It is a privilege to share my first message in the magazine as Chairman. I am honoured by the trust you have placed in me and look forward to building on the strong foundation laid by my predecessors while continuing to guide our association towards growth and relevance.
It is slightly more than two months to the end of a remarkable year for Malaysia’s digital economy, and I am reminded of the resilience and ambition that continue to drive our industry forward.
I am happy to introduce yet another issue of the myIT magazine. This September issue highlights the achievements of this year’s PIKOM Digital Excellence Awards. It also celebrates stories of last year’s winners who have continued to grow from strength to strength. These success stories serve as a reminder that recognition is not an end in itself but a platform that opens new doors, inspires confidence and sparks greater opportunities.
The articles in this edition also reflect the breadth of conversations we must have as an industry: AI, sustainability, digital tariffs, women in technology, and the pivotal role of Malaysian CIOs. These are immediate priorities that determine our competitiveness, inclusivity and long-term growth.
For example, as the government’s 13th Malaysia Plan (RMK13) sets the nation on a bold path of redefining development, PIKOM is committed to ensuring that flawless execution supports its ambitions. Whether in semiconductors, AI, sustainability or digital governance, our voice must remain strong, diverse and yet unified so that we can help translate policy into meaningful impact.
Equally, we must keep strengthening our Chapters and initiatives, be it AI, cybersecurity or women in tech, to remain relevant and responsive to the needs of members. These communities are the heart of PIKOM’s advocacy and the platforms where collaboration thrives.
I also want to take this opportunity to thank our partners, members and stakeholders for their continued trust. Your support enables PIKOM not only to organise events such as our conferences, charity
“… let us remember that technology is more than just an enabler. It is the foundation upon which we build a more resilient, sustainable and inclusive economy.”
ALEX LIEW CHAIRMAN, PIKOM
drives and the publication of this magazine, but also to be a strong advocate for Malaysia’s digital future.
As we look ahead to the coming months, let us remember that technology is more than just an enabler. It is the foundation upon which we build a more resilient, sustainable and inclusive economy. The road will not be without challenges, but with the collective energy of this community, I am confident we will continue to lead with innovation, integrity and impact.
I invite you to dive into the pages of this issue and be inspired by the stories of trailblazers, game changers, and visionaries who remind us of what is possible when passion meets purpose.
Together, let us keep raising the bar for Malaysia’s digital economy.
CELEBRATING INNOVATION TOGETHER
Welcome to the latest issue of My.IT. Each edition of this magazine is a reflection of the exciting shifts in Malaysia’s digital economy and this issue is no exception. We bring you stories of innovation, achievement and fresh beginnings that shape the path ahead for our tech community.
One of the highlights in this edition is our cover feature on SVO.ai, a next-generation AI-powered e-commerce platform. We explore how this breakthrough is set to change the way businesses and consumers interact online. It is a story not only about technology, but also about vision and leadership.
The association welcomed its latest and newest chapter. This is an important milestone in our journey as the voice of Malaysia’s digital industry. Each PIKOM chapter reflects the depth and diversity of the tech ecosystem. It creates a dedicated platform for members to connect, collaborate and champion shared interests.
The formation of the AI chapter is, yes, an expansion of structure. But it also signifies new opportunities for leadership, innovation and industry representation, underscoring PIKOM’s relevance and impact as it shapes Malaysia’s digital future.
Of course, no issue would be complete without celebration and awards. And the
“Each PIKOM chapter reflects the depth and diversity of the tech ecosystem.”
RACHAEL PHILIP EDITOR, MY.IT
winners are… see who the winners are in our pages. We also look back at PDEA 2024, revisiting the inspiring stories of those who set benchmarks of innovation and leadership.
As you go through the pages of this issue, I encourage you to see it not just as a magazine, but as a shared space. It belongs to all of us – the industry leaders, the start-ups, the policy shapers, the educators and the next generation of talent.
On behalf of the editorial team, thank you for journeying with us. Together, we are building and celebrating Malaysia’s digital excellence.
Happy reading!
PIKOM AI CHAPTER LAUNCHED
The launch is relevant and timely, as PIKOM works towards policies that future-proof Malaysia’s digital economy.
In June, at the CIO Conference 2025, the national tech association unveiled a landmark initiative – the PIKOM AI Chapter, dedicated to advancing Artificial Intelligence (AI) development and adoption in Malaysia.
The chapter will focus on four key pillars to drive national progress:
• Talent Development
• Policy Advocacy
• Collaboration and Innovation
• Market Access
Through targeted industry programmes, knowledge-sharing platforms and strong partnerships, the chapter will work to position AI as a catalyst for economic growth, innovation and positive societal transformation.
The creation of the AI Chapter reflects the growing importance of AI in Malaysia’s digital economy.
As industries transform to embrace datadriven solutions, PIKOM recognises the need for a dedicated platform to harness AI’s potential in strengthening business competitiveness, enhancing productivity and enabling innovative solutions that benefit society at large.
This initiative also aligns with the national agenda to accelerate digitalisation and support Malaysia’s positioning as a regional technology hub.
By fostering collaboration between industry players, academia and government, the AI Chapter will not only drive AI adoption but also contribute to building a future-ready workforce equipped with critical skills to thrive in the age of intelligent technologies.
PIKOM remains committed to staying relevant to both the industry and the nation by championing innovation, fostering talent and shaping policies that future-proof Malaysia’s digital economy.
Founding Committee Members of the PIKOM AI Chapter Chair
Alex Loh, Dynatrace Malaysia Sdn Bhd Deputy Chair
Akhil Gupta, Talbotiq Technologies Sdn Bhd Deputy Chair
Johary Mustapha, Forest Interactive Sdn Bhd Advisor
Alex Liew, Glocomp Systems (M) Sdn Bhd Committee
Catherine Lian, IBM Malaysia Sdn Bhd
Neil Tomkinson, U Mobile Sdn Bhd
TS Koay, Dell Global Business Centre Sdn Bhd
Jan Hsung Soong, VSTECS Bhd
Datuk Seng Kit Tan, Strateq Sdn Bhd
Chin Seong Ong, Powerware Systems Sdn Bhd
Chee Voon Wong, Maxis
Datuk Alvin Yuen, Isatec Sdn Bhd
POWERING A DIGITAL MOVEMENT BEYOND BORDERS
From a modest e-commerce platform, SVO.ai has grown into one of Southeast Asia’s most ambitious AI-commerce platform. Now, Co-Founders Andrew Lim and Justin Teow aim to democratise digital entrepreneurship for anyone, anywhere.
When Andrew Lim and Justin Teow co-founded SVO.ai, they were two young Malaysians with little more than bold conviction and a shared belief that the digital economy would redefine how people work, earn and live.
SVO.ai is designed to be the ultimate partner for digital entrepreneurs, tackling the biggest hurdles they face, from marketing and customer engagement to growth and retention. By bringing every essential tool into one powerful ecosystem, it removes the friction of juggling multiple platforms and empowers entrepreneurs to focus on results. More than technology, it is a gateway to global scalability, enabling individuals from any background to build, grow, and expand their businesses confidently on the world stage.
Today, their vision extends far beyond sales tools. They are building a movement to democratise digital entrepreneurship for anyone, anywhere.
And this September, that movement will take centre stage at the SVOLUTION Digital Summit (SDS) in Bali, a gathering of 3,000 entrepreneurs, affiliates and innovators from around the world.
FROM BOXES TO BOTS
Andrew, a UPM graduate, always knew he wanted to carve his own entrepreneurial path. Justin, with a diploma in mechanical engineering and a
brief stint at NUS before dropping out, decided to abandon convention for the uncertainty of online business.
Together, they bootstrapped what would eventually become SVO.ai, the AI-commerce platform with the most conversion and result.
What started as a bold experiment soon grew into a powerful engine that reshaped how businesses scale and connect with customers. By blending data-driven insights, they created a platform that not only converted better but also built trust.
Today, SVO.ai stands as a testament to how vision, persistence, and innovation can redefine an entire industry and beyond.
SVO.ai consolidates all the critical tools digital entrepreneurs need, from scriptwriting and video generation to CRM and sales conversion analytics, into a single, easy-to-use platform.
“Out there, you might need five to eight separate AI tools to run a business. That’s overwhelming. With SVO.ai, everything is in one place. We’re not a concept. We’re live. And we launch this platform in Bali in just a few weeks’ time (September),” says Justin.
TECH FOR ALL
At its core, SVO.ai is designed to lower the barriers of entry for digital entrepreneurship. For those lacking technical expertise, SVO.ai’s
Justin and Andrew.
prompt-guided tools make professional-quality content creation and campaign management accessible to anyone.
“Gen Z do not dream of jobs; they dream of building,” Justin says.
“We’re enabling that future, where anyone, even without a digital background, can become a digital entrepreneur.”
Beyond tools, SVO has built a multi-facility SVO Academy to train, coach and inspire entrepreneurs. The goal is not just to provide technology but to cultivate a community where ideas, resources and opportunities can be shared.
THE MALAYSIA ADVANTAGE
While SVO.ai’s ambitions are global, Andrew and Justin believe Malaysia holds a unique edge in the AI-commerce revolution.
Firstly, Malaysia’s multilingual society positions it as a natural bridge between East and
West. Its people are fluent in English, Mandarin and Tamil, while deeply connected to neighbouring giants like Indonesia, China and India.
Secondly, the ecosystem is ripening. From NVIDIA’s USD2 billion partnership with YTL to the proliferation of data centres, global players are paying attention to Malaysia’s tech potential.
“Malaysia has the talent, the culture and the connectivity to be more than just a consumer of global tech. We can be a producer, a hub for innovation,” Justin says.
DRIVING A MOVEMENT
This conviction is what sparked the SVOLUTION Digital Summit (SDS) – the flagship event organised by SVO.ai.
What began as an internal gathering of SVO entrepreneurs has now expanded into one of Asia’s most exciting digital conferences. The September 16–18 summit at the Nusa
“[Bali is] the heart of the digital nomad community. If we want to create a global conversation, Bali is the perfect launchpad.” – Justin Teow
Dua Convention Centre in Bali will feature 30 renowned speakers from around the globe, each chosen not for their abstract theories or policy papers, but to share practical, results-driven insights.
“Participants will walk out not just inspired, but equipped. They’ll know what tools to use, how to apply them and how to scale their businesses,” says Andrew.
The event has already drawn over 3,000 signups – with participants flying in from Australia, Sweden, the Philippines, Hong Kong, and beyond. Tickets are deliberately priced to be accessible, starting at USD199.
And because the team envisions SDS as a movement, not just a conference, the programme blends serious learning with networking sessions, including an after-party to break the ice.
Why Bali? “It’s the heart of the digital nomad community. If we want to create a global conversation, Bali is the perfect launchpad,” Justin explains.
“Technology in the hands of inspired people is unstoppable. And with SVO.ai, we’re putting all the tools they need in one place. What they build with it – that’s the future.” – Andrew Lim
CREATING DIGITAL IMPACT
For Andrew and Justin, the mission is simple but profound: make entrepreneurship possible for anyone willing to try.
“Technology in the hands of inspired people is unstoppable,” Andrew says.
“And with SVO.ai, we’re putting all the tools they need in one place. What they build with it –that’s the future.”
The potential impact of SDS goes beyond its three-day programme. By convening thousands of digital entrepreneurs and connecting them with tools like SVO.ai, the summit aims to accelerate the digital economy in Asean and beyond.
For Western entrepreneurs, it offers a gateway to Southeast Asia’s booming markets. For local entrepreneurs, it provides exposure, partnerships and global visibility.
“It’s win-win. We’re aligning people to the movement of digital entrepreneurship. This is not about us. It’s about shaping the digital economy for years to come,” says Andrew.
A TRANSFORMATIONAL CHAPTER BEGINS
A visionary with deep industry roots and an inspiring track record, Alex is bringing a renewed sense of purpose, energy and inclusivity to PIKOM. His vision? To steer the association and its members into a more agile, collaborative and future-ready tech ecosystem.
