Edition 40 2019

HOTELIER HOTELIER COMMUNITY | JOBS | EVENTS | HOSPITALITY NEWS | SUPPLIERS | MAGAZINE | WWW.HOTELIER-INDONESIA.COM | EST 2006

I N D O N E S I A

BOTANICA THE CHEF INTERVIEW MARKET REPORT BALI & Maldives Market Overview

FCS “We enable hotels to deliver the best guest experience KARMA SPA PACKAGES KARMA RESORTS 2019 HOTELIER INDONESIA

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HOTELIER INDONESIA www.hotelier-indonesia.com

NEWS

JOBS

EVENTS

SUPPLIERS

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BALI: Hotel & Branded Residences

Market Report - May 2019

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Source: Renaissance Bali Uluwatu

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Maldives: Market Overview

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Market Report - May 2019

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FROM THE EDITOR HOTELIER INDONESIA Hotelier Indonesia www.hotelier-indonesia.com Hotelier Indonesia News www.NEWS.hotelier-indonesia.com Hotelier Indonesia Jobs www.jobs.hotelier-indonesia.com Hotelier Indonesia Events www.events.hotelier-indonesia.com Hotelier Indonesia Tabloid www.tabloid.hotelier-indonesia.com Hotelier Indonesia Golf www.gOLF.hotelier-indonesia.com Hotelier Indonesia Advertise www.advertise..hotelier-indonesia.com

Dear Hotelier Indonesia, This edition cover Interview with Botanica Chef , Karma Projects in Thailand, Movenpick Projects, Hilton, Accor and many more Our Special Solution from IDeaS for Hotelier is on page 22. In a market facing oversupply issues, it has never been more important for local hoteliers to have the right people and systems in place. Read more on page 22 just click and you get there. Calculate Your Uplift Now! Click here https://pst.cr/tmVJX Again 2019 is a Hot Years for Great Events, Lots of em, See your self and Save the date. THINC 2019 is one of the Featured Events of The Year Read more on page 83 Also dont miss Bali Hotel & Branded Residences Report and Maldives Report as well as Welness Business Report from Horwarth HTL a must read for professionals hotelier like you. Simply Click here to page 108 Did I mention FCS? a mobile solution for Hotel Operations? Click here to get there page 85 ,and many more... Stay happy and more to come for you next!

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PUBLISHER : HOTICOM MEDIA INTERNATIONAL JOBS | EVENTS | HOSPITALITY NEWS | MAGAZINE www.hotelier-indonesia.com EDITORIAL DISCLAIMER Hotelier Indonesia (No ISSN:2088-4060) and HotelierIndonesia.com consider its sources reliable and verifies as much data as possible. However, reporting inaccuracies can occur, consequently readers using this information do so at their own risk.Hotelier Indonesia Magazine and Website are sold with the understanding that the publisher is not rendering legal or financial advice.

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ÉCRIN BLANC AND AQUAMOTION

Nestled in the heart of the 3 Valleys, in the famous ski resort of Courchevel, the Écrin Blanc offers unique services in a natural setting. It is a place where the notions of leisure and serenity take on their full meaning.

Built using wood and stone, like traditional Savoyard chalets, the hotel is in perfect harmony with its surrounding environment.

The interiors are conceived by Chantal Peyrat, an interior designer who arranged the entire resort in a friendly and traditional spirit. The feeling of being in the mountains is implemented through small touches around the resort, offering comfort and relaxation.

The resort is located in Courchevel 1650, at the foot of a lift allowing access to Courchevel 1850. An ideal destination for families, friends and companies, Écrin Blanc offers the best skiing and après-ski experience in addition to all the services of a four-star establishment.

In addition to this, the hotel is directly connected to the Aquamotion, the largest leisure and aquatic center in the French Alps, accessed through a private underground tunnel. The Aquamotion features family-friendly swimming areas and aqua wellness facilities. The center is also equipped with spa care and massage room, which offer cryotherapy and other body treatments.

A wide range of activities are also available on-site which include: fitness coaching, indoor surfing, rock-climbing and outdoor beach-volleyball courts amongst others.

The opening of the hotel is scheduled for 20th December 2019.

AN EXCEPTIONAL FOUR-STAR RESORT IN COURCHEVEL ROOMS AND SUITES The Écrin Blanc hotel consists of 127 rooms and suites, ranging from 30 to 120 m² that can accommodate between 2 to 8 people. They also offer different styles of rooms, which are arranged into various living spaces, making it possible to adapt to all types of clientele including families, groups and companies.

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The Cocoon rooms are ideal for couples, the Comfort and Superior suites easily accommodate families and small groups, the Love at First Sight suites are distinguished by their singular style, the Large and Superior Large suites guarantee the same comfort as a luxury apartment, the Very Large Suites are true mountain refuges, while offering the luxury of a four-star establishment.

All the rooms, which are bright and spacious, offer an unobstructed view of the slopes, the mountains or the surrounding nature. Some are equipped with balconies and terraces to enjoy the sunny moments.

Subtly mixing old charm with elegance, the decorator Chantal Peyrat favored soft tones and natural materials that reinforce the soothing and comforting atmosphere of each space.

A COMFORTING COCOON, WITH VIEWS OF THE SNOWY PEAKS THE CELLIER AND THE BAR Imagined as a local produce store, the Cellier, is both a place of consumption and sales. At any time of the day, it offers a selection of products from local producers. Ideally located in the heart of the hotel, it is a friendly space, where guests are free to meet to enjoy a moment of indulgence over a glass of wine, a platter of cold meats or lounging with a book and a hot chocolate.

In the evenings, the place converts into a soft and subdued setting, where the bartender offers made to measure, signature cocktails that guests can sip quietly at the bar or in one of the small lounges for more privacy. The bar offers a more festive atmosphere with DJs on the weekend.

On the first floor, in a more private space, a second bar is also proposed to the clientele of the hotel.

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A PLACE TO SHARE IN AN RELAXED ENVIRONMENT THE GRILL AND ITS LARGE TERRACE Through the large windows that run along the facade is the restaurant: a warm and authentic French grill.

From farm to table, the Chef and his team offer simple cuisine, served generously and are cooked seasonally made using organic local ingredients.

The breakfasts - included - are generous and full of delicacies: hot or cold buffets, sweet, salty, gluten-free products and detox juices. Homemade pastries at the hotel are a must for dessert or afternoon tea. The hotel offers in the Jardin des Neiges, - facing the large terrace of the restaurant – a seafood bar and a food truck, also accessible from the ski slope.

Seafood or pizzas on a wood fire, in the purest respect to tradition, are also offered continuously to vary the pleasures and satisfy all desires of our clientele.

A GOURMET EXPERIENCE ANY TIME DURING THE DAY THE KIDS CLUB At the Écrin Blanc hotel, children from 4 to 17 years old can be taken care of during their whole stay. A dedicated team creates daily programs charged with playful, sportive and creative framed activities.

So that the stay is as pleasant for them as that of their parents, the Chef of the restaurant and his team propose a kitchen adapted to satisfy the gourmet palates of children with homemade and seasonal menus.

A PLACE OF DREAMS AND DISCOVERY IN NATURE PRIVATE AND PROFESSIONAL EVENTS With an exceptional location in the 3 Valleys, privileged access to Aquamotion and the comfort and service of a 4-star resort: Écrin Blanc benefits from a unique setting for the organization of private and professional events. It is also easily accessible, about 1 hour 30 minutes from Annecy, Chambery and Geneva.

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The hotel offers the best high-altitude facilities for hosting events; with a total of 4 reception rooms ranging from 30 to 350 m2, including a plenary room with a 7 m high ceiling, views of the mountains, and equipment (private control room and bar).

All spaces benefit from natural light and some allow for the possibility to increase or decrease in the size of the space, depending on the type of event.

A dedicated team is able to meet the specific expectations of customers, to make each event unique: welcome guests, menu development, decoration, animation, specific technical equipment, management providers (florists, photographers ...), etc.

The Écrin Blanc resort is an exceptional venue to organize weddings and events in the mountains.

UNFORGETTABLE PRIVATE AND PROFESSIONAL EVENTS IN THE HEART OF THE COURCHEVEL VALLEY AQUAMOTION SENSATION AND RELAXATION WITH PANORAMIC MOUNTAIN VIEWS Aquamotion has 15,000 m2 of fun and well-being areas: Aqualudique, Aquawellness and Sport & Fitness. Completely integrated with its environment and bathed in the outside light thanks to large windows, the center offers an exceptional setting and latest generation equipment for a unique experience throughout the year.

On the program: gym, climbing, swimming and water sports, baby-pool, water slides, indoor surf, outdoor lagoons, with jacuzzi, spa, salt cave, massages, etc. Other services and treatments include shiatsu, osteopathy and sophrology which are also available by appointment.

Thanks to a private access from the hotel and included in the reservation, each guest can enjoy the most complete offer in Courchevel in terms of sports, games and well-being.

Aquamotion also offers a dining area accessible directly from Aqualudique and Aquawellness without having to put on shoes.

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THE ROOMS AND SUITES: • 127 rooms et suites ranging from 30 to 120 m2 • 10 room options: - Cocoon Room (2 pax, 30 m2), - Superior Cocoon Room (3 pax, 30 m2), - Privileged Cocoon Room (3 pax, 30 m2), - Suite (4 pax, 40 m2), - Superior Suite (4 pax, 45 m2), - Family Suite (4 pax, 40 m2), - Love at First Sight Suite (4 pax, 55 m2), - Large Suite (6 pax, 55 m2), - Superior Large Suite (6 pax, 65 m2), - Very Large Suite (8 pax, 80-120 m²) Three culinary experiences at the hotel: • Cellier and bar : continuously open - capacity of 80 seats • Grill : breakfast, lunch and dinner - capacity of 240 seats • Food Truck, pizza grill, sea food bar in continuous service facing the snow garden, on the terrace - capacity of 120 seats.

SERVICES : • Direct access through a private tunnel to Aquamotion, included in the reservation • Kids Club from 4 to 17 years old, open every day, supported by a dedicated team • Total 685 m2 reception area in daylight, divided into 4 modular rooms • Ski-in ski-out thanks to a ski lift at the foot of the hotel • Ski shop with equipment rental on site, ski lessons reservation and purchase packages • Ski room with snow, where shoes are heated, and skis prepared • A free bus service to the different levels of Courchevel, hamlets and neighboring _ villages AQUAMOTION : • 15000 m2 of water parks (swimming pools, water slide ...), aquawellness (spa, _ balneotherapy and massages), fitness & sport, services (osteopathy, sophrology ...)

• Accessible dining area with wet foot • Open every day • Private access for hotel guests Écrin Blanc Courchevel 1380 Route des Eaux Vives Courchevel Village 73120 COURCHEVEL TEL : +33 4 86 80 03 00 www.ecrin-blanc.com

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HOT SOLUTIONS

How much is your revenue manager costing your business?

Written by - Rachel Grier, Area Vice President, Asia Pacific for IDeaS INDONESIA’S PREMIER HOTEL AND RESORT MARKET OF BALI HAS SUFFERED FROM A PERIOD OF OVERSUPPLY IN RECENT YEARS. In spite of larger numbers of inbound tourists visiting the island, hotel occupancy numbers have been flat, or even decreasing, leading to the Indonesian Hotel and Restaurant Association (PHRI) to call for a halt in new development construction and limit the impact of oversupply.

All Indonesian hoteliers, whether facing issues around oversupply themselves or not, should pay particular attention to the Balinese sector because it gives them an opportunity to watch what happens when supply dampens demand in a market.

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In a market facing oversupply issues, it has never been more important for local hoteliers to have the right people and systems in place. However, many hotel owners and their reservation managers in Indonesia are still slow to invest in advanced operational systems like revenue management, viewing these solutions more as a cost than a business driver.

for two years into the future across multiple room classes and segments, all with different lengths of stay on different arrival dates), there is no way a revenue manager operating with manual systems can effectively drive revenues in this situation, not even if a hotel considers hiring additional staff to strengthen their revenue team.

THE CASE AGAINST APPLYING 'MORE PEOPLE' TO FIX THE PROBLEM Indonesian hoteliers should be aware that when operating in a market facing oversupply issues, hiring more people to try to improve a property's revenue performance will not help. Put simply, one smart revenue manager operating with the assistance of an advanced revenue management system (RMS) can outperform three revenue managers using older, more manual-based approaches. And investment in RMS technology does not have to break the bank either; for the equivalent of 2,000 rupiah per day, local properties can receive significant benefits and drive rate growth.

Revenue managers, even those working in teams of people, operating without automated systems are unable to perform many of the functions needed to drive hotel revenues today. Take the example of a hotel coming into peak season, where there is more demand than capacity at the hotel. In a market with oversupply, peak operating periods are key revenue generating opportunities not to be wasted and present a situation where the revenue manager has to decide which business to take and which not to take. In a manual environment, the best strategy a hotel revenue manager could apply would be to implement longer lengths of stay. However, using an advanced RMS, the system analytics choose the optimal reservations automatically using a combination of both long, medium and short lengths of stays depending on arrival dates and overall forecasted demand.

The differences between manual and analytically-based decision-making in this situation is significant. Given the sheer amount of data needing to processed (reservations

WHY REVENUE MANAGEMENT IS ALSO A COST SAVER, NOT A COST CENTRE In a market facing oversupply conditions, hoteliers should focus on operating as efficiently as possible, reducing any unnecessary expenditure. This is an area an automated RMS can help. Having the ability to account and plan for periods of higher or lower demand, through a detailed forecast generated by an RMS, enables better operational and staffing decisions as well as managing external suppliers to ensure wastage is minimised and profitability can be maximised.

Once forecast data is made available, staffing managers can determine which areas are most affected by guest density and thus optimise their labour management and reduce unnecessary expenditure. For example, hoteliers should review the impact of the number of occupants per room on housekeeping needs, the number of staff needed on the front desk to check guests in and out and the number of servers required in restaurants, the spa and even the transport department.

Services and perishable supply management is another area in which a detailed forecast can be deployed to drive business optimisation and efficiencies.

