating for a while following the global financial crisis. A recent survey by the London based Economist Intelligence Unit (EIU) that queried almost 600 senior executives from around the world gives rise for concern when 72 percent stated that their organisational performance had suffered due to a lack of necessary skills. As the global economy slowly recovers and a so-called ‘new normal’ takes hold, organisations are seeking to regain competitive advantage or efficiency gains by doing more project-based work that’s focused around core business. On the face of it this is great however, some research by KPMG suggests these organisations are committing to a higher volume of projects that have a significant increase in complexity and that require more money to finance. These factors must dramatically increase the risk of failure at an organisational level and the potential brand damage that could be associated through lack of resource with the right skill set. Going back to the EIU survey and the lack of skills suggests there is a problem looming, especially when another part of the same survey found that the most important individual skill those executives required was 14 | September/October 2013

people with the ability to ‘get stuff done,’ as well as the most important organisational capability of finding leaders to implement strategic change. One conclusion suggests that future talent will need to acquire or develop advanced skills to deal with increasing complexity and volume of work whilst balancing risk within established thresholds.

Global hunt for talent The surge in demand for talent will see countries throughout the Asia Pacific region, as well as the emerging economies of Russia and Latin America, hunt globally for talent and especially for the key capability that gets stuff done and quickly. This could further drain some skill sets in New Zealand that are already considered as having shortages. The rebuild of Christchurch for example could take considerably longer than desired, not because of funding restrictions, but rather due to shortages of various skill sets required. Furthermore, there are two further changes happening within the wider talent pool that should concern those in the boardroom, as well as the executive office and the those in the HR department of all organisations; namely the massive amounts of retirement that is emerging and secondly the increasing transient nature of the next generation workforce. Data from the UN Population Division titled ‘World Population Prospects on Retirement Age Populations’ shows dramatic increases in people reaching retirement age over the next couple of decades. In New Zealand we can anticipate that 25 percent of the population will be aged 65 or more in 2050. While current workforce talent is being tempted offshore, presumably to pursue better opportunities, future workforce generations will be far more mobile than current ones. Resources of tomorrow will move from job to job more often and quickly as their whim and/or need dictates.

While current workforce talent is being tempted offshore, presumably to pursue better opportunities, future workforce generations will be far more mobile than current ones. Resources of tomorrow will move from job to job more often and quickly as their whim and/or need dictates.

We see the beginnings of this today. Individuals and teams can research, consider and act on vacancies from anywhere in the world. Those individuals will make engagement decisions that include factors other than just monetary based reward systems.

Pressure to attract and retain

management techniques that focus on enabling, capacity, balancing and prioritisation within the plans. The following 7-point risk mitigation plan that should assist: • Build your brand so it’s talked about as cool! • Conduct capability assessments • Conduct better talent needs analysis

As a consequence of the above, all sorts of pressure will be on an organisation’s ability to attract and retain resources in sufficient capacity and that have the skills for the future economies.

• Recruit for Success – package and build good relationships

So other than just simply retain the pending retirees for longer, what must organisations do to attract those skilled ‘global gypsies’ to set up camp and stay a while? The answer lies in organisations making themselves the most attractive they can be.

• Position, post or second people as part of career path

This is more than branding or marketing.

How can talent risks be mitigated and managed? Every organisation needs to look well ahead and relate talent demand to the strategic and operational plans the organisation wishes to achieve. This could see the use of portfolio

• Target and bring back previous employees that have left your organisation

• Create a 10-15 year HR Plan. Bottom line is that organisations of all sizes need to have human talent management on their key corporate risk list. I’d suggest in the top three at least. Organisations need to focus and invest in making their brand really attractive as well as modifying policies and processes for better resource development and utilisation. People talent is no longer a HR department issue; it’s an organisational risk that requires proactive attention.

News | Ideas

Don’t worry,

be happy

By Melinda Collins

There’s nothing like staring at a blank screen, knowing the words that haven’t turned up so far don’t look like they’re going to arrive anytime soon, and all you can hear is an editor in the background yelling for his copy to get the blood pressure up. Perhaps I need to change career paths… a nice relaxing gig as a seamstress or a librarian. At least that’s what the stats would suggest, with a new report into the least and most stressful professions by compiled by analysing 200 different professions, measuring work environment, job competitiveness and risk.

Some signs of excessive stress:

“The field’s high growth opportunities and minimal health risks in a low-stress, pleasant work environment makes the job of university professor the envy of many career professionals,” publisher Tony Lee explains.

• Fatigue

Stress, by definition, is the interaction between an individual and the demands and burdens presented by the external environment. While we all know a certain amount of stress comes with the territory of, you know, just simply living in a modern world, an excess can cause a range of mental and physical ailments, according to the experts.

Common causes:

Such ills can include headaches, body aches, breathing difficulty, exhaustion, dramatic weight gain or loss and depression and anxiety. Of course at the highest end of the spectrum it has been linked to heart attacks, high blood pressure and other more serious and sometimes life threatening conditions. It’s not an issue which should be taken lightly by employers or employees. While some degree of workplace stress is normal, too much stress can impact your productivity and physical and mental health. Finding ways to manage workplace stress isn’t about huge changes or rethinking career options, but rather about focusing on the one thing that is always within your control: you. The first step for any improvement is to recognise what needs to change. Learn the warning signs of excessive stress at work. If you ignore these signs they can lead to bigger problems.

• Feeling anxious, irritable or depressed • Muscle tension and/or headaches • Social withdrawl • Problems with sleeping • Loss of interest in work • Trouble concentrating • Loss of sex drive • Use of coping mechanisms including but not limited to drugs and alcohol.

• Lack of job security • Increased workload expectations • No increase in job satisfaction • Personality conflict • Lack of resources • Poor working conditions • Harassment or bullying.

So what can be done? List it - Start with keeping a mini diary of when you get stressed and what caused it. This may lead you to pick up some patterns which could help. Discuss your findings with a professional or a friend as this simple act may assist. Before entering situations which have caused your stress in the past, you can preempt the feelings and plan strategies. Get organised - Sometimes your stress is simply a by-product of disorganisation. How about try some new techniques and see if they make a difference. Keeping a diary, prioritising appointments and keeping your desk clear, are all ways to help time management and organisation. Shuffle the deck - Perhaps the stress is simply caused by not having the resources available to complete tasks. Delegate if you

are in a position to do so or talk to other managers and see where they’re at. You never know, someone might be looking for a more challenging workload and wish to take on some of your responsibilities. Perhaps you just need a re-shuffle of resources. You never know until you open the lines of communication. Actively relax - Try some deep breathing from as low down as you can get it, or muscular tensing and stretching. Perhaps schedule some time each week on a particularly stressful day to get a massage or go for a power walk at lunch. Have a long bath after work, walk the dog or read a book. Don’t just let relaxation happen or not happen. Plan it. Take time out - If you can’t take the stress out of the girl (or guy) take the girl out of the stress. Sometimes there really is no other way than to just remove yourself from a situation to get some clarity. It’s not particularly healthy to eat over your computer or only stopping long enough to pour another coffee. Take a walk around the block, as they say fresh air is nourishment for the soul. Sleep - A good night’s sleep is an important factor in dealing with stress. When you are tired, you are less patient and easily agitated, which can increase the presence of stress. Most adults need 7-8 hours of sleep per night, but some people simply need more. Thought management - What we think, how we think, what we expect and what we tell ourselves often determines how we feel and how well we manage our stress levels. Thought management is all about changing the thought patterns that produce stress. So when you start thinking negatively about your circumstances, make the choice to think differently. There are a lot of self-help books and videos out there to help with this.

Don’t be afraid to ask for help - You can try talking to family and friends, but sometimes it really is hard to form some strong coping mechanisms. Counsellors are trained to figure these out for you. It’s not a sign of failure to talk to a professional, but it is important if it’s in your best interests.

10 Least Stressful Jobs 2013 - Median Salary 1. University professor


2. Seamstress/tailor


3. Medical records technician


4. Jeweller


5. Medical laboratory technician $46,680 6. Audiologist


7. Dietician


8. Hair stylist


9. Librarian


10. Drill press operator


10 Most Stressful Jobs 2013 - Median Salary 1. Enlisted military personnel


2. Military general


3. Firefighter


4. Commercial airline pilot


5. Public relations executive


6. Senior corporate executive


7. Photojournalist


8. Newspaper reporter


9. Taxi driver


10. Police officer


September/October 2013 | 15

News | Business Tips

Management traps to avoid By Stephen Lynch

Leaders have two main jobs – direction and delegation. You don’t 'do the work' anymore because it’s your job to 'get things done through others.' You make the transition from using your functional skills to supporting other people to use theirs. Your job now is to prioritise the right key performance indicators and projects and then get them done through your people. You start by setting clear goals and providing clear directions about what good performance looks like. Then put the right systems and performance measures in place and hold people accountable to achieve those standards. Now, step back and let your team figure out how to do it. They’ll develop faster and you’ll get more done. Yes, you are accountable for the results of your team’s work and you need to provide

16 | September/October 2013

training, mentoring and support - but don’t try to control everything that happens. You may think your way is the right way - but it’s not the only right way. You still have to hold people accountable Ideally, every role should have one objective measure of performance, a “score” which is used to measure that person’s performance on a weekly and/or monthly basis. Everyone must know at the end of every month whether they are doing a good job or not. If someone is not achieving the target level of performance, it is important that you deal with it promptly at the end of each month. Rarely does a performance issue fix itself. Ask questions to understand what is really going on, and agree the specific actions both parties will take to address the performance issue in the coming month. Don’t spend too much time trying to fix problem performers The 80/20 principle shows us time and time again that we must focus our time and resources on the employees, products, services, and customers which are the highest performers, and on those with the highest future potential.

Unfortunately when it comes to staff, it is an all too common trap for managers to spend most of their time trying to “fix” poor performers, and as a result they can end up neglecting their A players. Assuming you are providing the appropriate training, coaching and support - if a sub-par employee can’t be brought up to speed within a mutually agreed time frame (I suggest three months), then you must accept that you have made a hiring error and cut them loose. Stay in touch with the customer Make sure you truly know what is going on at the front lines of your business. Get out there and see for yourself. Speak to customers. Spend time listening to customer service calls to hear what upset customers really think about your products and services. Make it safe for your people to tell you the raw unvarnished truth. Don’t argue with them or shut them down. You may not always like what you hear, but at least now you have the opportunity to put it right. Get the raw data you need to make good decisions. Make a decision The military teaches their officers that any decision is better than no decision. If you

happen to make a wrong decision, admit you were wrong, and make a better one – but don’t just stand there being indecisive! Keep the home fires burning Just as we need to keep the romance alive in our personal relationships and not take our loved ones for granted, we need to apply the same thinking with our people. Praise and recognise people who achieve their target level of performance every month and who simultaneously model your core values. Engage your people with your heartfelt passion. If you are not truly passionate about the journey you are on, then you should not be leading these people. Stop being the hero If you have to keep parachuting in to save the day, you get to feel like a hero, but it is a symptom that you have not yet learned how to be an effective leader and a clear sign that you need to go back and address one or more of the above steps.

Stephen Lynch is the chief operating officer of Global Operations at Information kindly provided by

News | Sales

News | Technology

Building successful budgets

Regulating the cloud

By Richard Gee

The process of building a successful, realistic budget with your sales team can be very positive if you handle the process to get buy in. Budgets that are imposed by the accountant or manager taking last year's results and adding seven percent do not get buy in and are often ignored or disrespected by sales staff. Budgets that sales staff participate to set get ownership and become customer result driven and show you, as manager, the extent of the knowledge your sales team has of your top 80 percent + customers. To set a participative budget call a meeting of your team and show them last year’s results per customer in each territory. Outline any major new product releases for the year and maybe any changes that could impact on sales. Then design a form with four columns headed: Customer now / Exceeds last year/ Stays same / Declines. Then get your sales team to input each customer from their base in the ‘now’ folder with their revenue from last year. Then get them to look at each customer and decide, based on their knowledge, what the revenue will be for that customer in the coming year. They either grow and the rep explains why, stay the same (and explain why), or decline and again explain why.

18 | September/October 2013

This then builds a customer based budget picture up, and sometimes the other reps present can help out if they have knowledge about the client. The salesperson will quickly show their intimate knowledge of the customer to you and should make sound estimates of budget spend for the next year. Ownership is immediate and this budget will be obtained. Once the review is complete a pattern per territory will show through - then ask your reps where will they get the revenue being dropped by declining customers from. They then make a list of new prospects to fill a gap and get a sensible budget. To this budget you can add the impact of new products, services or territory changes to get a sales figure. Make sure you get your sales team to sign the bottom of the budget planner sheet, then you have total proof of their commitment to chasing for sales. Then every month or every three months you ask them to review progress against budget per customer and praise, warn or challenge the results you see. For a copy of a budget planner sheet visit free downloads. Enjoy your budget planning and get the buy in from participation. For further information email

A leading cloud technology expert has called for government regulation to protect consumers who move their data and images onto cloud applications. Optimizer HQ CEO Manas Kumar says many popular cloud apps are designed to be one way, making it hard for customers to leave. Kumar says numerous cloud service providers do not allow their customers to export data in a usable format, which means consumers are vulnerable to loss or being locked into long term contracts, despite the opportunity to have a month-tomonth arrangement. He says that in the same way the government moved to regulate phone number portability, a set of industry standards are required to ensure “data portability” for cloud based applications and with them, New Zealand has the opportunity to become a world leader in cloud data protection. “Most consumers do not have the technical knowledge required to manage transfer of data from one provider to another let alone cope with the complexities of exporting data which is not available in a common format,” Kumar says. Managing the portability of data from the cloud is just one potential pitfall of an emerging trend facing Kiwi consumers and small businesses.

“Many of us saw the Christchurch earthquake as an example of a worst case scenario in terms of loss of data after a disaster. Unfortunately all that was seen was the benefits of handing over storage of our data and images to a cloud app. “Storing files and information in the cloud is becoming mainstream among thousands of businesses but little has been publicised about the issues around exporting data from one provider to another or moving business from one provider to another using a common language of exchange,” he says. He says there are other issues consumers need to be aware of including the stability and uptime guarantees offered by most cloud providers. “Beware of the classic “force majeure” or “act of God” clause that all cloud application providers have in their terms of use agreement. It is important to read those terms carefully and understand the impact of any potential downtime to your business and assess the solutions offered exclusive of any price sweeteners or other incentives - don’t compromise on business continuity for the sake of short term savings. Many cloud providers including Optimizer HQ have premium services with guaranteed uptime, so it is important to discuss all options. Kumar says that in order to protect themselves from loss of data in the cloud, consumers should form an appropriate backup and exit strategy from each application.

Land For Sale – Fantastic location 818 Colombo Street Section


Land Owner

818 Colombo Street, Christchurch

Gary Collins

Consent approved to establish a mixed use (retail/hospitality and office) development. Preliminary plans prepared proposing car parking on the eastern half of the site and a new four level building on the western side of the site adjacent to Colombo Street. At present retail and/or food and beverage activities are proposed at ground floor level with office activity on the upper floor levels.

M 021 742 344

- UP TO 16 CARPARKS - Possible to build 4 levels, approx 2200m – 3 office and 1 retail - Total building floor area 2200m2 - On site rear car parking - Architectural concept plans available from well regarded M.A.P Architects - Land 1012m - Asking price $2 million dollars.

News | Power Prices

Easy money for Canterbury households The Electricity Authority and Consumer NZ are urging Canterbury households to check their potential electricity savings at to keep pressure on power companies to provide more competitive deals. Research conducted by the Electricity Authority based on 2012 data, estimated that 50 percent of New Zealand households paid above the average retail offer available to them. If all eligible households in the Canterbury region had switched to the cheapest electricity provider during the year, they could have saved an average of $178, or collectively $40.1 million. Consumer NZ chief executive Sue Chetwin says Canterbury consumers still have the power to make savings if they shop around for a better deal. “The average saving for Canterbury households has increased from $147 to $178 per year, partly because there are new retailers. It’s easy money - what’s stopping people?”

Electricity Authority chief executive Carl Hansen says the What’s My Number campaign has provided New Zealanders with a quick and easy way to find out their potential savings number and then go on and switch to get the best deal. “We have seen increased competition in the market which has resulted in better deals for consumers. With up to nine electricity retail brands in the Canterbury market, consumers are able to take control and shop around for their electricity.” The What’s My Number website enables people to quickly identify their estimated savings using a simple calculator. People wanting to access the estimated savings and

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20 | September/October 2013

We have seen increased competition in the market which has resulted in better deals for consumers. With up to nine electricity retail brands in the Canterbury market, consumers are able to take control and shop around for their electricity.

switch can then click through to Consumer NZ’s Powerswitch website to confirm a new retail deal and initiate the switch to a new retailer.

“What’s My Number is a free and independent service, so jump onto www.whatsmynumber. to find out if you could save money by switching power companies, then switch,” he concludes.

Research has also shown that New Zealand has one of the fastest switching rates in the world, with an average of four days to switch from one electricity retailer to another.

For those who don’t have access to a computer at home or work, they can visit their local Citizens Advice Bureau where staff are trained to help guide people through the What’s My Number site.

Hansen says the What’s My Number campaign has provided New Zealanders with a quick and easy way to find out their potential savings number and then go on and switch to get the best deal.

For more information visit

MANUFACTURERS ARE DOING THE BUSINESS HERE AND OVERSEAS Despite some alarmist talk about manufacturing being in “crisis”, the facts and figures show that despite recent headwinds, manufacturers in New Zealand have been remarkably resilient. Apart from a dip due to the global financial crisis, manufacturing has been heading in a good direction, and the sector is 20 percent larger than it was in the late 1980s. Having said that, there are less people employed, but that is a global trend and is connected with higher investment in technology, replacing lower level jobs. An inevitable aspect of advancement as labour productivity growth has led to output growth, with lower employment growth. The hollowing out of manufacturing jobs is more intense across larger firms, whereas niche manufacturers are relatively resilient. German mid-sized manufacturers are a good example of this. Among other things, the secret to their success lies in focusing on a global niche with the aim of dominating it, constantly innovating technology,

maintaining long term relationships, and being relentless about customer service. The Germans are also good at using applied research institutes that facilitate the transfer of scientific research into innovative products and services. This area is where our Callaghan Innovation can really help. Callaghan Innovation is adopting a simpler approach helping firms accelerate the commercialisation of innovation. More of New Zealand’s top R&D performing businesses are now eligible for funding. Callaghan Innovation is administering three new business R&D grants, replacing the previous technology grants. The DHL exporter survey, released in June, shows the importance of innovation in offsetting other challenges such as currency. It shows that exporter confidence is up

despite the strong Kiwi dollar, with 59 percent of exporters confident that orders will increase in the next 12 months. They are focusing on the things they can control and employing strategies to maximise these – including refining their offering, considering re-pricing, investing in different markets and competing online. Overall the bigger picture for New Zealand manufacturing is a positive one. The latest BNZ - BusinessNZ Performance of Manufacturing Index (PMI), showed the manufacturing sector recorded its highest level of activity for almost nine years. The strong result mirrored positive comments from respondents outlining the improving building/construction sector, increasing offshore orders and new customers/opportunities for their business.

WWW.CECC.ORG.NZ Optimism can be particularly well placed in connection with the Christchurch region, as lots of manufacturing is connected to the building and construction industry. A huge pipeline of activity will be generated in the Christchurch rebuild. Collaborate Canterbury is doing a fine job of bringing together construction sector businesses from across New Zealand and connecting them with Canterbury companies. This increase in construction activity and the manufacturing supporting it is set to continue for years to come. After some hard years, manufacturers in NZ are lean and mean, and well placed to take efficiencies forward overseas. Catherine Beard ExportNZ Executive Director

TODAY NEW ZEALAND MANUFACTURERS AND EXPORTERS ARE UNDER PRESSURE FROM ALL ANGLES - the high dollar, the global crisis, interest rates and the cost to market are just some of the challenges the sector faces. CECC has an expert team available to provide advice, guidance and support to help you set your business in the right direction.





• Comprehensive business advice & support

• Export & import price planners

• Introduction to the exporting process

• ExportNZ Canterbury Breakfast Series

• Export mentoring

• Export contract of sale

• Export documentation

• Export market updates

• Capability building voucher programme

• Contractual issues for exporters guide

• Online international marketing

• Global Connections

• Monthly manufacturing & exporting e-newsletter

• Export & import marketing guide

• Project management

CECC – Your First Source For Business Advice – visit or call 0800 50 50 96 to learn more about membership

News | Cover Story

Ready for

blast off By Anthony Patrickson | Photo taken by Jenna Day

The idea of becoming airborne using a jetpack has captured people’s imaginations ever since the jet engine first appeared. Unfortunately, unless you’re James Bond or Buck Rogers, the realm of the imagination is where the idea’s firmly remained… until now.

22 | September/October 2013

News | Cover Story

Glenn Martin and his team at the Martin Aircraft Company have brought the jetpack dream alive with the Martin Jetpack. Bringing the jetpack to reality was the vision of a five year old Glenn Martin, but unlike most of us, he listened to listen to his inner child and has pursued his dream of one day flying one. Glenn’s quest finally materialised in 2004 with the creation of the Martin Aircraft Company in Christchurch and the mission began to turn his childhood vision into a viable commercial entity.

The man behind the machine Glenn is a visionary and self confessed mad scientist, yet there is something different about this inventor, his self awareness is immediately apparent as he recalls the steps that led to Martin Jetpacks becoming a viable venture. “We’re all taught that we have to grow up to not pursue such fantasies, but at the age of 21 I was drinking at a pub in Dunedin while at Otago University and a conversation popped up about jetpacks. As you could imagine, it was very cold in a student house in Dunedin during the winter months, so I spent a large amount of time in the library and in between studying biochemistry and physiology, I used to research about jetpacks.” The more he learned, the more he realised the design flaws of other jetpack ideas. “I spent about three and a half years doing the mathematics and discovered the only jetpacks out there were not in fact jetpacks per se, they were actually rocket-packs made by Bell Aerospace and they could only fly for around 26 seconds and you had to weigh less than around 60kg to be able to get off the ground. I weigh about 100kg so that just wasn’t going to work for me.” As you’d expect with a jetpack, the barriers between the inventor and the market place were plentiful and had restricted many great ideas in the past, but he wasn’t about for fall victim to the inability to market a product. “I did a lot of reading on inventions and in particular, inventors and discovered that many of them fell over when it came to the marketing and business side of their work. I then thought what do I do with a biochemistry degree to help get over this? “I came to Christchurch deliberately as the mechanical engineering department is located in the University of Canterbury and I took a job in the pharmaceutical industry working in sales and marketing to learn a bit about the real world” Working with the University of Canterbury during the early phase of research and development linked Glenn with like minded engineers who verified his calculations and saw the potential in what he described as “something you strap to your back and take flight”. What started out as a hobby quickly morphed into something more serious; prototypes were built, intensive testing carried out and what seemed like a pipe dream was, literally, beginning to take off. The excitement attracted other scientists and by 2008 Martin had more than 200 people from all around the world who’d signed non-disclosure agreements working on his project.

“We eventually got it off the ground with my wife, Vanessa strapped in six weeks after the birth of our second child. I needed someone who was light enough, who would keep their mouth shut and was as mad as me, to be the pioneering pilot – that was Vanessa!” That initial video of the jetpack leaving the ground and with that, delivering on promises, enabled more funding to be sourced and further steps were taken improve the already significant engineering feats that had been invested into the jetpack. No8 Ventures Management, a venture capitalist specialising in taking Kiwi companies to the world, recognised the potential and invested a significant amount of cash to “take it from the garage”. With a workshop and more engineers onboard, Martin Jetpacks began shaping into a business rather than Glenn’s private crusade. In 2008 Glenn and the team took their invention to the Mecca of aviation – Oshkosh, USA. The annual celebration of aviation attracts enthusiasts from all four corners of the globe to gaze upon feats of flight in all shapes and forms. “We took our development to Oshkosh for two reasons; firstly, to show the aviation world our invention and secondly to decipher whether there was actually a market for jetpacks. Initially we expected to take orders for three to four jetpacks, leave the show and deliver them the next year and so on. But apparently there is a sizeable market for jetpacks and the numbers were in the thousands.” As so happens when dreams and dedication collide, amazing feats of ingenuity take place. Martin Jetpacks had now brought the fabled idea into the realm of the real, unearthing high demand in previously unforeseen markets. The search and rescue market was understandably interested and saw the possibilities to strap a paramedic to a jetpack to access locations unreachable by ambulance, quicker. The Martin Jetpack is now scoped as a potential life saver, a vital tool for the emergency services to deploy when necessary.

continuing the development work for the lighter recreational Jetpack for personal use.

The new P12

In the limelight

Officially released this August, the new P12 prototype is being hailed as a significant step forward for a company you hardly accuse of not being forward thinking.

Publicity snowballs easily when the topic of interest is solo human flight. Martin’s Jetpack has made the front page of The New York Times, Time magazine’s Top 50 Inventions of 2010, plus the team were invited to meet the likes of David Letterman and Jay Leno.

There is no torque, compared to a helicopter, making the flight process smoother which, in turn, is aided by the on-board computer. Two joystick-like controls, one in either hand determine height and direction simultaneously providing a simplistic mode of flight.

“We were also famously offered the chance to fly the jetpack at the Playboy Mansion. The deal was that the pilot would fly the jetpack for a photo shoot, but the pilot we had was my 16 year old son, unfortunately that call got directed to Mum and the answer was a resounding no!”

The next few years will be extremely exciting for the Martin Aircraft team as the Martin Jetpack begins to hit the market. All eyes will be on the Christchurch based innovators and one thing is for certain, the sky is certainly not the limit, it’s actually the destination for Glenn Martin and the team.

Martin Aircraft CEO Peter Coker says the P12 prototype is a “huge step up” from the previous prototype. “Changing the position of the jetpack’s ducts has resulted in a quantum leap in performance over the previous prototype, especially in terms of the aircraft’s manoeuvrability. “We have full certification from the New Zealand Civil Aviation Authority for manned flight and have made great progress in recent months in increasing the flight time of the aircraft,” he said. The company’s current focus is on improving its jetpack’s performance through some engine refinements in order to get it ready for commercial sale. It is intended that the first product to the market will be a First Responder jetpack for specialist commercial users in defence and civil defence. The goal is to get the flying hours up with users like these while

Vital stats: Top speed: 101km/h Range: 51km Weight: 114kg Wingspan: 1.68m Length: 1.50m Fuel capacity: 18.93 litres.

either side of a harnessed pilot. The engine is a 2.0 litre V4 with 200 horsepower fuelled by premium petrol.

The Company website was launched in 2008 and has received in excess of 160,000 enquiries.

How does it work? The Martin Jetpack is not so much a jetpack as a jet-stream-pack – the jets of air from the two ducted fans enables the craft to still be referred to as a ‘jet’ pack. The advanced composite body uses propulsion methods to power two carbon-Kevlar rotors

September/October 2013 | 23

Are your performance challenges productivity, workload and stress management? We work in a complex environment, no matter how well organised we are, work can sometimes feel impossible to deal with. As specialists in business transformation and performance coaching, we are constantly asked to design solutions for people who are struggling under the burden of an ever increasing workload and pressures of our environment. How many people have you seen who are struggling? Their email inboxes would sink a ship and their to-do list is as long as their arms put together. They feel overwhelmed, frustrated, often experience failure and feel completely snowed under. Sound familiar?

