2021 4th Quarter Apartment Times Magazine

times The official publication of the Greater Charlotte Apartment Association

apartment

SAVE THE DATE FO U R T H Q UA R TE R | 2 02 1

WHERE THE STARS SHINE

DECEMBER 9

BROWNLEE WHITLOW & PRAET PROPERTY SOLUTIONS LAW

About Us Brownlee Whitlow & Praet, PLLC is a property solutions law firm! We assist property management firms and owners of multifamily communities by providing counseling, training, litigation, and transactional services effectively and efficiently.

Multifamily Litigation Environmental Premises Liability Defense Bankruptcy Stay Litigation Lease Drafting, Review and Amendment Affordable Housing Compliance Real Estate Commission Consumer Rights Compliance Fair Housing Defense ADA Defense & Compliance

@BROWNLEEWHITLOWPRAET BWPF-LAW.COM

2 \ apartment times

NORTH CAROLINA SOUTH CAROLINA GEORGIA

Y

OU’RE INVITED TO

E M B A S S YDecember S U I T E9, S2021 CONCORD • Red Carpet 2:30pm | Live Broadcast - 3:00-5:00pm S A V E T H E D A T E - D EviaCZoom EMB ER 9 Registration required at greatercaa.org/events TITLE / PRODUCTION SPONSOR:

6060 Piedmont Row Drive South, Suite 575, Charlotte, NC 28287 704/334-9511 • 704/333-4221 (fax) • www.greatercaa.org The Apartment Times is published by the GCAA ©2021. The GCAA grants permission to reprint articles from Apartment Times, provided that credit is given to both the author and the publication, with the exception of information reprinted from other media, in which case permission must be obtained from the original source.

MISSION STATEMENT: The GCAA promotes the interests of its members through legislative advocacy, education and networking; and supports housing quality, value and choice throughout the Greater Charlotte community.

GCAA 2021 SPONSORS These member firms, recognizing the importance of the GCAA’s purposes and objectives, have provided additional, sustaining support to the Association. Please give them careful consideration, whenever possible, in your business dealings.

EXECUTIVE

Blue Ridge Companies • Brownlee Whitlow & Praet, PLLC • Chadwell Supply • Grandbridge Real Estate Capital,

2021 Board of Directors President: Deidre Wilson, Blue Ridge Companies Vice President: Russell Tindall, Southwood Realty Treasurer: John DeMario, RKW Residential Secretary: Kate Jarrell, BG Multifamily Immediate Past President: John Scott Trotter, SilverCap Partners, LLC Lisette Barteau, CoStar Group Gabrielle Bouknight, HHHunt Brian Brand, Guardian Construction Lisa Foley, Morgan Properties Patrick Johnson, Hatch, Little & Bunn, PLLC Betsy Kirkpatrick, BG Multifamily Michelle O’Brien, RKW Residential Eddie Robertson, Redi Carpet Wendy Sikorski, GCI Residential, LLC Michael Susen, Greystar Michael Tubridy, Crescent Resources Brianna Wood, Ginkgo Residential Shane Raby, TriBridge Residential Leah Vinansky, Powerhouse

LLC • Greystar • Loebsack & Brownlee, PLLC • Mullis Construction Group • Night Owl Contractors, Inc. • Redi Carpet • Reliable Restoration • RestorePro Reconstruction • RKW Residential • Sherwin Williams • Spangler Restoration CORPORATE

Cortland Partners • Ginkgo Residential • HD Supply Facilities Maintenance

WHERE THE Drucker & Falk,STARS LLC • Glass Doctor • Marsh Properties • SYNCO Properties SHINE • Turner Asphalt, Inc. • Weinstein Properties

SUPPORTING

RESERVATION/CANCELLATION POLICIES FOR GCAA EVENTS: Dinner Meetings/Seminars: Reservations/cancellations must be made (either online, via email, or by phone) by the deadline published for each event on the GCAA’s website calendar (www.greatercaa.org).

