Headstart Acquired Brain Injury Services commenced in 1987 and is recognised as a premier provider of specialist services for people with an ABI in the Hunter and Central Coast region. Headstart provides individually tailored services across community access, in home support, life skills, social, leisure and recreational services, case co-ordination, and community information and education.
95 Turnbull Street, Hamilton NSW 2303
P 02 4965 4420
F 02 4965 4424
E info@headstart-abi.com.au
W www.headstart-abi.com.au
ABN 75057986026 I CFN 13046
Headstart ABI Services is a registered provider under the National Disability Insurance Scheme (NDIS). NDIS provider number 4050000082
Our Vision
For people living with brain injury to have opportunities that strengthen and enrich their lives.
Our Purpose
To make a difference in the lives of people touched by brain injury by providing opportunities and inspiring hope.
Leadership Team
Executive Director: Sue McHattie
Manager Service and Supports: Kesley Skippen
Services Team Lead: Lynette Aitken
Operations Manager: Alicia Richardson
Finance Manager: Douglas Walton
HR Lead: Katherine Fitzgerald
Quality Lead: Mitch Rixon
Learning & Development Lead: Sean Jordan
Now you can read NewsLink online with Issuu! If you aren’t on our email list then let us know. What kind of stories or information would you like to see in NewsLink? Do you have some great stories or photos? We’d love to hear from you!
Email Andy, our Marketing & Communications Lead at our office: comms@headstart-abi.com.au
Notice & Nominate a staff member for outstanding achievement
We continue to recognise the work of our staff who have gone above and beyond in any capacity to support our consumers in their daily lives. Please help us thank and encourage our workers!
To make a nomination please contact us or email: info@headstart-abi.com.au
Check us out on Facebook and Instagram
For all the latest news, stories and rec activities search for headstart ABI Services
From the ED’s Desk
With 1 in 45 Australians living with a brain injury, Brain Injury Awareness Week is always an important reminder of why our work matters so much. It gives us the chance to reach new people, build greater understanding of ABI, and remind ourselves just how many families, friends, neighbours, and colleagues are touched by brain injury.
This year’s theme highlighted the often invisible nature of brain injury—many of our consumers still face the frustration of being misjudged as drunk when their reduced balance and coordination or speech are simply misunderstood. Awareness weeks like this one play a vital role in breaking down those misconceptions.
Please also take note of our Notice and Nominate project which has existed for many years – just a reminder to always acknowledge the great work our staff do. Do you know someone who has gone above and beyond in supporting our consumers and living Headstart’s values? You can nominate by calling our office or emailing info@headstart-abi.com.au — you’ll find more details on the back page of this newsletter.
Those who know me, know my love for animals—especially older dogs! I’ve seen first hand the joy, companionship, and laughter any animal brings into people’s lives. For many people a companion dog can make all the difference. Mark’s story on page 6 is a wonderful example of this “tail of happiness.” We’ve also introduced regular “doggie days” in the Headstart office, which have brought smiles all around—for consumers, staff and dogs alike! Stay tuned for the next one.
Another exciting idea we’re exploring is the return of a music or singing group or band. Years ago, our “Sing Your Lungs Out” group brought together consumers and staff with musical talent, and even performed in local nursing homes. With so many musically minded people in our community, I’d love to see us revive this tradition. If you’d like to be involved, please get in contact.
Our new strategic direction is now on the way, our 3 goals for the next 3 years are creating a Sustainable and Thriving Organisation, an Informed and Engaged Community on the issues of ABI and supporting a Valued and Skilled Workforce. A strategic plan is more than a document—it’s a shared vision that is underpinned by shared values. Over coming months we’ll be rolling out initiatives, training and surveys aligned with these goals and inviting your input as we bring the plan to life. Your insights are essential to success.
An important reminder: join Headstart as a member so you have voting rights at the next AGM in November – a form to join or renew is attached. Lastly – be scam aware… more inside… but if you receive an unexpected email, text, or call—asking for money, personal information, or urgent action—take a pause and check with a trusted source. Remaining cautious is the best plan!!
Bye till next time… Sue
Deb Hodgson Director Board
Member Feature
I am Emeritus Professor of Neuroscience and Director of the Laboratory of Neuroimmunology at The University of Newcastle (UON), and past Deputy Vice Chancellor at the UON. During my research career I have published extensively in the areas of developmental Neurobiology and am involved in major national and international collaborations. My research has been dedicated to understanding the dynamic interactions between the brain and the immune system and how this influences the
development of the brain in utero and the consequences for health in later life.
My past executive leadership roles at UON were committed to supporting the development of emerging and early career researchers, advocating for equity and diversity as the University lead on SAGE (Science in Australia Gender Equity), facilitating opportunities for collaboration with industry, and working towards the establishment of new research and teaching facilities at the UON. I am a Registered Psychologist and graduate of the Australian Institute for Company Directors. I have been a Board member of Headstart for the past 7 years.
Interested in contributing to further developing a great service for people with an acquired brain injury? Find out more...
Visit QR code link or go to www.headstart-abi.com.au/board-member-eoi Board Member Expression of Interest
Mental health - RUOK?
Lachlan reminds us that a conversation can change a life
September 11 is our national RUOK? Day - a time to empower and encourage everyone to meaningfully connect with the people around them and start a conversation with those in their world who may be struggling with life.
Headstart’s office held a get together with RUOK? Ambassador Lachlan McTackett sharing his personal story. Thanks so much Lachy!
Meet our newest team member
Craig Finance Assistant
I was born and bred in Maitland, before living on the Gold Coast and in Sydney for 15 years. But there’s just something about the Hunter Valley that made me want to return with my wife and son 20 years ago. We’ve settled into our home with our wonderful dog Bella, and couldn’t be happier!
