Top 10 Franchises To Buy in 2020 October 2020.

2020 | VOL. - 10 | ISSUE - 06

10

TOP

FRANCHISES TO BUY IN 2020

Mark Whittle

Chief Development OfямБcer

EDITOR’S DESK

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2020 | VOL. - 10 | ISSUE - 06

hat is a legacy? Something that you leave behind? Or is it something that the future generations could look forward to? Well, in a way all of the above. But to define a legacy, it is a series of honest efforts made by an individual who had achieved incredible feats and his contributions are now making the world a better place. That is what a legacy is all about.

This philosophy is not just limited to any person. A lot of business enterprises are capable of creating legacies that young start-ups can follow all the while imbibing their work culture. Everyone has role models. Every individual looks up to someone who is an icon and have remained so through their entire lives. In a similar fashion, businesses can also get inspired by other businesses in terms of organic growth along with creating and maintaining goodwill.

10

TOP

FRANCHISES TO BUY IN 2020

Mark Whittle

Chief Development Officer

Franchises:

Businesses that are on Cue to Become Legacies

They say that greatness is in one’s blood and the younger generation inherits the same from their elders. It is in their DNA. Well, that is the case with businesses also. When a business shows its true potential, it would not be wrong to say that success resides in its core values and vision. One of the crucial factors that aids this potential is its capacity to adapt to the dynamic changes in the business environment.

A business is always presented with the challenge to change, to adapt and outgrow its past failures and a stagnant approach towards its operations. The one who is capable of accepting these changes is the one who is going to make it to the top. That is why, the franchise business model has come out as one of the best choices to grow a business. A lot of popular

brands have become household names because of the franchise model.

It is no wonder that franchises are here to revolutionize the way we do business. The most important thing is that not only this model helps you in evolving your business, but it also enables an opportunity for the people to become entrepreneurs and give back to the society.

If compartmentalization had a face, it definitely would be similar to any business’ franchise model. To show different sides of franchises, we at Insights Success have come up with an edition that solely focuses on the great achievements of companies who have facilitated remarkable franchising opportunities. This month’s issue Top 10 Franchises to Buy in 2020 consists of stories from the franchise space.

This edition’s cover page showcases Hooters of America, LLC, that needs no formal introduction actually. This particular franchise has been America’s most loved wing joint through good and difficult times, and we have zero complaints.

Cell Phone Repair (CPR) has made it to our list because it is an industry leader in the space of well, repairing cell phones. It is not that shocking because CPR is a global technology repair franchising enterprise that spearheads mobile repairing space in a dynamic way. Leading in the restoration business, Color Glo International is a franchise presently catering to the needs of repairing industry globally. Another big-name franchising its way towards success is Floor Coverings International and its team is

focused on making staying indoors the new normal. Maid Brigade is yet another name in the franchises that is enabling cleaning services in a new light. It is a residential maid service franchise spread across the US, Canada, and internationally. One franchise that is delivering transparent and trustworthy cleaning services to businesses and facilities across various industry verticals is milliCare. It caters to commercial environments in a proven method for cleaning. Another notable franchise in the cluster is Payroll Vault. It is one of the prominent payroll outsourcing companies providing optimum client satisfaction. Also, Signal 88 Security is one of the major franchises in the US that facilitates security services for industrial, commercial and residential customers keeping in mind that human safety is of utmost priority to them. Another franchise in the fixing and repairing space making its way to the top is uBreakiFix which offers repairing services same day to a host of small electronic devices. One of the honorary mentions we have is PropertyGuys who completes the list of franchises, we at Insights Success are portraying.

Honoring with their presence, Global Art and Brightway Insurance have featured as CXOs in this edition. So, that completes our notable mentions of franchises. If you are looking to make valuable investments, we suggest you start flipping through the pages of the latest edition of Insights Success featuring incredible stories of franchise businesses.

Read On!

Sneha Sinha

Cover Story

08 of America, LLC

Delivering a Distinctive Food, Fun and Family Experience

Article 20

Networking and Business A Connected World

C O N T E N T S

20

Cell Phone Repair: Delivering Premium Cell Phone Repair Services Globally

22

Color Glo International:

Spreading Color Restoration and Repair across the World

28

Floor Coverings International: One of the Few Companies Blazing New Paths in 2020

30

Maid Brigade: Trusted Cleaning Solutions

34

milliCare: Delivering Trusted Care

36

Payroll Vault: Your Trusted Payroll Service Provide

42

Signal 88 Security:

The World’s Leading Security Franchise Offering Peace of Mind to Communities

50

Flour Power Kids Cooking Studios Where Health and Learning Conjoin

40

Enhancing Creativity

Global Art :Nurturing Young Minds Through Innovations

46

Engaging Insights The Changing Dynamics Of Insurance Industry

Editor-in-Chief Sumita Sarkar Senior Editor Anish Miller Managing Editor Sneha Sinha Assisting Editors Abhishaj, Darshan Visualiser David King Art & Design Head Amol Kamble Art & Design Assistant Priyanka Rajage Co-designer Paul Belin Art & Picture Editor Deepanjali Jena Business Development Manager Sherin Rodricks Marketing Manager Joseph D'souza Business Development Executives Kelly, Jenny Sales Executives Alice, Joe Technical Head Jacob Smile Assistant Technical Head Amar Sawant Technical Consultants Pratiksha, Aditya, David Digital Marketing Manager Alina Sege Assistant Digital Marketing Manager Amol Wadekar SME-SMO Executives Gemson, Renuka Research Analyst Eric Smith Circulation Manager Tanaji sales@insightssuccess.com

October, 2020 Corporate Ofď€ ce Insights Success Media Tech LLC 555 Metro Place North, Suite 100, Dublin, OH 43017, United States Phone - (614)-602-1754 Email: info@insightssuccess.com For Subscription: www.insightssuccess.com

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of America, LLC

Delivering a Distinctive Food, Fun and Family Experience

COVER STORY

W

hen you think of a place where you can find lip-smacking food and an ecstatic ambiance, a place for spending some good family time, or a place where you and your friends can chill on a night out, what name comes to your mind? For us at Insights Success, the answer is Hooters.

For any business to thrive, an implied focus on the customers is evidently essential. Hooters Restaurants have been America’s favorite wing joint through the best and worst of times. It exhibits an implicit comprehension of this aforementioned need through its top-of-the-line customer service across all its franchises around the globe. We say this with substantial certainty that this franchise brand we’re talking about, needs no detailed introduction. However, featuring the story, experience and the details that go into making a global brand has been the motive of our endeavor seeking The 10 Best Franchises to Open in 2020, and Hooters perfectly fits the description.

