April 2024
Remote Video Monitoring Proposal | Prepared for Volunteers of America Peace of Mind and Protection for VOA Properties - 24/7
A Message from Us 1 Business Overview 2 How the Solution Works 3 Implementation Process Overview 4 Integration with Eagle Eye Networks 5 Partnering with Existing Security Guard Services 6
of Contents
Table
Dear Volunteers of America,
The Near Future and Blue Eye are grateful for the opportunity to partner to provide comprehensive remote video monitoring for your organization.
First, let us begin by offering a sincere thanks to you and your more than 16,000 colleagues
for the mission-driven work Volunteers of America does everyday. Blue Eye is a Salt Lake City-based company and therefore has the opportunity to see firsthand the positive impact your organization has on the local community every day. VOA is uplifting cities across the nation through the critical, life changing services you offer.
Blue Eye was formed with the core purpose of protecting people, property and assets.
Since Blue Eye was founded more than a decade ago, the company has lived and breathed
this purpose across tens of thousands of properties nationwide.
Remote video monitoring (RVM) is a fast-growing segment of the security industry – and with good reason. Property owners and managers are adopting this technology at an increased rate given its effectiveness in deterring crime and rapid response to potential threats or incidents.
Blue Eye distinguishes itself from an increasingly crowded field of competitors as the industry’s most flexible provider. We never apply a one-size-fits-all approach to monitoring a site. We recognize that every property is unique and are constantly reevaluating how to most effectively monitor each property we serve.
We look forward to earning the opportunity to support VOA’s expansive footprint.
Fredrick Maynor
Founder, The Near Future
fm2@thenearfuture.net
Justin Henriksen
CEO, Blue Eye
jhenriksen@goblueeye.com
1
A Message from Us goblueeye.com fm2@thenearfuture.net 203.951.3726
Blue Eye turns existing cameras into a proactive security solution without the need to rip and replace
Monitoring: By the Numbers
Typical Customer Pain Points
Freq ent criminal activity (vandali m, theft, loiterin Utilizin co tly manned ard ($50k+ per year
Inability to effectively mea re efficacy of exi tin ol tion Reactive, after-the-incident approach doe n’t deter crime
Our Differentiators
Camera a no tic intelli ent platform – no rip and replac Proactive deterrence with real-time re pon e and di patc Uniq e, ite- pecific ec rity protocol foc ed on re lt Dedicated, white- love acco nt team foc ed on yo r cce Comprehen ive reportin and analytic to demon trate efficacy
Comprehensive Reporting Capabilities
O r rich reportin capabilitie a re ate dozen of data point , providin yo r team with comprehen ive report incl din incident, BOLO , and ite mmarie .
Demon trate ROI thro h advanced analytic and clear metric
Derive intelli ent in i ht to inform trate ic b ine deci ion
Uncover previo ly hidden opport nitie to bol ter operational performanc
Create c tomized report to enerate tar eted in i ht
90 seconds Average Response Time 40+ States Served 3 SOCs 98% Site Retention Rate 1,000,000+ Alarms Handled per Month 0.001% Response Slippage
Cannabis Suspicious Events: 2,340 Dispatches: 6 Construction Suspicious Events: 18,846 Dispatches: 300 Energy Suspicious Events: 1,716 Dispatches: 16 Logistics Suspicious Events: 678 Dispatches: 318 Manufacturing Suspicious Events: 11,004 Dispatches: 174 Mutli-Family Suspicious Events: 10,224 Dispatches: 270 Retail Suspicious Events: 23,718 Dispatches: 2,172 Self-Storage Suspicious Events: 80,214 Dispatches: 864 Key Markets Served with Annual Performance Data (2023) 2 Business Overview
Select End Customers goblueeye.com fm2@thenearfuture.net 203.951.3726
How the Solution Works
Whether you’re implementing or expanding your security system, Blue Eye works directly with your team to ensure optimal coverage at minimal cost.
When a threat is detected, our solution analyzes the situation and routes threats
to our live monitoring team for dispatch and response based on defined protocols.
3 Detection Respond
Monitor Detection Analysis Existing Cameras Blue Eye APIX Blue Eye Cloud Live Monitoring Response Result Report Custom Protocols Deter or Dispatch Report
Every step of the Implementation Process was designed with our end-customer in mind. We seek to preserve our end-customer’s bandwidth by ensuring seamless integration.