Early in my working life I was very interested in Graphic Design and still dabble now and then, but I’ve always had a real knack for numbers. As a result I’ve worked in Accounts for the past 20+ years, and specifically NDIS-related Accounts for the past 12 years. I find it very rewarding to be involved with NDIS providers, and doing my bit to assist our valued customers.
My idea of a great weekend would involve lots of music, watching the Rugby League with my family, catching a movie or two, and a bit of console gaming.
To read Lachy’s story or watch his short video search “Lachlan RUOK” or scan this QR code with your smartphone. You don’t need to be an expert to reach out - just a good friend and a great listener. Or if you need help please reach out.
For more info all year round check out www.ruok.org.au
Get to
know Craig
Favourite food: Lasagna
Favourite movie: The Matrix
Favourite band/music: A bit of everything
Favourite sport/team: Manly Sea-Eagles
Favourite cartoon character: Izuku Midoriya
Favourite hobby: Gaming
If you could be any animal? Eagle
Favourite place on earth: The Maldives
If you could meet someone famous?
Keanu Reeves
Craziest/silliest thing you’ve done: At 19, I decided one day to pack a bag and catch a bus to the Gold Coast to live, without making any arrangements for work or accommodation!
What brought you to Headstart?
I’d heard really good things about the people and atmosphere at Headstart. I jumped at the chance to join such a wonderful team when the opportunity came up.
Three words to describe you: Empathetic, Caring, Appreciative.
The hidden link:
Brain injury and homelessness
We proudly participated in this year’s Hunter Homeless Connect 2025, held at the Newcastle Entertainment Centre on 30 July. This important expo allows us to connect with the most vulnerable in our community as well as other like-minded supports and services.
People who experience traumatic brain injury are at risk of homelessness where
one or all of the following factors exist:
• alcohol and drug misuse
• psychiatric disability
• social isolation
• family breakdown. When brain injury goes undiagnosed, homelessness can follow. At the same time, those who are homeless can suffer with invisible brain injuries. It’s a vicious circle.
We are always glad to have consumer representative Romeo join us at our expos, with Care Coordinator’s Kate and Kellie with Gary who popped round to say g’day.
While the rain and chilly conditions may have kept a few people away, the heart, purpose, and spirit of this event were unmistakable, shining brightly in every corner of the venue.
• Attended by around 1,500 people.
• 144 services represented - a reflection of the ongoing challenges many organisations in our sector are facing.
• More than 1,800 service staff were on site, providing vital support, connection and dignity to those doing it tough.
• 80 amazing volunteers offered tireless support to guests and services with kindness and care.
• In total, the organsisers estimate that close to 4,000 people were involved in the event.
That number represents more than participation, it reflects a powerful truth: Hunter Homeless Connect Day is more than a one-day event. It is a living, breathing example of what happens when a community comes together with purpose, empathy, and generosity.
Special mention to major event sponsor Port Waratah Coal Services, event coordinator Home in Place and Chairperson Michelle Faithfull. We’ll see you all again next year!
From challenge to triumph: Gabbi graduates
Graduating from the course Diploma of Educational Studies at Newcastle University in July this year, was a very deep and meaningful milestone in my personal and academic journey. As a person who lives with a brain injury, it represents more than just a certificate or qualification—it reflects my dedication, resilience, and passion I’ve poured into my studies, and it marks a turning point toward the future I’ve always envisioned.
This achievement wasn’t easy. Balancing coursework, assessments, and personal responsibilities demanded a level of discipline and time management that I had to develop along the way.
Looking ahead, my goal is to continue my studies and pursue a full teaching qualification. I want to work in diverse educational settings, where I can support students of all backgrounds and learning abilities. I’m especially passionate about working with children who face barriers to education, whether those are social, emotional, or systemic.
I believe every student deserves a teacher who believes in them, and I hope to be that person—someone who inspires confidence, encourages curiosity, and creates a safe supportive learning environment.
A stroke at just 7 years of age may have presented some big challenges. In Gabbi’s words, read about why education is more than a career— it’s a call to transform lives.
There were moments of doubt, times when motivation felt distant, and challenges that tested my perseverance.
But through the support of my family and my husband - Luke, I kept going, because I knew what this diploma meant to me: a step closer to becoming an educator who can make a genuine difference in students’ lives. This course has helped shape not only my knowledge but also who and where I would like to be in the education field. I’ve gained a deeper understanding of learning theories, inclusive education, and the importance of cultural responsiveness in the classroom. More importantly, I’ve come to see education not just as a career path, but as a powerful tool for transformation and equity.
Eventually, I would love to contribute to education beyond the classroom— perhaps through curriculum development, mentoring new teachers, or advocating for policy changes that improve access and outcomes for all learners.
Completing this diploma has given me the academic foundation, professional insight, and personal motivation to continue growing in this field. I’m proud of how far I’ve come, grateful for the support I’ve received, and excited for what comes next. This is just the beginning, and I’m ready to embrace the journey ahead with purpose and determination.
By Gabrielle H
Gabbi is working towards some ambitious goals - with more success to come no doubt!
Pictured with CSW Katie.
Gabbi graduating in July 2025
Joy on four paws
Stroke survivor Mark has a small companion dog, a Jack Russell Terrier named Logan. More than a pet, Logan is unconditional love wrapped in fur, with a very big personality!
Mark was working as a bricklayer in Sydney when he had a stroke in 2003. This life-changing event occurred on the jobsite.
Navigating big life transitions is not a new thing for Mark, who had previously worked in hospitals as a surgical dresser - a long way from the building world!
Mark has Aphasia and finds it a challenge to communicate with others without using his iPad and the Proloque2go app to explain his needs and feelings.
