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Community Benefits Report FISCAL YEAR 2019


Dear Neighbors, At Bayhealth, we want to help the members of our community live their healthiest lives. We accomplish this by providing our community the tools and support needed to make meaningful changes. I am pleased to announce that Bayhealth provided more than $150 million in community benefits in our 2019 Fiscal Year. Our most recent Community Health Needs Assessment found that people in our community need support with weight loss and weight management, they need access to mental health resources, they have a high risk for being diagnosed with certain types of cancer, and they need access to medical providers. For individuals needing support with weight loss, Bayhealth offers clinical dietitians, surgical weight loss seminars, and free events that promote healthy weight. One example is the American Heart Association’s Southern Delaware Heart Walks. Each year, hundreds of Bayhealth employees join together to raise money for this worthy cause. Read more on page 9. The Bayhealth Wellness Centers offer local high students access to a team of professionals who can help students manage anxiety, depression, and other mental health concerns. Recognizing the prevalence of suicide among young adults, counselors and students at the Bayhealth Wellness Centers are still hard at work on their Anchor Project. Read more on page 11. Another initiative we’re passionate about is identifying our community’s health concerns before they become more serious. This is especially important when diagnosing cancer in its earliest stages. That’s why we offer preventive care programs that are free to the community, such as skin cancer screenings, prostate cancer screenings, mammograms, and clinical breast exams. We also raise funds through our annual Go Pink! campaign. Learn more about the annual event on page 8. Across the country, access to physicians is an issue. At Bayhealth, we are always recruiting new physicians and other medical providers to join our talented team. Additionally, we are in the process of launching residency teaching programs for doctors who have recently graduated from medical school — called Graduate Medical Education (GME). These exciting new residency programs will assist in bringing more doctors to the area. Learn more on page 4. At Bayhealth, we are always looking for new ways to reach our community members. We have many dedicated team members who give their time to help others through activities such as holding community groups, hosting education events, serving on the boards of local nonprofits, and much more. We are proud of the support we can provide our community inside our hospitals and beyond. I am pleased to share our Community Benefits Report for Fiscal Year 2019 with you. I encourage you to visit Bayhealth.org/Classes-and-Events to take advantage of the free seminars, programs, classes, and events that are available. Sincerely,

Terry M. Murphy, FACHE Bayhealth President and CEO


COMMUNITY BENEFITS Financial Assistance (charity care at cost)

$15,752,634

Government-Sponsored Healthcare

$77, 713, 011

Bad Debt (at cost)

$12, 987,462

Total $106,453,107

COMMUNITY SERVICES ●

Community Health Improvement Services

$3,106,186

Health Professionals Education

$4,235,675

Subsidized Health Services

Research

$1,762,594

Financial and In-Kind Contributions

$1,471,060

Community-Building Activities

$4,021,231

Community Benefit Operations

$56,711

$29,015,628

Total Grand Total (Benefits and Services)

$43,669,085 $150,122,192

BAYHEALTH, INC. BOARD OF DIRECTORS William J. Strickland, Chair President, L & W Insurance

Robert C. MacLeish, Sr. President, Lighthouse Construction, Inc.

Sharad C. Patel, MD, Vice Chair Physician, Dover Family Physicians, PA

Kathleen S. Matt, PhD Dean, College of Health Sciences at University of Delaware

Jeffrey A. Young, Esq., Vice Chair Partner, Young and McNelis

Gregory V. Moore Principal, Becker Morgan Group

Rebecca B. Kidner, Esq., Secretary Owner, Rebecca Batson Kidner, PA

Terry M. Murphy, FACHE President and CEO, Bayhealth

Gertrude Findley-Christian, MD Physician, Nephrology Associates, PA

Charles C. Rodriguez Owner, R & R Commercial Realty, Inc.

