The 10 Most Recommended Superspeciality Hospitals in India

10 Most Recommended The

VOL - 02 ISSUe - 05

Dr Aditi Karad Executive Director

Superspeciality

Hospitals in India 2020

Setting New Benchmarks in Healthcare Services

Showcasing the Best Healthcare Services Enablers of India in a New Light Editor Darshan Parmar

T

he Indian healthcare industry has always been expanding at a brisk pace because of its strong coverage, services, and rising expenditure by private and public sector players. The industry has become one of India’s largest sectors when it comes to employment and revenue. It comprises of medical devices, clinical trials, outsourcing, telemedicine, medical tourism, medical equipment, health insurance, and most importantly, hospitals. A country like India has its competitive advantage in its huge section of well-trained and practicing medical professionals.

This has made India very costcompetitive when compared to other Asian and Western countries.

The availability of hospitals and their emergence is also playing a major role in the growth of the healthcare industry in India. According to an independent report, the hospital space in India is expected to grow CAGR of 16 to 17% to around Rs. 8.6 trillion by (Financial Year) FY22 from Rs. 4 trillion in FY17. This data suggests that the hospitals in India

are showing a valued growth rate with respect to the overall expansion of the medical and healthcare industry of the country.

With a similar approach, Insights Success through this edition, ‘The 10 Most Recommended Superspeciality Hospitals in India, 2020’ wishes to highlight some of the stories from the medical fraternity that are making a difference through their outstanding medical services. We have brought a collection of tales that display various super specialty hospitals’ abilities in terms of the services they facilitate.

This issue’s cover portrays the story of a healthcare facility that is dedicated to providing quality and affordable healthcare treatments in Pune. VishwaRaj Hospital started facilitating its services in medical space in 2016 with just 300-bed infrastructure and now it is recognized amongst the top emerging tertiary care hospitals.

Also, Bhala Netra Super Speciality Eye Hospital has made its way in

this month’s edition of the magazine. The hospital is working towards bringing patients, a ‘vision’ with embracing advanced technology while enabling eye care accessible to people from various strata of society. Jawaharlal Nehru Cancer Hospital & Research Centre (JNCH) was established under the banner of the Madhya Pradesh Cancer Chikitsa Evam Sewa Samiti. It was founded with the hopes of providing excellent cancer treatment and related services. From its initial days, JNCH has been moving forward with the zeal to prove itself as an apex name in Cancer treatment. Another big name that has made its way to our list is Sri Ramchandra Medical Centre. SRMC is a quaternary care multi-specialty hospital founded in 1985 with an aim to transform the experience earned through medical education into affordable healthcare for society. The final story that we are going to present in this cluster is that of Yashoda Hospital & Research Center. With 100 well-organized beds, the hospital initiated its journey in the year 1990. The facility is one of the first leading NABL and NABH accredited hospitals in Delhi-NCR. In an exclusive Interview with Insights Success, Dr. Rohit Madhav Sane (Founder & CEO) shares the tale of Madhavbaug. It is an esteemed healthcare facility which

EDITOR’s NOTE

enables therapies and treatments that are natural and less strenuous on the body.

This month’s edition consists of two CXO Standpoints. Dr. Clive Fernandes, Group Clinical Director - Wockhardt Group of Hospitals has shed some light on today’s healthcare industry in India along with the challenges it is facing. On the other hand, Dr. Girija Wagh - Gynecologist has brought us a synopsis on medical tourism.

The pieces penned by both the authors are enlightening in their own way.

Here are few of the mentions that made it to this month’s issue of the magazine: Sengupta Hospitals, Upasani Super Speciality Hospital, Indiana Hospital & Heart Institute Pvt. Ltd., Alpine Superspeciality Hospital, and Nanavati Super Speciality Hospital.

The team at Insights Success urges its readers to flip through the pages of this month’s edition and get updated with the latest information related to the medical and healthcare industry scenario in India.

Darshan Parmar

CONTENTS

COVER S CO STORY TORY TOR ORY

16 Madhavbaug Facilitating Ayurvedic Treatment for Patients

06

Setting New Benchmarks in Healthcare Services

Modern & Affordable Healthcare: No Longer An Illusion in India

Article

24 Medicare Now

INTERVIEW WITH INSIGHTS SUCCESS

VishwaRaj Hospital

20

28

32

Bhala Netra Super Speciality Eye Hospital

Sri Ramchandra Medical CENTRE

A 'Visionary' Eye Care Facility

Achieving Excellence in Enhancing Patient Experience

40

Jawaharlal Nehru Cancer Hospital Advanced Treatment for a Healthier India

36

Yashoda Hospital & Research Center Offering Trustworthy and Affordable Medical Treatment

Medical Tourism Synopsis on Medical Tourism How Should I Go After My Medical Treatment Abroad?

44 Maven’s Voice Indian Healthcare: An industry on the Move and Some Challenges it Faces

COVER STORY Setting New Benchmarks in Healthcare Services

THE 10 MOST

RECOMMENDED

SUPERSPECIALITY

HOSPITALS IN INDIA 2020

Dr Aditi Karad

Executive Director

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he Indian Healthcare space has seen tremendous growth over the years. The dynamics of the medical industry has affected each and every patient or a person seeking healthcare at an economical level. There have been times when the treatment and cures of a particular condition have been discovered, but the implementation of it is very expensive and timeconsuming. Whereas, some conditions have been so normalized that, their treatment is provided free of cost.

Now, how to balance these two extremities has been a tough question to answer. There are very few options available that can mediate between these two

extreme situations and provide optimum solutions with respect to it. Some medical organizations and healthcare services providers are diving deep into this situation and striving to come up with solutions that are feasible for everyone.

One such healthcare facility is VishwaRaj Hospital, dedicated to providing quality and affordable healthcare treatments in Pune. It initiated providing services in 2016 as a 300-bed hospital. Now, it is recognized amongst the top emerging tertiary care hospitals.

From the past three years, the goal of the hospital has been to offer ‘exceptional care to every patient every day.’ With an aim to create the

best healthcare experience possible, the hospital uses advanced medical technology, comfortable stay options, and a wide-spread network of ambulances, etc. “We have a team of experienced yet compassionate doctors that are committed to healing a wide array of health problems and help you live a healthier tomorrow,” says Dr. Aditi Karad, Executive Director of VishwaRaj Hospital.

Visionary Leadership With a dedicated allied health professionals team and 24×7 back up senior consultants, Dr. Aditi spearheads VishwaRaj Hospital which is providing the best services

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We strive to be a leader in providing excellent quality, affordable medical care with compassion & accessible to all

She believes that there is a huge gap in the country, in terms of people’s demand for quality healthcare and accessible availability of such facilities. “If a healthcare solution is not affordable

to all then it is not a solution at all,” explains Dr. Aditi.

Dr. Aditi is an MBBS, but she has also completed her MA in Hospital Management from the University of Leeds. Her proficiency in hospital management and adept leadership qualities has made VishwaRaj stand top amongst its competition. Its soaring success is due to her meticulous attention to each process. She has truly become an epitome of women empowerment by successfully running such a huge multi-speciality hospital.

