Volume 82, Winter 2022
ENHANCING THE KNOWLEDGE AND SKILLS OF PROPERTY MANAGEMENT PROFESSIONALS
Doubletree Fallsview Site of the 2022 IHM Conference
Inside President’s Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
IHM Mentorship Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
What the Heck is Coaching, Anyway? . . . . . . . . . . . . . . . . . . . . . . . . 3
Pests, pests, and more pests … . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Upcoming 2022 IHM Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Fire Safety in High-Rise Buildings . . . . . . . . . . . . . . . . . . . . . . . . . . .12
2022 Conference Program at a Glance . . . . . . . . . . . . . . . . . . . . . . . .6
Property Management in The Pandemic . . . . . . . . . . . . . . . . . . . . 13
3-Day Online Course - Human Relations for Property Managers . . .8
IHM Corporate Members . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
IHM Course Completions & New Accredited Members . . . . . . . . . . .9
2021-2022 IHM Board of Directors . . . . . . . . . . . . . . . . . . . . . . . . . 16
P r e s i d e n t ’s M e s s a g e Hello IHM Members Happy New Year to Everyone! I hope everyone had a wonderful Festive Season and are enjoying 2022 so far. And yes, I know it is still challenging, people are tired, and we are all at our wit’s end over COVID and the restrictions it imposes. Quite honestly, I am excited about 2022 – WHY you ask? With the proposed lifting of several protocols starting at the end of January and going through until the middle of March, it is encouraging we will be holding our in-person Annual Conference in Niagara Falls at the end of April. Think of it –meeting in person, attending the fantastic sessions we have scheduled for this year, networking with so many others in the industry, seeing our suppliers with new ideas and technology, and maybe, just maybe, hoisting a cold one with friends. The Conference is scheduled for April 28 and 29th, and we have some great events planned. For those of you who would like to participate in our 3rd Annual IHM Golf Tournament, come a half-day early and join us at Whirlpool Golf Course in Niagara Falls. We always have a few prizes to hand out, but most importantly, we enjoy an afternoon of sunshine (hopefully), some exciting golf (scramble - best ball format), a few refreshments, and loads of laughter. You can also be assured IHM will take all the necessary precautions and be very aware of safety and having an environment that will follow all the protocols that may be in place at the time of the Conference. Check the IHM Website for registration details, an outline of the program, and our planned activities. We had an incredible year in 2021, even with all the challenges. More students in one year, granting Accreditation to more members than in any other one-year period, taught two courses via Zoom to a group of employees in Edmonton, had success with our Chat Rooms and Information sessions, revised three of our Core Subjects, have held two virtual AGM’s, and our membership grew. A fascinating year we had. I sincerely thank our incredible Board of Directors, Committees, the staff at Association Concepts, the sponsors for our Chat Rooms, the presenters, and our members for all their contributions in the past year. It took an amazing team effort to accomplish the goals we did. Now on to 2022 and reaching new goals. Our first chat room of 2022 had 65 attendees. We have eleven more to go this year. Make sure you check the site to see when the next one will be and what subject will be discussed. Thanks to everyone for the support. Please continue to be safe. Jimmy Mellor, FIHM IHM President
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Feature
What the Heck is Coaching, Anyway? How this misunderstood field can help you get unstuck and reach your potential By Dan Trommater
“You are perfect exactly as you are and there’s always room for improvement.”
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hat’s a Zen philosophy that I embody in my coaching practice. At first glance, it’s counterintuitive. If you’re ‘perfect’, then there shouldn’t be room for improvement. But in this context, perfection isn’t about being flawless. Perfection isn’t being the best. It’s accepting yourself (flaws and all) and knowing that you can always get better. Coaching can be a fantastic way to do just that. Coaching is a buzzword lately. Life coaches and executive coaches seem to be everywhere. But what does ‘coaching’ even mean? If you’ve ever wondered what coaching is all about (and if it is a good fit for you), I’m writing this for you. The International Coaching Federation (the world’s leading coach accrediting organization) defines coaching as “partnering with clients in a thought-provoking and creative process that inspires them to maximize their personal and professional potential.” That’s great, but what does it really mean? Let’s start with a high-level answer, then I’ll dig in a little deeper and
IHM News • Winter 2022
explain what it actually looks like in practice. Broadly stated, coaching is for people who want to grow, achieve goals, and reach their potential; and they want a trusted partner to assist them along the way.