NAA Education Classes: Registration and/or cancellation in writing only at least 14 days prior to initial scheduled class. For all GCAA events: No-shows and late cancellations will be responsible for payment.

GCAA Staff Kim Graham, MPA Executive Director kim@greatercaa.org Lonnie Harris Director of Finance & Administration lonnie@greatercaa.org Michelle Manns Director of Strategic Initiatives & Legislative Affairs michelle@greatercaa.org Shelby Hughes Education & Training Manager shelby@greatercaa.org Monika McLean Marketing & Communications Manager monika@greatercaa.org Tanya Crump Member Services Coordinator tanya@greatercaa.org

To advertise in Apartment Times please contact us at 704.334.9511 x103 or PR@greatercaa.org

DECEMBER 9

4 \ apartment times

from your president

features 6 Board of Directors

Deidre Wilson

7 from your PSC president

9 Sponsorship Opportunities

10 Supplier Spotlight

12 Instructor Spotlight

14-17 Upcoming Education

20 New Member Roundups

21 Maintenance Appreciation at TopGolf

22 Morning Perks Recap

25

What an interesting year 2021 has been. Can you believe it’s almost over?

This year, we’ve seen some ups and downs, for sure. I’m relieved we’re coming out on the other side semi-unscathed. In 2021, we’ve been fortunate to have many new members join the GCAA. It was great to meet some of them at our New Member Round Up on November 4th at The Reed Apartments. If you didn’t have a chance to attend, take a moment to check out the event recap photos in this magazine issue. If you joined the GCAA during COVID, we encourage you to come out and connect with us at one of our in-person events scheduled for the coming months.

One of those events, arguably one of our biggest events of the year, is our BRAVO Awards. We’re excited to celebrate the accomplishments of our members during our awards event. We cannot wait to honor our distinguished colleagues. In previous years, the BRAVO Awards has been a grand affair. While we can’t accommodate the more than 1,000 members we would normally have, we look forward to a sold-out daytime event with 200 members at Brewers at 4001 Yancey for a little Hollywood Glitz & Glam as we celebrate this year’s industry stars. If you missed the ticket purchase window, you’re in luck, the show will be broadcast live via Zoom and we’ve made special watch party boxes available for purchase. You can register for the live broadcast and snag your watch party box on the GCAA website.

Lastly, while the eviction moratoria have been lifted, there is still work for us to do. Locally, our courts have not resumed proper protocols to ensure that the damage done by the moratoria is reversed. Rental housing providers have shouldered the burden of providing housing and assisting residents in maintaining housing since the beginning of the pandemic and throughout the moratoria. We’re hopeful that a solution to this ongoing concern can be found.

As I conclude my Board presidency, I want to give a special thanks to Blue Ridge Companies for supporting me this year, to my fellow Board members for their dedication to excellence, to the GCAA staff for their commitment to excellence in the face of adversity, to our many volunteers and members for making the GCAA one of the strongest affiliates in the NAA network. It’s almost 2022, and the GCAA will be turning 45 next year. Please celebrate with us as we reflect on our achievements over the years.

Apartment Times Rate Card

26-27 Welcome New Members

28 Budget Memo apartment times \

5

board of directors

In October, the GCAA’s Nominating Committee respectfully developed the following list of Board of Directors candidates.

The GCAA is pleased to present the following 2022 Board of Directors roster: NEWLY- OR RE-ELECTED MEMBERS: For 3-Year Owner/Manager Terms Gabrielle Bouknight, HHHunt John DeMario, RKW Residential Jay Rawls, Northwood Ravin Wendy Sikorski, GCI Residential Brianna Wood, Ginkgo Residential Maryam Zeledon, SL Nusbaum Realty Co. For 3-Year Associate/Supplier Terms Jamie Sexton, RestorePro Reconstruction RETURNING BOARD MEMBERS (No election required): Lisette Barteau, CoStar Group Brian Brand, Guardian Construction Lisa Foley, Morgan Properties

