#UKIESF THE INNOVATIVE EMERGENCY SERVICES FORUM
“THE LEADING FORUM FOR EMERGENCY SERVICES, NATIONAL GOVERNMENT & LOCAL COUNCILS TO FORM STRATEGIES FOR TECHNOLOGY IMPLEMENTATION”
BRISTOL
29TH SEPTEMBER 2015
TECHNOLOGY PARTNERS
INTRODUCTION #UKIESF has become the leading forum for Emergency Services, National Government and Local Councils to collaborate and form strategic plans for technology implementation. The forum is an independent platform for industry stakeholders to highlight specific challenges being faced by the Emergency Services. Through open interaction the forum aligns organisations to identify suitable technology solutions that will improve communication, information sharing and mobilisation procedures between services and their control rooms. The forum series in 2015 is being hosted by a number of organisations including the Cabinet Office, British APCO and The Police ICT Company, these key partnerships highlights the end-users desire to learn about the latest innovative technology solutions available to improve efficiency, service delivery and cost reduction. Through their partnership these key organisations will be showcasing a number of projects they have recently launched and are looking for other Emergency Services/Vendors examples of best practice that can be replicated across the UK. To ensure beneficial outcomes for all our delegates we limit the number of attendees and approach delegates on an invitation only basis to ensure the most suitable stakeholders are in attendance. Delegates in attendance will develop a clear understanding as to the most appropriate technologies available for Emergency Services to improve transparency between departments, resulting in a more efficient, reliable, cost effective service for the public. The most important aspect of the Forum and what makes it very different to the large trade shows and conferences is the mix of stakeholders present to which ensures lively interaction, we invite representatives from across a number of different organisational silos which creates transparency and an understanding of what needs to be done to implement projects on a large scale.
NATIONAL FORUM BRISTOL 29TH SEPTEMBER 2015 @BRISTOL SCIENCE MUSEUM In Partnership with:
“The Company is very pleased to be contributing to the #UKIESF to strengthen our relationships with UK Police Services and the other agencies that they work closely with. It is an exciting time for the Company as we appoint our new chief executive and move forward with a concrete vision for ICT within the future of UK Policing. I look forward to hearing the views of the police forces and the problems they are facing within the procurement or implementation of integrated ICT projects.� Nick Alston, Essex Police and Crime Commissioner and Chair of the Police ICT Company
This forum is going to be a key part of the series providing both an opportunity to review progress that has been achieved throughout the year and also to act as a launchpad for projects being deployed in the first part of 2016. Our agenda has been designed using the outcomes of each of the regional forums, giving a unique opportunity to be part of an interactive discussion focussed on the latest projects. Key delegates who attended each of the regional meetings will be on hand to showcase examples of best practice, highlight development plans and to build relationships with peers who can assist project implementation. As with the rest of the series, the forum provides a platform for senior decision makers from the industry to gain clear understanding of the latest innovative solutions available to reduce costs whilst importantly improving efficiency and service delivery. Our forum allows end-users access to the latest information to enable informed decisions that will benefit the public. All participants of the forum have helped to shape the agenda by submitting their own agenda points which encompass the latest issues based on genuine end user experience. Through attendance you will leave having formed new partnerships and with a clearer understanding of the opportunities to develop service delivery to the public.
FORMAT Registration Introductions: The registration period of the forum provides a great opportunity for delegates to build a picture of the other attendees roles in the sector and to break the ice prior to the main sessions. Our team will be on hand to make introductions between yourself and any key delegates you would like to meet. Interactive Panel Sessions: The panel sessions make up the core of the forum and are used to create an interactive, animated discussion between delegates. Each panel will feature six delegates from across the UK responsible for technology implementation within the Emergency Services. The agenda for the session will be formulated and developed throughout the build up to the forum, all registered delegates will have a chance to contribute themes and topics for discussion which ensures the very latest subjects will be addressed. Networking Sessions: As a result of the interactive panel sessions, delegates have a huge amount of information to discuss further with specific speakers and audience members. These more private conversations take place during the networking breaks and provide a perfect opportunity for development of initial discussions. Solutions Centre: To progress the discussions as far as possible on the day, we create a small solutions centre that features twelve selected Emergency Services and technology vendors. Delegates will be on hand to highlight project requirements and to demonstrate the best way to overcome specific challenges discussed during the panel and networking sessions.