As the co-founder and Executive Director of Glocomp Systems, one of Malaysia’s most respected ICT companies, Alex Liew has seen the tech world evolve dramatically – from the early PC era, to the dawn of AI, cybersecurity and digital infrastructure.
Glocomp itself has grown exponentially, recently moving into a larger, modern space in 1 First Avenue – a symbol of the company’s constant reinvention. The same spirit of transformation is what Alex brings to PIKOM.
“Just like the snake,” he said, referencing the Year of the Snake, “we must be flexible. Our goal is to transform the tech ecosystem while staying inclusive and innovative.”
STRONGER VOICE
Under Alex’s leadership, PIKOM is set to deepen collaboration across the ICT landscape, uniting voices from across Peninsular and East Malaysia, creating a stronger national tech identity. He is focused on growing membership, expanding regional representation and strengthening the association’s ties with government agencies, industry leaders and global tech players.
“PIKOM has grown from representing the PC era to covering today’s hot sectors, namely cybersecurity, digital infrastructure, AI and more. Our various Chapters and their respective teams are crucial to the association. We need to keep evolving our Chapters to remain relevant and
ensure our voice is strong and diverse and, at the same time, unified.”
This, he said, includes working with international tech giants like AWS and Google, and aligning with industry stakeholders from the likes of the SME Association of Malaysia and ESG Association of Malaysia.
NO ONE LEFT BEHIND
One of Alex’s top priorities is to accelerate Malaysia’s digital transformation efforts especially among SMEs.
“Many companies are still struggling to digitalise. PIKOM will work closely with MDEC and the SME Association of Malaysia to roll out initiatives like e-invoicing, and help businesses tap into the right technologies for their growth.”
He is also passionate about closing the talent gap. Through PIKOM Academy, the association will ramp up skills development programmes, certifications and leadership training, ensuring a robust and future-ready digital workforce.
More than 1,000 professionals have already completed the PIKOM Leadership Certification Programme, with support from TalentCorp and Human Resources Development Corp (HRDC).
Alex believes in strong academic-industry links. The association will continue engaging institutions like Universiti Tunku Abdul Rahman (UTAR), HELP International College of Technology, INTI International University and University of Nottingham Malaysia to support student internship and industry-ready programmes.
CHAMPIONING EXCELLENCE
To inspire and spotlight innovation, Alex is enhancing PIKOM’s industry awards. The PIKOM Digital Excellence Awards and GBS Asia Awards are being refreshed with new categories, rigorous judging processes and expanded reach to truly recognise the country’s best.
“These awards are not just about recognition. They give customers greater confidence and help elevate Malaysia’s global ICT reputation,” he explained.
As AI, blockchain and quantum computing begin to shape the next phase of digital disruption, Alex said PIKOM must help its members stay ahead of the curve. PIKOM Chapters will play a crucial role here by hosting thought-leadership events, training and bringing global voices to the table.
Environmental sustainability is another key concern. With Malaysia becoming a regional hub for data centres, Alex stressed the need to transition towards greener power sources.
“YTL’s data centres already run on renewable energy but our grid still relies heavily on fossil
“Awards are not just about recognition. They give customers greater confidence and help elevate Malaysia’s global ICT reputation.”
fuels. We need to push conversations with Suruhanjaya Tenaga and support the growth of viable green energy solutions,” he said.
A STRONGER FUTURE
On the matter of diversity, Alex said PIKOM is deliberately diverse – gender, race, experience and ideas. This, he said, is the strength of the association.
“Diversity brings fresh perspectives. We must support younger entrepreneurs through mentorship programmes, connect with established leaders and provide platforms for growth.
“I’ve had many mentors in my journey. We all need different perspectives as we grow. To young professionals entering the ICT space, they should surround themselves with mentors, always stay curious, learn continuously and stay adaptable.”
LOOKING AHEAD
PIKOM plans to be more involved with the Ministry of Digital under YB Gobind Singh Deo and with MDEC, strengthening industrygovernment cooperation.
“The inclusion of industry advisors like Ganesh Kumar on the MDEC board shows that the government values feedback from the ground. This is very encouraging.”
By end 2025, Alex hopes to welcome at least 100 new members to PIKOM. But more than numbers, he wants to make the association truly relevant to the changing needs of the industry by pushing boundaries, creating opportunities and shaping policy for long-term benefit.
“For nearly 40 years, PIKOM has been the voice of Malaysia’s ICT industry. Now it is time to take that voice further – national, regional, global. We want to make sure every member benefits and every corner of Malaysia is part of the digital future.
SHAPING MALAYSIA’S DIGITAL FUTURE
Held at the Eastern & Oriental Hotel in Penang, the PIKOM CIO Chapter Northern Region Conference 2025 gathered over 150 industry leaders to explore how User Experience drives innovation.
The PIKOM CIO Chapter Northern Region Conference 2025 concluded successfully at the Eastern & Oriental Hotel in Penang on February 18, bringing together over 150 delegates from Malaysia’s technology industry.
The event, themed “Transforming IT Landscapes: The Power of User Experience”, showcased the critical role of user experience (UX) in driving innovation, collaboration and digital transformation across sectors.
In his address, PIKOM Chairman Alex Liew underscored the urgency of accelerating Malaysia’s digital transformation.
“The Malaysia Digital Economy Blueprint has set the target that the digital economy is expected to contribute 25.5% to our GDP by 2025. To get there, businesses, policymakers and industry leaders must work together to accelerate adoption, invest in new capabilities and ensure no sector or region is left behind,” he said.
Penang State Executive Council for Infrastructure, Transport and Digital YB Zairil Khir Johari delivered a keynote speech emphasising the importance of user-centric digital solutions.
“By prioritising User Experience, we not only enhance the effectiveness of IT systems but also ensure that technology serves its intended purpose -- bridging divides, empowering communities and unlocking new opportunities.”
He also highlighted Penang’s ongoing digital initiatives, including the Smart City project, Penang 2030 Vision and the expansion of 5G infrastructure, which aim to create a more connected and innovative state.
The conference featured insightful sessions, including keynote presentations and panel discussions led by prominent industry experts
From left: Conference Organising Chair Dato’ SN Lee, Penang State Executive Council for Infrastructure, Transport and Digital YB Zairil Khir Johari, PIKOM Chairman Alex Liew and PIKOM CIO Chapter Chair Ngoh Chee Hung.
such as Pentech Solution CTO Darren Lim and Time dotCom Bhd Business Vertical Architect, Product and Vertical Solutions Farzan Fadhlillah.
One highlight of the event was the launch of the PCC Peer Consulting Services, an initiative aimed at fostering collaboration and providing expert guidance to organisations navigating the complexities of digital transformation. The service is offered at no cost to PIKOM CIO Chapter members.
Reflecting on the outcomes of the conference, PIKOM CIO Chapter Chair Ngoh Chee Hung emphasised the importance of leadership in leveraging technology.
“PIKOM CIO Chapter aims to organise more activities that will emphasise supporting its members to stay abreast on tech developments as well as personal development.” he said.
The conference also provided a platform for networking, with participants engaging in discussions on emerging technologies such as AI, cybersecurity and regional cooperation.
With Malaysia’s role as ASEAN Chair in 2025, the conference underscored the country’s unique opportunity to shape regional digital policies and strengthen cross-border collaboration.
The PIKOM CIO Chapter Northern Region Conference 2025 has set the stage for actionable strategies and partnerships, ensuring that Malaysia remains competitive in the global digital economy.
By prioritising User Experience, we not only enhance the effectiveness of IT systems but also ensure that technology serves its intended purpose.
MALAYSIAN ECONOMIC OUTLOOK JULY 2025
PIKOM maintains a cautious yet optimistic outlook for Malaysia’s economy, projecting GDP growth of 4-5%, lower than its earlier internal forecast of 5.5% for 2025, made in 2024. However, external headwinds – particularly from major economies such as the US and China – are likely to tamper with overall momentum.
The digital economy remains a bright spot and is expected to continue its robust growth trajectory. With sustained investments in data centres, AI and other emerging technologies, we forecast the digital economy to grow by 8-10% year-on-year, reinforcing its role as a vital engine of Malaysia’s economic transformation.
PIKOM projects that the digital economy will contribute more than 25% to the country’s GDP by end 2025. This optimistic outlook reflects Malaysia’s rapid digital transformation and the government’s continued push towards becoming a high-income, digitally-driven nation.
However, Malaysia is not insulated from global disruptions. US tariffs is expected to significantly impact Malaysia’s export-oriented sectors, creating potential downstream effects across the economy. In tandem, currency volatility is likely to persist, shaped by external macroeconomic conditions and evolving US-China relations.
On the domestic front, the labour market remains resilient, with unemployment at one of its lowest levels in recent years, offering a measure of economic stability.
However, inflationary trends are expected to rise, driven by the phased removal of petrol subsidies and rationalisation of SST and utility tariffs, which will likely increase household cost burdens.
As a result, domestic consumption could soften, especially in lower and middle-income segments, as purchasing power adjusts to new economic realities.
With global economic headwinds, FDI will be affected; hence, more reliance on domestic direct investment will be necessary.
Driving Factors Behind the Growth
This article was prepared by the PIKOM Research Committee Government Initiatives and Policy Support Investment in Digital Infrastructure
In response to these pressures, PIKOM anticipates that Bank Negara Malaysia will reduce the Overnight Policy Rate by 25 basis points in July, as a proactive measure to cushion the economy and support domestic liquidity. This move would help mitigate the tightening effects of both global and local cost pressures.
In summary, while global uncertainties may cast some shadows, Malaysia’s resilient labour market and the continued expansion of its digital economy offer promising counterbalances.
While challenges persist, including digital skill gaps, cybersecurity concerns and the need to ensure equitable access to digital tools, PIKOM stresses the importance of addressing these through:
• Strong public-private partnerships
• Continuous workforce upskilling and reskilling
• Robust digital governance frameworks
• Inclusive digital policies to ensure no one is left behind in the digital shift
PIKOM stands firm in its commitment to championing technology as a catalyst for sustainable growth and national competitiveness.
THE BIG REVEAL: PDEA 2025 WINNERS
The anticipation is finally over. After months of nominations, rigorous evaluations and intense deliberations, the winners of the PIKOM Digital Excellence Awards 2025 have been chosen.
On September 10, as the industry gathers at the prestigious Sunway Resort Hotel for a grand gala dinner, the honourees will be revealed to the public for the very first time.
The awards night promises to be a glittering celebration of Malaysia’s most outstanding digital leaders, innovators and organisations, those who are boldly shaping the nation’s digital economy and setting new standards of excellence.
The moment has arrived to recognise the individuals and companies whose vision, execution and impact are transforming industries, society and the way we live and work.
CELEBRATING VISIONARIES
For many in Malaysia’s technology ecosystem, the PDEA is more than an award. It is a defining moment that validates their hard work and amplifies their influence across the industry.
Previous winners have gone on to secure major investments, strengthen partnerships and even prepare for public listings. The PDEA stage is where Malaysia’s brightest digital stars shine.
The 2025 edition of the PDEA continues the
tradition of honouring excellence across both corporate and individual categories.
From AI breakthroughs to fintech innovation, from digital adoption initiatives to inspiring leadership by women in tech, the awards showcase the breadth and depth of Malaysia’s digital transformation journey.
DIGITAL TRAILBLAZERS
What makes the PDEA unique is its rigorous judging process. Each nomination underwent a thorough, impartial evaluation by an esteemed panel of industry leaders and experts.
The winners have been assessed not only for their innovation but also for their impact, execution, leadership and alignment with Malaysia’s digital economy agenda. These are not just achievers –they are the visionaries of our nation’s digital future.
The Gala Night on September 10 brings together Malaysia’s digital elite for an evening of recognition, inspiration and networking.