Kate Jarrell, BGSF Patrick Johnson, Hatch, Little & Bunn, LLP Betsy Kirkpatrick, BG Multifamily Michelle O'Brien, RKW Residential Shane Raby, TriBridge Residential Eddie Robertson, Redi Carpet Michael Susen, Greystar Russell Tindall, Southwood Realty John Scott Trotter, SilverCap Partners Michael Tubridy, Crescent Communities Leah Vinansky, Powerhouse Deidre Wilson, Blue Ridge Companies 2022 GCAA EXECUTIVE BOARD OFFICERS: Russell Tindall – President John DeMario – Vice President Gabrielle Bouknight – Treasurer Leah Vinansky – Secretary Deidre Wilson – Immediate Past President

gcaa education foundation

As 2021 draws to a close, the GCAA Education Foundation would like to express its gratitude to three members who will GC be concluding their terms of service on the Foundation’s Board of Directors this December. Each has served on the Board since its inception and have made unique contributions to the GCAA Education Foundation the last decade. We thank them for their unprecedented volunteer efforts as Board members and donors:

aa

Tami Fossum GEM Management

6 \ apartment times

Jud Little Chevington Associates

Marcie Williams RKW Residential

from your products and services council president

I cannot believe that 2021 is coming to a close and this is the last Apartment Times of the year! It seems like just yesterday I was writing my first column and beginning my journey as PSC President.

Betsy Kirkpatrick

A FEW THINGS I AM REALLY PROUD OF FROM 2021 EXCITED FOR IN 2022:

s

Our supplier community is RESILIENT. We fought hard in year two of this pandemic to stay involved, stay up to date, and continue our ongoing relationships. New supplier members had to fight even harder to make relationships and contacts in a virtual world. Huge kudos to everyone for all of your hard work!

s

Our supplier community pulled off several big events, in-person, that were postponed in 2020! The annual Charity Golf Tournament and the American Heroes Trade Show were incredible events planned by the PSC and its subcommittees in conjunction with the GCAA staff. I could NOT be prouder.

s

We had a hybrid election for PSC Secretary and elected the amazing Liz Newkirk as 2022 PSC Secretary-Elect. Along with the incredible team of Leah Vinansky and Bill Clements, the PSC Executive Board will lead the PSC and its subcommittees into the future! I know that I will be leaving the PSC in the very best hands with this executive committee. And though it is sad to be stepping down, they will do amazing things for our supplier community and the GCAA. Finally, I want to say a huge thank you to the GCAA staff, the PSC, and the entire Association for allowing me to serve you these past few years on the executive board of the PSC. I would never have guessed that 2/3 of my time would be spent in a pandemic having to pivot (as Ross would say) seemingly every other week to something new. But we did it! We pulled together and fought through this. I know we will come out on the other side stronger as an industry and an association because of it.

You are, each of you, some of the best I have ever had the pleasure to work with nationwide, and I look forward to 2022 and all it will bring for each of us! apartment times \

7

Wake up and smell the coffee.

(And see what’s trending for the year ahead) 8:00 am registration 8:30 am breakfast 9:00 am program

Join us at Le Méridien for a new line-up of panelists projecting multifamily trends for 2022.

SPEAKER: Mark Vitner, Senior Economist, Wells Fargo PANEL: • Ronda Puryear, NAA & Management Services Corporation • Mark Ethridge, Ascent Realty • Katie Maloomian, Crescent Communities • Ben Yorker, Northwood Ravin MODERATOR: Ashley Fahey, American City Business Journals

Le Méridien - North Tower, 555 S McDowell St, Charlotte, NC 28204 $90 Member / $110 Public CECS: 1 RSVP: greatercaa.org/events DEADLINE: 1/22

Register online at greatercaa.org/events • Discounted parking available at Le Méridien

January 27

Annual

GC

Multifamily Industry

aa 1977-2022

F RECAST Breakfast

8 \ apartment times

GC

aa

2022

SPONSORSHIP OPPORTUNITIES

GCAA’s Sponsorship Program allows YOU to choose the benefits that suit your company best!

The three levels of Sponsorship offer affordable options for companies of all sizes.