Coaching is about looking at the current state of affairs and then working towards a better future. WHAT COACHING IS: Coaching is an equal partnership between a coach and a client – It’s a structured conversational partnership that leads to the client moving from where they are, to where they want to be in any area of their life. Depending upon the client, ‘where they want to be’ can mean different things. I’ve worked with a wide variety of clients with a wide variety of goals ranging from career concerns to relationship struggles to increasing confidence. While it’s an equal partnership, it’s one in which the client leads. It’s up to the client to decide what areas to focus upon, as well as the goals for each
session. That brings us to the next quality of good coaching… Coaching is a confidential and judgement-free process – The coach’s main goal is to create a safe, judgement-free environment in which the client can improve and move toward their goals. The ‘judgement-free’ part is important. A good coach will push their client to new heights, but will never harshly judge any shortcomings. Once that safe environment is created, the coach asks questions designed to help the client get clear on their goals and how they’ll reach them. Coaching is rooted in curiosity – Instead of judgement, a coach’s power comes from curiosity. By turning down the judgement and cranking up the curiosity, we can move past guilt and shame, and start to make forward momentum. By asking powerful questions, the coach helps the client uncover assumptions and find new approaches. Coaching is future-focused. – While it may be interesting to think about why things are the way they are, it’s not always very productive. Coaching is about looking at the current state of affairs and then working towards a better future. It’s like this – would you rather figure out Continued on page 4
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why you’re not good at saving for the future, or would you rather come up with a plan and actually start saving for the future?
on a course of action and goes out into the world to make it happen. At the next session, the coach checks in on the progress made and the process continues.
Once there’s a plan in place, coaches then help clients stay accountable for the things they say they are going to do. When it comes to achieving one’s goals, a little bit of gentle accountability goes a long way.
WHAT COACHING IS NOT: Given the common misconceptions about coaching, it’s important to clarify what coaching is not. When we’re talking about the coaching that you’ll get from an accredited professional coach like me, it is not about getting advice or learning new skills, and it’s certainly not therapy. Coaching is not Advice – Getting advice from someone you trust can occasionally be useful, but coaches trust that you already have everything you need. It’s the coach’s job to help you uncover your own best solutions to the problems you’re facing. Coaching is not Skill Building – A good coach will help you tap into your own strengths to reach your goals, but it’s not the job of the coach to teach you anything. However, during the course of a coaching program, you might decide that learning a skill will help you reach your goals. Coaches can help you identify areas for growth, and then it’s up to you to seek out training from external sources. Coaching is not Therapy – As you work to maximize your potential, you may deal with (and make progress on) some fairly heavy stuff. While coaching can be a great way to overcome psychological blocks and get you moving forward, it’s not a substitute for professional mental health treatment. If you have issues with clinical depression,
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It’s the coach’s job to help you uncover your own best solutions to the problems you are facing. anxiety, and the like, your coach can help you seek out qualified professionals that can help.
OK, BUT WHAT DOES COACHING LOOK LIKE? So, coaching is not advice, training or therapy. Instead, coaching is rooted in curiosity and non-judgement, is an equal partnership, and is designed to move the client forward in their life. But what does it look like? When working with a coach who is accredited with the International Coaching Federation, the coach and client work together to identify areas of growth, set goals, and develop a plan. The coach will ask a lot of questions and give the client space to find their own best answers. There is a lot of back and forth, and gentle probing for deeper understanding and insights. As a coach, it can be described as an organic process that can take a great deal of training and experience to learn and cultivate. By the end of each session, the client decides
As for time commitment, coaching is usually done in 45-60 minute sessions over the phone or via video conference (though some clients meet their coaches in person.) These meetings occur at a pace that’s decided upon depending on the nature of the goals and the life circumstances of the client. They can be weekly, bi-weekly, or on an as-needed basis.
