The Headstart Acquired Brain Injury Services commenced in 1987 and is recognised as a premier provider of specialist services for people with an ABI in the Hunter and Central Coast region. Headstart provides individually tailored services across community access, in home support, life skills, social, leisure and recreational services, case co-ordination, and community information and education.
95 Turnbull Street, Hamilton NSW 2303
P 02 4965 4420
F 02 4965 4424
E info@headstart-abi.com.au
W www.headstart-abi.com.au
ABN 75057986026 I CFN 13046
Headstart ABI Services is a registered provider under the National Disability Insurance Scheme (NDIS)
Our Vision
For people living with brain injury to have opportunities that strengthen and enrich their lives.
Our Purpose
To make a difference in the lives of people touched by brain injury by providing opportunities and inspiring hope.
Leadership
Executive Director: Sue McHattie
Manager Service and Supports: Kesley Skippen
Operations Manager: Alicia Richardson
Finance Manager: Tejal Shah
HR Lead: Katherine Fitzgerald
Quality Lead: Mitch Rixon
Office Administration: Kathy Provost
Marketing Lead: Andy Meier
Now you can read NewsLink online with Issuu! If you aren’t on our email list then let us know. What kind of stories or information would you like to see in NewsLink? Do you have some great stories or photos? We’d love to hear from you! Email Andy at our office: comms@headstart-abi.com.au
Nominate a staff member for outstanding achievement
We continue to recognise the work of our staff who have gone above and beyond in any capacity to support our consumers in their daily lives. Please help us thank and encourage our workers! To make a nomination please contact us or email: info@headstart-abi.com.au
Check us out on Facebook and Instagram For all the latest news, stories and rec activities search for headstart ABI Services
From the ED’s Desk
Welcome to the September edition of NewsLink. I do hope everyone is managing the sudden daily changes in weather.
A lot has been happening and changing recently with the NDIS, structure and pricing as well. In our next December NewsLink issue we will highlight all these changes for all our readers as it is important to get a handle on changes to the legislation and particular changes for Headstart.
Our very sad news, Cheryl Rufus passed away a short time ago, and our thoughts go to her wonderful husband, (see a beautiful tribute from some of her team on page 9) and as I write we have just been informed that Mark Ellis lost his valiant battle with a longstanding illness. Many of you may remember Mark as he has been involved with Headstart for many years, enjoying many of the rec activities and with his caring and thoughtful CSWs. Mark was always a character and a talented painter. Mark’s passing is just so recent and raw for his team, but we also want to highlight his achievements and talents soon and our thoughts go to his family.
One important issue is the R U OK? Day which we promote on 12 September, but its important that we all connect with each other to check out how people are doing. This years focus was asking people “R U OK? ... any day.” Its very easy to get caught up in the rush and goings on that happen in all our lives. But take time to notice how others are and ask RU OK? Then dig a little deeper, and let people know you are there if they want to talk. These types of conversations can make a difference in all of our lives, and knits our community together not just around the “doing together” but also around emotional wellness, communication and support.
Lastly I want to thank again those of you - like Tony - who have opened up, given us your time and shared your stories. I believe that each one will inspire and encourage many others. So till next time...
Sue
Tony loved his NewsLink story so much he asked CSW Shane to help frame it for him to hang on his wall.
Homelessness and ABI
At first, homelessness and acquired brain injury may not seem like an obvious match.
However, people who experience traumatic brain injury are at high risk of becoming homeless where one or all of the following factors exist:
• alcohol and drug misuse
• psychiatric disability
• social isolation
• family breakdown.
This was our third year at Hunter Homeless Connect, held on 21 August at the Newcastle Entertainment Centre. This annual event also coincided with Brain Injury Awareness Week 2024 which gave us the opportunity to spread awareness, with 1 in 45 Australians having a brain injury. Our goal was to help our community be more aware of the risk factors linking ABI with homelessness and to assist people in finding support.
The expo links vulnerable people to vital services and provides general support to people who are experiencing (or at risk of) homelessness and others who are simply doing it tough.
Headstart Community Education Team member Gary dropped in to say g’day to us.
“I came down to talk to Hume housing, I’m trying to move my waiting list along. I also came down to see Home in Place,” says Gary. “I can’t go anywhere without someone knowing me and saying ‘G’day Gary!’ Free food, free coffee, got to love that! I picked up a coffee cup and bean bag warmers for my caravan.”
Need help?
You are not alone and help is available.
1800RESPECT (1800 737 732)
A 24-hour national sexual assault, family and domestic violence counselling line for anyone who has experienced, or is at risk of these.
Mental Health Line: 1800 011 511
The Mental Health Line is staffed by mental health professionals who can provide advice and referrals to local mental health services.
Lifeline: 131 114
24 hour crisis support and suicide prevention services for people experiencing emotional distress. If life is in danger call 000.
Beyond Blue: 1300 22 4636
An mental health and wellbeing support organisation providing support programs to address issues related to depression, suicide, anxiety disorders and other mental illnesses.
Suicide Call Back Service: 1300 659 467
A counselling for anyone who is suicidal, caring for someone suicidal, or bereaved of suicide. For suicide prevention & mental health via telephone, online & video for anyone affected by suicidal thoughts, 24/7.
Mensline Australia: 1300 789 978
A free phone and online counselling service support for Australian men anywhere.
Kids Help Line: 1800 55 1800
Confidential 24/7 online and phone counselling service for young people (ages 5 to 25).Australia’s only free (incl. mobile).
Elder Abuse Helpline: 1300 651 192
Free information and support services for people who experience or witness the abuse of an older person. Operating hours vary.
Financial Counselling Australia: 1800 007 007
Access free resources and advice from a private financial counsellor. Call to speak to someone in your state.
National Association for Loss and Grief(NALAG): 6882 9222
A free, confidential, grief and loss support services across NSW with telephone support and, in some areas face-to-face counselling.
13 Yarn: 13 92 76
The first national crisis support line for Indigenous Australians who are feeling overwhelmed or having difficulty coping. including a Lifeline-trained Aboriginal & Torres Strait Islander Crisis Supporter.
Our newest team members Meet ‘n greet
Finance Assistant
Priscilla
I have been lucky to have worked for a few service providers who all share the same values and culture as Headstart, where the consumer is always at the forefront of everything that we do. So I am so grateful to have landed here at Headstart!