Productivity is a function of both context and content A person’s view, or frame of mind, directly impacts how they work. If both aspects – context and content – are not addressed, it is not possible to achieve a sustained increase in productivity or reduce stress. Learning how to shift one’s perspective and develop new work habits under pressure is not easy. In attempts to be more efficient, people become trapped in a vicious cycle and experience disenchantment, increased stress and uncertainty. To address these challenges we have searched the globe and discovered a solution Mission Control™. Mission Control™ is an exciting new approach to productivity, resilience and performance. The training provides a dramatic increase in your productivity and effectiveness while reducing your stress.

Be more focused, confident and effective whilst reducing stress!

Mission Control Facilitator - Wendy Kennedy Wendy’s work is focused on growth, breakthrough performance, cultural change and innovation. Over the past twenty years she has delivered professional development programmes to more than 35,000 people from diverse backgrounds in public and private settings, specialising in strategy, influencing and changing behaviour in complex systems and environments for sustained success.

Initial results From individuals implementing Mission Control indicate 1-4 hours of recovered time each day and 50-100% increases in results over a 6-12 month period following the programme. Additionally, executives and managers in organisations have reported these results:


In Mission Control™ participants begin to be aware of the unseen selfimposed limitations to their own productivity and performance, in a thought provoking way. Using Mission Control’s™ innovative principles, tools, and practices, you’ll find yourself accomplishing what is important to you, being more productive, while your stress is cut in half and your sense of satisfaction and work/life balance are increased.

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“Mission Control system it is probably the single most effective training I have done in my career. It has made (and continues to) the biggest impact on my peace of mind around work and increase in productivity.” - Rachael Armstrong, General Manager, Redken, L’Oreal NZL

The Mission Control Programme is the future of productivity. We are offering CanterburyToday readers a $150.00 discount off the Award Winning Mission Control™ Public Programme.

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Our award-winning open individual productivity programme offers a lively, engaging and powerful learning forum with like-minded people enabling you to elevate your performance, productivity and effectiveness.

Email Wendy Kennedy at or go visit the website to to download a brochure.

Workgroup and Project Performance Tailored for Success Mission Control’s programmes and consulting enable executives, workgroups and individuals to eliminate distraction and worry, and attain the focus, freedom and power to do what will have you and your enterprise succeed.




Pilot Group: 368 Papanui Road, Strowan, Christchurch 8052 P: 03 352 4650 | M: 027 2019 240 | |


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News | Q&A

Defining leadership The famous American essayist and lecturer Ralph Waldo Emerson once said “Do not follow where the path may lead. Go instead where there is no path and leave a trail”.

Which is all well and good - if you have all the basic tools for survival.

Can leadership be learnt or is it an innate skill?

However, leadership and the ability to empower others is rarely that straightforward.

There is simply no doubt that leadership can be learned. I have been teaching it now for over 30 years! Whilst leadership cannot simply be reduced down to a list of bullet pints, by learning about the behaviours associated with leadership, the skills relevant to a particular organisational context and how to establish a leadership setting within which people are allowed to excel, an individual can certainly improve their own ability to lead.

Human Synergistics New Zealand and Australia chairman, Shaun McCarthy has been creating leaders for more than 30 years. A leading consulting firm operating in New Zealand since 1978, Human Synergistics has helped thousands of organisations and more than 100,000 leaders understand their approach to leadership, the impact this has on culture and how to build an approach that leads to long term sustainable performance. McCarthy talks to Melinda Collins about how individuals, teams and organisations can build constructive leadership and organisational cultures. You’ve been attending a round table event with CEOs and senior executives discussing the topic: Is leadership an individual or team sport. So which is it? It’s a combination of the two. The leader needs to be an authentic individual (not individualistic) who puts a part of themselves into the role. On the other hand, the leader can only achieve through and with others, and is concerned with leaving a legacy through the people they develop around them. What is the difference between managing and leading? Leading is about developing a vision. Managing is about executing the decision – getting things done to achieve the vision. Leaders need to be managers and mangers need to be leaders. The relationship between the two is different at different levels. CEOs need to be leaders who manage - team leaders are managers who lead. What role does leadership play for a manager? In the managerial role, leadership is about inspiring the team to have trust in the team. It is about building a strong loyal committed team of individuals who work together in a cohesive manner, aligned around a single objective.

30 | September/October 2013

I suspect the reason this question is so often asked, is that for some people, such abilities come easier than they do to others. What is the single most important lesson people need to learn about leadership? To me the most important lesson a person can learn about leadership is that the leader impacts the way in which those they lead behave. Leaders create the culture that either empowers or inhibits others. Leaders set the agenda. Great leaders allow people to excel; poor leaders inhibit and restrain people through rules, insecurity and avoidance of reality. It is imperative then that the leader understands how they behave and how this in turn impacts on the behaviour of others.

Leaders set the agenda. Great leaders allow people to excel; poor leaders inhibit and restrain people through rules, insecurity and avoidance of reality. It is imperative then that the leader understands how they behave and how this in turn impacts on the behaviour of others.


Are we on the right track in terms of leadership in New Zealand – why/why not?

What are the biggest leadership issues facing New Zealand currently?

New Zealand has produced some outstanding leaders. Leadership Week is a very tangible recognition of this. At the organisational and community levels, we are just like every other country – we have good and we have poor leaders.

Leaders understanding that they must take responsibility for leading. It’s not something that simply happens by osmosis. Since many of our businesses in New Zealand are small enterprises, where managers and leaders may not get the training and development offered in larger organisations, those ‘in charge’ need to learn that leadership is not about doing everything yourself.

I do believe we need to do more. The old number eight wire mentality has stood us in very good stead – we are inventive, adaptable and very outward looking (as a small country we need to be), but we can improve. We need It’s about setting expectations, being consistent, providing support and enabling to be careful not to get sucked in by the ‘cult others to achieve their potential. of personality ‘ or charismatic type leaders. The best leaders are often those who are very humble, just get on with it and don’t seek to promote themselves – they’re more interested in their organisation’s profile than their own one.

What advice would you give someone who is new to a leadership role? Learn! Leadership is not simply ‘being in charge’. Read, go to course, explore different

models of leadership and first and foremost, learn about yourself. Learn how you personally think and behave and understand how others respond to that. What traits do all great leaders have in common? We have to be careful talking about ‘traits’ as that simply reinforces the ‘leaders are born’ misconception. Better to talk about behaviours. These include; understanding the impact one has on others (being self-aware); being honest and authentic, (integrity); being consistent and reliable (role modelling); being clear about expectations of self and others and being forward-looking (visionary); and the being passionate about developing others and seeing success in terms of what people collectively achieve.

News | Tactics

How to create customer loyalty By Davina Richards

Customer loyalty works in the same way as befriending a cat – it takes time and patience, but once you earn its loyalty, you have them for life. The same goes for your customers. Some businesses find that they have many one-off customers but very few loyal ones, which is not the ideal way to keep a company running successfully. A business with no repeat customers is, in essence, a ticket to eventual insolvency. Building up a circle of loyalty and trust with customers will ensure they return time and time again. And although many owners focus solely on attracting new customers, it’s more cost efficient to maintain a relationship with existing ones. Forming a relationship with customers is something which small businesses have a better advantage of doing compared to larger companies and, in doing so, a better chance of securing loyalty which lasts. Small businesses… • Get to know customers on a more personal level – you know them by name, what their preferences are, what their needs are and even what they don’t like • Usually work on a marketing budget, so when it comes to attracting customers, business owners tend to think more creatively

Forming a relationship with customers is something which small businesses have a better advantage of doing compared to larger companies and, in doing so, have a better chance of securing loyalty which lasts.

• Form good relationships with customers and the community. Reaching locals is easy and can promote business by word of mouth while you get to know your audience

offers and loyalty discounts which new customers can’t get. It makes them feel like a person and not just a sale and they’ll also appreciate the effort you’ve made.

• Have more control over the business in terms of making executive decisions and implementing changes faster.

Attracting new customers is always great, but consider how existing customers can do the marketing for you. Acknowledge them on a regular basis and they'll put the word out.

Tips and tricks A great way of retaining customer loyalty is by staying in touch. In this age all you need is a Facebook or Twitter account to keep customers well informed and regularly updated. Keep your product and service offer fresh and every time you introduce something new, announce it to your customers. Don’t just exceed expectations. Customers love to be acknowledged. Follow up with an email or newsletter to show you value them as an individual customer. Create special

Through word of mouth, recommendations, or even showing to their friends the customer loyalty gift or token discount you sent them. Pay attention to your existing customers – if they’re satisfied, they’ll tell others. Individual customers have individual needs, so how do you know if your product or service will fulfill their needs if customers don’t know what you can do for them? If you want customers to come back to you, give them a good reason to. Show them who

you are, what you do and what you offer. If you don’t inform them of what your business is about, they may never know and never come back. Using social media to stay in contact with customers is a great tool. But it’s just as important to listen to what customers say online. Show that you care by finding out what they’re talking about and how this could help you to improve your product or service. If you’re too busy to check in, find someone who will. Search for problems. Respond as quickly as you can and have a friendly and willing attitude to change any negative view a customer may have. Show that customers come first by resolving issues. Factor in the relationships you build with employees. These are the people who stand on the front line of your business. They’re the first people you see when you walk through the door of your business and they’re the people who answer your phones every day. By having a good working relationship with them will guarantee friendly and helpful staff is put in front of customers. Under promise and over deliver. Delight and dazzle customers by working above and beyond to keep them happy. Getting something more than expected will be remembered above all else. You can never do enough. And finally – smile.

Famous quotes “Sometimes, I think my most important job as a CEO is to listen for bad news. If you don’t act on it, your people will eventually stop bringing bad news to your attention and that is the beginning of the end.” – Bill Gates “When somebody challenges you, fight back. Be brutal, be tough.” – Donald Trump “When people are placed in positions slightly above what they expect, they are apt to excel.” – Richard Branson “It’s customers that made Dell great in the first place, and if we’re smart enough and quick enough to listen to customer needs, we’ll succeed.” – Michael Dell (Dell) “If you work just for money, you’ll never make it, but if you love what you’re doing and you always put the customer first, success will be yours.”

Books to read

– Ray Kroc (McDonald’s)

• Monitor Small Business Customer Loyalty by Barbara Findlay Schenck

“Your most unhappy customers are your greatest source of learning.”

• Delivering Happiness: A Path to Profits, Passion, and Purpose by Tony Hsieh

– Bill Gates

• Bold: How to Be Brave in Business and Win by Shaun Smith and Andy Milligan

“Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong.”

• Building Customer Loyalty: The 21 Essential Elements by JoAnna Brandi

– Donald Porter (British Airways)

• Customer Loyalty: How to Earn It, How to Keep It by Jill Griffin

September/October 2013 | 31

COMMODORE’S NEW WING TAKES FLIGHT The new Matai wing of the Commodore Hotel was ceremoniously opened by the Prime Minister John Key, a long time customer, in May this year. The impressive, modern addition to the well established hotel contains 20 new rooms finished to an impeccable standard synonymous with the hotel’s already sterling reputation. During the intimate opening only staff, friends and family were on hand to listen to Mr Key talk about the evolution of the hotel under the Patterson family’s guidance. “We’ve had some great stays here, some memorable stays en route to Antarctica. The staff do a great job of representing the hotel and the family, congratulations to everyone involved in the project,” the Prime Minister said. The latest addition to the Commodore Hotel is the first, ‘new’ accommodation built in the city since the earthquakes. Assistant manager Thomas Patterson says, “We could see the pressures that were going to occur in the construction market so we decided to get ahead of the demand curve. We took our time with our planning with special consideration for the new building code, post earthquakes,” The Matai wing becomes the fourth accommodation wing for the Commodore Hotel and at a cost of $6.5 million the new extension is a representation of the quality that has defined the establishment during its 42 year history. Conscious of the safety implications of new structures in Christchurch, The Commodore’s management team sought to significantly reinforce its new investment. “We used 56 tonnes of reinforcing steel for the foundations and 120 tonnes all up for the building,” Thomas says. In keeping with the tradition of naming wings after native New Zealand trees, The Commodore decided to use Matai for a number of relative reasons. “Matai stands tall and straight, just like the building and we have used sustainably grown Southland beech as a feature. The aim is to create a sense of place with a feel that you are in New Zealand and at the Commodore Hotel. All our furniture and soft furnishings are locally made,” he says.

CONFERENCING Complementing the luxurious accommodation and leisure facilities are the Commodore’s conferencing rooms. These facilities have been used by an assortment of delegates and dignitaries from around the world, as Thomas Patterson explains, “A Cabinet meeting was held here - we became the consulates for many countries and in the early stages, businesses set up in the hotel, including a local radio station.” With eight board/meeting rooms and the sizeable Head of The Avon room that sits up to 230 people, The Commodore Hotel conference facilities are ideal for local business or even those travelling due to the convenient proximity to the airport. The corporate market is fully catered for - be it professional gatherings such as meetings, conferences and seminars - or it can make for an ideal social occasion such as a wedding. Equipped with all the necessary technology for modern day business, the conference rooms include data projectors and high-speed, fibre internet connections. For the smaller conference or meeting, the Commodore can transform a number of accommodation rooms into compact, yet fully operational conference/ meeting rooms. The business traveller can also have the luxury of choosing rooms with spacious desks, telephone and broadband facilities all within the confines of his/her room. A number of the rooms in the new Matai wing are complete with such facilities, yet the design provokes relaxation via a transparent feature wall allows guests the ability to unwind and watch television from the bath or enjoy the beautiful view of the Southern Alps or Port Hills. Whether you choose to visit The Commodore out of intrigue, for business, or to indulge in a spot of luxury, the friendly staff and ultra-modern additions will leave a distinct taste of satisfaction that comes with a 4 Star plus hotel.








0508 COMMODORE (266 663) | |

News | Lifestyles

Lifestyles By Davina Richards

1. 1.

Shape yourself

Black diamond pendant Geometric styles are the fashion craze this season – everything’s bright, bold and beautiful. Cloud Nine Creative has a Geometrix collection filled with awesome jewellery to keep fashionistas ahead of the curve. Bag yourself a geometric necklace, ring and earring set from the people who understand your fashion needs. RRP: $49 Available from:


Hats off

Jeeves table lamp by Innermost


You may feel the need to pick up the base and spin the hat on the top like a scene from a circus where spinning plates on a stick is entertaining (for kids… not so much for adults). In this case, what you get is a handmade wool felt hat lined with an aluminium inner shell fixed with a bulb to create a stunning lamp. It’s elegant with a simple concept. Maybe just keep it on your table for now eh? RRP: $620


Available from:


Baseless beauty

Liquor glasses Art for your table is exactly what you’ll get from Scandinavian homeware brand Normann Copenhagen, and potentially a hangover in a glass. A clever little design which stands on an angle and aims to emphasise aromas, as you sip on your favourite tipple. It's perfect for a little splash of cognac and is also available in a larger version, but beware, hangover part two may just be around the corner. RRP: $140 Available from:


Hanging on

J pegs It’s always delightful when you discover an object initially invented to do a boring job, reinvented to do something creative. Use these wooden coat hooks to hang up photos, notes or mail, on the wall or on the fridge using its magnet. RRP: $23.09 (three hooks per pack) Available from:

34 | September/October 2013


News | Lifestyles




Technology crush

LG Smart TV Technology – you just gotta have it, so feast your square eyes on another revolutionised entertainment technology device – the LG Ssmart TV. You can control TV channels, inputs and volume by the wave of a hand, search by pressing the voice button and for little hands which like to point, draw, speak and scroll the child-friendly remote means there’s fun for mini-mes too. Compatible with smart phones, PCs and tablets. RRP: $4,899.95 [55”], $6,199.95 [60”], LG Ultra HD $24,999


Available from:


Very strapping

Foto strap The creative types behind love, funnily enough, cameras… and style. So much so that they’ve put together a whole collection of stunning camera straps and bags designed for SLRs and DSLRs. The Fotostrap range is vintage inspired and made from leather. You can even get the leather straps engraved because the business owners are pretty nice like that. For professionals or aspiring photographers starting out, strap on and get snapping.


RRP: $100 Available from:


Attention seeker

General Eclectic chest An old design in a new colour and just looking at it evokes a warm feeling. Your design theme will be complete with this electrifying yellow chest to complement your living space. Place in the living room, bedroom or a child's room for the wow factor. RRP: $699 Available from:


Mind games

Invisible bookend


Paul Cocksedge has brought us something which is an indisputable design of genius and boggles the mind of an average earth walker. When friends ask how it works you can simply say that you’re using pure Jedi force to hold it up. Find one at Paul’s online shop for less than $80. RRP: $79.65 Available from:

September/October 2013 | 35

HR | Work Shout

Planning a work shout or the Christmas Party? By Kayte John

Work shouts are a great way to get out of the office and get to know your fellow colleagues. It’s important to recognise the people in your business by rewarding staff and to show your appreciation. Days out or a social event boost morale and can create a better working environment.

As Christmas is starting to creep up from around that corner, you may be starting to consider your options. First of all review the budget as soon as possible to establish your spending limits. It’s important to inform your colleagues of plans that the Christmas staff party is underway. Try and encourage your fellow employees to think of ideas on how to celebrate – provide a suggestion box so that everyone’s opinion can be heard.

Hassle-free Tours

Specialty Spit Roasts

Let Hassle-free Tours help make your Christmas function an event to remember.

Based in Christchurch Specialty Spit Roasts is an experienced catering company that has been servicing functions throughout the South Island since 1996. It offers a selection of comprehensive menus to suit any occasion, which can be altered if necessary to suit your requirements.

You may be planning an evening out, a half day of activities or a day full of adventure. Hassle-free Tours has a number of options and is only too happy to assist with your planning. You can take a double decker bus to the Waimakariri to jet boat up the river canyons, or enjoy a more relaxed journey out to some local wineries. You can also add a theme to your event to make it truly memorable. The double decker buses add charm and character to your outing and can seat up to 72 guests at one time. For smaller groups there is also the option of the unique custom built four and six

wheel drive vehicles out to one of many high country stations. Hassle-free can also arrange for a special license for your outing, so you can get things off to a good start by serving your guests a glass of bubbles as they board - what a great way to begin any outing.

For all functions, Specialty Spit Roasts supplies the necessary cutlery, crockery, serving tables with linen, serviettes and the function is fully serviced by its catering staff. The menu includes a range of delicious tender meats such as crackling roast pork, Angus beef and seasoned chicken. New Zealand lamb and ham off the bone can also be added for an additional cost.

The internet is a valuable source to find suitable venues and activities on offer. Start early for the best selection as there will be heavy competition from other businesses hosting their Christmas functions, so make sure you email or call for date availability and start planning now. Need a great idea for your next Christmas work party or social outing? The following companies can provide you with an unforgettable event.

the selected meats. Gluten free, vegetarian and vegan dishes are available on request. Specialty Spit Roasts' function consultants are available to assist you with the planning of your event, including venue recommendations, marquee and party hire, entertainment, celebration cakes, refreshments, and bar staff. (Please note a minimum of 30 guests are required.)

All main meals are served with a wide range of salads and vegetables and condiments are provided to complement

Make your next outing an event to remember

YOU SUPPLY THE GUESTS, WE’LL TAKE CARE OF THE REST! The Restaurant that comes to you

Comprehensive Menus - Competitive Rates We come to your venue of choice • Corporate Functions • Trade Functions • Conventions • Weddings • Birthdays • Conferences • Anniversaries • Mid Winter Parties • Club Events • Champagne Breakfasts • Engagement Parties • Theme Parties • Christmas

The Total Catering Company email Incorporating Spit Roast Caterers Limited 36 | September/October 2013


0800 77 48 76 or 365 4401

HR | Work Shout

Robbie’s Bar and Bistro – Hanmer Springs Robbie’s Bar and Bistro is well known for its great atmosphere, friendly staff and a vast selection of Kiwi cuisine with meals to suit anyone’s appetite. Get away from the city and visit Hanmer Springs - there you and the team can sample a range of activities on offer such as quad biking and golf, then head for a work lunch or dinner at Robbie’s. The bar has a large range of quality beverages including New Zealand beers and wines. Functions and large group enquiries are welcome and a menu can be accommodated for you to suit all budgets and requirements. If you don’t have time to head away you can also offer your staff vouchers to encourage them to make the most of their Christmas break by a trip to the alpine village.


Black Cat Cruises is Canterbury’s award winning cruise operator. This year the business will be operating its Harbour Nature Cruises and Swimming With Dolphins from Akaroa, along with its Diamond Harbour ferry service and trips out to Quail Island from Lyttelton. All year round a private charter cruise service is on offer from both Lyttelton and Akaroa and spots are booking up fast for the Christmas season. Black Cat’s charter cruises make it possible for function and event organisers to create a dramatically different event. You have the opportunity to enjoy the highlights of Lyttelton or Akaroa in the comfortable and spacious catamaran.

A fully catered two course spit roast meal, pizza cruise or a self catered cruise can be organised and a fully stocked bar is available. It is the perfect floating venue – no matter what your party size Black Cat Cruises will be happy to talk to you.

Two Days in Hanmer • Includes Food for all meals • Includes Accommodation * See detailed voucher below


Bar - Bistro - Coffee - Snacks




Accommodation for 2 4x Continenental Breakfasts

Usual pricing up to


SAVE $233.00


Usual pricing up to 4x Lunches | 4x Dinners


$210 .00





Dinner Cruise Options Available call 0800 CHARTER SPECIAL EVENTS. FUNCTIONS. WEDDINGS. PARTIES Cruises depart from both Lyttelton Harbour or Akaroa Harbour

Black Cat Cruises

September/October 2013 | 37

Property & Construction | Rebuilding Christchurch

So you want a part of the rebuild action? Communication is the key Communication, communication, communication – and service; those are the words that spring to Al Middleton’s lips when he’s asked how trades subcontractors can make sure the large building companies keep booking them for rebuild work.

New energy grants The Christchurch Agency for Energy has established a $1.8 million fund in a bid to reduce carbon emissions by encouraging sustainable energy initiatives in the city rebuild.

“The scheme will make it more affordable for major developments to use renewable energy, such as photovoltaic cells for electricity generation or drawing artesian water from beneath the city for heat exchange systems. This new technology tends to be more expensive up front, but in the medium to longer term it can provide significant operational savings.”

Developers of buildings inside the four avenues can apply to the Christchurch Energy Grants Scheme to help meet the cost of technology that uses renewable sources of energy. Energy efficiency measures in new or renovated buildings that go well beyond minimum building code standards will also be eligible.

The agency was funded in part by the sale of council carbon credits, but trust chair, Mayor Bob Parker says the changes to funding from the sale of carbon credits led to a rethink of the energy agency’s operations and the trustees have decided to concentrate on initiatives related to the rebuild.

The grants are for private sector developments of at least 1,000 sqm and will cover up to 30 percent of plant costs, up to a maximum of $300,000 per project. The Christchurch City Council will administer the fund on behalf of the energy agency.

The grants scheme is part of a refocusing of the Christchurch Agency for Energy, a charitable trust and Council Controlled Organisation set up in 2010 to promote energy efficiency.

“We’re also working with the Energy Efficiency Conservation Authority to continue the existing EnergyFirst scheme which provides free concept design advice for new commercial buildings to make them more energy efficient. In Share an Idea, residents told us they wanted a greener city and these measures support that.”

The council’s Resource Efficiency Programme manager, Kevin Crutchley believes the grants are a great opportunity to support For more information visit: the use of renewable energy.

Al should know what he’s talking about – he’s the head contract manager for specialist builder Mike Greer Hills, which has 100 subcontractors on its books and is working on around 18 homes at any time. With the Christchurch rebuild worth $40 billion, there will be more than enough work to go around of the next 15 to 20 years. But that doesn’t mean it will be shared evenly. Big building companies are dominating, so the subcontractors who collaborate well with them will get the lion’s share of the work. As in any industry, communication is the key to building an effective collaboration – because one subbie’s work now affects more than just their own business. Not all that many years ago, a single builder would do the lion’s share of work on any new house build - now companies such as Mike Greer Hills subcontract out just about everything. “We can get subcontractors to put the floor pad down, put our external linings on, our ceiling battens in, the insulation, the Gib board, the plastering and the painting,” Al says. That makes for complex project management, and if any individual fails to communicate, it can “cause a huge amount of carnage very quickly”. One sparky who fails to turn up when booked, or even phone to say he will not be there, will hold up the insulation installer and Gib fixer. At least two building inspections, which must be booked five days in advance, will have to be rescheduled, causing further delay. That flows on to the other subcontractors’ work for other companies and the chain reaction goes wide. It doesn’t inspire confidence that this is someone Mike Greer Hills wants to continue working with. If that sparky suspected on Monday, given the way his jobs were stacking up, that he wouldn’t get there till Thursday afternoon, a simple phone call would have saved a lot of people a lot of grief – and money. “You’ve got to build relationships and consider the next person working after you,” Al says. “If you just think about doing your job and don’t think about anyone else and what they need you to do, it’s going to have disastrous effects.” Preferred subcontractors are those who are loyal, adaptable and who communicate well, he says. “They commit to the brand, they commit to the company. They understand that if our brand and our company’s going well, then they’re going well.” It comes down to good, old fashioned service and honest communication. One of the important keys to honest communication from a subcontractor is to know your limitations and not agree to things

38 | September/October 2013

You’ve got to build relationships and consider the next person working after you, If you just think about doing your job and don’t think about anyone else and what they need you to do, it’s going to have disastrous effects. - AL MIDDLETON

you can’t deliver, he says. “Actually learn to say no. There’s nothing wrong with saying ‘I’m not going to get that big’, ‘I don’t want to do it’, ‘this is where I want to sit’.” Know what you’re good at, stick to it and deliver it well every time. Or, as Al says, “Stick to what you’re good at, and finish it”. The subcontractors who do that will be hired again and again, because they have built a relationship of trust. But when a new subcontractor fails to deliver and fails to communicate, that trust never happens. “You’ve got to ask yourself, ‘Do we want to work with that person again?’” And it’s not necessarily those who have been in the industry the longest who are providing the best service, he says. Indeed, some old hands seem unwilling to change the way they do things, even though this is obviously a very different building environment to that of even five years ago. Instead, it comes back to being adaptable and willing to work in with others. “There are some young, energetic companies that are providing really good service,” Al says. As the rebuild ramps up, these trusted collaborative relationships are going to become even more important. Building companies need to know their subcontractors have good systems and processes in place, will deliver what they say, when they say they’ll deliver it, and will communicate honestly about their work and what they need to get it done. Do that, and you can guarantee the large companies will keep coming back to you, says Al, because “A good subcontractor is worth their weight in gold”.

Property & Construction | Rebuilding Christchurch

Building a stronger tomorrow The construction company building the Christchurch City Council’s 12 new social housing units says it’s out to make a real difference in people’s lives. “We’re not just rebuilding, we’re out to build homes that last and help create a stronger tomorrow,” Fusion Homes director Chris Haughey says. Fusion Homes won the contract to build the Christchurch City Council’s 12 new Maurice Carter Courts social housing units in Dundee Place and Chris says they mark a real milestone in the residential rebuild.

And its units also have Lifemark 5 Star accreditation, which shows they are designed to ensure older people and those with disabilities can continue to live there as their needs change. “While it is important to the council to replace its damaged social housing units as quickly as possible, we owe it to our tenants to build the types of units they will want to live in for many years to come,” says the council’s Community Support Unit manger Carolyn

We are committed to providing good quality social housing units for our tenants, many of whom are some of our most vulnerable resi dents.

Gallagher. “In fact, we expect these units to have a 90 year life cycle,” she says.

Chris says Fusion Homes has got the Sensitive Choice and Lifemark accreditations because it knows it can make a difference in people’s lives. “There is absolutely no reason why New Zealanders should live in cold, damp, unhealthy homes – so we’re determined to build healthy, sustainable and affordable homes.”