“I’m using a speech device to talk to you,” says Mark through the app.
“Aphasia means I cannot remember the words I need to say.” Mark prefers face to face communication whenever possible but technology is a big help at times.
“I have dyspraxia. Dyspraxia means I cannot move my mouth well to make sounds.” It is very frustrating for Mark and this can also leave him socially isolated. Mark’s regular support worker is his namesake Mark E who helps with getting out into the community.
”We go to the beach for coffee or whatever else he wants to do,” says CSW Mark.
“I also support Mark to do his shopping and banking. Mark’s very independent! If he wants to do something and no-one’s here he’ll aim to do it. He’s very capable and strong willed for sure. I’m with him three days a week. Normally we go out together but sometimes I’ll help around the house.”
It’s been 25 years since Mark had a dog, with Logan now his loyal companion for the past nine months. The change his new four legged friend has brought to his life is really remarkable.
“Before Logan I used to be angry, frustrated and lonely,” says Mark. “I was depressed. Now I feel happy and relaxed. I feel awake!”
As a result, words now appearing on Mark’s iPad screen (and spoken aloud by the app) include: dog, bed, dog bone, dog food, dog bowl, collar, flea treatment, worm treatment, vaccination, vet. And of course - also dog poo!
Logan come, sit, stay, jump are also words that Mark uses his app for communicating with Logan, with many of his dog’s behaviours being very food driven with the use of doggie treats.
“Logan is often sitting there on Mark’s lap when they’re watching telly,” says CSW Mark. “ When he moves around Logan follows him right through the house.”
Logan’s got plenty of personality that’s for sure. Mark loves his dog, I’ve seen a big change as he’s become more positive overall. - CSW Mark
“We tried to get the NDIS to sort us out with a companion dog and it just never happened. So we just decided to take it upon ourselves and found a couple of Jack Russell’s in Rutherford. We went up there and only one of them was for sale, which was Logan. He was a bit shy when we got there but he was a funny bugger. There was no looking back from then!”
Mark’s goals include social and community participation, a desire for increased independence and options to connect socially. Coordination and balance issues means Mark needs to be cautious on uneven ground, with his mobility scooter being a big help in getting around in the community. Mark also catches the train and bus with the use of a second smaller scooter with which is better to access the doors.
Mark shares a bit more about himself using his communication app:
“I have a brother named Paul.”
“I enjoy listening to music. I like Pearl Jam.”
“I like watching movies and NRL.”
“My favourite NRL team is South Sydney Rabbitohs.”
“I used to enjoy remote control model sailing boats.”
“I love motorbikes and I used to ride motocross.”
“I have had actually had two strokes,” says Mark who has lost the use of his right hand, but has reasonable mobility in his legs and enjoys giving them a stretch.
CSW Mark says “He walks a fair way, right through the shopping centre for example. Everyone at the IGA knows Mark and Logan!”
Mark with CSW Mark
Due to his Aphasia, an iPad and the Proloque2go app helps Mark greatly with his ability to communicate.
Proloquo2Go is a fully customizable symbol-based Augmentative and Alternative Communication (AAC) app for iPad and iPhone that helps people with speech and language difficulties communicate using symbols, words, and a text-to-speech engine.
Developed by AssistiveWare, the app allows users to build language skills, express thoughts, and initiate conversations through a library of over 27,000 symbols and vocabulary words. Its design features core words, customizable button grids, and a “fixed motor plan” for essential words to make communication easier and more consistent for users.
Stroke fact / Did you know?
Hypertension is the most treatable medical condition that can lead to stroke.
Hypertension, also commonly referred to as high blood pressure, is a condition where the force of blood flowing through one’s arteries is consistently too high.
This can therefore increase the likelihood of a stroke, as it places extra strain on the blood vessels; especially those in the brain.
How to prevent hypertension
Engage in regular physical activity
Quit smoking and limit alcohol intake
Cut back on salt intake and reduce high-cholesterol foods
Eat a diet rich in grains, fruits and vegetables
Get the recommended amount of sleep
Maintain a healthy weight
Get regular blood pressure checks by your doctor to monitor and track any changes.
After suffering a number of strokes that left him with aphasia, Mark found himself feeling sad, frustrated, and isolated, relying mostly on his iPad to communicate. Recently, however, life has brightened with the arrival of Logan, a lively Jack Russell who has become his loyal companion. Mark now enjoys taking Logan for walks in his community and says he feels far less lonely. With the support of his speech therapist and support worker, Mark has also been working on simple commands Logan can understand, such as tapping his leg to call him over, strengthening both their bond and Mark’s confidence.
- Cheryl, Headstart Care Coordinator
Pets as therapy
While dogs have long been portrayed as ‘man’s best friend’ – a loyal companion – it’s not only canines that can prove a source of support and reassurance following brain injury.
The inclusion of pets into hospitals and rehabilitation environments is now widely considered therapeutic; offering acceptance, love and motivation through the most difficult parts of rehabilitation and recovery after a brain injury.
But their impact doesn’t cease when the rehab process ends. Pets are excellent companions and have been shown to reduce feelings of loneliness, which can be useful after brain injury if friendships have not been maintained. Indeed, because almost everyone loves animals, this can increase social skills building for individuals when encountering others out and about. Most people, whatever their disability, can take some responsibility for the care of an animal, even if it is no more than a daily petting or play session.
From a practical perspective, dogs are frequently trained to assist individuals with brain injury, particularly those with mobility impairments. Customised saddlebags can be placed on the dog and used for carrying personal items, wallet, daily journal and other items needed by those using wheelchairs and/ or other assisting devices that increase mobility. Pets can also respond with feedback, which can help reduce difficult or inappropriate behaviours, and interest in a pet may redirect the behaviours that often accompany a brain injury.
