Cisco Insured Benefit Guidebook

MyChoice Insured Benefits Overview

At Cisco we value your diverse health and wellness needs and want to ensure that the benefits we offer are tailored to them.

MyChoice, a new feature which provides you with options to choose the Insured Benefits that suit your personal situation; Flex$Wallet, is your Flexible Spending Account, with an allocated amount of Flex$ giving you access to a variety of Flexible Spending Benefits.

Take an active role in your benefit selection; review this guidebook to understand your options to make an informed choice in the i-Benefit@Cisco portal.

Why Flex?

More support to help you feel good and be healthy – your way!

Preferences and priorities change over time, your Insured Benefits and Flexible Spending Benefits should support that.

MyChoice gives you the freedom to choose the Insured Benefits plan that best suits the needs of you and your family.

Flexible Benefits at Cisco

Flex$ allocation

S$1,000 per employee

Choose your preferred Insured Benefits

Choosing a new plan may result in either a shortfall or balance of Flex$

Shortfall of Flex$

Balance Flex$

Payroll deduction

Flex$ for approved Flexible Spending Benefits

1. Example of Flex$ Shortfall*

2. Example of Flex$ Balance*

3. Example of Flex$ Balance*

Flex$

Cost of Plan

Getting Started

Cisco offers a variety of Insured Benefits that you can choose according to your needs. All employees are required to have a minimum level of coverage, meaning you cannot opt out of the Insured Benefits completely.

There will be no changes to your current Insured Benefits if you do not make any selection. For full plan details and sub-limits, download the policy handbook.

Other Benefits – these items remain the same regardless of plan selection

Reminder: Add your dependants in the i-Benefit@Cisco portal to ensure they receive coverage. Employees and their dependants will be enrolled in the same plan.

Your Insured Benefits Choices Overview

You have the option to choose from the plans below. There will be no changes to your Insured Benefits if you do not make any selection.

In the event that your Flex$ is insufficient to cover the cost, the remaining balance will be recovered through payroll deduction. For full plan details including benefit sub-limits, download the policy handbook.

BMS – basic monthly salary at point of selection during enrollment Coverages are subject to policy terms & conditions. Please refer to the insurance policy handbook for details.

Inpatient Medical – Hospitalization & Surgery

Intensive Care Unit (max. 30 days) Reimbursement of charges for intensive care in a hospital

3. Other Hospital Services Reimbursements of items such as drugs, medicine, lab exams, operating theatre fee, anesthetist’s fees, etc. while in hospital

4. Surgical Benefit

Reimbursement of all operative charges made by the surgeon (payable amount varies according to the Surgical Schedule of Fees)

For surgery done in Private/Overseas hospital, Surgical schedule of Fees shall apply for amount above S$1,500 Not applicable for admission into Singapore Government Restructured hospital

You may refer to Claims Helpdesk for further details

5. In-Hospital Doctor’s Consultation (max. 120 days)

Reimbursement of consultation charges made by a doctor while hospitalized

6. Pre and Post Out-patient Specialist Consultation & Diagnostic X-ray

Reimbursement of charges for treatment by a recognized specialist (Written recommendation is required from the attending doctor.)

Expenses incurred 90 days prior to admission and 90 days after discharge

per day

per day

•

•

Outpatient (General Practitioner (GP) & Specialist Practitioner (SP))

Outpatient Benefits (GP + SP)

1. Consultation and medications at AIA Network Clinics – Panel General Practitioner (Cashless with AIA GP Membership Card)

2.

3. Traditional Chinese Medicine (TCM) Consultation at AIA Network Clinics - Panel TCM clinics) (Cashless with AIA GP Membership Card)

5. Visit to Raffles Medical Group (RMG) clinics located at Capital Tower, Changi Business Park and Changi City Point Employee (cashless with your Cisco Staff Pass) Dependant (reimbursement) (GST, if any is to be borne by employee/dependant)

6. Reimbursement of charges for immunization for dependants age 7 and below 7. Reimbursement of charges for Flu Vaccinations

charges for Consultation and medications at other Doctor’s Office or Singapore Hospitals’ Accident & Emergency Department S$1,000 per policy year (item 4 to 10)