My husband Jason and I are kept busy by our 18 year old daughter – Roeni, who is chasing down a career in musical theatre and a 15 year old son – Morrison, who is a budding sportsman and happy to give any sport a try.
In our spare time and on weekends you will find us at local markets with our side hustle small business – Newy Surf Co. selling Newcastle beach inspired t-shirts that we design and print.
Get to know Priscilla
Favourite food: Pizza and Pasta.
Favourite movie: More of a Netflix binge watcher – love anything easy watching –Emily in Paris is a favourite!
Favourite band/music: The Waifs, Missy Higgins and Paul Kelly.
Favourite sport/team: My sons U15. football - Dudley Redhead Magpies.
Favourite cartoon character: Mickey Mouse and his clubhouse friends
Favourite hobby: Walking and talking!
Favourite place on earth: Byron Bay and Coolangatta.
If you could be any animal? Dog. If you could meet someone famous? Missy Higgins.
Three words to describe you: Honest, a little funny and reliable.
Describe your first month at Headstart: I am so grateful to have landed into this role, everyone has been welcoming, friendly and supportive which I am thankful for.
Reception/
Office Assistant (Mon-Fri)
Annabella
I am from Caracas, Venezuela, where I grew up and got married at 21.
I moved to Sydney in February 2004 with my husband and our one-yearold son.
We now have two children, aged 15 and 22. We speak Spanish (or better know as Spanglish) at home and love South American dancing.
In April 2022, we relocated to Lake Macquarie to be closer to the ocean and the lake, and to enjoy the outdoors. When I’m not at work, I’m at home cooking healthy meals for the family, at the gym, or going for long walks along the coast or the lake! I’m excited to join an organisation that benefits the local community. I’m looking forward to meeting everyone and having a great time at work!
Get to know Annabella
Favourite food: Acai Bowls.
Favourite movie: Life Is Beautiful.
Favourite band/music: Shakira / pop and merengue.
Favourite sport/team: Dancing Latino music and CrossFit.
Favourite cartoon character: Minions.
Favourite hobby: Nutrition / healthy cooking.
Favourite place on earth: Venezuela. If you could meet someone famous? Shakira.
Craziest/silliest thing you’ve done: Moved with no money to the other side of the world!
Three words to describe you: Family-oriented / Happy / Organised. How has your first month been? It’s been a great start. Everyone has been very welcoming. There’s a lot to learn, and I’m beginning to get to know the Headstart consumers names and faces!
Reception/ Office Assistant (Wed-Fri)
Janelle
I’ve been married for 25 years, with two sons, Lucas (20) And Ethan (16).
We also have a “fur daughter” Ziggy who is a very spoilt 6yrs old Mini Schnauzer. I’m a very creative person who has a passion for photography, drawing, painting and floral design. I make greeting cards for family and friends as well as having my designs printed onto bags, prints and other gifts. For the last 2yrs I’ve also worked in weddings and events designing bouquets, table pieces, arbour designs.
I recently completing some courses in Photoshop, portrait and studio photography. I have also sold some of my landscape photos to local businesses. I’ve worked in retail for the last 30yrs, and decided it was time for a change, so when this wonderful opportunity came up with Headstart, I grabbed it with both hands and jumped in, eager to learn a new and exciting role!
Get to know Janelle
Favourite food: Asian cuisine.
Favourite movie: Top Gun.
Favourite band/music: Anything 80’s.
Favourite sport/team: Netball (had to retire at 26yrs due to busted knee).
Favourite cartoon character: I used to draw Marvin the Martian as a teenager.
Favourite hobby: Anything art related.
Favourite place on earth: I’m a home body… so home.
If you could be any animal? Bird.
If you could meet someone famous? Oscar Issac.
Craziest/silliest thing you’ve done: I’m not a dare devil.
Three words to describe you: Friendly, creative, thoughtful.
Describe your first month at Headstart: Everyone is so lovely and helpful which makes you feel at ease and very comfortable. Learning a lot and enjoying getting to know a new bunch of people.
What is happening?
What
is happening?
Adding Headstart as a “My Provider” with the NDIA
The NDIA has launched a new computer system called PACE. As plans are reassessed and a new plan created it is built on the PACE System. The PACE System has a different way of processing claims and paying your providers.
The NDIA has launched a new computer system called PACE. As plans are reassessed and a new plan created it is built on the PACE System. The PACE System has a different way of processing claims and paying your providers.
What is happening?
What does this mean?
What does this mean?
The NDIA has launched a new computer system called PACE. As plans are reassessed and a new plan created it is built on the PACE System. The PACE System has a different way of processing claims and paying your providers.
What does this mean?
There are no longer any Service Bookings to allocate and reserve money for Headstart or any other provider.
There are no longer any Service Bookings to allocate and reserve money for Headstart or any other provider.
There are no longer any Service Bookings to allocate and reserve money for Headstart or any other provider.
If a Service Provider is listed as one of your “My Providers” with the NDIA, then payment can be processed in approximately 2-3 days.
If a Service Provider is listed as one of your “My Providers” with the NDIA , then payment can be processed in approximately 2-3 days.
If a Service Provider is listed as one of your “My Providers” with the NDIA , then payment can be processed in approximately 2-3 days.
If a Service Provider is NOT listed as a “My Provider” with the NDIA, then payment can take approximately 7-10 days.
If a Service Provider is NOT listed as a “My Provider” with the NDIA, then payment can take approximately 7-10 days.
If a Service Provider is NOT listed as a “My Provider” with the NDIA, then payment can take approximately 7-10 days.
What do I need to do?
What do I need to do?
What do I need to do?
Your Support Coordinator or Co-Worker will support you to contact the NDIS and add Headstart ABI as a “My Provider” on your plan using the details below. This can be in person at an NDIS office, or by phone (1800 800 110).
Your Support Coordinator or Co-Worker will support you to contact the NDIS and add Headstart ABI as a “My Provider” on your plan using the details below. This can be in person at an NDIS office, or by phone (1800 800 110).
Your Support Coordinator or Co-Worker will support you to contact the NDIS and add Headstart ABI as a “My Provider” on your plan using the details below. This can be in person at an NDIS office, or by phone (1800 800 110).
Our team have really had their work cut out for them over the last few months. From July to September the team have presented at over 21 locations with a total of 33 presentations. We have established ongoing relationships with several training organisations. This allows our team to provide valuable industry exposure to new support workers entering community services.