‘

for the most critical departments.

She works with the intent of delivering qualitative and affordable medical facilities to the masses. Her dream to enter in the medical field with sheer dedication and commitment towards this noble cause has evidently led to the rise of VishwaRaj Hospital.

Dynamics of VishwaRaj Hospital The ground reality of the current state of India’s healthcare sector is that it requires thorough facilitation of affordable healthcare services. A lot of people have to even sell their houses to avail appropriate healthcare in India, which is very disheartening to see. This particularly has driven Dr. Aditi and the team at VishwaRaj to work towards the cause inherently.

The hospital, under her guidance, continuously works to achieve the

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We wish to create a global ecosystem where physicians, patients, & community come together with a single goal of excellent & affordable healthcare

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optimum operational efficiency of the facility. It includes availing certain packages that prove helpful to patients with long-term benefits.

Every process or SOPs are set in such a way that, all the activities carried out by the team of VishwaRaj contribute towards pocket-friendly healthcare for the patients.

Especially, the cardiology department of the hospital has become one of the prime focuses in the venue. It is providing packages for the treatment of heart-related issues in a specific approach. The cost to the hospital is calculated per treatment when it comes to cardiology services which result to be very feasible for the patients.

Amongst many facets, VishwaRaj Hospital is focused on building its medical tourism department in order to provide quality medical treatments and services to guests from outside the country in an affordable manner.

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VishwaRaj Hospital offers most of the medical services from basic doctor consultation to Open heart surgery, from a routine blood test to advanced cath-lab diagnostics under one roof

Medical tourism is moving at a fast pace in India. Every Hospital is trying to grasp its vast market share and have a piece of the pie just to increase its credibility and financial position by putting efforts into acquiring patients from abroad. The availability of good medical infrastructure and well-qualified doctors makes India a suitable Medical hub for people coming from different countries in the hopes of efficient and economical healthcare services. Hence, VishwaRaj is also making consistent efforts to facilitate excellent services in this domain as well.

The Point of Distinction The trends in the Indian medical sector keep changing rapidly and the most important array that is grabbing the attention is the daycare procedures. According to Dr. Aditi, the number of patients coming to the hospital and leaving after getting the treatment, it all comes under the daycare procedures.

While improving the procedures, reducing the stay time of patients is what Vishwaraj is putting its efforts into. Initially, when the hospital was launched, the services Vishwaraj provided were more of secondary and a little bit tertiary in nature.

Now, after three years, the hospital has moved on to facilitate all kinds of tertiary level medical services with its fully functional resources (other than transplant services).

Though in 2020, the hospital is planning to bring-in the liver transplant services for its patients which is a big plus for the medical facility. The diversified focus of the hospital will be on healthcare

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services, academics, and quality improvement.

VishwaRaj Hospital is well connected by road and railways to provide excellent care to wide geography in and around Pune

In healthcare services, the centre of excellence for VishwaRaj remains Cardiac Sciences, Neuro Sciences, Critical Care, Mother and Child Care, Renal and Urology, Gastroenterology and Joint Replacement. Apart from doing cardiac transplant, the hospital is equipped to perform all kinds of surgeries under its domain with all its dynamic resources. All of these services are upgraded from the last year which has proved to be an advantageous change for VishwaRaj. In academics, the hospital is facilitating DNB and CPS courses.

Dr. Aditi believes, “We can never grow without academics.” 8 months ago Vishwaraj was recognized by

the NABH as well. Through its CSR activities, VishwaRaj instils a great amount of time and resources in building up the strata of society which is under-privileged.

If there is a girl child born in the family, the hospital provides a 50% concession on the total bill amount of the services charged for that particular family. It is just one of the social initiatives that the hospital carries out as it operates as a charitable trust. VishwaRaj Hospital is making a difference in a lot of lives and is on its way to bring in more happiness for its patients from every section of society by constantly enabling affordable healthcare.

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Editor-in-Chief Pooja M. Bansal Managing Editor Darshan Parmar Publishing Control Team Shruti, Rahul Quality Assurance Team Abhishaj, Sneha Contributing Writer

Shreevarshita Gupta

Art & Design Head Amol Kamble Associate Designer Poonam Mahajan Art & Picture Editor Mayur Koli Co-designers Sapana, Shweta Business Development Manager Megha Mishra Business Development Lead Ashwini Pahurkar Business Development Executive Nikhil Chavan Technical Head Pratiksha Patil Technical Specialist Amar Sawant Digital Marketing Manager Prashant Chevale SME-SMO Executive Uma Circulation Manager Tanaji sales@insightssuccess.com

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Facilitating Ayurvedic Treatment for Patients

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n this era of the busy lifestyle and no time for taking care of themselves, people are facing numerous health issues. When people don’t focus on their health, inevitably they are exposed to diseases and most common of them are heart-related. High cholesterol and an increase in blood pressure is the result of an unhealthy lifestyle and unbalanced eating habits. Inherently people then require to opt for medical facilities that are quite expensive and

Our vision is to be the best cardiac care organization in India and to reduce the mortality and morbidity due to heart disease sometimes put a heavy toll on the body while undergoing heavy treatments.

To contemplate the same, there are a few healthcare facilities that are enabling therapies and treatments that are natural and less strenuous on the body. One such healthcare facility is Madhavbaug. Headquartered in Thane Maharashtra, it was established in 2006. Its tagline, “Whatever it takes” signifies the dedication that the team of 16 | INSIGHTS SUCCESS

Madhavbaug puts in to help cater to the needs of the patients that come to the hospital. The hospital employs around 1000 people who work tirelessly to ensure that the services provided to the patients remain uncompromised.

Here is the story of Madhavbaug in the words of Dr. Rohit Madhav Sane, Founder & CEO of the esteemed healthcare facility in an exclusive interview with Insights Success: IS - Brief us about the journey of your healthcare facility– origin, inception, early issues, and success stories.

Dr. Rohit - Madhavbaug was started with a mission to tackle the growing epidemic of heart disease in India by providing a nonsurgical and safe solution. Madhavbaug opened its first Hospital at Khopoli in 2006. The hospital did very well, there was a large demand for growing patients which the Hospital alone could not meet, and also Khopoli was a bit inconvenient to travel for a lot of patients. Keeping in mind the growing needs of patients, I decided to make the therapy more accessible and opened Madhavbaug’s first 5 clinics. Today Madhavbaug has over 200+ clinics across 7 states in India IS – Enlighten us about your journey as a professional spearheading Madhavbaug along with your contribution to the medical and healthcare space.

Dr. Rohit – I founded Madhavbaug in 2006 and have successfully established it as a dependable option for treating heart ailments with its unique approach of using non-invasive, multidisciplinary and pioneering therapies. I have been carrying out its operations as the CEO ever since.

Just recently I have won India’s Greatest Leader award by 12th Edition of Asian Business & Social Investor Forum 2018–19 & 4th Edition – India’s Greatest Brands & Leaders 2018–19. I completed my MBBS Medicine and Surgery and also Fellowship in Cardiac Rehabilitation (FCR), Apollo VOLUME - 02, ISSUE - 05, 2020

IS - Kindly talk about the multispecialty medical services provided by the hospital. How is it an apex institution for the best medical services?