ADVISORY BOARD The #UKIESF is a unique date in the blue light services calendar. The forum brings together emergency service professionals, public sector experts and private sector technology providers. The restricted number of delegates in attendance helps to provide a productive atmosphere sparking pragmatic debate and building sustainable relationships. The series acts as the next step from the usual large conferences and trade shows and allows delegates to build on connections as opposed to mass networking. Our agenda advisory board brings together expertise from the public sector, private sector and industry bodies. Our board members all bring a level of expectation and expertise to the event preparations. The board members have come together from different backgrounds and have bought together expertise from a number of sectors. The issues they have highlighted reach across both the Public and Private sectors with the adoption of new and already available technology as a central theme. The combined expertise of all our agenda board members highlights issues within areas such as the integration of command and control centres, mobility, data access and security along with innovative solutions for front line staff. All of our agenda board have endorsed the format of our events as a platform for co-operation between end users and private companies which provides genuine progression. We believe the quality of the information you gain and the connections you build will be greatly enhanced through utilising the agenda board format. This gives you as delegates the confidence that the forum has been shaped by your colleagues and peers made up of the most current issues. We hope you enjoy the forum and take the opportunity to ask questions, contribute points and learn as much as you can from your colleagues in the field.
ADVISORY BOARD Luana Avagliano Head of ResilienceDirect Cabinet Office
“I am honoured and thrilled to continue supporting the UK Innovative Emergency Services Series and I am very much looking forward to partnering the forum with the resilience team at the Cabinet Office. I am passionate about bringing together our brilliant emergency services with the breadth and range of innovations out there, and I am equally excited about the opportunity to help shape those discussions as a member of the Agenda Advisory Board. 2015 will be another challenging year for the emergency services so it is vitally important that we bring the key stakeholders together from each region to make things easier, share best practice and ultimately improve a service which is about saving lives.”
Sue Lampard President British APCO “British APCO is very pleased to be a part of the Innovative Emergency Services Series. As President for a growing community of public safety leaders, I know firsthand the importance of bringing together users, technicians and the commercial sector to support and improve our critically important emergency services. I am pleased to bring my own experiences from my time in the Police Service and my passion for improving public safety communications to my role as part of the Agenda Advisory Board”.
Hardyal Dhindsa Deputy Police & Crime Commissioner Derbyshire PCC ‘I am pleased and honoured to be invited to join the Agenda Advisory Board and support #UKIESF. Emergency Services are vital in ensuring vulnerable people, particularly those with Mental Health related issues and others in crisis are provided with a timely and appropriate response. I am looking forward to working with the Forum to see how my Work in delivering the Crisis Care Concordat Action Plan can inform and be enhanced by innovative ideas and collaborative working 2015. Emergency services do a great job in challenging circumstances. Contributing to continuous improvement in services through identifying new innovative working is a challenge I look forward to engaging with.’
Andrew Drage Inspector - Digital Policing Applications Metropolitan Police “As an advocate of technology innovation I am delighted to be involved in driving forward necessary change that will equip the emergency services to deliver their professional services in a safe and professional manner. Through #UKIESF as a platform to coordinate good practices I relish the opportunity to contribute my services as a serving police Inspector to provide relevant advice on current technology issue affecting the service.”
INTRODUCTORY REMARKS
Martin Wyke Chief Executive The Police ICT Company The Police ICT Company supports law enforcement agencies in making the best use of technology to deliver efficient and effective policing in England and Wales. It supports and complements local activity and helps police and crime commissioners and local policing bodies to secure best value for money. Company Functions Providing an overarching IT strategy which will enable the development of a national police IT framework to help forces align and harmonise their local systems. Commissioning the delivery of national police ICT requirements. Supporting law enforcement agencies to deliver services more efficiently and effectively by enabling greater collaboration, integration and harmonisation between ICT systems. Securing value for money by helping law enforcement agencies to get the best deal from suppliers. Providing a centre of knowledge and expertise in relation to ICT, encouraging innovation, supporting the delivery of digital capabilities and identifying opportunities for collaboration and shared learning. Background When Police and Crime Commissioners (PCCs) were elected the Home Office proposed that they take ownership of a Police ICT Company to drive efficiencies in procurement, support ongoing police ICT operation and innovation. A Police ICT Board was established to review the requirement. The Board commissioned a number of pieces of work to better understand the problem and the scale of the possible savings that could be achieved (estimated to be at least ÂŁ150m a year). A proposal to establish the Company was put to the police and crime commissioners in February 2015. A vote confirmed that, given the scale of potential savings in the longer term, the Company should be formed.