During peak periods, the number of sheets that need washing per day will increase. If the hotel’s own laundry doesn’t have enough capacity for these peak periods, having accurate forecasts in place will mean hoteliers know in advance when they might need to contract out sheet washing externally to manage the overspill.

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Food and beverage is also another large source of potential wastage for hotels, especially when it comes to those items that come with an expiration date—from fresh bread to expensive imported produce.

Knowing when there will be periods of high and low demand, as well as from which segments will be the key consumers of these perishable items, will help hoteliers ensure they order the right products at the right time and avoid costly spoilage.

REVENUE MANAGERS WORKING WITHOUT AN RMS COULD BE COSTING YOUR BUSINESS The average hotel revenue manager touches a diverse range of systems within their role, including reputation management, channel management, rate shopping, revenue management, property management and central reservations systems.

Advancements in RMS technologies have the ability to free revenue managers from some less meaningful, manual tasks to focus more on meaningful, strategic pricing opportunities.

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However, it is still surprising today there are some hoteliers, particularly in smaller properties and regional brands, operating without automated revenue software in place.

Revenue managers working without an automated system that unifies key data and delivers meaningful insights and timely pricing changes and inventory control are operating at a significant disadvantage today.

They are having to take on substantial amounts of manual data entry, sit in on meetings focused more on basic logistics and less on strategy, and also have a heavy reliance on limited data sets from which to make reactive pricing and strategy decisions.

“I think we need a moratorium. Several regions like Bali, Yogyakarta and Bandung, already have too many hotels,” said PHRI chairman Hariyadi Sukamdani.*

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To get the most out of their revenue managers’ skills and to maximise all revenue opportunities for their property, hoteliers needs to invest in technology and automation to enable proactive strategic decisions that drive business optimisation, efficiency and profitability.

References: *https://www.thejakartapost.com/news/2017/11/14/government-asked-to-stop-issuing-licenses-for-hotel-construction.html

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24 - 27 July 2019

Jakarta International Expo Kemayoran, Jakarta The 15th International Hotel,Catering Equipment, Food, and Drink Exhibition INDONESIA’S LEADING TRADE INTERNATIONAL EXHIBITION FOR FOOD, BEVERAGE & HOSPITALITY INDUSTRY

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HOT BUSINESS

ACCOR ANNOUNCES TWO NEW RAFFLES FOR ASIA AS BRAND CONTINUES

STRATEGIC EXPANSION

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HOT BUSINESS RAFFLES SENTOSA RESORT & SPA SINGAPORE AND RAFFLES BALI

TO JOIN ICONIC COLLECTION OF HOTELS IN ASIA Singapore 25 June 2019 – Since acquiring the legendary Raffles brand in 2016, Accor has announced plans to almost double the iconic collection, with recent openings including Raffles Maldives Meradhoo and Raffles Shenzhen, as well as upcoming projects including Raffles Udaipur and Raffles Jaipur.

Today, the Group adds a further two landmark projects to the pipeline with Raffles Bali set to open in 2020 and Raffles Sentosa Resort & Spa Singapore planned for 2022.

“THE RAFFLES BRAND IS THE HIGHEST EXPRESSION OF LUXURY HOSPITALITY WITHIN THE ACCOR PORTFOLIO AND WE ARE PROUD TO BE GROWING THE BRAND THROUGH CURATED ADDITIONS THAT WILL ALLOW THE MOST DISCERNING GUESTS TO FIND THEIR PERFECT OASIS IN THE WORLD’S BEST LOCATIONS,” SAID MICHAEL ISSENBERG, CHAIRMAN & CEO ACCOR ASIA PACIFIC.

With at least four hotels in the development pipeline, the Group will grow the brand by at least 50% in Asia, while planning further flagships for Europe, the US and Middle East including Raffles London in the former War Office, Raffles Boston Back Bay Hotel & Residences and Raffles Palm360 Resort Hotel & Residences.

“The Raffles brand is the highest expression of luxury hospitality within the Accor portfolio and we are proud to be growing the brand through curated additions that will allow the most discerning guests to find their perfect oasis in the world’s best locations,” said Michael Issenberg, Chairman & CEO Accor Asia Pacific.

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“Luxury travellers are increasingly seeking bespoke service, rich storytelling and a blend of history and modernity, all of which are epitomised by the Raffles brand.

“Accor is now the second largest operator of luxury hotels in the world, with over 600 luxury and premium hotels and resorts globally. We have found strong demand amongst owners and developers for the Raffles brand because it is truly one of the most illustrious hospitality brands in the world, renowned for offering guests unparalleled levels of discreet service in exceptional buildings that quickly become the epicentre of their destinations.”

Issenberg says Accor is proud and humbled to have such an iconic brand within its portfolio and is committed to protecting the integrity of the Raffles name.

“The Raffles brand belongs to only the best projects and locations so it will always remain a curated collection, but we definitely see scope for careful and considerate growth,” he said. “Importantly, the brand’s expansion signals an evolution of Accor’s network and supports our growth strategy to elevate our position in luxury hotels in key strategic locations worldwide.”

Proudly born in Singapore, Raffles has become an iconic collection of 14 timeless properties worldwide, which should reach 20 hotels by 2025. Each Raffles hotel is a special experience: warm and welcoming, generous in spirit and unique to its destination.

RAFFLES BALI

Located in Jimbaran Bay and perched on a hill offering unparalleled ocean views, Raffles Bali will comprise just 32 private villas, each with its own private pool, for the ultimate in luxurious seclusion. Owned by PT Jimbaran Greenhill, the resort has been designed to blend seamlessly with its tropical surrounds. Sprawling over 23 hectares in the exclusive Jimbaran area of Bali, the Raffles will bring new levels of bespoke service in a creative, seductive setting that will capture those famous Jimbaran sunsets. The resort will feature the famous Writers Bar, a luxurious Raffles Wellbeing Spa celebrating local rituals and healing treatments, and a beautiful restaurant at the heart of the resort, which will provide fresh, imaginative menus in surroundings that speak to the local Balinese architecture and traditions.

RAFFLES SENTOSA RESORT & SPA SINGAPORE

Over 135 years after the original Raffles opened its doors, the second Raffles in Singapore will be an all-villa hotel set in over 100,000 square metres of sprawling tropical gardens with views over the beautiful South China Sea. Villas will range in size from 260 square metres for the one-bedroom villas to 450 square metres for the four-bedroom villa, all with their own private pool and terrace area for the ultimate in seclusion and comfort. Facilities will include a bar, restaurants, a fitness centre, a celebrations room and two meeting rooms. Those markers that make Raffles such a legendary experience, including the famous Raffles Butlers and Raffles Spa will be signatures of the resort.

RAFFLES UDAIPUR

Set to open in 2020, Raffles Udaipur will be the first Raffles for India. Often referred to as the “Venice of the East’ Udaipur is located in the western state of Rajasthan, famous for its rich cultural heritage, lakes, temples and palaces. Raffles Udaipur will be a truly palatial hotel, occupying its own private island in the middle of picturesque Udai Sagar Lake.

With 101 luxurious suites, Raffles Udaipur will feature the famous Raffles Long Bar and Writers Bar, an 1100sqm Raffles Spa, a rooftop restaurant, swimming pool and sprawling gardens. With spectacular vistas of the lake, hillside and neighbouring 400-year-old temple, Raffles Udaipur will quickly become one of the most distinguished addresses in India.

RAFFLES JAIPUR

Raffles Jaipur will be one of the most exclusive Raffles in the world, with just 50 suites, all with private pools. It will be strategically located as part of the popular Golden Triangle tourist route, which includes Jaipur, New Delhi and Agra. Slated to open in 2022, it will bring new levels of discreet service and facilities to one of India’s most beautiful cities. Secluded residences and courtyards will join a larger complex that currently houses the Fairmont Jaipur to create the perfect oasis of calm with easy access to the region’s best attractions including Amer Fort, Jaigarh Fort, Nahargarh Fort and Jal Mahal Palace.

About Raffles Raffles Hotels & Resorts boasts an illustrious history and some of the most prestigious hotel addresses worldwide. In 1887, Raffles Singapore set the standard for luxury hospitality, introducing the world to private butlers, the Singapore Sling and its enduring, legendary service. Today, Raffles continues this tradition in leading cities and lavish resort locales, enchanting travellers with meaningful experiences and service that is both gracious and intuitive.

Connoisseurs of life choose Raffles, not merely for its aura of culture, beauty and gentility, but for the extraordinary way they feel when in residence with Raffles.

Each Raffles, be it Paris, Istanbul, Warsaw, Jakarta or the Seychelles, serves as a venerated oasis where travellers arrive as guests, leave as friends and return as family. Raffles is part of AccorHotels, a world-leading travel and lifestyle group which invites travellers to feel welcome at more than 4,600 hotels, resorts and residences, along with some 10,000 of the finest private homes around the globe. raffles.com | accorhotels.com

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TOP LIST

EVENTS

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22nd – 24th November 2019,

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HOT BUSINESS

Karma Group has announced a return to Thailand’s Koh Samui with the opening of Karma Apsara, a tranquil oasis located on the pristine coconut grove slopes of the fabled holiday island. Located on an elevated slope in Mae Nam along Koh Samui’s breathtaking north coast, Karma Apsara brings together 32 spacious one and two-bedroom residences offering both garden and ocean views.

Karma Apsara is located just five minutes from Mae Nam Beach with its sugary white sand and swaying palm trees, while Koh Samui airport is just 15 minutes away. Besides its stunning natural attributes, Mae Nam features an excellent golf course, eateries and boutiques, while the town of Chaweng is just a short drive away. Featuring a pretty horizon pool with panoramic views, an on-site restaurant and bar and private beach access, Karma Apsara is the ideal gateway to discover one of southeast Asia’s most fabled islands.

KARMA GROUP

RETURNS TO THAILAND’S KOH SAMUI WITH KARMA APSARA

“Koh Samui is one of my favourite islands in south east Asia and as Karma previously developed a highly successful resort on the island, I am delighted we are returning,” said John Spence, Founder and Chairman of Karma Group. “Karma Apsara, named after the mythical water nymphs, is located in the north of the island close to pristine white beaches and the Santiburi golf course, making it a perfect base to explore the spectacular local surroundings or just kick back and relax by the pool. We are currently undertaking a rolling renovation program to make the resort even better, according to Karma’s high standards.”

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Karma Apsara’s 32 spacious rooms are perfect for everyone. Guests can choose from a range of one-bedroom studios and one or two-bedroom residences, ranged around a pool overlooking Mae Nam bay. All feature comfortable king or queen-sized beds and en suites.

Guests can relax poolside with a signature Karma Apsara cocktail, iron out the kinks from that long-haul flight with a relaxing Thai massage with one of Karma Spa’s bodyworkers or take a stroll through the perfectly tended tropical gardens. If feeling like a longer walk, guests can head to Mae Nam beach or opt for a round at the Santiburi golf course, just 3km from the resort.

Karma Apsara’s semi al fresco restaurant features floor to ceiling glass that open to create a seamless transition between interior and exterior spaces. Guests can enjoy a selection of exquisitely prepared local dishes inspired by Thai street food traditions, as well as international favourites. There is a great selection of fine wines from the resort’s well stocked cellar as well as cold, refreshing local and international beers and a wide range of cocktails.

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ABOUT KARMA GROUP Karma Group is an award-winning international travel and lifestyle brand offering extraordinary experiences in the world’s most beautiful locations and is headed by Chairman and Founder, John Spence, former Ernst & Young Entrepreneur of the Year and member of the judging panel for the Ernst & Young World Entrepreneur of the Year. John has been honored by being awarded the Edward P. Bass Honorary Fellowship at Yale in the Fall Semester of 2019 in the School of Architecture, marking the first time Yale has extended this to the same person more than once.

He has also been awarded a Distinguished Visiting Fellowship at UCLA as well as working with students from the University of Pennsylvania to design a chateau development in Carcassonne. The Karma Group is comprised of Karma Resorts, Karma Retreats, Karma Royal, Karma Estates, Karma Beach, Karma Spa and Karma Boutique. The Group is currently operating 33 resorts in more than 10 countries, including Australia, France, Germany, Greece, India, Indonesia, Thailand, Vietnam and the United Kingdom.

There are currently five properties in development and the Group is negotiating three separate acquisitions in Scotland (a golf resort), Cyprus, and Bulgaria. In 2016, Karma group and Sanctum Hotel Group announced a joint venture to develop a series of authentic rock ‘n’ roll styled and orientated hotels in strategic locations around the world, accompanied by an exclusive private membership club, now with over 85,000 members.

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In 2017, Karma were awarded the contract to manage and develop the golf course on Rottnest Island in Western Australia and in Greece, RCI, the worldwide leader in vacation exchange, selected Karma Group to manage its operations in the Greek market whilst redevelopment began on Karma Minoan in Crete. Karma Group is a sponsor of the England Rugby 7’s team, as well as the Rosslyn Park HSBC National Schools Sevens, the world's largest school rugby tournament.

Karma Group recently invested in its first racehorse with a view to future expansion of its stable. www.karmagroup.com

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TOP LIST

EVENTS

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 

MÖVENPICK BDMS WELLNESS RESORT OPENS IN THE HEART OF BANGKOK A UNIQUE URBAN HEALTH RETREAT SURROUNDED BY 1.2 ACRES OF LUSH GREENERY Bangkok, Thailand, 25th June 2019 – Mӧvenpick Hotels & Resorts announces the opening of Mövenpick BDMS Wellness Resort Bangkok in the Thai capital.

Nestled in the heart of Sukhumvit, the resort is surrounded by 1.2-acres of lush greenery with trees dating back over a century. Featuring 293 spacious rooms and suites with balconies that overlook the gardens, guestrooms come equipped with yoga mats, a dedicated health and fitness TV channel and a range of signature in-room amenities.

“Bangkok is a bustling and vibrant metropolis that travellers from all over the world aspire to visit at least once in their lifetime. We are delighted to bring a hotel inspired by such a unique wellness concept into the heart of the city, where our guests can relax within lush green gardens whilst enjoying convenient access to the BDMS Wellness Clinic. With extensive MICE facilities and wedding offerings, the property promises to become a great social hub for those seeking a quiet haven in Thailand’s bustling capital city”, said Patrick Basset, Chief Operating Officer of Accor for Upper Southeast & Northeast Asia and the Maldives.