1
1 Finalize Contract
ocumen SLAs, pa men erm
Review Confiden iali A reemen
Comple e “Response Pro ocol” for Ob ain si na ure and execu e con rac
Ob ain si na ures and execu e con rac
VOA time commitment: 2 hours
4 Install
The Near Fu ure ins alls he Blue e server on si e, promp in he Blue e Implemen a ion Technician o ini ia e sof ware se u
The Near Fu ure o confi ure hardware based on ins alla ion plan scope of work In e ra ion es ed for an issues or discrepancie
VOA a en presen on si e for walk hrou h
2 Receive Equipment
The Near Fu ure invoices VOA si e for equipmen down pa men
VOA pa s down pa men
Blue e ships equipmen o
The Near Fu ure in an icipa ion of ins all
3 Preparing for Install
ocumen SLAs, pa men erm
Review Confiden iali A reemen
Comple e “Response Pro ocol” for Ob ain si na ures and execu e con ract
Note: equipment referenced here will not be required if site is leveraging Eagle Eye Networks
5 Account Set-up
The Near Fu ure will schedule an onboardin call wi h VOA si e o discuss pain poin s, confirm emer enc con ac s and finalize pro oco
The Near Fu ure will send VOA si e an email wi h a summar of he onboardin cal
Blue e in roduces dedica ed Cus omer
Success eam o VOA si
The Near Fu ure and Blue e will confirm billin wi h VOA si e. VOA si e will be invoiced
b The Near Fu ure
6 30-day Site Calibration
Blue e o closel moni or he s s em s performance and make needed adjus men s o op imize effec iveness
Implementation
Process Overview 4 Detection Respond
Finalize
2 Receive Equipment 3 Preparing for Install 4 Install
Account
Set-up
30-day Site
Calibration
Contract
5
6
Key Stakeholders Involved: Blue Eye The Near Future VOA VOA time commitment: 30 minu es VOA time commitment: 1 hour VOA time commitment: None VOA time commitment: None VOA time commitment: 2 hours
Integration with
Eagle Eye Networks
Blue Eye is pleased to offer a strategic integration with our partners at Eagle Eye Networks (EEN). This integration enhances the capabilities of our platform and reinforces our position as the industry-leading remote video monitoring provider.
Integration Benefits
Unified Hardware Utilization: By using existing EEN hardware, we eliminate the need to install additional servers on our end-customer's network. This supports our principle that customers should not need to replace existing equipment to benefit from superior monitoring services.
Rapid Deployment: Our setup process is expedited because it no longer requires the shipping and installation of new
hardware. This allows us to quickly transition sites to evaluation and configuration.
Simplified Setup Process: Utilizing the EEN VMS reduces the complexity of setup. There is no need for our end customer s IT manager to find and provide credentials for each camera. Compatibility with EEN ensures seamless integration with our service.
How it Works
About Eagle Eye Networks
Eagle Eye Networks platform enables remote access to live and recorded video, enhancing security and eff iciency. They incorporate advanced analytics and AI for actionable insights and automated processes. With a focus on reliability and innovation, Eagle Eye Networks facilitates seamless video monitoring and management for diverse applications.
5
Detection Respond
Cloud
Eye Bridge
Eye Switch
Blue Eye Monitoring
Eagle Eye Cloud Eagle
Eagle
Blue Eye Monitoring Center
Partnering with Existing
Security Guard Services
Some properties require an extra layer of vigilance and responsiveness. Recognizing this,
the Blue Eye solution was designed to operate seamlessly alongside on-site guards. This partnership enhances situational awareness, ultimately allowing for quicker response
times and more effective threat mitigation.
More Than Just Deterrence
Combining remote video monitoring with on-site guards is a win-win for properties seeking extra coverage.
tilize cameras and sensors to monitor large areas simultaneously, com lementing the hysical resence of security guards. This combination ensures that every corner of the ro erty is monitored, reducing blind s ot Detect sus icious activities instantly and alert on-site security guards in real time. This roactive a roach enables quick res onse to otential threats, minimizing the risk of security breaches.
O erate around the clock, roviding continuous monitoring even during non-business hours or when hysical security guards are on breaks.
Cost-Savings Still Possible
Remote video monitoring reduces the need for additional on-site ersonnel while still maintaining continuous monitoring. Pro erties don’t need to com letely trade out their security guards in order
to realize cost-savings. In fact, augmenting with remote video monitoring results in o timized resource allocation, enabling organizations that reviously required, for instance, two full-time on-site guards, to reduce that burden down to one without com romising security standards.
Use Cases of Combined Approach
On-site guards can assist with entry / e it management based on video monitoring data, reducing nuisance alarms and enhancing customer e erience
Guards can hysically verify and cover areas not monitored by cameras, roviding visual evidence of trouble s ots to address security concerns rom tly
On-site guards confirm re orted activities and directly escalate to local authorities, streamlining coordination efforts and ensuring swift res onse to security incidents
After security events, guards res ond to gather details and evidence for insurance claims, minimizing monitoring center involvement and roviding thorough incident resolution.
Introducing Blue Eye x Secyre
In 2018, Blue Eye entered into a joint venture with Secyre, a security technology com any that binds ro erties, security rofessionals and communities together through a web-based dis atch a lication. Secyre increases safety and decreases crime by allowing businesses to summon rofessional, affordable guard services from anywhere with only the ush of a button. Secyre is ideal for organizations wanting to leverage on-site guards on an asneeded basis.
6
goblueeye.co f 2@thenearfuture.net 203.951.3726
This document was prepared for The Near Future
by Jermain Lee, Director of Implementation, at Blue Eye
Thank you for the Opportunity