#UKIESF THE INNOVATIVE EMERGENCY SERVICES FORUM
SUMMARY REPORT BRISTOL - 2015
TECHNOLOGY PARTNERS
INTRODUCTION The #UKIESF summary report is split into three clear sections and follows the panel format of the Bristol forum. Each section captures the key issues and solutions discussed during the panel sessions highlighted by delegates from across the UK Emergency Services and technology vendors. The topics covered by this report include: •
What are the common barriers that hinder forces, NHS and councils when it comes to procurement, collaboration and uptake of projects?
•
What technology, devices and software need to be in place to achieve fully integrated services enabling better outcomes for victims?
•
How can a truly mobile workforce enable Emergency Services to consistently deliver higher quality services to the public whilst managing a smaller workforce and reducing budgets?
The outcomes from each of the sessions will be used to develop the agendas and discussion themes for the #UKIESF series in 2016. As with all the forums we encourage you to contribute points to the agenda in the build up to the meeting to ensure the very latest challenges are being addressed. This is a platform for development and a rare opportunity to speak openly with stakeholders from right across the industry so please take advantage and contribute as much as you can to the future agendas...
ADVISORY BOARD Luana Avagliano Head of ResilienceDirect Cabinet Office “I am honoured and thrilled to continue supporting the UK Innovative Emergency Services Series and I am very much looking forward to partnering the forum with the resilience team at the Cabinet Office. I am passionate about bringing together our brilliant emergency services with the breadth and range of innovations out there, and I am equally excited about the opportunity to help shape those discussions as a member of the Agenda Advisory Board. 2015 will be another challenging year for the emergency services so it is vitally important that we bring the key stakeholders together from each region to make things easier, share best practice and ultimately improve a service which is about saving lives.”
Sue Lampard President British APCO “British APCO is very pleased to be a part of the Innovative Emergency Services Series. As President for a growing community of public safety leaders, I know firsthand the importance of bringing together users, technicians and the commercial sector to support and improve our critically important emergency services. I am pleased to bring my own experiences from my time in the Police Service and my passion for improving public safety communications to my role as part of the Agenda Advisory Board”.
Hardyal Dhindsa Deputy Police & Crime Commissioner Derbyshire PCC ‘I am pleased and honoured to be invited to join the Agenda Advisory Board and support #UKIESF. Emergency Services are vital in ensuring vulnerable people, particularly those with Mental Health related issues and others in crisis are provided with a timely and appropriate response. I am looking forward to working with the Forum to see how my Work in delivering the Crisis Care Concordat Action Plan can inform and be enhanced by innovative ideas and collaborative working 2015. Emergency services do a great job in challenging circumstances. Contributing to continuous improvement in services through identifying new innovative working is a challenge I look forward to engaging with.’
Andrew Drage Inspector - Digital Policing Applications Metropolitan Police “As an advocate of technology innovation I am delighted to be involved in driving forward necessary change that will equip the emergency services to deliver their professional services in a safe and professional manner. Through #UKIESF as a platform to coordinate good practices I relish the opportunity to contribute my services as a serving police Inspector to provide relevant advice on current technology issue affecting the service.”
INTRODUCTORY REMARKS
Martin Wyke Chief Executive The Police ICT Company The Police ICT Company supports law enforcement agencies in making the best use of technology to deliver efficient and effective policing in England and Wales. It supports and complements local activity and helps police and crime commissioners and local policing bodies to secure best value for money. Company Functions Providing an overarching IT strategy which will enable the development of a national police IT framework to help forces align and harmonise their local systems. Commissioning the delivery of national police ICT requirements. Supporting law enforcement agencies to deliver services more efficiently and effectively by enabling greater collaboration, integration and harmonisation between ICT systems. Securing value for money by helping law enforcement agencies to get the best deal from suppliers. Providing a centre of knowledge and expertise in relation to ICT, encouraging innovation, supporting the delivery of digital capabilities and identifying opportunities for collaboration and shared learning. Background When Police and Crime Commissioners (PCCs) were elected the Home Office proposed that they take ownership of a Police ICT Company to drive efficiencies in procurement, support ongoing police ICT operation and innovation. A Police ICT Board was established to review the requirement. The Board commissioned a number of pieces of work to better understand the problem and the scale of the possible savings that could be achieved (estimated to be at least ÂŁ150m a year). A proposal to establish the Company was put to the police and crime commissioners in February 2015. A vote confirmed that, given the scale of potential savings in the longer term, the Company should be formed.
