Glass News May 2015 by Christina Shaw

DW3 PRODUCTS GROUP’S

DOUBLE PG

Installers | Fabricators | Glass People | Also stocked in Trade Counters Issue 50 May 2015

The UK’s Leading Glass & Glazing Newspaper

Newly formed investment vehicle, DW3 Products Group, is delighted to announce that it has now acquired highly regarded industry innovators Window Widgets and Eclectic Systems from Dan Gill.

call for key components for the window, door and conservatory sectors; while Eclectic Systems is best known for developing the fast-growing, revolutionary Residence 9 window system.

The acquisitions bring the total number of companies within the DW3 Products Group to four, with the new additions sitting alongside Solidor and Nice Door Panels. Each business shares similar distribution channels,

At a time when building products are manufactured overseas and shipped into the UK, DW3 is proud to be a firm supporter of innovative British manufacturing businesses, which are providing home grown employment opportunities. Continued on page 4...

NEW! PAGE 66

Sit down with a cuppa & take time out to read the latest tips!

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TAKE A CLOSER LOOK • Pre-assembled ready to fit. • Can achieve PAS 24 as part of a door set. • Independent 3D adjustment. • Patented anti-lift feature. • 10 year mechanical guarantee and Class 4 corrosion resistance.

From left to right: Dan Gill with Gareth Mobley.

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thereby enhancing the Groups’ geographical reach and distribution capabilities.

Window Widgets was founded in 2004 and has become the first port of

“Under Dan’s stewardship, R9 has grown exponentially over the last three years and Window Widgets has become hugely important as an industry favourite for fabricators from all corners of the U.K and Ireland.”

IS !! TH NTH MO

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MAY 2015

The UK’s Leading Glass & Glazing Newspaper

It’s a great industry, despite the politicians!

It’s interesting how positive people are about trading conditions in 2015 and I find that surprising considering the election is nigh.

Deceuninck’s Sales Director, Rob McGlennon, in his Voice of the Industry contribution this month says that “Elections are disruptive and unsettling”, and I think that just about sums it up. Our Voice of the Industry contributors all appear to have had a good first quarter and report substantial growth. There is a general feeling that, whatever the circumstances, homeowners will continue to repair and improve and, it would appear, have the money to do it. All good news for our industry and, while homeowners are prepared to spend so are manufacturers, with investment in machinery and systems very much to the fore. With all this positivity why, I ask myself, do I have feelings of foreboding about the General Election? It could be an age thing, and remembering all the booms and busts that changes of government have produced over the years. With the 2015 election I feel strangely apolitical. Why? Probably because I can see little to differentiate the various contenders, with them all vying for the middle ground. Gone are the days of the far left and the far right: it seems now to be more of a case of professional politicians, few of whom have ever had a proper job and experience of any industry, trying to hold on to their well-paid and expensed jobs and very little to do with policies and beliefs. Bluntly, I really don’t rate any of them as they all blow with the wind and try and latch on to something that may be popular rather than pursuing strongly held beliefs, with a passion. What does worry me and should worry the country as a whole is the fact that, barring a big surprise, no one party will rule the country - and be given a mandate to do so. There will be all sorts of bartering to get a group of some sort into No. 10 and, in all likelihood, and as with the Conservative and Liberal Democrat Coalition, put together the most unlikely of bedfellows! If all parties are much of a

www.glassnews.co.uk | May 2015

muchness, should that really worry us? Probably not, but it is what the markets and the rest of world think that could have a devastating effect. I really do not fancy the idea of going back to the profligacy of the Labour years although, in the short term, we could enjoy more money in our pockets. It’s the thought that once we have ‘enjoyed’ that period, it would be left to the next government to sweep up the mess, yet again, and we would all have to repeat the pain of the last 5 years that has at least brought employment and an economy growing faster than any other. It makes me wish that party politics didn’t exist and we could have a professional government to run the country….but hold on, that would be the civil service then! And who would hold any of them to account? I guess we’re left with good old ‘democracy’ and whatever that will bring us. What is clear is that our industry is doing well and that may well be despite the politicians. We have a true entrepreneurial industry with a determination to succeed, producing goods that are continually developed and at a price that show a profit while being attractive to the buying public. As long as we continue focussing on being profitable rather than on market share, all sectors of our industry can thrive.

THIS MONTH!

CONTENTS

CONTACT DETAILS

Front Cover Story

Legal Eagle

Publisher & Owner: Christina Shaw 12 Sunderland Street, Tickhill, Doncaster, Postal DN11 9QJ Address! M: 07805 051322 T: 01302 759096 E: christina@glassnews.co.uk

8 Doors 16 Composite Doors Expert 28 Windows 39 GQA Newsletter 40 Glass News Interview: FrameXpress 42 Machinery 44 Case Study 46 Glass News Interview: CENSolutions

‘TIME OUT’ Winners

– APRIL!

Crossword: D. Crittall, Crowborough Eye Spy: Mrs P Evans, Evans Plant Hire, Dorset Spot The Difference: Margaret Workman, Windowcraft, Gloucester

48 Face To Face 49 Conservatories 58 Tech Talk 59 Machinery 60 Voice Of The Industry 62 Installer Focus 66 PG Tips 66 Trade News 84 Face To Face 86 Colour

Sudoku: Mr P D Gilbert, West Midlands

88 Recruitment

Congratulations to all our winners! Good Luck in this months Time Out pages!

94 Time Out!

91 Charity News 95 Find A Supplier

April 2015 crossword solution: @GlassnewsMag

New

Advertising Enquiries: Christina Shaw M: 07805 051322 T: 01302 759096 E: christina@glassnews.co.uk Editor: Chris Champion T: 07850 267223 E: chris@glassnews.co.uk Features Editor: Sheilah Reed M: 07880 990144 E: sheilah@glassnews.co.uk Sales: Kathy Leeming T: 01405 947279 E: cathy@glassnews.co.uk Trade Counter Distribution Department: Roz Worgan E: roz@glassnews.co.uk Graphic Design: hook-a-duck Deadline for copy: 28th of each month glassnews™ is a registered Trademark. The views contained herein are not necessarily those of glassnews™ and whilst every effort is made to ensure information throughout is correct, glassnews™ does not accept liability for errors. The views expressed by contributors and the content of letters, are not necessarily those of glassnews™ and therefore cannot take responsibility. The paper we use is 100% recycled.

Christina Shaw

/GlassNews

Please recycle this newspaper so we can continue to use recycling in our effort to help the environment.

Joined the Golf Register? Chris Got Something To Say? Email Chris at: chris@glassnews.co.uk

Just email chris@glassnews.co.uk with your name, company, address and golf handicap (or what you play off). You never know, you may just get an invite to a corporate golf day in 2015! 3

FRONT COVER STORY

LEGAL EAGLE

The UK’s Leading Glass & Glazing Newspaper

“This investment will have a transformational effect on the group and we hope, on the wider industry. We have a lot up our sleeves, so installers and fabricators can look forward to more revolutionary products in the near future.” Continued from page 1... Gareth Mobley, CEO of DW3 Products Group, commented: “This is fantastic news and an incredibly exciting investment for us. Under Dan’s stewardship, R9 has grown exponentially over the last three years and Window Widgets has become hugely important as an industry favourite for fabricators from all corners of the U.K and Ireland.” “Dan has an exceptional talent for developing truly game-changing products. The combination of our know-how and shared passion to redefine the industry we know so well, creates significant potential for the Group.” With immediate effect, Dan Gill will take up the role of CEO of the DW3 Group Window Division and sit on the main DW3 Board. Dan commented: “This is an incredibly exciting investment for us and one that has

“The Group has quickly established itself as one of the most exciting in the home improvement sector.” READER ENQUIRY No: 0515/0003

considerable scope for development. It means that we can fast track some new product launches and blossom into a fully-fledged systems house as we build the wider group through organic growth and acquisition. I am really looking forward to joining the board of DW3 and to working alongside Gareth and the great team that’s been assembled.” Gareth commented: “The introduction of Dan as the CEO for the Window Division will provide us with prodigious expertise in terms of product design and engineering. This investment will have a transformational effect on the group and we hope, on the wider industry. We have a lot up our sleeves, so installers and fabricators can look forward to more revolutionary products in the near future.” DW3 Products Group, with the backing of NorthEdge Capital, has firm plans in place for additional investments during the course of 2015, and beyond. The Group has quickly established itself as one of the most exciting in the home improvement sector, and with four acquisitions in four months, the benchmark has been set.

Legal Eagle

Call Saul... People in glass houses

Some installers and manufacturers prefer to only deal with businesses, as consumers are more trouble than they’re worth, especially with the advent of the consumer rights act.

However, the idea that businesses are outside the protection of sol called “consumer law” is unfounded: everyone is entitled to protection from the Sale of Goods Act 1979 and the Supply of Goods & Services Act 1982.

Philip Harmer

About

Philip Harmer

On top of that, business customers may be able to rely on the remedies prescribed in the new consumer rights act following the position elucidated in R & B Customs Brokers v United Dominions Trust Ltd (1988).

Philip Harmer is a Business Lawyer and partner at Stormcatcher Law specialising in employment and business legal services.

Here the common notion that business to business (B2B) transactions are automatically excluded is dispelled with the classification of a consumer as being a “person acting wholly or mainly outside their trade, business, craft or profession.”

His real world experience in construction and property as well as car sales, repair centres, and finance and leasing, give him a true commercial outlook to the business of law pertaining to commercial and company law including employment, anti-bribery, competition and ethics, anti-money laundering , consumer law and trading standards, for the small and medium sized businesses, as well as PLCs and large firms.

It stands to reason that a “green grocer” with incidental or no knowledge and experience (“a consumer”) can’t be expected to be on equal terms when buying glazing or a conservatory from a professional. Naturally, unlike a pure consumer purchase, each b2b transaction turns on its own specific facts and new law makes it clear that the burden of proof for business buyers seeking to rely on the consumer rights act lays firmly with them. Nevertheless, installers and manufacturers should tread carefully as beyond the fundamental buyers remedies is the enforced publication of prosecutions on the offending dealer’s website and other social media.

Contact Philip

Tel: 0333 700 7676 philip.harmer@stormcatcher.co.uk

The ‘Call Saul’ column in Glass News is brand new and, unlikely as it seems, we have a lawyer in the shape of Philip Harmer who is giving his advice to our readers, free of charge! Now I know you will be gasping at the thought that a lawyer isn’t going to sting you with a large bill, but it gets better… if you have any queries about the subject he is talking about in his column, Philip is happy for you to contact him by ‘phone or email and he will impart his wisdom absolutely free. So please, take Philip up on his offer. The ‘Call Saul’ column will try and bring you news and views on current and impending legislation to help you keep ahead of the game. And why ‘Call Saul’? Those aficionados of TVs Breaking Bad will understand! Chris Champion Editor READER ENQUIRY No: 0515/0004

May 2015 | www.glassnews.co.uk

Get the Network VEKA eﬀect

Playing in a diﬀerent league Make your marketing even easier with Network VEKA and Steve Davis.

As a Network VEKA member you can use Steve’s image in your adverts and signage, as well as having him appear at certain promotional events. Did you know he helped one Network VEKA member secure sales of £42,000 from leads taken at just one show?! Alongside the support of Steve Davis, Network VEKA members beneﬁt from sales and surveyor training, a consumer ﬁnance package and the industry’s leading ten-year insurance-backed guarantee.

Could your business beneﬁt from being part of the industry’s leading installer organisation?

Call today: 01282 725336 join@networkveka.co.uk www.networkveka.co.uk/trade

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www.glassnews.co.uk | May 2015

May 2015 | www.glassnews.co.uk

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www.glassnews.co.uk | May 2015

DOORS

The UK’s Leading Glass & Glazing Newspaper

PVCu bi-fold beats aluminium counterparts An independent testing and certification company has launched its own stringent new scheme to tackle the reputation of poor quality bi-folding doors in the marketplace. Despite other brands – including aluminium door sets – failing the exacting test requirements, the PVCu Liniar ModLok™ bi-fold is the first to successfully pass. The Folding Sliding Door Scheme has been devised by Build Check to raise the bar and bring a greater degree of excellence and reliability to a product that is still increasing in popularity, in spite of some negative publicity from some homeowners who have been the victims of inferior installations. Many aluminium systems, often perceived as much stronger and more durable than its PVCu equivalent, have so far fallen short of the mark during these tests whereas the Liniar ModLok™ bi-fold has passed with flying colours to disprove a common misconception. Established in 2004, Build Check operates throughout the UK and Europe and has gone from strength-tostrength to become a highly respected provider within the marketplace, operating a management and quality system conforming to ISO/ IEC 17025 (Testing) and BS EN 17065 (Product Certification) and accredited by UKAS and the BFRC. Richard Bate, Build Check’s Technical Director, explains why they started the scheme: “There are a lot of poor

quality bi-folding doors available out there at the moment. We decided to launch this scheme to assist homeowners in being able to choose a product that would be robust and fit for purpose. “This makes sense for companies too. If they can provide a quality product then it will save them time and money in the long run on call-outs, repairs and replacement parts. “We set the scheme up in August 2014 but have been unable to publicise it as we have been waiting for a product to successfully pass our stringent requirements – and we’re very pleased that the Liniar ModLok™ bi-fold door is the first to achieve that.” There are three main sections to the test. Each product is put through 5,000 cycles by Build Check’s articulated robot, weather tested to 800 pascals (a wind speed of more than 80mph) and able to achieve a minimum U-value of 1.8. “We’ve put several other bi-folding doors through the test, including aluminium doors as well as PVCu – and Liniar was the first to pass,” says Richard. “People might be surprised to hear that some of the doors did not even achieve 10% of the required cycles! “Our whole intention for this scheme is that it will be difficult to pass. There would be no point in launching it unless it was going to encourage companies to raise their standards and aim for their product to be the best.