Dr. Rohit - Madhavbaug’s Apex Beat programs allow specialists to use cutting-edge technology to recommend specialized diets, physiotherapy, and lifestyle modifications to patients in order to minimize the risk of heart disease.

The main focus is on controlling the risk factors of heart disease and prevent its further progression into full-blown heart disease.

INTERVIEW WITH INSIGHTS SUCCESS

Hospital. I was the first one to conceptualize the idea that ancient Indian medical science, Ayurveda can play a big role in chronic cardiac disease.

Madhavbaug’s heart disease reversal programs cover treatments for patients with all stages of heart disease and even previously undiagnosed patients with a high risk of developing heart disease.

The treatments are target driven and help improve the VO2max levels and MET value of patients which results in increased exercise tolerance, reduced risk of chronic heart failure or heart attack, and

Dr. Rohit Madhav Sane Founder & CEO

2020, ISSUE - 05, VOLUME - 02

INSIGHTS SUCCESS | 17

improved quality of life. Our treatment Sampurna Hruday Shuddhikaran has helped over 10 lakh+ patients reverse chronic diseases such as diabetes, heart disease, hypertension and obesity IS - What kind of challenges has the hospital faced industry-wise?

Dr. Rohit - High competition has been the biggest challenge that most hospitals are facing in urban areas.

However, the smaller markets are still relatively untapped.

We have a strong network in both the urban as well as rural markets and looking at expanding in both the markets.

Our mission is to rid the society of heart disease through well researched innovative therapies based on Ayurveda and modern, public education and extensive reach

currently at an inflection point where newer applications that are coming in are making the whole delivery process much smoother and transparent.

IS - How is your facility contributing to affordable healthcare in India?

Dr. Rohit - Our SHS treatment is easily accessible and affordable. In fact, our treatments go beyond affordability where we actually save medical expenses for our patients.

We have helped lakhs of patients avoid surgeries such as bypass and angioplasty when it comes to diabetes and hypertension, we have helped our patients get rid of medicines that they were consuming on a regular basis with an improved quality of life.

IS - Name a few awards and accolades received by the facility since its inception.

Dr. Rohit – Our services have received accolades by noted luminaries such as Mr. Nitin Gadkari, and Anna Hazare Ji among others. Among many accolades globally as well as in India, Madhavbaug has received awards such as: 1) INDIA AYURVEDA CARDIAC SERVICE PROVIDER COMPANY OF THE YEAR BY FROST & SULLIVAN. 2) WORLD HEALTH CONGRESS FOR ASIA HEALTHCARE EXCELLENCE AWARD FOR BEST CARDIAC CARE SERVICE PROVIDER OF THE YEAR AT SENTOSA, SINGAPORE.

IS - How have technological advancements and innovation in the medical and healthcare industry affected your methods of delivering services?

Dr. Rohit - Yes, our belief is that technology will be the biggest differentiator in the coming future. We are a techfirst company, and use the best systems across delivery as well as management/operations. Healthcare delivery is

18 | INSIGHTS SUCCESS

VOLUME - 02, ISSUE - 05, 2020

BHALA NETRA SUPER SPECIALITY EYE HOSPITAL A 'Visionary' Eye Care Facility

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uperior vision technology has transformed the world of eye care right from diagnosis and treatment to equipment and recovery. It has witnessed some amazing scientific breakthroughs in the past few years. The advance studies and technologies are rapidly changing the future of those with chronic eye conditions.

Bhala Netra Super Speciality Eye Hospital (BSEH), is working towards bringing patients out of darkness embracing advanced technology and making eye care accessible to people across society. With high quality and affordable ophthalmic products and treatment Bhala Netra is following a low cost high volume approach.

The Super Specialty Ophthalmology Hospital Bhala Netra is born out of the vision to provide honest and rightful opinion to the patient’s condition and give them the

20 | INSIGHTS SUCCESS

best possible treatment it can. The hospital headquartered in Bhandup, Mumbai has all the support and infrastructure to cater the patients needs.

Prioritizing patient’s concerns, immediate medical and infrastructure ensure constant comfort and quick recovery.

From the minute patients walk in through Bhala Netra’s doors, they are not just treated but also cared for. The specialized doctors and the entire supporting staff, ensure that the patients get nothing less than the finest.

Healthcare Par Excellence Bhala Netra Hospital established with the sole purpose of providing all eye care treatments under one roof, facilitates the required expertise promptly. It caters first-class resources to achieve the principal standards and norms of NABH. The hospital is well equipped with a large VOLUME - 02, ISSUE - 05, 2020

THE 10 MOST

RECOMMENDED

SUPERSPECIALITY

HOSPITALS IN INDIA 2020

operation theatre and with two functional operation theatres for the ease and convenience of doctors and surgeons.

The hospital employs some of the most highly qualified doctors and staff, each possessing considerable expertise and experience in their respective field.

Consultants and ophthalmologists veterans in their disciplines visit the premises to cater the patients’ needs. Practically all the essential surgeries required for maintenance or salvaging vision are performed in the hospital. The hospital has employed experienced staff also, to cater to the needs of the patients.

The team performs advanced surgeries for Cornea, Glaucoma, Retina, Cataract, Oculoplasty, Aesthetics, Paediatric population and squint like diseases. The hospital follows a thorough preoperative preparation in order to ensure the safety and care taken for after the surgery also.

Glancing Back at The Journey

Dr. Indeevar V Mishra, Chief Proprietor

A RENOWNED EYE SURGEON “Some heroes don’t wear capes, we call them doctors.”

Dr. Indeevar V Mishra, the Chief Proprietor of the Bhala Netra Eye Hospital has completed Diplomat of National Board(DNB) from the prestigious and world-renowned Sankara eye hospital, Tamil Nadu.

The idea to serve the patients in the metro city like Mumbai striked Dr Indeevar V Mishra while he was practicing as a trainee in the prestigious Aravind eye hospital.

He has served as Medical officer in the Aravind Eye Hospital, Tamil Nadu where he underwent a training in art of Advanced Phacoemulsification. He has also worked as Anterior & Medical Retina Consultant at Agarwal Eye Hospital, and has spent several months in Africa serving the downtrodden.

Post founding the hospital, the early days were demanding. Since, the hospital was built on the fundamental principle, ‘low cost high volume’ approach, the consultation charges and the surgical costs were unable to lessen its financial burden..

Later, he joined as a glaucoma trainee in one of the oldest eye hospitals of India, MM Joshi eye hospital, Karnataka. Later, he held other administrative responsibilities in the hospital including principal of the College of Optometry, and a junior in-charge of the community eye health in the hospital.

But as the time passed by, and as the patients realized that Bhala Netra provides world class facilities at affordable rates, the revenue started to pour in as large number of patients started opting the services been provided at the hospital. Since then Bhala Netra has never let down the patients in providing affordable and effective surgeries that can potentially cure the eye diseases and light the darkness.