SPEAKERS Luana Avagliano - Head of ResilienceDirect - Cabinet Office Keith Phillips OBE - Vice President - British APCO Martin Wyke - CEO - The Police ICT Company Nick Oliver - Strategy and Marketing Manager - Capita Nick Ross - UK Public Sector, SEUK - Samsung Hardyal Dhindsa - Deputy Police and Crime Commissioner Office of the Police and Crime Commissioner for Derbyshire Nick Wilton - Board Member - Avon FIre Authority Stuart Hyde - Director of Solutions Law Enforcement - CCL Group Ltd Simon Shilton - Area Commander - West Midlands Fire Service Alex Rhodes - Station Manager - Operational Technology Hampshire Fire and Rescue Service Richard Perkins - Sales Manager - NICE Systems UK Ltd Caroline Howard - Business Development Manager - Egress Software Andy Drage - Product Owner - Metropolitan Police Service Robert Peel - Project Consultant - MiX Telematics Paul Saunders - New Business Director - Kirona Alex Les - Senior delivery Manager, Emergency Services Business Moore Stephens Consulting
CASE STUDY PRESENTATIONS
Mike Pilkington - Time & Resource Manager, Operational Response Merseyside FRS “Embracing technology to assist in saving costs whilst trying to deliver the high standard of public services demanded by an FRS under a time of austerity.” MSC’s specific focus on the fire services sector has culminated in the development of an integrated set of systems and technologies designed to underpin the day-to-day operational activities of fire and rescue services. The central component of this integrated platform is the StARS-MS rostering and attendance management system. Specifically developed from the ground up to meet needs of fire services, StARS- MS provides support for recording attendance, appliance availability, duty assignments, rostering, sickness and leave management and is a fully featured personnel management system.
Caroline Howard - Business Development Manager - Egress “You can only collaborate with confidence if you can share information securely” Through multi-agency working and other similar initiatives, UK Government departments are being encouraged to collaborate more effectively in order to deliver greater efficiency and cost effective services. Yet just one look at the myriad of third parties that government departments have to share information with on a day to day basis uncovers a major challenge; how do you share highly sensitive information with organisations not on accredited networks? This Egress Software Technologies presentation will review this complex challenge, look to unravel many of the challenges regarding the secure exchange of sensitive data with external third parties and explain how with the use of the right technology, confidence can be built in order to collaborate more effectively.
PANEL SESSION 1 Given the relentless downward financial pressure on service delivery, Emergency services and local government must work better together to prevent things happening and prevent communities from harm and threat. What are the common barriers that hinder forces, NHS and councils when it comes to procurement, collaboration and uptake of projects? The current culture of emergency services and local councils was highlighted as a major hurdle to achieving technology enabled forces, it seems at the moment that sometimes forces are resistant to hearing success stories from other areas. How can we change the culture of the industry? Forces need to engage with their workforce to identify champions who can increase further buy in from peers, utilising existing technology that can integrate with new solutions. Public sector doesn’t have a great reputation for rolling out large ICT projects, can suppliers support emergency services to create a quality business model to overcome this? What’s the internal cost of change? This is seen as a major barrier to procurement and prevents a lot of projects getting off the ground. Risk appetite is affected by constant scrutiny from media, regulators and politicians therefore the importance of a flawless business model is vital to allow emergency services to action projects. Martin Wyke from the Police ICT Company stated there needs to be competition to drive innovation, processes are in place to make the procurement process clearer but competition that is managed in a structured, strategic way will ensure once the best solutions have been found, projects can be repeated many times to address national requirements. It’s agreed that intuitive technology that reacts to the needs of the user is the only way to move forwards, however how do forces start a relationship with suppliers or vice versa? There are so many options out there but how to forces communicate what they actually want in their area? Do they actually know what they want/need? How many suppliers put the emergency services at the forefront of their solutions and provide truly bespoke products? The 43 force model was discussed during the session, in particular the question was asked if there needs to be 43 IT Departments or if a collaborative approach would provide better results? The fact that each force has different requirements, different challenges, would 1 IT Department for all forces be able to create the bespoke approach required to deliver the best public service?