PREMIDOR 88 SETS

THE OPENING STANDARD

“Now that Liniar has achieved the required test levels, it can cascade the evidence to its fabricators. The fabricator will then be able to apply to Build Check to join the certification scheme and, subject to successful auditing of their quality system, manufacturing, installation processes and documentation, will be able to use the Build Check Folding Sliding Door Scheme mark. “It’s taken until now for us to be able to announce a successful candidate but we believe that Liniar’s success will set the benchmark for other companies to aspire to.” Chris Armes, Liniar’s Design and Development Manager, is delighted with the news. “We’re very proud that the Liniar ModLok™ bi-fold is the first to successfully meet the testing requirements of the scheme. Obviously we have tested it excessively ourselves and have every confidence in the product. We’ve already put the bifold through its paces with our own in-house robot, which achieved 127,800 full opening cycles – but it’s good for its durability and robustness to be confirmed by an independent party. “We’ll now be looking to increase the scope of our accreditation by expanding the dimensions of future test specimens and we look forward to continue working alongside Build Check.” For more information on Build Check go to: www. buildcheck.co.uk or call: 01494 452713. To find out more about Liniar go to: www.liniar. co.uk or call: 01332 883900.

Perhaps unsurprisingly DOORCO’s announcement earlier this year that it was holding prices at least until the end of 2015 whilst also further improving its products across the range, has resulted in an immediate and substantial increase in sales.

Kömmerling’s new PremiDoor 88 sets a new standard for performance in large span lift and slide patio door systems in terms of energy efficiency, sound reduction and weather performance. This latest development from Kömmerling is based on an installation depth of 88mm with a flush mounted 5-chambered sash and frame design. The typical U-value of the door is 1.2 W/m2K, though a Passivhaus standard of 0.8 W/m2K can be achieved. It’s also capable of a width of 6.5 metres with a sash height of 2.9metres with just two sashes, a true large span lift and slide patio door system. Sound insulation values as high as 45db are achieved with PremiDoor 88 and it’s already been tested by ift Rosenheim for its tightness against driving rain achieving a rating of 750 Pa, with similarly impressive results for wind loading. PremiDoor 88 is available in white, over 40 woodgrains and coloured foils and with the innovative AluStar exterior cladding system. In addition, PremiDoor 88 is available with the pioneering proCoverTec surface technology that was launched last year at Fensterbau. This unique and innovative surface finish offers a slightly textured satin finish in either one face or on both faces and through the glazing rebate. There are 22 different colour options. The PremiDoor 88 system has also been designed and engineered with a ‘Lux’ variant which does without the need for a fixed sash. Instead, it features a fixed mullion and large fixed glazing, fitted with aluminium glazing beads attached to the outside. The results are particularly slender sight lines of 95 mm in the side frame and true to its name, a greater passage of light.

The phones began ringing as news of the announcement spread, resulting in a net sales increase of more than 20% for the month of March, with interest across all products. General enquiries stimulated by the price and product improvement enquiries became orders, says DOORCO’s Dan Sullivan, when other details of the company’s trading policies were disclosed: “The price guarantees for the whole of 2015 attracted a lot of interest,” explained Dan, “but when we also explained that we were not insisting upon long supply contracts to guarantee prices, as is often the norm with other suppliers, the interest became orders. “We believe in a simple and transparent approach to our customers. Our products are well established in the market now and have an excellent reputation for quality and appearance,” said Dan. “What we are establishing now is a reputation for giving our customers exactly ‘what it says on the tin’. Great service and flexibility, a large choice of options including colours through our own paint line and delivery when customers expect them.” DOORCO created interest with its announcement that it was guaranteeing no price increase throughout 2015 at least, when other suppliers were announcing price rises. The company could guarantee prices, it said, because of the investment in efficiencies it has made during the past 18 months. Coupled with improvements across the range that included modified, thicker skins in anticipation of Approved Document Q in addition to all products passing the ‘key thumb’ security test, the announcement triggered the increase in sales which, at the time of writing, was continuing through April.

Kevin Warner, head of sales and marketing at Kömmerling comments: ‘Our latest PremiDoor 88 clearly sets the benchmark for performance on all criteria and reflects the engineered nature of our products. We believe that our premium product range has set the bar high in the UK glazing industry and further product launches this year will support our proposition.’ For further information, call 01543 444900, e-mail enquiries@profine-group.com, log on to www.kommerling.co.uk or follow them on Twitter @kommerling_uk.

READER ENQUIRY No: 0515/0007

DOORCO PRICE FREEZE PROMISE & PRODUCT IMPROVEMENTS BOOST SALES

READER ENQUIRY No: 0515/0008

DOORCO’s announcement of no price increases at least until the end of 2015 triggered a 20% increase in sales for the company from the beginning of March. READER ENQUIRY No: 0515/0009

May 2015 | www.glassnews.co.uk

DOORS

The UK’s Leading Glass & Glazing Newspaper

Fit a real timber door not a composite lookalike

UNIVERSAL’S FRENCH SHAPE

FOR RESIDENCE 9

Universal Arches is the only approved bending partner for the innovative, Residence 9 system from Eclectic Systems and this latest French door combination shows both their manufacturing skills off and the flush design in the exclusive Eclectic Grey colour, perfectly.

KAT now offer handmade solid timber doors manufactured from Accoya or Engineered Hardwood. The primary KAT offering is 4 styles of door which probably account for 80% of residential doors sold. These doors are available in any height and width; the customer chooses size, colour, glass design and hardware.

Back in 2012, the two companies agreed an exclusive arrangement so that all complex shapes for Residence 9 would be carried out by Universal Arches, given their expertise, ISO 9001:2008 accreditation and proven pedigree in terms of product quality. This relationship has spurned a number of ingenious new fully welded flush and dummy sash shapes including arched heads, angles and as this latest installation in Staffordshire shows, a French door combination.

Mike Sawyer KAT Timber Customer Service Manager comments; ‘we have been pleasantly surprised by the number of KAT customers who want a true top-end product, where price is not the key criteria but choice is governed by quality and aesthetics. It feels good to lead the market towards handcrafted, bespoke solutions’.

If you would like more information, an enquiry form or brochure for KAT Timber Doors, KATpod Roofs, Sliding Patio Doors, Bi-fold Doors, Box Sash Windows and any of KAT’s other Aluminium, PVCu or Timber ranges, please call KAT, one of the customer service team will be on hand to help.

KAT also offer their Design Partners a totally bespoke service where they are free to create virtually any timber door style by copying a traditional door, a contemporary door or design something completely unique. With a 50 year guarantee on Accoya against warping shrinking and cracking, it’s easy to see why KAT customers are switching on to real timber.

KAT has manufacturing facilities in Macclesfield (Cheshire), Hazel Grove (Stockport) and Newhaven (East Sussex), all with factory showrooms. For more information contact KAT on 01625 439666, enquiries@katuk.co.uk, www.katuk.co.uk. READER ENQUIRY No: 0515/0010

Both companies have a history of innovation, with Universal Arches pushing the boundaries for the bending sector for a number of years with new products, production methodologies and projects with other companies, such as Rehau for curved cable management systems, Solidor for an arched composite door and Thomas Sanderson for arched head shutters. While Eclectic Systems have transformed everyone’s perceptions as to what can be achieved in a PVCu window system in terms of product design and appearance. Leon Day, managing director of Universal Arches commented: This latest French door

installation with the Residence 9 system, really does look like something quite special. It’s fully welded and has been manufactured to the most exacting of tolerances, as all of our shaped products are. We’ve collected the profile, processed it and returned it to the customer all within 10 days and the homeowner is thrilled with the result.’ For further information Universal Arches log on to www.universalarches.com, call the sales office on 01744 612844 or follow them on Twitter @universalarches. READER ENQUIRY No: 0515/0011

Timber, PVCu & Aluminium 01625 439 666

enquiries@katuk.co.uk

www.katuk.co.uk

0515/0012

www.glassnews.co.uk | May 2015

DOORS

The UK’s Leading Glass & Glazing Newspaper

Owen Jones Product Development Manager for IG Doors talks Fire Doors

Quickslide offers WarmCore Sliding Door in an extended range of colours.

WARMCORE ‘WARM’ ALUMINIUM FS DOOR FROM QUICKSLIDE: THE PERFECT COMBINATION, SURELY? Synseal’s new WarmCore Folding Sliding Door System is promised as the ideal balance between the linear rigidity and strength offered by aluminium profiles and with the exceptional thermal performance offered by PVC-U. Warcore is a ‘warm aluminium’ system in which the polyamide core usually used as a thermal break in aluminium profiles is replaced by a PVC-U section. The result is unrivalled thermal performance amongst such products with U-values as low as 1.4 W/m2k using standard 28mm double glazed units or 1.0 W/m2k when triple glazed units are used. The product is innovative and has met with wide acclaim, although Brighouse, West Yorkshire based fabricator Quickslide believe that they can offer WarmCore with a distinct advantage for its customers: their award winning customer service and ‘any time’ support. “The WarmCore Folding Sliding door is exceptional in respect of its superb aesthetics and class leading performance and it will be available through a number of outlets,” says Quickslide’s Adrian Barraclough. “But an exceptional product is reduced in value if it is not matched by exceptional service and customer support,” says Adrian.

“Quickslide production and distribution are based upon the principles of the very best techniques and standards available in manufacturing, not just those of the window industry. That is why we can promise deliveries when we say they will be delivered, 100% and in full. We have been the market leading supplier of vertical sliding windows for 10 years now and the standards that keep us in that spot are now applied to the WarmCore door.” Ideal for residential and commercial applications WarmCore doors offer a choice of four high quality aluminum external cladding styles to suit a range of architectural preferences: Square for architectural glazing; Pencil Round for curved elegance; Decorative featuring a sculptured ovolo, typically a feature of timber windows and doors; and Chamfered, evoking traditional puttyglazed windows and doors. A further significant advantage Quickslide offers over other suppliers is its ability to offer an extended range of colours and combinations compared to the standard product offer of just four, with competitive lead times. The door leaves are triple-sealed utilising contact weather-strip gaskets to eradicate draughts and ensure best-in-class weather performance. PAS24 and Secured By Design (SBD) accreditations provide the essential security assurances for homeowners. Quickslide is taking orders now through the company’s telephone sales team on 0844 5610 623 or via its web site at www.quickslide.co.uk. READER ENQUIRY No: 0515/0013

“Of course the Fire door is technically a much more involved product than an ordinary composite door and experience of manufacturing it, testing it, and seeing it perform in the open market are critical to proving its pedigree and suitability for purpose.” When I joined IG Doors 25 years ago working on their Fire Door was one of the first projects I was involved in. For markets such as social housing and new-build fire doors have been a constant part of the product offering throughout that time, but for the trade sector it is something which is quite new. Why is becoming popular with the trade now? In large part it is because of the massive increase we have seen in recent years in the number of apartment blocks being built to house a part of the population which wants to enjoy city centre living, or who are finding it easier to afford this kind of home as their first step on the property ladder. Regardless of their motivation for

buying an apartment, in both cases these are people who still want to enjoy all the benefits that a composite door brings to the home Of course the Fire door is technically a much more involved product than an ordinary composite door and experience of manufacturing it, testing it, and seeing it perform in the open market are critical to proving its pedigree and suitability for purpose. This is a product which cannot fail in its application – the consequences are too serious. For the most part of course we all hope that it will never have to perform the function it is designed to do, but if it is called upon

“For the most part of course we all hope that it will never have to perform the function it is designed to do, but if it is called upon then the home owner needs to know that they have a product installed into their home which is tried, tested and proven over and extended period of time.” then the home owner needs to know that they have a product installed into their home which is tried, tested and proven over and extended period of time. The IG Doors Fire door FD30 is now available to Truedor trade customers www.truedor.co.uk. READER ENQUIRY No: 0515/0014

May 2015 | www.glassnews.co.uk

0515/0015

GEORGE CLARKE

IG Glass News May15 Ad AW.indd 1 www.glassnews.co.uk | May 2015

13/04/2015 20:33

DOORS

The UK’s Leading Glass & Glazing Newspaper

EW N

INTRODUCING THE

INOX MONACO DOOR

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‘Emperor Concealed’

the Future of Bifold Doors from Duration WINDOWS

Duration Windows is recognised for innovation and bringing new products to the market. Aluminium bifold doors are one such product – with Duration manufacturing their first doors around 10 years ago.

“These folding doors provide over 90% of clear opening and have a uniquely designed recessed handle, which allows for a very tight panel stack when open.”

The latest addition to their bifold range is the ‘Emperor Concealed’. With the Emperor Concealed Bifolding doors there are no unsightly hinges breaking up the clean lines of the doors. When closed, the cleverly engineered and patented hinges are fully concealed within the door leaf, resulting in a contemporary, clean and aesthetically pleasing bifolding door. These folding doors provide over 90% of clear opening and have a uniquely designed recessed handle, which allows for a very tight panel stack when open. They are strong, secure and highly thermally efficient, constructed from a low maintenance Polyamide thermally broken aluminium profile.

Pricing for bifold doors can be done on the www.duration.co.uk website. Not only can you get prices within a few minutes, but extra discounts are available - but only through the website. All of Durations bifolds are priced and detailed in a single estimate which is e-mailed automatically within minutes.

Save time & money – price your bifolds on-line

Find out more about Durations products by visiting their website www.duration.co.uk.

You can also see Duration at the following shows: • Grand Designs Live (2-10 May, ExCeL, London) • Homebuilding & Renovating (27-28 June, Sandown Park, Surrey) • Homebuilding & Renovating (25-27 Sept, ExCeL London) • Build Show (6-8 Oct, NEC, Birmingham)

READER ENQUIRY No: 0515/0017

May 2015 | www.glassnews.co.uk

0515/0018

Introducing the Imagine

FOLD & GLIDE BI-FOLDING DOOR

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KEY FEATURES: • Contemporary, clean look with slimmer sightlines

• Choice of foiled options available

• In line track with no unsightly fixing to the outside of the outer frame and improved weight distribution

• Maximum width 6000mm, maximum door height 2400mm, maximum sash width 1000mm

• Outstanding thermal performance – U Values of less than 1.0 achieved

• Fully tested to BS6375: Part 1 Weather and BS 6375: Part 2 Durability

• Choice of sculptured or bevelled sashes and glazing beads

• PAS24 and Secured by Design accredited

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DOORS

The UK’s Leading Glass & Glazing Newspaper

NEWS The Easy-to-Fit Door Stay Keeps Doors Secure All Year Round features and benefits which cannot be found on any other piece of door hardware, making it completely unique and original.”

