Edition 27 2016

HOTELIER HOTELIER COMMUNITY | JOBS | EVENTS | HOSPITALITY NEWS | SUPPLIERS | MAGAZINE | WWW.HOTELIER-INDONESIA.COM

EDITION 27TH/VOL XII/2016

I N D O N E S I A

KARL LAGERFELD ANNOUNCES LAUNCH OF GLOBAL HOSPITALITY BUSINESS HOTELIER INDONESIA

DONT MISS THINGS ALL the GOOD

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NEWS

EVENTS

JOBS

LOOK DEEPER

Conception:

Jakarta

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The Indonesian food innovation exhibition

Born in Paris in 1964 / Now in 10 countries More than 250 conferences and experts More than 300 000 visitors worldwilde

WWW.SIALINTERFOOD.COM Join us

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STATE MINISTRY OF COOPERATIVE SMALL & MEDIUM ENTERPRISES OF INDONESIA

DEWAN TEH INDONESIA

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HOT COVER

KARL LAGERFELD ANNOUNCES LAUNCH OF GLOBAL HOSPITALITY BUSINESS

HOTELIER HOTELIER COMMUNITY | JOBS | EVENTS | HOSPITALITY NEWS | SUPPLIERS | MAGAZINE

EDITION 27TH/VOL XII/2016

www.hotelier-indonesia.com

I N D O N E S I A

HOT |

Brief

Dear Hotelier Indonesia readers,

KARL LAGERFELD ANNOUNCES LAUNCH OF GLOBAL HOSPITALITY BUSINESS HOTELIER INDONESIA

EDITOR-IN-CHIEF Hery Sudrajat Advertising +62.812.1978.1196 sales@hotelier-indonesia.com PUBLISHER Hoticom Media International

JOBS | EVENTS | HOSPITALITY NEWS | MAGAZINE www.hotelier-indonesia.com Editorial Disclaimer Hotelier Indonesia (No ISSN:2088-4060) and Hotelier-Indonesia.com consider its sources reliable and verifies as much data as possible.

However, reporting inaccuracies can occur, consequently readers using this information do so at their own risk.Hotelier Indonesia Magazine and Website are sold with the understanding that the publisher is not rendering legal or financial advice.

Although persons and companies mentioned herein are believed to be reputable, neither Hotelier Indonesia, nor any of its employees, sales executives or contributors accept any responsibility whatsoever for such persons’ and companies’ activities. No part of this publication and/or website may be reproduced, stored in a retrieval system or transmitted in any form without prior written permission of the Publisher.

Permission is only deemed valid if approval is in writing.

Find out Gili islands Lombok Hotel Market Update 2016 & Tourism Report by Bill Barnett from C9 Hotelworks, read on page 64.

Prof. Nestorovic the author of Islamic Marketing, explain about ISLAMIC TOURISM: HOW FAR SHOULD THE TRAVEL MARKET GO TO CATER TO MUSLIM TRAVELERS? page 68.

The gathering of international investors, business leaders, government ministers and officials will share information and intelligence during the three-day conference in November on page 14 Hotel Management Asia Summit Returns to Hong Kong to Help Boost Productivity, Innovations for 2017 on page 31 Hotel Technology Hong Kong Conference : Hotel Tech on Best Practices Against Cyberattacks, Cash Relevance in Hotel Business on page 30 This edition Cover : KARL LAGERFELD ANNOUNCES LAUNCH OF GLOBAL HOSPITALITY BUSINESS read on page 26.

Well then I hope you like it. Send your comments and idea if you have one direct to me at : herysudrajat@hotelier-indonesia.com Enjoy reading. More to come

Editor In Chief | Founder

Hery Sudrajat

Contact : admin@hotelier-indonesia.com Website : www.hotelier-indonesia.com | Email : info@hotelier-indonesia.com Follow our twitter : @hotelierindo | Facebook : Hotelier.Indonesia

Asia 2017

CONTENTS 54

16

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26

28

16

HOTS INTERVIEW :

26

HOTS BUSINESS :

28

HOTS LUXURY BRAND :

CHEF JEAN METEIGNER | Globetrotting Chef

KARL LAGERFELD ANNOUNCES LAUNCH OF GLOBAL HOSPITALITY BUSINESS

Karma Group And Sanctum Hotel Group Join Forces To Develop Luxury Rock Styled Hotels

54

HOTS SPOT LEISURE :

72

HOTS ZONE :

THE GRAND HO TRAM VIETNAM’S SEASIDE GEM

PAN PACIFIC NIRWANA BALI RESORT Enjoy Unrivalled Pacific Hospitality

HOTELIER INDONESIA | 27th | Vol 12 | 2016 | www.hotelier-indonesia.com

• 7

»»p.20

»»p.36

»»p.32

»»p.14

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CONTENTS

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HOT |

events CALENDAR

FEATURED 2016 EVENTS / JUL JUL JUL AUG AUG SEP SEP

17TH CHINA INT’L LAUNDRY INDUSTRY EXHIBITION 12 - 14 JULY 2016 SHANGHAI NEW INT’L EXPO CENTER INDONESIA HOTEL TECHNOLOGY EXPO | INTEGRATING 2ND INDONESIA BUILDING MECHANICAL & ELECTRICAL EXPO 27 – 29 JULI 2016, JIEXPO – KEMAYORAN – JAKARTA

ASIA MEETING INCENTIVE TRAVEL EXCHANGE 27 JULY 2016 SINGAPORE EASTFOOD INDONESIA 2016 11 - 14 AUGUST 2016 GRAND CITY, SURABAYA - INDONESIA THINC INDONESIA 2016 31 AUG - 1 SEPT 2016 SOFITEL BALI HOTEL & RESORT - INDONESIA CAFÉ AND BRASSERIE INDONESIA 2016 2- 4 SEPTEMBER 2016 HALL A – JAKARTA CONVENTION CENTER HOTEL SHOW DUBAI 2016 17 - 19 SEPTEMBER 2016 DUBAI WORLD TRADE CENTER

SEP SEP OCT OCT NOV NOV DEC

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4TH ANNUAL AFRICA HOTEL EXPANSION SUMMIT SEPT 8-9. 2016 DAR ES SALAAM, TANZANIA HOSFAIR GUANGZHOU 2016 SEPT 8-10. 2016 CHINA IMPORT AND EXPORT FAIR GUANGZHOU CITY SAUDI INTERNATIONAL HOTEL EXPO OCTOBER 9-11. 2016 RIYADH INTERNATIONAL CONVENTION & EXHIBITION CENTER SLEEPWELL EXPO 2016 OCTOBER 20-23. 2016 ISTAMBUL EXPO CENTER ATATURK AIRPORT TURKEY IRAN HOTEL EXPANSION & DEVELOPMENT SUMMIT 8-9 NOVEMBER 2016 TEHRAN , REPUBLIC OF IRAN SIAL INTERFOOD 2016 9-12 NOVEMBER 2016 JI EXPO KEMAYORAN JAKARTA INDONESIA MIDDLE EAST AFFILIATE TECH 2016 15 DECEMBER 2016

FEATURED 2017 EVENTS / MAR MAR MAR MAY

CAFE ASIA EXPO 2017 2-4 MARCH 2017 MARINA BAY SAND SINGAPORE

POST YOUR NEXT HOSPITALITY RECRUITMENT HERE FOR FREE

NOOK 2017 9-12 MARCH 2017 SINGAPORE EXPO

EXPO CLEAN | LAUNDRY EXPO 2017 23-25 MARCH 2017 JAKARTA INTERNATIONAL EXPO THAILAND LED EXPO 2017 11-13 MAY 2017 IMPACT EXHIBITION BANGKOK

www.hotelier-indonesia.com/jobs

HOTELIER INDONESIA | 27th | Vol 12 | 2016 | www.hotelier-indonesia.com

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HOT |

solution

FAST BOOKING AND OTA INSIGHT FORM

EXCLUSIVE PARTNERSHIP IN ASIA TO HELP HOTELIERS GENERATE MAXIMUM REVENUE Solution providing business intelligence and data management technology to increase hotels occupancy and to ensure price competitiveness

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SINGAPORE – FASTBOOKING has signed an exclusive partnership for Asia to distribute technology platform for UK-based company OTA Insight.

Through this exclusive partnership, FASTBOOKING offers its hotel clients in Asia a solution to stay competitive and substantially grow their business with increased occupancy and at the same time maintain price competitiveness.

OTA Insight is a software application service provider that has developed a platform to provide hotels tools to capitalise promptly on market trends and competitors’ movements.

“OTA Insight is a vital technology for hotels to unlock the relevant market trends and to monitor competitors’ movements which can be viewed at a glance and in real time. We are pleased to have found a partner that has developed a robust platform as technology continues to play a significant role for hotels’ revenue management team,” Grob added.

These tools are: • Rate Intelligence: Live Rate Shopping Tool that is flexible, real-time and simple to use.

• Rate Parity: Live Pricing Summary Report ensuring hotels align with their distribution strategy at any time.

• Demand Forecast Easily track Local Market Demand Forecast and accurately anticipate future room sales.

• Holiday and Event Tracker: Be alerted and plan for future events with the dynamic event calendar.

• Ranking and Review Analytics: Monitor page positioning and review scores versus your competitors, across key OTAs and Meta Sites.

“OTA Insight has helped hotels highlight competitive intelligence effectively and create smarter revenue and distribution strategies. With accurate and actionable insights provided, we have seen hotels increase revenue by 6% while driving ADR and occupancy growth in very competitive markets,” said Gino Engels, Chief Commercial Officer for OTA Insight.With OTA Insight’s tools, hoteliers can improve forecast accuracy and RevPAR, monitor competition efficiently, view all information at a glance within one dashboard and take effective action.

“In this highly competitive landscape, hotels are required to stay on top of its game with reliable information that can be obtained efficiently and accurately. FASTBOOKING is committed to providing a turn-key solution to hotels to meet their needs so as to optimise their revenue management strategy,” said Pierre-Charles Grob, Managing Director for FASTBOOKING Asia.

“OTA Insight is very excited to be working directly with FASTBOOKING Asia as the company has a strong track record of implementing solution platforms to assist hotels in optimising revenue and for hotels to take control of their distribution. We believe that our platform not only complements FASTBOOKING solutions, it would also benefit the hotels significantly,” added Engels for OTA Insight.

OTA Insight has a team of international experts based across Europe, US and Asia Pacific supporting over 3,500 clients in 93 countries.

For more information, visit http://www.otainsight.com Image 1: Caption: Rate Intelligence - Live Rate Shopping Tool that is flexible, real-time and simple to use. Monitor peak seasons, identify and anticipate market trends in real-time with a dynamic dashboard adjustable across room types, the length of stay and rate types. Additionally, automated reports can be scheduled across the next 365 days.

Image 2: Caption: Rate Parity - Live Pricing Summary Report across key Online Travel Agents (OTAs), Brand.com, Global Distribution System (GDS) and Meta Sites such as Trip Advisor, Trivago and HotelsCombined. This report ensures that hotels are aligned with their distribution strategy at any time.

Image 3: Caption: Demand Tracker - Easily track Local Market Demand Forecast and accurately anticipate future room sales Image 4: Caption: Ranking and Review Analytics - Monitor page positioning and review scores versus your competitors, across key OTAs and Meta Sites.

HOTELIER INDONESIA | 27th | Vol 12 | 2016 | www.hotelier-indonesia.com

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HOT |

event

AHTIC WILL SCRUTINISE TOURISM INVESTMENT IN SRI LANKA Tourism insiders believe there has never been a better time to explore investment in Sri Lanka.

After years of civil war, a new stability has returned to the island. It is now officially one of the fastest growing tourist markets in the world. The World Travel & Tourism Council (WTTC) forecasts Sri Lanka’s Travel & Tourism GDP will grow 6.3% /yr over the coming decade and by 2026 the industry will be worth LKR130 bn to the country’s economy. In the words of one senior travel executive: “It’s pretty much a blank canvas to create a new and fresh product.”