SPEAKERS Luana Avagliano - Head of ResilienceDirect - Cabinet Office Keith Phillips OBE - Vice President - British APCO Martin Wyke - CEO - The Police ICT Company Nick Oliver - Strategy and Marketing Manager - Capita Nick Ross - UK Public Sector, SEUK - Samsung Hardyal Dhindsa - Deputy Police and Crime Commissioner Office of the Police and Crime Commissioner for Derbyshire Nick Wilton - Board Member - Avon FIre Authority Stuart Hyde - Director of Solutions Law Enforcement - CCL Group Ltd Simon Shilton - Area Commander - West Midlands Fire Service Alex Rhodes - Station Manager - Operational Technology Hampshire Fire and Rescue Service Richard Perkins - Sales Manager - NICE Systems UK Ltd Caroline Howard - Business Development Manager - Egress Software Andy Drage - Product Owner - Metropolitan Police Service Robert Peel - Project Consultant - MiX Telematics Paul Saunders - New Business Director - Kirona Alex Les - Senior delivery Manager, Emergency Services Business Moore Stephens Consulting
CASE STUDY PRESENTATIONS
Mike Pilkington - Time & Resource Manager, Operational Response Merseyside FRS “Embracing technology to assist in saving costs whilst trying to deliver the high standard of public services demanded by an FRS under a time of austerity.” MSC’s specific focus on the fire services sector has culminated in the development of an integrated set of systems and technologies designed to underpin the day-to-day operational activities of fire and rescue services. The central component of this integrated platform is the StARS-MS rostering and attendance management system. Specifically developed from the ground up to meet needs of fire services, StARS- MS provides support for recording attendance, appliance availability, duty assignments, rostering, sickness and leave management and is a fully featured personnel management system.
Caroline Howard - Business Development Manager - Egress “You can only collaborate with confidence if you can share information securely” Through multi-agency working and other similar initiatives, UK Government departments are being encouraged to collaborate more effectively in order to deliver greater efficiency and cost effective services. Yet just one look at the myriad of third parties that government departments have to share information with on a day to day basis uncovers a major challenge; how do you share highly sensitive information with organisations not on accredited networks? This Egress Software Technologies presentation will review this complex challenge, look to unravel many of the challenges regarding the secure exchange of sensitive data with external third parties and explain how with the use of the right technology, confidence can be built in order to collaborate more effectively.
NATIONAL FORUM SCHEDULE 9:00/ 9:30 - Registration and delegate introductions 9:30 / 10:00 - Welcome Introduction Setting the scene for the day, drawing together the key aims of the forum and giving an introduction to the aims of each session. Martin Wyke - CEO - The Police ICT Company Luana Avagliano - Head of ResilianceDirect - The Cabinet Office Nick Wilton - Board Member - Avon Fire Authority 10:00 / 11:00 - Panel 1 What are the common barriers that hinder forces, NHS and councils when it comes to procurement, collaboration and uptake of projects? 11:00 / 11:30 - Interactive Case Study Presentation - Merseyside FRS Mike Pilkington - Time & Resource Manager, Operational Response Merseyside Fire and Rescue Service 11:30 / 12:00 - Networking Break 12:00 / 13:00 - Panel 2 What technology, devices and software need to be in place to achieve fully integrated services enabling better outcomes for victims? What processes and solutions do emergency services really need to implement to work better together? Can sharing of information and data between agencies be improved as a result? 13:00 / 13:20 - Interactive Case Study Presentation - Egress Caroline Howard - Business Development Manager - Egress Software 13:20 / 14:20 - Networking Lunch 14:20 / 15:30 - Panel 3 How can a truly mobile workforce enable Emergency Services to consistently deliver higher quality services to the public whilst managing a smaller workforce and reducing budgets? 15:30 / 16:30 - Interactive product demonstration session 16:30 - End of the Forum
PANEL SESSION 1 Given the relentless downward financial pressure on service delivery, Emergency services and local government must work better together to prevent things happening and prevent communities from harm and threat. What are the common barriers that hinder forces, NHS and councils when it comes to procurement, collaboration and uptake of projects? - What’s the current status of the National IT strategy and standards for policing? - What needs to be done to put a national procurement strategy in place, ensuring forces are buying intelligently, taking advantage of shared facilities and economies of scale. - How can stakeholders get better at sharing ideas and good practice, stop working in silos and acheive real service transformation through innovation within the context of budget reductions? - Should austerity be seen as an enabler to doing things completely differently? Removing duplicated effort by increasing opportunities for collaborative working and investing in initiatives that will take forces / multiple forces and organisations forward. - Improved mobility of forces provides massive opportunity for collaboration between emergency services, local councils, the NHS and technology suppliers, how can collaboration be acheived and what projects should be the focus? - How can fire, ambulance, police and coastguards have quick access to the public’s mental health notes? Are there already processes in place to tailor emergency services response more personally and avoid escalating a crisis? - How do suppliers of innovative solutions overcome the challenges of approaching police or other public sector with new ideas or concepts without breaching integrity?
