Process for Uploading Addenda to IHMS

1. Sales Advisors will send the documents through DocuSign for signatures.

2. Once the Buyers and Agent have reviewed and signed the documents, the Sales Advisor will send the signed documents through the Contract Offers email address.

3. The documents will be executed and sent back to the Sales Advisor to be sent to the Signed Contracts email address and to the Lender.

4. The Sales Advisor will upload the binding documents into IHMS.

5. Daily, Addenda will be submitted for approval to VP Sales. As they are accepted by CEO and returned to Sales Advisor by Contracts Coordinator Sales Advisor will upload into IHMS, after sending to Signed Contracts email.

6. Failure to follow this procedure and upload the documents to IHMS will result in temporarily being removed from the Sales Floor to receive additional IHMS and Contract Processing training until further notice.

Process for Sales Advisor to Use with Outside Lender

Who is responsible: The Sales Advisor

What is the Goal: To ensure the buyer understands the impact of using and outside lender in lieu of a preferred lender for financing a Rockhaven Home.

How will we achieve this: Have buyer sign the attached document when using an Outside Lender and agreeing to the terms.

Why is this important: To keep communication high between Outside Lender and Rockhaven Homes during the building process.