Fall 2016
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Log in to the College computers and wireless network. Use the computer labs and printing. Access Blackboard, Office 365 and myDouglas. Get or replace your student ID card. Change your default email address. Reset your password. Secure your data.
If you have any suggestions for this guide, please contact the CEIT Help Desk at 604 527 5330 or helpdesk@douglascollege.ca
welcome
This guide is published by the Centre for Educational and Information Technology (CEIT) to help you:
Enjoy your time at Douglas. It’s a pleasure to have you here! Best, CEIT GET IT — IT Services for Students is published by the Centre for Educational and Information Technology of Douglas College. Design, writing and editing: Glauce Fleury | Cover: Tim Paul | Images: Stock images | ©2016 Douglas College | All rights reserved.
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Students Helping Students ........................................ 6 New Westminster campus ............................. 6 Coquitlam campus ......................................... 7
contents
Student ID Card ........................................................... 8 Why my student ID is important ................... 8 How I get my student ID card ....................... 9 Valid government-issued photo ID ................ 9 I lost my student ID card .............................. 10 Compass Card ............................................... 10 Service Counters ....................................................... 11 Services available ........................................ 11 Hours of operation ....................................... 11 Network Access ........................................................ 12 Logging in .................................................... 12 Changing my password ............................... 12 Changing my default email .......................... 13 Wireless Access ......................................................... 14 Connecting ................................................ 14 Troubleshooting .......................................... 14
Online Learning ............................................................................. 20 Logging in ....................................................................... 20 Blackboard resources ...................................................... 21 Blackboard tutorials ......................................................... 22 Changing my password .................................................... 22 Computer Labs ............................................................................... 23 Location ........................................................................... 23 Policies ............................................................................ 24 DSU computer lab ........................................................... 24 Print Copies .................................................................................... 25 PayPrint stations .............................................................. 25 Protecting my quota of free copies ................................. 25 Reducing printing ............................................................ 26 DSU printing, faxing and scanning ................................. 26 IT Security ..................................................................................... 27 Keeping my data and devices secure .............................. 27 Passwords and passphrases ............................................. 28 Creating passphrases ...................................................... 28 Detecting phishing ........................................................... 28
Help Desk ................................................................. 15 Contacts ...................................................... 15 Hours of operation ...................................... 15
If you’re interested in learning more about a specific content, click any line to go directly to its page.
myDouglas ................................................................ 16 Logging in .................................................... 17 Changing my password ................................ 17 Office 365 ................................................................... 18 Logging in ...................................................... 19
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The CEIT Student Assistants can respond to your requests for help with: • ID cards • Logins • Computer functionality • Printing • Wireless • Connectivity
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he Students Helping Students (SHS) service offers on-campus technology support to Douglas students (except for the summer). This support is provided by co-op students on a one-on-one basis.
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Photos: Glauce Fleury
Huy Nguyen, CEIT Student Assistant in Coquitlam
Coquitlam campus Huy can help you in the computer labs (A building - 2nd floor), library, atrium and collaborative stations in the C and D buildings. Hours Monday-Friday: 8:30am-4:30pm Phone or text: 604 306 4777 Email: dlshs@douglascollege.ca
Amy Deng, CEIT Student Assistant in New West
New Westminster campus Amy can help you in the computer labs (5th and 6th floors), library, concourse and collaborative stations (3rd and 4th floors, between the North and South buildings). Hours Monday-Friday: 8:30am-4:30pm Phone or text: 604 396 4475 Email: nwshs@douglascollege.ca
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Some of their responsibilities are daily scheduled visits to the computer labs, atrium, concourse and the library, and daily coverage at the CEIT service counters. They’ll be constantly moving around those areas. The SHS service has proved to be a successful initiative. More than 6,000 student requests for help were answered by our coop students (both campuses combined) since the beginning of the service in 2013. You should give it a try.
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If you need support outside of the student assistants’ shifts, please contact the CEIT Help Desk.
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our student ID card is your official Douglas College photo identification. Valid for five years, the ID card is produced by the Centre for Educational and Information Technology (CEIT). Student ID cards are available to registered students taking classes in the current semester.