The team had a wonderful time at Windale Junior Rugby League Club, with the presenters doing a fantastic job at engaging with the children and reminding everyone why it is
important to keep your head safe –on and off the field.
The team have also had further community involvement, presenting at BaptistCare Wallsend as well as the St John’s Ambulance Cadets in Adamstown.
We are very happy to have an extra set of hands on deck, with support worker Deb Cook joining the CET team to help with coordination. Deb has great community connections and has already proven to be a wonderful addition to the team.
- Heather Burrows, CET Coordinator
Feedback from attendees when asked what the biggest takeaway was:
“To treat people with kindness regardless of their outward appearances. I also learnt not to treat people with acquired brain injuries as if they are different, and not to be overbearing in an attempt to help.”
“That brain injuries are common and can happen at any time.”
“Don’t take life for granted and anything can happen to anyone.”
“Don’t assume and don’t judge someone, you never know what they may have or are going through.”
“Brain injuries look different in every person and can effect so many different things in the body other than the mind.”
“I was surprised at the amount of people who are diagnosed with a brain injury in Australia, I thought it was less.”
“It was a privilege to hear the stories from the people with ABI.”
Want to know more about our CET? Check out the video...
Brain awareness for young footy players
“We had a really good turnout from the guys and we thank them so much. It really resonated with us given that we’re a full contact sport. The young ones do the tackle ready program, but head injuries are unfortunately still part of the game. It was really great to hear the stories and the team’s experiences and put a real exclamation point on how important our brains are. We ‘are’ our brains.”
- Evan Dewar, Windale Junior Rugby League Club President
Balloon Aloft
Accessible and inclusive hot air balloon flights started at Balloon Aloft in October 2023. These one hour flights are designed for anyone who wants to experience the joy of hot air ballooning but who, for any reason, is not able to climb aboard a regular hot air balloon basket using the footholds cut into the side of the basket or stand for the duration of the flight.
Balloon Aloft’s accessible balloon basket has an access door, for ease of entry and eliminating the need to climb aboard the basket. Where required, the accessible basket also offers customized seating and harnesses. This means that passengers with limited mobility are now able to experience the thrill of a sunrise flight over the Hunter Valley and ensures that passengers are safe and secure.
Be aware that wheelchairs are not able to be carried aboard the balloon. Individuals requiring assistance transferring to the seating aboard the accessible basket are required to share the experience with a carer/helper/friend/family member. The basket seating is 54cm high and located directly opposite from the door of the basket. Wheelchair users will need to transfer from the door of the basket to the seating. A grab handle is available to assist you to transfer.
These flights are operated from the Hunter Valley location. Spaces aboard the accessible basket are limited so it is essential to book the accessible basket ticket option. This wheelchair accessible basket is a joint initiative between Balloon Aloft and Cessnock City Council, and is the first of its kind in New South Wales.
They say the early bird gets the worm. They also get amazing sunrise views over the spectacular Hunter Valley!
Cost per person $319 non refundable midweek, $339 refundable mid week. Carers discount for 1 carer, 20% off with carers card. You may need 2 carers (especially if needing a harness).
The accessible basket currently runs Tuesdays and Thursdays mornings from 4-6am, depending on time of year. So you will need to get up early to take this exciting opportunity, and please allow a couple weeks notice for advance bookings.
www.balloonaloft.com
In loving memory
FThey say the early bird gets the worm. well, they also get amazing sunrise views over the spectacular Hunter Valley!
rom the start Cheryl and Paul both made me feel so welcome. Cheryl was a beautiful soul who I will remember forever. In the short time I knew her, I felt I’d known her for a life time. She was a pleasure to support. Always so appreciative and always thankful. Cheryl will be missed by all who had the pleasure of knowing her. RIP beautiful lady.
- Kylie (CSW)
I’m still in disbelief that Cheryl is gone. I only knew Cheryl for a short time but the day we met we just clicked and I knew she was a very special lady. We both felt like we had been in each others lives for a very long time. Cheryl and Paul welcomed all of us workers into their home and into their lives with open arms. They both were always ever so grateful for our support. Cheryl always greeted me with a big smile on her face and she was always happy to see me despite the many challenges she faced daily.
Cheryl lived a colourful and fulfilling life she often told me stories about her wonderful adventures. Cheryl loved all of her family dearly. I am ever so grateful I was given the opportunity to work with Cheryl, she will always hold a special place in my heart. Until we meet again,
- Tracy (CSW)
Team work at it’s best!
The Wholesome Collective with Headstart CSW Guy
Shaun recently turned 40, and 24 years ago he had an accident that led to an acquired brain injury and significant spasticity in his right arm and hand. Shaun has been working with The Wholesome Collective dietitian Kate for a few months now.
Quick healthy meals
A monthly bulk cook up ensures that Shaun has quick and easy meals on hand at all times. This helps Shaun to overcome barriers related to executive functioning, such as planning and organisation to cook, eat well, and care for himself. TWC’s chicken pesto pasta incorporates convenience items such as pre-cut chicken breast chunks, pre-prepared zucchini spirals and added peas to increase the vegetable content without relying on too much chopping.
Engaging the senses
Despite not being able to utilise some of his senses, Kate and Shaun are working together to highlight the visual and textural aspects of each meal for 10/10 enjoyment... plus, extra cheese for a flavour enhancer.
Cost saving
Shaun otherwise utilises frozen supermarket meals. Kate and Shaun had a look at some of the recipes they have cooked in bulk together and did a cost analysis per serve. They were ~$3-3.50 per serve, which is around half the price of his frozen supermarket meals, giving evidence that healthy eating is not more expensive, increasing Shaun’s motivation to continue cooking sessions with his wonderful support worker Guy!
The donut king
A self proclaimed ‘social butterfly,’ Neil’s unassuming nature belies a competitive spirit when it comes to sports like darts and bowling - as some support workers have discovered via the scoreboard!
“Iwas born at the Mater in Waratah. Mum and Dad used to live in Kotara South before we moved to Gateshead where we lived for over 20 years. I then lived with my father but he passed away in 2020 and so I recently sold the house in Gateshead this year because it was too big for me to look after. I’m very happy here in my villa and I have a cleaner who comes around every week.