New developments face challenges, but the Sri Lankan government is increasingly sympathetic to the right kind of projects.

One of the keys to achieving success is securing an efficient investment model.

The inaugural Asia Hotel and Tourism Investment Conference (AHTIC), organised

by Bench Events in Colombo, will discuss the best way forward, not only in Sri Lanka, but in developing markets across the region.

The gathering of international investors, business leaders, government ministers and officials will share information and intelligence during the three-day conference in November. It is being supported

by Sri Lanka’s president, Maithripala Sirisena, as patron. The official opening was held in the presidential residence.

One of the hot topics on the agenda will be discussion of a recent tourism project, as a case study… Eight acres of pristine beach-front land, within ninety minutes of an international airport, is soon to become Sri Lanka’s largest multi-purpose property development outside Colombo.

But how was the project achieved and what lessons are there for the investors in the rest of the region?

The island development is the first venture into Sri Lanka by the luxury Thai hotel and apartment operator, Dusit Thani.

Work on the “Beachfront Balapitiya”, an apartment and hotel complex, is due to get underway in January 2017.

Just how crucial it has been to get the project right is highlighted by Sri Lanka’s growing tourist numbers – a record two million expected this year, and the government anticipates a doubling of that figure by 2020.

It is being marketed worldwide with a good response from investors eager to take advantage of Sri Lanka’s recovery.

They are being attracted by guaranteed six per cent net returns for five years, paid quarterly in US dollars; freehold titles for owners, as well as substantial capital gains potential of around 30 per cent. It is the only five-star beach-front property available to foreign investors, with 480 metres of private beach.

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Paul Dwyer, Director, Indola Group, said: “The apartments are investment apartments. As such, unit holders lease back to Dusit Thani and earn a rental income. Their freehold title means that the apartment is theirs and they can resell if they want. The returns come as a result of Dusit running the property successfully as a hotel.”

The fact that Sri Lanka is one of the fastest growing tourist markets in the world makes it an obvious choice for developments which fill a demand for international-standard luxury properties.

Most of those expected to arrive are so-called “flashpackers” – wealthier backpacker-style travellers on a good budget.

Ajit Wijesinghe, Director, Indola Group, which developed the resort, explained: “The early challenges were considerable: finding land with a clear title, and negotiating direct access to four beaches on Sri Lanka’s west coast, uninterrupted by an existing railway and highway. But there was also fortuitous timing: the building of the Southern and the Airport expressways, the end of years of conflict on the island and the advent of a more stable economic and political era.”

There will be more than 120 apartments, with the first phase - two of an eventual four towers - due to be completed in December 2018. It is being marketed primarily as a resort, but will also be offered as a pure investment opportunity. Facilities will include all-day dining restaurants, spa and wellness centre, fitness centre and five swimming pools, including a rooftop pool and bar. The second phase will host a further 364 units with the addition of a beach club, tennis court, multi-faith chapel and 2,500 square metre convention centre.

Dusit Thani is considering further developments in Sri Lanka, but like other companies trying to attract investors it is seeking more initiatives from government.

The company wants to see an easier visa system allowing longer stays. It is urging the government to encourage complementary businesses that focus on leisure, such as sports and shopping, so people are more likely to make return trips, even in the low season during the European summer.

It also wants to run more hospitality schools to nurture local talent – the company is already operating many such establishments across the region.

If these factors are in place, Dusit Thani is predicting even bigger tourist growth for Sri Lanka –, and that is giving many investors cause for thought.

Rustom Vickers, Vice President, Dusit International, Development will be speaking at AHTIC in the Hilton Colombo, November 27-29.

He will be in conversation with directors of Indola Group Ltd, Paul Dwyer and Ajit Wijesinghe, the project’s Australian co-developers.

Bench Events managing director, Matthew Weihs, said: “This is a fast-growing tourism development region. Dusit’s Sri Lanka case study will provide one of many substantial opportunities throughout the conference to scrutinise the market and to exchange ideas on how best business and government can work together to make the most of Sri Lanka’s fantastic tourism assets.” www.benchevents.com

HOTELIER INDONESIA | 27th | Vol 12 | 2016 | www.hotelier-indonesia.com

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HOT |

Interview

CHEF JEAN METEIGNER Globetrotting Chef

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[HI] How was the adjustment from Southern California to Southern Vietnam?

[Chef Jean] Here is more quiet, and for me that what I am looking for. Vung Tau is a small town on the ocean but has lots to do. Nearby Saigon has too much traffic for me.

[HI] How has your upbringing influenced your cooking & career?

[CHef Jean] My mom and grandfather love to cook -- my mom French food and my grandfather Italian food.

My uncle use to raise beef which is how I got a job in Trois Gros, a 3 stars Michelin venue.

[HI] Do you have any favorite foodie moments from your childhood?

[Chef Jean] I use to make crepes and sale them at school and make birthday cakes for my friends.

[HI] What would you describe as your cooking style?

[Chef Jean] Modern lite French cuisine with lots of flavors and little fat.

[HOI] What cooking trends have influenced you?

[Chef Jean] Nouvelle French when that was done the right way. Now I like to do more Asian fusion cuisine.

[HI] What inspired your recent menus?

[Chef Jean] Chinese and Vietnamese techniques and flavors mixed with western finishes.

INTERVIEW WITH CHEF JEAN METEIGNER - GLOBETROTTING CHEF Hotelier Indonesia appreciates the opportunity to visit with Chef Jean Meteigner at The Grand Ho Tram, Vietnam’s leading seaside integrated resort.

[HI] How long have you been working at The Grand? What was the career path bringing you here?

[Chef Jean] Almost 4 years I was call by Conny Anderson the ex chef at the time to open The Grand Bistro.

[HI] You’ve spent quite a bit of time working in sizeable metropolitan areas like Paris and Los Angeles. How did you like the restaurant scene in those markets?

[Chef Jean] The LA scene is really diverse with many ethnics concepts lots of Asian and fusion restaurant.

Paris is more about French food the best pastry shops there are Michelin stars restaurants.. They are the key of Paris food scenes, ingredients from Rungis market are the best in the world with lots of seafood from Brittany, cheeses, organic poultry and some of the best Charolais beef you ever see

[HI] What’s the most interesting dish you ever made?

[Chef Jean] We are working on a chocolate foie gras dumpling with orange glaze and crème fraiche chocolate truffle with caviar.

My favorite one is the Imported squab trio with liver dumpling and date spring roll [HI] What’s the atmosphere like in your kitchens?

[Chef Jean] Really quiet and focused. It took few years to achieve it here.

[HI] What do you like to cook at home?

[Chef Jean] Lots of salads, lamb shank, chicken curry or roasted, steamed crabs, prawns with garlic butter, and fish with lime juice.

Hotelier Indonesia would like to thank Chef Jean Meteigner for his time. We’d also like to invite readers to experience his restaurants at The Grand Ho Tram in Vung Tau, Vietnam.

HOTELIER INDONESIA | 27th | Vol 12 | 2016 | www.hotelier-indonesia.com

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Jakarta International Expo - Kemayoran

www.expo-clean.com

Principal Partner :

Platinum Partners :

PT. MEDIA ARTHA SENTOSA T : +62 21 5835 4654 F : +62 21 5830 1097 E : info@mediaarthasentosa.com

expocleanind

@expo.clean @expo_clean HOTELIER INDONESIA | 27th | Vol 12 | 2016 | www.hotelier-indonesia.com • 19

HOT |

Zone

Philippe Arnaud - general manager

Myanmar’s Sanctum Inle Resort To Celebrate October Grand Opening 20 • HOTELIER INDONESIA | 27th | Vol 12 | 2016 | www.hotelier-indonesia.com

INLE LAKE, Myanmar — The first upscale hotel to come on line in one of Myanmar’s most compelling tourist destinations will officially debut October 1 when 94-room Sanctum Inle Resort holds its grand opening on the shores of Inle Lake.

An Olympic-sized swimming pool overlooking the lake, the 150 square meter presidential Sanctuary Suite and a Shan and international cuisine restaurant, The Refectory, are among the new features to be unveiled as part of the Brigitte Dumont de Chassart-designed resort’s grand opening.

“In a region long closed off to the wider world, we’re opening the doors on an experience of accommodation that celebrates removal and contemplation,” said Philippe Arnaud, the resort’s general manager. “Our location invites this sort of mind-set, and our design does, as well.”

At 120 square kilometers and 800 meters above sea level, Inle Lake is renowned for its stilted wooden homes, floating vegetable gardens and fishermen, who propel their boats across the water with a singular, one-legged rowing style.

Two hours by air, car and boat from Yangon, Sanctum Inle Resort inspires contemplation through its off-the-beaten-path location and architectural flourishes that invoke monastic traditions, such as Spanish-style arches and minimalist but modern room designs.

The resort offers four room categories, including a pair of suites with full vistas of the lake, and a window on some of Asia’s most remarkable markets, pagodas and stupas. While the rooms range in size from 40 to 150 square meters, all feature lofty ceilings, natural wood floors, plush beds, air-conditioning and cable TV. The 107-seat Refectory offers a full complement of Chan and Western dishes, and Cloister Bar, an elegant hangout, boasts a selection of Myanmar-brewed beers, international wines and Cuban and Dominican cigars. The resort’s Chapter House is a quiet venue with books and board games that can be transformed into a meeting space.

Totaling 170 square meters, Sanctuary Spa is home to five treatment rooms and offers a multitude of therapies including its signature Tamarind Scrub with tamarind harvested from the property, as well as hot stone massages and facials. In addition to the saltwater swimming pool, a fully-equipped gym will be ready in time for the grand opening.

To encourage exploration of the area, the resort’s team has developed eight tours ranging from a half-day cycling excursion to Red Mountain Estate winery to a full-day trip to Kakku’s ancient temples.

Traditional dancers and musicians from the Shan, Intha and Pao tribes will gather on the property to mark the grand opening and celebrate a sunset barbecue buffet dinner with cocktails and candles floating around the resort’s jetty.

Just as Sanctum Inle Resort’s architecture blends the traditional and the modern, the event will also include a fashion show of recycled garments, fireworks display on the lake, and DJ spinning the decks at the resort’s Cloister Bar. Opening room rates start at MMK 334,470 ++ [USD 284 ++] per night.

Sanctum Inle Resort inspires contemplation through its off-the-beaten-path location and architectural flourishes that invoke monastic traditions, such as Spanish-style arches and minimalist but modern room designs.

Ranging in size from 40 to 150 square meters, all of Sanctum Inle Resort's rooms feature lofty ceilings, natural wood floors, plush beds, air-conditioning and cable TV.

HOTELIER INDONESIA | 27th | Vol 12 | 2016 | www.hotelier-indonesia.com

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GREAT SUCCESS OF CHINA LAUNDRY EXPO 2016 2016 THE 17TH CHINA INTERNATIONAL LAUNDRY INDUSTRY EXHIBITION (CHINA LAUNDRY EXPO 2016), THE MOST INFLUENTIAL AND AUTHORITATIVE ANNUAL SHOW IN LAUNDRY INDUSTRY WERE HELD IN SHANGHAI NEW INTERNATIONAL EXPO CENTER FROM JULY 12-14.

This year, the show covered nearly 20,000 sq.m, attracted 16,010 attendees to visit and purchase. The exhibition showcased about 400 brands from 16 countries and regions including the U.S., Japan, U.K., Germany, Netherlands, Denmark, Italy, France, Spain, Belgium, South Korea, HongKong and Taiwan, etc.

Since first held in 2000, China Laundry Expo, organized by China Laundry Association and Unifair Exhibition Service Co., Ltd., has gone through 16 years. Keeping up with the laundry market, China Laundry Expo promotes rapid development of laundry industry with its global perspective and dedicated effort.