How Does the UAP Door Stay Compare to Similar Products? UAP have recently added another fantastic product to their already impressive collection of door hardware; and this one is a particularly interesting object. The UAP Door Stay is versatile, easy to install and has been designed with durability in mind. All of these qualities make the Door Stay an extremely cost-effective item of quality door hardware; so it is no wonder it is already proving to be popular! And in order to assess the corrosion resistance of UAP’s own Door Stay brand against one of their closest competitors, they decided to conduct a small experimentwith some fascinating results! Mark Rushton, UAP Quality Control Manager, explains, “The corrosion resistance was tested using a special salt spray cabinet, which produces a corrosive environment of dense saline fog, so exposed parts were subjected to severely corrosive conditions. The chrome door stays were then deposited in the cabinet and were removed after 144 hours (6 days).” He continues, “Both door stays were subjected to the same exposure in the salt spray machine over a period of 6 days. However, there was a significant and noticeable difference in the results!” “The first Door Stay had a very poor performance, with almost severe corrosion of the chrome coating, whereas

UAP’s own brand Door Stay performed to an acceptable standard, and only displayed some small areas of mild corrosion.” Mark concludes, “Judging by these findings, the chrome finish on the UAP branded Door Stay was far superior to the coating on the other Door Stay sample. By testing out these two products, we could determine how our Door Stay would perform when exposed to the elements, and it passed the inspection with flying colours!” For more information regarding the functional, homeowner-friendly Door Stay get in touch with UAP at sales@uapcorporate.com, or call the sales team on 0161 796 7268.

UAP is constantly coming up with new and innovative concepts in order to maximise security, so that properties around the United Kingdom and Ireland are safeguarded from potential risk. In order to provide 24/7 protection all year round, it is essential to invest in durable, resilient door hardware, which has been designed to last. They already supply a diverse and wide ranging catalogue of unbeatable door viewers, letterplates (including the innovative DOORMASTER) and double Kitemarked euro cylinders, and have now added to their collection of door hardware by introducing the versatile Door Stay. This item of quality door hardware does not need replacing on a regular basis, which means it is extremely costeffective and resourceful. David Jennings, the MD of UAP explains, “Here at UAP, we always do whatever we can to keep things fresh and exciting. And our latest invention is bound to create a real stir, and generate a great deal of interest. The revolutionary Door Stay has many attractive

He continues, “The restrictor limits door opening to a preset position, or to a maximum of 90 degrees, and includes an easy-to-fit eurogroove and bracket to frame. Our Door Stay is perfectly suitable for all major uPVC profiles, and measures 335mm in length. It can withstand literally thousands upon thousands of openings without becoming damaged, and does not become affected by daily wear and tear.” David concludes, “A carefully constructed slider contains special friction screws to hold the door open in mild wind conditions, so that it remains stable and steady. The Door Stay really is in a league of its own as far as door hardware is concerned, and we are ever so proud of what we have achieved. When it comes to furnishing consumers with quality products at reasonable prices, we are a cut above the rest! And the fantastic Door Stay is the perfect example of this!” For more information regarding the multifunctional Door Stay get in touch with UAP at sales@uapcorporate.com. Alternatively, you can give their friendly sales division a call on 0161 796 7268.

MAY 2015 What do Customers think about the UAP Door Stay? UAP Limited always delivers the goods when it comes to exceptional customer service, and supply a diverse range of quality door hardware, all of which has been designed to last. Each and every item of door hardware undergoes a rigorous inspection in their impressive Testing Centre before it is deemed fit for despatch. If any small tweaks and adjustments need to be made then this can be done swiftly and efficiently, so that everything is in perfect working order. Their revolutionary Door Stay is proving to be a huge hit with customers from across the UK and Ireland, due to its versatility and durability. One of the many benefits of the Door Stay, according to Alternative Windows, is that, “You are able to buy a Hold Open restrictor for the same price as our current brand, which doesn’t have all the same functions. This alone makes the UAP Door Stay a musthave buy.” David Jennings, MD of UAP, explains, “There are basically 2 types of restrictor-namely hold-open and non-hold open. What we have done is give people the opportunity to move from the cheaper non-hold open restrictor to our unbeatable hold-open restrictor, for a reasonable increase in cost. Traditionally, hold-open versions were far more expensive, but ours is

exceptional value for money!” He continues, “Customers are ever so pleased with the UAP Door Stay, and particularly like the 90 degree hold back function as well as the satin coating, which is almost like NANO technology. Standard restrictors are usually coated in a shiny substance, but our Door Stay is different. It looks as if it can ‘selfheal’, which means no more scratchy surfaces!” David concludes, “Each and every Door Stay is saltspray tested against their competitors for a minimum of 96 hours. We brought this product in knowing it was very similar to others on the market-but better. The end caps are not removable, which is another plus point, and customers can easily keep costs at an acceptable level.” So if you want improved performance without having to fork out a fortune then the UAP Door Stay presents the ideal solution. Take it from uPVC Maintenance Supplies, who had to say the following about the innovative UAP Door Stay, “We received the sample and it looks good. From what I gather, we will be buying them as standard in the future. Thank you UAP!” High praise indeed! For more information regarding the revolutionary Door Stay get in touch with UAP today at marketing@uapcorporate.com.

READER ENQUIRY No: 0515/0019

May 2015 | www.glassnews.co.uk

0515/0020

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www.glassnews.co.uk | May 2015

COMPOSITE DOORS EXPERT

The UK’s Leading Glass & Glazing Newspaper

LUMI SHEDS NEW LIGHT ON WINDOWS

Apeer, the leading edge manufacturer of composite door sets, has entered the windows market with a groundbreaking new, structurally bonded window and door glazing system.

Lumi itself has been in development for more than two-and-a-half years and represents an investment of nearly a million pounds for the company.

Said Asa: “I knew that if we were going to enter the windows market I wanted to do it with a radically different product. One that would offer an alternative to anything else out there and would appeal to consumers looking for the kind of cutting edge design with which they could make a lifestyle statement.”

A first in its field, the radically styled new Lumi collection is set to bring the seamless sophistication of iconic glass structure to the residential housing market. The design-led range of frameless windows, doors, entrance glazing, French doors and a bi-fold door system is being launched at Grand Designs (May 2-10, ExCel, London).

As well as being available in a full suite of matching designs, Lumi has a host of construction and performance benefits: • Stormproof design with flush proportional glazing (the double rebate is completely hidden) • 50mm triple glazed (6-4-4) toughened glass for maximum insulation and noise reduction

Offering a frame-free, 'wall of light profile' the triple glazed Lumi collection is distinguished by its fused ceramic colour border. This is available in eight different exterior colours and eight further interior finishes.

• 80mm GRP double rebate frame offers exceptional U-values - as low as 0.7w/m2k on fixed glazing panels

“Entering the glazing market is a natural next step for us. We've in depth knowledge of the sector and producing a fibre glass window collection is an obvious progression for our business” said Asa McGillian. As the md of Apeer he has been the driving force behind the company's innovative all-GRP composite doors and contemporary Modo collection.

e we

• Triple gasket seal • Double euro groove allows for versatile hardware options, concealed hinges and window locks • High security Winkhaus lock system

• Kitemark glass and Kitemark Lumi composite front door options • Fab & Fix hardware • Variable clear glazing options

• Concealed hinges offer smooth action, high weight load opening and wide opening Lumi is also being tested for CE marking and Secured By Design. The collection comes with a 10 year guarantee (structural, mechanical and colour fast). Said Asa McGillian: “What we have done is apply our leading edge technology skills to the windows sector to offer homeowners an exciting new alternative to PVC, hardwood, timber-aluminium composites and powder coated aluminium options.” Lumi windows are available as left and right opening options, fixed panes and top openers. External colour options are light blue, black, white, cream, light grey, Chartwell green, anthracite grey and slate blue. Exterior finish choices are in halo white, cream, black, anthracite grey, AnTeak, Siena, Winchester and Swamp Oak. www.apeer.co.uk READER ENQUIRY No: 0515/0021

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20/04/2015 16:59

COMPOSITE DOORS EXPERT

The UK’s Leading Glass & Glazing Newspaper

Door-Stop adds Yale Lockmaster to range

Endurance Designs Offer New Sales Opportunities Rocal the North Lincolnshire-based Endurance Solid and Secure Composite door manufacturer, has launched a new exciting range of Victorian door designs. The new collection coincides with the launch of the new comprehensive 64 page Endurance retail brochure and associated marketing support. Rocal has introduced the new Wentwood and Walton door range after listening to its customers and sales team, and finding a gap in the

market for Victorian designs, particularly in suburban UK areas. Stephen Nadin, Managing Director at Rocal, said: “Retail customers who have previously opted not to upgrade their doors in order to maintain an authentic Victorian look for their property have compromised security. Our new designs are a direct result of this finding. It has opened up a great sales opportunity to revisit clients who have previously purchased windows or a conservatory, now that we can introduce door designs that are more appropriate to their homes, but with the added benefits of high security.” Endurance doors, including the 48mm thick solid door leaf,

are exclusively manufactured in the UK. This total manufacturing and design process allows new ranges to enter the market within weeks of a conceptual idea. Rocal reported that the initial response to the new Endurance door range has been very positive, and the company is now drawing up further designs for future collections. Tel: 01652 659 259 www.endurancedoors.co.uk READER ENQUIRY No: 0515/0024

Distinction Doors open new warehouse operation in Belfast The UK’s market leading composite door manufacturer, Distinction Doors, has recently announced it has opened a new warehouse operation in Belfast. Distinction’s CEO, Andrew Fowlds, said, “We are delighted to be making this announcement. Our share of the market in Northern Ireland and Eire is growing rapidly and the new warehouse will help us to deliver exceptional customer service and turnaround times to these customers.” Andrew adds, “The new warehouse is also a clear statement of intent. We are the UK’s largest composite door supplier and our intention is to build on this position with

continuous investment that enables us to deliver outstanding levels of service in all areas of the business as it continues to grow.” The decision to open the warehouse reflects the scale of Distinction Doors’ recent achievements. It has seen a 48% sales increase over the past three years and the trend is showing no sign of slowing down. It’s an outstanding level of growth that helped it be named in the Sunday Times 2014 Fast Track 100 list, which ranks Britain’s private companies with the fastest-growing sales over three years. It was also named in the top ten SME businesses in the Sheffield City Region and named as one of London Stock Exchange Group’s 1000 Companies to Inspire Britain for the second year in a row. Distinction Doors celebrated ten years in business in 2014 and in that time has grown from a standing start to become the UK’s leading composite door supplier. In the same timescale it has also seen composite doors grow from a niche market to the preferred choice for the majority of homeowners, something that has no doubt been influenced by the quality of the Distinction Doors offering. So if the past ten years are anything to go by, the opening of the Belfast warehouse looks set to be just another milestone in the impressive history of Distinction Doors. Tel: 01226 352265 www.distinctiondoors.co.uk READER ENQUIRY No: 0515/0026

The Yale Lockmaster is now available on Door-Stop composite doors. The Lockmaster is a multi-point lock that has been designed, developed and tested in the UK to deliver the highest levels of performance, so installers can offer security and peace of mind to homeowners. With Secured by Design accreditation, the Lockmaster features a combination of hooks and anti-lift bolts for greater security, and its front door application protects from unauthorised access even when the door is unlocked. BBA certified for security, performance and corrosion resistance, the Lockmaster comes with a 10 year guarantee, while its 15 year service history proves a high level of reliability. The Lockmaster is fully compatible with the Yale Keyfree - also available from DoorStop - which allows homeowners access their property without a key, using a remote fob or secure PIN code.

The Yale Lockmaster, now available on Door-Stop doors.

For more information on the Lockmaster and the wide range of hardware available on Door-Stop doors, visit www.door-stop.co.uk/hardware.

