Headstart NewsLink Sept 2024

Volume 31 Issue 1 Sep 2024

We bring you more of

Y ur St ries

Faye makes a splash

Pg 12

Heads up at Windale Pg 6 Rec photography Pg 22 NewsLink Sep 2024 I Page 1

The Headstart Acquired Brain Injury Services commenced in 1987 and is recognised as a premier provider of specialist services for people with an ABI in the Hunter and Central Coast region.

Headstart provides individually tailored services across community access, in home support, life skills, social, leisure and recreational services, case co-ordination, and community information and education.

95 Turnbull Street, Hamilton NSW 2303 P 02 4965 4420 F 02 4965 4424 E info@headstart-abi.com.au W www.headstart-abi.com.au

ABN 75057986026 I CFN 13046 Headstart ABI Services is a registered provider under the National Disability Insurance Scheme (NDIS)

Our Vision For people living with brain injury to have opportunities that strengthen and enrich their lives.

Our Purpose To make a difference in the lives of people touched by brain injury by providing opportunities and inspiring hope.

Leadership Executive Director: Manager Service and Supports: Operations Manager: Finance Manager: HR Lead: Quality Lead: Office Administration: Marketing Lead:

Sue McHattie Kesley Skippen Alicia Richardson Tejal Shah Katherine Fitzgerald Mitch Rixon Kathy Provost Andy Meier

Now you can read NewsLink online with Issuu! If you aren’t on our email list then let us know.

What kind of stories or information would you like to see in NewsLink?

Do you have some great stories or photos? We’d love to hear from you!

Email Andy at our office: comms@headstart-abi.com.au

From the ED’s Desk

W

elcome to the September edition of NewsLink. I do hope everyone is managing the sudden daily changes in weather.

A lot has been happening and changing recently with the NDIS, structure and pricing as well. In our next December NewsLink issue we will highlight all these changes for all our readers as it is important to get a handle on changes to the legislation and particular changes for Headstart.

Our very sad news, Cheryl Rufus passed away a short time ago, and our thoughts go to her wonderful husband, (see a beautiful tribute from some of her team on page 9) and as I write we have just been informed that Mark Ellis lost his valiant battle with a longstanding illness. Many of you may remember Mark as he has been involved with Headstart for many years, enjoying many of the rec activities and with his caring and thoughtful CSWs. Mark was always a character and a talented painter. Mark’s passing is just so recent and raw for his team, but we also want to highlight his achievements and talents soon and our thoughts go to his family.

One important issue is the R U OK? Day which we promote on 12 September, but its important that we all connect with each other to check out how people are doing. This years focus was asking people “R U OK? ... any day.” Its very easy to get caught up in the rush and goings on that happen in all our lives. But take time to notice how others are and ask RU OK? Then dig a little deeper, and let people know you are there if they want to talk. These types of conversations can make a difference in all of our lives, and knits our community together not just around the “doing together” but also around emotional wellness, communication and support.

Lastly I want to thank again those of you - like Tony - who have opened up, given us your time and shared your stories.

I believe that each one will inspire and encourage many others.

So till next time...

Sue

Nominate a staff member for outstanding achievement We continue to recognise the work of our staff who have gone above and beyond in any capacity to support our consumers in their daily lives. Please help us thank and encourage our workers!

To make a nomination please contact us or email: info@headstart-abi.com.au

Check us out on Facebook and Instagram

For all the latest news, stories and rec activities search for headstart ABI Services

Tony loved his NewsLink story so much he asked CSW Shane to help frame it for him to hang on his wall.

NewsLink Sep 2024 I Page 2

our new Pg 4 Meet team members

Pg 6

Community Education

ESTEEM Pg 20 Self after Stroke

Group Pg 22 Rec Highlights

Homelessness and ABI Need help?

You are not alone and help is available.

1800RESPECT (1800 737 732)

A 24-hour national sexual assault, family and domestic violence counselling line for anyone who has experienced, or is at risk of these.

Mental Health Line: 1800 011 511

The Mental Health Line is staffed by mental health professionals who can provide advice and referrals to local mental health services.

A

Lifeline: 131 114

t first, homelessness and acquired brain injury may not seem like an obvious match.

24 hour crisis support and suicide prevention services for people experiencing emotional distress. If life is in danger call 000.

However, people who experience traumatic brain injury are at high risk of becoming homeless where one or all of the following factors exist:

Beyond Blue: 1300 22 4636

An mental health and wellbeing support organisation providing support programs to address issues related to depression, suicide, anxiety disorders and other mental illnesses.

• alcohol and drug misuse • psychiatric disability • social isolation • family breakdown.

This was our third year at Hunter Homeless Connect, held on 21 August at the Newcastle Entertainment Centre.

This annual event also coincided with Brain Injury Awareness Week 2024 which gave us the opportunity to spread awareness, with 1 in 45 Australians having a brain injury. Our goal was to help our community be more aware of the risk factors linking ABI with homelessness and to assist people in finding support.

Suicide Call Back Service: 1300 659 467 Headstart Community Education Team member Gary dropped in to say g’day to us.

“I came down to talk to Hume housing, I’m trying to move my waiting list along. I also came down to see Home in Place,” says Gary. “I can’t go anywhere without someone knowing The expo links vulnerable people to vital me and saying ‘G’day Gary!’

Free food, free coffee, got services and provides general support to people who are experiencing (or at to love that! I picked up a risk of) homelessness and others who coffee cup and bean bag are simply doing it tough. warmers for my caravan.”

A counselling for anyone who is suicidal, caring for someone suicidal, or bereaved of suicide. For suicide prevention & mental health via telephone, online & video for anyone affected by suicidal thoughts, 24/7.

Mensline Australia: 1300 789 978

A free phone and online counselling service support for Australian men anywhere.

Kids Help Line: 1800 55 1800

Confidential 24/7 online and phone counselling service for young people (ages 5 to 25).Australia’s only free (incl. mobile).

Elder Abuse Helpline: 1300 651 192 Free information and support services for people who experience or witness the abuse of an older person. Operating hours vary.

Financial Counselling Australia: 1800 007 007

Access free resources and advice from a private financial counsellor. Call to speak to someone in your state.

National Association for Loss and Grief(NALAG): 6882 9222

A free, confidential, grief and loss support services across NSW with telephone support and, in some areas face-to-face counselling.

13 Yarn: 13 92 76

The first national crisis support line for Indigenous Australians who are feeling overwhelmed or having difficulty coping. including a Lifeline-trained Aboriginal & Torres Strait Islander Crisis Supporter.

NewsLink Sep 2024 I Page 3

Meet ‘n greet

Our newest team members

Finance Assistant

Priscilla

I have been lucky to have worked for a few service providers who all share the same values and culture as Headstart, where the consumer is always at the forefront of everything that we do.

