Delivered Spring 2023

KEY FEATURES:

- How Jersey Post saved the day for Royal Mail

- Customer survey results 2023

- Vaiie’s all-star dev team

- The future of Posts

- Moving forward against the tide

- International Women’s Day

Welcome to the Spring edition of Delivered.

Spring has arrived and the warmer weather is a welcome change. As we look ahead for Jersey Post Group, we have some fascinating features in this edition of Delivered

I am eager to share with you the outlook for Jersey Post and the opportunities that we are successfully creating during a turbulent time in the logistics industry.

As our Woodside Logistics division goes from strength to strength, we sat down with the business’s Director, Charlie Gallichan, to discuss its strategic growth from small Island farm to Channel Islands logistical solutions.

Our digital business Vaiie have expanded their Development Team and in this issue, we will be introducing you to the four new faces around the company.

Tracy Hayward, Associate Director of International Service Delivery & Partnership, gives us insight into how we stepped in as a company to aid Royal Mail at a very public time of crisis for their international mail operation.

I’m excited to share with you updates from our charity and wellbeing committees and the fantastic initiatives they have been running across the business. We also take a look at the recent Escher report, Future of Posts, and how the industry is expecting to grow in the years ahead. In this edition you can also read about the UK People Awards and the successful winners on the night!

I do hope you enjoy reading about the latest strategies and innovations around the business and it helps you feel connected to the wider Group family. I wish you all good health and prosperity for 2023.

Best wishes,

Jersey Post to the rescue

TRACY HAWYARD Associate Director of International Servce Delivery & Partnership for Jersey Post Group

How Jersey Post Group’s Global Reach helped get Royal Mail parcels moving again

In January, news headlines across the nation reported that Royal Mail was the victim of a ransomware attack, crippling their systems and halting all international shipping out of the UK. It is well known within the postal industry that the quick resolution to this disastrous incident was resolved with help from none other than Jersey Post.

Tracy Hayward, Associate Director of International Service Delivery & Partnership for Jersey Post Group, sat down with Delivered to provide insight on how a small island postal operation saved a big fish at a time of crisis »

‘The ransomware ceased Royal Mail’s entire international operations. Their international distribution centre was the main facility hit by the ransomware attack and it shut down their entire system. For Royal Mail this was dire as they have a fully automated system for their sortation, they scaled back their manual operations a while ago as they were no longer required, meaning they had no quick alternative to resolving the issue.’

‘As soon as news broke of the ransomware attack our CEO, Mark Siviter, spoke with their International Director to ask if we could help in any way. My team and Mark then had a brainstorming session with Nigel Arkwright, Chief Information Officer, and his team to see what we could do.’

Jersey Post currently uses a software called IPS, a system that the postal technology group at the UPU developed and is used to dispatch tracked mail. This is used alongside Jersey Post’s own Atlas system for untracked mail.

Tracy explains, ‘Our IPS system is web-based and uses International Mail Processing Codes (IMPC) in the UK that define what country and office the mail has originated from, which allows us to post outbound mail. In a fortunate coincidence, we had shut down two IMPC codes on the same day as the Royal Mail attack as these were not being used. We quickly contacted the UPU and

explained that we needed the codes to ensure they did not close them as we had initially instructed, this enabled Royal Mail to use them for dispatch, in large part due to the innovation of our IT team.’

The IPS system that Jersey Post uses is a web-based system, very light touch and created for small postal operators, it is not designed for the scale of Royal Mail, so the Jersey Post IT Team had a massive challenge on their hands to make it workable for Royal Mail.

Acknowledging that the international team at Royal Mail were out of practice dispatching items due to their fully automated systems, Tracy explains how as Group we stepped in to get them up and running, ‘We went to their international distribution centre to train their staff on the IPS software and teach them how to create a dispatch to send an item. We encountered several challenges, a lot of the staff there don’t encounter laptops or PCs in their day-to-day roles so were unfamiliar in using technology, we encountered language barriers as well.’

‘Louis Wilson, our International Service Delivery Manager, was integral in getting Royal Mail staff up and running, creating instructional videos for them to follow. Whilst Ray Legg, our Head of International Regulations and Settlement, was key in working with Royal Mail to put processes in place to ensure we were not billed by the overseas posts for delivering the Royal Mail shipments.’

The IPS system that Jersey Post use is a web-based system, very light touch and created for small postal operators, it is not designed for the scale of Royal Mail, so the Jersey Post IT Team had a massive challenge on their hands to make it workable for Royal Mail.

Whilst Royal Mail had to contend with the backlog of international mail (they were still receiving items when they shut down international operations caused by the ransomware attack), there was also a pre-existing backlog from the previous industrial action strikes.

‘The IT team had the biggest piece of work as pre-advice had to be processed for all international items to enable Royal Mail to send through the IPS system. In total there were 11 million items to process pre-advice for, a massive undertaking for our team, they gave 100% dedication working weekends and evenings to turn everything around as quickly as possible.’

Tracy added that it was safe to say Royal Mail had no other viable options to get back up and running, Jersey Post ensured they were ‘business as usual’ within two weeks, with all staff fully trained and everything running operationally.

‘I would like to give a big shoutout to all involved who enabled this massive undertaking to be a success, including Adrienne Dawson in my team kept who successfully kept our ETOE business running allowing myself, Ray and Louis to work on the Royal Mail project, and of course Nigel Arkright and his team who were integral to the success. It no doubt demonstrates how innovative we are as Group and the in-depth knowledge we have of international business.’

It was reported in the Guardian newspaper that six weeks after the initial attack at Royal Mail that international shipping resumed normal services. According to Tracy this was the result of hard work and dedication from Jersey Post.

Jersey Post is a nimble business with a wealth of expertise and because of this it was able to jump in and support Royal Mail, an action that has been praised within the Postal Industry and has done no end of good for the reputation of the business. This experience also proved a successful commercial opportunity for Jersey Post and one that will hopefully be fruitful in future.

About Tracy

Tracy has a wealth of knowledge of the postal industry and has been at Jersey Post Group for nine years, having previously worked at Royal Mail for 20 years as the Regional Director of International for Royal Mail and Parcelforce. Within this role Tracy was in charge of Royal Mail’s relationships with all overseas postal operators. Tracy also as four years’ experience as chair of the Universal Postal Union Parcel Group. She moved to Jersey in 2014 to help set up the International Extra Territorial Office of Exchange (ETOE) Business for Jersey Post, which enables us to send mail from territories outside of our own, i.e. Jersey. Since then, Tracy has been dedicated to overseeing the Group’s international services.

Jersey Post ensured they were ‘business as usual’ within two weeks, with all staff fully trained and everything running operationally.

Customer Survey Results 2023

This year’s Jersey Post customer survey ran from Monday 20 February to Friday 10 March. The annual survey gives Islanders the chance to have their say on our services and us the opportunity for us to understand our strengths as a business in the heart of the community, as well as to reflect on where we can make improvements for our customers. In total, we received 5,375 responses, please see a summary of the results below:

Significant Percentages

POST OFFICE NETWORK

85% Good or very good

POSTAL SERVICE

93%

Good or very good

DELIVERY SERVICE

89% Good or very good

Common Themes

Delivery

Delivery officers consistently received responses stating they are cheerful, friendly, polite, helpful delivery officers who work hard against the challenges of UK strikes, weather and a changing industry.