As an international professional trading platform, China Laundry Expo with about 400 native and foreign well-known brands, devotes to presenting the most advanced and latest technology, equipment, apparatus and chemicals for laundry and dry-cleaning, leather conditioner, laundry franchise, design and construct for laundry factory, and other relevant services.

Exhibit brands of China Laundry Expo 2016 include Kannegiesser, Primus, Speed Queen, Unimac, Jensen, Unisec, Milnor, Sankosha, Bowe, Dowper, Seitz, Kreussler, SAN-AI, YAC, Multimatic, Hydro, Renzacci, Fenice, Anghinetti & Camptel, Everstrong, Shinlon Banner, Valmet, Ebisu, Cliffton, Angeline, Sealion, Weishi, Sailstar, Oasis, CSM, Topoly, Laundrymate, United Electric, Yasen, Shanghai Jieshen, Eliza, Sanhe Jieshen, Chengde Huawei, FHE, Ao Hao, Yilan Jie, Bonnych, Sovell, Huahai Zhibang, Teda, Finove, Churun, Sunshine, Tianjin Weili, Solunar, Billion, Greaterbio, Junping, Top System, Youte, Shengxuelianhua, Sheng Jin, Feniky, Jie Bao, Zhongxin Weiye, etc.

China Laundry Expo continuously expands towards industry segmentation, absorbs potential enterprises and supports emerging forces, paving the way for industrial cross-border development.

According to the statistics, this year, the number of new exhibitors accounts for nearly 40% of the total, compared to last edition held in Shanghai. With today’s sluggish real economy, service-oriented laundry industry developing vigorously proves that China Laundry Expo is sensitive on industry development based on market research.

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Economic growth is gradually slowing down since this year. However, in the wave of O2O, increasing demand on clothes washing, caring and maintenance presents an optimistic market sight and attracts great investment into laundry O2O. Although the venture capital boom is thought to be passing and O2O does not completely turn over the industry, it is still an important driving force for industry upgrade and progress.

Among new exhibitors of this year, amount of companies in laundry management software accounts for higher proportion such as Laundrapp, Youxi, Quanjia, etc. Main products include self-service locker, online laundry collection software, laundry factory management system, etc. Certainly, the mode of “central laundry factory + laundry collection shop” will be in a trend of expansion.

With rising amount of laundry outsourcing for hotel linens and community laundry services and higher standard on linen cleanness, centralization and energy conservation are required for central laundry factory. Moreover, some insiders call for formulating linen laundry standard to strengthen industry management. These require higher performance on R&D and technical innovation of upstream laundry.

Large capacity tunnel washers are more intelligent with less water and energy consumption. The white-hot competition in laundry and dry-cleaning equipment is in the proof of diverse and intense product types. The innovative products are the core strength of finishing equipment. The number of display equipment required for the construction of the central laundry plant is also rising.

At the same time, the number of exhibitors in leather care industry greatly increases. As a professional market segment in laundry and dyeing industry, the leather care industry is developing rapidly in recent years, and moving into an independent and professional industry, compared with the subsidiary of dry-cleaning and luxury shop in the past. The specialized equipment and chemicals for leather care are prospering.

Thus, the 4th China Leather Care Technology and Product Exhibition were held together with this year’s expo, to provide a diverse platform for the professional buyers.

China Public Textile Laundry Exhibition and China Laundry Franchise Exhibition were taking place simultaneously. In light of exhibitors, power-oriented enterprises prefer to highlight their advantages on whole line optimization and supporting services; overseas enterprises are actively promoting their products to better adapt Chinese market; while small- and medium-sized companies and new enterprises focus on the demonstration of single equipment and proprietary technology.

The biennial China Laundry Industry Award Ceremony has been highly concerned by the industry, as it helps to establish industry benchmark through recognition and promotion to the people and enterprises who make significant contribution to the industry.

In order to enhance communication and cooperation, the committee organize the first “China Outstanding Laundry Service Companies Show”. The show is recognized as a presentation of excellence in laundry service area, and it has been positively supported by 26 industry associations of 21 provinces and cities from across the country and participation of 156 laundry service companies. It is a review on China laundry service industry’s performance during the past twenty years, to fully present the industrial overall development level. The show is widely appreciated by the insiders.

“It was interesting to see the Chinese PTC (Professional Textile Care) industry coming together during this year's China Laundry Expo. The number of visitors, the increased attention from International suppliers and the many Chinese suppliers leads to the conclusion that the Chinese market is still developing very well. We had a number of interesting and constructive conversations during the show, whether it is meeting new (potential) partners or catching up with familiars.” Said Mr. Léon Wennekes, Secretary General of CINET. China Laundry Expo has developed to be a world-class fair in laundry industry whether in terms of scale or the number of participating brands and attendees. Next year, the show will be held in Beijing.

HOTELIER INDONESIA | 27th | Vol 12 | 2016 | www.hotelier-indonesia.com

• 23

HOT | Spot

leisure

CAPTURING THE CHARISMA, CHARACTER AND WARMTH OF THE DOMINICAN CULTURE, CASA DE CAMPO ENCOMPASSES 7,000 VERDANT ACRES, OFFERING PRIVACY FOR THE AFFLUENT AND THE PROMISE OF PURE PERSONALIZATION. FOR MORE THAN 40 YEARS, THIS DISCREET ENCLAVE HAS BEEN A FAVORED ESCAPE FOR THE WORLD’S FINANCIAL MOGULS, POLITICOS AND HOLLYWOOD’S ELITE. Expertly enhancing the typical Caribbean beach vacation with endless avenues for play, Casa de Campo is the premiere luxury resort destination. Elite sport clubs dot the property including famous Pete Dye golf courses, 245-acre Shooting Center, Polo and Equestrian Center, La Terraza Tennis Center and more.

Guests, soon to become “familia,” explore the lush, tropical grounds on personal carritos (four-passenger touring carts provided with each hotel room and villa home). Situated on the southeastern coast of the Dominican Republic, in the town of La Romana, Casa de Campo is edged by the Caribbean Sea on one side and the winding Chavon River below on the other.

A cloistered world unto itself, the resort is an Eden resplendent with native sea grapes, Flamboyan trees blooming with fiery hued flowers and lush bougainvillea in shades of fuchsia, amethyst and white.

GOLF TO DYE FORE: 90 Holes of Awe-Inspiring Golf Designed

by Pete Dye Casa de Campo is the Caribbean’s premier golf destination with four courses designed by Pete Dye (including courses listed below and La Romana Country Club, a private 27-hole course open to members only). It is home to the Casa de Campo

Golf Academy and Director of Golf Robert Birtel guarantees the highest level of service as he oversees all golf operations, activities, and services, with a priority on enhancing the golf experience for all members and guests.

Only at Casa de Campo can you play a different course each day at the same resort, with three completely different experiences.

TEETH OF THE DOG (18 HOLES/7,471 YARDS) Ranked as the No. 1 course in Latin America and No. 39 Worldwide by Golf Magazine. The course captivates with devilish doglegs, signature Dye obstacles and trade winds courtesy of Mother Nature -is the only course in the world with seven Caribbean-edged holes.

Originally named Cajules I, this seaside course was built entirely by hand. A Dominican crew of 300 used sledgehammers, pickaxes and chisels (often cut when working on the course) and referred to the area as Dientes del Perro, or “Teeth of the Dog” – and the name stuck.

DYE FORE (27 HOLES/7,740 YARDS) Dye Fore is visually intimidating with seven cliff-side holes that drop a staggering 300 feet to the Chavon River below -- challenging players with up to 40 mph gusting winds. Par three holes, #12 and #15, are two of the greatest in the world and the entire course offers 360 degree views of the Caribbean Sea, Dominican mountains (the highest mountains in the Caribbean), Chavón River, Casa de Campo Marina and Altos de Chavón artists’ village. The course was renovated in August 2014 with Paspalum greens.

Dye Fore’s newest nine, Dye Fore Lagos, opened September 2011 on the northeast side of Dye Fore.

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Five holes linger next to three massive lakes including the two par three holes leaving only a sliver of saving greens running along the lake border. A flatter section of Dye Fore than the rest, this nine-hole addition adds a different and fun dynamic to the resort rotation.

THE LINKS (18 HOLES/6,900 YARDS) Dye’s encore, built five years after Teeth of the Dog, was an authentic links-style course hauntingly reminiscent of the British Isles. Recently renovated and planted with Paspalum greens, Dye originally referred to the 6,900-yard Links course as La Barranca or "the little hill."

Situated inland, water comes into play on five holes, while grass roughs and multiple sand traps keep players on their toes.

Our magnificent golf courses have received a collection of awards, such as: • • • • • •

Golf Resort of the Year 2015 by IAGTO Teeth of the Dog – Ranked #39 in the World by Golf Magazine – 2015 Teeth of the Dog- Ranked #56 in the world by Golf Digest -2016 Dominican Republic’s Best Golf Course – Teeth of the Dog -2015 Caribbean’s Best Golf Course – Teeth of the Dog -2015 Dominican Republic’s Best Golf Hotel – 2015

The ideal place for golf vacations, family getaways, groups and conferences and destination weddings, Casa de Campo is a full service resort that is more than just a mark on the map, it’s a state of mind and way of life.

Casa de Campo Resort & Villas La Romana, Dominican Republic http://www.casadecampo.com.do/

CASA DE CAMPO RESORT & VILLAS:

THE CARIBBEAN'S MOST EXCLUSIVE RESORT DESTINATION

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KARL LAGERFELD ANNOUNCES LAUNCH OF GLOBAL HOSPITALITY BUSINESS 26 • HOTELIER INDONESIA | 27th | Vol 12 | 2016 | www.hotelier-indonesia.com

The renowned fashion house under the creative direction of Karl Lagerfeld introduces KARL LAGERFELD HOSPITALITY, its international hospitality brand, in partnership with Brandmark Collective.

KARL LAGERFELD is pleased to announce the expansion of its globalbusiness with plans to build an international hospitality brand named KARL LAGERFELD Hotels & Resorts.

KARL LAGERFELD Group has entered into an exclusive, long-term license agreement with Brandmark Collective B.V. KARL LAGERFELD Hospitality will translate Karl Lagerfeld’s vision and unique aesthetic into bespoke projects including hotels, residential properties, restaurants and private clubs. Each property will reflect Karl’s renowned, cutting-edge approach to style and signature touch that surpasses the boundaries of fashion alone.

“Expanding our brand into the hospitality sector reflects our greater vision to broaden KARL LAGERFELD’s comprehensive lifestyle experience,” said Pier Paolo Righi, CEO and President of KARL LAGERFELD. “Developing the KARL LAGERFELD sixstar hotel in Macau, which is scheduled to open in 2017, has been an exciting process for our whole team, and we look forward to further expanding in this field.”

“We inherently understand the unique needs of hospitality owners and developers,” said Tony Kurz, CEO of Brandmark Collective, and will collectively deliver the KARL LAGERFELD brand offering in a way that celebrates the designer’s unique talent and approach to fashion and lifestyle.”

“Karl Lagerfeld Hospitality” is currently exploring opportunities in gateway markets and resort destinations worldwide.

KARL LAGERFELD COMPANY PROFILE

As one of the world’s most celebrated fashion designers, Karl Lagerfeld is globally renowned for his aspirational and cutting-edge approach to style. The iconic designer’s namesake fashion house reflects his own signature aesthetic through creative, cool and accessible-luxe apparel and accessories.

KARL LAGERFELD delivers distinctive style and quality to consumers through a breadth of collections including ready-to-wear for men and women, kids, accessories, bags, watches and eyewear. These collections are complemented

by LAGERFELD – a line of casual but refined urban menswear – and premium fragrances, which were added to the portfolio in 2014. In 2015, the company announced the launch of its online global women’s flagship store on Karl. com.

The KARL LAGERFELD brand integrates its unique approach to design with an innovative digital strategy and global 360-degree vision, reflected through an expanding network of retail stores and wholesale locations worldwide.