As the winners of PDEA 2025 take their place in the spotlight, PIKOM reaffirms its commitment to recognising and empowering digital leadership.
Turn the page to discover who the winners are.
Company Full Name (as per ROS/ROC) Corporate
CORPORATE CATEGORY
CTC Global Sdn Bhd
Ensign InfoSecurity (Malaysia) Sdn. Bhd.
Ryt Bank
SRKK Consulting Sdn Bhd
Commerce Dot Com Sdn Bhd
CTC Global Sdn Bhd
Ensign InfoSecurity (Malaysia) Sdn. Bhd.
Firmus Sdn Bhd
LGMS Berhad
CLL Systems Sdn Bhd
CTC Global Sdn Bhd
MEASAT Satellite Systems Sdn Bhd
Sarawak Information Systems (SAINS)
TM Technology Services Sdn Bhd
Chin Hin Group Berhad
Daythree Business Services Sdn Bhd
Employees Provident Fund Board
RHB Insurance Berhad
UOB
CLL Systems Sdn Bhd
E-Tech IT Sdn Bhd
Infopro Sdn Bhd
REDtone Digital Berhad
PinC Technology Sdn Bhd
Artificial Intelligence
Cybersecurity
Digital Infrastructure
Digital Adoption
Enterprise Digital Services
Sub-Category
Applied AI
AI Powered Cybersecurity
AI Powered Digital Bank
Cognitive AI Assistant
Sourcing Platform
Cloud Security
Managed Security Services
Autonomous Threat Prevention
Advisory Services
Intelligent Scalable Infrastructure
Integrated Digital Solutions
Rural Healthcare Connectivity
Innovative Cloud & AI Solutions
B2B2C Solutions
Cloud & Data Adoption
Customer Resolution Ecosystem
Tech Empowered Savings
Mobile Platform
High-Value Innovation Hub
Cloud & Infrastructure Integration
Smart Education
Digital Banking Platform
ESG
Razer Merchant Services Sdn Bhd Fintech
Cloud Mile Sdn Bhd
Velo Technologies Sdn Bhd
Aventra Group Sdn. Bhd.
Integrated Telecommunication Services
Maritime AI Solutions
Payment Solutions
Innovative Tech Start-Up
Managed Services
Outstanding Digital
Transformation Project
AI Innovation
Integrated Infrastructure
Training Management
Company Full Name (as per ROS/ROC)
Chin Hin Group Berhad
Commerce Dot Com Sdn Bhd
Corporate Category
Outstanding Digital
Sub-Category
Smart Workforce Transformation
Daythree Business Services Sdn Bhd
Ipenet Solutions Sdn Bhd
LAC Medical Supplies Sdn Bhd
Medulla Systems Sdn Bhd
RHB Insurance Berhad
Transformation Project
Digital Procurement
Digital Customer Service
Compliance and ESG
Connected Healthcare
Smart Maintenance Platform
Operational Excellence
Signature International Berhad
Telekom Malaysia Berhad
Signature International Berhad
Top Click Sdn Bhd
Privasia Sdn Bhd
Verity Intelligence Sdn Bhd
J&C Pacific Sdn Bhd
PinC Technology Sdn Bhd
Verity Intelligence Sdn Bhd
Retail
SME Digital Services
Software Application
Software Innovation
Sarawak Digital Economy Corporation Berhad Tech Ecosystem Enabler
Iverson Associates Sdn Bhd
INDIVIDUAL CATEGORY
Catherine Lian
Gun Suk Ling
Miko Chia
Ts Izzat Aziz
Tech Training
Retail Operations
Digital Business Support System
Sales Transformation
Digital Outsourcing
Cloud-based Procurement
Compliance Solutions
Smart Redemption Platform
Maritime Intelligence Platform
Intelligent Automation
Innovation, Inclusivity and Sustainability
Professional Upskilling
Women Tech Leader
Corporate
Entrepreneur
Trailblazing
CIO
Government Linked Investment Company
Ts Ragunathan Gopalakrishnan Government Agency
Datuk Alan See
Tech Entrepreneur
Cybersecurity
GBS AND ITS CONTRIBUTION TO SDGs AND SUSTAINABILITY
GBS has transformed the way organisations seek to optimise operations, reduce costs and enhance efficiency. By centralising and standardising business functions such as finance, human resources, IT and customer service, GBS has become a cornerstone of modern corporate strategy. However, beyond their operational benefits, GBS entities are increasingly recognised for its potential to contribute to the UN’s Sustainable Development Goals (SDGs) and broader sustainability initiatives.
By Dr Mandy Sim, Associate Professor, University of Nottingham Malaysia
INTRODUCTION
The UN 17 Sustainable Development Goals (SDGs) provide a comprehensive and inclusive framework for addressing the world’s most pressing challenges, such as poverty, inequality, climate change and environmental degradation.
Every entity on the planet is expected to contribute to the SDGs’ sustainability agenda, and GBS is no exception. GBS have evolved from traditional shared services, spanning a few functions, to integrated, multi-functional hubs that leverage digital technologies such as AI, robotic process automation (RPA), and cloud computing for large-scale operations. By leveraging scale, technology and innovation, GBS can contribute to sustainability while enhancing business performance, extending its impact beyond operational efficiency. With centralised functions, GBS are poised to drive not just standardisation, but also transparency and accountability, which are key enablers of sustainability.
GBS AND SDGs
GBS can contribute to achieving multiple SDGs, either directly or indirectly. Below are some key areas:
SDG 8: Decent Work and Economic Growth
The setup of GBS often creates employment opportunities in regions where they are established, particularly in emerging economies. By providing stable jobs, training, career development and technology transfer, GBS supports inclusive economic growth. Additionally, the adoption of digital tools within GBS can enhance productivity and innovation, laying the groundwork for emerging economies to further develop toward long-term economic growth.
SDG 9: Industry, Innovation and Infrastructure
GBS relies heavily on technology and infrastructure to deliver valuable services efficiently. Investing in digital infrastructure and fostering a culture of innovation can drive progress toward SDG 9. For example, the use of AI and RPA in GBS operations can reduce waste and improve resource utility.
SDG 12: Responsible Consumption and Production
Centralised operations in GBS allow organisations to monitor and optimise resource use. For instance, by consolidating IT infrastructure and adopting cloud-based solutions, GBS can reduce energy consumption and minimise its carbon footprint. GBS also facilitates the implementation of sustainable procurement practices, ensuring that suppliers adhere to environmental and social standards.
SDG 13: Climate Action
GBS directly supports climate action by enabling data-driven decision-making and reconfiguring ways of working. For example, centralised data analytics can help organisations track and make decisions that reduce greenhouse gas emissions across their operations. Additionally, GBS has widely adopted remote working and virtual collaboration, thus reducing the need for business travel and associated emissions in daily operations.
SDG 17: Partnerships for the Goals
GBS often involves collaboration with external partners such as technology providers, consultants, clients and government agencies for better solution development and service delivery. By fostering partnerships that prioritise sustainability, GBS can amplify their impact on the SDGs. For example, GBS can work with their partners to implement sustainable practices or proactively collaborate with NGOs in support of community development initiatives.
GBS CHALLENGES AND OPPORTUNITIES
While GBS offers significant potential for advancing the SDGs, several challenges are worth noting:
• Alignment with Corporate Strategy
Integrating sustainability into GBS requires alignment with broader corporate goals. GBS must ensure that their strategies are consistent with overall sustainability commitments and that sustainability metrics are embedded in performance evaluations.
• Data and Measurement
While it may be advantageous for mature GBS, measuring the impact on the SDGs can still be complex, especially among younger or less mature GBS. They will need robust data collection and reporting systems to track progress, ensuring that it can be integrated with their own or their clients’ corporate-level reporting.
• Cultural and Organisational Change
Implementing sustainable GBS requires cultural and organisational change. Employees and stakeholders need to be engaged and educated about the importance of sustainability. Becoming more sustainable is not just about conceptual understanding; it requires changes in actions and behaviours, which often destabilise the existing status quo and norms.
• Technological Limitations
While technology is a key enabler of GBS, it also poses a different set of challenges. For example, the environmental impact of data centres and electronic waste must be managed responsibly. Despite these challenges, the opportunities for GBS to contribute to the SDGs are substantial. By leveraging their scale, expertise and technological capabilities, GBS hubs can drive meaningful progress toward sustainability.
CONCLUSION
GBS’ contribution to enhancing efficiency and competitiveness is well known, but its inherent contribution to creating sustainability impacts is often understated. By aligning with the SDGs, GBS can undoubtedly contribute to a more sustainable and equitable world.
GBS entities must integrate sustainability into their strategic vision, invest in technology and innovation, and foster partnerships that prioritise sustainable development. In short, GBS offers a unique opportunity to drive progress toward the SDGs while creating value for businesses and society.
DRIVING DIGITAL SYNERGY BETWEEN MALAYSIA AND INDIA
The MIDC aims to catalyse bilateral digital trade, foster tech exchange and enhance talent mobility, marking a significant step in unlocking mutual economic opportunities.
The Malaysia-India Digital Council (MIDC) has been formalised following a meeting between Minister of Digital Gobind Singh Deo, and India’s Minister of Electronics and Information Technology Ashwini Vaishnaw during the 18th Pravasi Bhartiya Divas held in Bhubaneswar, India, earlier this week.
The MIDC is set to drive the digital trade, technology exchange, and talent mobility between both nations.
Gobind said the pivotal initiative represents a significant leap forward in bilateral ties between Malaysia and India, strengthening cultural ties while further unlocking the full potential of digital innovation and economic opportunities of both nations.
“Through MIDC, we aim to foster an ecosystem that supports shared growth, talent development and technological advancements for both Malaysia and India,” said Gobind.
The Council also seeks to enhance co-
MIDC will see Malaysia and India work on, among others:
• sharing of experiences and exchange of technical expertise;
• policy and regulatory approaches related to digital technologies;
• exploring business-to-business partnerships collaboration between industry associations;
• enhancing collaborations between the start-ups and small and medium-sized enterprises;
• upskilling and reskilling talents in emerging digital technologies.
initiative by the government of India to promote an open e-Commerce network that connects shoppers, platforms and retailers.
“This was an enlightening work trip and looking ahead, we will work to strengthen the cooperation between both our countries, particularly in the digital sphere. This trip has further strengthened our relationship and laid a solid foundation for future collaborations that will drive innovation and economic prosperity for both Malaysia and India,” he added.
operation between Malaysia and India’s Computer Emergency Response Teams on cyber security and to collaborate, and explore opportunities in 5G technology.
The MIDC’s inaugural meeting, expected to be held in the first half of this year, will lay the groundwork for actionable programmes and initiatives – reinforcing commitments made under the MoU signed during Prime Minister Dato’ Seri Anwar Ibrahim’s State Visit to India last August.
While in India, Gobind also met India’s Minister of External Affairs Dr S. Jaishankar, and representatives from Digital India Foundation and Open Network for Digital Commerce – an
Gobind, while accompanying Anwar to New Delhi last August, met representatives from several major tech companies in India, who committed to create 5,000 high value, tech-skilled jobs for Malaysians over the next three years.
The commitment by the 17 Indian tech companies produced 1,943 jobs in 2024. To date, 214 Indian-origin companies have been granted the Malaysia Digital status, with a majority committed to hire more than 70% Malaysian employees.
The 18th PBD was inaugurated by India’s Prime Minister Narendra Modi early in January. The event recognises the contributions of the overseas Indian community to India’s development. This year’s event saw the participation of Indian diaspora members from over 50 nations.
PIKOM URGES BOLD ACTION ON RMK13
The 2026–2030 13th Malaysia Plan (RMK13), themed “Redefining Development”, charts a transformative course for the nation, with technologydriven growth, inclusive prosperity, and environmental sustainability at its core.
PIKOM welcomes the ambition but stresses that flawless execution will be the true measure of success.