General Services

There was positive feedback for Jersey Post’s general service levels across the organisation including; postal workers, RDP and Broad Street counters and the customer services team at RDP , who all received mentions and were thanked by respondents for their hard work in a challenging industry.

Cost

Customers expressed their concern over the cost of postage, finding it inhibiting to send small gifts and cards to the UK, in comparison to the cost of postage from UK to Jersey. Countries that were also mentioned in this respect were France, USA and Australia.

Parcels

There was high praise for the SecureDrop service, customers really love the flexibility this service offers. It was emphasized that that consistency could be improved in the use of property locations but there is also a chance this is a reflection on other delivery providers that customers may not be aware of. Parcel lockers were also praised as a convenient method of collection.

With regards to the sending of parcels, customers struggle with navigating the online CN22 requirements, however, they like being able to use the online service and there have been several suggestions that a drop box that can accommodate parcels outside of hours be instated.

Who Got a Mention?

St Clement Delivery Team St Mary Delivery Officers

Gordon

Paul

Maria Mitchell

Victoria Taylor

Alan

There was positive feedback for Jersey Post’s general service levels across the organisation.

WITH JERSEY POST GROUP’S DIGITAL BUSINESS, VAIIE, GOING FROM STRENGTH TO STRENGTH, THE TEAM CONTINUES TO GROW. ADAM BROWN, VAIIE PROGRAMME MANAGER, PROVIDES INSIGHT INTO THE NEWEST MEMBERS OF THE TEAM.

At Vaiie we are focused on continuing to enhance the way businesses meet their regulatory obligations through digital solutions.

To support this goal, we are pleased to announce the arrival of Jamie Le Brun, Jonathan Flanagan, Jack Le Riche and Joe Harvey as Senior Developers.

Luke Hopton, Senior Architect at Vaiie who heads up the development team commented, “We’re delighted to welcome these new team members to Vaiie. A Jersey-based development team means our RegTech software is built in a leading international finance centre. The new hires give us one of the strongest development teams on the Island.”

Jamie Le Brun joins Vaiie as a software developer with a primary focus on front-end development and full-stack systems architecture. He previously worked as lead developer for a Jersey-based FinTech company and has run his own automation business.

Jonathan Flanagan has over 15 years’ experience in the development, test and management of software applications, in particular in the banking and Financial Services Industries. In his new role, Jonathan develops the backend solutions for our products which integrate with multiple APIs and industry leading RegTech services.

Jack Le Riche has a proven track record in product delivery working within both large conglomerates and small specialised teams. Jack specialises in providing multi-platform applications across both desktop and mobile environments.

Joe Harvey has experience both on the client and agency side, delivering effective technology solutions to a wide range of sectors. He brings his extensive experience in integrating multiple systems, via REST and SOAP based API’s, to provide cost and time effective end-to-end solutions.

Lee Bosio, Managing Director of Vaiie said, “As a technology-first business, we are invested in the future of the RegTech industry and its development. As the business grows it is important that we invest in the right people, and we’re thrilled to see our tech team expanding.”

Our solutions digitise experiences to enhance the way businesses meet their regulatory obligations, particularly when it comes to customer onboarding. Our Identify product utilises intelligent technology that can drastically reduce onboarding time, cost and abandonment rate. It can also provide enhanced document analysis capabilities to reduce the risk of fake documents being accepted.

A Jersey-based development team means our RegTech software is built in a leading international finance centre.

Name: Jamie Le Brun

Role: Senior Developer

“I am a software developer at Vaiie with a primary focus on frontend development and full-stack systems architecture.

I am a physics graduate with experience in a wide array of professions, from teaching to fund administration.”

Background

After discovering coding in my late twenties, I threw myself into a career in software development and have since worked as a consultant, run my own automation business, and, most recently, worked as the lead developer at a Jersey FinTech company.

Life altering tech event

My first exposure to coding - VBA in Excel.

Most interesting read of the year

Sapiens: A Brief History of Humankind by Yuval Noah Harari.

Name: Joe Harvey Role: Senior Developer

“I have always had a keen interest in technology, which lead me to studying Web Design at University. Since graduating, I have worked with a wide mix of programming languages and technologies from Linux server administration through to React and Vue based frontend applications.”

Background

In recent years, I have found my steer to be towards backend development with a focus on performance and security. Outside of work, I like to keep active and enjoy a wide range of sports including basketball, crossfit and triathlon.

Life altering tech event

An introduction to “Web Design” in Year 7 ICT which taught me the basics of HTML and CSS. After the initial 2-3 lessons covering the topic, a few friends and I continued developing our own personal homepage throughout our lunch breaks and free time. Seeing some success with this trial and error based approach (Google was in its infancy at this stage, I would have been more likely to “Ask Jeeves” than to have “Googled It”!) was almost certainly the catalyst which lead to my ongoing interest in programming.

Most interesting read of the year

Chasing Excellence by Ben Bergeron. An insightful dive into how to think about performance, motivation and commitment. Predominantly in the context of sport, but much of which is transferable to all areas of life.

The new hires give us one of the strongest development teams on the Island.

Name: Jonathan Flanagan

Role: Senior Developer

“I develop the backend solutions for Vaiie products which integrate with multiple APIs and industry leading RegTech services. I have over 15 years experience in the development, test and management of software applications, across the Banking and Financial Services Industries.”

Background

Prior to joining Vaiie I played a key role in cultivating API adoption across the Financial Services Industry in Jersey. I have also supported FinTech software providers with the technical integration of their products in to the JFSC Registry API channel.

Life altering tech event

Attending the Umbraco Codegarden event in Odense, Denmark. Think of Codegarden as a one-of-a-kind Glastonbury festival for Umbraco developers filled with humour, hipsters, flat white coffee and bingo! Inspiring tech talks that make you want to build cool stuff!

Most interesting read of the year

Atomic Habits by James Clear. It explains how your success is the product of your daily habits. By making small incremental changes they can compound into remarkable results over time.

Name: Jack Le Riche

Role: Senior Developer

“As a developer, I have worked within specialised teams and have helped provide multi platform applications across both desktop and mobile environments.”

Background

I have a proven track record in product delivery working with a large media conglomerate and a small but specialised team that pioneered web based mobile gaming in the United Kingdom.”

Life altering tech event

Receiving my first Game Boy or PSOne. Both consoles led me to develop an interest in how to build games and learn to code.

Most interesting read of the year

Disrupting the Game: From the Bronx to the Top of Nintendo by Reggie Fils-Aime.

The future of posts

Escher recently released the fifth edition of its annual industry outlook report, The Future of Posts 2022, exploring options and opportunities as the world and eCommerce marketplace settles into a relatively new normal. In a recent edition of Mail and Parcel Express Review (MER), Escher’s Marketing Manager, Eamon Kehoe gave an overview of their findings which we have summarised below to provide insights into the industry’s future »

In partnership with Triangle, the Escher team gathered, analysed, and reported valuable industry insights from 284 respondents from 91 national post offices worldwide, sharing their automation strategies, point of sales channel selections, key investment areas, future networks and more.