So I am so grateful to have landed here at Headstart!

My husband Jason and I are kept busy by our 18 year old daughter – Roeni, who is chasing down a career in musical theatre and a 15 year old son – Morrison, who is a budding sportsman and happy to give any sport a try.

In our spare time and on weekends you will find us at local markets with our side hustle small business – Newy Surf Co. selling Newcastle beach inspired t-shirts that we design and print.

Reception/ Office Assistant (Mon-Fri)

Annabella I am from Caracas, Venezuela, where I grew up and got married at 21.

I moved to Sydney in February 2004 with my husband and our one-yearold son.

We now have two children, aged 15 and 22. We speak Spanish (or better know as Spanglish) at home and love South American dancing.

In April 2022, we relocated to Lake Macquarie to be closer to the ocean and the lake, and to enjoy the outdoors. When I’m not at work, I’m at home cooking healthy meals for the family, at the gym, or going for long walks along the coast or the lake!

I’m excited to join an organisation that benefits the local community.

I’m looking forward to meeting everyone and having a great time at work!

Get to know Annabella

Get to know Priscilla

Favourite food: Acai Bowls.

Favourite food: Pizza and Pasta.

Favourite movie: More of a Netflix binge watcher – love anything easy watching – Emily in Paris is a favourite!

Favourite band/music: The Waifs, Missy Higgins and Paul Kelly.

Favourite sport/team: My sons U15. football - Dudley Redhead Magpies.

Favourite cartoon character: Mickey Mouse and his clubhouse friends Favourite hobby: Walking and talking!

Favourite place on earth: Byron Bay and Coolangatta.

If you could be any animal? Dog. If you could meet someone famous?

Missy Higgins.

Three words to describe you: Honest, a little funny and reliable.

Describe your first month at Headstart: I am so grateful to have landed into this role, everyone has been welcoming, friendly and supportive which I am thankful for.

Favourite band/music: Shakira / pop and merengue.

Favourite movie: Life Is Beautiful.

Favourite sport/team: Dancing Latino music and CrossFit. Favourite cartoon character: Minions.

Favourite hobby: Nutrition / healthy cooking.

Favourite place on earth: Venezuela.

If you could meet someone famous?

Shakira.

Craziest/silliest thing you’ve done: Moved with no money to the other side of the world!

Three words to describe you: Family-oriented / Happy / Organised.

How has your first month been?

It’s been a great start. Everyone has been very welcoming. There’s a lot to learn, and I’m beginning to get to know the Headstart consumers names and faces!

NewsLink Sep 2024 I Page 4

Reception/ Office Assistant (Wed-Fri)

Janelle

I’ve been married for 25 years, with two sons, Lucas (20) And Ethan (16).

We also have a “fur daughter” Ziggy who is a very spoilt 6yrs old Mini Schnauzer.

I’m a very creative person who has a passion for photography, drawing, painting and floral design. I make greeting cards for family and friends as well as having my designs printed onto bags, prints and other gifts. For the last 2yrs I’ve also worked in weddings and events designing bouquets, table pieces, arbour designs.

I recently completing some courses in Photoshop, portrait and studio photography. I have also sold some of my landscape photos to local businesses.

I’ve worked in retail for the last 30yrs, and decided it was time for a change, so when this wonderful opportunity came up with Headstart, I grabbed it with both hands and jumped in, eager to learn a new and exciting role!

Get to know Janelle Favourite food: Asian cuisine.

Favourite movie: Top Gun. Favourite band/music: Anything 80’s.

Favourite sport/team: Netball (had to retire at 26yrs due to busted knee).

Favourite cartoon character: I used to draw Marvin the Martian as a teenager.

Favourite hobby: Anything art related.

Favourite place on earth: I’m a home body… so home.

If you could be any animal? Bird.

If you could meet someone famous?

Oscar Issac.

Craziest/silliest thing you’ve done: I’m not a dare devil.

Three words to describe you: Friendly, creative, thoughtful.

Describe your first month at Headstart: Everyone is so lovely and helpful which makes you feel at ease and very comfortable. Learning a lot and enjoying getting to know a new bunch of people.

A d d i n g H e a d s t a r t a s a “ M y P ro v i d e r ” w i t h t h e N D I A A d d i n g H e a d s t a r t a s a “ M y P ro v i d e r ” w i t h t h e N D I A

Adding Headstart as a new has plan created ita is built on the PACE System.

The PACE hasreassessed a differentand waya of The NDIA launched new computer system called PACE. As System plans are “My Provider” with the NDIA processing andon paying your System. providers. new plan createdclaims it is built the PACE The PACE System has a different way of

What is happening?

WhatThe is happening?

NDIA has launched a new computer system called PACE. As plans are reassessed and a

processing claims and paying your providers.

does this mean?

What isWhat happening?

The NDIAdoes has launched a new computer system called PACE. As plans are reassessed and a new plan created it is built on the PACE What this no mean? longer any way Service Bookings reserve money for Headstart or any System. There The PACEare System has a different of processing claimsto andallocate paying yourand providers.

other provider. other provider.

There areIfno any Service Bookings to allocate and reserve money forProviders” Headstart or any other provider. a longer Service Provider is listed as one of your “My with the NDIA, then payment can There arethis no mean? longer any Service Bookings to allocate and reserve money for Headstart or any What does

IfIfa Service is listedin asisone of your Providers” with the NDIA, then payment be processed in approximately days. beProvider processed approximately days. a Service Provider listed as“My one of2-3 your “My Providers” withcanthe NDIA, then payment2-3 can

be processed in approximately 2-3 days.

If a Service Provider is NOT listed as a “My Provider” with the NDIA, then payment can take approximately days.

If a Service Provider 7-10 is NOT listed as a “My Provider” with the NDIA, then payment can take approximately 7-10 days.

If a Service Provider is NOT listed as a “My Provider” with the NDIA, then payment can take approximately 7-10 days.

What do I need to do?

What do I Support need to do?

What doYour I need to do?Coordinator or Co-Worker will support you to contact the NDIS and add Headstart ABI

as aCoordinator “MyCoordinator Provider” on using the details This can be in person atHeadstart an NDISLimited office, Your Support or Co-Worker will plan support you to Your Support or your Co-Worker will support youbelow. to contact the Acquired NDIS and add ABI or by Legal Name: Headstart Brain Injury Services contact the NDIS and add Headstart ABI as a “My Provider” on as a “My Provider” on your plan). using the details below.

This canHeadstart be in person atBrain an NDIS office, or by phone ( Trading Name: Acquired Injury Services your plan using the details below. This can be in person at an NDIS office, phone ( or by phone (1800 800). 110).