PANEL SESSION 2 What technology, devices and software need to be in place to achieve fully integrated services enabling better outcomes for victims? What processes and solutions do emergency services really need to implement to work better together? Can sharing of information and data between agencies be improved as a result? Standardised technologies? Standardised systems or standardised interfaces, is one solution the right answer? Is standardisation of interfaces the single biggest challenge to achieve integration? Is it agreed that the objective is to achieve a national platform where information can be shared between forces? How do we get data sharing to a wider arena, what needs to be done to get forces talking to one another? Will providing an easy to use IT system encourage sharing of data? Is there a clarity of what is going to be shared and why? Communities expect a very different, personalised service from their emergency services. This provides very different challenges and working together is key to overcoming these challenges. Whole organisations need to be technology enabled, emergency services want to be out in the community and need to be provided solutions that allow this. It should be easy for a first responder to update records digitally whilst away from HQ, intuitive solutions need to be available that need little training. Is it critical for data collected out in the field to be uploaded instantly (requiring a reliable network connection)? Dropbox will hold the information until you get the correct connection to upload. Should this be considered when rolling out projects or at least explained to users so they use it whilst out of network connection? Trying to get the timing right for technology launch is proving difficult for some suppliers, if a new app is due to be launched, will the network be reliable enough? Underlying issue of the fact that the technology exists, but each service has its own views of what they want to use it for. Ultimately it was agreed that the technology is there, the network will be there but it’s down to forces to create a strategy for what their workforce actually need and to communicate that with suppliers who in turn need to create an intuitive, easy to use solution that can integrate with existing infrastructure.
PANEL SESSION 3 How can a truly mobile workforce enable Emergency Services to consistently deliver higher quality services to the public whilst managing a smaller workforce and reducing budgets? Forces and suppliers need to look at the process from the start of an incident and identify all the people involved seeing how they can be aided by technology. This information will enable a strategy that will allow suppliers to provide bespoke solutions that will answer the requirements of first responders meaning they actually buy in to using it. What can the public do themselves with their own technology to help emergency services? Should more focus be on empowering members of the public to share data that will enable forces to deliver personalised services. For example sharing information about their address and any key information that will inform forces how to react to situations. Will there ever be a single app for all emergency services to access public data? Do ES’s want a single app? What technology can be used to allow organisations including the NHS get the right information at the right time to support people suffering mental health crisis? There is a need for coordinated integration between all emergency services when it comes to mental health however healthcare data is often guarded very closely (including mental health information), something needs to be done to release this information to services and collaboration between Technologically enabled workforces are being hindered by data security concerns. ResilianceDirect say this shouldn’t be an excuse to implementing technology however it’s very difficult to take the risk, forces need reassurance and proof that data will remain secure yet easy to access during an emergency.
TECHNOLOGY SUPPLIER DIRECTORY
#UKIESF THE INNOVATIVE EMERGENCY SERVICES FORUM
SAVELIVES Smarter Decisions for Public Safety IntergraphÂŽ is the world leader in public safety software. Its scalable call-handling platform, I/CAD : Delivers a powerful yet competitively-priced solution for organisations and budgets of all sizes. Operates multiple centres as a single virtual control room to increase your performance, resilience and efficiency. Exploits interoperability and IT standards, boosting efficiency, collaboration and the ability to adapt to new demands.
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Enabling emergency services to improve Productivity Cost effectiveness Service levels
Kirona enable organisations, including emergency services to plan, schedule and mobilise appointments with pioneering dynamic resourcing scheduling and mobile software solutions. Discover how Kirona can help your organisation improve. Trusted by over 35,000 field based workers each day
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Ricoh allows emergency service professionals to focus on what they do best: providing a robust and efficient lifesaving service.
Ricoh is a global leader in information management. Our services and solutions are tailored to the needs of the Emergency Services sector. We streamline administrative processes, improve access to information and release resources to front-line care.