After shifting into overdrive to manage rising parcel volumes the past few years, Posts now have more breathing room to refocus on retail and delivery network opportunities and other cost-saving, network expanding possibilities.

It’s clear from the Future of Posts report that the future is eCommerce parcels, especially when looking at the numbers. Parcel delivery projections from 2019 for 2020 were modest in retrospect, anticipating 100 billion delivered parcels in 2020. The actual numbers far exceeded that projection with 131 billion deliveries. Looking forward, parcel volumes will only rise, and posts are already laying the foundation to ensure they can handle the increases.

From the Future of Posts 2022 report, we’ve learned that the majority of Posts have experienced improved revenue and profitability growth. However, Posts recognise how essential it is to continue seeking new innovations and means of serving customers’ varied and dynamic needs and demands that focus far more on parcels than any other business unit. Posts now must focus on satisfying a predominantly eCommerce first customer.

With 83% of Posts identifying eCommerce as having the most significant impact over the next five years, many posts are adjusting their investment decisions to prioritise parcel delivery. Comparatively, letter delivery and financial and government services are receiving a fraction of the investment priorities they once did.

Posts are relying on multiple strategies and investments to support this heightened focus on eCommerce parcel delivery to accommodate this massive but manageable core change in the original business model to thrive.

Posts are turning their attention to key areas like last-mile delivery, which tops the list wth 41% of Posts indicating it as the top investment priority over the next three to five years. Digital transformation, customer experience, and technological investments in parcel sorting and handling follow closely behind.

MAJOR THEMES EMERGING ACROSS POSTAL LANDSCAPE

Today, Posts have the resources, ideas, and technological infrastructures to significantly shape the new reality in eCommerce and parcel delivery. Escher has discovered several themes from their Future of Posts report, covering areas such as changing diversification, prioritising inbound delivery strategies over outbound, optimising the last mile, leveraging the retail network for delivery, and more.

EVOLVING DIVERSIFICATION STRATEGIES

Posts have demonstrated incredible versatility in moving further into parcel delivery quickly and effectively. There are several strategies that Posts are working on to achieve the diversification necessary to offer many traditional services while also managing last-mile deliveries with ease, greater efficiency, and lower costs.

ECommerce parcel delivery remains at the top of the postal operators’ list of future revenue-making initiatives for the second year. And while other services such as third-party logistics, prescription drug, grocery delivery services, and inbound retail strategies are also services Posts are investing in, the focus is clearly on the eCommerce parcels business.

INBOUND VS OUTBOUND DELIVERY STRATEGIES

Given that in the not-too-distant past, Posts primarily focused on letter deliveries, it’s fair to say that their main service was outbound and has remained so for the past few years.

But things have changed and people are happier to go out to run errands, like picking up a package while grocery shopping. With that, Posts have an incredible opportunity to provide a vast array of ‘inbound’ services that also support changing diversification goals and efforts.

With more emphasis on providing inbound services, postal customers can customise their last-mile experience, opting to pick up their packages at a retail office, smart locker, or pick-up and drop-off location. Customers can connect through mobile apps to request change of delivery options, track delivery status, and so much more.

ECOMMERCE PARCEL PROFITABILITY

An important focal point for Posts is getting to profitable growth in the highly competitive eCommerce market without cutting corners or the expense of customer satisfaction.

There might never be a complete return to pre-pandemic “normalcy”, as 84% of Posts noted a massive increase of eCommerce parcels during the past few years, so the path to profitable growth likely lies elsewhere for Posts.

With 83% of Posts identifying eCommerce as having the most significant impact over the next five years, many posts are adjusting their investment decisions to prioritise parcel delivery.

Data from the Future of Posts report supports the idea of three crucial ways to get to profitable growth in a new delivery model:

- Optimise Last-Mile

Most Posts report that last-mile delivery compromises about 70-80% of labour costs and the overall cost structure. Posts are finding ways to address this high-cost issue and plan to focus on cost-saving strategies such as repurposing the depot for local fulfilment, centralised sorting, track and trace solutions, and more.

- Provide Relevant and Meaningful Automation

Automation offers key benefits such as improving the customer experience, decreasing human workload and job related stress, facilitating seamless communication, and much more. “Touchless” will be an increasingly used term as Posts move to reduce the number of interactions between staff and parcels, and automation begins to receive higher and higher priority. According to the Future of Posts report, we’re already seeing this, with 43% of Posts citing automation as a key cost reduction initiative for their delivery network this year. OCR, self-service, and track and trace technologies as well as areas Posts are prioritising now to expand automation throughout a Post’s operations.

- Leverage Retail Network to Expand Delivery Capacity

A great way to expand delivery capacity is to leverage the retail network. Post offices, PUDO locations, smart parcel lockers, and self-service kiosks are all ways Posts can handle higher parcel volumes. So while self-service and new PUDO locations are key part of reducing costs on the retail networks for Posts, these four channels are also currently the top four retail network channels according to the Future of Posts report. This means that Posts can start with this strategy of reducing delivery bottlenecks by leveraging existing assets.

CROSS-BORDER CHALLENGES

While prioritising eCommerce parcels is clear for Posts, there are some areas Posts are struggling with, such as cross-border shipping and eCommerce. Survey respondents stated that they plan to introduce strategies for increasing international parcel volumes. Still, challenges exist, such as real-time tax and duty estimation, transit times, cost transparency, and documentation difficulties.

ANALYTICS OPPORTUNITIES

When Posts can tap into the power of real-time analytics across their entire network, they can make better decisions and keep costs contained while ensuring customers are happy. From the Future of Posts report, 77% of Posts are using data analytics to understand operational efficiencies, 70% for exploring ways to boost customer service, and 69% for optimising last-mile delivery.

HOW DOES JERSEY POST GROUP FARE?

Jersey Post can tick a lot of the boxes that have been highlighted within the Escher report, demonstrating our innovative skills as a business. We already optimise our parcel sorting through automation for example. Over the last few years we have acquired and invested in other businesses throughout the world that allow us to exert some control over the supply chain and negate cross-border challenges where possible. In Jersey, initiatives including parcel lockers, selfservice kiosks and SecureDrop allow us as a postal operator to optimise our capacity for delivery. Overall, Jersey Post Group remains nimble and we adapt our processes and strategies to stay ahead of the game, as the world of Posts continually evolves.

*Article extracts from Triangle Mail & Express Review Winter 2022 Edition.

77% of Posts are using data analytics to understand operational efficiencies

71% of you said you prefer email communication

Have you set up your Jersey Post email address yet?

We recently wrote to all Jersey-based employees to advise that we are issuing every employee within the business with a company email address.

This is not only in response to our colleague survey, whereby 71% of you said you would prefer to receive company updates via email, but so that we can also communicate with you as quickly and efficiently as possible.

By setting up an email address, you will:

• Be kept up to date with the latest company news

• Have greater speed of information

• Get more secure internal communications

• Support the business in reducing its paper waste

Email set-up support sessions

How to set up an email address:

1. Visit www.office.com

2. Click sign in

3. Type in your email address: Firstname.Lastname@jerseypost.com

4. Sign in using the password sent via text

5. Reset password

A member of the IT team will be available in the canteen to offer support with setting up your company email address on the following days and times:

Wednesday 12 April 08:30 to 09:30

to 16:30

Friday 14 April 08:30 to 09:30

to 16:30

DAVID MCGRATH Chief Commercial Officer

The perfect storm of Brexit, Covid and the invasion of Ukraine has disrupted the fulfilment industry and challenged Jersey Post’s business model. Chief Commercial Officer, David McGrath, gives us an insight into how the business is adapting.