2022 sponsorship requests are processed as received; respond quickly for the best selections.

BENEFITS

EXECUTIVE $3000

CORPORATE $1600

SUPPORTING $800

Listed as a sponsor in the 2022 Apartment Times magazine, Weekly E-blast banners, sponsor display board and general meeting slideshow.

4 4 4

Program Sponsorship: Greet and distribute marketing materials to attendees at one of the continuing education trainings or leadership programs. You may also provide food at your own cost.

4 4 4 4 4

One free advertisement in the digital Apartment Times Magazine. You choose one of four issues. (Size varies per sponsorship level) Company logo appears on GCAA Homepage.

ONE of the following: • One Trade Show Booth at the 2022 GCAA Trade Show (limited number available).

• One Major Event Sponsorship.

Receive microphone time, distribute marketing materials and have your company name on all pre-event promotions. Includes two admissions to sponsored event.

• Board of Directors Meeting Presentation.

Send two representatives to attend a GCAA board meeting and have a five minute presentation before the meeting.

• Social Media Blitz. Run 3 ads on a chosen GCAA social media platform for your company

4 To enroll please visit greatercaa.org.

Enrollment deadline is December 15, 2021. apartment times \

9

supplier spotlight

10 \ apartment times

GC

2022 CHARITY

aa

GOLF

CLASSIC

MAY THE COURSE BE WITH YOU!

REGISTER NOW! May 13 - Shot Gun Start: 9:00 AM Join us for a fun day at the beautiful Olde Sycamore Golf Plantation, benefitting Crisis Assistance Minstry.

CAPTAIN’S CHOICE - Cost/What’s Included $125 per player provides the following: Green Fees • Golf Cart • Box Lunch • Beer/Soft Drinks/Water Team Awards • Contests of Skill • Awards Ceremony with Snacks & Desserts Bring some cash for raffle prize tickets! $5/each; 3 for $10; “arm length” for $20 TO REGISTER YOUR TEAM, COMPLETE AND EMAIL THIS FORM TO THE GCAA: membersvcs@greatercaa.org.

Contact Name_____________________________________________________________________________________ Company _____________________________________________________________________________________________ Phone No:_____________________________________________________________________________________________ E-mail:___________________________________________________________________________________________________

n

Player Names (REQUIRED to reserve team) and Player Companies: ________________________________________________________ _________________________________________________________ ________________________________________________________ _________________________________________________________ ________________________________________________________ _________________________________________________________ ________________________________________________________ _________________________________________________________

Check here to be invoiced individually. (Note: if you do not check the box at left, the Contact Person’s company will be billed for all players listed.

Deadline for registration and/or refundable cancellation is noon on April 29.) apartment times \

11

instructor spotlight

Kate Irving Jarrell, CAM, NALP National Marketing Specialist, BGSF How long have you been an instructor?

I became an instructor after taking Train the Trainer in 2016! I was also chair of the Education Advisory Council from 2018-2020 and am still an active member on that committee.

What do you gain from the training experience?

Training others is unlike anything else for me – it’s energizing, it’s rewarding to see the subject matter “click” for students and in talking about my own experiences, I fall more in love with this industry and my chosen career path.

What does the teaching process look like for you?

I still get nervous in front of a crowd, even if I know what I’m teaching! To help “break the ice”, I always make a point to greet students as they take their seats and ask them about themselves. Building a quick rapport with the class beforehand always makes me more relaxed. I also love to give frequent breaks where we can have an open discussion about our own

12 \ apartment times

multifamily experiences and bond over that. Having students talk through their own career experiences is a great way for them to retain information and also feel more connected to the material. I try to keep the session high-energy and engaging; and if it’s something repetitive (like the CAM Marketing module which is FULL of vocabulary!) I try to make a game out of it and have students do things like act out vocabulary words – everyone laughs, but they remember their words and that’s what counts! I also like to finish with additional resources, whether it’s articles, blogs or books – I never want the learning to stop when the class is over.

Why did you become an instructor?