CONVERSATIONAL ALCHEMY So that’s the nuts and bolts of it, but it’s rather difficult to convey the nuances of a coaching session. It’s one of those things that you have to experience to really get it. There’s a strange and powerful conversational alchemy that takes place. I can honestly say that coaching can sometimes feel like real magic. I often marvel at my clients’ ability to uncover their assumptions and discover new ways forward. One of my favourite things to hear a client say is, “gosh, I never thought about it like this,” because when we get a fresh perspective, we’re better equipped to make changes and reach our full potential. And remember, you are perfect just as you are, and there’s always room for improvement. Dan Trommater is a keynote speaker, workshop facilitator, one-on-one coach and professional magician. Check out Dan’s website, blog, and coaching services at dantrommater.com Dan is offering a free coaching session to all IHM Members. You can reach Dan at 647-345-6986 or by sending a message from the contact page on Dan’s website. Be sure to mention you are an IHM Member. u
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UPCOMING 2022 IHM EVENTS February 2022 February 16 12:00 - 1:00 pm - Zoom
HM Chat Room Series Deep Energy Retrofit
March 2022 March 16 12:00 - 1:00 pm - Zoom
IHM Chat Room Series Electrical-Life Safety-Mechanical
April 2022 April 25 - 28 Online & In-person
3-Day Online Course + Exam Human Relations for Property Managers Monday – Wednesday: 9:00 am to 12:00 pm - Zoom Session Monday – Wednesday: 1:00 pm to 4:00 pm - Asynchronous Learning Thursday Exam: 8:30 am to 12:00 pm - In-person
April 27 8:00 am - 11:30 am Niagara Falls, ON
Pre-conference Workshop Afraid of change? Don’t be! - Changes in the Residential Tenancies Act and Landlord Tenant Board
April 27 12:00 noon Tee-off
IHM Golf Tournament - Whirlpool Golf Course
April 28-29 Niagara Falls, ON
IHM 2022 Annual Conference Adapting to Our Changing Environment
April 28
Opening Luncheon & AGM
11:30 am - 1:30 pm
May 2022 May 18 12:00 - 1:00 pm - Zoom
IHM Chat Room Series TBA
June 2022 June 15 12:00 - 1:00 pm - Zoom
IHM Chat Room Series Privacy
July 2022 July 13 12:00 - 1:30 pm - Zoom
IHM Chat Room Series Electric Vehicles Are Here – How Can Property Managers Accommodate
All Chat Room and Webinar recordings are available in the Members’ Only section of the IHM website - ihmcanada.net
Visit our website’s Events Page for information and updates on all IHM Events
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Institute of Housing Management
2022 Conference April 28 - 29, 2022 Doubletree Fallsview, Niagara Falls, ON
PROGRAM AT A GLANCE Thursday, April 28, 2022 7:45 am – 4:00 pm
Registration Open – Foyer
8:00 am – 11:30 am
Pre-conference Workshop – Afraid of change? Don’t be! - Changes in the Residential Tenancies Act and Landlord Tenant Board – Great Room 1
10:00 am – 4:00 pm
Tradeshow – Grand 1
11:30 am – 1:30 pm
Opening Luncheon & AGM – Grand 2 & 3
1:30 pm – 2:45 pm
CONCURRENT EDUCATION TRACKS
2:45 pm – 3:00 pm
Break on Tradeshow Floor
3:00 pm – 4:15 pm
CONCURRENT EDUCATION TRACKS
4:15 pm – 5:30 pm
SESSION 1A Great Room ROUNDTABLES (Every 15 minutes)
SESSION 1B Parlour Room
Ramps, Entrances and Signage – Not Hwy #401 Are Your Buildings AODA Compliant?
SESSION 2A Great Room
SESSION 2B Parlour Room
Technology Advancements in Property Management
Board Governance at Its Best! Strengthening Your Leadership
Reception on Tradeshow Floor
Friday, April 29, 2022 7:45 am – 2:00 pm
Registration – Foyer
7:30 am – 8:15 am
Breakfast at Leisure (use conference voucher)
8:30 am – 9:45 am
CONCURRENT EDUCATION TRACKS
9:50 am – 11:05 am
CONCURRENT EDUCATION TRACKS
SESSION 3A Grand Hall 1
SESSION 3B Great Room
Staying Safe in Your Golden Years
Garbage Elimination
SESSION 4A Grand Hall 1
SESSION 4B Great Room
So Complicated - RGI Simplified?