PANEL SESSION 2 What technology, devices and software need to be in place to achieve fully integrated services enabling better outcomes for victims? What processes and solutions do emergency services really need to implement to work better together? Can sharing of information and data between agencies be improved as a result? - There is a major push from within government to provide more cost effective, efficient service delivery across the public sector. Are the current systems and mechanisms in place allowing for effective multi-agency working? Do new systems or alternative approaches need to be considered? - What technology solutions are available for the exchange of information within and between organisations? What standards should be adhered to by the people generating the information? How do organisations share sensitive information with external third parties not on accredited networks? - Transforming an organisational approach to digital forensics, how can forces working in the same region improve how data is secured, used and shared with other agencies? - What role can social media play in emergency situations? How can forces embrace the potential social media has to improve communication with the public before, during and after emergencies? - Can technology assist in the management of response and resilience in accidents, evacuations and other incidents? Tracking, tracing and managing evacuee movements in small to large scale incidents for example. - Are forces making the effort to include effective identification and integration of valuable and reliable information from social media into their emergency management processes? What are the views regarding the importance of security and integrity of data/media received from the public? - Sharing of vital data between the police and the NHS is a frustration, particularly in the area of mental health. Is this down to DPA issues that prevent systems speaking to one another?
PANEL SESSION 3 How can a truly mobile workforce enable Emergency Services to consistently deliver higher quality services to the public whilst managing a smaller workforce and reducing budgets? - What appetite is there from Blue Light Services to move elements of their desktop applications to mobile devices to allow data capture and mobile working out in the field at the time/point of an incident? - What mobile technology and workforce management solutions are available to assist forces meet budget/efficiency targets? What are the key considerations of implementing dynamic resource scheduling mobile technology for non emergency appointments? - Mobility and mobile working. Now that services are changing their mindsets and embracing the opportunity of cost savings by developing a mobile workforce? What are seen as the primary barriers to creating a true mobile office for frontline staff? - How can new technology change the future fitness requirements of firefighters and mitigate aspects of the role that are the most physically demanding? - Should forces mobile strategy focus on in-vehicle technology or is a combination of handheld/in-vehicle the best approach? How can in-vehicle solutions assist with vehicle utilisation, efficiency and also accident investigation? - With a rapidly changing landscape for emergency services, how can forces make the best decisions on which in-vehicle/handheld technology fits their requirements? What training strategy should be in place to support deployment of new technologies in vehicles? - What do frontline staff actually require from their mobile devices to perform more efficiently? Could social media become a daily tool for first responders? - Innovation in the contact centre re non-voice contact with the public, what role can social media play in emergency situations? How can forces realise the potential social media has to improve communication with the public before, during and after emergencies? - Advanced mobile location - a phone sends an SMS with GPS and other location data when an emergency call is made from a Samsung mobile, this services has recently been provided to BT. How else should tech companies be assisting the UK around this aspect of ES?
TECHNOLOGIES DISCUSSED - Public Access - Mobility - Core Policing - Information Management - Command & Control - High Security Systems - Support Services - Infrastructure Delegate Opinion: Following our most recent #UKIESF we captured the most popular inputs our delegates made during each session...
“Pressure on Suppliers”
“Keeping the objective in mind”
“Adapting technology to requirements”
“Collaboration Models”
“Personalised” “Universal language”
“Collaborative Approach”
“Integrated Services” “ Technology is a shift of power”
“Data Sharing”
“Citizen Enablement/Digital Citizen”
“Tech is an enabler”
“Giving frontline staff the tools they want”
“Early wins”
TECHNOLOGY SUPPLIER DIRECTORY
#UKIESF THE INNOVATIVE EMERGENCY SERVICES FORUM
Enabling emergency services to improve Productivity Cost effectiveness Service levels
Kirona enable organisations, including emergency services to plan, schedule and mobilise appointments with pioneering dynamic resourcing scheduling and mobile software solutions. Discover how Kirona can help your organisation improve. Trusted by over 35,000 field based workers each day
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Kirona emergency sevices Ad.indd 1
info@kirona.com
01625 585511
20/08/2015 19:51
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T: 01489 771 200 E: PSInfo@nice.com W: www.nice.com/protecting/public-safety
Ricoh allows emergency service professionals to focus on what they do best: providing a robust and efficient lifesaving service.
Ricoh is a global leader in information management. Our services and solutions are tailored to the needs of the Emergency Services sector. We streamline administrative processes, improve access to information and release resources to front-line care.