Warm, dry, healthy homes are particularly important for social housing residents, says Jennifer Day of the Asthma Foundation, which has given Fusion Homes whole-of-house approval from the Sensitive Choice programme.


The Christchurch building company, which will build the single bedroom units, is the only one in New Zealand to have whole-ofhouse approval from the Asthma Foundation’s Sensitive Choice® programme. That officially recognises its homes as helping to reduce things that trigger asthma and other respiratory conditions.

This is especially important for social housing occupants, who are more likely to have respiratory conditions, says the Asthma Foundation’s business development co-ordinator Jennifer Day.

Not only are the units healthier than most built with more conventional methods, they’re also, quicker to construct, more environmentally friendly and more seismically secure.

“Often the poor housing they live in makes those conditions even worse,” she says. “So building homes that are warm and dry will improve the occupants’ health and improve their quality of life.”

“None of the methods we’re using are revolutionary,” Chris says. “They’ve been available in other countries for decades, but they’re just not widely used in New Zealand.”    September/October 2013 |  39

Property & Construction | Rebuilding Christchurch

There is absolutely no reason why New Zealanders should live in cold, damp, unhealthy homes – so we’re determined to build healthy, sustainable and affordable homes.

By putting all those methods together you have homes that are healthier, easier to heat, easier to live in, longer lasting, quicker to build and have more usable floor space. Fusion Homes believes these advantages should be available to everyone – not just to people who can afford to pay for added extras. “We have deliberately set out to do things differently,” he says. The Dundee Place units, which have been custom designed for the Christchurch City Council’s elderly tenants, all incorporate the full Fusion Homes system. This includes: • Pod foundations • Structural insulated panels – the engineered wall, roof and floor panels are BRANZ approved as seismically strong and, once locked together, are remarkably airtight • Foam insulation, which is longer-lasting and has a higher insulation rating than fibreglass and wool batts. It is also free of ozone depleting CFCs and HFC and releases no vapours that damage the environment or affect people’s health • Effective “whole of house” ventilation systems that replace stale air with fresh pre-warmed air, which is filtered for dust and allergens • Chris and Jennifer have both congratulated Christchurch City Council for choosing a builder that makes a point of ensuring its homes are healthier.


Christchurch company Fusion Homes has won the tender to build 12 new social housing units at Maurice Carter Courts, in Dundee Place.

“It shows their commitment to the health of their constituents and the people of

Christchurch,” Jennifer says. “They have been willing to challenge the established way of doing things.” Chris says it’s a credit to the council in awarding such a contract. “They said ‘this is new, this could make a difference’. They have thought about what it means for the future, not just accepted the way things have been done in the past.” Christchurch Mayor Bob Parker says the council is pleased to partner with Fusion Homes on the design and build of its first new units to replace those damaged in the earthquakes. “We are committed to providing good quality social housing units for our tenants, many of whom are some of our most vulnerable residents. “We are aware of the need to urgently replace the units we have lost but we also need to build units that are warm, comfortable and accessible for our tenants and will last for many decades. That’s why it was important to us to work with a company who would be able to deliver housing units with all these attributes. Awarding the contract is a significant milestone for the council.”

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Property & Construction | Rebuilding Christchurch

Working safely with steel With the use of steel a major component in larger buildings under construction in the Canterbury rebuild, it is crucial that those working with the material are aware of the hazards it poses and the controls that should be in place. Working with steel can pose a number of hazards, depending on the type and size of the material and how it is being used. Major hazards include: • Heavy lifting • Working with plant, machinery and cranes • Welding hazards • Fumes and toxic gases • Noise and vibration • Hand-held tools and equipment • Onsite traffic management • Manual handling. However, there are some good examples of how steel can be safely managed that the Canterbury rebuild can learn from. In 2010 an Auckland company won a top health and safety award for how it managed steel in strengthening the Auckland Harbour Bridge. As well as installing portable ventilation and fume extraction systems, they also provided mandatory ear protection

systems, and reduced manual handling by using two electric trains to deliver hundreds of tonnes of steel to installation points.

Training Employers have a duty to provide appropriate training for all their employees. When training is carried out in-house by a supervisor or manager they should be competent to safely work with steel and explain the control measures to be followed for each type or work or process. Training could include: • A demonstration on how to work with the steel, or work with the machinery or equipment needed • Emergency procedures • Limitations and capabilities of the products you are working with • The hazards and controls • Safety guards and devices • How to check and adjust the machinery or equipment • The correct personal protective equipment to be worn at all times • How to immediately stop work and isolate the material, machinery or equipment • Reporting faults to the manager or supervisor.

By Kathryn Heiler and Steve Moran

Cadmium and zinc-plated materials are especially dangerous and can be fatal. Health effects can occur very soon after exposure or may not present until many years after. Fumes produced during all welding and cutting operations can build up quickly in confined spaces, or poorly ventilated areas, such as excavations and small basements. Health and Safety in Welding sets out six methods for fume control:

Limit the exposure period This is unsuitable for toxic fumes as it would not prevent the worker from suffering from short term exposure. It may be essential however, when working in confined spaces. Use personal protective equipment As always, this method should be used as a last resort where other controls are not possible. Certain PPE, particularly respirator protection, is essential when welding – no matter what the conditions.

Create fewer fumes

Safety gear

This could involve using a welding technology that creates fewer fumes, using electrodes that reduce fumes, and reducing the current to the minimum possible. Substitute dangerous work methods You could arrange the work so that hot gases and fumes do not rise into the face. Where possible this should be automatic. Use dilution ventilation This involves dispersing fumes and gases from near the worker to the wider workplace – it could be done by using extraction fans, keeping doors open or having a large work space. Please remember this method is only suitable for fumes which have a low toxicity.

Fume control

Use local exhaust ventilation

Welding can lead to a number of hazards, significantly lead poisoning caused by flame cutting steel, coated with lead-based paint.

This is a preferred option – as a local exhaust ventilation system will capture fumes and gases near where they are generated.

Under the Health and Safety in Employment Act 1992 employers are responsible for the provision of PPE. Employees can provide their own clothing (not equipment) if they wish to, so long as it meets the necessary standards. It is not just the employer’s responsibility to provide the PPE, but also to train employees and others in how to use it and why it is important. In the case of respiratory protection, this should be personally provided to each employee that may be exposed to hazards such as chemical fumes, dust or asbestos.

Kathryn Heiler is from the Canterbury Rebuild Health and Safety Programme and Steve Moran from the Ministry of Business, Innovation and Employment

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Property & Construction | Rebuilding Christchurch

How is your health and safety rating? Rilean Construction has been rated one of the top construction companies in New Zealand for its exceptional health and safety practices and procedures. The ranking has come from the construction industry’s national health and safety capability rating system AppCon. Rilean and seven other contractors have all achieved the impressive 98 percent grade and so far no company has achieved higher than that. Rilean achieved 98 percent in a recent AppCon pre-qualification process that awards companies a grade based on the strength of its health and safety practices. There are three levels of qualification available from tier one (large construction and project management companies such as Fletcher and Naylor Love), to tier two which is for contractors such as Rilean and tier three for individual subcontractors.

A ‘Red Light’ is given for companies with a score up to 50 percent, an Amber Light for scores up to 75 percent and a Green Light for those achieving above 75 percent. Its Green Light rating now puts Rilean in the top ranks of pre-approved contractors in the country, which will be used by Christchurch contractors to establish a shortlist of tender applicants for future jobs. Rilean Construction Canterbury manager and director, Trevor Meikle says the “exceptional result” gives the company a competitive edge in the Christchurch market. “To achieve such a high score is fantastic and highlights what we already knew, that our health and safety procedures and practices are beyond reproach,” he says.

(L-R) Paul Deans Quantity Surveyor and Manager/DirectorTrevor Meikle from Rilean Canterbury measuring a new site for health and safety fences

“While reducing the need to submit health and safety submissions for every job, AppCon stores all your information in one place so a major contractor can easily see another contractor’s rating before tender.”

The AppCon contractor prequalification database innovation was a recommendation from the Canterbury Rebuild Safety Forum, in In order to receive an AppCon rating, response to the influx of contractors coming to companies and contractors complete a work in the area. detailed online questionnaire and supply Launched in April, 2012 it is being led by evidence of competency in their health and national health and safety organisation Site safety work. Based on criteria established by Safe NZ Inc. the Canterbury forum, companies are then given a percentage mark and graded using Site Safe New Zealand’s Geoff Wilson the traffic light system. says the system provided transparency in the industry and also aimed to raise health Results are stored in an online database for all and safety standards through effective tier one main contractors and project manager contractor management. officers (PMOs) to access. The Christchurch

forum’s main contractors have already made a commitment to hiring companies that can prove a ‘satisfactory level’ of health and safety competence. The AppCon database system enables businesses to provide feedback on contractors during and after a project’s completion, ensuring transparency and accurate, up to date information is available for companies at all times. “AppCon also acts as a training tool, highlighting companies that may need assistance in their health and safety procedures. It’ll improve overall industry standards and grow their safety knowledge, competency and performance,” Geoff says.    September/October 2013 |  43

Property & Construction | HQ Construction

Your construction HQ This year sees HQ Construction reach a major landmark for any business - its double digit birthday. During its first decade the Christchurchbased construction company built itself strong foundations. But of equal or more importance is the coming 10 years and judging by what we’ve seen so far, things certainly look positive for Huntley Quinn and his dedicated team.

HQ Construction; from the beginning… Company founder Huntley Quinn followed the lead of his father who also plied his trade as a builder, yet he completed his apprenticeship with a rival firm. “My father was a builder and we grew up in renovated houses. I guess it all started from there,” he says. Quinn brings global experience to the Christchurch market after working in Australia and the UK. After mastering his trade, in 2003 he founded the company HQ Construction, bearing his initials HQ. HQ Construction services the new build market, light commercial and renovations. Renovations have long since been the bread and butter of HQ Construction, yet

Quinn enjoys the professional satisfaction of delivering a new home to a client. “When people come to us with an idea, a vision, a dream, we make that dream a physical, tangible reality. That gives the whole team satisfaction to know that we have made our client’s dream home.” Not only does HQ Construction produce new homes, it produces award winning new homes. One Scarborough project is a jewel in the crown of the company for a number of reasons. The build was completed on time and on budget during the chaotic period which included the devastating February earthquake. The Scarborough project went on to win industry awards and stands as a testament to the new home building talents of the HQ Construction team. HQ Construction’s non earthquake repair work, approximately 90 percent by volume, comes from referrals and repeat custom. The Scarborough house was another repeat client for Quinn and the team who has forged closeknit relationships with both customer and architects during its 10 year history. “We like to build relationships as well as building homes. As an added bonus the clients often become our friends,” he says.


Congratulations to Huntley & his team


An astute eye for business and a dedication to the cause has set HQ Construction apart in a competitive market. Being Christchurch born and raised, Quinn was well established before the earthquakes.

a love for building new homes and that reverberates throughout our company.

Persisting through the recession prior to the quakes, HQ Construction worked on building a solid, loyal client base and was entering another year on year growth phase when the inevitable flood of EQC work filled the whiteboards of many construction companies.

The 10 year anniversary of his company has allowed Huntley Quinn to reflect on the journey and the future alike, as he draws parallels between home building and business building.

However, new builds remain the focus of HQ Construction due to the “love” involved. “Architects, designers and clients all have

“We can tailor to suit the client’s needs, whether they want a lot of involvement or less involvement in the project.”

“It’s all about the journey and a house can be an individual’s single biggest purchase in their lifetime. Similarly with a business, it can be the focus of people’s lives so we must take pride in both.”

Stone & Tile Solutions are proud to support HQ Construction and congratulate them on their 10th Anniversary Phone: 03 366 5709

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Ph 03 348 7385 • Fax 03 348 2536 • E: 44 | September/October 2013

Property & Construction | HQ Construction

Building a solid reputation

In a tough market it’s pertinent to have a clear vision and keep focused on the bigger goal. HQ Construction is a company focused on development, service and productivity.

Whether new builds or redesigns, that single thread of dedication to service, quality of workmanship and quality prevails.

“There’s a distinct difference between quality and quantity of work. We pride ourselves on producing what the client wants to an exceptional standard rather than taking on numerous contracts and losing our focus,” Quinn says. Combining experience with knowledge and breeding a company culture of quality workmanship, HQ Construction envisages the future of its workload to be new builds. Completed projects have given the company a foundation to further its reputation as elite new home builders. In a market offering a diverse range of services, Huntley Quinn reiterates his company’s ability to adapt and be flexible. “We don’t state a stage of the project when we like to become involved. We can be very flexible depending on the client’s needs and wants. If the client wants us to be involved before the plans are drawn, that’s fine, or if we enter at a later stage, that’s also fine.” The tailored service aspect of HQ Construction has made it a favourite with clients and other industry professionals which in turn has resulted in more referrals and ongoing working relationships. The renovation market is often as exciting as the new build market as it again links to HQ Construction’s desire to produce a tangible product from a vision. “We have families who have approached us and asked to extend their home to cater for a growing family. To us that it is an exciting task. We are helping these people who are experiencing major changes in their lives; we’re about building futures, helping families and establishing friendships.” The dynamic team of 12 working for HQ Construction are encouraged to be


constructive when it comes to personal attitude and company ethos. The onsite reflection of his team helps build the strong reputation Huntley Quinn prides himself on. A keen multi-sport athlete, Quinn compares the world of construction to the toils of the Coast to Coast, an event he has completed numerous times. “You have to prepare as it’s like training for a big event. A big job requires a number of variables to be approached. The mental and physical journey you go through is what gets you to the finish line with a sense of achievement. I suppose it’s the joy of a challenge.”

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Anniversary    September/October 2013 |  45

Property & Construction | HQ Construction

Building a difference As a Registered Master Builder and a Licensed Building Practitioner, clients of HQ Construction are immediately comforted by the industry standards the company adheres to. With the future of Huntley Quinn’s team looking certain to be in the field of new home building, the already impressive portfolio (some of which can be seen at www. will soon become a highlight reel of luxurious, diverse homes.


“By your leadership the extension was completed on budget, on time and to a demanding standard. We have received comments like ‘wow,’ ‘amazing,’ ‘beautiful,’ ‘fantastic workmanship,’ and of course ‘who is your builder?’” – 1920s bungalow owner

Looking forward

“Huntley visited us to discuss our plans and spent time answering all of our questions. We have been very pleased with all of the work which was completed on time and within budget. We have had many positive comments on the quality of the addition.”

The future looks to be strategically mapped out for HQ Construction with the rebuild providing untold opportunities for Christchurch builders, yet Huntley Quinn sees the benefit at present in furthering the residential new build work his team enjoy so much.

– 1950s brick house owner

“Huntley and his team have been excellent to deal with at all stages of this project. As an architect I really value the respect they have shown to the house’s design, their commitment to quality and detail, and the approachable, friendly, cooperative attitude of the whole team. I’m looking forward to working with them again in the future.” – Amy Hendry, Four Walls Architecture

A message of thanks “I would like to thank all of our suppliers who have supported us over the last 10 years and we look forward to our next 10 years working together,” Quinn says. No business stands alone and HQ Construction thanks all those it works with to ensure outcomes are of the highest calibre. These include, but are not limited

to, the likes of: Upright Scaffolding, Bishop Toomey and Pfeifer, Stone and Tile Solutions, Inline Plumbing, Macs Roofing, Floorpride, Dannt Grace Plasterers, Vision Insurance, Clark Land Surveyors, Mitchell Mackersy Lawyers, Joinery By Design, Metalcraft Roofing, Lance Ash Interiors, First Windows and Doors and Halswell Glass and Glazing.

As word of mouth keeps spreading about the talents of the flexible HQ team, no doubt it will become increasingly in demand for those requiring a new home. With an array of designers to call upon to suit any project, why not contact HQ Construction today and tell them of your plans for your new build. HQ Construction 118B Wordsworth St Sydenham Christchurch T (03) 940 7177 E — Advertising Feature

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Property & Construction | Redbox Architects

Unique design solutions Designing the perfect building for any client is all about listening, a skill that Redbox Architects in Nelson sees as a top priority. Redbox Architects has been designing beautiful buildings since 1998 and is continually recognised for its unique highquality houses and commercial projects. Director Richard Carver says the team of six is very client focused. “We listen to our clients really well. We don’t dictate what’s going to happen and that leads to unique design solutions,” he says. “We want to create strong designs that will make everyone happy.”

Carver says exceeding the client’s expectation is a major focus for the Redbox team. “On every project we strive to make the project better than what the client initially thinks it will be,” he says. “For residential projects, one of our main goals is to have good indoor-outdoor flow and ensure the outdoor spaces are as important as the indoor spaces.

Architectural services provided Redbox Architects offers a full range of architectural services to customers, beginning with the initial concept. Staff will visit the site, formulate a brief and generate sketch plans from concept to developed designs.

Redbox Architects works hard to exceed its clients’ expectations.


Redbox Architects undertakes a variety of projects, including high-end residential, multi-unit housing, alterations, commercial properties, community facilities and education.

“For commercial projects it’s about the functioning of the building, its location and client requirements and using materials that make it unique. Design is an important aspect, but it has to function well.”

A comprehensive set of working drawings is then prepared, along with specifications that contain all the technical information required for obtaining competitive tenders and building consents. It often includes details of built-in joinery in the kitchen, laundry and bathrooms. Redbox will then carry out the general and financial administration of the contract, conduct regular site visits to inspect the quality and progress of work.

Major projects undertaken recently by Redbox Architects include: • Tasman District Council extensions

Redbox Architects has been recognised in many local architecture and building awards, reflecting the company’s commitment to quality.

• Seismic upgrade and fitout for Pitt and Moore in Richmond

Richard Carver’s own house, which he designed, won the 2012 Placemakers supreme award in the New Zealand Master Builders’ House of the Year awards for the Nelson-Marlborough region.

• Guytons Fish Bazaar and Restaurant

It also won the national Westpac New Homes category $600,000 to $1 million. “We have won 13 NZIA local architectural awards for Nelson-Marlborough and also received seven Resene Colour Awards,” Carver says.

• Various projects at Nelson College, Nelson College for Girls, Waimea College, Waimea Intermediate, and Marlborough Girls’ College

• The new Rutherford Hotel Conference Centre • A seismic upgrade and fitout for Network Tasman, Queen Street • 126 Trafalgar retail and commercial development

• The Quay Apartments, Nelson waterfront • The Takaka Library.


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Property & Construction | Redbox Architects Pitt and Moore project Redbox Architects has entered a number of projects in this year’s awards, including the Pitt and Moore Lawyers office in Richmond. The Pitt and Moore project is part of a larger rebuild on the site, which included seismic strengthening and refitting to current codes.

The planning layout has allowed for the creation of three sunny and sheltered outdoor living areas, each with their unique identity through finishes and planting. The kitchen is the ‘bridge’ commanding magnificent views of the estuary beyond.

A ‘snug’ living space with a cantilevered bay window provides an intimate sitting area. Three bedrooms and two bathrooms are The building was built in 1958 as a store for the Waimea Electric Power Board. The tenancy located at the private eastern end of the house. High ceiling spaces in the living areas is part of a larger building so the building add volume and contrast with those in the upgrade and strengthening had to take into private areas. Strong colours have been used account the whole building. to strengthen the design and make each There was a desire for both the client and space unique. architect to create an industrial feel to The house was built to a very tight reference the history of the building, so budget of $450k but thoughtful consideration eccentric braced frames were proposed in and planning has resulted in many both directions. unique features. A new zinc clad veranda has been added to The finished result is a very comfortable, well provide shelter to the frameless glass entry doors. The reception lobby remains a spacious detailed home that suits its owners' lifestyle and fits well into its natural environment. double-height void, with polished concrete floor and new grand steel stair accessing offices located on the upper level. By incorporating and exposing the new seismic structure, the overall finished result is a safe character-filled office environment.

Tasman District Council offices Redbox Architects has recently completed a major extension to the Tasman District Council main office building in Richmond, Nelson. The 1000sqm two level addition relocates the main public service centre, meeting rooms and customer support offices to the ground floor Queen Street frontage. Open plan offices are located at first floor to accommodate TDC Engineering services.

Redbox Architects designed the major extensions to the Tasman District Council offices in Richmond.

The new addition provides a visual connection with the street and definition of the street edge. Landscaping elements provide separation between the street spaces and those inside the building. A new timber canopy cantilevered over the footpath highlights the new entrance to the double-height public foyer. Two feature columns are detailed to represent stylised Nikau palms, which are accentuated by feature lighting at night. The new light filled public service centre is a warm and inviting space. Natural light and ventilation are drawn into the upper floor offices through a raised section of roof creating a light filled spacious interior.

New build - Waimea Estuary Redbox Architects has also designed many unique homes, including the ‘Taiseni’, a new house beside the Waimea Estuary. The house in Pukeko Lane was built for a couple who had spent many years sailing around the Pacific and wanted something unique to settle down in. Visitors enter the house by way of a sheltered private courtyard. A full height red door punches through the dark stained cladding in the centre of the house.

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The ‘Taiseni’, a new house designed by Redbox Architects beside the Waimea Estuary.

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Proud To Be Associated With Redbox Architects    September/October 2013 |  49

Property & Construction | CYB Construction

Making it on the West Coast The West Coast is a rugged place presenting many logistical and challenging obstacles for a builder, hence why only a handful can claim to be established and respected – CYB Construction Ltd is both. Although only established in 2010, CYB Construction is an entity formed from the previously named Chris Yeats Builders Ltd which had been in operation since 1994. Chris Yeats himself is still actively involved in the company that he founded as a sole trader almost 20 years ago. “We formed CYB Construction, which is basically the same company as Chris Yeats Builders, so our staff had the opportunity to become shareholders,” he says. “This gives them a vested interest and brings a new, fresh vigour to our business.” The concept of worker/shareholder certainly repositions an employee’s job role. The business still retains the same plant and headquarters, just the ownership of the company has evolved. CYB Construction is aiming to reward its loyal, hard working staff with the opportunity to own a portion of the company they work for.

Services CYB Construction undertakes the same, challenging projects that were the foundation of Chris Yeats Builders. Working in one of nature’s most diverse regions means CYB Construction has to adapt to changing environments, from Franz Joseph’s glacial terrain to the dizzy heights of Hokitika’s treetop walk. Commercial construction is the core of CYB and always has been. The company has been single-handedly responsible for the transformation of much of the commercial landscape on the West Coast. Large scale retail chains such as Mitre 10 and Countdown have all received the CYB treatment to great success. The company has also been involved in some interesting civil projects, including seismic strengthening of buildings such as the Regent

Theatre in Greymouth. The Pike River Coal bathhouse and foundations for the processing plant were also among the noteworthy jobs on CYB Construction's highlight reel. The immediate future looks promising too after securing the contract to construct a 3,000sqm fish processing factory in Greymouth for Westfleet Seafoods Ltd. CYB Construction – Services • Commercial build • Residential build • Design and build • Project management • Civil engineering • Heavy lifting

Motels in Westport, shops in Oxford and a few residential projects region-wide make for a busy working schedule for the CYB team which only recently finished a large scale operation at a waste water treatment plant. The professional approach to projects sets CYB Construction apart when it comes to standards. As one of the most recognised builders on the West Coast, Chris Yeats and his team have the added kudos of already being established and the track record proves it. During the years Chris Yeats, under both company names, has completed some of the most testing projects the industry has to offer. As the main contractor for the Franz Joseph Glacier Hot Pools, the team once again triumphed in a remote region with a quality build.

• Pre-cast work.

• Lathe & milling • Plant maintenance • Supply & service water pumps • Structural steel • CNC lathe • Portable line boring • Hydraulic ram servicing & rebuilding • Steel supplies • Stainless handrailing • Certified ROPS frames & armouring • 12mm guillotine • 300 tonne press brake We are proud to support Chris Yeats • Certified welding • Machinery re-building Builders and we congratulate them on • Seismic strengthening their 20th Anniversary. • Steel supplies and fasteners • Goldscreen design & fabrication • General engineering Fax. 768 0132 E. • Hardened pins & bushes 42 Jacks Road, South Beach, Greymouth

Ph. 03 768 0135

Ph: 03 7626040 Fax: 03 7626090 E: 19 Hebbard Road Gladstone P.O. Box 44 | Greymouth 7840


Property & Construction | CYB Construction


Hokitika Treetop Walk 2012 saw the completion of a flagship project by CYB Construction – the Hokitika Treetop Walk and Café. A breathtaking 450 metre walkway suspended 20 meters high among the tree tops, the attraction has become a focal point for many West Coast travel itineraries, but the construction of such a wonder posed many logistical hurdles.


Due to the remote, almost inaccessible location chosen to erect the steel platforms and the nature of their intended use as footpaths, a reliable contractor needed to be deployed to excavate and pour the integral concrete foundations. “We were the main contractor for the visitor centre and for the concrete foundations to secure the steel structures,” Yeats says. “The steel was prefabricated and shipped from Tasmania, which meant the concrete work had to be perfectly aligned ready for the incoming structures. The nine towers had to be pin point accurate, within millimetres, which was hard considering it was in amongst the thick trees.” Facing adverse working conditions including no road access at the start of the project and no cell phone coverage, the project was a throw back to the dark-ages of remote construction, but CYB Construction persevered and triumphed in their prompt completion of Treetop Walk and Café. “There was no road into site, no landline, no power, no cell phone coverage and no building site so to speak, but within three weeks we were pouring concrete. Communication was difficult but we eventually got a road laid, truck access and the whole project began to take shape. It started basically as a paddock and now it’s a fully functional tourist hot spot.” With more than a third of the workers onsite representing CYB Construction, their impact and influence has crafted a focal point for the region that will provide tourists with a memorable, exhilarating experience. Considering the complexity of the project and the high standard of completion, CYB Construction was quick and efficient with only around seven months onsite from start to finish. “It was quite a logistical event for the team but the treetop walk that we started in May 2012 was finished in December 2012, just in time for Christmas. Considering the conditions we had to work with, it was very quick, but we just had to get there and do it.” Contour Roofing also assisted the CYB team with the construction of the aesthetically pleasing café and ticketing concourse.


Not just the best in the west The West Coast based team at CYB Construction has always had a geographical advantage when it comes to local projects, but it hasn’t stopped the company from casting its net further afield. Canterbury is on the radar of the Greymouth outfit which can compete with Christchurch building companies who have decided to step away from the city work. “We currently have three shops in Oxford underway and we’re confident we can compete with other construction companies travelling from Christchurch,” Yeats says. “Our specialities are commercial buildings, supermarkets and motels, but we also do interesting architecturally designed residential builds.”

The list of completed projects is extremely diverse and with budgets ranging from a few thousand dollars up to $9 million, CYB can certainly handle the big and small contracts. Residential building is part of CYB Construction yet the projects the team undertake tend to be more boutique than mass-market. “Over the last 12 months we have completed four houses; we prefer the more architecturally designed homes, we’re not a standard volume or kitset builder.” CYB Construction is a major contributor to the West Coast built landscape, but don’t be surprised to see the company migrating east to showcase its skills, learned in the toughest of terrain.

Although Cantabrians may not fully recognise the name just yet, a quick trip to the company website will clarify the credentials of the award-winning team at CYB Construction.


Based in Greymouth we are a specialist law firm who provides conveyancing and family legal services at West Coast prices and quality. Whether it is a simple will, a trust, or a more complex legal transaction, we have the ability for the job.

Contour roofing 10x2 Contact us now on

03 768 9581 or email us at 13 GUINNESS ST GREYMOUTH 7805    September/October 2013 |  51

Property & Construction | CYB Construction

Property & Construction | Progressive Enterprises

Progressive’s new home nearly there


In 1878 Bernhard Ballin set up an aerated water company in Byron Street producing sparkling soft drinks, wine quinine and cordials. The stunning art deco style building was a proud piece of architectural history, but sadly, was significantly damaged in the Canterbury earthquakes.