2030 – Staying Afloat Ending Co-Op Operating Agreements
11:05 am – 11:20 am
Break
11:20 am – 1:00 pm
Lunch Awards/Closing Speaker – "The More Things Change..." – Grand Hall 2/3
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Golf Tournament Wednesday, April 27, 2022 Whirlpool Golf Course Tee time: 12:00 noon Includes: Golf, cart and lunch
Register Today Located in a spectacular natural setting against the backdrop of the Niagara River whirlpool and gorge, this magnificent and challenging championship course was designed by the legendary golf architect Stanley Thompson. Owned and operated by The Niagara Parks Commission since 1951, Whirlpool is considered as one of the Top 100 Courses in Canada.
Opening Luncheon & Annual General Meeting Thursday, April 28, 2022 11:30 am - 1:30 pm Our AGM will be held in conjunction with the 2022 Annual Educational Conference in Niagara Falls, Ontario
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Human Relations for Property Managers 3-Day Online Course • April 25 - April 27, 2022 In-Person Exam • April 28, 2022 IN-PERSON EXAM WILL TAKE PLACE ON APRIL 28, 2022. STUDENTS RECEIVE COMPLIMENTARY REGISTRATION FOR THE 2022 ANNUAL EDUCATION CONFERENCE - APRIL 28-29.
April 25 - April 28, 2022 Monday - Wednesday: 9:00 a.m. to 12:30 p.m. - Zoom Session Monday - Wednesday: 1:00 p.m. to 4:00 p.m. - Asynchronous Learning Student will be required to self-study from 1:00 - 4:00 pm each day and prepare for the following day of Review.
Cost: $750.00 (plus HST)
Thursday: 8:30 a.m. to 11:30 a.m. - In-person Exam
Fees Include: Complimentary registration to the 2022 Conference in Niagara Falls, electronic manual, handouts, and a complimentary 2022 membership.
Doubletree Niagara Falls, 6039 Fallsview Blvd, Niagara Falls, ON L2G 3V6
IHM is pleased to announce that the Human Relations for Property Managers Course (one of the five core courses within the Institute’s Certificate In Property Management program) will be offered in a 3-day online format followed by an in-person exam held at the same venue as IHM 2022 Conference, the DoubleTree Fallsview Resort & Spa by Hilton - Niagara Falls. It’s the perfect combination! The exam will be held from 8:30 am to 11:30 am on Thursday April 28th, and at 11:45 am, the IHM Conference kicks off with the opening lunch followed by educational sessions. After the exam join conference delegates – the perfect time to celebrate, so why not meet the movers and shakers of IHM!
Note: You will be granted access to the online manual upon registration. Students will be required to read and complete certain chapters from the manual prior to the course, so strict adherence to published registration deadlines will be observed.
Students will be notified of their final mark within two weeks of the course.
Nearby Hotel Accommodations:
Hotel accommodations are available at the IHM discounted rate.
Program Outline
Doubletree Niagara Falls 6039 Fallsview Blvd, Niagara Falls, ON L2G 3V6 For reservations call - (905) 358-3817 and request the special convention rate for Institute of Housing Management. Special Rate - Single/Double: $129.00 + HST *Availability subject to change at any time. You can also book your reservation online HERE
Property Managers must develop the analytical and behavioural skills related to supervision of employees. In addition, they much also interact with tenants, owners, sub-contractors and the general public.
Topics Include: Decision making; Leadership; Delegation; Team Building; Motivation; Counselling and Coaching; Evaluation; Discipline; Personnel Procedures; Recruitment; Public Relations; Client/Tenant Services; Owner/Board Liaison; Business Ethics.
REGISTRATION FORM FOR CHEQUE PAYMENT ONLY.
SUBTOTAL
SPACE IS LIMITED - Last Day to Register is Monday, April 18, 2022 No refunds will be provided after Monday, April 18, 2022. Substitutions available at any time.
