Chapter 4
System Troubleshooting This chapter provides instructions on how to troubleshoot system hardware problems.
Hardware Diagnostic Procedure IMPORTANT:The diagnostic tests described in this chapter are only intended to test Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1.
Obtain the failing symptoms in as much detail as possible.
2.
Verify the symptoms by attempting to recreate the failure by running the diagnostic tests or repeating the same operation.
3.
Refer to the table below to determine which corrective action to perform. Problem
Symptom
Section to Refer to
Power failure
The power indicator does not light up or stay lit.
“Power System Check” on page 60
POST failure
POST does not complete. No beep or error codes issued.
“POST Error and Beep Codes” on page 61.
POST detects an error and displayed messages on screen.
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