“This building blends into the landscape so effortlessly, it could almost have grown out of the ground it sits upon. The builder has exhibited extreme attention to detail, innovation and organisation in testing circumstances. Despite the building process, the surrounding landscape is untouched. This faultless property is a truly magnificent piece of construction.” – Judges comments on Wilderness Lodge – Arthurs Pass

Awards As part of the Registered Master Builders Association, CYB Construction’s name (and former name) has been a regular on award nights including winning the prestigious 2005 Commercial Supreme House of the Year and the highly acclaimed 2005 Gold Award, National Winner for a commercial property under $2 million (Wilderness Lodge – Arthurs Pass).


Congratulations for 20 years of superior construction

Chris Yeats uses only the best suppliers, which is why he uses designwindows for his joinery. Designwindows has a reputation for supplying Altherm joinery quickly, accurately & custom made for you.

No business stands alone and CYB Construction thanks all those it works with to ensure outcomes are of the highest calibre. These include, but are not limited to, the likes of: E-Quip Engineering, Crombie Lockwood, Allied Concrete, Contour Roofing, Whitcombe Guiness and Kitchingham, Design Windows, Tru-Line Civil and Carpet Court. CYB Construction Limited 19 Hebbard Road Gladstone Greymouth T (03) 762 6040 E

Since that first start in the 70s, the site has been home to the offices of Countdown Foodmarkets and is now Progressive Enterprises’ South Island regional office, responsible for the FreshChoice and SuperValue brands. Given a new lease on life thanks to the construction of new offices set to be completed in September. The company is excited about its fresh start, all the while knowing that the new building’s roots are ingrained in history. Owners John Hutton and Tim Gould say that, like so many buildings in the CBD, the February 11 earthquake proved too much for the older, double skinned brick section of the office block at 29 Byron Street. “But this site has such history that we were absolutely committed to rebuilding here,” John says. Plans were drawn up for the new building in March and the Progressive team will move across to their new offices on September 27. “The new space is designed to create an open sharing culture, with safety a priority, and it’s really great to be back here,” general manager wholesale, Mark Brosnan, who leads the South Island office team, says.

“While obviously working in a fairly tight, temporary office for the last two years hasn’t been ideal, it’s certainly made us very appreciative of the new build – from having a selection of meeting rooms to choose from, to the convenience of a lift for visitors who are challenged by stairs, space to move, eco-friendly lighting, modern colours - we are happy with it all,” he says. AMT Mechanical Services and Hanham and Philp Contractors were two of the organisations involved with the success of the project. John says the onsite construction team has worked closely with both himself and Progressive’s team to ensure minimal disruption throughout the build. “They have been safety focussed, consulted well and thoroughly,” John says. “Plus we have been able to have the odd laugh and reminisce as well.” The project cements Progressive’s commitment to Christchurch now and into the future, Mark Brosnan adds. “The building and lease commitment means we are here to stay. We’re increasing the size of the franchise each year and together with our Christchurch owner/operators, look forward to continuing to grow and offer a great shopping experience for our customers across New Zealand.” South Island Regional Office Progressive Enterprises Ltd Trading as Wholesale Distributors Ltd 29 Byron Street Sydenham T (03) 371 0200 — Advertising Feature

Pleased to be associated with the Progressive H/O project managed by Hanham & Philp — Advertising Feature

With 4 branches in the South Island, we can help you with options that suit your build and location.

Heating, Ventilation and Air Conditioning Engineers • Design • Installation • Maintenance • IQP Inspections • Energy Audits Ph 03 3380 145

Fax 03 3380 147

Designwindows quality and innovation Free Quotes - Phone 03 756 8181

03 768 5799 | 105 Mackay St, Greymouth

Meet the industry leader in commercial construction We are proud to have been associated with the new Christchurch head office premises of Progressive Enterprises Limited.


F: (03) 338-5075

NZIA Awards 2013 | Paul Rolfe Architects and Tonkin Zulaikha Greer Architects

Inspired design re-creates Cloudy Bay’s famed Shack In 2009 a fateful fire tore through famed winery Cloudy Bay’s iconic ‘Shack’. Paul Rolfe Architects and Tonkin Zulaikha Greer Architects (TZG) were called on to resurrect the Cloudy Bay Shack on the same site and with the aid of a number of quality contractors, The Shack is back and better than ever. The Cloudy Bay winery’s distinctive ‘hills’ brand label was inspired by the view from the Shack, hence it retained a special place in hearts of those involved with the company. Cloudy Bay Estate director Ian Morden recalls the time, a few months after he arrived at Cloudy Bay. “I remember standing there and thinking – this is not a good omen. But from the ashes rose the phoenix of an idea to rebuild the Shack in a contemporary style in keeping with Cloudy Bay as it is today. There was a lot of Cloudy Bay history in the original Shack and we needed to keep that alive for the future.” Paul Rolfe Architects and Tonkin Zulaikha Greer Architects were assigned the task of producing the rising Phoenix and they did so with utter decorum, respecting the past while looking to the future. Tim Greer of Tonkin Zulaikha Greer Architects says the task at hand was clear. “When I saw the stunning site of the vineyard and the Richmond Ranges, the role of the building was obvious - connect the two with a wonderful experience.” The brief of the building was to integrate into the rural setting, accentuating the Marlborough roots, while simultaneously producing a welcoming home for the many international visitors. One of the key factors Rolfe believes aided the successful construction of the new and multiple awardwinning Shack was the love and passion which drove those involved in the projects. “We are particularly happy with the way the builders have managed to craft our ideas into reality and how suited the finished building

feels in the presence of such a powerful landscape.” Rolfe’s gratitude extends to all the contractors involved in the project that made his, and TZG Architects’ vision, a standout reality. The iconic view of the Richmond Ranges that graces the Cloudy Bay label is the focal point for guests of The Shack; the full panoramic view astounds while the interior impresses more subtly.

Awards for the Cloudy Bay Shack • NZIA Architecture Award (Commercial) 2013 • NZIA Architecture Award (Finalist, NZ Medal) 2013 • NZ Interior Awards (Finalist) • NZ Best Awards (Gold and Silver) 2012.

Furnishings for The Shack were hand selected by the team and are almost entirely from artisanal New Zealand designers, further celebrating Cloudy Bay Vineyards’ Kiwi roots. “The brand DNA, the unique aspects of Cloudy Bay winery’s identity, was kept in mind throughout the design and the construction. The Shack we see before us today reveals Cloudy Bay’s commitment to quality, showcases their creative thinking and reveals their love of hospitality,” Rolfe says. “The architecture awards, design awards, interior awards and sustainability awards are testament to the fact that a good team can work together beautifully,” he says. “From client through to designer to engineer, finished by passionate builders, the result is a product of everyone pulling in the same direction. We certainly had a bit of a dream team for this project.” The new Cloudy Bay Shack is a reflection of the winery itself, it has been built to withstand time and fashion while allowing visitors to immerse themselves in the iconic Blenheim based brand.

• Marlborough Agent for Conqueror Garage Doors • Aluminium windows & doors • Designer award-winning kitchens • Internal doors and stairs • Wardrobe shelving & storage systems We are proud to have been the Aluminium Joinery supplier for Paul Tolfe Architects & congratulate them on the NZIA Awards 2013.



Paul Rolfe Architects Ltd 613a Marine Drive Days Bay Eastbourne Wellington M 021 610 434 E


Tonkin Zulaikha Greer Architects 117 Reservoir Street Surry Hills NSW E

36 Hillcrest Avenue, Blenheim Ph: 578 2034 Fax: 578 2031 Email:

— Advertising Feature

Phone: 03 572 7448

19 Nelson St, Blenheim • [p] 578 4788    September/October 2013 |  53

Business Development | Team Building, Conferences, Seminars & Training

A world of options on your doorstep Christchurch and Canterbury Convention Bureau (CCCB) offers a one stop free service to help businesses explore all the options for off site meetings and team building around the Canterbury region. The free, expert advice provided by CCCB, a division of Christchurch and Canterbury Tourism, includes how to make the most of the destination’s activities, where to find unique experiences and locations and how to choose the right venues and activities. “With the help of our bureau members, who are the region’s top venues and service providers, we can help locate the perfect venue for your retreat or seminar, and the ideal activities,” says Bureau manager, Caroline Blanchfield, who is assisted by Courtney King, conference and incentive executive. “We will put you in touch with local experts who can help plan all the details, from teambuilding activity options, to catering and group travel co-ordination.”

environments, but many are within an easy hour of Christchurch city and airport. “Imagine the delights of spending a working day at a country winery with purpose built meeting facilities a short drive from the city. Or heading outdoors for adventure with options for everything from golf, jet boating to archery in the high-country, Blanchfield says. “And we have fantastic facilities available at some of our most popular Canterbury destinations, places like Hanmer Springs, Ashburton, Akaroa and Timaru, or further south in the spectacular Mackenzie country at Aoraki Mt Cook and Tekapo.” CCCB can also assist with some supporting collateral, including Christchurch & Canterbury Official Visitor Guides, bookmarks and maps.

There are a myriad of memorable locations to For more information contact the choose from in and around Christchurch and Christchurch and Canterbury Convention Canterbury, all guaranteed to make an impact. Bureau on (03) 378 2398, email “These boutique, private retreats feel like or visit they are a world away from busy office

A destination off the beaten track For a year-round conference destination with the true wow factor, head 90 minutes inland from Christchurch to Glenfalloch Station.

but also offers boutique accommodation and conferencing facilities for groups of up to 30.

One of the mid-Canterbury’s hidden gems, Glenfalloch Station is a 10,000 ha property nestled amid the rugged splendour of the Southern Alps and the mighty headwaters of the Rakaia River. It’s a working farm,

Its stunning panoramic views over unspoilt countryside and off the beaten track feel set Glenfalloch apart from other conferencing facilities and have made the station a popular destination for small corporate conferences, off site meetings and product launches. Many of the facilities, including the guests’ accommodation, are housed within charmingly restored farm buildings.


54 | September/October 2013

In their free time guests can roam the 10,000ha station on foot, pedal their way over the rugged terrain, traverse the station’s extensive 4WD tracks, go hunting, or fish in the distinctive snow-fed rivers that so define Glenfalloch’s landscape. They can try their hand at clay-pigeon shooting, experience the adrenalin rush of jetboating down the Rakaia River, hit the slopes at one of the nearby ski fields, or simply lie back in one of the Station’s spa pools and revel in the crystal-clear sky over Glenfalloch.

quake in February 2011, but owner Dietlind Todhunter has used the downtime since then to expand and improve the facilities at the station and is anticipating a busy few months ahead.

In the winter the snow covered Alps offer the perfect opportunity for heliskiing on untouched powder snow or scenic helicopter flights over glacier lakes and rugged mountain ranges, all of which lie just a five minute flight With great dining opportunities available – including the opportunity to dine under the from Glenfalloch. stars amid stunning scenery – Glenfalloch Like many businesses in Canterbury, Station makes for a fantastic venue. Glenfalloch Station has been impacted by For more information log onto the downturn in the conference industry which followed the devastating Christchurch

Book your next conference at a unique venue

You have the homestead all to yourself.

Glenfalloch Station

The beautifully tranquil grounds relax the mind and let the thoughts flow.

Canterbury, New Zealand


In the heart of the Canterbury High Country, in the Rakaia River Headwaters - an all season majestic space for small conferences, team building activities and off-site meetings. Relax and enjoy our elegant accommodation and superb catering.

M. 027 286 4939 E.

Glenfalloch Station | Methven | ph: 64 (3) 318 5843 |

Business Development | Team Building, Conferences, Seminars & Training

Conferences that connect Here are a few factors to consider when choosing your conference organiser:

Creating effective conferences involves a combination of content, creativity, co-ordination and collaboration. So here are three key elements to help keep things simple and engaging for attendees. Set objectives

Engage the audience

Design the conference based on the needs of participants and ensure the content is supportive of and aligned with the core message or messages. People fear repetition, but don’t ignore the value of re-enforcement.

Keep the audience active, challenged and ensure that they have to take action.

Set the scene before the event Engage the whole team when designing an event and a simple way to do this is to ask people what they want. This will help you formulate a clear picture of what needs to happen to help deliver a more effective event. If you can - build excitement! It’s easy to forget that, for many people, the conference is not seen as a bonus and for some it can be viewed as a major nuisance. So build association early; send out intriguing clues and get people talking. Where possible engage a broad number of people in the delivery of the conference. Intrigue them but don’t make it a mystery as people actually resent secrecy.

The structure of a conference is alien to the normal working pattern because, during the average working day, people move about, absorb and process information and take action. At the average conference attendees are relatively static (tricking the brain into believing that they are relaxing), are asked to process one idea at a time and are also asked to simply absorb information without taking immediate action.

• Knowledge of venues. We all know we can’t rely on the internet to show us the details that are important to the running of a successful conference • Keeps up to date with venues. A change of ownership etc can change the standards of the venue • Negotiates good rates. • Works within your budget. There is a venue for every budget • Honest appraisal. You need no surprises when you get there Why it’s important to use a conference organiser Finding and organising a conference that meets your specific requirements can be time consuming and frustrating.

• Efficient and professional. Communication has to be efficient in order for you to meet your deadlines • Listens to what you want. Each company and conference has different requirements • Incorporates all requirements. Activities, guest speakers, transport etc

So ensure you take care to focus on the physical conditions (chairs, heat, cold, food etc.) to help prevent mental malaise creeping into your event.

Getting the venue, accommodation and other details right contributes so much to the overall success of your conference. Your conference represents a significant investment by your company and it is so vital to get everything right for you.

And whatever you do, keep people as active as you can. The golden rule to keep people engaged is don’t force them to sit and endure death by PowerPoint presentation.

A conference organiser saves you a lot of time and stress by finding the perfect venue for you and assisting in getting all the details together for a great conference.

Corporate Venues does all this – and it’s a free service (conditions apply), so call for a no obligation chat: Corporate Venues, 021 165 0355

• Cares. Has a real desire to make your conference a success.

Living Springs Looking for the ideal corporate group experience? Well Living Springs can provide what you are looking for.

your programme with flexibility without weather concerns.

The natural beauty of the landscape and purpose built facilities gives you the best possible combination for a team building retreat, leadership/management training or business workshop.

All bunkrooms are equipped with heat pumps for winter comfort.

Leave your cares behind as you travel the 20 minute scenic drive over the Port Hills to Living Springs. The professionally trained staff members are skilled at facilitating collaborative learning experiences, essential for successful team building programmes. Choose from many challenging outdoor activities, from kayaking to tree climbing, that will give your group the opportunity to employ problem solving strategies and push them beyond their comfort zone.

Accommodation is available for up to 180 people with a variety of choices to suit your budget.

The chef will delight you with superb dining experiences from banquets to barbeques and brunches creating a convivial atmosphere and perfect way to wind down and relax after a day of activities. Call to speak to one of our staff who can help arrange a suitable programme or partner with a training facilitator as required. Leave Living Springs revitalised, refreshed and with skills to face any new challenges that come your way.

Living Springs 218 Bamfords Road Bookings can be made year-round for large or Allandale, RD 1 small groups. Warm indoor facilities such as a Lyttelton large auditorium and break-out rooms with up T (03) 329 9788 to date audio/visual equipment plus an indoor E heated swimming pool allows you to structure — Advertising Feature    September/October 2013 |  55

Business Development | Team Building, Conferences, Seminars & Training Business Development | Design 5

When it all hits the fan By Janet Wilson

American investor Warren Buffet once said, “It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.”

Style to suit

It pretty much sums up why you should worry about the mainstream media, especially in a crisis. They can destroy your business and your reputation if you don’t react positively to a situation requiring clear thinking and action - the basic tenants of crisis management. Put simply, a crisis is an imminent risk of the public exposure of damaging facts. One of the hardest steps is recognising you are in, or are about to enter a crisis.


161 Middle Renwick Rd. Blenheim

Essentially it’s always better to go to battle stations and prepare for the worst. Being Chicken Little is better than being a dead duck. Unless you are in serious danger of some major legal liability you need to clearly state your position publicly. If you do not define your own position, your opponents will do it for you. In a crisis this will give you a “first mover advantage”. If you know something is about to blow that is damaging, blow it yourself, apologise, admit the mistake and let the public know what action you are taking to resolve the situation. This pre-emptive action can rob your critics of traction in a crisis. How you deal with reporters when a story first breaks has considerable impact of how you will look subsequently. Be polite, helpful and as open as you can be. Stay human, be genuine, display appropriate concern and let the world know how you’ll fix the problem.

Conference Services Available Here!

Equipped with both a conference room and a board room, our conference facilities are able to cater to all of your needs for board meetings, training and conferences. Catering options available

Reservations: 0800 377 222 Phone: 64 3 577 7711 Email: Website:

And, finally, don’t be afraid to call for help. There are plenty of PR companies that are skilled in crisis media management. And while you may already have inside public relations or communications staff, too often they are caught up in the moment. Outside professionals can think more objectively and help resolve the situation. Janet Wilson is a former journalist who now runs her own media training and crisis communication company, Deadline Ltd, with her husband Bill Ralston.

Having completed projects at the Christchurch Casino, Passengers Café, Ray K’s Café and the Department of Conservation, Design 5 is leading the way in upholstery and custom design furniture in Christchurch. Based in the old Kaiapoi Mill, Design 5 is a family business run by owner Simon Griffiths, who established the business with his wife Denise Mcilroy in 2007. Together they have five children which aptly became the number five in the name of the business. The business offers a complete manufacturing service for custom made upholstered chairs, lounge furniture and banquet seating for bars and restaurants. The small team designs and builds to the specifications required by each client and always delivers on time. Simon has 19 years of industry experience behind him and dabbles in a bit of artwork, but admits he fell into the job by accident. “I went to Polytech to do cabinet making and joinery, and ended up going to a manufacturer on work experience. They took me on and put me in the wood-making side of the business and then I sort of developed and fell into it. I’ve been doing it ever since. “There aren’t that many manufactures around that do what we do. We’ve slowly built business up to manufacturing our own products and now we manufacture seating for other joinery companies in Christchurch, such as JB Joinery and Sockburn Joinery. “We’re in a good position, a lot of companies closed because they were doing volume products for retail and import markets. We got into custom making to get away from that, it’s harder to import custom made products.” It’s paramount that the company stays on top of the latest trends to deliver a range

of options and solutions to produce stunning furniture pieces. The team of highly skilled contract workers will talk through your ideas and listen to your requirements no matter how simple or ambitious, and offer you advice on how to implement and deliver. Simon says it’s common for people to ask him to create a product seen from photographs. “People want something different. They don’t want what everybody else has. So bring your photographs and magazine cut-outs and watch the designers work to replicate the style of furniture with a personal twist. They also re-upholster squabs, dining chairs and lounge suites. For modern and stylish furniture to suit your décor and your budget, Design 5 means business.

Products If it’s custom made furniture and upholstery, the team at Design 5 will be able to take care of all of your needs. Some examples of products include: • Asteria chair • Cam ottoman • Haven sofa • Lowick sofa • Designer stool.

Design 5 Ltd Unit 17/53 Ranfurly Street Kaiapoi T (03) 327 9263 E — Advertising Feature

Other services by the Be Smart Group P: 0800 999 908

Get Smart - Be Smart! 56 | September/October 2013

• • • •

Accounting Insurance Marketing Administration

Business Development | Don Clarke Canvas and Saddlery

Don Clarke Saddlery’s new beginnings A new home offers the chance to start anew, to take a breather, refresh and gain a new perspective on where the future is headed. And this is exactly what business owners Kevin and Teresa Orchard have done upon relocating their much loved business, Don Clarke Canvas and Saddlery to the Canterbury town of Woodend. For many years the original shop, which serviced much of the area’s equestrian market, had been based at the rear of the High Street in Rangiora. However, due to structural damage as a result of the Christchurch earthquakes, Kevin and Teresa decided to make the move in search of new beginnings. After a few months of working from home and raising their profile at Pony Club events, the couple was proud to open up shop at a new location in Woodend at the end of April. The lovely new setting has given Kevin and Teresa exactly the new start they needed to rebuild their business. Teresa says the new place is giving them a chance to find a new momentum. “We are wanting to move forward and develop our own niche in the area,” she says. Today, from its new welcoming setting in Woodend, Don Clarke Canvas and Saddlery continues to offer its services to much of the equestrian industry; from trailer covers to grooming services.

In the swing of things Since it opened up shop Don Clarke Canvas and Saddlery has certainly been keeping busy. While Teresa is keeping up with the administration side of things, Kevin and fellow staff members, Judy Palmer and Pam Ashworth, have been busy cutting and stitching in the workshop. “We have a committed team onboard keeping up with the busy workloads,” Teresa says. Pam keeps busy repairing the horse rugs and helping out in the retail shop, Judy does a lot of the bags leaving Kevin free to concentrate on his manufacturing work, making items from trailer covers to PVC bags, canvas covers and a whole range of other leather, canvas and PVC items.

One stop shop Teresa says she likes to think they are a onestop shop. “We can have a horse rider come in for a hoof-pick, decide to drop off a horse rug to be repaired by Kevin and grab a bag of feed,” she says. “Kevin can make anything out of canvas and leather, from GPS covers for hunters to your classic trailer cover. He is adaptable and likes to think outside of the square. Basically anything that can fit under the machine he can do.” It certainly helps that Kevin learnt from the best – Don Clarke himself, the man who built the initial business up from scratch. Back in 2004, after deciding they needed a change in career, Teresa and Kevin made the leap and bought the saddlery from Don. “Don had a lot of pride in his work and wanted to see this reflected in who took over the business,” Teresa explains. “It was a business he had built up himself and given it its identity.” Kevin, who has a background in harness racing and breeding, took to this new side of

What’s on offer • Clothing • Gifts • Horse care and supplements • Grooming the equestrian business like a duck to water, he worked hard and within a week had proved to Don he had what it took. Today it is Kevin who is using his passion and expertise to continue on the legacy Don left behind.

• Leather and canvas care • Racing • Stable • Stock and pet feeds • Dog and cat products • Hire equipment • Workshop

Don Clarke Canvas and Saddlery Ltd 79 Main North Road Woodend T (03) 312 7985 E

• Books.

— Advertising Feature

Evolution Accountants offers a full range of accounting services Proudly supporting Don Clarke Saddlery

The team at Williams McKenzie know all about delivering sensible and cost-effective solutions to its clients. Its partners and solicitors have a thorough understanding across a wide range of legal areas which means clients not only enjoy sound advice, but the benefits of a local and well-connected staff. The team at Williams McKenzie prides itself on being friendly, approachable and readily available.

4 Durham Street, Rangiora 7440 P: (03) 313-7086 F: (03) 313-4030 E:

The quality advice and commitment to delivering sensible solutions has seen the firm develop an extensive client base.

“Good advice from good people”

Ph. 03 310 2225 E.

Business Development | RayK's Café

A great new dining option RayK’s Café in Northcote is quickly gaining a reputation for delicious food and friendly service. The licenced cafe in Sawyers Arms Road (near Papanui Domain) recently established in March, already has a large following of loyal customers. Designed and built from scratch, it is conveniently located alongside industrial businesses, offices and residential community. With parking behind and positive word of mouth, people are starting to discover this little hideaway. RayK’s is a family-owned business and has been a long-time dream for manager Keshia Lloyd, who says it stands out from other cafés in Christchurch. "I come from a large, hospitable family whose gatherings are filled with music, laughter and good food. This café is an extension of that. We have a friendly team who connect with every customer that walks in,” she says. “Everyone who comes to RayK’s leaves feeling like they’ve been looked after. We love our regular customers; they show us that we’re doing something right.

Great food, great value With such a focus on service and quality, it’s no wonder RayK’s Café is proving to be something special. The coffee is delicious and the menu has been fine tuned to offer a selection of great choices. Lloyd says the most popular dishes include the RayK’s Big Brekky, which is starting to earn a reputation as the best cooked breakfast in town and is aimed at lovers of kransky sausages, bacon, eggs done in any style, oven-roasted tomato, hash browns, garlic mushrooms and toasted ciabatta. The RayK’s cheeseburger is also proving to be a big hit.

The kids’ menu offers a smaller grilled selection or pancakes for breakfast, with a choice of kids’ hot chocolate or chai and a kiddies’ basket or burger for lunch including an ice cream sundae. Diners on Friday nights can sample goodies from the bar menu including pizzas and platters. “It took us a while to figure out what customers really wanted and we’ve now scaled back the menu to the most popular dishes. It almost has a diner feel; it’s food and coffee that’s good for the soul,” she says. Our 'High Tea' option is available from SundayWednesday for small or larger celebrations. Bookings are essential. “We have daily changing specials as well as a range of delicious cakes and cabinet food based onsite for customers on the run.” Open 7 days, RayK's Cafe enjoys the patronage of a wide range of customers from nearby businesses, churches, sports clubs, schools and families. The cafe is open late on Friday night with happy hour between 5-7pm. “My proudest moment looking at this café is that it’s been built from the ground up, including the relationships we’ve formed with our customers. We’re providing a welcoming retreat for people from all walks of life and we hope to continue offering a positive vibe for people to enjoy.”

Catering and functions RayK’s Café can take care of your social function or event with its attractive facilities onsite, as well as its off-site catering. Lloyd says the café is an ideal venue for a variety of functions, with plenty of parking out the back.

your company’s Christmas function at RayK’s simply email:

These functions include work parties, birthdays, private dinners and engagement parties plus more. To enquire about holding

RayK’s Café will also cater to your off-site party and is proving a popular choice for private functions. There are a range of well-

priced catering options available, including savoury, sweet and canapés. Food is all made at the café and can be either picked up or delivered by arrangement. For catering menus and prices email:

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MENTION THIS ADVERT TO RECEIVE A COMPLIMENTARY COFFEE ON YOUR NEXT VISIT TO RAY K’S CAFE Phone: (03) 352 5382 Coffee Pre-order: 021 0834 3430 102 Sawyers Arms Road, Northcote, Christchurch. 58 | September/October 2013

Business Development | RayK's Café

All day menu

How to make your marketing work

7.30-2.00 Weekdays 8.30-2.00 Weekends

Granola Muesli

Business Development | Delineate Brand Architects


House made muesli served with seasonal fresh fruit, natural yoghurt and berry coulis

Pancake Stack


Light and fluffy pancakes served with blueberry compote, grilled banana and drizzled with maple syrup

All Day Breakfast


Kransky sausages, bacon, eggs ‘any style’, hash browns, garlic mushrooms with toasted ciabatta (oven roasted tomato optional)

If our chef’s creations are just a bit too much, Or you’re finding yourself in a bit of a rush,

Soup Of The Day


Our friendly team will advise you of today’s soup served with garlic bread

Seafood Chowder

Take a look in our cabinets hot and cold, Our baker’s variety will have you sold.

Which makes it an apt moniker for the services of Delineate Brand Architects, which was established to define a company’s advertising angle.


Our classic creamy chowder packed with seafood and served with garlic bread

Ray K’s Cheeseburger


Angus beef pattie, sliced cheddar, julienne gherkins, onion and lettuce sandwiched between a toasted burger bun served with shoestring fries and your choice of sauce

Best of Both


Try our half serving of soup of the day and half serving of salad of the day

RayK’s Café 102 Sawyers Arms Road Northcote Christchurch T (03) 352 5382 Coffee pre-orders 021 0834 3430 E — Advertising Feature

Other services by the Be Smart Group P: 0800 999 908

Get Smart - Be Smart!