+ 13% HST
TOTAL
Name Organization: Address: Phone:
City:
Prov:
Postal Code:
Email:
Allergies/Dietary Restrictions: Cheques payable to: Institute of Housing Management, 2800 14th Avenue, Suite 210, Markham, Ontario L3R 0E4 Tel: (416) 493-7382 | Toll Free: (866) 212-4377 | Fax: (416) 491-1670 | email: info@ihmcanada.net
For quick and easy response and to guarantee your place in the conference, registration should be made online using a credit card: https://ihmcanada.net/events/2022/04/25/human-relations-for-property-managers All core courses are also available through distance learning. Visit ihmcanada.net for further details.
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Education
IHM Course Completions in Property Management
Welcome to IHM’s Newest Accredited Members
Building Maintenance for Property Managers
Property & Building Administration
Melissa Carriere
Georgette Brown
Angela Akbari, AIHM
Dongxin Hu
Israr Hussain
Mena Annibale, AIHM
Jennifer Leblanc
Shreya Kirolikar
Tracey Csordas, AIHM
Carmen Ng
Stephanie Matthews
Ryan O'Hearn
Anna Orlov
Lindsay Cummings, AIHM
Donna Ramdeen
Frank Prospero
Marilyn Dos Santos
Carlos Ramirez
Jessica Xue
Andrew Stewart
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Tenancy Law Kyra Eves
Strategic and Financial Planning for Property Managers
Anna Orlov
Clinton Davis
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Penny Lyons
Facebook, LinkedIn
Shivam Pathak
and
Human Relations for
Katherine Phillips
Property Managers
Omid Toofan
Chad Bellaire
Cynthia Balasko Tiffany Bazzaglia
Jessica Xue u u u
Sandra Herrera, AIHM Camelia Suciu, AIHM
Join the Institute of Housing Management on
Visit our website at: ihmcanada.net to gain access
Jeri Bye Ibukun Daramola Ayanna Innis Lyne Labelle Isabelle Peladeau Sheila Ross Teresa Sobolewski Dick Tse Samantha Watson Catherine Wenschlag
Do You Qualify For CMM Accreditation? The Certified Municipal Manager (CMM) Accreditation program recognizes management capabilities of Ontario's local government administrators. IHM members can apply for the Housing Management Specialist designation or the Housing Management Professional designation depending on their progress with the IHM education program and their employment achievements.
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Visit the Ontario Municipal Management Institute website at https://www.ommi.on.ca for more information.
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INSTITUTE OF HOUSING MANAGEMENT
MENTORSHIP & LEADERSHIP PARTICIPATION PROGRAM
Click here for complete information, or contact Beth - 416-493-7382 ext. 1
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Feature
Pests, pests, and more pests … By Shaam Patel, Apollo Pest Management
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rofessional property managers recognize that working with a knowledgeable, experienced, and qualified pest management company is necessary to prevent pests from damaging their property, along with ensuring the residents they serve, can enjoy their homes comfortably. Dealing with pests in an apartment unit is not all that different from preparing a home for treatment. However, managing cockroaches, bed bugs, mice, and other pests in a multi-family dwelling becomes all the more urgent due to a simple fact: Pests can easily spread from one unit to another. When Property Managers build an open and trusting relationship with residents, it will ensure that pest activity is reported at first sight, and a pest management plan can be initiated quickly. In addition to unit activity, residents are advised to report sightings of pest activ-
ity in hallways, garbage chutes, parking garages, or the common areas of the building. It is just as important, that the Pest Control Technician works collaboratively with the Property Manager when scheduling access, and good communication between the Technician and tenant helps determine the best treatment options. The treatment program will vary depending on the type of dwelling, the areas where pest activity has been detected, followed by an in-depth assessment of the severity of the infestation.
