GET STARTED
GET STARTED WITH YOUR NEW SERVICES WITH YOUR NEW SERVICES
LEARN. EXPLORE. DO MORE. LEARN. EXPLORE. DO MORE.
ROGERSDISCOVER.COM ROGERSDISCOVER.COM
TO HELP YOU LEARN MORE ABOUT DIGITAL TV WE’VE CREATED A NEW SERIES OF HOW-TO VIDEOS. These helpful tutorials have useful tips and information on how to do things like: • Program your Rogers remote • Set up Parental Controls • Optimize your TV settings • Set up your new HD digital box
Visit Channel 99, Channel 100 On Demand or rogersdiscover.com/howto
Inside: • How to use your digital box • How to program your Rogers remote • Access Primetime TV and thousands of movies with On Demand • What you get with High Definition • Troubleshooting & FAQs • And more
10% Cert no. XXX-XXX-XXXX
3222-PTV-BRO-EN-04/10
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YOUR DIGITAL TV USER GUIDE 3/19/10 1:11:57 PM
YOUR PERSONAL LIBRARY OF MOVIES AND SHOWS. Rogers On Demand Channel 100 Catch up on free primetime shows or choose from hundreds of Hollywood hit movies, from the comfort of your couch. It’s included with your service, and easy to use. 1. Go to Channel 100. When you’re y prompted, press to t go to the Main Menu. M 2. Use the arrow buttons on your Rogers remote to scroll through the e categories and presss . 3. Scroll through ough g the titles, and presss to t sele select a title, then n press pre pr esss again a to confirm yourr choice. cho ch hoi 4. If the episode or movie you’ve chosen is paid content, you’ll be asked to enter your PIN (default is 0000). You will not be charged until you have entered your correct PIN. 5. Use the playback buttons on your remote to play, pause, rewind and fast-forward your selection.
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Welcome to Rogers Digital TV. Your days of searching for something good to watch are finally over. Rogers Digital TV puts you in control. Now, you can customize and control your programming experience, with movies, the latest shows, all of your favourite programs at your fingertips. You’ll access programming that piques your interest, keeps you in the know and makes you laugh. You have the power to watch what you want, when you want to, with the features and options of Digital TV. • Use our Quick Start menu to quickly find what you want to watch. Press the GUIDE button on your Rogers remote and start exploring today. • Watch the latest movie and show titles whenever you want with Rogers On Demand. Tune to Channel 100 to explore it for yourself. • Experience movies and high-action sports in a rich, vibrant widescreen picture immersed in Dolby 5.1 Surround Sound. Turn to page 39 to discover the magic of HD programming. • Going to miss your favourite show? No problem. A Personal Video Recorder (PVR) gives you the flexibility to pause or record live TV. • And much more… This guide outlines the features, options and benefits of Digital TV. It offers simple, step-by-step instructions to help you use your new Digital TV service to its full potential. Rogers is committed to innovation in order to provide you with the best service and an entertainment experience designed to meet your family’s needs. We’re continually making improvements to our services, and we will notify you of advancements coming in the future. Read on to learn more about Digital TV, and enjoy your new service. Yours truly,
Matthew Ariker Vice President, Customer Marketing Rogers Communications Inc.
THE WAY TV SHOULD BE.™
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TABLE OF CONTENTS
Your guide to making the most of Digital TV. › Get to know Digital TV
3
› On Demand
27
› High Definition (HD)
35
› Personal Video Recorder (PVR)
41
› Programming
47
› Troubleshooting & FAQs
61
› Support
73
› More From Rogers
77
› Index
80 1
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Get to know Digital TV
GET TO KNOW DIGITAL TV
This section outlines the many benefits of Digital TV and offers easy-to-follow instructions for many of the features that accompany your new service.
› Your Remote › Quick Start menu › Interactive Program Guide › Channel Banner › Timeshifting › The Timer › Your Personal Identification Number (PIN) › Parental Controls › Quick Settings › General Settings › Programming Your Remote › TV Call Display › Cable Hookups › Quick Tips: One-Touch Function › Digital Quality › Digital Music
5 6 11 12 12 13 13 14 16 16 18 20 23 24 25 25 3
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Get to know Digital TV
Th
Ref eve the
Where can I learn more about Digital TV?
4
Visit RogersDiscover.com. With useful information, handy tips, and even video demonstrations, you can learn more about what’s included with your service. Discover the true potential of your Digital TV service; like using the Quick Start menu to quickly find what you want to watch, programming your Rogers remote, catching up on the hottest TV shows after they’ve aired with Rogers On Demand on Channel 100, and much more. It’s all at RogersDiscover.com
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YOUR REMOTE The power to control your TV experience is in your hands. Refer to the diagram below for a quick overview of your Rogers remote. It offers several levels of control. You can even program it to replace your other remotes. To learn how to replace your TV, VCR and DVD remotes with the remote that came with your digital box, turn to page 18 of this guide or visit RogerDiscover.com
Equipment Controls (Mode Buttons) Use these buttons to select which home entertainment device you want to control with the remote. On-screen Controls Use these buttons to navigate and activate the features of the on-screen Interactive Program Guide and Quick Start menu. On Demand Button If you have a remote with a “Rogers On Demand” button, simply press it to accesss over 3,000 movies and shows that you can watch whenever ver you want. If your remote does not have a “Rogers On Demand” button, simply tune to Channel 100. For more information, go to page 29 Playback and Personal Video Recorder Controls Use these buttons to control the viewing of On Demand, PVR and DVD/VCR content. Picture In Picture Controls (PIP) Use these buttons to take advantagee of the PIP function available with a Personal Video Recorder. order
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QUICK START MENU Finding what you want to watch is easy.
Fin
Looking for free preview channels available this month? Want to find your HD and On Demand channels in one place? This plus more is available on our Quick Start menu, making it easier for you to find what you want to watch quickly. Explore the Quick Start menu to find:
This find
• What’s On: Launch the Interactive Program Guide to see what’s on up to 7 days in advance, see a listing of free preview channels to get a sneak peek at channels you may not have, and access your PVR recordings if you have a PVR. • On Demand: Enjoy quick access to On Demand channels to find your favourite movies, TV shows, kids’ shows, specialty programming and more – all from one convenient menu.
Belo can
• Daily Essentials: Check your local weather, get a 5-day forecast, and more. • Fun & Games: Play up to 4 different games with your remote while you watch TV. • Self Service: The quick way to resolve most technical issues you might experience with your TV service. Plus, view 6 channels at once with our TV Mix. You can get a snapshot view of 6 different kids’ channels on your TV screen with our Kids TV Mix. And if you subscribe to Digital VIP, you can also stay on top of the latest events with our Sports and News TV Mixes.
Here’s how to use the Quick Start menu
La
1. Press once to access the Quick Start menu. Whatever you are watching will continue to play in the top right-hand corner of the screen. 2. Highlight the menu item yyou want using sing the aarrow buttons and press . (Press one more time if you want to view the TV channel listings in the Interactive Program Guide).
PV
3. A sub-menu appears with a list of options.
Press to close the Quick Start menu and return to your TV show
4. Highlight the option you want and press Press to read more information on the option highlighted.
Hi .
5. If you want to go back one menu item, press the
.
On
Press to view your TV channel listings in the Interactive Program Guide
TIPS
Fr
• You can select to see the Quick Start menu or the Interactive Program Guide on the first press of the Guide button. (See how to set your preferences on page 10 under Self Service) • If you want ant mo more ore iinformation about the option you’ve highlighted, press • Use the
and a pop-up window will appear with a description.
or the number keys to change the channel playing in the top right-hand corner of the screen.
TV
• If you have a Personal Video Recorder (PVR) digital box, the PVR controls still work while in the Quick Start Menu. (See how to control Live TV on page 43) 6
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Find everything in one place This section brings everything that’s currently on TV into one place, making it easier to find what you’re looking for and choose what you want to watch quickly. Below is a quick overview of what each of the options available in What’s On can do for you:
Launch Guide
p to 7 days da in advance with our Interactive Program Guide. You can find your Select this to see everything that’s on up button from anywhere in the Quick Start menu. (See page 11 for complete channel listing by pressing the more information on using the Interactive Program Guide). If you prefer to see your channel listing on the first press of the button, you can update your preferences under the Self Service menu option (see page 10 for more details.)
PVR Listings
If you have a Personal Video Recorder digital box, you can access your list of recorded programs from here. You can also press the button on your Rogers remote for quick access. (See page 41 for more information on using your PVR.)
High Definition
Check out some of our most popular HD channels. See something you like? Simply press directly to that channel. (See page 39 for more information on HD channel packages.)
On Demand
Find what’s available to watch on demand - from movies, free primetime TV shows, kids’ shows, to specialty programming and more, are all here waiting to start when you’re ready.
Free Preview
Take a sneak peek at channels currently available to watch for free. They change frequently, so check back often to see what’s new.
TV Mix
See 6 different channels at once. Get a snapshot view of 6 different kids’ channels on your TV screen with our Kids TV Mix. And if you subscribe to Digital VIP, you can also stay on top of the latest events with our Sports and News TV Mixes.
on your remote to go
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:
QUICK START MENU - WHAT’S ON
QUICK START MENU - TV MIX View 6 channels on one screen
Wa
Our exciting TV Mix let you watch six live channels at once. In the Kids TV Mix, you can get a snapshot view of what’s on six different kids’ channels. If you subscribe to the Digital VIP package, you can also choose a Sports or News TV Mix. TV Mixes are a great way to follow many different programs all at once, or to scan what’s on and choose what you want to watch.
The opp
Here’s how to use the TV Mix 1. From What’s On, highlight TV Mix and press to bring up the sub-menu with Kids, Sports and News TV Mix options. Please note that if you subscribe to Digital VIP you’ll be able to access the Sports and News TV Mixes. 2. Highlight TV Mix you want to view using the arrow buttons and press . 3. Use the arrow buttons to scroll through each program. You will hear the audio for the highlighted program only. 4. To tune to the highlighted program and view it in full-screen, press .
TV Mix and HDPVR or HD digital boxes If you have an HDPVR or HD digital box, when you press the to tune to a specific channel in a TV Mix you’ll be prompted to select how you want to view the program. m. You’ll Yo have the option to watch it in either high definition 16:9 (HD) or standard definition 4:3 (SD). Highlight your selection and press to launch the full-screen view of the program.
NOT • If so • Yo (S
Ge
Sele plus New
NOTES: • TV Mix is also available from the Daily Essentials menu option (see page 9 for more information.) • The channels available from each TV Mix are pre-selected by Rogers to give you access to a range of top programming and may change over time.
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Watch What You Want, When You Want To – all in one place The latest movie releases, primetime TV shows, kids programming, sports, even specialty channels - On Demand gives you the opportunity to watch the programs you want, when you want from one convenient place.
Here’s how to use the On Demand menu option 1. From the On Demand menu, highlight the type of programming you would like to watch like Movies & TV Shows, Specialty or Kids and press . 2. A sub-menu appears with a list of choices. Highlight one using arrow buttons and press to access the On Demand service. 3. If you want to go back one menu option, press the
.
NOTES: • If you select a channel that isn’t included in your TV package, you’ll see a message letting you know that you don’t subscribe to it. You can choose something else to watch, or follow the instructions on screen to add that channel. • Your Parental Controls will still apply in the Quick Start menu and prompt for your PIN to access content on any blocked channel. (See page 14 for information on how to set up Parental Controls.)
QUICK START MENU - DAILY ESSENTIALS Get your local weather Select Daily Essentials to get your daily dose of programming that informs and entertains! Choose weather to get today’s local weather plus a five-day forecast. You’ll also find the Kids TV Mix in this section. And if you’re a Digital VIP subscriber, you can get access to the News and Sports TV Mix options as well.