2020, ISSUE - 05, VOLUME - 02

Dr. Indeevar has a long medical career. He is well-experienced performing thousands of eye surgeries of Cornea, Glaucoma, Cataract, Refractive, and Oculoplasty. He potentially and vigilantly performs difficult and complicated Cataract and anterior segment surgeries.

He has received numerous accolades and has presented various papers in national and international conferences. Groomed by his father Dr Vimal Mishra and a strong belief in practice, Dr. Indeevar is well known for his truthfulness and direct nature.

INSIGHTS SUCCESS | 21

Surviving Adversities Tending to grow strong along the way, the team was struggling to materialize their potential in the initial years.

Arranging funds for securing the premises in the big city like Mumbai was the hardest challenge. In the initial days, Dr.Indeevar invested much of his time to overcome the financial constraints and served his best in all the possible ways he can to establish the infrastructure.

Ultimately, facing these challenges individually and collectively, a moderately large hospital with expert surgeons and convincing ability to treat nd the patients was set up on 2 of December, 2018.

To this day, the hospital has catered over 2500 patients and has screened over 10000 patients through various camps arranged across Mumbai and beyond.

22 | INSIGHTS SUCCESS

“

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Provide the gift of eyesight to those in need and thou shall be blessed

Leading the Way with Campaigns and Awareness Programs BSEH has been conducting regular camps for general masses at regular intervals in association with various organizations and NGOs. These programs emphasize more on the general population suffering from sight threatening diseases.

BSEH has also been associated with AIOS in spreading awareness about various diseases, most notably Diabetic Retinopathy. Their motto through these campaigns is has been to spread awareness and educate the general population and guide to take proper care of their eyes in a better way.

BSEH envisions to grow into a chain of hospitals where the services and quality of a private hospital would be provided at charitable rates.

“Your future can be colorful and full of life just by making sure you see your oculist as recommended,” says Dr. Indeevar. The experienced eye doctors at Bhala Netra Super Speciality Eye Hospital (BSEH) are ready to help the patients in preserving and protecting their vision.

Contact them today or visit, http://www.eyehospitalmumbai.com/ or schedule an eye exam.

VOLUME - 02, ISSUE - 05, 2020

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Medicare Now

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ndia’s healthcare sector is one of the largest sectors, in terms of revenue and employment.

Universal healthcare has been the major agenda of the Indian government because of the evident gap in the health care of rural area population. Primary healthcare services were brought to attention and primary centers were setup in rural and urban areas. The emergence of private hospitals and big

2020, ISSUE - 05, VOLUME - 02

players has also had a hand in the development of healthcare.

facilities has seen the growth of online pharmacies and doctor consultation.

Even though the healthcare infrastructure needs a major transformation, India has been able to book it's place on the world map when it comes to medical tourism. Treatments like Ayurveda, yoga, naturopathy etc. have seen a boom in the past decade.

The entry of mobile and internet

Affordable Healthcare Healthcare is a basic requirement of each and every human being. It is the duty of the government to make it affordable for every citizen of India.

Affordability is a problem in a country like ours. The government has been

INSIGHTS SUCCESS | 25

committed to decreasing the burden and provide access to healthcare for everyone. New schemes are being executed and the scope of existing schemes is being widened.

India faces a workforce shortage in the medical industry. The shortage of doctors and other healthcare professionals is seen even more in rural areas. Poor medical infrastructure in these areas is another factor causing this situation.

• Telemedicine: Remote diagnosis is driving the healthcare industry. Doctors are using telecommunication technologies to diagnose and treat patients remotely. It is helpful for the people in the area where healthcare is limited.

In urban areas this can be done to save time.

Poor health literacy is another barrier to the affordability of healthcare in India. It hinders the patients’ ability to understand their problem and follow the instructions given by the doctors. It also makes the rural population reluctant to visit healthcare facilities.

Many schemes have been launched by the government to improve the affordability of healthcare in India. Some of them are as follows: • Pradhan Mantri Bhartiya Janaushadhi Pariyojna: This scheme was launched in 2015 with the objective of providing high quality medicines at affordable prices.

These medicines are available at exclusive outlets ‘Pradhan Mantri Bhartiya Janaushadhi Kendras’. Data shows that people are saving largely on generic medicines, surgical and consumables under this scheme.

• Ayushman Bharat Yojana: This scheme gives insurance cover of Rs. 5 lakhs per family per year to 10 crore poor families. The scheme has no cap to family size. This initiative is an attempt to move from a selective approach to comprehensive need-based healthcare service.

Modern Healthcare The digital revolution has changed the face of many industries and healthcare is one of them. The healthcare industry is making a huge shift and testing its potential for using digital technology. The latest technology and innovative digital tools have led the Indian healthcare industry to evolve to provide enriched healthcare experience.

Technology helps patients get the best treatment and solutions. Even the doctors can utilize their skills along with the technology to provide faster and better treatment. The digital revolution is offering cheaper health solutions. The following seem to be the top trending technologies that rule the healthcare sector in 2019:

26 | INSIGHTS SUCCESS

• Artificial Intelligence: After getting their tests done, people had to wait for 2 days or sometimes even a week for their reports. AI has improved body scan by 150 times faster resulting in immediate reports. It also helps in detecting acute neurological events very quickly.

• Chatbots in Healthcare: Healthcare is the biggest beneficiary of chatbots. Top tech giants like Apple, Amazon, Google, are coming up with robust voice-enabled technology like chatbots that will function as a guide. They will help to deal with regular queries of patients, help patients take required precautions, remind them to take medicines, etc.

VOLUME - 02, ISSUE - 05, 2020

Technology is the future of healthcare and 2020 onwards it is going to be crucial for digital revolutions. This revolution is going to bring everything to the fingertips of the patients as they will be more aware. Affordable healthcare is no longer a dream in India. To some extent, the affordability has increased due to the schemes launched by the government. These schemes have been a helping hand to many families in our country. The healthcare industry is going to see many new innovations. Healthcare is going to go mobile, new strategies to deliver low cost healthcare will rise, new drug pricing modules will be unveiled, etc. The affordability and modernization in the healthcare industry are going to see a huge leap.

-Shreevarshita Gupta 2020, ISSUE - 05, VOLUME - 02

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JAWAHARLAL NEHRU CANCER HOSPITAL Advanced Treatment for a Healthier India

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he mere mention of December 3, 1984, Bhopal is enough to send a chill down the spine of generations residing in the area. The world’s worst industrial disaster dubbed the ‘Bhopal Gas Tragedy’ saw huge quantities of Methylisocynite (MIC) gas leaking from the Union Carbide’s Pesticides plant, killing and maiming thousands in the area. But the tragedy didn’t stop there with the worst yet to come. Those who survived now stood at high risks of cancer which meant that not just them, but also the following generations, had a fight ahead to put on with.

