INNOVATIVE EMERGENCY Title SERVICES FORUM #UKIESF INTEGRATED - COLLABORATIVE - RESILIENT - MOBILE
M A H ING
BIRM OBER 2016 T
C O H T 20
CES ENT R O ED F L MOM T A GR IC A SE E T T I R N ILE, I T THE C ESPON B O R A -M D N E T S O I I N AL AT LIE RESI INFORM PERSON A G N G I S N I S R E ACC DELIVE
ADVISORY BOARD Mar tin Wyke e Chief Executiv Company The Police ICT liano Luana Avag nceDirect ie il s e R f o Head ffice Cabinet O
n Matt Wroughto ent Lead R&D Developm e College ic v r e S e ir F e h T BE Keith Phillips O President British APCO
Andrew D rage Inspector Digital Poli cing Applic Metropolit ations an Police
OPENING REMARKS
Katharine Hammond Director Civil Contingencies Secretariat
“Introducing herself to the emergency services community...” The new Director of the Civil Contingencies Secretariat, Katharine Hammond, took up post on 8 August. Katharine joins CCS from the Iraq Inquiry Secretariat, of which she was Deputy Head, and has worked in a variety of departments, including the Home Office, Ministry of Justice and Foreign Office.
Martin Wyke Chief Executive The Police ICT Company
“An update on the progress the company has seen over the last 12 months...” Martin has spent the last 30 years working for companies in the retail and telecommunications/media sectors as well as a short tenure with CSC – a large systems integrator ad outsourcer. Martin has held CIO positions at Debenhams, Energis, Littlewoods Shop Direct Group, Virgin Media and most recently TalkTalk. He has experience in IT solutions aimed at driving forward efficiency and effectiveness, most recently in telecommunications. He has a proven track record of leading IT organisations while stabilising service, coupled with initiating and delivering significant business and digital transformational programmes. At TalkTalk he had full production responsibility for all IT and customer-facing platforms and ownership of the delivery of all technology programmes. Prior to 2012 he was Chief Technology Information Officer and member of the Operating Board at Virgin Media for three years.
AIMS & OBJECTIVES In October 2016 we will be holding the 7th UK Innovative Emergency Services Forum, demonstrating not only the reliable quality of the forum but importantly the desire of both public sector officials and technology suppliers to utilise the latest solutions to ensure the public receive the highest level of service whilst forces become as efficient and cost effective as possible. The #UKIESF has become one of the leading platforms for the Emergency Services, National Government and Local Councils to collaborate and form strategic plans for technology implementation. We’re pleased once again to be partnering with some of the leading industry organisations including the Cabinet Office, British APCO and The Police ICT Company, these key partnerships highlights the end-users desire to learn about the latest innovative technology solutions available to improve efficiency, service delivery and cost reduction. The format and design of the agenda for the forum in October will feature our new features that will be used to spark more pragmatic debate and discussion, challenging delegates to explore new approaches to overcome their challenges. Agendas will be designed using real life scenarios, allowing delegates to reference how they would approach certain situations and to give a clearer visual of the role of joined up forces and who should play what part in an emergency situation. Topics for discussion are: “Tactical response during the recent flooding, what went well, what can have been done better and how can implementation of tech save vital minutes that can improve outcomes for the public?” “Catching more cross border and prolific criminals with CCTV - Digital evidence collection, collaboration and sharing of CCTV images amongst forces, how can this be improved to further equip special teams such as the super recognisers unit at the Met Police?” This new approach to the panel sessions, combined with the new Innovation in Action Showcase creates a unique platform to share ideas with colleagues from the sector and gives a better understanding to emergency services officals of what is available to them to improve their service delivery. We encourage delegates from across the country to use this platform to highlight specific challenges being faced on a daily basis and to use the open, interactive format to identify specific technology solutions that will improve communication, information sharing and mobilisation procedures between services and their control rooms.
