Innovative Services NW Annual Report 2020-2021

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to what's possible

Supporting possibilities. Creating opportunities. Changing lives.

Annual Report 2020-2021




This year's Annual Report celebrates how we've lived our values over the past 12 months despite the challenges of a global pandemic. Our organization has not only survived, we have thrived because each and every one of our employees and supporters have been all-in on serving our clients, gone WAY beyond themselves to live and work in new ways, and continued to invest in building up our community. It showed in the way the Employment Services team supported participants who were frontline workers or had been furloughed. It showed in the way the Janitorial team took pride in keeping workplaces safe and sanitary. It showed in the way the Pediatric Therapy team pivoted to providing therapy not only in-person, but also through telehealth. It showed in the Early Learning staff Dena Strong, President & CEO who were in the building every day to provide consistent and loving care to the children who filled our classrooms. And it showed in the Corporate team and generous grantors and donors who made sure our programs had the infrastructure and funding they needed to continue operating through the changing circumstances. Together we served over 1,300 children and families in Clark County. A heartfelt THANK YOU to everyone!




LEADERSHIP Board of Directors

Executive Team

We deliver innovative programs that give opportunity for children and adults in our community to become more self-reliant through therapeutic, educational, and employment services.

Megan Shank - Chairman Dena Strong - President & CEO Ryan Hart - Vice Chairman Melissa Ruth - VP of Operations Lindsey Salvestrin - Past Chairman Susan Veneruso - VP of Internal Operations Robert Woodard - Past Chairman Becky Weis - Treasurer Darcey Reed - Secretary Cindy Salisbury - Janitorial Services General Manager Aimee Walter Emily Castor - Director of Pediatric Therapy Amy Shannon Melody Partridge - Early Learning Program Manager & ECEAP Director Bobby Heitschmidt Susan Veneruso - Employment Services Program Manager (acting) Christine Lipinski Debra Arbuckle Dick James The Innovative Services NW Board of Directors, Executive and Program Leadership teams work Greg Hall together to provide mission-based leadership and strategic governance to the organization. Board John Caton members are recruited and selected based on their lived experience with disabilities and/or their Karalee Ehline leadership stature in business, government, philanthropy, social services or the nonprofit sector. Lisa Abrahamsson Employees are selected based on their lived experiences, professional experience, and exhibiting Mary Dunford our core values of being all-in, going beyond, and building community. All have a passion for supporting possibilities for everyone. Taylor Vilhauer

Program Leadership



Our Early Learning program provides quality preschool for children ages one to five years old of all abilities and income levels. Innovative offers the Early Childhood Education Assistance Program (ECEAP) in five of our eight classrooms. ECEAP supports eligible families through free preschool and other support services. We are one of few ECEAP providers in Clark County that is open year-round, making it possible for families to maintain their regular work schedules when schools are closed. Our Family Support Specialists help families get connected with other much-needed resources in .the community such as housing, food assistance, and financial services. This year, more than ever, families found support at Innovative when they needed it most. Our doors remained open for care all year through, providing early childhood education both in-person and in virtual classrooms to 195 children. Grant funding enabled us to provide additional support to families through food, financial, and activity supplies. We spent as much time outside as possible this year as well. In April, the outdoor play area received an upgrade of a turf field, and in June the Assistance League of Southwest Washington planted their annual garden for our students to cultivate and enjoy.

Early Learning

30% 88% of children attended in-person 12% of children attended virtually

3,243 grab-n-go meals for children attending virtually

of children had an IEP or other high educational support need



languages spoken by families in our center

activity packets provided for virtual learning

95% 94,142


of children received financial assistance

Early Learning meals and snacks for children attending in-person

grab-n-go meals for up to 60 families per week


PEDIATRIC THERAPY Our Pediatric Therapy program provides Early Intervention services and an array of outpatient services including Speech, Occupational, and Physical Therapy . We offer services to children who have developmental delays or disabilities as well as other diagnosed conditions. These delays may include challenges such as learning to crawl or walk, using hands to play, producing speech or coordinating sucking or chewing. We provide pediatric therapy to children in their most critical time of development and seek to empower them to reach their maximum potential. We welcome families from any geographic location for outpatient and specialty services. We are a designated Neurodevelopmental Center in Washington State. Through generous grants for upgrading our technology infrastructure, we were able to provide 6,645 appointments through telehealth and in-person therapy services this year.

Pediatric Therapy


4,192 144

outpatient visits outpatient clients served


190 early intervention evaluations


physical therapy clients served


occupational therapy clients served

speech language pathology clients served



Pediatric Therapy early intervention visits

clients receiving two or more services

early intervention clients served


EMPLOYMENT SERVICES Our Employment Services program has been a leading provider for employment services in Clark County for over 40 years. Our dedicated staff of Job Developers and Employment Specialists assist individuals in overcoming disability-related employment barriers. Our services are centered around matching each job seeker’s individual skills and abilities with employers’ business needs. We do this through career planning, job development, and ongoing employment support. A large focus this year was helping clients retain or regain employment as COVID impacted their employers. We are proud to share that we placed five clients in new positions and 85% of our employed participants have retained their employment for two or more years. Additionally, we provide Community Inclusion to helps individuals increase their socialization and communication skills, develop their work ethic and employment skills, as well as learn appropriate employment etiquette and attire through involvement in integrated community activities such as volunteering, club participation, and taking classes.

