Overview of the SiteGuard101™ Remote Video Monitoring Solution Delivering Peace of Mind and Protection to Elevance Health Properties Nationwide Prepared for Nick Tiemann, Director of Global Physical Security & Technology | May 2024
Message from CEO 1 Business Overview 2 How the Solution Works 3 Wellness Industry Use Cases 4 How We Partner with Security Guards 5 Implementation Process Overview 6 Table of Contents www.security101.com jeff.wasden@security101.com
Dear Nick,
We are grateful for the opportunity to propose a comprehensive remote video monitoring solution for
a select number of Elevance Health properties nationwide.
First, let me begin by offering a sincere thanks to you and the rest of the Elevance Health team for continuing to place your trust in Security 101. We take our relationship with you very seriously and are committed to serving you with best-in-class security solutions.
While I know we discussed it at ISC West last month, I’m beyond pleased to formally introduce you to SiteGuard 101™, powered by Blue Eye, Security 101’s remote video monitoring solution. SiteGuard 101™ was established with the core purpose of protecting people, property and assets. Since launching this offering, we’ve lived and breathed this purpose across many different properties nationwide.
Remote video monitoring (RVM) is a fast-growing segment of the security industry – and with good reason. Property owners and managers are adopting this technology at an increased rate given its effectiveness in deterring crime and rapid response to potential threats or incidents. As one of the
largest managed health care companies in the country, I know we don’t have to convince you about
the importance of ensuring a safe, protected environment for your clients and employees.
SiteGuard 101™ distinguishes itself from an increasingly crowded field of competitors as the remote video monitoring sector's most flexible provider. We always take a one-size-fits-one approach to monitoring a site. We recognize that every property is unique and are constantly reevaluating how to most effectively monitor each property we serve.
We look forward to earning the opportunity to explore where within the Elevance Health organization SiteGuard 101™. Please don’t hesitate to reach out to me directly should any questions or concerns arise.
Jeff Wasden Vice President of Sales
jeff.wasden@security101.com
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A Message from Us www.security101.com jeff.wasden@security101.com
Monitoring: By the Numbers
Typical Customer Pain Points
1,000,000+
0.001%
Frequent criminal activity (vandalism, the t, loitering
Utilizing costly manned guards ($50k+ er year
Inability to effectively measure efficacy o existing solution
Reactive, a ter-the-incident a roach doesn’t deter crime
Our Differentiators
Camera agnostic intelligent lat orm – no ri and re lac
Proactive deterrence with real-time res onse and dis atc
Unique, site-s ecific security rotocols ocused on result
Dedicated, white-glove account teams ocused on your succes
Com rehensive re orting and analytics to demonstrate efficacy
Comprehensive Reporting Capabilities
Our rich re orting ca abilities aggregate dozens o data oints, roviding your teams with com rehensive re orts including incident, BOLOs, and site summaries.
Demonstrate ROI through advanced analytics and clear metric
Derive intelligent insights to in orm strategic business decision
Uncover reviously hidden o ortunities to bolster o erational er ormanc
Create customized re orts to generate targeted insights
90 seconds Average Response Time 40+ States Served 3 SOCs 98% Site Retention Rate
Alarms
per Month
Handled
Response Slippage
Cannabi Suspicious Events: 2,340 Dispatches: 6 Con truction Suspicious Events: 18,846 Dispatches: 300 Energy Suspicious Events: 1,716 Dispatches: 16 Logi tic Suspicious Events: 678 Dispatches: 318 Manufacturing Suspicious Events: 11,004 Dispatches: 174 Mutli-Family Suspicious Events: 10,224 Dispatches: 270 Retail Suspicious Events: 23,718 Dispatches: 2,172 Self-Storage Suspicious Events: 80,214 Dispatches: 864 Key Markets Served with Annual Performance Data (2023) 2 Business Overview SiteGuard101™, powered by Blue Eye turns existing
cameras into a proactive security solution without
the need to rip and replace
elect End Customers www.security101.com jeff.wasden@security101.com
S
How We Partner
with Security Guards
Some properties require an extra layer of vigilance and responsiveness. Recognizing this,
the SiteGuard101™, powered by Blue Eye solution was designed to operate seamlessly alongside on-site guards. This partnership enhances situational awareness, ultimately allowing for quicker response times and more effective threat mitigation.