Selecting a pet can be turned into a cognitive exercise of planning – considering their needs and yours. For example, a
sophisticated set-up of aquariums with pumps and filters may be too complex for some. Individuals with severe brain injury and other impairing conditions often have little control over their lives. Owning a pet can provide an opportunity for controlling at least one facet of their lives, and pets always have time for sharing with their owners.
Importantly, the responsibility for pet care can enhance cognitive functioning in ways that are subtler and more enjoyable than traditional therapies. Fun activities often stimulate individuals with low motivation in ways that are not often achieved by, for example, sitting in front of the television for hours. Pets must be cared for, otherwise they fail to thrive. The needs of the pet can be motivating for a person who may otherwise resist or refuse to actively engage with others.
Pets are wonderful companions and can frequently impact positively even on those for whom other therapies, exercises and/or future promise for continuing recovery hold little interest. Naturally, a responsible adult should intervene if the pet’s health or wellbeing is adversely affected. When limitations arising from the brain injury are barriers to independently caring for a pet of choice, talk with the individual about strategies that will enable more independence and determine what duties will be managed by whom, so responsibilities can be monitored.
Equine therapy is an approach that incorporates horses into the treatment process. It’s not about riding, but rather about engaging in activities like grooming, feeding, and leading a horse, while supervised by a mental health professional or support worker. This experiential therapy aims to help individuals develop emotional regulation, improve communication skills, build confidence, and address mental health challenges such as anxiety, depression, and trauma.
It’s a connection that’s hard to put into words, and Joy does a wonderful job after a visit with CSW Deb’s horse, Freddie.
“I had a brilliant day with that horse Freddie,” says an emotional Joy. “I fed him carrots and gave him a massage. It was lovely. He leaned over and kissed me! The place was so beautiful, with other horses and a big bull in the other paddock. I just love animals!”
CSW Deb: “It was such a pleasure to see the happiness and a heart touched when Joy connected Freddie. He felt her need of his affection and he certainly delivered with a kiss. Horses are very insightful and Freddie has a special gift and sensitivity to people with special needs.”
More broadly, these are the key benefits of equine therapy:
Improved emotional regulation: Horses can mirror emotions, helping individuals become more aware of their own feelings and learn to manage them.
Increased self-confidence and self-esteem: The challenges and successes in working with horses can boost self-esteem and confidence. Reduced anxiety and stress: The presence of horses can be calming and relaxing, releasing endorphins and promoting a sense of well-being.
Enhanced communication skills: Interacting with horses requires clear communication, which can translate to improved communication in other relationships.
Trauma recovery: Horses can provide a safe space for trauma survivors to process their experiences and develop coping mechanisms. Improved social interactions: Equine therapy can be conducted in group settings, fostering social interaction and teamwork.
Art with intention
CaliiX was born from a long journey of recovery and rediscovery after I sustained a severe traumatic brain injury in a car accident 15 years ago. Since then, I’ve been living with double vision, right-side hemiparesis and a unique way of speaking shaped by hypernasality. These challenges have changed how I experience the world and how I see it.
What you see through CaliiX is a reflection of that fractured perspective: layered, offbeat, sometimes imperfect but always deeply human.
Photography became more than just an outlet. It became a way to reframe how I see myself and how others might see differences, not as a limitation, but as a lens. CaliiX challenges conventional ideas of ability, identity, and meaning. Each image is an invitation to look closer, beyond surface clarity and into different perspectives.
www.caliix.com is a collection of works shaped by curiosity, emotion, and interpretation with three themes:
WANDER captures moments of movement, place and quiet discovery.
BEAUTY explores form, detail and the intimate connection between subject and light.
ABSTRACT dives into texture, shape and feeling, where meaning is left open to the viewer.
Together, they reflect a journey of seeing the world with intention. - Callan J
Cal is studying a diploma of photography and we’ll keep you posted as he involves Headstart’s Rec group in his creativity. Caliix is an onomatopoeia - the formation of a word from a sound associated with what is named , as in the ‘click’ of a camera and also Callan’s name. Very clever Callan!
Community Education Team news
CET has had a fairly quiet few months here in the middle of the year, but things are set to ramp up for the remaining three months. With over 45 presentations booked in between September and December, the team certainly have their work cut out for them! We continue to have wonderful feedback and are still consistently receiving new request and referrals. We have had a couple of new people in the process of joining the team which is really exciting. Moving forward we will be starting our bookings for 2026 soon.
I want to again put out my thanks to all the team for the wonderful job they do at raising awareness in our community and letting their lived experience make an impactful change in other people’s lives.
- Heather Burrows CET Coordinator
CET intro video
Heather explains more about our CET. Scan the QR code with your smartphone to watch our 3 min video Or visit www.vimeo.com/556022274
Postie presentations
Australia Post is passionate about workplace safety. With many staff on motorbikes and three wheelers it’s important workers understand the potential consequences of road accidents with the goal of minimising risk
of workplace injuries. CET presenters Shaun and Brenden shared their motorbike accident stories with Australia Post at Warabrook in July. These sessions captured attendees attention before leaving for their delivery runs.
Our CET had a great visit to WHOS Rehab in Cessnock, where we spoke about the dangers of overindulgence and the risk of brain injury from intoxication—especially when driving under the influence.
Great audience interaction and plenty of heartfelt moments as people reflected on the message.
“We had the amazing CET from Headstart come along and give a presentation to our CHC33021 Certificate III in Individual Support class this week. They gave invaluable insights into acquired brain injuries for our students. Thanks Team!”
– Essential Skills Training & Recruitment
“Brenden talked so naturally and provided his helmet he was wearing when injured.”
