Process for KMT Smart Home Technology Integration

On-site sales advisor for Rockhaven Homes is responsible for setting up a smart home technology meeting between our customers and KMT Rep. You must send notification to KMT for every purchaser using their form so they can schedule an appointment

1. Sales Advisor to complete the KMT Customer Appointment Request Form (on RockNet under KMT folder) , then send to the email rockhaven@kmtsecurity.com.

2. After KMT representative completes the customer appointment in the Rockhaven model home, the representative is to give the customer signed order form to the sales advisor. The sales advisor is to complete a change order and collect any upfront funds necessary. The customer can choose to pay cash for these items or have them included in the sales price.

Example of Addendum Language when paying for as a cash item with no credit at closing: “Seller agrees to install the Door Lock System upgrade from KMT at $325. Customer is paying cash for this item so there will be no credit at closing.”

Example of Addendum Language when raising the sales price for item and customer is paying upfront funds for this item: “Seller agrees to install the Door Lock System from KMT at $325. Sales price to be raised from $250,000 to $250,325. Purchaser to pay upfront non-refundable construction deposit of $162.50 in the event sales does not close. Upon closing, these funds to be credited to purchaser towards their down payment.”

3. Once the change order is fully executed, Rockhaven Homes will then install these additions through their vendor, KMT.

Process for Pre-Con, Pre-Drywall, Orientation and Final Signoff

Who is responsible: Sales Advisor

What is the Goal: To ensure proper communication and expectations for these meetings while home is under construction.

How will we achieve this: Adhering to the outline attached below for each potential meeting with a buyer/broker.

Why is this important: To keep communication between buyers and Rockhaven clear and organized during the construction of home.

Process for Pre-Con, Pre-Drywall, Orientation and Final Signoff

Meeting (All of these meetings outlined in this document are to be between the Seller builder representatives and the buyers listed on the contract, plus their broker representation, if any, and only these participants— any proxy for a buyer would have to be approved in advance of these meetings).

Pre-Construction Meeting:

Attended by: Customer, Sales Advisor and Project Manager. This meeting is led by Project Manager.

• Timing – Within 21 calendar days of binding agreement date in contract/purchase agreement. All structural options as well as Design center selections must be complete and final. Sales Advisor to set meeting upon purchaser completing the design center selections.

• Place and Process – Customer should meet at the model home/sales center where all introductions can be made. All parties go to the lot/home site where the HLP is reviewed. If clearing has begun and home is already staked, explain the position of the home, the front, side, and rear setbacks, along with any easements.

In the event clearing has not started, use the HLP to place the home on the lot/home site. You will need to use the wheel tape and orange cones to measure out and display the four (4) corners of the home. Next, discuss the setbacks and any applicable easements.

Explain the likely grading and the included landscape plan.

Upon completion at the lot/home site, all parties return to model home/sales center.

Next step: Review the floor plan set to everything that is within the contract/purchase agreement. This process begins with the front elevation and continues by floor and by room. Be sure to review and discuss all structural and electrical options and locations. Review and label flooring material by room. Any items needed to be marked up on the plan set MUST be done in RED ink.

Upon completion of review, the customer is to initial and date each and every page.

Final Step: Review all Design center selections and have customer initial and date each page.

Inform customer and set expectations as to the next official meeting being the pre-drywall meeting.

Process for Pre-Con, Pre-Drywall, Orientation and Final Signoff

Pre-Drywall Meeting

Attended by: Customer, Sales Advisor and Project Manager. This meeting is led by Project Manager.

• Timing – Upon completion of framing, the community team (Project Manager and Sales Advisor) will discuss how long until mechanicals will be installed and complete. Once this date is established, sales agent will coordinate the meeting with all parties (via outlook) calendar invite.

• Place and Process – Customer should meet at the home. Community team is responsible for bringing the marked up plan set from the pre-construction meeting to the pre-drywall meeting. Review all structural and electrical options which are a part of the contract/purchase agreement. Again, this process starts from the outside in. Review floor by floor, room by room.

In the event something has been missed, said item/items need to be noted and an email sent to all parties who were in attendance by the Sales Advisor.

First Walk and Final Walk Orientation Meetings

Attended by: Customer and Project Manager. This meeting is led by Project Manager.

First Walk

• Timing – Between five(5) – Ten(10) days before the scheduled closing we will conduct a 1st walk meeting. The community Project Manager and Sales Advisor will discuss the exact day and time during the weekly sales and construction meeting and Sales Advisor to coordinate via Outlook or Google calendar invite.

• Process – At this walk the Customer is to walk with Project Manager, the Customer will now have the opportunity to identify items which are not to their satisfaction, and generate a list of items to be addressed prior to closing. If said items meet normal industry standards as set forth by the greater Atlanta Home Builders Association, the Project Manager must acknowledge this to the purchaser at this time/meeting.

All items identified by the purchaser and itemized on a punch list must be completed prior to closing.