Inside Inspira Newsletter - January 2022

Leadership Announcements Courtney Timberman Appointed Associate Vice President Ambulatory Operations Courtney Timberman has been promoted to associate vice president of Ambulatory Operations. Courtney has nearly a decade of health care experience and has most recently served as Senior Operations Consultant, as part of our Operations Consulting team, for the past five years. She has been a critical growth driver for Inspira, including facilitating COVID-19 surge planning efforts, consulting for the patient/consumer-centric domain within our new strategic plan, and supporting Inspira Medical Group leadership with key insights and data to inform middle management leadership structure.

Joe Derella Appointed Associate Vice President Ambulatory Development Joe Derella, executive director of Urgent Care and Retail since 2019, has been promoted to associate vice President of Ambulatory Development. As an active member of the surrounding Cumberland community, including previous positions as Freeholder Director of Cumberland County and Commissioner and Vice Mayor of the City of Millville, Joe brings a wealth of insights to fuel our organization’s positive growth and better serve patients.

In addition, Courtney led the network-wide implementation of our billing and payment solution, Patientco, resulting in an over $1 million return on investment year-overyear since 2018.

In her new role, Courtney will be responsible for all day-to-day operations for Inspira Medical Group, including Primary Care, Specialty, Surgical, Women’s Health, and Post-Acute. She will also continue daily operations of Urgent Care and Occupational Health, as well as work closely with Joe Derella, associate vice president of Ambulatory Development, to ensure all our growth and additions follow Inspira standards.

In this new role, Joe will be responsible for all ambulatory development – including retail/ growth and provider development – managing key operational functions such as practice acquisitions, provider onboarding, contract renewals, retail models, and expansion.

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Nurses of the Year Honored Inspira Health recently honored one nurse from each campus as Magnet/Pathways to Excellence Nurses of the Year and our Employee Health Team as the Magnet/Pathways to Excellence Team of the Year. These individuals and teams were chosen for their work in furthering the strategic priorities of the organization.

Dawn Bell, R.N., Cardiac Cath, earned the Pathways to Excellence Nurse of the Year Award for Inspira Mullica Hill.

Robin Fey, R.N., Cardiac ICU, earned the Magnet Nurse of the Year Award for Inspira Vineland.

Inspira’s Employee Health team was recognized as Magnet Team of the Year. Pictured left to right: Raquel Alvarado, R.N.; Tina Robinson, R.N.; Kim Bauer, R.N.; Marlene Fischer, R.N., director; Tara McCullough, admin; Maryann WolfeRandazzo, admin; Deirdre Spencer, per diem coordinator; Mark Thame, L.P.N.; Emily Dion, case manager; Jandalyn Skompski, coordinator.

Kayla Starr, R.N., Adult Mental Health Unit, earned the Magnet Nurse of the Year Award for Inspira Bridgeton.

Sheetal Stewart, R.N., 2 East, earned the Magnet Nurse of the Year Award for Inspira Elmer.

Inspira’s Employee Health team was recognized as the Pathways to Excellence Team of the Year. Pictured left to right: Michelle Wright, R.N.; Tina Robinson, R.N.; Marlene Fischer, R.N. director; Evelyn Balogun, M.D., medical director, Urgent Care, Occupational and Employee Health; Stephanie Esposito, R.N.

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LEADING RELIABLY TO Zero HARM LEADING RELIABLY TO Zero HARM

LearningBoards LIFE Inspira LIFE holds their Daily Huddles virtually at the beginning of each day, Monday through Friday.

Information shared at the daily huddle is then reported on the Inspira LIFE Daily Safety Briefing each morning.

The team begins by reviewing the daily message in Leading Reliably, completes a look back and look forward on network and campus specific updates, provides a Daily Safety Message, and completes a round table discussion with all staff present at the huddle.

