Delivered Autumn 2022

Setting new standards in regulatory technology

Vaiie solutions digitise experiences to enhance the way businesses meet their regulatory obligations.

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Welcome to the Autumn edition of Delivered.

Her Majesty Queen Elizabeth II 1926 - 2022

As a Group we join the rest of the world in mourning the death of Her Majesty Queen Elizabeth II, a much-loved and truly inspirational monarch. The Channel Islands have always had a strong relationship to Her Majesty, who made six official visits to the Channel Islands between 1949 and 2005.

Her reign spanned 15 prime ministers starting with Winston Churchill, born in 1874, and including Ms Truss, born 101 years later in 1975. Queen Elizabeth II’s tenure as head of state spanned post-war austerity, the transition from empire to Commonwealth, the end of the Cold War and the UK’s entry into - and withdrawal from - the European Union and the COVID-19 pandemic. Throughout it all her number one priority remained her duty, even in the days before her passing.

It is with great fondness that we will remember her life and service. Throughout the years, Jersey Post has paid tribute to Her Majesty in our stamp issues, and we reflect on some of these wonderful stamps in this issue of Delivered

In this issue we catch up with some of newest members of the business; our CEO Mark Siviter gives insight on what lies ahead for the business, HR Director, Steve Scott updates us on Jersey Post Group’s People Strategy and we get to know new Managing Director of JPGL UK, Mark Nightingale.

We are also proud to announce our first annual Jersey Post People Awards which will be occurring in November in conjunction with our Jersey Post Christmas Party. We are looking forward to celebrating the hard work and dedication that our employees across the Group continue to show throughout the year.

JPGL UK General Manager, Max Bailey talks to us about all things Customs related and the current challenges facing that sector of the logistics industry. We also discover, from Lee Bosio, Vaiie Managing Director, the ways in which technology has been rising to meet the challenges of Global Events.

I do hope you enjoy reading about current affairs around the Jersey Post Group in this issue of Delivered, and that it shows how everyone in the business is valued and plays an important role in the growth and success of the company.

PUBLISHERS

Jersey Post Group

Postal Headquarters

JERSEY

JE1 1AA

EDITOR

David McGrath, Group Marketing Director

SUB EDITOR

Sonia Ferri, Senior Marketing Manager

Angela Hamon, Marketing Manager DESIGN & PRODUCTION

TPA

CONTACT US marketing@jerseypost.com

Please recycle this magazine.

A TRIBUTE TO HER MAJESTY QUEEN ELIZABETH II

FORESEEING THE ROUTE AHEAD

A tribute to

Her Majesty Queen Elizabeth II 1926 -2022

Jersey Stamps paid tribute to Her Majesty Queen Elizabeth II on many occasions throughout the last 50 years with beautiful stamps, Delivered looks back in pictures at these wonderful issues as the world reflects on the life of a treasured Monarch.

Considered a ‘jewel’ in the British Crown, the Channel Island of Jersey enjoyed a close relationship with Her Majesty Queen Elizabeth II throughout her 70 years as monarch. Her Majesty made six official visits to the Channel Islands between 1949 and 2005, saying one time in Jersey’s States Chamber: “I cherish and greatly value the ancient ties that bind together the Crown and people of this island, ties that happily seem to grow ever stronger.”

The Island’s unique relationship to the Crown has inspired some of the most beautiful and innovative stamp collections ever produced and Jersey has commemorated Royal anniversaries and special occasions with several world-firsts, including the single stamp issued for the 2002 Royal Golden Jubilee which brings together 22 carat gold, 24 carat gold and 99.9% silver in a single stamp design.

In 2012, to commemorate 60 years since Queen Elizabeth’s accession to the throne, Jersey Post issued another world-first, a stamp affixed with a genuine, handcut diamond and the same year, Jersey’s Diamond Jubilee hologram stamp featuring ‘Equanimity’, the first official holographic portrait of The Queen, was issued.

To mark the 2022 Platinum Jubilee, Jersey Post issued a single stamp featuring a portrait of Her Majesty Queen Elizabeth II taken by Dorothy Wilding in 1952, the year of Her Majesty’s accession. In it, The Queen can be seen wearing the George IV State Diadem which she also wore to her Coronation in 1953. The stamp was printed with platinum suprametal, silver hot foil, spot gloss UV varnish and iridescent ink to reflect the nature of the occasion.

Foreseeing THE ROUTE AHEAD

Our new CEO Mark Siviter is navigating the business with all aspects in mind, preparing for the challenges of the future, playing to the business’s strengths and offering support were needed. In this issue, Mark reflects on the past and looks to bigger picture of what lies ahead for the Group. »

The phrase ‘it’s lost in the post’ is one rarely heard these days in the context of Jersey Post.

The phrase ‘it’s lost in the post’ is one rarely heard these days in the context of Jersey Post.

Indeed, in this year’s customer satisfaction survey, 94% of Islanders rated their postal worker as good or very good, while 87% awarded the same praise to our overall delivery service.

But, when one Islander’s documents did ‘go astray’ recently, the customer was surprised when her query prompted a telephone call from our Chief Executive.

‘As an organisation, we receive very few complaints. In fact, the low number of complaints almost surprises me,’ admitted Mark Siviter, who took up the role of Chief Executive three months ago.

‘When I saw an email the other week from a woman querying where her documents were, I picked up the phone immediately to apologise and assure her that we were on the case. After our conversation, she sent me a message saying that she couldn’t believe our Chief Executive had contacted her.’

For Mark though, making such a call was a natural response to the situation.

‘Why wouldn’t I call her?’ he said. ‘It’s important that if something goes wrong, you pick up the phone and talk to the customer about it. For me, those moments when things go wrong are the real moments of truth. There is no excuse for shying away from a problem.’

As well as exemplifying Mark’s hands-on approach, his response reflects his love for a service which lies at the heart of the community.

As well as exemplifying Mark’s hands-on approach, his response reflects his love for a service which lies at the heart of the community.

THE

AHEAD

Having spent ‘all his life in logistics’, Mark’s professional career started as a shipping clerk for an ocean freight company and included stints at some of the world’s largest international forwarders before he joined the UK Post Office in 2015.

‘In my first role, I was banging away at a telex machine, sending out alerts to ships,’ he reflected. ‘I then joined DHL, firstly as Chief Executive of DHL Global Mail UK and then as Managing Director of DHL Global Mail Europe. Having spent many years dealing with ships and then aircraft networks, I have moved from working with big stuff down to small packages, in the form of either letters or parcels, but the same principles apply.’

It was during his time at the UK Post Office – an organisation with some similarities to Jersey Post – that Mark gained particular experience in the parcel business.

‘When Royal Mail and the Post Office split in 2012, the Post Office was owned by the UK government, in much the same way as Jersey Post is a government-owned entity,’ he explained.

‘While the scale of the two organisations is slightly different – the UK Post Office had more than 11,000 branches – many of the structural and operational challenges are similar. Before leaving the UK, I negotiated an 11-year deal with Royal Mail, which enabled the Post Office network to sell or accept other carriers’ products, something they had never been able to do previously. »

What I love – and what I came to appreciate at the UK Post Office – is that balance between social purpose and commercial sustainability.

‘It was a move which had to be made as the market has changed considerably and the Post Office needed to be liberated to remain successful. The first business I brought into the network once that deal had been agreed was Amazon which, unsurprisingly, is one of our biggest customers.’

His description of Amazon and Royal Mail as ‘fundamental’ to the success of Jersey Post’s service provision underlines just how extensively our business model has changed, as traditional letter mail has declined and parcel deliveries – supported by a boom in online shopping – have become a ‘lifeline’ for the operator.

Local Island postal services account for only a fraction of our Group’s services.

‘One of the things that attracted me to Jersey Post was the diversity and international nature of the business,’ said Mark. ‘What a lot of people may not realise is that the Jersey Post Global brand now operates across four continents and in a range of sectors from international logistics to digital communications. In fact, 40% of the group’s revenue comes from its overseas operations.’

While Mark credits our former Chief Executive Tim Brown and the leadership team for their ‘vision’ in diversifying the business, he stresses that each acquisition was linked to our core purpose – supporting the local community.

‘What I love – and what I came to appreciate at the UK Post Office – is that balance between social purpose and commercial sustainability,’ he explained. ‘Post offices are an inherent part of our society and, while we have to make the right commercial decisions to ensure our long-term sustainability, those decisions have to underpin our connection with the community.’

Achieving such a balance would be complex at any time but, faced with the rising cost of living, high levels of inflation and forthcoming changes such as the reduction of the GST de minimis level on all imported goods, this act is more challenging than ever.

‘Having grown up in the Midlands at a time of hyper inflation, discontent and industrial action, I had hoped not to see that situation again,’ Mark reflected. ‘However, there is no doubt that we are facing a very difficult economic environment and that will create challenges both for our customers and our organisation.’

‘From an Islander’s perspective, I think the cost of living crisis could reduce consumer demand as people are forced to prioritise where they spend their money. As you go up the supply chain, this could lead to some eCommerce companies reducing their inventories, which in turn, could lead to less choice for Islanders.’

‘Next year’s move to reduce the GST de minimis level from £135 to £60 will also make it more complex for companies to ship to Jersey and could limit the market to a handful of suppliers who can afford to install the right systems.’ »

Looking at the broader economic picture, Mark said that businesses were also facing higher procurement and distribution costs, which were likely to impact on individuals and on our global logistics operations.

‘While our local fleet is electric, which helps us to keep some prices under control, we are not isolated from economic pressures and, in some sectors, there are dominant players who will pass inflationary pressures onto customers’, he said.