Health conscious travellers can enjoy a range of organic food offerings at the resort’s restaurant Tamarind Natural Dining while Cinnamon lobby lounge offers the perfect evening “wine-down” with friends.

Visiting guests can opt to visit BDMS Wellness Clinic, adjacent to the hotel, for a range of preventive healthcare treatments including physiotherapy, digestive wellness, dental and fertility treatments.

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“BDMS Wellness Clinic is excited to partner with Mövenpick Hotels & Resorts on this remarkable development. Our two companies complement each other perfectly; combining Mövenpick’s distinctive Swiss style with our clinic’s world-class preventative medical services, Mövenpick BDMS Wellness Resort Bangkok will introduce a brand new concept to the market. We look forward to embarking on an exciting era of holistic hospitality,” stated Raymond Chong, Chief Executive Officer, BDMS Wellness Clinic.

“With travelers placing more value on health and wellness than ever before, we are very excited to bring this innovative new concept to the market. Increasingly, wellness is moving beyond the walls of the spa and fitness areas with guests also wanting greater access to personalized programming. Our new offering in Bangkok is a perfect example of how Accor and its leading hotel brands are meeting this need and delivering sustainable, approachable wellbeing concepts to visiting guests as well as local communities,” said, Lindsay Madden-Nadeau, Director of Well-Being, Accor.

For weddings, corporate events and team building activities, the hotel boasts 2,000 square metres of indoor function space that includes a grand ballroom and six multi-functional meeting rooms. The property also features a picturesque outdoor garden area which serves as the perfect setting to enjoy evening cocktails or an ideal spot to relax and unwind.

Leisure facilities include an outdoor pool and a fitness centre featuring state-of-the-art workout equipment designed by DAVID Health Solutions. A spa and a Thai specialty restaurant will also open at the end of the year. Offering easy access to explore the city, the hotel is a short 10 minute walk to Ploenchit BTS skytrain station with major shopping malls and restaurants located nearby.

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“Mövenpick Hotels & Resorts is renowned for its Swiss hospitality in ‘making moments’ where we celebrate our rich culinary legacy as trend setters to meet ever-changing guest needs. In recent years, Thailand’s capital city has become a popular destination for medical tourism and the opening of Mövenpick BDMS Wellness Resort Bangkok gives travellers an added choice with its central location and leading wellness and MICE facilities,” added Bruno Huber, General Manager, Mövenpick BDMS Wellness Resort Bangkok.

The opening of Mövenpick BDMS Wellness Resort Bangkok joins the growing network of more than 85 Mövenpick hotels and resorts in 25 countries. In Thailand, Mövenpick Hotels & Resorts operates in key destinations that include Phuket, Pattaya, Chiang Mai and Hua Hin. Mövenpick BDMS Wellness Resort Bangkok is Accor’s third Mövenpick property in Bangkok, joining the Mövenpick Bangkok Sukhumvit and Mövenpick Residences Ekkamai Bangkok.

For more information about Mövenpick Hotels & Resorts, please visit www.movenpick.com.

About Mövenpick Mövenpick Hotels & Resorts makes moments by doing ordinary things in an extraordinary way. Providing an upscale, relaxed and uncomplicated guest experience, Mövenpick recognises that small gestures make a big difference. Whether it is chocolate hour every afternoon, customised sleep technology to ensure a restful night or specially created fun and healthy kids’ menus, Mövenpick creates a human and warm environment for guests, business partners and employees. Committed to sustainable practices and caring for its local communities, Mövenpick is the most Green Globe certified hotel brand in the world. Founded in Switzerland in 1973, but with a heritage of food and beverage excellence stretching back to the 1940s, Mövenpick holds a growing portfolio of more than 85 hotels in 25 countries. Mövenpick is part of Accor, a world-leading augmented hospitality group offering unique and meaningful experiences in 4,800 hotels, resorts, and residences across 100 countries. movenpick.com | group.accor.com

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LIVE, WORK, STAY: CONSIDERATIONS FOR COWORKING IN HOTELS

by Joseph A. Guay, Holland & Knight, Herman Lipkis, Holland & Knight | Jun 21, 2019 | Hotel Management | Questex

Coworking

Hotels offering coworking space must consider how they will ensure the digital security of their guests. Photo credit: iStock / Getty Images Plus / cyano66 The coworking concept, already revolutionizing the way commercial office landlords design and market their properties, has begun spreading to other businesses. With the demand for coworking facilities projected to reach 3.8 million people next year, hoteliers are recognizing the importance of transforming their lobbies, business centers and meeting facilities into additional revenue generators.

Preliminary Considerations

While some hotel owners and brands have capitalized on the coworking trend already and are spending significant capital to revamp their lobbies and business centers, others are contracting with third parties to design and manage their coworking operations. Before embarking on any decisions, hotel owners and operators should consider their goals and the risks of any coworking venture.

Remodeling the lobby or meeting facilities to include a coworking space raises various legal and business considerations.

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Thus, the hotel’s management or franchise agreement and other governing documents should be carefully reviewed and possibly amended. The documents may provide specific requirements regarding brand standards, fees, outside contractors and insurance that can apply to nontraditional hotel uses. Zoning, parking, occupancy and legal requirements also may need to be considered.

To Charge or Not to Charge?

Some hotels offer free coworking services to all with the goal of attracting millennials and mobile workers. In addition to boosting income for the hotel's bars, restaurants and parking facilities, this helps build brand awareness while providing a sense of community. Other hotels are charging for individual uses, offering multiuse packages or contemplating a membership model. Hotels offering coworking services to nonhotel guests can appeal to potential customers by combining access to coworking facilities with the hotel’s other amenities such as fitness centers, pools or nightclubs.

Complimentary coworking access is a popular perk that can attract busy professionals deciding between multiple lodging options. Alternatively, by tying admission to a coworking facility to a hotel loyalty or rewards program, hotels can increase brand loyalty and reward their best customers with complimentary access to their coworking services.

HOT TALKS Any hotel owner that intends to charge fees for coworking access should first consult its management or franchise agreement. It is likely that the agreement will need to be amended to address revenue from coworking. Along with determining whether to offer a pay-per-use, subscription membership or some other model, hotel owners and their brand managers or franchisors also will need to determine how income from coworking services will be distributed and how to brand and market this new amenity.

Digital Security

In addition to being easily accessible, highly visible and aesthetically pleasing, a coworking space should offer comfortable seating, ample electrical outlets and reliable high-speed Wi-Fi. There also should be areas available for people who need temporary privacy such as a conference room or designated area for taking telephone calls.

In order to ensure data security and privacy, hotels should consider offering a separate and secure Wi-Fi option to coworking customers, especially if those customers are not hotel guests. A dedicated high-speed Wi-Fi is critical to any coworking operation, which means hotels should be prepared to invest in the latest technology and plan to have skilled technology technicians available to immediately diagnose and fix any problems that arise.

Due to multiple strangers sharing the same Wi-Fi network, traditional password protection may not provide sufficient security. Hotels may consider offering coworking customers the ability to access the internet through an encrypted virtual private network. VPNs can help protect the confidentiality of a user's communications and hotels can charge additional fees for offering these and other premium services.

Physical Safety

With the increase in the number of people congregating in the lobby, hotels should revisit their security protocols.

Elevators will need to be upgraded to restrict access to guestroom floors and nonpublic areas. Hiring additional security personnel or installing more sophisticated surveillance cameras and safety measures should be considered. Another option is to install lockers or tables with lockable drawers where customers can temporarily store their personal items.

In any event, theft and privacy policies should be clearly posted and electronically acknowledged by Wi-Fi users.

Hotel owners and managers also should take the opportunity to update their existing operating rules and policies to address coworking.

Another important area to consider is insurance. Supplemental coverage may be necessary to ensure that the hotel is adequately covered for potential personal injury and personal property damage claims from coworking customers.

Fire evacuation and other emergency plans should be reviewed and updated. Modifying the lobby to accommodate additional people may require approval from the local fire department. Moreover, the hotel's certificate of occupancy should be reviewed and possibly amended.

Among other things, designs for coworking space should contemplate maximum occupancy restrictions, emergency exit locations and the requirements of the Americans with Disabilities Act as well as any other applicable local laws or ordinances.

Hiring a Third-Party Coworking Operator

The governing documents may restrict the hotel’s ability to contract with a third party to manage the coworking operation. While certain hotel brands have created their own coworking brand guidelines, there are several companies that specialize in managing coworking spaces.

Before engaging a third-party operator, hotels should conduct their due diligence of the operator and visit its existing operations. The hotel should ensure that the operator is able to comply with the applicable brand standards and that a mechanism exists in the agreement with the operator for terminating the operator with minimal disruption to the hotel's operations if the operator does not satisfy its obligations.

Joseph A. Guay is a partner in Holland & Knight's New York office and serves as the firm's Real Estate Section leader and co-chair of the Hospitality, Resort and Timeshare Group. Herman Lipkis is a real estate and hospitality attorney in the firm’s Fort Lauderdale, Fla., office.

More : www.hotelmanagement.net/operate/

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COLD PRESS JUICER 65 THE FIRST COMMERCIAL COUNTERTOP COLD PRESS JUICER

Santos cold press juicer #65 is the solution to all juice bars, restaurants and shops wishing to make fresh cold pressed juices, on demand, in front of the customer.

This is a new way of juicing, pressing very slowly all kind of fruits, veggies, leafy greens, and preserving the vitamins and nutrients.

You can juice anything with the cold press juicer #65, thanks to its speed variation (from 5 to 80 rpm).

Santos has two patents on the cold press system, which is a real innovation on the market.

NUTRITION

SLOW JUICING

INSTANT COLD PRESS JUICER: just press & drink!  Commercial cold press juicer: Aluminum body and stainless steel food zone.

Equipped with a reliable induction motor. Heavy duty.  A new way of juicing: set your speed (from 5 to 80rpm) to extract the juice from all kinds of ingredients, like spinach, apples, ginger…  Nutrition: Cold pressed juice retains the maximum amount of nutrients, minerals and vitamins.  XL chute: Wide chute Ø79.5mm to juice whole apples. No pre-cutting needed.  Easy to clean: Removable pusher and juicing system for an easy cleaning.  Exceptional yield and output: Maximum juice extraction. Output up to 60l/h.

For more information, please contact sjouan@santos.fr

For more information contact Sarah Jouan: sjouan@santos.fr

RAW JUICE

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METROPOLE HANOI DEBUTS NEW À LA CARTE LUNCH MENU AND FIVE-COURSE DEGUSTATION MENU AT LE BEAULIEU HANOI (June 11, 2019) — Le Beaulieu, the upscale French restaurant at Sofitel Legend Metropole Hanoi, has launched a new à la carte lunch menu and a special five-course degustation dinner menu under executive sous chef Raphael Kinimo. The restaurant previously had a lunch buffet on offer.

Chef Raphael, who joined the Metropole in November, draws on more than two decades of experience working in some of the world’s top kitchens and hotels to create modern French dishes that are uniquely innovative, light and refreshing.

Among the highlights on the new à la carte lunch menu is Le Bar, a pan-seared seabass elevated by chef Raphael’s innovative inclinations. The fish is paired with zucchini caviar, saffron and a light and flavorful seafood sauce.

Another standout choice is the succulent duck breast, which chef Raphael prepares with a delicate honey blossom glaze, and serves alongside heirloom carrots, raspberries and seared foie gras.

The menu is divided by categories, such as From the Sea, From the Farm, From the Garden, and Le Beaulieu Classics, in addition to standards like appetizers and salads.

The new à la carte lunch menu at Le Beaulieu is served from June 13.

The five-course degustation dinner menu showcases several of chef Raphael’s signature dishes, including Le Homard & Caviar, which imaginatively pairs a vanilla poached lobster, lobster gelee, cauliflower chantilly and Metropole caviar. Another dish, Le Boeuf Wagyu, features exceptionally tender beef with potato and truffle vegetables.

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The degustation menu is available from June 13 for VND 2,500,000++.

Before joining the Metropole Hanoi, chef Raphael worked in the 3-Michelin-Star Paul Bocuse in Lyon, France, as well as at the Jour de Marché in Lyon and the Yoann Conte Restaurant by Marc Veryat in Annecy. He also honed his culinary craft under master chef Joel Robuchon at the 3-Michelin-Star l’Atelier de Robuchon in London’s Covent Garden.

For more than a century Le Beaulieu has dazzled diners in the Vietnamese capital with its authentic French cuisine, impressive wine list and period ambiance.

For more information on the new menus or reservations at Le Beaulieu, please call +84 24 3826 6919, ext: 8200 or email h1555-fb3@sofitel.com. **** About Sofitel Legend Sofitel Legend is an illustrious selection of heritage luxury hotels where the best of past and present converge. Set within beautiful and culturally-rich destinations, each legendary retreat is both timeless and elegant, delivering lavish settings, renowned restaurants and modern comforts matched with impeccable service for the ultimate luxury experience.

Noble, rare and soulful, Sofitel Legend hotels entice worldly travelers who are all drawn to these beloved places of grandeur for their architectural beauty, sweeping vistas and captivating ambience. Sofitel Legend is part of AccorHotels, a world-leading travel and lifestyle group which invites travelers to feel welcome at more than 4,300 hotels, resorts and residences, along with some 10,000 of the finest private homes around the globe. sofitel.com | accorhotels.com ****

BECAUSE BECAUSEYOU YOUWORK WORKHARD HARDAND ANDPLAY PLAYHARD HARD Everyone has a different way of unwinding.

For some, it is relaxing by the pool; for others, it is soaking in the sights and smells of an early morning stroll or the bustle of the market at dawn; for yet others, it is challenging themselves to an exhilarating mountain bike ride or nailing the Bakasana pose. Go ahead – we all need a little balance in our lives.

SenS Spa is a calm retreat featuring 1 couples treatment suite, 2 single suites and 3 foot reflexology stations.

