The 10 Most Prominent BPM Solution Providers to Watch in 2018

â„¢ www.insightssuccess.in JUNE 2018

The

10

Most Prominent

BPM SOLUTION

Providers to Watch in

2018

Vijay Madduri CEO

incessant

Technologies

Experts in the Delivery of Digital Transformation

Editorial

T

he BPM industry is developing a brand new avatar by providing an exciting career, covering technology and business domains. As today’s businesses require more real-time analysis and consistent focus on improvement, this sector with its wealth of knowledge and capabilities can provide some serious differentiation that can drive tangible business results.

At the business level, BPM is the management of explicit processes from beginning to end. These processes generally contain a long-running set of business activities that is required to underwrite a policy or deliver an order under varying numbers of business scenarios.

Since, BPM has multiple uses, from transparent personal flow to deep system-to-system flow under performance constraints; it is hard to find a sector that is much less than the technology market which is ready to handle all the needs. The kinds of business uses and the complexity of market choices for typical business are elaborated in this magazine.

BPM: Smoothening Work-Flow, Ensuring Efciency and Revolutionizing Businesses

Although most enterprises will have multiple installations of BPM in various forms, the key is to try to categorize and guide the acquisition of another instantiation of BPM when it is justified. However, India remains with the largest BPM base in the world with revenues that is projected to increase with over $50-55 billion by 2025.

Ofcourse, BPM will have a future and will be driven by outside-in approaches. Apart from this, most of the traditional process definitions are still largely associated with the rigid execution of pre-defined activities, with a heavy emphasis on rules, procedures and ultimately predictability. After all, the predictable processes are becoming obsolete in favor of dynamic activities to be performed and will be defined as context-sensitive in real-time in accordance with the fast changing customer needs. The mass produced process might be replaced by the mass individualized process.

Further, the industry is also planning to capitalize on Data Science and Artificial Intelligence as the next growth trajectory. Also, it is deciding to provide high value services, re-skill the existing workforce to be positioned relevantly for future work in the areas of RPA, automation, AI and digital.

Shweta Priyadarshini Shweta Priyadarshini

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Editor-in-Chief Pooja M. Bansal Senior Editor Shraddha Deshpande Managing Editor Rajarshi Chatterjee Executive Editor Shweta Priyadarshini Contributors Bhavithiran Murugan Rahul Neeraj Art & Design Director Amol Kamble Co-designer Asha Bange Picture Editor Alex Noel Art Editor Shweta Shinde Visualiser Sapana Shinde Business Development Manager Akansha Garewal Marketing Manager Dhruv Apte Business Development Executives Rutuja, Asif, Tarun Research Analyst David Circulation Manager Vivek Bangade Database Management Prashant Chevale Technology Consultant Swapnil Patil sales@insightssuccess.com

June, 2018 Corporate Ofces: Insights Success Media and Technology Pvt. Ltd. Off. No. 513 & 510, 5th Flr., Rainbow Plaza, Shivar Chowk, Pimple Saudagar, Pune, Maharashtra 411017 Phone - India: 020- 7410079881/ 82/ 83/ 84/ 85 Email: info@insightssuccess.in For Subscription: www.insightssuccess.in

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CXO

cover story

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CXO Standpoint BPM for the Ages.........

Has Anything Really Changed?

42

Incessant Technologies Experts in the Delivery of Digital Transformation

a rti cles Business Talk

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BPM Trends are Deeply Impacting the Business World

Marketing Insight’s Why Automated BPM is Key to Stay Agile

Business Solution Insights

36

ArtiďŹ cial Intelligence Revolutionizing the Next Era of BPM

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CALIBEHR

FLOWIAN SOLUTIONS

IIMC

An Expert Business Administrator of BPM Insights Solutions

The Emerging BpaaS Platform of the Global BPM Space

A Strategic Organization Synergizing Human Asset Management Process Development

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40

PADREA GLOBAL

QUADWAVE

THE ZEROCODE PLATFORM

Guiding Management Consultancies

Delivering Quality Software Solutions for Complex Business Process Management Applications (Dataflow, Workflow, Eventflow, Big-Data, Analytics, Mobile-flow applications)

In it’s true sense; The Threshold's way

to overcome Challenges

THE

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SOLUTION PROVIDERS

TO WATCH

IN 2018

Revaluing and Driving the Business Sectors to Improve Customer Satisfaction Index

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usiness process management has embedded in nearly every package solution industry and many horizontal technology offerings. We are seeing that the BPM focused vendors are entering the race to help businesses at multiple levels, and delivering both short-term return on investment (ROI) and long-term value. Several BPM pilot projects have evolved into more-impressive solutions, with positive case studies abounding. Although the example is in the insurance industry, where BPM is strong, we are seeing uptake in use and benefits in the banking, finance, credit card, healthcare, pharmaceutical, government and discrete manufacturing industry sectors as well.

To highlight these extraordinary business entities, we have represented some of the emerging business process solutions providers with the special edition on “The 10 Most Prominent BPM Solution Providers to Watch in 2018” who have been developing the organizational processes by providing highly dynamic solutions and services based on technology to drive seamless operations for global clientele in order to improve the productivity and customer satisfaction index.

On the Cover, we have Incessant Technologies, a NIIT Technologies company, which helps global organizations realize their Digital Integration goals through the agile delivery of enterprise iBPM solutions. Incessant’s BPM Practice has unmatched certification levels in the industry, thereby providing highly experienced teams on customer engagements.

Apart from this, we have encompassed Padrea Global Services which is one of the leading management consultancy companies, which advises other companies on their most critical issues and by providing highly dynamic solutions across all industries. CalibeHr, a professional business services enterprise which combines the synergies of people, process and technology to drive seamless operations and sustainable growth for large Indian enterprises, multinational corporations and state governments. Threshold Software Solutions, a reckoning and emerging company offering services and solutions, aligning with the enterprise needs of global clientele. Integral Interface Management, an organization focusing on developing organizational processes and principles to improve productivity and customer satisfaction index. Quadwave, a global services company that helps clients transform their businesses in the areas of Business Process Management, Product Development, Building and Energy Management, and Technology Services.

Flowian Solutions, a transformative business process solutions provider across multiple industries and business functions.

We have also listed, Eureka Outsourcing Solutions, a global professional services organization focused on digital & technology innovation in delivering high-quality services. HSSBIM Solutions, a company in India providing BIM services in the International market which involves the generation and management of digital representations. Deflytics Software, a business intelligence & analytics services company based in Mumbai, India.

We have also covered various articles contributed by industry’s experts as ‘BPM for the Ages has Anything Really Changed?’ by Mahesh Krishnamurti Radhika and the Marketing Insight’s ‘Why Automated BPM is Key to Stay Agile’ by Madhavi Sriramoju.

Our in-house editors have also written masterly-crafted articles on Artificial Intelligence Revolutionizing the Next Era of BPM and BPM Trends are Deeply Impacting the Business World.

Let’s get ready to start flipping through the pages of the magazine and experience something out-of –the-box.

Cover Story

Vijay Madduri CEO

THE

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Most PROMINENT

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SOLUTION PROVIDERS

TO WATCH

IN 2018

incessant

Technologies Experts in the Delivery of Digital Transformation

“

Customer Focus, Experienced & Passionate Consultants with Effective Leadership, Good People Management lead to Happy and Successful Customers that automatically translates into a successful Services Organization

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T

he embracing of new-age technology is driving business metamorphosis and expecting organizations to significantly increase their investments. BPM software providers are developing advanced analytic tools to process data and translate them into business value. According to market reports hub, the BPM market is expected to grow to $10.73 billion by 2019.

It is also designed to support the complex business workflows and processes to customize an organizations ever-changing need. Today, BPM is embedded in nearly every package solution and many horizontal technology offerings.

One such leading company is Incessant Technologies, a NIIT technologies company, which helps global organizations realize their digital integration goals through the agile delivery of enterprise iBPM solutions.

