SUPPORT CHANNELS SOUTH AFRICA
TECHNICAL SUPPORT CHANNELS 2022 PRE-SALES SUPPORT • Provide site survey, solution design, BOQ generation, POC, integration support, etc. to help clients manage the potential projects. • Dedicated technical contact to help clients with product & technical training, to solve major technical problems, to provide after-sales support and etc.
SUPPORT CHANNELS 24*7 official website online chat robot https://internationalchat.hikvision.com/webchat/index.html?app Key=af90eed80113af969375513b8b4fae59## msg18
Call Center 010 110 8228 Support Email support.sa@hikvision.com
Hikvision E-partner & Hik-ProConnect APP online issue ticket support, with an efficient response rate.
Remote/Onsite Support team National Distributors support with 44 branches nationwide
Hik E-partner QR Code
Hik-ProConnect QR Code
Hik-Library technical material downloading http://www.hikvisioneurope.com/za/portal/? dir=portal
Training Channel • • •
training.sa@Hikvision.com
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E-learning platform (https://elearning.hikvision.com/za/ ) is going to be released on 1st July Certified training (HCSA series, HCSP,CGSA) online and offline Hik-League series • Thursday Technical Operation Training https://us02web.zoom.us/j/82037830092 • Friday Product Training https://us02web.zoom.us/j/88908458724 Product/Operation/Troubleshooting Customized Training
RMA Channels
• Hikvision Authorized Repair Centers in JHB/KZN/CPT • Onsite repair support • Customized RMA training
HIKVISION EXPERIENCE CENTRE
FREE BOOKING Visit our Hikvision Experience Centre in Sandton, Brameley.