Connie T. Fisher Civic Leader

Michel R. Samaha, MD Physician, Milford Pulmonary & Sleep Consultants

Scott A. Hammer, MD Physician, Southern Delaware Medical Group

June S. Turansky, EdD Retired College Administrator

Craig D. Hochstein, MD Physician, Bayhealth Emergency Physicians

Ramesh K. Vemulapalli, MD Physician, First State Infectious Diseases, LLC

Randy J. Holland, Esq. Of Counsel, Wilson Sonsini Goodrich & Rosati

William F. Winters Partner, Mitten & Winters, LLP, CPAs

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Bayhealth residency programs are coming July 2021 Bayhealth is pleased to announce that it has begun the process to launch residency teaching programs for doctors who have recently graduated from medical school — called Graduate Medical Education (GME). The announcement is an exciting one for the community and health system, as this residency training program will assist in bringing more doctors to the area, enhance the culture of learning at Bayhealth, and foster improvements to patient care and the patient experience. “Residency programs create the opportunity to provide more physicians to serve the community. Once the physicians have completed their residencies, there is a higher chance they will stay in the community where they trained, resulting in greater physician retention,” said Bayhealth President and CEO Terry M. Murphy, FACHE. “Developing the next generation of physicians to serve our communities is a priority for Bayhealth.”

Bayhealth Surgeon and GME Chair Assar Rather, MD, FACS, FASCRS; Senior Vice President, Chief Medical Officer and GME Designated Institutional Official Gary Siegelman, MD; administrative leaders; and a group of more than 20 physicians have worked for the past year to establish the GME program. A draft assessment and full implementation plan was developed and outlines a proposed start date of July 2021 for family medicine and internal medicine programs, with general surgery and emergency medicine to follow in subsequent years. “Residency programs are a great way to recruit new physicians to the area and support growth within a hospital system,” said Dr. Rather. “I’m excited to assist Bayhealth in recruiting new physicians to care for the present and many future generations of central and southern Delaware to come.” In an effort to broaden medical education offerings, Bayhealth is also partnering with area medical schools to host medical students for a portion of their Undergraduate Medical Education (UME) clinical rotations. Upon graduating medical school, these students may later apply for one of Bayhealth’s residency programs. “This is truly an exciting time for Bayhealth as we look toward our future,” said Dr. Siegelman. “These medical education programs are an investment not only in Bayhealth’s future, but in southern Delaware’s communities as well.” “This will be a great opportunity, and it will allow us to educate the physicians of the future to meet the needs of our community. I am excited to be a part of developing this program,” said Primary Care Physician, UME Committee Chair and GME Committee Member Joseph F. Rubacky, III, DO, FAAFP. Visit BayhealthGME.org for more information on the UME and GME programs.

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STEPS program becomes PACE Bayhealth launched its STEPS to Healthy Aging Program (STEPS) over 20 years ago. “At first, it was mostly a walking program, where people met at the Blue Hen Mall,” explained Bayhealth Clinical Educator Terry Towne, MSN, RN-BC, NE-BC. Over the years, blood pressure monitoring clinics and lectures covering a variety of health topics were added. Last fall, Bayhealth’s Education department decided to revamp and rename STEPS to better reflect what the program is about. The new PACE Program — PACE stands for Promoting Active Community Engagement — began in January 2019. It includes monthly clinics with individualized counseling from a registered nurse based on each participant’s health problems, medications and blood pressure, as well as quarterly lectures. Unlike STEPS, which required participants to register and was for those age 50 and older, PACE is available to anyone interested in living a healthier life. However,

as Towne explained, a top goal is to involve more of the underserved and homeless populations, as well as those with limited or no healthcare options. That’s why monthly clinics at Dover Interfaith were added. “PACE targets people with chronic conditions such as diabetes, obesity, COPD, and depression, those at risk for heart attack and stroke, and those dealing with tobacco, alcohol and drug abuse,” said Towne. “The program is designed to better educate and engage them in their health to promote more self-care, which will ultimately help lower readmission rates.” PACE is free, registration is not required, and participants may invite others to join them. Clinics are held monthly from 9 to 11 a.m. on designated dates in Dover, Lincoln and Milford. First-timers receive a full health assessment that covers lifestyle habits, as well as weight, blood pressure and pulse rate/oximetry. Lectures are held quarterly. For specific dates and locations, visit Bayhealth.org/Classes or call 302-744-7135.