Despite the undeniable challenges though, Mark is upbeat about the opportunities ahead and sees potential not only for Jersey Post to grow but for it to support the development of other Island businesses.

‘I am very encouraged by the approach of the new government and the swift and decisive announcement of the mini-budget,’ he said. ‘I really get a feeling that with a more diverse government focused on supporting citizens, all the stars are aligning to create a better strategy for the Island. As a government-owned organisation, we have to play our role in supporting that and one of the biggest areas where we can do this is through our freight services.

‘Our recent acquisition of Woodside Logistics has enabled us to grow that side of the business significantly and to focus on giving people a high quality service at fair prices. That is an area which we can develop further, particularly when it comes to local businesses exporting goods. There is a great opportunity for any business in this area to access relatively low shipping costs from Jersey to the UK and take advantage of our ability to ship to every country around the world.’

Another area which Mark is keen to grow is the company’s digital services.

‘In the dialogue I have with government, I stress the Group’s expertise in logistics and digital businesses and ask how we can support in these areas,’ he said. ‘One example of this is JerseyMe, an identity service to help Islanders to access the government’s online services. As governments digitise services, it is vital that we do not leave anybody behind and JerseyMe enables people to come into the Post Office in Broad Street and gain the support they need to access these facilities.’

And, while Mark stresses the need for consolidation and consistent delivery of existing services, he is also keen to continue diversifying the business ‘to further support local businesses and consumers.’

‘In the next six months, the focus has to be on putting our foot on the ball and making sure that we know where we are passing the ball next,’ he said. ‘While you can afford to take a bit more risk when times are good and the economy is flourishing, it is now time to be careful and we need to invest our time and money in areas where we can mitigate that risk.’

‘Having said that, there are definitely opportunities for us to work with other State-owned enterprises such as Ports of Jersey and Jersey Telecom and, if we make the right decisions in the shot term, I think that longerterm, there will be opportunities to develop and grow, particularly in Europe.‘

‘When you go through a recession, there are always good businesses which struggle for cash and that creates chances to expand.’

‘I also believe that there opportunities in adjacent markets in Jersey, particularly where deliveries are concerned, and I see potential to support businesses further through our online marketplace, Fetch.je.’

‘Critically, wherever we invest and however we diversify, those moves will not be follies driven by shareholders who want to increase their dividend. Instead, they will form part of a well thought-out strategy to ensure that those investments enable us to continue supporting the local economy and providing our core services to the community.’

I see potential to support businesses further through our online marketplace, Fetch.je.

TECHNOLOGY

THAT RISES TO THE CHALLENGES OF GLOBAL EVENTS

As the business world embraces virtual meetings, there has been high demand for digital identification and verification services. Our digital business, Vaiie, has risen to the challenge as Managing Director, Lee Bosio explains. »

While the past two years may have thrown a raft of challenges at businesses and individuals, there is little doubt that, from a business perspective, the pandemic brought technology to the fore more sharply than ever before.

Although digitisation of corporate and public services was becoming increasingly common before the first lockdowns of 2020, the ensuing suspension of nearly all face-to-face meetings forced businesses to find digital solutions for many ‘traditional’ transactions.

As a regulatory technology business, Vaiie has been well placed to respond to the growing demand for digital identification and verification services. Not everyone may be aware but the name of our business is derived from the Jerriais word ‘vaie’, meaning vision. Which is exactly what happened when we decided to evolve our Promail service.

I joined Jersey Post in 2018 as its Head of Digital to help the company to diversify into new areas as its traditional core mail business was in decline,’ explains Lee, who is a former Victoria College student.

With a background in marketing and digital services, including the development of websites, apps and gaming software, I took responsibility for Promail, which was also in decline.

Promail had been running for about 18 years at that point and was originally set up as a data printing service, handling sensitive information from bank statements to valuations. Whilst our Promail business Promail had built a strong reputation and was greatly trusted by its clients, it was recognised that we needed to react to the growing movement away from print digital communications.

As such, within the team at Vaiie we quickly saw the potential for ‘pivoting the business into more of a digital-first enterprise’.

When I looked beyond the bottom line, it quickly became apparent that there were a lot of strengths within the business. Critically, as a division of Jersey Post, owned by the government, Promail was a trusted data handler of customer information for many financial services businesses.

Accordingly, many clients were keen to work more closely with us because they recognised that, with our heritage and structure, working with us would enable them to make decisions based around long-term growth, rather than short-term revenue.

To join a business where I could capitalise on this trust and customer desire to do more by using my creativity, design and software knowledge was compelling.’

With the potential for a new company thus established, the task then was to identify an area of business in which trust was the key driver of digital adoption. That search led our team away from general digital support into the world of FinTech and regulatory tech.

With a team of 17 people, plus support from the rest of the Jersey Post Group, Vaiie has developed a range of software products designed to help offshore financial services companies.

Alongside our core Promail communication services, we now specialise in digital identification, address assurance and client onboarding. A particular focus, driven partly by the pandemic, has been the digital identification and verification sphere.

The past two years have accelerated the need for, and use and adoption of, technology. This is true for all businesses but has been particularly pressing for those in the digital space, as the search for new and improved ways to carry out some of the most basic business functions has gathered pace.

A key challenge for many businesses during lockdown was how to verify a person’s identity when you could no longer hold face-to-face meetings and check people’s passports, utility bills and signatures. While video calls became acceptable solutions for a short term just to keep business moving, as we returned to a more “normal” way of working, the regulator asked businesses to use more robust tools, which have the metadata and features such as date and time stamps, to prove that people are who they say they are.

Not only have we delivered those solutions but, because we were already trusted to look after customers’ personal information, we were able to assure customers that this very sensitive data would be held within a secure environment.

»

As a result of this trust and the number of specialists who have joined the company over the past couple of years, Vaiie has been adopted and embraced by a number of organisations including Jersey Finance, Digital Jersey and the Jersey Financial Services Commission.

While the majority of our work is focused on corporate clients, we have just completed a digital identification project for the Government of Jersey.

Launched at the end of June, JerseyMe is an online digital identification tool designed to help Islanders to access government services.

It was recognised that as more online services may require Islanders to verify their identity, there was a gap in the market, as those who are less tech-savvy or who don’t have a smartphone or the internet at home could struggle to access them.

The government approached us to come up with a digital identification solution, which would be accessible to all. Faced with this challenge, we did a lot of work with Enable and 4Insight to ensure that the end tool was easy to use and access. Recognising that not everybody would be in a position to access this from home and given Jersey Post’s strong community role, people can contact the local customer service team or come into our Broad Street Post Office with their passport and one of our team will support them to use the tool and find the information they are looking for.

With the JerseyMe solution now live, we are looking forward to working with the government to make further services available through the platform and to roll out the software out more widely in the community.

We are also keen to take some of our newer software to businesses who are headquartered in Jersey but have a global presence. This will enable us to take Vaiie further around the world.

While businesses are in a post-pandemic “new normal”, the appetite for adopting technology and retaining a competitive advantage as a digital-first business definitely remains and we see that as a one-way dial. COVID-19 forced people to innovate and overcome the barriers – real or perceived – to adopting technology and that way of working will not change.

As well as benefiting from an enhanced desire for digital solutions, Vaiie is well placed to build on Jersey’s reputation as a leading international finance centre.

For regulatory technology to be adopted, there has to be cohesion between the industry’s desire and the regulator’s acceptance of the tools offered; and we have been really heartened by the JFSC’s support of that technology-first approach.

Now that business travel has resumed and we are able to present our tools to businesses around Europe, it has been really refreshing to see the trust and respect that Jersey has around the world for its technology and financial services. The close links enjoyed by industry, promotional bodies and the regulator really do carry weight, as that is not a position common to many jurisdictions.

Combining that trust with Vaiie’s unique position as an innovative tech business, which is part of a governmentowned authority, gives us the ability to make decisions to solve challenges that will not only support our clients but which will also benefit the Island over the long term.

While the majority of Vaiie’s work is focused on corporate clients, we have just completed a digital identification project for the Government of Jersey.

Taking the pain out of Customs

MAX BAILEY JPGL, General Manager

Max Bailey talks to Delivered about the challenges and opportunities ahead for our Customs Brokerage business and gives us insight on all the weird and wonderful shipments that pass through Customs.

CAN YOU TELL US ABOUT YOURSELF AND HOW YOU GOT INVOLVED IN THE WORLD OF CUSTOMS?

I left college after studying maths and history. I didn’t have any plans, so I decided to go travelling. I hitchhiked around the States and along the way I saw an advert in the local paper for an Air Courier. I applied and got the job, not envisioning it to be anything long-term but ended up spending two years travelling all over the world. It was fantastic! I got a serious amount of travel under my belt, just from delivering parcels.

Funnily enough, my first job was in Jersey, delivering banking documents and that was roughly thirty years ago. Subsequently, I worked in imports and exports at various firms throughout the UK for a number of years, before being offered a job in the US running an office in New Jersey, that predominately specialised in fast parcels. After a year, the business changed the direction they were moving in, so they shut that office down and I moved back to the UK. I then went back to working in imports for a business called Skynet, it was from here I went to HICS. That was about 25 years ago and here we are. I’ve predominantly been in Customs throughout my time in the industry, even back as an Air Courier, I was tasked with handling all the Customs paperwork, to get my parcels through Customs.

WHAT CHALLENGES DO YOU ENCOUNTER THE MOST WHEN TRYING TO GET CUSTOMS CLEARANCE FOR A SHIPMENT?