I became an instructor because training and teaching is a strength of mine. Some are adept at advocacy and government affairs; others are passionate about charity involvement. I love to teach – and this industry NEEDS instructors! There’s no strict rule as to who can become an instructor – all you need to do is go through Train the Trainer and have a love of teaching others! If you’re interested, please ask about joining Train the Trainer in 2022. There’s always room for more people who love to teach.

A special thanks to our members who’ve committed to sponsoring our 2021 BRAVO Awards!

apartment times \

13

upcoming education

G C education & events

aa

Reservation/Cancellation Policies For GCAA Education & Events: Dinner Meetings/Seminars: Reservations/cancellations must be made (either online or via email) by the deadline published on the GCAA’s website calendar (www.greatercaa.org).

NAAEI Education Classes: Registration and/or cancellation at least 14 days prior to initial scheduled class.

For all GCAA events: No-shows and late cancellations will be invoiced.

Certified Apartment Maintenance Technician (CAMT) January 5, 6, 12, 13, 19, 20, 26, 27 & February 2, 3 9:00am - 5:00pm Cost: $599 (Member); Nonmember Price: $799 Location: GCAA, Loebsack & Brownlee Education Center 6060 Piedmont Row Drive South, #575 Charlotte, NC 28287 Instructor: Chris Moffett

The Certificate for Apartment Maintenance Technicians (CAMT) course is designed as an introduction for new maintenance technicians, or as a refresher for the veteran employee, to give these professionals the knowledge and tools necessary to run an effective maintenance program and pave a career path towards success. CAMT is the only apartment maintenance program approved by ANSI (American National Standards Institute) as an accredited certificate program, which means it has met the highest professional standards of curriculum development and administration within the ISO/IEC 17011 guidelines. When you successfully complete the course and meet the designation requirements, you’ll earn the nationally recognized CAMT designation!

Brand Recognition – Virtual Supplier Success Series January 14th 10:00am – 11:00am Cost: FREE! Location: Virtual

14 \ apartment times

Topic: Making the Most of Brand Recognition, Networking Time, and Sponsorships Instructor: Mindy McCorkle

Pool School Certification North Carolina One-Day Course: January 18 9:00am - 5:00pm Cost: $259 (Member); Nonmember Price: $319 Location: GCAA, Loebsack & Brownlee Education Center 6060 Piedmont Row Drive South, #575 Charlotte, NC 28287 CECs: 6 Instructor: Mark Cukro

About the One Day Course: This course meets the requirements of North Carolina’s Public Swimming Pool Statutes.

Content will include: Review of NC Swimming Pool Rules, Disease & Accident Prevention, Pool & Spa Equipment, Pool Calculations, Water Chemistry, Water Testing & Chemical Adjustments, Review, Q & A

Train the Trainer February 7th – 11th 9:00am - 5:00pm Cost: FREE Location: GCAA, Loebsack & Brownlee Education Center 6060 Piedmont Row Drive South, #575 Charlotte, NC 28287

This is a free workshop for current or prospective instructors or for those who would like to learn great techniques to train their staff.

This is also great for Corporate Trainers or Directors of Training!

Topics include: Structuring content for maximum learning, Methods & Techniques, Managing Nervousness, Movement Animation & Pace, Critiquing & Evaluating, Facilitating Activities, Computer Slides & Other Resources, Understanding & Using Questions, Ethics & The Next Step

Why That Swag...? Virtual Supplier Success Series January 14th 2:00pm – 3:00pm Cost: FREE! Location: Virtual

Topic: Why That Swag May Not Be a Good Use of Money and What To Do About it Instructor: Mindy McCorkle

apartment times \

15

upcoming education

Certified Apartment Leasing Professional (CALP) February 15, 22, 24, March 1 and 8 9:00am - 5:00pm Cost: $449 (Member); Nonmember Price: $689 Location: GCAA, Loebsack & Brownlee Education Center 6060 Piedmont Row Drive South, #575 Charlotte, NC 28287

The Certified Apartment Leasing Professional (CALP) designation/credential curriculum includes the following modules: • Relevant Laws and How to Apply Them • Why your Competition Matters • Sales Process & Building Relationships • Effectively Meeting the Needs of Your Residents • Marketing & Maintaining your Community • Bringing in New Residents • Market Analysis for Leasing Professionals

February Dinner Meeting February 17th 5:30pm – 9:00pm Cost: $79 (Member); Nonmember Price: $109 Location: TBD CECs: 0.5 Speaker: Toni Blake

Challenging times require us to rebound quickly. The new normal is not normal. Toni Blake presents a clear action plan and proven techniques for dealing with constant change.

