7 Things You Need to Know about CEIT Services
Student version Fall 2017
1. Student ID Card You’ll need your student ID card to pick up library materials and access our campuses outside regular hours. When taking transit, you must carry your student ID card with your U-Pass BC on Compass Card. If you don’t provide your student ID when asked, you might get a fine and your Compass Card could be confiscated. The link below tells you when and where to get your student ID. www.douglascollege.ca/studentidhours
2. Students Helping Students Except for summer, you’ll find a CEIT student assistant at each campus Monday–Friday. They can respond to requests for help with ID cards, logins, computer functionality, printing, wireless and connectivity. Our co-op students are constantly moving around, mainly in the libraries and labs. You’ll recognize them by their red vests. If you don’t see them, call or text 604 396 4475 (New West) or 604 306 4777 (Coquitlam). www.douglascollege.ca/shs
3. CEIT Help Desk Our skilled staff is available to help you when you have difficulty with College-owned technology. You may want to contact our co-op students first. If they’re not able to help you, email helpdesk@douglascollege.ca or call 604 527 5330. www.douglascollege.ca/helpdesk
4. Office 365 As part of the College licensing agreement, Douglas is able to provide Office 365 software and services to all registered students. This Canadian cloud service gives you free access to Word, Excel, PowerPoint, OneNote, 1 Terabyte of OneDrive space and a College email address (@student.douglascollege.ca). www.douglascollege.ca/office365
5. Printing You may print 300 pages free of charge per semester from any machine in the libraries, computer labs or the New West glassed-in area in the concourse. If you need to print beyond that, you’ll pay for extra copies. PayPrint stations are available at both campus libraries, room N6212 (New West) and room A2270 (Coquitlam). At the beginning of each semester, your quota is reset to 300 pages. www.douglascollege.ca/printing
6. CEIT Service Counters They provide student ID cards, password/PIN resets, and assistance with login issues and wireless connectivity. www.douglascollege.ca/servicecounters
7. Logins Go to www.douglascollege.ca to log in to myAccount, Blackboard and Office 365. Hover over the Login drop-down menu at the top of the website, and choose your option. To log in to the Wi-Fi, click Douglas College Internal among the available networks. If prompted to accept a security certificate, click Accept or Continue. Your credentials: To know the credentials to log in to the College computers, myAccount and Office 365, please search for “Logins & Passwords” at www.douglascollege.ca Your first steps: 1. Change your default password to ensure only you know it. Computers (network) and myAccount can have different passwords, but: • Computers - will require a password with a minimum of 15 characters. • Wi-Fi, Office 365 and U-Pass on Compass Card - require the same password used for computers. • Blackboard - requires the same password used for myAccount. info on default passwords: search for “Logins & Passwords” at www.douglascollege.ca 2. Register your personal email address for computer password reset at https://sspr-reg.douglascollege.ca. If you forget your password, when you use the self-service (https://sspr.douglascollege.ca), a code will be sent to this email to allow you to create a new one. Do not use your Douglas College email address (@student.douglascollege.ca) For complete info on IT services, visit www.douglascollege.ca/getit
Who we are
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he Centre for Educational and Information Technology is staffed by a team of skilled professionals who provide educational and administrative technologies to support students and employees at Douglas College. Students can have assistance from the teams below: • Students Helping Students — 604 396 4475 (New West) or 604 306 4777 (Coquitlam). Service not available in summer • CEIT Help Desk — 604 527 5330 or helpdesk@douglascollege.ca • CEIT Service Counters — N2100F (New West) and B1250 (Coquitlam)
7 Things You Need to Know about CEIT Services is published by the Centre for Educational and Information Technology (CEIT). Production: Glauce Fleury | Images: GraphicStock | ©2017 Douglas College | All rights reserved.