The biggest challenges we encounter are for the more complicated shipments, ensuring we have the correct information from the HMRC websites. As processes have changed over the years, and things have become more digital, its no longer as easy as picking up the phone to call someone for the information that you need. It can be much more time consuming to locate and access the correct information. The procedures are also updated on a regular basis, so we always must ensure we are working to the most up to date processes as set by HMRC.

Our team has been working in Customs for a long time and their experience is a huge benefit to us in speeding up our processing – the knowledge they have is second to none. A customer can phone the team and they’ll instinctively know if you need an invoice, a permit, an airway bill etc, and can advise the best course of action.

With the latest changes from HMRC the onus is a little more on the customer now, which will present challenges in a different way, ensuring that they have processed everything that they need to at their end to gain Customs clearance. »

HAVE THERE BEEN ANY SHIPMENTS THAT THE BUSINESS HAS BEEN UNABLE TO GET CUSTOMS CLEARANCE FOR?

It is very rare for us to not be able to gain clearance for a shipment – we can always find a way to ensure customers go through the correct processes for clearance. We must be very careful that customers get the right permits in place, because if we don’t and the customer’s not compliant, then items can very quickly be taken away, compliance is key. We also place importance on doing our own due diligence with the customers, its paramount.

There has only every been one incident that I recall Customs clearance being denied and it was the case of a shipment of ivory. The customer had sent out the shipment, but was unable to get it back through as they hadn’t completed the paperwork correctly.

Our flexibility and the level of importance we place on being compliant are key selling points. As I mentioned, we have a great team, they’ve all been working in the industry a long time. Collectively we have over 100 years’ experience in the industry, and we use it to our advantage so we can always find solutions for our customers. Just recently I had a call with a customer who had approached DHL about a shipment, but DHL’s systems don’t allow flexibility, so they approached us. Our solutions-based approach and level of personal service combined, allows us to offer much more bespoke packages to suit the customer’s requirements and that sets us apart from the rigidness of the competitive landscape.

WHAT ADVANTAGES DOES JPGL HAVE IN THE CUSTOMS INDUSTRY THAT SETS THEM APART FROM OTHER CUSTOMS CLEARANCE BUSINESSES?

HMRC IS CLOSING ITS CUSTOMS HANDLING OF IMPORT AND EXPORT FREIGHT (CHIEF) SYSTEM AFTER 30 YEARS. IT IS BEING REPLACED BY THE CUSTOMS DECLARATION SERVICE (CDS) AS THE NEW UK’S SINGLE CUSTOMS PLATFORM FROM 30 SEPTEMBER 2022. DO YOU FORESEE ANY CHALLENGES ARISING FOR JPGL FROM THIS CHANGE?

The biggest issue for us to combat is the amount of data that the new CDS system needs. The knowledge our team has does give us an advantage, but there is a whole raft of extra information that needs to be put into the new system. The new system has also shifted some of the responsibility, so there is more onus on the customer themselves to log on to their own government gateway and make sure that they’re ready for any shipments. Customers must register on CDS by 1 October 2022. I suspect a lot of businesses won’t have done this in time and there will be a huge rush. To negate that and avoid it happening with JPGL customers we’ve taken action and have been contacting all our customers over the last two months to go through creating entries with them and ensure they are ready for the system change. This means by the middle of September, JPGL will be ahead of the game and doing all entries through CDS for the bulk of our customers.

FROM THE REVERSE PERSPECTIVE HAVE ANY OPPORTUNITIES ARISEN FROM THIS CHANGE?

With the system change its provided an opportunity for us. We’ve been calling our current roster of customers and reaching out to older customers to ask if they are ready to make the change from the CHIEF system, which in turn is providing a sales opportunity. It has enabled us to remind customers of our service offering and for the most part they appreciate the personal touch of a phone call. Another positive impact of the system change is that customers are more inclined to use Customs brokers as the CDS system is slower and unfamiliar to them.

SYSTEM CHANGES ASIDE, WHAT WOULD YOU SAY ARE THE CURRENT INDUSTRY CHALLENGES FOR US?

As of today, CDS is the biggest challenge in front of us. At JPGL we’re on top of it, but it’s an enormous challenge for the industry. The CHIEF system has been around for 30 years, but it is no longer compliant enough and it does not have the capacity for the massive raft of import and export declarations it needs to handle post-Brexit. The CDS system will be a huge learning curve for all involved, but it is good to see that the industry is pulling together and the software providers have been very proactive with it, running learning seminars and opening discussion forums. It’s quite an exciting time; it’s a big change and sometimes it’s good to have a challenge in front of you. »

As of today, CDS is the biggest challenge in front of us. At JPGL we’re on top of it, but it’s the biggest challenge for the industry.

It’s changed enormously. As a Customs broker, Brexit has been a huge boom for us, and the restrictions haven’t finished being put into place yet so there could well be more requirement for Customs brokers to navigate the new regulations. With COVID-19, we all worked on throughout. Although trade was down slightly as people just weren’t buying or moving anything, we were continuously working with Amazon processing orders.

Thinking back over the last 30 years in the industry, the items we’ve gained clearance for have been so varied – from bush delicacies, to probably the most exciting being tennis trophies from the USA for Andy Murray.

I’d say my most memorable experience, albeit a slightly embarrassing one, occurred a few years back when we had been hired to import an expensive and important piece of art for Midland Bank, which had to be handled with extreme care. Due to the high value of the item Customs contacted me asking to inspect the shipment and I had to go down and open it up for them. Expecting to be amazed by a piece of classical artwork, like a Rembrandt, instead I was greeted with an enormous statue of the Midland Bank Griffin! To say it was a surprise was an understatement for all concerned.

FINALLY, WHEN YOU AREN’T BUSY FORWARDING AND EXPORTING GOODS AROUND THE WORLD, WHAT DO YOU LIKE TO DO IN YOUR SPARE TIME?

Music is probably my biggest passion, I go and see a band most weeks, indie bands that are doing the rounds on the pub scene, it’s a great atmosphere. I’ve recently been to gigs by Jamie T and the Cribs. I also enjoy a bit of cycling and swimming.

HOW HAS THE CUSTOMS BUSINESS FARED OVER THE LAST TWO YEARS WITH THE IMPACT OF TRADE WARS, COVID-19 AND BREXIT ON THE INDUSTRY?

WHAT IS ONE OF THE MOST UNUSUAL THINGS THAT YOU HAVE HAD TO GAIN CUSTOMS CLEARANCE FOR?

Discover over 100 Jersey businesses online, whether you’re looking for food and drink, birthday gifts, or great experiences to make the most of your summer, visit Fetch. Plus enjoy click and collect, or delivery service from selected merchants.

Full steam ahead

New JPGL UK Managing Director, Mark Nightingale has over 20 years of industry experience, speaks fluent German, runs his own business on the side of his day job and isn’t one to shy away from a challenge. Delivered sat down with Mark to get to know the latest addition to the business and what he foresees as the future of JPGL.

FIRSTLY, FOR OUR JERSEY POST GROUP READERS CAN YOU TELL US ABOUT YOURSELF?

I’ve been working in the logistics industry since 1997, I’m married with two kids, who are teenagers now. I’ve lived abroad several times and I speak fluent German. »

I decided to have a career break and follow a lifelong dream, I bought a record shop.

My first role was at a company called Emery Worldwide, back in 1997. I started off as a temp, so like a lot of people I fell into logistics. It’s safe to say I got the bug for the industry. Emery was bought out by UPS. Over the years, I’ve worked abroad in both Germany and Belgium and managed teams throughout Europe. I ended up as MD for the UK, Ireland and Nordics for UPS Freight Forwarding. I then left there and went to work for a smaller business. In 2017, I decided to have a career break and follow a lifelong dream, I bought a record shop. I still own the shop and looking forward to returning to its day-to-day running as my retirement plan now, but in the meantime if anyone is looking for records, I’m your man. I recently decided to return to logistics, and I have to say I’m having a blast. In fact, my very first boss in the industry was Mark Siviter, so everything has come full circle again.

WHAT ATTRACTED YOU TO THE ROLE AT JPGL?

Well, it’s a smaller organisation than the likes of UPS, and with that its much more nimble. It’s ripe with opportunities for the business to grow and I’m really excited to be part of that. I always use the metaphor of “pulling a lever” to get things moving and as a man of action I don’t want to wait six months to set things in motion and make changes. JPGL is in a prime position to grow and drive strategy quickly; changes that will make a difference to the people in the business as well as making an impact on the business as a whole. The brand itself is eight months old and to get in at the start of that journey is really exciting. To be totally honest, to be able to work with Mark again was also appealing, I know how he likes to run a business, what he expects from people but also how he values his staff.

HOW DID YOU GET INVOLVED IN THE LOGISTICS WORLD AND CAN YOU TELL US A BIT ABOUT YOUR BACKGROUND IN THE INDUSTRY?

IT’S STILL EARLY DAYS, BUT SO FAR HOW WOULD YOU DESCRIBE A TYPICAL DAY AND HOW ARE YOU ENJOYING YOUR ROLE?

Now I’m learning a lot and meeting the people behind the business. For me, you spend a lot of your life working so it’s important to get to know the people around you and create a sense of togetherness so you can enjoy a bit of fun and humour along the way. I’ve been down on the warehouse floor picking and packing golf clubs for a few days. I like to understand all aspects of the business, I want to base any plans on that understanding rather than rely solely on a report at the end of the month. The team I’ve been working with are extremely hard-working and I firmly believe if you are going to lead people you need to understand what they do, how they do it, and anything they think could be done better. The first couple of months have been busy, I’ve been visiting all the UK locations, so it’s been a busy couple of months but supremely enjoyable, I’m loving every minute.