BRANDMARK COLLECTIVE COMPANY PROFILE Founded in 2015, Brandmark Collective is a licensing platform that translates, launches and manages a suite of existing brands in the hospitality space. The founders have helped to create, launch and/or operate more than 25 hotels around the world, with extensive hospitality experience across all key disciplines.

Together, Brandmark Collective and its partners create branded products in multiple hospitality categories that are strategically licensed and managed, as appropriate, across the following categories: hotels, resorts, private clubs, food & beverage, and residential. www.karllagerfeldhotels.com www.brandmarkcollective.com

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Luxury BRAND

KARMA GROUP AND SANCTUM HOTEL GROUP JOIN FORCES TO DEVELOP LUXURY ROCK STYLED HOTELS John Spence, Chairman and Founder of award-winning international travel and lifestyle brand, Karma Group and Mark Fuller, hotel legend and CEO of Sanctum Hotel Group have announced a joint venture to develop a series of authentic luxury rock styled and orientated hotels in strategic locations around the world, accompanied by an exclusive private membership club.

Spence and Fuller have identified a huge gap in the market for this style of hotel, which will combine the credibility and glamour of being frequented by rock royalty and music industry management. Combining the ultimate in luxury and comfort with a rock edge, the hotels will be the number one destination for the discerning traveller accustomed to a stylish and vibrant lifestyle.

Boasting the finest quality furnishings and impressive attention to detail, the hotels will feature top of the range facilities such as recording studios, cinema screening rooms, spas, world-class restaurants and bars.

Additionally, there will be a highly aspirational and exclusive membership club based around these properties, providing members not only great rates and discounts at the properties, but also 'money cant buy' benefits such as preferential tickets to rock concerts as well as VIP experiences like meeting bands and back stage tours. Initially the members club will focus on the existing Sanctum Hotel Group properties in England, as well as Karma Group’s stable of resorts, but the partnership is currently investigating options to roll out new hotels, primarily in major music hubs visited by leading touring artists, such as New York, Los Angeles, Melbourne and Berlin.

“Bringing together our enormous collective experience, in both the music and hospitality industries, to plug the gap in the market for authentic, quality rock and roll inspired hotels seems only natural,” said John Spence.

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“Both Mark And I Feel That Our Brands Are Ideally Aligned To Create An Extremely Successful Venture And, Above All, We Share The Mantra Is That We Are Not In The Accommodation Business, But Rather The Entertainment Business. Our Global Partnership Uniquely Opens The World’s Finest Locations To Lovers Of Music And Followers Of Our Philosophy Of Life Being A Celebration Of Hard Work Followed By Hard Play.”

“We’ve created a strong brand in the UK and our existing hotels, year upon year continue to achieve fantastic success,” said Mark Fuller, CEO of The Sanctum Hotel Group. “We provide a unique offering; a five star hotel experience, a twist of rock ‘n’ roll and an abundance of incredible facilities. We’re thrilled to be working with Karma Hotels to bring our vision to 20 key cities across the world.”

Spence and Fuller have both enjoyed extensive and successful careers in both the music and hospitality industries. In the early ‘80s, John cut his teeth as a music agent in London and it was during this time that he formed a friendship with Fuller who has had huge experience over the years setting up and running some of the leading clubs and venues in London. Mark’s partners at Sanctum Hotel Group, Rod Smallwood and Andy Taylor are two of the most prominent managers in the music business who have looked after many high profile bands and artists, including Iron Maiden.

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Hotel Tech on Best Practices Against Cyberattacks, Cash Relevance in Hotel Business

Hotel Technology Hong Kong Conference

Hong Kong – The Hotel Technology Hong Kong Conference (Hotel Tech HK) wrapped up its annual conference where over 100 delegates had gathered at The Mira Hong Kong on 8 Sep 2016. Organized by Questex Hospitality Group, Hotel Tech HK serves as a platform for hotel IT leaders where they addressed the latest technological trends in today’s hospitality industry.

Entitled “Streamline Operations, Improve Efficiencies, and Create Business Opportunities”, Richard Stagg, Director and Managing Consultant, Handshake Networking Ltd, kicked off his keynote address on building a virtual wall around your hotel. According to Trustwave data, hotels have become easy targets, resulting in 55% of back-of-house networks attacked while 45% come from direct attacks against POS. Stagg also encouraged continuous vigilance and provided best practices.

Keynote speaker Dr. Markus Schuckert, Assistant Professor, School of Hotel and Tourism Management, The Hong Kong Polytechnic University, discussed the relevance of cash in today’s market. Dr. Schuckert discussed the pros and cons and whether one is excluding oneself from business opportunities if one is not connected to one payment system like Alibaba’s ALIPAY or Apple’s Apple Pay. A wide range of panelists covered various topics, including putting content into context, the significance of Cloud to hoteliers, and tech trends, best practices and game-changers for hotels.

Delegates at Hotel Tech HK were also able to further their experiences through its co-location with Hotel Management Asia Summit – a thought leadership forum for Hotel General managers and operation/ finance/ HR/S&M heads.

About Questex Hospitality + Travel The Questex Hospitality + Travel Group of Questex LLC serves the worldwide hospitality, travel and related industries that together contribute over $6 trillion to the global gross domestic product. Through an innovative platform of targeted solutions, the group serves the sector’s entire ecosystem, from tourism and hotel development and investment to hotel design, purchasing, management and operations.

The Questex Hospitality + Travel Group supports every B2B segment of the industry, from investment and development to management operations, sales and marketing of hospitality and travel products to destination development and marketing, via proven demand generation, learning, loyalty and rewards solutions as well as a network of live events.

This division of Questex is aligned around three broad market segments – hospitality, travel, and meetings – and supported by its digital media staff.

Website: http://www.questexevent.com/ HotelTechConference/2016/hongkong

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Returns to Hong Kong to Help Boost Productivity, Innovations for 2017

Hotel Management Asia Summit Hong Kong – The Hotel Management Asia Summit (HMA), which is organized by Questex Hospitality Group, completed its summit with over 22 international speakers and 120 delegates at The Mira Hong Kong on 8 Sep 2016.

A wide range of hoteliers from C-suite executives, VP Operations to Property GMs to property owners attended the region’s prime conference themed: “Top Line and Bottom Line Management Strategies for Hotel Leaders” in a closed-door environment.

Energetic speakers and diligent delegates made the one-day event a memorable experience as the latest insights, innovations, and what to expect in 2017 were discussed both on and off stage.

Discussion leader Giovanni Angelini, Chairman of Angelini Hospitality, along with fellow Bernardo Cabot Estarellas, Regional Vice President Asia Pacific, Meliá Hotels International kicked off the conference as they discussed Short to Medium Term Success Strategies Amidst Turbulent Economy. The pair discussed market outlook and expectations for the next three to five years as well as revenue generation best practices.

In addition, delegates benefited from the web-application platform sli.do to share their concerns, questions to both speakers and delegates attending the event, resulting in them experiencing a fruitful conference and having their voices heard in realtime.

A flow of panel discussions followed suit from high caliber CFOs during the finance panel as they discussed best practices in financial projection and how to best deal with bottom line performance especially in negative growth situations to back-toback management panel discussions.

HMA Summit 2016 returned to Hong Kong after a sabbatical year and is part of the Hotel Management Summit Series – Asia’s principal regional hotel management conference series. In the past, the series has gone to Bangkok and will end this year in Singapore on 20 Oct 2016 at the Marina Bay Sands, Singapore.

About Hotel Management Asia Summit (HMA Summit) The leading conference in Hong Kong that directly addresses all operational/management challenges, the Hotel Management Thailand Summit provides a platform for hotel executives from both corporate level and property level to discuss key operational, branding and financial issues directly impacting corporate and property P&L. CEO, COO, CFO, VPs, GMs, Financial Controllers, and executive committee members will gather to strategize and debate on essential topics including brand equity, cash-flow management, cost control, innovation and staff retention and development.

Industry leaders will share their best practices and recommendations with their peers. www.questexevents.net/hmasummit

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Smaller hotelchains can now get smarter for the smart

guest

Hotel guests are increasingly valuing the digital experience - often more than other amenities a hotel might offer - but how can smaller hotel chains implement the technology to compete with 'mega chains'?

Derick Lee, VP Global & Vertical Accounts at ALE, explains how new developments in digital communications technology are enabling smaller hospitality companies to embrace the digital age and enhance the overall guest experience by providing comprehensive Wi-Fi, customer service apps and guest feedback for analysis.

Our company recently established a Travel, Hospitality and Leisure Solution Unit to address this market and deliver solutions that provide a fully connected guest experience for hotels of any size, not just the biggest chains. Today, it is rare to find a guest without at least one smart device.

The need for Wi-Fi has become an industry standard requirement, as guests are keen to stay connected wherever they go.

In fact, a recent survey showed that many guests favoured Wi-Fi access over complimentary breakfast and free parking. It is this desire for connectivity that has led to guests placing increasing significance on the availability of Wi-Fi during their hotel stay – a simple demand, yet one that many small hotels lack the capacity to provide to a consistently high standard.

I believe there are three key technology developments that will determine whether smaller hotel chains can keep up with the continuous consumer-driven demands: for guests, comprehensive connectivity via Wi-Fi and the support for applications on guest devices to provide customer services and give them greater control over their stay, and for hoteliers, the ability to collect and analyse the data from guest usage to better understand their requirements.

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SMALL HOTELS CAN NOW OFFER A FULL WI-FI ENABLED GUEST EXPERIENCE Guests have been able to download concierge apps for some time - to find and view information such as the hotel directory, restaurant and room service menus, swimming pool and spa - but not been able to book any of these services directly from the app. But now new BYOD guest telephony apps are available, priced for the budgets of smaller hotel chains, that allow all these services to not only be viewed, but the app can be used to book a table in the restaurant, order a taxi, book a spa treatment or make a phone call using the hotel's Wi-Fi and avoiding expensive international calling rates.

These e-concierge applications can be used by guests to book additional services in the hotel and nearby restaurants, lock and unlock their door, even personally tailor aspects of the in-room environment such as heating and lighting. Importantly for smaller hotel chains, staff workloads can be re-prioritised far more effectively through this guest empowerment.

Apps such as the Alcatel-Lucent Enterprise Mobile Guest Softphone can exploit this potential by allowing guests to use their mobile device as an extension of their room phone, receiving calls anywhere in the hotel. Hotels can create value added opportunities by offering service or external calls via guest devices on Wi-Fi. Employee mobility and efficiency benefit from this connectivity, such as with notifications sent via smart devices or smart room phones to reception with room status updates or to streamline processes and reduce occupancy disruption.

Any hoteliers doubting the value of these services should take note of research indicating 'more than 60% of travellers prefer to purchase and reserve hotel guest services using mobile devices rather than face-to-face with hotel staff'.

THE TIME IS RIPE

But many ageing hotel networks will struggle to provide a consistent Quality of Service for this new range of applications. Modern demands for bandwidth, multiple device connectivity and extensive connection range coupled with existing old telephony systems, have already begun to place strain on existing hotel systems.

Add to this the fact that many businesses and service providers in Europe are are moving to an ALL-IP telephony environment over the next few years, and switching to IP telephony throughout the hotel network makes sense.

It provides benefits to both guest and hotel equally, with the ability to offer free internal and low cost external calls, all based on a network infrastructure for the future.

LOOK TO THE CLOUD

Smaller hotel chains can now compete with 'mega chains' by offering these services for modest outlay - using the cloud to deploy them. Cloud is reliable, cost-effective, low maintenance - and in the case of Alcatel-Lucent Enterprise, can be offered on a Pay Per Use (PPU) basis tied to occupancy rates.

The result is a flexible, scalable solution that smaller hotel chains can easily afford.

All this needs to be integrated with a network management system that allows hotels to build for each guest 'one profile, many devices', manage each guest's multimedia account, and retain that guest's profile so that, in the now much more likely event of a re-booking, the hotel can provide a consistent level of personalisation. This personalisation can be improved by collating guest app usage data from booking, all the way through to checkout.