SCHEDULE S OF ACTIVITIE 9:00 / 9:30 - Registration and delegate introductions PANEL SESSION 9:30 / 10:30 - “Tactical response during the recent flooding, what went well, what can have been done better and how can implementation of tech save vital minutes that can improve outcomes for the public?” - What technology, devices and software need to be in place to achieve fully integrated services which enable better outcomes for victims? - What processes and solutions do emergency services really need to implement to work better together? 10:30 / 11:00 - Tactical response panel session conclusion... 11:00 / 11:30 - Networking Break INNOVATION IN ACTION SHOWCASE 11:30 / 11:45 - Martin Wyke - Police ICT Company 11:45 / 12:00 - Matt Wroughton - The Fire Service College “Research Development Technology & Innovation” 12:00 / 12:15 - David Roberts-Simcock - North Wales Police “The need for ‘hearts and minds’ to be engaged in multi-agency working alongside joint use of technology, for the benefit of the end user / casualty.” 12:15 / 12:30 - Neil Anderson - Capability Officer - Command & Control CFOA National Resilience 12:30 / 13:30 - Lunch Break PANEL SESSION 13:30 / 14:30 - “Catching more cross border and prolific criminals with CCTV...” Digital evidence collection, collaboration and sharing of CCTV images amongst forces, how can this be improved to further equip special teams such as the super recognisers unit at the Met Police? Improving secure, shared access of information and data between agencies. 14:30 / 15:00 - CCTV/Digitial Evidence panel session conclusion 15:00 / 15:30 - Networking Break 15:30 - End of the Forum
INNOVATIVE EMERGENCY SERVICES FORUM #UKIESF INTEGRATED - COLLABORATIVE - RESILIENT - MOBILE
S THE BENEFIT NCE A D N E T T A F O To create maximum benefit for delegates, we choose to limit the number of passes for delegates with a view to creating a platform that enables experts from Police, Fire, Ambulance, Councils and 3rd Sector to spend time exploring examples of best practice that can be replicated in their area to improve integration and improvement of services. Discussions address all stages of projects and gives a 360 degree view of what is happening across the country, what is being done well and how elements of these projects can be replicated. You’ll have the opportunity to share your experience, knowledge and success stories with colleagues from the industry and in turn hear case studies from across the UK that you could potentially replicate in your area. As the numbers are limited you will be able to spend time with senior officials from the industry giving you the chance to build your reputation and relationships with key industry stakeholders. Suppliers of technology will be on hand to understand your requirements and provide guidance on what the latest solutions can enable you to acheive.
FORUM FORMAT Interactive Panel Sessions: The panel sessions make up the core of the forum and are used to create an interactive, animated discussion between delegates. Each panel will feature delegates from across the UK responsible for technology implementation within the Emergency Services. This year the sessions have been extended by 30 mins to include a formal conclusion session which means the speaker positions carry additional exposure this time around. This extra 30 minutes will be used for the panel, based on the discussion that had just taken place, to identify the 3 most important topics that came out of the session and then agree a model in which to answer these requirements. The idea is that delegates will leave with a clear approach to resolving specific issues, enabling a more collaborative approach by the emergency services. Innovation in Action Showcase: Creating a platform for innovation and new approaches to emergency response, the showcase will allow up to four delegates to provide short, 15 minute presentations that highlight the ways in which innovative techniques have been used to improve services. Interactive Meeting Spaces: To progress the discussions as far as possible on the day, we create a small interaction area that features selected emergency services and technology vendors. Delegates will be on hand to highlight project requirements and to demonstrate the best way to overcome specific challenges discussed during the panel and networking sessions.
DELEGATE FEEDBACK “I am honoured and thrilled to continue supporting the UK Innovative Emergency Services Series and I am very much looking forward to partnering the Bristol national forum with the resilience team at the Cabinet Office. I am passionate about bringing together our brilliant emergency services with the breadth and range of innovations out there, and I am equally excited about the opportunity to help shape those discussions as a member of the Agenda Advisory Board. 2015 will be another challenging year for the emergency services so it is vitally important that we bring the key stakeholders together from each region to make things easier, share best practice and ultimately improve a service which is about saving lives.” Luana Avagliano - Head of ResilenceDirect Cabinet Office
“The Company is very pleased to be contributing to #UKIESF to strengthen our relationships with UK Police Services and the other agencies that they work closely with. It is an exciting time for the Company as we appoint our new chief executive and move forward with a concrete vision for ICT within the future of UK Policing. I look forward to hearing the views of the police forces and the problems they are facing within the procurement or implementation of integrated ICT projects.” Nick Alston - Essex Police and Crime Commissioner and Chair of the Police ICT Company
“Capita is looking forward to continuing its participation in the #UKIESF in 2016 following its success in 2015. The forum provides an ideal opportunity to discuss significant and current issues with partners across the Emergency Services and help develop strategies for the delivery of better service using innovative ideas and technology for collaboration and interoperability.” Nick Oliver - Strategy and Marketing Manager - Capita “As an advocate of technology innovation I am delighted to be involved in driving forward necessary change that will equip the emergency services deliver their professional services in a safe and professional manner. Through #UKIESF as a platform to coordinate good practices I relish the opportunity to contribute my services as a serving police Inspector to provide relevant advice on current technology issue affecting the service.” Andy Drage - Inspector/Digital Policing Mobility Programme - Metropolitan Police “The #UKIESF in Liverpool was a very enjoyable day, it was particularly useful to hear from both emergency services and from the technology specialists about how they can help us. I am very glad to continue supporting the #UKIESF and partnering the Newcastle On-Site forum with Tyne and Wear Fire and Rescue. The regional forums are vital to ensure that we build upon the progress made in Liverpool and transform the very positive discussions into innovative partnerships and advancements.” Tom Capeling - Chief Fire Officer - Tyne & Wear FRS