When I was younger I used to be a CB radio freak. CB stands for ‘citizen band’ and was popular in the late 70’s and early 80’s. That’s how I met my late wife. On the radio you never knew what they looked like as you only heard their voice. We were talking and she asked to meet at Charlestown Square and we got married in 1983. We were married five or six years but sadly she passed away from Osteogenesis Imperfecta in 1987.
I worked as a bar straightener’s labourer at Comm Steel on Maude street, Waratah. We used to get piles of steel bars and put them through a machine to straighten them and then we loaded up the trucks. I was also a taxi driver for about 10 years.
My brain injury was in 2018. I was at home with my late father one evening, sitting on a chair and next thing I fell to the ground with a bang. I didn’t know what was happening and apparently I had a cardiac arrest. My father dialled triple zero and the ambulance arrived quickly because we lived close to Gateshead Private Hospital. They used a defibrillator to get my heart going again, and three times I flatlined. But they got me into the ambulance and to John Hunter where they put a stent in my heart and here I am today.
I used to drink too much Coca Cola and ate too much of the wrong food, like fatty fried foods, potato chips and Maccas, and I don’t think my heart could handle it.
At John Hunter I had all the tubes down my throat and because I was a problem child I kept trying to pull them out. My brother Brett was there for me and documented every day of my hospital stay.
Then I went to Rankin Park and on to Hunter Brain Injury Service on Darby Street where I spent a month. Finally I went back home with Dad. We got on really well and took turns cooking as Mum had passed away at that point.
I then began support with Headstart. They help me with my activities and I look forward to a support worker taking me out three times a week. I would like to praise Headstart, they do a wonderful job and everyone is very friendly.
My activities go from 10 o’clock until two o’clock. Today Debbie and I went to Charlestown Square shopping centre which I do three times a week with different support workers. It’s my routine and I enjoy it every time - along with a coffee and two donuts. The last time we ordered our coffee and donuts I started talking to this retired couple, Mark and Roslyn. Now they save us a table and
my support worker and I sit next to them every Thursday and we talk. We’ve become friends and I look forward to it regularly because I enjoy socialising.
I go ten pin bowling every week with my support workers as part of my routine. Some of them are quite good, others are pretty ordinary. I try not to be embarrass them because I’ve been bowling regularly for over 20 years.
I bowl with Headstart guys Kris and Romeo every Saturday and we are leading the competition which runs across most of the year. We’re the ‘Headstart Pin Pals’ and are 10 or 12 points in the lead and are on track to win the comp. I also play in a comp darts every Thursday night at Kotara bowling club.
I enjoy the Headstart Christmas parties and Rec barbecues at the train sheds. Interestingly Jason at Rec was my neighbour before he had his brain injury playing rugby league. I knew his whole family when we lived in Kotara South.
I see my brother Brett a few times a week. He lives nearby in Jesmond. On Friday nights he and I go to the trots (Newcastle Harness Racing) at Broadmeadow. I still drive so I pick Brett up and he shouts me dinner and a drink. Because of the horses
I’ve gotten to know a lot of trainers and jockeys. We go to the trots all the time but not the gallops anymore.
This Friday I’m going to Brett’s house and he’s going to cook us tea. At home I cook for myself about three times a week, only very basic meals like beans on toast.
I want to live a happy life as best I can. I don’t know if it will eventuate but my goal is to take a trip to America.
I’ve been to the Philippines twice. I used to chat with a lady there who invited me over as we were very good friends. I have another friend who I met on Facebook who lives in America. I live on Facebook and I’ve got over 2000 friends. I love it!
My laptop is an old one so I’ll get a new one for Christmas. For my birthday I am getting mag wheels for my car!
I love models, and I love cars. My hobby over the years has been collecting diecast and model cars and have quite a lot in my cupboard. I also go to train shows like the Maitland Steamfest. When I am home I watch horseracing and quiz shows on TV.
I’m a social butterfly, I used to go out more but now I’m on a budget.
My brother and I sat down and we worked out a budget of what I could and couldn’t do. A certain amount for coffee, lunch or dinner and for bowling, groceries and fuel. I now only go to West League’s with my brother twice a week for a meal.
Because I’m on a pension I need to stick to my weekly budget so that my savings can grow and by the end of the year I’ll have a few thousand hopefully for my USA trip.
Since my father passed away my brother and I have become much closer. I used to only see Brett at Christmas or birthdays, but since my cardiac arrest and losing Dad we are as close as we have ever been. It’s just the two of us now and he’s my baby brother.”
CSW Debbie enjoys a cuppa
Mr Popular with the Donut King staff
Favourite weekly stop!
Gotta go bowling
Rec Group
Always Mr Popular
Happy at his new home
Headstart “Pin Pals” Saturday comp
Neil with his brother Brett
It all started with a chance meeting one day in Hamilton between CSW Deb and Sue McHattie (Headstart CEO). Deb had just started with Headstart and said g’day to Sue who asked ”Can you swim well?” When Deb said yes, Sue replied quickly with “Great! I might have a lady for you to help support because she really wants to back into hydro.”
Faye’s happy place
“Faye was always a swimmer, and I’m told she used to swim across the lake. She was that sort of person who very much enjoyed the water. More recently she used to do hydro each week with support person’s Pauline and Jeff. That was before COVID times, when things changed,” says Deb. “So Sue was really wanting to get Faye back in the water again as it needs two of us. Now Lynette and I take Faye to the pool and she loves it! The minute she hits the water she gets very excited and it’s really good for the movements of her arms and legs. We usually spend an hour or so in there. It’s very social as Hannah’s often in the pool as well which is really good for Faye.”
Faye was the first person I’ve ever actually done hydro with and it’s great. I love it! It’s amazing seeing the benefits of the water for people who aren’t so mobile.
“The whole floating feeling and being immersed in the water is fantastic. The warmth is good for helping the joints to get more flexibility, so in the pool we do a lot of exercises with Faye’s arms and legs and work on straightening her neck. The minute we use the flotation device to turn Faye to lie on her tummy, she really goes to town with the kicking! She’s definitely got a competitive spirit.”
“I’ve been working with Faye for just over a year now. We had an instant connection.
Faye is non-verbal so it’s about facial expressions and smiling and laughing. It’s about looking her in the eyes, working things out and really understanding her. Faye has this amazing ability to communicate through her eyes. It’s taken a while but now I’ve noticed how she gives the slightest nod to things for a yes or no question. She’s got a great sense of humour too. It’s just beautiful to see and I think for Faye that must be wonderful to know that we understand her. That’s been a lot of my desire and is something that I pray for. Faye is particular when it comes to who looks after her. I think she was pretty quick to trust me,” says Deb.