NOTE: Weather reports are provided for your local area based on where you live. 9
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ds’
QUICK START MENU - ON DEMAND
QUICK START MENU - FUN & GAMES Play free games while you watch TV! Fun & Games turns your television into a virtual arcade with four different games you can play with your Rogers remote. And, you can continue to watch your recorded programs or live television while you play. Here’s how to play free games on your screen 1. From the Fun & Games menu, highlight the game you would like to play and press .
See Say 7d
To h so y imp
2. Use the arrow buttons on your Rogers remote control to play the games - no additional setup or equipment needed. 3. When you’re ready to exit a game, press to go back to the menu or to leave the Quick Start Menu.
When a sho descr
QUICK START MENU - SELF SERVICE Need Help? This option makes it easy to fix most technical problems using your Rogers remote. Simply select Need Help? and follow the on-screen instructions. You’ll need to wait for your digital box to shut down and restart, which can take up to 5 minutes. With this feature, you can resolve many technical issues without the need for a call to technical support. Remember to try this first should you experience any issues with your digital box. NOTE: If you tried this and the problem persisted contact us at rogers.com/livesupport or 1 866 368-8335.
TV Call Display Need to change your TV Call Display settings quickly? If you subscribe to Rogers Digital TV and Home Phone with Call Display you’ll automatically get TV Call Display. You can select this menu option to customize your setting to suit your needs. (See page 20 for more information on TV Call Display.)
Change GUIDE Order From here you can select to see the Quick Start menu (default) or the Interactive Program Guide on the first press of the To update yyour settings: 1. Press
to launch the Quick Start menu.
2. Highlight light the Self Service menu option and presss 3. Select Change GUIDE Order and press ss ss 4. Choose your preference and press
10
button.
.
.
. The option that is not selected will appear on the second press of the
button.
Once you’ve made your selection, the new order sequence will be updated automatically. Please note that if you have ave multiple mult digital boxes in your home, you’ll need to update your selection on each.
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INTERACTIVE PROGRAM GUIDE See what’s on for the next 7 days. Say goodbye to searching for the TV guide. With your digital box, you can now search through TV listings up to 7 days in advance, even while watching another show, thanks to the FREE Interactive Program Guide feature. To help you find what you’re looking for, you can search the guide by date, theme or title. It also displays a short description of each show, so you know ahead of time if your favourite is a rerun or a new episode. And you can use the Interactive Program Guide to set reminders for important upcoming shows.
You can keep watching a show while searching for others.
Here’s how to use the Interactive Program Guide 1. Press on your yo remote to access the Quick Start menu and press one more time to access the Interactive Program Guide. The program you’re currently watching will be displayed in the top right of your screen.
When you highlight a show, a short plot description appears.
2. Scan through the guide with the arrow buttons
Easily scan through channels for programming at different times.
.
3. When you see something you like, press and a pop-up description will appear, or press to jump to a selected program. If the program is not currently running, you can set a timer to remind you when it starts.
ox. Check out what’s on your favourite channels up to 7 days in advance.
4. If your digital g box is a Personal Video Recorder (PVR), simply press (REC) to program it to record a currently playing or upcoming show. 5. To exit the guide and return to your current program, press .
e
n.
TIPS
• You can select to see the Quick Start menu or the Interactive Program Guide on the first press of the Guide button. (See how to set your preferences on page 10 under er Self lf Se Serv Service.) • You can use the page buttons on your remote to search through the Interactive Program Guide faster. • You can look for programming by date, theme or title.
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CHANNEL BANNER Get details without missing any action.
Set
The Channel Banner gives you information about a program while you’re watching it.
Wit pro anti that
Here’s how to use the Channel Banner 1. Simply press on your remote and the Channel Banner will appear toward the bottom of your screen, displaying the channel, title and time of your program. 2. If you press the button a second time, you’ll get a program description. 3. To see what else is on while you continue to watch your current program in full screen, use the arrow buttons indicated on the Channel Bar.
TIMESHIFTING Enjoy more flexibility over what you watch. You now have the power to catch your favourite shows at different times during the day. Your digital box gives you access to Timeshifting channels from 5 different time zones. That means you could potentially catch shows like Oprah, CSI and Grey’s Anatomy up to 5 times a day. Or if you miss a show at 4 p.m., you’ll know that you can catch it again at 7 p.m.
Here’s how to search for programs that are Timeshifted
Sec
1. Press
Cre ther to p
twice. The Interactive Program Guide will appear.
2. Press and d highlight high the “Title”. Then press (you if the desired program is airing on a can also press different day).
Timeshifting is available with all digital boxes, so you already have access to it. Look to the right for the easy steps to find timeshifted programs.
3. You will see a list of all the programs p on the right and a virtual keyboard on the left. Press , then press or to highlight the first letter of the desired program and press .
TIP Using the Interactive Program Guide, you’ll find the
4. The list of programs on the right will change to reflect only the ones beginning with the selected letter. Scroll through the list of program titles until you find the desired program.
Timeshifting channels between Channels 108-174 and discover shows from networks like CTV, CBC, Global and more. Please note that this feature may not be available in all areas.
5. All the times that the desired program will air on this day will be displayed with the start time indicated (programs currently airing will be indicated with a star). 6. Press
to set a reminder timer or to set up a PVR recording.
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• Yo Co an
• Yo Co
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THE TIMER Set reminders for important shows. With your digital box, you can now set up to eight reminders for programs you don’t want to miss. When it’s time for your highly anticipated show, a message will appear on-screen to remind you that the program is starting.
Here’s how to set a reminder 1. Press
twice. The Interactive Program Guide will appear.
2. Scroll to a p program g you want to watch that airs in the future and press . 3. Scroll to the option Set a reminder timer for “Show name”. 4. Press
.
5. A small green alarm clock icon will appear in the Interactive Program Guide and Channel Banner for the channel and time you set the reminder for. NOTE: In step 2 you can press on a different day.
if the desired program is airing
YOUR PERSONAL IDENTIFICATION NUMBER (PIN) Secure your settings and purchases. Creating a unique PIN is an important security measure, especially if there are people in your household who shouldn’t have the ability to purchase On Demand or Pay Per View content. • Your PIN is necessary for blocking and unblocking Parental Controls settings and for the use and purchase of On Demand and Pay Per View content. • You have the option to set two different PINs – one for Parental Controls and the other for On Demand and Pay Per View.
Here’s how to create a PIN 1. Press
until you reach the General Settings screen.
2. Scroll through the list and select Purchase: PIN if you want to change your Pay Per View/On Demand Purchase PIN. OR Select Block: PIN if you want to change your Parental Controls PIN. 3. Press
.
4. Scroll through the next list and select ENABLE if you have not yet activated your PIN. TIP Rogers recommends using the same PIN for blocking and
purchasing to reduce the likelihood of forgetting it. NOTE: After three failed attempts to enter your PIN, the system will be locked. If you’ve forgotten your PIN or need to reactivate it, call 1 866 368-8335 for assistance.
5. Press
.
6. Follow the prompts to enter your PIN (the default is 0000 – Rogers recommends changing it to protect your security). 7. Once you’ve created your own PIN, press
.
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PARENTAL CONTROLS Protect your family with Parental Controls. Now you can ensure your children watch only what you consider appropriate. The Parental Controls settings are included with your digital box and allow you to block programming by ratings and channels. Even when you’re not home, you’ll feel secure that your children are watching only what they’re allowed to. Plus, you can also restrict TV access at certain times – like homework time. Please note that in order to use Parental Controls, you first need to create a secure Personal Identification Number (PIN). See page 13 for instructions.
H
W
1
2
3 Here’s how to block/unblock programs by ratings
Here’s how to block/unblock channels
1. Ensure you have created a Parental Controls PIN. See page 13 for information on how to create your PIN.
1. Ensure you have created a Parental Controls PIN. See page 13 for information on how to create your PIN.
2. Press
2. Press
until you reach the General Settings screen.
until you reach the General Settings screen.
3. Scroll through the list until BLOCK: RATINGS is highlighted and press .
3. Scroll through g the list until BLOCK: CHANNELS is highlighted and press .
4. Enter your PIN.
4. Enter your PIN.
5. Scroll through the available ratings and press to toggle between blocked or unblocked. A padlock symbol will indicate if a rating is blocked OR Scrolll to the th lowest rating you want to block or unblock and press – all the ratings below your selection will be blocked.
5. Scroll to the channels you want to block or unblock and press OR You can enter the channels you want to block on the remote’s number keypad.
6. Press
to accept.
7. Once complete, press
6. Press
to accept.
7. Once complete, press
.
.
TIPS
• Rogers recommends you block programs by rating to restrict access to adult content. To learn more about adult programming, turn to page 59. • Remember, if you have a PVR, you must enter your Parental Controls PIN to view programs recorded on a blocked channel or with a blocked rating.
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Here’s how to turn off Parental Controls temporarily When you tune into a blocked channel, you will have the following options:
1. Press
. Allow viewing of this program only. (When the program ends, the channel will become blocked again.)
2. Press
. Allow viewing of this channel only. (The channel will remain unblocked until the digital box is turned off.)
3. Press . Allow viewing of all blocked programs for the next 2, 4, 6 or 8 hours. (When the timer runs out, all channels will become blocked again.) 4. Press . Turn off Parental Controls temporarily. (This disables all Parental Controls until the digital box is turned off.) To activate any of the above selections, you will have to enter your PIN. Any of the above settings will stay in effect until the timer runs out or the digital box is turned off. Once the digital box is turned back on, your original Parental Controls will be reactivated.
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ital
PARENTAL CONTROLS (continued)
QUICK SETTINGS Change your basic settings easily.
Ch
With your digital box, you now have the ability to tailor your TV experience to your needs and preferences – from blocking channels to making a favourite channel list, there’s much you can do to make your service your own. And best of all, you can make these modifications whenever you want.
The
The Quick Settings menu provides you with fast access to the most commonly used features: you can add an unlimited number of channels to your list of Favourites for faster access, block channels with Parental Controls, or record a program if you have a PVR.
Here’s how to access Quick Settings
Fe
As (VI
Set (VI
1. Press on your remote until the Quick Settings menu appears.
Ch Nu
2. Scroll through the menu until you find the basic feature you want, then press .
Set (BL
3. Follow the on-screen prompts.
Set (LA
GENERAL SETTINGS
Pu (PP
Customize your TV experience with the General Settings menu.
Us CH
With the General Settings menu, you have the ability to further personalize your TV experience by changing languages, background colours, volume controls and more.
Set (D
Here’s how to access General Settings
Us SL
on your remote until the General Settings 1. Press menu appears.
Set (A
2. Scroll through the he menu me until you find the basic feature you want, then press .
Ch Pro
3. Follow the on-screen prompts.
Set (SE
TIP To get more information on any of the General Settings, highlight the menu item and press
NOT
.
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Change your settings for a truly personal TV experience. The General Settings menu allows you to change the following settings.
Feature
Description
Assign favourite channels (VIEWER: FAVORITES)
Assign an unlimited number of favourite channels for faster access. To access them press the FAV button
Set your power on channel (VIEWER: POWER ON)
Select one channel that will automatically appear each time you turn your TV on
Change/set up your Personal Identification Number (PURCHASE: PIN)
Set up a PIN to use for Pay Per View and On Demand services.