The RMK13 was unveiled end July, just days before the US confirmed its latest tariff decision at 19%, lower than the 25% initially announced. Hopefully, buffers were built into the plan to account for such changes. From an actuarial perspective, scenario analysis of varying tariff levels must be embedded into the five-year plan.
While RMK13 highlights key opportunities, significant challenges remain, particularly in the execution phase. The following are the salient points:
OPPORTUNITIES IN RMK13
Positioning Malaysia in the Global Tech Ecosystem
• Semiconductors and AI: Major investments in E&E (targeting RM1 trillion exports), the establishment of the National AI Office and partnerships with global firms such as ARM and Intel strengthen Malaysia’s bid to become a regional tech hub.
• MyDigital ID and National Data Bank: These initiatives have the potential to leapfrog public sector efficiency and digital governance.
• Collectively, these measures are expected to have a positive spillover effect on the wider digital economy, with its contribution to GDP projected to reach 25% by end-2025.
Green Economy and Sustainability
• NETR and ETS: Bold shift to 35% renewable energy, coupled with carbon markets and hydrogen hubs, mark the country’s commitment to sustainability.
• Circular and Blue Economy: Eco-tourism in Sabah and Sarawak, and waste-to-energy projects may create opportunities to generate new rural income and jobs.
Industrial Rejuvenation via NIMP 2030
• High-value sectors: Prioritising industries such as rare earths, semiconductors and biotech have the potential to revitalise Malaysia’s industrial competitiveness.
• TVET Reforms: Aligning skills training with high-demand sectors, including 700,000 in manufacturing and 500,000 in the digital economy, can address issues of unemployment and underemployment.
Inclusive Growth and Social Reform
• Madani Values: Strong emphasis on Madani values, gender equity (60% female labour
force participation target), elderly and OKU inclusion, and STR/SARA aid signals a more socially-balanced model.
• Cost of living: The progressive wage model and affordable housing programmes (500,000 units) address concerns over living costs.
Global Integration and Investment
• Investor Magnets: The KL20 Initiative and Johor-Singapore SEZ position Malaysia as an attractive destination for foreign investment.
• Geopolitical Positioning: Expanding partnerships through BRICS, OIC and initiatives such as the ASEAN Power Grid strengthens Malaysia’s role in a shifting global landscape.
CHALLENGES TO REALISATION
Execution and Bureaucratic Inefficiencies
• Historical under-delivery in mega-projects casts doubt on Malaysia’s implementation capacity.
• Public sector reforms hinge on digital transformation within the civil service, which remains uneven across ministries and agencies.
• Government stability is critical to ensure continuity of reforms and investor confidence.
Fiscal Constraints
• With RM611 billion in planned outlays and a fiscal deficit target of under 3%, balancing investment with debt management will be critical, especially if global shocks affect revenue streams.
• Malaysia’s external debt climbed to RM1.375 trillion in Q1 2025, up from RM1.350 trillion in Q4 2024, the highest on record.
Talent and Brain Drain
• Malaysia continues to struggle with attracting and retaining talent in semiconductors, AI and green tech.
• Brain drain persists across sectors, with local talent consistently lost to regional economies .
Geopolitical and Market Risks
• Heavy reliance on E&E exports and rare earths
leaves Malaysia vulnerable to external shocks.
• Trade pivots to BRICS and OIC are promising but risks of global fragmentation – tech decoupling, tariffs and protectionism –threaten the supply chain
Environmental-Economic Trade-offs
• Ambitious energy transition goals may clash with entrenched fossil fuel interests. Is Malaysia ready with alternatives?
• Carbon markets and strict green regulations could dent competitiveness, impacting jobs and industries.
A DEFINING CROSSROADS
Malaysia’s RMK13 is arguably its most future-focused plan yet – aligning economic ambition with AI and 5G-driven transformation. But bold intent must translate into execution.
PIKOM Chairman Alex Liew welcomes the strategic vision with measured optimism, but he cautions: “Visionary planning alone is not enough – execution, monitoring and inclusivity are critical to guarantee equitable benefits for all.”
He stresses quadruple helix collaboration –government, industry, academia and civil society co-creating public digital services. Infrastructure must be paired with digital literacy, public-private partnerships and interoperable systems.
If RMK13 is to build national resilience and inclusivity by 2030, Malaysia must pivot from planning to delivery – with real robust metrics and participatory governance ensurance.
This article was prepared by the PIKOM Research Committee.
ARE WE READY FOR THE WORKPLACE EVOLUTION?
TalentCorp Malaysia Bhd’s study looks at the impact of AI, digitalisation and the green economy on 10 key sectors, determining emerging job roles and skills needed for the workforce.
Talent Corporation Malaysia Bhd, the think tank for the Ministry of Human Resources, unveiled a groundbreaking study entitled The Impact of Artificial Intelligence, Digital and the Green Economy on the Malaysian Workforce last November.
The study examined how these forces are reshaping industries, identifying emerging job roles and pinpointing the skills crucial for Malaysia’s future workforce.
It focused on 10 key sectors – aerospace, chemicals, electrical and electronics, energy and power, food manufacturing and services, global business services, ICT, medical devices, pharmaceutical manufacturing, and wholesale and retail trade – which collectively
contributed RM933 billion or 60% to the country’s GDP in 2023.
ROUTINE ROLES
TalentCorp Group CSO Nazrul Aziz said the study stemmed from a need to gauge the readiness of the Malaysian workforce.
He said after conducting an impact assessment on jobs, the team collaborated with corporations and associations to further prepare workers by looking at recommendations and developing action plans on career pathways and trainings.
AI, digitalisation and the green economy will impact some 620,000 employees in all the above 10 sectors over the next three to five years. As such, employees face potential job displacements and job convergence.
YB Steven Sim Chee Keong giving his Keynote speech during the launch of the AI Impact Study.
YB Steven Sim Chee Keong, together with YB Gobind Sing Deo and YB Datuk Ts. Mustapha Sakmud, joining for the dialogue session.
SECTORS MOST AFFECTED BY TECHNOLOGICAL ADVANCEMENT
• ICT is by far the most affected sector as IT professionals rank among the fastestgrowing roles, with jobs in software development expected to grow 25% compared to the 8% average growth for other professions. Technological developments have necessitated advancements in existing infrastructure, which could progress beyond binary computing into Graphics Processing Units, AI chips and even quantum and neuromorphic computers.
• In Pharmaceutical Manufacturing and Medical Devices, AI has become the game-changer with the potential to significantly improve clinical trials by enhancing recruitment rates and sample size diversity, thereby accelerating drug development. For instance, Johnson & Johnson is leveraging AI and Machine Learning to gain unique insights to execute targeted and inclusive clinical trials. Deep Learning tools, such as DeepMind, are also being used to delve into the mechanisms of diseases and identify potential therapeutic solutions.
Source: https://www.mymahir.my/publication
The study’s findings also reveal that out of 889 existing roles across 10 sectors, approximately 10% are classified as highly impacted roles.
GBS stands out with 32% of its workforce classified as highly impacted employees, primarily due to the widespread use of automation through AI and digital for routine or transactional tasks.
In contrast, sectors such as ICT and aerospace exhibit the lowest percentage of highly impacted roles at risk, each with less than 10%.
This lower risk is attributed to the specialised skills and expertise required in these fields, which are inherently more human-centric and less susceptible to automation. AI and digital technologies primarily support human roles rather than replace them.
NEW JOBS
The report also identified 60 new jobs, which will
• Global Business Services is another sector that is adapting to the digital revolution. Many GBS jobs, particularly in accounting, legal and finance are on the brink of transformation into global digital roles, accounting for 40% of the projected 73 million global digital jobs. This shift is facilitated by advanced analytical solutions, enabling GBS to develop new service offerings, such as tracking and reporting ESG performance.
• In the Wholesale and Retail Trade sector, Deep Learning is increasingly utilised in automatic product recognition, while AI chatbot assistants with NLP technology are implemented to enhance consumer experience through personalised service, primarily online. AI is also being utilised to streamline in-store operations and processes.
become increasingly important in the next three to five years.
From this, 43 jobs are AI- and digital-related roles such as AI engineers and data scientists, 11 are “green” roles such as sustainability specialists and energy economists, while six jobs are what is known as “new tech” roles such as autonomous or remote operators.
Meanwhile, in-demand skills mostly revolve around data such as data engineering, data visualisation and data management, while digital and AI fluency and sustainability awareness are two examples of basic skills that future workforce must have, the report found.
“Highly impacted roles can pivot to other roles within or across sectors. As such, skills transferability will become increasingly desired and will emerge as the norm,” the impact study proposed.
TALENT MANAGEMENT
CAREER PATHS
In the study, two distinct career paths were identified. One path involves a technical role, such as engineering, which requires specialised knowledge and skills in areas like science, technology and mathematics. The other path demands a non-technical role, such as customer service.
Human Resources Minister Steven Sim said while some jobs would diminish, it did not necessarily mean that people would be out of work.
He said the report also revealed that people with highly impacted jobs can easily transition into new roles. By identifying critical skills and emerging roles, the workforce can adapt and lead globally, driving sustainable growth and resilience.
“I don’t want people to take this report in a negative, pessimistic or cynical way. Instead, we must prepare ourselves so we will not be caught by surprise.
“A sunset role can be an emerging role in another sector. The 620,000 employees could be reskilled and pivoted to another sector.”
He added that the government’s move to aggressively embark on high-tech, high-value and high-growth sectors, led to recent investments by tech giants like Google and Microsoft.
“As such, this first report provides a roadmap as to how these trends would impact jobs,” he said.
RAPID PACE OF CHANGE
TalentCorp Group CEO Thomas Mathew said Malaysia has a demographic advantage with its median age of 31.
“It is a vibrant, dynamic workforce ready to harness the opportunities of a digital and green economy. Yet, youth unemployment and underemployment remain persistent across ASEAN, with Malaysia facing a youth unemployment rate of 11% while 36.3% of tertiary-educated employees grapple with skill-related underemployment.
“These figures demand immediate action. Reskilling and upskilling are not just important—they are imperative as the landscape of jobs continues to evolve,” he said.
The study referenced Cisco’s inaugural AI Readiness Index, published in 2023, which stated
MYMAHIR EMPOWERS MALAYSIAN TALENT FOR THE FUTURE
YB Steven Sim Chee Keong, in his keynote speech during the Launch of the AI Impact Study, said the study highlights immense opportunities for Malaysian workers as AI, digitalisation and the green economy transform industries.
“By identifying critical skills and emerging roles, we empower Malaysians to adapt and lead globally, driving sustainable growth and resilience in our workforce,” he said.
Central to these efforts is the digital platform MyMahir, designed to equip Malaysian talent with future-ready skills. By integrating the findings of TalentCorp’s Impact Study, MyMahir provides valuable insights into industry trends, emerging job roles, skill requirements, career pathways and training programmes across various sectors.
Acting as a centralised resource with a detailed skills taxonomy, it empowers policymakers, employers, professionals and students with tools to navigate industry changes and seize new opportunities.
Group CEO Thomas Mathew said TalentCorp is working closely with industry stakeholders to ensure the Malaysian workforce remains adaptable.
“Through MyMahir and our other initiatives including the Critical Occupations List and MyNext, we are addressing immediate and long-term needs, equipping Malaysians with skills critical to our economic and global competitiveness.”
that only 13% of companies in Malaysia were fully prepared to deploy and leverage AI-powered technologies. This leaves the majority, 87%, lagging behind, with 33% categorised as chasers (partially prepared), 53% as followers, and 1% as laggards (not prepared).
“The rapid pace of technological transformation has heightened the stakes for industry players, raising stakeholders’ expectations to unprecedented levels.
“Failing to adapt not only jeopardises market leadership but also threatens profitability. Therefore, businesses must become AI-ready in a flexible and scalable manner while ensuring interoperability across the industry,” he said.