Provider Number: 4050000082

1800 800 110 1800 800 110 Legal Name: Headstart Acquired Brain Injury Services Limited

TradingHeadstart Name: Headstart Brain Injury Services Legal Name: AcquiredAcquired Brain Injury Services Limited Provider Trading Name: Number: Headstart4050000082 AcquiredNewsLink Brain Injury Services Sep 2024 I Page 5

Community Education Team news T

he CET continues to grow.

Our team have really had their work cut out for them over the last few months. From July to September the team have presented at over 21 locations with a total of 33 presentations. We have established ongoing relationships with several training organisations. This allows our team to provide valuable industry exposure to new support workers entering community services.

The team had a wonderful time at Windale Junior Rugby League Club, with the presenters doing a fantastic job at engaging with the children and reminding everyone why it is

important to keep your head safe – on and off the field.

The team have also had further community involvement, presenting at BaptistCare Wallsend as well as the St John’s Ambulance Cadets in Adamstown.

We are very happy to have an extra set of hands on deck, with support worker Deb Cook joining the CET team to help with coordination. Deb has great community connections and has already proven to be a wonderful addition to the team.

- Heather Burrows, CET Coordinator

Feedback from attendees when asked what the biggest takeaway was:

“To treat people with kindness regardless of their outward appearances. I also learnt not to treat people with acquired brain injuries as if they are different, and not to be overbearing in an attempt to help.”

“That brain injuries are common and can happen at any time.”

“Don’t take life for granted and anything can happen to anyone.”

“Don’t assume and don’t judge someone, you never know what they may have or are going through.”

“Brain injuries look different in every person and can effect so many different things in the body other than the mind.”

“I was surprised at the amount of people who are diagnosed with a brain injury in Australia, I thought it was less.”

“It was a privilege to hear the stories from the people with ABI.”

Want to know more about our CET? Check out the video...

Scan the QR code with your smartphone to watch our 3 min video

NewsLink Sep 2024 I Page 6

Or visit www.vimeo.com/556022274

Brain awareness for young footy players

“We had a really good turnout from the guys and we thank them so much. It really resonated with us given that we’re a full contact sport. The young ones do the tackle ready program, but head injuries are unfortunately still part of the game.

It was really great to hear the stories and the team’s experiences and put a real exclamation point on how important our brains are. We ‘are’ our brains.”

- Evan Dewar, Windale Junior Rugby League Club President

NewsLink Sep 2024 I Page 7

Balloon Aloft A

ccessible and inclusive hot air balloon flights started at Balloon Aloft in October 2023. These one hour flights are designed for anyone who wants to experience the joy of hot air ballooning but who, for any reason, is not able to climb aboard a regular hot air balloon basket using the footholds cut into the side of the basket or stand for the duration of the flight.

Balloon Aloft’s accessible balloon basket has an access door, for ease of entry and eliminating the need to climb aboard the basket. Where required, the accessible basket also offers customized seating and harnesses. This means that passengers with limited mobility are now able to experience the thrill of a sunrise flight over the Hunter Valley and ensures that passengers are safe and secure.

Be aware that wheelchairs are not able to be carried aboard the balloon. Individuals requiring assistance transferring to the seating aboard the accessible basket are required to share the experience with a carer/helper/friend/family member.

The basket seating is 54cm high and located directly opposite from the door of the basket. Wheelchair users will need to transfer from the door of the basket to the seating. A grab handle is available to assist you to transfer.

These flights are operated from the Hunter Valley location. Spaces aboard the accessible basket are limited so it is essential to book the accessible basket ticket option. This wheelchair accessible basket is a joint initiative between Balloon Aloft and Cessnock City Council, and is the first of its kind in New South Wales.

NewsLink Sep 2024 I Page 8

They say the early bird gets the worm. They also get amazing sunrise views over the spectacular Hunter Valley!

Cost per person $319 non refundable midweek, $339 refundable mid week.

Carers discount for 1 carer, 20% off with carers card. You may need 2 carers (especially if needing a harness).

The accessible basket currently runs Tuesdays and Thursdays mornings from 4-6am, depending on time of year.

So you will need to get up early to take this exciting opportunity, and please allow a couple weeks notice for advance bookings. www.balloonaloft.com

Team work at it’s best!

In loving memory F They say the early bird gets the worm. well, they also get rom the start Cheryl and Paul both made me feel amazing sunrise views over the so welcome.Hunter Cheryl was a beautiful soul who I will spectacular Valley!

The Wholesome Collective with Headstart CSW Guy

remember forever. In the short time I knew her, I felt I’d known her for a life time. She was a pleasure to support.

Always so appreciative and always thankful. Cheryl will be missed by all who had the pleasure of knowing her.

RIP beautiful lady.

- Kylie (CSW)

S

haun recently turned 40, and 24 years ago he had an accident that led to an acquired brain injury and significant spasticity in his right arm and hand. Shaun has been working with The Wholesome Collective dietitian Kate for a few months now.

Quick healthy meals

A monthly bulk cook up ensures that Shaun has quick and easy meals on hand at all times. This helps Shaun to overcome barriers related to executive functioning, such as planning and organisation to cook, eat well, and care for himself. TWC’s chicken pesto pasta incorporates convenience items such as pre-cut chicken breast chunks, pre-prepared zucchini spirals and added peas to increase the vegetable content without relying on too much chopping.

Engaging the senses

I

’m still in disbelief that Cheryl is gone. I only knew Cheryl for a short time but the day we met we just clicked and I knew she was a very special lady. We both felt like we had been in each others lives for a very long time. Cheryl and Paul welcomed all of us workers into their home and into their lives with open arms.

They both were always ever so grateful for our support.

Cheryl always greeted me with a big smile on her face and she was always happy to see me despite the many challenges she faced daily.

Despite not being able to utilise some of his senses, Kate and Shaun are working together to highlight the visual and textural aspects of each meal for 10/10 enjoyment... plus, extra cheese for a flavour enhancer.

Cost saving

Shaun otherwise utilises frozen supermarket meals. Kate and Shaun had a look at some of the recipes they have cooked in bulk together and did a cost analysis per serve. They were ~$3-3.50 per serve, which is around half the price of his frozen supermarket meals, giving evidence that healthy eating is not more expensive, increasing Shaun’s motivation to continue cooking sessions with his wonderful support worker Guy!

Cheryl lived a colourful and fulfilling life she often told me stories about her wonderful adventures. Cheryl loved all of her family dearly. I am ever so grateful I was given the opportunity to work with Cheryl, she will always hold a special place in my heart.

Until we meet again, - Tracy (CSW) NewsLink Sep 2024 I Page 9

The donut king

A self proclaimed ‘social butterfly,’ Neil’s unassuming nature belies a competitive spirit when it comes to sports like darts and bowling - as some support workers have discovered via the scoreboard!