“If someone was able to speak they’d tell you what they like. With Faye it’s about seeing what her response is, watching her and understanding her. I can personally relate to what’s happened with Faye and for me a lot of it’s about being empathetic. The more you can actually relate to the person and take the time to discover who they are and what makes them happythat’s what it’s about for me.”
Faye and I have a lot of similarities in personality. I think that’s why we connect so well. When somebody in Faye’s position sees that a person understands them - or wants to understand them - it makes a big difference.
CSW’s Lynette (left) and Deb (right) with Hannah and Faye.
“I take her to visit her Mum every week or two. Dorothy has shared stories of who Faye was before her injury and it’s lovely to hear these and put together the puzzle of her life. Faye was very outgoing, into sports like gymnastics and swimming and did well at whatever she put her hand to. Faye lived at home for a long time with her Mum as primary carer. This was before NDIS when there were minimal supports. It’s only been the last 12 years that Faye has actually had to go into a care facility.”
“Faye has a daughter and also two grandkids who live down the south coast. On Mother’s Day this year her daughter called and Faye really lit up when she heard her daughter’s voice. Even more so when she heard the grandkids talk. She got really excited which was lovely to see.”
“Thursday’s Morning Melodies is a big highlight for Faye. We’ve been going for
about three months now. The first time I ever took Faye I just watched her scan the room and saw how she really felt like she’s amongst her people. People that she can understand and relate to. She has lots of them come up and say hi and dance with her. Faye enjoys the attention and absolutely loves the music. Her favourite is Elvis - she’s even got Elvis pictures on her walls!”
Now on Thursday mornings when I say to Faye that we’ve got music today she gets very excited.
I’ve noticed a big difference in Faye since attending, she becomes far more active and aware of what’s going on around her.”
“Leah also goes to Morning Melodies and Faye really enjoys her company. Leah is really considerate and great with Faye. Both women love their horses, so they have another connection there.”
I often take Faye to see my horse Freddie on a property in Minmi. We bring him out of his paddock and Faye really enjoys it.
“He’s such a good horse and I’ve done a lot of work with him and people with disabilities. Apparently Faye had a horse when she was younger.”
“In the days that I’m with Faye we often drive to one of the beaches or visit Swansea. We put the music on and enjoy our time together. If it’s cold we just sit in the car and have a chat.”
Continued next page...
Leah with Faye
Morning Melodies at Cardiff RSL
Freddie with Faye
Support worker Deb continues, “Good healthy eating has made a difference for her. Dorothy really paid attention to her diet and nutrition, which is why she is as strong as she is. Her mum used to do a lot of exercises when she was in her care 24/7. Today, Pauline, Lynette, Myounghee and I continue to do a lot of massaging with Faye around her neck and head, helping her posture, work on her wrist and hands, with a bit of stretching of the legs.
Regular physical stretches and exercise will help those legs and arms move, so we spend a lot of time with her because it doesn’t happen quickly. It’s about building trust and increasing her confidence over time.
“In the warmer weather Faye enjoys Sailability at Toronto. Pauline and Jeff first took her out many years ago and she loves it! The people at Sailability are lovely and she goes out in with someone who knows how to sail. She’s been doing it for a while, long before COVID put a stop to it for a time. One time Matt Hall came flying in over the bay in Toronto and started doing all this trick work right over her boat. It was like it was choreographed for her! That was really amazing, except for the fuel smell from all the smoke.”
“Last Friday I had all Faye’s hydro flotation stuff with me and Sue said I should tell Faye to train hard for the swim across the harbour on Australia Day. I had actually spoken to Faye about getting her across and completing the race. I said to Sue, ‘Be careful what you wish for, because that’s something I’ve wanted to do with Faye!’”
It’s one of those things that’s possible with a few of us helping to get Faye across the harbor (Sue included!). Also because Faye is a bit of a competitor.
“I really hope I’ve represented Faye’s story well, because it’s her story. Sometimes, someone will just come into our life that’s going to spark us up a little bit.”
- CSW Deb
The story of the Johnstons
Liverpool and Aussie soccer icon Craig Johnston became a Headstart Ambassador many years after his sister Faye’s brain injury prompted his early retirement from football. Headstart CEO Sue McHattie recalls some of the early moments.
“Ireceived a call from Dorothy Johnston in 1987. I didn’t really know Craig because I wasn’t into soccer, but I could hear the desperation in Dorothy’s voice after their experience. She was exhausted. Her daughter Faye had sustained a severe brain injury and at that stage they had no supports whatsoever.
Dorothy was trying to piece everything together because back then it was very hard to get packages for people with ABI. I then rang my contacts at ADHC and they were absolutely terrific. They didn’t know about the connection to Craig and him being a soccer great.
By talking and combining forces we were able to get a very small package together to support Dorothy and do some overnights to give her a break. Our contact with the family continued on until 2013 when NDIS came in, and Faye was one of the ones who transitioned across to NDIS, and Dorothy was still doing a Herculean job of caring for Faye.
Craig retired from soccer at just 27 and came back to Australia.
I thought ‘I remember you with the long curly hair and watching you play for Liverpool!’ My grandfather was English and a soccer fanatic. Craig was really supportive to his mum and sister Faye, to the point of giving up his illustrious soccer career in England.
No matter the situation, an ABI takes an enormous toll on families, whether it’s a severe situation like Faye’s or one less visible. We continued supporting Faye and the family over the years before Craig was invited to become a Headstart ambassador.
The Johnston’s are such a determined, strong, and resilient family. Craig’s effort to make the Liverpool FC first team for so many years was testament to this determination to succeed.
Brain injury in a family is often a very private thing, and some families suffer terribly. Faye’s injury was severe, and when people see Faye they see a woman physically challenged by her injury, unable to communicate in the usual ways.
But if one takes the time to get to know Faye and look past the immediate picture, you see the glimmer in her eyes for the people she likes, the smiles and the love for those close to her.
For many years Craig hadn’t really mentioned much publicly about Faye’s injury.
I’d asked Dorothy previously whether Craig might consider becoming an Ambassador. When Craig moved back from America a several years ago he was ready and came to us, so it was like ‘here we go!’