The term ‘delineate’ means to define or to distinguish.

• • • •

Accounting Insurance Marketing Administration

Established in Christchurch in 2003 by Amanda van Kuppevelt, the company’s goal is to meet the gap between designer and business by providing support, practical design solutions and focus so that every dollar spent in marketing and advertising becomes an investment and not a necessary expense. “There has been a huge gap in the market in New Zealand for businesses that need more support in business development than a graphic designer can provide,” Amanda says. “But they still need to be hands on with their marketing to ensure their message does not get misinterpreted through an advertising agency campaign.”

In the seventies a shift occurred and the marketer’s role got moved from the driver of the organisation to under the watchful eye of the financial officer. As a result the marketer’s role became reactive. They were told what they needed to advertise, with very little input as to whether the new product or service could be communicated effectively and efficiently. “We see the role of the brand architect today as the role the marketer used to be in the fifties and sixties,” Amanda says. “Our goal is to not only grow our clients’ businesses through branding, but ensure that once we help define and promote their product, they have the capability to fulfil the promises laid down. “We also set out to empower the business owner, so that when they work with us, they learn marketing tools that they can continue using, without being tied to the ‘secrets of marketing and advertising’ that agencies keep to themselves.”

She has seen first hand how large a gap has been growing between business advertising and business strategy since the 1960s. Before this time, business marketing was controlled in direct collaboration with the business strategy. Products and services were developed that could fulfil the requirements of both. In order to be feasible, a product needed to have a use, add value and have easily communicated benefits.

Delineate Brand Architects Unit 3, 209 Worcester Street Christchurch T (0508) DEFINE — Advertising Feature

Menumate is proud to power the great team at Ray K’s Café with Menumate Point of Sale    September/October 2013 |  59

Business Development | New Brighton Business and Landowners Association

New Brighton is back in business A geographical gem with potential bursting at the seams, New Brighton has long been touted as a viable, attractive location to establish a communityrelated commercial hub – and as they say, there’s no time like the present. On any given summer day between 1,000 and 1,500 people stroll the length of the iconic New Brighton pier. At the same time, a countless number of mountain bikers will be marauding through the beautiful natural terrain while others bask on the sandy beaches waiting for the beautiful sunset behind the alps.

Available in New Brighton • Surfing • Swimming • Bird-watching • Cycling, mountain biking

Paul Zaanen, manager of the New Brighton Business and Landowners Association (NBBLA) says the region really is a gem with almost limitless potential.

• Dune-walking

“What we have here is amazing - one of the most unique bird migrations happens just off our coast-line; the dune walks, the forests, the estuary, the Avon River, the parks are outstanding and the proximity to the city is second to none for a beachside community. We just need the built environment to reflect our natural environment.”

• Community markets

Mayor Bob Parker summed up New Brighton’s fortunes well in his foreword to the latest New Brighton Centre Master Plan. “The sandy beach of Pegasus Bay, the pier, the coastal road, the much loved whale pool and even the brisk easterly wind – are all synonymous with New Brighton and add to its special character and appeal. “It is fair to say this suburban centre has, over the years, experienced decline and a number of well-intentioned overhauls and plans for revitalisation haven’t quite lived up to expectations. New Brighton was particularly affected by the earthquakes – not only in terms of the damage to infrastructure, business, homes and people’s lives, but the loss of surrounding suburbs when they became part of the red zone.” Reputation aside, New Brighton holds advantages many other suburbs could only dream of. “Poised on the edge of the Pacific Ocean, New Brighton’s centre will be developed as the heart of the community and a place for people; a superb destination, alive with cafés and restaurants, shops and businesses,” Parker says.

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• Pier strolling • Restaurants and cafes

• Amazing summer events

The sandy beach of Pegasus Bay, the pier, the coastal road, the much loved whale pool and even the brisk easterly wind – are all synonymous with New Brighton and add to its special character and appeal.


• Community spirit • A great lifestyle.

New Brighton, factually speaking… Paul Zaanen’s job to promote New Brighton is easy when it comes to natural assets. “The dune walk from New Brighton to Southshore is phenomenal and completely free. You have the ocean one side and the mountains on the other side. The mountain biking, the godwits' migration, the surf, our natural assets that people can engage with are amazing – four golf courses and I could carry on.” The marketable assets of New Brighton include the proximity to an international airport, only 20 minutes away on the ring road. So often the attraction for tourists when visiting coastal cities is to be situated near a beach, thus New Brighton intends to harness that desire and convert it into a viable, commercial tourist destination. Christchurch’s attitude toward its beachside property is globally adverse; the fact that the airport property is more expensive than the property close to the shore is something of an anomaly.

s s e r t s e D Feel Alive

With 11 hectares of commercially zoned land, New Brighton has the second largest land mass suitable for development outside of the CBD, but Paul Zaanen makes a very valid point when it comes to identity. “New Brighton has that village feel and if we were to plonk Westfield mall in the middle of here, we’d lose that identity immediately. We need hand picked retailers that will offer the community something in return for their place here. We are very self aware - we’re not the Gold Coast, we need to make ourselves niche, cool, funky, vibrant and happening.”

It’s exciting times for the people and businesses of New Brighton as new vigour surrounds the area and progress is finally replacing potential.

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The modernisation planned for New Brighton has been an ongoing fight, but the NBBLA is bringing a youthful energy to the situation and the team is already making moves. The Association is moving forward and although he has to remain tight-lipped for privacy reasons, Zaanen does conclude with a bit of a bombshell.


Ph: 03 388 4493 | F: 03 388 4486 | Located at the Pier Terminus in New Brighton, Christchurch

NEW BRIGHTON BUSINESS AND LANDOWNERS ASSOCIATION After months of hard work behind the scenes, gathering background information to help take New Brighton forward, the New Brighton Business and Landowners Association (NBBLA) was established in January 2013 with a common goal to rejuvenate the area for residents and stakeholders alike. The foundations of the NBBLA had to be implemented before the association launched to ensure the correct procedures would be in place from day one. Paul Zaanen, manager of the NBBLA, had the task of assembling the correct visionaries to convert New Brighton’s commercial landscape while integrating fully with the residents. “We came up with the five policies of the board that we believed were the most pressing issues to be looking at, then we launched. It was all very quick but necessary. I’ve been working closely with Peter Beck to make sure we coordinate the plans correctly to achieve our desired ambition for the area,” he says. The idea of uniting commercial interest with community involvement has been and will be paramount for the NBBLA. “We work very closely with community groups. In the past big business has gone toe-to-toe with the community and we don’t want to see that happen. The knowledge base that exists within the community is huge and we need to harness that in order to please both residents and businesses.” The Master Plan is one of three in the last 12 years, so it was apparent certain roadblocks prevented the commercial development of New Brighton. But Zaanen doesn’t claim to have a new answer to this long standing issue. “We’ve plagiarised every idea out there - it’s all been suggested before; the first proposal for the salt water pools was put forward in 1928. The thing is - it hasn’t been done. That’s why we needed people working for New Brighton to centralise this bureaucracy and have a true representation for the area.” As the appointed manager, Paul Zaanen is the first full time commercial representative for the area after many tried and struggled in the role as volunteers. A man with confidence in his area, he elaborates on the key driving factors that should see the 11 hectares of commercially zoned land (the second biggest area after the CBD), be prime, sought after land for development. “There has to be some good foresight with this master planning process. The council was restricted in terms of the land they could

look at due to their jurisdiction, but we are a non-government organisation so we can look at areas they weren’t allowed to.” Working with internationally respected landscape architects and town planers Jason Mill and Sam Martin, the NBBLA decided to approach the idea of development by directly consulting current New Brighton landowners.

The five policies When the New Brighton Business and Landowners Association formed, it identified five policies that had to be adhered to in order to take the area forward, as a commercial landscape, while involving the residents. Yet these are only a portion of the work done and are adaptable to change as the needs and circumstances change. The NBBLA is a strong lobby voice for New Brighton, not merely the commercial district, but also community needs within this area.

“The stakeholders and landowners want to make a return for a development – we’re trying to marry the commercial vision with the residents’ needs. We don’t want huge malls and 10 storey buildings for New Brighton, we want what the people who will live and own land here, want.”

1. Safety and security - Improving the perceived and actual security of New Brighton through active involvement with police and community groups.

Large scale retail complexes are often associated with commercial development, yet Zaanen believes New Brighton has to interact and relate with the businesses that choose New Brighton as a base.

2. The establishment – The establishment of the NBBLA itself is still a majorpolicy as it is still in relative infancy, further funding is always sought to ensure the initiatives and policies can continue to move forward.

A far cry from a Hornby Hub or a Dress-smart, the new era of commercial development in New Brighton has to be a welcome addition that will invigorate the community and promote interaction. “We don’t want a stand alone entity, we need full community engagement as we move forward. Our built environment should reflect our natural environment and provide an economic spinoff for New Brighton’s residents. We have the chance to rejuvenate this suburb properly, so let’s grasp it.” The potential $37 million investment for the aquatic centre is still in the pipeline but again, it will have to be adaptable and synchronise into the east-side regeneration.

3. Maintenance and aesthetics – To promote a pride in the community so the built environment remains as pristine as the natural environment. New Brighton is in need of a make over which is currently underway; this policy is for Council and private holdings.

4. Marketing and promotion – Establish a market place presence to attract tourists, backpackers, visitors and actually harness the revenue it generates. The ability for New Brighton to promote its assets is vital to ensure economic recovery. 5. Capital improvements – Improve the relationship between commercial investors and the community - one should complement the other and vice-versa. This policy encompasses all built assets in New Brighton’s commercial area, and focuses on long term sustainable development. With a dedicated board, representation and a voice, there will be significant revelations in New Brighton over the coming months and years.

The NBBLA board The Board of the NBBLA is based on cluster group representation; nine board members volunteer their time and expertise to ensure that Paul Zaanen, as the appointed manager, takes into account the advice of developers, stakeholders, real estate, retails and hospitality sectors. The approach of the NBBLA is purposeful and the association has been established to tackle the issues at hand, this certainly is not a business as normal approach.

The future is certainly looking bright for the new, New Brighton.

New Brighton Business and Landowners Association M 027 232 2448 E    September/October 2013 |  61

Community | Youth Alive Trust

Helping young people in east Christchurch

These weekly clubs are for children from 5-18 years. They are led by volunteers and include

Ridpath says being part of a community is a major benefit for children, who develop many skills including leadership. “The Youth Alive Trust is a place where they can feel connected and can try new things,” he says. “It’s a place where they can socialise with children outside of their normal school environment. Brighton is unique because there are so many primary schools but there’s no high school and kids are all split up and sent to different high schools.” The Youth Alive Trust also offers individual mentoring support to young people and will refer them to other agencies if required.

Exciting upgrade to premises The Youth Alive Trust is currently working towards upgrading and refurbishing its premises in an old supermarket in New Brighton, which it shares with the Grace Vineyard Beach Campus church. Ridpath says the trust needs a total of $1.6 million for the upgrade. It has already received $408,000 to develop a new youth gym and an additional $126,000 towards extra youth programmes from the Christchurch Earthquake Appeal Trust. It has also just received $626,000 from New Zealand Lotteries. Other parties have also chipped in their support, with the Department of Corrections organising a large art auction on October 18 in aid of the youth and community building development.

• • • • •

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With just under $600,000 still needed, the trust is keen to talk to any agencies or philanthropic donors about funding.

Multi-agency office The Youth Alive Trust is keen to support other agencies working with children once its large upgrade is underway. James Ridpath says a multi-agency office will be established and other community groups will be welcomed into the refurbished New Brighton premises.

Rick Mardon, one of the trustees of Youth Alive Trust, says “We are also keen to start conversations with generous businesses about donated or discounted building supplies. The less money we need to spend on a building, the more money we can spend on youth workers and programmes to use that building to positively change lives.”

“Other agencies might like to come in one day a week or one morning a week,” he says. “It might be someone who wants to offer a drug and alcohol programme once a week or a parenting course.

The multi-faceted development will be done in stages as funding is obtained. Ridpath hopes the first stage will be underway by the end of the year and is optimistic that the whole project will be completed by the end of 2014.

“With four agencies already committed to the development, we don’t have a permanent office available for others, but we’re looking for people and organisations who might want to be part of the multi-agency office.”

The stages of the development involve: Stage one: Refitting and developing a multi-purpose youth gym suitable for team sports, toddlers’ activities and dance classes Stage two: Refitting and fixing a multipurpose youth lounge for young people to relax, play games, do arts and crafts, listen to music and watch activities in the sports hall Stage three: Developing a fully equipped crèche with separate areas for under twos and over twos, children’s toilets, changing facilities and a kitchen Stages four and five: Developing a range of offices and meeting rooms to cater for staff and other agencies that use the facilities, including a budget advice centre, as well as a sound-proof music room for young people to learn, play and explore musical instruments Stages six and eight: Developing a new façade, entrance way and community information office Stage seven: Building an outdoor play area.

Jackson Cotton enjoying one of the many great experiences offered by the Youth Alive Trust in New Brighton.


Manager James Ridpath says the trust supports hundreds of young people every week through a large variety of programmes. It runs programmes within four local schools – Central New Brighton Primary, North New Brighton Primary, South New Brighton Primary and Aranui High School, as well as running six weekly clubs and programmes on site at its premises in Seaview Road.

fun activities, challenges, outings and team building exercises. There are also three school holiday programmes, camps, youth worker library support, large community events and youth leader training and support.

Youth Alive Trust volunteers at an I Love New Brighton event.


The Youth Alive Trust was established in 1989 to service children and young people in New Brighton through offering a range of fun, safe and innovative programmes. It aims to support them holistically; socially, emotionally, mentally and spiritually.

Baylie Hape enjoys the water as part of Youth Alive Trust’s weekly intermediate club, Rock Solid


The Youth Alive Trust in New Brighton is seeking funding and partners to finish a major upgrade of its premises and offer Christchurch young people an even better service.

Youth Alive Trust Grace Vineyard Beach Campus 111 Seaview Road New Brighton Christchurch T (03) 388 5459 E

— Advertising Feature

Supporting Youth Alive Trust To apply for funding, visit our website: Freephone 0508 266 878

Business Development | BIMstop


500ml, 750ml, 1000ml, Priced from $23.95 inc GST Dishwasher safe 18/8 food grade quality stainless steel Fits most cup holders Great gift Individually boxed Fits ice cubes 100% money back guarantee Free sports lid

Bringing ideas to life with 3D modelling There’s something pretty cool about the classic number 8 wire mentality we have in our little corner of the world. But Christchurch start-up BIMstop has taken it one step further and added a high-tech twist.

Scott Barrington

Established by entrepreneur Scott Barrington five years ago, BIMstop works with manufacturers to build three-dimensional models of their products, allowing architects to access 3D representations of manufacturers’ goods and fit them into their 3D building designs, virtually. The online platform allows design professionals to specify products accurately, using the Building Information Models (BIMs). These models not only show what the products look like, but also contain all the specification information about each product. The 3D designs are distributed to architects in more than 90 countries already signed up globally through BIMstop’s proprietary online library




o. nz



If architects use models of a given manufacturer’s product when creating plans, there is a three in four chance of those products being used in the final build, making BIMstop an excellent sales channel for manufacturers. For the architects, BIMstop offers access to an extensive, multi-format library of up to date and content-rich BIMs, saving them considerable time when creating plans and mitigating the risk of human error. It also makes a difference for builders, who were

traditionally left to make sense of inaccurate or inconsistent specification and design. Scott developed the concept during his architectural training after realising how much time architects waste in searching catalogues for products and manually drawing them into plans. It was a process which was also open to human error; error which could cause issues like leaky homes and contract disputes. He was able to make models of products that he could drag and drop into plans, which would take all their specifications with them, regardless of what 3D design platform the architect was using. Named after the Building Information Modelling software architects use, BIMstop scooped the award for best startup company at the 2013 NZ Hi-Tech Awards, earlier this year. The Christchurch start-up was a one-man business five years ago. Now Scott employs seven full time staff, supplemented by part timers. BIMstop Unit 7, 11 Homersham Place Christchurch T (03) 366 4131 E — Advertising Feature

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Call 0800 777 444, or go to our website to order your SafeBottle today 47b Birmingham Drive, Middleton, PO Box 1879, Christchurch 8140.    September/October 2013 |  63

Focus | Christchurch Gondola

Building with a view The Christchurch Gondola is one of the city’s ‘mustdo’ tourist attractions. It’s also a great trip for Cantabrians to remind us of the breathtaking views we have in Christchurch.

The Christchurch Gondola takes you nearly a kilometre into the Port Hills - a collapsed crater rim of an extinct volcano, which exploded six million years ago. Once at the top a 360 degree view is revealed - to the west, the Southern Alps provide a dramatic backdrop and to the east, the ocean and the sky stretch as far as the eye can see. After the February earthquake the iconic attraction was forced to close. The site was water damaged by a burst sprinkler head, which caused 60,000 litres of water to flood the entire top station. Repairs and upgrades, including a rock fall protection wall, new cable cars and a revamped top station. This has all come at an estimated cost of $2 million. Christchurch company Corbel Construction Ltd was recruited to assist in the repairs of the Gondola.

Proud to support the Christchurch Gondola/Corbel Construction At Engineering Plus (S.I.) Ltd we have a fully-trained, highly skilled team, with a commitment to quality and customer service in all aspects of mechanical engineering.

Contact us today for more information on how we can help you! Phone: 03 344 2162 Mobile: 027 277 9945 E-mail: Workshop Address: 30 Edmonton Road, Hornby, Christchurch

Gerald Leney, Quantity Surveyor for Corbel Construction, says the project was an interesting challenge, both in its location and in the scope of work. “The earthquake damage had made it inaccessible for some considerable time and the shaking resulted in triggering the sprinkler system which discharged a large volume of water in to the building. The water damage was extensive and was not able to be contained due to lack of access. “The works involved completely refitting the inside of the building and for much of the time the only access was by walking from the remains of Summit Road which is still closed beyond the access point for the track up to the buildings.

part of last year materials, but not people, were able to be transported by Gondola from the base station.”

achieving a complementary back drop to the main event which is the Gondola experience and stunning views offered.”

Corbel Construction says it is delighted to have been chosen as the contractor on the unique Christchurch landmark and is very pleased to be able to deliver a successful outcome for the client.

McGrail also explains that the Gondola’s top station building is a relatively complex structure. “This combined with the challenges of site access while the Gondola wasn’t running, offered a good test of endurance for the contractors led by Corbel Construction, Gondola staff and consultants alike.

Dalman Architecture also assisted with getting the Gondola back up and running. Project architect John McGrail says initially Dalman Architecture was called up to assist with the selection of floor coverings and finishes. “This grew into at full interior refit including hospitality spaces, retail, service areas and interpretive displays.

“The interior scheme of colours, finishes “All materials had to be carried in by this route and forms are inspired by the surrounding environment of the Port Hills with the aim of at the beginning of the project. In the latter

proud main contractors to the christchurch gondola addington, christchurch | 03 341 5551| | 64 | September/October 2013

“The bulk of construction materials were able to be brought up on the service gondola, meaning large items, joinery etc had to be ‘broken down’ to transportable sizes and reassembled. “Work staff access was via foot from the summit road rain, shine and snow. It has been an absolute pleasure to assist the Gondola team in getting this Christchurch icon back up and running.”

Focus | Christchurch Gondola

The Crater Rim Functions and Events Room

Gondola functions are tops in Christchurch

The interior scheme of colours, finishes and forms are inspired by the surrounding environment of the Port Hills with the aim of achieving a complementary back drop to the main event which is the Gondola experience and stunning views offered.

Manging Director Michael Esposito and Prime Minister John Key


Stunning views of Christchurch City, the ocean, Southern Alps and Lyttelton Harbour make a special conference, lunch or meeting at the top of Christchurch’s Mt Cavendish incomparable.

complement to any special occasion, day meeting, conference, gala dinner or cocktail function. Licensed until 12:30am, with no noise restrictions, the function and event rooms are located on a separate floor to independent visitors to the Gondola.

The unique arrival mode whisks your guests one kilometre above Christchurch to the top of the Port Hills, affording beautiful views of the city and Southern Alps while on arrival at your venue the sparkling Lyttelton Harbour is revealed to the south.

Ample parking at the Gondola’s base and superb food and warm, attentive service at the top completes the total package for your successful meeting or impressive dinner and the Gondola can arrange a dream wedding too.

The style of arrival in the Gondola gives the unusual start to your day that you may be looking for – something to wake everyone up and inspire them before getting down to business for the day.

For assistance in planning your function or conference please email enquiries@ or call Martin Tunley or Julia Neilson on 0800 426 684.

The Crater Rim Functions and Events Room at the Christchurch Gondola offers the option of two separate venues or one combined event space with maximum seating for 200 people. Re-opened in April 2013 after a total refurbishment, the venue’s clean lines and contemporary décor are the ideal

Christchurch Gondola 10 Bridle Path Road Heathcote Valley Christchurch T (03) 384 0310 E — Advertising Feature

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Fax: 03 366 6233 E: 37 Shakespeare Road, Waltham, Chch    September/October 2013 |  65

Agribusiness | Farmbuild

Focus | Allied Pickfords

Making your moves easier There’s been a lot of movement in the city of Christchurch in the last couple of years. But Allied Pickfords is making the move easier for both businesses and individuals with the establishment of its new Christchurch removal facility. Officially opened by the Prime Minister John Key in May this year, the $4.1m state of the art facility built by Arrow International has contributed strongly to the local community by creating 28 additional jobs in the region.

Built for the farm Farming has a long and proud history in this corner of the South Pacific. With more than 70 years specialising in the construction of custom farm buildings, woolsheds, covered yards, cattle yards, stables, haysheds, homesteads and cottages, Farmbuild’s history is also one which is long and proud. Established in 1939 by George Gregg and carried on by Bruce Gregg and now his son Colin, Farmbuild’s history has been developed through a strong service offering and quality products, but an ability to move with the times has ensured not only its survival, but also its strength. In 2011 Patrick McCarthy and Colin Gregg formed a partnership to take Farmbuild to the next level in both service and what the company could offer. Patrick had worked with both Bruce and Colin since 2000, starting as an apprentice before becoming foreman on a very wide variety of jobs and proving himself consistently. Today Farmbuild has a great workshop base where a number of the company’s renowned products are made and developed as well as the administration side of the business which is run by Colin and Katey. Patrick and his team take each project and turn it into reality as well as any back up service that is required. Colin and Patrick are also passionate about developing new ideas and making sure Farmbuild is at the cutting edge in the industry and maintains its place as a market leader.

Farmbuild designs have been developed during the years with the input of many farmers and their wives, managers, stockmen, and advisers as every farmer has different ideas and ways they operate.

As the most recent addition to the company’s trans-Tasman network of more than 50 locations, the Christchurch facility represents the company’s confidence and commitment to the region.

Its designs are proven and its workmanship has stood the test of time which is something that company is very proud of today. “We have built up a number of good relationships with a number of suppliers over the years, which has given us a competitive edge to ensure we give our customers the best price we possibly can.”

Allied Pickfords Christchurch Commercial Moving has been serving the city’s business community for more than 20 years and has established an excellent reputation in the business relocation market.

“We offer an excellent experienced team of guys that mostly come from the farming background and understand the requirements of working in the rural sector. We are still working today with children or grandchildren of the farmers we worked with some 70 years ago which really does speak for itself.”

Long Run Corrugated Iron, Ashdek 5 Rib Iron, Ridgings & Flashings, Paper & Fasteners FREEPHONE 0800 476 648 Ph: (03) 308 1850 Fax: (03) 308 1837 5 McGregor Lane, Riverside Industrial Estate, Ashburton

Following the tragic events of 2011, the company’s commercial team was quick

Allied Pickfords is excited to expand its reach and service capability in servicing its customers’ growing requirements, both now and well into the future. The company maintains its continued focus on investing for the long term future of its employees and customers, and the new Christchurch facility further positions Allied Pickfords as the market leader in New Zealand. Allied Pickfords 27 McTeigue Road Halswell Christchurch T 0800 ALLIED — Advertising Feature

Please take the time to have a look at the recently updated website.

ALLIED PICKFORDS SHOWS FAITH IN CANTERBURY Farmbuild PO Box 5156 Papanui Christchurch T 0272 444 824 E — Advertising Feature

Thursday 23 May Prime Minister opens huge new Logistics facility in Wigram for Allied Pickfords.

Raising the standard of Roofing in Mid Canterbury SUPPLIERS & MANUFACTURERS OF:

However, the company now boasts 3,000 square metres of high stud roof, the latest technologies in security and environmentally friendly design, and is the first removals facility built in New Zealand to meet the new earthquake standards of 2012.

to react and provide assistance to the urgent employee relocation needs of its commercial customers.

Allied Pickfords is New Zealand’s most trusted business moving and logistics company and has been established in Canterbury for over 25 years.

Suppliers of: Posts - Timber - Farm Buildings Skid Sheds - Concrete Troughs Tanks - Fencing Supplies Netting - Wire - Gates Gate Fittings - Electrics Dog Kennels

Great Southern Ashburton Phone Mark on 027 222 3319 No.1 for Posts & Timber Ph 0800 4POSTS

66 | September/October 2013

Much of the success of any relocation lies in the planning, so we’ll work with you to develop a detailed Moving Plan to ensure things happen in a logical, efficient sequence. Business Moving is what we do, so you’ll get experienced people attending to your relocation, following a detailed plan, using purpose designed equipment and managed by a trained Supervisor to make sure everything goes smoothly. You’ll benefit from our ‘best practice’ systems for everything from furniture dismantling and sequential file packing to the use of specialised protective computer bags, boxes and computer transportation trolleys. We are totally confident that as specialists in the area of business removals, we have the ability to professionally service your every relocation need. Call Allied Pickfords Business Relocations on 0800 255 433 to assist you with your next office move.

Treat yourself at Hanmer Springs Everyone deserves the chance to escape and take some time out to relax and unwind. So why not reacquaint yourself with the Hanmer village and enjoy a mid-week getaway with the Hanmer Springs 5 Star Experience. Three accommodation properties in Hanmer Springs have combined together to offer you a premium experience in this delightful destination. You may choose any of the following three Hanmer Springs 5 Star Experience properties depending on the style of accommodation you require.

Settlers Motel Enjoy the unique, friendly hospitality that Sally and Alan provide at Settlers Motel, Hanmer Springs. Settlers is a five star boutique motel with all the trimmings and comfort to make your stay a ‘home away from home’ experience. Conveniently located close to the village and pools, all units have

kitchenettes, Sky TV and DVD players. Studios, one bedroom and two bedroom family units are available. Don’t forget to ask about spa bath options.

Village Lake Apartments Nestled in the gorgeous alpine environment, these apartments/suites are the most spacious you will find around, with fully equipped designer kitchens, full laundry dining and living rooms with gas fires, spa baths and wall mounted LCD TV’s. The super comfy beds are a real treat; most guests say they are like ‘sleeping on a cloud’. There’s plenty of room for the larger family or group of friends.

The St James Hanmer’s newest premium accommodation is located in the centre of the village. The St James is architecturally designed with stylish décor and super luxury bathrooms, many with spa baths. Glorious alpine views and sunny patios/balconies make The St James a stunning place for couples to relax and

recharge. To make your stay as relaxing and enjoyable as possible you can be assured of the highest quality facilities and service.

All three properties will provide you with the following inclusions: Book mid-week, Sunday to Thursday and you’ll receive the following mid-week package: · For the first night receive $20 off the room rate, Continental breakfast for two, and coffee or tea and a friand for two people at the Powerhouse Café. · Receive $40 off the room rate for further consecutive mid-week nights. · All together, standard five star inclusions and mid-week package extras are valued at more than $100. In conjunction the Hanmer 5 Star Experience has prepared a number of exclusive bonuses to ensure you have a premium experience during your mid-week stay. These bonuses include discounts off restaurants, retail stores and activities in Hanmer Springs.