FROM BPO TO GBS: POWERING PUBLIC SERVICES WITH LOCAL TECH CHAMPIONS
By RAYMOND DAVADASS
In the world of business and governance, the evolution from Business Process Outsourcing (BPO) to Global Business Services (GBS) is akin to transforming a solo musician into a full orchestra.
BPO, like a soloist, handles individual tasks with skills, but GBS, as an orchestra, integrates multiple functions into a harmonious symphony that drives efficiency, innovation and strategic value.
Just as conductors select local talent to enhance their orchestras, governments must nurture local tech champions to drive innovation and strategic value.
By cultivating these local enablers, they can orchestrate a transformation that resonates far beyond cost savings, driving sustainable growth and positioning the nation on the global stage.
THE EVOLUTION FROM BPO TO GBS
BPO was born out of the need for companies to reduce operational costs by outsourcing non-core functions to external providers. For decades, cost efficiency was the primary driver behind outsourcing decisions, leading to the rapid growth of the BPO industry across the globe.
Statista reports that the global BPO market was valued at USD245.9 billion in 2021 and is projected to hit USD343.2 billion this year. Yet, as competition and customer expectations rise, the limitations of a purely cost-driven outsourcing model have become clear.
Enter GBS. Instead of just handling isolated tasks, GBS brings together multiple business functions – finance, HR, IT and customer service – under one cohesive strategy, creating a symphony that improves efficiency, enhances service quality and sparks innovation.
Today, organisations are increasingly seeking partnerships with tech-enabled service providers who can leverage digital tools such as AI, automation and data analytics to create value beyond cost savings.
Deloitte’s survey found that 58% of companies outsource to access new technologies, making it the second most important reason after cost reduction.
TECH-DRIVEN SHIFT
The driving force behind the shift from BPO to GBS is the growing demand for technologyenabled services. In today’s fast-paced digital landscape, businesses are seeking providers who can do more with less – leveraging technology to streamline operations, improve customer experiences and enable quicker decision-making.
A corporation undergoing digital transformation leverages technology providers with advanced tools. Automation and AI drastically reduce manual intervention in routine processes. AI-driven automation in finance reduced processing time by 40% while improving accuracy and compliance.
Data Analytics and Machine Learning are other powerful allies in this technological evolution. They provide invaluable insights into customer behaviour and market trends, allowing businesses to make data-driven decisions.
This shift is not just about technology for the
In today’s fast-paced digital landscape, businesses are seeking providers who can do more with less.
sake of innovation; it’s about driving tangible business outcomes. Companies are leveraging technology to achieve greater efficiency, agility, and scalability, all while maintaining or even enhancing service quality.
As a result, the traditional lines between outsourcing and insourcing are blurring, with GBS emerging as a model that offers the best of both worlds – a seamless integration of technology and services that drives business growth.
EMBRACING LOCAL TECH
While the private sector has swiftly adopted the GBS model, governments, on the other hand, have been more cautious in embracing these changes. The complexity and scale of government operations present significant hurdles, making transformation a challenging endeavour. Governments often face slower and more cumbersome processes due to their size and bureaucracy.
One notable example of overcoming these challenges comes from Estonia, a relatively small nation that has revolutionised its government operations.
By partnering with local tech firms, Estonia has developed an efficient Digital ID system and e-Government services, reduced bureaucratic red tape and enabled 99% of public services online. Local tech provider Nortal played a pivotal role in this transformation, showcasing how local expertise can drive significant change.
This example illustrates a crucial lesson for governments worldwide that transformation doesn’t have to be a drawn-out, ineffective process. By leveraging the agility and specialised knowledge of local tech providers, governments can implement tech-driven improvements
more effectively than by relying solely on large, multinational corporations. The path to modernisation involves not just cutting costs but harnessing technology to achieve better, more efficient outcomes.
BOOSTING THE ECONOMY
Engaging with local tech enablers offers a myriad of benefits that extend beyond the immediate goals of government transformation. By fostering local champions, governments can significantly enhance the nation’s economic resilience and global competitiveness.
One of the key advantages of nurturing a strong local tech ecosystem is its potential to attract FDI. An influx of investments not only provides capital but also facilitates technology transfer and opens doors for new collaborative opportunities.
Malaysia, for example, has attracted major multinational tech companies to set up data centres, boosting the local economy and providing opportunities for local tech firms to collaborate and enhance their capabilities.
The rise of local champions can stimulate the export of services, positioning the nation as a global hub for technology-driven solutions. As these local providers gain expertise and scale, they can begin offering their services beyond domestic borders, tapping into international markets.
This has boosted economic growth and strengthened the country’s reputation in tech and innovation.
The WTO highlights this potential, by noting that global ICT service exports totalled USD529 billion in 2020. It highlights the vast opportunities for nations to leverage their tech industries on the world stage.
To boost FDI benefits, governments should encourage foreign companies to partner with local tech startups. By outsourcing work to these emerging firms, foreign investors can enhance the domestic tech industry’s global competitiveness.
This collaboration not only accelerates the development of local expertise but also ensures that the benefits of foreign investment are shared more broadly, fostering a more inclusive and sustainable growth model.
For instance, in India, global tech giants like Google and Amazon have partnered with local
startups, driving innovation and creating new export opportunities for the country’s burgeoning tech sector.
ORCHESTRATING TRANSFORMATION
Just as every instrument is essential to a symphony, governments driving economic transformation must involve all key players, especially local tech innovators. By fostering partnerships between foreign investors and emerging local companies, governments can gather a dynamic ensemble that excels on the global stage while strengthening the national economy.
Just as a symphony thrives on experienced musicians and new talent, the future of government services and the economy depends on combining established expertise with local innovation. Local tech champions play a crucial role in keeping the nation’s economic progress strong and lasting.
By adopting this inclusive approach, governments not only achieve their strategic objectives but also cultivate a vibrant, competitive and self-sustaining local tech industry.
This harmony between global experience and local innovation is essential for creating a thriving economic symphony that resonates well into the future.
Disclaimer: The views and opinions expressed in this article are the writer’s own and do not necessarily reflect the official policy or position of any organisation or entity with which he is affiliated to. This article is intended for informational purposes only and should not be considered as professional advice.
Raymond Davadass is the Founder and Managing Director of Daythree Digital Bhd.
TECHIES SWING FOR A CAUSE
The annual PIKOM Golf Invitational & Charity Drive 2025 drew 138 tech and business leaders for a day of competitive golf, industry bonding and fundraising.
The Malaysian tech and business community came together for a spirited day of competition and charity at the PIKOM Golf Invitational & Charity Drive 2025, held at the prestigious Tropicana Golf & Country Resort.
The annual event attracted 138 golfers from across the industry, cementing its status as a key fixture on the corporate calendar. The tournament combined sporting excellence with meaningful giving, all set against the backdrop of lush fairways and friendly rivalry.
From the early tee-off to the final putt, the event was filled with laughter, friendly banter, and sportsmanship. Participants battled it out across multiple categories, with top performances delivered by Anand Panchalingam, William Tan, Kimmy Liao and Wong Chee Voon, who bagged the Longest Drive title.
But the real winners were the communities served. This year’s charity drive raised RM45,000, which was channelled equally to three deserving beneficiaries:
• Persatuan Ibu Tunggal Murum Belaga, Sarawak
• Pusat Penjagaan Kanak-kanak Cacat Taman Megah
• Persatuan Kebajikan dan Sosial Selangor dan Kuala Lumpur (Kebso. life)
Each organisation received RM15,000, further reinforcing PIKOM’s ongoing commitment to giving back and uplifting lives across the nation.
Over the years, the PIKOM Golf Invitational & Charity Drive has raised over RM1 million for charitable causes, a testament to the generosity and unity of Malaysia’s tech and business community.
“The PIKOM Golf Invitational
is more than a tournament. It’s where industry leaders connect, friendships are forged, and most importantly, the industry comes together to make a difference,” said PIKOM Chairman Alex Liew.
“This event reflects the spirit of our members, not just in driving innovation, but in shaping a more compassionate and connected Malaysia.”
The day wrapped up with a dazzling dinner and prize presentation ceremony, where 27 lucky draw winners walked away with exciting prizes, adding a joyful end to a fulfilling day. Attendees also took the opportunity to network, strengthen business ties and unwind after a spirited day on the fairway.
PIKOM extends heartfelt thanks to all players, partners and sponsors whose unwavering support made this year’s event a resounding success.
As the sun sets on another successful edition, the countdown begins for next year’s invitational – bigger swings, bigger hearts and an even greater impact.
PIKOM Chairman Alex Liew with the supporting partners.
EMPOWERING WOMEN TECH LEADERS
The PIKOM x LeadWomen Mentoring Programme brings together 19 mentees and 11 mentors in a three-month journey to foster inclusive leadership and prepare Malaysia’s digital economy for the future.
The inaugural PIKOM x LeadWomen Mentoring Program was launched in June with 19 mentees and 11 mentors. This three-month initiative reflects the shared commitment to nurturing future-ready, inclusive leadership in Malaysia’s digital economy. The programme was designed not only to accelerate the professional growth of women
in technology but also to address the broader challenge of gender diversity in leadership.
By connecting aspiring leaders with experienced mentors, PIKOM’s Women in Technology Chapter hopes to create opportunities for knowledge transfer, confidencebuilding and strategic career development that will ripple across the industry.
Beyond individual growth, the programme also signals a strong message to organisations across Malaysia, that diversity and inclusion are no longer optional but essential for sustainable success.
Empowering more women to take on leadership roles ensures that businesses benefit from diverse perspectives, innovative ideas and stronger decision-making at every level.
The Women in Technology Chapter have planned for many more cohorts to come, reaching more women, more companies and building a stronger, more inclusive industry together.
LOOKING BACK: A NIGHT THAT CELEBRATED DIGITAL EXCELLENCE
PIKOM Digital Excellence Awards stands as a hallmark of recognition for innovation and leadership in Malaysia’s digital and technology sectors.
The 2024 edition, held at Sunway Resort, was nothing short of extraordinary. It was a celebration of bold ideas, trailblazing leaders and transformative achievements that continue to shape the nation’s digital future.
Last year’s event brought together a distinguished line-up of guests, including Minister of Digital Gobind Singh Deo, Ministry of Digital Secretary General Fabian Bigar, MDEC Chairman Syed Ibrahim Syed Noh, HRD Corp Chairman Datuk Abu Huraira Abu Yazid and the then PIKOM Deputy Chairman and PDEA Organising Chair Alex Liew, alongside PIKOM councillors, advisors, members, judges and, of course, the proud winners.
In his keynote address one year ago, Gobind reminded the industry of its pivotal role in Malaysia’s growth.
“This prestigious event highlights the groundbreaking innovations, exceptional leadership and impactful contributions that are shaping Malaysia’s
digital technology ecosystem. Tonight is a testament to the strength and vitality of this community,” he said.
He further noted that the digital sector is far more than an economic driver – it is a cornerstone of national progress.
The series of billion-dollar commitments from global tech giants, he emphasised, reflect strong confidence in Malaysia’s direction and digital policies.
These investments, he added, will strengthen three pillars central to the Ministry: building worldclass infrastructure, enhancing digital resilience and developing local talent.
Alex, the Organising Chair for the evening, said the night was a reminder of how vibrant and competitive the local ecosystem has become.
“The competition was tough. Every nominee brought something amazing to the table. The innovations we honoured are not just achievements, they are the building blocks of Malaysia’s future in the global digital economy,” he said.
Looking back now, many of the 2024 winners have continued to scale new heights in their journeys.
For some, the award has opened fresh doors to partnerships, funding and international exposure. For others, it has provided a platform to amplify their leadership and inspire greater confidence among clients and stakeholders.
The PDEA 2024 was more than a single night of recognition. It was the start of many new chapters for Malaysia’s digital champions.
Last year’s winners, resplendent in black ties, celebrating a night of new beginnings.
WIKI LABS SDN BHD
IT Services – Open Source
DRIVING DIGITAL GROWTH
Leading Malaysian provider of open-source IT solutions
Wiki Labs Sdn Bhd helps organisations embrace digital transformation through hybrid cloud, enterprise observability and secure automation.