Incessant’s BPM Practice has unmatched certification levels in the industry, thereby providing highly experienced teams on customer engagements. With experience of over 250+ successful BPM implementations and a proprietary software delivery methodology, Incessant delivers significant value to customers in Insurance, Banking & Financial Services along with Government and Manufacturing sectors.

The Leader with a Determined Vision A strong business development professional, Vijay Madduri is the CEO of Incessant Technologies. He holds an MBA degree from University of Texas at Austin in 2001.

He also graduated as a Master of Science in Computer Science field from University of North Texas.

Vijay’s goal is to provide the organizational direction and strategic growth plans to facilitate expansion. He also focuses on strengthening and evolving the company’s business model towards achieving the vision of becoming “The best” global BPM end to end solutions provider with core focus on quality and 100% delivery on time. He distilled his experience from decades in managing large scale projects for marquee clients in the US, Europe, Middle East, Asia and Australian markets.

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Before establishing Incessant Technologies, Vijay has gained extensive experience in setting up and growing the BPM practice at other organizations. He has played multiple roles in the areas of Business Development, Client Services, Delivery and People Management focusing on the Banking, Financial Services and Insurance segments. He also brings substantial domain experience to the practice including eLearning, Content Management System (CMS), Health Care, Financials (Credit Card), System Management Software, Networking, (Cisco Routers and Switches), Cable TV servicing, and Telephony servicing.

Incessant is all about our passion for technology and people.

This is what makes us successful – today and in the future

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Incessant is the largest niche global ‘Pure Play’ BPM services vendors, specializing only in this particular field. Their focus is 100% on two technology platforms; Pega & Appian. With around 700+ employees along with global delivery centers situated in North America, ANZ, APAC and EMEA, Incessant empowers companies to accelerate business growth by transforming the consumer experience, and creating a lasting value.

In June 2017, Incessant acquired a majority share in RuleTek LLP. RuleTek is a North American specialist Pega Partner with 65 Pega Consultants. With this acquisition, they have created a Technical Pega Practice of approximately 500 Pega Architects. Alongside the architect community, the company has specialist practices of Pega Business Architects and Pega Quality Assurance Analysts.

Awards and Achievements At Appian world in April 2018, Incessant were awarded “Regional Partner of the year, APAC” by Appian and in 2017, Incessant’s Customer On-Boarding solution (iCOB) developed by Incessant Technologies at Hyderabad was awarded the “Best Overall App” by Appian, a leading lowcode software development platform. Incessant’s Customer On-Boarding framework also leverages Appian’s low-code enterprise application platform to streamline, accelerate and enhance customer’s digital onboarding experience.

Incessant being an ISO-27001 certified company is ranked in the ‘20 Most Promising Banking Technology Solution

Providers in 2015’ by CIO Review and also known as the ‘Top 10 Most promising Services Companies in India.’

Incessant were also recently confirmed as the 6th fastest growing Indian company in the UK by an Independent Study from Grant Thornton. The fifth edition of the ‘India meets Britain Tracker report’, developed in collaboration with the Confederation of Indian Industry, identifies the fastest-growing Indian companies in the UK, as well as the top Indian employers.

Incessant Game Changing Solutions for Voya The Customer On-Boarding solution was implemented for Voya Investment Management (Voya IM), a leading active asset management firm. Incessant customized the iCOB framework to collect the customers fund data. Further Incessant enhanced the framework to configure and trigger tasks automatically based on the data collected during onboarding. This automatically computes an expected actual funding date based on SLAs and defines dependencies between tasks.

The Distinctive Strategies for Success Vijay mentions the difference about Incessant “What make us very different from our competitors are our staff's experience, competency and certifications.” Based on this experience & competency, the company is capable to resource engagements with a superior resourcing model, a model Incessant calls ‘The Diamond Resource Model.’

This model ensures a higher degree of competency and experience to carry out customer engagements, thus providing both higher quality and productivity for the customers. Today, Incessant has the highest Practice Certification Level of any Pega Systems Partner globally.

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Our people and our relationships with our clients and partners transform organizations into the digital businesses of tomorrow Incessant’s Game Changing Solution for Voya

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Due to this process, Voya was benefited with the automation of the on-boarding process for all the existing combinations of Vehicle Types/ Asset Classes and Strategies. They also gained the ability to add new Asset Classes and Strategies, by configuration rather than coding, reducing the software development time by 50%. This process of System driven SLAs, Approvals, Tasks and Data Collection sections have improved transparency and operational efficiency by 20%. Additionally, this also triggered the tasks automatically based on customer data, which has improved operational and regulatory compliance by over 80%.

Our client’s success is at the heart of everything we do.

We have built an environment that fosters enthusiasm and encourages our employees to DO MORE

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Incessant’s Innovative and Intuitive Service Solutions for Clientele The company’s mentionable innovative solutions

solutions and processes that quickly move applications from development through testing and then rapid deployment.

Blockchain Solutions to Streamline the KYC Process Integration with Blockchain to support the KYC process and e-checks, Incessant’s iKNOW solution enables the verification of identities during the KYC process, ensuring a more efficient onboarding process. The e-check transforms the traditional check-based lifecycle by making transactions transparent and immutable, eliminating the risk of fraudulent check transactions.

Contract Management Framework RuleTek’s Contract Management framework allows users to intelligently assemble, publish, and orchestrate the lifecycle of use-case specific documents with ease. DocuSign and mobile ready!

Seamlessly Manage Cases and Content Incessant has created an integrated Pega 7 Case and Content and Document Management Platform using Alfresco. Harnessing the power of Pega’s Case Management Platform with Alfresco’s Enterprise Content Services, the framework enables Case Worker’s to seamlessly manage both cases and associated documents, ensuring compliance and governance requirements are met.

Integrated DevOps Suite They are also offering continuous delivery through

Award Winning Customer Onboarding Incessant’s Customer On-boarding framework leverages Appian’s Enterprise Application Platform to streamline, accelerate and enhance their customer’s digital on-boarding experience.

A Future of Expansion While sharing about the future advancements of the company, Vijay claims “The power of Incessant and RuleTek together will make NIIT’s new Digital Process Transformation practice very well equipped in the future.”

Incessant will bring unmatched expertise in assisting global organizations to achieve their digital process automation goals and revolutionize their customer’s experience.

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THE

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Most PROMINENT

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SOLUTION PROVIDERS

TO WATCH

IN 2018

Company Name

Management

Brief

Narayan Bhargava Founder & MD

Calibehr is a professional business services enterprise which combines the synergies of people, process and technology to drive seamless operations and sustainable growth for large Indian enterprises, multinational corporations and state governments.

Deflytics Software deflytics.com

Sanjeev Agrawal Founder & Director

Deflytics Software is a business intelligence & analytics services company based in Mumbai, India. We aim to empower companies to be able to better understand their data, helping them become more nimble, efficient and competitive in their respective marketplaces.

Eureka Outsourcing Solutions eosglobe.com

Gaurav Bali Co - founder & CEO

EOS is a global professional services organization focused on digital & technology innovation in delivering high-quality services.

Flowian Solutions flowian.com

Chaitrali Deshpande CEO, Sanjit Narewekar MD

Flowian is a transformative business process solutions provider across multiple industries and business functions.

Mathan Kumar Channel Manager

HSS BIM Solutions is a company in India which was established in 2012 to further strengthen the overall capabilities and to provide BIM services in the International market which involves the generation and management of digital representations of physical and functional characteristics of places which can be exchanged or networked to support decision making.

Incessant Technologies incessanttechnologies.com

Vijay Madduri CEO

Incessant Technologies, an NIIT Technologies company, which helps global organizations realize their Digital Integration goals through the agile delivery of enterprise iBPM solutions. Incessant’s BPM Practice has unmatched certification levels in the industry, thereby providing highly experienced teams on customer engagements.

Integral Interface Management integralinterface.co.in

Shashi Nair Director

IIMC is an organization focusing on developing organizational processes and principles to improve productivity and customer satisfaction index.