With these enhancements, hoteliers now have the unique opportunity to not only offer a smarter service for the mobile guest, but to turn each guest into a fully connected 'smart guest'. ***

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Gallery

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the 17th China International Laundry Industry Exhibition 2016

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Gallery

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Hotel Management Asia Summit Returns to Hong Kong to Help Boost Productivity, Innovations for 2017

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Gallery

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Hotel Tech on Best Practices Against Cyberattacks, Cash Relevance in Hotel Business

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Gallery

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IGA | indonesian gastronomy association GAStro soiree | a focus to indonesian legendary cookery cuisine

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Gallery

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grand accom casino

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leisure

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THE LEGEND GOLF AND SAFARI RESORT, LIMPOPO PROVINCE, SOUTH AFRICA

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leisure

THE LEGEND GOLF AND SAFARI RESORT, LIMPOPO PROVINCE, SOUTH AFRICA The Legend Golf and Safari Resort is situated within the Entabeni Safari Conservancy in the malaria-free Waterberg Region of the Limpopo Province of South Africa, just a 35 minute flight or a two and a half hour drive from Johannesburg. This Resort is setting new standards in exclusivity and tranquillity and reflects the rich cultural legacy of this ancient part of Africa.

The Legend Golf & Safari Resort consists of an exceptional and unique 18-hole Signature Course, a luxury estate and many other facilities, situated on a Big 5 Game Reserve in the heart of the African bush.

RESORT SUITES As the Legend Golf & Safari Resort Suites are built in the bush there are no fences or gardens within the resort grounds - just 220 wonderful rooms, built across the bush within the resort.

The suites, consisting of four or five individual bedrooms linked by walkways, offer accommodation of unmatched, timeless elegance dedicated to relaxation and reflecting the African wilderness. Bedrooms measure approximately 36.21 m2 in size (including en-suite).

Panoramic views are enjoyed through large picture windows while glass sliding doors lead onto a secluded outdoor patio. The generously proportioned bedrooms include a small seating area and luxurious en-suite bathroom with double vanity, spacious shower and separate bath.

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THE LEGEND GOLF AND SAFARI RESORT, LIMPOPO PROVINCE, SOUTH AFRICA

The combination of design elements and high quality finishes ensure a uniform standard of luxury and elegance throughout the Resort.

ACTIVITIES Game Viewing The wildlife experience is impressive with more than 55 mammal species (including the big five, consisting of lion, buffalo, elephant, leopard and rhino) 300 plants species and 380 bird species....not to mention the wide variety of insects, reptiles and amphibians all co-existing in five spectacular diverse eco-systems including grasslands, bushveld, forests, mountains and river beds.

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THE LEGEND GOLF AND SAFARI RESORT, LIMPOPO PROVINCE, SOUTH AFRICA

ENDANGERED WILDLIFE CENTRE

SPA FACILITIES

The Legend Golf & Safari Resort Wildlife and Cultural Centre is a must visit. Here our White Lions live on purpose-built islands, there is no fence between you and the lions....a great photo opportunity. Also see two male Wild Dogs and a variety of other game. The centre also boasts a disease-free Buffalo Breeding Program, the Pedi Village African Cultural Centre and a Tea Garden with an abundance of Rescued Birds and Reptiles.

Legend Health Spa & Wellness Centre offers a variety of treatments to ensure relaxation and revitalisation. Booking of spa treatments is only a phone call away and our reception will be delighted to make the arrangements for you.

Treatment List available on request.

HELICOPTER FLIGHTS Scenic flights of either 5 minutes or 12 minutes are on offer, with a flight path that takes one over the 22,000ha Entabeni Safari Conservancy. For an experience beyond comparison, combine an exhilarating helicopter flight with a romantic meal on a secluded mountain top and enjoy the indescribable natural beauty of the Waterberg.

THE LEGENDS GOLF - SIGNATURE COURSE A world first!!! The golf course is designed as an 18 Hole championship golf course. It is the longest golf course in South Africa, providing golfers, irrespective of their handicap, the experience of a true African challenge. The course plays at 6,534 metres for daily play but is capable of being extended to 7,782 metres for tournaments, making it one of the longest in the world.

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THE LEGEND GOLF AND SAFARI RESORT, LIMPOPO PROVINCE, SOUTH AFRICA

The course has flowing fairways which wind through the open grasslands and dense bush. The design and layout of the course are in complete harmony with the natural surroundings and the course remains one of the most environmentally sensitive in Africa. The sheer scale of the golf course, the gently undulating greens and strategic bunkering ensures a unique golfing experience with breathtaking views of the Waterberg Mountains as a backdrop. On any given hole, a range of 5 tees allows the golf course to be set up for both professional and amateur players and creates the flexibility that one needs for an enjoyable golfing experience.

CONCEPT A world first 18 signature golf course that combines the design talents and strategic knowledge of the best golfers from around the world. A course that captures the scale and natural beauty of the site while ensuring an intimate golfing experience for golfers at all levels.

DESIGN AND CONSTRUCTION •

• •

The Legend Signature Course is a championship golf course that embraces its African location. The contouring of the fairways and greens mimic the surrounding mountains of the Waterberg.

A world first in that it has 18 signatures.

Grasses: Fairway – Kikuyu; Tees – Kikuyu; Greens – Bent and rough – indigenous grass mix.

A WORLD IN ONE COUNTRY - 18 SIGNATURES Each player gave strategic input on their respective holes and playing the course takes you on a journey around the world.

• • • • • • • • • • • • •

• • • • •

Hole 14 – Robert Allenby, Australia -- Par 4, 323 metres to 493 metres Hole 15 – Vijay Singh, Fiji -- Par 4, 317 metres to 432 metres Hole 16 – Sergio Garcia, Spain -- Par 4, 336 metres to 436 metres Hole 17 – KJ Choi, South Korea -- Par 3, 128 metres to 186 metres Hole 18 – Retief Goosen, South Africa -- Par 5, 443 metres to 546 metres

THE EXTREME 19TH The now world famous Extreme 19th is the world's longest and highest Par 3, providing every golfer with an unforgettable golfing experience. Accessible only by helicopter, the hole is situated on the top of Hanglip Mountain with a 361 metres shot to the green situated 400 breathtaking metres below the tee.

Once the exhilarating helicopter flight to the top of this mystical mountain is completed, the player is treated to the golfing view of all time – miles of African bushveld stretching as far as the eye can see, a vista of epic proportions, and nestling at the foot of the mountain is the green - contoured and shaped like the African continent. There is nothing like it anywhere else on planet golf!!

For more information: The Legend Golf and Safari Resort Websitehttp://legendhospitality.co.za/stay-with-us/legend-golf-safari-resort/ Facebook: www.facebook.com/legendgolfsafari

Hole 1 – Trevor Immelman, South Africa --Par 5, 472 metres to 579 metres Hole 2 – Thomas Bjorn, Denmark -- Par 4, 381 metres to 472 metres Hole 3 – Jim Furyk, USA -- Par 4, 357 metres to 490 metres Hole 4 – Bernhard Langer, Germany -- Par 3, 110 metres to 200 metres Hole 5 – Michael Campbell, New Zealand -- Par 4, 385 metres to 511 metres Hole 6 – Colin Montgomerie, Scotland -- Par 4, 399 metres to 503 metres Hole 7 – Mike Weir, Canada -- Par 3, 154 metres to 203 metres Hole 8 – Camilo Villegas, Colombia -- Par 4, 307 metres to 460 metres Hole 9 – Justin Rose, England -- Par 5, 446 metres to 548 metres Hole 10 – Padraig Harrington, Ireland -- Par 4, 380 metres to 470 metres Hole 11 – Raphael Jacquelin, France -- Par 5, 464 metres to 568 metres Hole 12 – Ian Woosnam, Wales -- Par 3, 128 metres to 237 metres Hole 13 – Luke Donald, England -- Par 4, 336 metres to 448 metres

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Hotelier Indonesia magazine is now available on HIGO

IMAGINE

ifr you can e a d magazine without

flipping around #TilesPage

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Zone

THE GRAND HO TRAM VIETNAM’S SEASIDE GEM

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THE GRAND HO TRAM

Vietnam’s Seaside Gem The Grand Ho Tram Strip is one of Southeast Asia’s premier luxury addresses, in one of the world’s most anticipated tourism hubs. Here are 541 resort guest rooms which sit proudly on the shores of the East Sea and boast an array of facilities that keep guests entertained from dusk till dawn.

The Grand has quickly become the destination of choice for Vietnam and continues to cast its influence and appeal far and wide. With over 10 restaurants and bars, an in-house nightclub, a network of pools adjacent to the beach, outdoor activities including beach volleyball and even a putt-putt golf course, it is not surprising the Grand Ho Tram Strip has established such a glowing international reputation.

One of the Grand’s most distinguishing features is its dedication to entertainment. A state-of-the-art casino frames the resort experience, where guests are treated to only the finest hospitality and enjoy a wide variety of domestic and international entertainment.

The excitement, splendor and extraordinary details extend into each of the exquisite guest rooms.

Featuring plush beds, impeccable decor, luxurious linens, and full length windows with breathtaking views, each room is as lavish as it is comfortable.

Spacious bathrooms with stand-alone bathtubs provide an indulgent retreat. Relax, entertain or enjoy something more, your room is yours.

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THE GRAND HO TRAM VIETNAM’S SEASIDE GEM

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THE BLUFFS Golf Course

The Bluffs Ho Tram Strip is an 18-hole, par-71, championship, links-style golf course designed by the legendary Greg Norman. Routed over and around towering seaside sand dunes, the Bluffs, provides a golf setting reminiscent of southwest Ireland.

The highest spot is 50 meters above sea level, on the 15th green. One of the most breathtaking vantage points is the 4th hole, where the green is perched on a Bluff backdrop by dense national forest, the East Sea and the 20-storey Ho Tram Resort Casino Vietnam.

In addition to the golf course, The Bluffs Ho Tram Strip features a two-storey, state-of-the-art, 2,300sqm clubhouse as luxurious and sophisticated as any in the world, and a secluded, PGA-staffed practice facility that allows players to perfect every shot required on the course.

With breathtaking resort, ocean and beachfront vistas, The Bluffs’ stunning, 5-star restaurant will provide golfers with an unrivalled spot from which to ponder what could be or what might have been whilst enjoying a wide range of international cuisine, created by our in-house team of culinary masterminds. One of the clubs most redeeming features is the clubhouse balcony, which offers the ideal spot to watch fellow golfers tackle the scenic 18th hole or embark on their round from the first tee. There are few places in golf that can offer as picturesque a location as this and one that has become a firm favourite for members and frequent guests alike.

The Bluffs Ho Tram Strip has risen to stardom in unprecedented fashion, capturing the imagination of the golfing world. In what is regarded by many as the most illustrious introduction of any new golf course, Greg Norman’s masterpiece is already embedded in golf ’s list of most prestigious properties: • • • •

#74 Golf Digest Top 100 Greatest Golf Courses in the World Best New Golf Course in the World – World Golf Awards Best Golf Course in Vietnam – Vietnam Golf Magazine Awards The Event of the Year – Ho Tram Open – Asian Tour Official Annual Awards

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Zone

THE GRAND HO TRAM VIETNAM’S SEASIDE GEM

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CONTACTS:

THE GRAND HO TRAM STRIP Address: Phuoc Thuan, Xuyen Moc, Ba Ria Vung Tau, Vietnam Phone: +84 64 378 8888 Fax: +84 64 378 8669 Email: info@thegrandhotram.com Website: www.thegrandhotram.com The Bluffs Ho Tram Strip Address: Phuoc Thuan, Xuyen Moc, Ba Ria - Vung Tau, Vietnam Phone: +84 64 378 8666 Fax: +84 64 378 8669 Email: info@thebluffshotram.com Website: thebluffshotram.com

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destination

HOKKAIDO SNOW TOUR

Walk Japan, the pioneer of off-the-beaten-track tours of Japan, announces the launch of the Hokkaido Snow Tour, which joins the company’s popular Snow Country Trek and Winter Nakasendo Way for further adventures into Japan’s snowiest regions.