Set Parental Controls (BLOCK: CHANNELS/RATING/TIME)
Restrict access to channels and programs based on their ratings and viewing times
Set language options (LANGUAGE: AUDIO/KEYBOARD/SCREEN)
Set the language of the on-screen menu and the Secondary Audio Program (SAP) – SAP requires that the program be broadcast in the chosen language
Purchase/cancel pending Pay Per View events (PPV: PURCHASES)
View past, pending and pre-purchased Pay Per View movies and events, or cancel pending selections
Use Closed Captioning (CC: BACKGROUND/ CHARACTERS/OPTIONS/SOURCE)
Enable Closed Captioning formatting
Set the clock display (DISPLAY: POWER OFF/POWER ON)
Determine how and when the clock should be displayed
Use the Timer (TIMER: ALL/REMIND NEW/ SLEEP/TURN OFF/VCR NEW/WAKE UP)
Set reminders, a sleep timer and specific programming and times to record to your VCR
Set audio volume controls (AUDIO: VOLUME CTRL)
Set your preferred volume control so that you can use your remote to control the volume on your TV and digital box. Rogers recommends the Fixed setting, to control your volume through your TV
Change background colours of the Interactive Program Guide (SET: COLOUR SCHEME)
Choose a background colour for the Interactive Program Guide
Set TV borders (SET: TV BORDERS) HD Only
Set borders around pictures that do not fit the screen size of your TV
NOTE: Search the General Settings menu by the names listed in the brackets to explore the features.
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o
GENERAL SETTINGS (continued)
PROGRAMMING YOUR REMOTE Program your TV, VCR and DVD player with your remote.
Se
You can create one easy-to-use universal remote for your home entertainment system.
You con
Follow the simple step-by-step instructions below to automatically program your Rogers remote to control your TV, VCR or DVD. 1. Identify your Rogers remote model by counting the mode buttons on the top of your remote. Match them with the pictures below. 2. Use the steps specific to your remote. NOTE: To control a different device, press the appropriate mode button and use the controls on your remote.
[ c 5 mode buttons
3 or 4 mode buttons
Here’s how to set up this remote
Here’s how to set up this remote
1. Turn yyour TV on.
1. Turn your TV on.
2. Press
once – it will blink once.
3. Press and hold
2. Press and hold and simultaneously until the buttons at the top of the remote blink twice.
until it blinks twice.
blinks twice. . 5. With the remote pointed towards the TV, press
3. Press
4. Press
once.
6. Repeatedly press and release until your TV turns off. The remote will cycle through g all possible codes until a match is found. (You may need to press multiple times before finding a match.) 7. Once the TV turns off, press button will blink twice.
once to lock the code – the
to turn on your TV and to confirm the correct code 8. Press was locked.
on the remote.
he re 4. With the remote pointed towards the TV, repeatedly press and until your TV turns off. release OR For the 4-device remote, repeatedly press , then . (You may need to press the buttons multiple times before finding a match.) 5. Press and hold
until the light blinks twice, locking the code.
6. Confirm the correct code is locked by pressing your TV. OR For the 4-mode remote, press .
to turn on
TIPS • For the best audio quality and control, set the digital box remote to control the volume and mute functions on your TV. See next page for details. • After you’ve programmed your remote, to turn a device on or off, press the appropriate mode button, then press the Power button. If
you have a 3 mode button remote, you only have to press the mode button. • To control a different device: press the appropriate mode button and use the controls on your remote.
• Not working? If you are having trouble programming your remote with the provided steps, you can program the specific code for your home entertainment equipment. Check the small guide that was packaged with your remote or visit rogershelp.com • Changing batteries? When you change the batteries in your remote, replace them one at a time so that your remote will retain its programming. 18
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PROGRAMMING YOUR REMOTE (continued) Set your digital box remote to control your TV’s volume and mute. You’re using it to turn the channel. So why use a separate remote to turn up and down the volume? To program your digital box remote to control the volume on your TV, just follow the steps below.
[5 mode button Remote] This remote is pre-programmed to control the volume and mute on your TV.
[3 or 4 mode button Remote] Here’s how to set up your remote to control the volume and mute on your TV 1. Point the Rogers remote control away from the Digital Box, TV and VCR. 2. Press and hold and at the same time until the LED on the remote blinks twice. Release both buttons. 3. Slowly enter the code ; the LED will blink once each time you enter a digit. When the three digits have been entered correctly, the LED blinks twice. 4. Press to control ol your you television’s volume using your Rogers remote, or to control your Digital Box volume using your Rogers remote. The LED blinks twice to confirm a valid selection. 5. Point the Rogers remote towards the TV and adjust the volume to confirm your changes have been successful.
TIP For the best audio control, ensure your volume is set to Fixed in the General Settings under Audio: Volume Ctrl. Make sure you
set the volume to maximum on the digital box.
e
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TV CALL DISPLAY See who’s calling right on your screen.
Mo
It's Call Display on your TV. When your phone rings, a banner will automatically pop-up on your TV screen to show you the name and phone number of who's calling. And with the touch of a button on your Rogers remote, you can snooze TV Call Display or, if you subscribe to Rogers Voicemail, redirect a call to voicemail. It's that easy.
Cha
With TV Call Display, you have more choice and control than ever - and is included at no extra charge when you subscribe to Rogers Digital TV, and Rogers Home Phone with Call Display.
Cal Ne Sno
The
T
Here’s how to use your TV Call Display To Voicemail
Voicemail:
If you’re a Rogers Voicemail subscriber,
The Voicemail Icon appears as part of the
press
TV Call Display Pop-up Banner if there are
to send calls directly to
Rogers Voicemail.
unheard Rogers Voicemails. It can also appear on its own when a new voicemail
Snooze: Don’t want to be interrupted? Press to temporarily disable future Pop-ups,
is received. The default for a new voicemail
Mi
notifications is Off.
(NOTE: the phone will keep on ringing.) The
Close:
default snooze duration is 2 hours.
Press
and the pop-up will close instantly.
The default Call Display Pop-up Banner duration is 20 seconds.
Settings:
Vi
Lo
Want to customize your TV Call Display?
M
Press
M
Di
to access the TV Call Display
Po
Settings and change the default settings.
M
Se
NOTES: • Your Rogers remote buttons will only work with your TV Call Display when the pop-up banner is visible. • You can continue to retrieve your voicemails through your phone or by email with Online-Voicemail.
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TV CALL DISPLAY – CUSTOMIZE YOUR SETTINGS More control. More convenience. Channel 975 is the place to go to customize your TV Call Display feature to suit your needs and to view your Call Logs. The feature comes preset with the following defaults: Call Display Pop-up Duration: New Voicemail Pop-up: Snooze Setting:
20 seconds Off 2 hours
TIP To turn off the Call Display Pop-up Banner, see how to change the Call Display Pop-up duration under Advanced Controls on page 23.
TV CALL DISPLAY – VIEW YOUR CALL LOG Missed a few calls?
View Call Logs View Call Logs
Name
Number
Date
Time
John Smith
(905) 666-9999
12/13/2009
11:17 AM
Manage Call
Sara Paxton
(905) 666-9999
12/12/2009
12:14 PM
Display Pop-up
Scott McCloud
(905) 666-9999
12/10/2009
08:17 AM
Manage Voicemail
Robert Patterson
(905) 666-9999
12/05/2009
07:17 PM
Pop-up
Alicia Silverstone
(905) 666-9999
12/05/2009
11:17 AM
Erin Atherton
(905) 666-9999
12/02/2009
02:45 AM
Joshua Baer
(905) 666-9999
11/28/2009
09:57 AM
Carl Edwards
(905) 666-9999
11/22/2009
11:17 AM
Andrew Jackson
(905) 666-9999
11/18/2009
03:29 PM
Hannah Stewart
(905) 666-9999
11/16/2009
09:47 PM
Manage Snooze Settings
Don’t worry. Tune in to Channel 975 to view your Call Log. You’ll see the last ten callers who called and when. Best of all, this feature is on all the time. You don’t have to be watching TV, and your digital box doesn’t have to be turned on. NOTE: Call Logs cannot be deleted.
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TV CALL DISPLAY – ADVANCED CONTROLS
Ad Here’s how to change the Call Display Pop-up duration. TV Call Display Settings View Call
1. Tune to Channel 975.
Manage Call Display Pop-up
Logs
Off
Manage Call
10 Seconds
Display Pop-up
20 Seconds (Default)
Manage Voicemail
40 Seconds
Pop-up Manage Snooze
The follo
Choose a setting then press
This allows you to change the length of time your call display pop-up remains displayed on your TV screen.
2. Press 3. Press
and highlight ‘Manage Call Display Pop-up’.
DV
and highlight pop-up settings.
Mo play
to select.
4. Press
Settings
5. Press
to highlight the desired duration: Off, 10, 20 (Default), or 40 seconds. to save your choice.
NOTE: If you have multiple digital boxes in your home, you will need to customize the TV Call Display settings on each TV.
Here’s how to change your Voicemail Pop-up duration. TV Call Display Settings View Call
Manage Voicemail Pop-up
Logs
Off (Default)
Manage Call
10 Seconds
Display Pop-up
20 Seconds
Manage Voicemail
40 Seconds
This allows you to set the length of time your voicemail pop-up remains displayed on your TV screen.
2. Press 3. Press
Pop-up Manage Snooze
1. Tune to Channel 975.
Choose a setting then press
and highlight ‘Manage Voicemail Pop-up’. and highlight pop-up settings.
VC
to select.
Settings
4. Press 5. Press
to highlight the desired duration: Off (Default), 10, 20, or 40 seconds.
If yo opt For Con
to save your choice.
NOTE: Voicemail Pop-up is only available if you subscribe to voicemail on your Rogers Home Phone.
Here’s how to change the Snooze Setting. TV Call Display Settings View Call
30 Minutes
Manage Call
1 Hour
Display Pop-up
2 Hours (Default)
Manage Voicemail
4 Hours
Pop-up Manage Snooze
1. Tune to Channel 975.
Manage Snooze Settings
Logs
Choose a setting then press
Settings
Select the time period during which the snooze button will stop all incoming pop-ups from appearing on your TV screen.
2. Press 3. Press
and highlight ‘Manage Snooze Settings’. and highlight pop-up settings.
to select.
4. Press
to highlight the desired duration: 30 minutes, 1 hour, 2 hours (Default),
and 4 hours. 5. Press
to save your choice.
N
•
TIP • If you are recording a show with your PVR, the pop-up banner will not be recorded. • If you are recording a show with a VCR or DVD recorder, the pop-up banner will be recorded. When using these recording devices, activate the Snooze setting while the TV call display pop-up banner is on screen. This will disable pop-ups until recording stops.
•
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CABLE HOOKUPS Add your digital box to your home entertainment equipment. There are several ways that you can hook up your digital box to your existing equipment – it just depends on what you have. The following diagrams demonstrate the order in which you should connect your equipment to your digital box.
DVD/Video Game Console Setup Most home equipment setups will support the addition of a DVD player. Please note that due to copy protection technology on DVD players, you cannot connect them through a VCR. You will be able to play DVDs but not record their content.
VCR Setup If you have a standard VCR and TV (equipment that you can connect via cable, instead of RCA or any other advanced cables), use this option. This setup allows you to record any channel on your VCR, but it does not allow you to view a different channel while recording. For additional ways to connect your VCR to your digital box to enable recording, visit RogersDiscover.com to view the How To video on Connecting your VCR.
NOTES: • Inputs and outputs can vary based on equipment. Please retain the manufacturer’s documentation as it will have specific connection information for your home entertainment equipment.
• More information on connecting your digital box to your existing equipment can be found in the Easy Installation Guide that accompanied your digital box or by visiting RogersDiscover.com/hookups 23
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QUICK TIPS: ONE-TOUCH FUNCTIONS Learn the one-touch functions. Here’s a quick reference for some of the functions that you can access with the touch of a button. Presss
Wit digi cris
to t access the Quick Start menu.