Why is my student ID card important? •
Check the current hours and locations to obtain your ID at http://www.douglascollege.ca/studentidhours
id STUDENT
How do I get my student ID card?
Go to the CEIT Service Counter at the New Westminster or Coquitlam campus. Bring a valid government-issued photo identification (list below).
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It’s your library card and gives you access to the library databases on- and off-campus. When travelling with your U-Pass BC on Compass Card, students must also travel with their valid student ID card at all times. If you don’t provide your valid student ID card when asked, you might get a fine and your Compass Card could be confiscated. It gets you discounts for the College underground parking. It proves your identity during exams. It’s required to pick up confidential information from the Registrar’s Office. It’s required to access campus facilities outside of regular hours and periods
Student ID card sample
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of limited access, such as Sundays and holidays. It allows access to rooms that are specific to your program.
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Valid government-issued photo ID is required To obtain your student ID card, you must present a valid government-issued photo ID. The name that appears on this document must match the student’s name as registered at Douglas. Valid government-issued photo ID includes (*): • Driver’s licence • Passport • BC identification card • BC Services card • Canadian Permanent Resident card • INAC CIS card • Immigration card • Interim Verification card issued by Douglas College (*) Canadian and non-Canadian government-issued photo IDs (and other valid government-issued photo IDs) must be in English. NOTE: Expired or photocopied ID cards won’t be accepted.
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What if I lose my student ID card?
Photo: Glauce Fleury
Government-issued photo ID is still required when requesting a replacement card. There’s a $20 charge to issue a new ID (cash only). Learn more: http://www.douglascollege.ca/loststudentid
he CEIT Service Counters provide the services below at the New Westminster and Coquitlam campuses:
Visit: http://www.douglascollege.ca/ upass
Student ID cards Password/PIN resets Assistance with login issues Assistance with wireless connectivity
New Westminster (Library | Room N2100B) Monday-Friday: 8:30am-4:30pm Closed daily: 1-2pm Weekends closed Coquitlam (Room B1250) Monday-Friday 8:30am-4:30pm Closed daily: 12-1pm Weekends closed
Email: upassbc@douglascollege.ca Call: 604 527 5770 NOTE: In person, go to the Cashier’s Office at the New Westminster campus.
CEIT Service Counter hours are subject to change. Please check: http://www.douglascollege.ca/studentidhours GET IT — IT Services for Students ©
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COUNTERS
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How can I learn more about U-Pass BC on Compass Card?
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You can obtain your new student ID card from the CEIT Service Counters: Room N2100B (inside the Library) at the New Westminster campus or Room B1250 at the Coquitlam campus.
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s a Douglas College student, you have College Network Access credentials to log in to computers in the labs and libraries. These credentials are your username and password.
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1. E nter your username (9-digit student number). 2. E nter your password (your default PIN is your birthdate in the format DDMMYY). NOTE: As soon as you log in, change your PIN to protect your account.
When you log off the College computers, your working files will be automatically deleted from the hard drive. Make sure you regularly back up your files on an external storage device such as a flash drive.
How can I change my default email address?
1.
How should I change my password?
Use the Self-Service Password Reset, a web-based portal that allows you to reset your password without having to contact the CEIT Help Desk. 1. Go to https://sspr.douglascollege.ca 2. Enter your username (image 1). 3. Click Next. NOTE: The next screen will ask for a temporary security code that has just been sent to your registered email address — by default, your myDouglas account. 4. Enter the code in the field available.
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5. Click Next. NOTE: The next screen will ask for your new password. 6. Enter and re-enter your new password. 7. Click Next. NOTE: Now you can use your new password to log in.
How can I log in to the College network?
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2. 3. 4. 5. 6. 7. 8.
Go to http://sspr-reg.douglascollege.ca NOTE: A pop-up window will appear. Enter your current network credentials. Click Log In. NOTE: A new screen will confirm that the process is about to start. Click Next. NOTE: The next screen will ask for your password. Enter your password. Click Next. NOTE: A new screen will show your currently registered email. Replace it with the email address you want to use. Click Next. NOTE: You registered a new email. Any future Microsoft password reset requests will be sent to this address.