Moving forward against the tide

Amazon has halted work on its $2.5bn Virginia headquarters, laid off thousands of staff and announced the closure of warehouses across several continents.

At first glance though, the eCommerce giant’s cost-cutting measures appear to have little, if anything, to do with Jersey. After all, Amazon does not employ any staff in the Island and any orders placed by residents are continuing to arrive.

However, the problems faced by Amazon are having a significant impact on Jersey Post, for whom Amazon is one of its biggest customers.

‘The entire fulfilment and logistics industry is facing incredibly difficult trading conditions at the moment,’ explains David.

‘Our two biggest customers are Amazon and Royal Mail, both of whom are facing significant challenges. Amazon has announced plans to close three UK warehouses this year as it implements a raft of cost-cutting measures across the group. Royal Mail has recently been hit by both a cyber-attack and considerable unrest among its workforce, leading to industrial action, and which has prompted many businesses to look for alternative delivery providers. If they lose business to these competitors, we lose that business from them.’

But what is behind these problems? In simple terms, says David, the ‘perfect storm’ of Brexit, Covid and the Russian invasion of Ukraine, all of which have contributed to today’s cost-of-living crisis, have driven a sharp decline in a sector which had been booming. ‘While I am confident that eCommerce will continue to grow, and that the long-term future is bright, there is no doubt that we are in a tight spot at the moment because of that perfect storm,’ he reflected.

‘Trading conditions are very complex and consumer confidence is at an all-time low. With the Bank of England interest rates going up, mortgage costs rising and the cost of everything from fuel to food increasing dramatically, people do not have the disposable income that they had a year or two ago.

‘As a result, the money that might have been spent with Amazon or other online retailers is now being used to heat the house or put food on the table, which means that parcel volumes are dropping significantly.’

Acknowledging that Jersey is in some ways, ‘insulated’ from this decline, David says that, from a global perspective, Jersey Post – which last year gained 40% of its revenue from our international operations – has seen a ‘massive decrease in volume while continuing to win new business and hold onto existing contracts’.

‘That has had an impact on the cost of doing business as logistics is very much a game of volume,’ he said. ‘The cost of transporting goods around the world has gone through the roof because of fuel shortages. The cost of running the aircraft or ship is the same regardless of how many parcels are on board, so if that carrier is not full, it is not economical to operate.

‘Competitors are looking to hold on to volume at lower prices to have some contribution to costly networks, which means that there is a risk of a race to the bottom at which mail workers are at risk of being squeezed.’

Faced with this picture, it is unsurprising that a number of postal operators. This includes Guernsey Post which this year announced that it would be making a tenth of its workforce redundant after posting a £2m loss for last year.

In contrast to this, at Jersey Post we have no intention of ‘managing decline’ but are instead committed to growing the business – despite the short-term costs associated with such an approach. »

…we at Jersey Post, have no intention of ‘managing decline’ but are, instead, committed to growing the business.

‘While eCommerce may be seeing a short-term decline, it will bounce back so we just need to weather the storm over the next two or three years,’ David said. ‘To do this, we have to find more new and diverse business opportunities to bridge that revenue gap. It is vital that we do this through both our domestic and international business so that we can continue to deliver the local services which are so important to the Island.’

In many ways, says David, the removal of low-value consignment relief in 2012 –which ‘decimated the Island’s fulfilment industry’ – has provided some valuable lessons and as a postal operator has put us in a stronger position to adapt to current trading conditions.

‘When LVCR was withdrawn, the fulfilment business – something which had been our bread basket for many years – left the Island overnight. At the same time, letter mail was in terminal decline – in fact, traditional mail volumes have fallen by 90% in the past ten years – so we recognised that we had to reorganise and reprioritise the business. As a result, we adapted, amended our strategy and recovered strongly,’ he said. ‘And that strategy, which saw a considerable investment in automation and parcel-sorting technology in Jersey, put us in a really good position to reinvent ourselves.

‘In the intervening ten years, we have capitalised on that and, although inflationary pressures are impacting on the short-term sustainability of many areas of our business, we are confident that the future is bright.

And not only are we committed to its existing business operations both locally and overseas, but we are continuing to expand and compete for increased market share.’

‘We are still investing, growing and diversifying,’ said David. ‘Our revised strategy, at a time when people were beginning to trust online shopping, recognised that we needed to capitalise on the impending uptick in inbound parcel traffic. »

…to fund our universal service obligation and maintain the standards that Islanders expect from their post office, we needed to look beyond our own shores.

‘Having invested in the necessary infrastructure to support this, we recognised that with a limited population in Jersey, we could only grow the business so much within the Island. Therefore, to continue to fund our universal service obligation and maintain the standards that Islanders expect from their post office, we needed to look beyond our own shores.

‘There began our investment in UK businesses, freight-forwarding companies and Customs clearance to bring us closer to the supply chain and give us greater control over our margins.’

As part of that diversification strategy, we started investing in businesses in the UK, America and the Far East, all of which gave the company ‘access to new revenue streams’.

But despite a ‘healthy growth’ in these business operations over recent years, David says that the current global downturn ‘is squeezing our international business’.

‘The disruption across the global supply chain means that the cost of doing business has exploded and become unprofitable in many areas,’ he said. ‘Therefore, while we have a business which is capable and ready to win new business and an infrastructure to compete in the cross-border space, these rising costs are cutting our legs from under us.

‘Having said that, while some of our business areas are now operating at a loss, we will continue to invest in, and win, new business so that when the economy recovers, we will be in a strong position to capitalise on that renewed consumer confidence.’

On the global front, the new business which we are targeting is, says David, ‘that which is easy to onboard and doesn’t require many infrastructure changes so it offers the greatest revenue-generating opportunities’.

Locally, meanwhile, we are seeing ‘resilience’ across a number of areas, with our philatelic business going ‘from strength to strength’ and the foreign-exchange arm benefiting from a renewed appetite for travel following the pandemic.

‘Our digital business, Vaiie, is also trading strongly and playing a key role in supporting the Government of Jersey with some of its digital objectives,’ said David. ‘This has included the launch of JerseyMe, an identity service developed to help Islanders to access services digitised by the government.’

And, of course, central to Jersey Post’s ethos is our commitment to the local community.

‘Ultimately, we are a community business employing a considerable number of people and having a presence on the doorstep of every household six days a week,’ said David. ‘As an organisation, our purpose is to keep Islanders connected and we are very aware of our social responsibility to residents.’

‘That is why our international networks and investments are so important because they enable us to provide an asset for Jersey.’

And, on that note, David returns to the importance of building on the organisation’s strategy to ‘weather the storm’.

‘The good news is that we are in a really strong position with the infrastructure, skills and people to grow and compete,’ he said. ‘We know that letter mail will not return. The future is all about

eCommerce and our digital division. As energy prices begin to fall again and consumer confidence returns, eCommerce will bounce back.