Cancer treatment was very nascent in those days and people had to travel to metros, especially Delhi and Mumbai now and then. The expensive treatment combined with the frequent travel expenditure burnt a hole in the pockets of many families. The grim situation also saw many affected people accepting death as their fate rather than going around for treatment. This provoked some respected senior

28 | INSIGHTS SUCCESS

Citizens of Bhopal to approach the Government to facilitate the treatment in the state itself. On the advice of the Government and largest contributor Madhya Pradesh Cancer Chikitsa Evam Sewa Samiti was registered on 17th July 1986. The Govt. allotted the land on the prime and picturesque location of the city, Idgah hills and helped in the construction of a Hospital known as the Jawaharlal Nehru Cancer Hospital & Research Centre (JNCH). The foundation stone of the hospital was laid down by erstwhile Vice President His Highness Dr. Shankar Dayal Sharma on July 5, 1989. The inauguration was also done by erstwhile President Dr. Shankar Dayal Sharma. Shri Madan Mohan Joshi, Editor of leading Hindi Newspaper of Central India and founder Chairman of the Hospital was the main architect of JNCH. Since inception, the hospital has stayed at the forefront of medical technology and has never looked behind.

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THE 10 MOST

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HOSPITALS IN INDIA 2020

Eminent Personalities JNCH was founded under the aegis of the Madhya Pradesh Cancer Chikitsa Evam Sewa Samiti, founded by the then Chairman, Late Shri Madan Mohan Joshi. The society is now headed by Smt.Asha Joshi. The management team at JNCH consists of Chairman; Dr. K.V. Pandya MD (Medicine) Director, Smt. Divya Parashar, CEO, Dr. Pradeep Kolekar M.D. (Medicine) Director Medical and Shri Rakesh Joshi, Addl. Director of the hospital. Two Govt. nominees Commissioner Bhopal & Dean Gandhi Medical College Bhopal are also members of this Society.

Services JNCH provides the total Diagnostic (Pathology with Blood Bank, Radiodiagnosis and Imaging, Microbiology and Nuclear Medicine) Therapeutic (Medical Oncology Radiation Oncology, Surgical Oncology, and Nuclear medicine) Preventive, Palliative care along with Animal Research for development of newer molecules and their effectiveness on cancer by trial on animals.

To keep up with the technological advancements, it installed a Cobalt machine for Radiotherapy in 1994, later on, added Linear Accelerator – IMRT and then Halcyon IGRT for Radiotherapy and Gamma Camera for Nuclear Medicine. The Hospital also believes that development in technological advancement and innovation has helped in the cure of cancer patients, prolonging life, improving the quality of life of patients. In other words, it is a boon for patients. Earlier patients were suffering from the disease and gradually melting down from the complication of the disease. But now there’s hope and

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therapy to deal with it. Technology is certainly helping the hospital progress towards its mission to enhance the lives of cancer patients by providing comprehensive and quality treatment and care with kindness, integrity, and compassion.

Countering Challenges and Spreading Awareness JNCH, since inception, has been taking long strides towards establishing itself as a premier name in Cancer Treatment. But the journey has not been a rosy one. The hospital is a non-profitable institute and serving the low socio-economic group. The diagnostic and therapeutic medicine and equipment are very costly and it has to provide the latest technology treatment to its patients. So financial constraint is the main cause of concern, another constraint is the availability of trained manpower and exodus of manpower who leave after getting the experience.

But challenges don’t stop the hospital in serving the population with compassion. The hospital has been developed for the poor community who cannot go to metros and corporate hospitals. Villagers, BPL people, Govt. employees, PSU workers, Army people, Gas Victims, Ayushman Bharat patients are its main beneficiaries. The hospital also regularly conducts cancer awareness programs, Tobacco cessation and cancer detection camps in nearby Cities, Industries, Schools, Colleges, Offices, etc. To its credit, there are several awards and accolades.

Some of them are: • NABH Accreditation in the year 2016 • Renewal of NABH accreditation in the year 2019 • Swachch Bharat Abhiyan Cleanest

Smt. Asha Joshi Chairman

EMINENT PERSONALITIES JNCH was founded under the aegis of the Madhya Pradesh Cancer Chikitsa Evam Sewa Samiti, founded by the then Chairman, Late Shri Madan Mohan Joshi. The society is now headed by Smt.Asha Joshi. The management team at JNCH consists of Chairman; Dr. K.V. Pandya MD (Medicine) Director, Smt. Divya Parashar, CEO, Dr. Pradeep Kolekar M.D. (Medicine) Director Medical and Shri Rakesh Joshi, Addl.

Director of the hospital. Two Govt. nominees Commissioner Bhopal & Dean Gandhi Medical College Bhopal are also members of this Society.

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• • • •

Hospital in Bhopal ( First Prize) in 2018 Green Hospital Initiative Recognized for DNB in Radiotherapy Training center for Physicists by Bhabha Atomic Research center Paramedical institute training for Lab Technician, Radiology Technician, O.T. Technician

For a Healthy Future

“

Our vision is to be trusted by people, as a world-class premier institute for the treatment of cancer patients with hope for a better and healthier life

”

The hospital management believes that India has got the best talents in the medical field. The cost of treatment is also less as compared to other countries. JNCH, by its services, is equivalent to the country’s topmost medical institutes in regards to treatment, equipment, care, atmosphere, and environment. The hospital, with its team of trained and experienced doctors, is always present for the services to the community.

To know more about the hospital’s work and specialities, Visit https://www.jnchrc.com/.

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SRI RAMCHANDRA MEDICAL CENTRE Achieving Excellence in Enhancing Patient Experience

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edicine, as a human endeavor today, encompasses several facets which include specialized scientific knowledge, and the use of sophisticated technologies. Technologies such as those developed for diagnosis and intensive care, a complex institutional framework, and a resource-intensive enterprise with an intricate interface with society.

Considering the current scenario of the rising levels of infectious and chronic degenerative diseases or increasing drug-resistant varieties of diseases and many such challenges, it is clear that the hospitals’ approach towards the solutions needs to be very innovative. Not just only innovative but they are supposed to be according to the current practices. One such medical institution moving forward with such an approach is Sri Ramachandra Medical Centre (SRMC).

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SRMC is a quaternary care multi-specialty hospital. It was founded by Late. Shri. NPV. Ramaswamy Udayar in 1985 with the intention of translating the experience and expertise of medical education into tangible and affordable health care to the community. The institute is functioning under the dynamic leadership of Thiru, Mr. V. R. Venkataachalam - Managing Trustee & Chancellor and Mr. R. V. Sengutuvan, Pro-Chancellor. Today, SRMC is a leader in health care delivery in South India providing cutting edge state-of-art care for patients who walk through its portals daily. The Medical Centre is located in a sprawling 175-acre campus that is lush green throughout the year. It is an 8 storied building with 724 in-patient beds inclusive of 157 critical care beds, 12 operating rooms, contemporary laboratories, radiology, and blood bank services. “We are proud to state that we have the best physicians, surgeons and health care providers across all

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THE 10 MOST

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medical, surgical and sub-specialties,” says the team of SRMC. Guiding Factor Mr. V. R. Venkataachalam, son of late Shri.

N.P.V. Ramasamy Udayar, is a leading educationalist, an astute businessman, a philanthropist involved in extensive religious and social work and a successful industrialist who hails from an illustrious family of repute in Tamil Nadu.

Other than his involvement in different industries, Mr Venkataachalam is aligned with various public associations such as the Censor Board, Chemical Manufacturing Organizations Association. He also plays an essential role in driving other charitable public health and social service activities.