Megan James, manager of Social Services and Behavior Wellness shared, “During a Social Work Departmental Huddle, several staff members reported they were no longer receiving messages via text/email in a timely manner, if at all, and calls were dropping. This made it very difficult to work effectively especially while the staff are essentially working remotely, and this is the method in which they communicate with our participants and colleagues.

The issue was added to the Red (new) section of the Learning Board to help clarify if the current work assigned cell phones were fully upgraded. All staff were asked to provide their assigned number along with specific issues they were having. This information was provided to the IS department for further review. It was determined that seven phones were due for upgrades.

Since only three were experiencing problems at the time, it was determined we would ask for those three to be upgraded and then report out whether this was a successful intervention.

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The LIFE team holds their daily huddle virtually through Microsoft Teams.

The upgraded phones were ordered, and delivered to the LIFE Center. Another staff member reported massive amounts of dropped calls, missed communications and calls and voicemails that do not populate - causing the voicemail box to be full despite nothing listed. This staff member was added to the list of staff to receive an upgrade. The new phones arrived and IS was able to transfer information onto new phones and return old phones.”

The Social Work Team now has the tools needed to successfully meet the needs of participants and their department. Staff celebrated this at huddle and shared,

“It is great to see reported concerns move from the Red (new) section to the Solved (green) section of the Learning Board.”

LEADING RELIABLY TO Zero HARM LEADING RELIABLY TO Zero HARM

Briefing. Once the safety concerns are captured, they are added to the EMS/Ground Transport virtual Learning Board for all of the staff to see. Some items are closed out immediately on the Daily Safety Briefing, but there are some safety concerns that take longer to solve.

The Ground Transport team celebrates Kasey Attianese, supervisor, as she is recognized with the Great Catch Award. Pictured left to right: Katy Perez, associate project manager, Quality & Patient Safety; Todd Rapczynski, ALS operations manager, EMS; Jessica Shaw, BLS & iComm operations manager, EMS/Ground Transport; Paul Lambrecht, Quality & Patient Safety administrator; Kasey Attianese, supervisor, EMS/Ground Transport; Mark Chapman, director, EMS/Ground Transport; Brandon Bardowsky, previous vice president, Support Services; Maria McMahon, manager, Human Resources; Ruth Lang, director, Risk Management.

Ground Transport Inspira Health holds five Daily Safety Briefings across the network beginning with EMS and Ground Transport at 8 a.m., followed by the Inspira LIFE Center at 8:15 a.m., Ambulatory at 8:40 a.m., Mullica Hill and Woodbury at 9 a.m., and Bridgeton, Elmer and Vineland at 9:30 a.m.

- creating a full situational awareness of our network each day by 10 a.m.

Mark Chapman, administrative director of EMS and Ground Transport facilitates the department’s Daily Safety Briefing with support from Kasey Attianese, safety coach and supervisor for Ground Transport.

A recent safety concern that was reported on the EMS/ Ground Transport Daily Safety Briefing was a radio that was not functioning properly on truck 316, causing a safety concern for communication between the staff.

Kasey shared, “I took the safety concern from the call and placed it in the New (red) section of the virtual Learning Board, assigning it to the radio repair team. The radio team then looked at the truck and documented what was needed for repair. As the team worked on it, the item was moved into the Working (yellow) section, and once the radio was functional again it was moved into the Solved (green) section.”

Amy Cattell, field supervisor, Ground Transport shared, “Ground Transport is a large department, spread throughout different locations in southern New Jersey. The Daily Safety Briefing provides an opportunity for all our crews to come together as one large group, to share safety and patients’ rights concerns with our management team. Issues reported on these calls are taken seriously and assigned to the appropriate person for follow-up. We rely on our employees to recognize and report issues as they occur - it is essential to our operation.”

Kasey captures, tracks and closes the safety concerns reported on the EMS/Ground Transport Daily Safety

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Reliability

Speak Up for Safety Great Catch of the Month Jessica Kendig, HIM specialist, LIFE

“Jessica Kendig, HIM specialist at Inspira LIFE knows the importance of the HRO Tool Validate and Verify. Jessica applied the HRO Tool as she was validating and verifying information when utilizing the medical record system.