Get in touch Call us on 0800 90 40 90 Or email us on ukinfo@ricoh.co.uk
1932_Advert_for_delegate_pack.indd 1
11/11/2014 14:49
Delivering Innovation to the Emergency Services Capita’s unique capabilities deliver innovation to help the Emergency Services collaborate, integrate and operate – managing demand for services, promoting operational mobility, securing digital evidence and supporting critical communications
www.capitajusticeandtechnologysolutions.co.uk Š Capita plc
THE PROVEN MIX TELEMATICS EMERGENCY SERVICES SOLUTION assisting the front line responders
Key Functionality Includes: Real-time location & tracking Geo-Fencing with alerts Utilisation by workload, with mileage System intergration with force systems e.g. Tranman Management of driver behaviour
Tailored reporting package Vehicle health monitoring Drive ID via Blue Key/RFID Incident & Journey data recording Management of vehicle information Ongoing fleet consultancy Access levels for covert fleet
“Working with MiX Telematics gives us complete control of our fleet. Ranging from vehicle location, utilisation, maintenance requirements, fuel usage and driver behaviour,” David Bond, Head of Fleet & Engineering, North Wales Fire & Rescue “MiX have been an easy company to deal with, we have leaned heavily on their industry knowledge and they have been keen and flexible to understand the nature of police use, which has required some unique solutions on their part.” John Gorton, Head of Transport, Kent & Essex Police
Come and visit us in the Solution Centre to find out more or call 0121 717 5385 www.mixtelematics.co.uk
MS
Improve efficiency and service levels whilst reducing costs Moore Stephens Consulting (MSC) has a long and successful track record of working with Emergency Services organisations, providing solutions to improve efficiency, resilience and quality of service. Work with one of the world’s largest fire services, has culminated in the development of an integrated set of systems and technologies designed to underpin the day-to-day operational activities of fire and rescue services. The central component of this integrated platform is the StARS-MS rostering and attendance management system which manages staff data and appliance availability, rostering, support for retained duty system and volunteer personnel and sickness management. Another key component of this integrated set of technologies is Moore Stephens’ Incident Management System (IMS) which gathers information about incidents from the mobilising system and from station-based input, including being provided information on appliances and ridership from the StARS-MS system. IMS was designed with automated integration to the CLG IRS system in mind, and was the first system to achieve accreditation for IRS integration. By simplifying and automating processes the technologies that we provide help save time, money and improve efficiency and resilience. We can help you overcome some of your internal challenges. Call us on 020 7651 1770.
Moore Stephens – helping you provide an excellent service to the public.
www.moorestephensconsulting.com
PRECISE. PROVEN. PERFORMANCE.
Moore Stephens LLP, 150 Aldersgate Street, London EC1A 4AB. T: +44 (0)20 7334 9191. An independent member firm of Moore Stephens International Limited Moore Stephens LLP are registered to carry on audit work and regulated for a range of investment business activities by the Institute of Chartered Accountants in England & Wales. Insert Date
EmerGent
Transforming social media into clear information for the emergency services EmerGent is a new cloud-based service gathering and mining social media streams into a data source which is relevant, self-consistent and actionable. • Real time analysis of social media streams • Machine learning selects good data
• Automatic location detection • Content clustering
• Early Warnings • Situational Awareness • Impact Verification
• Retrospective Analysis
For more information e-mail info@oxfordcc.co.uk or call 01865 305200 www.oxfordcc.co.uk The EmerGent project has received funding from the European Union’s Seventh Framework We will be showing EmerGent; a new cloud-based for gathering andgrant mining social media Programme for research, technological development service and demonstration under agreement no 608352 streams into a relevant, self-consistent and actionable data source for use by the emergency
services. Other work in the emergency services sector includes REACT (Reaction to Emergency Alerts using voice and Clustering Technologies). In a wider relationship with Public Services our very successful community web portals and finance modelling solutions are used by over a third of English Local Authorities and Health Trusts. We balance highly innovative research with customized software designs and consultancy ensuring our consultants remain at the forefront of fascinating technological developments whilst developing core strengths. We work in the IT field because we enjoy its challenges and in seeing the positive benefit IT has on society and business.
NOTES
CONTACTS Andrew Bell - Series Director, #UKIESF Hamilton & White Ltd t. 07838 384120 ab@hamiltonwhite.co.uk Jennifer Thackray - UK Public Sector Forums Coordinator Hamilton & White Ltd t. 07930 974774 jt@hamiltonwhite.co.uk
HAMILTON &WHITE
#UKIESF THE INNOVATIVE EMERGENCY SERVICES FORUM