“I

was born at the Mater in Waratah.

Mum and Dad used to live in Kotara South before we moved to Gateshead where we lived for over 20 years. I then lived with my father but he passed away in 2020 and so I recently sold the house in Gateshead this year because it was too big for me to look after. I’m very happy here in my villa and I have a cleaner who comes around every week.

When I was younger I used to be a CB radio freak. CB stands for ‘citizen band’ and was popular in the late 70’s and early 80’s. That’s how I met my late wife. On the radio you never knew what they looked like as you only heard their voice. We were talking and she asked to meet at Charlestown Square and we got married in 1983. We were married five or six years but sadly she passed away from Osteogenesis Imperfecta in 1987.

my support worker and I sit next to I used to drink too much Coca Cola and ate too much of the wrong food, like fatty them every Thursday and we talk. We’ve fried foods, potato chips and Maccas, and I become friends and I look forward to it regularly because I enjoy socialising. don’t think my heart could handle it.

At John Hunter I had all the tubes down my throat and because I was a problem child I kept trying to pull them out.

My brother Brett was there for me and documented every day of my hospital stay.

I go ten pin bowling every week with my support workers as part of my routine. Some of them are quite good, others are pretty ordinary. I try not to be embarrass them because I’ve been bowling regularly for over 20 years.

Then I went to Rankin Park and on to Hunter Brain Injury Service on Darby I bowl with Headstart guys Kris and Street where I spent a month. Finally I Romeo every Saturday and we are leading went back home with Dad. We got on I worked as a bar straightener’s labourer the competition which runs across most really well and took turns cooking as at Comm Steel on Maude street, Waratah. Mum had passed away at that point. of the year. We’re the ‘Headstart Pin Pals’ We used to get piles of steel bars and put and are 10 or 12 points in the lead and I then began support with Headstart. them through a machine to straighten are on track to win the comp. I also play They help me with my activities and I look in a comp darts every Thursday night at them and then we loaded up the trucks.

I was also a taxi driver for about 10 years. forward to a support worker taking me out Kotara bowling club. three times a week. I would like to praise My brain injury was in 2018. I was at home Headstart, they do a wonderful job and I enjoy the Headstart Christmas parties with my late father one evening, sitting on everyone is very friendly. and Rec barbecues at the train sheds. a chair and next thing I fell to the ground Interestingly Jason at Rec was my My activities go from 10 o’clock until with a bang. I didn’t know what was neighbour before he had his brain injury happening and apparently I had a cardiac two o’clock. Today Debbie and I went to playing rugby league. I knew his whole Charlestown Square shopping centre arrest. My father dialled triple zero and family when we lived in Kotara South. the ambulance arrived quickly because we which I do three times a week with lived close to Gateshead Private Hospital. different support workers. It’s my routine I see my brother Brett a few times a week.

He lives nearby in Jesmond. On Friday and I enjoy it every time - along with a They used a defibrillator to get my heart coffee and two donuts. The last time we nights he and I go to the trots (Newcastle going again, and three times I flatlined.

Harness Racing) at Broadmeadow. I still ordered our coffee and donuts I started But they got me into the ambulance and drive so I pick Brett up and he shouts me talking to this retired couple, Mark and to John Hunter where they put a stent dinner and a drink. Because of the horses Roslyn. Now they save us a table and in my heart and here I am today.

NewsLink Sep 2024 I Page 10

Favourite weekly stop!

CSW Debbie enjoys a cuppa

Rec Group

Always Mr Popular

Headstart “Pin Pals” Saturday comp

Neil with his brother Brett

Gotta go bowling

Happy at his new home I’ve gotten to know a lot of trainers and jockeys. We go to the trots all the time but not the gallops anymore.

This Friday I’m going to Brett’s house and he’s going to cook us tea. At home I cook for myself about three times a week, only very basic meals like beans on toast.

I want to live a happy life as best I can. I don’t know if it will eventuate but my goal is to take a trip to America.

I’ve been to the Philippines twice. I used to chat with a lady there who invited me over as we were very good friends. I have another friend who I met on Facebook who lives in America. I live on Facebook and I’ve got over 2000 friends. I love it!

Mr Popular with the Donut King staff

My laptop is an old one so I’ll get a new one for Christmas. For my birthday I am getting mag wheels for my car!

I love models, and I love cars. My hobby over the years has been collecting diecast and model cars and have quite a lot in my cupboard. I also go to train shows like the Maitland Steamfest. When I am home I watch horseracing and quiz shows on TV.

I’m a social butterfly, I used to go out more but now I’m on a budget.

My brother and I sat down and we worked out a budget of what I could and couldn’t do. A certain amount for coffee, lunch or dinner and for bowling, groceries and fuel.

I now only go to West League’s with my brother twice a week for a meal.

NewsLink Sep 2024 I Page 11

Because I’m on a pension I need to stick to my weekly budget so that my savings can grow and by the end of the year I’ll have a few thousand hopefully for my USA trip.

Since my father passed away my brother and I have become much closer. I used to only see Brett at Christmas or birthdays, but since my cardiac arrest and losing Dad we are as close as we have ever been.

It’s just the two of us now and he’s my baby brother.”

CSW’s Lynette (left) and Deb (right) with Hannah and Faye.

Faye’s happy place

“F

It all started with a chance meeting one day in Hamilton between CSW Deb and Sue McHattie (Headstart CEO).

Deb had just started with Headstart and said g’day to Sue who asked ”Can you swim well?” When Deb said yes, Sue replied quickly with “Great! I might have a lady for you to help support because she really wants to back into hydro.”

aye was always a swimmer, and Faye is non-verbal so it’s about facial I’m told she used to swim across expressions and smiling and laughing. the lake. She was that sort of person who It’s about looking her in the eyes, working very much enjoyed the water. More things out and really understanding recently she used to do hydro each week her. Faye has this amazing ability to with support person’s Pauline and Jeff. communicate through her eyes. It’s taken That was before COVID times, when a while but now I’ve noticed how she gives things changed,” says Deb. “So Sue was the slightest nod to things for a yes or no really wanting to get Faye back in the water question. She’s got a great sense of humour again as it needs two of us. Now Lynette too. It’s just beautiful to see and I think and I take Faye to the pool and she loves for Faye that must be wonderful to know it! The minute she hits the water she gets that we understand her. That’s been a lot of very excited and it’s really good for the my desire and is something that I pray for. movements of her arms and legs. We Faye is particular when it comes to who usually spend an hour or so in there. It’s looks after her. I think she was pretty quick very social as Hannah’s often in the pool as to trust me,” says Deb. well which is really good for Faye.”