During a Medical Administration Record (MAR) retrieval project, Jessica could not locate a participant’s chart in a contracted facility’s electronic medical record. The MAR is used to complete medication reconciliation. If this task is not completed in a timely manner, a medication error can occur, which can potentially cause harm to a participant. Jessica used the Validate and Verify HRO Tool to confirm the patient was admitted to that specific facility. After confirmation, Jessica utilized ARCC to notify the facility, who confirmed that the participant’s insurance was entered erroneously upon admission, which caused the error. The insurance information was updated, and the MAR was retrieved.

It is important that everyone makes a habit of using our HRO Tools, such as Validate and Verify, to ensure information is accurate at all levels. By taking the time to not only verify the patient’s information, but also alert the facility and correct the error, Jessica prevented possible patient harm.

Thank you, Jessica for utilizing effective validation and verification methods to maintain safe and reliable patient care.”

Professional Achievement

Lauren Pino, PharmD, BCPS, CIP, MTM-C, Pharmacy clinical manager at Inspira Mullica Hill, was selected by the University of the Sciences to receive the American Association of Colleges of Pharmacy Preceptor of the Year Award for 2021. This national recognition honors Lauren’s commitment and dedication to precepting and the educational and patient-care team.

Want to feature your professional achievement in an upcoming issue of Inside Inspira? Email a brief summary of your achievement and photo to Kelsey Pollard at pollardk@ihn.org.

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DAISY Award Winners Joscelyn Parrella, R.N., 4th Stepdown, Mullica Hill

Ryan Ruiz, R.N., 3 West Observation, Mullica Hill

My mother was a patient at Inspira Mullica Hill on the 4th floor for a long, hard month. The nursing staff was wonderful.

Joscelyn joined my mother’s team a couple days into her stay, and never really left. She went above and beyond in everything she did. She spent hours in my mother’s room, answering every single question or concern. She even took the time to gently lotion her legs, doing all she could to help with the pain. Most of all, she was a much-needed friend to my mother in her time of need. Joscelyn was an advocate who gave us the answers we needed. If the doctors could not give us a straight answer, Joscelyn did her best to explain. If we needed a shoulder of support, Joscelyn was there holding our hand. After a month in the hospital, the decision was made for her to come home on hospice. Even though my mother was no longer her patient, Joscelyn went out of her way after her shift to come see us. I want to personally thank Joscelyn for the time she spent with my mother, and for the profound impact she made on her life during such a difficult time.”

– Patient’s Daughter

“My nurse Ryan has been excellent. He has showed great compassion. I accidentally sat on my glasses and broke the arm off. When he came in, I asked for tape to so I could fix them, but he fixed them for me instead. It took a few minutes to do, but he did it. I had tears in my eyes - anyone else would have just given me the tape. He also did a bunch of little things to make me more comfortable like talking to the doctor about changing my diet and making sure I could shower.

I've been here a few times, and there was only one other nurse I felt this way about. They are both great nurses and will go far in their career. As for Ryan, he deserves this award for all he does. I see him running around doing all he can for his patients including me.

I feel he deserves this award for being such a kind, compassionate, caring, and hard-working nurse.”

- Patient

Tallie Ross, R.N., 2 South, Elmer “Tallie was very helpful in getting me to open up about my depression and the thoughts I was having about hurting myself. I never listen to anyone when it has to do with my depression, but I did this time.

Thank you Tallie – you made me see that my family is more important, and I need to be here for them. I will miss you when I am discharged. Thank you for saving me.” - Patient

Helen Bennett, R.N., Medical Acute, Vineland “I came to the hospital with abdominal pain and was admitted on June 14, 2021.

Everyone was wonderful but in the short time I was there, I met one of your special nurses, Helen Bennett. She has a beautiful soul and heart – she put an afraid 63-year-old woman at ease. I am sure this is not the first letter you have received about Helen – we are all blessed to have her work for Inspira. There should be more Helen Bennetts in this world.” - Patient

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Congratulations Employees of the Month!