COMMUNITY SUPPORT INITIATIVES Bayhealth offer a variety of classes, support groups and events to community members throughout Delaware. Some of the offerings in Fiscal Year 2019 included: • Bariatric Support Group • Bayhealth Explorers • Better Breathers Club • Heartsaver CPR/First Aid • Breastfeeding 101 • Breastfeeding Support Group • Labor and Childbirth Series • Hello Baby! • Go Pink! • Mammograms • Clinical Breast Exams • Prostate Screenings Visit Bayhealth.org/Classes to learn more about all of our classes and events.

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Reaching the community through the airwaves One of the new ways Bayhealth is engaging with community members is through a partnership with WGMD radio, 92.7 FM. Each month, Bayhealth team members join the program during an “on-the-road” show in Milford. “Healthcare is always such an interesting topic for the community,” said Director of Education Angel Dewey, MSN, RN, APRN, ACNS-BC, CCRN, CNRN. “This is a great way for us to reach a large segment of our population to get out important information that they should know.” To date, topics discussed on the show have included flu vaccinations, the new PACE Program, medication safety, and classes offered by Bayhealth including the very popular A Matter of Balance series. Show host Jake Smith says the segments are enormously popular with listeners, who often call him asking for more health information to be included. The monthly segments will continue through 2020 with topics such as diabetes management, surgical weight loss, and youth concussions on the docket.

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“The community is hungry to hear from medical professionals about current topics. We get the chance to break down that information into meaningful, understandable tidbits so the community can improve their health,” said Dewey. “There’s so much we can do to educate the community, and this is such a great start.” Tune in to 92.7 FM on the second Wednesday of each month at 10 a.m. to hear from Bayhealth experts!

❝THIS IS A GREAT WAY FOR US TO REACH A LARGE SEGMENT OF OUR POPULATION TO GET OUT IMPORTANT INFORMATION THAT THEY SHOULD KNOW.❞ ANGEL DEWEY, MSN, RN, APRN, ACNS-BC, CCRN, CNRN


A banner year for Project SEARCH Project SEARCH at Bayhealth has seen many successes so far in the six years the program has been operational. The high school transition program began in 1996 at Cincinnati Children’s Hospital. An emergency room nurse saw the need for educational training programs aimed at helping young people with disabilities find gainful employment. Participation in Project SEARCH provides students with the opportunity to gain transferable, marketable skills with the goal of securing competitive employment within the community. Project SEARCH at Bayhealth began in 2014. The program is a collaborative effort among many organizations including Bayhealth, Capital School District, Kent County Community School, Delaware Department of Education and Department of Labor, and Division of Vocational Rehabilitation.

“I’m extremely proud of this group, they simply blew me away,” said Project SEARCH Instructor Lisa Enright. “This group’s accomplishments were so incredible; they were nationally recognized by the Project SEARCH headquarters for their work.” Through Project SEARCH at Bayhealth, interns have the opportunity to work in 31 different departments. To date, 45 interns have completed the program. There are 12 interns in the current cohort. “This class shows the community the value of this program,” said Enright. “They had the drive and determination to do their best and be successful. We are so proud.” Visit capital.k12.de.us to learn more about Project SEARCH at Bayhealth.

While all of the graduating classes have been a success, the class of 2018 was particularly impressive. The class of 2018 boasts the highest employment rate for the program at Bayhealth, with 89 percent of interns currently employed. Of the nine interns who graduated, eight secured competitive employment within three months of graduation. Four of the interns now work at community organizations while four other interns secured employed at Bayhealth. Additionally, the class of 2018 has the highest hourly starting rate at $12.42 per hour for a minimum of 30 hours per week.