Wiki Labs Sdn Bhd was created in 2009 to address the innovation gap in the enterprise IT technology space by offering a fresh, client-focused approach.
The company provides a wide portfolio of solutions, including open hybrid cloud platforms, enterprise observability and automation, data protection, business continuity and hybrid cloud infrastructure.
Over the years, Wiki Labs has grown significantly, serving 295 clients and helping them overcome IT challenges while achieving business goals.
Receiving the PDEA 2024 awards for the IT Services – Open Source category marks a major milestone, validating its long-standing commitment to innovation and excellence.
HELPING CLIENTS SCALE
Wiki Labs’ solutions are designed to empower clients by enhancing operational efficiency, streamlining processes and strengthening IT infrastructure.
The company achieves this through both bespoke service offerings and strong partnerships with leading industry leaders such as Red Hat, Veritas and SolarWinds.
“By tailoring solutions to the unique needs of each customer, Wiki Labs ensures that businesses are equipped to scale effectively while safeguarding critical systems. This client-centric approach has consistently delivered tangible results, enabling enterprises to grow
in a competitive digital economy,” CEO Edmond Tey told the New Straits Times
STAYING AGILE
The local tech industry is rapidly evolving, with significant potential for growth. However, it is crucial for businesses to stay agile and innovative to remain competitive in this fast-paced environment.
“The government’s support and initiatives like MyDigital are paving the way for further advancements, but it’s up to us in the industry to capitalise on these opportunities. Collaboration among tech companies, educational institutions and government bodies will be key to driving the industry forward and positioning Malaysia as a leader in the digital economy,” he said.
LESSONS FROM WIKI LABS
Reflecting on the company’s growth, Wiki Labs identifies its early embrace of digital transformation as a turning point. This strategic decision allowed the company to align its services with the evolving needs of businesses, securing its place as a market leader.
For entrepreneurs, Edmond highlights key lessons, namely adaptability, attentiveness to customer feedback and ethical integrity.
He stresses the importance of building trust-based relationships, carrying out due diligence before major deals, and ensuring business decisions align with longterm values and goals.
Edmond Tey
SITEGIANT SDN BHD
Best Omnichannel Provider –e-Commerce
POWERING MALAYSIA’S E-COMMERCE GROWTH STORY
As a trusted omnichannel platform serving over 10,000 merchants and driving RM20 billion in gross merchandise value, SiteGiant redefines e-Commerce efficiency.
Founded by CEO Stanley Lim, SiteGiant Sdn Bhd has spent over 10 years building its reputation as Malaysia’s leading omnichannel e-commerce platform.
The company’s comprehensive system enables merchants to manage sales across their own webstores, Lazada, Shopee, TikTok and brick-and-mortar retail outlets.
With more than 10,000 merchants on board and over RM20 billion in gross merchandise value processed, SiteGiant stands as a major force in the ecosystem.
At PDEA 2024, SiteGiant took top honours in the Best Omnichannel Provider category under e-Commerce.
This accolade serves as validation of the company’s ongoing efforts to elevate technology standards, enhance credibility and boost team morale – all while reinforcing its industry leadership.
TIMELY PIVOT
A turning point in Stanley’s business career happened when the e-commerce landscape evolved and marketplaces like Shopee, Lazada and TikTok began to dominate online retail.
“Initially, we focused on delivering webstore solutions tailored to help businesses establish an online presence through their own webstores but as this shift happened,
we enhanced our solution to integrate with these marketplaces and began promoting the concept of multichannel selling,” he told the New Straits Times
“This shift allowed us to stay ahead of the curve and offer a more comprehensive solution, ensuring that our clients could succeed in both web stores and rapidly growing marketplaces.”
By consolidating multiple channels into a unified dashboard, it helps merchants build a strong sales presence across platforms while reducing manual processes.
AVOIDING THE TECH TRAP
Stanley emphasises a fundamentals-first approach to technology. He notes that many tech entrepreneurs chase the latest in technology but forgetting what really matters – meeting customers’ needs.
His priority is clear. Innovate in ways that enhance customer experience and practical value, not tech for tech’s sake.
“Adding the latest features or trends is pointless if it doesn‘t solve real problems or improve user experience. While advanced technology is great, ensuring your product is useful and solves real problems is crucial. Balancing innovation with practical, real-world value is the key to creating a successful tech product.”
Stanley Lim
PEOPLElogy Group
Tech Training – Talent Innovator
Women Tech Leader
SHAPING DIGITAL TALENT FOR TOMORROW
PEOPLElogy Group empowers individuals and organisations through its proprietary transformation model and awardwinning training services.
Established in 2001, PEOPLElogy Group focuses on helping individuals and organisations grow by nurturing passions, enhancing skills and applying digital tools to track outcomes.
The company has qualified over 800 leaders, trained 200,000 talents and supported more than 1,500 corporate clients, underpinned by a suite of eight distinct brands aimed at driving cultural and digital transformation.
At PDEA 2024, PEOPLElogy was honoured in the Tech Training – Talent Innovator category, with founder Allen Lee accepting the award. Additionally, CEO Cally Yau received the Women Tech Leader award, recognising her leadership in empowering women within the tech industry.
A FRAMEWORK THAT STANDS OUT
PEOPLElogy differentiates itself through a holistic transformation model, moving beyond conventional training to offer a structured journey encompassing discovery, development and digital enablement.
Cally told the New Straits Times that this model helps organisations grasp the underlying purpose of digital transformation – whether its business-driven or cultural.
“The tech industry in Malaysia is evolving. There’s a strong focus on developing digital talent to drive
progress, leveraging tech elements like AI to create a brighter future,” she said.
EXPANDING HORIZONS
Central to PEOPLElogy’s success is its proprietary 6D framework, namely Discover, Design, Develop, Deploy, Digitise, Digitalise.
Designed to guide individuals and organisations through structured transformation, this methodology fosters personalised talent growth, seamless deployment and a fully digital-ready environment.
While PEOPLElogy’s operations currently tilt heavily toward Malaysia, with over 99% of its revenue derived locally, the company has set its sights on regional expansion by 2026. Plans include launching training centres in Sabah and Sarawak and expanding into Indonesia, the Philippines, and Singapore to meet the rising demand for digital talent across Southeast Asia.
Winning the Women Tech Leader award marks a significant milestone for Cally.
“It’s progress for myself, the company and the country.
“It also proves that PEOPLElogy is on the right track. We are always inspired to impact more digital talent, and this recognition affirms our commitment to driving digital transformation for the nation.”
Cally Yau
Allen Lee
LGMS BHD
Cybersecurity (Advisory) and Tech Entrepreneur (Cybersecurity)
CYBERSECURITY WITH INTEGRITY
LGMS Bhd has established itself as one of Malaysia’s most respected cybersecurity consulting companies, specialising in independent assessments, advisory and consulting services.
LGMS Bhd has built a reputation on integrity, professionalism and technical excellence, serving clients locally, regionally and internationally across a broad spectrum of industries.
Over the years, LGMS has delivered more than 1,000 security projects worldwide, helping banks, insurance companies, telecommunications firms, government agencies and enterprises address their most pressing cybersecurity challenges.
Today, LGMS has evolved into the country’s largest cybersecurity assessment company and the first of its kind to be publicly listed on Bursa Malaysia.
GLOBAL CERTIFICATIONS
At PDEA 2024, LGMS was recognised in the Cybersecurity (Advisory) category. Its founder and Executive Chairman Fong Choong Fook also received the Tech Entrepreneur (Cybersecurity) award.
“We are grateful for PIKOM’s recognition of our contributions to the industry. Being the first of its kind in this industry is no easy feat, but we remain committed to meeting international standards,” Fong told the New Straits Times.
LGMS is the first and only company in Malaysia to
hold three crucial PCI certifications: Approved Scanning Vendor, Qualified Security Assessor and 3DS Assessor. It was also the first in Malaysia to achieve CREST accreditation for penetration testing services.
Its consultants, all internationally certified professionals, bring expertise in IT security penetration testing, forensic investigation, vulnerability assessments, and ISO/IEC 27001:2022 standards. This ensures that every project is executed to the highest global benchmarks.
EDUCATION AND AWARENESS
LGMS underscores that awareness is as important as technology in combating cyber threats.
“The key to successful cybersecurity, despite evolving technologies, is fostering better awareness,” Fong explained. “Regardless of the technologies we implement, human vigilance remains a crucial factor.”
Recognising that not all SMEs can afford consultancy services, the company developed its own cybersecurity hardware solutions, which was launched last June.
Having built a strong foundation of integrity and expertise, the company continues to expand its influence while maintaining a firm commitment to independence and quality.
Fong Choong Fook
ISATEC SDN BHD
IT Services – Process Digitalisation
CHAMPIONS OF DIGITAL PROCESS EXCELLENCE
With more than 28 years of experience and a fully Malaysian workforce, ISATEC Sdn Bhd continues to drive digital transformation through AI, automation, analytics and observability.
ISATEC Sdn Bhd brings over 28 years of experience in digital innovation with a focus on delivering cutting-edge solutions that enhance both customer and user experiences. Its capabilities span a wide range of services, namely AI, digital automation, data analytics, observability, software development, services, maintenance and project management, all underpinned by a 100% Malaysian workforce and a reputation for strong productisation, digital expertise and regional delivery strength.
At the PIKOM Digital Excellence Awards 2024, ISATEC was recognised in the IT Services –Process Digitalisation category, an endorsement of the company’s leading role in process automation and optimisation. The award was received by Executive Director Datuk Alvin Yuen.
CLEAR MISSION
ISATEC’s approach to transformation emphasises the importance of automation, analytics, and AI, technologies that businesses across Malaysia are now rapidly adopting.
This trend is helping firms move faster, rely less on internal IT teams and work more effectively with tech vendors like ISATEC to advance their digital agendas.
What fuels ISATEC is its clear mission of enhancing business operations through technology.
In an interview with the New Straits Times, Alvin captures this drive succinctly: “What keeps me going is seeing our customers improve their operations, reduce costs and develop their workforce through the digitalisation processes we provide.”
IMPACTFUL SOLUTIONS
According to isatech.com, its strengths lie in its deep expertise in observability and application security, offering organisations complete system visibility through real-time monitoring, analytics-driven insights and AI-powered root-cause detection.
Its solutions also extend to network-level visibility, leveraging technologies such as CrowdStrike XDR and ExtraHop, alongside real-time application protection to safeguard business-critical environments.
Looking ahead, ISATEC is focused on the next wave of digital transformation, with generative AI and broader AI applications at its core.
This forward-looking strategy reflects a commitment to helping companies rethink how they operate and to remain agile in an era where technology continues to reshape business models.
Datuk Alvin Yuen
INFOPRO SDN BHD
Global Champion – Corporate Achievements and Tech
Entrepreneur
– Global Market Outreach
BUILDING SMARTER BANKING SOLUTIONS
INFOPRO Sdn Bhd continues to redefine banking through AI-powered digital platforms, reinforcing Malaysia’s reputation as a hub for world-class financial technology.
Founded in 1987, INFOPRO Sdn Bhd has grown into a globally-recognised provider of banking tech solutions with offices across Southeast Asia, Africa, China, Singapore and the UAE. Its comprehensive suite of offerings spans conventional banking, Islamic banking, digital banking and analytics, serving the needs of an increasingly digitalfirst financial sector.
INFOPRO’s flagship solutions are highly configurable and powered by AI, enabling financial institutions to adopt either fully digital or hybrid banking models. By leveraging its platforms, banks and financial service providers can launch new products quickly, improve operational efficiency, and meet evolving customer expectations with agility.
COMMITMENT TO R&D
Central to INFOPRO’s success is its long-term commitment to innovation. To date, the company has invested over RM500 million in R&D.