Her empowering message focuses on practicing resilience in our interactions, written and spoken communication, delegation, listening and goal planning for optimal teamwork.

Nicknamed, “Totally Toni”, come hear Toni Blake speak as she discusses the power of resilience.

16 \ apartment times

National Pool School Certification – Two-Day Course March 9 & 10 9:00am - 5:00pm Cost: $318 (Member); Nonmember Price: $418 Location: GCAA, Loebsack & Brownlee Education Center 6060 Piedmont Row Drive South, #575 Charlotte, NC 28287 CECs: 7 Instructor: Chris Moffett

About the National Course: This course meets the requirements of National Certification for Public Swimming Pool Statutes in all states including South Carolina.

Content will include: Review of NC Swimming Pool Rules, Disease & Accident Prevention, Pool & Spa Equipment, Pool Calculations, Water Chemistry, Water Testing & Chemical Adjustments, Review Q & A

Offering unique promotional products for apartment communities, at great prices.

GC

aa 1977-2022

Proud Member of the GCAA for 7 Years

Cari Brackett

apartment times \

17

SAVE THE DATE!

March 24 2022 Park Expo 3:30-8:00pm

18 \ apartment times

Pool Operator Certification GCAA offers MANY course options to suit your specific training needs and busy schedules!

GC

aa

This certification is REQUIRED in the state of North Carolina, so we’re here to provide the training! Whether your techs need NC Certification, would prefer National CPO Certification, or are just looking for a refresher course in pool operation & maintenance, we’ve got your teams covered!

POOL SCHOOL 2022 |

Register at greatercaa.org/events

Two-Day Course (5 Year National CPO Certification): Wednesday, March 9 at 9:00 AM to Thursday, March 10 at 5:00 PM GCAA, Loebsack & Brownlee Education Center 6060 Piedmont Row Drive South Suite 575, Charlotte, NC 28287 * Registration open until 3/4/21 at 12:00 PM (EDT)

This course meets the requirements of National Certification for Public Swimming Pool Statutes in all states including South Carolina. Content will include: Review of NC Swimming Pool Rules, Disease & Accident Prevention, Pool & Spa Equipment, Pool Calculations, Water Chemistry, Water Testing & Chemical Adjustments, Review, Q & A 7 CECs $318 - Member $418 - Nonmember

PLEASE NOTE! This is a two-day course and certification program offering instruction in swimming pool/spa maintenance and safety. Participants will need to bring a hand-held battery operated calculator, pencil and paper to both classes.

L ING W O B 2022

)

About the Course Instructor: Chris Moffett has over 25 years in facilities maintenance and the HVAC trades. As Vice President of Portfolio Maintenance Operations for Middleburg Communities, he is responsible for all aspects of the maintenance operations and technical education for all of Middleburg’s properties.

He spent the last 7 years at Greystar, where he was Regional Maintenance Manager, East Coast Team Lead for the Regional Maintenance program, and a member of their national Technical Education board. Mr. Moffett was responsible for maintenance operations and support for as many as 80 properties at a time across the southeast.

This is how we roll.

Once again GCAA’s Outreach Committee is hosting this popular annual event.

The team fee of $260 (for five bowlers) includes three games of bowling plus shoe rental.

GC

aa

All proceeds will benefit the GCAA Education Foundation’s APT Scholarship Program!

Limited number of teams available!