You’ll emerge radiant, relaxed and refreshed.

SenS Spa is open till 11 pm – the perfect, soothing end to a day of work or play.

GET IN TOUCH Jl. Sukma, Banjar Tebesaya Desa Peliatan, P.O. Box 2828 - 80571 Ubud - Bali E: reservations.ubud@senshotelsresorts.com "Chat with our Concierge & Reservations Team by WhatsApp: +62 8123 6047 690" P: +62 361 849 3328 F: +62 361 849 3327

Addition of Alila Hotels provides World of Hyatt loyalty members even more places to earn and redeem points and connect to exclusive experiences across distinct hotels and resorts HONG KONG (June 25, 2019) – Hyatt today announced the introduction of Alila Hotels into the World of Hyatt loyalty program beginning June 25, 2019. This program expansion allows World of Hyatt members to enjoy more unique stay options, the ability to earn and redeem points and enjoy in-hotel benefits at 16 participating Alila properties located throughout Asia, Southwest Asia and the U.S. This program addition quickly follows Hyatt’s November 2018 acquisition of Two Roads Hospitality and its recent integration of the Thompson Hotels and Joie de Vivre brands, with the Destination Hotels brand set to follow later this year. 16 Alila hotels are joining World of Hyatt beginning June 25, 2019 through July 16, 2019, including: • Ventana Big Sur - an Alila Resort – Big Sur, California (June 25) • Alila Solo – Solo (Surakarta), Central Java, Indonesia (June 25) • Alila Seminyak – Seminyak, Bali, Indonesia (June 25) • Studios at Alila Seminyak – Seminyak, Bali, Indonesia (June 25) • Alila Ubud – Gianyar, Bali, Indonesia (June 25) • Alila Villas Uluwatu – Uluwatu, Bali, Indonesia (June 25) • Alila Villas Koh Russey – Koh Russey, Sihanoukville Province, Cambodia (June 26) • Alila Bangsar – Kuala Lumpur, Malaysia (June 26) • Alila Manggis – Karangasem, Bali, Indonesia (June 26) • Alila SCBD – Jakarta, Java, Indonesia (June 26) • Alila Diwa Goa – Salcette, Goa, India (July 15) • The Diwa Club by Alila – Salcette, Goa, India (July 15) • Alila Jabal Akhdar – Jabal Al Akhdar, Oman (July 15) • Alila Fort Bishangarh – Jaipur, Rajasthan, India (July 16) • Alila Anji – Anji, Zhejiang, China (July 16) • Alila Wuzhen – Jiaxing, Zhejiang, China (July 16) “Following the additions of Thompson Hotels and Joie de Vivre brands into World of Hyatt, we are thrilled to introduce Alila as the next former Two Roads brand to join the loyalty program,” said Amy Weinberg, senior vice president, World of Hyatt. “Alila is an award-winning brand known for its combination of innovative design and eco-luxury in unique locations, set apart by an unprecedented level of private space, crafted artisanship, personalized hospitality, and bespoke journeys. We are looking forward to offering our World of Hyatt members the opportunity to discover even more unique destinations and exclusive experiences at these remarkable properties while enjoying the rewards they’ve come to expect from World of Hyatt.”

Following the completion of the Alila Hotels integration on July 16, 2019, more than 40 hotels across the Thompson Hotels, Joie de Vivre and Alila brands will have joined World of Hyatt in many new destinations including Zihuatanejo, Mexico, Ubud, Bali, Indonesia, and more.

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WORLD OF HYATT EXPANDS ITS REWARDING STAY EXPERIENCES WITH THE INTRODUCTION OF ALILA HOTELS AND RESORTS

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Exclusive Alila FIND Experiences Additionally, as part of the Alila brand integration, World of Hyatt members will be able to participate in uniquely crafted, authentic experiences at participating Alila hotels and resorts through the FIND experience platform, all of which will align with Hyatt’s three landmarks of wellbeing: Feel, Fuel and Function. Available for members to redeem using points, these specially curated experiences will be focused on enhancing mind and body, through offerings like the Balinese Beauty Ritual at Alila Seminyak, Seminyak, Indonesia (Feel); Journey to Gastronomy at Alila Villas Uluwatu, Uluwatu, Indonesia (Fuel); Payangan “Private Bali” Trekking to explore rice terraces and riverside views at Alila Ubud, Gianyar, Indonesia (Function); and Snorkeling the Blue Lagoon in Bali at Alila Manggis, Karangasem, Indonesia (Function).

Exclusive World of Hyatt Member Offer To celebrate, members can earn 2,000 Bonus Points for their first qualifying stay exploring each of the new brands, for a total of up to 8,000 Bonus Points, plus a free night when they experience all four brands this year. Eligible stays at participating hotels begin once each property participates in World of Hyatt and are valid through December 31, 2019. No registration is required. Full terms for these offers are below. These offers are combinable with other program offers, and are part of World of Hyatt’s continued commitment to increasing rewarding offerings for its global members. To learn more visit worldofhyatt.com/newbrands.

Guests can join World of Hyatt for free online at worldofhyatt.com, via a Global Contact Center or at any Hyatt hotel or resort worldwide. The term “Hyatt” is used in this release for convenience to refer to Hyatt Hotels Corporation and /or one or more of its affiliates.

About Alila The hallmark of Alila hotels is the combination of innovative design and luxury in unique locations, set apart by an unprecedented level of private space, crafted artisanship, personalized hospitality, and bespoke journeys. Alila means “Surprise” in Sanskrit, which suitably describes the refreshing character of our properties and impressions of our guests when they stay with us. In support of sustainable tourism, Alila hotels adopt EarthCheck operating standards, integrating the natural, physical and cultural elements of their environments. To stay at any Alila hotel and resort is to embark on a destination experience – be it in recreating the flavors of the local cuisine, enhancing your well-being through ancient healing arts or the thrill of adventure sports, you will re-discover the luxury of living at Alila. For more information visit, alilahotels.com, follow us on Instagram @AlilaHotels or like us on Facebook.

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About World of Hyatt World of Hyatt is Hyatt’s award-winning guest loyalty program uniting the Park Hyatt®, Miraval®, Grand Hyatt®, Alila®, Andaz®, The Unbound Collection by Hyatt®, Hyatt Regency®, Hyatt®, Hyatt Ziva™, Hyatt Zilara™, Thompson Hotels®, Hyatt Centric®, Hyatt House®, Hyatt Place®, Joie de Vivre®, Hyatt Residence Club® and Exhale® brands on a global scale. Members who book directly through Hyatt channels can enjoy personalized care and access to distinct benefits including Guest of Honor, confirmed suite upgrades at time of booking, diverse wellbeing offerings, mobile key and exclusive member rates. With more than 16 million members, World of Hyatt offers a variety of ways to earn and redeem points for hotel stays, dining and spa services, wellbeing-focused experiences through the FIND platform, offerings through Hyatt’s wellbeing brands Exhale and Miraval; as well as the benefits of Hyatt’s strategic loyalty collaborations with American Airlines AAdvantage®, Small Luxury Hotels of the World™ and MGM Resorts International. Travelers can enroll for free at world.hyatt. com, download the World of Hyatt app for android and IOS devices and connect with Hyatt on Facebook, Instagram and Twitter.

Terms and Conditions You must be a member of World of Hyatt to participate in these offers. Membership is free; enroll at worldofhyatt. com. 2,000 Bonus Points on First Eligible Stays: Members will receive 2,000 Bonus Points on their first eligible stay at a participating hotel in each of the following brands: Thompson Hotels, Joie de Vivre, Alila, and Destination.

Eligible stays begin when each brand starts participating in World of Hyatt and must be completed by December 31, 2019. Maximum 8,000 Bonus Points may be earned under this offer (2,000 per brand). All points awarded under this offer are Bonus Points. For the purpose of this offer, an eligible stay is defined as any stay where a member is paying an Eligible Rate or redeems a free night award for at least one night of their stay. Only the room occupied by the Member will count toward this offer. You must provide your World of Hyatt membership number at the time of check-in for each stay.

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Please allow two to three weeks after your qualifying stay for Bonus Points to be posted to your World of Hyatt account. Category 1-4 Free Night Award Offer: Members will receive a Category 1-4 Free Night Award for completing at least one eligible stay at a participating hotel in all of the following brands: Thompson Hotels, Joie de Vivre, Alila, and Destination (a minimum of four (4) separate stays – one at each brand – are required). Eligible stays begin when each brand starts participating in World of Hyatt and must be completed by December 31, 2019. A maximum of one (1) Category 1-4 Free Night Award may be earned with this offer. A Category 1-4 Free Night Award is redeemable for waiver of the room rate for one (1) night in a standard room at a Category 1-4 hotel or resort only when standard rooms are available at the Standard Rate at the selected hotel or resort. Free Night award is valid for 180 days from the date of issuance.

Terms Applicable to Both Offers: For purposes of these offers, an eligible stay is defined as any stay where a member pays an Eligible Rate or redeems a free night award for at least one night of the stay. Only the room occupied by the Member will count toward this offer. Members must provide their World of Hyatt membership number at the time of check-in for each stay. Please allow two to three weeks after a qualifying stay for award to be posted to World of Hyatt accounts. No other brand counts toward these offers. If World of Hyatt accounts are merged, stay and award history will be consolidated for the purposes of these offers.

PLEASE NOTE: not all Thompson and Joie de Vivre hotels will participate in this offer. The hotels participating in World of Hyatt participate in this offer. See the program terms for participating hotels.

These offers are combinable with other program offers. Hyatt reserves the right to alter or withdraw this offer with a suitable substitute offer of equal value (if legally required) at any time due to actual circumstances. Offers are subject to the terms and conditions of the World of Hyatt program available at worldofhyatt.com/terms.

The trademarks Hyatt®, Hyatt Hotels & ResortsTM, Thompson Hotels®, Joie de Vivre®, Alila®, Destination®, World of Hyatt®, and related marks are trademarks of Hyatt Corporation, its affiliates, or its licensors. © 2019 Hyatt Corporation. All rights reserved.

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Forward-Looking Statement Forward-Looking Statements in this press release, which are not historical facts, are forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Our actual results, performance or achievements may differ materially from those expressed or implied by these forward-looking statements. In some cases, you can identify forward-looking statements by the use of words such as “may,” “could,” “expect,” “intend,” “plan,” “seek,” “anticipate,” “believe,” “estimate,” “predict,” “potential,” “continue,” “likely,” “will,” “would” and variations of these terms and similar expressions, or the negative of these terms or similar expressions. Such forward-looking statements are necessarily based upon estimates and assumptions that, while considered reasonable by us and our management, are inherently uncertain.

Factors that may cause our actual results, performance or achievements to differ materially from current expectations include, among others, the rate and the pace of economic recovery following economic downturns; levels of spending in business and leisure segments as well as consumer confidence; declines in occupancy and average daily rate; the seasonal and cyclical nature of the real estate and hospitality businesses; changes in distribution arrangements, such as through internet travel intermediaries; changes in the tastes and preferences of our customers; the financial condition of, and our relationships with, third-party property owners, franchisees, and hospitality venture partners; the possible inability of third-party owners, franchisees, or development partners to access capital necessary to fund current operations or implement our plans for growth; risks associated with potential acquisitions and dispositions and the introduction of new brand concepts; the timing of acquisitions and dispositions, and our ability to successfully integrate completed acquisitions with existing operations; our ability to successfully execute on our strategy to expand our management and franchising business while at the same time reducing our real estate asset base within targeted timeframes and at expected values; changes in the competitive environment in our industry, including as a result of industry consolidation, and the markets where we operate; our ability to successfully grow the World of Hyatt loyalty program; cyber incidents and information technology failures; and other risks discussed in the Company's filings with the U.S. Securities and Exchange Commission, including our Annual Report on Form 10-K, which filings are available from the U.S. Securities and Exchange Commission.

These factors are not necessarily all of the important factors that could cause our actual results, performance or achievements to differ materially from those expressed in or implied by any of our forward-looking statements. We caution you not to place undue reliance on any forward-looking statements, which are made only as of the date of this press release.

We undertake no obligation to update publicly any of these forward-looking statements to reflect actual results, new information or future events, changes in assumptions or changes in other factors affecting forward-looking statements, except to the extent required by applicable law. If we update one or more forward-looking statements, no inference should be drawn that we will make additional updates with respect to those or other forward-looking statements. ###

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Design Inspire : “The Rooms” Installation Business Design Forum Inspire Talk

Visitor Registration Free admission for online registration www.hospitality-Indonesia.com

Contact Person:

Azka Namirah azka@trayaindonesia.com +6287780419859

Exhibiting Inquiry:

Mayang Shatila mayang@trayaindonesia.com +62 812 80977262

International furniture and craft event for trade and hospitality project.

International trade event showcasing lifestyle interior, innovative, and smart design solution.

A non-F&B hotel suppliers exhibition that connects to design community and their manufacturers internationally.

Jl. Sukma, Banjar Tebesaya Desa Peliatan, P.O. Box 2828 , 80571 Ubud - Bali Phone : +62 361 849 3328 Fax : +62 361 849 3327 reservations.ubud@senshotelsresorts.com

HOT TALKS

ACCOR LAUNCHES FIRST MGALLERY IN SOUTH KOREA

SEOUL, SOUTH KOREA - Accor Ambassador Korea has announced the launch of its first MGallery hotel in partnership with Pungnong Co., Ltd. Set to open in 2022, the project will include residences, offices and a hotel.

MGallery is a collection of boutique hotels dedicated to trendsetters and engaged explorers who appreciate unique, original and authentic experiences. Each MGallery hotel stands as a gateway into another world – be it a bygone era, a hidden haven or a spectacular natural landscape. The collection comprises historic luxury hotels, many of which have hosted historic figures or iconic poets and authors.

“The signing of an MGallery Hotel in Seoul marks a key milestone for our Group, as it represents our focus on expanding Accor’s luxury hotel portfolio in South Korea.