Each year, approximately 25% of its revenue is reinvested into R&D to strengthen its offerings and maintain competitiveness in an industry defined by rapid technological change.
This dedication to continuous improvement has ensured that INFOPRO remains at the forefront of
digital banking transformation, delivering solutions that anticipate future demands.
ECONOMIC CONTRIBUTION
At the PIKOM Digital Excellence Awards 2024, INFOPRO was honoured with two major accolades, namely the Global Champion (Corporate Achievements) and Tech Entrepreneur (Global Market Outreach).
Both awards were accepted by Datuk Matthew Chuah Wan Hui, INFOPRO’s co-founder and CEO.
Matthew told the New Straits Times that these recognitions underscore the company’s strong track record in delivering technology-driven banking solutions and highlight its leadership in expanding Malaysia’s footprint in the global tech ecosystem.
“INFOPRO’s banking platforms have been instrumental in enabling clients to streamline operations, improve efficiency and scale effectively,” he said.
“By tailoring solutions to address specific business challenges, we help financial institutions optimise processes, achieve cost savings and enhance competitiveness.”
What sets INFOPRO apart is the breadth and flexibility of its solutions. Its platforms integrate conventional and Islamic banking capabilities with digital services and advanced analytics, delivering a comprehensive suite designed to meet the demands of diverse markets.
Datuk Matthew Chuah Wan Hui
HEITECH PADU BHD
Digital Infrastructure (Software Services) and Tech Luminary
POWERING MALAYSIA’S DIGITAL INFRASTRUCTURE
With experience in delivering ICT systems across sectors, HeiTech Padu Bhd continues to lead through strategic diversification, tech know-how and award-winning solutions.
HeiTech Padu Bhd, a public-listed company in Malaysia, has built a reputation for designing and delivering complex ICT systems for both public and private sectors.
Its portfolio covers systems integration, application development, data centre and network management, disaster recovery services, and consultancy, serving agencies in areas such as government, finance, health, defence and local authorities.
Beyond its core ICT offerings, HeiTech Padu has extended its reach into additional domains, including engineering, mailing and document processing as well as renewable energy.
This strategic diversification strengthens the company’s capabilities and positions it as a versatile technology partner across multiple industries.
PARKING MADE EASY
The company’s commitment to innovation was formally recognised at the PIKOM Digital Excellence Awards 2024, where it received two prestigious honours: the Digital Infrastructure (Software Services) award, and the Tech Luminary Award.
A standout among its innovations is Park Smart
Plus (PS+), a smart parking solution powered by IoT and cloud technologies.
PS+ transforms conventional parking systems into seamless digital interfaces, offering features such as real-time tracking, mobile payments, enforcement tools, e-Wallets, monthly passes and GPS-enabled availability data.
The solution has been deployed in locations such as Seberang Prai, Penang, Kulim and Kubang Pasu, modernising how citizens access urban parking and enhancing the efficiency of local authorities.
As reported in the New Straits Times, the company said PS+ has yielded tangible improvements, such as 30% increase in revenue, smoother enforcement and elevated user satisfaction through real-time convenience and mobile payments.
“These improvements streamline processes for our clients and enhance citizen engagement and satisfaction,” it said.
FOSTERING TECH GROWTH
HeiTech Padu’s journey is guided by resilience, hard work and continuous adaptation, especially during pivotal moments like the pandemic, which tested the company’s preparedness and strategic fortitude.
EXCLUSIVE NETWORKS MALAYSIA SDN BHD
Cybersecurity – Distribution
GLOBAL SPECIALIST ANCHORED LOCALLY
Exclusive Networks Malaysia Sdn Bhd anchors global cybersecurity innovation within the local market, delivering outcome-driven services, technical excellence and strategic partnerships that strengthen Malaysia’s digital infrastructure.
Exclusive Networks Malaysia Sdn Bhd is the regional arm of a France-based cybersecurity and cloud distributor, publicly listed on the French stock exchange.
Globally, the group, which operates across 45 countries, achieved €5.145 billion in gross sales in 2023. It serves clients in over 170 nations through its unique ‘local sale, global scale’ model.
The firm achieves a rare technical edge with a high technical-to-sales staffing ratio of approximately two engineers for every salesperson.
AWARD-WINNING COMPANY
More than a product distributor, Exclusive Networks prioritises customer outcomes through its servicesfirst ideology. From pre-sales architecture to managed security services, technical accreditation, financing packages and full lifecycle support, the company crafts solutions across the digital infrastructure and cybersecurity spectrum.
Last year, Exclusive Networks Malaysia’s performance was recognised at the PIKOM Digital Excellence Awards 2024, where it took home the Cybersecurity – Distribution category.
The company invests heavily into partner development. Programmes include specialist
accreditation with high pass rates and both virtual and onsite training.
This technical backbone ensures that resellers and end customers can deploy, optimise and maintain advanced cybersecurity and cloud systems effectively.
STRONG LEADERSHIP
In 2020, Exclusive Networks Malaysia appointed Yuri Zaharin Wahab as Country Manager, bringing 35 years of experience from top tech firms like Cisco, Dell, Nortel and Alcatel. His leadership helps align global capabilities with local market nuances.
In an interview with the New Straits Times, Yuri said the company carries some of the premier cybersecurity products available globally and bring them into the country.
“We have trained experts who can explain, deploy and manage these solutions for our clients. We have been instrumental in supporting partners and helping customers fortify their business operations, which is crucial given the increasing number of bad actors in the market and widespread vulnerabilities.
“We believe we can help mitigate these risks by leveraging our network cybersecurity expertise, our experienced and well-trained team, and cutting-edge technology.”
Yuri Zaharin Wahab
AWANBIRU TECHNOLOGY BHD
Best Cloud Service Provider for Public Education
CLOUD INNOVATION IN PUBLIC EDUCATION
A long-standing player in tech and talent digitalisation, AwanBiru Technology Bhd has been honoured as the Best Cloud Service Provider for Public Education, highlighting its innovative cloud solutions and strategic impact on Malaysia’s educational future.
AwanBiru Technology Bhd, or Awantec, specialises in enabling technology and talent digitalisation across public and private sectors.
The company offers a suite of cloud services and talent management solutions, developed in partnership with global technology leaders and firmly established as a leader in its niche.
Listed on Bursa Malaysia’s Main Market, Awantec is spearheaded by CEO Azlan Zainal Abidin, who brings over 20 years of experience in systems integration, consulting and telecommunications.
CLOUD SERVICE EXCELLENCE
At the PIKOM Digital Excellence Awards 2024, Awantec secured the title of Best Cloud Service Provider for Public Education.
Azlan told the New Straits Times that the award spotlights his team’s ability to design innovative, secure and scalable cloud solutions in collaboration with government and industry leaders, paving the way for a digitally empowered education sector.
Working closely with both the Ministry of Education and the Ministry of Higher Education, the company
Azlan Zainal Abidin
has helped orchestrate the seamless transition to digital learning for schools and universities, driving efficiency and enriching learning experiences nationwide.
Awantec is also contributing to broader scientific initiatives. Its involvement in a high-performance computing project with the National Water Research Institute of Malaysia aids vital climate-change research, demonstrating the versatility and societal importance of its cloud infrastructure offerings.
CLOUD ADOPTION IN MALAYSIA
On driving cloud adoption in Malaysia, Azlan said several key forces play an important role.
“The government’s Digital Economy Blueprint has accelerated cloud adoption, and projects like MyGovUC, which Awantec is involved in, highlight the role of cloud-based solutions in enhancing communication and collaboration among government agencies,” he said.
Looking ahead, Azlan is confident the company can deepen its impact across various sectors by continuing to support educational institutions in migrating to the cloud and sustaining digital learning environments.
10 CREATIVE SOLUTIONS
SDN BHD
High Growth IT Services
POWERING DIGITAL EXCELLENCE
Cyberjaya-based 10 Creative Solutions Sdn Bhd’s win at the PIKOM Digital Excellence Award 2024 is a testament to its impactful, client-centric approach to ICT transformation.
Established in July 2004, 10 Creative Solutions
Sdn Bhd (10CS) has steadily built a reputation as a top-tier ICT consultancy firm in Malaysia.
Headquartered in Tamarind Square, Cyberjaya, the company occupies a strategic position in Malaysia’s renowned tech hub.
With over 27 years of collective experience, its leadership team brings deep expertise in sectors such as education, healthcare and construction, consistently driving innovative, high-impact solutions across both public and private realms.
STRATEGIC PIVOT
A pivotal moment in its journey came when the company made a bold strategic decision to transitioning from a general IT service provider to a premium, specialised solutions firm.
This reorientation enabled 10CS to differentiate itself in a crowded marketplace, attract discerning clientele and construct a resilient brand foundation.
Complementing this vision, 10CS has expanded its capabilities through strong alliances with both local and international partners, vendors and principals.
BESPOKE SOLUTIONS
10CS has earned a reputation for delivering bespoke
ICT solutions that tangibly elevate its clients’ operations.
This unwavering commitment was recognised at the PIKOM Digital Excellence Awards 2024, where 10 Creative Solutions won in the High Growth segment under the IT Services category, a prestigious accolade in Malaysia’s digital ecosystem.
The award was received by the company’s Chief Transformation Director Mohd Razi Abdul Latif.
OVERCOMING CHALLENGES
In an interview with the New Straits Times, Mohd Razi acknowledged that building digital infrastructure presents several challenges. He said the ever-evolving tech landscape has meant that 10CS has had to be navigated with precision.
“One major challenge is ensuring scalability and flexibility. Digital infrastructure must be designed to adapt to rapidly changing technologies and increasing user demands without frequent overhauls.
Looking forward, the firm is expected to continue honing its strengths in data centre strategy, system integration and specialised software deployment, while nurturing both local and global partnerships.
Mohd Razi Abdul Latif
BRIDGENET SOLUTIONS
SDN BHD
Cybersecurity –NetworkSecurity
DRIVING SECURE DIGITAL SOLUTIONS
As a key partner in CelcomDigi’s journey to become Malaysia’s largest tech company by 2027, Bridgenet is driving innovation through its ICT expertise and strategic collaboration.
With over two decades of proven expertise, Bridgenet Solutions Sdn
Bhd has built a strong reputation as a leading system integrator in network and cybersecurity.
Since becoming a subsidiary of CelcomDigi in 2021, the company has expanded its portfolio to include cloud, 5G and AI, IoT and fiber data centre connectivity - empowering enterprises with more comprehensive and future-ready solutions.
Today, Bridgenet not only serves businesses across the Klang Valley but also provides regional support in the north, south and East Malaysia, ensuring that even customers in remote areas can rely on secure, connected operations.
BUILDING TRUST THROUGH SECURITY
Last year, Bridgenet Solutions’ technical discipline and leadership received formal recognition at the PIKOM Digital Excellence Awards 2024.
The company secured the Cybersecurity – Network Security award, which affirms its persistent innovation and influence in safeguarding digital infrastructure.
Chief Revenue Officer Queenie Lee accepted the award on behalf of the company, highlighting Bridgenet’s commitment to advancing cybersecurity excellence.
Its cybersecurity offerings are comprehensive and include solutions such as endpoint protection, network security, SIEM, cloud security and data loss prevention, all delivered in partnership with industry-leading vendors.
POWERING DIGITAL CONFIDENCE
Bridgenet Solutions’ impact extends beyond protective technology – it delivers confidence. By enabling organisations to focus on core operations without compromising security or continuity, the company helps clients grow and adapt.
Queenie Lee told the New Straits Times that the company’s cybersecurity solutions have enabled numerous organisations to operate securely and efficiently in today’s digital landscape.
“By providing comprehensive protection against cyberthreats, we allow our customers to focus on their core business with peace of mind,” she said.
Queenie Lee
NetApp is the intelligent data infrastructure company, combining unified data storage, integrated data, operational and workload services to turn a world of disruption into opportunities for every customer. Learn more at www.netapp.com or follow us on X, LinkedIn, Facebook, and Instagram.