Craig is understandably very emotional about his sister and he and Dorothy continue to hope for Faye as the years pass. Today Faye has a team of great mainstay workers who she loves almost as much as she loves Elvis!”
- Sue McHattie, Headstart CEO
Check out Craig’s video story
Faith and fatherhood
With an appropriate saying for every occasion, Michael shares his story and approach to life.
“My home sweet home is right next to Glenrock State Park. It’s a wonderful place with beautiful bush, trees, birds and kangaroos out the back. I’ve been here 18 years and I spend most of my time in my shed with my two rescue cats, Kelly and Infinity.
Every morning I sit here with a double espresso. I quieten, stop and breathe. It’s called mindfulness. This is how I begin my day and is how I’ve always lived. I meditate for about 10 minutes and focus on my breathing. I say to myself ‘I live to learn to love. Love, nurture, do no harm. Slow down, breathe, smell the roses. Live in faith. Be strong, be brave, be true. Thank you for my blessings. Amen.’
I am a man of faith. While I don’t belong to any religion, I’m a soul of faith.
As Pink says ‘this is my fun house’. When a support worker arrives in my fun house - my shed - I’ll put out a chair and ask “How’s your day going?” I love stories. Most support workers are wonderful because they do the number one thing, they listen. Something that I say to myself every day is: look and listen. I’ve experienced some exceptional young people from Headstart. I don’t know how they got so wise, so young! My support workers are guarding angels, because they take care. I don’t know if the training or just the people you get, but they’re beautiful souls.
I am the wisest person on the planet. Do you know why? Because I know nothing.
I have a sense of humour, and I live by my life rules. What does the doctor say? An apple a day will keep a doctor away. I love apples, but laughter really is the best medicine. It’s a positive!
I have three beautiful children that I share. I wish I was as intelligent when I was their age. I have son’s Jack and Robbie and a daughter Elliot. I see them Thursday’s and Saturday’s and I miss them every single day. I never forget to say ‘I love you.’ If you love someone do it multiple times. Don’t just say it, look into their eyes. You’ve got to know how to listen, especially to children because they know they’re being listened to. It’s empowering for them.
One of my favourite sayings is Carpe Diem: Seize the Day. My support workers help to give me opportunities to do things. I get to spend time with my children and they’re wonderful with the children too. Some days we’re not sure what we’re going to do and it’s often reliant on the weather. One of my other sayings is ‘variety is a spice of life’. So we go with the flow. If it’s raining, it’s a beautiful day. If it’s sunny, it’s a beautiful day. Without rainy days you don’t appreciate the sunny days. Some days we pick the children up, and then decide together as a team what to do. Or we’ll negotiate. One Saturday I
had a BBQ picnic basket packed for King Edward Park, as I’d promised. When we got there it was spectacular. Not just the weather, but the festival we’d arrived to. I didn’t know it was happening, but my children knew it was on because both of them were dressed in red. My children danced in a large group to Kate Bush’s Wuthering Heights on the grass of King Edward Park, as part of a global event. Meanwhile I cooked the barbie. It was a beautiful day!
Having a support worker with me in public helps enormously because I experience social anxiety. I take my walking cane out now because previously I would bump into people or visa versa. Now there are fewer problems because people see me with a cane. I’ve been working on my balance every day and I haven’t fallen over for a while. I do exercises out in the backyard and physiotherapy helps with my balance. Mid week I do my shopping. I go to Soul Hub in the city, which is full of beautiful people and volunteers. I go to the wonderful Salvation Army in Hamilton to get some bread and apples and then back to Charlestown for some groceries. I’m a chocoholic and a cheeseaholic, so they’re always in the shopping basket.
I love the beach, my children love the beach and the surf. We have such beautiful beaches around Newcastle.
Why go to Bali when we’ve got such a beautiful country? I love Redhead beach and Glenrock is one of my favorite places because there’s nobody there. I love jumping into the ocean baths at either Merewether or Newcastle Ocean Baths which is a great place for people with mobility disability. They’ve got a very wide entry to the pool and rails. I was a surfer for most of my life next, but my balance is no good for that now. I don’t enjoy swimming pools because of the chlorine. I love the salt, the sand and the waves. In the ocean the water helps with balances and you can’t fall over.
I was born in Sydney, lived in South Curl Curl, then Caringbah and Cronulla. I moved up to Belmont and then spent some years with my Nana who lived in Hamilton. I’m a Hamo boy, now living in Whitebridge. Now I’m a Whitey!
One thing I say to people is ‘be you’. That’s what I say to myself. Be me. What do you love? Find what you love to do and you’ll never work a day in your life. My first 10 years I was in the military. I want to be a paratrooper and jump from planes. My friends used to say, ‘you’re kidding!’ But I went ahead and loved what I did.
I used to say to my friends that jumping from planes won’t kill you. It’s hitting the ground.
Then I went backpacking in Europe and Asia for a couple of years. I was a scuba diving instructor in Townsville and the Great Barrier Reef and the Whitsundays for a couple of years. I did what I loved. A theme from my life is helping people. Both my parents worked and as the oldest of six kids I was often carer. It contributed to me becoming a social worker. After backpacking I went to Uni and became a youth worker at various centres around
Port Stephens, Planet Youth and Wesley Mission. I was a social worker with families, homeless people, people on alcohol and drugs. I worked with volunteers and wonderful people at all through Lake Macquarie and the Hunter.
I don’t say ‘what comes around comes around’. I say ‘what goes around goes around’. It’s called karma. So even though I get social anxiety, when I go out I smile at people, and they smile back. Because you don’t know how many people have smiled at them that day, and they’ll pass it on.
I enjoy singing and playing the guitar. It’s who I am and it helps me. I love all kinds of music and I have over 100 CDs upstairs. I especially love reggae, the blues and jazz but it all depends what I feel like at the time. I really enjoy The Cranberries Dolores O’Riordan is a wonderful singer. I appreciate old bands like Blondie, Debbie Harry and Abba. I wish young people would listen to them, they’re wonderful musicians.
My brain injury was caused by falling off a 5 metre ladder onto my driveway while under the influence. I smashed my head in three or four different places, and damaged vertebrae as well. There was buckets of blood but I managed to crawl back to my lounge room. My partner rang me and called an ambulance because I was speaking gobbledygook. I don’t remember the next three months, but I’ve been told that I’m a walking miracle. It’s a miracle I can walk. I don’t know if you believe in guardian angels, but I believe I have a guardian angel that day. I believe I have a guardian angel every day.