Presss
to return to your full screen program.
Press
t get additional information of the item highlighted. to
Press
t return to Quick Start menu when playing an on-screen game or viewing the weather. to
Presss
to return to previous menu.
Presss
from f the Quick Start menu.
Presss
t change the browse configuration to Theme, Title or Time (default). to
Presss
t change the date of information being displayed – up to 7 days in advance. to
Press
t return to your current channel information. to
Presss
t send to Voicemail when the banner is displayed on your TV screen. to
Presss
t temporarily disable the banner. to
Presss
t access the ‘Settings’ menu when the banner is displayed on your TV screen. to
Presss
t instantly close the banner. to
Channel Banner
Press
.
Exit the Guide/Channel Banner
Presss
.
Quick Settings
Presss
.
General Settings
Presss
again after getting to the Quick Settings screen.
Rogers On Demand
Press
Cable/Digital Box On/Off
Press
t then
(i using a four-mode remote). (if
TV On/Off (P)
Press
then t
(if (i using a four-mode remote).
VCR On/Off (P)
Presss
or
Quick Start Menu
Enj
Interactive Program Guide
TV Call Display
Tur
Up a cl clas mus and
Tha up t CHF Now ente
(if using a five-mode remote).
then
The Visi
(if (i using a four-mode remote).
NOTE: Any One-Touch Function with a (P) beside it requires that you program the remote to do this first. Please go to pages 18-19 to learn how to program your Rogers remote. TIP For more information on your remote, go to RogersDiscover.com
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DIGITAL QUALITY Enjoy great picture and sound. With your new digital box, you’ll now automatically enjoy 100% digital picture and sound. Every channel offers vibrant colours, crisp sound and clear reception.
DIGITAL MUSIC Turn up the beat. Up to 40 FREE CD-quality digital music channels are now just a click of your remote away. From rock, reggae and hip hop to classical, jazz and pop, the selection is vast. And best of all, each music channel is commercial-free – so tune in, turn up the volume and rock out. That’s not all. Through your digital box, you also have access to up to 28 AM and FM stations, like 680 News, THE FAN 590, 98.1 CHFI, 104.5 CHUM FM, boom 97.3, 102.1 The Edge and Z103.5. Now you can get all your news, music, traffic, weather and entertainment in one place – on your TV.
TIPS
• Find the digital music channels in the 700’s. • Find the AM and FM stations in the 900’s.
NOTE: To find out how to hook up your home theatre or stereo to your digital box for the best experience, visit RogersDiscover.com/hookups
The AM and FM channel lineup varies by region. Visit rogers.com/music for more information.
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On Demand
ON DEMAND
With your digital box, you can now watch a movie or show whenever you feel like it. There are thousands of titles available at the touch of a button. › Introduction to On Demand › Movies › Free On Demand - Primetime TV and more › High Definition On Demand › Multicultural On Demand › Subscription On Demand Services
29 30 31 32 32 33
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It’s
On now as in
In fa nev
On Demand
Plus or V
What do I have access to with Rogers On Demand on Channel 100? Comedy, drama or romance? A TV show or a movie? No matter what you’re in the mood for, Rogers On Demand gives it to you with over 3,000 titles of the latest TV shows and Hollywood hits - new releases are often out the same day as in video stores! Pause, rewind and fast-forward movies just like you would with a DVD player. It’s TV and movie night on your time. 28
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INTRODUCTION TO ON DEMAND It’s like having a virtual video store in your living room. On Demand lets you enjoy a movie or show of your choice whenever you want from the comfort of your couch. With your digital box, you now have access to over 3,000 movies and shows at the touch of a button – including new releases, many of them available the same day as in video stores! In fact, numerous Hollywood hits are added every week. What’s more, the title you want is always in stock, there are no late fees, and you never have to travel to the video store. Plus, On Demand gives you ultimate control since you can pause, rewind and fast-forward your movie just as you would with a DVD player or VCR. So if the phone rings, or you want to pop out for a snack, you won’t miss a second.
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MOVIES
Prim
Hollywood any time. Whenever the mood strikes, you can pick a movie from a library of thousands, enter your purchase PIN, and the cost will automatically be added to your next bill. For about the same price as you’d pay at a video store, you can rent movies without leaving home.
Here’s how to order an On Demand movie on Channel 100 1. Go to Channel 100 and press load.
. It may take a moment to
2. Use the arrow buttons on your remote to highlight a category you’re interested in and press . 3. Scroll through the titles and press 4. Press
It’s Complicated
to select a title.
Mo
Alo can for
again to confirm your choice.
5. Enter your PIN (the default is 0000). Please note: you will not be charged for your selection until you enter your PIN.
Tree like you
6. Use the playback buttons on your remote to play, pause, rewind and fast-forward your selection.
And but
TIPS
• Press on your Rogers remote to access the Quick Start menu and select On Demand to quickly find your On Demand services. • Use the search feature to quickly find a specific title, actor or director.
Up in the Air
How With stati serv
FR FR FR FR
• Check out our helpful How-To Videos and more by turning to Channel 99.
Plu foll
• Find out what titles are premiering this month by visiting
• HG
rogers.com/ondemand
• Fo
• Na
• TE
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Primetime TV On Demand. It’s TV, on your terms. How can you watch your favourite shows even after they’ve aired? With Rogers On Demand, you can enjoy episodes of popular show from stations like Global, CTV and Citytv anytime. It’s included with your Digital TV service at no extra charge. Turn to Channel 100 to explore for yourself.
More Free On Demand Channels. Along with the new titles available, there are over 500 FREE On Demand titles you can watch whenever you want on Channel 100. Check out the TV Shows category for great shows from MTV, MuchMusic, CBC and more. Treehouse On Demand on Channel 220 and YTV On Demand on Channel 211 are like having a video library of the best children’s programming - in the comfort of your own home. And sports fans can enjoy FREE in-depth football coverage at the touch of a button with the NFL Network On Demand on Channel 430.
FREE Primetime TV, music and more – Channel 100 FREE YTV On Demand – Channel 211 FREE Treehouse On Demand – Channel 220 FREE NFL Network On Demand – Channel 430 Plus, when you subscribe to a VIP Package, you will automatically get the following exclusive On Demand channels at no extra cost: • HGTV Canada On Demand - Channel 92 • Food Network On Demand - Channel 93 • National Geographic On Demand - Channel 94 • TELETOON On Demand - Channel 229
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e
FREE ON DEMAND - PRIMETIME TV AND MORE
HIGH DEFINITION ON DEMAND
Sta
Enjoy HD movies any time.
Get acce with OnD Play
Channel 100 offers movies in HD so that you can truly enjoy the highquality movie theatre experience at home whenever you have a craving for the big screen. If you’re an HD enthusiast, stay tuned – because more HD movies will continually become available. Check out the HD section of this guide on page 35, for more on the full HD experience. NOTE: You must have an HD digital box in order to watch HD On Demand movies.
W TIP Use the Quick Start menu to quickly find our most popular
H
HD channels under the What’s On menu option.
A
2012
T A
CHANNEL 100
MULTICULTURAL ON DEMAND
S
Travel the globe with your remote any time of day.
P
A diverse range of multicultural programming is available On Demand. Multicultural On Demand (Channel 800) offers the best of Bollywood movies with Bollywood Oye!,™ classic movies from Celestial Shaw Brothers, the latest Hong Kong dramas from TVB, and more toprated programming from around the world. New content in a variety of languages is added regularly. Plus, much of this content is free, every month. It’s all on Channel 800. For more information, visit RogersDiscover.com/multicultural CHANNEL 800 TIP
• Learn more about On Demand by viewing our helpful videos on Channel 99.
• Preview many of our most popular and new channels on Multicultural Free Preview Channel on Channel 799.
For
*Sub **Nu
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SUBSCRIPTION ON DEMAND SERVICES Stay on top of your favourite forms of entertainment. Get your favourite programming any time, day or night, with Subscription On Demand services. For a flat fee,* you’ll get unlimited access to a library of the types of movies and shows you prefer. You’ll have up to 200 hours** of available programming at any given time, with new shows added each week. Whatever your taste, there’s a Subscription On Demand service for you, including: Howard Stern TV OnDemand, WWE 24/7 On Demand, Super Channel On Demand, Anime Network On Demand, Too Much For TV OnDemand and Playboy TV On Demand.
WWE 24/7 ON DEMAND
Historical bouts, forgotten bouts and favourite bouts from the world of professional wrestling are available any time of the day on Channel 397.
HOWARD STERN TV ONDEMAND
Forty uncut shows each month – including Howard Stern’s daily shows, classic footage and exclusive programs – will keep you smirking on Channel 299.
ANIME NETWORK ON DEMAND
This first network in North America dedicated to anime offers a lineup of new shows, old-school classics and dubbed and subtitled programs on Channel 210.
THE MOVIE NETWORK ONDEMAND AND MPIX ONDEMAND
With a subscription to The Movies Package, you can enjoy The Movie Network OnDemand on Channel 309, Mpix OnDemand on Channel 310 and HBO CanadaSM On Demand. See page 55 for more information on The Movies Package.
SUPER CHANNEL ON DEMAND
Super Channel offers six commercial-free premium channels, including two in crystal clear HD. Featuring an exclusive selection of first-run movies, series, boxing & MMA, documentaries, Bollywood, concerts, and more. Plus, with Super Channel On Demand, you can watch what you want when you want, as many times as you want, 24/7 on Channel 338.
PLAYBOY TV ON DEMAND
With a subscription to Playboy TV On Demand you can watch past episodes from Playboy TV’s red-hot series whenever you want on Channel 759.
For more information on our wide variety of On Demand programming, call 1 866 368-8335 or visit rogers.com/ondemand
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*Subscription On Demand services are weekly services that are billed on a monthly basis or may be included at no additional cost with a subscription to their regular channels (ie: The Movie Network). **Number of hours varies by Subscription On Demand service.
* Bas
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HIGH DEFINITION (HD)
High Definition (HD)
If you have an HD or HD-ready TV and want the best in HD programming, look no further than Rogers – Canada’s #1 provider of HDTV.*
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37
› HD Box
37
› Set up your HDTV
38
› HD PVR
38
› HD Programming
39
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* Based on number of subscriptions.
› HD Experience
Ro
You extr in a this
Wi
•U
• 10
•A
•D
•A
•A
High Definition (HD)
St
Sc alm
Ca
Vis
How significant is the difference between standard TV and HD? HD brings you a wider picture frame with 10 times the resolution of standard television along with Dolby Digital 5.1 Surround Sound. You see, hear and enjoy more with HD. Read through this section to get the full picture of the HD experience.
*Base
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HD EXPERIENCE Rogers is Canada’s #1 provider of HDTV.* Your TV experience is now on a whole new level. Only an HD digital box from Rogers includes up to 33 high-definition channels at no extra cost. Plus, you now have even more HD specialty channels to choose from that offer movies, sports and special interest programming in a brilliantly sharper and wider view, with crisper sound. For more information on HD channels available, see the Programming section of this guide on page 47.
HD BOX With an HD box, you enjoy: • Up to 33 free HD channels and growing • 10X the resolution of regular TV • A widescreen view with 16:9 aspect ratio • Dolby Digital 5.1 Surround Sound • Access to HD movies On Demand** • And all the benefits of a digital box
TIP Find your favourite channel in HD starting on Channel 500
and above.
Standard TV
High Definition TV
Screen format is 4:3 (regular TV programs are shown in this format – almost square)
Screen format is 16:9 (similar to a movie screen format)
Cannot view HD programs
Can view HD programs
Visual quality is lower than HD
Higher visual quality (clear and crisp)
*Based on number of subscribers. **Available if provided by broadcaster.
