Innovative Services NW Annual Report 2019-2020

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Supporting Possibilities For Everyone Since 1963

Annual Report 2019/20

A message from our CEO

Dena Strong

Resilience is the theme of this year's Annual Report and an important focus here at Innovative Services NW. Despite the unprecedented arrival of the Coronavirus, we remained open for in-person services in select programs and introduced virtual service offerings as well. Our resilience skills enabled us to adjust to the adversity that a global pandemic brought us - in a time of uncertainty, we grew stronger and served nearly 1,700 children, adults and families in Clark County this year. With the growth in demand for our services, we expanded the capacity of the Pediatric Therapy Clinic on the 2nd floor and repainted the exterior of our building. Through generous community grants and hard work by our corporate operations team, we were able to deploy new technology and create an operational infrastructure that enabled a remote workforce and keep us connected – which was more important than ever before. We also took time to revisit our core values, purpose, and mission. The emphasis on being all-in with our work, going above and beyond with our clients and ourselves, and building community was crucial to this year's success. The graphics and stories throughout this report offer you a glimpse into the impact our programs and services have made in the community. With that being said, a huge THANK YOU to everyone who made this year possible.

Mission, Purpose & Values We’re thrilled to introduce our new purpose, mission, tagline, core values, and a refreshed logo.

Our Purpose

At Innovative Services NW, we have a passion for providing caring developmental services of the highest quality for children and adults with disabilities or other challenges. Our purpose is to support possibilities for everyone.

Our Mission We deliver innovative programs that give opportunity for children and adults in our community to become more self-reliant through therapeutic, educational, and employment services.

Our Tagline Supporting possibilities. Creating opportunities. Changing lives.

About Early Learning Our Early Learning program provides quality preschool for children ages one to five years old of all abilities and income levels. Innovative offers the Early Childhood Education Assistance Program (ECEAP) in four of our seven classrooms. ECEAP supports eligible families through free preschool and other support services. We are one of few ECEAP providers in Clark County that is open year-round, making it possible for families to maintain their regular work schedules when schools are closed. Our Family Support Specialists help families get connected with other much-needed resources in the community such as housing, food assistance, and financial services. Despite the global pandemic, Innovative continued to offer our inperson program to essential workers, as well as making sure all enrolled families still had access to resources at home. In one week alone, our staff made 247 phone calls to families, read 17 books then posted the videos to our YouTube channel, and made 80 packets full of activities for families. The Early Learning Team's hard work has not gone unnoticed in the community - this year they received a Level 4 Early Achievers rating and a perfect score in “Child Outcomes” from the State of Washington. This means our team "[has] achieved a quality level of excellence...demonstrated through an on-site assessment focused on the learning environment and interactions between teachers and children."

Early Learning Year in Review Early Learning scaled-up to meet the needs of families during the COVID-19 pandemic.

75% of children attended in-person 25% of children attended virtually

3,505 grab-n-go meals for children attending virtually (March - June)

5 languages spoken by families in our center

18,000 grab-n-go meals for up to 60 families per week (March - June)

30% of children had an IEP or other high educational support need

600 activity packets provided for virtual learning (March - June)

95% of children received financial assistance

About Pediatric Therapy Our Pediatric Therapy program provides Early Intervention services and an array of outpatient services including Speech, Occupational, and Physical Therapy. As a designated Neurodevelopmental Center in Washington State, we offer services to children who have developmental delays or disabilities as well as other diagnosed conditions. These delays may include challenges such as learning to crawl or walk, decreased endurance, low muscle tone, using hands to play, producing speech, or coordinating sucking. We provide pediatric therapy to children in their most critical time of development and empower them to reach their maximum potential. With the necessity of temporarily closing our outpatient pediatric therapy clinic, many of our providers were furloughed until we were able to re-open. With the six remaining providers, we were able to continue providing Early Intervention visits and evaluations over video and also tested out the first-ever telehealth visits for outpatient therapy through our Speech discipline.