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our credentials as a Douglas College student will give you access to the wireless (Wi-Fi) network while you’re at one of our campuses.
How can I connect to the Internet with my mobile devices?
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1. Choose Douglas College Internal from the list of available wireless networks (image 2). 2. Click Connect. 3. Enter your username and password when prompted. NOTE: You may be prompted to accept a security certificate. 4. To accept it, click Accept or Continue. NOTE: Now your wireless device is connected to the Internet.
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he CEIT Help Desk is staffed by skilled technicians who solve problems for students and employees having difficulty with Collegeowned technology. What information may I need to provide when calling for support?
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Your name (as registered at Douglas) • Your student ID number Name of your Blackboard course(s) Your instructor’s name Problem details, including your location The computer number, if you are in a room with more than one machine Error messages, if there are any NOTE: If you leave a voice message, please provide a phone number so we can contact you.
Contact P: 604 527 5330 E: helpdesk@douglascollege.ca
What if I need troubleshooting? Many laptops have a physical switch to turn on wireless networking. Ensure the switch is on. If you’re still having problems, please contact the CEIT Help Desk at helpdesk@douglascollege.ca or 604 527 5330.
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Hours of operation
We provide phone and email support six days a week. To learn more, go to our page on the College website: http://www.douglascollege.ca/helpdesk. Check back often, as details may change. On this page, you’ll also find service alerts and information about resources. Douglas College | CEIT
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he myDouglas portal — which used to offer a Douglas College email account to all students — will be phased out by 2017. Beginning of the fall 2016 semester, this email is being replaced by Microsoft Office 365.
1. Go to http://www.mydouglas.ca 2. In the myDouglas Portal Email Login area, enter your 9-digit student number in the User ID field. 3. Enter your birthdate (in the DDMMYY format) in the PIN field. 4. Click the Login button. NOTE: Initially, your PIN (password) is your birthdate (DDMMYY). Change your PIN immediately to protect your account. Remember you can log in to myDouglas on only one computer at a time.
Students registering for the fall 2016 will be in a transition period where they’ll have both the myDouglas and the Office 365 email accounts. Review your myDouglas account and forward any email messages you want to keep to your Office or other email account. The College won’t move old myDouglas email messages. If you need to locate your email address, log in to myDouglas and look under the myDouglas Home tab. The format is your name @portal.douglas.bc.ca.
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How can I log in to myDouglas?
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Don’t forget to log out of myDouglas and close the browser windows where you typed your credentials.
I forgot my password. How can I change it?
1. Go to myAccount. NOTE: The page will show the User Login area. 2. Enter your student ID number in the User ID field. 3. Click the Forgot PIN?/Change PIN? button. 4. Answer the security question. NOTE: If you haven’t created your security question, call the CEIT Help Desk at 604 527 5330 to have your account reset. Douglas College | CEIT
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accounts will be redirected or moved to Office 365. But if you want to keep old messages you have in your myDouglas account, please forward them to Office 365 or other personal email. The College won’t be moving the old myDouglas email messages to Office 365.
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rom September 2016, all Douglas College registered students will have free access to Microsoft Office 365 software in the Canadian cloud. That means we’re phasing out myDouglas email services. Learn more below.
Which programs are included in Office 365? Word, PowerPoint, OneNote, Excel, 1 Terabyte of OneDrive space and a new College email account. When will my Office 365 account be created? When you register for your first class. Blackboard email communications were already switched over to use Office 365. Will myDouglas email be replaced completely? Yes, myDouglas will be active until 2017 only. Now, all registered students have a new email address. If you’ve registered for the fall, you’ll be part of a transition period when you’ll have both myDouglas and Office 365 email accounts. Will the important emails be sent to my new account? Yes, any mailing that currently goes to myDouglas
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How can I log in to Office 365?
1. Go to the Douglas College website. 2. Hover over the Login drop-down menu. 3. Select Office 365. Note: your username will be in this format: last name + first name initial + number @student.douglascollege.ca. Your password is the same one used to connect to the wired and wireless networks. Alternatively, you can log in at http://portal.office.com
If you have any questions, please contact the CEIT Help Desk at 604 527 5330 or helpdesk@douglascollege.ca
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What can I access in Blackboard?
