Induction Booklet - Theresa Mcadie, Falkirk Service

Welcome

Table of Content Contents

Page

1. Welcome 2. Senior Management Team / Who Monitors Us? 3. Our Services / Your Service 4. Logins and Passwords 5. Our Structure 6. CARES Values 7. Your Benefits Summary 8. Help and Support 9. Policies and Procedures 10. Other Staff Teams

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Welcome to Kingdom Support and Care CIC We are pleased you have joined us and hope you enjoy working with us! We also hope you take advantage of the many opportunities for learning and development which will come along!

I am Paul, Executive Director of KSC. I am responsible for the overall performance and development of the organisation.

I am supported in my role by Heather & Shona, Support & Care Managers. Leading teams across Fife and Forth Valley, Heather and Shona are also our Registered Managers with the Care Inspectorate.

Kingdom Support & Care is governed by its own Board of Directors

More Info on Board of Directors

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Senior Management Team

Tom Barclay CEO of Kingdom Group & Director of the Board of KSC

Paul White Executive Director

Shona Laird Support & Care Manager

Heather Simpson Support & Care Manager

Kristina Ansell Business Support Manager

The Kingdom Group is made up of three entities Kingdom Housing, Kingdom Initiatives and Kingdom Support and Care, as a group we are striving to be One Kingdom. For more information on One Kingdom Click Here For more information on the Kingdom Group Click Here

Who Monitors Us? KSC is registered with the Care Inspectorate Scotland to provide Housing Support, Care at Home and Care at Home Services for Children (Regulation of Care (Scotland) Act 2001). All our services are inspected on the Health and Social Care Standards.

If you would like to read our latest inspection reports Click Here, Here type in Kingdom in the service function and all our current reports will be available.

Scottish Social Services Council (SSSC) The SSSC has been creating professional registers for all staff working with children and vulnerable groups for a number of years.

The SSSC Register was set up under the Regulation of Care (Scotland) Act 2001 to regulate social service workers and to promote their education and training. Click Click Here Here for more information on SSSC. As a provider of care at home and housing support, all staff working for KSC will be required to register and maintain their registration.

It is the responsibility of each staff member to apply for registration. KSC cannot do this for you but will support you in your application and further information will be provided to you in due course by your line manager.

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Our Services We currently have 13 individual services across Fife and Forth Valley, providing a varied range of services to support individuals in their own or shared homes and for our homelessness services in temporary accommodation.

Click on the names below for more information on individual services.

Cupar

Balfarg Locheil Collydean

Dunfermline Dunipace

Kennoway

Hunter House Saunders Court & Kirkcaldy Outreach

James Bank Rosyth Falkirk

Slamannan

Map data Google ©2022

Your Service Welcome to the Falkirk Service Your Coordinator is: Karen Woods Your Senior Support Workers are: Kevin O'Neill - 07826 533026 and Jessica McPherson - 07826 917395 5

Logins and Passwords Your phone will be sent from the Digital Team and your Coordinator or Senior will go through the set up with you. You will need a GOOGLE password and PIN. Your Password and PIN will be sent with your phone. Click Here Here for phone instructions.

Your phone will be set up with the Apps shown below.

Carista is what we use to view the rotas and access your shifts.

Login - email address - theresamcadie@ksc.scot Password - kingdom123 (please change your password)

iTrent - to book annual leave, access pay slips etc.

You will receive a login from HR. Click Here to view video on how to submit expenses.

Click Here for Payroll cut off dates.

Storiicare - to view care information about your service users. You will receive your login from your Coordinator / Senior Support Worker.

Login Username: theresamcadie.97256 Password - Password1

CLC E-Learning Portal - to view and complete mandatory and optional courses for your development. Click Click Here Here for link to site. Click Here for CLC Guide.

Guide Login - email theresamcadie@ksc.scot Password - changeme (please change your password)

KSC Happeo - This is our staff intranet where you can view pages and channels to find information on company news, guidance and policies and procedures. Click on the Happeo App on your phone or Click Here to take you to the Happeo Home Page to view pages and channels.

KSC Website - to view information held on the company and our different services - Click Here

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Our Structure Paul NorahWhite Smith Executive Director Executive Director

Shona Laird Support & Care Manager

Kennoway William Cummings Coordinator

Cupar / Balfarg Kirsty Ferns Coodinator

Kristina Ansell Business Support Team Manager

HeatherSimpson Simpson Heather Support & Care Support & Care Manager Manager

Business Support Team

Learning and PBS Team Gillian Bruce Coordinator

Recruitment Team

Dunfermline Karen Patrick Coordinator

Dunipace Emma Matthews Coordinator

Collydean / Lochiel Jessie Stewart Coordinator

Falkirk Karen Woods Coordinator

Hunter House / Saunders Court & Kirkcaldy Outreach Karen Gregory Coordinator

Rosyth Mark Craigie Coordinator

James Bank Carol Hutchison Coordinator

Slamannan Lisa Beveridge Coordinator

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Our Cares Values CUSTOMER

ACCOUNTABLE

RESPECT

Customer focused, being person centred and outcomes focused in our approach to support.

Accountable to our customers for delivering great support and we promote people's individual right and responsibilities. We involve them in ensuring our services meet quality standards.

We respect the uniqueness and worth of the people we support, recognising their views, wishes and participation are key to planning and delivering great support.

We promote equality and respect diversity.

EFFICIENT We are flexible and creative in designing supports and are solutions focused to ensure we are as efficient and effective as possible.