Pediatric Therapy Year in Review Pediatric Therapy has been busy this year! Here is a snapshot of what we've been up to.

326 outpatient clients served

191 early intervention evaluations

107 clients receiving two or more services

5,002 outpatient visits

111 physical therapy clients served

151 speech language pathology clients served


occupational therapy clients served

281 early intervention clients served

2,610 early intervention visits

Employment Services Year in Review For more than 40 years, our Employment Services Program has been one of the leading employment agencies in Clark County for adults with disabilities and other employment barriers. Throughout the year, we continued to provide essential job training and tailored support to our participants. Our team knew it was essential to maintain regular contact and emotional support during a period of vulnerability and uncertainty.

4 new job placements

$14.06 average hourly wage for program participants

16.05 average hours worked per week by program participants

69% of program participants are employed; 31% are developing job skills

Special thanks to the following businesses who support our Employment Services program Albertson's Allen's Crosley Lanes Avamere Rehabilitation of Cascade Park Burgerville City of Camas Operations Center City of Vancouver Operations Center Clark College Clark County Food Bank Clark County Juvenile Justice Center Council for the Homeless Craft Warehouse (Hazel Dell) C-Tran Deja Vu Consignment Boutique DSHS - Columbia River CSO DSHS - Child Support Enforcement First Aid Only Fred Meyer (117th) Fred Meyer (Hwy 99) Friends of The Carpenter Goodwill Industries Habitat for Humanity Home Depot Hyatt Place Portland Airport/Cascade Station Humane Society for SW Washington KFC

Knights of Pythias Retirement Center Luepke Center Mad Dogs Gourmet Hot dogs Marshalls Martha's Pantry MOD Pizza Naydenov Gymnastics New Seasons Market Panera Bread Parkrose Hardware-East Vancouver ReTails Round One Entertainment Inc. Safeway (Battleground) Safeway (Camas) Shared Hope International Share Vancouver Stephen's Place St.John's Presbyterian Church The Hammond Kitchen+ Craft Bar The Heathman Lodge The Old Spaghetti Factory The Salvation Army Timberline Physical Therapy Walmart (HWY 99) Whole Foods Market YMCA

Janitorial Services Year in Review The Janitorial Services program offers a quality janitorial service while employing people with disabilities or other barriers to employment. When the COVID-19 pandemic hit Clark County, our team provided an additional 107 hours of work each week disinfecting essential businesses such as CRESA/911, the Center for Community Health, the Public Works building, and the Juvenile Detention Center.

The janitorial team serviced 80 work sites this year

20 Clark County public buildings

16 Washington State public buildings

12 City buildings

12 20

12,959 miles driven

private businesses

nonprofit and church buildings

Thank you to our clients for supporting employment for everyone through our Janitorial Services Archaeological Services Area Agency on Aging and Disability of Southwest Washington Cascade Presbyterian Church Catholic Community Services CDM Caregiving Services Children's Justice Center City of Washougal Clark College Foundation Clark County Facilities Clark County Public Health Harm Reduction Center Clark County Sheriff Clark County Youth House Congregation Kol Ami Council for the Homeless Current Management Group Dr. Tobias Ryan Fairway Homeowners Association Family Of Christ Lutheran Church Homeworthy JoeScan KidSpace Lifeline Connections

Living Waters Community Church Native Arts and Cultures Foundation Partners in Careers Providence Academy Ramboll Saint Andrews Lutheran Church Sea Mar Seventh-Day Conference Headquarters Share Fromhold Service Center The Historic Trust Vancouver Business Journal Washington State Auditor Washington State Dept of Corrections - Vancouver Washington State Dept. of Ecology Washington State Dept. of Social and Health Services Washington State Dept. of Transportation Washington State ESD 112 Washington State Patrol Washington State Port of Entry Ridgefield Western Electrical Services