8. Reimbursement of charges for Panel or Non-Panel Paediatrician (child above 7 years old). Child below 7 years old – GP referral letter is not required for Panel or Non Panel PD and Gynaecology (nonmaternity) expenses (without referral letter from GP)

9. Reimbursement of charges for consultation for overseas Registered General Practitioner

10. Reimbursement of charges for surcharge incurred at AIA Network Clinics – Panel General Practitioner, if any SP

11. Panel Specialist (SP) Consultation Consultation and medications at Panel Specialist Clinics (with referral from GP) Up to 1 visit max per person per day

a) Panel Specialist Clinics at Private Hospitals (Cashless with AIA GP Membership Card)

b) Panel Specialist Clinics at Government Restructured Hospitals – As charged on reimbursement basis

* Panel Pediatrician (Cashless with AIA GP Membership Card)

• for child below 7 years old (referral is waived) for child above 7 years old (with referral from GP)

per policy year (item 4 to 10)

As Charged As Charged

GST is covered. As Charged, subject to Overall Annual Limits S$250,000 per policy year for Inpatient + GP + SP

12. Non-Panel Specialist (SP) Consultation (with referral from GP / Polyclinics)

Reimbursement of charges for:

Specialist Consultation and medication

Out-patient Physiotherapy treatment and any other type of therapy

Immunization for dependants age 7 and below (if exceeds Out-patient Medical – Clinical General Practitioner Benefit limit) (no referral required)

• Gynecology (non-maternity) expenses

• Traditional Chinese Medicine (TCM) consultation and medication at Non-Panel TCM clinics

• Investigation, treatment of psychological, emotional and mental and behavioral condition

• Chiropractic and Podiatry treatment

• Non-Panel Pediatrician for child below 7 years old (referral is waived)

• for child above 7 years old (with referral from GP). If no referral, it will be reimbursed under annual GP benefit limit of S$1,000/- per policy year.

Reimbursement of charges for:

Out-patient X-ray or laboratory test, MRI or CT Scans recommended by a Registered GP/SP

1 Pap Smear test per year for all female employees and spouse of male employees (no referral required)

• Preventive Mammogram for all female insured’s age 40 to 65 years old (no referral letter required)

S$1,000 per policy year (Non-Panel TCM clinic is subject to maximum S$100 per visit up to 6 visits per year) (item 12)

S$2,000 per policy year (Non-Panel TCM clinic is subject to maximum S$100 per visit up to 6 visits per year) (item 12) GST is covered. As Charged, subject to Overall Annual Limits S$250,000 per policy year for Inpatient + GP + SP

S$1,000 per policy year

S$2,000 per policy year

Reminder: Benefit selection can only be made once per year during the annual enrollment period. Once the enrollment period closes, the only time you can add dependants to your existing benefits is if you experience a new life event such as getting married or having a baby.

Key Considerations When Choosing a Plan

What is your current health condition?

Do you need on-going medical treatment?

Have the healthcare needs of your dependants changed?

Do you have additional insurance e.g. private insurance or company plan from your spouse/domestic partner?

What is your attitude towards out-of-pocket expenses in the event of an unforeseen illness?

Is your spouse working? Or are you the sole breadwinner?

Ensure that you’ve spent sufficient time reviewing the plan options available to you before making a selection.

13. Out-patient Specialised Investigations

Choosing Your Insured Benefits Plans

STEP 1:

a Before choosing your Insured Benefits, you will need to verify your dependant details. From the Home page, navigate to the right hand corner to see your outstanding tasks. Click on ‘Complete Task’ under ‘Verification of Dependants’ Information’.

b To verify or add new dependants, click on ‘dependants’ profile page’.

c Click on ‘Add a dependant’.

d Fill in the dependants’ details and click ‘Continue’.

e Fill in ‘Further Information’ and tick ‘I agree to provide this information’.

f Click ‘Save’.

g Once you have completed, navigate to ‘Verification of Dependants’ Information’ again, tick on the check box and click ‘Add to cart’.

STEP 2:

a To view the cost of the benefits cost, slide the button to ‘S$’ under ‘Values’.

b Click on ‘Benefits’.

STEP 3:

a Review the details for the benefit categories available to you by selecting ‘More info’.

b When you’re ready to make a selection, click ‘edit’ for the benefit you’d like to select.