THE PLAN The quality of the treatment preparation that a tenant provides as well as the unit sanitation level is directly correlated to the results of a pesticide application. Residents need detailed and easy-to-understand preparation instructions to help guide the process. Residents must
be given vital information regarding the types of chemicals that will be used, the government registration numbers for the pesticides, how long they may be required to leave the unit, and in some cases, there may be instructions needed for post-treatment activities. Residents should be advised that preparing for treatment should start immediately after reporting the activity, as this time can be used to declutter a space, purge unwanted items, deep clean the unit, and remove debris. Planning and preparing well ahead of the treatment has its advantages, as a good plan of action will reduce unnecessary stress or hardship throughout the treatment process. Keeping a unit pest-free is a fairly simple process, once the extermination of pests has been completed. Tenants are encouraged to keep units clean, tidy, and free of clutter, dispose of trash daily, keep the sink clear of any dirty dishes, and be mindful of what is being brought into the unit. It is this type of daily basic cleaning schedule that will help to limit any pest infestations. The experts at Apollo Pest Management take pride in working in tandem with all members of the community in supporting safe and healthy environments. IHM is appreciative of Apollo Pest Management’s support of the monthly chat sessions throughout 2021 and again in 2022. Be sure to consider Apollo Pest Management when in need of pest control services. info@apollopestmanagement.com u
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IF THERE IS A FIRE IN YOUR UNIT: t 5FMM FWFSZPOF JO UIF VOJU UP MFBWF Close all doors behind you. t 1VMM UIF öSF BMBSN PO ZPVS øPPS BOE ZFMM “FIRE” t -FBWF UIF CVJMEJOH VTJOH UIF OFBSFTU TUBJSXBZ t $BMM 9-1-1 XIFO ZPV BSF TBGF t .FFU UIF öSFöHIUFST BOE UFMM UIFN XIFSF UIF öSF JT
FIRE SAFETY BEGINS WITH YOU! Learn what to do if a fire happens in your building! Know the fire safety features in your building and the emergency procedures outlined in the building’s fire safety plan! Know the locations of all available exit stairs from your floor in case the nearest one is blocked by fire or smoke!
TO STAY OR GO? .PTU PG UIF UJNF UIF CFTU UIJOH UP EP JO B öSF JT MFBWF UIF CVJMEJOH BT TPPO BT QPTTJCMF #VU JO TPNF DBTFT ZPV NBZ OPU CF BCMF UP MFBWF BOE ZPV NBZ IBWF UP TUBZ JO ZPVS BQBSUNFOU WHETHER YOU DECIDE TO STAY OR GO, YOU MUST ACT QUICKLY AND PROTECT YOURSELF FROM THE SMOKE. IF YOU DECIDE TO LEAVE THE BUILDING, WHEN YOU HEAR THE FIRE ALARM: t 'FFM UIF EPPS UP ZPVS VOJU CFGPSF PQFOJOH JU *G JU JT IPU VTF BOPUIFS XBZ PVU *G JU JT DPPM MFBWF UIF CVJMEJOH JNNFEJBUFMZ VTJOH UIF DMPTFTU TUBJSXBZ Close all doors behind you. t DO NOT VTF UIF FMFWBUPS t *G ZPV FODPVOUFS TNPLF JO UIF TUBJSXBZ VTF BOPUIFS TUBJSXBZ t *G UIJT JT OPU BO PQUJPO SFUVSO UP ZPVS VOJU PS TFFL TIFMUFS JO BOPUIFS VOJU t *G BO BOOPVODFNFOU JT NBEF UISPVHIPVU UIF CVJMEJOH MJTUFO DBSFGVMMZ BOE GPMMPX UIF EJSFDUJPOT t $BMM 9-1-1 BOE MFU UIFN LOPX XIFSF ZPV BSF IF YOU CAN’T GET OUT OF YOUR UNIT OR YOU DECIDE TO STAY IN YOUR UNIT: t 4UBZ JO ZPVS BQBSUNFOU VOUJM ZPV BSF SFTDVFE PS VOUJM ZPV BSF UPME UP MFBWF This may take a long time. t DO NOT USZ UP MFBWF ZPVS BQBSUNFOU B MPOH UJNF BGUFS UIF BMBSN IBT TPVOEFE 5IF MPOHFS ZPV XBJU UIF NPSF SJTL UIFSF JT UIBU IFBWZ TNPLF XJMM IBWF TQSFBE JOUP TUBJSXBZT BOE DPSSJEPST :PVS DIBODFT PG TVSWJWBM BSF MFTT t ,FFQ TNPLF GSPN FOUFSJOH ZPVS BQBSUNFOU 6TF EVDU UBQF UP TFBM DSBDLT BSPVOE UIF EPPS BOE QMBDF XFU UPXFMT BU UIF CPUUPN 4FBM WFOUT PS BJS EVDUT UIF TBNF XBZ IF SMOKE ENTERS YOUR APARTMENT: t $BMM 9-1-1 BOE UFMM UIFN XIFSF ZPV BSF BOE UIFO NPWF UP UIF CBMDPOZ Close the doors behind you. t *G ZPV EPO U IBWF B CBMDPOZ HP UP UIF NPTU TNPLF GSFF SPPN DMPTF UIF EPPS BOE TFBM JU XJUI UBQF BOE UPXFMT *G OFDFTTBSZ PQFO UIF XJOEPX GPS GSFTI BJS 4IPX FNFSHFODZ QFSTPOOFM XIFSF ZPV BSF CZ IBOHJOH B TIFFU GSPN UIF XJOEPX PS CBMDPOZ t ,FFQ MPX UP UIF øPPS XIFSF UIF BJS JT DMFBOFS t -JTUFO GPS JOTUSVDUJPOT GSPN BVUIPSJUJFT