– David, Australia Post
Shaun
Brenden
Impacting lives for good
“Frank Baxter Youth Justice Centre has hosted the team from Headstart on several occasions and looks forward to a continued relationship.
The Community Education Team are engaging and interesting in their presentations and have been extremely well received by the staff and detainees at Frank Baxter during their previous visits. The topics they discuss are real and relevant and the way they conduct
themselves and tell their stories allows them to engage with our young people in an effective way and have a positive impact on them. The feedback from staff and detainees following each of their previous visits has been positive and the visits from Headstart are a popular and worthwhile fixture in the Frank Baxter Programs schedule. "
John Maher
Assistant Manager
Frank Baxter Youth Justice Centre Department of Communities and Justice
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CET at Frank Baxter Youth Justice Centre
Gabbi shares her story
Romeo takes centre stage
Brain Injury Awareness Week 2025
Held from 18 – 24 August 2025, the theme this year was ‘Invisible disabilities deserve visible change.’ With 1 in 45 Australian’s living with a brain injury, this campaign raises awareness about brain injury’s intersection with domestic violence, justice systems, homelessness and beyond.
Brain Injury Awareness Week (BIAW) is held annually to raise awareness of brain injury and its impact on everyday Australian’s. This is a time to reflect on how each of us can support and advocate for people living with a brain injury and continue to grow awareness and understanding in our country.
At Headstart we’re always raising awareness for ABI, particularly through our Community Education Team or CET (read more on pg 12). For BIAW we get on board with leading Australian brain injury organisation Synapse (www. synapse.org.au) who spearhead the annual campaign for this important week.
Many brain injuries often go unnoticed because they are not fully understood or routinely screened for, significantly increasing the risk of discrimination and hardship.
Individuals with brain injuries may encounter bias and slip through societal cracks, struggling to secure employment or stable housing. Misunderstanding from others can lead to homelessness or incarceration, where inadequate service systems fail to recognise or accommodate their needs.
Brain Injury’s intersection with the justice system
Too many people end up coming in contact with the justice system are living with brain injury - undiagnosed, unsupported, and untreated. For those affected by the often-overlooked link between brain injury and the justice system we stand with Synapse and call for change.
Without proper rehabilitation, these individuals may feel isolated and misunderstood, facing difficulties in decision-making that contribute to repeated encounters with the justice system.
Brain Injury’s intersection with family and domestic violence
For those impacted by domestic violence, we stand with Synapse and call for
• Screening for brain injuries
• Early intervention
• Specialist support services
• Training for frontline workers.
Brain Injury’s intersection with youth justice
Fetal Alcohol Spectrum Disorder (FASD) ) is often misunderstood or missed entirely, but early recognition and appropriate support can change lives.
This BIAW we stand with Synapse in shining a light on the invisible disabilities affecting young people, especially those coming in contact with the justice system early in life.
They deserve better. Their invisible disability deserves visible change!
Unique causes, shared courage: living with brain injury
This Brain Injury Awareness Week we released six short one minute videos of just some of the amazing people we support. These stories provide a glimpse into their struggles and perspective...
“I don’t feel like who I was before I had my aneurysm. I can’t read and write like I used to. I talk differently and I walk differently. I say to people ‘I’m not normal’ but they say I am.”
Jay Kayla Neil
“Brain injury is a very invisible sort of condition... when I put my cap on it sort of hides it, but with my cap off people realise that there is something wrong.”
“I can’t be the same person after a brain injury. I’m different now, and it took me a long time to realise that.
But I’m happy. I’m a happy go lucky fellow.”
“You might look normal, but inside your head you’re not functioning properly, struggling with certain aspects of life. So be kind always, because you don’t know what they’re going through.”
Darren Fred Dayne
“I was an outgoing kid with a lot of friends and very active. Since my accident I’m very shy and not active very much.
I’ve lost all my old friends except for one.”
“People with brain injuries often get passed as drunk or on drugs, just from the way we walk or look and that, but really... we’d just like to be treated as normal.”
Revving for a cause Heather’s Mystery Box rally adventure
In August my partner Michael and I embarked on a wild adventure to raise funds for Cancer Council –Mystery Box Rally 2025. The Rally involved driving over 5 days in outback Australia, predominantly on unsealed roads. The requirements for the Rally were that the car had to be over 25 years old, 2wd only and we had to raise a minimum of $4000.
We were extremely grateful for the support of Headstart, and many of our CSWs and office staff who donated to our team. We were lucky enough to sport the Headstart Logo on our car which was a really proud moment for me. Couldn’t have lined it up any better with the Rally taking place during Brain Injury Awareness Week Having worked for Headstart for over 3 years and being lucky enough to coordinate the Community Education Team, I know how important awareness is and have seen the impacts that cancer and tumours have had on our consumers and also on my own friends and family.
No it’s not the latest Mad Max - just 346 legends driving a mystery route out of Broken Hill for the Cancer Council!
The Rally really gave me the opportunity to step out of my comfort zone in a huge way, and I am so grateful the be part of the ‘Box Rally’ family. I would recommend participating to anyone. I hope to go again next year... maybe... so watch this space. Thanks again for all the support from the Headstart Family, we really appreciate it!
- Heather Burrows CET and Care Coordinator
Heather and Michael second from left.
‘As dawn crept across our camp and the hundreds of swags stirred you couldn’t help but gaze in wonder at the Flinders. All walks of life, all with different motivations to be involved. There is a sense of solidarity that comes from being so isolated, the quiet anticipation of, as a group, having no idea where tonight we will be rolling out our swags.
The morning passes quick, showers are optional, but coffee is not. Stale denim and canvas is bundled sharply into the cars. We have another 300kms of dirt sand and gravel today.