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SET UP YOUR HDTV
Rog
Get the best picture from your HD box.
Up t prog chan
Before you begin using your new HD box, you will need to complete the HDTV Setup Wizard in order to view HD programming. Here’s how to start the HDTV Setup Wizard
Here’s how to set borders to avoid burn-in
1. Make sure your HD box is plugged in but powered OFF (using the button on the front of the box) and that your television is powered ON.
1. If you’re viewing an image that is a different aspect ratio than your TV, the unused areas of the screen will be filled with “borders”. Depending on the format you are using, borders may appear at the top/bottom or the left/right portions of your screen after you finished, this is known as burn-in.
2. Press and on the front of your box at the same time – the HDTV Setup Options screen will appear. 3. From the HDTV Setup Options screen, c ee , choose the Easy or Advanced Setup. For Easy, press and for Advanced, press . 4. Follow the on-screen instructions.
2. Press
until you reach the General Settings screen.
3. Scroll to SET: TV BORDERS and press
Acc wit
If yo cont chan man and
.
4. To avoid burn-in, try changing your borders from dark to light grey.
NOTES: • The 3100 HD box does not use a Setup Wizard – all of its HD channels are automatically set up beforehand. • Some televisions can experience image “burn-in” if fixed images are displayed for extended periods of time. Consult your television manufacturer’s documentation for more information.
TIPS
• To stretch or zoom the picture while watching HD programming, presss
.
• Run the HDTV Setup Wizard to get rid of the black bars on the sides of your TV screen. • Get the most from your HD experience by watching our How-To videos on Channel 99 and 100 or online at RogersDiscover.com/howto
NOT • To
HD PVR
• Yo en • To
Get the best of two worlds. The HD PVR combines all the benefits of the HD digital box with the benefits of Personal Video Recorder (PVR). Turn to page 41 for more on PVRs.
*M ** Le
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Rogers offers great HD programming, included with your HD box Up to 33 channels in total, seven of which are exclusive to Rogers – and we’re committed to expanding our HD channel lineup. To watch HD programming and get the Rogers HD experience, you need both an HD or HD-ready TV and an HD box from Rogers. In addition to those channels included with your HD box, there are many other HD channels that you can choose to add to your lineup. Access up to 33 channels, included with your HD box.
HDTV Specialty Channel Pak* and HD Nature and Adventure Pak
If you have an HD box, check out all the HD content on channels in the 500 series. These channels offer news, sports, movies and many popular networks, like CBC, Sportsnet and NBC, all for no additional cost.
Whatever you love to watch you’ll find it in HD with the HDTV Specialty Pak and HD Nature and Adventure Pak. You’ll enjoy up to 17 channels of movies, sports and series - all in stunning HD quality picture and sounds. Maximize your HDTV with HD TSN, TSN2 HD, Discovery HD and more.
Seattle
Seattle
Watch sports and movies in HD. Rogers also offers additional HD channels that you can add to your programming lineup, including various well-known sports and movie channels, like TSN, The Movie Network, Mpix, HBO Canada, NFL Sunday Ticket, NHL Centre Ice, Leafs TV, Raptors NBA TV and MLB Extra Innings. You’ll feel like you’re sitting front row watching your favourite team or sitting in a theatre watching a great movie.
Seattle
Seattle
** B.C.
NOTES: • To enjoy The Movie Network HD, HBO CanadaSM HD and/or Mpix HD, you must subscribe to The Movie Network and/or Mpix
• You must subscribe to Standard Definition of Speed, The Golf Channel, Leafs TV, CBS College Sports, Big Ten Network and Raptors NBA TV to enjoy HD version. • To enjoy Super Channel HD1 and Super Channel HD2, you must subscribe to Super Channel TIPS
• Use your Interactive Program Guide for a full schedule of HD series and movies coming up to 7 days in advance. • Rogers also offers a variety of HD movies On Demand. For more information, turn to page 30 or visit rogers.com/hd * Must subscribe to Extended Basic to order HDTV Specialty Pak. ** Leafs TV not available in Ottawa
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n
HD PROGRAMMING
40
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PERSONAL VIDEO RECORDER (PVR)
The ability to pause and rewind live TV is just one of the benefits of having a PVR from Rogers. Read on and start recording. › PVR
43
› Programming your PVR
44
› Picture In Picture
45
› HD PVR & HD PVR Extender
45 Personal Video Recorder (PVR)
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Pau
The a di con
Wh rew
H
A
B
Personal Video Recorder (PVR)
N e t
Aside from recording a show, how can I use a Personal Video Recorder? For the times when you need to step away from the TV, a PVR is the perfect tool to have. You’re able to pause and rewind live TV, so it gives you the exibility to do other things without missing a moment of your program.
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PERSONAL VIDEO RECORDER (PVR) Pause TV, not life. The PVR is the best thing to have happened to home entertainment. You can control live TV, record one program while watching another on a different channel and use the Picture-In-Picture feature to watch another show at the same time. It’s just another way that Rogers gives you full control of your viewing experience. While you’re watching a TV program, the Rogers PVR stores a digital copy, allowing you to take control of live TV. If you decide to pause or rewind a program you’re watching, the PVR keeps recording the live program for up to an hour so you won’t miss anything.
Here’s how to record a TV program
Here’s how to control live TV
A. To record the program you’re currently watching: 1. Press (REC) to save the show. A recording screen will appear. 2. Record will be highlighted. Scroll to One Episode and press .
• Press to automatically jump back 8 seconds in the live broadcast.
B. To set up a recording in advance: 1. Highlight the chosen program in the Interactive Program Guide and press . 2. Highlight and press (REC). A “Confirm Recording” screen will appear. 3. Follow the on-screen instructions to choose: • How many episodes you would like to save – one episode or all episodes. • How often you would like to record the program – all episodes on the channel, in any time slot or in this specific time slot. • How long you would like to save the recording.
• Before you change g the channel while watching live TV, make sure you press (REC) if you want to view the program later. • You can pause a live program for up to an hour. If you want to continue watching the program later, press (REC) to save it before the hour ends. • You can press or multiple times to increase the fast-forward or rewind speed by up to 4 times. You can only rewind for the length of time you have watched this program. You can fast-forward to the current point in the live TV broadcast. • If you have chosen to rewind a live broadcast, press to return to the most current point in the live broadcast. • You can slow down live TV by pressing
twice.
NOTE: Some programs do not end as scheduled. To avoid missing the ending of a program, adjust the stop time by adding a few minutes to the recording.
TIPS
• To cancel a pending recording, go to the Scheduled Recordings screen. • To learn more about using your PVR or watch a How-to Video with instructions, visit RogersDiscover.com/howto
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PROGRAMMING YOUR PVR
Pict scre
Here’s how to extend the end time of a scheduled recording .
1. Press 2. Press
You
to access the scheduled recordings.
3. Highlight the program you wish to change and press
.
H
4. Scroll to the Stop Time and set it to end at a later time. 5. Press
to save the new end time.
6. Follow the remaining on-screen prompts – you can change the length of time a recording g can be saved or any other aspect of the scheduled recording. 7. Press
to return to the current program.
Y s m
•
TIP You can also access your PVR Listings through the Quick Start menu under the
What’s On menu option.
•
Here’s how to play recorded programs 1. Press
.
2. In thee List screen, s scroll to the recorded program you wish to play. 3. Press
.
4. Select PLAY and press
. Your program will begin.
TIP The default SAVE TIME for a single program/episode is 14 days, but this can
be changed. For the ALL EPISODES option, the default SAVE TIME is Until Erased. To learn how to change the default SAVE TIME, visit RogersDiscover.com/PVR Here’s how to erase recorded programs 1. Press
.
2. In the List screen, scroll to the program m you yo want to erase and press 3. Scroll to the ERASE option and press 4. Press
.
.
to confirm you want to erase the program.
HD TIPS If your PVR is low on recordable space, an error willll app appear on screen. To see
NOTE: Be careful when deleting your saved programs. Once they are deleted, they cannot be recovered.
how much space is left on your PVR, press , then . If you need to, you can use AUTO ERASE to automatically delete your oldest recordings to make space for new ones: 1. Press . 2. Presss to access preferences. 3. Highlight and select TURN ON AUTO ERASE. • To view helpful How-to Video on maximizing your PVR storage, visit RogersDiscover.com/howto
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The It co
HD
You a PV stor eve own
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PICTURE IN PICTURE Picture In Picture allows you to watch any two TV shows at once. The program that you’re currently watching will appear in the larger or full screen (Main Screen); another program will appear in the smaller screen (Picture In Picture Screen). Your TV does not require Picture In Picture functionality. The PVR provides this feature. Here’s how to activate/deactivate Picture In Picture
You can only activate Picture In Picture when watching TV with no other menu screens open. If you are viewing the Interactive Program Guide or any other menu screen, press to return to full screen. • Press to activate Picture In Picture – the screen will appear in a corner of the Main Screen. • Press
again to deactivate Picture In Picture – the screen will disappear.
TIPS Here are just a few things to remember when using Picture In Picture feature:
• You will only hear the sound for the picture appearing in the Main Screen. • Switch between the Main Screen and the Picture In Picture Screen by pressing
.
• You can move the Picture In Picture Screen to a different corner of the Main Screen by pressing
.
HD PVR & HD PVR EXTENDER HD Box + PVR = The Ultimate Digital Box The HD PVR offers the full HD experience – you can record and play back your favourite shows in HD quality and control live TV. It combines all the benefits of a digital box, an HD box and a PVR. For more information on any of the PVR functions, refer to page 44.
HD PVR EXTENDER = Ability to record more of your favourite shows. You can increase the storage capacity of your Rogers Scientific Atlanta 8300 HD or SD PVR with a PVR Extender. The PVR Extender is an external storage unit that gives you the capability to store additional programming. PVR enthusiasts now have the opportunity to record and save even more of their favourite programs. Record more, delete less often, and watch it all on your own schedule. 45
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Programming
PROGRAMMING
Rogers offers a wide choice of additional specialty programming that lets you customize and take charge of your Cable TV lineup. › VIP Packages › Customer Choice Packages › Theme Packs › Super Channel › TMN & Mpix › The Super Sports Pak › Children’s Programming › Multicultural Programming › Pay Per View Programming › Adult Programming
49 53 53 55 55 56 56 57 58 59
TIP You can add programming at any time on rogers.com
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Programming
Let
Now valu
Mo Alo
How can I customize my TV lineup? If your family likes movies, sports, children’s shows or all of the above, Digital TV lets you select the programming package that’s right for you. You can select from a variety of TV Digital Specialty Theme packs or customize your own with our Customer Choice Packages.
Visi
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VIP PACKAGE Let us treat you like a VIP. Now that you have a digital box, you can upgrade your service at any time. You’ll enjoy exceptional service, value and programming with the VIP Package that’s right for you. More movies, more choice and more value – that’s what you can expect from the improved VIP Package. Along with all the benefits of digital cable, the VIP Package now offers a great variety of movie channels, including:
American Movie Classics
Check out a vast library of popular movies along with acclaimed original programming, including original series, documentaries and specials. AMC is a channel for movie people. Turner Classic Movies
Lucky You
Alien vs. Predator Requiem
Fantastic Four: Rise of the Silver Surfer
Gangs of New York
American History X
The Da Vinci Code
Sin City
Something About Mary
Relive every classic with the world’s biggest movie library covering the ’20s through to the ’90s. TCM presents 350 different films every month, all commercial-free. Action
Action provides non-stop access to explosive movies and exclusive series. Showcase Diva
Showcase Diva is the savvy woman’s favourite destination for hit movies and series. Independent Film Channel Canada
Independent Film Channel is the hottest TV channel devoted to cool movies - uncut. MovieTime
MovieTime is the ultimate destination for big ticket movies 7 days a week.