To reserve yours, visit greatercaa.org/events or email membersvcs@greatercaa.org

SAVE THE DATE Friday, February 11, 2022 12:30 - 4:00 pm Location: TBD

apartment times \

19

new member spotlight

New Member Roundup!

We want to thank the team at The Reed Apartments for hosting our 2021 New Member Round Up. More fun times are ahead in 2022 with our quarterly member orientations starting in March! Yeehaw!!!

20 \ apartment times

FORE

all you do, we appreciate our Maintenance Teams.

Thank you to our Service Teams who teed off with us at TopGolf.

EXEC UT IVE SPO N SO R S:

apartment times \

21

TOPIC: HOW TO BUILD YOUR BRAND?

Liz Newkirk

RECAP

Kate Jarrell Sponsored by:

A special thanks to our members, Kate Jarrell and Liz Newkirk, for dishing about how to build your brand at our last Morning Perks event of the year.

We look forward to having everyone tune into the new Morning Perks podcast with the GCAA in 2022!

GC

aa

Products Services

&

COUNCIL

22 \ apartment times

Quantum Fiber delivers the whole connected world with ease.

Quantum Fiber opens up possibilities for builders, developers, and property owners ready to modernize their properties and future builds. With expertise from Quantum FiberSM Connected Communities, we create long-term partnerships through tailored solutions. Quantum Fiber uses the power of Lumen’s extensive fiber network, infrastructure, and global cyber monitoring to provide exceptional service, reinforcing our promise to deliver internet for what’s now and what’s next.

We’ve got you covered Instant WiFi is uniquely designed for multi-dwelling properties to provide property-wide WiFi coverage.

Residents can access their personal WiFi across the property without the need to reauthenticate or log in. Your fiber deployment: • Improved property value with connectivity solutions to attract and retain residents.

• Wireless access points beam WiFi speed up to 300 Mbps throughout the property.

• Additional in-home wired connection delivers up to 940 Mbps symmetrical speeds.

Speeds may not be available in your area.

Let’s discuss your property, contact: Michelle Boeser michelle.boeser@lumen.com Q.com/connectedcommunities Although our 昀ber service usually means 100% 昀ber-optic network to your residence, in limited circumstances Quantum Fiber may need to deploy alternative technologies coupled with a non-昀ber coconnection from a certain point (usually the curb) to your residence in order to provide the advertised download speeds.

Customer speed experiences will vary, particularly when accessing the Internet wirelessly from various devices. Download speeds are via a wired connection. Internet speeds are not guaranteed due to conditions outside of network control, including customer location, devices, equipment, and access through a wired or wireless connection; see www.centurylink.com/InternetPolicy for more information.

Service is not available everywhere. Quantum Fiber may change, cancel, or substitute offers and services, or vary them by service area, at its sole discretion without notice. All products and services listed are governed by tariffs, terms of service, or terms and conditions posted at www.centurylink.com/terms. Restrictions apply. © 2021 Q Fiber, LLC. All Rights Reserved. Quantum, Quantum Fiber and Quantum Fiber Internet are trademarks of Quantum Wireless LLC and used under license to Q Fiber, LLC.

apartment times \

23

24 \ apartment times

apartment times \

25

welcome new members

GC

aa

It has been said that there is power in numbers. By that standard, the GCAA’s power has increased immensely in 2021 because 36 owners, 53 suppliers, 101 apartment communities and 16,039 rental homes have been added to our membership. We welcome the following new members for 2021 with open arms and thank them for magnifying our impact!

