mailbox Dear RwandAir team, Greetings of the day. I am Sergeant Muhammad Sohel Rana from the Bangladesh Air Force. I am currently serving in MONUSCO in DR Congo as a crew member (Load Master) of a C-130 aircraft (UNO-876), a position I have held for one year. On August 12, 2015 when I came back from Bangladesh (Dhaka) after completing my annual leave with three of my crew, we were proud passenger of your airline (Flight WB 303), flying from Entebbe to Kigali.
May I take this opportunity to tell about your cabin crew, especially Felix. His service was highly appreciated not only by me but also other passengers. Please give my heartfelt thanks to Felix. I pray and hope that he will be one of the best cabin crew in the airline industry in the future. With his sincere effort, I am sure one day your airline will reach the top. I wish that you continue serving passengers with the same sprit and tempo. With thanks, Sergeant Muhammad Sohel Rana
Hello,
Dear RwandAir,
I would like to pass along a thank you and highly praise David Malisa, the station officer in Dar-Es-Salaam. Our flight out of Dar-Es-Salaam was unexpectedly cancelled and we got on the phone with David. He promptly got to work on re-ticketing our flight to Kigali and was able to still get us a flight on a different airline that same day, which was no easy task. He then showed up to the airport to escort us all the way to our gate to make sure we were settled and taken care of. He did a great job and turned around what would have been a very negative review of the company as a whole.
My wife and I were on WB 201 from Accra to Kigali via Lagos on October 18, 2015 and would like to express our gratitude to the Captain and First Officer for a comfortable and smooth flight. The Captain went out of his way to ensure that we avoided all turbulence. That’s my kind of flight. Please keep it up!
Thanks again, Steven Lindsey
Dear Inzozi team, I am writing to you about the recent piece in the magazine by Faustin Kagame about Rwandan history, tales and values. My travelling companion speaks French and loved the story. Could you kindly publish an English version so that I can enjoy reading it on my next flight? Many thanks, Sandra Watson
8 | 8FLY| OUR FLY OUR DREAM DREAM TO THE TO HEART THE HEART OF AFRICA OF AFRICA
Denis Kibirige Kawooya
Good morning RwandAir team, Thank you very much for your kind support to deliver my missing laptop at Kigali Airport on October 8, 2015 during my travel to Mumbai from Tanzania. I wish to personally thank James Mutanguha (Corporate Security Manager) and Eugene Mugisha (Station Manager at Tanzania Airport) for their personnel efforts and support. Best regards, Mahesh Pathare