The eight-day, seven-night Hokkaido Snow Tour is a fully-guided, snowshoe exploration of east Hokkaido, a seemingly empty and vast landscapes, bordered by towering mountains and the steely-grey Pacific Ocean and Sea of Okhotsk.

Here high-quality powder snow, the same snow that has made west Hokkaido a soughtafter destination for skiers, falls copiously and creates a beautiful winter landscape. Few visitors come this far. Even fewer venture onto the snow, where wildlife usuallyleave the only other footprints to be seen.

Sunny weather brings crystal clear air and brilliant blue skies, which fall to a farhorizon lined with the towering mountains of Hokkaido’s Daisetsuzan National Park, the Shiretoko Peninsula, or, the islands of Russia’s Siberian far east. In completecontrast, at other times as snow gently falls, enveloping everything around in a quiet, intimate calmness, the perspective may only be as far as a silhouetted tree standinga few metres away.

The weather is always crisply cold outside but each night the tour accommodation is cosy and warm. Some also feature onsen hot spring baths, a classic Japanese experience and a fine way to relax and luxuriate at the end of the day.

Meals are derived from locally-sourced ingredients, some of the finest found anywhere inJapan.

The tour begins at the fishing port of Kushiro. From here it ventures over frozen seas where fishermen huddle around ice holes; through snowy landscapes past remote farmsteads, and along cliff-tops, where deer gambol with impunity on the precipice.

En route Hokkaido’s famed tanchfishermen huddle around ice holes; through snowy landscapes past remote farmsteads, and along cliff-tops, where deer gambol with impunity on the precipice. En route Hokkaido’s famed tancho red-crested cranes make an appearance. The tour finishes in Utoro, a small, onsen hot spring resort town on the coast of theShiretoko Peninsula, a UNESCO World Heritage Site. Here the setting sun, reflectedon a sea patterned with ice flows, provides a dramatic finale to the tour.

Details

The Hokkaido Snow Tour is an eight-day, seven-night, fully guided snowshoeingtour for up to 11 participants.

It is a Level 3 tour and is suitable for anyone who canwalk at a gentle pace for six hours in comfort.

Price

From JPY498,000 per person. This price includes local travel from tour meetingpoint to finishing point; accommodation for seven nights; seven breakfasts, threelunches and seven evening meals; snowshoe rental and baggage transfers. Not included are flights, some lunches and drinks with meals.

Further information is available on Walk Japan’s website and Facebook page at, respectively: http://www.walkjapan.com/tour/hokkaido-snow-tour/ (https://www.facebook.com/walkjapan).

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HOKKAIDO SNOW TOUR

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plans

CITIZENM CONTINUES GLOBAL EXPANSION WITH PLANS TO LAUNCH TWO NEW PROPERTIES IN ASIA IN 2017 Following the grand opening of citizenM Tower of London, the forward-thinking hotel group reveals plans for global expansion across key cities in Asia, with Taipei set to launch first.

Earlier this month, the citizenM flagship London property was unveiled at the iconic Tower of London site – the brand’s eighth hotel to open, joining London Bankside, Glasgow, New York, Paris, Rotterdam and the two original sites in Amsterdam.

Since it was founded in the Netherlands in 2008, the disruptive citizenM brand has built a strong reputation for breaking the rules of traditional hospitality around the world. Offering an outstanding guest experience and universally advanced thinking, citizenM seeks to treat all guests equally and give them what they really want – contemporary design, streamlined technology and friendly, efficient service at a very smart price. citizenM brand hallmarks include a ‘Living Room’ concept for the lobby, catering to the expectations and lifestyles of mobile citizens who value connectivity, productivity and stylish design, as well as technology-driven in-room amenities, such as a touchscreen MoodPad that controls the lighting,

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temperature, window shades, alarm and television. Wall-to-wall windows create space and light, a modern-day luxury itself. The bathrooms offer a Rain Dance shower to soothe and enliven the most tired traveller, with toiletries specially made for citizenM with a choice of AM or PM. Several new features have been introduced at the new citizenM Tower of London; coffeeM, where both guests and locals will be able to get freshly brewed coffee and pastries, a brand new retail concept, collectionM, which enables guests to buy items and products from the hotels - an exclusive collection of accessories, art, books and interiors from more than twenty creative brands.

The top of the Tower of London hotel plays host to the most spectacular space of all - the cloudM bar, a wraparound al-fresco space offering one of the most dramatic views of London's skyline including the Tower of London, Tower Bridge and iconic skyscrapers The Gherkin and The Shard.

Also located on the top two floors is SocietyM, the hotel’s popular business meeting rooms that are both creative and functional, with whiteboards, blackboards, and complimentary Wi-Fi. The next citizenM global target locations include capital cities such as Paris and New York. In Asia, properties in Shanghai’s highly anticipated Hongqiao MixC development and Taipei’s North Gate near Ximending Shopping district are already under development and scheduled to debut in early 2017.

The innovative new features introduced by the Tower of London property will be echoed in both the Shanghai and Taipei design concepts, bringing the intuitive citizenM hospitality experience to Asian travellers.

Guests can expect intelligent design, unrivalled connectivity and seamless customer service throughout all citizenM properties in Asia.

CEO of citizenM, Rattan Chadha, says of the growth:

‘We’re excited to see the opening of citizenM Tower of London and the continued global brand expansion.

We look forward to working with our Asian brand joint venture partner, Artyzen Hospitality Group, to open the region’s first citizenM property in Taipei in 2017 with Shanghai to follow shortly afterwards. Both are vital, gateway cities for us to establish regional presence and bring the cutting-edge citizenM experience to the dynamic Asian market.’

Room rates at the new citizenM Tower of London property start from £109 with a maximum rate of £269.

Image: Innovative hotel brand citizenM unveils new flagship property at the Tower of London

GET LISTED AT HOTELIER INDONESIA SUPPLIER

ORDER NOW : sales@hotelier-indonesia.com

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report

GILI ISLANDS FIND THEIR OWN IDENTITY AS TOURISM STRETCHES BEYOND BALI

Once upon a time Bali’s compelling imagery of an exotic tropical island escape with stunning sand swept beaches captured the world’s imagination. Today, the reality of an urbanizing resort destination that is coping with growing pains is seeing an increasing number of beach-centric travelers push beyond Bali to the nearby Gili Islands.

Last year the trio of islands, Gili Trawangan, Gili Meno and Gili Air played host to nearly 450,000 hotel guests. The trajectory in room demand has been manifested by a sustained five-year compound annual growth rate of 34%. What is equally impressive to the hospitality trade has been the strong room rate and occupancy growth in upscale accommodation where year-to-date average rates have eclipsed USD190 with occupancy standing at 76%.

ACCORDING TO DATA FROM C9 HOTELWORKS NEWLY RELEASED GILI ISLANDS LOMBOK HOTEL MARKET UPDATE 2016 ,THE MARKET IS HIGHLY LEVERAGED IN THE AUSTRALIAN AND EUROPEAN GEOGRAPHIC SEGMENTS WITH 73% OF TOURISTS COMING FROM AFFLUENT MARKETS, WHICH HAVE KEPT THE GILIS RATES ROBUST COMPARED TO BALI. With an average length of stay of three days, there remains a strong linkage to the Island of the Gods with an estimated 80% of tourists using Bali as the gateway to the Gili Islands. One clear trend in C9’s market research has been that legacy beach oriented visitors who were attracted to the Sanur area, are now shifting over to the Gilis and onto Lombok in locations such as Sengiggi and the Southern coast.

Commenting on the trend, C9 Hotelwork’s Bill Barnett said “Destination fatigue, urbanization and a change in travelers tastes towards more natural locations is spurring the move. We have seen a similar pattern in Phuket where a growing number of returns visitors are heading to Khao Lak and the islands in Phang Nga Bay to seek out a less-crowded beach-oriented tropical holiday experience. “ Though the Gili Islands much like Thailand’s Koh Samui started out as a backpacker’s destination, it is rapidly evolving higher into the tourism cycle. Much of the growth at the upper end is located in Gili Meno.

Here a new generation of posh social offerings are newly-opened or under development. One notable project that is capturing overseas interest is Australian entrepreneur Greg Meyer’s upcoming BASK Gili Meno which has been designed by noted architect Gary Fell. Analyzing the growth prospects of the Gili Islands going forward, C9 Hotelworks has reflected nine new hotel projects with a total of 278 keys. Based on smaller-sized properties, the boutique nature of the marketplace is expected to remain intact, though a push upward in premium products is evident. While the Bali connection remains key to current trading levels, longer-term C9 is eying an expected rise in direct international flights to Lombok which will in the medium to long-term become a game changer for access to the Gilis and create a strong underlying fundamental for sustainable growth.

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Bill Barnett | Managing Director C9 Hotelworks

M E D I A PA R T N E R

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global BUSINESS

BELMOND ANNOUNCES TWO LUXURY BARGES IN CHAMPAGNE AND ALSACE FOR 2017 Belmond introduces Pivoine and Lilas, two new luxury boats joining the fleet of luxury barges, Belmond Afloat in France. Scheduled to launch in summer 2017, Belmond Lilas (Lilac) and Belmond Pivoine (Peony) are set to cruise along the picturesque canals and rivers throughout Alsace and Champagne. Six-night itineraries feature private visits to family-owned vineyards and breweries and spectacular Châteaux. Travelling with Belmond Afloat in France is an escape from the everyday, a chance to slow down and savour the moment, gently gliding through the beautiful French countryside.

Belmond Pivoine is to cruise between Meaux and Châlonsen-Champagne along the River Marne and Canal Lateral de Marne, passing undulating hills filled with vines and pretty canal-side villages. Steeped in rich history, Champagne is not only famous for its sparkling namesake but is home to rich and cultural locations that played an important part in historical events in the early 20th century. Highlights include a visit to the historical city of Reims and Château Vaux-LeVicomte, famous for its beautifully manicured gardens and grounds.

Cruising the Canal de la Marne au Rhin through the heart of the Alsace region, Belmond Lilas passes forests abundant with pine trees and small ruin castles on isolated hilltops between Arzviller and Strasbourg. Along the canal, guests can visit small villages and towns including Lutzelbourg and Saverne before exploring Strasbourg, the culinary capital of the Alsace region and highlight of the cruise.

To reinforce the extraordinary experience of connecting with nature, the new barges are inspired by Biophilia, a design approach that brings the outside world into the interior space. Each barge is individually designed to reflect the tones of the flowers and landscapes they represent.

Commenting on the design, Inge Moore, Interior Designer from The Gallery HBA, London says, ‘I want to create spaces where guests can really unwind and reconnect with what is important in their lives. I believe in order to do this, we need to look back towards nature – an antidote to our busy everyday lives. The aim of the design is to kindle a strong connection with the living, breathing world – a design which embraces a love for life and all pure living forms’.

Pivoine reflects the soft, romantic yellows and whites of Peonies and champagne. Organic and naturally shaped furnishings with comfortable seating inspire complete relaxation. Lilas is filled with the vibrant, fresh colours of the lilac flower and furnishings reflect the rustic character and spicy wines of the Alsace region. Natural linens, handcrafted ironmongery and timber wood furnishing come together to create a casual and welcoming environment.

Both feature open decks evoking the sense of being in secret floating garden, with handmade furniture and a swimming pool surrounded by potted plants. Accommodating eight guests in four en-suite cabins, the barges offer an intimate and unique experience with exclusive personal service and a space to take time and reconnect with things that matter most.

The two new barges will bring the fleet to a total of seven.

Belmond Afloat in France also offers tailor-made itineraries around Burgundy, Cote D’Or, France Comte, Saone, Provence, Valle du Rhone and Canal du Midi. The barges can accommodate between four and 12 passengers each with an experienced crew, en-suite cabins, living space and dining room.