“British APCO is very pleased to be a part of the #UKIESF. As President for a growing community of public safety leaders, I know first-hand the importance of bringing together users, technicians and the commercial sector to support and improve our critically important emergency services. I am pleased to bring my own experiences from my time in the Police Service and my passion for improving public safety communications to my role as part of the Agenda Advisory Board”. Sue Lampard - President - British APCO
“Forums like this are a brilliant opportunity to bring together leaders and innovators, both from industry and from ourselves in the emergency services who have problems to solve, more efficient ways of working to be found, and most importantly better ways to be found of serving our community with its complex needs and risks. One of the things that’s dear to my heart is doing that together and not in isolation. Something I most enjoyed at the forum was the chance for people to start speaking the same language about the opportunities afforded by technology.” Joy Brindle - Assistant Chief Fire Officer - Tyne and Wear Fire and Rescue
TOPICS & INTS O P N IO S S U DISC CONNECTED - MOBILE, INTEGRATED SERVICES ACCESS INFORMATION AT THE CRITICAL MOMENT DELIVERING A PERSONALISED RESPONSE What existing/new technology should be used to enable Emergency Services to consistently deliver higher quality services to the public whilst managing a smaller workforce and reducing budgets? What technology, devices and software need to be in place to achieve fully integrated services enabling better outcomes for victims? What processes and solutions do emergency services really need to implement to work better together? Can sharing of information and data between agencies be improved as a result? What needs to be done to put a national procurement strategy in place, ensuring forces are buying intelligently, taking advantage of shared facilities and economies of scale. What are the common barriers that hinder forces, NHS and councils when it comes to procurement, collaboration and uptake of projects? How can stakeholders get better at sharing ideas and good practice, stop working in silos and acheive real service transformation through innovation within the context of budget reductions? Should austerity be seen as an enabler to doing things completely differently? Removing duplicated effort by increasing opportunities for collaborative working and investing in initiatives that will take forces / multiple forces and organisations forward. Improved mobility of forces provides massive opportunity for collaboration between emergency services, local councils, the NHS and technology suppliers, how can collaboration be acheived and what projects should be the focus? What appetite is there from Blue Light Services to move elements of their desktop applications to mobile devices to allow data capture and mobile working out in the field at the time/point of an incident? Mobility and mobile working. Now that services are changing their mindsets and embracing the opportunity of cost savings by developing a mobile workforce? What are seen as the primary barriers to creating a true mobile office for frontline staff? With a rapidly changing landscape for emergency services, how can forces make the best decisions on which in-vehicle/handheld technology fits their requirements? What training strategy should be in place to support deployment of new technologies in vehicles? What do frontline staff actually require from their mobile devices to perform more efficiently? Could social media become a daily tool for first responders? Innovation in the contact centre re non-voice contact with the public, what role can social media play in emergency situations? How can forces realise the potential social media has to improve communication with the public before, during and after emergencies? There is a major push from within government to provide more cost effective / efficient service delivery across the public sector. Are the current systems / mechanisms in place allowing for effective multi-agency working? Do new systems or alternative approaches need to be considered? What technology solutions are available to improve exchange of information within and between organisations? What standards should be adhered to by the people generating the information? How do organisations share sensitive information with external third parties not on accredited networks? Transforming an organisational approach to digital forensics, how can forces working in the same region improve how data is secured, used and shared with other agencies? How will technology assist in the management of response and resilience in accidents, evacuations and other incidents? Tracking, tracing and managing evacuee movements in small to large scale incidents for example.
ST O M E H T G GETTIN CE N A D N E T T A FROM
1. Influence the agenda, contribute points in advance to ensure
the discussion develops in the way you want.
2. Provide case studies in advance that showcase your solution
in action.
3. Send delegates that have the experience to engage at a high
level and that can apply examples of recent projects to end user requirements.
4. Highlight clients of your’s who can talk about the benefits of
implementing your solutions and the impact it has had on their organisation.
5. If you book a Client Interaction Space, use the panel sessions
to understand key delegates requirements and invite them to your space during the networking breaks to address their pain points.
6. Tweet before, during and after the forum, use #UKIESF in
your tweets to ensure other delegates in attendance see your communications.
7. If you are speaking on a panel or contributing from the
audience, ensure you get involved as much as possible from the outset, ask as many questions as possible, share information and learn from colleagues in attendance.