“If someone was able to speak they’d tell

Faye was the first person I’ve ever actually done hydro with and it’s great. I love it! It’s amazing seeing the benefits of the water for people who aren’t so mobile.

you what they like. With Faye it’s about seeing what her response is, watching her and understanding her. I can personally relate to what’s happened with Faye and for me a lot of it’s about being empathetic.

The more you can actually relate to the person and take the time to discover who they are and what makes them happy that’s what it’s about for me.”

“The whole floating feeling and being immersed in the water is fantastic. The warmth is good for helping the joints to get more flexibility, so in the pool we do a Faye and I have a lot of similarities lot of exercises with Faye’s arms and legs in personality. I think that’s why we and work on straightening her neck. The minute we use the flotation device to turn connect so well. When somebody Faye to lie on her tummy, she really goes to in Faye’s position sees that a town with the kicking! She’s definitely got a person understands them - or competitive spirit.” wants to understand them - it “I’ve been working with Faye for just over makes a big difference. a year now. We had an instant connection.

NewsLink Sep 2024 I Page 12

Freddie with Faye

Leah with Faye

Morning Melodies at Cardiff RSL

“I take her to visit her Mum every week about three months now. The first time or two. Dorothy has shared stories of who I ever took Faye I just watched her scan Faye was before her injury and it’s lovely the room and saw how she really felt like to hear these and put together the puzzle she’s amongst her people. People that she of her life. Faye was very outgoing, into can understand and relate to. She has lots sports like gymnastics and swimming and of them come up and say hi and dance did well at whatever she put her hand to. with her. Faye enjoys the attention and Faye lived at home for a long time with her absolutely loves the music. Her favourite Mum as primary carer. This was before is Elvis - she’s even got Elvis pictures on NDIS when there were minimal supports. her walls!”

It’s only been the last 12 years that Faye has Now on Thursday mornings when actually had to go into a care facility.”

I say to Faye that we’ve got music

I often take Faye to see my horse Freddie on a property in Minmi.

We bring him out of his paddock and Faye really enjoys it.

“He’s such a good horse and I’ve done a lot of work with him and people with disabilities. Apparently Faye had a horse when she was younger.”

“In the days that I’m with Faye we often drive to one of the beaches or visit Swansea. We put the music on and enjoy our time together. If it’s cold we just sit in the car and have a chat.”

“Faye has a daughter and also two today she gets very excited. grandkids who live down the south coast.

I’ve noticed a big difference in Faye since Continued next page...

On Mother’s Day this year her daughter attending, she becomes far more active and called and Faye really lit up when she aware of what’s going on around her.” heard her daughter’s voice. Even more so when she heard the grandkids talk. She got “Leah also goes to Morning Melodies and Faye really enjoys her company. Leah is really excited which was lovely to see.” really considerate and great with Faye.

“Thursday’s Morning Melodies is a big Both women love their horses, so they highlight for Faye. We’ve been going for have another connection there.”

NewsLink Sep 2024 I Page 13

“In the warmer weather Faye enjoys Sailability at Toronto. Pauline and Jeff first took her out many years ago and she loves it! The people at Sailability are lovely and she goes out in with someone who knows how to sail. She’s been doing it for a while, long before COVID put a stop to it for a time. One time Matt Hall came flying in over the bay in Toronto and started doing all this trick work right over her boat. It was like it was choreographed for her!

That was really amazing, except for the fuel smell from all the smoke.”

“Last Friday I had all Faye’s hydro flotation Support worker Deb continues, “Good stuff with me and Sue said I should tell healthy eating has made a difference for Faye to train hard for the swim across the her. Dorothy really paid attention to her harbour on Australia Day. I had actually diet and nutrition, which is why she is as spoken to Faye about getting her across strong as she is. Her mum used to do a lot and completing the race. I said to Sue, of exercises when she was in her care 24/7. ‘Be careful what you wish for, because Today, Pauline, Lynette, Myounghee and that’s something I’ve wanted to do I continue to do a lot of massaging with with Faye!’”

Faye around her neck and head, helping her posture, work on her wrist and hands, It’s one of those things that’s possible with a few of us helping with a bit of stretching of the legs.

Regular physical stretches and exercise will help those legs and arms move, so we spend a lot of time with her because it doesn’t happen quickly. It’s about building trust and increasing her confidence over time.

to get Faye across the harbor (Sue included!). Also because Faye is a bit of a competitor.

“I really hope I’ve represented Faye’s story well, because it’s her story. Sometimes, someone will just come into our life that’s going to spark us up a little bit.”

- CSW Deb

Thank you Sailability Toronto!

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The story of the Johnstons Liverpool and Aussie soccer icon Craig Johnston became a Headstart Ambassador many years after his sister Faye’s brain injury prompted his early retirement from football.

Headstart CEO Sue McHattie recalls some of the early moments.

“I

received a call from Dorothy Johnston in 1987. I didn’t really know Craig because I wasn’t into soccer, but I could hear the desperation in Dorothy’s voice after their experience. She was exhausted.

Her daughter Faye had sustained a severe brain injury and at that stage they had no supports whatsoever.

Dorothy was trying to piece everything together because back then it was very hard to get packages for people with ABI. I then rang my contacts at ADHC and they were absolutely terrific. They didn’t know about the connection to Craig and him being a soccer great.

I thought ‘I remember you with the long curly hair and watching you play for Liverpool!’ My grandfather was English and a soccer fanatic. Craig was really supportive to his mum and sister Faye, to the point of giving up his illustrious soccer career in England.

No matter the situation, an ABI takes an enormous toll on families, whether it’s a severe situation like Faye’s or one less visible. We continued supporting Faye and the family over the years before Craig was invited to become a Headstart ambassador.

The Johnston’s are such a determined, strong, and resilient By talking and combining forces we were family. Craig’s effort to make able to get a very small package together to the Liverpool FC first team for support Dorothy and do some overnights so many years was testament to to give her a break. Our contact with the family continued on until 2013 when NDIS this determination to succeed. came in, and Faye was one of the ones who transitioned across to NDIS, and Dorothy was still doing a Herculean job of caring for Faye.

Craig retired from soccer at just 27 and came back to Australia.

Brain injury in a family is often a very private thing, and some families suffer terribly. Faye’s injury was severe, and when people see Faye they see a woman physically challenged by her injury, unable to communicate in the usual ways.

NewsLink Sep 2024 I Page 15

But if one takes the time to get to know Faye and look past the immediate picture, you see the glimmer in her eyes for the people she likes, the smiles and the love for those close to her.

For many years Craig hadn’t really mentioned much publicly about Faye’s injury.

I’d asked Dorothy previously whether Craig might consider becoming an Ambassador.