Since the foundations of the first Hooters was laid in 1983 in Clearwater, Florida, millions have been liberated from the ordinary at Hooters, while enjoying great food, fun, and one-of-a-kind hospitality that can only be served up by the Hooters Girls.

While everyone knows about Hooters’ worldfamous wings, juicy burgers and fresh seafood, the real secret to its success is the exceptional hospitality, customer service, and a system-wide commitment to making its customers happy.

The brand continues its global expansion, with over 125 new locations opened in the past five years. With over 70 commitments for future franchise development worldwide, Hooters has plans to open and continue its growth in multiple markets across the United States and around the globe in various international markets. In addition to new restaurant growth, Hooters’ remodeling program continues on with an average of 25 restaurants being remodeled per year, and to date almost 65% of all Hooters restaurants are reflective of the newest prototype design.

Hooters’ restaurant design appeals to a broad range of customers with more contemporary seating and interior finishes, and top-of-theline Audio and Visual packages. It also includes a centrally located bar area, offering a wide selection of cocktails, craft beers and wines. “It’s a fun, lively atmosphere where customers get a great meal and enjoy a beer while watching their favorite sporting event,” says Mark Whittle, the Chief Development Officer at Hooters.

When it comes to food, Hooters is known for its diverse and mouthwatering menu, including fresh entree salads, a great lineup of handformed burgers, delicious seafood dishes, and fan-favorite fried pickles. How can one miss out the world-famous traditional and boneless chicken wings with over 18 sauces and rubs, ranging in heat from mild to 911, as well as additional signature sauces and rubs, such as teriyaki-style samurai, lemon pepper and chipotle honey? Over the past 4 years, Hooters

It’s a fun, lively atmosphere where customers get a great meal and enjoy a beer while watching their favorite sporting event.

has raised the bar for wing variety by adding bacon wrapped, smoked, and roasted wings for its guests to enjoy.

franchisees to build new Hooters restaurants,” Mark expresses.

The Benchmark of Quality

The senior leadership team at Hooters is committed to delivering the company’s vision of Hooters Makes You Happy to all its guests. Mark states that this commitment includes continual enhancements to the menu and products which Hooters serves, as well as enhanced training with its franchisees and corporate store employees who deliver that guest experience tens of thousands of times per day.

“The leadership team is committed to the ongoing success of the existing restaurant base, as well as growing the business with attracting new qualified

Mark Whittle

Hooters franchisees understand that while it is a great restaurant, appealing to a broad spectrum of customers, the brand is first and foremost, a people business. Franchisees that run their day to day business with that in mind will always have the most success in their Hooters business.

While the Hooters menu is remarkably diverse, with delicious items that appeal to all genders and ages, it is a fairly simple menu to execute. Franchisees for Hooters love the brand as guests can choose Hooters

Chief Development Officer

Validate the product or your business to make sure that it has good demand in the market before going into heavy growth phase.

Top 10 Franchises To Buy in 2020

for their restaurant of choice for a number of varied occasions, including a quick lunch, dinner with family and friends, night out for drinks from its full bar offerings, or to come and watch some great sports events with its outstanding AV packages in the restaurants. And like most restaurants, if guests just want to chill out at home for the night or have lunch at the office, they can get Hooters’ great food delivered through numerous DSP providers.

There are numerous opportunities for development with new partners in United States, in addition to numerous markets across the globe. With 100% brand awareness in the US, and over 93% around the world, the Hooters brand is not one that needs a lot of introduction to the local consumers.

One of the great things about selling this concept is that you never have to overcome a brand-awareness

Hooters franchisees understand that while it is a great restaurant, appealing to a broad spectrum of customers, the brand is first and foremost, a people business.

hurdle. Whether here in the US or abroad, everyone knows Hooters and most people have a genuine fondness for the brand.

The ideal franchisee is someone who has operated

multiple restaurants in a given market, or someone who’s entering the project with access to an experienced partner. Also key, in addition to financial wherewithal, is a desire to develop multiple restaurants. The three common elements with Hooters’ largest franchisee partners in the United States are a passion for its great brand, solid operational execution, and the financial capability to grow the brand in each of their markets.

activity and a strong residential base surrounding the site.

In addition, Hooters prefers sites that are within close proximity to regional malls, theaters and/or sports arenas to help drive evening and late night traffic.

Hooters is always looking for new locations in corporate and franchise markets.

Bequeathing the keys to Excellence

“Hooters looks for potential franchisees with $1.5 million in available cash on hand, and a $3 million net worth, but these levels can vary depending upon the market,” asserts Mark. In terms of markets, Hooters is predominantly looking at places with populations of at least 100,000 or 125,000 with a middle to uppermiddle income base, a high preponderance of daytime

We asked Mark on what he would advise the up-andcoming entrepreneurs and franchise enthusiasts, he said, “First and foremost have a passion for what you do. Validate the product or your business to make sure that it has good demand in the market before going into heavy growth phase. Grow strategically and with

purpose, concentric growth of new outlets from your base to achieve better span of control, marketing, and supply chain efficiencies. If you franchise, ensure the franchisees you select have the same passion for the concept/brand as you do, they will be your brand ambassadors as they open their outlets.”

Foreseeing a Successful Tomorrow Talking about the challenges that became lessons, Mark says “While lessons are continually learned, the one that is most top of mind was the work done around the new restaurant design a few years ago.

Much research was done and the concept design was revolutionary – changed to attract a broader demographic, including many more females and

families, as well as significantly enhance the sports viewing occasion with huge investments made in the AV package and sports programming for the new restaurants.”

In light of this development, Hooters will continue to build a healthy amount of new restaurants each year, will open up some new countries for Hooters development, and will always deliver the incredible hospitality experience from the Hooters Girls. The brand will also be on the cutting edge of product innovation and looks forward to offering its guests some new items to try and experience over the coming years.

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2020 | VOL. - 10 | ISSUE - 06

“ 10

TOP

FRANCHISES TO BUY IN 2020

Mark Whittle

Chief Development Officer

Choose E xc e l l e n t, Choose Insights

Cell Phone Repair

Delivering Premium Cell Phone Repair Services Globally

W

ith smartphone users relying more on their phones now than at any other point in history, repairing and servicing these devices has become big business. As a result, an entire industry dedicated to servicing these devices has emerged over the last 5-10 years. The industry leader in this space is CPR Cell Phone Repair. CPR is a global technology repair franchising company and is dominating the mobile device repair industry by providing great customer service and by making good on their tagline, “we save you mobile life”..

CPR® presently has over 500 locations worldwide and has been franchising since 2004. CPR has locations throughout the US, Canada, India, Kuwait, Nigeria, Guatemala, Ivory Coast, Mexico, and will soon be opening in the Kingdom of Saudi Arabia, Turkey, China, and the Caribbean Islands – all with Master Franchises.