You’ll have access to course materials uploaded by your instructor, including course outlines, lecture notes, quizzes and assignments. You’ll also have access to communication tools such as discussion boards and course messages.
How can I log in?
1. Go to http://www.douglascollege.ca 2. Place the mouse over the Login link on the top right to see the options (image 3).
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6. Click Login. NOTE: Blackboard will open. In the centre pane, under the My Courses module, you’ll see the courses you’re enrolled in. To find a particular course, look for its number, section and term. As an option to log in, go to the direct link: http://learn.douglas.bc.ca
Image 3
When you finish your activities, don’t forget to log out of Blackboard and close the browser windows where you typed your credentials.
How can I learn more about the Blackboard resources?
3. Click Blackboard Community. NOTE: A new window will show the login area on the left (image 4). 4. Type your 9-digit student ID number in the Username field. 5. Type the first 6 digits of your myDouglas PIN in the Password field.
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Image 4
lackboard is the Learning Management System (LMS) used by Douglas College for online teaching and learning.
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In Blackboard Community, you’ll see the Student Resources tab. Here you’ll find the Get Started with Blackboard course, helpful tips, links for information about the login process and password reset, and an entire How To tab that answers frequently asked questions (FAQs) about Blackboard. You’ll also find a Browser Check link to confirm that your browser will work with Blackboard. Douglas College | CEIT
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Are there any Blackboard tutorials available?
Yes. Click the How To tab under Student Resources. Within each module, you can view tutorials targeting frequently asked questions (FAQs).
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omputer labs are available to registered students with valid identification. You can use these spaces to study, do your research and work on your assignments.
At the New Westminster campus, there are 9 labs. They’re located in the North building on the 5th and 6th floors: rooms N5105, N5107, N5109, N5111, N6105, N6107, N6109, N6111 and N6212 (open lab).
How can I change my Blackboard password?
Operating hours and other details can be found at http://www.douglascollege.ca/labs Photo: Glauce Fleury
labs
1. Go to myAccount. NOTE: The page will show the User Login area (image 5). 2. Enter your student ID number in the User ID field. 3. Click the Forgot PIN?/Change PIN? button. 4. Answer your security question. NOTE: If you haven’t created your question, call the CEIT Help Desk to have your account reset.
At the Coquitlam campus, there are 4 labs. They’re located in the A building on the 2nd floor: rooms A2030, A2110, A2130 and A2270 (open lab).
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COMPUTER
Where are the computer labs located?
If you need technical support, please contact the CEIT Help Desk at 604 527 5330. The computer labs at both campuses are mainly used for classes
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Open labs are rooms where classes are not scheduled. All the other labs are often used for instruction, but you’re welcome to use them when there are no classes being taught.
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ouglas College students are allowed to print 300 pages free of charge per semester. You can go ahead and print from any machine until you’ve used your quota. At the beginning of each semester, your quota will be reset to 300 pages.
Yes. You must follow two policies: Use of College Resources Policy (A20.01.03) and Computer Use Policy (A20.01.05). Please read carefully the guidelines for email and Internet usage (Appendix A — Policy A20.01.03). More at http://www.douglascollege.ca/adminpolicies
Computer lab at the DSU
Of course you can continue to print, but you’ll have to pay for extra copies. The cost per page is $0.10 for black and white, and $0.50 for colour printing. We have PayPrint stations at: • Both campus libraries • Room N6212 at the New Westminster campus • Room A2270 at the Coquitlam campus NOTE: Detailed instructions are available in the computer rooms, library and at http://www.douglascollege.ca/printing
In Coquitlam, you can use the DSU computers in the lounge located in room A1190. For printing (more on page 26), ask the DSU staff. Office hours: Monday-Friday, 9:30am-4pm, with reduced hours in the summer semester.
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Don’t eat or drink in the computer labs. Prioritize school work. Avoid noise that disturbs other students. GET IT — IT Services for Students ©
Remember to recycle your pages. Recycle boxes are located next to every printer.