The endless flat earth is something we expected. What we didn’t expect was the how big the sky would look, unencumbered by trees, building or hills that we have back east. Swirling dust rises up just a hundred metres ahead of us, if you squint you can just work out where taillights are. Our cars dance across the stones, corrugations, and red dust. Together we streak across the outback along the Oodnadatta Track, fist sized stones and potholes race up to meet us while the stale salt bush waves us on. Among the many rally teams taking part in the mystery box event, one team name stood out. It expressed so much of what the rally was about.’
“Never Waste a Day”.
- Michael
Unsealed Roads: 1,288km
Total: 2,177km
Mystery Box Challenge 2025: 346 legends embarked on a mystery route from Broken Hill, with our own Heather and partner Michael travelling 2,177kms in 5 days through some of the most incredible scenery Australia has to offer, all in the name of the Cancer Council.
Photography courtesy of The Mystery Box Rally Production Team: Nate (Set In Stone Photography) and Josh (Josh Bystrom Photography).
Sealed Roads: 889km
Heather and Michael in their vehicle “Social Disobedience.”
Sharon’s road to independence
“When I had my stroke, I promised myself I wasn’t going to give up,” Sharon says with a smile.
“I knew it would take time, hard work, and maybe a little bit of stubbornness.”
Sharon has kept that promise! With the support of her occupational therapist, physiotherapists, dedicated support workers and her incredibly supportive husband Dick, she’s achieved something extraordinary: passing her driver’s test with an incredible 99% score.
“This licence isn’t just a piece of paper. It’s my freedom back, my independence, and proof that all those appointments and exercises were worth it.”
Her determination is an inspiration to everyone, and we couldn’t be prouder to celebrate this milestone with her.
Congratulations, Sharon. We’re thrilled to have you back in the driver’s seat!
- Written by CSW Alarna
Nostalgic road trip
With support from CSW Mark, Col headed along to the Laurieton Vintage Car & Bike Show and had an amazing day checking out over 100 classic cars and motorcycles.
“I’ve always loved the older cars,” says Col.
The Laurieton Vintage Motor Club (LVMC) is a not-for-profit organisation, founded in 2016 by a group of enthusiasts whose aim is to promote the restoration and preservation of vintage motor vehicles of all types in a friendly and social atmosphere. Well worth the road trip!
Darren’s Queensland holiday
Six months ago I decided I wanted to go on holiday, I could choose whether to go on a cruise or to QLD. My cousin Cassandra invited me to stay at her place so QLD it was. Cassandra paid for the flights and I was on my way!
My holiday was filled with lots of fun activities. I stepped out of my comfort zone and did things I’ve never done before.
I had my first pedicure, a massage, went go karting and went to a firing range where I fired my first gun safely and I got a bulls eye. We went to Dracula’s that was fun and Movie World we went on at least 6 rides. We went to Outback Spectacular and it was what it says, it was spectacular! I brought some souvenirs home. I had a fabulous time and can’t wait to go back! - Darren
1. Main meat sauce ingredients:
5 cloves garlic, chopped
1 red onion, diced
4 tablespoons olive oil
750 g ground beef mince
1 tin tomatoes
1 cup beef stock
2 tablespoons tomato paste
1 teaspoon sugar
1/2 teaspoon cinnamon
2 bay leaves
2 tablespoons parsley, finely chopped
1 tablespoon mint, finely chopped
Salt and pepper to taste
1 packet Misko No 2 thick pasta.
Greek Pastitsio Recipe
This delicious traditional Greek beef pasta bake or lasagna is Celia’s family recipe that her Dad often cooks. Celia has been cooking Pastitsio during her supports and this is one of her all-time favourites.
“It’s delicious, I love it. Belissimo!” says Celia.
4. Cook the pasta:
Bring a large pot of salted water to a boil. Add pasta and cook until al dente.
Drain and set aside.
Pastitsio is a baked pasta dish with ground meat and béchamel sauce, which came from the Ionian Islands to Greece. Variations of the dish found in other countries near the Mediterranean Sea.
2. Ingredients for the Bechamel sauce:
180 g butter
2/3 cup plain flour
4 cups milk
4 eggs, lightly beaten
Block of romano cheese, grated 1 teaspoon cinnamon.
3. Cooking method:
Pre-heat oven to 180 degrees.
Heat olive oil in a large pan over medium heat. Add chopped garlic and diced red onion. Sauté until fragrant and softened.
Add beef mince and brown well.
Stir in tinned tomatoes, tomato paste, beef stock, sugar, cinnamon, bay leaves, parsley, and mint.
Season with salt and pepper.
Simmer on low heat for 40 minutes, adding water if needed.
Discard bay leaves once cooked. Set aside.
5. Prepare the Béchamel sauce:
In a small saucepan, melt butter over low heat.
Stir in flour and cook for 2 minutes, stirring constantly.
Gradually add milk, stirring to create a smooth mixture.
Increase heat to medium and continue stirring until it starts to boil and thickens (about 5 minutes).
Remove from heat and stir in beaten eggs and grated romano cheese until smooth.
Add 1 teaspoon cinnamon. Set aside.
6. Assemble the dish:
In a baking dish, layer half the cooked pasta evenly on the bottom.
Spoon the meat sauce evenly over the pasta.
Add the remaining half of the pasta on top of the meat.
Pour the béchamel sauce over the top layer of pasta and spread evenly.
Bake in the preheated oven for 45 mins, or until the top is golden brown. Allow to rest in the baking dish for 5 minutes before cutting.
Cut into squares and serve. Enjoy!