Padrea Global Services padrea.com

Baibhav Agarwal Founder & CEO

Padrea is one of the leading management consultancy companies, which advises other companies on their most critical issues and by providing highly dynamic solutions across all industries.

Quadwave quadwave.com

Sanjay Koppikar Director & CEO

Quadwave is a global services company that helps clients transform their businesses in the areas of Business Process Management, Product Development, Building and Energy Management, and Technology Services.

Threshold Software Solutions thresholdsoft.com

Bharath Kumar B CEO

Threshold Software solutions is a reckoning and emerging company offering services and solutions, aligning with the enterprise needs of global clientele.

CalibeHr calibehr.com

HSSBIM Solutions hssbim.com

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TO WATCH

IN 2018

CALIBEHR AN EXPERT BUSINESS ADMINISTRATOR OF BPM INSIGHTS SOLUTIONS n this era of business world, the Business Process Management sector is undergoing a radical shift as more organizations are transforming around digital technologies. BPM solutions are getting renewed attention for their way to coordinate, optimize and automate the processes that keep the work to flow smoothly. In spirit, BPM is the connecting bridge in the modern digital enterprise.

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audits, market research to the clients across various industries. Business process management is the discipline of improving a business process from end to end by evaluating it, modeling how it works in different scenarios, executing improvements, monitoring the improved process and continually optimizing it. Calibehr continuously believes in providing end to end solutions by following the BPM Flow.

Established in 2006, Calibehr Business Support Services Pvt Ltd is an expert business administrations endeavor and one of the Narayan Bhargava Group of companies. For more than a decade, it has been delivering digitally driven services in Staffing and BPM sectors in more than thirteen industries. Calibehr combines the forces of people, process and technology in order to provide services that result in smooth functioning of enterprises in India as well as abroad.

Contact Centre Management: Contact Center Management encompass customer relationship management (CRM) technologies and analytics to deliver accurate, timely information about each customer to the point of contact by deploying analytical & six-sigma tools to assess and improve the customer experience over the Omni-channel service lines.

Calibehr as a company not only caters to the process service but also provides integrated solution along with people & technology for the sustainable growth of large businesses.

It’s a pioneer in the business process management sector to facilitate all three components of the operation across pan India which is client calling, document collection, and processing to minimize any potential friction for the company.

The Relentless Driving Force of Calibehr Narayan Bhargava is the Founder and Managing Director of Narayan Bhargava Group of companies. A First generation entrepreneur and a thorough professional, he is a qualified Chartered Accountant and a Cost Accountant with over 37 years of extensive experience. Narayan has been a relentless driving force behind all the major projects that the company has undertaken in its glorious decade. His belief in creating wealth & value for his clients, employees, vendors and stakeholders has been a key mantra for achieving organizational goals.

Calibehr’s Business Insights Solutions Calibehr provides an innovative approach for the Indian & international clients with customized solutions in the field 16

Data Management: Calibehr’s team of professional and dedicated members efficiently process the data, both soft and hard, received from the clients end while maintaining its confidentiality. In this era of data-driven businesses, we are well poised to address the new age data management needs to leverage big data and analytics with privacy control and have excelled their services globally.

Document Processing: After receiving all the necessary and relevant documents, they’re accomplished and skillful team undertakes scanning, data entry, auditing, KYC, quality check, indexing and warehousing of the collected and processed data.

Last Mile Services: The company’s last mile services team comprises of extraordinary passionate individuals, gets in touch with the end customer for collecting KYC, bring it to a central place, and then take it back to the client. It is a field activity which generates reports, increases productivity and improves TAT. Process Research Services: The dedicated team of E-commerce experts, QA analysts and content specialist perform research and gather data to | June 2018 |

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We offer a comprehensive suite of digitally-enabled and digitally driven services which empowers our clients to rise up in the ever-growing and ever expanding business environment

Narayan Bhargava Founder & Managing Director

assist companies by secondary data methodology. They specialize in online surveys, competitive intelligence, business research, database creation and maintenance.

Currently, Calibehr is serving one of the top private sector banks in the country with their BPM solutions. File processing, Audits, Document Collection, Data Management are some of the processes that they are managing for their clients. With the help of the dedicated team of individuals and strong management team, they are achieving targets and setting new heights every time.

Improving the Clients Efficiency and Effectiveness Calibehr approach to digitize operational processes through their expertise in Software and Network services, and operational efficiencies has opened new avenues. They’re constant drive to introduce Technology Automation which has helped them and their clients to improve their efficiency and effectiveness while delivering value through the utilization of automation, boosted controls, and the implementation of processes.

Successive Agent Overview Program A leading provider in Global Payment Services based in Denver, Colorado, U.S.A. with its presence in more than 200 countries, proposed to create an Agent Oversight Program with Calibehr for association with quality deliverable in the year 2014 in India. Agent overview ™

| June 2018 |

program is about conducting Anti-Money Laundering to be analyzed and audited at client agent location.

Calibehr created a mobile application which made entire process automated i.e. the finding of the compliance location review along geo-location mapping along with a picture. Real-time verification for the input made in the application at the back end. The audit commenced within a year and completed 20,000 plus compliance review report for more than 300 operational cities.

After the successful agent oversight program in India, client instructed for similar practice to be carried out across Indonesia and Philippines locations. Different measures were initiated for easy risk which led to agent locations complying with the guidelines laid down by the client.

Inactive location which had Business IT software issues were resolved during these visits which in turn resulted in huge growth in revenue.

Digitally Transforming the Future of Calibehr As BPM solutions continue to evolve, they are increasingly being built into app platforms where they provide a primary engine for process optimization and automation. Calibehr is constantly working on the future of digital transformation through making contemporary app platforms that provide an avenue where data and processes flow freely.

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THE

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IN 2018

FLOWIAN SOLUTIONS THE EMERGING BPAAS PLATFORM OF THE GLOBAL BPM SPACE

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ndian BPM sector is aggregating and consolidating multiple diverse businesses. To provide technology innovations into a one-stop integrated BPaaS concept, Flowian Solutions is focusing on being a BPM service provider to help their customers in Digital Process Transformation using BPM tools, Data Science and classical BPR. Flowian’s customer base spans from startups to SME and Fortune 100 companies which includes diverse sectors/ segments like BPO/KPO, Retail, Real Estate, Tyres, Facilities Management, Financial Services, Travel and Manufacturing sectors. It has a strong presence in India, Australia, UAE, South Africa, UK and Ireland through a combination of subsidiary offices and associates.

Technocrats of Flowian Flowian was launched in 2013 by a team of four technocrats, each with over twenty-five years of experience in the Management Consulting for Enterprise Transformation, Business Process Re-engineering, and Balanced Scorecard. Additionally, this team of technocrats are well experienced in CMMi and Six-Sigma / Lean implementations; Business Intelligence, Data Warehousing, Analytics and major ERPs; Developing, Monetizing Digital products and businesses.

Sanjit Narwekar is the Managing Director of Flowian Solutions. Sanjit has been a programmer, a Management Transformation Consultant and the Technical Head of the EDP department for a large manufacturing company. Also, he has been the Head of Business Intelligence, Mainframe Domain Solutions, SAP and Global Presales for Indian and MNC IT Majors. Sanjit’s passion is working on Business Process Management with Data Science to accelerate the Digital Transformation of businesses.

A Management Consultant, Chaitrali Deshpande is the CEO of Flowian Solutions who has over 18 years of experience in the BPM space. Chaitrali’s key role is transforming initiatives of multiple companies including 20

India’s largest Public Sector Bank, UK’s biggest Telecom Operator and so on.

Flowian’s Breadth of Services Being a new company, Flowian has been a dedicated Business Process Consulting Practice and able to focus on implementing a widely used BPM platforms like process analysis, process automation, process design, technical architecture and digital transformation.

The company has also developed packaged vertical as well as horizontal solutions for multiple processes which include AR/AP, company secretarial, customer service, property leasing, credit control, employee onboarding and recruitment. Flowian’s embracing customer centric practices are: Agile and DevOps: All their engagements has made them to make the full use of Agile software development with a mature CI/CD (Continuous Integration / Continuous Deployment). This leads them to deliver value to their customers in a shorter period of time.

