1 minute read
Process for Customer Service Survey Expectations
Who is responsible: Sales Advisor
What is the Goal: To be able to communicate our Survey process to every homebuyer in advance of their closing on a Rockhaven home.
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How will we achieve this: Sales Advisor to follow the script outlined below for each scenario with a buyer that is under contract.
Why is this important: To set proper expectations for what the buyer will be receiving post close, and why it is important for them to know what this survey is. Ultimately, we want each buyer to be able to have a Superior Homebuying Experience at Rockhaven Homes.
