Douglas College — 7 things you need to know about CEIT services

Logins To log in to the College computers, Wi-Fi, Blackboard (*), myAccount and myDouglas, you’ll need a username and a password.

Your username is your 9-digit student number. Your password, by default, is your birthdate (DDMMYY). To protect your account, change this password after the first login. (*) If you change your myDouglas PIN to a longer one, the Blackboard password will be only the first 6 digits of your myDouglas PIN. myAccount | myDouglas | Blackboard | Office 365 Go to http://www.douglascollege.ca. At the top, hover over the Login drop-down menu and select your option.

Wi-Fi Connect to the Douglas College Internal network. If prompted to accept a security certificate, click Accept or Continue.

Office 365 Your username will be sent to your myDouglas account in the format last name + first name initial + number@student.douglascollege.ca.

Your password will be the same used to connect to the wired and wireless networks.

For complete info on IT services, go to http://www.douglascollege.ca/getit

C

Who we are

EIT is the Centre for Educational and Information Technology of Douglas College. The department is staffed by a team of skilled professionals, most with computer technology backgrounds. We provide educational and administrative technologies to support students, faculty and staff at the College.

Our department has seven support teams: • • • •

Academic Technology Services Application Services Desktop and Help Desk Services Infrastructure Services

• IT Security • Office of the CIO • Projects and Business Solutions

7 Things You Need to Know about CEIT Services is published by the Centre for Educational and Information Technology (CEIT). Production: Glauce Fleury | Cover photo: Graphic Stock | ©2016 Douglas College | All rights reserved.

7 Things You Need to Know about CEIT Services

Students Helping Students

Office 365 (Canadian cloud)

Except for summer, you’ll find a CEIT student assistant at each campus Monday-Friday. They can respond to requests for help with ID cards, logins, computer functionality, printing, wireless and connectivity.

Our co-op students are constantly moving around, mainly in the libraries and labs. You’ll recognize them by their red vests. If you don’t see them, call or text them: 604 396 4475 (New West) or 604 306 4777 (Coquitlam).

As part of the College licensing agreement, Douglas is able to provide Office 365 software and services to all registered students. This Canadian cloud service gives you access to Word, PowerPoint, OneNote, Excel, 1 Terabyte of OneDrive space and a new College email account. myDouglas email will still be used until 2017, when all students will have and use the new Office 365.

See details and instructions on the sofware page.

http://www.douglascollege.ca/shs

http://www.douglascollege.ca/studentsoftware

Printing Student ID Card You’ll need your student ID card to pick up library materials and access our campuses outside regular hours. When taking transit, you must carry your student ID card with your U-Pass BC on Compass Card. If you don’t provide your student ID when asked, you might get a fine and your Compass Card could be confiscated.

See below when and where to get your student ID. http://www.douglascollege.ca/studentidhours

CEIT Help Desk

You may print 300 pages free of charge per semester from any machine in the libraries, computer labs or the New West fishbowl. If you need to print beyond that, you still can. But you’ll pay for extra copies. PayPrint stations are available at both campus libraries, room N6212 (New West) and room A2270 (Coquitlam). Note that, at the beginning of each semester, your quota will be reset to 300 pages. http://www.douglascollege.ca/printing

CEIT Service Counters

Our skilled staff is available to help you when you have difficulty with College-owned technology. You may want to contact our co-op students first. If they’re not able to help you, email helpdesk@douglascollege.ca or call 604 527 5330.

They provide student ID cards, password/PIN resets, and assistance with login issues and wireless connectivity. In New West, go to room N2100B (inside the library).

In Coquitlam, go to room B1250.

http://www.douglascollege.ca/helpdesk

http://www.douglascollege.ca/servicecounters

Students Helping Students

Office 365 (Canadian cloud)

Except for summer, you’ll find a CEIT student assistant at each campus Monday-Friday. They can respond to requests for help with ID cards, logins, computer functionality, printing, wireless and connectivity.

Our co-op students are constantly moving around, mainly in the libraries and labs. You’ll recognize them by their red vests. If you don’t see them, call or text them: 604 396 4475 (New West) or 604 306 4777 (Coquitlam).

As part of the College licensing agreement, Douglas is able to provide Office 365 software and services to all registered students. This Canadian cloud service gives you access to Word, PowerPoint, OneNote, Excel, 1 Terabyte of OneDrive space and a new College email account. myDouglas email will still be used until 2017, when all students will have and use the new Office 365.

See details and instructions on the sofware page.

http://www.douglascollege.ca/shs

http://www.douglascollege.ca/studentsoftware

Printing Student ID Card You’ll need your student ID card to pick up library materials and access our campuses outside regular hours. When taking transit, you must carry your student ID card with your U-Pass BC on Compass Card. If you don’t provide your student ID when asked, you might get a fine and your Compass Card could be confiscated.

See below when and where to get your student ID. http://www.douglascollege.ca/studentidhours

CEIT Help Desk

You may print 300 pages free of charge per semester from any machine in the libraries, computer labs or the New West fishbowl. If you need to print beyond that, you still can. But you’ll pay for extra copies. PayPrint stations are available at both campus libraries, room N6212 (New West) and room A2270 (Coquitlam). Note that, at the beginning of each semester, your quota will be reset to 300 pages. http://www.douglascollege.ca/printing

CEIT Service Counters

Our skilled staff is available to help you when you have difficulty with College-owned technology. You may want to contact our co-op students first. If they’re not able to help you, email helpdesk@douglascollege.ca or call 604 527 5330.

They provide student ID cards, password/PIN resets, and assistance with login issues and wireless connectivity. In New West, go to room N2100B (inside the library).

In Coquitlam, go to room B1250.

http://www.douglascollege.ca/helpdesk

http://www.douglascollege.ca/servicecounters

Logins To log in to the College computers, Wi-Fi, Blackboard (*), myAccount and myDouglas, you’ll need a username and a password.

Your username is your 9-digit student number. Your password, by default, is your birthdate (DDMMYY). To protect your account, change this password after the first login. (*) If you change your myDouglas PIN to a longer one, the Blackboard password will be only the first 6 digits of your myDouglas PIN. myAccount | myDouglas | Blackboard | Office 365 Go to http://www.douglascollege.ca. At the top, hover over the Login drop-down menu and select your option.

Wi-Fi Connect to the Douglas College Internal network. If prompted to accept a security certificate, click Accept or Continue.

Office 365 Your username will be sent to your myDouglas account in the format last name + first name initial + number@student.douglascollege.ca.

Your password will be the same used to connect to the wired and wireless networks.

For complete info on IT services, go to http://www.douglascollege.ca/getit

C

Who we are

EIT is the Centre for Educational and Information Technology of Douglas College. The department is staffed by a team of skilled professionals, most with computer technology backgrounds. We provide educational and administrative technologies to support students, faculty and staff at the College.

Our department has seven support teams: • • • •

Academic Technology Services Application Services Desktop and Help Desk Services Infrastructure Services

• IT Security • Office of the CIO • Projects and Business Solutions

7 Things You Need to Know about CEIT Services is published by the Centre for Educational and Information Technology (CEIT). Production: Glauce Fleury | Cover photo: Graphic Stock | ©2016 Douglas College | All rights reserved.

7 Things You Need to Know about CEIT Services