The MGallery brand is a beautiful collection of addresses where each hotel is individually styled allowing guests to experience a range of locally-inspired offerings. We are delighted to expand the brand’s presence in Northeast Asia following the recent launch of our first MGallery hotel in Japan with the successful opening of MGallery Kyoto Yura”, said Patrick Basset, Chief Operating Officer of Accor for Upper Southeast & Northeast Asia and the Maldives.

Located in Mapo, Seoul, the hotel overlooks the Hangang River offering picturesque views of the charming Yeouido city skyline and beyond. Mapo subway station is a five-minute walk to the central business district, shopping malls and local attraction sites. Guests staying at the hotel can enjoy a morning walk or an evening run by the river and experience the scenic and serene beauty of the residential district also known as the ‘Land of Morning Calm’.

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“This is our first MGallery hotel in the heart of Seoul and MGallery hotels embody the style, stories and allure of their destinations. Each MGallery hotel provides guests with their own ‘Memorable Moment’, an exclusive experience that inspires lifelong memories. Deeply rooted in the local landscape, guests will have the opportunity to engage in a once-in-a-lifetime experience from culture to on-site offerings,” commented Jongcheol Lee, chairman of Pungnong Co., Ltd. The hotel will feature 197 guestrooms, a range of dining outlets, an outdoor swimming pool and meeting spaces for weddings, conferences and events.

“Seoul is a bewitching mix of ancient and modern metropolis that has earned its title as the UNESCO City of design. Enriched with a history dating back 600 years ago in the Joseon Dynasty, the city offers a diverse array of lifestyle, entertainment and dining options. We look forward to sharing enriching stories with both visitors and locals that showcase Korea’s vibrant culture with the opening of MGallery Seoul”, added Vincent Lelay, Vice President of Operations for South Korea.

Accor Ambassador Korea Hotel Management Co., Ltd. currently operates 24 hotels in South Korea with 5 hotels in the pipeline slated to open by 2022.

The MGallery Hotel in Seoul joins a collection of more than 100 boutique hotels in 26 countries, including Hotel Molitor Paris, INK Hotel Amsterdam and Hotel des Arts Saigon in Vietnam to name a few. The brand will also expand its collection with captivating new hotels under development.

MGALLERY SLATED TO OPEN IN SEOUL ABOUT MGALLERY MGallery is where captivating stories are lived and shared. With more than 100 storied boutique hotels around the world, each MGallery tells a unique story inspired by the destination. From bespoke design and sensorial mixology to wellbeing dedicated to women, MGallery hotels are places where guests can discover the very best the world has to offer. MGallery guests are inspired and enriched through their delightful visits to these stylish, thoughtful and decidedly singular hotels. Well-known properties in the MGallery collection include Hotel Molitor Paris, INK Hotel Amsterdam, Queens Hotel Cheltenham in England, Santa Teresa Hotel Rio de Janeiro, Hotel Lindrum Melbourne in Australia, Muse Bangkok Langsuan in Thailand, and Hotel des Arts Saigon in Vietnam.

MGallery is part of Accor, a world-leading augmented hospitality group offering unique and meaningful experiences in 4,800 hotels, resorts, and residences across 100 countries.

ABOUT accor ambassador korea Accor Ambassador Korea Hotel Management Co., Ltd, established in 2006 is a joint venture company built in partnership with Accor and Ambassador Hotel Group. The company currently operates 24 hotels in 7 cities in South Korea through management and franchise contract. The portfolio of brands include Pullman, Grand Mercure, Novotel Suites, Novotel, Mercure, ibis Styles, ibis, and ibis Budget.

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HOT EVENTS

THE 15TH FOOD AND HOTEL INDONESIA TO PROMOTE NEW FORM OF HOSPITALITY AND CULINARY TRENDS JAKARTA, Indonesia, June 19, 2019 – The Indonesia's largest food and hospitality exhibition, Food & Hotel Indonesia 2019 will kick off its 15th edition, from July 24, 2019 at JIExpo Kemayoran Jakarta. Organised by Pamerindo Indonesia, the four-day biennieal expo will highlight the breakthroughs that are transforming the Indonesia's preferences in the new concept of food and hotel industries. The event will provide a platform for over 1,300 exhibitors, connecting over 30,000 qualified buyers from 38 countries. Prominent brands include Bahana Genta Viktory, David Roy Indonesia, Hatten Wines, Interfood Sukses Jasindo, Lady Americana, Nestle Indonesia, Pangan Lestari, Rational Cooking Systems, Restomart Cipta Usaha, Sababay Winery, Saint James, Wahana Boga Nusantara.

"Connecting distributors, end-users, and experts from the industries, we have formed a movement to tackle the main challenges being faced by Indonesia's food and hospitality industry. With the 28 years experiences, this biennial expo is now leading to the ongoing evolution of hotel services providers and culinary appliances, in efforts to strengthen Indonesia's economic position among the global market," said Astied Julias, Event Director of Food & Hotel Indonesia.

The demand for comfort packaged food is expected to expand in Indonesia, according to the Association of Culinary Professional (ACP) Indonesia, one of the key associations of the exhibition.

"We're facing a challenge to maintain the product quality, particularly to keep it fresh and appetizing. To help optimize the culinary business, we need to integrate system with packaging to overcome costly manual processes," said Stefu Santoso, Chairman of ACP Indonesia.

ACP Indonesia added, to overcome the challenges, we need to emphasize on the latest industry trends, including blast chiller for quick food cooling, multifunction cookers such as combi oven, and emerging technologies to further out food safety goals. "With the new multifunction technology application, we can embed efficiency for culinary process, that will impact to the new business growth after," added Stefu.

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HOT EVENTS

Indonesia's tourism sector experienced the highest growth in economies of all G20 countries, moreover after the government announcement of reaching 20 million foreign visitors by 2020. A research by Marketline (2018) added, the Indonesian travel and tourism industry are forecasted to be valued at $88.5 billion in 2022 with a substantial increase of about 38.3% since 2017.

An exhibition's key association, Jakarta Hotels Association (JHA), also added some hospitality trends to look out for in this year. "As the hospitality sector continues to remain robust and the addition of new properties, we will ensure keeping up with new breakthrough, such as customized facilities enhancing hotel operations, the use of technology and environmental-friendly accommodation for travelers. It is critical for hospitality companies to capitalize on these opportunities by adjusting with the latest trends to stay ahead and in step with our guest's ever changing expectations," said Richard Mau, Chairman of JHA. Being held from July 24-27, 2019, the events will also converge key executives and associations to share knowledge about top technologies in food and hotel industries, including seminar sessions from prominent industry players.

For more information, visit: https://www.foodhotelindonesia.com/ About Pamerindo Indonesia: Pamerindo Indonesia is the leading trade fair organiser in the country, and since its inception it has organised over 180 international trade exhibitions in Jakarta, Surabaya and Bali. Pamerindo Indonesia exhibitions provide the quality platform for buyers and sellers to interact, exchange and trade.

Pamerindo Indonesia is part of Informa Markets, global platforms and opportunities for industries, specialist markets and communities to trade, innovate and grow. As the world's leading exhibitions organiser, we deliver over 550 international market-leading events, brands and experiences annually through face-to-face exhibitions, specialist digital content and actionable data solutions.

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THINC INDONESIA 2019 | SEPTEMBER, 2019 THINC Indonesia 2019 is scheduled to be held on September 5th at the Sofitel Bali Nusa Dua Beach Resort with Opening Reception Cocktails taking place a day prior on September 4th at the Radisson Blu Uluwatu.

The 7th edition of THINC Indonesia is scheduled to be held in the first 10 days of September 2019

THINC Indonesia pioneered hotel investment conferences in the region. The event provides a platform for business leaders and key decision makers to deliberate on the development and direction of the growing Indonesian hotel and tourism industry. Since its inception, the conference has been the founding grounds for some of the most defining hospitality trends in this part of the world. Each year, THINC Indonesia brings together nearly 250 industry stakeholders, business leaders and key decision-makers from close to 15 nations.

Hotel Owners and Investors Real Estate Developers Architects, Designers and Planners Financial Advisors and Investment Fund Representatives Hotel Brands and Management Companies Investment Bankers and Lenders Lawyers and Legal Advisors Public and Private Hotel, Tourism, and Convention Agencies

To continue with the ethos of the event and to capture the true essence of the Indonesian markets, the 6th edition of the conference programme was more fast-paced and content-driven than ever before. Featuring master classes, one-on-one interviews with industry stalwarts, keynote addresses by subject-matter experts and interesting panel discussions, THINC Indonesia 2018 raised the bar, offering true value-addition for a diverse range of attendees.

Some of the notable speakers at 2018 edition were Amir Abdul Rachman, President Commissioner, MNC Land, Budi Tirtawisata, Group Chief Executive Officer, Panorama Group, Charles Brookfield, Chairman, Archipelago International, Hiramsyah Thaib, Team Leader, Acceleration for Development of Priority Tourism Destination, Ministry of Tourism, Republic of Indonesia, Mark Steinmeyer, Founder, Tauzia Hotels and Tigor Siahaan, President Director & Chief Executive Officer, CIMB Niaga.

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WHO SHOULD ATTEND OUR CONFERENCES?

GET IN TOUCH Delhi NCR2nd Floor, Paras Downtown Centre, Golf Course Road, Sector 53, Gurugram, Haryana 122002, India Mumbai501, 5th floor, Landmark, 136, Hill Road, Bandra (West), Mumbai, Maharashtra, 400050, India Singapore30 Cecil Street, #19-08 Prudential Tower, 049712 Singapore Telephone: +91 124 461 6000 Email: info@hotelivate.com #hotelivet #ThincIndonesia #THINC2019 #hotelierindo #featuredevents #indonesia #hotelierindonesia #expo #hotel #event #events

HOT SOLUTIONS

FCS UNVEILS NEXT GENERATION OF MOBILE SOLUTIONS AND NEW VISUAL IDENTITY AT HITEC 2019 A new era for FCS begins with the launch of REVO, a sleek new range of mobile solutions for the hospitality industry Singapore / Minneapolis, 18 June 2019: Leading hospitality technology platform provider, FCS, has revealed the start of a new phase for the company on the first day of HITEC 2019, which sees the unveiling of the company’s fresh new brand identity and the introduction of REVO, a new range of mobile solutions designed to unlock higher ROI for hoteliers across every aspect of their operations.

Following eight months of research and interaction with customers globally, FCS has released its brand new REVO range of mobile apps for five of its solutions: Housekeeping, Engineering, Connect, Concierge and Recovery.

Incorporating the latest trends and best practices in user experience design and striking new features, the REVO range is designed to support hotels as they go through their digital transformation.

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With a fresh, contemporary look and a fully revamped customer interface, the REVO solutions are designed to deliver enhanced performance, empowering hoteliers to focus on what they do best; delivering an exceptional guest experience.

“Over the past 35 years we have grown with the hotel business and created solutions that help hotels run more efficiently, used in 5,000 properties across 32 countries.

Today marks the beginning of a next phase for FCS with our ambition to become agents of change for the hospitality industry and to empower innovation globally. This is an important step in the evolution of the company with our fresh new look embodying our innovative spirit and forward thinking approach.” said Pascale Chatelain, the company’s Vice-President, Global Sales, Marketing & Channels.

Elena Volkova, Head of Product for FCS, commented: “We are thrilled to launch REVO at HITEC this week and to introduce our brand new range of apps to our partners around the world.

Our Housekeeping, Engineering, Connect, Concierge and Recovery solutions have been developed from the ground up after months of research and feature a highly intuitive and easy to use customer interface that will require very minimal training for users.

The unified UX/UI also further eases the integration and transition between the apps, providing a seamless experience to users.

We can’t wait to roll REVO out around the world and help hoteliers unlock even more value from the automation of their operational processes.”

About FCS “We enable hotels to deliver the best guest experience.”

With over three decades of global experience, FCS is a leading hospitality technology platform provider with an extensive portfolio of integrated products used by more than 5,000 hotels, with over 8,000 installations in 32 countries.

Headquartered in Singapore with 13 offices worldwide, FCS’ integrated platform for hotel operations enhances the guest experience by automating and streamlining processes, empowering staff and providing hotel management with real-time information.

FCS’ mobile and web-based applications seamlessly integrate across all hotel operations and include: • Guest Services Management • Housekeeping Operations Management • Engineering and Maintenance Management • Glitch and Recovery Management • Concierge Services Management • Laundry Operations Management • Analytics and Reporting • Gateway and Call Accounting • Voice and Digital Messaging For more information, please visit www.fcscs.com.

Sangheetha KG FCS Marketing and Communications sangheetha.kg@planet1world.com Tel: +65 6723 6732

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ASIA-PACIFIC WATER HEATING EXHIBITION 2019 (AWHE 2019) Date: August 16-18, 2019 Venue: China Import & Export Fair Complex No. 380, Yuejiang Zhong Road, Guangzhou, China Website: http://www.whstgz.com/index.php?lang=en

China Produced 50.26 Million Pieces of Water Heaters in 2017 Data from CNIC registers that by the end of 2017, China was home to 4000+ water heater makers, which collectively produced 50.26 million pieces of water heaters (22.8 million pieces of electric water heater, 18.4 million pieces of gas water heaters, 7.4 million pieces of solar power water heaters, and 1.66 million pieces of heat pump water heaters).

Review of AWHE 2018 AWHE 2018 brought together a wide-ranging selection of esteemed brands in the field, such as Wilo, Grundfos, Dongfei, Enfit, Vinreet, Bedford, Zeshunpu, Tai Lake Star, Sanghui, Maxcozi, KP-Link, SolarShine, Richeng, Minamoto, DIBETTER, and etc. Over 1000 new products were released on site, making the event a truly magnificent festival of water heating technology for insiders alike.

Preview of AWHE 2019 As one of the primary events of its line in China, AWHE 2019 is going to concerntratedly display the new generation of green & smart water heating technologies. 80% exhibitors from 2018 would like to exhibit again in 2019. The 20,000 sq.m show floor of AWHE 2019 is going to be packed with buyers from over 40 countries and regions!

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Exhibition Scope: • Heat Pump Product and Equipment • Solar Water Heating Equipment • Electric Water Heater • Gas Water Heater • Related Accessories and Equipment, Water Management System, Hot Water Solution, Energy-saving Hot Water Project, etc.