CAN YOU TELL US ABOUT THE STRATEGY GOING FORWARD FOR JPGL AND HOW WE MAY MITIGATE THE IMPACT OF THE COMING RECESSION?

Our strapline states, ‘Delivering the world’ and going forward through tougher economic times this is still absolutely achievable, but first we need to increase our internal connectivity and build our relationships within the business. We need to unite Jersey Post, Woodside, APG, GePs and JPGL UK together under our people strategy. I firmly believe by doing this it will have a positive impact on our structure and operations, and it will also allow us to provide a better offering to our customer base. This will be a key component to relieving the pressure going forward and growing JPGL.

FINALLY, WHEN YOU AREN’T BUSY WITH THE WORLD OF LOGISTICS, WHAT DO YOU LIKE TO DO IN YOUR SPARE TIME?

Obviously Brexit is having a big effect on imports and exports. The coming recession will also have an impact, there will be rising costs for us and our customers plus, from a customer perspective we know they will be looking to save every penny. In particular, we’ll have to manage the rising cost of fuel in respective of our lorries, a key factor which is driving up our expenditure at the moment, but at the same time we do need to maintain a competitive stance in the market. It’s also essential to our business that we keep our people motivated; their knowledge and hard work are essential to the business reaching its goals. First and foremost, our people are our biggest brand ambassadors. With that being said, if we really deliver on our JPGL strategy as a Group and meet our customer expectations, we’ll be in a strong position throughout.

Well, as you’ve probably guessed from the fact I own a record shop, I’m mad about music. I love going to gigs and my favourite band is Sea Power – I’ve lost count how many times I’ve seen them live. However, I love a broad selection of music – from jazz to indie to dance and lots in between. I enjoy spending time with the family, although like most teenagers, my 14 & 16 year old are sometimes too busy doing their own thing to join! However, that creates an opportunity for my wife Philippa and I to go out to a lovely restaurant or (even better) indulge my inner real ale snob and enjoy a good beer in a cosy pub (or beer garden). I also love reading a good book when I get the time (which isn’t often). I make sure I get some fresh air and relaxing time by taking Amos, my lovely mad Romanian rescue dog, out for a daily walk around the Surrey Hills.

WHAT WOULD YOU SAY ARE THE CURRENT INDUSTRY CHALLENGES FACING JPGL AT THE MOMENT?

Behind the

RACHEL MACKENZIE

WHAT DO YOU ENJOY ABOUT WORKING IN THE PHILATELIC DEPARTMENT?

CAN YOU TELL US A BIT ABOUT YOURSELF?

I’m a Yorkshire girl who moved to Jersey in 2010. I’m 38 years old, I’m married to Alex and I have two boys, Joshua who’s four and Toby, who’s just turned one. We live in St Martin and are currently midway through a house renovation.

WHAT LED YOU TO FOLLOW A CAREER IN MARKETING AND CAN YOU TELL US A BIT ABOUT WHAT YOU HAVE DONE PREVIOUSLY?

I have always loved language and literature. I graduated from the University of York in 2005 with a degree in English and Related Literature. I didn’t actively look for a role in marketing – I actually really wanted to be a writer or a journalist (but one that only reports good news!) My first ‘proper’ job was at Visit York, the tourism agency for York. I produced the visitor publications: the What’s On guide, tourist maps and attraction, accommodation, conference, Christmas and wedding guides. I loved it and it’s pretty easy to market York as it’s such a beautiful city. When I moved to Jersey, I did the mandatory stint in the finance industry before getting a job as an account manager at a marketing agency and then moving to my current role at Jersey Post.

It’s something I never thought I’d be doing. It’s such a different role, varied and interesting and I’ve met some really wonderful people, including some extremely talented artists. The stamps we produce are on a wide range of subjects so I’m learning all the time, and the creative process, seeing our design briefs produced as stamp artworks, is always exciting. People are always fascinated when I tell them what I do, it’s a fun job.

FOR OUR READERS, CAN YOU TELL US A LITTLE BIT ABOUT THE PROCESS INVOLVED IN GETTING STAMPS FROM CONCEPT TO PRINT?

Once we’ve settled on a concept for a set of stamps, we need to find an artist to bring the concept to life. Often, we already have an artist in mind but, if not, we might look to an illustration agency to find someone who specialises in a particular illustrative style or subject or perhaps somebody more local, if appropriate. Then, we research the subject in depth and put together a detailed design brief for the artist. If the subject is specialised, technical or sensitive, the brief will be very detailed and prescriptive, but if it’s something more abstract, we can give the artist a little more creative freedom. We usually have two design stages. The first, the rough stage, involves the artist sending rough sketches outlining their proposals for content of the stamps and related products with an indication of colour. And then, if we’re happy with the initial concepts, they progress to the second stage, the finals. Once the stamps are finalised, we send them to the Bailiff’s Office from where they are sent to the Lieutenant Governor’s Office and then sent on to Buckingham Palace for Royal approval. Once approved, we can send the stamps to print. Stamps are printed by special security printers and we use four main security printers – one based in France, one in Belgium, one in New Zealand and one in the Netherlands. It’s a long process, and from initial concept to the stamps being available to buy, can take around 18 months to two years.

Delivered delves Behind the Products with Philatelic Marketing Manger, Rachel MacKenzie to discuss the production of Jersey Post’s world renowned stamps.

Products

WHAT HAS BEEN YOUR MOST MEMORABLE STAMP ISSUE AND WHY?

I always love working on our Christmas stamps, perhaps because I’m such a big Christmas fan myself. I particularly enjoyed working on the ‘A Traditional Christmas’ issue. I like the style of the classic Ladybird book illustrations and the artist we chose to illustrate the stamps had illustrated these previously. These stamps images are so full of festive nostalgia. They make me feel all warm and fuzzy.

I also really enjoyed working on the Frankenstein issue. This appealed to my literary side and it was great to revisit the novel as part of the research. We worked with a really brilliant design agency – So Design – for who nothing is beyond the realms of possibility. We used the set of eight stamps to tell the story of Frankenstein and then, to accompany the set, we created a lenticular miniature sheet depicting Frankenstein’s creation being brought to life. The lenticular effect allows the monster’s eyes to open and close and electricity to flash on and off around the laboratory when the sheet is moved.

WHAT DO YOU LIKE TO DO IN YOUR SPARE TIME?

Spare time? What’s that?! Hehe. With two young children and a house renovation in progress, life is a bit of a juggling act at the moment. That said, I do really enjoy spending time with my family. I also enjoy getting outside for a good walk in the Yorkshire countryside. The Yorkshire Dales are beautiful all year round and it really is the best way to clear your head. Aside from that, I’m a bit boring really. I love a good book, a good film, I enjoy travel and good food and drink.

WHAT IS YOUR FAVOURITE HOLIDAY DESTINATION AND WHY?

My favourite holiday of all time was to Sri Lanka, it’s such a beautiful country with beautiful people and yummy food, but I’m a big fan of European holidays and I love the Dordogne in France and Tuscany in Italy.

WHAT IS THE BEST NOVEL YOU HAVE EVER READ?

Tough question! I will forever love The Catcher in the Rye by J. D. Salinger. I also have a soft spot for Little Women by Louisa May Alcott. More recently, I enjoyed A Gentleman in Moscow by Amor Towles which I really recommend. It has a slow start but you become so invested in the characters. Also, it’s about a man who lives in a hotel and who hasn’t wondered what it would be like to live in a hotel?!

WHAT IS YOUR FAVOURITE APP?

I don’t know what I would have done without video apps like WhatsApp which made it possible for me to see my family and friends in Yorkshire over the last couple of years.

NEW STAMP ISSUES

CELEBRATING JÈRRIAIS

Jersey Post’s latest stamps, issued on 6 September 2022, celebrate Jèrriais, the traditional language of Jersey. Illustrated by local artist Ron Mills, the stamps feature Jèrriais words and phrases on the theme of the natural environment.

Each of the six stamps in the set represents a geological/topographical feature of Jersey and contains the Jèrriais word or phrase, a definition and a phonetic spelling. The miniature sheet features an image of La Corbière, an iconic lighthouse found on the south-west coast of the Island. The original Jèrriais name for La Corbière is ‘Corbiéthe’, which translates as ‘place where crows congregate’.

2022 marks the beginning of the UNESCO International Decade of Indigenous Languages and our beautiful Jèrriais, stamps are issued with this project in mind. This global initiative has been designated by the United Nations General Assembly to draw attention to the critical situation of many indigenous languages across the world, and to encourage action for their preservation, revitalisation and promotion. A form of the Norman language, Jèrriais is the traditional national dialect of Jersey and has played an integral role in shaping Jersey’s culture and heritage. Few people speak Jèrriais today, but up until the 20th century it was spoken by the majority of the population.

Stamp artist, Ron Mills, says of the project: “The design brief requested the use of typography to illustrate the meaning of the Jersey-French words and phrases. As a result, each of the stamp artworks features bespoke hand-drawn lettering and a description which fits with the style and shape of the background illustration. To go with the handdrawn style, I decided to give the backgrounds a torn paper look. I then added some 3D elements on top to create the illusion of depth. I am very happy with the result as I think they have a distinctive look and I hope everyone else will like them too.”

For further information or to purchase the stamp, visit www.jerseystamps.com

I THINK THEY HAVE A DISTINCTIVE LOOK AND I HOPE EVERYONE ELSE WILL LIKE THEM TOO.