READER ENQUIRY No: 0515/0025

Modplan adds the VEKA DUO composite door to its portfolio Composite doors are UK homeowners’ favourite choice of door, which is why trade fabricator Modplan has just added the VEKA DUO composite door to its product range. Chris Reeks, Modplan’s Sales Manager, says, “We are always looking for ways to support our customers and enhance their portfolio and the VEKA DUO composite door is the perfect addition. It has a wealth of benefits that set it apart from its competitors and will help our customers to secure a bigger slice of the buoyant composite door market.” The VEKA DUO is made in the UK and its quality is more than clear to see. It is a 68mm composite door, so is 54% thicker than a standard composite slab for extra strength. It has a dual rebate sash and a steel reinforced sash profile as standard for enhanced security and improved rigidity and a Secured By Design version is also available. Double compression

seals provide better insulation, which can be further enhanced with the triple glazing option. Homeowners will love the choice of 12 door designs, seven door colours, 13 glass designs and choice of hardware because they will be able to personalise their door. Chris says, “The doors will complement VEKA installations perfectly, and with the large variety of options the homeowner will be spoilt for choice to create the perfect first impression of their home.” Alongside the homeowner benefits, the VEKA DUO composite has a wealth of benefits for you and your business. Firstly, it’s packed with features for trouble-free installation. What’s more, marketing support is available to help you make the most of the opportunities that are out there. And by working in partnership with VEKA Bowater, you can even receive homeowner enquiries straight to your inbox! Chris concludes, “If you want to open the door to more sales then contact us today for more information or to request a quotation – you may never look at a composite door the same way again!” Modplan manufactures and provides a comprehensive range of products that includes three VEKA profiles, composite doors, PVC-u and aluminium patio and bi-fold doors, conservatories, the Vertex solid tile-effect roof and glass and polycarbonate conservatory roofs. For more information on any of Modplan’s products, including the VEKA DUO composite door, simply Ask the Man from Modplan. Tel: 01495 246844 - www.modplan.co.uk READER ENQUIRY No: 0515/0027

May 2015 | www.glassnews.co.uk

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www.glassnews.co.uk | May 2015

COMPOSITE DOORS EXPERT

The UKâ&#x20AC;&#x2122;s Leading Glass & Glazing Newspaper

Style & Substance FROM SOLIDOR Solidor believes that developing and delivering innovative, design-led and feature rich doors will help the business and its network partners compete for a higher share of home improvement spend, set trends and delight consumers. Joe Martoccia, managing director explains the rationale. In recent times, UK home owners have become far more design conscious, open to exploring more progressive styling options and finishes for all manner of home improvement projects. This is hardly surprising when entire generations have been brought up on a diet of TV home improvement programmes encouraging home improvers to break from convention by style demi-gods such as Laurence Llewelyn-Bowen, Kevin McCloud and Sarah Beeny.

glitzy kitchen showrooms, many are drab and uninspiring. All that is about to change, working in conjunction with a leading display and point of sale company we have designed some captivating ways of presenting our ever growing range of composite doors and addons. This will ensure that the mind blowing range of variety and options can help even the most discerning client, design their door to both best reflect their personality and individual style and build-in the security options of their choice. We will also be rolling-out a range of sales tools designed to clearly demonstrate the Solidor value proposition and the key points of differentiation, in clear, understandable terms, not only for the benefit of the home owner, but aiding the salesman to expertly get the points across and ultimately win the sale. Alongside these two major initiatives, the legendary Solidor lead generation machine is set to benefit from further investment in the consumer sector so that we can deliver even more high quality sales leads to our network

partners. At Solidor we are all passionate about our product and our position as the sector innovator. We have an exciting new product development pipeline which was put on hold throughout 2014 so that we could concentrate on meeting the unprecedented demand we were experiencing for our product. With the great work Mike Price, group operations director and his team have been doing, we have restored service levels, which to be honest were creaking a little. Now we are ready to kick on and pick up the new product development output for delivery throughout 2015. We soft-launched our Residence 9 door last year and now with the acquisition of Eclectic Systems by DW3 Products Group, we can collaborate with our sister company in making the official launch of our Residence 9 door the success we all know it will be. Pushing the boundaries of door design is at the heart of our new product development strategy, the Residence 9 door does exactly that, not only with its styling in exclusive colours and

complimentary or contrasting frames, but also in thermal performance. The exclusive 62mm slab really does make a statement in design, performance and security. We have already shared a number of new door designs, finishes and styling ideas with a selected group of Solidor dealers and the feedback has been amazing. The next phase is to market test these with consumers to gain confirmation of things like styling and colours, price points and likely demand. This insight will give us even greater certainty in pushing on with the right new product introduction and put even further distance between our us and our competitors. Our competitors arenâ&#x20AC;&#x2122;t just other door producers, but producers of any home improvement product. It is all about competing for home improvement spend and we believe we can do that to the benefit of all our stakeholders. Tel: 01782 847300 READER ENQUIRY No: 0515/0029

Consequently the great British public is far more discerning when it comes to style and design. I believe that glass and glazing lags way behind other segments of the home improvement market, who have understood and embraced the need to offer the daring and depart from the safe option. You only have to look at the way kitchen, bathroom and bedroom producers continually push the boundaries of design, constantly innovating and influencing consumer choice with clever marketing, first class showrooms and captivating lifestyle imagery. This is the standard to which we have to aspire. For ten years now, Solidor has been at the cutting edge of innovation in the UK door market regularly introducing new colours, door styles and exciting glazing options. Of course, we have the experience and expertise in the business to drive innovation, but now the guiding principle is the pursuit of excellence, not just in design and style, but in everything we do. The replacement of a front door and restyling of an entrance can completely transform the look of a house and increase curb appeal for a relatively low investment and minimal disruption. So our challenge is to find ways of introducing this concept to the would-be home improver and help and encourage our network partners to present and demonstrate our product in appealing ways and to wrestle the spend away from other potential projects. Over the coming months, we will be investing heavily in a broad new suite of sales and marketing tools designed to do just that. We have recently undertaken a review of the way most retailers present entrance doors in their showrooms. We are sad to say that the results were quite disappointing. With the exception of a small number of retailers who really do get it, when comparing with

May 2015 | www.glassnews.co.uk

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www.glassnews.co.uk | May 2015

COMPOSITE DOORS EXPERT

The UK’s Leading Glass & Glazing Newspaper

When time is money,

the faster the fit the better! How fast is fast? In the case of Trojan’s Patriot Plus High Security Hinge it can be fitted in 55 seconds or less, pre-assembled from the box into steel reinforced profile. The Trojan Group’s Managing Director Tony Chadwick discusses why his company design products that are quick and easy to fit and looks at the perfect example – the popular Patriot Plus High Security Hinge.

It’s very simple. The longer an installer is on site the more the job costs your business. It’s why a key part of our design process on every product is looking in great detail at how we can make fitting quicker and easier to help both the fabricator and the installer. Our Patriot Plus High Security Hinge is a classic example of a product that’s been through this rigorous design and development process. And as evidence of the success of our approach, since we first launched the Patriot range in 2004 we’ve sold consistently over two million units year on year. So what makes the Patriot Plus High Security Hinge so popular with fabricators and installers? Firstly, it’s supplied preassembled so you just need to take it from the box and you’re ready to fit it. Left or right hand options can be easily switched for use in seconds, with no need

for fiddly dismantling and reassembling of pins. It’s also very easy to fit the door to the frame, even when tight plaster lines are involved. This is because there are no pins to dismantle or awkward alignment procedures required when fitting the door. It means it can be fitted (or removed) by just one fitter, freeing up team members to work elsewhere on site or even on other projects, helping to reduce costs in your business.

All these little details add up. It means you can fit the hinge into a steel reinforced profile in just 55 seconds or less. (You can see this in action on YouTube by searching for “Trojan Patriot Plus Quick Fit Hinge”.) But it isn’t just the ease of fitting that we pay attention to. We are proud of all the products we bring to the market because we have designed them to deliver tangible benefits in all areas and give installers and homeowners everything they are looking for and more.

This means that in the case of the Patriot Plus the security is also exceptional. It has been independently accredited at several BSI test facilities and is PAS 24 accredited as part of all major door systems. What’s more, thanks to the intelligent design, it achieves PAS 24 without the need for dog bolt reinforcing. And for added peace of mind for homeowners, it has a patented anti-lift feature which is instrumental in achieving PAS 24. We’ve considered the aesthetics too. The Patriot Plus is slim and unobtrusive with no visible external fixings for a smooth, sleek appearance. It’s available in White, Black, Brown Oak (all of which are UV stabilised),

Polished Chrome, PVD Gold and Satin Silver so it can suite with any colour scheme. As a final indication of its quality, the Patriot Plus comes with a ten year guarantee against mechanical failure and a minimum Class 4 corrosion resistance. The Trojan Patriot door hinge range has been tried and tested since 2004 and the sales figures prove it’s a high quality hinge that gives installers and homeowners what they need. It’s in stock and available now, so if it isn’t already part of your portfolio, give us a call on 01922 713 933 and find out what you’ve been missing! READER ENQUIRY No: 0515/0031

May 2015 | www.glassnews.co.uk

0515/0032

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www.glassnews.co.uk | May 2015

COMPOSITE DOORS EXPERT

The UK’s Leading Glass & Glazing Newspaper

APEER SPRINGS INTO ACTION Emplas launches customer

‘own-brand’ composite door designer

Apeer doors has launched a major push for Spring with an exciting new collection of contemporary Apeer doors along with an updated Diamond range. Supported by brand new brochures, two completely revamped websites and full updates to its Doorbuilder software system, the company’s multi-platform launch comes just in time for the busy Spring home improvements rush. Said marketing manager Linda Tomb: “Getting the two new brochures ready – for Apeer/Modo and Diamond doors – has been no mean feat but we think our customers will find them both great selling aids. “The Apeer brochure will include our stunning new Apeer Contemporary collection with 29 new styles. It will also incorporate our top of the range ‘designer’ collection – Modo.

Emplas has launched its new Composite Door Designer, which combines 24/7 ordering with a powerful new retail sales tool.

The new Diamond brochure will feature 42 doors (single and double rebate) including two brand new styles and five reworked designs – with double rebate Double Diamond being fully manufactured in-house to offer even greater flexibility on size requirements. Apeer’s Doorbuilder software system has also been given another massive update to incorporate all the new styles and collections featured in the new brochures. Well known for offering its leading edge composite doorsets in virtually any colour, Apeer also has

a strong reputation for bespoke glass designs. With its own in-house glass studio the company custom makes an increasing number of designs, although this is a service that cannot be shown on Doorbuilder. For more information visit the brand new www.apeer.co.uk website which is now live.

READER ENQUIRY No: 0515/0033

DDP invests for increased efficiency Due to increased demand for double and triple glazed insulated glass units for doors, Decorative Door Products (DDP) by RegaLead can now announce further improvements to production capacity thanks to investment in a Buxstrup WS 800 semi-automatic IG line, reinforcing the company’s position as the market leaders in IGUs for doors. The German manufactured WS 800 is designed specifically for rapid production of small IGUs, with the added benefit of an integrated gas fill press. Guy Hubble, Joint Managing Director at RegaLead explains: “With a maximum glass size of 900 by 1200mm, the Buxtrup WS 800 is the perfect addition to our Hawick manufacturing

facility, due to our specialism in IGUs for composite or panel doors only. “We continually invest in our DDP division, and this latest line allows us to not only improve our production efficiencies, but also the quality of those units using rigid spacer bars. The introduction of the Buxtrup equipment follows last year’s investment in a Beston heated roller press production line to manufacture insulated glass using Duraseal and Decoseal flexible spacer.” For more information about Decorative Door Products (DDP) by RegaLead visit www.decorativedoorproducts.co.uk. READER ENQUIRY No: 0515/0034

Part of the fabricator’s continuing push into the composite door market, the Emplas Door Designer is accessed through the fabricator’s online portal. This features easy-to-use ‘circular’ navigation, which allows installers to build their own door through the web, making real time changes to colour, glass and hardware. As well as offering installers access to instant quotes and online order placement and tracking, qualifying members of the Emplas Installer Partnership can also ‘own-brand’ the platform, creating a powerful new sales tool. Jody Vincent, National Sales Manager, Emplas explained: “The door designer allows installers to build a door

“The door designer allows installers to build a door there and then in front of the prospect. They can instantly change the colour, the glass, choose door furniture or threshold type from the homeowner’s front room.”

there and then in front of the prospect. They can instantly change the colour, the glass, choose door furniture or threshold type from the homeowner’s front room. “That makes the Door Designer an incredibly powerful sales tool in addition to the benefits delivered by 24/7 online ordering, automatic customer discounting and order tracking.” Emplas unveiled its new composite door range at the end of summer 2014, at the same time as the launch of its new customer network, the Emplas Installer Partnership. This draws heavily on the retail expertise that Emplas has developed through its own retail business T&K and particularly the insight this has delivered to sales and marketing support packages it now offers to its installers. As part of its revised offer, Emplas is also making new bespoke retail literature available to its customers. This goes far beyond simple ‘over-branding’ but gives installers the opportunity to name their own composite door ranges. This follows a high impact campaign by T&K, which named doors after local Northamptonshire villages. Available with Secured by

Design as standard, Emplas’ composite door range features five solid styles, 21 glazed options, four side panels and four stable doors at among some of the most competitive rates in the industry. Glass options, include twin-glazed Georgian or standard lead, a fusion offer featuring Murano; Fleur or Mackintosh in resin and Inspiration and Diamonds as overlay. Triple glazed options feature Zinc or Brass Carnes, Andaman. Flores, Kara, Scotia, Abstract, Prairie, Royale and Simplicity. Door leafs are available in Black, Blue, Green, Red, White, Gold Oak and Rose Wood as standard, Emplas also offers heritage colours including Chartwell, Duck Egg and Ice Cream through to a host of specialist finishes. Bespoke RAL finishes are available through its own in-house paint-shop Kolorplas. It also feature fully adjustable hinges; a high security locking mechanism featuring two hook bolts and a dead lock; multiple threshold options and a u-value as low as 0.9 W/ m².K . Hardware is Fab&Fix. Jody added: “The Door Designer supports the sales process but once it’s complete, simplifies ordering, speeds up delivery and allows installers to get on with the job faster.” To find our more follow twitter @emplaswindows. For more information visit www.emplas.co.uk, email info@emplas.co.uk or call 01933 674880. READER ENQUIRY No: 0515/0035

May 2015 | www.glassnews.co.uk

THE DISTINCTION DIFFERENCE BEAUTIFUL WOOD GRAIN FINISH

High impact resistant GRP skin that will maintain its pristine appearance.

HIGH SECURITY GLAZING SYSTEM

Easy to clean, triple glazed decorative glass.

GLAZING CASSETTES

Manufactured to perfectly match the colour of the door.

PROVEN PEDIGREE

Over 2 million Distinction composite doors sold in the UK to date.

ULTIMATE THERMAL EFFICIENCY High density core makes our door the most energy efficient on the market.

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Reinforced GRP panels keep out intruders.

Wentworth 36, Wentworth Industrial Estate, Wentworth Way, Tankersley, Barnsley, South Yorkshire, S75 3DH 0345 2000 816 | www.distinctiondoors.co.uk

www.glassnews.co.uk | May 2015

EBRATIN EL

0515/0036

YEARS

COMPOSITE DOORS EXPERT

The UK’s Leading Glass & Glazing Newspaper

February’s XtremeDoor competition winners announced As part of its celebration of 20 years in business, specialist composite door manufacturer Vista is giving away two high performance composite doors from its XtremeDoor range every month. Anyone who orders a composite door online from Vista is automatically entered and winners are picked at random on the 20th of each month. February’s lucky winners are UK Building Plastics Direct and Titan Trade Windows, both of whom have been presented with their free XtremeDoor by Vista sales director Wesley Buchan. UK Building Plastics Direct is Oxford’s largest supplier

of building plastics, offering a range of windows, doors, conservatories and roofline products to the local trade from its branches in Oxford and Witney. Managing director David Haines commented: “We offer a variety of products and materials through our trade counter, and we continually look to introduce innovative new products.” “XtremeDoor allows us to offer a premium door solution to local builders and installers that fits between our timber, PVCu and aluminium range. We’re delighted to have won, XtremeDoor is a fantastic product with a wide range of styles, colours and

glazing options, offering our customers even more choice.” Derbyshire based Titan Trade Windows was established 10 years ago and is one of the biggest trade fabricators in the midlands, manufacturing windows and doors using Spectus Elite 70mm profile. Managing director Leigh Titchener commented: “Elite 70 is a highly energy efficient system our customers use to sell to energy conscious consumers and XtremeDoor fits in with this. It’s one of the most thermally efficient composite doors currently on the market, and will further help installers capitalise on what is a

Exciting times for Rocal

Secure Range going into 2015-and beyond. Rocal is expecting a significant increase in customer demand as we attract new clients and continue to expand and develop our services.”