Make sure you listen out for the current radio campaign with More FM for the opportunity to win a two night mid-week stay. There will be six opportunities to enter during the week. Every Monday morning three entrants will be announced and the first to call back will win.

The prize package will include: • Two nights accommodation for two people at one of the five Star accommodation providers • A $50 fuel voucher • A $50 breakfast voucher • An Exclusive Bonus Card allowing you to receive mid-week discounts whilst enjoying your stay in Hanmer Springs. For more information on the Hanmer Springs 5 Star Experience or this fantastic mid-week package, visit

Hospitality | The Blue Pub - Methven

Methven’s iconic twins Anyone who has frequented Methven will surely be well aware of The Blue Pub and The Brown Pub - two iconic and historic buildings located smack bang in the middle of town. Just an hour away from Christchurch in picturesque Methven, both buildings have intriguing pasts that has seen each emblazed with fire and battling the shakes. In 1918 The Blue Pub was engulfed in flames and only four years later The Brown Pub suffered the same fate. Despite their damage and further run-ins with the Canterbury earthquakes decades later, the two Methven social hot-spots have remained an integral part of the town and today their unification under the one banner of ‘Methven Pubs Ltd’ represents the solidarity they both portray.

Solid as oak The new Methven Pubs Ltd logo depicts the symbolic and actual presence of the oak ‘peace tree’ planted between the two pubs.

The new era for both pubs was heralded after a series of unfortunate occurrences. First of all the September earthquakes damaged both venues, totalling an insurance claim in excess of $1 million, which the insurance company duly granted. Unfortunately, said insurer could not handle the influx of claims resulting from the earthquakes and promptly went into liquidation after the February event. The Blue and Brown Pubs were left damaged and with no insurance money to complete the necessary repairs, and while this would have trodden on many others’ spirits, Trev den Baars and Greg Snelling (owners of the pubs at the time) were determined to rise once again and they did so in style. “The Blue and Brown Pub have come a long way from the traditional country pubs that they once were, have survived intact and they have always moved forward. We are taking them into the next era,” den Baars says. Trev den Baars and Deb Taylor is the new partnership looking to improve on the design and reignite the social flame and community heartbeat that is The Blue and Brown Pub. The renovated pubs are part of the fabric of Methven and have been for more than a century. The modern interiors contrast beautifully with the traditional exteriors which provide the droves of visitors with a glimpse into of the intriguing history of both establishments.

The gateway to Mt Hutt For a quiet rural satellite town Methven gets pretty busy come the winter with Mt Hutt towering overhead. But there’s now a distinct rise in visitor numbers year round. The tourist traffic flooding the town keeps the new faces coming in the door to mingle with the locals in a fun, friendly atmosphere. Offering food, entertainment and accommodation, the two pubs are high on the itinerary for many travellers navigating the popular South Island travel routes. “Methven is an all year round destination town these days, we have seen a huge increase in the self-drive tourists coming through, staying one or two nights. It’s been great for local businesses and there is also fantastic support from the residents,” den Baars says. As active supporters of local sports teams, The Blue and Brown Pubs will continue to be community-focused under their new banner of The Methven Pubs Ltd. The future certainly

looks bright for the two iconic pubs of Methven and whether customers choose Blue or Brown, or both, they’re sure to leave Methven with fond memories. Remember, as Christmas party time sneaks upon us, the Methven Pubs Ltd has food, entertainment and a pretty good location for that unforgettable Christmas party. The Brown Pub Cnr Main Street and Forest Drive Methven T (03) 302 8045 M 027 226 0753 E The Blue Pub Methven Barkers Road Methven T (03) 302 8046 M 027 226 0753 E — Advertising Feature


BUILDING LTD For all your building and renovation requirements please contact us on 027 2892 756, 03 302 9035 or

to ud the o r P rt po ub p su ue P Bl

Toni Walker supports The Blue Pub, Methven

To n i Wa l k e r L t d 100 Carmen Road, Hornby Christchurch 8441 Te l e p h o n e 0 3 3 4 9 7 9 9 7 Fa c s i m i l i e 0 3 3 4 9 7 9 8 7 Email:

Benson Insurance Brokers Proud to provide the best insurance service in Canterbury to The Blue Pub.

Touch Screen POS Systems Full 24/7 support, onsite & remote service options Casio cash registers, IdealPOS, Quest, SwiftPOS & RMS Hospitality & Retail

Chris Benson BCom LLB QIB AIINZ FIBANZ 100 Carmen Road Hornby Christchurch P: 03 349 5014 | 0274 318 951

Proudly supporting The Blue Pub - Methven

Computer Problems? • At Home • At Work • On the farm Dynamic Computer Services are the IT specialists to call Networks Wireless

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Great Knowledge, Expert Advice..In a language you understand 68 | September/October 2013

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Hospitality | The St James

Meeting at The St James The St James in Hanmer Springs is a special place for couples to indulge, relax and rejuvenate however, it’s also a great location to escape the city and host corporate meetings, team building and business events.

Hospitality | Cookai Japanese Restaurant

New home

same great flavour

Following one of those enforced absences Garden City dwellers are all too familiar with, Japanese restaurant Cookai has returned to the Christchurch dining scene, providing authentic cuisine. Whether it is an executive retreat, board meeting, or work celebration, The St James can cater to your requirements. If your staff need a get together then The St James is the perfect retreat away from the distractions of the city and busy routines. Having moved recently from the corporate world themselves, Rae and Paul Baigent, owners and hosts of The St James know how important it is to find somewhere special where you can relax and re-group as a team. “When you or your team needs to plan, initiate change, or recharge and re-group, we offer you a superb location to clear your minds and make way for creative thinking and innovation or simply just to relax and celebrate. Over the years I’ve used many different venues and nothing beats Hanmer Springs as a place to rejuvenate your team and get those creative juices flowing, Paul says. It is important to recognise the people in your business by rewarding hard-working staff and to show your appreciation. At The St James you can do this or reward your valued clients or visiting guests as a great way to say thank you. During your Hanmer Springs retreat The St James can help you organise an entertainment programme for your team or group. Enjoy high octane outdoor action such as bungy jumping, white water rafting and mountain biking, or more relaxing leisure activities including spa packages and fashion evenings, or visit a local vineyard or olive grove and cook your own pizza to finish the day. “We have the perfect venue in Hanmer Springs for corporate groups, special

occasions and celebrations. You can relax and enjoy the tranquillity and splendor of Hanmer Springs – here you can truly unwind and forget the stresses of the busy world. Enjoy the forest walks, mountain bike rides, hot pools, and golf, along with a wide selection of local cafes and restaurants. “For business functions we can provide technical equipment such as whiteboards, a data projector, screen etc. Catering arrangements can be made for meals on or off-site,” Paul explains. The St James’ executive retreat known as 59 is also available for corporate functions. Architecturally designed 59 is spacious and furnished in style with original artworks. It boasts panoramic views with large indoor/outdoor spaces – ideal for breakout areas or small receptions. The retreat also has spacious accommodation with separate luxury bathrooms for two couples, a perfect treat for those special clients or staff. Bathrobes, pool towels, SKY TV CD/DVD player and wireless internet complete the package. For more information or to book a customised executive retreat package, please contact Paul at The St James on 0508 7852 637.

The St James 20 Chisholm Crescent Hanmer Springs T (03) 315 5225 Freephone 0508 785 2637 E

Owner Alfred Wong was forced to close the former Cashel Street premises after the February earthquake. Now located in Riccarton on Nelson Street, the restaurant is larger and also has a welcoming bar area. Alfred says it’s a miracle that he managed to find a place and re-open Cookai. “Many of our old regulars have returned, whilst we have gained a number of new customers.” The extensive and affordable priced menu offers Japanese fare, from teriyaki to dumplings, to sushi, and sashimi. The food is skillfully presented, fresh and extremely moreish. Cookai is the perfect place to visit with a group of friends or family, to share and sample an assortment of the delicious dishes on offer. Cookai’s manager Kaye Terasoma says there’s a wide range of Japanese dishes to choose from, along with a traditional sake menu. “Japanese sake is getting a lot of our customers’ attention; each sake has a different character, like wines. “We are always serving the highest quality food and service along with providing a comfortable dining environment. We have a lot of Japanese dishes, from traditional to modern. One of our popular dishes is sashimi and the pan-fried Akaroa salmon,” Kaye says. Cookai is BYO friendly however, there is a drinks menu on offer with wine, beer and non alcoholic beverages. The restaurant’s décor is minimal, yet stylish, providing a warm and comfortable atmosphere. “The pictures in the restaurant are related to the

sky and ocean. They come from the meaning of Cookai - Coo is sky, Kai is Ocean/sea,” Alfred explains. Cookai is planning to introduce a more diverse style of Japanese dishes, some of which are unfamiliar to its customers. “Ten years ago, almost nobody knew what sashimi was. We have already started planning this so watch this space. “We simply can’t put it into words to say how much we appreciate that our previous customers have come back and are becoming regular customers of the new premises. We are now also attracting even more customers and still growing steadily,” Alfred says. Cookai is open for lunch, dinner and also provides a takeaway service. Bookings are highly recommended.

Sample menu • Beef Tataki – sashimi • Sushi rolls – salmon & avocado, prawn & tempura scallop, chicken teriyaki • Nigiri sushi – squid, salmon and seaweed • Soft shell crab with garlic oyster sauce • Cookai style slow cooked pork belly • Grilled eel on rice • Beef yakitori • Oriental five spice king prawns • Boiled dumplings with spicy soy sauce

Cookai Japanese Restaurant 6 Nelson St Riccarton Christchurch T (03) 343 2860 E — Advertising Feature

— Advertising Feature

Pleased to be associated with Cookai Japanese Restaurant ◊ Retail Fish ◊ Wholesale Fish ◊ Takeaways ◊ Open 7 days ◊ Off Street car parking The seafood specialists 03 348 5632 82 Riccarton Road, Christchurch    September/October 2013 |  69

Hospitality | Lone Star

Lone Star makes its Manchester return On its 25th anniversary, the Lone Star Manchester Street will become one of Christchurch’s first restaurants to re-open on the very same site it stood pre-earthquake. Another iconic venue to add to the growing social scene of our city, the rekindled Lone Star will shine brightly from the very spot where the brand was established a quarter of a century ago. Being staunch and walking tall

and fit-out had plenty of elements that paid homage to the beautiful old Lone Star building that had marinated for 22 years.”

The Lone Star’s 25th anniversary is a remarkable milestone and what better way to mark it than to return to the place where it all started on September 13, 1988.

The new Manchester Street Lone Star replaces the founding restaurant dubbed the ‘mothership’ by the staff and the management team.

Tim Whelan, one of the founding directors of the Lone Star is overjoyed to be returning to the old stomping ground. “We’re delighted to be back at 26 Manchester Street where the Lone Star began. It’s a thrill to have a brand spanking safe new building and it’s going to be a great restaurant. It’s really special for us and we believe for the people of Christchurch.” The new building has a substantial footprint of 750 sqm, which is a third larger than the original Lone Star. Importantly, it will retain its traditional cowboy themed interior that has become a hallmark of the Lone Star brand country wide. Founding partner Steve Ward says “It was really important for us that the new design

Tim Whelan says not only does this represent a monumental move for the company, it’s also a great indicator to Christchurch folk that the tides are changing. “We hope that our re-opening shows the people of Christchurch that the dark days are gone and the old favourite places are coming back. We’ve had people in tears because they see it as a turning point, which is just amazing to know that our brand has left such an impression on our guests. Without them we would not have been able to become the restaurant icon that we are.” The new Lone Star has been robustly constructed to comply with 100 percent of the New Building Standard (NBS), setting the bar high for other returning restaurants and bars in the city.

Ward reiterates that “While not required to meet 100 percent of the NBS, our absolute prerequisite for the whole build was to make it safe, hence the foundations go down 22 metres”. The architectural design reflects the strength of the new building and vertical wooden fins stand tall to reiterate the Lone Star’s growth and stronger return in the face of adversity. With the benefit of hindsight from the original Lone Star, the new premises has been able to factor in new features such as a 60 seat function room (ideal for corporate events and Christmas parties) and outdoor dining areas.

“We’ve managed to use some of the old bricks to make an interior wall for the new café along with art, memorabilia and our Indian who stood guard at the door. Even ‘Niggles the Crusaders pig’ who we thought we’d lost will be back,” Whelan says.

Whelan says it’s exciting times for the Lone Star. “We’re thrilled to be back where we belong, we made this part of town famous and now we’ve returned. We never thought about moving anywhere else, even if we could have. It’s our patch and we’re pleased we were able to be allowed back into the original plot.” In keeping with the theme of rising from the ashes, the Lone Star has managed to reuse many of the materials salvaged from the old mothership.

Proud to be the Project Managers for Lone Star •Build •Design • Renovate • Project Management 106 Coleridge Street, PO Box 36680, Christchurch, New Zealand Phone: 03 374 8000 | Fax: 03 379 6997


cell: 021 515 083 a/h: 03 384 8763 email:



70 | September/October 2013

with the Lone Star - Manchester Street

HireCool Ltd & Commercial Refrigeration



Proud to be associated



Proud to be 100% Christchurch owned and operated and with over 40 years experience.

Domestic & Commercial Gasfitting All installation, maintenance & service work


To find out more phone 03 389 8268 or visit



Hospitality | Lone Star

1 in 4 through a Lone Star door The Lone Star has a strong affinity with its guests and vice-versa. The company has always chosen to invest in them – a gesture that has been strongly reciprocated with droves of loyalty during the years. Approximately one in four Kiwis will dine in a Lone Star restaurant each year, that’s one million customers – those numbers don’t lie and their market share is growing according to Tim Whelan. The constant focus on the guest is evident from the way Lone Star interacts with the public. Some 50,000 ‘likes’ on Facebook and a strong social media presence exemplifies the company’s desire to keep in touch with its most prized assets – their loyal guest base. The online site allows members to access daily deals nationwide on a range of food including free offers. On the same website customers can interact with the brand by utilising the ‘chalk to us’ feature – a posting facility whereby a customer can interact and offer feedback with the Lone Star. It’s no secret that Lone Star meals are not only quality, they’re great value for money. The new 25 year anniversary menu offers traditional favourites with an exciting mix of Lone Star cowboy classics such as the Lassoo of Hog.

Proud to be 100% Christchurch owned and operated

When asked about the cowboy theme that runs consistently throughout the brand, Whelan says “We’ve always been a cowboycafé, we’ll never change that, we love it. We’ve even imported cowboy wallpaper from the US for the new Manchester Street fit-out. The menu, music and the staff uniforms are all tied to the kick ass cowboy saloon theme.” When founding the brand, cowboy cafés were certainly not mainstream and the location didn’t exactly have the footfall of the city centre, but both Whelan and Ward maintain that they didn’t go out to be the critics choice, they wanted to become the people’s choice; a focus that resonates strongly with their loyal guest base today.

A new menu with old favourites The new cowboy themed menu will be written in a real cowboy font. The loyal Lone Star customers have had a great influence on the 25th anniversary menu. “All the old favourites are there, we’ve even brought the Blackfoot Fish back. It’s a Cajun fish that we actually took off the menu for a while, but we listen to our guests and there was a resounding demand to bring it back – so that’s what we’ve done,” Whelan says. “The old favourites are here to stay. I’d compare our food to a beautiful 66 Shelby Mustang that still turns as many heads even when it’s parked next to a flash new Porsche.”

• Sprinklers • Fire Alarm Systems • Emergency Lighting • Extinguishers • IQP/BWOF

We appreciate the opportunity to work for Consortium Construction on the Lone Star project. Urgent assistance call: (03) 382 1155

Enquiries call our office (03) 382 1155

Consortium Construction Ltd is a commercial construction company, specialising in the construction of commercial building projects, refurbishing and strengthening of existing commercial buildings. We are proud to have completed the base build and fit out for our clients and support the Lone Star in their return to Manchester Street. Phone: (03) 377 5517

Unit 3 212 Antigua Street P.O. Box 1510 Christchurch 8140 Mobile: (021) 925 602

Heating Solutions for New Zealand Homes At Simply Heat we pride ourselves on offering you New Zealand’s largest range of home heating appliances. Our showroom displays the leading brands in heating, and our dedicated staff can objectively discuss your options to ensure the best choice and best value to suit your requirements. Come and talk to us today and find out what products and solutions are available for you and your home.

Visit Our Showroom 95 Byron Street Sydenham Christchurch Telephone 03 365 3685 Opening hours Monday to Friday 8am to 5pm Saturday 9am to 1pm    September/October 2013 |  71

Hospitality | Lone Star

What can we expect from Lone Star Manchester Street?

appeals to all walks of people across the social and economic divide.

Walk into the new digs and you’ll find traditional Lone Star service with a smile, fantastic food and an unpretentious atmosphere invoking nostalgia for many customers who frequented the previous establishment. It will be a stand alone Lone Star, owned and operated the franchise company, which includes the founding directors. Manchester Street is where the dream began for Ward and Whelan and the return will be a significant milestone, as well as an emotional throw back to the origins of their now national chain of restaurants. Brand manager Cameron Tweedie says the beauty of the Lone Star brand is that it

“Everybody feels comfortable at Lone Star, everyone feels like they belong here. We’d rather invest in our guests with loyalty programmes and random acts of kindness, opposed to huge advertising campaigns.” The customer first attitude has helped Lone Star become the respected brand it is today. People can travel the country and know they will receive the same friendly welcome and great food that has made the Lone Star a people’s favourite. Tim Whelan says the company mantra is brutally simple. “Our mantra is; without our guests, we don’t exist. It’s as simple as that - so we do everything in our power to please them and keep them returning. The guests are the Lone Star.”

Proud to have been of service to the Lone Star for over 10 Years

In their words “I got all teary eyed on the weekend seeing Lone Star back on Manchester even if it’s not finished yet – I’m excited to see something back the way it was.” – Alana Harvey

The old Manchester Street Lone Star had in excess of 1.5 million people dine there in its 22 year reign as the jewel in the Lone Star crown. “We’re delighted to be back,” Whelan says. “We’ll offer the same legendary Lone Star service and cordiality to our large band of followers that made us famous in the first place. I know they will love the look and feel of this new restaurant. Especially the atmosphere, which will be an atmosphere you can taste.” This café is going to pump with excitement and atmosphere and as the Irish put it ‘wonderful craic’ it’ll once again be the jewel in our crown.

BLAST STUDIOS & PRO SOUND LTD M 021-527640 T 03-3743383 E


The mid-August opening will be a milestone for the Lone Star, a month before the official 25 year anniversary , but it also sends a strong message out to the people of Christchurch – the Lone Star is once again shining brightly, a true beacon for the new era of social awakening in our city.

INTERIOR CONSTRUCTION LTD Specialising in Custom Made Joinery, Hospitality & Retail Fitouts

For a free quote or more information: Ph: 03 3844399 or

Lone Star 26 Manchester Street Christchurch T (03) 374 3208 — Advertising Feature

We have worked with Lone Star team for many years & are proud to be a part of rebuilding the popular Lonestar Manchester Street giving Cantabrians one of the popular entertainment spots & look forward to many more to come. Our craftsmen are fully trained experienced both in installation and in the manufacturing & can take care of the entire installation process giving you the expertise required, ensuring that every last detail is completed to the highest standard.

“UCIT and WizBang Technologies are very proud to be associated with the Lone Star Café Group and to support the return of the Mothership to home base in Manchester St. Over recent years, UCIT and WizBang have worked in partnership to provide the Lone Star Group with the very best of video surveillance and point of sale solutions, and we congratulate them for their resilience and determination to bring this icon back to Christchurch.”


! e m o h e m o W e lc 72 | September/October 2013

Hospitality | Café Cito

Great food at

affordable prices

Hidden away in Sydenham’s industrial area, one block from Colombo Street is Café Cito. The small and friendly business offers customers delicious and affordable food to eat in or takeway. The café also has an on-site meeting room upstairs. It can cater for any occasion and has a wide range of catering options, designed to meet your needs. Previously a leather factory on Buchan Street, the building was renovated and turned into Café Cito, meaning ‘little coffee’ in Spanish. Although the café may be small it certainly hits the spot on its fresh food and flavour. The meeting room includes: • Large table, seating up to 25 • 55 inch LED smart TV, which is HDMI capable • Large whiteboard • Private bathroom • Tea and coffee facilities • Wifi • Catering available (full menu and cabinet options).

Owner Julianne Chung who has eight years' barista experience bought the business in March 2013. Previously owning two cafes in the city centre before the February earthquake, Julianne had been looking for a site to open a new café. “I saw the café was up for sale on Trademe so I popped in for a coffee and instantly fell in love with everything about the place. I could see a bright future for it,” she explains. Not wanting to change the key qualities of the café - the staff, interior and the general vibe of the place - Julianne has respected and stayed with what works, meaning the team has worked really well together and continue to have a strong bond. “Since taking over Café Cito the coffee has changed to Vivace Espresso and upstairs has been refurbished into a meeting room, which can hold up to 25 people. The private room can be booked hourly or a half/full day hire.”

Café Cito has a modern, industrial tone to it with light coloured décor making it feel spacious. The cabinet has an array of food options and tempting treats for those not wanting to order from the menu. “The menu offers breakfast, brunch/lunch, all at very reasonable prices. There are plenty of gourmet food options that customers can enjoy in the café or to takeaway. We use free range eggs, fresh vegetables and even some of our sauces are made on-site. “My team also has a text service for preordering coffee or making sure some of the favourite food items are saved. We often get customers sending in requests for favourite foods or cravings on a daily basis, which we always do our very best to accommodate,” Julianne says.

lunch to support the café. Vivace Espresso is keeping our customers happy – we are constantly hearing positive feedback about our coffee,” Julianne states.

Some of the customers’ favourites include homemade beef pies, fresh salads including the classic Caesar salad, cinnamon scrolls, seafood chowder and the wide selection of homemade sweet treats.

Café Cito has a new breakfast and lunch menu with a variety of fresh fruit smoothies. Also on the menu will be one of Julianne’s favourites, Korean barbecue beef (Bulgoggi) - bound to be a hit with customers.

Café Cito offers it customers a fast, efficient and friendly service. “We have an awesome team here. I have been lucky to have Sarah who has been our chef from the beginning. Having 12 years experience, she has worked in café’s such as Milieu Café and Globe Café. Also a latest edition is Alex; she has been a barista for six years and is a great asset to my team.

Call Café Cito to enquire about hiring the meeting room on (03) 379 6406 or text your order to 022 403 6164.

“Our suppliers Breads of Europe and Total Food Equipment (TFE) have been with us from day one and regularly come in for coffee and

Café Cito 24 Buchan St Sydenham Christchurch T (03) 379 6406 E — Advertising Feature

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Proudly Supporting Cafe Cito Phone: (03) 381-1048    September/October 2013 |  73

Hospitality | Passengers & Co

A new home of good eating Passengers & Co is one of Christchurch’s newest culinary destinations proudly showcasing the region’s local produce and cuisine. Photos taken by Dean Mackenzie, DMP photography

It represents the latest venture from the people who brought you the ever popular Christchurch Farmers’ Market - Sam Marchant and Jamie Bennett. The duo also run Taste Events and established The Riccarton House Bistro in 2003. Located in the Russley Road Airport Business Park, clientele from surrounding businesses are making the most of the afternoon lunch spot. Passengers & Co has been a saviour for the office workers who are crying out for a delicious lunch and coffee. However, it's not just businesses that visit - people are willing to travel that little bit further to sample the food that already has been favoured in Canterbury as a dining hotspot. Opened in May, the new eatery and bar has taken more than a year in the planning and building after Marchant and Bennett were approached by the business park owners. “They wanted someone who could showcase the area and be an added attraction to the businesses,” Marchant says. Marchant and Bennett have a passion for offering customers local and seasonal produce. Keen on supporting the region's producers, Passengers & Co use ingredients that come straight from the stall holders at



the Farmers’ Market, so you can guarantee that the food you are eating has been grown locally and is fresh. Many of the ingredients are made from scratch, including the butter. “Even though it may mean spending that bit extra we are happy to support the locals,” Marchant says. Currently open during the week only, Passenger & Co offers a casual relaxed caféstyle by day, but also has a small seasonal a la carte menu which runs daily. A big part of the experience is the deli cabinet, fully stocked with breakfast croissants, pastries, danishes, crepes, filled ciabattas with organic chicken or house smoked salmon, macarons, gourmet tarts, freshly made salads and homemade treats and truffles. Homemade brioche and gnocchi are specialities along with the famous free-range ‘pulled pork sandwich’ which gained its popular reputation at the Farmers' Market. In the evening the dining experience is a little different from your average night out at a restaurant. There are no menus to chose from, bringing out the curiosity in all of us diners simply have to trust Passengers & Co. “Firstly you are seated and asked for any dietary requirements then you are given freshly baked bread with housemade butter. A choice of a three or five course is offered and each plate is brought out and explained by the chefs (evening dining is currently available on Thursday and Friday). “We source and design the menu right up until that afternoon in some cases. The menu all depends on what is delivered by our local growers that day – the chefs can then focus on giving you the best possible menu,” Marchant says.

“We wanted a special and unique working restaurant space with separate divisions to distinguish the varying types or areas such as the deli, coffee area and bar. We also have a private table space for business meetings or private functions,” Marchant says.

Passengers & Co has a full range of Stoke beers on tap as well as the Allan Scott range of wines and other local wines. A wide range of soft drinks along with Harney & Sons Fine Teas and Hummingbird Coffee is also available.

Passengers & Co is available for corporate functions, after work drinks, seminars, degustation dinners and breakfast meetings. It is also the host to very popular cooking demonstrations by resident and guest chefs. You can visit for further details.

When entering the business park, Passengers & Co is hard to miss with a large glass front and green architectural entranceway. The interior is black, white and green with mosaic details and fantastic lighting features. There are plenty of white tables or comfy sofas to sit on either inside or outside.

74 | September/October 2013

“We are proud to showcase Canterbury’s amazing produce where possible and ‘putting it on a plate’. We have a real dining experience at Passengers & Co – from the amazing and unique dining space to the seasonal local crafted cuisine.”

Hospitality | Passengers & Co

Sample evening menu


• House-made bread and butter

“We went to try the three course dinner last night and it’s our best dining experience. The combination of flavours are absolutely beautiful and very tasty. Highly recommended!”

• Tomato and Cannellini bean soup

– Jessy M Smith

Three courses - $55 pp

• Taste of the Garden: Mandarin, honey, caramelised sauvignon blanc

“I love having you in the business park – your food is wonderful and so is the coffee. The staff are friendly, efficient. You have become my weekly treat – if I can keep it to that minimum.”

• Pumpkin arincini, pumpkin puree, pancetta chips • Salmon, celeriac puree, caper salad • Beef flank, walnut cream, dried beef, olives, smoked tongue, pickled lettuce, mulled wine jus • Textures of chocolate

Five courses - $75 pp • House-made bread and butter • Jerusalem artichoke soup with gruyere foam • Taste of the Garden: Beetroot, celery and apple granita • Moki fillet, lemon puree, celeriac, house smoked salmon, turtle beans • Braised beef cheeks, pommes puree, red wine shallots, brussel sprout leaf salad • Sous vide chicken, crackling, duck parfait, braised leeks, kumara fondant • Crème caramel, Pegasus Bay Aria jelly, pear ice cream, caramel cream • Lemon meringue lollipops.