Data Science Labs: Flowian helps its customers to significantly lower this risk by offering the Data Science Labs delivery model. In this model, it works with the minimal customer inputs to create a very quick Data Science experiment or a proof-of-concept.

Equity Partnership / Co-Development: The company actively looks for BPaaS platform ideas and participates in its customer projects offering enterprise grade IT architecture and software development, management practices and development services at low cost in return for equity participation.

In this way, Flowian has become a stakeholder in the development of the platform, instead of just a vendor. It deeply participates at the strategic level for the product / platform with inputs on the Business Plan, Go-to-Market features and the technology direction. | June 2018 |

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ways of achieving Business Outcomes; we collaborate with our customer’s to modify scopes, designs, technologies and tasks

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There are multiple

Staff and Skills: Flowian has focused on building a small, lean but multi-skilled team to be able to remove development silos and enable a truly customer centric, agile way of working. In addition to this, they hold core technical skills on Java, Spring Boot, Node, Angular, MongoDB, MySQL, and jBPM, Appian, Pega, OpenText, Run-my’s-Process and SAP. The team at Flowian also has strong skills in Data Science: AzureML, IBM Watson and Python, RPA- Work fusion, BPR, Lean / Six Sigma, UI / UX. The Strategic Partner’s Innovative Business Processes Flowian acts as strategic partner to advice business process leaders and leverage next generation digital business automation technologies to take a quantum leap in cost reduction, CX and productivity improvement. It helps business process leaders to close capability gaps, process automation, UX design expertise and large scale deployments.

The company has a team of enterprise architects and lean experts who first look at their customer’s business as a whole to understand and map the Value Chain. Taking this holistic view enables them to pinpoint dependencies, anomalies and the classical ‘8 Wastes’ of lean.

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| June 2018 |

Sanjit Narwekar

Chaitrali Deshpande

Managing Director

CEO

The entire set of business processes is then put through their proprietary Business Process Reengineering method as a part of their Digital Process Transformation Method earlier.

After the re-engineered process is agreed, the team essentially looks at all the manual and human tasks and evaluates the candidates for Robotic Process Automation or Cognitive Automation based on Artificial Intelligence.

Future Roadmap Flowian’s mission is to help client’s jump-start digital process innovation by bringing cutting-edge BPM design, architecture and implementation practices with rapid delivery. The company has also expertise in chemical, discrete manufacturing, shipping, logistics, retail, CPG, oil & gas and utilities industries across multiple BPM platforms.

Flowian is planning to expand their footprints to APAC and US regions along with IP and Packaged Offerings on their own BPaaS platform in the near future. The company is also aggressively planning to use their innovative Equity Partnership and Co-development model to create BPaaS platforms for non-Indian customers by identifying and launching ideas from the Indian partners.

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Business Talk he global Business Process Management (BPM) industry is constantly changing with continuous evolution in customer needs and behaviors. This change is depending upon a robust outsourcing market.

Besides, customers currently are more empowered, more connected to the organizations and to one another, and more diversified worldwide. This is an indicator of how the businesses are going to perform in their near future.

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the end of this decade. The global outsourcing market is affected by this rapid influence of digitization. This will require wide implementation of disruptive technologies.

Organizations need to look for and work with the efficient outsourcing partners that have innovative digital capabilities. This leads to the reduced human-based operations and allows the organizations to focus on their higher-value activities.

The BPM industry is responding to this by deliberately embracing the cutting-edge technologies. Today, the industrial organizations are realizing that the legacy service models and platforms will make it difficult for them to cope with rapidly changing customer expectations. Thus, with the market transformation, businesses and their outsourcing partners are paving a creative way to transform themselves and stay relevant.

Digital transformation is enabled by the automation. The Robotic Process Automation (RPA) is also emerging as an exciting trend in the BPM industry. RPA cables the BPM software and cognitive processing to replace the human labor. Many BPM solution providers are embracing it to lower costs in a long run, regardless of the high initial costs.

There are significant outsourcing trends that are impacting the BPM industry. These trends are evolving over time as the companies develop new capabilities and strategies to conduct business. These concepts also enable companies to outsource their business and take advantage of the new capabilities arising in the marketplace.

Automation and digitization are transforming the economics and effectiveness of the global outsourcing market.

Innovation of Services The innovation of services and operations is influencing the methodology of delivered services within the organizations.

Automation and Digitization An independent survey projected that most of the international companies will have digital transformation as their business strategy, by

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BPM

Trends are Deeply Impacting

the Business World

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These changes are also extended in the delivery of outsourced services significantly. Customer feedbacks have often shown that the outsourcing and innovations are incompatible. The reason is the consumers expect extremely reliable services in a cost-effective manner whenever they interact with an outsourcer. On the other hand, BPM solution providers are driven by a robust bottom line to balance the costs of introducing automation and innovation, at least in a short time span.

Earlier the BPM industry was not in the favor to adopt creative and disruptive innovations. The reasons include the high initial cost of new technology, the time required for training, and well-established functional methods already in place.

But today, clients in the outsourcing space are expecting high-valued innovative services. Therefore, the outsourcing organizations need to adopt continuous upgrading processes through new-age technologies.

Influence of the Social Media The interactions of customers with their service providers are shifting to the newer, faster networks of their choice as their daily lives are becoming more digitalized. This journey is becoming more dynamic, accessible,

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and continuous day-by-day. Currently, the clients focus on having a seamless, integrated, consistent, and personalized experience. Recent trends prove that they prefer interactions or self-service through the social media.

Enterprises are now relying on the BPM industry partners to engage with the customers on these channels. The adoption of these services is going forward as many of the BPM solution provider companies are offering professional services and analytics practices to address this demand. This requires agents with the well-developed skills for customer interactions. Therefore, to confirm that the new agents are furnished with better skill levels, majority of the BPM solution providers are re-evaluating agent hiring profiles and programs related to it, to engage effectively on social media.

Transformation of the Global Market Scenario Outsourcing businesses are changing due to the fluctuations in the global market. The key enablers for this change are the currency fluctuations, process automation displacing low-cost labor in developed countries, and security situations in some outsourcing nations. However, there has been a reduction in the outsourcing costs due to the shifting of traditional

datacenter-based business operations and services to cloud-based.

Businesses now engage organizations that deliver services in the cloud and manage these services in-house.

So, many countries are offering services of greater specialization by which the workers in the service sectors like data analysts face foreign competition to get employed. In addition, it also creates other jobs in countries that outsource business. In some cases, it is about the overseas expansion of a company by hiring more workers domestically in management, logistics, or R&D. Altogether it is a win-win situation.

Future of BPM Industry An independent market survey states that only nineteen percent of businesses that outsource consider their existing outsourcing partnership as a ‘strategic relationship’ and thirty-seven percent want their services to be more resourceful in the coming future. This indicates that the outsourcing customers are looking forward to more upgraded high-quality BPM services than available at the present. The future will witness the emergence of higher-value services in the customer care BPM market to address business outcomes through consulting, planning, and analysis.

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IIMC A STRATEGIC ORGANIZATION SYNERGIZING HUMAN ASSET MANAGEMENT PROCESS DEVELOPMENT

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ver a decade, the BPM solution companies are bringing in various changes and the new generation workforce is completely different from the traditional ones. More emphasis is now on technology and various BPM processes are moving towards digital transformation. Numerous BPM software tools are already available in the Commercial Off-The-Shelf (COTS) and major organizations are adapting to it. Whereas, the small and medium sized enterprises are still toying with the idea of technology implementation.

Launched in 2008, Integral Interface Management Consultancy (IIMC) is an organization focusing on developing organizational processes and principles to improve the productivity and the customer satisfaction index. It actually works with organizations for undergoing a fundamental reorientation in the way they operate. IIMC undertakes the turnkey project of an organizational transformation right after reviewing the organization, analyzing the findings. Then they start with the development processes or reengineer operation to optimize the business processes resulting in a higher productivity, an enriched employ motivation and enhanced customer satisfaction.