‘While we fully expect the next two or three years to be difficult, we have to keep investing and looking forward to ensure not only that we can withstand the current turmoil, but that we continue to build a business with a vision for the future, and that in the meantime, we continue winning new business and supporting our key partners such as Amazon and Royal Mail.

‘In a nutshell, it is not pretty out there at the moment and many of the factors hitting our margins are beyond our control, but we know what we are doing. We are not sitting here feeling sorry for ourselves. We are creating opportunities and we are looking forward to a strong future.’

Jersey Post is braced and ready to tackle 2023 successfully, despite the current industry challenges we are facing.

…when the economy recovers, we will be in a strong position to capitalise on that renewed consumer confidence.

On 8 March, International Women’s Day (IWD) was celebrated around the world and the 2023 theme is #EmbraceEquity.

The IWD 2023 #EmbraceEquity campaign theme seeks to get the world talking about why “equal opportunities are no longer enough” and can in fact be exclusionary, rather than inclusive. Everyone is now encouraged to embrace equity in the workplace.

Across the Jersey Post Group, we strive to embrace equity and are proud to support this every day. We strive for a world that’s diverse, equitable and inclusive for all. In honour of International Women’s Day, we invited all of our colleagues around the business to celebrate women in the workplace. We were inundated with lots of wonderful comments, and we brought colleagues together to enjoy a tasty cupcake and celebrate IWD!

We strive for a world that’s diverse, equitable and inclusive for all.

UNDERSTANDING INTERNATIONAL WOMEN’S DAY 2023

If we breakdown equity and equality to their basic definitions it helps us to understand the difference.

- Equality means each individual or group of people is given the same resources or opportunities.

- Equity recognizes that each person has different circumstances, and allocates the exact resources and opportunities needed to reach an equal outcome.

Example of the key difference

Belgium-based YouTuber Tamara Makoni, founder of Kazuri Consulting explains the difference between equality and equity - and why it truly matters to #EmbraceEquity.

“Imagine that you are babysitting two children, and they are hungry. You go to the fruit bowl, and you start to pick up two apples to give them to each child. However, you remember at the last moment that one of the children is allergic to apples. Instead, you reach for one apple and one banana, and that way you’re being fair,” explains Tamara. “You still give one piece of fruit to each child, but you’re also being equitable because you’re giving each child a legitimate way of satisfying their hunger. If you had gone for two apples, the child who’s allergic to the apple would on the surface have a way to satisfy their hunger, but they couldn’t do that without getting ill. In this way you’re being fair,” says Tamara. “You’re giving each child a piece of fruit but, you’re also giving them something that is in line with their individual needs so they can be successful.”

Scan the code to see Tamara’s video.

Celebrating women

“Leanne joined us in September and has led our Fareham branch by example. She was rightfully honoured with the Manager of the Year award at our recent Jersey Post Group People Awards”

Leanne

Fay,

General Manager, JPGL

at Jersey Post Group

“I would like to celebrate al the amazing women at both JPGL and Woodside, I am privileged o have such fantastic co-workers…”

JPGL & Woodside Teams

Celebrations around

the Group

Small Island Farm to Channel Islands Logistical Solutions

challenges in transporting goods out of the Channel Islands to the United Kingdom, Europe, as well as inter-island distribution. The business has been part of the Jersey Post Group family for two years, in that time it has continued to grow and develop.

Delivered caught up with Charlie Gallichan, Director of Woodside Logistics to delve into the how the business has grown to serve the Channel Islands »

CAN YOU TELL US ABOUT THE HISTORY OF WOODSIDE LOGISTICS?

We created Woodside Logistics in 2015 primarily because we were frustrated with the freight options that our Woodside farming business had, both in terms of quality and cost. We would spend a year growing produce to sell, for us to get to the delivery stage and encounter challenges that would put our hard work from the previous year at risk because of logistical issues. As a year-round business, we thought that we could resolve our problem by providing our own logistical solutions. We started that journey in January 2015 with a single lorry, which I drove, and two trailers. From then on growth happened quickly, our original purpose for the logistics business was primarily to serve northbound traffic, which of course was the opposite to every other freight provider available at the time. We continually had empty trailers returning to the Island, which in turn was where other freight carriers were struggling, so inevitably the business progressed from there. We continued to grow and started operating in Guernsey in January 2018 and we opened our own depot in Portsmouth in November 2019.

HOW DID WOODSIDE LOGISTICS BECOME PART OF JERSEY POST GROUP?

Woodside Logistics was really taking off and we touched base with Jersey Post regarding shipping containers directly into France because we were trying investigate if a southern route could be established. It was at this stage we started talking about investment and logistical solutions moving forward with Jersey Post. It made sense to me to be part of something bigger; we had reached a stage whereby the business was too big to be small and too small to be big, and we still had growth that we wanted to achieve. So in April 2021, we joined the Jersey Post Group.

CAN YOU TELL US HOW THE BUSINESS HAS CHANGED OVER THE LAST FEW YEARS?

The business has grown in every aspect, location, revenue and headcount. Whilst we have retained the original team, we have built on that team and we now have a team of approximately 35 in Portsmouth alone. We’d all like to ensure the continued growth of Woodside Logistics, it’s also a personal goal for me is see how far we can grow the company, from starting out as a small solution for our farming business to the reputable Channel Islands freight partner it is today and beyond. In 2022, we have seen a fantastic 47% growth on the previous year, and I am confident we will continue to see growth in 2023.

WOODSIDE LOGISTICS NOW WORKS IN PARTNERSHIP WITH THE CO-OPERATIVE SOCIETY IN GUERNSEY, CAN YOU TELL US HOW THIS OPPORTUNITY AROSE AND WHAT IT ENTAILS?

Guernsey Dairy currently doesn’t offer any delivery services, as such a third party was required to deliver their products to shops across the Island. We were thrilled to win the contract and we agreed on a deal whereby we collect the milk on a daily basis and deliver it into their stores on their behalf. To fend off competition and win a nationally recognized, well-established company like the Co-operative Society is a really big achievement and a testament to the growth and ambition of the business.

DO YOU SEE THAT RELATIONSHIP CONTINUING TO GROW BEYOND THE CURRENT OFFERING?

We certainly hope so, our current contract starts from 3 April so it is paramount that we deliver on our promise in what is a very competitive market in terms of cost. We will focus on our strengths, our excellent customer service and the technologies we have in place that make Woodside a reliable choice. When we achieve this, it will certainly pave the way for more opportunities. The business is at a point where we are now integrating lots of our customers’ systems with our own systems with ADI and EDI capabilities, which makes us an easy to use logistical solution.

In 2022, we have seen a fantastic 47% growth on the previous year, and I am confident we will continue to see growth in 2023.

WHAT STRATEGY DOES WOODSIDE HAVE FOR THE FORESEEABLE FUTURE?

We plan to continue our growth and focus on delivering our current services to the highest possible standard. An overall aim for us is to improve accessibility and affordability of all goods from suppliers in the UK for Channel Islands consumers, and ultimately provide them with a competitive alternative.

THE WOODSIDE LOGISTICS PORTSMOUTH TEAM RECENTLY WON THE TEAM OF THE YEAR AWARD AT THE UK PEOPLE AWARDS, HOW DO YOU FEEL ABOUT THAT?