When Craig moved back from America a several years ago he was ready and came to us, so it was like ‘here we go!’

Craig is understandably very emotional about his sister and he and Dorothy continue to hope for Faye as the years pass.

Today Faye has a team of great mainstay workers who she loves almost as much as she loves Elvis!”

- Sue McHattie, Headstart CEO

Check out Craig’s video story Scan the QR code with your smartphone to watch the 6 min video

Or visit www.vimeo.com/428409594

Faith and fatherhood

With an appropriate saying for every occasion, Michael shares his story and approach to life.

“M

y home sweet home is right next I am the wisest person on the had a BBQ picnic basket packed for King to Glenrock State Park. It’s a Edward Park, as I’d promised. When we planet. Do you know why? wonderful place with beautiful bush, trees, got there it was spectacular. Not just the Because I know nothing. birds and kangaroos out the back. I’ve weather, but the festival we’d arrived to.

I have a sense of humour, and I live by my I didn’t know it was happening, but my been here 18 years and I spend most of life rules. What does the doctor say? my time in my shed with my two rescue children knew it was on because both of An apple a day will keep a doctor away. cats, Kelly and Infinity. them were dressed in red. My children I love apples, but laughter really is the danced in a large group to Kate Bush’s Every morning I sit here with a double best medicine. It’s a positive!

Wuthering Heights on the grass of King espresso. I quieten, stop and breathe. It’s called mindfulness. This is how I begin my I have three beautiful children that I share. Edward Park, as part of a global event. day and is how I’ve always lived. I meditate I wish I was as intelligent when I was their Meanwhile I cooked the barbie. It was a beautiful day! age. I have son’s Jack and Robbie and a for about 10 minutes and focus on my daughter Elliot. I see them Thursday’s and Having a support worker with me in public breathing. I say to myself ‘I live to learn Saturday’s and I miss them every single to love. Love, nurture, do no harm. Slow helps enormously because I experience day. I never forget to say ‘I love you.’ If you social anxiety. I take my walking cane out down, breathe, smell the roses. Live in faith. Be strong, be brave, be true. Thank love someone do it multiple times. Don’t now because previously I would bump into just say it, look into their eyes. You’ve you for my blessings. Amen.’ people or visa versa. Now there are fewer got to know how to listen, especially to problems because people see me with a I am a man of faith. While I don’t children because they know they’re being cane. I’ve been working on my balance belong to any religion, I’m a soul listened to. It’s empowering for them. every day and I haven’t fallen over for a of faith. while. I do exercises out in the backyard One of my favourite sayings is Carpe As Pink says ‘this is my fun house’. When Diem: Seize the Day. My support workers and physiotherapy helps with my balance. a support worker arrives in my fun house - my shed - I’ll put out a chair and ask “How’s your day going?” I love stories.

Most support workers are wonderful because they do the number one thing, they listen. Something that I say to myself every day is: look and listen.

I’ve experienced some exceptional young people from Headstart. I don’t know how they got so wise, so young! My support workers are guarding angels, because they take care. I don’t know if the training or just the people you get, but they’re beautiful souls.

help to give me opportunities to do things. Mid week I do my shopping. I go to Soul I get to spend time with my children and Hub in the city, which is full of beautiful they’re wonderful with the children too. people and volunteers. I go to the Some days we’re not sure what we’re wonderful Salvation Army in Hamilton to going to do and it’s often reliant on the get some bread and apples and then back weather. One of my other sayings is to Charlestown for some groceries. I’m a ‘variety is a spice of life’. So we go with the chocoholic and a cheeseaholic, so they’re flow. If it’s raining, it’s a beautiful day. If it’s always in the shopping basket. sunny, it’s a beautiful day. Without rainy days you don’t appreciate the sunny days. I love the beach, my children Some days we pick the children up, and then decide together as a team what to do. Or we’ll negotiate. One Saturday I NewsLink Sep 2024 I Page 16

love the beach and the surf.

We have such beautiful beaches around Newcastle.

Why go to Bali when we’ve got such a beautiful country? I love Redhead beach and Glenrock is one of my favorite places because there’s nobody there. I love jumping into the ocean baths at either Merewether or Newcastle Ocean Baths which is a great place for people with mobility disability. They’ve got a very wide entry to the pool and rails. I was a surfer for most of my life next, but my balance is no good for that now. I don’t enjoy swimming pools because of the chlorine.

I love the salt, the sand and the waves. In the ocean the water helps with balances and you can’t fall over.

Port Stephens, Planet Youth and Wesley Mission. I was a social worker with families, homeless people, people on alcohol and drugs. I worked with volunteers and wonderful people at all through Lake Macquarie and the Hunter.

I don’t say ‘what comes around comes around’. I say ‘what goes around goes around’. It’s called karma. So even though I get social anxiety, when I go out I smile at people, and they smile back. Because you don’t know how many people have smiled at them that day, and they’ll pass it on.

I enjoy singing and playing the guitar. It’s who I am and it helps me. I love all kinds I was born in Sydney, lived in South Curl of music and I have over 100 CDs upstairs.

Curl, then Caringbah and Cronulla.

I especially love reggae, the blues and I moved up to Belmont and then spent jazz but it all depends what I feel like at some years with my Nana who lived in the time. I really enjoy The Cranberries.

Hamilton. I’m a Hamo boy, now living in Dolores O’Riordan is a wonderful singer.

Whitebridge. Now I’m a Whitey!

I appreciate old bands like Blondie, One thing I say to people is ‘be you’. That’s Debbie Harry and Abba. I wish young what I say to myself. Be me. What do you people would listen to them, they’re is gradually improving because of the love? Find what you love to do and you’ll wonderful musicians. exercises I do. I read a lot, but often a never work a day in your life. My first 10 chapter or just a couple of pages. Then My brain injury was caused by falling off years I was in the military. I want to be a I stop, put the book down, and think about a 5 metre ladder onto my driveway while paratrooper and jump from planes. what I’ve read and try and recall it. If I can’t, under the influence. I smashed my head My friends used to say, ‘you’re kidding!’

I read it again. These days I can read a in three or four different places, and But I went ahead and loved what I did. whole chapter and recall what I’ve read. damaged vertebrae as well. There was I used to say to my friends that buckets of blood but I managed to crawl I remember my appointments by writing jumping from planes won’t kill back to my lounge room. My partner rang them down on an action plan whiteboard me and called an ambulance because and on my mobile phone. At certain times you. It’s hitting the ground.