Concurrent Trade Shows: • The 15th China Guangzhou International Electric Heating Exhibition (GEHE 2019) • The 11th Guangzhou International Solar Photovoltaic Exhibition (PV Guangzhou 2019) • The 14th China Heat Energy Exhibition • Guangzhou International Heating Boiler and Combustion Systems Expo 2019 For more information about AWHE 2019, please refer to our official website or contact us through e-mail provided below.

Guangdong Grandeur International Exhibition Group Oversea Organizer: Claire Ho Email: info7@grandeurhk.com Tel: 86-20-28945347 Website: www.whstgz.com

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BOTANICA

THE CHEF

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HOT INTERVIEW

1. What drove you to become a chef and what keeps on motivating you?

I have always loved cooking - my earliest memories are of me sitting on the kitchen bench watching my mum bake Anzac biscuits and creating the most amazing pavlovas.

I started working in kitchens when I was 17 years old and since then I have worked for some of the best chefs in Australia.

In fact, my first job was working for George Colombaris (from Australian Masterchef) at his famed Press Club restaurant. From there I moved to Circa at the Prince Hotel (another award-winning restaurant) and then Geoff LIndsay, a chef famed for his modern Australian cuisine. I am continually motivated to learn and experience as much as possible to make myself the best chef that I can possibly be.

2. Where did you get your inspiration from when creating dishes?

For Botanica my inspiration comes from the amazing country of Indonesia. I like to use only the best, ethically sourced, local ingredients and present them in a fresh, contemporary manner. I look to the sea, the land and the garden for inspiration - Bedugal for fresh vegetables, Lombok and Flores for oysters and seafood, and Java for the best beef, lamb and goat and cheese.

3. How do you like working in Indonesia so far? Is there any particular reason on why you move to Indonesia?

Im currently six months in and I love it. I have travelled to Bali many times in the past so to work here has always been on my bucket list!. I love the Balinese (and Indonesian) people and I am so inspired by the rich culture and diversity of landscape, lifestyle and the food. There’s a great crew of Australian chefs here and a really strong sense of food appreciation.

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4. What is your favorite food? Any favorite Indonesian food?

Bali offers unique street food that is rich, aromatic and down right delicious. Babi Guling (bbq suckling pig) is the king, which sees a whole suckling pig is slow-roasted in an outdoor oven for up to12 hours. It is seasoned with Genep (a mixture of turmeric, galangal, coriander seed, garlic and other local spices. Traditionally it’s served with rice and sambal during Hindu ceremonies and celebrations. Other favourites here include Lawar - vegetables coconut and minced meat mixed with riches herbs and spices.

I love stepping out on the street and trying the local vendors as well as any Warung that pops up in my neighbourhood.

5. What is your biggest challenge so far?

I like to take things in my stride, so I am really enjoying being here. The challenges are quite simple things like finding out where to buy certain foods, how to navigate the traffic and the police. There are a few language challenges but I'm learning very quickly kitchen Bahasa Indonesian.

6. Where do you see yourself in the next 5 years? Any big plan?

I hope to still be in Indonesia or South East Asia. I would love to bring Botanica to Jakarta down the track but for now I want to continue to work on the Botanica brand with the Vin+ team

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3RD ANNUAL GLOBAL HOTELS & RESORTS 23rd-24th September, 2019 | Renaissance Riverside Hotel Saigon | Ho Chi Minh City, Viet Nam

HIGHLIGHTS OF THE CONFERENCE 2019

ENDORSEMENT PARTNERS

• An insight on the development of 7 tourism zones with specific tourism products, 46 national tourist areas; 41 national tourist spots; 12 tourist cities and other key tourist spots.

• Exploring the opportunity for over $340 million investment in tourism and infrastructure at the Delta region.

• Outlining the new marketing campaigns for ASEAN tourism in 2018 and beyond.

• Review over the plans & policies implemented to promote tourism in 2017 with an introspect for 2018.

MEDIA PARTNERS

• Understanding of Decree Number 3 in regards to present and future regulations that can transcend the current trends in market.

For further details reach us at - mital@bricsaconsulting.com | www.bricsaconsulting.com

HOT DEALS

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Discover Karma Spa at Karma JIMBARAN Discover Karma Spa offers sublime experiences to nourish, heal and cure including healing treatments, wellness cuisine, yoga and movement therapies. Our Wellness Hub offers a peaceful sanctuary with a lush green outlook whilst our spa team of anatomy-trained and intuitive bodyworkers deliver treatments slowly to ease you into a state of deep healing. Relax and blissfully surrender.

From US$863 for two guests Inclusions: • Two night stay in a One Bedroom Pool Villa • Daily breakfast • Return airport transfers • Daily seasonal fruit basket • Welcome drink upon arrival • Complimentary yoga, book two days in advance • Two 60-minute spa treatments each Longer stays and larger villas available, please enquire with reservations

KARMA SPA PACKAGES KARMA RESORTS 2019

Terms and Conditions All prices are subject to 10% service charge and 11% government tax US$ rates are converted to local currency at time of billing Spa treatments are for massage or facials only Subject to availability

https://karmagroup.com/exclusive_offers/discover-karma-spa-at-karma-jimbaran/

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Discover Karma Spa at Karma KANDARA Discover Karma Spa offers sublime experiences to nourish, heal and cure including healing treatments, wellness cuisine, yoga and movement therapies. Our spa consists of traditional Spa Bales and an Infrared Detox Sauna set into ragged limestone cliffs with 180 degrees of ocean views. Journey down to Karma Beach and experience back-to-nurture massages at our Ocean Segara Spa. Our spa team of anatomy- trained and intuitive bodyworkers deliver treatments slowly to ease you into a state of deep healing. Relax and blissfully surrender.

From US$871 for two guests Inclusions: • Two night stay in a One Bedroom Pool Villa • Daily breakfast • Return airport transfers • Daily seasonal fruit basket • Welcome drink upon arrival • Complimentary yoga classes every Wednesday and Sunday • Two 60-minute spa treatments each Longer stays and larger villas available, please enquire with reservations

KARMA SPA PACKAGES KARMA RESORTS 2019

Terms and Conditions All prices are subject to 10% service charge and 11% government tax US$ rates are converted to local currency at time of billing Spa treatments are for massage or facials only Subject to availability

https://karmagroup.com/exclusive_offers/discover-karma-spa-at-karma-kandara/

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HOT DEALS

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Discover Karma Spa at Karma REEF Discover Karma Spa offers sublime experiences to nourish, heal and cure including healing treatments, yoga and movement therapies. Our Sea Spa provides all the Karma Spa comforts in a beautiful breezy space where you can enjoy the sounds of the ocean as our spa team of anatomy – trained and intuitive bodyworkers deliver treatments slowly to ease you into a state of deep healing. Relax and Blissfully surrender.

From US$713 for two guests Inclusions: • Two night stay in a One Bedroom Seafront Bungalow • Daily breakfast • Welcome drink upon arrival • Fruit basket replenished daily • Return boat transfers (from Serangan to Reef) by Eka Jaya • Two 60 minute spa treatments each • Private yoga

KARMA SPA PACKAGES KARMA RESORTS 2019 https://karmagroup.com/exclusive_offers/discover-karma-spa-at-karma-reef/

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HOT ZONE

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Summer at The Rosé Social

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HOT ZONE Summer at The Rosé Social You have even more reason to rosé all day with the launch of the special new summer menu at Rosé Social in Seminyak. The specialty rosé, which neighbours Botanica in one of Bali’s most popular districts, is excited to take your tastebuds on a trip to Cannes with its new slew of dishes inspired by the South of France, home to the best of the world's rosy hued wine.

All dishes on the new menu are designed to be shared among friends and designed to pair well with Rosé Social's lengthy array of rosé. Enjoy plates of Flores oysters topped with rosé vinaigrette, ginger jelly and fresh herbs or steak tartare created from Warnambool beef, capers, pickles, cured egg yolk and a crusty sourdough baguette. Guests will also be able to satisfy those cheese cravings, with a cheese board on the menu featuring an ever-changing selection from Bali's adored local producers, served alongside lavish and quince paste.

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Singapore: Hotel Market

HOT REPORTS

Market Report - March 2019

MARKET REPORT

Bali Hotel & Branded Residences MAY 2019

BALI: Hotel & Branded Residences

Market Report - May 2019

Source: Capella Ubud Bali, Bali

What shall we pray for now?

Bali Visitor Arrivals: Every Dark Cloud has a Silver Lining

www.horwathhtl.com www.c9hotelworks.com

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BALI: Hotel & Branded Residences

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Market Report - May 2019

3

BALI: Hotel & Branded Residences

Market Report - May 2019

2017

Hotel Performance - By Rate Segment

2017

2018

Occupancy

57%

58%

ADR (IDR)

6,852,000

7,465,000

1 pt.

9%

RevPAR (IDR)

3,917,000

4,308,000

10%

ADR (USD)

511

526

3%

RevPAR (USD)

292

304

4%

2017

2018

Occupancy

71%

69%

ADR (IDR)

2,770,000

2,981,000

-2 pts.

8%

RevPAR (IDR)

1,961,000

2,059,000

5%

ADR (USD)

207

209

1%

RevPAR (USD)

146

144

-1%

2017

2018

2018

Occupancy

71%

72%

1 pt

ADR (IDR)

1,754,000

1,989,000

13%

RevPAR (IDR)

1,237,000

1,438,000

16%

ADR (USD)

131

136

4%

RevPAR (USD)

92

99

7%

www.horwathhtl.com www.c9hotelworks.com

Occupancy

73%

72%

ADR (IDR)

1,696,000

1,781,000

-1 pt.

5%

RevPAR (IDR)

1,234,000

1,290,000

5%

ADR (USD)

127

125

-1%

RevPAR (USD)

92

91

-2%

4

BALI: Hotel & Branded Residences

2017

Market Report - May 2019

2018

Occupancy

71%

75%

4 pts.

ADR (IDR)

922,000

1,158,000

26%

RevPAR (IDR)

656,000

874,000

33%

ADR (USD)

69

75

9%

RevPAR (USD)

49

57

16%

Occupancy

Source: Six Senses Uluwatu, Bali

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BALI: Hotel & Branded Residences

Market Report - May 2019

ADR

RevPAR

Coming Soon

Source: Capella Ubud, Bali

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BALI: Hotel & Branded Residences

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Market Report - May 2019

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BALI: Hotel & Branded Residences

Despite Bali’s tourism market recovery, the resort real estate market remains challenged

Market Report - May 2019

Trends

Source: Harcourts Purba Bali

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BALI: Hotel & Branded Residences

Market Report - May 2019

Hotel Branded Residences Pricing

Hotel Residences Supply

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BALI: Hotel & Branded Residences

Market Report - May 2019

Source: Renaissance Bali Uluwatu

Source: Mandarin Oriental, Bali

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Source: Mandarin Oriental, Bali

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BALI: Hotel & Branded Residences

Market Report - May 2019

Built-up Sales Price - Oceanfront vs.

Guaranteed Return

Brand Price Premium

Owner’s Revenue Share

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BALI: Hotel & Branded Residences

Market Report - May 2019

Looking Forward

Source: Renaissance Bali Uluwatu

Conclusion

Source: Capella Ubud, Bali

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INDUSTRY REPORT

Mental Wellness and Methods MAY 2019

Disclaimer:

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What Is Mental Wellness?

health as:

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4

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BALI: Hotel & Branded Residences

www.horwathhtl.com www.c9hotelworks.com

Market Report - May 2019

7

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stress.

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9

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notes that:

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AFRICA Ivory Coast Rwanda South Africa ASIA PACIFIC Australia China Hong Kong India Indonesia Japan Malaysia New Zealand Singapore Thailand

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EUROPE Andorra Austria

LATIN AMERICA

Cyprus France Germany Greece Hungary Ireland Italy Netherlands Norway Poland Portugal Serbia Spain Switzerland Turkey United Kingdom

MIDDLE EAST UAE & Oman

Dominican Republic

NORTH AMERICA Atlanta Denver Los Angeles Miami Montreal New York Norfolk Orlando Toronto

Singapore: Hotel Market

Market Report - March 2019

MARKET REPORT

Maldives:

Market Overview

MAY 2019

Maldives: Market Overview

Market Report - May 2019

There is nothing quite like a getaway in the Maldives – picture the clear turquoise waters, lazing by the beach, exploring the mesmerising world underwater, and the feeling that you have the whole island to yourself.

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Maldives: Market Overview

Market Report - May 2019

Tourist Arrivals by Air Year

Total Arrivals

Growth

2009 2010 2011 2012 2014 2015 2016

CAAG ‘08 – ‘18

8.1%

Source: Ministry of Tourism, Republic of Maldives

Foreign Tourist Arrivals to the Maldives, 2008 to 2018

Source: Ministry of Tourism, Republic of Maldives

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Maldives: Market Overview

Market Report - May 2019

Share of Arrivals by Region, The Maldives, 2014 to 2018 2012

2013

2014

2015

2016

2017

2018

Asia Americas Oceania Source: Ministry of Tourism, Republic of Maldives

Top 10 Source Countries, 2018 Rank

Country

2018 Arrivals

Market Share

892,476

64.4%

YoY % Change

1 2 UK 4 5 6 France USA 9

Japan

10 Total

Source: Ministry of Tourism, Republic of Maldives

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Maldives: Market Overview

Market Report - May 2019

Share of Beds, By Atoll, Maldives, 2017 (Latest Available)

Source: Ministry of Tourism, Republic of Maldives

Source: Maldives Tourism Yearbook 2018. Beds include all types of Resort bed capacity accounted for 77 percent of total bed capacity in 2017.