MEET THE TEAM

SERVING THE ISLAND

Delivered chats to our vital colleagues from Jersey Post Postal Headquarters that keep us serving the Island all year round.

SERVING THE ISLAND

Name: Charles Canham

Job title: Postal Operative Years at Jersey Post: 11

Can you tell us a bit about your role at Jersey Post?

When I first started, I worked delivery rounds. Now I work in the operations side, I help to sort the mail and deliver it to Broad Street for the town postal workers to collect and do their St Helier delivery rounds. I also deliver any returned items to Rue des Pres. After this, when I’m back at Postal HQ I assist with sorting parcels coming off the parcel sorter conveyor belt. The other part of my role is to deliver pouches to the various drop off points in St Clement for the posties on bikes to collect and deliver around the parish.

What’s the weirdest thing you’ve ever delivered?

We have a large volume of toilet rolls these days, bottles of water, dog food and cat food etc. The volume increased even more during the pandemic.

What is your favourite thing about Island life? The scenery, the coastal walks, general environment, it’s a safe place to live and there’s lots to do even though it’s a small place. We’re very lucky to live here, compared to other places. We’ve got a bit of countryside, bit of town, bit of coast all in one area. I’m from Blackburn originally and I moved with my family in 1976.

I did my first year of O levels here in Jersey, then left school and joined the police.

I was a police cadet at 16 and worked for Jersey Police for about 34 years, before retiring at 50 and then I joined Jersey Post part-time.

Job title: Postal Worker

Years at Jersey Post: 30

Can you tell us a bit about your role at Jersey Post?

Well, I started out as a cadet at age 16, then progressed to Postal Worker at 18. I was one the first postal woman at Jersey Post since Mary Godfray, who delivered letters in St Helier in 1798. I deliver on bike rounds, mainly in the Five Oaks area. Over the years my routes have changed, I used to deliver in the Grands Vaux area and around the Trading Estate, but I’ve also worked parcel rounds in the same area in the past. My route is going to be changing again, I’ll be delivering on a trolley around St Helier soon, which I’m looking forward to.

What is the most challenging part of your role? The early start. I start just after 07.00. Weather is definitely challenging too!

What’s the funniest thing that has ever happened on your round? Getting chased by dogs! Although that’s not that funny. And just the general banter you have with the customers.

Name: Natasha McCabe

Name: Nik Miller

Job title: Postal Worker

Years at Jersey Post: 19

Can you tell us a bit about your role at Jersey Post?

I’m a postal worker and I deliver in St Mary, I’m a postman without a cat! St Mary is just lovely! I’m from a working-class area in the Midlands and to work in a place like St Mary is a dream! People look forward to seeing me on my rounds and I look forward to seeing them. It’s a beautiful area. When I first started, I was a reserve, I went all over the place doing van and bike deliveries covering holidays etc.

What do you enjoy most about your role?

Good camaraderie with the workforce and the role being outdoors, working in the community, in the fresh air, in a beautiful part of the Island. It’s inspirational working in an environment like that.

What could you be found doing on your day off work?

Eating! I love boxing too. Eating, music and family are my main focus. There are so many great restaurants in Jersey, I love the pizza place in St Aubin, Sorrento, and I like the Potato Shack, I like Hank Marvin’s at Rondell’s. I also like watching food programmes, anything to do with food.

Name: David Lawrence

Job title: Retail Operations Assistant

Years at Jersey Post: 15

Can you tell us a bit about your role at Jersey Post?

I work on the front counter at Rue des Pres where we sell stamps and postal services, we offer services, such as mail redirections and retentions, and we do general problem solving – helping customers find parcels. We also do parcel collections (when you receive a ‘sorry we missed you’ card) and offer foreign exchange. In my years at Jersey Post I’ve also worked through various aspects of the business, including airmail, collections, deliveries parcels, deliveries bicycles, deliveries trollies and customer service.

What do you enjoy most about your role?

I like the positive interactions with customers, and I like packing up parcels, I’m a puzzles man. I’m like a scientist, I know you have to have the right amount of tape, pack it well and know it’s going to fit securely. I don’t want it to rattle. People rely too much on a fragile sticker, parcels go in bags, on conveyor belts, packed in vans and transported across countries and as much as items are handled with care, they need to be hardy to handle the journey. My advice to customers is always - pack it well, do not rely on fragile stickers.

What could you be found doing on your day off work?

I help out with the 2nd Jersey Scouts doing lots of activities. We were recently down at the RLNI at St. Catherine’s doing a tour, meeting the guys, seeing what they do. I originally started as a parent helper for my son and when he moved up to become a scout, they asked me to stay on and work with the younger kids, the beavers and the cubs. Which I love. It’s nice to be out doing things, interacting with others, finding the joy in the outdoors, encouraging the kids away from screen time.

SERVING THE ISLAND

Name: Emma Herbert

Job title: Customer Care Manager Years at Jersey Post: 12 years

Can you tell us a bit about your role at Jersey Post?

I manage the Customer Care Team, we are the main point of contact for all customer enquiries, this includes, emails, phone calls, live chats, and face to face. We are also responsible for processing applications for services that our customers require and on the odd occasion we may have to deal with any complaints. My role is to support, guide and help the team as and when needed, and be there for them by bringing in treats!

What is your favourite thing about Island life?

Jersey is beautiful, I love being close to the sea and having the luxury that we can go for a walk on the beach should we want to.

What was your most memorable day at work?

I would have to say that this was when COVID-19 first came about, and we were discussing having to set up the Customer Care team to work from home. Logistically, I couldn’t envisage this ever being a possibility where the team would have to answer customer calls in their own homes and how this would work for the team. I think it will be something that I will remember for a very long time.

Name: Paul Noel

Job title: Postal Worker Years at Jersey Post: 33

Can you tell us a bit about your role at Jersey Post?

I’m based at Rue des Pres, I specialise in processing all the premium products that Jersey Post handles which includes tracked and signed items, FedEx etc. It’s basically scanning all the high value products for businesses like jewellers, and I process the foreign currency to go to sub post offices and other places.

I also scan contracts and documents for businesses, then allocate them to the correct mail frame in the sorting office for the postal worker to come and collect. The other part of my role is dealing with the international compliance which relates to all the international banks, I make sure all relevant items are scanned and processed correctly.

What could you be found doing on your day off work?

I enjoy history and in particular the history of Jersey. I can usually be found taking part in re-enactments of the 1781 Jersey Militia at Elizabeth Castle or doing other similar things for Jersey Heritage at their various sites. I also help raise money for charity as part of the Jersey Ghostbusters.

What’s the weirdest thing you’ve ever delivered?

I once delivered antique shotguns to the person who now happens to be the boss of the 1781 Jersey Militia that I’m part of. It was ironic, so I kind of knew him before he started in the role.

PUTTING PEOPLE FIRST

STEVE SCOTT HR Director

HR Director, Steve Scott, provides Delivered with an overview of Jersey Post’s revised people strategy and how it will shape the business going forward, with employee wellbeing at the forefront of the plans.

Can you explain what the people strategy is?

The people strategy is effectively our ‘people roadmap’ for Jersey Post colleagues; it outlines the activities and initiatives that we are prioritising over the next few years.

What has been the driving force behind implementing the people strategy?

Why do we need a people strategy? It’s simple – this business is all about people. For it to be successful we need to ensure we are providing a great place to work, with a positive workplace culture, where colleagues are motivated and supported to be the best they can be every day.

Having the right people strategy in place will help us to attract, develop, retain and inspire colleagues across our business – a great outcome for both colleagues and customers.

What does the new people strategy mean for the business?

A people strategy should never really be ‘new’, it should evolve over time as the needs and requirements of colleagues and the business change.

Where I’ve seen the people strategy implemented really successfully in other organisations it was owned by leaders and colleagues.

I would therefore ask colleagues to ‘have a voice’ and take the opportunity to provide ongoing feedback to shape the priorities in the people strategy and ensure we’re focussing on the right things. Equally, I’d encourage colleagues to get involved directly in supporting the implementation of those parts of the people strategy that they have a specific interest in.

How can our colleagues expect the people strategy to benefit them?

The people strategy has been developed based on feedback from colleagues, including the previous colleague survey which identified the two key priorities as being ‘wellbeing’ and ‘learning and development’. We’ve recently developed strategies for both ‘wellbeing’ and ‘learning and development’ and work has commenced on implementing both. If you’d like to get involved in either of those initiatives please contact Nikki Fryer.

The third key priority outlined in the people strategy for 2022 is the development of a ‘diversity and inclusion’ strategy. Again, If you’d like to get involved in this key project please contact me directly.

Looking ahead to 2023, our focus will be on embedding the three key priority areas outlined above as well as focussing on the identification & development of ‘talent’ across Jersey Post.

As part of the wellbeing strategy, we have a new wellbeing room, how do you envisage this room being used by staff?

It is a space to use if you feel things are getting too much, a quiet and calm environment to take a moment, to talk to your manager, a member of HR or a Mental Health First Aider. Ideally the room would be booked in advance but we understand this won’t always be possible depending on the circumstances. This room is also a great space for all the upcoming initiatives we will be introducing such as Corporate offers with clinicians at the wellness centre, and qualified counsellors.

A people strategy should never really be ‘new’, it should evolve over time as the needs and requirements of colleagues and the business change.

Island Logistics

Did you know that around 95% of all the mail which leaves the Island each day comes from around 30 companies who ship their products as far afield as Japan, Canada and America?

While some of these companies are artisan producers of foodstuffs such as Jersey Royal Potatoes and Jersey Sea Salt, others are largescale eCommerce businesses, one of whom is among the topperforming international sellers on Amazon.