Adding Value to the Damaged Gadgets CPR has grown to be the category leader by focusing on sustainable value for its franchise partners in multiple areas including Product/Service Diversity, Operational & Technical Training/Certification, Preferred Supplier Pricing Programs, Aggressive Lead Generation Programs, Advanced Operational Technology, and National Account Relationships. The company provides on-premises repair of cell phones, iPads, computers, drones, game systems and other electronic gadgets from its franchised locations that offer “while-you-wait” service.

20 | October 2020

Specializing in water damage, charging ports, broken LCD’s and much more, CPR has the capability of fully restoring damaged devices – in-store and usually in under an hour.

CPR can service almost any customer that walks through its doors. Either by repairing their broken consumer-electronic device, replacing their device with an upgraded device or a similar device, or purchasing their broken device which holds no value to them – which in the end, keeps devices out of its landfills and makes planet greener.

Customer Satisfaction is the Key Dedicated service, industry expertise and trusted technicians enable CPR to earn its customers’ trust.

CPR provides customers with a life-time guarantee on repairs, to ensure customer satisfaction. The end result of the value proposition offered to CPR customers is that they choose CPR more than any other mobile device repair company in the industry.

CPR consistently monitors its performance levels through a continuous improvement process. This process allows each aspect of its operations and technical training programs to be analyzed and tracked so it can determine how to improve training and to stay abreast of industry changes. This process ensures that its technicians are the most qualified in the industry. It operates to standardized policies and procedures that allow it to be efficient and consistent in the use of resources and in its ability to take care of its customers quickly.

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Top 10 Franchises To Buy in 2020

A solid franchisor needs a robust supply-chain. CPR, through its partners, has acquired and operates one of the largest mobile parts supply-chains in North America. This provides longevity to the brand and buying power for its franchisees. CPR has 40% more population coverage than its nearest competitor.

Exhibiting Quality CPR’s establishment of an effective Quality Management System, which adheres to ISO’s strict requirements, provides technical and operational training and is dedicated to achieving customer satisfaction. Its CompTIA Certified Technician Trainer (CTT+) certification authenticates its technician’s dedication to excellence as industry leading instructors.

Heading towards the Future CPR aims at filling the void in the mobile device repair space while maintaining leadership position in the industry. The company is positioning itself to expand its in-home services (smart homes), and become the leaders in the emerging IoT space that is set to explode over the next 5 years.

www.insightssuccess.com

Josh Sevick CEO

“

Our trained technicians can help with all your technology support needs.

“

In addition, CPR’s Corporate Technical Training Management team has received IPC-7711/IPC-7721 Rework and Repair Application Specialist Training certification for advanced soldering. It possesses the skills required to meet the industry’s high standards to produce quality soldered devices. It is also a Small Business Administration (SBA) approved franchising company. CPR was also ranked 26th by Entrepreneur.com’s Franchise 500 ranking.

21 | October 2020

Color Glo International

Spreading Color Restoration and Repair across the World

T

he world leader, Color Glo International, specializes in the restoration and repair of leather, vinyl, velour, cloth and hard plastics commonly found in the automotive, aircraft, marine and furniture markets. The company was founded by Everett C. Smith.

Everett’s son Gary E. Smith is now at the helm of the company. Gary serves as President and CEO and maintains a hands-on approach to running the company while continuing to build and expand the Color Glo brand in the marketplace.

Encompassing the Globe Formally incorporated in 1975, Color Glo International began franchising in 1982, and is currently present in hundreds of markets throughout the world. It initially began its franchising in the United States and has since expanded into Canada and over 45 countries worldwide. Color Glo products are proven every day to offer the correct results and best value every time they are put to the test. In the last 40 plus years, Color Glo has grown from an idea to an International operation that encompasses the globe. The corporate headquarters are located in Minneapolis, Minnesota.

Dedicated Offerings Color Glo specializes in repairing all types of damaged, mismatched, dirty, faded upholstery found in the home, office, automobile, private or commercial aircraft, boats and commercial seating venues. In addition, the company also offers re-dyeing or color restoration services for people who want to improve the appearance of the existing finish, or in many cases, provide a complete color change.

Color Glo has serviced thousands of clients in commercial facilities including theaters, auto dealerships, office buildings, marinas, schools and colleges, retail stores, restaurants, hotels, apartment buildings, homes and more.

Their process involves specially formulated proprietary products made in the USA. These products are water-based, environmentally friendly, non-flammable and odor free

22 | October 2020

products. Color Glo re-conditioned items will dry in minutes, which allow the customer to use their investment almost immediately.

Undertaking Flexibility as an Attribute According to Color Glo, flexibility and cultural sensitivity are the requisite components for expanding into a global marketplace, which extends to the very means of doing business. To exemplify this, 100% of the franchisees in the United States operate their service business from mobile units, while all of the franchises outside the US are required to establish brand recognition through storefront locations.

International business is booming, thanks to the capability and willingness to develop new and adjust existing formulas for compatibility with foreign manufacturers’ products.

However, flexibility is a continuing theme for Color Glo International, and one of its greatest attributes. Color Glo’s sister company, Coustic- Glo, specializes in the cleaning and restoration of ceilings and walls. Many franchisees within the organization provide services in both the brands.

In addition to this dualownership option, Color Glo franchisees have total freedom to choose their area of emphasis within the menu of product and service options.

Glorifying Valuable Recognitions Over the years, Color Glo has been recognized repeatedly

by National and International publications for the excellent products, value and quality of the services that they offer.

Color Glo is also proud to have received patents in this industry including a process patent for using the Color Glo process and products in aircraft. In 2006, the company became the first and only ISO Certified Company in the industry.

Aiding Charity On the forefront of the environmental movement, Color

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Top 10 Franchises To Buy in 2020

Glo’s status as a good global citizen does not begin and end with ecology. The company’s reputation is built on its legacy of services, which involves service to its franchisees, service to its customers, and service to its community. As one of the world’s largest leather, vinyl, cloth, velour and plastic repair companies, its offerings include the time, talent and expertise of Color Glo leaders and franchisees.

Color Glo Cares supports various charities throughout the world. The company’s franchisees and employees donate thousands of volunteer hours to countless community projects around the world throughout the year.

To support the charitable activities, CGI Color Glo Cares was launched in 2002. It contributes a certain percent of its revenue to various NPO’s including feeding programs, wheel chairs, vehicles and cash donations. The company is passionate about giving back to those in need with a particular affection toward children in need.

Color Glo International has been appreciated by many of its franchisees.