Note: Click on each of the benefits within each of the categories e.g. Risk Insurance and Medical Insurance to make your selections. Make sure you spend sufficient time understanding all of your options.

STEP 4:

a Within each of the benefits there are plan options that you can choose from.

b The cost associated with the plan you select will be reflected.

c Click on ‘Add to cart’ to confirm your selection.

Reminder: Cisco’s existing Insured Benefits is provided to all employees at no additional cost.

STEP 5:

a After making your selections within each of the benefit categories, you can see an overview of your choices and the cost associated with them. To view additional details about the costs of your selections click ‘Cost Breakdown’.

b Tick the ‘Confirmation of Benefit Selection’ box to acknowledge your benefit selection.

c Once your choices are final, click ‘Checkout’.

STEP 6:

a On the Checkout page you can also see an overview of the benefits selected along with their cost. You can individually edit or delete each benefit by clicking on the icons.

b By clicking ‘delete all selections’ all your previous selections will be deleted.

c To confirm your selections and enroll in the plan, click ‘confirm selection’. The benefits plan policy will be effective January 1 – December 31.

Reminder: Benefit selection can only be made once per year during the annual enrollment period. Once the enrollment period closes, the only time you can add dependants to your existing benefits is if you experience a new life event such as getting married or having a baby.

How to Use Your Flex$Wallet

Flex$Wallet is your Flexible Spending Account, which has an allocated amount of ‘Flex$’. You can use your Flex$ towards choosing a new Insured Benefits plan and/or Flexible Spending Benefits.

Review the list of eligible Flexible Spending Benefits and choose the ones that meet your needs.

Use your Flex$ on Flexible Spending Benefits.

Submit your claim on i-Benefit@ Cisco portal to get reimbursed for your Flexible Spending Benefits.

Flex$Wallet Allocation Amount

Check your Flex$Wallet balance on a regular basis.

You will receive S$1,000 of Flex$ for each policy year from January 1 to December 31.

Flexible Spending Benefits

All eligible Flexible Spending Benefits claims made on or before 31 December of the respective year can be claimed for reimbursement. Claim receipts must be dated between 1 January to 31 December and can be submitted until 31 January of the following year via i-Benefit@Cisco portal.

*Medical/dental care reimbursements Social Security: The CPF Board has confirmed that CPF contributions are not payable on:

Reimbursements of medical treatment required by doctors registered with the Singapore Medical Council (SMC) for employees and their dependants (spouse and children);

Reimbursements of medical treatment required by the Traditional Chinese Medicine (TCM) physicians registered with TCM Board for employees and their dependants (spouse and children).

Reimbursements of dental treatment required by dentists registered with the Singapore Dental Council (SDC) for employees only.

• However, it is important to note that CPF is not required where the treatment is required due to medical reasons, where it is due to preventive measures (e.g. overall wellness) or for cosmetic reasons, CPF is required on such reimbursements.

• Income tax: As a concession, reimbursements of medical and dental care/treatment are not taxable if available to all employees (including spouse and children). This include preventive (wellness) care/treatment but the concession will not cover any treatment for cosmetic reasons

1For claims associated with e.g. spouse and child, the claims can only be made under the depedant’s name.

2CPF contributions is not required on reimbursements of dental treatment required by dentists registered with the Singapore Dental Council (SDC) for employees only. CPF contributions are required on dental expenses incurred for employee’s spouse and children. If the dental expense includes purchase of dental care products which are not medically required but for cosmetic reasons, CPF contributions are required on such reimbursements. The IRAS concession above also covers reimbursements of dental care and are not taxable if available to all employees (inclusive of their spouse and children). The concession also covers reimbursements of dental care products which is not taxable if it is not for cosmetic reasons.

3CPF is required if optical benefits are not for medically required treatment, e.g. Lasik, spectacles, sunglasses, contact lens and solutions etc. Tax is payable on optical benefits not for medically required treatment.

4CPF contributions are not required for employees and their dependants (spouse and children), if the health screening is part of the medical treatment required by registered doctors. However, CPF contributions are required for health screening for non-medical reasons. As a tax concession, health screening is not taxable, if available to all employees (inclusive of spouse and children), regardless whether for medical/wellness reasons.

5CPF is not required for holiday reimbursements e.g. accommodation in hotel, chalets, holiday bungalows, tour packages and air tickers for overseas holidays etc. for employees only.