Striking a Balance In the current era where access and entry into hospitals depend on gender, socioeconomic status, education, wealth, and location of residence (urban versus rural), SRMC strikes a balance by providing excellence in healthcare services in equal proportion to people from all walks of life.

GUIDING FACTOR Mr. V. R. Venkataachalam, son of late Shri. N.P.V. Ramasamy Udayar, is a leading educationalist, an astute businessman, a philanthropist involved in extensive religious and social work and a successful industrialist who hails from an illustrious family of repute in Tamil Nadu.

Other than his involvement in different industries, Mr Venkataachalam is aligned with various public associations such as the Censor Board, Chemical Manufacturing Organizations Association. He also plays an essential role in driving other charitable public health and social service activities.

At SRMC, patient-care is the top-notch priority. No doubt, it rolls out proactive healthcare solutions for their betterment and well-being. Leveraging Chief Minister’s Fund, it puts its best foot forward in carrying out a plethora of surgeries and deliver patient-perfect services.

In the delivery of healthcare, care and compassion are as important as the skills of professionals and cutting-edge technology.

This human touch along with a patientcentric hospital design, high-quality

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treatment at an affordable cost and a soothing ambiance make SRMC the destination for accelerated healing.

“We at SRMC have adopted a village near Rasipuram, where regular camps and health checkups are conducted for the benefit of rural people, for several years now,” shares the team of SRMC. “The people from rural areas are getting connected and treated by our doctors,” informs Mr. VR Venkataachalam.

To compensate for the doctor vs patients ratio for the next 2 to 3 decades, team SRMC laid the foundation of tech-enabled Telemedicine Centre. This centre delivers healthcare support by replicating the interaction of a traditional encounter between a patient and the service provider through the application of secure video conferencing technology. SRMC is one of the pioneers of this technology in India.This technology has been developed by utilization of world-class

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“

e insight and light that is gained by our institute has helped us to serve as a beacon of hope to thousands of patients who need our help and attention

standard equipment along with specially designed software. The software assists in Radiological, Pathological & Dermatological image transferring, viewing and acquisition.

In a conclusive statement, Mr. R. V. Sengutuvan says, “Our Intensive Care Units with 162 beds & ER having 30 beds are manned by team of experts with committed professionals having an average foot falls of 25000 patients per year. We have special facilities and services for the observation and care of critically ill patients, because of the special nature of the ICUs.”

”

He further adds, “We also perform multi organ transplant surgeries and are also pioneering especially in renal transplant. We have all necessary High-end equipment’s and state of the art infrastructure to perform living donor surgery and cadaver surgery.

Our Organ Transplant team works with the organ donor and recipient before and after surgery to ensure the greatest likelihood of superior outcome.”

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Sri Ramachandra Medical Centre is a Multi-Specialty hospital providing a wide range of health care services with various specialties and subspecialties. Listed below are the services to mention: Anaesthesiology

Reproductive Medicine

Oncology

Cardiac Anaesthesia

Neonatology

Cardio-Thoracic Surgery

Nephrology

Plastic Surgery & Reconstructive Surgery

Cardiology (Interventional)

Neurology

Dermatology & Venerology

Neuro Surgery

Emergency Medicine

Nuclear Medicine

Dental Care

Obstetrics & Gynaecology

Endocrinology

Medical Oncology

Geriatrics

Surgical Oncology

Medical Gastroenterology

Radiation Oncology

Surgical Gastroenterology

Ophthalmology

Hand Surgery

Orthopedic Surgery including Joint Replacement

Hepato Pancreato Biliary Surgery Hepatology Hematoma Oncology Interventional Radiology

Spine Surgery and Arthroscopy Otorhinolaryngology (ENT) Pediatric Cardiology Pediatric Hematology

Rheumatology Psychiatry Respiratory Medicine Sports Medicine Transplant Services (Heart, Liver, Renal, Heart Valve, Lung & Cornea) Urology Pediatric Urology Vascular Surgery Pediatric Medicine Pediatric Surgery General Medicine General Surgery Critical Care Units

“We are well equipped with in-house and round the clock Radiology Services, Laboratory Services and Blood bank” Our aim to excel and continue to deliver best industry practices by listening to our patients, students and staff.. We always strive to create a high reliable organization for sustainable continuous quality improvement to benchmark our standards towards best outcomes and patient delight…"

Chancellor

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Synopsis on Medical Tourism How Should I Go After My Medical Treatment Abroad?

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he term ‘medical tourism’ refers to traveling to another country to receive medical care. As per a recent estimation, thousands of US residents travel abroad each year for medical care.

Medical care in developing countries is often similar to that in more economically advanced countries but can be received at a cheaper price.

Many commercial companies make both medical and accommodation arrangements for patients considering medical treatment abroad.

Patients choosing to travel abroad for a medical procedure should discuss the arrangements in advance with a general practitioner as a sensible

Dr. Girija Wagh Gynecologist

ABOUT THE AUTHOR With 27 years of experience in clinical practice and teaching gynecology, Dr. Girija Wagh is an expert Gynecologist. As a renowned academician, she has many research papers published.

She always keeps herself updated with the current knowledge and latest trends. Dr. Girija through her position in FOGSI has advocated for women’s health issues to the government.

She has been a member of the CSB PCPNDT Act and national mentor under the LaQshiya initiative. She also specializes in complicated pregnancy conditions and infertility. Not limiting to just this, Dr. Girija is a compassionate doctor and counselor.

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Medical Tourism precaution to confirm fitness to travel.

They should also obtain a letter from their medical consultant at home giving details of any relevant medical history. These precautions are helpful for the patient if follow-up is needed after return home.

Why Do People Seek Treatment Abroad?

Several factors influence people’s decision to seek medical care overseas.

Most people travel for medical care as the treatment is cheaper in another country. Immigrants staying in the United States return to their home country for health care. Many a time, people travel abroad for a particular treatment procedure or therapy that is not available in the United States like termination of pregnancy, stem cell therapy or specific fertility procedures.

Popular procedures that people undergo medical tourism trips are: • • • • •

Cosmetic Surgery Dentistry IVF and Surrogacy Stem Cell Therapy, and Heart Surgery

Increasing demand for overseas treatment in several parts of the world is due to several factors like: • Worsening of the global environment • The appearance of previously unknown diseases and illnesses • Unreliability of doctors in local medical centers The other reasons for patients choosing to pursue overseas treatment include: • Financial incapability: Patients who seek medical treatment abroad spend usually cannot afford to pay for the same treatment in their own country. Apart from this, most 2020, ISSUE - 05, VOLUME - 02

health insurance companies do not cover the costs of the specific procedure that also prompt patients to seek overseas treatment.

• Long waitlist: Certain medical procedures have a very long waitlist for the patient in her own country.

This prompts her to seek overseas treatment to be treated in time and avoid delay in medical attendance.

• Unavailability: Unavailability of certain medical procedures in the country where the patient currently lives also prompts the patient to seek treatment overseas.