As Malaysia forges a dynamic digital future, close public-private partnerships and collaborations within the ecosystem will be key. We are thrilled to join PIKOM at this exciting juncture. Together, I’m confident that we can help Malaysian organisations unlock the value of data and accelerate AI innovations.
– Angeline Lim, Senior Director for ASEAN, NetApp
LOGOS English Services, is an HRD Corp-approved Training Provider specialising in practical English language programmes for students and working adults. LOGOS is led by accredited trainer Ranjit Singh, who uses the Structural Approach in all his training programmes. The company offers courses in General and Business English, communication skills and exam preparation (MUET, IGCSE).
I joined PIKOM to connect with likeminded professionals, expand my network and explore meaningful business opportunities. I believe that strategic collaboration within Malaysia’s digital and ICT ecosystem will open doors to partnerships that drive growth, and innovation.
– Ranjit Singh, Trainer and Owner, LOGOS English Services
S&P Global is a provider of transparent and independent ratings, benchmarks, analytics and data to the capital and commodity markets worldwide. The company empowers organisations to make informed decisions through its comprehensive suite of services, including credit ratings, market intelligence and risk assessment. S&P Global operates through various segments, including S&P Global Ratings, S&P Global Market Intelligence, S&P Dow Jones Indices and S&P Global Commodities Insight, as it shapes the global financial landscape and drives economic growth.
Joining PIKOM is an opportunity to enhance our visibility in the tech sector. We also gain access to a network of industry leaders, innovators and policymakers.
–
Vivien Cheah, Director, Malaysia Site Leader
FUTURE OF CYBERSECURITY SUMMIT 2025
The Future of Cybersecurity Summit 2025 brought together global leaders, industry experts, and technology innovators to explore how AI is reshaping the cybersecurity landscape.
AI is deeply embedded into business operations and administrative systems. Natural language interaction is fast becoming the primary interface for AI integration, making communication security both a technical and strategic necessity.
According to Dr. Yan Lijin, Chairman of China Silk Road Group, communication security forms the cornerstone of all digital systems. A failure in this foundation can paralyse entire infrastructures. For many critical clients, secure and controllable communication remains the top priority.
A SHARED RESPONSIBILITY
Dr Yan said rising global cyberattacks reveal that fragmented, localised defences are no longer adequate. Traditional strategies focused on segmented deployments must give way to integrated, top-down national cybersecurity strategies.
“Our field experience shows that government agencies, state-owned enterprises, and critical infrastructure are frequent targets of sophisticated attacks. A mature strategy requires centralised threat intelligence, cross-department coordination, and real-time national-level response. Expert teams, leaders, and AI systems must collaborate to assess risks and execute mitigation,” he said.
AI also powers increasingly advanced cyberattacks. Attackers use AI to analyse vast datasets, identify vulnerabilities, mimic real user behaviour, and launch precise, large-scale intrusions that overwhelm rule-based detection. To respond, nations must integrate AI into cybersecurity frameworks, enabling real-time situational awareness, automated responses, and rapid alerts. Collaborative AI systems can provide
protection even in rural or resource-limited regions, preventing attackers from exploiting local weaknesses as entry points.
As AI-enabled infrastructures expand, robust cybersecurity remains essential to safeguard data — a critical national resource. Traditional approaches focused on networks and endpoints must evolve into integrated strategies that strengthen overall data governance. Key sectors such as finance, energy, manufacturing, and healthcare handle sensitive data of national importance and must remain at the forefront of cybersecurity innovation.
BUILDING TRUE DATA RESILIENCE
David Allott, APJ CISO at Veeam, highlighted that data, which is the most critical resource in modern organisations, is under constant siege. Ransomware remains the dominant threat, with 76% of attacks successfully targeting backups, the very systems meant to ensure recovery.
Regulations across the region, including Malaysia’s Cyber Security Act and PDPA
amendments, are raising the stakes for CISOs, who must balance compliance with resilience. At the same time, rapid cloud adoption is dispersing data across new environments, creating fresh vulnerabilities. Research shows six in ten organisations still fail to meet their recovery SLAs when tested, underscoring the resilience gap.
Veeam frames resilience as a continuous cycle: planning and anticipating attacks, detecting and responding, enduring and recovering, then adapting to strengthen defences. This requires more than technology, as policies, people and processes play equal roles.
Detection must extend to identifying malicious tools, anomalies in file changes, and early encryption activity. Clean recoveries are essential, as many organisations unknowingly restore infected backups, enabling repeat attacks. Clean rooms and forensic tools ensure only validated recovery points are used.
Ultimately, data resilience means moving beyond protection to rapid, reliable recovery. By integrating zero trust, immutability, testing, and intelligence-driven defences, organisations can withstand attacks and restore confidence even in crisis.
THE NEXT FRONTIER OF PROTECTION
Having spent over 20 years working with integrators and major enterprises like Petronas, Barclays, and the London Stock Exchange, Chris Farrelly, Regional VP for APAC at Concentric. AI, has seen firsthand what technology can and cannot do in data protection.
“AI and machine learning are not new. Transformer neural networks and modern generative AI, however, have given organisations unprecedented power, and also risk. Tools like Microsoft Copilot enable innovation but also expose sensitive data. In one case, a marketing team unintentionally accessed board notes and payroll records within a week of deployment,” said Chris.
He further added that pharmaceutical firms in Malaysia already leverage GenAI to automate tasks and streamline operations. Yet many CISOs admit losing control of data once it has been ingested by GenAI tools. This gap in governance creates opportunities for phishing, disinformation and data leakage, as these tools often bypass traditional endpoint protections.
“This context-driven approach helps organisations identify crown jewels like chemical formulas, expansion plans, or CVs, not just PII. We map data flows, analyse risks, and remediate issues like stale, duplicate or overexposed files. With accurate classification, enterprises can safely embrace GenAI while ensuring sensitive information is protected,” he added. Ultimately, effective data protection starts with understanding: What is my data? Where is it? Who has access? AI finally gives us the ability to answer these questions, and secure the future.
THE NEXT WAVE OF CYBER THREATS
Witt Lin, Leader of the Security Solution Team at Sangfor Technologies, highlighted how cyber threats in China are rapidly evolving, especially with the rise of Generative AI.
He explained that even simple activities like hotel check-ins or online registrations can expose personal data, which is often sold on the black market. Victims may then face endless telemarketing calls, fraudulent bank offers, or even scams exploiting family emergencies. What has changed in recent years is the use of Generative AI to automate and scale these attacks. Where fraudsters once relied on manual calls or scripts, AI-powered bots can now hold convincing conversations, generate fake emails in 95 languages, and even create realistic voice or video deepfakes. Criminal groups are also using AI tools to write malware or phishing scripts, bypassing traditional technical barriers.
However, AI is a double-edged sword. While it enables more sophisticated attacks, it can also be leveraged to strengthen defenses. Sangfor has built its own SecurityGPT, trained on 25 years of high-quality security data and fine-tuned with over 500 GPUs and 400 experts. Unlike attackers who simply exploit public AI models, Sangfor uses AI to enhance three key areas: detection, phishing prevention and operations.
Lin emphasised that cybersecurity is only one of many applications for AI. Sangfor is also developing an AI computing platform to help organisations train their own secure business assistants at lower cost, ensuring both productivity gains and strong data protection.
THE ROLE OF THE MODERN CISO
Jason Yuen, Partner in Technology Consulting
Combining human expertise, robust governance and AIdriven solutions, organisations and nations can build resilience, protect critical assets and secure the digital future.
and Malaysia Cybersecurity Leader at EY, shared candid insights on the realities of being a CISO. He noted that cybersecurity is often a thankless job: no one applauds when incidents are prevented, but when a breach happens, security leaders are blamed, even if budgets or resources were denied.
CISOs are well-compensated in Malaysia (averaging RM245,000 annually), but the role comes with high stress and short tenure. In the U.S., top CISOs earn nearly USD 600,000, yet burnout and lack of executive support remain universal challenges. Salary aside, the real question is whether organisations provide the backing CISOs need, or simply hire them as scapegoats.
Building resilience requires simplifying security stacks, and strengthening supply chain security. Moreover, CISOs must learn to align with business priorities, communicate risk in
business terms, and choose battles wisely.
Talent is another pressing challenge. Open cybersecurity headcounts often remain unfilled for months, leading forward-looking organisations to upskill staff, standardise processes, and recruit from non-traditional backgrounds like governance or audit.
Ultimately, Yuen emphasised that CISOs must deliver more than defense: they need to create value, enable innovation securely and build trust with leadership.
As AI continues to transform both opportunities and risks, the summit underscored one key message: cybersecurity must evolve from fragmented defenses to integrated, intelligent strategies. By combining human expertise, robust governance, and AI-driven solutions, organisations and nations alike can build resilience, protect critical assets, and secure the digital future.
Chris Farnell
Dr. Yan Lijin
Witt Lin
David Allott
James Yuen
SHAPING TOMORROW: CIOs AT THE FOREFRONT OF MALAYSIA’S DIGITAL EVOLUTION
By
The CIO community in Malaysia has long played a critical role in shaping the nation’s technology direction.
Unlike many other industry groups, the Chapter is run exclusively by CIOs, for CIOs, ensuring that its mission and programmes remain aligned with the needs of IT leaders.
Over the years, it has evolved from a small networking circle into a body representing nearly 300 IT leaders across diverse sectors, making it a cornerstone of Malaysia’s digital transformation journey.
A FLAGSHIP EVENT
One of the Chapter’s most notable contributions has been the establishment of the PIKOM CIO Conference, a platform where industry leaders, vendors and practitioners come together to discuss emerging technology trends that are expected to define the industry in the coming year.
In addition to this, the Chapter also organises annual education trips, rebranded in recent years as Technology X’change. These visits expose Malaysian CIOs to global technology ecosystems, offering firsthand insights into emerging solutions, business models and innovations abroad.
The most recent journey to Shanghai exemplifies this effort, allowing CIOs to experience the latest advancements in areas such as AI, robotics and smart city development.
CLOSED-DOOR EXCHANGES
While its public-facing programmes, gain attention, much of the Chapter’s influence comes from its closed-door sessions. These exclusive gatherings allow CIOs to speak candidly about challenges, strategies and confidential topics that cannot be shared in open forums.
Equally important is the Chapter’s brainshare culture, where members exchange frank assessments of vendors and products.
LOOKING TO THE FUTURE
As Malaysia accelerates towards a digital economy, the role of CIOs is expanding beyond IT management into broader areas of business strategy and innovation. Technologies such as AI, robotics and cybersecurity resilience are reshaping industries, and CIOs are at the forefront of navigating these changes.
The PIKOM CIO Chapter is poised to remain a key enabler in this transformation. By continuing to provide forums for knowledge exchange, facilitating vendor evaluations, maintaining its global outlook, and fostering cross-industry collaboration, the Chapter is expected to deepen its impact both nationally and internationally.
The chairs of the PIKOM CIO Chapter in the past 8 years.
my.iT: Your Gateway to Malaysia’s Thriving ICT Landscape
Welcome to my.iT, the official publication of PIKOM. Established in 1986, PIKOM has played an instrumental role in shaping and steering Malaysia’s ICT industry towards excellence. With over 2,000 member companies, representing an 80% of the country’s ICT trade, PIKOM stands as the unequivocal voice of the ICT industry in Malaysia.
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At its core, my.iT caters to the dynamic ICT ecosystem in Malaysia, serving as a platform to voice the industry’s needs and concerns. By choosing to advertise in my.iT, you become an integral part of this vibrant and essential scene, aligning your brand with the Malaysian ICT sphere.
Targeting the Right Audience
When you choose to advertise in my.iT, you gain access to a highly targeted audience comprising not only PIKOM’s extensive membership base but also captains of the industry, government ministries, relevant business organisations and attendees of PIKOM events. my.iT also enjoys nationwide visibility, with copies available in leading bookstores across \ the country.
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