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Out and about in our community GO PINK! Since 2006, Bayhealth has been raising money and awareness for breast cancer through its annual Go Pink! campaign. Held each October, the majority of the funds raised come from the sale of Go Pink! T-shirts. Proceeds are split between Bayhealth and its community partner the Delaware Breast Cancer Coalition (DBCC) and are used to provide breast screenings and education programs to the community. In Fiscal Year 2019, approximately 4,800 shirts were sold and over $30,000 was raised.

JUNIOR BOARD DONATION The Junior Board of Bayhealth Hospital, Kent Campus recently made several donations to Bayhealth Hospital, Kent Campus. They include desks for the Centralized Telemetry Unit, KinderVans for the Child Care Center, car seats for Emergency and Trauma Services (ED) and Women’s and Children’s Services (WCS) patients, and teddy bears for those who experience perinatal or infant loss.

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NEW NURSE NAVIGATOR The Bayhealth Cancer Institute announced the addition of a nurse navigator specific to lung and colorectal cancers. This new position was created in partnership with the state of Delaware and in response to evidence showing these two patient populations would benefit from a dedicated resource. Bayhealth Lung and Colorectal Nurse Navigator Trina Turner, MSN, RNBC, LNC, (pictured right center) is focused on improving screening rates and educating our local communities.

FOUNDATION EVENTS The Bayhealth Foundation hosts events throughout the community to engage members about many of Bayhealth’s offerings. Recent topics have included Bayhealth’s cardiovascular surgery program, neurosurgery offerings with Medical Director of Neurosurgery Dawn Tartaglione, DO, FACOS (pictured left), and Bayhealth’s Cancer Center.

HEART WALK Each year, Bayhealth works to support the American Heart Association’s Southern Delaware Heart Walks through a corporate sponsorship and employee fundraising. As part of our mission, Bayhealth is committed to fighting cardiovascular disease in our local communities. Driven to make an impact, Bayhealth employees raised more than $35,000 for the American Heart Assoication in 2019. 9


Supporting the community The increase in homelessness in the region creates a ripple effect on places like Bayhealth, because homeless individuals will use the Emergency Department as temporary housing. The Dover Library and other establishments open to the public also face this issue. To benefit the community, funds were donated to the Dover Interfaith Mission to focus on the addiction and mental health component of homelessness.

Senior Administrative Director of Operations John Desiderio is pictured here with Dover Interfaith Mission Chair Jeanine Kleimo. Thanks to donated funds, a mental health professional now works with men at the shelter.

Bayhealth’s mission is to strengthen the health of the community, one life at a time. One way Bayhealth is fulfilling this mission is by supporting local organizations that focus on community issues. The Dover Interfaith Mission is a nonprofit organization concerned with the needs of homeless men in the Greater Dover area.

“We always want to make sure the funds we donate focus on ways to help our community as a whole,” said Senior Administrative Director of Operations John Desiderio, who is part of a group at Bayhealth focused on community benefits to address the needs of this area. “Addressing mental health is critical. In donating these funds, we are helping address this issue, while also helping the Dover Interfaith Mission stay open for those who desperately need these services.” For those interested in donating their time to the Dover Interfaith Mission, please contact Chair Jeanine Kleimo at 302-736-3600.

Connecting with local farmworkers For the past four years, Family Medicine Physician Cindy Siu, MD, of Bayhealth Primary Care, Airport Road has worked with Westside Family Healthcare’s Mobile Health Unit. This Federally Qualified Health Center aims to provide equal access to quality healthcare in Delaware, regardless of ability to pay. During the growing season, the large RV brings medical services to agricultural workers and their families by traveling to farm labor camps and areas in Kent and Sussex counties where they reside. Dr. Siu is the physician in the Unit one evening per week, providing preventive medicine and treatments. “Early on in my medical training I did a lot with global health, but I’ve also realized the needs that exist locally,” she said. “I’m passionate about the work we’re doing to give access to important medical services to people that would not otherwise be able to get it, and strengthening the overall health of our community.” Visit Bayhealth.org/Find-A-Doctor to learn about our physicians at Bayhealth.