Employment Services

Special thanks to the following businesses who support inclusive employment practices Avamere Rehabilitation of Casecade Park City of Camas Operations Center City of Vancouver Operations Center Clark College Clark County Juvenile Justice Center Craft Warehouse (Hazel Dell) C-Tran Deja Vu Consignment Boutique DSHS - Columbia River CSO DSHS - Child Support Enforcement First Aid Only Home Depot Mad Dogs Gourmet Hot dogs Marshalls MOD Pizza Naydenov Gymnastics

Panera Bread Round One Entertainment Inc. Safeway (Camas) St.John's Presbyterian Church The Hammond Kitchen+ Craft Bar The Heathman Lodge The Old Spaghetti Factory The Salvation Army Timberline Physical Therapy Walmart (HWY 99) Whole Foods Market YMCA

$15.15 average hourly wage

17.9 average hours worked per week


Employment Services

of program participants were employed


JANITORIAL SERVICES Our Janitorial Services program delivers quality janitorial service while providing employment for people with disabilities or other barriers to employment. By achieving our goal of providing quality services to our customers, their high degree of satisfaction and contract renewals ensures the continuation of our social mission to employ individuals with disabilities or other disadvantages. We provide janitorial services to private businesses, state, county and city facilities.

Number of buildings serviced State of Washington School Districts Nonprofits City Government Churches County Government

Janitorial Services Commercial Business







Thank you to our clients for supporting employment for everyone Area Agency on Aging and Disability of Southwest Washington Partners in Careers Cascade Presbyterian Church Providence Academy Catholic Community Services Ramboll Children's Justice Center Sea Mar City of Washougal Seventh-Day Conference Headquarters Clark College Foundation Share Fromhold Center Clark County The Historic Trust Clark County Public Health Harm Reduction Center Washington State Auditor Clark County Sheriff Washington State Dept. of Corrections - Vancouver Clark County Youth House Washington State Dept. of Ecology Congregation Kol Ami Washington State Dept. of Social and Health Services Current Management Group Washington State ESD 112 Dr. Tobias Ryan Washington State Patrol Fairway Homeowners Association Western Electrical Services average years of staff Family Of Christ Lutheran Church employment with Forgey Chiropractic Innovative Services NW JoeScan KidSpace Lifeline Connections 18,285 Living Waters Community Church cumulative years janitorial Native Arts and Cultures Foundation experience of management staff miles driven to jobsites



Janitorial Services



Amy Shannon Anonymous (8) Baron Converse Becky Weis Christine Lipinski Club 125 Darcey Reed David Buck Debra Arbuckle Dick James Gregory Hall John Black John Caton Judy David Karalee Ehline Kari Vorvick Kathryn J. and Terry M. Oftedal Family Charity Fund Kevin Myles Larry Easter Launda Carroll Lindsey Salvestrin Lisa Abrahamsson Lisa Shelton Marion Noe Megan Shank Prebble La Dage Rachon Hanson Rick and Carol Terrell Fund

General Donations Rob Woodard Ronald Kennedy Ryan Hart Taylor Vilhauer Ty Stober Whitney Benz

In-Kind Donations Aimee Walter Marcia Mellow Melissa Ruth Suzanne Gries Taylor Vilhauer Von Ekert

Corporate Gifts Amazon Smile Kroger-Fred Meyer Costco Truist Umpqua Bank

GiveMore24! Donations Aimee Walter Anonymous (6) Becky Weis Bobbi Heitschmidt Brad Carlson Corwin Family Fund Daniel Wolf Deborah Abraham Dena Strong Dick James Glen Cowan John Krejcha Kelly Walls Lindsey Salvestrin Mary Sisson Melissa Ruth Melissa Wolf Mike Plymale Ryan Hart Sheryl Johnson Susan Veneruso Tracey Malone

Granting Organizations

The donor and grantor lists represent supporters who contributed to Innovative Services NW between July 1, 2020 and June 30, 2021. Thank you to all of our loyal donors and grantors. We have carefully reviewed the names that are listed. However, if you find an error or omission, please accept our apologies and contact us at 360.892.5142 ext. 326 so that we may correct our records.



The financial performance of the organization closely resembled the prior fiscal year, despite the pandemic challenges, resulting in a yearend surplus of $137,932. Our audited financial statement can be found here.



Total revenue: $6,142,419

Total expenses: $5,880,484 Administration $555,477


Development $11,159


Programs $5,313,848

Net Assets Increase of $255,539

Net Assets beginning of year $167,690 Federal Grants

$202,163 State Grants

Program Income


$12,221 Other Misc.



Investment Income & Losses

In-kind Income


Net Assets end of year


Supporting possibilities for everyone. Innovative Services NW 9414 NE Fourth Plain Blvd Vancouver, WA 98662 Phone: 360.892.5142 Fax: 360.823.5180

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