The Spearhead of IIMC Shashi Nair is the Director at Integral Interface Management Consultancy, a management graduate with over seventeen years of professional working experience with MNCs and leading Indian corporations. The dominant experience and expertise in operations have prompted him to leverage his knowledge and expertise to growing organization which helped them to meet and triumph over the internal challenges. Having guided by numerous small businesses in the social circle during his professional life, 26

Shashi gained the pulse of the market and about the requirement of BPM experts. He consistently updates his skills by reading and attending national seminars and workshops regularly.

Under his leadership, Shashi has handled multiple projects right from the inception to maturity of business operations with his expertise in marketing, business development and operations during his career in varied industries like services, publication, manufacturing and retail.

Instantaneous BPM Services of IIMC IIMC carries abundance of experience in the real world and an expert panel of consultants with average market experience of over fifteen years which gives each client a perfectly tailor-made solution. This will also results in instantaneous visible improvement in the BPM services rendered to clients. The company provides BPM solutions mainly to SMEs in the area of business process reengineering, organizational restructuring, and process enhancement to meet quality standards, operational efficiency enrichment, and optimization of resource utilization. IIMC also provides consultant services to the organizations regarding business consolidation, business goal planning and human asset development.

IIMC analyzes the customer’s prevailing work process, structure and performance and helps to recognize the areas and processes that would require improvements. Then, the company implements the revised processes to achieve an instantaneous change in the efficiency and performance in the client’s output. This technique has resulted in the growth of the organization and also helped in enhancing services to the customers.

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we have a variety of experts on our panel to execute complex deliverable with ease

Shashi Nair Director

Befitting the Client’s with New Business Process Strategies

the business process by fine-tuning wherever required to ensure optimized outputs.

The emergence of Make in India initiative by the Government has created an opportunity for the IIMC to foresee the future. The initiative has been inspiring plenty of businesses to set up a base in the country, whereas increasing the need has built a competitive place in the market for quality service, efficiency in operation to maintain profit margins and also the need to motivate and inspire employees in order to retain them. This will create a great opportunity for the BPM services and solution companies in the upcoming years.

Future Prospects

Recently IIMC has provided a game changing service that was rendered to one of the IT companies which was undergoing the entire BPM lifecycle of study, analysis, and design, implement and monitor business operation process.

This was achieved with an in-depth study of the organization’s business, market base, future plans and analysis of human resources through competency mapping.

They started with developing and re-arranging the business process in sales, service, operations, and then moved on to training and implementing the new strategies including performance management systems. Finally, they monitor ™

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Currently, IIMC is working with multiple organizations for rendering varied solutions. They have been involved with a key project with one of the SME Company on restructure process, studying the impact and the level of improvement.

This has created a mutual understanding between the company and consultant, migrating the same on a technology based process. The project is now in the second stage of analysis and implementation. Soon IIMC will study the impact, which they are sure it will be highly positive and will help to adopt the new-age technology.

IIMC is poised to place itself as one of the most preferred BPM consultants in the SME sector. While talking about the future advancement of the company, Shashi said “To achieve this vision, we are strengthening our team with more new gen associates & consultants. We are collaborating with technology solution providers in the BPM domain to offer next level of services to our current & future clientele.”

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CXO Standpoint

BPM for the Ages.........

Has Anything Really Changed?

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usiness Process Management (BPM) has been in existence since the early 1990s, for about 30 years or so. Organizations sit at different points in the BPM maturity cycle depending on their size, degree of automation, convergence with “digitalization”, and nature of business (B2B versus B2C). Regardless, it is now very much encrusted in mainstream management thinking. Much has been written and shared on the topic of BPM by experts, academics, consultants and industry veterans.

Coverage has included BPM technology platforms, frameworks, pitfalls, benefits, and evolving approaches.

This brief article is an attempt to reinforce timeless, foundational aspects of BPM that hold true today as much as they did 30 years ago, despite significant changes in context. Gartner defines BPM as: “The discipline of managing processes (rather than tasks) as the means for improving business performance outcomes and operational agility; Processes span organizational boundaries, linking together people, information flows, systems and other assets to create and deliver value to customers and constituents.”

Defined this way, BPM has not changed fundamentally.

Processes are considered to be intangible assets of a business (proprietary or not). Several other dynamics also remain true. When business is booming and economic conditions look favorable, organizations tend to take their BPM capabilities for granted at a time when employees are likely to be most receptive to change. However, when the opposite is true and business is slacking or even struggling, the BPM imperative looms large, particularly at a time when employees feel insecure about their jobs and resistance to change is high. The irony persists! In times of crisis, BPM becomes a tactical instrument for cutting costs rather than a philosophy for generating holistic outcomes that combine cost savings with greater organizational agility, risk management, and customer and employee satisfaction.

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Organizational Design – It Matters As organizations have increasingly evolved towards structures that are: 1) Matrixes with “straight line” and “dotted line” reporting relationships 2) Measured on hard performance metrics that reward specialization and silo-driven focus.

3) Driven by a reductionist approach to problem-solving, where larger challenges are broken down into smaller ones based on the premise that the sum of the smaller solutions will aggregate into a total, systemic solution.

4) Not designed to deal effectively with the “white spaces” where critical cross-silo processes and leadership capabilities are lacking for bringing things together holistically.

The challenges of BPM grow exponentially in such scenarios, as do the opportunities to leverage BPM effectively for achieving strategic business goals and alignment.

Digitalization to the Rescue There are some specific markers for a successful BPM implementation. BPM should: • Enhance an organization’s agility, and ability to transform and respond to customers.

• Highlight critical dependencies and linkages across process networks and silos (“white spaces”). This is usually where communications break down and cross-silo linkages are taken for granted and not nurtured.

• Reflect an organization’s ethos, value system, and culture -- by prioritizing employees’ aspirations and skills development needs, and rewarding behavior that is consistent with those values.

• Enable a data-driven and analytical approach to meeting stakeholder needs and expectations.

• Leverage company-wide capabilities for effective management and leadership.

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This is where digitalization could help enormously. Digital technologies could further help streamline business processes, leverage valuable data through analytics, and provide deeper insights. For example, a more complete picture of customers, deeper insights into the Sales process and opportunities for retaining existing customers and winning new ones.

Most importantly, digital technologies and capabilities (Intelligent Process Automation, Deep Learning, Analytics, and so on) provide the ability for organizations to spot trends and mine valuable intelligence that resides in arbitrary, unstructured, and unpredictable data. These are typically data that are not process-related and arise randomly according to specific context and circumstance.

Such data are exponentially richer and more voluminous than process-driven data, since they are triggered by exceptions rather than rules!

The internal and external context in which an organization operates is constantly changing and evolving. This calls for ongoing monitoring, calibration, and alignment to internal business portfolio goals and objectives, and external market dynamics. Through the combination of digitalization and a “Command Center” approach, BPM could become an extremely powerful tool that embodies deep learning and management science. It could be highly configurable, and 1) reflect management thinking, priorities, and accountability at each level of the organization (from the CEO down to remote locations) and therefore 2) ensure alignment with the highest business and portfolio goals.

In Summary As BPM capabilities become more powerful, sophisticated, and contextualized, the “white space” becomes crucial.

Any BPM ecosystem that misses the white space is bound to fail, or at least become less effective. While signals, random data and behavioural feedback will emanate from the confines of process-driven activities, many more such signals (perhaps by several higher orders of magnitude) will appear and disappear quickly from the white space. These are valuable signals that are ripe for analysis and extraction of rich information. A BPM ecosystem that is integrated with digital capabilities will ensure the capture and extraction of value from unstructured data and feedback signals also. This will become more critical as BPM moves into an agile, unstructured, and collaborative era.