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An anchor of hope for suicide prevention Suicide is the second-leading cause of death for young people between the ages of 10 and 24 years old. More than four million children aged 3 to 17 years old have been diagnosed with anxiety, with another nearly two million suffering from depression. This is why programs such as the Bayhealth Wellness Center Anchor Project at Caesar Rodney High School are so important for mental health. The Anchor Project was created in 2017 by counselors at the Wellness Center with a goal of preventing suicides and connecting students with resources when they feel alone. Mental Health Counselor Christina Eilers, LCSW, said the program encourages students to pay it forward by showing others they’re an anchor in times of need. Through the project, the Wellness Center has anchors attached to “beAnchored” cards. Students can wear an anchor in support of the cause or pass it on to someone who needs hope. The grant-funded program was successful in its first two school years, but eventually ran out of funding. This is where Works of Heart came in. Works of Heart is a student choreography showcase held once a year to benefit a good cause. Dover High School Junior Renée Friend started the benefit four years ago for a class project and hosts a showcase once a year benefiting a cause; suicide prevention and the Anchor Project was the 2019 recipient. Friend’s father, Larry, is the assistant principal at CR High School.

“I wear my anchor with my badge so students know I’m an anchor for them,” he said. “The best part about this benefit is knowing the money we raised will go back to help kids in the community. If this can help save one student’s life, it’s worth it.” Through the benefit, Works of Heart was able to donate $2,000 to the Bayhealth Wellness Center at CR High School to not only benefit the Anchor Project there, but to help kick-start the program at the Wellness Centers at Woodbridge, Smyrna and Milford High Schools. It’ll also help continue the program at the Wellness Center at Dover High School; Counselor Christina Lanouette, LCSW, started the program after Eilers made a presentation during Suicide Prevention Month. “I felt it was a good way to get information to students and it might reach someone that would not reach out on their own,” she said. Bayhealth’s Wellness Centers provide Delaware’s teenagers with health services in cooperation with each teen’s family physician. Located in area schools, the centers work to meet the needs of today’s youth. This includes their health education and nutritional, mental and emotional needs. Visit Bayhealth.org/High-School-Wellness-Centers to learn more the services provided by Bayhealth’s Wellness Centers.

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Helping patients with smoking cessation Driven 2 B Tobacco Free, a partnership between Bayhealth Respiratory staff and Bayhealth volunteers, refers patients identified as smokers to Delaware Quitline to encourage smoking cessation. Bayhealth was already a leader in Delaware Quitline referrals, but it’s important to reach as many patients as possible and encourage them to quit smoking if they’re ready. Here’s how it works: A volunteer visits patients who have identified themselves as smokers to encourage them to sign up for Delaware Quitline. Patients learn more about their options and receive assistance in enrolling in the program. The state program offers smokers counseling and free nicotine-replacement products. For those who sign up, Bayhealth provides five days of nicotine patches to patients at discharge, providing them with an opportunity to connect to a counselor within 30 days. Elizabeth Hurley, RRT, AE-C, says Quitline offers options of five phone counseling or three face-to-face

sessions, in addition to the nicotinereplacement products, over the course of the program. In addition, Hurley notes that volunteers have also enrolled family members who are in the room when the program is presented. People who vape or who use smokeless tobacco products are also eligible. “We have impacted a lot of people. The patients are appreciative,” Hurley said. To reach the Delaware Quitline, call 1-866-409-1858.

