Frequently Asked Questions

1. How often can I change my Insured Benefits?

You are allowed to select your Insured Benefits for yourself & dependants once a year during the enrollment period. The selected coverage will last for the whole plan year until December 31.

2. My spouse and children have their own insurance. Can I opt out their coverage?

To ensure sufficient protection, your eligible dependants must be covered by Insured Benefits under MyChoice. Please review the various Insured Benefits options and choose the suitable plan for yourself & your dependants. The whole family must be on the same Insured Benefits plan.

3. What happen if I choose the S$250,000 Lump Sum Plan option for Inpatient and Outpatient?

The plan covers Inpatient and Outpatient medical expenses up to annual limit of S$250,000 per member, subject to the insurance terms & conditions. Some benefits such as Outpatient Cancer and Outpatient Kidney Dialysis are subject to itemized plan limits S$25,000 per policy year from part of the overall annual limit of S$250,000 per policy year. The detailed benefit schedule is available on the portal for your reference. Payroll deduction will be required to pay for the selected plan if your Flex$ is not sufficient.

4. Can I choose the 36 x BMS GTL plan and then upgrade to the higher plan in the future years?

Once a year, you are allowed to select the Insured Benefits including term life, critical illness and accident plans. Depending on the selected sum assured and your age, underwriting may be required. If underwriting is not accepted by AIA, your coverage will be maintained at the prior year’s plan.

5. Do I need to complete any health declaration forms and/or underwriting requirements if I chose a different medical plan in the future?

No, you do not need to provide.

6. How do I submit Flexible Spending Benefits claims?

For Flex$Wallet claims they are to be submitted via the i-Benefit@Cisco portal.

a. From Homepage, click Flexible Spending Account to view your Flex$Wallet summary; b. Select Make a Claim to begin the submission process; c. Input all mandatory information; d. You can now submit multiple claims by clicking on Add another claim; e. Click Next and then Submit to complete your claim submission.

7. When and how is my reimbursement paid?

You can expect to see the reimbursement within one to two payroll cycles.

8. Is there a limitation to the number of Flexible Spending Benefits claims that I can submit per policy year? There is no limitation to the number of Flexible Spending Benefits claims. You can submit as many Flexible Spending Benefits claims as you need, the total claims submitted should not exceed your allotted Flex$.

9. Why are the Flexible Spending Benefits taxable if they are claimed as expenses?

The tax treatments on Flexible Spending Benefits are based upon the local tax legislations and practices. Generally, reimbursements of business expenses are not taxable while reimbursements of personal expenses, including some Flexible Spending Benefits are taxable.

10. What would be the tax treatment towards Recovery of Flexible Spending Benefits paid in excess to terminated/inactive employees?

In the case of an overspent amount, the recovery of Flexible Spending Benefits would be treated as taxable income as priority for all terminated/inactive employees and would be reported in the year-end tax form. If you only made non-taxable claims, then they would be treated as non-taxable.