Obviously, I’m very proud of the Portsmouth team and where they’ve come from; a small team of four in November 2019 to a team of 35 today which operates 24/6. Of the three Woodside hubs its certainly the busiest because Portsmouth handles everything. Jersey and Guernsey obviously have a proportionate split, so that tends to be 40% Guernsey, 60% Jersey, but Portsmouth gets 100% to deal with on a daily basis. They receive over 100 deliveries per day and that delivery can be anything from an envelope in the back of a van to a double deck with 50 pallets on it. It’s a really busy depot and the team is very hard-working, the award was a well-earned win for them. With successful, dedicated teams across the three hubs and a clear strategy, the future is certainly looking bright for Woodside Logistics.

Our services:

• Food

• Horticultural

• Recycling

• Alcohol

• Healthcare & Pharmaceutical

• Retail

Commercial & Domestic Freight Services

Operating between the UK and the Channel Islands, Woodside Logistics provides a high quality customer focused freight service.

Our team has the expertise to advise on all aspects of shipping, providing a service with the skill and experience our clients have come to expect.

Shop local from the comfort of your home and discover a diverse range of products on Fetch from over 120 wonderful businesses.

Gift Vouchers

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Island-wide Delivery

Under £80

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Global coverage. Local expertise.

APG Global is a full-service, customer focused, logistics provider specialising in shipping, handling, customs clearance, and delivery solutions in one all-inclusive, easy-to-use service.

Strategically located in the heart of Miami freight district, we are just minutes away from the Miami International Airport, neighboring key ocean carriers and steamship line facilities. Our primary network spans throughout Central America, South America and the Caribbean, where we have successfully appointed top-level strategic partners in each respective territory.

Europe

North America

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Middle East

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Australia

www.apg-global.com

PRZEMEK DRIEGIEL

Postman

JOINED JERSEY POST?

2017

TELL US A LITTLE ABOUT YOUR ROLE? I deliver mail and parcels on a daily basis.

WHERE ARE YOU BASED?

I’m based in Trinity.

HOW WOULD YOU SUM UP A DAY IN THE LIFE OF A POSTIE?

Every day you experience a different challenge.

WHAT IS THE MOST IMPORTANT PART OF YOUR ROLE?

To make sure customer items are delivered on time.

WHAT MOTIVATES YOU?

Seeing the smile on my customer’s face and meeting funny friends when I’m out delivering.

WHAT’S THE BEST ADVICE YOU’VE EVER BEEN GIVEN?

‘Don’t stress yourself’ and ‘teamwork’.

TEA OR COFFEE? Coffee.

FAVOURITE TV SERIES OR MOVIE AND WHY?

Googlebox, I like seeing how other people see the world.

NIGHT IN OR NIGHT OUT?

Night in! (I’m too old now for nights out).��

FAVOURITE HOLIDAY DESTINATION AND WHY?

A tropical island.

WHAT DO YOU LIKE TO DO IN YOUR SPARE TIME?

I like to fly drones.

Everyday you experience a different challenge.

People Awards UK WINNERS 2023

On Saturday 18 February, our UK colleagues attended their People Awards ceremony at the Village Hotel, Portsmouth. It was a night of joviality, with attendees celebrating colleagues who have gone the extra mile to demonstrate a high calibre of service to our customers, their work, and each other. The night comprised of a short awards ceremony hosted by Mark Nightingale, Managing Director, JPGL UK, and was followed by dinner, dancing and great camaraderie.

Throughout the month of January, Jersey and UK colleagues were asked to vote for co-workers they view as outstanding individuals within the business and who deserve to be shown some extra appreciation for going above and beyond. We had over 150 nominations, demonstrating the wonderful team spirit throughout the business.

The nominees were then judged by a panel from across the business, including David McGrath, Chief Commercial Operator, Mark Nightingale, Managing Director, JPGL UK, Natasha Martin, Human Resources Partner, Charlie Gallichan, Managing Director, Woodside Logistics, Tracy Hayward, Associate Director, International Services and Nigel Arkwright, Chief Information Officer. The judges had the challenging task of narrowing each category down to a shortlist before selecting the winners.

Team Player Award

The Team Player Award celebrates those colleagues who go above and beyond to provide help, support, and encouragement to those around them every day.

Winner: Hassan Gulaid, London Hub

About the winner: Hassan is always upbeat and happy to help others, even when tasks are out of his usual remit. He often brings in sweet treats to the office to bolster morale and make everyone smile.

Hassan was not in attendance at the ceremony but Max Bailey, Operations Manager, London Hub, collected the award on his behalf.

Outstanding Dedication & Commitment Award

This award acknowledges a loyal employee who plays an integral role in the day-to-day operation to see the business succeed.

Winners: Sian Dibden, Woodside Logistics and Louis Wilson, London Hub

About Sian: Working within Woodside Logistics, Sian has consistently demonstrated that she is always happy to help and is dedicated to the success of the business.

About Louis: Louis has been integral in so many areas of the London Hub. He is a fantastic example of dedication and should be proud of how much he contributes!

Supervisor / Manager of the Year

Being a successful team leader brings motivation, empathy and responsibility, and this award recognises those individuals who inspire their team to achieve great things.

Winner: Leanne Fay, Fareham

About the winner: Despite only being with JPGL for a short while, Leanne has made a huge, positive impact at Fareham and has driven the team to achieve their targets. She makes sure her team’s wellbeing is a priority and that they receive the support they need to achieve their goals. An exemplary leader!

Shining Light Award

This award recognises those individuals that bring joy to the workplace, are happy to help whenever needed and have that extra special sparkle that is contagious to all.

Winner: Kieryn Annette, IT

About the winner: An absolute superstar in IT, looking after some phenomenal talent and working hard to make Atlas a fundamental application in the Jersey Post Group staple. Kieryn is a talented, enthusiastic and helpful person, who clearly demonstrates his dedication to his duties, and ultimately the success of the business.

Kieryn was not in attendance at the ceremony but received his award in the weeks that followed.

Fundraising Success

We would also like to thank everyone who contributed to the raffle on the night, the team raised over £1000 for their 2023 Chosen Charity, Naomi House & Jacksplace.

Special thanks also to Jane Balducci and Michelle Elcombe for organising such a fantastic raffle.

Community Champion Award

This award recognises those who put themselves forward to support the wider community. Whether that’s internally or externally, they work hard to provide continued support to areas in need.

Winner: Michelle Elcombe, Quadra

About the winner: Michelle always goes above and beyond to help colleagues with no questions asked. She has ensured each environment around the business has a wellness area that everyone can access. She is truly passionate about the wellbeing of her colleagues.

Avid Learner & Growth Award

This award goes to someone who is an enthusiastic learner, attends training sessions and is continually striving to improve their skills and knowledge.

Winner: Lucy Pattinson, Woodside Logistics

About the winner: Lucy always gives 100% to her job and adapts to any changes that are thrown her way. She has continually developed professionally and has played an integral role in developing the day to day operation of Ship2me. Lucy has gone above and beyond in making S2M a success!

Team of the Year

The success of a team is the individuals who work together and drive the department to achieve amazing things.