Bill Sachse, a 35-year franchisee from Colorado Springs, Colorado, values the franchisee/franchisor relationship he has experienced with Color Glo. He finds it “like a family; everyone is truly treated well.” Originally based in Omaha, Nebraska, Sachse attests that there is also a great deal of networking and sharing between franchisees, resulting in superior product knowledge and ongoing training. In fact, the Franchise Research Institute study showed a 99% satisfaction rate for “ongoing training and support supplied by the franchisor.” Rich Kitzel of Eugene, Oregon, appreciates the opportunity to choose his livelihood in the community of his choice. He says, “I don’t know how I could earn what I do (here) doing anything else.”

Ernesto Lo Russo (based in Provo, Utah) became the master franchisee for Italy in 2005, and now has over 60 locations.

He states, “I went with Color Glo because it is a familyowned business with high integrity.” He asserts that many outside North America “are very suspicious of US companies” and that Color Glo’s corporate philosophy has made it highly desirable in foreign countries. LoRusso enthuses, “The product is amazing, and has been tailored to meet the needs of our (Italian) market.”

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Gary E. Smith President and CEO

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Color Glo International is the world leader in restoration and repair of leather,vinyl, velour, cloth and hard plastics commonly found in the automotive,aircraft, marine and furniture markets.

“

Exemplifying Customer Satisfaction

23 | October 2020

A Connected

World

24 | October 2020

www.insightssuccess.com

Networking and Business

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25 | October 2020

F

rom speedy access to the internet to the ability to instantly get in touch with almost anyone anywhere in the world by dialling just a few digits, the contemporary technology-oriented world has changed the way we connect and communicate. With smart devices, people have also become smarter.

Though the processes of connecting have become simpler, there is a need for effective communication and service between users, applications, services, devices and so forth. This is where network infrastructure comes into the picture.

Let’s consider the current situation.

COVID-19 has compelled IT businesses to close their workplace and made their employees work remotely.

As employees working from a different location on enterprise networks consists of traffic and thus, centralizing traffic could have been a challenge for business. To address this challenge, there arises a need for a suitable network infrastructure.

Along with the employee's performance and excellent equipment, the agility and productivity of organizations also depend on the robust and secured network infrastructure. In today’s digital age, businesses cannot afford to have poor user experience and security issues that can impact employee productivity and thus, are realizing the importance of adopting comprehensive network infrastructure.

With sound networking solutions, businesses can ensure optimum

26 | October 2020

efficiency and excellence in their operations.

Even though enterprises have understood the importance of network infrastructure, choosing the right networking services partner is another challenge. Businesses are in search of partners with integrated networking solutions and a team that possesses the required skill-set and industry rich expertise. They are on the lookout for a solution provider which they can trust and rely on.

Taking this need into consideration, many networking solution providers have come forward with cutting edge solutions and are ensuring the smooth running of the enterprises without any performance issue. The changes start with migration to 5G technology. It is built to increase the network speed and reduce latency. It will assist in the mobilization of employees allowing them to work from any part of the world.

Next up is harnessing the prowess of Artificial Intelligence(AI) and Machine Learning(ML) in solving business problems in real-time. Right from hiring the most suitable candidate to process transformation and enriching customer experience, AI and ML can deliver solutions to help business flourish.

seamlessly deliver services proving that physical distances can’t dampen the innovative spirits. Digital experiences supported by Cloud have found new takers during the pandemic and the technology is poised for steady growth.

With so much dependence on networks, it is bound to grow complex. To reduce and manage its complexity and shift creation of network rules and its maintenance, Intent-based networking is one solution to look-out for. The idea is to put a network controller(deploying AI/ML) that can regularly monitor the network, suggest best paths and continuously adjust the network performance for maximum output.

And while we are at it, how can we not mention Internet of Things(IoT). From empowering manufacturing, providing enhanced tracking to logistics, to helping the healthcare sector in remote monitoring and more, IoT is redefining the way industries work and behave.

As connectivity grows, so does IoT’s application.

Networking is evolving and with each new step that it takes, it presents a new opportunity for businesses to digitally transform and scale their services.

Cloud Solutions are seen as the way forward to maintain business continuity and resilience and are being proven effective in today’s crisis. It has helped teams stay connected over work and

www.insightssuccess.com

FLOOR COVERINGS INTERNATIONAL One of the Few Companies Blazing New Paths in 2020

Tom Wood President and CEO

S

taying indoors is the new normal, the home becoming all things to all people. “Our homes now serve as office spaces, classrooms, dining hubs and recreational centers,” says Tom Wood, President and CEO of Floor Coverings International, North America’s No. 1 Mobile Flooring Franchise.

“We are finding our customers are working hard and playing hard in both their indoor and outdoor spaces during the pandemic. Spending more time at home seems to be sparking a need to upgrade and redo much of it. New flooring doesn’t just add to the beauty of the house but can also make it more functional and improve quality of life,” adds Tom. Installing the right floors can dramatically reduce the time needed for cleaning floors such as anti-static carpets that release pet hair quickly, stain-proof floors, and even flooring that has anti-microbial surfaces to improve indoor air quality. The latest flooring options are made up of so much more than just aesthetics; they can also add comfort, provide sound absorption, improve safety with slip resistance, and easy cleaning methods.

28 | October 2020

Customer First Floor Coverings International has challenged the brick and mortar concept and changed the game of the flooring industry. That change could not have come at a better time.

While it seemed that their model provided major convenience for the customer who does not want to get lost browsing in a big box store waiting for service, having to book an appointment after they get service with a possible design specialist, now the stay-at-home times have almost made their business model a necessity. Bringing your floor to your door is the new mantra. And customers are loving their experiences.

By relying on customer purchasing preferences and articulated choices, the corporate model, development potential, promotion, and publicity and merchandising, Floor Coverings International has transformed into a company that operates with superior efficacy. Its products include carpets, hardwood, laminates, stylish vinyl, ceramic tiles, floor rugs etc.

Driving Change for Better The first mobile, shop-at-home, floor covering franchise, Floor Coverings International, was founded in 1988. It is the oldest and largest mobile floor covering franchise with franchises throughout the United States and Canada.

In 2003, FirstService Brands purchased Floor Coverings International, set up new leadership, and transformed the organization into a world-class floor product retailer whose franchises, while mobile, also operate from commercial locations and have a scalable business model. Tom Wood took over the reins of Floor Coverings International as the President and CEO in 2004.

By focusing on residences, personalized flooring, preference, design, and installation, in-house customer consulting, this business has made a significant difference from the other floor covering firms.

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Top 10 Franchises To Buy in 2020

The Milestones Achieved In the United States and Canada, Floor Coverings International has presence in over 142 locations and several prospects for ongoing growth. New units have developed during the last two years in Chicago, Atlanta, San Antonio, Austin, and several other North American strategic markets.