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Mahesh Krishnamurti Managing Director

About the Author Mahesh Krishnamurti is the Managing Director at Resources Global Professionals India Pvt Ltd, a leading US Nasdaq-listed management consultancy.

He is a business partner to leaders at Fortune 100/1000 companies, startups, and distressed/turnaround situations in the US, India, and internationally for more than twenty-five years.

In late 2007, Mahesh relocated on an expat basis from New York to Mumbai and got selected by RGP to establish and lead India operations. He is innately international, multicultural, and versatile having lived in Thailand, Switzerland, UK, US, and India. He is also a conversant in French, Thai, Tamil, Telugu, and Hindi to varying degrees.

Mahesh is a collaborative leader who is conceptual and adept at “connecting the dots.” His area of expertise includes business development, planning, decision support, risk management, M&A, finance, and governance and leadership. He has received his B.Sc. (Economics) from London School of Economics and Political Science and MBA (Finance) from NYU, Stern School of Business.

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PADREA GLOBAL GUIDING MANAGEMENT CONSULTANCIES TO OVERCOME CHALLENGES

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oday, in this world, every large & small consulting firm is ready to face increased competition, as there are many enormous, exciting changes happening all over the globe. However, evolutions of management consulting companies are considered as one of the best evolution in the current era, where we call management as helping people to get any work done. And, everyone is finding management consultancy firms attractive, which are developing new businesses as a top business challenge.

Thus, by accepting the challenge, with the wide range of offerings and an interesting portfolio, Baibhav Agarwal established Padrea Global Services Ltd. in 2007 with highly differentiated options in the industry.

The name ‘Padrea’ is a combination of two words ‘Passion’and ‘Dream’; values upon which the organization is running since 2007. Padrea is one of the leading management consulting companies, which advises enterprises on their most critical issues and guides them through opportunities in the diverse fields such as financial, marketing, organization, operations, information technology, digital transformation and strategy, legal and people management. It also offers a wide range of business solutions for all type of business problems to help its clients reach their goals.

A Hardworking and Enthusiastic Leader A Chartered Accountant (C.A)–Baibhav Agarwal is the Founder & Director of Padrea. Being the main pillar of the company, Baibhav controls the overall management and growth transformation of the company. He has successfully managed several well flourishing companies in the accountancy, logistics, mining & metal industry through his great entrepreneurial vision. While exploring the world, and working with numerous highly influential people and organizations, he has collected huge amount of goodwill, connections and experiences, and brought them to the table of Padrea, along with a sense of authority and empiricism.

Baibhav has the core responsibility to guide the budding entrepreneurs and provide consultancy and strategic 30

insights to his clients with a view to inhibit large scale transformation. Apart from that, he specializes in strategically acquiring companies with a view to reengineer existing business processes for the ultimate benefit of the clients.

Diversified Solutions Offered by Padrea As the services of Padrea are pretty diversified, the clients can avail BPM solutions in almost all of their departments.

Thus, all kind of business solutions can be availed under one roof of the company. Baibhav shared that the services of Padrea are highly dynamic and they are constantly in touch with the top management while guiding them and ensuring that there are no glitches and problems coming in their way. Further, Director —Baibhav shared that some of the services like research and consultancy remain available to everyone.

Moving ahead with Exciting Opportunities Indian economy is experiencing a huge shift in the mindset of people, and especially when it comes to the youth population, as the number of startups has increased magnificently. This change can be an excellent opportunity which can help Padrea find exciting, dynamic organizations and establish successful partnerships. Thus, Padrea is aiming to take part in the massive change, which is bringing large scale innovations. They want to contribute every bit of their expertise and influence by creating meaningful partnerships and collaborations.

Currently, business owners are looking to eliminate the need of foreign consultants and working single-handedly.

While this may work for a select few, the majority of those startups and businesses have realized that the assistance from foreign enterprises is crucial in today’s cut throat competition. Once the businesses analyze this underappreciated truth, the industries will open to brighter possibilities and this is what the Padrea is looking forward to.

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We are heavily investing on talent and innovation trends to satisfy clients in a convincing manner through constant acquisition of small but dynamic companies and merging them under our brand so that our backend is strengthened and comprehensive business solutions are fulfilled all under one roof

Baibhav Agarwal Founder & Director

Satisfied Customer Experience Padrea has served many clients, where few of them stand out with respect to work satisfaction and the quantum of change. The company helped one of the major hospitals in Kolkata to realize the gaps, the loopholes in their system, and the overall impact of their brand recognition. By setting a clear-cut goal after examining and analyzing its weaknesses, a comprehensive digital marketing plan was prepared and supplemented with a robust offline marketing campaign with an objective to renovate its reputation.

A Company is no better than a Team Director of Padrea, Baibhav talked about the three essential E's which are “Experience, Expertise and Excellence” that makes Padrea unique. However, Padrea is having a team of experienced professionals who have gone through rough and glittering times in the past many decades and are bestowed with exceptional drive, a keen eye for detail and an extraordinary vision of picking firms to work with.

Having several Chartered Accountants and Technical Innovators on board, Padrea is ready to take over any challenge and work that is entrusted on them. Further Baibhav said “Our company is no better than our team and we have established true goodwill in the market and that is what we consider as our main ‘ingredient’ as an accomplished management consultancy”. As every sector is

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facing huge disruption, it is important to put in maximum effort in early adoption of technology. Technology is omniscient, and it is a key trendsetter for the business environment. With passing time, they are intended to be an asset-light company by using tools which can lead to costreduction and a major competition driver; something which is a positive step towards increasing economic efficiency.

Further elaborating about the projects, Baibhav shared that, “We are moving forward towards creating more productive and exciting partnerships, with the need to create strategic alliances with the major industries in the country”.

Heading towards Innovative Future Today, people in the world are getting so busy that they are falling short of time, and thus people are expecting all the possible services under one roof. This goal can be achieved effectively by increasing business connections and partnerships, so that no enterprise remains untouched by Padrea and this is how strategically they are acquiring small enterprises with promising potential and merging them under Padrea’s brand name. They are investing in latest innovation trends to satisfy client needs in a convincing manner and to also take care of international clients in countries like Dubai, Singapore, London and USA. The intent of Padrea is simple and clear; that to continue doing awesome work and believe that word-of-mouth will do the rest.

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QUADWAVE DELIVERING QUALITY SOFTWARE SOLUTIONS FOR COMPLEX BUSINESS PROCESS MANAGEMENT APPLICATIONS (DATAFLOW, WORKFLOW, EVENTFLOW, BIG-DATA, ANALYTICS, MOBILE-FLOW APPLICATIONS)

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igitization of data, dramatic cost reduction in storage and faster connectivity have increased the volume of transactions by leaps and bounds, in addition to providing the ability to store terabytes of historical and current data. With various IoT devices connected and cloud based services available, the landscape of BPM solutions has evolved to include transaction based workflows, large volume past history based data-flows and large volume current data-in-motion (event flows).

product thinker, he is carto-graphing the future of the products in consultation with their customer product company heads.

To connect these response scenarios, an expert IT services company named Quadwave Consulting, based in Bangalore is building premier iBPM systems. It focuses on rendering BPM consulting, product and application services with its direct presence in the USA, the UK, India and other different geographies through partners.

Transforming the iBPM Platform

Today, the company has expanded their boundary horizon in order to include their BPM construction to abstract data flow and event flow, in addition to workflow. With their ability to build an ‘Orchestration Platform’, it can produce any application for Big Data, incorporating Data Analytics, Machine Learning and AI. A Thoughtful Leader and Strategist Entrepreneur Sanjay Koppikar is the Director and CEO at Quadwave Consulting Pvt. Ltd who is a published author and motivational speaker. At the tender age of 18, Sanjay has established various IT software companies catering small and large companies, enterprises and banks situated in different locations. His key responsibilities as a chief 34

Sanjay has been specialized in designing and developing business technology strategies, innovation, software product ideation and management, and massive project management. His vision in this field is to translate the component and features list to ‘Product Modules’.