FOR MORE INFORMATION CONTACT YOUR LOCAL FIRE DEPARTMENT OR VISIT ONTARIO.CA/FIREMARSHAL Office of the Fire Marshal and Emergency Management ontario.ca/firemarshal
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Feature
Property Management in The Pandemic By Carola Mittag
T
here is no argument that COVID has changed everything. From its first appearance and unknown effects two years ago, which caused enormous fear and stress, to the present where so much more is known and understood, property management has and will continue to evolve in an ever-changing environment.
Innovation is Imperative Innovation is a systematic way to look at situations, solve problems and address opportunities. Facility managers historically have lagged in creativity and innovation. The pandemic crisis has spurred people to change and accomplish things previously unimagined. That includes where and how facility management, including administrative, custodial and contractor services is carried out.
Administrative Management This aspect of property management has had perhaps the easiest task in adapting to the working environment under pandemic conditions. Administrative staff from HR, legal, commercial and financial management may be able to work remotely by leveraging technology; thereby, reducing the risk of getting and spreading the constantly evolving variants of COVID. The nightmare indisputably falls on the shoulders of facility operations managers who must oversee the physical el-
IHM News • Winter 2022
The nightmare indisputably falls on the shoulders of facility operations managers who must oversee the physical element of facility management. ement of facility management, e.g. cleaning of premises, implementing signage, ensuring security, snow removal, bringing in outside services and contractors (installers, plumbers, electricians, HVAC etc.) and general maintenance. Their responsibilities include planning, directing, controlling and evaluating the who, how, when and where work is to be carried out in a way that will not expose residents, care providers and themselves to contracting COVID.
The innovation challenge for maintenance managers has been and continues to be monumental. With all the added requirements such as PPE, physical distancing, worker testing for the presence of virus etc., it must be remembered that all the requirements under the Occupational Health and Safety Act must continue to be upheld by all workplace parties, employers, supervisors and workers. Continued on page 12
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Under clause 25(2)(h) of the OHSA, the employer is required to take every precaution reasonable in the circumstances for the protection of a worker. Keep in mind that an owner may also be an employer under the Act.
Resident Management While this may not be feasible for a significant percentage of housing residents, setting up a communication portal or app can assist and improve communication with residents regarding changes to their housing conditions as public health measures change. The portal can be a one-stop solution for residents to know the latest events in their community. Having an app for residents makes it easy for them to reach out anytime, anywhere. It is a way for property managers to keep the doors of communication open by sending a monthly snapshot of activities to residents. New technology will challenge property managers, especially because it involves a major shift from previously accepted practices. The changing environment will challenge everyone to adapt, innovate and transform what was into what can be in this new era. Questions regarding additional and new health and safety compliance requirements under pandemic conditions, including required pandemic-specific policies can be directed to the experts at Mentor Safety Consultants for a no-cost discovery call. Carola Mittag is the former owner of Workplace Safety Group and currently advisor to Mentor Safety. MSCI offers professional safety consulting services and Chief Prevention Officer (CPO) – approved certifications for joint health and safety committees (in-class and virtual) and Working at Heights, as well as customized training programs. MSCI has developed auditing tools to ensure that facilities and property managers meet all legislative health and safety compliance requirements.