Share of Bed Capacity, Maldives, 2018

whale sharks mammal

Source: Ministry of Tourism, Republic of Maldives

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Maldives: Market Overview

Market Report - May 2019

Resort Market

Historical Occupancy, Male vs Other Atolls, 2014 – 2018

Historical ADR, Male vs Other Atolls, 2014 – 2018

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Maldives: Market Overview

Market Report - May 2019

Historical RevPAR, Male vs Other Atolls, 2014 – 2018

Key Highlights • Above US$1,000

• Below US$600

• US$600 – US$1,000 • RevPAR Performance

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Maldives: Market Overview

Market Report - May 2019

Seasonality

Average Length Of Stay

Monthly Occupancy, Overall Maldives, 2016 to 2018

Source: Ministry of Tourism, Republic of Maldives

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Average Length of Stay for Foreign Tourist Arrivals, No. of Days, 2010 to 2021F

Source: Ministry of Tourism, Republic of Maldives

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Maldives: Market Overview

New Supply – Male Atoll

Market Report - May 2019

Keys

Opening

Atoll

Hard Rock Maldives

Upper Upscale Upper Upscale 64

2020

200 Total / Average New Supply – Other Atoll

845 / 121 Keys

Opening

Atoll

26

Baa

109

Raa Upper Upscale

264 Baglioni

Upscale

96 120

1H 2019

Upper Upscale

61 120 200

Raa Sep 2019

Raa

Q4 2019

Baa

Q4 2019

Upper Upscale

95 OZO Maldives

Upscale

200 150

Upper Upscale

Raa Mar 2021

Upper Midscale Upper Upscale

2021 500 Total / Average

2,627 / 146

Overall Total / Average

3,472 / 139

2021

Upper Upscale

Source: Ministry of Tourism, Republic of Maldives

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Maldives: Market Overview

Market Report - May 2019

Market Outlook

resorts in the Maldives.

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Authors

Horwath HTL Georgienne Lee Consultant

development.

glee@horwathhtl.com

regional market reports.

• Hotel Asset Management

• Strategic Advice

Singapore

www.horwathhtl.asia

www.horwathhtl.com

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AFRICA Ivory Coast Rwanda South Africa ASIA PACIFIC Australia China Hong Kong India Indonesia Japan Malaysia New Zealand Singapore Thailand

www.horwathhtl.com

EUROPE Andorra Austria Cyprus France Germany Greece Hungary Ireland Italy Netherlands Norway Poland Portugal Serbia Spain Switzerland Turkey United Kingdom

LATIN AMERICA Dominican Republic MIDDLE EAST UAE & Oman NORTH AMERICA Atlanta Denver Los Angeles Miami Montreal New York Norfolk Orlando Toronto

HOT PLATES

A Taste of the Basque Country

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A Taste of the Basque Country The culinary world is growing rapidly, many culinary lovers are willing to travel thousands of kilometers not only to enjoy the atmosphere but also to taste the typical local food of each region. From now on, there is no need to for us to travel far away to try an authentic dish from a particular cuisine since here in Jakarta there are already plenty of restaurants that offer flavours from all around the world. One of the styles that deserves to be tasted and explored is the Basque Cuisine, originary from the Northern part of Spain.

For those who are not yet familiar with the region, the Basque Country is located in the Western Pyrenees, straddling the border between France and Spain on the coast of the Bay of Biscay. It has its own language, own culinary and traditions, a distinctive geographic and cultural landscape that makes this country unique, especially its culinary scene. Food has always been a high priority for people living in the Basque country, and their respect for their gastronomic heritage is only equal to their enthusiasm for finding new methods and ideas.

“Basque Cuisine is constantly evolving, always adding new ingredients, flavours and techniques that enhace the recipes that have been passed from generation to generation since many centuries ago” – Oskar Urzelai In 2018, four of the World's Top 50 Restaurants where located in the Basque Country, which is home to nearly thirty Michelin-starred restaurants. Basque Cuisine itself refers to the cuisine originated in the Basque Country and includes, between others, marmitako and lamb stews, cod, meat and fish grilled over hot charcoal, Tolosa beans, local paprikas, pintxos (Basque tapas), Idiazabal cheese (sheep's cheese), txakoli (sparkling wine), and Basque cider.

Basque Cuisine always uses the freshest ingredients available, and menus are always very seasonable and flexible.

For example, Spring is the time for anchovies and mackerel, suckling lamb, Idiazabal cheese and petits pois (also known as green caviar), tender baby broad beans, artichokes, asparagus and Swiss chard, Summer brings the freshness of white tuna, sardines, guindilla peppers, tomatoes or green beans. In Autumn, Basque cuisine is invaded by the aroma of cold-cuts and sausages, boletus, ziza and perretxiko mushrooms, black pudding (from Lazkao, Zaldibia, Amezketa and Beasain).

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In Winter it easier to find black beans from Tolosa (with their sacraments: cabbage, black pudding and guindilla peppers), spider crab and elvers, all downed with cider and Txakolí wine, and desserts like ewe’s sheep curds or mamia, apples (baked or stewed), walnuts (with cheese or in a sauce) and chestnuts.

With some of the most delicious options available a short distance away, one coolest things to do is going from one pintxos place to another, San Sebastian being the ultimate place to try them. The old city center is a grid of pedestrian streets lined with traditional bars and restaurants.

The city also offers practical workshops on how to make pintxos where you can learn the secrets of some of the most well known bars as recipes are revealed, presentation techniques are shared and you are also given the chance to make your own delicious pintxos under the guidance of an experienced chef. Enjoying pintxos will not be completed without sipping a good glass of Txakoli, just as the locals do.

Txakoli is a young, slightly sparkling wine with low acidity made from grapes grown in the mountain sides near the sea under the gentle breeze of the Cantabrian Sea. It’s a lot of fun watching the baristas pouring it into the glasses. Traditionally they pour the Txakoli from high above into the glasses.

In additional to Txakoli, another perfect complement to Basque Cuisine is its locally produced cider. Cider is a seasonal produce made with the fruit of apple trees using traditional methods. In the Basque country you can find traditional cider houses where you can pair your cider with menus including delicious ribs, cod omelettes and mouth-watering cheese. Cider is such an important part of Basque gastronomy and culture that several years ago a cider museum, Sagardoetxea, opened.

You can learn more about apples and cider-making, take part in some seasonal activities such as picking apples, or you can even visit the Basque Cider Museum. Some cider houses have started offering guided visits, so visitors can learn about the production process. Experience the ambience and taste of northern of Spain’s, Basque country by visiting Txoko Jakarta, a Spanish restaurant specialized in Basque Cuisine, located in Jl. Suryo No. 6, Kebayoran Baru, as the choice to savour the delicacies of Basque Cuisine in Jakarta.

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TOP NEXT EVENTS

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ANNIE DEAN ,

PROPERTIES BALI Collection

This amazing absolute beachfront estate in Beraban Tabanan, set on 1, 38 Hectares of land, including of one 5 bedroom villa and four 3 four bedroom villas with their own private pools and each villa offers sweeping panoramic views in all directions. + This property would be an ideal for investment for anyone looking to have a permanent residence in Bali and at the same time running a rental business.+ Offered for sale at a very reasonable price of IDR 64,000,000,000 For villa viewing please contact Yanti Wulan at +62 87861533488 Email at ; yanti@anniedeanproperties.com

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Dates announced for new Texcare Asia and China Laundry Expo (TXCA & CLE) 2019 show after merger www.messefrankfurt.com.hk txca-cle.com In an exciting development for China’s textile care market, it’s been announced that the upcoming edition of the new TXCA & CLE show, an international trade fair for textile laundry, leather care, cleaning technology and equipment, will be held from 25 – 27 September 2019 at the Shanghai New International Expo Centre, China. The news comes on the back of a new joint-venture agreement last year between the Texcare Asia show and the China Laundry Expo, meaning the merged shows now serve as the largest international exhibition for laundry equipment and technology in the rapidly evolving Asian market.

Organised by the China Laundry Association and the China Light Industry Machinery Association, as well as Messe Frankfurt (Shanghai) Co Ltd and Unifair Exhibition Service Co Ltd, TXCA & CLE 2019 is expected to attract 300 exhibitors and an estimated 25,000 visitors across 30,000 sqm following the announcement. The three-day event will serve as a platform for industry stakeholders from the entire textile care supply chain to explore new markets, expand their business footprint and capture opportunities both in China and across the world.

The Asian textile care industry in particular has transformed in recent years, alongside the region’s economic growth and increased trade interest from overseas. More and more innovations in automation, smart laundry and digitalisation have been introduced, helping improve the productivity and proficiency of operations whilst also allowing the industry to evolve and stay on-trend.

While these technologies continue to contribute to accelerating growth, new business models such as linen rental, integrated textile rental and laundry services have also been further developed across Asia, and the industry is striving to stay in line with the ongoing demand for energy saving and cost efficiency capabilities.Against this market backdrop and the recent merger news,

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TXCA & CLE will serve as a platform for gathering international and local players to meet, share new developments, and conduct business. Noteworthy exhibitors from previous editions include Alliance, Castic-SMP, Chuandao, Girbau, Haier, Jensen, Kannegiesser, Oasis, Sailstar, Sankosha, Sealion, Weishi, and many more. With preparations now underway for 2019 participants, more big names are looking to exhibit.

Following the merger, many of the products and solutions on display during the event will provide a more comprehensive view of the supply chain. This includes the very latest developments in textile machinery, cleaning systems and accessories, chemicals and consumables, energy saving and environmental protection products, digital and intelligent solutions, leather care products, cleaning machinery, tools and chemicals, rental services, and a number of other related services.

Mr Richard Li, General Manager of co-organiser Messe Frankfurt (Shanghai) Co Ltd, shared his thoughts on the show: “Messe Frankfurt’s global network attracts a strong number of foreign industry players in the field of textile care, which adds an appealing international dimension to this newly-developed trade fair. This also complements the Chinese government’s national strategies to attract more foreign investment, and creates new potential for growth. We are looking forward to continuing the development of the new TXCA & CLE brand with the help of our partners and co-organisers, and we are excited for it to begin.”

Ms Han Xiuping, General Manager of fellow co-organiser Unifair Exhibition Service Co Ltd, added: “According to the China Laundry and Dyeing Industry Development Research Report, China’s textile washing services business income was RMB112.25 billion in 2017, a figure which has risen by over 60% compared to five years ago.

The washing industry in China is developing towards more large-scale operations and at a higher cost and quality. As such, TXCA & CLE will shine a strong spotlight on cutting-edge products, strengthening technological exchanges, and promoting efficient trade cooperation.

The show aims to build a win-win trade platform for not only the whole of China’s washing industry, but for all over the world.”

In order to enhance attendee experience at the fairground, various fringe events will take place around the fairground, which will allow participants to catch up with the latest industry developments, learn about the current market outlook in China, and have valuable networking opportunities with industry peers. Further information on fringe events and other aspects of the show will be revealed closer to the show dates.

TXCA & CLE is an annual event organised by the China Laundry Association and the China Light Industry Machinery Association from the industry, as well as Messe Frankfurt (Shanghai) Co Ltd and Unifair Exhibition Service Co Ltd. To find out more details about the show, visit txca-cle.com or email txcacle@china.messefrankfurt. com.

The show is also a sister event to Texcare International.

Every four years, Texcare International provides an international venue for the textile care sector in Frankfurt, Germany. The upcoming edition will be held from 20 – 24 June 2020. For further details, please visit www.texcare. messefrankfurt.com.

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ITB Asia 2019 16-18 October 2019

• Under the new initiative, ITB Asia will provide complimentary hosting to partners that recommend 15 successful buyers to attend the show • The show has seen an increase in number of MICE buyers following launch of MICE Show Asia earlier this year • About 35% more approved buyers are set to attend ITB Asia 2019

Singapore, 25 June 2019 – ITB Asia, ‘Asia’s Leading Travel Trade Show’, has introduced a new Buyers Elite Partner Programme (BEPP). Under the new initiative, with every partner that recommends 15 successful buyers to attend the show, ITB Asia will provide complimentary hosting. This gives partners a platform to develop stronger trade ties with recommended buyers and secure more business opportunities together.

To uphold the quality of buyers at this year’s show, ITB Asia has been working closely with industry partners old and new, from the MICE, Corporate and Leisure segments.

Visit Finland, Korea Tourism Organization, Singapore Tourism Board and new partner, the Universal Federation of Travel Agents Association (UFTAA), have also been listed as BEPP partners for the event under the leisure segment.

Boost in number of MICE partners and buyers following launch of MICE Show Asia In addition to corporate and leisure partners, ITB Asia has experienced a boost in partners from the MICE segment.

With the launch of the new MICE Show Asia to take place alongside ITB Asia this year, it has attracted a pool of quality MICE buyers to attend the show.

ITB ASIA 2019 INTRODUCES NEW BUYERS ELITE PARTNER PROGRAMME

Corporate partners this year include the Association of Corporate Travel Executives (ACTE), new partner Corporate Travel Management (CTM), and the United Networks of International Corporate Event Organisers (UNICEO).

ACTE will be returning with its Corporate Travel Day once more this year, while CTM will be hosting a conference for corporate travel, providing curated content for the corporate buying segment to learn and network with industry leaders.

Larry Lo, Chief Executive Officer of CTM Asia, said, “At CTM, we seek to remain at the forefront of travel management services. We are partnering with ITB Asia this year to showcase how our innovative technology helps us to provide personalised services and a positive return on investment for our customers – an advantage that ensures we stay ahead of the changes that are sweeping the travel sector.”

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MICE partners under BEPP include the likes of Advantage Meetings and Events, EVINTRA, Helmsbriscoe, who will be bringing the largest contingent of MICE buyers this year, Korea MICE Association (KMA), Penang Convention & Exhibition Bureau (PCEB), Philippines Association of Convention Exhibition Organisers and Suppliers (PACEOS), and the Professional Convention Management Association (PCMA), who is taking part for the first time.

“PCMA is excited to be partnering ITB Asia at their inaugural MICE Show Asia,” says Antonio Codinach, Regional Business Director for PCMA in APAC. “We believe that MICE Show Asia will deliver that platform - to bring the community together to learn and network – and through the education sessions curated by PCMA, we hope to share the knowledge to help spark ideas and discussions within the growing BE sector in Asia.”

Buyers that have registered to attend the show include established MICE planners such as MEP Meeting & Exhibition Planners, Nuskin, Philips, as well as professional associations such as the International Financial Cryptography Association,

International Society for Professional Innovation Management and International Society for Fibrinolysis and Proteolysis.