Visit our VIP online destination – rogers.com/vip – for more information.
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VIP PACKAGE (continued) • Four exclusive On Demand services – HGTV, Food Network, National Geographic and TELETOON at no additional cost • 1,000 more movies a month • View 6 channels at once! Choose from our Kids, Sports and News TV Mix to stay on top of all the action • Up to 233 high-quality channels included • Up to 31 Specialty channels, like Action and G4techTV
Eve cab The
Th
• Ev
• Th
• Pl FO
T East & West
East & West
East & West
East & West
East & West
East & West
*
MONTREAL
ON Demand Channels Included:
HD Channels Included: *
HD Digital Box required to receive HD programming.
Visit our VIP online destination – rogers.com/vip – for more information.
Leafs TV not available in Ottawa.
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VIP MOVIES PLUS PACKAGE Even more movies, choice and value – that’s what the VIP Movies Plus Package offers. On top of all the benefits of digital cable and everything that’s included in the VIP Package, you’ll enjoy additional channels, such as Super Channel or The Movie Network.
The VIP Movies Plus Package gives you: • Everything in the VIP Package • The choice to select between TMN, HBO Canada and Mpix or Super Channel for your favourite premium movie service • Plus 25 additional specialty channels, including news, sports, lifestyle and children’s programming, like Bloomberg Television, Animal Planet, FOX News Channel, Documentary, Mystery, NHL Network, Travel + Escape, World Fishing Network, MuchMoreRetro, MTV2 and EuroNews
TMN, HBO Canada and Mpix
SUPER CHANNEL
OR
CMYK
E
R
K
N
T
W
O
g.
Visit our VIP online destination – rogers.com/vip – for more information. 51
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a.
VIP ULTIMATE PLUS MOVIES PACKAGE The ultimate amount of movies, choice and value – no wonder it’s called the VIP Ultimate Plus Movies Package. It includes everything in the VIP Package – and more.
Ma
Rog
The rang
The VIP Ultimate Plus Movies Package gives you: • Everything in the VIP Movies Plus Package • Plus over 60 digital specialty channels • 11 Premium Tmeshifting channels
Tak
Cus the Seattle
Seattle
West
West
West
Seattle
Seattle
Seattle
West
West
West
VIP ULTRA MOVIES PACKAGE For customers who love TV If you love movies and want it all that TV has to offer, there’s the VIP Ultra Movies Package. It includes TMN, Super Channel, Mpix, the US Super Stations, exclusive channels, premium Timeshifting, over 60 digital specialty channels and much more. Customers who want it all and one price will love VIP Ultra Movies package.
Not
*
Visit our VIP online destination – rogers.com/vip – for more information. 52
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CUSTOMER CHOICE PACKAGES Make your own programming packages. Rogers offers over 60 additional digital specialty channels that you can choose to add to your lineup. The best part is that you can create your own packs, channel by channel, so that you only pay for what you want to watch. The selection ranges from movies, sports and lifestyle to family, special interest and more.
THEME PACKS Take advantage of pre-packaged packages. Customizing your programming lineup couldn’t be easier than with Theme Packs. For your convenience, and to provide exceptional value, the channels are grouped by interest. The following are some of the packs available:
More Movies Theme Pack Enjoy hundreds of movies on channels like Silver Screen Classics, Showcase Diva, DUSK, Action, Sundance Channel and more.
Family Fun Theme Pack Explore the world with The Biography Channel, Nickelodeon, bold and more.
Detroit
Sports Theme Pack Stay on top of the action with the NHL Network, FOX Sports, Raptors NBA TV, ESPN Classic Canada, The Golf Channel and more.
T
*
R
K
R O
E
E
W
K
N
N
T
W
O
*
HD Digital Box required to receive HD programming
Not available in Ottawa.
*
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THEME PACKS (continued)
Ca
Learning Theme Pack Increase your knowledge with Animal Planet, G4techTV, Travel + Escape and more.
If yo the Our way
Plus fun Music Theme Pack Whether it’s urban, retro or rock, you’ll find your sound with MuchLOUD, BET and more.
News Theme Pack Know the latest world events through channels like BBC World News, Bloomberg Television, DW (Deutsche Welle) and more.
Inv
Lifestyle Theme Pack Get home improvement television with DIY Network, get healthy with One: the Body, Mind & Spirit channel and more.
If m seri Can
Classic TV Theme Pack Go retro with DejaView, play along with the GSN (Game Show Network) and more.
Add Theme Packs to your lineup in seconds at rogers.com/themepacks or by calling 1 866 368-8335. 54
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SUPER CHANNEL Catch something new, inspiring or extreme tonight. If you love to watch high-profile series and hit movies from Hollywood, then the choice is simple. Super Channel’s six premium channels feature the very best series, movies, live Showtime Championship Boxing & Strikeforce MMA, documentaries, concerts, Bollywood and so much more. Our exclusive programming is unedited and commercial-free with no interruptions or excluded footage. Movies and series in their entirety, the way they were meant to be seen. Plus, with Super Channel On Demand, you can watch what you want when you want, as many times as you want, 24/7. With DVD-like functions such as pause, rewind and fast-forward, you’re in complete control.
TMN & Mpix Invite Hollywood into your home. If movies are your thing, roll out the red carpet for TMN & Mpix. Get up to 16 channels of uncut and commercial free movies and exclusive series. Hundreds of movies every month, including The Movie Network, Channel 309. See the most talked about, exclusive series on HBO Canada like Entourage, True Blood and Hung. PLUS, enjoy HBO Canada HD.
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THE SUPER SPORTS PAK Never miss a game, play or goal again.
Yo
Whether you’re a basketball, hockey, baseball or football fan, with your digital box, you have access to games you can’t see anywhere else.
Acc
Sports fan? Ultimate sports fan? Follow your favourite games, matches and races all season long, from baseball and hockey to football and car racing. The Super Sports Pak brings you all 2600 games you can’t get on regular or specialty TV. Plus, more games in HD. The Super Sports Pak includes NHL® Centre Ice®, NFL Sunday Ticket™, MLB Extra Innings™, NBA League Pass, NASCAR® HotPass, OHL Action Pak and U.S. College Basketball & Football (NCAA) programming.
Wa mor
CHILDREN’S PROGRAMMING Enjoy lots of free shows and free music. Kid-friendly content is plentiful – and much of it is free. With your digital box, you automatically have access to YTV On Demand on Channel 211, Treehouse On Demand on Channel 220, various kids’ series on Channel 100 and kids’ music on Channel 222 or Channel 710 for no additional charge. If you subscribe to the VIP package, you also get TELETOON On Demand included with your service, on Channel 229.
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Your premiere destination for Multicultural Programming. Access over 85 channels in more than 20 languages and growing. Along with a great selection of international and local multicultural programming, you can enjoy Multicultural On Demand (Channel 800) where you can watch what you want on your schedule. Plus, new content is added every month in a variety of languages and much of it is free. Want more? You can preview many of our most popular and new channels on our Multicultural Free Preview Channel (Channel 799). For more information on all the multicultural programming available, visit RogersDiscover.com/multicultural
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d
MULTICULTURAL PROGRAMMING
PAY PER VIEW (PPV) PROGRAMMING Access live events.
Yo
Events like live UFC, Championship Boxing, WWE and International Cricket are available with your digital box. You can easilyy order them in advance or when they’re g y about to start.
Ch av you also
How to order events for immediate viewing 1. Find the PPV event that you are interested in purchasing by searching the channels between 346-360. 2. Press
when you’ve made your choice.
3. Press
to purchase.
Ad
4. Enter your Purchase PIN. 5. A reminder screen will appear when the event is about to start.
How to order events in advance 1. Scroll through the Interactive Program Guide until you find a future PPV program you want to purchase, then press 2. Select BUY PPV EVENT (EVENT TITLE) and press
.
.
3. When the Pay Per View Event screen appears, press
to order the program.
4. Enter your Purchase PIN to buy the program. 5. A reminder screen will appear when the event is about to start.
How to cancel events 1. Press
until you reach General Settings.
2. Scroll to PPV: PURCHASES. 3. Enter your Purchase PIN. 4. Scroll to PENDING and press
.
5. Scroll to the appropriate movie or special event and press 6. Confirm the cancellation by pressing 7. Press
for Yes or
. for No.
to accept all changes.
NOTES:
• Once you order any Pay Per View title, and enter your purchase PIN, the charge will automatically be added to your bill. • The advance window to order PPV may vary depending on the title/timeframe. • International Cricket is not available to order through your digital box. Please call 1 866 368-8335 to order. 58
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ADULT PROGRAMMING You’ll have access to hundreds of Adult content movies a week. Channel 755 offers a wide selection of adult programming On Demand. Plus, hundreds of new adult movies in a variety of genres are added each week and programming is available 24/7 – all with discreet billing. And when you subscribe to the Playboy TV, you have access to Playboy TV On Demand. Additional adult channels are also available. Visit rogers.com/adult to learn more. Adult content is available from some of the best-known adult brands, including the following:
TIP If there are children in your household, remember to block the adult channels with Parental Controls. See page 14 for details.
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Troubleshooting & FAQs
TROUBLESHOOTING & FAQs
With Rogers, it’s always okay to ask questions. But for your convenience, here are a few answers and tips for some of the most common ones we’ve heard.
Troubleshooting: › Try This First › No Picture on Any Channel › Sound Problems › Remote Control Problems › Not Authorized Message › Problems Viewing On Demand › Problems Viewing Quick Start menu › High Definition Picture Problems
63 64 64 65 65 66 66 67
FAQs › General Questions › Questions About My Service › Remote Control › Picture Problems › Sound Problems › Personal Video Recorders › High-Definition TV
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If y
Troubleshooting & FAQs
Mo
Where can I find help for questions about my Digital TV service? There are several help options available to you, if you run into problems with service. Take a look through this section to find the answers you need, or visit RogersDiscover.com, watch our How-To Videos on Channel 99 or call 1 888 ROGERS1 for further information. 62
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TROUBLESHOOTING: TRY THIS FIRST If you have ANY problems, follow these steps FIRST. Most technical problems can be fixed by resetting your digital box.
Here’s how to reset your digital box 1. Press
on your Rogers remote, select the Self Service menu option and then select Need help?.
2. Please wait 10 to 15 seconds while the command is processed. Follow the on-screen instructions. 3. Wait for approximately five minutes while your box restarts. 4. Check to see if the problem you were having is now fixed.* 5. If it isn’t fixed, please check the other troubleshooting steps on page 64 of this guide. *Make sure your TV is on and set to the correct input (e.g., Ch 3, Video 1, etc.).
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NO PICTURE ON ANY CHANNEL Symptom:
Sym
You turn on your television and digital box and receive no picture on any of your channels.
You
Potential solutions:
Pot
1. Ensure that all equipment is plugged in and turned on. If it is on and the screen is black, try tuning to Channel 03 on your digital box. (Ensure that your TV is tuned to the correct input.) If no picture appears, go to Step 2. 2. There may be a problem with how your cables are connected to your home entertainment equipment. Ensure that the cables are connected properly and securely. (Additional information can be found at RogersDiscover.com/hookups)
If none of the suggestions on the left worked, try the following: 1. Disconnect the coaxial cable from your digital box and connect it directly to your television. a) Change the channels on your TV. If a picture appears, proceed to Step 2 below.
