Welcome
1. Welcome 2. Senior Management Team / Who Monitors Us? 3. Our Services / Your Service 4. Logins and Passwords 5. Our Structure 6. CARES Values 7. Your Benefits Summary 8. Help and Support 9. Policies and Procedures 10. Other Staff Teams Page 3 4 5 6 7 8 9 10 11 12 Contents 2
Table of Content
We are pleased you have joined us and hope you enjoy working with us! We also hope you take advantage of the many opportunities for learning and development which will come along!
I am Paul, Executive Director of KSC. I am responsible for the overall performance and development of the organisation.
I am supported in my role by Heather & Shona, Support & Care Managers. Leading teams across Fife and Forth Valley, Heather and Shona are also our Registered Managers with the Care Inspectorate.
Kingdom Support & Care is governed by its own Board of Directors
More Info on Board of Directors
WelcometoKingdomSupportandCareCIC
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Senior Management Team
Kingdom Support & Care is very much a part of the Kingdom Group. For more information on the Kingdom Group Click Here
Click Here
Who Monitors Us?
KSC is registered with the Care Inspectorate Scotland to provide Housing Support, Care at Home and Care at Home Services for Children (Regulation of Care (Scotland) Act 2001). All our services are inspected on the Health and Social Care Standards.
Click Here
If you would like to read our latest inspection reports Click Here, type in Kingdom in the service function and all our current reports will be available.
Scottish Social Services Council (SSSC)
The SSSC has been creating professional registers for all staff working with children and vulnerable groups for a number of years.
The SSSC Register was set up under the Regulation of Care (Scotland) Act 2001 to regulate social service workers and to promote their education and training. Click Here for more information on SSSC.
Click Here
As a provider of care at home and housing support, all staff working for KSC will be required to register and maintain their registration.
It is the responsibility of each staff member to apply for registration. KSC cannot do this for you but will support you in your application and further information will be provided to you in due course by your line manager.
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Tom Barclay
CEO of Kingdom
Group & Director of the Board of KSC
Paul White Executive Director
Kristina Ansell Business Support Manager
Heather Simpson Support & Care Manager
Shona Laird Support & Care Manager
We currently have 13 individual services across Fife and Forth Valley, providing a varied range of services to support individuals in their own or shared homes and for our homelessness services in temporary accommodation. Click on the names below for more information on individual services.
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Services
Our
Your Service Welcome to the Dunfermline Service Your Coordinator is: Karen Patrick - 07557 034229 Your Senior Support Workers are: Deborah Boyle - 07825 975989, Ray Todd - 07887 452516 and Craig Bailey - 07778 460993 Dunipace Falkirk Slamannan Cupar Balfarg JamesBank Kennoway HunterHouse Rosyth Collydean Dunfermline Locheil MapdataGoogle©2022 Saunders Court & Kirkcaldy Outreach
Logins and Passwords
Your phone will be sent from the Digital Team and your Coordinator or Senior will go through the set up with you. You will need a GOOGLE password and PIN. Your Password and PIN will be sent with your phone. Click Here for phone instructions. Your phone will be set up with the Apps shown below.
Click Here
Carista is what we use to view the rotas and access your shifts.
Login - email address - karenbell@ksc.scot
Password - kingdom123 (please change your password)
Click Here
Click Here
iTrent - to book annual leave, access pay slips etc. You will receive a login from HR. Click Here to view video on how to submit expenses. Click Here for Payroll cut off dates.
Storiicare - to view care information about your service users. You will receive your login from your Coordinator / Senior Support Worker.
Login Username: karenbell.51684
Password - Password1
CLC E-Learning Portal - to view and complete mandatory and optional courses for your development. Click Here for link to site. Click Here for CLC Guide.
CLC Guide
Login - email karenbell@ksc.scot
Click Here
Password - changeme (please change your password)
KSC Staff Intranet - to view staff bulletins, guidance, service information, policies and procedures etc. Click on the Crown on your phone. Click Here for the Intranet Guide.
Click Here
If you are logging in from a chromebook or home pc. Log into your Google account - Login - email address - karenbell@ksc.scot and Password - Google Password (for your phone) will be given from your Coordinator or Senior Support Worker
KSC Website - to view information held on the company and our different services - Click Here
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Our Structure
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Kennoway William Cummings Coordinator Kristina Ansell Business Support Team Manager Heather Simpson Support & Care Manager Business Support Team Cupar / Balfarg Kirsty Ferns Coodinator Norah Smith Executive Director Recruitment Team Collydean / Lochiel Jessie Stewart Coordinator Learning and PBS Team Gillian Bruce Coordinator Hunter House / Saunders Court & Kirkcaldy Outreach Karen Gregory Coordinator James Bank Carol Hutchison Coordinator Dunfermline Karen Patrick Coordinator Dunipace Emma Matthews Coordinator Falkirk Karen Woods Coordinator Rosyth Mark Craigie Coordinator Slamannan Lisa Beveridge Coordinator Paul White Executive Director Heather Simpson Support & Care Manager Shona Laird Support & Care Manager
Our Cares Values
CUSTOMER
Customer focused, being person centred and outcomes focused in our approach to support.
ACCOUNTABLE
Accountable to our customers for delivering great support and we promote people's individual right and responsibilities. We involve them in ensuring our services meet quality standards.
RESPECT
We respect the uniqueness and worth of the people we support, recognising their views, wishes and participation are key to planning and delivering great support. We promote equality and respect diversity.
EFFICIENT
We are flexible and creative in designing supports and are solutions focused to ensure we are as cient and effective as possible.