Winner: Woodside Logistics

About the winner: Regardless of any challenges that are thrown their way, the Woodside Logistics team work together seamlessly. They continually produce an excellent level of service and manage freight shipments in a timely manner.

Global eParcel Solutions

• Warehousing and Pick-Pack Fulfillment Services

• International Packet and Parcel Postal Solutions

• International Express Packet Parcel Solutions

• Import and Export Air and Sea Freight Solutions

• Domestic Postal, Ground, and Express Shipping Solutions

• LTL and FTL Domestic Trucking

Phone: (630) 672-8686

Email: customerservice@globaleparcel.com

www.globaleparcel.com

TRADITIONAL MARKETS

Jersey illustrator Lauren Radley has brought to life representations of six of the traditional stalls found in Jersey’s Central and Beresford Street markets, perfectly capturing the lively atmosphere and range of colourful, local produce.

Jersey’s Central Market and Beresford Street Market are found just a short walk from each other in the town of St. Helier and have been home to Island vendors since the 1800s. Jersey’s Central Market is an outstanding example of a Victorian open market and was built as part of the States of Jersey’s Battle of Jersey centenary celebration. Construction started in 1881 and took two years to complete. The Beresford Street Market is located opposite Jersey’s Central Market and is better known as ‘The Fish Market’. Covering around 10,000 square feet, the market was built in 1841 and restored in 1873, 1936 and again in 1972.

JERSEY STAMPS

The stamps, miniature sheet and a range of First Day Covers and Presentation Packs are available to purchase from www.jerseystamps.com

Featured across the six stamps are a fishmonger, a florist, a fruit & veg stall, a bakery, a delicatessen and a butcher. The 98p ‘Fruit & Veg’ stall stamp carries the logo of SEPAC, the Small European Postal Administration Cooperations, and forms part of a joint stamp issue, also entitled ‘Traditional Markets’. The miniature sheet features Jersey’s iconic cherub-clad fountain which is the focal point of the Central Market.

Posties save the day!

We would like to do a big shout out to Dan Irwin (bottom left) and Kieran Monet (bottom right), two of our fantastic posties who helped to avoid a serious incident in Jersey. While out on a delivery run on Saturday 11 March, Dan Irwin was delivering on Queens Road, one of Jersey’s busiest main roads, when he saw a young child of approximately three years old, barefoot and trying to run onto the road outside some residential flats. He acted swiftly, picking up the youngster and preventing a tragedy.

At this time another delivery officer, Kieran Monet, happened to drive past and stopped to find out what happened. Kieran then went to try and locate the child’s parents. He successfully found the child’s mum the child was safely reunited with her.

Well done to both Dan and Kieran whose quick actions helped to prevent what could have been a tragic incident. Both delivery officers have demonstrated just home much Jersey Post plays a part in the heart of the community!

Sorting office opens at St Peter’s Technical Park, Jersey

On Monday 27 March, Jersey Post opened a small delivery office at Unit 2A in St Peter’s Technical Park.

The addition to the postal operation in Jersey is the result of feedback from our all-island household survey, which showed that there is customer demand for quicker services. By opening a small delivery office in St Peter, operations in the West of the Island can be improved by having a dedicated team to deliver items as quickly and efficiently as possible. In addition, this helps with overall space and volume management.

There will be approximately 15 employees working from the site from Monday through to Saturday.

Long server recognition for Garry Evans

Congratulations to Garry Evans, Lead Technical Designer for Vaiie, who celebrated 20 years of service at the Jersey Post Group on 1 April 2023.

Garry started out as Warehouse Operative, progressing over the years in several roles, including; Warehouse Team Leader, Warehouse Supervisor, Warehouse Shift Co-ordinator, Print Room Technician and Technical Designer before being promoted to Lead Technical Designer for Jersey Post Digital, which then became Vaiie in 2019.

Special thanks to Garry for his dedication and hard work over the years.

Well done Garry!

Half marathon success for Vaiie’s Reuben Rushton-Taylor

On 5 March, Technical Developer, Reuben ran the London half marathon with his sister in support of Mind Jersey

Reuben said of the challenge, ‘My sister is training for the full London marathon and I was keen to support her with this and help her to keep pace.’ Reuben completed the half marathon in 1 hour 34 minutes and proved himself to be a fantastic coach, with his sister placing in the top 10% of female runners.

Reuben is an avid runner often taking part in Park Run events and he is a key member of Vaiie’s run club.

Well done Reuben!

Mind Jersey 2022

In 2022 we were proud to support Mind Jersey as our Chosen Charity. On 3 February we presented them with a cheque for £10,642.29! We were thrilled to provide this support and we know it helps aid their vital mission of ensuring that everyone in Jersey who is experiencing a mental health problem gets the support they need.

My sister is training for the full London marathon I was keen to support her with this and help her to keep pace.

World Mail & Express Americas Conference (WMX)

In February, the latest WMX conference was held in Miami, a fantastic opportunity for the logistics industry to come together and collaborate, share ideas and gain insight to current trends in the industry. Leslie Foxhaven, Managing Director of APG Global (Part of the Jersey Post Group), David McGrath, Chief Commercial Officer and our Director of JPGL International, Dave Wilson were all in attendance at the three day event on the 13 February.

David McGrath also led a discussion on ‘Strengthening The Last Mile’. Delegates delved into the topic on last mile delivery, a very costly and competitive part of the supply chain which is constantly required to diversify to suit the great demands of our modern consumers. Customers expect prompt and efficient delivery and transparency throughout their parcel journey as standard.

This year we also sponsored the attendee lanyards, providing JPGL with unlimited brand exposure for the duration of the conference and making us the first and last brand everyone would see.

Overall the conference provided a great opportunity for JPGL to be recognised on a global platform and to hear about the latest strategies and advancements in the industry, while also learning how these advancements could lead to a more sustainable era in mail and logistics for Jersey Post Group.

Lieutenant Governor Tours Postal HQ

2023 Mental Health First Aiders

There are a number of colleagues across the Jersey Post Group who have undertaken training to become qualified Mental Health First Aiders within the workplace.

The role of a Mental Health First Aider is to be there for you in any situation when you feel you may need to talk to someone. They have been trained to recognise signs and symptoms of mental health problems within the workplace such as stress, anxiety, depression and grief, and are well equipped with resources to direct you to professionals who can help you on your journey to better mental wellbeing.

No matter how big or small your problem may feel, please reach out to them. It only takes one call, email or cup of tea to get started.

LISA STUBBS (JSY) lisa.stubbs@jerseypost.com

LOUISE FLYNN (JSY) louise.flynn@vaiie.com

NIK MILLER (JSY) nikolas.miller@jerseypost.com

NATASHA MARTIN (UK) natasha.martin@jgpl.com

JULIE JONES (UK) julie.jones@jpgl.com

MAX BAILEY (UK) max.bailey@jpgl.com

GABRIELA VLAD (UK) gabriela.vlad@jpgl.com

LINDA HARAN (JSY) linda.haran@jerseypost.com

MAX FELTHAM (UK) max.feltham@jpgl.com

Customer postage tablets now available at Broad Street Post Office

In February, we officially launched a new self-service area at Broad Street Post Office.