APARTMENT COMMUNITIES 237 Renaissance at Antiquity 500 W. Trade Abberly Liberty Crossing Accent Southrail Alexander Townhomes Anker Haus Ardmore at Bryton Ardmore at the Trail Autumn Place Avril Cambridge Village Bella Vista Apartments Broadstone Ayrsley Broadstone Highland Creek Burton Hills Cedar Knoll Chesney Woods Colonial House Apartments Colonial Village Apartments Coronet Way Lofts Cyan Mallard Creek East Coast Townhomes East Park Edgeline Flats on Davidson Edwin Elevate Lake Norman Evoke Living at Westerly Hills Gladedale

26 \ apartment times

Glen Cove Greylin Ridge Grove Place Hawthorne at Westport Inspire Royal Living King Street Flats Lawyers Ridge Apartments Leafcrest Livano Tryon Lumeo Mallard Ridge Maple Way Apartments Marlowe Place Meadow Oaks Mezzanine at Freedom Mill House Mill One Newton Creek North Main Village Northgate I & II Novel LoSo Nu Wesley Apartments Oak Valley One North Center Parktowne Pine25 North End Poplin Glen Queen City Townes Robinsdale

Royal Orleans Apartments Savanna Woods Solis Chestnut Farm Southpark Morrison Southside Steele Creek Rivergate Apartments Strawn Sunridge Tapestry University City Apartments The Artistry at LoSo The Belverdere Apartments The Bridges of Cabarrus The Cobb House The Court at Redstone The Dorchester and The Manor The Ellis The Enclave at Oakhurst The Griff The Groves at Peach Orchard The Harrison The Haven of Cramerton The Landings at Steele Creek The Landings of Hickory The Oaks at Cherry The Osprey at Lake Norman The Reed The Ridge Apartments The Ridge at Enderly Park The Spoke at McCullough Station

The Townes at McCullough The Townhomes at Wisteria Hills Thompson Place Apartments Timber Ridge Tindall Park Towerview at Ballantyne Townhomes ar Bridlestone Trenton Mill Lofts Valley View Vida Kannapolis Villas at Twin Cedars Wallace Woods Wembley 3 Wembley BCC Apartments Wendover Gardens Yorkshire Apartments

OWNER (NO UNITS) Buvermo Investments Comodo care LLC Ram Realty Advisors LLC Shelters to Shutters Taft Development Group

OWNER/MANAGEMENT COMPANY Arlington Properties, LLC. Arnold Companies Atlantic Housing Management LLC Atlantic Pacific Real Estate Group Avenue5 Residential LLC Davis Development Eller Residential Living Fortis Property Management Grand Peaks Harbor Group Management Liberty Senior Living Mission Rock Residential Monument Real Estate Services Multifamily Select Inc.

Pedcor Homes/RBM Management Company Pickering & Co Steele Creek Rivergate Apartments, LLC STYL Residential

SMALL OWNER/MANAGEMENT COMPANY A Lube Will Do GVest Capital Jade PMC Property Management JWS Operations Millennia Housing Management Nu Experience Management PMI Amazing Spaces Premier Real Estate Management, LLC Redwood Living, Inc. REM Living Stonewall Jackson Homes Vicinia Property Management, LLC Zion Real Estate Advisors

SUPPLIER All American Remodelers, LLC. American Waste Services Americlaims AppFolio ATI Energy Group, LLC AvidXchange BlueTeam Restoration, Construction and Roofing Centex Construction Cinch Kit Concord Gutter Service Count Junkula Crocker Asphalt Services Deloitte Corporate Finance DISH Network

DocuSource of NC Duke Energy Fox Moving and Storage of Charlotte Foxen LLC GoPlaySave Charlotte Hatch, Little & Bunn, LLP Interior Logic Group Jenkins Restorations Junk King Charlotte West Kings III Emergency Communications Leisure Creations Leonardo247 Martinizing Dry Cleaning Midlands Pressure Wash Services NVM Paving & Concrete, Inc. Orkin Pest Control Paint Applicators Planned Companies PPG Pressure Specific Improvements Providence Plumbing LLC Quantum Fiber Remedy Pest Control RiteLite Signs & Architectural Elements Ruppert Companies Servpro of Northeast Mecklenburg County Snappt Southern Roofing, LLC SouthPark Interiors State Farm Insurance Stays By Walker Surface Magic The Plumbing Company of the Carolinas LLC Tidal Electrical Services, Inc. Trane Technologies Trible's Inc. Vendor Depot Veterans Easy Trash Service, LLC Wade Associates apartment times \

27

28 \ apartment times