SUPPORTIVE
We work towards enabling people to live meaningful fulfilling and independent lives within their community, where they can feel supported, safe and able to achieve their desired potential, free from exploitation or over protection.
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Click Here to view KSC Mission, Values and Aims Click Here
Your Benefits Summary
Work patterns designed to enhance your work / life balance
Supportive policies including enhanced entitlements
Access to financial advice, sleep therapy, smoking cessation
Professional development courses funded
24/7 access to advice lines for work and personal issues
Enhanced entitlements to a sell back or borrow scheme
Play your part in shaping the future of KSC. Give and receive recognition through the Wall of Fame Awards
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Assist Career Progression Discount Family Friendly Flexible Working
and Payroll deductions
Discounts online, in-store
Fife Leisure or via Gymflex Lifestyle Savings Employee Forum Holiday Entitlement Lifestyle Support
For
Help and Support
Lee Herd
Lee Herd is KSC’s Recruitment and Staff Development Coordinator, and a member of our Business Support Team. You will meet with Lee as part of our New Start Journey Pathway during and beyond your probation period.
Part of Lee’s role is to make sure the steps are all in place for the delivery of your induction, training, professional development and future career progression.
Contact Details
Email : leeherd@ksc.scot
Tel: 07770 029997
Marion and Jill are KSC's dedicated HR Officers, they both partner with Paul and the management team to provide strategic HR support that will help drive KSC organisational objectives.
Marion aligns with Heather Simpson and Kristina Ansell and Jill aligns with Shona Laird to provide HR advice and guidance to their respective areas of responsibility / Services
Contact Details
Email: marionritchie@kha.scot
Tel: 01592 632575 / Mob: 07876 651501
Working Days:Tuesday to Friday
Positive Behaviour Support Team (PBS)
Contact Details
Email: jillianshepherd@kha.scot
Tel: 01592 632532 / Mob: 07826 917358
Working Days: Monday toThursday
The PBS team consists of Gillian Bruce - PBS Coordinator, Jackie Mooney - Learning and PBS Adviser and Claire Reilly - Learning and PBS Development Worker. The PBS team works with people to understand how they wish to live their lives and their desired outcomes. They also work with individuals and staff teams to give support and guidance, build confidence and address challenges. Click Here for more information on PBS.
Contact Details
Information Library
Click Here
Email: gillianbruce@ksc.scot Tel: 01383 741227
Our Information Library will give a direct link to all our Information Documents you may like to read during your probation period.
The Voice - Our employee forum where staff can give their views on issues KSC are facing or have their say in future direction of the business. To view Voice Bulletins Click Here
Executive Director’s Briefings - Tom our CEO sends out a bulletin sharing information about the Kingdom Group. To view bulletins Click Here
Wellbeing Group - Made up of employee reps, we provide monthly mailings to offer help and support on Financial, Emotional and Physical Wellbeing. To view our Wellness Wednesday Bulletins - Click Here
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Marion Ritchie and Jill Shepherd
Policies and Procedures
Our On-Call
Supporting our staff is very important to us. We operate a 24 hour management On-Call service provided by KSC Coordinators. The aim of the service is to provide staff with an emergency contact when our offices are closed between 5.00pm and 9.00am and at weekends.
During 9.00am and 5.00pm you should make direct contact with your Coordinator. Only in the event of an emergency should you contact On-Call between the hours of 11.00pm and 6.00am. Our On-Call service and how and when to use it will be fully covered with you as part of your service induction.
GDPR
Within KSC it is essential that all staff are aware of and follow Kingdom Group policies and procedures in respect of data protection and confidentiality as detailed in our Privacy Policy. You will receive in depth training on this topic during your induction period.
Attendance Management
We have policies and procedures in place which underpin the importance of attendance at work. Our Attendance Management Policies and procedures will be fully covered with you as part of your formal and service inductions.
Social Media
KSC uses a range of social media platforms to share our stories, career opportunities and generally what everyone is up to across our range of services, you can follow us on Facebook, Twitter, Instagram and LinkedIn and see what we are up to.
We have social media guidance in place to keep supported individuals and staff safe when joining social networking sites and requesting and accepting friends requests. These are covered in our Employee Conduct Policies and will be fully covered with you as part of your service induction.
Policy & Procedure Library
Our Policy and Procedure Library will give a direct link to all our key policies and procedures you will be invited to read during your probation period. Click Here to view our policy library.
Attendance Management & Sickness Absence Briefing
Privacy Policy
Whistleblowing
Family Friendly Policies
Learning & Development
Working Time Directive
Our On Call - Guideline
Code of Conduct, covering Social Media
Gifts and Hospitality
Smoking Policy
Compliments, Complaints and Concerns
Anti Fraud & Bribery
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Click Here
For general payroll and pension enquiries
Email: payroll@kha.scot
Tel: 01592 632593
Other Teams
BUSINESS SUPPORT
For general help and advice. To reset Carista or help with CLC passwords
Email: enquiries@ksc.scot
Tel: 01383 741220
DIGITAL
For help with resetting google passwords or problems with you phone
https://kingdomgroup.zohodesk. eu/portal/en/signin
Email: digital@kha.scot
Tel: 01592 632633
HEALTH & SAFETY
For advice on any health and safety issues
Email: daveroy@kha.scot
Tel: Dave - 01592 632579
General recruitment, contracts of employment and help and advice
Email: recruitment@ksc.scot Tel: 01383 741220
For advice on policies and benefits
Email: hrteam@kha.scot
Tel: 01592 632659
To reset your iTrent password please email: iTrenthelp@kha.scot
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PAYROLL RECRUITMENT
If you need this publication in larger print, audio form, Braille, or in another language, please contact our office and we will try to help you.