Established in 1993, Rocal have now entered their 22nd year in business. To celebrate this achievement, Rocal has re-branded and revitalised their Endurance Solid & Secure range, with the launch of eyecatching, attractive new branding, accompanied by a comprehensive, retail focussed 64-page door brochure. They have also introduced a dedicated Endurance Solid & Secure website to support their national installer network with lead generation, www. endurancedoors.co.uk.

Correne continues, “We have the flexibility, determination and capacity to cope easily with an upturn in sales, and only work in conjunction with leading suppliers who we can rely on 100%. For example, much of our door hardware is supplied by UAP Limited. We chose to work with UAP as their emphasis on quality and innovation perfectly matches what we are aiming to achieve as a company.”

The Endurance Solid & Secure Door is unique and original, which features a 48mm solid core door leaf of resin-bonded laminated Kerto that provides unbeatable stability and strength. Their collection of Endurance Solid & Secure Doors has been successfully security tested and bears the prestigious ‘Secured by Design’ seal of approval. Rocal’s Commercial Manager, Correne Bratley, states, “We are extremely excited about the huge prospects for the Endurance Solid &

“UAP Limited is a market leading supplier of top of the range door and window hardware, designed to protect and safeguard against intruders. They have built up an unrivalled reputation over the years and continue to produce new and innovative products, created for both domestic and commercial purposes. This fits in perfectly with our own specific product portfolio, as we also look at ways in which to update our catalogue of merchandise so that all requirements are catered for.” Correne concludes, “Consistency, flexibility and effectiveness are key factors

XtremeDoor is high performance composite door which offers ‘extreme’ levels of security, style, thermal efficiency and weatherproofing to the end user. To support this Vista provides a range of marketing materials for installers to use to communicate these benefits to homeowners. Wesley Buchan, sales manager at Vista comments: “Congratulations to UK Building Plastics Direct and Titan Trade Windows on being this month’s XtremeDoor competition

February Xtreme Door Winners.

winners! The competition is a fun way to reward our customers as well as promote XtremeDoor to potential customers.” To be in with the chance to win, simply order an XtremeDoor through Vista’s online ordering service

located on the Vista website www.vistapanels.co.uk Winners will be announced on the Vista website each month and you can also follow @VistaPanelsltd on Twitter using the hashtag #XtremeDoorWinner. READER ENQUIRY No: 0515/0037

WB GROUP’S PARTNER IN 3D

The Supplier of Endurance Solid & Secure Doors Rocal, the manufacturer of UK-created Endurance Solid & Secure composite doors, have recently introduced a number of novel brand initiatives in order to help boost their customers sales.

crucial deciding factor for many homeowners when buying home improvement products.”

in the success of Endurance Solid & Secure, and this is precisely what we offer to our valued customers. UAP Limited also adheres to these core principles, and so we hope to continue our excellent working relationship with them well into the future.” For more information regarding Rocal’s exceptional range of Endurance Solid & Secure Composite Doors just call their dedicated sales division on 01652 659259, or alternatively visit www.endurancedoors.co.uk.

READER ENQUIRY No: 0515/0038

Panel and composite door skin experts, 3D Laminates, are now four years into the supply of their CoolSkin® product to WB Group who manufacture in excess of 1,000 door panels per month. CoolSkin® was developed 10 years ago, with German plastics engineers Roechling supplying the substrate and Hornschuch the Cool Colors foils, combined this has made for a laminated sheet product with exceptional performance characteristics for all European markets. To date there have been no instances of any product failures and the product is backed by a comprehensive 10-year warranty. WB Group operates from a 70,000sq ft facility in

the North East of England and has specialised in the manufacture of PVCu windows and doors, composite doors and PVCu door panels. In the last 4 years, tens of thousands of door panels have been manufactured by the company, each benefitting from CoolSkin® technology and the reassurance of a product that’s designed to perform over the longterm. Charlotte Craggs, director at WB Group commented: ‘Over the last 4 years we have seen strong sales for our door panels, with no signs of demand falling. The CoolSkin product gives us added reassurance for us and our customers and it’s very much part of our key sales features.’

Mark Lofthouse, managing director of 3D Laminates concludes: ‘We’ve developed a truly impressive product specifically for door panels and composite doors. Our sales are proving strong in the UK with customers such as WB Group and for other product applications in overseas markets.’ For further information on WB Group call 0191 410 9333, e-mail sales@ wbgroup.co.uk or visit www.wbgroup.co.uk. For further information on CoolSkin and 3D Laminates call 0113 273 6281, e-mail info@3dlaminates.com or visit their website at www.3dlaminates.com. READER ENQUIRY No: 0515/0039

May 2015 | www.glassnews.co.uk

0515/0040 Skyroom_Glass News Advert_PRINT.indd 1 www.glassnews.co.uk | May 2015

20/04/2015 15:45

WINDOWS

The UK’s Leading Glass & Glazing Newspaper

Liniar launches ‘bible’ for specifiers THE FIRST SBD Liniar is delighted to announce the launch of its brand new, full colour, 94page Specification Guide – to fantastic feedback from customers, architects and specifiers alike. The long-awaited book contains all of the information that anyone could possibly need to know about specifying the innovative company’s windows and doors, making it the perfect ‘bible’ for the Liniar range. “It’s been a lot of hard work to put together,” says Chris Armes, Liniar’s Design and Development Manager, “But it was all well worth it once everyone saw the final product. “When we started to compile all of the information, along with the images to illustrate each section, we knew it would be a painstaking

process. We believe that using full isometric renders of our profile, created with 3D software, lifts the images right off the page and gives architects a much better representation of how our products would fit into their projects. “It’s been a real team effort to complete the project, but it wouldn’t have been possible without all of the hard work of one of our designers in particular – Nikki really has put her heart and soul into it and made the finished product look amazing. “It really has been her baby for the last few months – and customer feedback so far has been outstanding, so it was well worth the effort!” Packed from cover to cover, the Specification Guide contains full details of Liniar lead-free PVCu products,

including in-depth technical data and measurements on every different window and door in the range, ancillaries, case studies and follow up information. Architect Gary Parker from Parker Design Associates, was impressed with the content, commenting: “At last, a guide that is both interesting and extremely informative, an essential reference that all architects and designers should find invaluable!” An online version of the Liniar Specification Guide can be viewed in book format at http://bit. ly/LiniarSpecGuide and specifiers can order their own free hard copy at www. LiniarSpecGuide.co.uk/PR. To accompany its Specification Guide, Liniar has also launched an online resource centre for specifiers and developers, containing a wide range of information and resources to assist with specifying Liniar profile. Please visit www.liniar.co.uk/ specifiers to check it out.

READER ENQUIRY No: 0515/0041

FLUSH SASH WINDOW

TruFrame believe they have become the first company in the UK to offer a Secured by Design accredited uPVC flush sash window, using Liniar’s six-chambered EnergyPlus sculptured 70mm outer frame, with a four-chambered 50mm deep, flush sash. The Melton Mowbray based window and door manufacturer have successfully tested their new flush sash window, to meet the stringent standards laid down by Secured by Design. This initiative is part of the Association of Chief Police Officers (ACPO), with the objective to reduce burglary and crime in the UK by designing out crime through physical security and processes. The importance of Secured by Design for TruFrame’s new flush sash window is further highlighted by the fact that this accreditation is acceptable under the new approved Document Q (Security – Dwellings) of the Building Regulations, which comes into force on 1st October 2015. This important new regulation relates to new dwellings only and sates that windows must carry either PAS 24:2012 or Secured by Design status.

Given the forthcoming legislation, TruFrame are able to offer a number of hand finished windows and doors not only for their nationwide network of partners, but also for the house building market, including both the large national house builders and the smaller more exclusive developers. There are a large number of colour options for the new flush sash window including white, flat cream, rosewood, golden oak, white foil, cream foil and Irish oak, all of which are available on just a 10 day lead time. Other colours such as black foil, Chartwell green and anthracite grey (RAL 7016) are also available in the range. As well as their standard high security range of window handles, TruFrame are offering more traditional looking hardware, including a key-locking “monkey tail” handle and a dummy

peg-stay. The addition of a dedicated astragal bar profile, which is exclusive to TruFrame, completes the product offering. David Firmager, managing director of TruFrame commented: ‘We’re enhancing our reputation for being first to market with new products, as our industry-first SBD accredited flush sash shows. With the new legislation just a matter of months away, it’s important for us and our partners to make our products future-proof.’ For further information log on to www.truframe.co.uk where there’s a complete set of product downloads or call the sales office on 01664 410140 for a free copy of their 68 page guide to windows, doors and conservatries. You can also add to their growing following on Twitter @ TruFrame. READER ENQUIRY No: 0515/0042

Senior’s PURe and simple way to improving carbon calculations By offering some of the lowest U-values available to the UK market, a new energy efficient aluminium window system from leading fenestration designer and manufacturer Senior Architectural Systems is proving to be the clear and costeffective choice for improving a project’s carbon dioxide (CO2) calculations. The new patent-pending PURe window range is the first in the UK to benefit from an enhanced thermal barrier manufactured from expanded polyurethane foam (PUR). Traditionally used in cladding and insulation products, the innovative use of PUR as a thermal barrier in windows gives the PURe system the potential to achieve U-values as low as 0.71w/m2k when calculated as a commercial CEN standard window. By far exceeding the requirements of Part L of the Building Regulations and providing a significant reduction from the typical U-values of 1.75-1.9w/m2k achieved by Senior’s standard SPW600 aluminium window system, the enhanced thermal performance of the PURe range can significantly improve a project’s carbon footprint. Despite the dramatic difference in U-values, the PURe system is competitively priced allowing main contractors to reduce the CO2 calculations without increasing costs. As well as helping to cut the operational carbon emissions by making the building easier and more cost-effective to heat, the unique construction of the PURe system can also contribute

to reducing the calculations of embodied carbon which looks at the energy used in the manufacture, transportation, assembly and deconstruction of construction materials. Not only is the PURe system manufactured using existing tools from aluminium, which offers ‘cradle to cradle’ recycling, but the PUR thermal barrier can be re-used as fillers for other products with no requirement for landfill. The specification of PURe to achieve a reduction in the overall carbon footprint of a building can also save money as well as energy as Senior’s sales director James Keeling-Heane explains:

“Although calculations vary on different projects, the positive feedback we are getting from main contractors is that the fantastic u-values that can be achieved through the use of the new PURe system can help reduce CO2 calculations by up to 3%. This is then giving the project team the opportunity to look at making additional savings in the overall build cost by reducing the need for features such as photovoltaic roof panels or expensive under floor insulation. As there is little price difference between the new PURe range and our standard aluminium windows and yet a significant improvement in thermal performance, the benefits that the specification of PURe can bring to a project are huge.” With a generic Green Guide rating of ‘A’ for use in commercial projects and a life expectancy in excess of 40 years, Senior’s most recent product innovation has also been designed to meet the PassivHaus standard cycle. For more information about Senior, visit www.seniorarchitectural.co.uk.

READER ENQUIRY No: 0515/0043

May 2015 | www.glassnews.co.uk

Traditional Genesis recreates the timeless beautiful styling of a traditional timber sliding sash window like no other. With its authentically jointed frame and sash it replicates the windows of yesteryear that are found in period cottages, older properties and conservation areas. Modern With its elegant styling and precision design, the Genesis vertical sliding sash will enhance any modern home as well as a traditional property. Designed for modern living, Genesis combines cutting-edge technology with the traditional character of a box sash window. Precision-engineered for smooth, simple operation, Genesis effortlessly complements your modern lifestyle.

Home to the

The NEW Genesis VS SASH WINDOWS A new generation of vertical sliders

range of products

Vertical Sliding Sash Windows / Flush Casement Windows / Fold & Glide Doors Introducing the New GENESIS VS with traditional jointing methods taking aesthetics to the heart of the design process.

Unique joint design to both sash and outer frame replicates a timber window for a truly authentic appearance, setting your windows apart from the rest. Combined with period hardware and a complete range of heritage finishes, the Genesis VS pushes the boundaries of modern PVC-U sliding sash windows.

Tel: 0800 321 7284 Fax: 01226 707 947

Email: sales@bisonframes.co.uk

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www.glassnews.co.uk | May 2015

WINDOWS

The UK’s Leading Glass & Glazing Newspaper

New factory gears Dekko up for growth Dekko Window Systems, the Residence 9, Deceuninck and Kommerling fabricator, has embarked on the latest stage of its ambitious growth strategy with the opening of a new manufacturing facility. Based in Ashton-UnderLyne, Lancashire, the 55,000 square foot factory is kitted out with over £1m worth of manufacturing equipment; including three machining centres, enabling Dekko to manufacture their comprehensive product range more efficiently than ever before. The new factory is positioned near major motorway links, giving Dekko’s fleet easy access to delivery routes across the UK. Sales director Kurt Greatrex comments: “Dekko has experienced incredible growth over the past 18 months and the extra space will enable us to continue

this trajectory well into the future. While moving factory can be quite challenging, the move has given us the opportunity to re-evaluate our processes and organise our operations so we are producing frames in a leaner, more efficient way. I’d like to thank our customers for their support during the move and I’m pleased to say we are now fully operational, meaning customers are benefiting from an even better service.” Dekko is in the process of launching several major new products and the new space means Dekko can seamlessly include these within their production sequence. New products from Dekko include the Slide and Swing door and Monorail patio door, with aluminium bi-

“Dekko has experienced incredible growth over the past 18 months.”