The area features two tablets and label printers which customers can use to create, buy and print their postage labels. This not only supports customers that do not have access to our online services at home, but it also reduces queue waiting times at the post office, which ultimately improves overall customer experience.

If customers have already purchased their labels using our postage tool but do not have access to a printer, they can simply pop into the post office to use one of the tablets to scan the QR code in their order confirmation email to print their label. In addition, the tablets also allow customers to print their Jersey Post return labels in the exact same way.

Neil Harrison, Head of Retail and Counter Services, said, “The tablets have really helped reduce the queues at the post office, and we’re seeing more and more customers use them. The steps are quick and easy to follow, and within a matter of minutes, you’ve paid for your label, it’s being printed and is ready to affix to your parcel. I think it’s a great addition to the post office.”

Well done to the project team for getting this across the line.

Interim Chief Operating Officer Appointed

Former CFO of Ports of Jersey, Andrew Boustoler, has been appointed as interim Chief Operating Officer of Jersey Post Group for 6 months. Andrew will report directly to Mark Siviter, CEO and be part of the Executive Leadership Team.

Andrew has a legal, financial and auditing background having spent most of his career on the island and he is well versed in States of Jersey Politics. Additionally, the experience he brings to the company from Ports will be invaluable as the business works to accelerate growth for Woodside Logistics.

Andrew will take the lead on company secretarial topics, governance, risk, compliance and will also support on special projects.

Welcome aboard Andrew!

Internal promotion for David McGrath

David McGrath has been promoted from Group Marketing Director to Chief Commercial Officer for Jersey Post Group.

As the Chief Commercial Officer, David will be responsible for the commercial strategy and development within the Group. This involves all business activities in relation to marketing, sales, product development and customer service to drive business growth and market share. Working closely with our CEO, Mark Siviter, David’s primary responsibility will be to ensure the integrated commercial success of the business with development strategies optimized for both short-term and long-term results.

Congratulations David!

The tablets have really helped reduce the queues at the post office.

CHARITY COMMITTEE UPDATE

FEBRUARY Valentine’s Day Sales

For Valentine’s Day in Jersey we sold cupcakes, single red roses and love themed cookies.

Total funds raised: £200

Upcoming in Jersey

The committee has lots of brilliant fundraising activities coming up throughout the year, please see below all for of the fantastic and fun events you can take part in and help raise money for Jersey Child Care Trust.

April

- Donate an hour or more of your salary, please see below for what you can achieve with your donations.

- Guess the weight of our Chocolate Faberge Easter Egg worth £250 for your chance to win it!

May

MARCH Quiz Night & Raffle

On 10 March, the Jersey Charity Committee held a speed quiz and raffle at Chambers Pub & Restaurant, St. Helier. A fun evening was had by all and some of the team from Jersey Child Care Trust joined us for the event as well.

Total funds raised over: £500

- Karaoke Night 20 May at the Up & Down Bar. Tickets on sale from 1 May 2023.

July - Family Fun Day (TBC)

The charity committee has been hard at work this year raising funds for our chosen charity 2023, Jersey Child Care Trust.

A letter from Fiona Vacher, Executive Director of Jersey Child Care Trust

Charity of the Year 2023!

Thank you for choosing Jersey Child Care Trust (JCCT) as your Charity of the Year! By raising money for JCCT in 2023, you will help us to help more children in Jersey.

The children that you’re helping us to support live with real adversities in their lives, many have disabilities, many are living in poverty and many have other challenges to deal with. We want to give every child their best start in life and whilst we helped 160 children last year, we know there are more children who need our help.

Our work is often described as ‘life changing’ by parents, practitioners and other professionals. We measure the difference we make for every child we support and so we know our impact. We plan to come and see you all at Jersey Post to tell you more about what we do and the difference that we make. We will bring our work to life for you so that you know just how crucial your fundraising is for children in Jersey. Watch this space for dates.

THIS IS ROSS.

Ross is autistic and without us, he would not have been able to continue in his nursery. His mum said “Everyday was just a relief when the JCCT stepped in and offered support for Ross. They have been an amazing help to Ross himself, but also to me and our family. They have reassured me on the worst day and we have celebrated together on the good days with his development,” Maggie Brown, Ross’s mum.

Because of his progress at nursery, Ross is now at a mainstream school, in their reception class, with support. This was not thought possible when we first began to support him.

MARCH

Van wrap for Jersey Child Care Trust

To help raise awareness of Jersey Child Care Trust we wrapped one of our vans in their honour!

What We Do

Putting families first, our mission is to deliver a variety of programmes to enable all children to have their best start.

We Enable Access

Because of us, children with disabilities can go to nursery and access other activities.

We Tackle Poverty

We focus on eradicating childhood poverty and prioritise our support for those who need it most.

We Improve Quality

We share, accredit and reward good practice to create safer, better experiences for children and families.

Keeping in Touch

Get occasional JCCT news straight to your inbox. Email kate@jcct.org.je to join our distribution list.

Jersey Child Care Trust, Pip’s Place, 15 Union Street, St Helier, JE2 3RF

Email: Fiona@jcct.org.je

Twitter: @JCCTNews @FionaVacher

Facebook: facebook.com/ JerseyChildCareTrust

Website: www.jcct.org.je

Video: vimeo.com/730021720

Fiona Vacher, Executive Director of JCCT, and children.

JCCT Photos by ©Dasa Wharton photography

Ross and his Support Worker Emily.

UK CHARITY COMMITTEE

The UK Charity Committee has been hard at work raising funds for their chosen charity, Naomi House & Jacksplace.

FEBRUARY People Awards UK Raffle

Jane Balducci and Michelle Elcombe manged to raise a fantastic £1050 for their chosen charity.

WELLBEING COMMITTEE UPDATE

Blue Monday - 16 January

On 16 January, the Wellbeing Committee arranged ‘Brew Monday’, a chance to down tools and get together with colleagues for a coffee and chat, to encourage a sense of togetherness with each other on what is considered one of the most mentally challenging days of the year.

Children’s Mental Health Week 6 - 12 February

The theme for Children’s Mental Health Week 2023 was ‘Let’s Connect’. Human beings thrive in communities and this connection is vital for our wellbeing, and our survival. When we have healthy connections to family, friends, and others, this can support our mental health and our sense of wellbeing. When our need for rewarding social connections is not met, we can sometimes feel isolated and lonely, which can have a negative impact on our mental health.

Let’s Connect is about making meaningful connections for all, during Children’s Mental Health Week and beyond. For Children’s Mental Health Week 2023, we encouraged everyone to connect with others in healthy, rewarding, and meaningful ways.

Jersey staff were also invited to a Children’s Mental Health Workshop held at Postal Headquarters at Rue des Pres on Wednesday 8 February, which was run by Jersey Recovery College. The course was aimed at parents, family members or even people who just want to talk or learn more about Children’s Mental Health.

threatened children, young adults and families from central southern England.

World Sleep Day 17 March

To mark World Sleep Day, the Wellbeing Committee provided guidance on healthy sleep habits and aimed to raise awareness of the impact poor sleep can have on mental health. All guidance information and top tips can be found on Rednet as well as links to some popular sleep and meditation podcasts.

About Naomi House and Jacksplace Naomi House & Jacksplace provide expert hospice care to more than 550 life limited and life