Floor Coverings International’s focus is on attracting successful owners who will take the initiative in marketing and implementing systems to grow a multimillion-dollar business.

A Floor Coverings International franchise is suitable for both major metropolitan areas as well as secondary markets. Apart from ranking #1 in the Entrepreneur 500 list, Floor Coverings International has been listed in the Bond Top 100 franchise ranking. Franchise Update Media recently presented the company with the Franchise Innovation Award for the Most Creative Customer Selfservice Tool that has resulted in a 25% rise in the lead closing rate with customers.

Mitigating Challenges during the Pandemic Floor Coverings International has undergone slow and steady franchise development per year of 12-14% for 16 years. On March 1, 2020, the company’s sales were up by 26% compared to March 2019. This came just before the pandemic hit and was followed by subsequent lockdowns.

Very proactively, the Floor Coverings International leadership team studied similar models in China and Europe and took a step back to design a program that helped franchisees to slash costs during the coming tough times.

As a forward thinking and proactive franchisor whose first goal in a challenging time such as this is to help and protect their franchisees, the organization built a revolutionary CRM platform that helped the franchisees handle their

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“

“

WE WANT PEOPLE IN OUR SYSTEM WHO ARE SWORN TO PUT THE CUSTOMER FIRST AND THAT’S WHO WE AWARD OUR FRANCHISES TO.

client interactions, developments, and promotions in just eight weeks. And the Discovery Days event, where prospective franchisers from around the world visit Floor Coverings International’s corporate head office to learn about the franchise market opportunity, was shifted to virtual sessions.

Surpassing all the hurdles, the organization announced two months of strongest franchise growth in the last ten years!

The team mastered how to interact succinctly and consistently by recognizing the best use of time and resources.

Floor Coverings International has covered franchisees and their livelihoods and has set up a reinforcing framework as they look ahead to the next six months.

In the coming years Floor Coverings International will continue to grow and perfect what is now a necessary model, one that seems to be preferred by customers eager to replace or buy flooring. People have been home and are eager to re-decorate, and Floor Coverings International has perfected the method of delivering the beauty, and the advice with their Design Associates, right to the customer’s door. Everyone fully adheres to the safety measures and practices the proper hygiene steps such as regular handwashing, social distancing, disinfecting materials, and wearing personal protective equipment.

“We foresee the next six months of the pandemic recovery as very busy and very progressive for our franchisees. We want people in our system who are sworn to put the customer first and that’s who we award our franchises to,” concludes Tom. For franchise information, please visit www.flooringfranchise.com and to find your closest location, www.floorcoveringsinternational.com

29 | October 2020

C

leanliness is next to Godliness.

While the lines are truly old, they never seem to be out of context, no matter which century we are living in. We all know the importance of keeping our immediate surroundings as well as the planet clean. And the current pandemic has just reinforced the notions and importance of being squeaky clean.

However, it is not always easy to maintain a strict cleaning regime, considering the busy lives we are living. Over-worked Supermoms, along with their families maintain a good level of cleanliness, but it never hurts to have some experienced helping hands. This is where Maid Brigade steps-in in their lives.

Maid Brigade is a residential maid service franchise with locations across the U.S., Canada, and internationally.

Its service provides time-saving, healthy cleanings to busy families and individuals. At the same time, it creates job opportunities where its team members are a valued part of every location.

The executive team at Maid Brigade is comprised of Don Hay, Founder and Owner; Bart Puett, Co-Owner; and Raychel Sullins, President. With over a century of industry experience between them, they provide stability and continuity of knowledge to the

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organization. With that said, the leadership favors innovation and advances, so year over year, Maid Brigade franchisees have benefitted from improvements to support and grow their businesses.

Through a series of questions and answers, Raychel Sullins explains how they go about delighting their customers, employees, and franchisees.

What are the cutting-edge products/services offered by your organization?

Every customer is important to us, and we strive to form long-lasting relationships.

Maid Brigade’s PUREcleaning® service utilizes the latest technology with electrostatic sprayers, electrolyzed water cleaning and disinfecting solutions to provide the safest, and healthiest, cleaning, and disinfection in the industry. Our disinfectant, Hypochlorous Acid, is created from two simple ingredients, water, and salt, and is recommended by the CDC for use against the Coronavirus.

Several locations have provided disinfecting solutions and treatments to first responders in their communities.

Maid Brigade has also helped numerous businesses re-open and stay open, with our PUREmist® commercial disinfection service.

What are the special franchisee strengths that make your

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organization unique from its competitors?

Maid Brigade’s most successful franchisees have an entrepreneurial spirit and a desire to innovate. At Maid Brigade we embrace our franchisees’ creativity in all areas of the business, from operations to marketing. We believe that by supporting ideas “from the field”, our organization is stronger.

Describe the experiences, achievements or lessons learned that have shaped the journey of the company.

Maid Brigade has remained relevant to our customers and the industry since 1979. Our ability to withstand trying times, even during the current pandemic, proves that we are a company that is adaptable and able to evolve. We have learned collaboration with our franchisees is the most favorable approach.

Where do you envision your organization to be in the long run and what are your future goals?

Maid Brigade will continue to thrive in the home cleaning industry. For now, our PUREcleaning® system sets us apart from our competitors, but just as in years past, we will continue to embrace new technologies that provide optimal service to our customers. Our goals are to grow the organization through development programs/services for our franchisees, as well as awarding new franchises to wellqualified candidates.

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“Maid Brigade is excellent. They are courteous, professional, and very thorough, and if I have any questions or concerns, they get back to me very fast. I wish I had found them sooner. I highly recommend them!”

-Debra S. “Maid Brigade is amazing! The work was really good. The place looked so clean and smelled great.

They even made the basement and garage look new! They also made me feel super safe with COVID policy and knowing that the products they use to clean are safer and greener. Will recommend and also use their services again!”

-Monica B. “I have been with this company for over a decade and count it a privilege to use their services. I have tried others, but none have been as consistent, trustworthy, and dedicated as Maid Brigade.”

-Peggy P.

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milliCare Delivering Trusted Care

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or businesses, when it comes to making a good first impression, many factors are important, not the least of which is the condition of their flooring. From the moment a visitor sets foot into a facility, the floor speaks volumes; even a financially successful business will suffer if the floor of its premises is stained, worn, or grimy. With this in mind, milliCare delivers transparent and trustworthy cleaning services to businesses and facilities. Founded in 1984, milliCare is a floor and textile care provider and a subsidiary of Milliken & Company, a manufacturer and marketer of chemicals, fabrics, textiles, composites, and floor coverings for offices, hotels, airports, and other commercial environments since 1865. milliCare helps businesses succeed by providing trusted care that not only helps facilities make a good first impression, but also extends the life of flooring and textiles and improves indoor air quality. Whether it’s an airport, a hospital, a corporate headquarters or a university campus, the milliCare network of independent service providers is a trusted source for floor and textile maintenance needs, offering the most environmentally sustainable and proven maintenance system. milliCare is recognized as the premier commercial flooring care company with the most advanced technology, providing exceptional support to its franchise network and its customers locally, nationally, and worldwide.

allowing Milliken to focus more on further research and development while the franchise network concentrates on servicing all brands of carpet and flooring. Today, milliCare is in growth mode with an expanding network of franchise locations that are each staffed with trained and experienced technicians, providing businesses with exceptional floor and textile care.