– Tracey Shepard “Great lunch today thank you – best food I have had in a long time. Loved it!”

Hours Open Monday - Friday from 7am Evening Dining - Thursday and Friday 6pm

– Jonny Schwass, Gorilla and Harlequin Restaurant “Awesome looking fresh food, wellseasoned, great coffee, excellent service, great atmosphere. Can’t wait until next time we are in Christchurch to come back.” - Lou Bently, Akaroa Cooking School

Passengers & Co - Eating House & Bar Airport Business Park Unit D, 92 Russley Road Christchurch T (03) 3429490 E E — Advertising Feature

Menumate is proud to power the great team at Passengers & Co with Menumate Point of Sale    September/October 2013 |  75

Hospitality | Art Metro Café

Hospitality | Spinnaker Restaurant

Café art Take some time out to enjoy a forgotten hobby, refine your skills, or simply grab a coffee from the café and surround yourself with inspiring artists. Art Metro offers more than just painting and drawing classes. With more than 13 years of experience as a school teacher, Simon Walmisley took over Art Metro in 2012 as owner and director of the business. “I had been looking for something new in my life and I found this place. I knew the first time I came in that I wanted to be a part of what was happening here.” Art Metro is a haven for anyone with a passion for art, either to look at in admiration for its own gallery, or to take part in painting and drawing classes offered to all ages. The business also sells art supplies and has its own café for all to enjoy. With as many as 300 students being taught from age five to 92, the environment is creative, social, relaxed, fun and inspiring. UBru is a new initiative Simon has implemented in partnership with the Papanui Youth Development Trust to complement the creative side of the business. “UBru is another way to enable people in the community to benefit from this business. Seeing young people get a kick out of making an ‘artistic coffee’ is just as rewarding as seeing people learn to paint.”

Picton’s perfect spot Simon describes Art Metro as productive, supportive and delightfully social, and says that what he enjoys most about his job is helping people to grow, learn and develop their passion and creativity. “Any way I can use my business to do that has got to be worthwhile – hence the uBru initiative, which we have been able to provide free for the young people involved in it.” Beginners through to aspiring professional artists can come along to join a community of passionate, like minded, art enthusiasts who love to share their skills, knowledge, ideas and inspirations. Even if you have never picked up a paint brush, or touched a pencil since primary school, the qualified and professional tutors will help to unlock your creative pathways and nurture your artistic side.

Picton’s Spinnaker restaurant has one of the most picture perfect locations. Overlooking the Waikawa Marina on the water's edge, it provides breathtaking views of the bay, making it the perfect spot to relax and enjoy a meal. The restaurant has an informal, café-style by day and à la carte dining experience in the evening. With indoor and outdoor dining, guests have spectacular views either way as every table has a view of the sea. Owner Hilary Weaver, originally from Southland, moved to Marlborough with her parents in the 1980s. Hilary has worked in the hospitality industry all her life. “I grew up on a farm and food was always a big influence in my life. I went on to train at Nelson Polytec and found myself working in Milford Sound and Queenstown as a chef.”

“We employ tutors who are already recognised artists in their own right, nationally and internationally. Our standard of tuition is very high and we can run exhibitions for our students in a public place.”

Hilary also moved to Australia and gained further experience as a chef, but in 2000 she decided to return to New Zealand and accepted a job at Brancott Winery’s restaurant.

While the pure enjoyment of creating stunning artwork is certainly the focus at Art Metro, students are also encouraged to exhibit and sell their artwork.

“After working in Blenheim for five years I decided to move up to Picton and open my own restaurant. I opened Spinnaker with the support of my parents in 2006. At Spinnaker I provide a personal service, being sole chef and I like to change the menus four to five times a year. This season the restaurant will offer some seafood specials such as crayfish and oysters when available.

Art Metro Café and Gallery 465 Papanui Road Papanui Christchurch T (03) 354 4438

and all food is made on-site, Hilary makes everything from scratch, even the desserts. “The menus change seasonally and are designed to suit all tastes and budgets. Also on offer is a selection of takeaway food and coffee. Hampers are available too, created to suit individual requirements.” Hilary says she’s visited by a stream of locals and visitors. “Many of my customers come up from the Canterbury area. I have received great support over the years from these customers and I would like to say a big thank you.” Spinnaker can cater for groups, whether it’s a birthday, special interest group, meeting or wedding. It specialises in individual requirements, having separate rooms available, so simply contact Hilary for more information on hosting a special event or business meeting at Spinnaker. Spinnaker Restaurant Beach Road Waikawa Marina Picton Marlborough T (03) 573 9152 E — Advertising Feature

— Advertising Feature

TAUT-ART TM Professional canvas products

Linwood Law

Incorporating Richardson & Co Lawyers

• Property Conveyancing • Preparation of Wills and Powers of Attorney • Business and Company Law Advice • Relationship Property and Separation Advice • Parenting and Custody Advice • Employment Advice • Immigration Advice Ph: (03) 389 2121 15 Buckleys Road Fax: (03) 389 9122 Linwood, Christchurch

Proud suppliers of canvas products to Art Metro • Artist canvases • Art reproductions • Stretching service • Banners

Wooden Heart Ltd, Manufacturers of Taut-Art Products Ph: (03) 2130566 Fax: (03) 2130569

76 | September/October 2013

14 Marama Ave North Otatara Invercargill

“I like to keep the menu small and simple but I am happy to cater to peoples’ requirements. I feel I have a pretty good understanding of the industry and can adapt to changes. I try and be flexible and listen to what my customers want. This industry is hard work but its also very rewarding.” At Spinnaker you can enjoy a glass of Marlborough wine with a cheeseboard or a coffee and homemade baking treat. The menu offers a diverse choice of fare including fresh local seafood such as fish, salmon and mussels. Also prime New Zealand beef, lamb and venison are staples to the menu. Fresh seasonal produce is used


DEALS Grove Road Super Liquor 19 Grove Road, BLENHEIM Contact: 03 577 8615

At a glance | Left Hand Path Tattoos

At a glance | Mogeo

Camping app Freedom camping gets a bad rap in this clean green little corner of the South Pacific. There’s been rules passed, fences added, laws created but it’s the work of a team of mobile gurus which seems to have got the closest towards fixing a messy situation, both figuratively and literally.

Skin deep

Christchurch’s mobile technology business Mogeo has developed a mobile application called CamperMate, which maps local New Zealand amenities.

Some may pose the question ‘what makes a good tattoo?’ Is it the design, colour, or perhaps the meaning behind it? Well it’s all of the above, but if there’s one thing which ensures a great tattoo, it is the person holding the needle. There’s one business in Christchurch with a team of professionals who know their stuff.

Mogeo owner Adam Hutchinson says that while CamperMate is primarily a smartphone app, there’s also a texting component to it enabling people to message what they’re looking for in a city.

Left Hand Path Tattoos in Addington opened in March 2002 and is owned by Andrew Swarbrick, a multi-award winning tattooist who has been inking skin for more than eight years. He has won numerous awards at top tattoo conventions both in New Zealand and overseas and has also been published in tattoo magazines and books around the world.

Adam began developing the CamperMate concept in 2006 while travelling from one end of the country to the other on a 50cc scooter. He recognised the opportunity to make it easier for travellers to find essential locations.

Andrew was diagnosed with a rare disability and was wheelchair bound when he started high school. It was from here that he first discovered his talent for drawing. “While others were running around playing sport I was busy drawing,” Andrew says. Due to his disability and from sitting down working as a tattooist, Andrew suffers from back problems but still manages to hit the gym two to three times a week. His influences and inspirations come from artists such as Greg Simkins, Jeff Gogue, Frank Frazetta, Boris Vallejo; and life events. “I enjoy projecting emotions through my artwork,” he says. “My style is what is called ‘surrealism’ basically this means photo realistic elements adding artist and compositional flair. I do a lot of portraits and incorporate a lot of realistic elements into my tattooing.

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PH (03) 328 9430 Fax 03 355 4495 Mobile 0274 332 301

“The app is free because it has been created as a project of passion by a team of enthusiastic and proud Kiwis that love the outdoors and want to do something to help travellers enjoy our beautiful country,” he explains.

Seeing the negative impact that freedom camping could have, he decided to start recording the GPS co-ordinates of places of interest as well as public facilities that freedom campers could use. The CamperMate app is free to download and uses the GPS function of smartphones to highlight facilities close to where the

user is, including real-time road alerts, public toilets, rubbish bins, campsites, free wi-fi and supermarkets. Users can also add the locations of amenities or other ‘hidden gems’ they find as they travel the country. Making access to such information so easy makes it easier for other travellers to be responsible campers, hopefully reducing the damage to the environment and improving the experience for travellers to New Zealand, Adam says. There are now more than 12,000 locations on the app, including a hidden swimming hole near Nelson submitted by Jean from France and a water spring on the way to Queenstown, submitted by Sarah from England. Travellers are relying increasingly on their mobile phones and the internet to research and plan their trips, Adam says. “The way people are travelling is definitely changing.” Mogeo E — Advertising Feature

“I have a Warhammer sleeve, Japanese foo dog in progress on my torso, hindu pantheon sleeve in progress and some other random fun ones which I like to collect from my fellow artists and friends.” Andrew and his team of five work seven days a week pouring creativity and talent into every individual design, in a clean and safe environment. “Our clients are generally not looking for a tattoo so much as they are looking to purchase a piece of art - and this is exactly what our shop caters to, we are a studio of artists, we all produce artwork in many different mediums including painting, drawing and more. “Our point of difference is the fact that we are a 100 percent custom shop, no tattoo we do will be like another. We strive to ensure that every piece is suited to the client.” Ask Andrew what is key to business success and he’s quick to answer; “Evolution, the drive to always do better than what you did before – try new ideas and learn from what does and doesn’t work, don’t be afraid to make mistakes as every mistake leads to being a better self and a better business.” Left Hand Path Tattoos 14 Dickens Street Addington Christchurch T (03) 381 6660 — Advertising Feature

YOUR SUCCESS IS OUR MOTIVATION We understand every situation is different. We are here to get the best results for you.

Our philosophy is to provide our clients the most up to date and relevant accounting and business advice. We do this when we see a need for it, not just when you ask for it. 44 Mandeville Street, Riccarton, Chch E. Tel. (03) 366 2203 | Fax. (03) 366 1455

Level 1, 161 Burnett Street, Ashburton E. Tel. (03) 307 6688 | Fax. (03) 308 1203    September/October 2013 |  77

Goods & Services | Rossendale Winery

Initiatives | Bicycle Ventures

A Christchurch icon The Rossendale story began in 1987 when Brent and Shirley Rawstron planted a three hectare vineyard on the banks of the Halswell River. The popularity of the finished product has since seen the vineyard double in size. During the past 26 years, Rossendale has become a Canterbury icon, comprising of The Rossendale Cafe and Resturant – A wedding and events centre – The Vineyard @ Rossendale, Rossendale Winery and a cattle farm.

Pedalling all the way Bicycle Ventures Limited is a Christchurch business specialising in public bikes, cycle sharing systems and cycle infrastructure. The business was established in 2011 by Robert Henderson when an opportunity arose to utilise spare NextBike’s from Auckland and bring them to Christchurch.

Surrounded by English cottage gardens and bellbirds that live in the trees along the riverbank, you will find the peace and tranquillity of the countryside yet still within the boundaries of Christchurch city. This venue makes an outstanding venue for weddings for up to 70 people and is regularly used for private parties and special occasion dinners.

It aims to generate support for a public bike share system for the new Christchurch and works with organisations on private bike share, providing sets of fully maintained NextBike’s including, helmets, racks and rental system. It is anticipated that the NextBikes scheme, backed by Christchurch City councillor Aaron Keown, will improve the public transport network by providing an alternative inner city public transport option. “Our first client was Campus Living Villages (CLV) at the University of Canterbury where we provide a cycle sharing system for its residents. The bikes are free for students to ride and CLV places branding and advertising on the bikes,” Robert Henderson, owner of Bicycle Ventures says. The business has grown from strength to strength with it now being an official partner for NextBike, the German company which supplies bike sharing technology for cities around the world.

A fixed-fee monthly accounting service, like you’ve never seen before.

Located across the river from the restaurant in the middle of a working vineyard is The

“Christchurch is an ideal city for a public bike network. Users could take a bike, typically free for 30 minutes and use it to get across town. Bikes could be returned to any rental station across the city. At present there is not a lot planned in the way of inner city public transport, so we see public bikes being a good solution. In the short term we could establish a transitional network to connect what remains in the CBD,” Robert says. “A current focus is working with employers, hotels and organisations on bike share systems. A fleet of bikes are maintained weekly and managed via the NextBike rental system. In most cases this is free for riders with the company leasing the bikes and using the branding space on the bikes. By making it easy to grab a bike it becomes a viable transport option for quick trips.” The bikes also work as an eye catching mobile billboard which can be used for event advertising and placed around the city.

White Breads | Dark Sour Doughs Danish | Café Products Specialty Products | Dinner Rolls Proudly Supplying The Rossendale Winery Phone: (03) 381-1048

Established gardens and mature trees makes this a great venue for outdoor weddings. Featuring specially designed oval tables and modern décor, the air conditioned building caters functions for up to 175 seated guests or 200 for a cocktail style event. The Vineyard @ Rossendale also has a range of room sizes, which allows the venue to cater for a diverse range of conference uses. Product launches are also popular at this venue as the wide opening doors allow for easy access. The name Rossendale originates from The Forest of Rossendale in Lancashire, England, where the Rawstron family comes from. Albert James Rawstron, born in 1860 at Mill End, Newchurch, immigrated to New Zealand when he was 21, settling in Christchurch. His youngest son George used the name Rossendale for his cattle stud when he shifted into the Lansdowne Valley in 1952. George’s youngest son Brent and his wife Shirley then used this name when establishing the Rossendale winery and restaurant in 1994. Both Brent and Shirley have degrees in winemaking from Lincoln University and their success in establishing the Rossendale business was recognised in 1999 when they won the Lincoln University Farmer of the Year Award.

Rossendale Cafe and Restaurant The Vineyard @ Rossendale Old Tai Tapu Road Christchurch T (03) 322 7780 E — Advertising Feature

With the rebuild of the city, the company also supplies a range of cycle infrastructure from public bike repair stands, to more specialised cycle parking systems.

Meet Sidekick


The Rossendale Cafe and Restaurant occupies the 140 year old Gatekeeper's Lodge to the Lansdowne Homestead. It is open for lunch and dinner seven days a week and also offers wine tastings, coffee and Devonshire teas by arrangement.

Vineyard @ Rossendale. This purpose built wedding and events centre overlooks a lush green lawn which slopes gently down to Rossendale Winery’s award winning pinot noir grapes.

“I think an underestimated key to success is giving time to a range of community projects. I’ve been involved with projects for the Ministry of Awesome and I’m currently a judge for the University of Canterbury Entrepreneurship competition (Entre). Working on projects like these always leads to new contacts and business opportunities.”

Bicycle Ventures

We’re rather unstuffy. We hope you don’t mind.

78 | September/October 2013

— Advertising Feature Passionate about seafood and focused on leading the way in our industry, with only the best quality seafood products. Our product lines are built around high volume, highly demanded seafood products, complimented by regional and seasonal specialties.

Ph: 03 348 1588 | F: 03 348 1533 | E: 100B Hayton Road, Sockburn, Christchurch

Goods & Services | Sign Displays

Making your presence felt The nature of business today requires that a company needs ‘to be seen to be saw’. It’s a concept Diane and Dick Parker know all too well as they celebrate their 35 year anniversary of Christchurch based company Sign Displays.

than the hi-tech methods used to produce today’s signage. “It used to be different when we first started but it was a passion we both shared. We’ve had to evolve with the times to constantly provide up to date sign writing services for Christchurch,” Diane says. Design and creativity is obviously hereditary in the Parker family, Diane and Dick’s daughters are both qualified freelance designers who help out the family business from time to time. Sign Displays is a family owned and operated business, which gives their customers an added sense of comfort. “We’re very approachable, people enjoy talking to us as we’re down to earth.

Sign Displays specialises in the increasingly popular flags and banners market while also catering to those companies working in the rebuild who have a large demand for safety signage. The rebuild has brought previously unrecognised companies to Christchurch, therefore the talents and services of Sign Displays can help them become noticed and familiarise their brand with the people of the city.

Sign Displays' services

Company owner Diane Parker says there is a sizeable market for flags and banners, “But with the influx of rebuilders, we are seeing a surge in on-site signage ranging from safety signs to hazard signs and all in between”.

• Restaurant menu boards

• Banners • Flags • Footpath signs • Point of sale • Portable pull-up displays • Real estate signage • Watercolour architectural plans • Shop fascia’s • Illuminated signs.

We like to pride ourselves on being helpful and a good source of information for our customers.” Diane and Dick established their sign writing business 35 years ago and still deliver the same customer service and attention to detail that has become a benchmark of the company. In today’s crowded Christchurch market, recognition is paramount. The difference between being just another contractor and really standing out from the crowd could be a territory marking flag, attention demanding street sign, or even an onsite banner detailing your services.

the correct team is on hand to design and produce the visual marketing tools for you. So why not give a team with 35 years industry experience a call and find out what they could do for you. Sign Displays PO Box 29003 Christchurch T (03) 351 6204 — Advertising Feature

Signage is a form of advertising that can consistently perform for any company, given

Sign Displays was involved in the hugely influential Glove-up campaign aiming to help prevent cancer by promoting the use of gloves when using potentially carcinogenic solvents. Dick and Diane assisted founder Tony Gibson (of Gibson Decorators) with the design of his logo for the website and continue to be a sponsor of the preventive advice campaign.

Trade show essentials With the artwork included in the price, Sign Displays can provide businesses with everything they need for a successful trade show including portable, pull up banners. These eye catching essentials could be the difference between sale and no sale. Diane and Dick Parker met while working in the industry years ago when the traditional methods of printing were slightly more dated

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CONGRATULATIONS TO SIGN DISPLAY ON THEIR 35TH ANNIVERSARY 26 Wendy Place, Heathcote, Christchurch Phone. 03 384 7923 Email.


Goods & Services | Cabinetcraft Kitchens and Joinery

The custom joinery specialists

Custom wardrobe organisers are a specialty of Cabinetcraft in Christchurch.

If you happen to be hunting for some unique cabinetry for your home – something a bit different to everyone else – then Cabinetcraft Kitchens and Joinery in Christchurch can help. Cabinetcraft is a specialty producer of custom joinery and can turn your visions into reality. Owner Steve McKenna says the 20 year old business has developed a reputation for its high quality custom work. “Our point of difference is our custom work. We do a lot of custom joinery and because we’re a small team, we don’t mass produce; everything is custom made to suit the customers’ requirements. We don’t work in module units.” Cabinetcraft Kitchens and Joinery uses only the best products and materials in the manufacture of kitchens, bathrooms and bedroom systems. It designs, manufactures and installs custom-made cabinets, vanities and wardrobes to suit individual requirements. The craftsmen can build in any style and to suit any budget and will work in conjunction

with leading designers, as well as helping customers with their own designs. The fully qualified team offers top-quality workmanship, expert advice and attention to detail on every job.

Cabinetcraft Kitchens and Joinery can help you design and create unique joinery for your home, including:

All work is crafted at the company’s premises in Phillipstown, where it has a large showroom for customer viewing. Customers are welcome to view their cabinetry at any stage of the construction process.

Cabinetry | Doors | Bench surfaces Accessories | Hardware.

Whether clients want a completely new bathroom or kitchen or want to match up existing cabinetry, Cabinetcraft can custom build to suit their style and taste. “We provide the materials and quality workmanship to create a beautiful bathroom to suit your individual requirements.” McKenna says bedroom storage is another specialty of Cabinetcraft Kitchens and Joinery, which can design and build custom wardrobe organisers. “We can help modernise your home bedroom storage systems with custom-designed and built wardrobes, linen cupboards and storage areas with a more specific purpose; for example, joinery to hide appliances or tuck away the TV. We’re recently done some storage areas for garages as well.” Cabinetcraft builds beautiful original bathrooms.

Focus on service and quality

Proud to support Cabinetcraft (2006) Ltd. We wish them all the best in their future endeavours Proud suppliers of Prime Panels — Melamine PO Box 5316, Papanui, Christchurch Ph: 03 327 7609 | Fx: 03 327 7608

Cabinetcraft Kitchens and Joinery is not affiliated to any large housing companies and works independently alongside a number of builders and private clients, undertaking many high-spec projects. Recently one of Cabinetcraft’s building clients won gold in the $200,000-$250,000 category in the Master Builders’ House of the Year awards. It is currently doing a lot of earthquake rebuild work and is experiencing a strong growth in business, after a difficult couple of years. “We have a lot of repeat business because of the service we offer and the quality of the product we produce,” McKenna says.

World class machinery Cabinetcraft Kitchens and Joinery has a factory full of modern machinery and has recently purchased a new CNC machine. Owner Steve McKenna says the company keeps up to date with the best machinery in the world. The new German CNC machine will allow Cabinetcraft to produce joinery more quickly and with greater accuracy.

“Our philosophy is that once we’ve done your kitchen, we don’t want to see you again until you’re ready to renovate of build again. We use top-quality hardware and a wide variety of materials.” Cabinetcraft Kitchens and Joinery 5 Clothier Street Phillipstown Christchurch 8011 T (03) 365 4535 M 027 323 2261 E — Advertising Feature

The Kitchen Benchtop Specialists

Bathrooms and Laundries

With the trend to open plan living, the kitchen is the hub of the modern home. More waking hours are spent in this part of the home than any other. At the O’Brien Group we understand that Benchtop design is probably the most exciting and daunting decision when choosing a new kitchen. The choice of material, colour, texture and shape guides the look and feel of the hub and permeates through the entire home.

Bathrooms are also a key feature of the modern home. O’Brien Group also supplies custom vanity tops in a similarly broad range of materials and colours. Let’s not forget the Laundry and other discreet work areas such as sculleries and garage worktops. Simple, practical laminate tops in neutral colours.

Our mission is to provide a complete range of solutions to make the process easy. That is why we supply more kitchen benchtops than any other company in New Zealand.

80 | September/October 2013

Commercial Applications From a durable laminate counter top for the local dairy or solid surface tables for a fashionable café. O’Brien Group has the solution. It’s not just worktops but partitioning systems for toilets and other applications.

Ph 03 384 2139 Fax 03 384 2079 Email 99 Bamford St, PO Box 19693, Woolston, Christchurch

Goods & Services | Global Trucking

Truck lovers’ paradise Truck owners and enthusiasts around New Zealand can promote and enjoy their trucks through Global Trucking’s truck shows, calendars and merchandise.

Global Trucking also has a range of merchandise available online, including caps, t-shirts, hoodies and posters.

Global Trucking is a business born out of a passion for trucks for owner David Kinch, who has been photographing trucks since he was a boy. It now has members from all around the world, who are keen to share their experiences and photos.

A large part of Kinch’s work within Global Trucking involves organising annual truck shows in Christchurch, Otago and Taupo.

Calendar and merchandise Kinch put out his first truck calendar in 2002 and says Global Trucking developed from there. He recently released his 2014 Global Trucking calendar, which is his first trans-Tasman calendar and features trucks from Australia and New Zealand. The calendar will be sold on both sides of the Tasman and can be purchased directly from Global Trucking’s website


Global Trucking shows Global Trucking’s VT Holden with Andy Clarke’s Kenworth 7904 which he drives for Dynes Transport.

The shows, which are held between February and May are a chance for owner drivers and company drivers to enter the show 'n' shine competition and compete for a large range of trophies and prizes. The next Christchurch Truck Show will be held on March 15-16 next year, with the venue still to be finalised. Kinch says the 2013 Christchurch show was well supported. “Our next show has been moved away from Easter to include more trade displays for suppliers so we can include major truck brands, trailer manufacturers, parts suppliers, fleet painters and anyone associated with the trucking industry,” he says. “It will be a bigger show next year and we’ll be doing rides for the public for the first time. The feedback we’ve received from the Christchurch show has been really good and we’ve had more than 100 trucks at the

JCL Asphalt’s Kenworth won the best lights trophy at this year’s Christchurch Truck Show.


“I’ve had an interest in trucks since I was young and travelled with my father in his delivery truck,” Kinch says. “The purpose of Global Trucking is to promote the trucking industry.”

Truck enthusiasts can enjoy Global Trucking’s photo gallery, which includes a large number of truck photos. They can also join the Global Trucking forum to interact with other truck enthusiasts and ask questions, help other members, network within the trucking industry and upload their photos.

shows. I’ve taken the feedback from the two previous shows and want to grow it into the largest show in the South Island.” The Otago truck show will be held in February or March next year and will hopefully be part of the Festival of the Plains at Taierei. “They have a wings and wheels event in the festival and I’m hoping to get into that.” The Taupo trucking show is held in May each year in conjunction with the Truck Racing at the Ricoh Taupo Motorsport Parkand and has been a big success.


Global Trucking offers a range of services to the trucking industry and truck enthusiasts throughout New Zealand, including: • An annual trucking calendar. The 2014 calendar is now available online or email and features trucks from New Zealand and Australia • Annual trucking shows for the whole family in Christchurch, Otago and Taupo • A range of merchandise including truck posters, t-shirts, hoodies and caps

Global Trucking T (03) 386 3474 M 027 452 9110 E Global Trucking owner David Kinch with a road train he photographed earlier this year in Port Augusta, Australia.

What’s on offer…

• A Global Trucking forum for truck enthusiasts to interact, upload photos and discuss upcoming events

— Advertising Feature

• A specialist truck photographer for commercial or personal truck photo shoots.



PROUD TO SUPPORT GLOBAL TRUCKING 0800 JCL NOW    September/October 2013 |  81

Accommodation | Quest Christchurch

The Quest for quality accommodation The much anticipated reopening of Quest Christchurch is being met with great enthusiasm from both locals and travellers to the city. Repaired and reopening Quest Christchurch is due to open in late August, two and a half years after it closed following the February 2011 earthquake. The serviced apartments in Cathedral Junction have been extensively repaired, renovated and redecorated during the past 10 months, with the building brought back up to a high standard. <

Quest Christchurch is celebrating its reopening after extensive repairs and refurbishment following the February 2011 earthquake.

“Don’t risk a fall, give us a call!” ALL SCAFFOLDING SERVICES For After Hours Service Call Peter on 027 435 0676

Scaffold H Frames • Wooden Planks • Tube and Clips • Swinging Stages • Aluminium Moblies • For Hire • Qualified Scaffolders • Propping Systems

F: 366 6237 • E: PO Box 10 278, ChCh • 16 Hillview Rd, Phillipstown


Ph 366 6227

Quest Christchurch managing director Bess Thomson says there has been a huge effort by a large number of teams, led by Fortis Construction, which have worked together to achieve a great outcome.

Guests can now walk through Cathedral Square to Ballantynes and the Cashel Street Mall. We’re close to Latimer Square and there are a number of restaurants opening up nearby.

The apartments have been fully redecorated and painted, while a number of kitchens and bathrooms have been upgraded. There are a total of 87 apartments within the Quest complex in Cathedral Junction, with 72 currently within the Quest pool. The remaining apartments are privately owned.

Thomson says guests will benefit from the range of facilities opening up nearby. “New Regent Street is directly opposite us in Gloucester Street and it has some really exciting shops in there,” she says.

Quest Christchurch provides stylishly furnished studio, one and two and threebedroom apartment accommodation, which are available for all short and long term Christchurch accommodation requirements.

“Guests can now walk through Cathedral Square to Ballantynes and the Cashel Street Mall. We’re close to Latimer Square and there are a number of restaurants opening up nearby.”