I can’t remember much about the months I spent at Rankin Park, though my memory
is gradually improving because of the exercises I do. I read a lot, but often a chapter or just a couple of pages. Then I stop, put the book down, and think about what I’ve read and try and recall it. If I can’t, I read it again. These days I can read a whole chapter and recall what I’ve read.
I remember my appointments by writing them down on an action plan whiteboard and on my mobile phone. At certain times on different days the alarm goes off to let me know what’s happening. I live day by day. That’s all I think about... day by day. I have an action plan, and that is to overcome.”
Lyn’s gets a boost with ESTEEM
Over the last ten weeks Headstart consumer Lyn has had the opportunity to attend the ESTEEM Program at Mercy Services, West Wallsend.
Carolyn Leishman
Esteem stands for Exercise, Socializing, Thinking, Environmental, and Enrichment Model.
This is a group program where stroke survivors get together twice a week to exercise, socialize and engage in an artistic activity. It is based on emerging evidence that recovering in an environment where you can engage in exercise, socialize with other people and try new and interesting thinking activities which may be helpful for brain recovery and health.
The morning started with a chat, getting to know other stroke survivors and staff, then we get into it and do an exercise session that is ran by physiotherapists and occupational therapists to support everyone and their abilities. Lyn smashed these out and while talking with a mouth full of marbles! She is amazing at how she can do the exercises so well.
We then cool off with a walk around the lovely gardens at West Wallsend, do our stretches then sit around a table and have a lovely morning tea and a friendly chat with everyone.
The group then breaks into art therapy or music and movement.
Lyn got to participate in creative activities, experimenting with different mediums and techniques and thoroughly enjoyed the hidden talents that came flowing
out. She really enjoyed the relaxed and professional guided tuition from Dee the art teacher.
The next 5-week rotation was music and movement which involved chair dancing and holding onto a ballet bar for support, adapting movements to include everyone’s ability to move, stretch and dance to music, which Lyn gave it her all (as usual) and thoroughly enjoyed her time.
It was such a humbling experience to support Lyn during this time, to chat with others and hear their stories and share in this great program. Also to see the improvement and confidence all participants have gained.
If you are a stroke survivor and would like to join in this program phone 49626680 and ask for Esteem Team or email esteem@mercyservices.org.au
Carolyn Leishman Coordinator, Mercy Services and Headstart
CSW
ESTEEM is a groupbased program for stroke survivors.
Two sessions per week for 10 weeks.
Physical: 30 mins exercise.
Social: 30 mins refreshments.
Cognitive: 90 mins creative arts.
beautiful bird was a group collaboration.
“It was good. I like to keep active, busy and doing things. The people were nice. It’s always good to see other people. They had art classes which I enjoyed. The zebra I painted got selected for an exhibition for stroke week at the John Hunter which was nice.” - Lyn
This
Scam alert
If you haven’t already, one thing that can be sure of: you will be the target of a scammer at some stage.
Being scammed can make you feel violated and be very upsetting, as well as financially devastating. It pays to be vigilant and double check if in doubt.
One of the many impacts of the global COVID pandemic was the shift to spending significantly more time online. Criminals unfortunately seized on this period of change, with Scamwatch reporting a 70 per cent increase in scams between 2019 and 2021.
With these threats on the rise and to help you stay one step ahead, the Australian Competition and Consumer Commission have released the Little Black Book of Scams.
Email is not the only way scammers can catch you off guard. Scammers can also target you by phone, internet, post, and door-to-door. From dating and romance scams to identity theft, this helpful guide book reveals the secrets and tactics scammers don’t want you to know.
Scammers are often career criminals who invest a lot of time and energy into honing their skills to steal your information and money. Their methods are clever, and they can be hard to spot. Banks regularly monitor accounts for suspicious activity and are constantly innovating features to secure your banking. Don’t open suspicious texts, pop-up windows or emails – delete them. If unsure, verify the identity of the contact through an independent source such as a phone book or online search. Don’t use the contact details provided in the message sent to you.
Most scams follow the same pattern and once you understand this, the tricks of the scammer become easier to spot. You can protect yourself too by knowing what to be wary of.
Keep an eye out for:
• Being contacted out of the blue
• Being told to keep it a secret
• Poor spelling and/or grammar
• Being asked for personal or banking information
• Requests to take urgent action, make a payment or claim a prize.
A communication doesn’t need to tick all the boxes to be a scam. Remember, if it sounds too good to be true, it probably is.
Many scammers lurk within the anonymous environment of the internet. Scammers call and SMS too.
Be aware – some scammers will come right to your door. If you give them a chance to talk to you, they will start using tricks in their scammers’ toolbox to convince you to part with your money.
If you have any inkling you may be being scammed, the best advice is to stop and think. If you are being asked to move money, make an unexpected payment or send personal information to someone, stop and ask for help.
If you are being asked to provide information or take some action, contact the organisation involved using a number you already have (bank statement, credit card etc) or find the number yourself.
We are all vulnerable to scams so everyone needs information about how to identify and avoid scams. Some people think that only the gullible and greedy fall victim to scams. The truth is scammers are clever and if you don’t know what to look out for, anyone can fall victim to a scam.
Have you received an offer that seems too good to be true? Perhaps a phone call to help fix your computer or a threat to pay money you do not owe, an alert from your bank or telecommunications provider about a problem with your account or even an invitation to ‘befriend’ or connect online?
Scammers know how to press your buttons to get what they want.
They are getting smarter, moving with the times to take advantage of new technology, new products or services and major events to create believable stories that will convince you to part with your money or personal details.
However, thanks to the tens of thousands of scam reports received every year, the ACCC has prepared a list of common scams to reveal the secrets and tactics that scammers don’t want you to know.
The top types of scams to avoid are:
Dating and romance scams: can lead to financial requests after many months from people who are often overseas.
Investment scams: such as investments or cryptocurrency ‘opportunities’ from what may look like reputable companies.
Threat and penalty scams: fear tactics pressuring you to ‘pay up’, or be arrested. eg. an unpaid bill, speeding fine or debt.
Unexpected money scams: you’re told that you are entitled to money or an inheritance but you need an upfront payment first. Prize and lottery scams: you’re told that you’ve won a prize in a lottery but need to pay fees and taxes to release the prize.