TITON VENTS ENCOURAGE THE SOUND OF SILENCE Kurt Greatrex (far right) pictured with Kieran Quinn, Executive Leader of Tameside Council outside the new factory.

folds planned for the near future. Kurt comments: “There are big opportunities at the higher end of the market, particularly the door market where there has been a boom in impressive wide-span entrance solutions, and this is an area we are keen to help installers take advantage of. The move to new premises means we are able to launch this exciting new door products while still offer the same level of quality our Residence 9, Deceuninck and Kommerling customers have come to expect.” For more information contact Dekko on 01614 060055 or visit www.dekkowindows.com READER ENQUIRY No: 0515/0045

GLAZERITE VS FEATURES IN HISTORIC GEORGIAN SQUARE One of Lancashire’s most imposing Georgian squares is a step nearer to returning to its former elegance with more than 100 Glazerite vertical sliders featuring in one of its most prominent buildings. Once a smart residential area, the square is now a commercial and legal centre as well has the home of lively bars and restaurants and a number of prestigious apartment blocks. Altogether, 113 VEKA-based VSs from Glazerite Windows Ltd were installed into the apartments of one of the most prominent properties by Preston installer Coupe Windows. A simple style was chosen to match the uncluttered architecture of the building, with the VS’s two sashes giving large expanses of

glass when combined with the frame system’s slim sightlines. The windows were designed without sash horns to continue the clean lines of the overall styling. Glazerite Director Jason Thompson said the resurgence of the VS, and especially the Veka system, had brought many more opportunities for installers to upgrade classical buildings with energy efficient windows but without detracting from the traditional style of the building. “This installation proves the point perfectly,” he added, “It is a superb looking job, giving residents all the benefits of warmth and energy efficiency, as well as enhanced security and ease of use, but still all the characteristic style that is so important to the prestige and attraction of the area.”

Titon’s SF Sound Attenuator vents have been fitted in over 300 properties constructed by Gleeson Homes in Huyton, Liverpool and Plymouth Grove, Manchester. Each site contains a mixture of private and social housing, ranging from four-bedroom detached houses to single bedroom apartments, with more scheduled to be built over the next two years. The company responsible for supplying glazing for the newly built properties was Manchester-based window frame manufacturer SG Window Systems Ltd. Commenting on how the SF Sound Attenuator vents were specified, Neil Guest, Estimator at SG Window Systems, said: “We have used Titon for a number of years, and fit their vents on windows manufactured for a variety of projects. I would say we actually use over 500 Titon products every month! We consider the company is the best manufacturer and distributor of vents in the UK, so it was common sense to utilise their quality and expertise on the Gleeson Homes project.” He continued: “The SF Sound Attenuator vents were absolutely perfect for the project in hand, as they enabled us to provide windows that met the acoustic requirements outlined in the Building Regulations for each property development.”

For more information about Titon and its range of ventilators, visit www.titon.co.uk. READER ENQUIRY No: 0515/0046

fuel Deceuninck’s 17% Q1 growth

Deceuninck UK’s 2015 first quarter sales are up 17% year-on-year. As one of the world’s major PVC-U window and door systems companies, Deceuninck is renowned for its innovative, ‘pretty’ windows and leadership in colour. “We invest continuously in our products,” says Rob McGlennon, Deceuninck

Sales Director. “Our Slide & Swing New Wave Door is revolutionising patio doors. Homeowners and installers love it – so say bye-bye to bi-folds. Our new fully reversible window (FRW), due shortly, will be the clear industry leader in energy efficiency, versatility and ease of fitting.” But Deceuninck doesn’t just focus on new product

developments: “We are also extending our always instock ColourExpress range so customers can offer 25 colour ways complete with matching ancillaries and cills from stock,” continues Rob. “We have innovative, market leading products that help our customers stand out and sell without discounting. And with a number of products and significant upgrades to existing products this year, such as PAS24 security and A* energy ratings, we’re confident our fabricators, and their installer customers, will continue to set the pace.” To grow with Deceuninck call Rob McGlennon, Sales Director, on 07818 383385, follow @DeceuninckUK and visiting www. WhyDeceuninck.com.

www.glazeritewindows.co.uk

Units have been independently tested by Sound Research Laboratories in accordance with BSEN20140-10:1992, ISO140-10:1991, and are suitable for use in domestic and commercial installations.

Innovative ‘pretty’ products

Glazerite is VEKA’s largest trade fabricator in the UK as well as a long-standing Network VEKA member. It offers a fully nationwide service based on manufacturing units in Northants and Greater Manchester as well as its South West distribution hub in Bristol serving South Wales and The West of England.

READER ENQUIRY No: 0515/0047

Titon’s SF Sound Attenuator is a slot ventilator which provides high levels of sound attenuation compared to similar ‘acoustic’ products, in a compact size. The SF Sound Attenuator can be purchased in a number of combinations based on different sizes of inner (ventilator) and outer (canopy). Combinations can be chosen depending on sound attenuation requirements and desired aesthetic. The product is a cost effective method of reducing incoming noise where more conventional slot ventilators are unable to assist in acoustic issues. The SF Sound Attenuator comes fitted with a Titon SF ventilator and/or SF Canopy, and fits over the standard 13mm ventilator slot size.

Rob McGlennon, Deceuninck Sales Director.

READER ENQUIRY No: 0515/0048

May 2015 | www.glassnews.co.uk

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www.fourseasons-roofs.co.uk www.glassnews.co.uk | May 2015

WINDOWS

The UK’s Leading Glass & Glazing Newspaper

ALTERNATIVE PUB CULTURE

Deceuninck makes energy ratings easy

FROM FRAMEXPRESS

Deceuninck, one of the world’s major PVC-U window and door systems companies, has created a comprehensive WER matrix. It makes it easy for Deceuninck’s customers to see the combination of components needed to achieve particular window energy ratings. Then through Deceuninck’s InstallerPro scheme, fabricators can register them easily and cost effectively and use the CERTASS energy rating certification as a sales tool. Deceuninck developed the matrix by investing in a comprehensive technical and testing programme, measuring the energy performance of window styles and profiles, with TCI and steel reinforcement and different combinations of glass, gas and warm edge spacer bar. So whether the fabricator is looking for a top thermal performance window such as A*14 rating for Deceuninck’s Heritage 2800 casement or a mid-range A+5 energy rating, they can quickly and easily identify what is needed for a full range of energy ratings. The work has been done for them. “Energy efficiency is important to homeowners and plays a big part in their decision when replacing their windows,” explains Deceuninck Sales Director, Rob McGlennon. “Determining the best, most affordable combination of components to achieve a particular rating is a tricky, time consuming and complex task.

For one determined homeowner it was time to call ‘time’ on the old windows and doors he inherited when he purchased an old pub in Kent. The Local Authority Planning Department had stipulated that the property maintain its original period style, and the new owner was very clear about the level of insulation performance expected for his new home. Deceuninck’s new WER matrix makes energy ratings easy.

And frankly, fabricators and installers have better things to do. They want to be making, selling and installing. We’ve jumped through these hoops so our customers don’t have to. And through our InstallerPro scheme, medium and small sized fabricators can register their windows with CERTASS and achieve their WERs at no extra cost. So the benefits cascade down the supply chain.” If you want a supplier that makes selling easy call Rob McGlennon, Deceuninck Sales Director, on 07818 383385, follow @DeceuninckUK and visit www.WhyDeceuninck.com. READER ENQUIRY No: 0515/0050

The FS70mm system from Profile 22 Systems matched the brief perfectly for the frameXpress customer, providing the best results in terms of thermal and sound insulation. A variety of the highest performance, A rated, white casement windows and French doors were made according to the architect’s specifications, which provided a stunning overall finish to the installation and gave optimum results in respect of temperature control and soundproofing. Security was also high on the homeowner’s list of priorities with only the best available stipulated. A Yale locking system was then installed which gives Secured By Design accreditation and substantiates the guarantees that the doors meet the highest BSI security criteria. With an established reputation for excellence, frameXpress has forged strong business relations with both customers and suppliers over the last 18 years, which has helped the company to maintain a leading market edge in the window, door and conservatory sector.

0515/0052

Working with companies such as Profile 22 Systems ensures that customers can rely upon the quality standards that accreditation affords. The diversity and reliability of the range provides a choice that is inspiring consumer investment, with dynamic design and high performance believed to be intrinsically linked to its increasing popularity by senior management. For the frameXpress team it is apparent that the home improvement market is continuing to grow substantially, primarily due to a money conscious homeowner who is looking to reduce energy bills and at the same time, improve not just their property but their lifestyle. frameXpress is one of the UK’s largest independent pvc-u fabricators of windows, doors, conservatories and composite doors. Sixteen colour foils are available as well as superior aluminium systems which work well for both domestic and commercial applications. For more information on the broad range available, please call 01952 581100. READER ENQUIRY No: 0515/0051

BILL BUTTERS 100% PLEDGE

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The Fabricator for Installers 32

As any business will tell you, reputation is everything and one of the key reasons why the company has decided to solely focus on Kömmerling products. Bill Butters now manufacturers the C70 and O70 Gold® systems, along with the PremiLine patio door and a bi-folding door for their retail business and for a trade market looking for a better performing window. The 5-chambered design of Kömmerling’s casement windows and availability of a wide range of foiled finishes are fundamental to the product strategy at Bill Butters, which include foiled white, cream, grey, black, Chartwell Green, Irish Oak, Golden Oak and Rosewood.

5AY

0800 014 2769

Bill Butters Windows is a well-established and respected trade and retail manufacturer based in Sherborne, Dorset and the company has recently pledged 100% of their core window and door business to Kömmerling.

sales@pearlwindows.co.uk

product and availability of foils from stock. Whatever they promise they deliver with efficiency and complete reliability.’ Kevin Warner, head of sales and marketing of Kömmerling concluded: ‘We’re delighted that Bill Butters Windows has decided to focus on Kömmerling. Our product range and ability to meet the exacting needs of our customers is proving fruitful and we’ve been returning impressive growth in the business for the last few years.’ For further information, call 01543 444900, e-mail enquiries@profine-group.com, log on to www.kommerling.co.uk or follow them on Twitter @kommerling_uk.

Bill Butters have recently had their vehicle livery updated to reflect their new trading relationship with Kömmerling. There’s also a business ethos at Bill Butters which they believe sets them apart from other typical glazing companies in the area and they can boast a number of consumer and trade testimonials. Paul Kelly Managing Director of Bill Butters commented: ‘It was an easy decision for us to focus on Kömmerling given the quality of

READER ENQUIRY No: 0515/0053

May 2015 | www.glassnews.co.uk

WINDOWS

The UK’s Leading Glass & Glazing Newspaper

Taking the Alternative approach GROSVENOR INSTALLS “We took the decision a long time ago not to try to compete on price,” and “you get what you pay for” – two statements that underline an alternative approach to business that helped secure a successful Leeds company a £5 million city centre regeneration project. Liniar fabricator Alternative Windows is one of the largest window and door manufacturers and suppliers in the North of England, with a turnover of over £7 million, 70 staff at its Leeds headquarters and 12 teams of fitters. Founded in 1988 by Directors Nigel Fletcher and Darren Barraclough and initially focusing on the trade and retail markets, the company has seen a marked shift in the split of its work over recent years – with commercial work now reaching around 70% of its overall revenue. Since emerging from the recession, the new build and social housing markets have been reinvigorated, with Alternative Windows ideally placed to fulfil a large proportion of the new contracts out for tender. Sales Director Darren Pratt, who’s been with Alternative for 21 years, explains why their approach is so successful: “We took the decision a long time ago not to try to compete on price,” says Darren, “which means

Worth around £5 million to Alternative over two years, the project commenced in December 2013 and is set to be completed in late 2015. Darren goes on to describe the reasons the Liniar system is ideal for large-scale projects such as these:

we do lose out on some jobs. But it’s clear to us that when it comes to choosing new windows and doors, price isn’t always the prime factor; local developers are looking for thermal efficiency, leadfree profiles and faster supply and installation, all of which is deliverable with the Liniar system.” “The interesting thing is that we’ve recently picked up a couple of jobs that we lost out on as we weren’t the cheapest. We’d written them off, but the developer has now come back to us to finish the jobs as they’ve had problems with the supplier they originally chose… after all, you get what you pay for!” The Leeds City Centre regeneration PFI project spans 7 blocks of high-rise apartments totalling 550 dwellings, together with almost 1,500 low-rise and new build houses. The project is being managed by developer Keepmoat, who’ve allocated the supply of windows and doors to Alternative.

“The Liniar system goes through the factory much faster than other systems, so it’s more cost effective for us to manufacture,” says Darren. “It’s also much easier to achieve an ‘A’ rated window, as we have to do less to it than we would with a different system, such as enhanced (and more expensive) glazing. Our installers also love fitting Liniar as it’s been designed to be fitter-friendly – so they’re on site for less time overall, which helps with project completion deadlines.” With the housing market set to continue its upward trend, the team at Alternative is ready to take advantage of the boom – and with its experience in this sector, there’s no doubt it can back up its claims and reap the benefits.