A passion for prevention Urologist Michael Zaragoza, MD, and his father, retired Urologist Rafael Zaragoza, MD, were involved in the founding of the Delaware Prostate Cancer Coalition (DPCC) back in 2011. Formerly known as ProCAP, the DPCC is a statewide non-profit organization that promotes awareness and early detection of the most common form of cancer among males. Prior to and since the DPCC’s inception, Dr. Zaragoza has been a tireless advocate for this cause in the community. He takes part in

a number of events each year that raise funds for prostate cancer research and provide early screenings in the local area. Each year, Dr. Zaragoza organizes the Pedal Away Prostate Cancer event at Eden Hill Medical Center in Dover. In conjunction with the race, a Community Health Fair is also held. The fair features healthcare representatives and local vendors offering information. Attendees also have an opportunity to sign up for a free prostate screening and PSA vouchers. These events are jointly sponsored by the Delaware Prostate Cancer Coalition (DPCC) and Bayhealth, and monies raised help support free prostate screenings in the community. Go to DeProstateCancerCoalition.org/Events for more information on the DPCC and its activities.


Giving back to Bayhealth Volunteers are vital team members at Bayhealth. Volunteers fulfill over 100 different job assignments in at least 75 different departments throughout the organization. Volunteers work at both hospitals as well as outpatient locations throughout the state. “Volunteers are integral to so many different departments throughout the organization,” said Volunteer Manager Carrie Hart. “From frontline greeting to billing support, volunteers are driven to provide the best support they can to visitors, patients, and staff members.”

OUR VOLUNTEERS BY THE NUMBERS (FISCAL YEAR 2019)

109,905 53

Hours logged

Full-time employee (FTE) equivalency

285 52 91 16 38 31,889 8 1,967 $2,794,884 Active adult volunteers

Active student volunteers

Oldest volunteer

MENDED HEARTS Volunteer Services recently celebrated the 25th anniversary of the Mended Hearts program at Bayhealth. For the past 25 years, the Mended Hearts volunteers have been visiting patients, and their families, who are experiencing a cardiac issue. Mended Hearts Chapter 255 started with 50 volunteers, all whom experienced a cardiac event themselves. In all, more than 200 volunteers have donated their time to the program over the past quarter century.

Youngest volunteer

Pet therapy teams

Pet therapy visits

Compassionate touch volunteers

Compassionate touch visits

Overall value

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Bayhealth Sussex Campus is now open Following years of planning, building and preparation, the Bayhealth Hospital, Sussex Campus opened to patients on Feb. 5, 2019. The Bayhealth Outpatient Center, Sussex Campus quickly followed on Feb. 6, 2019. In addition to opening the new campus, leaders at Bayhealth also had to plan for the patient move from Bayhealth Milford Memorial to the new location. These plans were carefully coordinated by hundreds of employees who all took part in the planning and implementation. Bayhealth first announced plans to build the new health campus in late 2014. At the announcement, Bayhealth’s President and CEO Terry M. Murphy, FACHE, explained that “healthcare is changing, and at the same time so are the needs of our community. After evaluating the direction of healthcare and conducting detailed research, we realized the community needs more than a hospital.” The new location was selected because of its visibility, access to Route 1 and space to grow. “From the beginning, we shared our vision that the parcel of land that was purchased would eventually turn into a thriving healthcare campus,” said Vice President of Operations/Administrator, Bayhealth Sussex Campus Michael Ashton, FACHE.

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“We challenged the architects and construction partners to show us what this would look like built out to ensure this would be a successful project.” The project involved careful coordination on many levels that involved staff and provider input throughout the process. The community was also consulted. More than 300 community members took part in the “cardboard city” tours. These tours allowed community members to walk through cardboard mock-ups of key areas that would be built in the hospital. There were also town halls in various communities and a furniture demonstration. The community continued to support Bayhealth during the open house events once the hospital was built. More than 8,000 people toured the new facility. “Our guiding principles drove the project,” said Ashton. “Everything we did was viewed through the lens of the patient experience. Second to that, we focused on the provider and staff experience. The team did a phenomenal job and took careful consideration at each stage of the process.” Want to take a virtual tour of the new Bayhealth Sussex Campus? Visit BayhealthSussex.org to take the tour and learn more.