6Social security: The CPF Board views that benefits in the form of reimbursements, for example under a flexi-benefit scheme, such payments are viewed as part of the wages In order for a reimbursement to be considered a “genuine reimbursement” and exempt from CPF contributions , certain conditions must be met, including: - The payment is to reimburse expenses that were necessarily incurred on behalf of the employer for official purposes; and - The amount must not exceed the expenditure incurred.

7If such alternative medicine therapy is not for medical reasons but for overall wellness (preventive) reasons, CPF will be required on the reimbursements. For tax, it is exempt under concession for medical/preventive reasons.

8CPF contributions are required on reimbursements on purchases of non-6prescribed medication and health supplements as it is not due to medical reasons. The scope of the IRAS concession outlined in note 10 will cover purchase of medical products which will include non-prescribed medication. Reimbursements for purchase of health supplements are taxable as they are not covered under the administrative concession.

Frequently Asked Questions

1. How often can I change my Insured Benefits?

You are allowed to select your Insured Benefits for yourself & dependants once a year during the enrollment period. The selected coverage will last for the whole plan year until December 31.

2. My spouse and children have their own insurance. Can I opt out their coverage?

To ensure sufficient protection, your eligible dependants must be covered by Insured Benefits under MyChoice. Please review the various Insured Benefits options and choose the suitable plan for yourself & your dependants. The whole family must be on the same Insured Benefits plan.

3. What happen if I choose the S$250,000 Lump Sum Plan option for Inpatient and Outpatient?

The plan covers Inpatient and Outpatient medical expenses up to annual limit of S$250,000 per member, subject to the insurance terms & conditions. Some benefits such as Outpatient Cancer and Outpatient Kidney Dialysis are subject to itemized plan limits S$25,000 per policy year from part of the overall annual limit of S$250,000 per policy year. The detailed benefit schedule is available on the portal for your reference. Payroll deduction will be required to pay for the selected plan if your Flex$ is not sufficient.

4. Can I choose the 36 x BMS GTL plan and then upgrade to the higher plan in the future years?

Once a year, you are allowed to select the Insured Benefits including term life, critical illness and accident plans. Depending on the selected sum assured and your age, underwriting may be required. If underwriting is not accepted by AIA, your coverage will be maintained at the prior year’s plan.

5. Do I need to complete any health declaration forms and/or underwriting requirements if I chose a different medical plan in the future?

No, you do not need to provide.

6. How do I submit Flexible Spending Benefits claims?

For Flex$Wallet claims they are to be submitted via the i-Benefit@Cisco portal.

a. From Homepage, click Flexible Spending Account to view your Flex$Wallet summary;

b. Select Make a Claim to begin the submission process;

c. Input all mandatory information;

d. You can now submit multiple claims by clicking on Add another claim;

e. Click Next and then Submit to complete your claim submission.

7. When and how is my reimbursement paid?

You can expect to see the reimbursement within one to two payroll cycles.

8. Is there a limitation to the number of Flexible Spending Benefits claims that I can submit per policy year? There is no limitation to the number of Flexible Spending Benefits claims. You can submit as many Flexible Spending Benefits claims as you need, the total claims submitted should not exceed your allotted Flex$.

9. Why are the Flexible Spending Benefits taxable if they are claimed as expenses?

The tax treatments on Flexible Spending Benefits are based upon the local tax legislations and practices. Generally, reimbursements of business expenses are not taxable while reimbursements of personal expenses, including some Flexible Spending Benefits are taxable.

10. What would be the tax treatment towards Recovery of Flexible Spending Benefits paid in excess to terminated/inactive employees?

In the case of an overspent amount, the recovery of Flexible Spending Benefits would be treated as taxable income as priority for all terminated/inactive employees and would be reported in the year-end tax form. If you only made non-taxable claims, then they would be treated as non-taxable.

Still have questions?

1. Visit i-Benefit@Cisco portal

2. Visit FAQs in the Employee Communities Page

3. Watch the MyChoice Video

4. Watch the Flex$Wallet Video

5. Visit the Helpzone website at http://helpzone.cisco.com

6. Contact the HR Support Team

English line

Internal number: *88* (Option 3)

External number: +61 2 8446 3061

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