Other activities available are cycling along the canal paths, market tours and cooking classes with the private chef.

Prices start from €5,200 per person for a six-night cruise on an all-inclusive basis based on eight guests travelling.

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ISLAMIC TOURISM: HOW FAR SHOULD THE TRAVEL MARKET GO TO CATER TO MUSLIM TRAVELERS?

By Prof. Cedomir Nestorovic, Director, Executive MBA Asia-Pacific, ESSEC Business School Before committing to any form of investment, travel sellers should first identify the traveler profile they are targeting, because travelers come from countries with diverse backgrounds. These travelers may differ in several aspects, including purchasing power, cultural and social codes, religious teachings, and even political and legal conditions. When it comes to purchasing power, an affluent customer who holds a strict observance of the Shariah likely has certain expectations of his accommodations, and a hotel operator would have to compute the trade-off. Would a 5-star hotel segregate swimming pools and gyms, remove the mini bar from the rooms, restrict access to some floors, and close the night club? The compensation must be huge because a decision like that impacts not just the economic value, but also the reputation of the hotel. This is especially true if the property is part of an international chain, and the hotel has to respect the rules of the entire chain.

In marketing to the Muslim traveler, companies should be mindful of the differences between Islamic travel markets.

Travels motivated by spiritual reasons – such as the Hajj and Umrah, pilgrimages in Pakistan, Iran or Israel – are different from pure holidays that are not motivated by religious reasons. With pilgrimages (especially Hajj), many of the elements (e.g. access to the site, rituals, time) are regulated. Whereas for holidays, tourists usually travel for cooler climates – such as when the Ramadan falls in summer and Gulf families want to escape very hot temperatures – or they might travel to discover new countries like Korea and Japan.

While the motivations for these tourists may differ, travel sellers need not customize their marketing strategies too specifically. The elements for a traveler on a pilgrimage are quite fixed, so there is little capacity for travel sellers to innovate.

On the other hand, holiday-makers who choose to visit a particular city (e.g. Paris, Tokyo, or Singapore) expect to discover new things unique to that place. The experience needs to be different, otherwise, they would not have chosen to travel all the way there. Having said that, a certain amount of adaptation for halal meals and prayer facilities will be appreciated, and this can be easily arranged with practically any hotel.

Separately, when it comes to the cultural differentiation and religious teachings, it is clear that a person from a Hanbali school of thought and Shafi/Hanefi school of thought will not require the same level of compliance with the Shariah.

Companies looking to attract these travelers then may not have to make as many adjustments.

One of the most common pitfalls that travel sellers commit is to believe that Muslim consumers are all very rich, and that they ask for full compliance with the Shariah. If a hotel wants to cater only to this clientele, then it should consider transforming into a halal hotel. In reality, Muslim travels do not justify the transformation of a hotel, because there would be insufficient number of guests and nights to sustain a complete transformation. It would be more feasible for a hotel to aim to be halal-friendly, where minimal changes are introduced to cater to Muslim travelers, yet not drive away the majority of non-Muslim consumers.

Prof. Nestorovic is the author of Islamic Marketing, a book on Understanding the Socio-Economic, Cultural, and Politico-Legal Environment.http://www.springer.com/gp/ book/9783319327525

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team

SHORT INTERVIEW WITH

Christian Poda

of Four Seasons Hotel Jakarta 1 Everybody knows that the Four Seasons in Jakarta previously had set the bar high on service industry, what is your strategy to exceed people expectation with the service reputation that the previous Four Seasons Jakarta had achieved?

As we return to the city, we strive to build on our 20-year history and play a leading role in continuing to define the future of luxury hospitality in Jakarta.

We do that thru innovation, our unwavering commitment to the highest standards of quality, and most importantly, our undying love and passion for the most genuine and customized service which has earned Four Seasons its reputation as the world’s foremost operator of luxury hotels.

2 You are always fascinated by Asia, how do you think Jakarta differs from any other big city in Asia such as Hong Kong and Shanghai?

I was always fascinated by Asia – it was an attraction and curiosity I can’t explain. Especially in Indonesia, I find the people very sincere, naturally hospitable, and positive.

There is real warmth in their exchanges through their smile that make you feel welcomed. Besides the incredible hospitality, Indonesia has abundance in beautiful natural wealth.

Because of its natural beauty, Indonesia has become a tourist destination that is much loved by both local and international travelers from around the world and I strongly believe the trend of travelers coming to Indonesia will keep increasing.

3 The Four Seasons Concierge also strategically placed at Capital Place. Can you please explain about the facilities?

This is the first development in Jakarta where the legendary Four Seasons services are extended from the hotel to the office tower.

Capital Place is the culmination of our vision and our commitment to elevate the ordinary work environment where business is conducted into a prestigious, luxury business lifestyle destination 4 Perserverence, we have seen your bio, from being a receptionist on at Four Seasons Hotel Berlin to a pre opening GM to one of the biggest Four Seasons Hotel opening in Asia this year, how do you think the experience from all this years going to benefit you?

I learned the business from the bottom up. The different jobs and different stations around the world have equipped me with flexibility, experience and cultural sensitivity to take a step back ad make decisions based on the Golden Rule "Treat others as you wish to be treated" . Our leading principle at Four Seasons.

5 According to your work experience so far, what is the most interesting event that you have encounter during your professional life?

The beauty of this job is that you never know what the day brings. As a hotelier you get to meet the most interesting and colorful people form all around the world and all walks of life.

From hosting head of states, industry captains, celebrities to travellers from around the world, I truly enjoy it all. Of course I have my share of funny guest anecdotes....but being a Four Seasons GM, I couldn't possibly comment on it..

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Opening of The Meliá Makassar

New Hotel for Meliá Hotels International in Indonesia

Jakarta, Meliá Hotels International has announced the opening of the Meliá Makassar, a new hotel in Indonesia which becomes the sixth hotel operated by the company in the country (with another 10 hotels in the process of opening in the pipeline), confirming its strong commitment to this popular vacation destination and its expansion strategy in the Asia Pacific region.

Makassar is the capital of South Sulawesi province and the largest city on the island of Sulawesi, with a population of one and a half million people and the dominant commercial centre and transportation hub in eastern Indonesia. The hotel is ideally located just 25 minutes from Sultan Hassanuddin international airport and just a 5-minute walk from the main shopping and business areas.

This four-star hotel provides 135 newly-built rooms equipped with a full range of facilities and the latest technology. Some of the rooms also include “The Level” service, which raises the quality of a hotel stay to the highest levels of demand. The Meliá Makassar has been designed to meet the most exquisite international standards, and its magnificent facilities also house several meeting rooms, a pool, spa and restaurants. Also of note is The Society rooftop bar which is quickly expected to become a landmark venue in the city.

Bernardo Cabot, Vice President Asia Pacific for Meliá Hotels International, highlighted the hotel’s potential to become the ideal choice for business and leisure travellers to the capital of South Sulawesi, "Thanks to its excellent location and Meliá’s experience in the management of "bleisure" hotels (business + leisure), the Melia Makassar is destined to become a benchmark for modern hospitality in the city." The hotel is operated under the Meliá Hotels & Resorts brand, one of the company’s most historic brands and guardian of the values that best represent the company. In the words of Cabot, "The Meliá Makassar hotel brings our brand standards to the city and the market is sure to acknowledge the efforts made by both the hotel owners and Meliá Hotels International in our ongoing commitment to Indonesia.”

Indonesia is the country in which the company started its international expansion in 1985. The opening of the Meliá Bali hotel that year was the starting point for a globalisation strategy which now sees the company installed in more than 40 countries worldwide, with a special focus on Asia Pacific, where it currently manages 33 hotels either already in operation or scheduled to open in the future.

multimayaka hardware and home appliances specialist

Service Centres JAKARTA 1. Kawasan Industri Pulogadung, Tel. (021) 46832522 (hunting) Fax. (021) 46826823 /(021) 46828645 / (021) 460 2823 2. MGK Kemayoran Tel. (021) 2664 7190 Fax. (021) 2664 7191 3. Fatmawati Tel. (021) 75908858, 75908861 Fax. (021) 75908941 BANDUNG Tel. (022) 4267788/99 Fax. (022) 4230474 CIREBON Tel. (0231) 205519 / (0231) 201 909 Fax. (0231) 204580 SEMARANG Tel. (024) 8418620/21 Fax. (024) 8314982 SURABAYA Tel. (031) 5349414 (Hunting) Fax. (031) 5349413 DENPASAR Tel. (0361) 417079 / (0361) 417077 Fax.(0361) 417098 / (0361) 417078 MEDAN Tel. (061) 687 1619 Fax. (061) 4521660 BALIKPAPAN Tel. (0542) 7209575 / (0542) 720 9573 Fax. (0542) 7261276 MAKASSAR Tel. (0411) 4720 259 Fax. (0411) 449104 PONTIANAK Tel. (0561) 742699 / (0561) 742128 Fax. (0561) 742737 BANJARMASIN Tel.(0511) 4412271 Fax. (0511) 3362947 SAMARINDA Tel.(0541) 270175 Fax. (0541) 271464 PALEMBANG Tel. (0711) 717148 Fax. (0711) 715592

Authorized Service Dealers BATAM Tel. (0778) 472318, 472319, 472062 Fax. (0778) 472024 LAMPUNG Tel.(0721) 486764 Fax.(0721)474357 YOGYAKARTA Tel. (0274) 521559, 562680 Fax. (0274) 584379 PURWOKERTO Tel. (0281) 640667 Fax. (0281) 632829

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property

CALL NOW +6281219781196

FOR SALE

For Sale: 5 stars Hotel in Tanjung Benoa, Bali This Hotel set at the most popular point of sea sport activities, set at lush tropical garden and white sandy beach. This hotel is ideally located in Tanjung Benoa Bay and offers a spectacular beach view. Bali Relaxing Resort & Spa has a beautiful beach front.The Resort is close to the main shopping area in Tanjung Benoa or the neighborhood “Nusa Dua” only 5 minutes drive, takes 25 minutes drive to Ngurah Rai Airport.

For Sale: Luxury Hotel in Seminyak, Bali 20 minutes from airport ,5 minutes from seminyak strip, all the famous restaurants, pubs, and 5 stars villas and hotels , 2200 m2 land area ( +/2500m2 gross area ) – certificate hak milik > HGB , 3400 m2 gross building area 28 magnificent suites of 10 2bdrms private pool , 40 bedrooms suite @ 165-185m2 8 1bdrm private pool suites @ 80-120m2 9 junior suites @ 40m2

For Sale: Land at South Kuta Beach Lombok Kuta Beach offers you private white beaches you see on travel shows and that you always dream of experiencing. This where the most accomodation restaurant are located. Only 20 km from the New Airport. A spectacular scenery with cliffs and mountains reaching the coast to create jagged and awe-inspiring landscapes and views.

Contact us for more details.

FOR MORE PRIVATES LISTING SIMPLY EMAIL US AT info@hotelier-indonesia.com HOTELIER INDONESIA | 27th | Vol 12 | 2016 | www.hotelier-indonesia.com

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PAN PACIFIC NIRWANA BALI RESORT Enjoy Unrivalled Pacific Hospitality Experience a new level of personalised service in Bali’s award-winning resort, complete with every conceivable convenience and service for your utmost comfort. Guests will relish every moment of their stay in the resort’s two hundred and seventy-eight premium luxury rooms, suites and villas.

Luxuriate in the tranquility of the Pan Pacific’s spacious 103-hectare resort in Tabanan, West Bali – away from the hustle and bustle of the island. Built atop a sheer cliff along a sweeping coastline, the five-star accommodation offers breathtaking views of the Indian Ocean and Tanah Lot framed by a spectacular panorama of endless sea. The resort also features an award-winning lush 18-hole golf course designed by Greg Norman.

Pan Pacific Nirwana Bali Resort offers a choice of outstanding amenities combined with discreet and understated service.