2. E o
3. E b
b) If no picture appears, please call us at 1 866 368-8335. 2. Disconnect the cable from your television and reconnect it to your digital box, then tune to Channel 01. If no picture appears, proceed to Step 3. 3. Reset and/or re-authorize your digital box by following the steps on page 63.
TIP Inputs vary from TV to TV. The input could either be a menu setting or a button found on your TV or your TV remote.
1. V b
If this did not ďŹ x your problem, please visit RogersDiscover.com to chat live with a Rogers representative, or contact us at 1 866 368-8335.
4. If t a m
5. If
r
SOUND PROBLEMS Symptom:
Sym
A picture appears on your television, but there is no sound on any of the channels.
You
Potential solutions:
Pot
1. Ensure that all applicable home entertainment equipment (e.g., TV, VCR, DVD, Home Theatre receiver, etc.) is powered on. 2. Ensure that the MUTE option is not selected on any of your home entertainment equipment.
4. There may be a problem with how your audio cables are connected to your home entertainment equipment. Ensure that the cables are connected properly and securely. (Additional information can be found at RogersDiscover.com/hookups)
3. Ensure that the volume is turned up on all of your home entertainment equipment.
5. Ensure that your television and/or VCR are tuned to the correct input and output channels (e.g., Ch 3, Video 1, etc.).
TIP Inputs vary from TV to TV. The input could either be a menu setting or a button found on your TV or your TV remote.
If this did not ďŹ x your problem, please visit RogersDiscover.com to chat live with a Rogers representative, or contact us at 1 866 368-8335.
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1. E
2. R fo
3. S
4. Y th H
5. Y 3
6. C
rs,
ps
al
t
(TRIM)
Symptom: Your remote does not control your digital box (on/off, volume, channels, etc.). Potential solutions: 1. Verify that the remote is set to Cable Mode by pressing the button at the top of the remote.
If this did not fix your problem, please visit RogersDiscover.com to chat live with a Rogers representative, or contact us at 1 866 368-8335.
2. Ensure that there is no obstruction blocking the infra-red sensor of the remote from communicating with the digital box. 3. Ensure that the lights at the top of the remote blink when a button is pressed. If not, replace the batteries (2 AA). 4. If your remote can control all functions on your digital box except the volume, ensure that the volume control is not set to the fixed audio option in the General Settings menu. See page 17 for more information. 5. If yyou are still having problems, try changing channels by pressing or on the front of your digital box. Attempt to use the remote control again.
‘NOT AUTHORIZED’ MESSAGE Symptom: You receive a Not Authorized message on a channel to which you subscribe. Potential solutions: 1. Ensure you are subscribed to the channel in question. 2. Re-authorize your digital box by calling 1 866 894-9962 and following the voice prompts.
If you receive a “Not Authorized” message when you access channel 975 you do not have TV Call Display. See page 20 for more information on this feature.
3. Select your language. 4. You will be prompted to enter your home phone number. Enter the phone number that is associated with your cable account. Hang up the phone. 5. Your box will be automatically re-authorized. It may take up to 30 minutes for this to happen. 6. Check to see if the problem you were having is now fixed.
If this did not fix your problem, please visit RogersDiscover.com to chat live with a Rogers representative, or contact us at 1 866 368-8335. 65
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t it
REMOTE CONTROL PROBLEMS
PROBLEMS VIEWING ON DEMAND Symptoms:
Sym
• You receive an error message when accessing any of the On Demand menus. • You are unable to order an On Demand program. • An On Demand program suddenly stops playing.
•T •H
Potential solutions:
Pot
1. Use the channel another channel.
or
buttons on your remote to change to
2. Go back to the On Demand channel you were viewing and presss
If this did not fix your problem, please visit RogersDiscover.com to chat live with a Rogers representative, or contact us at 1 866 368-8335.
2. E c
.
3. Make sure the menu loads and that you can order/resume your chosen program.
3. E c
4. If it is still not fixed, reset and/or re-authorize your digital box by following the steps on page 63 and page 64 then retry the channel.
4. If p a
5. P p
PROBLEMS VIEWING QUICK START MENU
Usi
1. M a
Symptoms: • I can’t access the Quick Start menu
2. P t
Potential solutions:
3. F E
The reason you may not see the Quick Start Menu is that your digital box is not compatible with the service. The following digital boxes are incompatible with Quick Start Menu: • Scientific Atlanta Explorer 2000 • PACE 501 and PACE 551 don’t currently support the Quick Start Menu but will in the future. If you want to enjoy Quick Start Menu, you can contact your local Rogers Plus store about upgrading your digital box.
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Symptoms: • The HD picture quality is not as good as you expected. • High Definition programs do not properly fit your HDTV screen (picture appears squashed or stretched). Potential solutions:
The Easy Setup option
1. Ensure that you have an HD or HD-ready TV and an HD digital box or HD PVR digital box.
The Easy Setup mode is quick and easy but limits your HDTV picture choices choic to only the most common formats (480i and 1080i). Press on your remote control to use the Easy Setup.
2. Ensure that you are using the HD cables provided by Rogers to connect your digital box to your HDTV. 3. Ensure that the program you are watching is available in HD (HD channels are located in the 500 series. 4. If you have the necessary equipment and cabling and the program is available in HD, use the digital box Setup Wizard to adjust the picture mode to match your HDTV. to change the resolution on your HDTV until the 5. Press picture appears normal. Using the HDTV Setup Wizard 1. Make sure that your digital box is plugged in but powered OFF and that your television is ON. 2. Press and on the front of your digital box at the same time. The HDTV Setup Options screen appears. 3. From the HDTV Setup Options screen, choose the Easy Setup (recommended).
Using the Easy Setup option From the standard or widescreen options, choose the type of TV that you have. a) Press to choose a standard (4:3 ratio) screen. Choosing this option will display the 480i format on the non-High-Definition channels and the 1080i format on the High Definition channels. b) Press to choose a widescreen (16:9 ratio) screen. Choosing this option will display the 1080i format on all channels (nonHigh-Definition channels and High Definition channels). Your settings will be saved. Press the on your digital box or digital box remote control to begin enjoying your digital cable service.
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HIGH DEFINITION PICTURE PROBLEMS
GENERAL QUESTIONS What should I do if I have problems with my cable TV service? Please refer to page 63 to reset your digital box. What happens if I move? Don’t worry – if you move to another Rogers Cable area, we’ll move and install all your cable services for free. To ensure the changes are made in time, let us know 30 days in advance of your move. For more information, visit rogers.com/moving What if I have more questions about Digital TV? Call us at 1 888 ROGERS1, drop by a Rogers Plus store or check out RogersDiscover.com
How can I pay my bill?
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You have several options. You can pay:
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• online at rogers.com/signin • with pre-authorized bank or credit card payments • at most banks • at most Rogers Video locations • by calling 1 888 ROGERS1 (1 888 764-3771) • by cheque; mail to: Rogers Payment Centre P.O. Box 4100, Don Mills, ON M3C 3P9 How do I order additional Rogers services?
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There are several ways to order additional services and to get more information:
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• online at rogers.com/signin • by calling 1 888 ROGERS1 • by visiting a Rogers Video location
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QUESTIONS ABOUT MY SERVICE Can I connect a VCR, DVD and/or a Home Theatre receiver to my digital box?
I’m receiving an error message when I access or use On Demand. How do I fix this?
How or D
Yes. Get more information on page 23 or visit RogersDiscover.com/hookups
Follow the instructions on page 66 of this guide.
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Can I install my own extra outlet? How do I order Pay Per View events? Follow the instructions on page 58 of this guide.
No. Rogers is responsible for installing all outlets. Up to 4 cable outlets are included with your initial installation charge.
How do I use On Demand to order movies? Follow the instructions on page 30 of this guide.
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REMOTE CONTROL How do I set up my Rogers remote control so that it can control my TV, VCR and/or DVD?
My remote control is not working/not controlling my digital box or other home entertainment devices. How can I fix it?
The Rogers remote control can be set up to control your TV, VCR, DVD and other home entertainment equipment. To learn how, see page 18 of this guide or visit RogersDiscover.com
Make sure that you’ve programmed your remote to control your device. To learn how, see page 18 of this guide. If you have programmed your remote to control these other devices, make sure that you’ve pressed the correct mode button (e.g., CBL, TV, VCR, etc.) at the top of your digital box remote control.
PICTURE PROBLEMS I’m not getting a picture on my TV. What should I do? To correct this, follow the instructions on page 63. I’m getting a ‘Not Authorized’ message on channels that I subscribe to. How do I fix this? Usually, re-authorizing your digital box will fix this problem. Follow the instructions on page 64 of this guide.
My picture is not clear or displays incorrect screen colours. What should I do? Make sure your cable connections are tightly secured and connected to the correct outputs/inputs on the digital box. I don’t like the Interactive Program Guide/menu colours. How can I change them? You can change the colours by going to the General Settings menu. See page 17 of this guide for more information.
SOUND PROBLEMS How do I know if a program or movie is broadcast in stereo or Dolby Digital 5.1? You can find out by using the Interactive Program Guide. To activate twice. Scroll to the desired the Interactive Program Guide, press program/movie and highlight it. Programs in stereo will have a small headphone icon in the program information portion of the screen. Programs with Dolby Digital 5.1 will have in the program information portion of the screen.
I’ve programmed my remote, but I want it to control the TV volume instead of the digital box volume. How do I change this? Follow the instructions on page 19 to switch the volume that your remote controls.
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PERSONAL VIDEO RECORDERS (PVRs) How do I record programs using my PVR? Read through the information on page 43 for details on recording programs using your PVR.
Can I use my PVR to record Pay Per View (PPV) events and On Demand programming?
How many programs can I record at one time?
You can record Pay Per View movies and events. You must first buy the PPV event and then record it. You cannot currently record On Demand movies or programs with the PVR.
You can record two programs simultaneously. In addition, you can watch titles in your recorded titles list while recording two other programs.
I’ve set up Parental Controls on my digital box. Do the same Parental Controls apply to PVR recordings?
How do I play back programs that I’ve recorded using the PVR? Read through the information on page 44 for details on playing back programs that you’ve recorded using the PVR. How can I erase or block a program that I’ve recorded? on the remote and highlight the recording on the Press Recorded Programs List screen. Select the program and press on the remote. An Options screen will appear for the program you selected. From the Options screen, you can choose to erase or block a recording and change the amount of time the recording will be saved. See page 44. You can also access your list of recordings through the Quick Start menu, under the What’s On menu option. When I press on my remote, nothing happens or I receive a Not Authorized message. How do I fix this? Usually, resetting or re-authorizing your digital box will fix this problem. Follow the instructions on page 63 of this guide.
Yes. If you block programs by channel or rating in the General Settings menu, those settings are carried over to PVR recordings. To watch blocked recorded programs, you will need to enter your Parental Controls PIN. For more information, see page 14 of this guide.
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Why do I receive an error message when I try to change channels during recordings? The digital PVR box will display a Channel Change Notice message attem to tune to if you are already recording two programs and attempt to stop one another channel. In this situation, you can press of the recordings and then tune to the desired channel or you can c watch one of the shows that you are recording by pressing . I set up a hockey game (or any live event) to record. Why wasn’t the overtime period recorded? Sometimes events or programs run beyond their scheduled end times. See page 44 for tips on extending the recording time for these types of events or shows
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How can I control (pause, rewind, fast-forward) live TV?
How can I check how much recording space I have remaining?
Read through the information on page 43 for details on controlling live TV.
on your remote and press . A storage meter will Press indicate how much space you have remaining.
How long can I pause live TV?
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You can pause live TV for up to one hour. I’ve been tuned to a show since it started. Can I save this show to my recorded programs list?