• Holiday Abroad: The best incentive to choose medical care abroad is the holiday that comes with it and to avoid long waiting lists to receive the treatment in their own countries.

What Are The Risks Of Doing Medical Treatment Abroad?

The specific risks of traveling abroad for medical care depend on the procedures performed and the country being visited. The general issues have been identified: • Communication challenge/ barrier: Receiving medical care and facility at a country where you do not fluently speak the language might increase misunderstandings about your care.

• Poor Quality Treatment: There is a possibility that your medication may be counterfeit or of poor quality in some under-developed countries.

• Resistant Bacteria: Resistant bacteria may be more common in countries you have chosen to travel for your medical care as antibiotic

resistance is a global problem today.

• Flying to Home Soon After the Surgery: Flying after surgery or some particular treatment procedures can increase the risk for blood clots.

What You Can Do To Combat These Risks?

• While planning to travel overseas for medical care, always consult a travel medicine provider before 4 to 6 weeks of the trip and vital risks related to the procedure before and after the procedure as you travel.

• Make sure that any current medical conditions you have are well controlled, and that your regular health care provider knows about your plans for travel and medical care overseas.

• Check the health care provider’s qualifications and facility credentials as per the foreign standards for health care providers before you register for any treatment.

• Make sure to have a written agreement with the health care provider defining the treatments, supplies, and costs covered in the trip.

• In case you are traveling to a country where they do not speak your language, think about the means through which you will communicate with the doctor and other medical attendants.

• Carry copies of medical records with you including prescriptions, a list of all the medicines you take, the laboratory reports and other diagnostic studies related to the INSIGHTS SUCCESS | 37

condition and any allergies you may have. The list of medicines should include the generic names, brand name, dosage and manufacturers’ details.

• Attend follow-up care with your local health care provider before you leave for medical tourism abroad.

• Check whether the activities such as sunbathing, drinking alcohol, or swimming are permitted after surgery or not.

• Get copies of all your medical records from the health care provider before you return home.

What Should You Consider In Choosing the Destination Country and the Right Clinic For You? Choosing a Destination Country: After deciding to pursue overseas treatment, the first thing you have to do is to choose a suitable hospital in a suitable country. You need to decide on a country that can meet your medical needs before choosing a hospital.

Besides knowing the basics about the country, your decision to finalize the country should be based on the factors listed below: • Current Political Condition of the Country: The most important thing to consider a country is its safety.

Specific regions of a country can be unsafe to enter for foreigners. Have a thorough grasp of the country and the city you are traveling to before embarking on your journey. Also, consider the current weather conditions and prepare yourself accordingly.

• Quality and Specialization: Consider the specialization of the

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country you are considering in regards to common healthcare standards and its reputation for a particular field or procedures.

• Distance: You should consider the distance of the destination country when choosing a medical procedure to be performed there. Make sure that the country is close enough to yours to avoid sitting on a plane for too long. In many cases, it saves you some money.

• Cost: We firmly believe in the fact that healthcare quality should never be compromised at any cost.

However, the cost of accommodation, transportation, and living should be considered before traveling as these expenses vary from country to country. It is wise to choose a country that is relatively less expensive and at the same time does not decline in comparison.

Choosing a Medical Center: Once you have few countries in mind, the next thing to do is to ‘choose a medical center’. Your decision of hospital should be based on the vital factors listed below: • Accreditation of the Hospital: The hospital you are considering for your treatment procedure should be locally or internationally recognized in the form of accreditations by international accreditation bodies.

• Cost of the Medical Procedure: Cost of a particular medical procedure usually varies between different hospitals. Compare the price range of different hospitals while considering your medical procedure to find out which one is the most financially beneficial for

you, provided that you do not compromise for the sake of cheaper costs.

• Affiliation of the Medical Center: Affiliation of the hospital indicates its quality. Hence, confirm the affiliation before actually finalizing the medical center.

• Facility, Equipment, And Technology of the Medical Center: Make sure that the hospital you are going to choose has all the required facilities and technology to accommodate your treatment.

Inquire about new methods of treatment at the hospital, and follow-up care for its patients before making the final decision.

• Doctors, Surgeons, And Hospital Staffs: Thoroughly check the information of the doctors/surgeons offering the treatment and make sure that they are adequately qualified, trained and licensed.

Check the previous experiences of patients in performing the same treatment procedure that you are planning to have. Also, confirm if the hospital staff and doctors/ surgeons can communicate with you in a mutually understood language.

• Safety Profile: While choosing a hospital, thoroughly check for their safety profile including Statistics, Success rates, and previous accidents (if any). Also, look for reviews and feedbacks of patients who have previously been to the hospital for further reference.

So, the important thing is to research and research! Research optimally and experience great medical tourism!

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YASHODA HOSPITAL & RESEARCH CENTER

Offering Trustworthy and Affordable Medical Treatment

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oday, India is in an advantageous position to tap into global opportunities in the medical sector. With the advancement in technology, the healthcare industry is also experiencing an upgrowth in its technology.

This has led to the benefit of the entire population of the country.

Providing proper medical care has always been given a high priority in India. With the same aim, Yashoda Hospital & Research Center started its journey in 1990 with 100 wellorganized beds. It is one of the first leading NABL AND NABH accredited hospital of Delhi-NCR. Through the years, the hospital has successfully managed to grow by opening two branches. The Nehru Nagar branch accommodates 306 beds with multispeciality services. On the other hand, the Sanjay Nagar branch in Ghaziabad has 100 beds dedicated to cancer treatment.

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Distinct Facilities Being a multispeciality hospital, Yashoda Hospital and Research Centre provides various healthcare services which include: • Centre for Accident and Emergency • Centre for Nanotechnology and Pediatrics • Centre for Cardiac Science • Centre for Cancer • Centre for Lungs, Critical Care and Sleep Medicine • Centre for Stroke • Centre for Nephrology (Kidney Transplant) • Centre for Diabetes and Bariatric Surgery • Centre for PET and Gamma Camera • Centre for Gastroenterology and Liver diseases • Centre for Rehabilitation and Sports Medicine • Centre for Cosmetology and Pastic Surgery • Centre for Neuroscience

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Selflessly Providing Healthcare Some of the biggest challenges faced by the hospital during the initial days were the handling of trauma victims and medico-legal issues.

Equipping Trauma Care with vascular, neuro, plastic and ortho surgeons round the clock was also another big challenge the hospital faced.

But as time passed, the hospital successfully implemented all the factors required. Soon, the hospital gained the people’s trust as it started providing medical care at an affordable rate.

Every specialty and subspecialty is attended with consultants who fulfill a requisite. This practice of privileging doctors according to their expertise, knowledge and skill base was another significant milestone in the quality of clinical care provided.

Apart from providing excellent healthcare, Yashoda Hospital gives great importance to its employees. The management follows the employee’s first attitude which helps the team to stay strong and together. This, in turn, develops a sense of ownership and commitment in the different job roles they perform and work together as one family.

As mentioned before, Dr. Arora has been selflessly working towards providing medical assistance to the rural population. He has successfully held various medical camps. These medical camps included specialists, paramedical staff and necessary drug delivery staff to the areas needed.