Get in touch Call us on 0800 90 40 90 Or email us on ukinfo@ricoh.co.uk
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Delivering Innovation to the Emergency Services Capita’s unique capabilities deliver innovation to help the Emergency Services collaborate, integrate and operate – managing demand for services, promoting operational mobility, securing digital evidence and supporting critical communications
www.capitajusticeandtechnologysolutions.co.uk Š Capita plc
THE PROVEN MIX TELEMATICS EMERGENCY SERVICES SOLUTION assisting the front line responders
Key Functionality Includes: Real-time location & tracking Geo-Fencing with alerts Utilisation by workload, with mileage System intergration with force systems e.g. Tranman Management of driver behaviour
Tailored reporting package Vehicle health monitoring Drive ID via Blue Key/RFID Incident & Journey data recording Management of vehicle information Ongoing fleet consultancy Access levels for covert fleet
“Working with MiX Telematics gives us complete control of our fleet. Ranging from vehicle location, utilisation, maintenance requirements, fuel usage and driver behaviour,” David Bond, Head of Fleet & Engineering, North Wales Fire & Rescue “MiX have been an easy company to deal with, we have leaned heavily on their industry knowledge and they have been keen and flexible to understand the nature of police use, which has required some unique solutions on their part.” John Gorton, Head of Transport, Kent & Essex Police
Come and visit us in the Solution Centre to find out more or call 0121 717 5385 www.mixtelematics.co.uk
MS
Improve efficiency and service levels whilst reducing costs Moore Stephens Consulting (MSC) has a long and successful track record of working with Emergency Services organisations, providing solutions to improve efficiency, resilience and quality of service. Work with one of the world’s largest fire services, has culminated in the development of an integrated set of systems and technologies designed to underpin the day-to-day operational activities of fire and rescue services. The central component of this integrated platform is the StARS-MS rostering and attendance management system which manages staff data and appliance availability, rostering, support for retained duty system and volunteer personnel and sickness management. Another key component of this integrated set of technologies is Moore Stephens’ Incident Management System (IMS) which gathers information about incidents from the mobilising system and from station-based input, including being provided information on appliances and ridership from the StARS-MS system. IMS was designed with automated integration to the CLG IRS system in mind, and was the first system to achieve accreditation for IRS integration. By simplifying and automating processes the technologies that we provide help save time, money and improve efficiency and resilience. We can help you overcome some of your internal challenges. Call us on 020 7651 1770.
Moore Stephens – helping you provide an excellent service to the public.
www.moorestephensconsulting.com
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Moore Stephens LLP, 150 Aldersgate Street, London EC1A 4AB. T: +44 (0)20 7334 9191. An independent member firm of Moore Stephens International Limited Moore Stephens LLP are registered to carry on audit work and regulated for a range of investment business activities by the Institute of Chartered Accountants in England & Wales. Insert Date
EmerGent Transforming social media into clear information for the emergency services EmerGent is a new cloud-based service gathering and mining social media streams into a data source which is relevant, self-consistent and actionable. • Real time analysis of social media streams • Machine learning selects good data
• Automatic location detection • Content clustering
• Early Warnings • Situational Awareness • Impact Verification
• Retrospective Analysis
For more information e-mail info@oxfordcc.co.uk or call 01865 305200 www.oxfordcc.co.uk The EmerGent project has received funding from the European Union’s Seventh Framework We will be showing EmerGent; a new cloud-based service for gathering and mining social media Programme for research, technological development and demonstration under grant agreement no 608352 streams into a relevant, self-consistent and actionable data source for use by the emergency
services. Other work in the emergency services sector includes REACT (Reaction to Emergency Alerts using voice and Clustering Technologies). In a wider relationship with Public Services our very successful community web portals and finance modelling solutions are used by over a third of English Local Authorities and Health Trusts. We balance highly innovative research with customized software designs and consultancy ensuring our consultants remain at the forefront of fascinating technological developments whilst developing core strengths. We work in the IT field because we enjoy its challenges and in seeing the positive benefit IT has on society and business.
CONTACTS Andrew Bell - Series Director, #UKIESF Hamilton & White Ltd t. 07838 384120 ab@hamiltonwhite.co.uk Nicky Thomas - UK Public Sector Forums Coordinator Hamilton & White Ltd t. 07803 050724 nt@hamiltonwhite.co.uk
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