Nemours building near completion on Sussex Campus Several years ago, Nemours and Bayhealth embarked on an exciting partnership to bring specialty care closer to home for families in Kent and Sussex counties. As Nemours researched the need to expand its pediatric and SeniorCare offerings in southern Delaware, Bayhealth simultaneously sought to expand services offered on its new Sussex Campus. The leaders from these organizations connected about their individual visions to bring comprehensive healthcare to this growing population. During these discussions, the leadership teams realized the unique opportunity to partner on the expansion of the 169-acre Bayhealth Sussex Campus. Nemours duPont Pediatrics and Nemours SeniorCare will open offices in a new state-of-the-art facility on the Bayhealth Sussex Campus in 2020. Their services will include: primary pediatric care; specialty care: allergy, audiology, behavioral health, cardiology, endocrinology, gastroenterology, general surgery, neurology, orthopedics, otolaryngology (ENT), pulmonology, urology and weight management; therapy services: physical, occupational and speech therapy; diagnostic services: EKG, ECHO, EEG, spirometry, X-ray, and ultrasound; SeniorCare: dental and vision services and hearing screening for eligible residents. On the second and third floors of the same building, Bayhealth will house a variety of physician offices. Services offered in the building will include: maternal-fetal medicine, urology, women’s care, otolaryngology (ENT), endocrinology, bariatrics, primary care, wound care, and dermatology. The two health systems worked together on the design of the facility to ensure that it will be a highly functional place to receive care.

DID YOU KNOW? In June 2019, Bayhealth announced the sale of the former Milford Memorial Hospital property, located at 21 W. Clarke Ave., Milford, Delaware, to Nationwide Healthcare Services. A skilled nursing facility will occupy space on the first and second floors of the former Bayhealth Milford Memorial Hospital. A federally qualified health center will move into the former cancer center. A childcare center will move into one of the campus buildings, and the former hospital fitness center will be expanded into an outpatient rehab gym with more partnerships expected to be announced. Visit MilfordWellnessVillage.com to learn more about the project. 15


Awards and accreditations The Joint Commission accredits Bayhealth Hospital, Kent Campus and Bayhealth Milford Memorial Hospital (now Bayhealth Hospital, Sussex Campus). Our healthcare system is committed to providing advanced medical technology, progressive treatment options, state-of-the-art equipment, and extensive consumer health education programs. The following Bayhealth departments have earned additional certifications and accreditations: • The Joint Commission Accreditation Gold Seal of Approval • The Joint Commission Advanced Certification (Primary Stroke Center, Bayhealth Hospital, Kent Campus and Bayhealth Milford Memorial) • Bayhealth Hospital, Kent Campus and Bayhealth Milford Memorial were awarded Silver Certification for Excellence in Person-Centered Care by Planetree International. Bayhealth is one of only seven healthcare organizations internationally with the Silver-level certification since Planetree first introduced the recognition level in 2012. Bayhealth is one of only three healthcare organizations in the U.S. designated with Silver Certification. • American College of Surgeons, Commission on Cancer Accreditation(Bayhealth Cancer Center, Kent Campus and Bayhealth Cancer Center, Sussex Campus) • American College of Radiology: Mammography, Ultrasound, and Vascular accreditation (Imaging: Kent, Milford, Middletown, Outpatient, and Medical Office Building) • Commission on Accreditation of Rehabilitation Facilities (Inpatient Rehabilitation) • American Association of Blood Banks (Laboratory Services) • College of American Pathologists (CAP) full accreditation for laboratory and pathology services (Bayhealth Hospital, Kent Campus; Bayhealth Milford Memorial; and Bayhealth Emergency Center, Smyrna) • The Joint Commission (Pathology and Clinical Laboratory Services)