With over ten years of BPM industry experience in this arena, Quadwave has architected several industry leading products through understanding what works for the market and experiencing where the market is heading. The company also has the ability to implement block chain in drag-drop mode with the support of its great team along with the mix of BPM product development expertise and product implementation in the Orchestration platform.

Quadwave has the capability to build any application in the Drag-Drop Mode such as complex and streaming data apps, big data apps, business process apps, responsive mobile apps, distributed apps with smart contracts on Blockchain. It helps BPM product companies to build their products in iBPMSs platform. Instead of being a single transaction workflow based BPM construction, its solution will gravitate to be an abstraction of any application flow. It is also working on providing software that can launch ICOs and create Back-Up commodity that can be tradeable on the platforms as like one can get cutting edge solutions. | June 2018 |

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Tinfuse insight and

creativity into technology to drive innovation navigate complex business problems

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and to help clients

Sanjay Koppikar Director & CEO

Currently, the company can integrate most of the existing systems without custom code through connectors available on the existing Enterprise Service Buses (ESBs).

AI Powered Travel Portal Benefitting the Clientele Quadwave’s largest opportunity exists in the enterprise application space, where most of the needs can be met using drag-drop applications, connecting most of the existing applications like CRM systems, ERP systems, Accounting and Finance Systems with Close-To-Zero software coding needs. Recently, it has assisted six different iBPMSs companies to build their products which has become the world class products and has been positioned in the Gartner Quadrants or Forrester Reviews.

It eliminates the need of having a detailed technology expertise on customer side by reducing their costs. It is well-known as a software construction commodity where everything can be built using a drag-drop facility. In this context, even Blockchain based applications can be delivered at minimal reducing the risk, hype and cost for their customers.

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The company has built an end-to-end AI-powered travel portal for a customer lately in a timeframe of less than twelve weeks. This includes building the portal, connecting to the major external search engines, building custom recommender module in Python and making it a reusable drag-drop component for future use. It has also delivered the solution with the latest technical elements, in a very short timeframe and in a cost-effective way which has turned out to be a game-changing service of the company.

Expanding the Partnership Presently, Quadwave is working on one of the platforms with their expertise to be deep-integrated with Azure. This has allowed the company to be a specialized partner with Microsoft. It is also planning to have a unique offering on Azure in order to bring the strength of all the components and connectors of Azure and the ability to build any Azure enterprise application with zero coding in a very short time frame.

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Business Solution Insights

Artificial Intelligence the Next Era of BPM

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REVOLUTIONIZING

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ach and every organization is looking out for new ways to enhance its power to not only stay pertinent but also gain a competitive edge in the developing business arena. Currently, over thirty-seven percent of the business enterprises have adopted and many others are planning to adopt the BPM systems in their processes. BPM systems are highly focused on delivering ultimate customer experience by giving more priorities to cost-cutting and process efficiency. The AI-driven technologies are influencing and changing the way enterprises conduct business. AI’s cerebral systems provide with active and extrapolative analytics. This provides the business operations with improved performance efficiency, effectiveness, and insights for better decision-making.

Accelerating Business Efficiency Today, the development in the technology is establishing more urbane business process-based applications.

The recent improvements in AI are creating ways for businesses to predict the future prospects and plan ahead.

Therefore, it has become easier to align the limitations with the available resources which will surely avoid bottlenecks in the coming future. This will reduce the effect of blocked processes and delays in the business operations.

Integration of AI in BPM Systems An independent research has stated that the Text Analytics/ Natural Language Process are a type of AI, which is one of the primary intersection points between AI and BPM. Besides, another intersection of AI that affects the BPM is machine learning. This intersection allows the AI engines with the capability to gauge

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the proficiencies of the automated processes in the businesses and offer references. Based on these references the enterprises can modify their business processes and flexibility which will intensify the process efficiency.

Reality is that the idea of utilizing analytics to monitor process execution is very common. But the integration of AI in it, takes it a notch slightly higher. The use of machine learning enables AI to provide significant guidance on process tuning and optimization. The AI-based BPMs helps to enhance process efficiency and improve the frequency at which enterprises can react to the market complexities. These factors also lead to an augmented adaptability for changing business settings.

Impacting the Current Business Processes The AI-based BPM systems enable improved process-flow pattern exposure and business metrics predictions. This also helps in providing corrective actions for smooth business management operations thereby, revolutionizing the business processes of today.

Data to Prediction The advancement in AI is leading to the emergence of the sophisticated machine learning algorithms. These algorithms are helping the enterprises and their employees to solve the complexities describing properties for input data that determine the expected output. Machine learning-based BPMs easily detect configurations that are not easily noticed by the enterprise personnel. This ability to successfully detect the configurations enables the BPM processes to reduce a simple credit-card fraud or segment data for precise services, like segmenting prospects for marketing purposes. This helps the business organizations with the flexibility to withstand the changing market inputs and to manage resources.

From Prediction to Decision-Making AI is creating ways that are easier to apply decision theory and suitably assess the uncertain and complex situations. It takes the BPM processes beyond the horizons.AI-based decision-theoretic models are liable and bring stability to the business operations. These models help to predict the evolutionary market scenario and provide the customer with recommendations to buy or sell products, stocks, etc. These predictions can, therefore, lead to better marketing decisions. AI-based BPM processes help to map out the ever-changing customer needs and align their services or products to their respective needs. It provides the enterprises with modeling and simulation methods which will deliver consistent and dependable insight into customer behavior and provide better decision-making. Also, short-term as well as long-term marketing strategies can be revolutionized for future assessments.

From Decision-making to Action-Taking The augmented influence of AI has enabled various BPM vendors to create different search algorithms that are incorporated in monitoring the complexities of the market and the optimization techniques. These techniques provide the vendors with a discrete model defined by a set of states and actions. Utilizing the defined state and action, enterprises can non-chalantly define the search space. Advancement in the AI has led to the establishment of state-based search algorithms. Here, states become the knobs of the underlying graphs, and actions are the result of possible transitions between the edges of the state of the graph. These models can be applied in various dominant distinct modeling techniques to optimally reduce the problems related to scheduling, planning and other problems that are identified in the BPM. AI-embedded BPM solutions are providing the businesses with opportunities to differentiate themselves from the competition. This results in enterprises transcending the standard performance blockades so they can attain high levels of efficiency and quality in the near future. Further, AI will not be perceived as the end but only a means towards the effectiveness and efficiency. Various enterprises – both large and small –are realizing the significance of the AI-based BPM software and are planning to achieve optimization and stability to their businesses.

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THE ZEROCODE PLATFORM IN IT’S TRUE SENSE; THE THRESHOLD’S WAY

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he global Business Process Management (BPM) market is expected to register substantial growth, attributed to the need for process automation and improved efficiency. Further, advances in Cloud Computing and Big Data offering increased efficiency in BPM software and increased IT expenditure is expected to offer noticeable growth for the global BPM market. However, resistance to adopt BPM solution by the middle management of the organizations and lack of clarity about the benefits of BPM solutions among end users stands tall in the market growth.

Threshold Software Solutions from Hyderabad, India offers services and solutions with a prominent focus on easy and quick deployment of BPM solutions through their out of box product – ZeroCode, a rapid application development platform.

Threshold is an ISO 9001 & 27001 certified Information Technology services company pursuing CMMI certification. Since 2005, they have a proven track record of successful turnkey projects across the countries like the UK, the US, Latin America, Europe and African markets.

Threshold believes in leveraging the emerging technologies to explore opportunities and there by pushing horizons.

The company has evolved their business engagement models with an unparalleled visibility and allowing clients to achieve nimbleness in the face of complexity and change of today’s global businesses. Threshold helps companies to achieve measurable business value that is expected from businesses in general and IT investments in particular. It got recognized as the fifty hottest startups of India by TATA NEN and ranked in top fifty emerging companies by D&B.