How can I cancel my print job?
If you send the file to the printer, you can’t cancel it. Don’t waste your 300-page printing limit on a bad print job. Preview your work before printing it.
COPIES
You can also study in the lab provided by the Douglas Students’ Union (DSU) at the New Westminster campus. Their office can be accessed from the College’s North Building (4th floor exit, near Amelia Douglas Gallery) or from 7th Street. The lab is located on the 2nd floor of their building. To use it, talk to the DSU front desk.
What happens if I need to print more than 300 pages?
Are there any policies I should be aware of?
How can I protect my quota of 300 pages? • •
Log off the computer when you’re done. Don’t share your password with anyone.
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How can I reduce unnecessary printing?
Some instructors are looking for ways to reduce the amount of pages that students are required to print for their courses by accepting assignments online. You can do your part by limiting the number of bad print jobs. See the tips below:
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Review information on screen rather than on paper. Use the Print Preview feature to see what your print job looks like and adjust the document format before printing. Double-check what you need to print. Most applications allow you to select which pages to print.
Difficulties printing? Contact the CEIT Help Desk at helpdesk@douglascollege.ca or 604 527 5330.
How can I keep my information and devices secure? •
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Printing in the DSU Computer Lab
If you’d like to print copies at the DSU, the cost per page is $0.05 for black and white, and $0.35 for colour printing. To use the service: • See the DSU front desk to set up a print account. • Bring your student ID card.
Faxing and scanning with the DSU
The DSU also provides faxing and scanning to Douglas students. These services are available at both New Westminster (main office front desk) and Coquitlam campuses (AB Atrium Kiosk). • Scanning: free • Faxing: local and toll-free faxes have no cost; long-distance faxes cost $0.75 per call To use any of these services, please speak to the DSU staff in one of our campuses. For the DSU hours, go to the Computer Labs section. 26
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Keep your devices upto-date with the latest security settings and patches (corrections or improvements to programs that remove the security vulnerability). Run antivirus software on your devices and keep it current (available from app stores, antivirus vendor sites and providers of operating systems). Don’t leave your devices unattended. Externally label your USB devices. If you lose them, they can be returned to you. Back up your coursework and data often. Don’t share your password with others. Choose strong passwords where possible. Passphrases are even better. Don’t fall for phishing attempts — emails designed to trick you into giving up your credentials or other personal information (legitimate organizations won’t ask for these via email). Don’t click unknown or unexpected email attachments or links. Only download from trusted sources.
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SECURITY
echnology plays an important role in our daily lives. IT Security risks and concerns aren’t always top of mind, but it’s vital to protect yourself and the College from potential harm.
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Passwords and Passphrases
How can I create a passphrase? •
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How to detect a phishing email • • • •
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Contains poor grammar and spelling. Has a link that doesn’t go where it’s supposed to. Claims to be from an internal email address, but is actually from an external email address. May include attachments in PDF or Word formats designed to trick you (more about it on page 27). GET IT — IT Services for Students ©
notes
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Choose four random words, e.g., rhino cloud pierced donut. Create an image in your mind combining the four words, e.g., the rhino pierced the cloud to make a donut. Words like rhino can prompt us to create Remove spaces as some a good passphrase systems don’t like spaces in user credentials, e.g., rhinopiercedclouddonut. Optionally and for a stronger passphrase, add uppercase letters, numbers and punctuation, e.g., Rhinopiercedcloud4donut!
___________________________________ ___________________________________ ___________________________________ ___________________________________ ___________________________________ ___________________________________ ___________________________________ ___________________________________ ___________________________________ ___________________________________ ___________________________________ ___________________________________ ___________________________________ ___________________________________ ___________________________________ ___________________________________ ___________________________________ ___________________________________ ___________________________________ ___________________________________ ___________________________________ ___________________________________ ___________________________________
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When hackers developed techniques to guess weak passwords, strong passwords became crucial. A strong password is long and contains mixed case, numbers and punctuation. A passphrase is made up of a sequence of words (and may also contain mixed case, numbers and punctuation). Passphrases are longer, easier to type and easier to remember (you can associate them with an unusual scene).
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