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Yes, provided that you have been tuned to the show since the beginning (otherwise, only the portion that you’ve watched since your last channel change will be saved) and the length of the program does not exceed one hour. Press on the remote to save it.
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How far back can I rewind live TV? You can rewind up to one hour of live TV, depending on how long you have been tuned to the program you want to rewind. Each time you change channels, a new copy is stored in the built-in recorder. For example, if you’ve been watching the same channel for 15 minutes, you can rewind that 15 minutes of programming.
For more information on connecting your VCR, go to page 23 or visit RogersDiscover.com/hookups What happens if my digital PVR box temporarily loses power?
Read through the information on page 45 for details on using the Picture-In-Picture feature.
Everything you have recorded prior to losing power will be saved. However, recordings you have scheduled while the digital PVR box is without power will not be recorded for the duration of the power loss. Scheduled recordings will resume once the power has been restored.
What does the red light mean on the front of the Rogers digital PVR box?
Why is my PVR not recording every episode of my favourite program?
When the red light is on, a show is currently being recorded.
It could be that your favourite program’s title changes slightly from week to week. Such things as (HD) or other variances in the title will make the PVR think it is a different show and will not record it.
How do I use/activate the Picture-in-Picture feature?
Does my digital PVR box need to be powered on to record programs? No. As long as your digital PVR box is plugged in, it will record programs you have scheduled to record, regardless of whether it is turned on or off. Can I copy PVR recordings to my VCR? Yes. Provided that you do not infringe copyright laws and you have correctly connected your VCR to your digital box. Once your VCR is set up correctly, you can play back the program through your digital PVR box and record the program on your VCR.
g re To make sure your favourite program is set to record, go into your then n ) and see when it Scheduled Recordings list (press will be recorded next. Scroll through the list to see if your program is set to record in the next few days. If it is not, reset it to record the same way you’ve done in the past.
HIGH DEFINITION TV
ing What equipment do I need to view HD programs? You will need either a High Definition or High Definition-ready television. You will also need a Rogers High Definition digital box. How do I know if a program is available in HD? The majority of HD channels are located in the 500 series. How do I avoid burn-in with my HDTV? Burn-in can occur when a fixed image is displayed for a long period on your HD screen. For more information, see page 38.
How do I use the stretch and zoom functions of the HDTV digital box? Press
on the remote to toggle through the stretch options.
Why do some of the programs on my High Definition TV look sharper than others? Even though your TV is high definition, you can still watch non-high definition programming. It could be that you are actually watching a standard definition show, which will make the picture seem less sharp than you’re used to with high definition. Please verify that you are watching a high definition channel, found in the 500’s series in your Program Guide. 71
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SUPPORT
› Contact us
Support
Rogers offers you many support options and resources. 75
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CONTACT US If you are encountering a problem, be sure to complete the standard troubleshooting steps on pages 63-67. If they do not resolve your problem, please contact Rogers Technical Support at 1 866 368-8335. For Web support, please go to RogersDiscover.com to chat live with a Rogers representative. Here are a few ways to obtain help quickly and easily:
RESOURCES AVAILABLE
CHANNEL
Learn more about how to get the most enjoyment from your TV service, plus:
RogersDiscover.com
• Search Frequently Asked Questions • Chat with a Live Support Agent • Browse through customer forums
Technical Support or Customer Service 24/7
1 888 ROGERS1 (1 888 764-3771)
Submit a technical question to our Electronic Support Group
rogers.com/contactus
View How-To Videos for tips on setting up and using your Rogers services
RogersDiscover.com/howto Channel 99 On Demand Channel 100
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MORE FROM ROGERS
In addition to Digital TV, we offer other services that will provide you with the same level of quality and satisfaction that you’re enjoying with your current Rogers experience. › Get More With Rogers › Rogers Hi-Speed Internet › Rogers Home Phone › Rogers Wireless
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More From Rogers
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GET MORE WITH ROGERS As a Digital TV customer, you have selected a service that provides value and flexibility. You can also choose other Rogers services and enjoy complete control over your home’s communication and entertainment needs – whether you’re at home or on the go. With Rogers, you can manage all your services with one monthly invoice and receive helpful technical support 24/7 on all your services with one phone number. Read on to find out what Rogers Hi-Speed Internet, Rogers Home Phone and Rogers Wireless can bring to your home. Plus, the more Rogers services you have, the more you can save by bundling your services together1. Here’s how the savings work: 2 Rogers services – save 5% on both, every month 3 Rogers services – save 10% on all, every month 4 Rogers services – save 15% on all, every month Visit rogers.com or call 1 888 ROGERS1 for more information on all of the Rogers services.
ROGERS HI-SPEED INTERNET
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The Fastest and Most Reliable Speed.2 Now you can explore more, discover more and do more online with Rogers Hi-Speed Internet. Choose from a selection of speed options and get as much speed as you need. Whether you download music, send e-mail, help your kids with their homework online or catch up on your favourite blog, Rogers Hi-Speed Internet has the speed that’s just right for you.
More From Rogers
Independent third-party testing showed that Rogers Hi-Speed Internet service consistently delivered a higher average speed throughout the day than the equivalent speed with the other major Internet service provider. So regardless of what speed you choose, you’ll get an Internet service that’s always faster. And you’ll never have to worry about what your kids are doing online since every level of service includes an all-in-one security suite featuring Anti-Virus, Anti-Spyware, Firewall protection and Parental Controls at no extra charge for your PC.3 To learn more, visit RogersDiscover.com
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ROGERS HOME PHONE A better Home Phone service built around you. With Rogers Home Phone, you can enjoy flexibility and affordability. You’ll be able to call across the country with FREE Rogers-to-Rogers calling4 and receive your messages right from your email with our exciting new Home & Away ™ Voicemail. Plus, you can customize your service with the Long Distance Options and Calling Features you want, while having the ability to change them in the future. Learn more at RogersDiscover.com
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Talk, Text & More on the Rogers Coast-to-coast Wireless Network Make Rogers your choice for wireless service. We offer the latest in high-speed web phones, music phones, camera phones, video phones and smartphones like the iPhone, BlackBerry®, mobile internet sticks and more. Plus, you can choose from a variety of plans and add-ons suited to your lifestyle and budget – like Family Share Plans that allow the whole family to share minutes, messages and data; MY5 Plans that offer unlimited talk and text to any 5 numbers on any network in Canada; and Pay As You Go™, the simple and affordable way to enjoy the benefits of prepaid wireless service. Visit rogers.com/wireless today for more information.
Programming, channels and services may vary by region and are subject to change at any time. Basic Cable and Digital/HD Box required to receive digital/HD programming. Prices and programming subject to change without notice. 1 Better Choice Bundles: Discount applies to monthly recurring service fees for eligible services. Minimum 2-yr term required. Go to rogers.com/bundles for details. 2 Fastest and most reliable speed claims supported by third party research by comScore Inc. in Rogers Ontario footprint Nov/10-Feb /10. Fastest speed comparing average download speeds of Rogers customers to average download speeds of Bell customers. Most reliable speed comparing advertised and actual experienced download speeds, based on weighted average by tier, of Rogers customers and Bell customers. 3 For PC users only. Visit RogersDiscover.com/protect for full details. Does not guarantee protection against all possible threats. 4 Rogers Home Phone: Free Long Distance to other Rogers Customers: Customers with Rogers Home Phone and Long Distance service will not be billed for Long Distance charges for calls made to other Rogers Home Phone, Rogers Wireless and Fido customers in Canada. ™The Movie Network, Mpix and its associated logos are trademarks of Astral Broadcasting Group Inc. The Movie Network acknowledges that all copyrights for images, artwork and trademarks are the property of their respective owners. HBO CanadaSM and the associated logos are service marks of Home Box Office, Inc. Used under licensed. © 2008 Home Box Office Inc. All rights reserved. All other brands, names and logos are trademarks of their respective owners; all rights reserved. ™Trademarks of Rogers Communications Inc. or of Rogers Wireless, used under license. © 2010 Rogers Cable.
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ROGERS WIRELESS
INDEX Adult Programming................................................ 59 Cable Hookups ...................................................... 23 Channel Banner ..................................................... 12 Children’s Programming ......................................... 56 Customer Choice Packages ................................... 53 Digital Music .......................................................... 25 Digital Quality ........................................................ 25 DVD/Video Game Console Setup ........................... 23 FAQs ..................................................................... 68-71 General Settings .................................................... 16-17 Get more from Rogers - Bundle ............................. 78 High Definition (HD) .............................................. 37 HD box ............................................................... 37 HD programming................................................ 32,39 HD PVR .............................................................. 38,45 HD settings......................................................... 38 HD Specialty Channel Pkg ................................... 39 On Demand ........................................................ 32 Interactive Program Guide ...................................... 11 Multicultural Programming ..................................... 57 On Demand Programming ..................................... 29-33 Free programming .............................................. 31 HD ..................................................................... 32 How to order ...................................................... 30 Multicultural ....................................................... 32 Subscriptions ...................................................... 33 Parental Controls ................................................... 14-15 Pay Per View Events ............................................... 58 Personal Identification Number (PIN) ...................... 13 Personal Video Recorder (PVR) ............................... 43-45 Control live TV .................................................... 43 PVR instructions.................................................. 44 PVR settings ....................................................... 44 Record live TV..................................................... 44 Picture In Picture (PIP) ............................................ 45 Quick Settings........................................................ 16 Quick Start menu ................................................... 6 Recording Programs ............................................... 43
Remote Control ..................................................... 5 Buttons............................................................... 5 Programming...................................................... 18-19 Rogers Services ...................................................... 78-79 Home Phone ...................................................... 79 Internet .............................................................. 78 Wireless .............................................................. 79 Sports Programming .............................................. 56 NFL Network ...................................................... 56 NFL Sunday Ticket............................................... 56 NHL Centre Ice ................................................... 56 MLB Extra Innings ............................................... 56 Super Channel ....................................................... 55 HD ..................................................................... 55 On Demand ........................................................ 33 Super Sports Pak.................................................... 56 Theme Packs .......................................................... 53-54 Classic TV Theme Pack ........................................ 54 Family Fun Theme Pack ....................................... 53 Learning Theme Pack .......................................... 54 Lifestyle Theme Pack........................................... 54 More Movies Theme Pack ................................... 53 Music Theme Pack .............................................. 54 News Theme Pack .............................................. 54 Sports Theme Pack ............................................. 53 The Movie Network (TMN) .................................... 55 HD ..................................................................... 55 Mpix ................................................................... 55 On Demand ........................................................ 33 Timer ..................................................................... 13 Timeshifting ........................................................... 12 How to ............................................................... 12 Programming...................................................... 12 Troubleshooting ..................................................... 63-67 TV Call Display ....................................................... 20 VCR Setup ............................................................. 23 VIP Packages .......................................................... 49-52 Volume Control ..................................................... 19
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GET STARTED
GET STARTED WITH YOUR NEW SERVICES WITH YOUR NEW SERVICES
LEARN. EXPLORE. DO MORE. LEARN. EXPLORE. DO MORE.
ROGERSDISCOVER.COM ROGERSDISCOVER.COM
TO HELP YOU LEARN MORE ABOUT DIGITAL TV WE’VE CREATED A NEW SERIES OF HOW-TO VIDEOS. These helpful tutorials have useful tips and information on how to do things like: • Program your Rogers remote • Set up Parental Controls • Optimize your TV settings • Set up your new HD digital box
Visit Channel 99, Channel 100 On Demand or rogersdiscover.com/howto
Inside: • How to use your digital box • How to program your Rogers remote • Access Primetime TV and thousands of movies with On Demand • What you get with High Definition • Troubleshooting & FAQs • And more
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