FIRST R9 & NOW THE LIST GROWS

Glazerite customer Boltonbased Grosvenor Windows has successfully completed its first Residence 9 installation, with a healthy quote bank building in its wake. Grosvenor supplied two sets of French Doors, a Bow window and four sash windows to the private residence after the owners visited Grosvenor’s Bolton showroom. The couple had already researched the market and decided upon the Residence 9 system, which is designed to replicate the ubiquitous 19th century flush sash timber window that features in so many British homes. Keen to reduce the maintenance on their windows and doors the couple decided to replace their timber frames when they became aware that a PVC-U window was available that closely

replicated the style of the originals in their home. The couple had already obtained a quote from a major national retailer but decided to get at least one more and, following their visit to Grosvenor’s showroom found that not only was the quote more competitive a two year interest-free finance option also served to offset the additional cost of Residence 9 over conventional systems. What closed the deal for the couple was the manufactured quality of the product. Grosvenor’s Richard Martin handled the sale to the couple: “They had researched the market well and were determined to install Residence 9. They chose Grosvenor to provide the windows and doors when they became

Alternative Windows can be contacted on: 0113 248 3773 or via their website: www. alternativewindows.com. You can find out more about the Liniar range at www. liniar.co.uk or call the sales team on 01332 883900.

confident that we could do the job at least as well as the national retailer they had already received a quote from. Our price, service and the quality of the products manufactured by hand in Glazerite’s specialist range production facility in Wellingborough sealed the deal.” Glazerite, one of the UK’s largest trade fabricators, began manufacturing windows and doors using the Residence 9 system last year. The product has become something of a sensation due to the attention to detail paid with the offer of authentic period design and features, coupled with the latest weather and security performance standards. Pete Smith, head of Glazerite’s Bolton operation, says Residence 9 has further extended the company’s vast range of products, styles and options: “Our policy is to provide our customers with the largest possible arsenal of products to ensure they can go after all sales opportunities and handle every demand from customers. Residence 9 is quickly capturing a very specific customer base and is an increasingly important addition.” www.glazeritewindows.co.uk

READER ENQUIRY No: 0515/0054

READER ENQUIRY No: 0515/0055

EVOLVE VS ARE EVEN MORE AUTHENTIC

FOR CONSERVATION PROJECTS

Synseal’s popular Evolve VS sliding sash has been improved with the addition of a new deep bottom rail design option, to provide an even greater degree of authenticity for heritage and conservation project applications. Standard Evolve vertical sliding sash windows feature a slimline bottom rail 60mm in height to maximise glass area and daylight, however a 100mm deep bottom rail has previously been available as a special manufacturing option by combining two extrusions. Now a new ovolo deep bottom rail created from a single extrusion, 100mm

www.glassnews.co.uk | May 2015

deep, is readily available to cater for projects that require authentic timber-mimicking PVC-U sliding sash windows, with the added benefit of improved visual aesthetic appeal. “Investment in a PVC-U extrusion tool to create a new VS deep bottom rail ovolo profile was an easy decision to make,” comments Steve Brown, Synseal’s Products & Customer Service Director. “Visual authenticity is a key factor in today’s marketplace. The improved bottom rail complements other finely engineered aesthetic details such as our run-through sash horns and

when considered in conjunction with the many practical material advantages of PVC-U, our Evolve VS heritage offering is a compelling specification.” For further information contact Mark Schlotel on 01623 446207 or 07764 229694; email mark. schlotel@synseal.com.

READER ENQUIRY No: 0515/0056

WINDOWS

The UK’s Leading Glass & Glazing Newspaper

TITON LAUNCHES SF XTRA CUSTOMERS FIRST HIGH PERFORMANCE VENT AT FRAMEXPRESS Titon’s SF Xtra is a new, high performance, surface mounted aluminium slot ventilator, suitable for PVCu, timber or aluminium windows. It is the shortest ventilator available on the market capable of providing an Equivalent Area (EA) of 5,000mm2. The SF Xtra is available in two widths – one is for use over a 13mm slot, while the other covers 16mm. Bespoke sizes can also be produced, plus there is a bar length option which can then be cut to size for self-

assembly. All versions can be used with a plastic or an aluminium canopy, with brown or white as standard finishes, while other colours are available upon request. Commenting on the new product, Tyson Anderson, Sales and Marketing Director at Titon, said: “The SF Xtra is a great addition to our range of ventilators. Not only is it the shortest model on the market to achieve 5000mm2 EA, it is also suitable for a wide range of commercial applications, including schools, hospitals and offices. As with all our ventilators, it benefits from our extensive experience working alongside fabricators to ensure it complies with the Building Regulations while remaining versatile and simple to use.” Ideal for non-domestic applications, as well as retrofit projects, the SF Xtra benefits from a simple construction, which aids painting, self-assembly and fitting. It also boasts a high performance gasket, combined with a compression closing action, to improve sealing in adverse weather conditions. Additionally, the vent can be mounted to deflect air upwards or downwards, while it has been tested in accordance with BS EN 13141-1:2004. For more information about Titon and its range of ventilators, visit www.titon.co.uk. READER ENQUIRY No: 0515/0057

SPRING HAS SPRUNG WITH

INTERNORM’S PROMOTION

The fantastic promotion offers customers the chance to upgrade to triple glazing when they purchase any of its UPVC, UPVC/aluminium or timber/aluminium windows or lift and slide door set.

Andreas Simmer, MD of Internorm UK, commented on the promotion: “Our free upgrades are available on a wide range of Internorm window systems, which offer customers great value for money. The ability to upgrade Internorm’s high performance windows provides homeowners even more

The workshops provided staff with an opportunity to refresh and further develop their customer service skills, which evaluated existing methods and reviewed staff potential in all relevant areas. Individual strengths and weakness were identified with an overall purpose of further building customer relations across the company. Assessing customer expectations and reviewing service accordingly was considered key to staff development, with the sessions giving the frameXpress team the opportunity to refocus their approach to customer service where necessary. Angela Griffin comments, “We have been able to evaluate customer requirements and consider ways where we can personalise our approach to them. Reinforcing a trust and rapport with customers is essential, so personal communication style was an invaluable aspect to this training programme.” The course was considered important by Managing Directors, Stuart Green and Mark Westbrook, who believe that evaluating and improving customer service where necessary is an essential aspect to moving the business further forward.

Mark Westbrook comments, “We all have good and bad traits, and sometimes it can be easy to allow small habits to develop which are not necessarily the best thing overall for a company. Appraising staff and acknowledging all aspects of the job roles are important things to consider when gearing up to move a company forward. Looking at the organisational structure as well as the customer process is important, particularly when you have a number of departments working alongside each other. Interdepartmental communication has to be smooth and effective, which this course has reinforced for all of us.” Angela Griffin concludes, “Understanding our customers’ expectations and striving to exceed those is vital, which will further strengthen business relations and reinforce our corporate position as a leading fabricator which excels in customer support.” frameXpress Ltd is a leading fabricator of pvc-u and aluminium windows, doors and conservatories for both the domestic and commercial sectors. Please call 01952 581100 for more information on the portfolio or visit the website www.frameXpress.co.uk. READER ENQUIRY No: 0515/0059

BFRC ASKS: “DO YOUR SEALED UNITS COMPLY?”

From 13th April – 26th June, Internorm is offering its customers free upgrades to triple glazing and aluminium cladding on selected products. For this limited period, customers have even more opportunity to take advantage of Internorm’s enhanced energy efficiency and quality design.

Homeowners can also take full advantage of Internorm’s weather resistant aluminium cladding for free. The cladding is available in a wide range of design possibilities and in all standard colours on almost all UPVC windows, ensuring customers enhance the aesthetic appeal of their home. Furthermore, as it’s weather resistant, the cladding helps to protect the window system.

The frameXpress management team has once again taken positive steps to further strengthen customer relations by instigating a number of customer service training days, which all staff attended. In conjunction with Angela Griffin, HR Manager at frameXpress, The Professional Development Training Company from Birmingham staggered an intensive training course for all personnel over a week.

choice, with a product that combines high quality design with the latest advances in window technology.” Internorm’s innovative window systems can be integrated into any style of home, modern or traditional. Being the leading window specialist, Internorm provides customers with a comprehensive product range that is supported with extensive technical support and friendly customer service. For further information on Internorm’s wide range of windows and doors, visit www.internorm.co.uk. READER ENQUIRY No: 0515/0058

BFRC licence holders are reminded that suppliers of their sealed units have a legal obligation to comply with BS EN 1279 Glass in Buildings: Insulating Glass Units. This is not a new requirement. Since the 1st July 2013 it has been mandatory for sealed unit

that they have passed BS EN 1279 part 3.

manufacturers to meet the requirement of the Construction Products Regulation (2013) and subsequent CE Marking. It is a legal requirement for unit manufacturers to declare the performance of their products. As such your sealed unit supplier should be able to provide you with documentary evidence to confirm the product has been tested appropriately. All sealed units must meet the requirements of part 2 of BS En 1279. However, if you are purchasing gas filled sealed units, your supplier must be able to demonstrate

It is not acceptable to claim the sealed unit complies with BS EN 1279 when it is undergoing test, as the outcome of the test is unknown. As the supplier of the window you have a responsibility to ensure that the IGU’s used within your windows comply. For more information please contact BFRC direct: 020 7403 9200 / enquiries@bfrc.org.

READER ENQUIRY No: 0515/0060

May 2015 | www.glassnews.co.uk

BIGGER The UK’s Leading Glass & Glazing Newspaper

WINDOWS

is better for Geofast Geofast from The Georgian Bar Company is one of those products where a relatively simple idea has grown into a vast range of applications for external decorative bars. With various combinations of their bar ranges you can now create bespoke solutions for your customers in window and door design. After an impressive 2014 concept launch at the FitShow the new Geofast 50mm bar is now available in what could be a game changing product for the Astragal decorative bar market. Now you can achieve a design and look previously only available by undertaking a time consuming method of welding. The patented Geofast clip on system is the key to this. All Geofast bars use this method of application so instead now all users will have to do is snap-on their 50mm bar which

“The patented Geofast clip on system is the key to this. All Geofast bars use this method of application so instead now all users will have to do is snap-on their 50mm bar which acts as a false transom, giving them the quickest solution and looking infinitely better than a welding join and only uses one sealed unit.” www.glassnews.co.uk | May 2015

“Just a few weeks ago twitter was buzzing with a beautiful Kommerling French window fabricated by CWG Choices where they used our 50mm and 25mm bars to create a lovely design piece for a customer.” acts as a false transom, giving them the quickest solution and looking infinitely better than a welding join and only uses one sealed unit. Lisa Penton - Office Manager at the Georgian Bar Company comments: “Now more than ever we have expanded the synergy between the different bars. Our new 50mm midrail bar looks simply stunning when used as a false transom or a door mullion, not only that but it can be used with either a 25mm or 21mm bar to create an impressive ‘cottage’ style window with no need to weld in the transom – just simply clip on using our Geofast method.” “We have already seen a fantastic response from our customer base on this product; it is something they have been asking for time and again. Just a few weeks ago twitter was buzzing with a beautiful Kommerling French window fabricated by CWG Choices where they used our 50mm and 25mm bars to create a lovely design piece for a customer.” As ever The Georgian Bar Company stock the ranges in an impressive array of ‘off the shelf ’ colours from Irish Oak to Slate Grey and most colours in between – all using Renolit foils. If you would like any further information then you can visit their website www.geofast.co.uk or speak to the team on 01772 631 441. READER ENQUIRY No: 0515/0061

WINDOWS

The UK’s Leading Glass & Glazing Newspaper

Senior’s Hybrid system on board for new York Park & Ride scheme Window and curtain walling solutions from Senior Architectural System’s innovative Hybrid range have proved to be just the ticket for use on a new Park & Ride scheme in York. A luxury kitchen which benefits from Uni-Blinds integral blinds installed in both windows and bi-fold doors.

UNI-BLINDS® DEMAND HEATS UP AS WARM EDGE SPACER BARS HIT THE SPOT The introduction last year of warm edge spacer bars as standard across the range of Uni-Blinds® integral blinds has proved a hit with fabricators and installers seeking to maximise customer satisfaction, according to the system’s manufacturer Morley Glass & Glazing. The company has seen an increase in sales of 23% since the first Uni-Blinds with warm edge spacer bar technology inside hit the market in spring 2014. Part of the reason for this rapid growth, says Morley Glass & Glazing MD Ian Short, is customers seeing the opportunity to upsell their windows and doors without compromising on thermal performance. Ian says: “We know that homeowners increasingly understand the massive contribution that highly insulating windows and doors make to reducing energy bills

“We know that homeowners increasingly understand the massive contribution that highly insulating windows and doors make to reducing energy bills and improving comfort.” 36

and improving comfort. That’s why we were so keen to introduce the warm edge spacer bar across our integral blinds range to make compromise a thing of the past when customers seek the privacy and aesthetic benefits that Uni-Blinds bring.” As Europe’s biggest fabricator of integral blinds using the market-leading ScreenLine systems, Morley Glass & Glazing worked closely with the Italian system’s manufacturer Pellini to launch warm edge spacer bars at the earliest opportunity in the UK. Ian adds: “The warm edge spacer bars that we use are similar to those used by the majority of sealed unit manufacturers serving the A and B rated windows and doors market. The added benefits of integral blinds, which are not adequately reflected by the Window Energy Rating (WER) scheme, are the extra layer of insulation along with the powerful solar shading to keep homes cooler during summer months. These added benefits are giving smart installers a great opportunity to enhance their window and door proposition and increase profitability.”