I was speaking gobbledygook. I don’t on different days the alarm goes off to Then I went backpacking in Europe and remember the next three months, but let me know what’s happening. I live day Asia for a couple of years. I was a scuba I’ve been told that I’m a walking miracle. by day. That’s all I think about... day by diving instructor in Townsville and the day. I have an action plan, and that is It’s a miracle I can walk. I don’t Great Barrier Reef and the Whitsundays to overcome.” know if you believe in guardian for a couple of years. I did what I loved.

angels, but I believe I have a A theme from my life is helping people.

Both my parents worked and as the oldest guardian angel that day. I believe of six kids I was often carer. It contributed I have a guardian angel every day. to me becoming a social worker. After I can’t remember much about the months backpacking I went to Uni and became a I spent at Rankin Park, though my memory youth worker at various centres around NewsLink Sep 2024 I Page 17

Lyn’s gets a boost with ESTEEM Over the last ten weeks Headstart consumer Lyn has had the opportunity to attend the ESTEEM Program at Mercy Services, West Wallsend.

E

Carolyn Leishman​​​​

steem stands for Exercise, Socializing, Thinking, Environmental, and Enrichment Model.

out. She really enjoyed the relaxed and professional guided tuition from Dee the art teacher.

This is a group program where stroke survivors get together twice a week to exercise, socialize and engage in an artistic activity. It is based on emerging evidence that recovering in an environment where you can engage in exercise, socialize with other people and try new and interesting thinking activities which may be helpful for brain recovery and health.

The next 5-week rotation was music and movement which involved chair dancing and holding onto a ballet bar for support, adapting movements to include everyone’s ability to move, stretch and dance to music, which Lyn gave it her all (as usual) and thoroughly enjoyed her time.

The morning started with a chat, getting to know other stroke survivors and staff, then we get into it and do an exercise session that is ran by physiotherapists and occupational therapists to support everyone and their abilities. Lyn smashed these out and while talking with a mouth full of marbles! She is amazing at how she can do the exercises so well.

We then cool off with a walk around the lovely gardens at West Wallsend, do our stretches then sit around a table and have a lovely morning tea and a friendly chat with everyone.

The group then breaks into art therapy or music and movement.

Lyn got to participate in creative activities, experimenting with different mediums and techniques and thoroughly enjoyed the hidden talents that came flowing NewsLink Sep 2024 I Page 18

It was such a humbling experience to support Lyn during this time, to chat with others and hear their stories and share in this great program. Also to see the improvement and confidence all participants have gained.

If you are a stroke survivor and would like to join in this program phone 49626680 and ask for Esteem Team or email esteem@mercyservices.org.au Carolyn Leishman​​​​ Coordinator, Mercy Services and Headstart CSW

Physical: 30 mins exercise.

ESTEEM is a groupbased program for stroke survivors.

Social: 30 mins refreshments.

Two sessions per week for 10 weeks.

Cognitive: 90 mins creative arts.

This beautiful bird was a group collaboration.

NewsLink Sep 2024 I Page 19

“It was good. I like to keep active, busy and doing things. The people were nice. It’s always good to see other people. They had art classes which I enjoyed. The zebra I painted got selected for an exhibition for stroke week at the John Hunter which was nice.” - Lyn

Scam alert If you haven’t already, one thing that can be sure of: you will be the target of a scammer at some stage.

Most scams follow the same pattern and once you understand this, the tricks of the scammer become easier to spot.

You can protect yourself too by knowing what to be wary of.

Being scammed can make you feel violated and be Keep an eye out for: very upsetting, as well as financially devastating.

• Being contacted out of the blue It pays to be vigilant and double check if in doubt. • Being told to keep it a secret

O

ne of the many impacts of the global COVID pandemic was the shift to spending significantly more time online.

Criminals unfortunately seized on this period of change, with Scamwatch reporting a 70 per cent increase in scams between 2019 and 2021.

• Poor spelling and/or grammar

• Being asked for personal or banking information

• Requests to take urgent action, make a payment or claim a prize.

With these threats on the rise and to help you stay one step A communication doesn’t need to tick all the boxes ahead, the Australian Competition and Consumer Commission to be a scam. Remember, if it sounds too good to have released the Little Black Book of Scams.

Email is not the only way scammers can catch you off guard.

Scammers can also target you by phone, internet, post, and door-to-door. From dating and romance scams to identity theft, this helpful guide book reveals the secrets and tactics scammers don’t want you to know.

be true, it probably is.

Many scammers lurk within the anonymous environment of the internet. Scammers call and SMS too.

Be aware – some scammers will come right to your door.

If you give them a chance to talk to you, they will start using tricks in their scammers’ toolbox to convince you to part Scammers are often career criminals who invest a lot of time and energy into honing their skills to steal your information and with your money. money. Their methods are clever, and they can be hard to spot. If you have any inkling you may be being scammed, the best Banks regularly monitor accounts for suspicious activity and advice is to stop and think. If you are being asked to move are constantly innovating features to secure your banking. money, make an unexpected payment or send personal information to someone, stop and ask for help.

Don’t open suspicious texts, pop-up windows or emails – delete them. If unsure, verify the identity of the contact through an independent source such as a phone book or online search. Don’t use the contact details provided in the message sent to you.

If you are being asked to provide information or take some action, contact the organisation involved using a number you already have (bank statement, credit card etc) or find the number yourself.

NewsLink Sep 2024 I Page 20

We are all vulnerable to scams so everyone needs information about how to identify and avoid scams. Some people think that only the gullible and greedy fall victim to scams. The truth is scammers are clever and if you don’t know what to look out for, anyone can fall victim to a scam.

Have you received an offer that seems too good to be true?

Perhaps a phone call to help fix your computer or a threat to pay money you do not owe, an alert from your bank or telecommunications provider about a problem with your account or even an invitation to ‘befriend’ or connect online?

Threat and penalty scams: fear tactics pressuring you to ‘pay up’, or be arrested. eg. an unpaid bill, speeding fine or debt.

Unexpected money scams: you’re told that you are entitled to money or an inheritance but you need an upfront payment first.

Prize and lottery scams: you’re told that you’ve won a prize in a lottery but need to pay fees and taxes to release the prize.

Online shopping, classifieds and auction scams: fake ads on legitimate websites or false retailer websites that seem real.

Scammers know how to press your buttons to get what they want.

Scams targeting computers and mobile devices: remote access software or malware used to spy on your personal information.

They are getting smarter, moving with the times to take advantage of new technology, new products or services and major events to create believable stories that will convince you to part with your money or personal details.

Job and employment scams: work from home ‘business opportunities’ or jobs can be used for money laundering.

However, thanks to the tens of thousands of scam reports received every year, the ACCC has prepared a list of common scams to reveal the secrets and tactics that scammers don’t want you to know.

The top types of scams to avoid are:

Identity theft: more than tricking you out of money, this involves stealing your personal information for fraud or profit.

Charity scams: people collecting money for a fictitious nonexistent charity that may seem real.

