The 10 Best CRM Solution Provider Companies In India
Zero to One “The true business of every company is to make and keep customers” -
Peter Drucker, a famous writer and management consultant. There were times when every transaction was on paper. Organizations were unable to engage the customers in the longer run. They were prominently focusing on offering novel products which had the potential of satisfying customers up to some extent. However, these products lacked the spark of establishing long-lasting customer-organization relationships.
It was the year 1970 when Customer Relationship Management (CRM) came into the picture and businesses had a manifestation that being ‘Customer Emphatic’ rather than product emphatic can help them create