CALLING ALL PROPERTY MANAGERS… We know that a Property Manager’s job can be both challenging and interesting. How often have you come to work with your day all planned in your head only to have something unexpected come along? We are looking for some stories to share with your colleagues in the Property Management field. If you have an interesting story that you would be willing to author, please contact the Newsletter Committee at info@ihmcanada.net
Email Carola at wpsgceo@gmail.com u
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IHM Corporate Members Welcome to Apollo Pest Management, our 2022 Event Sponsor and new Corporate member and thank you to all IHM Corporate Members.
Provincial Process Servers
IHM News • Winter 2022
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HERE’S HOW YOU CAN HELP! n
Participate on the various committees
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Help with the Annual Educational Conference
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Submit relevant articles for the IHM quarterly newsletter
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Consider becoming a proctor for exams (FIHM/AIHM Members only)
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Mentor a Candidate member (FIHM/AIHM Members only)
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Become an Instructor (FIHM/AIHM Members only)
Contact the IHM office for more information on how you can help. Email: info@ihmcanada.net
2021-2022 IHM Board of Directors EXECUTIVE
DIRECTORS
President Jimmy Mellor, FIHM Director of Operations, Precision Property Management 22 Goodmark Place, Suite 22, Toronto, ON M9W 6R2 Tel: 416-887-9253 | Fax: 416-675-0170 Email: jimmym@ppmgmt.ca
Education Committee Member Ed Cipriani, AIHM ecpm@skylinc.net
Vice President Marketing/Membership Committee Kevin McCann, FIHM Email: kevinmccann98@hotmail.com Secretary-Treasurer Conference Committee Chair Lynn Alexander, AIHM Region of Durham Housing Services P.O.Box 623, Whitby, ON L1N 6A3 Tel: 905-666-6222 | Fax: 905-666-6225 Email: Lynn.alexander@durham.ca
IHM OFFICE: Carolyne Vigon, Operations Manager Beth McKenzie, Program Manager 2800 14th Avenue, Suite 210, Markham, Ontario L3R 0E4 Tel: (416) 493-7382 / 1-866-212-4377 Fax: (416) 491-1670 Email: info@ihmcanada.net
IHM News • Winter 2022
Marketing/Membership Committee Member Stacy Ellis, AIHM Property Manager, Housing Operations Community and Health Services, Housing Services The Regional Municipality of York 145 Essex Avenue, Richmond Hill, ON L4C 0W8 Tel: 905-898-1007 ext. 72717 Email: stacy.ellis@york.ca New Opportunities Chair Phil Eram, B.Sc., FIHM Precision Property Management Inc. 22 Goodmark Place, Suite 22, Toronto, ON M9W 6R2 Tel: 416-675-2223 Fax: 416-675-0170 Email: pgsd@cogeco.ca Education Committee Chair, Communications Committee Member Conference Committee Member Deborah Filice, BA, RSSW, FIHM, CIHCM, CMMIII DAF Property Management Services Inc. Tel: 289-244-8269 Email: dfilice@dafpmservices.com
www.ihmcanada.net Communications Committee Chair, Francesca Filice, B.A., AIHM Property Manager Victoria Park Community Homes Tel: 289-244-8059 Email: ffilice@vpch.com
Marketing/Membership Committee Chair Marissa Zuliani, AIHM Property Management Solutions Inc. 3542 Walker Road Windsor, ON N8W 3S4 Tel: 226-961-3323 Email: info@propertymanagementsolutions.ca
CANDIDATE MEMBERS Communications Committee Member Lana Litke, AIHM Tel: 905-746-3514 Email: LanaMLitke@gmail.com Education Committee Member Tracey Csordas, AIHM Email: traceycsordas@yahoo.com
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