Our Donors & Grantors General Donations Amy Shannon Anonymous (10) Baron Converse Becky Weis Bobbi Heitschmidt Carol Terrell Christine Lipinski Daina McLean Darcey Reed David Buck Debra Arbuckle Dick James Gregory Hall James Cooper Jared Eddings John Caton Judy Davis Karalee Ehline Kari Vorvick Kevin Turner Kimberly Vine Lindsey Salvestrin Lisa Abrahamsson LeAnn Gilmore Lori Wick

General Donations

Margaret Dent Marion Noe Marty Forsmann Mary Dunford Mathew Brown Matthew Lennick Megan Shank Moniece Blankinship Network for Good Pamela Saunders Paula Nirschl-Robb Prebble La Dage Rob Woodard Robbert Gallup Ryan Hart Sertoma-VCTC-Robbins endowment Susan Veneruso Taylor Vilhauer Timothy Caplice Toni Woodard Tracie Jellison Tracy MacKenzie Wendi Dahlberg Wendi Wheaton

The donor and grantor lists represent supporters who contributed to Innovative Services NW between July 1, 2019 and June 30, 2020. Thank you to all of our loyal donors and grantors. We have carefully reviewed the names that are listed. However, if you find an error or omission, please accept our apologies and contact us at 360.892.5142 ext. 326 so that we may correct our records.

In-Kind Donations

GiveMore24! Donations

Granting Organizations

Corporate Gifts

Aimee Walter Barbara Rogers Becky Weis Bob Berry Gregory Hall Katie Tidwell Marcia Mellow Marisa Elms Mary Selfridge Megan Shank Wooden Tracks

Aimee Walter Anonymous (2) Daniel Wolf Dick James Launda Carroll Lori Hawkins Melissa Wolf Sandi Daller Tracey Malone

AmazonSmile Burgess Autoworks Christenson Electric Costco Truist Davidson & Associates Insurance Eric Runyan's Jewelers Evergreen Memorial Gardens Kroger-Fred Meyer Rewards Program Norman C. Danielson Foundation OnPoint Community Credit Union The Happy Lush The Vancouver Clinic, Inc. P.S. Stewart Title Umpqua Bank

Our Leadership Board of Directors Officers: Lindsey Salvestrin - Chair Dick James - Vice-Chair Megan Shank - Past-Chair Robert Woodard - Past-Chair Ryan Hart - Treasurer Darcey Reed - Secretary Members: Amy Shannon Becky Weis Bobbi Heitschmidt Christine Lipinski Debra Arbuckle Greg Hall John Caton Karalee Ehline Lisa Abrahamsson Mary Dunford Taylor Vilhauer

Executive Team Dena Strong - President & CEO Melissa Ruth - VP of Operations Susan Veneruso - VP of Internal Operations

The Innovative Services NW Board of Directors, Executive, and Program Leadership teams work together to provide mission-based leadership and strategic governance to the organization. Board members are recruited and selected based on their lived experience with disabilities and/or their leadership stature in business, government, philanthropy, social services, or the nonprofit sector. Employees are selected based on their lived experiences, professional experience, and exhibiting our core values of being all-in, going beyond, and building community. All have a passion for supporting possibilities for everyone.

Program Leadership Emily Castor - Pediatric Therapy Clinic Manager Melody Partridge - Early Learning Program Manager & ECEAP Director Rebecca Palmer - Employment Services Program Manager Susan Veneruso - Janitorial Services General Manager (acting)

Financial Performance Despite the pandemic challenges, we ended the year with a surplus of $126,812. Our audited financial statement can be found here. $4,091,904


Total Revenue = $6,131,886


$115,754 Federal Grants

$100,721 State Grants

Program Income

Donations Miscellaneous

Expenses Administration $578,443





Special Events

Investment Income & Loss

In-kind Income

Net Assets

Development $41,110

Increase of $126,812 Net Assets beginning of year


Net Assets end of year


Total expenses


Programs $5,385,521

Innovative Services NW 9414 NE Fourth Plain Blvd Vancouver, WA 98662 Phone: 360.892.5142 Fax: 360.823.5180

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