Supporting all of these businesses with their exports is our key account executive for logistics, Annare Dougherty, who joined us after moving to the Island from her native South Africa four years ago. »

95% of all the mail which leaves the Island each day comes from around 30 companies.

‘We moved to Jersey after my husband, who is a physiotherapist, was offered a job at The Jersey Sports and Spinal Clinic,’ she said. ‘Neither of us had lived in Britain before – and, in fact, I’d never heard of Jersey before – but he came to have a look at the Island and, a few weeks later, we relocated.’

Also a trained physiotherapist, Annare had been working for an international medical sales company in South Africa before moving to Jersey.

‘Account management was a big part of that role, and that relationship with customers stood me in good stead for my logistics position at Jersey Post,’ she said.

While the world of logistics is complex – and has become more so following the ‘perfect storm’ of Brexit, COVID-19 and the removal of low-value consignment relief in Europe – Annare says that, in simple terms, Jersey Post is ‘the delivery agent who makes sure that your parcel gets to its recipient’.

‘Whether, on a local level, you are the postal worker delivering the parcel to someone’s door or, internationally, you are working with post offices and conveyancers around the world to get the parcel to its end destination, the purpose is the same,’ she said.

With some of her customers dispatching hundreds of parcels each day, each item’s onward journey begins when a dedicated team collects the goods from the client and arranges their dispatch to the UK.

‘For many items, the UK is their end destination and, if that is the case, we can offer a next-day delivery service, which is very attractive for local customers,’ Annare explained. ‘If the item is going from the UK to another country, it will go to Heathrow and its onward travel will begin from there.’

Jersey Post is ‘the delivery agent who makes sure that your parcel gets to its recipient’.

While many of our logistics customers, such as Onogo and Creoly, are online specialists who have never traded from a physical store, others are new to the world of logistics.

‘The supply chain can be very daunting,’ said Annare. ‘Most people start a business because they are passionate about a particular product or service and they want to share that with a wider audience. Having got their business off the ground, though, they quickly realise that there is a lot more involved to shipping those items than simply sticking a stamp on an envelope or box.’

Helping to simplify this process is our online portal, which has been developed to offer a one-stop shop where customers upload all the information about the parcel and obtain the necessary label to add to the box.

‘It sounds simple, but there is a huge amount of information that goes onto that label including the item’s weight, dimensions and its commodity code, all of which is required by Customs,’ Annare explained.

‘We then send that information to the Customs office in your parcel’s end destination so that, by the time your package reaches them, everything they need to clear the item for its final journey is in place.’

With Jersey-dispatched items travelling around the world, we are part of the Universal Postal Union (UPU), which allows the organisation to identify the best routes and negotiate prices for its customers.

‘The UPU is made up of 192 member countries which means we have a global network of partners. Thanks to these partnerships, parcels from Jersey can reach America within a week,’ Annare added. »

The UPU is made up of 192 member countries which means we have a global network of partners.

While the majority of items dispatched from the Island, are bound for international destinations, Annare says that, since Brexit, it has become easier for businesses to fulfil UK orders.

‘The Jersey Customs have a bespoke agreement with HMRC, of which Jersey Post is the facilitator,’ she said. ‘This means that when a business registers with Jersey Customs and Jersey Post, they can arrange to pay the VAT at the end of the month, which gives the end user a much better experience and has enhanced our service levels to the UK.’

But while Brexit may have simplified UK deliveries, it has added another layer of administration for any items shipped to Europe.

‘You now have to register in Europe with IOSS –international one-stop shop registration – which means that you have to pay VAT on all sales into Europe,’ she explained.

While Brexit has led to new systems and procedures, COVID-19 also changed the world of eCommerce and logistics.

‘From a sales perspective, the positive outcome of COVID-19 was that demand skyrocketed because people were working from home and online shopping became the norm for many of them,’ Annare reflected. ‘However, because so many countries were locked down and nearly all passenger flights were grounded, the logistics became much more complicated and expensive.

‘Ordinarily, a number of commercial items are transported on passenger planes so, as air capacity was reduced, it took longer to get items from A to B and, as conveyance partners across the world were competing for the same limited space, there were several surcharges.’

While operations have largely returned to normal, global events continue to impact logistics.

‘Japan is an example of a country where surcharges are still in place, and that is a result of the war in Ukraine and the fact that planes are not allowed to fly in Russian airspace,’ she explained. ‘For two months, we were unable to send anything to Japan, and that is usually a big market for us.’

With so many factors affecting international logistics, Annare says that our service is enhanced by the data to which we have access to.

‘Jersey Post has invested significantly in data architects, which gives us access both to tracking information and also details about what is happening on any given route so that we can advise customers of any possible delays or investigate alternative solutions if necessary,’ she explained.

And it is this responsiveness and flexibility, which she says is crucial to logistics.

‘With logistics, you have to be flexible. Anything from the weather and the tides in Jersey to the pandemic and conveyance issues in another country can result in changes,’ she said. ‘We strive to recognise and respond to these changes in a way which minimises their impact on our clients and their customers.’

Jersey Post has invested significantly in data architects, which gives us access both to tracking information and also details about what is happening on any given route.

solution,

When you’re shipping large volumes of parcels or periodical freight into the Asia Pacific region, you need a proven solution.

One that is cost-effective and offers exceptional transit times. At DAI Post that’s exactly what you get.

Contact us to speak to a logistics professional. Someone who can understand your business and has the experience to discuss exactly how we can make it more efficient.

Melbourne +61 3 8586 1200

Singapore +65 6593 9860

www.daipost.com

SONIA FERRI

Senior Marketing Manager

As the business has grown and diversified, I have grown with it.

TELL US A LITTLE ABOUT YOUR ROLE?

When I first joined Jersey Post, I was predominately responsible for both traditional and digital marketing activity for Jersey Post’s Retail and Core Services. As the business has grown and diversified, I have grown with it. Now, my role extends beyond core postal products and services to include marketing and communications support for the wider Jersey Post Group, including our international business, JPGL and our digital business, Vaiie.

HOW WOULD YOU SUM UP A DAY IN THE LIFE OF MARKETING?

Where do I start? No day is ever the same, and I tend to speak to an array of colleagues from different departments on the daily. One thing I particularly enjoy about my role (and sometimes also dislike) is that it’s very fast-paced, and there is never a dull moment where I’m just twiddling my thumbs or looking at the clock waiting to finish.

WHERE ARE YOU BASED?

Given the type of role I am in, I tend to spend a lot of time in the office so that I am easily reachable to anyone who needs assistance. I spend most of my day in the office, finishing at home for a few hours in the afternoon. I like having the option of both, depending on the type of work I’m doing. For me, I think it’s important to have a good balance of both.

WHAT IS THE MOST IMPORTANT PART OF YOUR ROLE?

I feel producing clear and accurate communications in a timely and efficient manner for the specific target audience is key - as well as having fun along the way!

WHAT MOTIVATES YOU?

I enjoy seeing something through from start to finish and then seeing the impacts and results it has. I like looking back and knowing I was part of that, and that’s what keeps me motivated.

WHAT’S THE BEST PIECE OF ADVICE YOU’VE EVER BEEN GIVEN? The moment you stop asking questions is the moment you stop learning.

TEA OR COFFEE?

Coffee all the way. I wouldn’t function well if I didn’t have my 2pm espresso shot fix!

FAVOURITE TV SERIES AND WHY? It’s hard to choose just one, but as I’ve just finished Stranger Things, I’ll have to say that.

NIGHT IN OR NIGHT OUT?

I feel old saying this, but you can’t beat a night in! That said, if it’s a hot summers night... out all the way!

FAVOURITE HOLIDAY DESTINATION AND WHY?

I would have to say the Philippines. I was lucky enough to go there on my seven-month travels before starting at Jersey Post, and the best way I could describe it is similar to Thailand but still very untouched in certain places, and the locals are very welcoming.

HELPING LOCAL BUSINESSES THRIVE

In a world where eCommerce is king, Fetch is here to help Jersey sole traders, business owners and individuals who are developing a hobby into an enterprise, to compete with global online retailers.

Jersey-based business owners no longer need to rely on social media to communicate with customers, or have the hassle of drawing up invoices and chasing payments.

Fetch Operations Manager, Lucie Sicard gives Delivered an insight to the platform that is helping to bolster the Island’s economy.

Fetch.je is an online marketplace specifically designed to connect local businesses with Islanders.

The Fetch platform is an ideal eCommerce solution. Launched in 2020 to support Jersey businesses during the pandemic, Lucie explains how Fetch can remove many of these burdens from entrepreneurs and local business owners.

‘Fetch.je is an online marketplace specifically designed to connect local businesses with Islanders,’ said Lucie.

Born in March 2020, as COVID-19 plunged millions of people around the world into lockdown and forced many businesses to close their doors, Fetch.je evolved from former online enterprise 365Tickets, at which Lucie was an associate director and looked after merchants and products for Disneyland Paris, Moulin Rouge, Puy de Fou and many more.

‘When COVID-19 hit and travel effectively stopped, this business disappeared almost overnight. But the owners decided to use their technology to support the local economy and developed a platform that could be adapted to support businesses to sell their products and services online,’ she said.

Fetch.je was acquired by the Jersey Post Group in November 2020.

‘In March 2020, we were very aware that a number of sole traders and small-business owners didn’t have much of an online presence,’ Lucie reflected. ‘If they did have websites or social media accounts, very few of those platforms were transactional. As a result, when they were forced to close their shops or restaurants during lockdown, they had no way of getting their products to Islanders.’