Embrace the tranquillity of the resort with a traditional spa treatment or admire the ocean views from the cascading swimming pools.

With a wide range of exquisite Bali villas, rooms and suites, leisurely pursuits and pampering services available right at your doorstep, fall in love with the irresistible charm of the ‘Island of the Gods’ at the Pan Pacific Nirwana Bali Resort.

Nirwana Bali Golf Our award-winning golf course designed by world-renowned golfer Greg Norman is in a unique and enchanting location on the Island of the Gods with breath-taking Indian Ocean views on one side and traditionally farmed Balinese rice fields on the other. This is one of the most exhilarating golf courses in Asia set against the dramatic back-drop of the famous Tanah Lot Hindu temple; it’s a favourite of golfers the world over.

The Nirwana golf course is renowned for its challenging course and natural setting. The course combines a great test of golf with the natural flora and fauna of the island. The locally farmed tiered rice paddies still provide villagers with crops and economy and the Tanah Lot Hindu temple offers the cultural and spiritual experience for visitors.

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The local villagers regularly worship at this Temple as well as the additional 19 ancient Hindu Temples in the grounds of the resort.

The Tanah Lot temple set on a cliff top is one of the most visited temples in Bali.

There is also an abundance of birdlife and animal life, home to an array of colorful native birds including Kokokan birds. A visual treat for all golfers.

Each of the course’s 18-hole presents a different challenge for the player. Hole 7, 13, and 14 are located on a cliff-to-cliff beside the Indian Ocean. These are extremely dramatic holes which require a combination of skills and concentration to play well.

Hole 7, in particular, is one of the most dramatic holes anywhere in golf and will be photographed in many of the world’s golf magazines. Not only are these holes spectacular to look at, but they are exhilarating to play even if golfers lose a ball or two in an attempt to conquer them.

The site also has a number of attractive creeks which flow year round. In many places the borders of these creeks are formed from rock, which adds to their appeal. In designing the course, the use of creeks is strategically formed so that golfers have to gamble with their shots cross the creeks. The Indian Ocean beyond also makes the course unusual. There are not many places in the world where such dramatic cliff-top land is allocated for golfholes.

Whether you are a beginner, a keen golfer or a seasoned player, this diverse and meticulously maintained course with lush fairways and immaculate greens, a full service pro-shop, practice chipping and putting areas and Golfer’s Terrace never ceases to provide surprises.

The local fully trained and English speaking caddies complement the stunning location and with their wonderful Balinese friendliness and welcoming manner, they ensure each golfer completes their perfect round of golf.

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PAN PACIFIC NIRWANA BALI RESORT Enjoy Unrivalled Pacific Hospitality

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AWARDS AND ACCOLADES • • • • • • • •

Best Signature Golf Course by Hospitality Asia Platinum Awards 2012-2014 Certificate of Excellence by TripAdvisor 2012, 2013 Luxury Golf Resort by World Luxury Hotel Awards 2012, 2013 Asia’s 10 Most Elite Golf Course by Forbes Travel Guide 2012 Indonesia’s Leading Golf Resort by World Travel Awards 2010, 2011, 2012, and 2013 Indonesia’s Leading Spa Resort by World Travel Awards 2012 No 1 Golf Course in Indonesia with Excellent Score by top100golfcourse.co.uk in 2012 100 Best Golf Courses outside the US (no 66) and No 1 Golf Course in Indonesia by Golf Digest Magazine, US in May 2012

Pan Pacific Nirwana Bali Resort

Jalan Raya Tanah Lot, Tabanan 82171, Bali, Indonesia Tel +62 361 815900 Fax +62 361 815907 reserve.ppdps@panpacific.com http://panpacific.com

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Gallery

INDONESIAN HOTELS GENERAL MANAGER IHGM CHAPTER JOGJAKARTA - accounting 1/2 marketing event

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team

Appointment of Priscilla Maba as Corporate Finance – TAUZIA Hotel Management Jakarta, 10 October 2016 – TAUZIA Hotel Management, an award-winning Indonesian hotel operator is pleased to announce the appointment of Priscilla Maba as Corporate Finance, tasked to provide support, advice and expertise for the entire group in terms of financial management.

Priscilla Maba started off her hospitality career in 2006 taking the role of Accountant, managing income audit & account payable for Hotel Prince de Galles, a Luxury Collection Hotel – Paris for Starwood Hotels & Resort Inc.; and last but not least heading the accounting department while also becoming member of the Executive Committee since 2013 for Hotel Baltimore Paris Champs Elysees - MGallery Collection managed by Accor Hotels.

In her new role, Priscilla Maba will report directly to President Director and oversee the performance of 9 direct subordinates.

“This is my first time both working in Indonesia and also for the corporate office. It is such a great opportunity to handle various renowned hotel brands and properties ranging from budget to upscale. I believe with the knowledge I have acquired along the way, I can make positive contribution to the company for years to come,” said Priscilla Maba who graduated MBA of Hospitality Management in 2012 from ESSEC Business School – Paris, France.

Discover more about TAUZIA Hotel Management at www.tauziahotels.com & @tauziahotels on social media.

HOT |

Interview

Stanley

Chang 78 • HOTELIER INDONESIA | 27th | Vol 12 | 2016 | www.hotelier-indonesia.com

The Sanchaya on Bintan Island has hired a sommelier - a remarkable investment for a boutique property. After starting out in hospitality in Las Vegas, Stanley Chang has since worked around the world.

He won the Sake Service Institute (SSI) International’s ‘Best Kikisake-Shi (Sake Sommelier)’ in his native South Korea in 2012 and has recently created inventive cocktails to complement The Sanchaya’s Thai and Italian fare.

1. What are your key responsibilities as a sommelier and how can The Sanchaya’s guests get the best from you?

I am responsible for the full gamut of daily wine and beverage operations at The Sanchaya. My role includes selecting and purchasing the wine and other beverages, pricing and promotions, and creating new cocktails.

I am on hand to assist our guests with pairing a broad spectrum of wines, ranging from the classic old world wines to rising, modern new world wines, with cheeses and other gourmet delights. I provide the optimal pairing suggestions, customizing wine tastings to the guest’s liking or to set themes including chocolate and wine, Old World New World comparison, and top end wines with canapés.

Guests can indulge in wine and cheese pairings and wine tastings at our wine, cheese and cigar lounge called The Salon and Library, which also houses Decanter, the estate’s wine cellar. Yet instead of looking out at the undulating hills fringing a winery, the guests instead imbibe wine to a backdrop of the shimmering South China Sea. The Sanchaya’s guests are also welcome to take a fun cocktail class with me, learning to build, shake and stir bespoke cocktails with rare, carefully curated spirits and liquors. Our guests can reach me anywhere, anytime.

2. What are currently some of the major trends in your industry?

Wine traders are increasingly seeking organic, biodynamic and natural wines.

This is an interesting trend; one that compels me to bring more of these distinctive, original wines to The Sanchaya’s wine cellar Decanter. In terms of cocktails, craft cocktails are very popular and I relish creating craft cocktails such as our new Tom Yum Siam cocktail.

In the world of spirits, I like to keep my finger on the pulse of whiskies emerging around the world including single malts, JP whiskies and even Taiwanese whiskies.

3. Your Tom Yum Siam cocktail sounds interesting. Can you tell us more about it?

There are many criteria on which to judge a sommelier including knowledge of the product, blind tasting skills and service skills. All are important and contribute to what I genuinely believe is a sommelier’s number one priority - to make the guest happy by providing excellent suggestions.

The Sanchaya has a remarkable outdoor Thai restaurant called Tasanee Grill and I was inspired by the Thai cuisine created by our talented chef Hade Mahadir. I experimented with Tom Yum Soup ingredients to craft a cocktail to match the chef’s recipes. A fun, vodka-based cocktail designed to complement our Thai dishes, our “Tom Yum Siam” includes ingredients always present in our Thai kitchen -galanga, fresh lime, kaffir lime leaves, lemongrass and Thai chili. The chili gives the cocktail a revitalising kick. This cocktail really does taste like Tom Yum.

5. What compelled you to become a candidate for the ‘Best Kikisake-Shi (Sake Sommelier)’ in your native South Korea?

What does it take to be an esteemed sake sommelier?

We have also created our "Cairan Caprese” cocktail to match our Italian chef Giacomo Turzo's recipes. Cairan means liquid in Bahasa and while we first called the cocktail Liquid Caprese, we changed it to Cairan Caprese to prompt the curiosity of our guests.

You are tested on theory, blind tasting and service skills. Candidates must be equipped with full knowledge of sake history, the production process and sake style, as well as tasting ability and service skills.

Also a vodka cocktail, the Cairan Caprese is surprisingly reminiscent of a Caprese Salad as we have included tomato, basil and Mozzarella cheese. The idea popped into my head and after a few trials experimenting with the ingredients, the cocktail resulted.

4. How did you become a sommelier and what makes a good sommelier?

I studied hotel management in the United States and the industry has fortunately led me to the domain of wine.

After finishing my studies at the University of Nevada, Las Vegas, I clinched a job as a restaurant manager at casino hotel The Mirage. I worked well with the hotel’s wine director, who introduced me to the ‘Court of Master Sommeliers’, the leading examining body for sommeliers worldwide. I studied the courses, took the exam and the rest is history.

I like drinking wine but I believe the most captivating thing about wine is the history behind it. I have also been fortunate to meet incredible people in the wine industry who encouraged me not to give up. They are the reason I am where I am today.

The competition started just after I finished my sake course and I wanted to challenge myself. I was thrilled to win the national title. Afterwards, I flew to Tokyo to compete in the 2012 World Sake Sommelier Competition and was named the world’s seventh best sake sommelier.

It was an utterly amazing experience.

I love learning and also just found out I passed the world’s first accredited whisky training program called “The Whisky Ambassador”. It’s always great in this industry to keep soaking up as much knowledge as you can.

6. Do you have any advice to help out aspiring sommeliers? If so, what would it be?

Step out of your comfort zone and start seeing the world. Visit as many wine regions as you possibly can and talk with the winemakers. Build your knowledge and share it with the people around you.

7. What is your favourite bottle of wine and/or sake and what would be your dish of choice to pair with it?

I had a truly surreal experience with “Hiroki” sake paired with sushi in Kinza, Japan, in 2012. It’s instinct as a sommelier to analyze in fine detail any beverage you sip yet and that particular sake was unbelievable - I felt my head completely shut down and I couldn’t even think! If you encounter “Hiroki” sake in your life, don’t miss the opportunity to try it.

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The Peliatan Ballroom, with its 162 sq m of flexible function space, and a ceiling height of 4 m, can be divided into two separate sound-proofed function areas each with its own entry door.

Each area can seat 100 people, banquet style, and 150 people, theater style. When combined, the ballroom can accomodate 210 people seated banquet style and 300 people theater style, the largest in Ubud. Whereas the Sukma Boardroom provides exclusive meeting space for up to 14 people. The spacious pre-function area is ideal for coffee breaks, pre-dinner cocktails or product displays. All function spaces are equipped with modern audio visual equipment and high speed WiFi and internet access.

Who says meeting food has to be boring? Sens offer an inspired array of menu selections that are sure to impress, featuring regional and international specialties, and can custom tailor menus for you.

Sens team can also help you plan unique and unforgettable events, whether you’d like to transform a ballroom into a rainforest or set up a locally-inspired Amazing Race around Ubud.

We take just as much pride in our accommodations. Comfortable and contemporary, rooms come with thoughtful touches like universal power points, 24 hour room service, free and fast WiFi and a host of complimentary amenities so you can be at your best. And of course, SenS Spa is perfect for unwinding during breaks.

CONTACT Jl. Sukma, Banjar Tebesaya Desa Peliatan, P.O. Box 2828 , 80571 Ubud - Bali Phone : +62 361 849 3328 Fax : +62 361 849 3327 reservations.ubud@senshotelsresorts.com

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