Most apartments feature a full kitchen and laundry, while studio apartments have a kitchenette. A secure basement carpark is located on site.

The Cathedral Junction atrium will also house a range of shops and other facilities.

Thomson has been anticipating the reopening of Quest Christchurch for some time. “I think the opening is very exciting and we are receiving a huge number of inquiries from previous and new guests who are keen to return to the CBD and utilise the facilities we provide.”

CBD development The reopening of Quest Christchurch marks another major step forward in Christchurch’s rebuild.

“This will be a huge attraction to our facilities having retail shops just below the building complex,” she says. “I’m really excited about us opening in the CBD, as I think the heart of Christchurch City is starting to reignite now; this is just another step towards that.” Quest Christchurch is ideally located within the city’s proposed “green lane” and is within close proximity to its proposed new facilities, including the Convention Centre. “I think it’s a huge step towards opening up the CBD and the team here at Quest Christchurch is really looking forward to it,” Thomson says.

Commercial & Industrial Gas Specialists Certifying Gas Fitters for all gas installations Specialists in gas system design

Proud to support the Quest Apartments • • • • •


Gas appliance supply Gas appliance servicing Bulk storage facilities Specialist gas design Restaurant & Industry

• • • • •

Gas appliance installation Boiler maintenance Vapouriser systems Hotels, Motels, Schools Chicken Farm Heating 24 Brisbane St, Sydenham, Christchurch Ph. 03 377 7599 Fax. 03 377 9393

Accommodation | Quest Christchurch

< Quest Christchurch provides stylishly furnished studio, one and two and threebedroom apartment accommodation.

Quest standard services include: • On-site reception



• 24 hour on-site management • Broadband internet access • Breakfast options - breakfast packs, on-site restaurant or local café • Local restaurant chargeback - have your meal charged back to your accommodation account from selected local restaurants

Accommodation to suit everyone

Quest properties throughout New Zealand, Fiji and Australia that are strategically situated where people do business.

Quest Christchurch’s spacious apartment-style accommodation offers an excellent alternative Quest Christchurch can help you unwind when you’re working away from home with to traditional motel or hotel accommodation broadband internet access, and Sky TV and in the city. in-house movies which can be run through Quest Christchurch is ideally positioned to DVD players. service both the business and leisure traveller. Business travellers benefit from staying The apartments can operate as a home at Quest Christchurch in a variety of ways, or office away from home, complete with including: separate living, dining and sleeping areas, and separate work stations. • Its central CBD location The regular housekeeping, valet laundry and dry cleaning services, babysitting booking service and selected local restaurant chargeback arrangements are options that guests find invaluable. Families and groups can make the most of the open floor plans and range of sleeping configurations, allowing then to save on accommodation expenses without compromising on space. Quest Christchurch can stock guests’ pantries or fridges to suit their requirements and help minimise dining out and takeaway costs.

Ideal for the business traveller As part of the Quest Group, the Christchurch apartments are part of a network of 140

• Pantry shopping service - place your grocery order and let us do the shopping for you • Valet dry cleaning • Housekeeping - daily or weekly as required, excludes Sundays and public holidays • Business administration services • Tour assistance • Babysitting booking service. “We take great pride in offering you a personalised service, quality accommodation and making sure you have everything you need for a comfortable stay,” she says.

• Broadband internet access in every apartment • Separate work stations • Separate living and dining areas, ideal for conducting small meetings • Business and administrative services through reception, including printing, faxing and mailing.

Personal service at Quest Christchurch Quest’s properties are owned and operated by franchisees, including Christchurch managing director Bess Thomson, who is also the franchise director, who will be on site to check guests in and recommend the best places to eat and visit around town.

Quest Christchurch reception hours are 7am to 7pm Monday-Friday and 8am to 4pm weekends and public holidays. Guests may still check in after these times using Quest’s after hours lock box and call centre. Instructions for this can be found outside reception's doors.

Quest Christchurch 113 Worcester Street Christchurch T (03) 222 2003 E — Advertising Feature

Ph. 0800 684 767


We’ve got all the gear, all the ideas and service that’s second to none.

Exclusive tile importer for your commercial project Floor & Wall Tiles | Porcelain, Ceramic, Stone | Residential & Commercial In-house Interior Designer | Expert Advice & Friendly Service Direct Importers | Ardex Adhesives

Drainage, Gasfitting, Gutter Cleaning, Solar Water Heating and so much more... • Emerge nc y se r v i c e i s o u r s p e cialt y! • L icense d & insure d

Proud to be associated with Quest Apartments P 348 6919 E 31 Mandeville Street, Riccarton


PHONE 0800 99 99 76 VISIT WWW.RSTRADECENTRE.CO.NZ Opening Hours: Monday - Friday 7.00am - 5.00pm    September/October 2013 |  83

Export | Angus Robertson Mechanical

The rollform specialists Angus Robertson Mechanical Limited is a specialist rollform design and build company that is sought after internationally for its world class machines.

He soon began designing and manufacturing his own small machines for clients', but as demandd grew began building larger machines. The business owes a great deal to the loyal Canterbury customer base it has serviced since its formation. These early customers' gave Angus Robertson Mechanical the opportunity to develop innovative products which have since been sold internationally. Today Angus Robertson Mechanical’s staff of 30 design and build large rollform machines for the manufacture of a wide variety of formed steel products. These unique machines are built for customers' throughout New Zealand and are also exported all over the world. The company is renowned as a specialist in

designing and manufacturing machines for metal rollforming, slitting, sheeting, curving and punching. Rollformers progressively form flat metal strip into a profile with a constant cross section. These profiles may be simple angles or channels, but it is also possible to develop quite complex shapes. Holes or forms may be punched into the product automatically as it is processed. While galvanised steel is often used, machines are routinely built to process pre-painted steel and copper. Angus Robertson Mechanical machinery designer Patrick Morris says rollform machines are primarily built for the building industry. Rollformed products are found in roofing, steel frame and purlin construction, garage doors and even in domestic appliances. “We make machines for making sections for steel buildings, from garden sheds through to factories and warehouses,” he says. “When you go into a warehouse you’ll see large steel framing going over the roof; our machines make that framing.”

Domestic and export work Morris says domestic work within New Zealand is beginning to pick up after tough economic times, which saw Angus Robertson Mechanical exporting nearly all of its work.

North Canterbury’s only locally owned Electrical wholesaler, Proud to support Angus Robertson Mechanical.

341a Flaxton Rd, Rangiora Ph: 03 313 2363

“About 18 months ago we were exporting most of our products because the New Zealand market had stopped. Now the New Zealand market is starting to pick up and we’re getting a lot of inquiries,” he says. “We’ve just delivered large production lines into Christchurch and Ashburton and we are beginning work on a $1 million purlin line that’s due to start soon.” The company is currently making eight steel framing machines, which are being exported to Australia and Thailand. “We built 25 framing machines for another company, of which 23 were exported.”

New Zealand’s Independent Cylinder Manufacturer

Our range of work includes Cost effective heavy duty industrial cylinders custom built to customers exact requirements, standard and mobile type cylinders, servo cylinders, press cylinders, and high pressure and/or high temperature cylinders.

DESIGN | MANUFACTURE |SERVICE/REPAIR | CONSULTING Proud to be associated with Angus Robertson Mechanical

84 | September/October 2013

Angus Robertson Mechanical builds large rollform machines for the manufacture of a wide variety of formed steel products.


The Rangiora business was formed 21 years ago by owner Angus Robertson, who had experience in the rollform industry and started out servicing and maintaining other people’s machines.

Angus Robertson Mechanical also provides: • CNC Mill - lathe – wire cutting • Grinding - surface - cylindrical • Machine repairs and maintenance

Focus on quality

• Fabrication and repairs

Angus Robertson Mechanical prides itself on its high quality rollform machines. “We don’t build cheap machines; we build quality machines,” machinery designer Patrick Morris says.

• Industrial electrical work

Angus Robertson Mechanical’s machines are built heavy and robust and can tolerate a lot of rough treatment. Many of its machines are capable of running multiple material thicknesses and material tensile strengths and requires minimal or no operator adjustments. The machines are capable of producing high quality products to tight specifications.

Angus Robertson Mechanical’s ridging machines are the predominant choice of ridging machine in New Zealand. The company has made about 18 ridging machines since the building regulations were changed to increase the overlap on ridging to prevent leaky buildings. > Angus Robertson Mechanical’s machines are built heavy and robust.

• Tool making - tooling and repairs • Controls PLC and industrial PC • Special machines.

Export | Angus Robertson Mechanical

Rollformers progressively form flat metal strip into a profile with a constant cross section.


Design and build Angus Robertson Mechanical builds a variety of machines and has the experience to create exactly what the customer wants. The company is not just an expert in rollform machines and control units, but has considerable experience in metal slitting, sheeting, curving and punching. Morris says they can build a wide variety of machinery. “The company is making a “crimp curver” for architectural roofs or cladding on commercial buildings, which is being sent to Noumea. Most crimp curvers are manually controlled but this is automatic. You feed the roofing material in and the machine takes it from there. It’s an advancement on existing machinery,” he says.


A coil straightener built by Angus Robertson Mechanical.

Angus Robertson Mechanical offers a range of specialist mechanical services, including: • Maintenance and repairs - servicing all brands of rollformers and ancillary equipment • Production improvement - improving quality, productivity and safety to meet the requirements of a modern world and customers' seeking a high standard of machinery • Process improvement - modernising control systems and incorporating pre and post-processes. These processes

might be hole or form punching into the rollforming process • Product change - upgrading a product profile or changing the profile completely to make a new product on an existing line • Design and build of new roll forming lines, from decoiler through to the forming and punching process, to run out tables • Design and build of other mechanical equipment, including curving and forming machines, CNC controlled machines (sheet punching and other purposes) sheet and coil handling.


Pro u Rob d to ert supp son o Me rt An cha gus nic al • Gearboxes • Power/Air Tools • Hand Tools • Welding Supplies • Abrasives

email enquiries: Christchurch Branches

All of Angus Robertson Mechanical’s machines must be well guarded, with safety a high priority.

“We service our own machinery, but we also service other people’s machines, which most of our competitors don’t,” Morris says. The company offers excellent backup and support on all its machines – even those exported to the other side of the world. “Our service team is quick to respond in the case of a breakdown or problem, whether it be local or international,” Morris says. “We have a service manager who sets up servicing contracts with customers."

Angus Robertson Mechanical Limited 160 Pesters Road Eyrewell RD6 Rangiora T (03) 312 5555 Freephone 0800 ROLL FORM (765 536) E — Advertising Feature

full range of hydraulic components and spares world class workshop engineering & support, as well as on-site servicing

Proud to support Angus Robertson Mechanical Ltd Industrial system design, products and services through-out New Zealand

Suppliers to All Industries. View our product range at: 39B Gasson Street, Sydenham 227 Annex Road, Middleton 172 Waterloo Road, Hornby

The innovative design team, led by Angus Robertson and chief engineer Grant Segar, goes out of its way to meet customers’ needs. “Our reputation is one of being able to do those one-off machines and to start from nothing and deliver a machine that works, first time, and being able to incorporate in regular machines new features and requests,” he says.

Angus Robertson Mechanical Limited not only services its own machines, but will repair and service rollformers made by other manufacturers.

system design and custom builds in all areas of hydraulic technology

An industrial purlin mill built by Angus Robertson Mechanical.

• Bearings • Seals • Chain & Sprockets • Pulleys & Bushes • Vee Belts

“Nothing’s new in the world, but it’s a case of adding features to an existing machine and doing things easier. It’s easy to design a complicated machine, but it’s hard to find a simple and effective solution to a complex problem.”

Service and repairs

Timaru 03 688 2902

Christchurch 03 344 3030


Tauranga 029 226 6603 Phone 03 379 3732 Phone 03 338 8533 Phone 03 348 7171

Fax 03 365 4173 Fax 03 338 8518 Fax 03 344 5162

03 349 5492 |    September/October 2013 |  85

Arts & Entertainment | Academy Gold Cinema

Art-house haven returns Local art-house film lovers can exhale a sigh of relief as the Academy Gold Cinema has reopened its doors.

Fitzwilliam Electrical

Electricians and Electrical Engineers

Fitzwilliam Electrical takes great pride in its ability to ensure customer satisfaction in all areas of its operations: • Design & Development • Contracting • Installation • Maintenance • Consultancy • Inspections

Proud to be associated with the reopening of Academy Gold Cinema

65 Nursery Road Philipstown, Christchurch

Ph: 3892 163 Email:

Its new home is in Sydenham's South City Mall. The new three screen complex offers the same quality hand picked films in a luxury environment with deluxe seating, free parking, fine wine and friendly staff. The opening serves as double relief as both the Academy Gold Cinema and The Metro Cinema both lost their iconic homes in the earthquakes; the Academy Gold Cinema in the Arts Centre and the Metro Gold cinema in the Worcester Towers. Servicing a niche market for art house and foreign films, the cinema has remained a Cook family business with siblings Darren, Glenn and Rebecca working closely with hard working mother Annette. Continuing the legacy and vision of their late father and husband Rodney, the 3rd and 4th generations of the Cook family now work within the business in some shape or form, but according to Darren Cook, it’s the dedication of his mother, Annette that keeps the operation running smoothly. Annette played a pivotal role in the purchase of the business and continues to work an administrative role, behind the scenes of the scenes so to speak. “Mum and dad worked day and night over a few years to get the business up and running. Mum (Annette) works tirelessly on the business to keep the show going on even when Dad was ill,” Darren says. Annette Cook’s dedication extends further than most would imagine, switching roles between accounts, admin to then become interior decorator for the new premises in The Colombo precinct, her versatility is invaluable for Academy Gold Cinema.

New beginnings The north-west corner of The Colombo is now home to Academy Gold Cinema after much deliberation on a location to best suit the business and its target demographic. The structurally safe building, combined with a high footfall ranging from students to the more mature audience, was enough to convince the Cook family that the privately owned Colombo mall was the ideal location to once again serve Christchurch its fix of arthouse and foreign films. The modern exterior is a stark contrast to the former premises, but the interior remains delightfully traditional. The purpose built three screen complex replaces those regrettably lost in the earthquakes and puts the luxury back into cinema-going for Christchurch residents. Unlike the mass entertainment villages cinemas today have become, Academy Gold revives the nostalgia of a traditional movie theatre while retaining a family-run feel. Annette and her family will continue Rodney’s legacy through the provision of the movies he loved in a theatre that he would be immensely proud to be part of.

“Mum and Dad had a good connection with our customers and we want to continue that feel people get when they come in, it’s not just a movie theatre, it’s an experience. Our customers aren’t just another number; we want to give people a warm welcome when they come to the Academy Gold Cinema.”

The hidden gem Movie goers can now enjoy the unique ambience of a classical movie theatre screening award-winning overseas productions and art-house films. Once a viewer has discovered Academy Gold Cinema, they tend to return time after time, such is the subtle sophistication apparent in both movie range and the establishment itself.

Academy Gold Cinema 363 Colombo Street Sydenham Christchurch T (03) 377 9911 — Advertising Feature

Geoff Saunders and Anna Fox of Saunders Robinson Brown are pleased to be Legal Advisors to Academy Gold Cinemas. Phone: 03 377 4470

Level 1, 322 Riccarton Road , Christchurch

86 | September/October 2013

been seen The people, their faces and all the right places - Canterbury

The Bank of New Zealand’s sponsorship of The Court Theatre is now in its 20th year. Every year the bank has a gala event for staff and customers. This year on June 28 it was held for The Court Theatre’s 2013-14 season launch - the production of Dave Armstrong’s Kings of the Gym 1. 2. 3. 4. 1





6. 7. 8. 5




Lois Flanagan, Andrea Lambie, Kirstie Koller John Robertson, David Mould, Anna Doocey, Sharon Robertson Donald Bartlett, Steve Finnie and Chris Finnie. Kim De Garnham, Heather Boock, Stephen Boock,John De Garnham Andrew Wylie, Diana Wylie, Michaela Judd, Scott McLean, Sarah Rollinson Allan Reay, Aussie Browne, John Tooby, David Sidaway Sue Eaden, Graham Heenan, Matt Eaden and Bev Heenan Kaye Godfrey, Richard Thomas, Jenny Brooks, Richard Riley, Deb Riley

A gala event was held at the Wigram Conference Centre to celebrate the House of the Year winners. The evening saw a large turn out of industry members, suppliers and guests dressed in their finery to applaud this years winners 9. 10.

11. 9




12. 13. 14.

15. 16. 13



Sheena Hemens, Greg Urquhart. Guy Evans (Warren & Mahoney), Dawn & Eric Dally (Dally& Associates) Steve and Heather Maxwell (carpe diem) Russell Lory, Phillipa Jacobs, Jan Marie & Gil Jenkins (Metalcraft) Andrew Bidlake, Amanda Poore Steven Van der Pol (Arrow International), Edward Dunphy, Julian Donald Michelle Allan, Tracey Watson, Danny Broom Peter Hutson, Jeremy Cox


Ashby's Celebrated 50 years in business at a function at Hintons in Christchurch. The guests enjoyed a night of fine wine and food and the sharing of many stories of this successful business 17.









Dayle Sutherland (Horncastle Homes), Gary Hanser (Ashby’s Manager) 18. Shona Richardson (HWR Group), Ashleigh Elmey (Ashby's Readymix) 19. Mark Jordan (HW Richardson Group), Bob Officer (Allied Concrete), Brain Warren (Isaac Construction) 20. Graeme & John Ashby 21. Jason Young (Hanham & Philip), Brian Godfrey (Allied), Bob 22. Cole Askew (Base Construction), Grant Askew, Aaron Morrison (Orange House) 23. Bob Officer (GM Ashbys), Gary McGill (Contract Holdings), Paul Rose (Hawkins Construction) 24. Maurice Buckley, Don Lawton (Steelpac Construction), Tony Cowan (Ashbys), Mark Jordan (MW Richardson)

ARE YOU PREPARED? AT WORK? AT HOME? A burn? A gushing wound? You rush to the first aid kit−your worst nightmare−it has nothing to help your current situation?

Maxwell Health can help you: • • • •

First Aid Kits for work, home and vehicles Practical extras available to make your kit exceptional All our kits exceed OSH requirements We provide a restocking service

BE PREPARED Phone or email us now!

0800 376 600    September/October 2013 |  87

been seen

Images taken and supplied by Lynne Puddy-Greenwood If you have an event that you’d like covered, email Lynne (Canterbury’s been seen representative) on:

The people, their faces and all the right places - Canterbury

Dodds accounting and Delray Group held a very successful Pie and Pint evening to help contractors with their growth in Wigram









25. Cheryl Newcombe, Ann Hodgson (ACC) 26. Tim Lethlean (Delray Group), Gary Binnie (Tower / Fidelity) 27. Kerry Adams (Dodd & Associates), Mike Melling (MYOB) 28. Yvonne & Gabor Beck Z (Beck Roofing ) 29. Carl & Janine MacLean (Ultimate Auto Direct) 30. San Zhang (Stake Consulting), Paul Walmsky (QAS), Peter Read (STIG) 31. Ruben Patchett (Rubens Joinery), Walter Coapman (Quality Painting), Nick Greenwood 32. Doug & Jo Gough (Gough Agritech ), Rosalind Marais (Adler Plumbing)

NZ Home Loans launch its new premise, with staff and clients enjoying the new permanent branch 33. 34. 35. 36. 37. 38. 39. 40.

Mark Collins (CEO NZ Home Loans), Nicole, Bred Yates (NZ Home Loans) Todd Stephenson, Natasha Hill, Raylene Bane, Debbie Jones, Emm Langridge Michelle Aikman, Andrea Kemp (Kiwi Bank) Richard Sladden (Prime), Robbie Baigent (Hillside ITM) Mark Collins, Jen Miles (Duncan Cotterill), Dave Jochem Rachael Sexton, Sue & Richard Hopkins, Richard Lang (Duncan Cotterill) Di TeTamaki, Paul Newton, Julienne Gibbs (NZ Home Loans) Bryce Monk(Monk Architecture), Karen Voisin (Kiwi Basecamp), Ben Clemence, Chris Voisin (KBC Tours)









Canterbury and Westland branch reach a huge milestone with its 30th successful ECANZ annual electrical industry trade show at the Addington Racecourse 41. 42.

43. 41




44. 45. 46. 47. 48.





Anneke Stewart held a showing of her latest artworks at the CLINK bar in Sumner 49. 50. 51. 52. 53. 54. 55. 56.

Hera (Fledge), Hjortur (Quick Living) Anneke, Melissa Sharplin, Rachael Lonsdale (Clink) Kelly Hall (Box Design), Jan Shand Pip Watson, Jerry Shackleton (Urban Surf),Susan Taylor Rebbecca Reij, Rachel Lonsdale Melanie Milly, Jeremy Pankhurst (Quick Living) Anneke Stewart, Anthony Sherwood, plus Phoenix Kisten Stewart, Nicci Stoneman









88 | September/October 2013

Peter Maynard (NHP Electrical), George Mason Murray Reid, Christopher & Alexander Woodward, Marty Wright (Serene Living) Allan Arnott (Hamer Industrial), Deni Carter (Klein Tools) Mike Thomas (Hamer Ltd), John Dunnage (Unique Electrical) Tosh Scott (Moa Brewing Co), Robbie Rae Katie, Jen & Hannah (The Crusaders Girls) Bevan Tillard, Dave Chapman (Schneider) Kevin Stewart (KS Lighting), Owen Thomas (ECC Lighting)

Gustav’s new bar and restaurant was launched with a number of hospitality and city owners enjoying the fine food and wines at the great new city venue in the Tannery in Woolston 57. 58. 59. 60. 57





62. 63. 64. 61




Kester Vos, Richard Till, Joe Shanks Lianne Dalzell, Liz Briggs Rachel Morton, Jeremy Stewart (Alices Video), Zak Cassells (Tannery) Addison Dale, Louis Dyer (Civil & Naval Prospective Bar) Clive Greenwood (Media Sales Group), David Lynch (Momentus), Mark Gerrard Cristian Del Valle, Georgina Mitchell, William Shannon (Mitchelli’s) Bridget Taylor (Teepee), Emma Smith (The Flock), Tipi Rees (Where the Fox Lives) Anthony Streeter, Yuri Bucas Hosaka & Maureen Taane (Hapa), Sharon McIver (Our Daily Waste)

The Star Home Show was held at the CBS arena in June with a number of exhibitors reporting a lot of positive enquires 65. Steve & Max (Owners of carpe diem Builders), Lindsay Elderton 66. Brent Marshall (Integrity Trade Services), Trevor Hendry (Flashman) 67. Jim Kennedy, Dave Harris (Gutter Solutionz) 68. Craig Booth (Beam by Electrolux) 69. Grant Stephens (H&S Landscape Design) 70. Mel Coates, Elysia Johnston (Hometech Nova Systems) 71. Esley Kwok (OSIM) 72. Lawrence Grant, Alys Parker (Energymad)









Westpac held a special “Still Open for Business” function which was held at the hub to launch the Love Red and Black magazine 73. Chris Mirams, John Brophy (Westpac) 74. John Johnston, Karl Strang, Tony Beard, Katia Addison 75. David Wagner (David Wagner Holdings), Angus Edgar, John Hutio (both Westpac) 76. Sue Foley (Westpac), Mark Fitzgeralds, Roger Sutton, Karen Silk (Westpac) 77. Gina Dellabarca, John Broply 78. Andrew Bashford, Bob Lineham (CHCH City Holdings) 79. Dean Marshall (KPI Rothschild Group), Anthony Gough (The Terraces) 80. David Collins,Vanessa Dohman (Westpac) 81. Ben Lucas (Ceo NZ Spinal trust) 82. Genevieve Boyle (St Bedes), Eileen Scullion. 83. Jeremy Wilson, Julie Wilson, Stephen Boyd, Robyn Galloway (Innovative Travel), Steve Johns (Westpac) 84. Tracy McPhedran, Graeme Reed (Westpac)













The annual National Kitchen and Bathroom Conference was held at the Chateau on the Park, which included the national award for 2013 dinner 85. Allen & Jamie Bertelsen (Hideaway Bins) 86. Emma Foote (Heritage Tiles), Rebecca Leonard 87. Ingrid Geldof (President NKBA), Lee Hardcastle (Enigma Interiors Brisbane), Toni Roberts (Kitchen ArchitectureAuckland) 88. Heather Wood (Stewart Scott Cabinetary), Pauline Stockwell(PS Design), Barbara Kerr (Kitchens & Bathrooms) 89. Paul & Cordelia (Bestwood) 90. Terry Mclaughlin (Kitchen Things), James Smith (Franke)







Classic Hits Contestant - Chantel Archbold & Roger Sutton    September/October 2013 |  89

IS THIS THE BEST AND MOST COST EFFECTIVE PET FOOD AVAILABLE IN NZ? We are certain it is and here’s why Not all dog foods are equal – in many respects Firstly not all bags of dog food are the same size, making it hard to compare costs. But most people can soon work out what the cost is per kilo. However what most people don’t have time to calculate is what it costs to feed their dog per meal, as some require a lot of food to meet the correct daily requirements, and others, not so much. The reason for this is that quality foods generally require less as they have less fillers such as corn, soy, grain etc. And it’s these fillers that are the main reason for allergies. Which can be costly if you need to visit the vet. And of course if the dog is eating less and able to digest more of the human grade ingredients

(as in Canidae) then it means there’s less “excess” on the lawn. Below is a comparison between some of the “premium” brands available in NZ. This is based on a 10kg dog, so if you have a large dog the savings will be multiplied. These guideline amounts are based on the recommended feeding requirements per day as stated by the manufacturer. They are a starting point and your dog may need more or less food depending upon age, breed, activity and climate. In order to reach optimal body condition, you may need to adjust food intake.

Grams required

Cost per feed

Cost per Kg





















Hills Science Diet





on other “leading” brands with Canidae These calculations are based on a 10kg dog. These figures are correct as at 18/2/13. We assumed an active dog, older than 1 year, that is exercised. Based on buying 15kg bags or the nearest the manufacturer had.

Goes beyond just feeding your pet The Confidential Dog Food report recently assessed over 2000 dog foods, including all the brands you’re familiar with that have huge marketing budgets and selected the best nine in the world. Canidae was one. The others aren’t available in New Zealand. Each year the Whole Dog Journal, one of the most respected dog journals in the world, generates a list of approximately 25 ‘Approved Foods’ from around the world. Once again Canidae is on this list and has been for many years. In fact here’s a quote from their publication “I’d like to quickly dismiss the idea that any of the giants – Iams and Eukanuba, Purina, Science Diet, et. al. - could possibly make dry foods that are as good as the foods that have a regular presence on WDJ’s ‘approved foods list’. The fact is, though, of course they could; they have all the resources needed to do so. They could bury most of the competition in the “natural and holistic” niche... if they followed through and used only the same high quality ingredients typically used by the smaller boutique brands. But they generally stop short – perhaps because they are unaccustomed to paying a lot for their raw materials, or marketing the products at a correspondingly high sales price?”

Call now for a

Both of the independent studies above look at the ingredients, the manufacturing plant and most importantly the nutritional benefits to the dog. They aren’t swayed by marketing hype. At Canidae Pet Foods we are committed to providing you, our valued customer and your pets, the highest standard of excellence in product quality and customer satisfaction. If you are not completely satisfied with any of our products, please call our team for a no questions asked refund. In fact if you don’t become a raving fan of Canidae/Felidae by the end of your first bag I would personally like to know about it. Kind regards, Gary Collins - Managing Director

FREE SAMPLE and info pack ph 0800 101 729 or

Canterbury Today Magazine Issue 121  

Issue 121 of Canterbury Today Business Magazine

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