Proven Leadership With over two decades of management experience in sales, marketing, and franchise development, Steve Willis joined milliCare as the Managing Director in 2017. Steve is responsible for growth and performance within milliCare’s global franchise network. He oversees strategy implementation for the corporate team and helps increase ongoing recruitment within the milliCare network. He brings a hands-on approach to supporting and growing the franchise network.

Steve is a Certified Franchise Executive (CFE), an approved continuing education provider for property and facility managers, and holds all three master level certifications with the IICRC. With the current milliCare team and the backing of Milliken, milliCare is poised for continued growth under Steve’s leadership, both domestically and internationally.

Assuring the Cleanest Work Ecosystem

From a Corporate Business to a Franchise Model milliCare was originally started in 1984 as a corporate business designed to service Milliken carpet customers across the country. The floor and textile maintenance was delivered to these customers by corporate employees and certified contractors.

About a decade later, Milliken decided to change to a franchise model. This promoted growth of the milliCare brand, and significantly increased market penetration, by

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milliCare delivers the highest quality of services including carpet care, textile care, tile and grout care, general maintenance floor care, entryway protection, protective care, and performance coating. milliCare’s parent company, Milliken, owns more than 7,000 patents, many of which are in the floor care arena.

Most well-known is its dry carpet cleaner, a specialized polymer. With its extensive research and development, the company is constantly striving to provide its franchisees

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with innovative approaches to floor maintenance. milliCare will continue to improve its technology, chemistry and cleaning techniques to ensure that it remains the leader in floor and textile maintenance while creating an environment that allows its franchisees to achieve maximum profitability.

Committed to Environmental Responsibility Milliken and milliCare care about the impact to the environment and are committed to sustainability and environmental responsibility.

The milliCare dry carpet cleaning process uses 99.5% less water than hot water extraction – and hot water extraction requires 319% more energy to clean the same square footage as milliCare.

Milliken has been ranked by Ethisphere as one of the world’s most ethical companies for the past 12 years, and milliCare takes pride in sharing its parent company’s ethical commitment. milliCare also holds the distinction of being the only global company focused on commercial floor care and maintenance. In addition, milliCare is known as an environmentally responsible and socially conscious organization.

Admiring Words from Customers “They have restored carpet that I thought I was going to have to pull out. The nap was down, it was filthy. No one could get it clean, wet extraction couldn’t get it clean. They revived the carpet and gave us two more years with that carpet. It was an incredible cost savings.” “milliCare saves us money. Saves us stress. They find a way, they work with us. We feel important because they make us feel important.”

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Steve Willis Managing Director

“

We provide innovative and customized maintenance plans to extend the life of facility flooring and textiles.

“

Along with the company’s processes, its products are also environmentally responsible. milliCare’s core carpet cleaning products are Green Seal GS- 37 certified. The company made packaging changes to its Dry Carpet Cleaner and Detergent Residue Neutralizer which can save an additional 29,829 lbs. of packaging per year. That’s almost 15 tons of plastic that will no longer be required.

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YOUR TRUSTED PAYROLL SERVICE PROVIDER

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or any business to thrive, keen attention must be paid to every internal process, whether it be intricate or simple. These processes are what strengthen a business model and aid in its smooth functioning. For a small business owner, at times, outsourcing one of the many processes comes into the picture for various reasons. But what drives the outsourcing of a process such as payroll and accounting, is trust.

Customers of Payroll Vault have clearly exhibited this trust and know that they’ve outsourced an essential part of their operations to the right company. In the following interview with Sean Manning, CPA, CFE, CEO and Founder of Payroll Vault, we delve into the nuances of accounting and payroll services franchising. Sean also provides his opinions of the industry and brief insights into what makes his company the most sought after.

Below are the highlights of the interview: Can you give our readers a brief overview of your company and its vision?

Payroll Vault’s vision is to be the most recognizable payroll outsourcing company with the highest customer satisfaction.

Payroll service ranks in the top 3 of the most outsourced business services by business owners. Franchise owners can tap into the growing industry and service the small business market. Small businesses—typically companies with 100 or less employees—account for over 90% of business worldwide.

I saw the small business sector as a much-underserved market for payroll services and that is why I decided to move into full-service payroll and help support the small

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business community.

Payroll Vault’s niche demographic is companies with 1-25 employees. Many of these small sized businesses are in a ‘do-it-yourself’ mode for their payroll which can leave the business owner at risk for compliance issues and they can struggle to keep up with the ever-changing legislation.

Moreover, industry data shows that DIY business owners end up spending 18% more on their payroll than if they were to outsource it, and then they can reduce their risk for non-compliance dramatically.

What are the cutting-edge services offered by Payroll Vault?

Payroll Vault partners with Thomson Reuters, a leading provider of business payroll software systems, to provide technologies required for complete start-to-finish payroll processing. The engine around payroll service must be strong, and I have had a very strategic partnership with Thomson for several years. The alignment with Thomson Reuters ensures that Payroll Vault has one of the best software solutions available for our clients with secure and world class data storage.

Other preferred vendor partners to Payroll Vault provide the workforce management solutions to support the business owner. Employer and employee portals help keep payroll information at their fingertips. Our franchise offices use client relationship management software to track client and lead data, reporting, KPIs, support information and training library, and the software has an intranet system so franchisees can communicate and support each other.

What are the special franchisee strengths that make your company unique from its competitors?

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Payroll Vault is highly visible within our local communities while expanding a strong national footprint and provides a one-to-one client approach. When our clients need assistance, we pick up the phone and answer questions in real-time – no call or overseas processing centers.

Everything is done at the local Payroll Vault office making us the go-to experts for business owners. We understand that time is of the essence when operating and managing a small business, and we pride ourselves on being more of an advisor or consultant for our clients. Our goal is for each business owner to have the opportunity to work ‘on’ their business and not ‘in’ their business.

The ability of the Team, from the Corporate to the community office level, to proactively plan and react when global circumstances occur, is being proven during the ongoing COVID-19 pandemic.