Increased number of buyers from diverse market Building on the success of 2018’s Buyers Programme, this year’s ITB Asia has already seen about 35% increase in approved buyers. Buyers are coming from across the world but specifically from high-growth markets such as Southeast Asia, China and India.

“As the leading travel trade show, we want to provide a dynamic and diverse platform for our stakeholders to forge strong business relationships. We are pleased to have attracted a greater number of buyers to this year’s show, specifically from markets which have shown to have huge growth potential in travel and tourism. By working closely with our exhibitors and through the new Elite Partner Programme, we hope to spur more business opportunities for both parties,” said Katrina Leung, Managing Director of Messe Berlin (Singapore), the organiser of ITB Asia.

For more information on ITB Asia 2019, visit http:// www.itb-asia.com/ For more information on ITB Asia’s Buyers Programme, visit: https://www.itb-asia.com/buyers-programme For more information on MICE Show Asia 2019, visit https://www.miceshowasia.com/ About ITB Asia 2019 ITB Asia 2019 will take place at the Sands Expo and Convention Centre, Marina Bay Sands, from 16 - 18 October 2019. It is organised by Messe Berlin (Singapore) Pte Ltd and supported by the Singapore Exhibition & Convention Bureau. The annual three-day B2B trade show and convention will feature hundreds of exhibiting companies from the Asia-Pacific region, Europe, the Americas, Africa and the Middle East, covering not only the leisure market, but also MICE and corporate travel. Exhibitors from every sector of the industry, including destinations, airlines and airports, hotels and resorts, theme parks and attractions, inbound tour operators, inbound DMCs, cruise lines, spas, venues, other meeting facilities and travel technology companies are all expected to attend.

Now in its twelfth year,

ITB Asia is the premier meeting place for the travel trade industry for forging new partnerships and strengthening existing business relationships with the most important players in the region. Last year’s edition saw its huge success with over 1,000 exhibitors, over 1,000 quality buyers, more than 7,000 minutes of conference, more than 11,000 attendees and more than 25,000 business appointments were made. About MICE Show Asia 2019 MICE Show Asia 2019 will take place at the Sands Expo & Convention Centre at Marina Bay Sands, Singapore from 16-18 October 2019. MICE Show Asia is where the incentive travel, meetings and events industries come together to connect and build the future of MICE. The annual three-day business-to-business trade show and convention will feature industry suppliers, meetings & events professionals to up-and-coming MICE innovators from a wide range of disciplines, sectors and all levels of seniority.

The show is co-located with ITB Asia 2019, now in its twelfth year. Last year’s edition saw huge success with over 1,000 exhibitors, over 1,000 quality buyers, more than 7,000 minutes of conference, more than 11,000 attendees and more than 25,000 business appointments. It is organized by Messe Berlin (Singapore) Pte Ltd and supported by the Singapore Exhibition & Convention Bureau.

Information About the Data Protection Law Under the data protection law the organisation responsible for this email is Messe Berlin GmbH, Messedamm 22, 14055 Berlin, represented by its management: Dr. Christian Göke (CEO), Dirk Hoffmann; Chairman of the Supervisory Board Wolf-Dieter Wolf; Data protection officer: postal address as for Messe Berlin GmbH, email: datenschutz@ messe-berlin.de. The email address used for the dispatch of this information has been obtained for the purpose of sending press releases. Section 6, Subparagraph 1, Letter f, DSGVO forms the legal basis for this purpose and for the dispatch of press releases to press representatives. The justified interest is that of notifying media representatives about current and future trade fairs and similar events.

This email address will not be passed on to third parties.

You may remove your email address from the press mailing list at any time.

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The hospitality industry is ripe for disruption. A combination of siloed legacy systems, data fragmentation, rising consumer expectations, and high total costs associated with current booking systems, means that the hospitality industry has been slow to transform digitally, until now.

The market landscape is also changing. Consolidations of major brands, for example Marriott and Starwood, are disrupting the sector as merging allows brands to gain bargaining power and drive more direct bookings. We’re also seeing an increase in the independent market and alternative accommodation growing steadily. However, no matter if you are a major international brand, or an independent boutique, the challenges and needs remain the same. To keep up with these changes, the hotel industry needs to adopt seamless, more guest-centric experiences, and technology will play a major role in this success. We spoke to a number of industry leaders to understand which technology trends they think will have a significant impact on the sector.

1. The cloud will future-proof platforms with smart, flexible systems “The rise of personalization is a major trend faced by the entire travel industry. Consumers expect more personalized experiences, from the moment they

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begin searching for a booking, to checking out of a hotel room.

However, a challenge for personalization in the hotel industry is siloed legacy systems, built on a closed architecture. With a majority of data being fragmented, the industry struggles with guest recognition and personalization as these systems lack a complete overview. This is where cloud technology has the ability to solve data fragmenting, and consolidate technologies together through an open platform. By unifying systems, hoteliers are able to understand the guest profile, and preferences across all touch points.” – Ahmed Youssef, EVP Corporate Development and Marketing, Hospitality, Amadeus.

TOP TECH TRENDS READY TO DISRUPT THE HOTEL INDUSTRY

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2. Robots will remain as a gimmick “While robot butlers may be the best way to receive your room service, these are no more than a gimmick. Using a luggage robot as an example, if you think about its application within a resort, from a terrain perspective it would be virtually impossible for the robot to follow its human leader. But in the future, these technologies will still be around, more impressive than the last. Hoteliers should instead be focusing on keeping service human, and how technology can assist humans within the industry. For example, if a light fixture is broken in a hotel room, they can alert the

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hotel staff through an app that triggers an automation flow and send a repairman. Technology should be used to foster an ‘information connection,’ one that helps hoteliers and empowers staff to be more productive.” – Kenneth Law, VP of Global Sales, Banyan Tree.

3. However, Artificial Intelligence and Smart Rooms will become standard across hotels “AI and smart rooms are a trend being adopted by many hotels to create more personable, memorable experience. Using AI, guests are able to use voice commands to order room service, control curtains, set alarms, or even ordering additional towels. If a guest says ‘I want to work,’ room lights will automatically adjust, the television will turn off, and the curtain will be drawn.

Recently we saw the likes of Amazon interject into the hospitality space with a hotel specific, Alexa for Hospitality. This means the technology will become more accessible and affordable for hoteliers and we could see AI and smart rooms become standard across the hospitality industry.” Leanne Harwood, Managing Director – Australasia & Japan, IHG. 4. Booking the perfect hotel room will become easier through 3D/VR/AR technology “Before booking any hotel, consumers will tediously examine the room through the dozens of images provided by the hotel. However, a trend we’re expecting to see continually grow is the use of 3D, virtual reality and augmented reality to map the inside of hotel rooms. This will improve booking in the future, as consumers will be able to freely explore the space and the facilities in a hotel. Further in the future, we can expect to see travellers able to also explore the areasurroundings of the hotel. Overall, these technologies enable more certainty with consumers, that they’re making the most informed decision.” – Alexis Batlle, Co-Founder and CEO, AVUXI. 5. Mobile usage will continue to increase by guests “On a global scale, we’re seeing ever expanding mobile usage by our guests. From searching for hotels, to booking, to checking-in, to browsing for nearby restaurants.

Consumers are reliant on mobile when traveling. To accommodate this trend, hoteliers are focusing on ensuring seamless Wi-Fi network connections within hotel rooms and are beginning to develop dedicated hotel apps.

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Ensuring a seamless mobile experience will be critical in the future.” – Leanne Harwood, Managing Director – Australasia & Japan, IHG. About Amadeus: Travel powers progress. Amadeus powers travel. Amadeus’ solutions connect travellers to the journeys they want through travel agents, search engines, tour operators, airlines, airports, hotels, cars and railways. We have developed our technology in partnership with the travel industry for over 30 years. We combine a deep understanding of how people travel with the ability to design and deliver the mostcomplex, trusted, critical systems our customers need. We help connect over 1.6 billion people a year to local travel providers in over 190 countries. We are one company, with 16,000 employees across 70 offices. We have a global mindset and a local presence wherever our customers need us. Our purpose is to shape the future of travel. We are passionate in our pursuit of better technology that makes better journeys.

Amadeus is an IBEX 35 company, listed on the Spanish Stock Exchange under AMS.MC. About InterContinental Hotels Group (IHG): IHG® is one of the world’s leading hotel companies, with a promise to provide True Hospitality for everyone; making everyone feel welcome and cared for, recognised and respected, whoever and wherever they are in the world. We franchise, lease, manage or own more than 5,500 hotels and 826,000 guest rooms in almost 100 countries, with more than 1,800 hotels in our development pipeline. We are also home to IHG® Rewards Club, our global loyalty programme, which has more than 100 million enrolled members.

About AVUXI: AVUXI created TopPlace™ - the only Plug-n-Play GeoPopularity Engine with worldwide coverage.

TopPlace™ analyzes geo-tagged BigData from multiple sources to help uncover the social highlights of entire cities and neighbourhoods, instantly visualizing what city areas are popular for what, whom and when. Our platform does the complex work of tracking, cleaning and analysing socially relevant geo spatial data, to make it very easy for OTA's and Metasearch sites to increase conversions and average booking value, after a very simple and quick Plug-n-Play integration.

About Banyan Tree:

The Banyan Tree Group is a leading international operator and developer of premium resorts, hotels, residences and spas, with a collection of award-winning brands. Banyan Tree offers a Sanctuary to rejuvenate the mind, body and soul in awe-inspiring locations around the globe. As a leading operator of spas in Asia, Banyan Tree Spa is one of the key features in the resorts and hotels. Its retail arm Banyan Tree Gallery complements and reinforces the branding of the resort, hotel and spa operations. Since the launch of the first Banyan Tree resort, Banyan Tree Phuket, in 1994, Banyan Tree has received over 1,800 awards and accolades for the resorts, hotels and spas that the Group manages. The Group has also received recognition for its commitment to environmental protection and emphasis on sustainability.

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An Three-in-One Event

The regional Hospitality Industry Thinkers, Leaders, Innovators and Decision Makers Under One Roof

Presented by

Series Event Supporters

An Three-in-One Event

An Three-in-One Event

The regional Hospitality Industry Thinkers, Leaders, Innovators and Decision Makers Under One Roof

Series Event Supporters

www.hospitality-asia.com

Hospitality Philippines Conference 2019 October 3, 2019

Marriott Manila Hotel

An Three-in-One Event Investment & Partnership

Operational Efficiency

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FEATURED SUPPLIERS COMING 17-19 JULY, CATCH THESE BRAND FEATURES EXHIBITING AT THE SFFA AND RPB ASIA – THE LEADING TRADE SHOW FOR ARTISAN, GOURMET AND FINE FOOD & DRINK! Everyone’s been there, the arrival of a food coma: head nodding, eyelids drooping and a mind wandering, refusing to think about anything but sleep. At this point in time, it is almost impossible to concentrate, it is tempting to reach for that second – or third – cup of coffee. The smell of a freshly-brewed coffee and a warm cup in your hands, it is all so good… until it’s not. Research has shown the detrimental effects of what caffeinated beverages can bring to your body.

The good news is, there are some amazing alternatives out there to help combat your mid-day slump, without leaving you with the jitters and harsh crash that caffeine does. On behalf of Speciality & Fine Food Asia (SFFA) and Restaurant, Pub & Bar Asia (RPB Asia) 2019, here are some healthy pick-me-up options to switch out your usual cuppa (and where to find them):

TEA (ESSEMBLE SPECIALTIES – ALTHAUS) No matter the occasion or weather conditions, tea can be a tasty beverage, served iced or hot. But its benefits go far beyond refreshment. There is plenty of research showing that drinking tea can improve your health – boosting your immune system, helping with weight loss, contains antioxidants, yet still providing that jolt of caffeine. Combining the demands for highest product quality with modern production methods, old tea traditions with surprisingly new tea compositions, indulge your tea with ALTHAUS’ Deli Pack – offered in a perfect pre-portioned option for a convenient and quick pick-me-up.

Cacao Tea (Sparky Products – Benns Chocolate) From bean to tea, Benns Chocolate produces cacao tea, a chocolate tea made from the highest quality cacao husks and nibs – skillfully roasted, winnowed and blended. Containing theobromine, a natural stimulant with a gentle slow-release effect and ‘bliss chemical’ anandamide, Benns Chocolate’s all-natural cacao tea will not only be able to curb your caffeine addiction but also satisfy your unbeatable chocolate cravings.

Low-calorie, guilt-free and delicious, pick up a box of cacao tea from Benn’s – a perfect little midday treat.

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Apple Cider Vinegar (Willy’s) More than just an ancient folk remedy for an upset stomach, Willy’s believes that apple cider vinegar is more than that. One of nature’s gifts made from the humble apple, this drink contains friendly, probiotic bacteria that not only provides a boost of energy but also aids digestion issues. Not only that, Willy’s is also all about sustainability, from farming methods to their aim at zero waste. Remember, the next time you need that energy kick, just a 25ml diluted dose of this golden liquid from Willy’s Organic daily will do the trick. Like they say, an apple a day keeps the doctor away!

Kombucha (YOCHA) Born out of a desire to help people get back to feeling great, YOCHA’s kombucha is chock full of a variety of 100% natural probiotics, acetic acid and antioxidants. This beverage brings about an array of health benefits – boosting your immune system, aids in weight loss, detoxification and most importantly, increases your energy level. Packed full of nutrition and probiotics in a bottle, sip your way to a healthier gut with YOCHA Kombucha and start feeling good from the inside out today.

COCONUT WATER (SIAM COCO – COCOLOCO) Started as a small family business, Siam Coco has grown from distributing fresh coconuts to restaurants in to manufacturing and distributing Singapore’s first organic coconut water COCOLOCO. This natural low-calorie beverage is known for its concentrations of electrolytes, vitamins, minerals, especially its high content of potassium.

More effective at hydrating the human body than energy drinks, sip away with COCOLOCO’s coconut water for a refreshing, caffeine-free afternoon beverage on a hot day!

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