• Magnet® recognition by the American Nurses Credentialing Center’s (ANCC’s) Magnet Recognition Program® • Mission: Lifeline® STEMI Receiving Center Gold Quality Achievement Award from the American Heart Association • CardiacSite Certification for Interventional Cardiology Services from HealthHelp

• BlueDistinction® Center designation for Bariatric Surgery from Highmark Blue Cross Blue Shield Delaware (Bayhealth Hospital, Kent Campus)

• BlueDistinction® Center + designation for • Baby-Friendly status from Baby-Friendly Bariatric Surgery from Highmark Blue USA, Inc. (Bayhealth Hospital, Kent Campus Cross Blue Shield Delaware (Bayhealth and Bayhealth Hospital, Sussex Campus) Milford Memorial) • Gold Safe Sleep Champion designation • BlueDistinction® Center+ designation for by Cribs for Kids® National Safe Sleep Maternity Care from Highmark Blue Cross Hospital Certification Program (Bayhealth Blue Shield Delaware (Bayhealth Hospital, Hospital, Kent Campus and Bayhealth Kent Campus) Milford Memorial) • “Comprehensive” accreditation under the Metabolic and Bariatric Surgery Accreditation and Quality Improvement Program (MBSAQIP®), a joint program of the American College of Surgeons (ACS) and the American Society for Metabolic and Bariatric Surgery (ASMBS) (Surgical Weight Loss Program)

• BlueDistinction® Center designation for Maternity Care from Highmark Blue Cross Blue Shield Delaware (Bayhealth Milford Memorial)

• Top Performer on Key Quality Measures® Recognition from The Joint Commission (Bayhealth Hospital, Kent Campus)

• The Human Rights Campaign Foundation’s Healthcare Equality Index recognition as a Top Performer in LGBTQ Healthcare Equality

• American Heart Association Get With The Guidelines®: Resuscitation Gold Plus Quality Achievement Award (Bayhealth Hospital, Kent Campus) • American Heart Association Get With The Guidelines®: Resuscitation Silver Quality Achievement Award (Bayhealth Milford Memorial)

• American Academy of Sleep Medicine (Bayhealth Sleep Centers)

• American Heart Association Get With The Guidelines®- Stroke Gold Plus Quality Achievement Award (Bayhealth Hospital, Kent Campus and Bayhealth Milford Memorial)

• Intersocietal Accreditation Commission: Nuclear,Vascular and Echocardiography (Cardiac Diagnostic Center)

• American Heart Association Target: Stroke Honor Roll Elite Plus (Bayhealth Milford Memorial)

• Intersocietal Accreditation Commission: Echocardiography (Bayhealth Hospital, Kent Campus and Bayhealth Hospital, Sussex Campus)

• American Heart Association Target: Stroke Honor Roll (Bayhealth Hospital, Kent Campus)

• American College of Surgeons (Trauma)

• BlueDistinction® Center designation for Cardiac Care from Highmark Blue Cross Blue Shield Delaware (Bayhealth Hospital, Kent Campus )

• HealthCare Chaplaincy Network’s “Excellence in Spiritual Care” Award (Bayhealth Hospital, Kent Campus and Bayhealth Milford Memorial Hospital)

• Accreditation Commission for Health Care in Specialty Pharmacy and Durable Medical Equipment (Bayhealth Ambulatory Pharmacy at Bayhealth Hospital, Kent Campus) • Healthcare Information Management Systems Society (HIMSS) Analytics Stage 7 on the Electronic Medical Record Adoption Model and Outpatient Electronic Medical Record Adoption Model • CHIME HealthCare’s Most Wired organizations of 2019 for using information technology to improve patient care • Robert A.Warriner III, MD, Center of Excellence Award from Healogics, Inc. (Wound Care Center at Bayhealth Hospital, Kent Campus)

• Academy of Medical-Surgical Nurses (AMSN) PRISM Award™ for Exemplary Practice (Medical-Surgical Unit 1A) N#3767 11/2019

Profile for Bayhealth

Community Benefits Report  

Community Benefits Report