Process For Acceptable Methods to Collect Earnest Money

• Option 1 – Earnnest App o The Earnnest App should be the first choice for collecting Earnnest Money. o You should be able to see the option for your neighborhood in the App, PRIOR to your neighborhood opening for sales. If you cannot see this option- please contact Kristen/Megan/Julie and let us know.

• Option 2 – Wire o If the Earnnest App is not available, wiring of the funds would be the next option. o All communities should have a “Wire Instruction” form in your Teams folder under your community’s name, in the folder named “Wiring Instructions”. o The wire instructions come from Megan and should be requested before the Community Opening meeting occurs.

• Option 3 – Certified Check o If the Earnnest App and the Wire Instructions aren’t available or there are technical issues. Please ask for a Certified Check.

If you have exhausted all of these options- please contact VP Sales.

Process for Sales and Construction Closing Schedule

Who is responsible: Sales Advisor

What is the Goal: To ensure we are communicating proper finish and closing dates to our buyers and their realtors.

How will we achieve this: By following the process outlined below for each buyer in each Rockhaven community.

Why is this important: To keep Rockhaven communicating thoroughly and consistently in each community to insure that each homebuyer has the highest potential for a Superior Homebuying Experience regardless of where they choose to live within our Rockhaven communities.

Process for Sales and Construction Closing Schedule

Sales Advisors will not schedule closings directly with the Closing Attorney-Trade Partner (McMichael and Gray). The following core process will ensue:

Closing Dates Established

• Contract & Closing Coordinator and VP of Sales will discuss date for closing with VP of Construction during the Pipeline Meeting for the sole purpose of establishing a closing calendar for under contract homes that are at “post counter-top installation” stage of construction for the upcoming month. This is to ensure consistent closings throughout the calendar month.

• No contract changes that will change the contract price within the 30 days prior to closing. By not accepting any changes during this 30 period, we can be more certain that nothing will be missed or installed incorrectly, and have the best opportunity of receiving a full price appraisal for the property.

• VP of Construction will determine a hard completion date along with closing dates for each community with closing backlog within the above parameters as well as any foreseen delays and convey this to the VP of Sales during the Pipeline meeting. Presale closings that require an “Estimated Close” date for the contract will still be done by reviewing the Closing Slot Schedule prior to writing the contract until further notice. (No closings will be scheduled on the last two closable days of the month).

• Construction VP will provide closing dates during the Pipeline Meeting. Any updates that require a quick change will be relayed to the closing attorney by the Rockhaven Homes Closing Coordinator. Sales Advisor will get closing dates by email of the pipeline report for their community no later than Wednesday each week.

• The following process will ensue: o Sales Advisor will notify the Buyer and Co-Op Agent (where applicable) immediately of the closing date, time and available dates and times for 1st Walk Through via the attached outlined email template. The goal is for Sales Advisors to have this completed with response from buyer before the following Monday. o During the Weekly Level 10 Community Team Meeting, the Sales Advisor and Project Manager will establish that dates and times for the 1st walk throughs are agreed to by all (Project Manager, Sales Advisor and Buyer/Co-op Agent).