More Than Just Deterrence
Combining remote video monitoring with on-site guards
is a win-win for properties seeking extra coverage.
Utilize ca eras an sensors to onitor large areas si ultaneously, co ple enting the physical presence of security guar s. This co bination ensures that every corner
of the property is onitore , re ucing blin spot Detect suspicious activities instantly an alert on-site security guar s in real ti e. This proactive approach enables quick response to potential threats, ini izing the risk of security breaches. Operate aroun the clock, provi ing continuous onitoring even uring non-business hours or when physical security guar s are on breaks.
Cost-Savings Still Possible
Re ote vi eo onitoring re uces the nee for a itional on-site personnel while still aintaining continuous onitoring. Properties on’t nee to co pletely tra e out their security guar s in or er
to realize cost-savings. In fact, aug enting with re ote vi eo onitoring results in opti ize resource allocation, enabling organizations that previously require , for instance, two full-ti e onsite guar s, to re uce that bur en own to one without co pro ising security stan ar s.
Use Cases of Combined Approach
On-site guar s can assist with entry / exit anage ent base on vi eo onitoring ata, re ucing nuisance alar s an enhancing custo er experience
Guar s can physically verify an cover areas not onitore by ca eras, provi ing visual evi ence of trouble spots to a ress security concerns pro ptly
On-site guar s confir reporte activities an irectly escalate to local authorities, strea lining coor ination efforts an ensuring swift response to security inci ents
After security events, guar s respon to gather etails an evi ence for insurance clai s, ini izing onitoring center involve ent an provi ing thorough inci ent resolution.
Introducing Blue Eye x Secyre
In 2018, Blue Eye entere into a joint venture with Secyre, a security technology co pany that bin s properties, security professionals an co unities together through a web-base ispatch application. Secyre increases safety an ecreases cri e by allowing businesses to su on professional, affor able guar services fro anywhere with only the push of a button. Secyre
is i eal for organizations wanting to leverage on-site guar s on
an as-nee e basis.
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www.security101.com jeff.was en@security101.co
Every step of the Implementation Process was designed with our end-customer in mind. We seek to preserve our end-customer’s bandwidth by ensuring seamless integration.
1 Finalize Contract
2 Receive Equipment
1 Finalize Contract
Document SLAs, a ment term
Review onfidentialit Agreemen om lete “Res onse Protocol” for Obtain signatures and execute contract
3 Preparing for Install 4 Install 5
Account
Set-up
The Reseller installs the SiteGuard101™
server on site, rom ting the Im lementation
Technician to initiate software set u
The Reseller to configure hardware based on installation lan sco e of work
Integration tested for an issues or discre ancie
End ustomer resent on site for walkthrough
2 Receive Equipment
The Reseller invoices the End ustomer for equi ment down a men
End ustomer a s down a men
SiteGuard101™, owered b Blue E e shi s equi ment to the Reseller in antici ation of install
6
30-day Site
Calibration
Account Set-up
SiteGuard101™ im lementation Technician to schedule onboarding call with the End ustomer to discuss ain oints, confirm emergenc contacts and finalize rotoco
SiteGuard101™ to send the End ustomer an email with a summar of the onboarding cal
SiteGuard101™ introduces dedicated ustomer Success team to the End ustome
The Reseller to confirm billing with the
End ustomer. The End ustomer will be invoiced b the Reseller
3 Preparing for Install
Document SLAs, a ment term
Review onfidentialit Agreemen om lete “Res onse Protocol” for Obtain signatures and execute contract
SiteGuard101™ to closel monitor the s stem s erformance and make needed adjustments to o timize effectivenes
The End ustomer to contact if there are an concerns or issues that surface
Implementation
Process Overview 6 Detection Respond
End-Customer time commitment: 2 hours
Install www.security101.com jeff.wasden@security101.com
30-day Site Calibration
Key Stakeholders nvolved: SiteGuard101™ Reseller End-Customer End-Customer time commitment: 30 min End-Customer time commitment: 1 hour End-Customer time commitment: None End-Customer time commitment: None End-Customer time commitment: 2 hours
Thank you for the Opportunity