Getting crafty with Mens shed
Headstart’s Rec Group partnered with our local Men’s Shed for a series of a fun woodworking days. The different wood-based activities used simple flat packs that made it easy with no real woodworking experience or skill required. It was more of a fun craft time as much as anything, with plenty of sanding, painting, building - and banter - as the Men’s Shed team lead the process.
‘One week I built a hippopotamus. It’s great to actually get your hands dirty and sand back the little objects or toys. It was interesting, very mind opening actually! The guys from Mens Shed treat you like a person and take time to talk to you. They are unbelievable and make us feel at home.
It’s a great idea as it also gives me something to do now. Because I’m getting my foot operated on soon I need something to do at home. Now I’m planning on sanding down and painting some toys myself at home in a similar way.’
- Ken
We’ll be looking to do this art, craft and wood activity more regularly for new attendees to experience - come give it a go!
Ken
Scam alert
If you haven’t experienced it already, one thing that can be sure of: you will be the target of a scammer at some stage.
Being scammed can make you feel violated and be very upsetting, as well as financially devastating. It pays to be vigilant and double check if in doubt.
One of the many impacts of the global COVID pandemic was the shift to spending significantly more time online. Criminals unfortunately seized on this period of change, with Scamwatch reporting a 70 per cent increase in scams between 2019 and 2021.
With these threats on the rise and to help you stay one step ahead, the Australian Competition and Consumer Commission have released the Little Black Book of Scams.
Email is not the only way scammers can catch you off guard. Scammers can also target you by phone, internet, post, and door-to-door. From dating and romance scams to identity theft, this helpful guide book reveals the secrets and tactics scammers don’t want you to know.
Scammers are often career criminals who invest a lot of time and energy into honing their skills to steal your information and money. Their methods are clever, and they can be hard to spot. Banks regularly monitor accounts for suspicious activity and are constantly innovating features to secure your banking. Don’t open suspicious texts, pop-up windows or emails – delete them. If unsure, verify the identity of the contact through an independent source such as a phone book or online search. Don’t use the contact details provided in the message sent to you.
Most scams follow the same pattern and once you understand this, the tricks of the scammer become easier to spot. You can protect yourself too by knowing what to be wary of.
Keep an eye out for:
• Being contacted out of the blue
• Being told to keep it a secret
• Poor spelling and/or grammar
• Being asked for personal or banking information
• Requests to take urgent action, make a payment or claim a prize.
A communication doesn’t need to tick all the boxes to be a scam. Remember, if it sounds too good to be true, it probably is.
Many scammers lurk within the anonymous environment of the internet. Scammers call and SMS too.
Be aware – some scammers will come right to your door. If you give them a chance to talk to you, they will start using tricks in their scammers’ toolbox to convince you to part with your money.
If you have any inkling you may be being scammed, the best advice is to stop and think. If you are being asked to move money, make an unexpected payment or send personal information to someone, stop and ask for help.
If you are being asked to provide information or take some action, contact the organisation involved using a number you already have (bank statement, credit card etc) or find the number yourself.
We are all vulnerable to scams so everyone needs information about how to identify and avoid scams. Some people think that only the gullible and greedy fall victim to scams. The truth is scammers are clever and if you don’t know what to look out for, anyone can fall victim to a scam.
Have you received an offer that seems too good to be true? Perhaps a phone call to help fix your computer or a threat to pay money you do not owe, an alert from your bank or telecommunications provider about a problem with your account or even an invitation to ‘befriend’ or connect online?
Scammers know how to press your buttons to get what they want.
Scammers are getting smarter, moving with the times to take advantage of new technology, new products or services and major events to create believable stories that will convince you to part with your money or personal details.
However, thanks to the tens of thousands of scam reports received every year, the ACCC has prepared a list of common scams to reveal the secrets and tactics that scammers don’t want you to know.
The top types of scams to avoid are:
Dating and romance scams: can lead to financial requests after many months from people who are often overseas.
Investment scams: such as investments or cryptocurrency ‘opportunities’ from what may look like reputable companies.
Threat and penalty scams: fear tactics pressuring you to ‘pay up’, or be arrested. eg. an unpaid bill, speeding fine or debt.
Unexpected money scams: you’re told that you are entitled to money or an inheritance but you need an upfront payment first. Prize and lottery scams: you’re told that you’ve won a prize in a lottery but need to pay fees and taxes to release the prize.
Online shopping, classifieds and auction scams: fake ads on legitimate websites or false retailer websites that seem real.
Scams targeting computers and mobile devices: remote access software or malware used to spy on your personal information.
Identity theft: more than tricking you out of money, this involves stealing your personal information for fraud or profit.
Job and employment scams: work from home ‘business opportunities’ or jobs can be used for money laundering.
Charity scams: people collecting money for a fictitious nonexistent charity that may seem real.
Medical scams: offering a range of alternative medicines, miracle cures or counterfeit drugs, eg. weight loss.
Business scams: where you get sent false bills or domain name fees, or a bill for business a directory that you never signed up for.
Plenty more info in the Black book. If you are unsure how to handle a potential scam please get in touch with us.
Are you worried about a possible scam? If in doubt ask your Care Coordinator or a CSW for help.
The Little Black Book of Scams
Every year, scams cost Australians, businesses and the economy hundreds of millions of dollars and cause emotional harm to victims and their families.
The best way to protect yourself is through awareness and education. This new edition of The Little Black Book of Scams is brought to you by the Australian Competition and Consumer Commission (ACCC), the national consumer protection agency. The Little Black Book of Scams is recognised internationally as an important tool for consumers and small businesses to learn about scams including:
• the most common scams to watch out for
• the different ways scammers can contact you
• the tools scammers use to trick you
• the warning signs
• how to protect yourself
• where you can find help
• where to report a scam.
