Developers must commit to truly understanding user needs
A ‘use error’ is any
situation where the
outcome is different from the intention. Wherever we can,
Shutterstock/Prostock-studio
we’re looking to
remove potential use errors
Experience beyond safety
The impact of good usability
the fitness sector is really important. Good
process, this creates what we call ‘use errors’. A
usability design eliminates risk. However,
use error is any situation where the outcome is
safety is only one half of usability. The other
different from the intention. Wherever we can,
half is not so much about meeting regulatory
we’re looking to remove potential use errors.
Anticipating the safety needs of a product in
requirements, but building in pleasing user
When usability is applied poorly during the design
Let’s say you went to reduce the intensity of
interactions from the very beginning and
something, but ended up turning it off completely,
making the product more satisfying to use.
which wasted time and interrupted your activity.
We know that in today’s world of tweets, comments, online reviews and forums, positive word-of-mouth within the community is essential
Or you complete a workout only to realise your HR monitor wasn’t connected properly. In other cases it could simply be a matter
if a product is to have long-lasting success
of comfort or just not understanding how to
in the market. There are many factors that
use a product. These can create a different
contribute to a successful fit-tech product, but
outcome from what was intended by the user
a commitment to enhancing user experience
and result in frustration and annoyance. In
and truly understanding user needs at their
other circumstances, as mentioned, some
very core is a foundational part of that.
use errors could result in serious harm.
fittechglobal.com 2 2021
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