SUPPORTIVE We work towards enabling people to live meaningful fulfilling and independent lives within their community, where they can feel supported, safe and able to achieve their desired potential, free from exploitation or over protection.

Click Click Here Here to view KSC Mission, Values and Aims 8

Your Benefits Summary

Lifestyle Savings

Flexible Working

Family Friendly

Discounts online, in-store and Payroll deductions

Work patterns designed to enhance your work / life balance

Supportive policies including enhanced entitlements

Gym Discount

Career Progression

PAM Assist

For Fife Leisure or via Gymflex

Professional development courses funded

24/7 access to advice lines for work and personal issues

Lifestyle Support

Holiday Entitlement

Employee Forum

Access to financial advice, sleep therapy, smoking cessation

Enhanced entitlements to a sell back or borrow scheme

Play your part in shaping the future of KSC. Give and receive recognition through the Wall of Fame Awards

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Help and Support Lee Herd Lee Herd is KSC’s Recruitment and Staff Development Coordinator, and a member of our Business Support Team. You will meet with Lee as part of our New Start Journey Pathway during and beyond your probation period.

Part of Lee’s role is to make sure the steps are all in place for the delivery of your induction, training, professional development and future career progression.

Contact Details Email : leeherd@ksc.scot

Tel: 07770 029997

Marion Ritchie and Jill Shepherd Marion and Jill are KSC's dedicated HR Officers, they both partner with Paul and the management team to provide strategic HR support that will help drive KSC organisational objectives.

Marion aligns with Heather Simpson and Kristina Ansell and Jill aligns with Shona Laird to provide HR advice and guidance to their respective areas of responsibility / Services Contact Details Email: marionritchie@kha.scot Tel: 01592 632575 / Mob: 07876 651501 Working Days: Tuesday to Friday

Contact Details Email: jillianshepherd@kha.scot Tel: 01592 632532 / Mob: 07826 917358 Working Days: Monday to Thursday

Positive Behaviour Support Team (PBS) The PBS team consists of Gillian Bruce - PBS Coordinator, Jackie Mooney - Learning and PBS Adviser and Claire Reilly - Learning and PBS Development Worker. The PBS team works with people to understand how they wish to live their lives and their desired outcomes. They also work with individuals and staff teams to give support and guidance, build confidence and address challenges. C Contact Details Email: gillianbruce@ksc.scot

Tel: 01383 741227

Information Library Our Information Library will give a direct link to all our Information Documents you may like to read during your probation period.

The Voice - our employee forum where staff can give their views on issues KSC are facing or have their say in the future direction of the business. To view our Voice Channel - Click Here Executive Director’s Briefings - Tom our CEO sends out a bulletin sharing information about the Kingdom Group. To view CEO posts - Click Here Wellbeing Group - Made up of employee reps, we provide information, help and support on Financial , Emotional and Physical Wellbeing . To view our Wellbeing posts - Click Here

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Policies and Procedures Our On-Call Supporting our staff is very important to us. We operate a 24 hour management On-Call service provided by KSC Coordinators. The aim of the service is to provide staff with an emergency contact when our offices are closed between 5.00pm and 9.00am and at weekends.

During 9.00am and 5.00pm you should make direct contact with your Coordinator. Only in the event of an emergency should you contact On-Call between the hours of 11.00pm and 6.00am. Our On-Call service and how and when to use it will be fully covered with you as part of your service induction.

GDPR Within KSC it is essential that all staff are aware of and follow Kingdom Group policies and procedures in respect of data protection and confidentiality as detailed in our Privacy Policy. You will receive in depth training on this topic during your induction period.

Attendance Management We have policies and procedures in place which underpin the importance of attendance at work. Our Attendance Management Policies and procedures will be fully covered with you as part of your formal and service inductions.

Social Media KSC uses a range of social media platforms to share our stories, career opportunities and generally what everyone is up to across our range of services, you can follow us on Facebook, Twitter, Instagram and LinkedIn and see what we are up to.

We have social media guidance in place to keep supported individuals and staff safe when joining social networking sites and requesting and accepting friends requests. These are covered in our Employee Conduct Policies and will be fully covered with you as part of your service induction.

Policy & Procedure Library Our Policy and Procedure Library will give a direct link to all our key policies and procedures you will be invited to read during your probation period. Click Here to view our policy library.

Attendance Management & Sickness Absence Briefing Privacy Policy Whistleblowing Family Friendly Policies Learning & Development Working Time Directive Our On Call - Guideline 11

Code of Conduct, covering Social Media Gifts and Hospitality Smoking Policy Compliments, Complaints and Concerns Anti Fraud & Bribery

Other Teams

HEALTH & SAFETY

PAYROLL

DIGITAL

For general payroll and pension enquiries

For help with resetting google passwords or problems with you phone

For advice on any health and safety issues

Email: payroll@kha.scot Tel: 01592 632593

https://kingdomgroup.zohodesk. eu/portal/en/signin

Email: daveroy@kha.scot Tel: Dave - 01592 632579

Email: digital@kha.scot Tel: 01592 632633

BUSINESS SUPPORT

RECRUITMENT

HR

For general help and advice.

To reset Carista or help with CLC passwords

General recruitment, contracts of employment and help and advice

For advice on policies and benefits

Email: enquiries@ksc.scot Tel: 01383 741220

Email: recruitment@ksc.scot Tel: 01383 741220

Email: hrteam@kha.scot Tel: 01592 632659

To reset your iTrent password please email: iTrenthelp@kha.scot 12

If you need this publication in larger print, audio form, Braille, or in another language, please contact our office and we will try to help you.