After the camp, it was followed up by workshops where people were educated on the basics of sanitation, personal hygiene and nutrition. One of the greatest initiative by Amar Ujala foundation and Yashoda hospital - healthy children, healthy village was taken up. Also,

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EXEMPLIFYING LEADERSHIP Dr Rajat Arora, Founder Trustee of Yashoda Foundation and Medical Director of Yashoda Hospitals, Nehru Nagar & Sanjay Nagar Ghaziabad, a 410 bedded NABH/NABL accredited tertiary care referral hospital of complete western UP & NCR is a successful Medical entrepreneur, have always promoted rural healthcare, medical education and social philanthropy. He has done his MBBS from BLDEA’s Medical College, Bijapur, Karnataka, MD from prestigious Shri Ramachandra University Chennai, MRCP (Member of Royal College of Physician) from London, U.K., DM (Cardiology) from KLE University, Belgaum, FRCP (Fellow of Royal College of Physician), London, U.K. and further MBA from Kellogg school of management, North Western University and Hong kong university of Science and technology. He has been pioneer in strategizing, planning, implementation and operation of hospitals in National Capital Region, Delhi.

He firmly believes that customizing healthcare solutions to varying socio-economic, geographic and demographic imperatives is the most appropriate way to handle country’s health problems especially in the context of rural India. He has been working with the missionary zeal to educate rural masses on medical education by frequently organizing camps to focus on issues like sanitation, personal hygiene, periodic medical check-ups, nutrition, safe drinking water, female healthcare, childcare, basic life saving techniques, basic life support training and creation of village level health committees. These steps have resulted in strengthening the rural healthcare delivery system, thus ameliorating the health standards of rural masses.

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“

A patient at Yashoda hospital is not just happy and satisfied, but experiences delight

districts like Bulandsehar, Aligarh, Ghaziabad among others.

through this initiative, several camps were organized for girl students.

Along with these camps, Dr. Rajat Arora has coordinated with Gram Panchayat and Aganbari Centres. He has ensured that awareness about the preventive medication pre and postpregnancy was created in rural areas.

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Public shows in rural areas have been taken place with a view to educating elementary issues that are faced by the people. This was done for up-gradation of rural health issues including information regarding the regulation of medical care and medical ethics.

”

Institutional Associate of Healthcare Sector Skill Council (HSSC).

Yashoda Hospital and Research Centre further assures to keep working on its vision. It will continue to create a comprehensive and integrated worldclass healthcare facility. This will be done by providing the best clinical practices and cutting edge technology with compassionate patient care.

Exhibiting Excellence Yashoda Hospital and Research Centre has been approved as an

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Indian Healthcare An industry on the Move and Some Challenges it Faces

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ver the last few decades the Indian healthcare industry has grown in leaps and bounds from clinician’s par excellence and multispecialty surgeons who have featured on international news channels for performing complex surgeries to innumerable medical facilities that boast of having the most advanced technologies and equipment, India can be pitted against any medical facility in any developed country.

While people from all over the world flock to India for treatments, surgeries, and procedures, many Indians still find healthcare an extremely expensive and inaccessible affair.

As a doctor and a consultant who has been involved in hospital management for 19 years, I am going to share some of the many challenges that the Indian healthcare industry needs to overcome to become a beacon of light and a refuge to the billion plus population. For me the biggest challenge that we face in our Indian healthcare industry as of today is in providing “Access to Affordable Quality healthcare”.

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Access to Healthcare “Access” to healthcare is one of the biggest challenges faced in India. As per published statistics at whatever site you look at for this data, the numbers of doctors, nurses and hospital beds required per 1000 population is way below the mark, and if we break it down to rural Vs urban population the statistics are even more alarming. There is a higher concentration of healthcare facilities and services in urban areas whereas a majority of the population still lives in rural areas which means they have little or no access to healthcare and the availability of emergency healthcare is non- existent.

Affordable Healthcare The second challenge that most Indians face is the price factor. How affordable is quality healthcare in India and how many people have medical insurance? Research states that only 20-25 % of people have some form of health insurance and once again the urban areas

outscore against the rural areas.

The new government policy “National Health Protection Scheme” which aims at providing healthcare insurance to an additional 41% of our population has been implemented thus ensuring that the people who do not have health insurance and cannot afford healthcare will now have access to healthcare. The numbers are huge, the cost involved is phenomenal. This scheme is a giant step forward in the right direction and a game changer of magnanimous proportion.

Quality Healthcare In the last decade the awareness of quality healthcare and accreditation programs like JCI, NABH, NABL, have become popular in India. While getting accredited may be a milestone for many hospitals the awareness on quality has come at a cost. I have repeatedly stressed throughout my career that quality means doing the right thing 24/7, 365 days of the year especially when no one is looking.

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About the Author

Maven’s Voice

2020, ISSUE - 05, VOLUME - 02

Dr Clive Fernandes is the Group Clinical Director of Wockhardt Group of Hospitals. He is an expert at ISQua and a Consultant with Joint Commission International (JCI) for over 13 years and has provided Consultation Services in healthcare organizations across the world.

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Accreditation is a sort of validation that hospitals are doing things correctly. Sadly, accreditation has taken precedence over quality and now the focus is on getting accredited and using that accreditation symbol to attract patients. More often hospitals go all out to score well on the accreditation survey. The data recorded is not as per practice observed but as per what would look good on a survey. It is more of a performance put forth for “those five / three days” of accreditation (depending on which accreditation survey the hospital is undergoing).

My question to hospitals seeking the accreditation symbol is, if the accreditation symbol is just a validation of the hospital maintaining high standards in quality and performance, why would you want to even display or flaunt that? Shouldn’t you be pursuing quality and excellence irrespective of accreditation especially when it comes to people’s lives? I have not seen hotels displaying a symbol saying dine here because food is prepared hygienically or airlines saying fly with me because we are accident proof, yet healthcare organizations proudly exhibit their accreditation symbols on everything thing they can. Shouldn’t hospital be safe all the time. Accreditation has made the hospital system more efficient and made hospitals raise their standards of quality but a good hospital that cares for their patients will offer quality healthcare whether or not they are accredited and these hospitals will always have an overflow of patients.

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Multidisciplinary Involvement and Talent Drain Paramedical associates like nurses, pharmacists, dieticians, physiotherapist and technicians play an important role in delivering holistic and complete care. These healthcare professionals spend the most amount of time with the patient pre and post treatment. In spite of their long hours of labor do they get the recognition, respect and credit for the work they do? Indian nurses are sought out all over the world which in itself is a testimony of their clinical skill, dedication and hard work. The question is why hospitals in India are not able to retain their nurses/ other paramedical associates? Why do these associates study here but prefer to go out of the country to work? Is it the poor remuneration as healthcare is still viewed primarily as a physician’s domain? This needs to be addressed by the healthcare industry to limit the number of paramedical associates moving out which will help in our goal of providing accessible, affordable and quality healthcare to one and all.

Once the healthcare industry in India deals with these challenges, it will not just grow and glow on the global platform, it will also ensure that all Indians will be able to enjoy the benefits of unlimited access to affordable quality healthcare.

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