Online shopping, classifieds and auction scams: fake ads on legitimate websites or false retailer websites that seem real.
Scams targeting computers and mobile devices: remote access software or malware used to spy on your personal information.
Identity theft: more than tricking you out of money, this involves stealing your personal information for fraud or profit.
Job and employment scams: work from home ‘business opportunities’ or jobs can be used for money laundering.
Charity scams: people collecting money for a fictitious nonexistent charity that may seem real.
Medical scams: offering a range of alternative medicines, miracle cures or counterfeit drugs, eg. weight loss.
Business scams: where you get sent false bills or domain name fees, or a bill for business a directory that you never signed up for.
Plenty more info in the Black book. If you are unsure how to handle a potential scam please contact you CoWorker.
Are you worried about a possible scam situation? If in doubt ask your Coworker or a CSW for help.
The Little Black Book of Scams
Every year, scams cost Australians, businesses and the economy hundreds of millions of dollars and cause emotional harm to victims and their families.
The best way to protect yourself is through awareness and education. This new edition of The Little Black Book of Scams is brought to you by the Australian Competition and Consumer Commission (ACCC), the national consumer protection agency. The Little Black Book of Scams is recognised internationally as an important tool for consumers and small businesses to learn about scams including:
• the most common scams to watch out for
• the different ways scammers can contact you
• the tools scammers use to trick you
• the warning signs
• how to protect yourself
• where you can find help
• where to report a scam.
The Little Black Book of Scams
The book includes:
• Identity theft
• Charity scams
• Medical scams
• Business scams
• Investment scams
• Prize and lottery scams
• Unexpected money scams
• Dating and romance scams
• Threat and penalty scams
• Job and employment scams
• Online shopping, classifieds and auction scams
• Scams targeting computers and mobile devices.
This helpful guide to the most common scams and how you can spot and avoid them.
Accessible version available incl. audio
Rec group photography class
Rec Group photography class is always a fun, social and creative time. Here are some of the best photos from our Photography Class 2024. Unfortunately, this class was cut short due to Eddie Cross being ill and we didn’t get a chance for an editing class. Congratulations to all of you, as you still got some great pics! We have another Photography Class scheduled on the October Calendar.
Darryl
Alan
Darryl
Alan
Callan
Callan
Deb
David
James
Kayla
David
Deb
James
Kayla
Headstart’s many super support workers have special gifts and unique talents. We recently had two CSW’s run Rec activities which were great! Get in touch if you’d like to share your hobby or skills with the group.
Drawing class with Alicia
“When we were at photography class Nikki was asking all the CSW’s if we had any skills to contribute to the Rec group. Kayla mentioned that she’d seen my art and that I could draw and so Nikki asked I’d be willing to do a class!
I was never really an art student but I often carry a sketch pad around with me most of the time, and I regularly draw with my older brother.
In preparation I spent some time practicing the drawings with my kids (7 and 10) and they also enjoyed that. If I’m honest I was pretty anxious to start with, but everyone was great! They all seemed to have a good time and I may do another one in the future.
I think art is an amazing therapy and a great form of self care. It really helps everyone to just take a minute to themselves and focus on something different.
Consumer Kayla actually picked the subjects. She’s really into the country scene so we picked highland cows and flowers. It was a fabulous day.”
- CSW Alicia
New Rec t-shirt screen printing with Lauren
On Nikki’s last day we held a BBQ farewell and CSW Lauren kindly held a Rec screen printing class to make our fantastic new “Get Rec’d” t-shirts.
“I’m a signwriter by trade, and so screen printing is part of the trade that I got into. I’ve been doing it since I was 17. I love t-shirts and thought I’d help make the new Rec t-shirts. The group will mostly be doing it themselves, because you really only need one hand. So even people who only have use of the one arm can have the paint put on for them and they can just pull the screen across and do it themselves. Then you just lift it up and ‘walah!’ ”
- CSW Lauren
Rec group adventures
Need couple womens group photos from Niki Rec Group have had a busy few months, here are some highlights. Plenty more each week on our social media!
The Brenden boogie
Tuggerah go karts
A wintry breakwall
Greta Museum
Morning melodies
Marika at Charlestown bowling
Mexican fiesta
Jesmond disc golf
Goodbye Nikki!
Feedback & Complaints form is available here:
(scan QR code with your phone camera or https://forms.office.com/r/Kqd2L1MBhJ)
Creatures great and small...
Animal therapy, or pet therapy, refers to the use of animals as a way to help people cope with and recover from some physical and mental trauma. Different strokes for different folks with Monique (left) enjoying a puppy’s company and Wayne regularly feeding the seagulls at Nobbys.
Making a Complaint
You have the right to complain under the Community Services (Complaints, review and monitoring) Act 1993. If you have a complaint there are steps to take. At each step, every effort will be made to resolve your complaint before going to the next step.
Step 1. Talk with the person concerned
Step 2: Talk with Co-worker/staff member
If you would like to continue receiving NewsLink, become a member by contacting us on 4965 4420 for a membership application Our membership year starts from 1 July. Your contributions to the newsletter are welcomed, and we will keep you up to date on all the issues, activities and the developments in services.
Audrey Hepburn
Step 3: Talk with Director
Step 4: Talk with Chairperson
Step 5: Talk with Committee
Step 6: Talk with an outside service
Traditional Owners
At each step you have the right to have someone else present if you wish. This person is called an advocate and may be your friend, family member, staff member, paid advocate or someone else.
If you wish Headstart can help you locate an independent advocate.
We recognise, respect and embrace the Aboriginal elders and people of this region as the traditional custodians and cultural knowledge holders if this land. We further acknowledge the cultural contributions of Aboriginal and Torres Strait Islanders with disability and reaffirm our vision of a world where every person is welcomed.
NewsLink is produced by many people at Headstart ABI Services.
We welcome contributions from everyone: an article, letter, photograph, poetry, etc. We also welcome suggestions as to articles that we could write about for future issues - so please get on touch!
We appreciate feedback on things like the kind of stories, size of our typeface, layout and general appearance of our newsletter.
HAVE YOUR SAY on these, or any other issues by writing to us at:
Headstart ABI Services
95 Turnbull Street
HAMILTON NSW 2303 or email: comms@headstart-abi.com.au