Medical scams: offering a range of alternative medicines, miracle cures or counterfeit drugs, eg. weight loss.

Business scams: where you get sent false bills or domain Dating and romance scams: can lead to financial requests after name fees, or a bill for business a directory that you never signed up for. many months from people who are often overseas.

Investment scams: such as investments or cryptocurrency ‘opportunities’ from what may look like reputable companies.

Plenty more info in the Black book. If you are unsure how to handle a potential scam please contact you CoWorker.

Are you worried about a possible scam situation? If in doubt ask your Coworker or a CSW for help.

The Little Black Book of Scams Every year, scams cost Australians, businesses and the economy hundreds of millions of dollars and cause emotional harm to victims and their families.

The best way to protect yourself is through awareness and education. This new edition of The Little Black Book of Scams is brought to you by the Australian Competition and Consumer Commission (ACCC), the national consumer protection agency. The Little Black Book of Scams is recognised internationally as an important tool for consumers and small businesses to learn about scams including: • the most common scams to watch out for

• the different ways scammers can contact you • the tools scammers use to trick you • the warning signs

• how to protect yourself

• where you can find help

• where to report a scam.

The book includes: • Identity theft

• Charity scams

• Medical scams

• Business scams

• Investment scams

• Prize and lottery scams

• Unexpected money scams

• Dating and romance scams • Threat and penalty scams

• Job and employment scams

• Online shopping, classifieds and auction scams

• Scams targeting computers and mobile devices.

This helpful guide to the most common scams and how you can spot and avoid them.

Accessible version available incl. audio

The Little Black Book of Scams is available online at: www.accc.gov.au/littleblackbookofscams NewsLink Sep 2024 I Page 21

Rec group photography class Rec Group photography class is always a fun, social and creative time. Here are some of the best photos from our Photography Class 2024. Unfortunately, this class was cut short due to Eddie Cross being ill and we didn’t get a chance for an editing class. Congratulations to all of you, as you still got some great pics!

We have another Photography Class scheduled on the October Calendar.

Darryl

Alan

Darryl

Alan

Callan

NewsLink Sep 2024 I Page 22

Callan

David

Deb

David

Deb

James

James

Kayla

Kayla NewsLink Sep 2024 I Page 23

Headstart’s many super support workers have special gifts and unique talents. We recently had two CSW’s run Rec activities which were great!

Get in touch if you’d like to share your hobby or skills with the group.

Drawing class with Alicia

“When we were at photography class Nikki was asking all the CSW’s if we had any skills to contribute to the Rec group.

Kayla mentioned that she’d seen my art and that I could draw and so Nikki asked I’d be willing to do a class!

I was never really an art student but I often carry a sketch pad around with me most of the time, and I regularly draw with my older brother.

In preparation I spent some time practicing the drawings with my kids (7 and 10) and they also enjoyed that.

If I’m honest I was pretty anxious to start with, but everyone was great!

They all seemed to have a good time and I may do another one in the future.

I think art is an amazing therapy and a great form of self care. It really helps everyone to just take a minute to themselves and focus on something different.

Consumer Kayla actually picked the subjects. She’s really into the country scene so we picked highland cows and flowers.

It was a fabulous day.”

- CSW Alicia

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New Rec t-shirt screen printing with Lauren On Nikki’s last day we held a BBQ farewell and CSW Lauren kindly held a Rec screen printing class to make our fantastic new “Get Rec’d” t-shirts.

“I’m a signwriter by trade, and so screen printing is part of the trade that I got into. I’ve been doing it since I was 17.

I love t-shirts and thought I’d help make the new Rec t-shirts.

The group will mostly be doing it themselves, because you really only need one hand. So even people who only have use of the one arm can have the paint put on for them and they can just pull the screen across and do it themselves. Then you just lift it up and ‘walah!’ ” - CSW Lauren

NewsLink Sep 2024 I Page 25

Rec group adventures Need couple womens group phoRec Group have had a busy few months, toshere from areNiki some highlights. Plenty more each week on our social media!

Morning melodies

The Brenden boogie

A wintry breakwall

Tuggerah go karts

NewsLink Sep 2024 I Page 26

Regular golf... or maybe not (where’s the ball, Ken?) Greta Museum

M

Goodbye Nikki!

Marika at Charlestown bowling

Jesmond disc golf

Mexican fiesta

Check us out on Facebook and Instagram Weekly karate

you checked out on Facebook recently?

ForHave all the latest news,us stories and rec activities Catch the latestABI news, stories and rec activities. search forallheadstart Services NewsLink Sep 2024 I Page 27

Creatures great and small...

Animal therapy, or pet therapy, refers to the use of animals as a way to help people cope with and recover from some physical and mental trauma.

Different strokes for different folks with Monique (left) enjoying a puppy’s company and Wayne regularly feeding the seagulls at Nobbys.

Our new online Feedback & Complaints form is available here:

(scan QR code with your phone camera or https://forms.office.com/r/Kqd2L1MBhJ)

Making a Complaint You have the right to complain under the Community Services (Complaints, review and monitoring) Act 1993. If you have a complaint there are steps to take. At each step, every effort will be made to resolve your complaint before going to the next step.

Step 1. Talk with the person concerned

If you would like to continue receiving NewsLink, become a member by contacting us on 4965 4420 for a membership application Our membership year starts from 1 July.

Your contributions to the newsletter are welcomed, and we will keep you up to date on all the issues, activities and the developments in services.

Step 2: Talk with Co-worker/staff member Step 3: Talk with Director

Step 4: Talk with Chairperson Step 5: Talk with Committee

Step 6: Talk with an outside service

At each step you have the right to have someone else present if you wish. This person is called an advocate and may be your friend, family member, staff member, paid advocate or someone else.

If you wish Headstart can help you locate an independent advocate.

Traditional Owners

We recognise, respect and embrace the Aboriginal elders and people of this region as the traditional custodians and cultural knowledge holders if this land. We further acknowledge the cultural contributions of Aboriginal and Torres Strait Islanders with disability and reaffirm our vision of a world where every person is welcomed.

NewsLink is produced by many people at Headstart ABI Services.

Nothing is impossible.

The word itself says “I’m Possible!”

- Audrey Hepburn

We welcome contributions from everyone: an article, letter, photograph, poetry, etc. We also welcome suggestions as to articles that we could write about for future issues - so please get on touch!

We appreciate feedback on things like the kind of stories, size of our typeface, layout and general appearance of our newsletter.

HAVE YOUR SAY on these, or any other issues by writing to us at: Headstart ABI Services 95 Turnbull Street HAMILTON NSW 2303 or email: comms@headstart-abi.com.au NewsLink Sep 2024 I Page 28