Compassion Compassion Rosemarie Vasquez, patient registration representative, Behavioral Health, Bridgeton “Rosemarie is an incredible asset to our team. Always positive and patient, she has an innate ability to intuitively understand the best way to support colleagues, clients, and families to ensure a Wow experience. She brings a sense of calm to our sometimes-chaotic environment.”

Empowerment Donna Schnatz, physical therapist, LIFE “Donna has provided dedicated services to LIFE participants for over 10 years. As a physical therapist, she works diligently to help our participants stay healthy and well. Donna was the first rehab therapist to volunteer to work in the community at the start of the pandemic. LIFE is blessed to have Donna as part of the Rehab Department.”

Teamwork Michelle Cleveland, echocardiographer, Respiratory Therapy, Vineland “Michelle is one of a kind. She's the most considerate, hardworking person. There is never a time when Michelle isn't asking ‘what can I do for you’? Her patients love her and so do her colleagues. She is the ultimate team player and puts others ahead of herself.”

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Kathleen Ricciuti, physical therapist, Physical Therapy, Mullica Hill “Kathleen is one of the best physical therapists. She exhibits all of Inspira’s core values and we could all easily choose any of them to reflect how amazing she is. She is kind, compassionate, and giving with her patients and coworkers.”

Compassion Zuleyka Quinones, medical assistant, Inspira Medical Group Pulmonary “Zuleyka’s professional and delightful demeanor is contagious. The positive culture of the Pulmonary office is certainly a result of her hard work, dedication and resourcefulness. She is resourceful and proactive in determining patient and provider needs. She exemplifies our core values of reliability, compassion, and teamwork.”

Reliability Mark Brogen, maintenance mechanic, Ground Transportation "Mark manages to keep the Inspira fleet functioning smoothly with his magic. The trucks need an exceptional amount of love on a daily basis and Mark always rises to the task. He doesn't shy away from hard work and is willing to take time out of his personal schedule to help other employees, or to make sure tasks gets completed.”

South Jersey Magazine Honors Inspira Top Docs

Inspira Health is filled with dedicated and talented employees, working diligently every day to provide a safe and compassionate experience for the South Jersey community.

We acknowledge and congratulate the 73 Inspira-employed and -affiliated physicians who have recently been recognized as a 2021 Top Physician by South Jersey Magazine. Every year, this list honors the medical professionals who continue to go above and beyond to treat their patients. Click here to view a list of Inspira physicians honored.

We send our congratulations to each and everyone of these recognized physicians, and thank them for their continued commitment to our patients.

Inspira Offers Employees "AbleTo" New Benefit for Employees enrolled in an Inspira Health Plan Are you feeling stressed, overwhelmed, or exhausted?

You’re not alone. Inspira Health is now partnering with AbleTo, a program that allows you and/or your family members who are covered on an Inspira Health plan to work with a licensed therapist, coach, or both who will focus on understanding your unique needs and goals. AbleTo will tailor the program to fit your needs and your life with a structured plan of action and tools you can apply daily. These programs can help reduce depression, stress, and anxiety and use evidence-based Cognitive Behavioral Therapy methods to teach you skills designed to help you feel better and live better.

You and/or your family members enrolled in an Inspira Horizon Health plan can sign up for this covered benefit and receive: • Confidential 1-on-1 support by video chat or phone • Tools to help you manage your emotions and get back to living as fully as possible • A highly trained and compassionate therapist, coach, or both • A virtual program tailored to your needs and goals • No cost as a member of an Inspira Health Medical Plan Start feeling better today.

Click here to get started or call 1-866-287-1802. You’ll need your member ID card to enter your Horizon ID number and personal information the first time you access this site to register.

We continue to have our own Behavioral Health Therapists (856-575-4111) and Carebridge available for all staff, as well.

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