Accordingly, Fetch.je became that online marketplace, enabling businesses to trade and helping to keep members of the community connected.

‘When people were unable to see each other, gifting became an important way to show someone that they were thinking of them. At the beginning of Fetch.je, we saw a number of people looking for hampers, take away afternoon teas and flowers to send to family or friends,’ Lucie said.

As word of the platform spread, more and more businesses signed up, with the site now offering products and services from nearly 120 merchants.

‘These range from cafés which enable you to order your coffee so that it’s ready for you to pick up on your way into work, through to florists who will take your order and then deliver your bouquet to its recipient,’ Lucie added.

Following Jersey Post’s purchase of Fetch.je, the burden of delivery has also been lifted from the merchant, although the platform’s flexibility allows them to carry out their own deliveries if they prefer.

‘The idea is to give each merchant the ability to fulfil the orders and manage the logistics in whichever way is most convenient for them,’ Lucie continued. ‘Some businesses already employ delivery drivers, some offer click-and-collect services while others are delighted that they can tap into Jersey Post’s delivery network so that they can focus on running their own business instead of spending time on the road.’

Working alongside Lucie at Fetch.je is onboarding specialist Danuta Palczynska, who also transferred to us from 365Tickets. Based in Madeira, where she moved after ten years in Jersey, Danuta’s focus is on helping business owners to establish their Fetch.je presence.

‘One of the advantages of Fetch.je is that business owners are not left on their own to get their products online,’ explained Lucie. ‘Danuta will set up video calls to help onboard businesses and provide support to ensure that everything is set up properly and that the payment systems are in place. Our merchants may be bakers, pharmacists, chefs or experience providers, but that doesn’t mean that they are eCommerce masters so we are there to help them.’

While merchants must have registered their business and be based in the Island, there are no other criteria to joining Fetch.je, and the platform is free to join, with merchants paying a small commission on all orders.

‘When a business signs up, it receives a merchant platform, which gives the owner the tools to personalise their page to reflect their brand,’ said Lucie. ‘They also have full access to manage all of their products and orders online, as well as a portal where they can create special offers. They also have the advantage of taking payment for orders immediately, instead of having to send invoices afterwards.’

With gifting a key focus for the site, Lucie is keen to see Islanders turn to Fetch.je for inspiration.

‘When the site first launched and a lot of people were working from home and unable to go out for dinner, the demand for food delivery services was particularly high,’ she said. ‘While food and drink remain a core offer on the site, we have since expanded into a wide range of categories and industries and we want people to think of Fetch.je as a local platform for all occasions, being like a Jersey version of Etsy or Not on the High Street.

‘We know that online shopping and browsing has become part of life for many people. Fetch is a brilliant way for people to view merchandise from a range of businesses quickly and conveniently, while enabling Islanders to shop online and support the local economy. As well as buying products and services from the merchants on the platform, there is an option to buy a generic Fetch.je voucher, which can then be redeemed with any of the listed local businesses.’

With our Jersey Post Group behind Fetch.je, retailers also benefit from wider support services including marketing and delivery.

‘It is not only our delivery services from which they benefit, as our marketing team does a lot of work to promote both Fetch.je as an enterprise and also individual merchants on the site,’ Lucie added.

‘As well as marketing themed around particular events, such as Valentine’s Day or Christmas, we have regular social media posts highlighting merchants and products and also send out solus newsletters profiling each member who joins the site.’

With gifting a key focus for the site, Lucie is keen to see Islanders turn to Fetch.je for inspiration.

People Awards 2022

At Jersey Post we want our employees to feel valued and part of a community. Everyone in the business, no matter their role, plays a vital part in keeping Jersey Post in business and is responsible for the great reputation we have garnered over the years. We want to show our appreciation to all employees with a fun, festive evening of dinner and drinks. During the event we will take the time to celebrate our colleagues that we feel have gone the extra mile to demonstrate a high calibre of service to our customers and to each other. It will be up to you, you get to decide who you think should be shown some extra appreciation for going above and beyond.

In the months leading up to the awards, we will be inviting Jersey and UK based colleagues to make nominations for outstanding individuals and teams from all departments. A panel of judges from the executive team will choose the finalists and a winner from each of the categories.

Jersey Post employees are set to be celebrated at our first Annual People Awards Ceremony in December. Group Marketing Director, David McGrath, provides an insight on what the awards mean for our employees and what we can expect on the night of the ceremony.

PEOPLE AWARDS

Team Player Award

A colleague who is consistently happy to lend a hand and goes above and beyond for their colleagues.

Sustainability Award

The colleague who strives to make a difference to our environment and sets a stellar example for everyone in the business.

Customer Service Excellence Award

The member of the team who goes above and beyond to help their customers and provides an exemplary service to all.

Community Champion

A colleague that is often out in the community doing good and is always there to lend a hand when assistance is required.

Team Leader of the Year Award

A colleague who leads their team to achieve their goals whilst also continually supporting their teams wellbeing.

Innovation Award

A colleague who thinks outside the box and sets new procedures in place that improve performance and efficiency, in a new way that sets us apart from other businesses.

Coaching Champion

A person who provides feedback to help team members make decisions and encourages their development. They set clear expectations, provide appreciation and praise, and place team members in positions where they excel.

Exceptional Listener Award

For the colleague who always has time to listen, whether it’s to let a fellow team member offload their stresses or to lend an ear to a customer who is just looking for a chat.

Team of the Year

The team that seamlessly works together and continuously rises to challenges, whether its within in their own department or another.

Shining Light Award

The colleague you feel is the eternal optimist and strives to put a positive light on all situations to help motivate themselves and others.

Nominate a teammate!

To nominate a colleague, please submit the name of your nominated candidate along with a couple of sentences explaining why you would like to nominate them by 31 October to marketing@jerseypost.com. Alternatively, submission forms and post boxes will be available around Jersey Post and JPGL UK offices throughout October.

The awards ceremony will be held on Saturday 26 November, at the Grand Hotel in conjunction with our annual Christmas party, employees are invited to the celebration for dinner, dancing and fun to mark the hard work and dedication of all Jersey Post employees as we bring 2022 to a close.

*We will open the People Awards for our international colleagues in 2023.

Feeling hot, hot, hot!

During July we had a record-breaking heatwave, temperatures soared to over 38oC!

On Monday 18th and Tuesday 19th July, temperatures reached well into the high 30s in Jersey and the UK. To ensure the wellbeing of our colleagues during these two days, we offered complimentary ice-lollies to keep staff cool, and adopted a dress down policy of shorts and t-shirts for the duration of the heatwave.

We also encouraged ice-lolly group selfies, here are some of the pictures that were shared of teams enjoying their ice-cold treats!

JERSEY BOWLS TEAM AT THE EUROPEAN CHAMPIONSHIP

We would like to extend our congratulations to our very own postie Ian Partridge and the Jersey Bowls who we recently sponsored. The team put in a great effort in the European Championships.

After a brilliant performance by everyone who competed, the Jersey team came home with two silver medals! One for Michael Rive and one for the Women’s Fours team.

The tournament was the 13th European Bowls Championship, and it was held in Scotland on the 14 July. The prestigious event was open to all member countries of Bowls Europe and saw the best players and best up-and-coming players competing from each country.

JPGL is a lead sponsor at The World Mail & Express Asia Conference 2022

JPGL is thrilled to be a Premium Sponsor at this month’s World Mail & Express (WMX) Asia Conference in Bangkok. The conference will take place 18-22 September 2022 at Bangkok Marriott Hotel The Surawongse.

Jersey Post Group Marketing Director, David McGrath, said “WMX Asia Conference is a pivotal international trade event that presents a plethora of opportunities for businesses to discover ways we can revolutionise the logistics industry. JPGL is proud to be a premium sponsor of the event and we are looking forward to insightful industry talks from the keynote speakers, as well as networking with other industry professionals as we work to forge ahead in the post and parcel industry.”

WMX Asia is an important event for senior post and parcel professionals. The conference offers three days of keynote speeches, case studies, open discussions and hours of networking time to develop business opportunities.

Jersey Post Sponsors Pride of Jersey

Jersey Post are the main sponsors of this year’s Pride of Jersey awards. The Pride of Jersey awards perfectly align with our company’s community ethos, keeping people connected.

Held by the Jersey Evening Post (JEP), the Pride of Jersey Awards is an annual event that celebrates the island’s unsung heroes. The awards were created to showcase the amazing community spirit that is such an important feature of island life and help honour those individuals who make Jersey so special.

David McGrath, Group Marketing Director, says that Pride of Jersey offers an opportunity to show appreciation for the remarkable individuals making a difference to the Island.

Why are Jersey Post keen to be involved in the Pride of Jersey Awards?

Jersey Post prides itself on keeping Islanders connected with each other, and the wider world. On a daily basis, our posties are out talking to and assisting the public. As such, we value the Island community and being part of the Pride of Jersey Awards is a great way for us to show our appreciation to the people of Jersey.

Why is it important to recognise individuals who do good for the community in Jersey?

It is vital to recognise individuals who do good in the community as they help to foster a positive culture within the Island. Jersey has an amazing community spirit, and it is something that should be celebrated, as it is part of what makes the Island a wonderful place in which to live. Individuals who do good in the community encourage kindness and shape a sense of togetherness within the Island and, as such, their actions should be recognised. In today’s fast paced digital world, these awards remind everyone that they are part of something bigger within the wider community.

What is it about Pride of Jersey which resonates with Jersey Post’s image or ethos?