Payroll Vault already had sound business systems in place to sustain a mobile approach to virtually any situation. Due to the amount of shuffling the nation had to do, as a system, we didn’t skip a beat and maintained the integrity and promise of personalized communication and access with our clients.

At the franchise level, the Team has been able to shift planned hosted conferences and Discovery Days to virtual events easily and effortlessly. The result has continued to display and build trust and integrity at all levels of the business. This global event has allowed us to show our clients and franchise prospects that this business can truthfully be run from anywhere, any time.

Describe the experiences, achievements or lessons learned that has shaped the journey of Payroll Vault.

A successful business journey creates several experiences that have an impact on the company and its future. What is most perceptible is the cultural development at Payroll Vault. When people are allowed and encouraged to help create and mold the culture and given

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Sean Manning

CPA, CFE, CEO and Founder

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a safe environment to experiment and make mistakes that are designed to advance the business, everyone’s passion in their career path creates excitement and new opportunities.

The culture becomes one of bold ideas and confident risk.

Another area that allowed Payroll Vault to flourish organizationally and be dynamic is our commitment to an energetic vision that is supported by a thought-out process described as our Success Framework.

Lessons – enjoy the process. Whether it is going back to the drawing board, revisiting systems and processes that can be more efficient with added technology, or checking in with each team member to ensure they are on their preferred path to success. It’s a piece of the journey that cannot be overlooked or understated.

Where do you envision Payroll Vault to be in the long run and what are your future goals?

Payroll Vault’s goal is to be the chief small business payroll partner and trustworthy small business resource in local small business and professional communities across the nation. One of the highest values Payroll Vault holds is integrity.

I see us continuing to expand – increasing our number of franchise locations and supporting franchisee satisfaction is at its pinnacle while preserving unrivaled and highly personalized client relationships and service.

About Sean Manning Sean has exceeded the conventional standards of the accounting industry and inspired entrepreneurs nationwide.

As a second-generation CPA, for the past 30 years, Sean’s mastery of superlative client relationship management and strategic marketing has grown his companies remarkably.

With forward thinking, he continues to pioneer an innovative approach to the accounting industry.

Technologically driven, he was amongst the first to transition his accounting firm, Insperience Business Services, to a paperless environment in 2005 and establish client portals to increase access, efficiencies, and support.

Revered by his peers as a “thought-leader”, he is sought after to speak and invigorate the industry with his out-ofthe-box ideas. Sean is a master of managing and leading people. He doesn’t hire people for jobs in his companies, he offers them careers, and has created an unparalleled culture to inspire his team and the clients they work with – all leading to growth and success for everyone on every level.

Payroll Vault. Even in the height of the recession, Payroll Vault grew at a rate of approximately 125% annually – testimony that business owners like what Sean and his team are doing to “Re-Define” the payroll industry.

In 2011, Sean was featured on the cover of CPA Practice Advisor magazine for his success with Payroll Vault. His phone started ringing from accountants across the nation inquiring about his success with payroll, which then launched the company into the franchise arena in Quarter 4 2012. Payroll Vault is recognized as a ‘disruptive brand’ as the only payroll and workforce management services franchise in the industry.

Why Payroll Vault? - know from the clients and franchisees: “There are many facets that come with owning a small business and payroll isn’t always as easy as it seems. The number of hours spent prepping and processing payroll was time that I desperately needed back. The amount of time it took to process payroll and keep up with monthly and quarterly taxes, it didn’t take much to persuade that we needed to outsource our payroll. It’s important to me that not only do my employees get paid in a timely manner, but also the details of taxes be taken care of as well. The time I get back from doing payroll means more time with my customers, employees, and even my family. I have full confidence in Payroll Vault to meet all my payroll needs.

They know what it’s like to have a small business and the importance payroll plays. Let’s be honest, they make me look good and deliver on time every time.”

- Gretchen Butler (client) Owner, Butler’s True Value Hardware Madisonville, KY “I am impressed with the community support given day-today among not only the Payroll Vault home office but the Franchisees as a whole. The mutual respect and availability of support in the Payroll Vault community is outstanding.”

- Sean Pettit, Franchisee Owner Payroll Vault San Antonio, TX “Payroll Vault continues to upgrade and innovate in the development of the brand. Each year brings more quality and innovation to the franchisees and markets we serve.”

- Debra Schill, Franchisee Owner Payroll Vault Columbus, IN

In 2008, Sean separately branded his payroll division to

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Enhancing Creativity

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Signal 88 Security The World’s Leading Security Franchise Offering Peace of Mind to Communities

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he security services industry consists of companies which provide private security guards and patrol vehicles, as well as additional ancillary services such as alarm systems, cyber security, background screening, investigation, risk analysis and security consultancy services. Powered with an innovative approach, Signal 88 Security provides security services for residential, commercial, and industrial clients based on a fundamental belief that safety is a basic human right and need. Signal 88 Security recognize their clients have a purpose, which they can only fulfill if their physical environment is safe and secure. Hence, the company is committed to serve their clients through local ownership, professional service and innovative technology.

oversees the overall direction and vision of Signal 88 as well as all new services. He also manages the research & development, administrative duties, sales and marketing strategies, and general operations. His key vision is to bring in new franchise owners, so he continued to introduce new ideas that helped the company scale and increase profitability for the franchise owners.

Signal 88 Security is the world’s leading security franchise, providing peace of mind to the communities.

Since the Signal 88’s unique mobile patrol model is proactive, the presence of a trained officer behind the wheel of a high-visibility SUV prevent crimes and gives the community the peace of mind they deserve.

Signal 88 Security has disrupted the industry with its franchise concept that offers the national brands with support and technology, along with the local owners that build community and client relationships. It is constantly innovating security services and utilizing innovative technology that implements GPS tracking & dispatch, video & photo reporting, customizable client dashboards, transparent, and searchable reports.

Additionally, being an industry leading technology provider, Signal88’s state-of-the-art 88Edge technology helps officers to patrol safely and effectively. The firm’s digital reports including photos, videos, and GPS data are always available to clients for total accountability.

Presently, Signal 88 Security is guided by a set of core values which includes passion, honesty, integrity, relationships, serving, and learning.

Prior to Signal 88 Security, Reed played a crucial role as the Regional Sales Manager at Black & Decker in the Midwest and later became the National Sales Executive for a prominent holiday lighting distributor and developed the distributorship program.

Measurable Benefits to Clientele

Signal 88 Security service processes are built around speed-to-action and transparency. This makes it easy for their clients and their residents or customers to provide an environment where peace of mind is a reality; not a goal. The company offers a proven model of success for its franchises based on continual innovation and improvement that creates a measurable benefit.