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Leading from the Front – The Threshold's go to Man Bharath Kumar B, CEO at Threshold Software solution, is instrumental in transforming Threshold as a client partnering company driving technology for business successes. The tech savvy with business acumen helps Bharath derive keen strategies, deliver results and drive the organizational growth. He is tech graduate by qualification and a serial entrepreneur by passion. Bharath has experience in working with Infosys, IBM prior to establishing this company. His integral role in the company includes strategic management, managing risk and market challenges, achieving financial objectives, and advancing technologies to generate operational excellence.

Bharath with his lead ahead approach helped the company in exploring the Latin America’s markets with descent foot hold in countries like Colombia, Chile, and Costa Rica etc.

Bharath has received IT Emerging Leadership award for 2011 by Indian Economic Development and Research Association (IEDRA), New Delhi.

Engaging Business Models and Win-Win Associations To Transform, Optimize and Innovate are the measurable business values of Threshold. Its prime offering in this space is Zero Code. It is exciting as Lego software development and works on the idea of connecting modular pieces of code to build what one need without writing code.

One of the key projects on this ZeroCode is the knowledge based loan risk assessment solution that is being offered across forty banks in Africa. This allows the banks to manage loans thereby seamlessly fostering SME sector | June 2018 |

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challenging and enjoying is making everyday a new day

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The learning,

Bharath Kumar B CEO

growth in those regions. The one that comes next is the farmer one stop shop, catering all the farming needs right at the farmer’s door step which is another innovative solution that manages the socio-economic change that is needed for rural development. The company’s engaging business models and affirmative tech solutions help to cover a wide range of industries, from low tech Agri to hi-tech Automobiles, from start-ups to fortune 500, serving clients across thirty-two countries. Bharath has made the company the first choice in delivering value based, innovative solutions to customers.

What lies ahead ?

The challenge for any BPM company will likely be the risk of further slipping into the realm of commodities.

Especially, looking at it from BPMS perspective: there are currently many BPM vendors doing roughly the same thing, with little to no real differentiation, which in turn will leverage price and services as competitive advantages.

Threshold offers their ZeroCode- no code platform as part of or as a complement to BPM platforms which is acting as the key to achieve a positive differentiation, besides price.

The goal with Threshold’s approach is clear. The goal is to ™

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deliver better revenue, better customer experiences, better practices and cost savings. It strongly believes this would be a paradigm shift, as their company role will evolve to be an ‘enabler’, rather than a ‘doer’.

On expedition to the world of E-Governance 2.0, the company is on a move empowering an African nation with E-Governance 2.0. This turnkey assignment involves complete life cycle – design, development and capacity building. With its Zero code platform, it is rapidly implementing with a lean team structure. Another exciting project currently it is engaged with is Telematics for connected vehicles in Indian context.

With ever changing technologies, it’s really easy to become obsolete. Their ability to quickly adapt and properly leverage emerging technologies such as cognitive computing, agents, adaptive case, intelligent internet, big data, and poly-analytics, social, mobile and cloud has helped their customers embrace the positive change that BPM delivers. Apart from this, Threshold has been constantly working with their customers by offering new engagement models and thus moving away from a pure services company into a company that is a co-partner for product development.

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Marketing Insight’s

Why Automated BPM is Key to Stay Agile

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igital Transformation is the need of the hour for every organisation to thrive in today’s fast-paced technological world. Business Process Management or BPM has primarily been the key driver for digital transformation since its early days. The main reason behind this is because BPM aids in the automation of complex workflows resulting in more efficient and productive business processes. With that being said, most enterprises today are taking the route of automating their businesses processes to stay in sync with the trend.

With more and more enterprises adopting business automation, the BPM industry has seen steady growth over the last few years which is expected to increase in the coming years. With all this growth and new technologies like Robotic Process Automation, Artificial Intelligence, Internet of Things, etc., evolving it is quite clear that BPM automation is here to stay and get better with time. Apart from this, the rise of predictive analytics is taking BPM from basic automation of routine tasks to a new level of optimisation of processes. All these emerging technologies are changing the way enterprises work and interact resulting in more social collaborative processes.

BPM to Automate Customer Service Delivery and Enhance the Customer Experience An important trend that is surfacing shows that focus is shifting immensely towards enhancing customer experience, as it is becoming a key for enterprises to acquire/retain customers, gain competitive edge while differentiating their services. In order to achieve this, seamless collaboration between business and IT processes is becoming necessary. An automated customer service delivery process that provides a unified and responsive interface to all stakeholders can help provide a consistent and unique customer experience. Therefore, BPM makes backend processes much easier and more efficient. This leads to improved experiences for every stakeholder of an 42

enterprise right from internal employees to external customers.

Key Capability of a Low Code Application Development Platform to Define New Business Processes Enterprises are demanding low code development platform with strong BPM capabilities that can be easily modified based on their requirements. With the rush to digitally transform and stay ahead, enterprises now require automated BPM solutions that easily bridge silos and fit into their existing processes. Apart from this, enterprises want user-friendly applications that can also cut costs leading to the rise of low-code development platforms that are based on a more visual development approach.

Platforms built with BPM capabilities aid enterprises with a simple drag-and-drop of critical elements to design complex workflows, configure role-based access/permissions based on requirements and orchestrate the processes.

RPA and AI to Re-define BPM Robotic Process Automation (RPA) and Artificial Intelligence (AI) are two other important trends that are gaining much momentum. RPA helps in simplifying complex workflows through the incorporation of Bots, AI and complete automation, this, in turn, is creating more efficient and consistent business operations. RPA today is being used to automate a routine task that reduces the dependency on employee work hours, allowing employees to focus on tasks of prime importance. With the evolution of AI, BPM driven by intelligent RPA is a trend that is here to stay. Also, the emergence and evolution of AI technologies through Machine Learning and Deep Learning along with predictive analytics are beginning to play huge transformative roles in workflows and other BPM processes.

| June 2018 |

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ABOUT THE AUTHOR Madhavi Sriramoju, Head of Marketing at Intense Technologies Ltd has more than a decade of experience in marketing roles.

She is closely associated in marketing research, product marketing, branding, handling public relations, evolving analyst relation strategies and generating leads through events, email marketing and digital marketing channels.

She has been an instrumental in getting Intense in Gartner magic quadrant and Forrester wave reports. Her passion for content marketing and developing thought leadership for Intense Technologies has become a key role in evolving the positioning of the company. She has been initiated as a website owner who is driving the digital marketing initiatives at Intense.

Madhavi has completed her Management graduate in marketing and IT and has also been recognized as one of the most talented marketing professional in India by world marketing congress in 2014 and 2015.

Madhavi Sriramoju Head of Marketing

Based on the trends mentioned, enterprises today want a BPM solution that not only caters to their current business requirements but also provides the flexibility to extend capabilities for future requirements. Intense Technologies Limited is a global enterprise software products company, headquartered in India, is one of the top vendors in the world that provides a solution that caters to all BPM requirements of today’s enterprises. The company’s enterprise software products are used globally by Fortune 500s for digital transformation of customer-centric business processes resulting in improved revenues, greater customer centricity and reduced operational expenses.

With key focus on BPM capabilities, built on their low code development platform, UniServe ™ NXT, Intense Technologies transforms enterprise processes in an efficient and streamlined way. “Our UniServe™ NXT platform provides enterprises with a powerful BPM solution that enables the re-engineering of business and information

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| June 2018 |

processes. The UniServe™ NXT platform is a Rapid Enterprise Application Production platform that gives the freedom to create, manage, scale, and evolve rapidly and dynamically in this disruptive tech age. Our platform’s BPM capabilities enable seamless collaboration between stakeholders and processes of enterprises, resulting in enhanced customer experience” says Madhavi S. In modest terms, BPM makes things easy as automation helps reduce the complex workflows, simplifies processes and is amongst the most efficient ways to gain maximum benefits as well as deliver exceptional customer experience.

The future involves BPM solutions being built on cloud ready low-code platforms for organisational agility, better optimisation of processes and seamless collaboration between stakeholders. Enterprises that digitally transform their operations and automate their business processes are the ones that will emerge successful. www.in10stech.com

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