Our support for this event underlines our community ethos, which is reflected in the Pride of Jersey Awards celebration. Jersey Post is an Island business at the heart of the community. We recognise the importance of honouring the remarkable and inspirational work done by the individuals who are making a real difference in our island.

What was it about last year’s winners that made them stand out for you?

All of the winners last year demonstrated outstanding kindness, support, strength and unity during the particularly challenging time of the pandemic and, as a result, they brought to light all the good things about Jersey and its wonderful community.

What will you be looking for in this year’s winners?

With this year’s winners, as with previous years, we are sure the calibre will continue to be phenomenal. In particular, we are looking for those remarkable individuals who have gone beyond all expectations and have helped to enhance the lives of others around them, demonstrating a real generosity of spirit.

JERSEY POST INVESTING IN EMPLOYEES

Huge congratulations to Maxine Dunn, Associate Director Commercial Finance and Tim de Gruchy, Head of Business Services at Jersey Post for completing their Institute of Directors (IoD) Certificate in Company Direction. The prestigious IoD qualification equips candidates with the knowledge required to perform as an exemplary and effective company director and leader. Covering governance, finance, strategy and leadership, the certificate is a Bachelors level (SCQF) qualification in its own right and the first stage in the Chartered Director Programme. Maxine and Tim had to put in a lot of hard work and dedication to complete each of the four modules and accompanying four exams to achieve their qualification.

Maxine, said ‘Being given the opportunity at Jersey Post of being Chairperson of our Customs Clearance UK Business and non-executive of Fraser Freight UK, I was always keen to enhance my professional qualifications, invest in myself and develop the skill to fulfil these roles. The Institute of Directors offer professional development and support lifelong learning. I commenced my certificate in September 2021, finalising at the beginning of summer 2022. I am grateful for the investment from Jersey Post. Now I am on the Board of APG, our US investment, it’s time to put it into practice so both Jersey Post and I reap the benefits of investment.’

Tim stated, ‘The IoD Certificate in Company Direction is the leading management course for Directors and aspiring Directors, recognised globally. I studied online with diverse groups from different businesses, industries, sectors and jurisdictions. The common theme that ran throughout was the willingness of delegates to learn so that a greater contribution could be invested back into the business. The cohort sessions allowed opportunities to network and understand how people support change within their industries and sectors – an incredibly thought-provoking experience. Jersey Post continues to invest in Learning and Development and if the chance arises for you to undertake this course – grab the opportunity!’

Well done Maxine and Tim!

I was always keen to enhance my professional qualifications, invest in myself and develop the skill to fulfil these roles.

Operating between the UK and the Channel Islands, Woodside Logistics provides a high quality customer focused freight service.

Our team has the expertise to advise on all aspects of shipping, providing a service with the skill and experience our clients have come to expect.

FREE 1-2-1

COUNSELLING AND SUPPORT SERVICES

As part of our wellbeing strategy, Jersey Post would like to offer 1-2-1 free counselling services to all Jersey-based colleagues.

If you would like to take up this offer, please don’t hesitate to contact one of the practitioners with a preferred date/time and they will contact HR to book the wellbeing room under their name. This is a completely confidential service which is open to all colleagues, and the sessions are open to anything you wish to discuss. The benefits of counselling extend far beyond stress relief. Talking with a professional can have a significant impact on your wellbeing and research has proven that verbalising your feelings produces therapeutic effects in the brain.

We are lucky to have three practitioners available to us, please take a look at their details.

BEVERLY PETIT

“I am a trainee Counsellor, working towards my level 4 Diploma in Counselling. To complete my studies, I am required to put my Counselling Skills into practice by offering 100 hours of Listening Skills. I am offering one-toone private and confidential one-hour sessions, unlimited time frame on offer, you may just want a one-off session or feel a few weeks talking would help.

I am a member of BACP (British Association of Counselling and Psychotherapy) with Counselling Insurance and Supervision in place. Please call to make appointment. I look forward to meeting you.”

Call Beverly on 07797 727295 or email beverleypetit@hotmail.com

VICKY QUEMARD

“My name is Vicky and I am a trainee counsellor under the close supervision of a qualified, experienced counsellor and supervisor.

I am in the final year of the Level 4 Diploma in Therapeutic Counselling. I am also a member of the British Association for Counselling and Psychotherapy (BACP) and will be working in line with their ethical framework.

I am now available for free 1:1 confidential counselling sessions and am here to help and listen.”

Call Vicky on 07700356556 or email vickyquemard@gmail.com

CHRIS KNIGHT

“Hello, my name is Chris Knight - I am a male trainee counsellor offering a free counselling service. Everything we discuss is completely private and confidential.

I am available to listen to you and to provide you with support:

• About things that might be concerning

• If you are experiencing low mood or anxiety, which can affect a lot of us at some point in our lives.

Thank you for your time and I look forward to us working together to help you find your own solutions to your concerns.”

Call Chris on 07700792510

World Photography Day Competition 2022

To celebrate World Photography Day on 19 August 2022, we invited all Jersey employees to take part in a photography competition. The winning photograph will be printed and used decorate our fantastic new wellbeing room at Postal Headquarters Rues des Pres.

All budding photographers were asked to submit photographs of Jersey’s beautiful and eclectic landscape. The winning photograph will be framed and displayed in the wellbeing room to inspire a truly calming environment.

The lucky winner was Andy Dentten, Payroll/HR Officer. We received a fantastic response with approximately 30 photographs being submitted. Thank you to everyone who submitted an entry, all of the submissions were outstanding, and it was a very tight competition.

Our CEO, Mark Siviter, and Group Marketing Director, David McGrath narrowed the selection down to six photographs:

Andy Dentten – Elizabeth Castle and Le Hocq

Marcin Bogusz – Sand Dunes

Chris Thomas – Jersey Cow and Sunflowers

Angela Hamon – Quaisne Tower

The final selection was then sent off to local professional photographer Matt Porteous who chose Andy’s winning photograph, an atmospheric shot of Le Hocq.

Andy was presented with a prize by HR Director, Steve Scott, and Andy’s winning photograph will be displayed in our wellbeing room.

Andy Dentten

Marcin Bogusz

Chris Thomas

Angela Hamon First

Andy Dentten

Niall McClure

Mark Siviter

Lisa Stubbs

Linda Haran

Bruce Carnegie

Andy Scott

Sonia Ferri

Rebekah Matheson

Paul McQuarrie

Mental Wellbeing in the workplace

As part of Jersey Post Group’s wellbeing strategy, HR has arranged for employees to have a chance to attend a mental wellbeing in the workplace course.

Good mental health starts with us, it is very important to place focus on how we take care of our own mental health. The course runs over two half days and will cover self-awareness and emotional literacy skills, personal responsibility, work-life balance and wellbeing toolkits. This workshop aims to empower individuals to better manage their own mental health.

The modules will be delivered by a JRC Peer Trainer with lived experience of mental illness and recovery and an JRC Associate Trainer with a professional business/training background. There are three upcoming courses for Jersey and UK based employees. Jersey workshops will take place in September and November, with UK workshops occurring in October.

For further information please contact Nikki Fryer, Human Resources Partner, on nikki.fryer@jerseypost.com or 01534 616533

Good mental health starts with us, it is very important to place focus on how we take care of our own mental health.

SIMPLYHEALTH INFORMATION DAY

Discover all the ways you can benefit from your Simplyhealth scheme. Representatives from Simplyhealth will be visiting Jersey Post Headquarters on Wednesday 28 September from 08.00 until 14.00 in the canteen. Jersey-based employees are invited to come along and learn about the various money saving advantages Simplyhealth has to offer.

BRINGING BANKING TO YOU WITH LLOYDS BANK

As part of Jersey Post’s wellbeing strategy, HR arranged with Lloyds Community Bank for our Jersey-based employees to benefit from a service they provide, called ‘Bringing Banking To You’ which offers a financial wellbeing review service with no cost or commitment.

Maria Sutcliffe from Lloyds Community Bank visited our Rue des Pres offices and offered financial wellbeing discussion sessions on Wednesday 6 July and Thursday 7 July in the canteen to give advice and answer any financial questions employees may have had.

One-to-one sessions were also available to book via Human Resources.

The financial wellbeing reviews covered a range of banking services including:

Macmillan Coffee Morning

Calling all Jersey and UK employees!

Join the world’s largest coffee morning for a good cause. Macmillan’s annual coffee morning is taking place on 30 September and we would like to invite you to join in, enjoy a hot drink and cake all in aid of a fantastic cause. Your support helps raise vital funds for people living with cancer.

Fancy showing off your baking skills? Why not bake a cake and bring along to raise some much-needed donations. If you’re interested in baking or donating a shop bought a sweet treat please send an email to HR@jerseypost.com to let them know.

•

Understanding money and budgeting,

• Savings,

• Lending, how to borrow the right way,

• Mortgage advice.

We hope that everyone who attended the sessions found them beneficial and we hope to hold more of these in future.

For our Jersey-based employees, if you were unable to attend any of the sessions, you can contact Maria on maria.sutcliffe@lloydsbankinternational.com directly to arrange an individual financial wellbeing review that’s convenient for you.

Global coverage. Local expertise.

APG Global is a full-service, customer focused, logistics provider specialising in shipping, handling, customs clearance, and delivery solutions in one all-inclusive, easy-to-use service.

Strategically located in the heart of Miami freight district, we are just minutes away from the Miami International Airport, neighboring key ocean carriers and steamship line facilities. Our primary network spans throughout Central America, South America and the Caribbean, where we have successfully appointed top-level strategic partners in each respective territory.

Europe North