The Little Black Book of
The book includes:
• Identity theft
• Charity scams
• Medical scams
• Business scams
• Investment scams
• Prize and lottery scams
• Unexpected money scams
• Dating and romance scams
• Threat and penalty scams
• Job and employment scams
• Online shopping, classifieds and auction scams
• Scams targeting computers and mobile devices.
This helpful guide to the most common scams and how you can spot and avoid them.
Accessible version available incl. audio
Three sessions, endless
Talented artist and CSW Melinda ran a three-part art workshop with mediums such as watercolours, pastels and other abstract and blending techniques. We saw our consumers creative sides and confidence grow over this short time!
“I love art, this was a great day.”
- Kim
“I enjoying blending with pastels.”
- Olivia
“Mel put a great class together.”
- Ken
“I find art very soothing.”
- Jay
“I really enjoy painting!”
- Imelda
creativity: Rec art class
I believe art is a gift that belongs to everyone, regardless of age, background, or ability. Through my work as an art facilitator and support worker, I have witnessed first-hand how creative expression enriches lives holistically. Whether with children, older adults, or people living with disability, art consistently proves to be a powerful tool for connection, healing, and growth.
In my career, I have coordinated art programs for all demographics with diverse abilities, run youth art projects through Headspace, creative mentoring with The Vibe Newcastle and delivered art programs in aged care facilities.
Time and again, I have seen the joy, confidence, and independence that creative expression can unlock. For some, art becomes a voice when words are difficult. For others, it sparks memory, reduces stress, or builds community.
Holistically, art nurtures the mind through problem solving and imagination, the body through movement and coordination, and the spirit through self-expression. It also bridges social gaps, bringing people together across generations and experiences.
From community exhibitions to one-on-one
art sessions or groups, I have seen that art is more than decoration—it is a lifeline of wellbeing and inclusion. It’s value lies not just in what is created, but in the way it empowers people to feel seen and connected.
So naturally when I was approached to implement and be a part of an art project with Headstart I embraced the opportunity. It’s has been a wonderful and enriching experience to work with Headstart and their consumers and fellow support team in creating a time and space where creativity had the opportunity to flow.
- CSW Melinda
Rec group adventures
It was awesome to have Neil join us for his very first Rec tenpin — and he absolutely smashed it! Get in touch if you’re interested in Rec!
Museum of Art and Culture, Yapang
Jason - cornhole king!
Warabrook Australia Post visit
Fernleigh track
Whale watching
Ice skating
The Great Northern Teralba
Neil
Rec’s “Amazing Race”
We held our very own “Amazing Public Transport Race” — and the teams smashed it! Using trains, buses and ferries, everyone raced to tick off as many checkpoints as possible. It was neck and neck right to the end, but the winning team was… Jay, Kris, Phil and Kaelan! A massive effort and what a fun way to explore, build confidence and work together!
Check us out on Facebook and Instagram For all the latest news, stories and more Rec activities search for Headstart ABI Services
Regular golf... or maybe not (where’s the ball, Ken?)
Recognising staff “Values in Action”
Nominate a staff member for outstanding achievement
We continue to recognise the work of those who have gone above and beyond in any capacity to support our consumers in their daily lives. Please help us thank and encourage our workers!
To make a nomination please contact us or email: info@ headstart-abi.com.au
Make music, make friends!
Are you musically minded? Many years ago we had a singing group called Sing Your Lungs Out, along with a band of consumers who had some expertise in playing an instrument.
Can you keep a beat? Written a song? Did you play in a band? We are thinking of re-introducing a new music group or band as we have so many consumers and CSWs with music skills.
Making a Complaint
As our “Accidental Singers” did years ago, how great it would be to go along to nursing homes once again to sing and perform!
If you’re interested in this fun form of music therapy and social connection email info@headstart-abi.com.au
Pic: Sing Your Lungs Out do their thing for the crowd in 2019
Use our online feedback and complaints form Scan QR code with your phone camera or visit https://forms.office.com/r/Kqd2L1MBhJ
You have the right to complain under the Community Services (Complaints, review and monitoring) Act 1993. If you have a complaint there are steps to take. At each step, every effort will be made to resolve your complaint before going to the next step.
Step 1. Talk with the person concerned
Step 2: Talk with Co-worker/staff member
Step 3: Talk with Director
Step 4: Talk with Chairperson
Step 5: Talk with Committee
Step 6: Talk with an outside service
Traditional Owners
At each step you have the right to have someone else present if you wish. This person is called an advocate and may be your friend, family member, staff member, paid advocate or someone else. If you wish Headstart can help you locate an independent advocate.
If you would like to continue receiving NewsLink, become a member by contacting us on 4965 4420 for a membership application.
Our membership year starts from 1 July. Your contributions to the newsletter are welcomed, and we will keep you up to date on all the issues, activities and developments in our services.
To sign up for a free digital version of NewsLink go to our website: www.headstart-abi.com.au
We recognise, respect and embrace the Aboriginal elders and people of this region as the traditional custodians and cultural knowledge holders if this land. We further acknowledge the cultural contributions of Aboriginal and Torres Strait Islanders with disability and reaffirm our vision of a world where every person is welcomed.
NewsLink is produced by many people at Headstart ABI Services. It’s a team effort! We welcome contributions from everyone: an article, letter, photograph, poetry, or art. We also welcome suggestions as to articles that we could write about for future issues - so please get on touch! We appreciate feedback on anything: the kind of stories, size of our typeface, layout and general appearance of our newsletter.
HAVE YOUR SAY on these, or any other issues by writing to us at:
Headstart ABI Services
95 Turnbull Street
HAMILTON NSW 2303 or email: comms@headstart-abi.com.au