A Dynamic Leader Cost-Effective Security Services Signal 88 Security was founded in 2003 and began franchising in 2008 after Reed Nyffeler, now CEO, introduced the concept as a way to revolutionize the industry. Serving as its Chief Executive Officer, Reed

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In a rapidly growing industry, Signal 88’s franchise model creates sustainable and recurring top and bottom line growth for its owners. It offers an array of security

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solutions that help the clients with peace of mind to pursue their passion in life.

Recently, the experts have developed custom solutions to provide the clients with the best security options for the property, personnel, and other assets to protect. Signal 88 officers adopt a cutting-edge, proprietary technology, 88Edge, to view tour instructions, check in assigned locations, and file detailed reports.

Finally under the event services, Signal 88 security offers the patrons with peace of mind and recognizes the need for professionalism in creating a positive image through protection. With an extensive list of satisfied clients ranging from professional and college sporting venues to small, private functions, the team is prepared to protect the client’s investments, patrons and reputation.

Future Endeavors Currently, the security industry has been comprised of two main segments. The first segment is the large national companies who are successful on considering the technology, marketing, and scalability. The second segment is the small mom and pop operators performing a great job at community and client relationships.

Being that the franchise concept offers the best of both worlds, Signal 88 Security strives to become the largest physical security company in the world. Although the company has some ground to make up, it has grown rapidly and is confident to set up its franchise models for long-term and sustainable growth.

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Reed Nyffeler CEO

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we are here to provide peace of mind to pursue passion in life.

“

The company’s patrol service is the most cost-effective security solution that currently offers GPS-tracked vehicles and time-stamped electronic reports ensuring quality services with verifiable performance. This offers the clients the flexibility of customized programs to address any security concerns such as maintenance, access control services, facilities checks, disturbance and alarm response. In addition, the dedicated services are designed to efficiently meet the required needs with professional security personnel. This provides the clientele with highly trained, highly visible, and highly effective coverage at businesses of any size.

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Engaging Insights

In the recent magazine, Insights Success has named Brightway as one of "The Best Franchises to Open". Also, Franchise Businesses Review named the company as "A Top Innovative Franchise Brand", ranking No.33 on its list of 100 franchise brands.

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uBreakiFix

Committed to Deliver High-Quality Tech Repair Services

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eople are increasingly concerned with their electronic gadgets and devices, especially their smartphones. Given the intricacy of these gadgets’ design, they can be damaged very easily, causing frustration for their owners. To address this issue, electronics repair franchising company uBreakiFix stepped into the market to offer same-day repair service of small electronics. The company fixes cracked screens, water damage, software issues, camera issues and most other technical problems. uBreakiFix repairs anything with a power button. While it specializes in smartphones, tablets, and computers, it also repairs devices like game consoles, hoverboards and drones. To date, the company has repaired nearly 5 million devices.

From Side Hustle to Franchising uBreakiFix started as a side hustle. In 2009, the company’s founder Justin Wetherill dropped his new iPhone, shattering the screen. Unable to find a reasonably priced repair option, he figured that he could repair the device by himself. After some trial and error, he finally repaired the phone.

Recognizing a need for high-quality phone repair, he partnered with his friend David Reiff to start a mail-in phone repair business, and orders flooded in. Months later, they teamed up with Eddie Trujillo to open their first storefront.

Ten years ago, it cost nearly as much to repair a cellphone screen as it did to replace the device itself, and the repair options available were not of the caliber that today’s customers have come to expect. uBreakiFix filled a gap in the marketplace by offering high-quality, affordable electronics repair, backed by a 90-day warranty and price match guarantee. To affirm its business model and perfect its systems and processes, uBreakiFix opened 47 corporate stores before starting to franchise in 2013. It has since grown to more than 450 stores across the U.S. and Canada.

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To maintain consistency and quality across locations, uBreakiFix developed a sophisticated training program to equip franchisees with all the right skills, from device repair to store operations. Three weeks of on-site training at the company’s headquarters in Orlando are followed by three weeks of in-store support. In addition, the company has made heavy investments in infrastructure, designing and building a comprehensive platform for point-of-sale applications and seamless communication from the corporate office and between stores.

Strategic Partnerships Today, uBreakiFix has strategic partnerships with leading technology companies, including Samsung and Google, enabling the company to provide Samsung Galaxy customers and Google Pixel customers with manufacturerbacked, same-day repair service using genuine parts.

The company has also launched B2B partnerships to provide on-site repair service at major retailers like Nebraska Furniture Mart, as well as conversion partnerships, where independent repair companies convert to the uBreakiFix brand and get to take advantage of its partnerships, training tools, corporate support, and more.

Due to its impressive growth and partnerships, uBreakiFix is able to provide tremendous support to the communities it serves, even beyond the walls of its stores. In 2017, the company worked with Google to provide free cell phone repairs to those affected by Hurricane Harvey and Hurricane Irma, and in 2018, it offered the same for victims of Hurricane Florence.

Setting Itself Apart from Competition As uBreakifix has grown its footprint across North America, it has also grown its executive team to provide elevated support and strategic vision. In 2017, uBreakiFix

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marked its biggest year of corporate growth to date, adding nearly a dozen executive roles to amplify its support offerings, presence and reach. From day one, uBreakiFix has been committed to making high-quality tech repair accessible at scale. The timeliness, customer experience, and quality guarantee continue to set uBreakiFix apart from its competitors.

Another differentiator is the company culture. uBreakiFix is a high energy, collaborative environment. The team embraces creativity and maintains the entrepreneurial spirit the company started with. The leadership team finds that all employees from store technicians to executives all take pride in their work. uBreakiFix is planning to increase its growth year over year and announce new strategic partnerships that will allow the company to further amplify its support options available to customers.

Why Franchise with UBIF?

“I made the decision to become a UBIF franchisee because I saw the value in teaming up with an organization that embodied the same values, vision, and business ethics that I had. Also, having the experiences of all the other stores to draw from, as well as a corporate support team to help tackle the challenges of running a repair business, was very appealing.”- David Hensley, Wichita franchise owner.

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Todd Evans Vice President

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We are an electronics repair franchise specializing in same-day repair service if small electronics at more than 450 stores across North America.

“

“Technology has become integral in our everyday lives. It is no longer ’just a phone.’ It’s a productivity tool and a critical means of communication. uBreakiFix is unique in offering fast, affordable, alternative solutions to a problem that can easily impact someone’s business or communication with family and friends. The fact we offer solutions across a broad range of small electronics from smartphones to tablets, computers, game consoles, drones, and more, coupled with our reputation for exceptional customer service, expert repairs, and knowledgeable team, has allowed us to expand quickly and sustainably. I’m proud to represent uBreakiFix throughout the various communities that call Nashville home.” – Susan Wright, Nashville franchise owner

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