DATE & LOC ATIONS
M A H G N 16 0 BIRMI 2 R E B
O T C O 20TH
eet r t S n o 7 Cann ham Birming B2 5EP www.studiovenues.co.uk
Collaboration and Interoperability in Contact Management and Control Room Response The current economic pressure on Public Safety organisations to deliver on-going savings is increasing both the pace and extent of collaboration and multiagency interoperability. Forces have to find new and innovative ways to save money by working jointly with each other, with other public organisations and with the private sector. Alongside the macro trends of having to provide a better service with at least a 20% reduction in fund and further cuts on the horizon, there are a number of key issues within the UK Control Room environment. Disparate systems are in operation in many of today’s control rooms. In many cases, these have resulted in a high cost of ownership due to the additional complexities and costs of managing multiple platforms and numerous suppliers. The multiple entry of information into different systems resulting in duplication of data is another key control room issue. Not only is this time consuming, swallowing up much more time than is necessary, it can often mean that critical relationships between data sets can be overlooked, potentially putting both officers and the public at risk. ControlWorksTM is a single platform communications hub that delivers true transformation in the way that Police Forces and their partners can work together to manage demand in public contact and response.
Public
Incident/Event management
• As a shared platform ControlWorksTM modules can be used by different departments within an organisation or by different partner organisations to deliver true collaboration. • Using shared integration points ControlWorksTM can ensure that all users are working from a single Record of Contact regardless of the means of communication – Voice, text, social media, face to face • Using shared integration points ControlWorksTM can provide all users with search results not just from the Record of Contact but from operational support systems locally, regionally and nationally
Partners
Multi-channel communications Telephony/Radio/Social media/Web
Operational support
Business support
Integrated Records Management
Enterprise Resource Management
ccs.info@capita.co.uk
www.capitacontrolsolutions.co.uk
“Capita is looking forward to continuing its participation in the UKIESF in 2016 following its success in 2015. The forum provides an ideal opportunity to discuss significant and current issues with partners across the Emergency Services and help develop strategies for the delivery of better service using innovative ideas and technology for collaboration and interoperability.” Nick Oliver - Strategy and Marketing Manager - Capita
© Capita plc
A European leader in digital transformation
In partnership with Emergency Services Driving efficiencies and improving outcomes
Our areas of expertise include: • STORM Command and Control • SmartContact® – Contact Management • Operational systems for intelligence, evidence management, investigations and justice • Mobile and flexible working • Managed ICT services • Business support services
Sopra Steria has a proven heritage of partnering with emergency services organisations across Europe to deliver efficiencies and improve outcomes. In the UK we are delivering innovative solutions and services to over 60% of police forces, as well as supporting blue light multi-agency collaboration to provide more joined up ways of working. For further information
Tel:+44 (0)370 600 4466 e-mail: info.uk@soprasteria.com Follow us on twitter @SopraSteriaPS
www.soprasteria.co.uk
MS
Improve efficiency and service levels whilst reducing costs Moore Stephens Consulting (MSC) has a long and successful track record of working with Emergency Services organisations, providing solutions to improve efficiency, resilience and quality of service. Work with one of the world’s largest fire services, has culminated in the development of an integrated set of systems and technologies designed to underpin the day-to-day operational activities of fire and rescue services. The central component of this integrated platform is the StARS-MS rostering and attendance management system which manages staff data and appliance availability, rostering, support for retained duty system and volunteer personnel and sickness management. Another key component of this integrated set of technologies is Moore Stephens’ Incident Management System (IMS) which gathers information about incidents from the mobilising system and from station-based input, including being provided information on appliances and ridership from the StARS-MS system. IMS was designed with automated integration to the CLG IRS system in mind, and was the first system to achieve accreditation for IRS integration. By simplifying and automating processes the technologies that we provide help save time, money and improve efficiency and resilience. We can help you overcome some of your internal challenges. Call us on 020 7651 1770.
Moore Stephens – helping you provide an excellent service to the public.
www.moorestephensconsulting.com
PRECISE. PROVEN. PERFORMANCE.
Moore Stephens LLP, 150 Aldersgate Street, London EC1A 4AB. T: +44 (0)20 7334 9191. An independent member firm of Moore Stephens International Limited Moore Stephens LLP are registered to carry on audit work and regulated for a range of investment business activities by the Institute of Chartered Accountants in England & Wales. Insert Date
Assured Critical Communications
UNIFIED CRITCAL COMMUNICATION PLATFORM
KEEP EVERYONE INFORMED BEFORE, DURING & AFTER ANY INCIDENT
MINIMISE IT DOWNTIME
CONSISTENT, ERROR-FREE MESSAGING FOR ALL TYPES OF INCIDENTS
INTEGRATED RECIPIENT FEEDBACK, EXTERNAL DATA FEEDS, & SOCIAL MEDIA
KEEP EVERYONE INFORMED BEFORE, DURING & AFTER ANY INCIDENT
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#UKIESF THE INNOVATIVE EMERGENCY SERVICES FORUM
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