Installed by Aire Valley Architectural Systems for main contractor Balfour Beatty, Senior’s Hybrid Series 3 curtain walling and Hybrid Series 1 windows have been used as part of the creation of the two new terminal buildings at Poppleton Bar and Askham Bar. The innovative construction of Senior’s Hybrid range, which combines the durability of aluminium externally with the environmental benefits of timber internally, made it the ideal choice for use on the striking timber clad buildings and has helped contribute to the project’s overall BREEAM rating of ‘very good’. The unique UK manufactured timber aluminium composite Hybrid Series 3 curtain wall system floods the entrance to the terminal buildings with natural light, creating a welcoming space for the hundreds of passengers that use the facility. The system has been complemented by the use of tophung Hybrid Series 1 composite casement windows, with careful consideration being given to their size and position to minimise heat loss and maximise solar gain. The Hybrid

system’s use of certified PEFC timber and excellent insulation properties has further contributed to the scheme’s sustainable design, which also includes a green nature roof and the use of natural ventilation. Senior’s robust aluminium SD doors, which are ideally suited to high-traffic commercial applications, completed the prestigious contract. Constructed as part of the City of York Council’s ambitious £22.7m ‘Access for York’ programme, the new Park and Ride development is one of the city’s largest ever single investments in its transport infrastructure. The scheme is set to play a vital role in reducing congestion levels along the main routes into the city centre through the provision of a new 600-vechicle car park at Poppleton Bar and up to 1,100 parking spaces at the Askham Bar site. The existing facilities at Askham Bar have been extended through the redevelopment of a former landfill site which is located close to Askham Bog, a Site of Scientific Interest (SSSI) and a proposed Site of Importance for Nature Conservation. Alan Thomas, senior architect from City of York Council commented: “We have worked with Senior Architectural Systems for a number of years and can always rely on the quality of the products and expert advice and support from the sales team.” For more information about Senior, visit www.seniorarchitectural.co.uk. READER ENQUIRY No: 0515/0063

The Uni-Blinds range provides the widest choice of integral Venetian blinds in double and triple glazed units, with all manual versions available in the industry’s shortest lead-time of 10 days from any Friday. Morley Glass & Glazing provides unrivalled technical support for Uni-Blinds customers too, being the only UK supplier of integral blinds to have dedicated customer support engineers on the road. It also stocks the largest range of ScreenLine system spare parts in Europe. Find out more at www.morleyglass.co.uk. READER ENQUIRY No: 0515/0062

May 2015 | www.glassnews.co.uk

0515/0064

www.glassnews.co.uk | May 2015

WINDOWS

The UK’s Leading Glass & Glazing Newspaper

Astraseal supplies vertical sliders for Newport regeneration project One of the UK’s largest and longest established fabricators, Astraseal recently supplied its market leading products for an ongoing refurbishment project in Newport, Wales. Part of the Pillgwenlly Regeneration Project to revamp Newport’s town centre, a number of Astraseal manufactured REHAU vertical sliding windows were installed by White Brothers & Speed, along with the installation of heritage style facades to 21 properties on Commercial Road. The new windows were to replace existing timber sash window styles, and as a specialist in replacement installations for heritage style buildings, local company White Brothers & Speed were an ideal choice to carry out the work to a professional standard, in-line with the original appearance of the buildings. Mark Legge, a director at White Brothers & Speed commented: “We had tendered for and won previous refurbishment contracts in Newport’s town centre, so when it came to additional work needing to be done we were put forward by Pillgwenlly’s Regeneration Manager because of our reputation for quality of installation and products. “It was important the new windows replicated the style of the originals and Astraseal were able to meet these requirements. They supplied us with colour-matched heritage style windows which had all the traditional design details of a timber box sash. The quality was superb and we were very impressed with the service we received.” Astraseal sales and marketing manager Zachary Nedimovic comments: “The

Images of the Pillgwenlly Regeneration Project.

windows needed to be a very specific RAL colour and thanks to our in-house colour coating facility we were able to offer an exact match. What’s more, having control of the colouring process was a major benefit to White Brothers & Speed because it meant we could offer a competitive price and a faster lead time.” As well as offering REHAU vertical sliders, Astraseal manufacture a comprehensive product range including the full range of REHAU windows and doors, Synseal inline sliders and vertical sliders; and Global conservatory roofs. They also off aluminium windows, doors, curtain walling and shop fronts made with the Smarts and Reynaers profile. Bridging the gap between Astraseal’s PVC-u and aluminium product lines is the recently launched the WarmCore sliding door system, which combines an aluminium profile with a ‘warm’ PVC-u core. All products are produced from three manufacturing sites in Wellingborough totalling 110,000 square feet. For more information call Astraseal on 01933 227233 or visit www.astraseal.co.uk. READER ENQUIRY No: 0515/0065

Frame Fast (UK) sign new agreement with Eurocell Leading trade fabricator Frame Fast (UK) Ltd has just signed a new three year supply agreement with systems house Eurocell. Nigel Leivers, Sales Director of Frame Fast (UK) said, “We have worked with Eurocell for the past 11 years and enjoy an excellent relationship. Their impressive range of products allows us to manufacture a comprehensive product portfolio which is well valued by our customers. We are delighted to have agreed a further three year agreement.” As Nigel says, Frame Fast (UK) does manufacture a comprehensive range of Eurocell products. The headline-grabbing products are modus®, the UK’s first fully integrated system that’s a genuine alternative to aluminium and timber products, and Skypod®, the skylight that offers aluminium aesthetics at a PVCu price. In 2014, Frame Fast (UK) became the first fabricator to manufacture the modus® system. The 75mm system covers casement windows, reversible windows, tilt & turn windows, entrance doors, french doors and composite doors. It has clean contemporary looks and comes in nine colours, plus over 40 special order options. It’s more energy efficient than its timber or aluminium equivalents and the reversible option is the most energy efficient on the market. In short, it offers everything the market wants: looks, performance, sustainability and value for money and has been an incredible success for Frame Fast (UK). The Skypod® is proving similarly attractive. Alongside the compelling aesthetics there is also the bonus of a U value of just 1.0, eliminating

the too hot, too cold problems traditionally associated with conservatory extensions. Available in five exterior colours and four glazing options and suitable for openings up to 2.75m x 7.75m, there is no doubt it is an attractive product for any portfolio. Commenting on the new supply agreement, Ian Kemp Sales Director of Euorcell said, “Frame Fast (UK) and Eurocell have developed a strong business relationship over many years and we are delighted that our two companies have now entered into a three year supply agreement. Frame Fast (UK) has always supported Eurocell by taking products from across the range. The relationship is enhanced, as due to the close proximity between Frame Fast (UK) and Eurocell, we have worked together in development and fabrication trials of new products. As such both companies have benefited from growth into new markets with products such as the Aspect Bi-fold door and Skypod lantern roof. More recently with the introduction of the modus® 75mm window system, we have jointly won business on contracts usually associated with timber in conservation areas or aluminium in commercial settings and have seen sales of modus® into a wide cross section of markets such as new build, retail and commercial work. With general improvements in the market over the last two years and new areas to develop business, I am sure that we will both continue to see real opportunities to grow both our businesses.” Tel: 01332 344459 - www.framefastuk.com READER ENQUIRY No: 0515/0066

Flush Sash Now Available From Direct Trade Forward-thinking Halo fabricator Direct Trade is pleased to announce the launch of a new product to its already comprehensive range, the Flush Sash. Providing an authentic alternative to period timber windows, Direct Trade’s investment in bringing the Flush Sash to market will help customers take advantage of this growing market.

Mark Powell, Sales Director at Direct Trade says: “It’s all about offering choice in today’s increasingly demanding market. Our installer customers want a wide range of products so that they can offer a solution, whatever the homeowner’s requirements. Our new flush sash is a great addition to the range because it offers all the benefits of PVC-U while giving the consumer a truly authentic timber style of window, something more new build and replacement customers are looking for. “The Flush Sash incorporating mechanically jointed transoms and mullions comes with a 70mm outer frame and external cottage bar that offers authenticity to suit both traditional and contemporary properties, while providing top performance in terms of energy efficiency. It’s even available with an A WER. The wide range of woodgrain and colour finishes with ancillaries such as

add-ons and bay poles to match and options such as monkey tail handles and peg stays complete the look. “As with all of our products, whether new or an existing part of the range, this latest addition comes with the Direct Trade Difference including an established trading history of 17 years, nationwide coverage to customers of all sizes and a passionate, approachable team of people in all areas of the business who are waiting to offer any necessary advice and support to installers everywhere. The flush sash has followed hot on the heels of our recently launched aluminium bi-fold door offering and we have even more product launches to come soon, so watch this space!” For more information call Direct Trade today on 0800 288 8828 or visit ww.directtradeltd.co.uk.

READER ENQUIRY No: 0515/0067

May 2015 | www.glassnews.co.uk

GQA NEWSLETTER

The UK’s Leading Glass & Glazing Newspaper

MAY 2015 MTC’s – Do you know enough about them? We are working with Fensa & Assure on their schemes. Contact GQA to discuss on 0114 2720033

GQA – Why don’t young people see our industry as a part of their career path? Like many of you, I keep hearing that we need to find a way to bring new people into the window, door and glazing industry as the age profile across it continues to increase. It is the same story in many other hands-on industry sectors. It is almost a reflection of society in the UK I guess where, by common consent, we have got an ‘ageing population’. I’m not suggesting for one minute that the glazing industry is past it – far from it – it remains vibrant, full of great products, new innovations, and the opportunity for career longevity; but one thing that does concern me is the lack of young people coming into the sector as the first step on their career path, and the lack of young people transferring into it from other industries. Career path development Why does our industry not automatically attract young people? Don’t school leavers see our industry as a viable career? Is it perhaps because as an industry there hasn’t been the employer backing for the available, structured qualifications and formal training, preferring instead to go for a less formal hands-on approach? Has the lack of qualification implementation offered by the industry become detrimental to attracting new blood? Do we as an industry understand what today’s young people value in terms of careerpath development and are we offering it? The truth is I don’t know the answer. What I do know is this; investment in people is proven to deliver long term benefits to the employer and the employee. Better training leads to better motivated staff - staff who are better able and better qualified to carry out their roles – and reduced staff turnover. Ultimately this should translate into the delivery of better quality and service to the end user which of course should in turn bring more business.

“We want to engage companies to become ambassadors for training – maybe to provide facilities in the shape of Learning Pods.”

Attracting young people As many of you know, we here at GQA are passionate about people development and recognition, and our qualifications, allied to the introduction of the MTCs – Minimum Technical Competencies – should be the perfect opportunity for the industry to progress and ultimately to attract young people to our industry who will then very much view it as a career rather than just a job – there is a distinction. I firmly believe that if the industry invests in training it will get its rewards. In the very near future we are going to be talking to key players in the industry about forming partnerships and developing programmes to help young entrants to our industry to learn; we want to engage companies to become ambassadors for training – maybe to provide facilities in the shape of Learning Pods, to enable people to be trained off the job and not just on it. A new initiative from the industry It is a subject I am going to return to regularly over the next 12 months. I want to see if we can offer a new initiative as an industry which is as vibrant and attractive as the industry itself, a scheme where an apprentice could start with a two week block introduction programme hosted by an Ambassador, followed by dayrelease training, where the employer-developed programme will inform on the industry, about the products and materials, about the job that he or she is going to do; about Building Regulations and the impact of Health and Safety as essential learning, with practical activities at the heart of the day-release, actual hands-on in a learning environment, honing practical skills. I see this as potentially a two-year programme, a real structured learning experience which would give anyone a good start into any practical industry; with the learning process continuing through work. What would all this give us? In my view it would give us: • An attractive and effective young person’s programme into the industry • An effective delivery programme for new entrants • Ongoing practical and knowledge learning programme • An up-to-date workforce • Government / Competent Person Scheme Compliance

• Reduced site rectifications / reduced callouts which = reduced cost • Improved Customer Satisfaction Maybe the ‘Learning Pod’ idea is feasible and we could use this as the basis for an employer led Trailblazer project aimed at designing apprenticeship standards and assessment for our industry – if this is of interest to you then get in touch with us – info@gqaqualifications.com / 01142 720033 – we will be starting industry discussions soon.

4-4-Q GQA, the leading provider of qualifications for the window and door industry, has put its support behind a growing community initiative to encourage healthy lifestyles by sponsoring a classical new football kit.

CEO Mick Clayton was proud to be involved in the launch of the new kit, modelled on the classic 1970’s Brazil strip when he donned the new ‘Fit Reds Veterans’ football team strip at the home of Barnsley FC. The team consists of men who have completed the healthy lifestyles programme delivered by Barnsley FC Community Sports and Education Trust and PSS (Personal Shaped Support), and supported by the British Heart Foundation. The veterans regularly play friendlies with other men’s health schemes and other football clubs such as Wigan Athletic, Scunthorpe United and Liverpool, and are about to take part in a tournament in Holland.

The programme and the friendlies are a real motivator for men to get fit and keep fit; to be a part of a social network; and to have the opportunity to visit and play at other professional football grounds. Mick completed the healthy lifestyles programme himself in March 2014 and was keen for GQA to get more involved, “The programme is a great way for the over-35s to give themselves a kick in terms of their health and fitness, and sponsoring the purchase of the veteran’s strip was a great way to give something back to the programme”. “The programme’s link with the British Heart Foundation

was also a big plus factor for us at GQA with our ex-CEO’s untimely passing in 2013 from heart related issues.” “I would encourage as many of our colleagues as possible in the window and door industry to get involved in these types of schemes. It is great fun but also delivers a serious point in that it provides a healthier lifestyle and a level of fitness which can only benefit us all in our increasingly busy day to day lives”. GQA are also a part of the GM fundraising 5 a side tournament at Birmingham City FC in May.

Tel: 0114 2720033 | Fax: 0114 2768466 Web: www.gqaqualifications.com | Email: marketing@gqaqualifications.com GQA Qualifications Unit 1, Twelve O'clock Court, Attercliffe Road, Sheffield S4 7WW www.glassnews.co.uk | May 2015

READER ENQUIRY No: 0515/0068

GLASS NEWS INTERVIEW: FRAMEXPRESS

The UK’s Leading Glass & Glazing Newspaper

FrameXpress, still expanding after 18 years of steady growth It’s become very clear that many companies have actually grown during the recession and it is those companies that are built on firm foundations that have thrived. The whole landscape of fabrication has changed, and will continue to do so, and Chris Champion, Glass News’ Editor, talks with Mark Westbrook, Managing Director of Telford based FrameXpress about this changing market.

You are not the first company I have talked to that has actually thrived during the recession. I’m wondering if there is a pattern… If there is a pattern, two things will have had influence on that growth. Firstly, the company will have been built on firm foundations and have a sound track record. And secondly, there has been a reduction in small fabricators who have found it hard to produce frames economically. The recession was going to hurt a lot of people and we took action to ensure it wasn’t going to be us. Customers want more sales and make more money and we gave them what they needed to achieve this against the strong competition in the market. They kept growing and so did we. While other fabricators dropped off and

Order processing.

disappeared altogether, by listening to what our customers wanted we were able to help them weather the storm. Trade supply businesses can really only win if their customers win. If anyone has a trade supplier that is charging too much money, moving too slowly or not supplying great service, then they should leave and find someone that will help them grow – they might even find us in that search!

While it’s clear that fabricators are becoming fewer, the firm foundation is surely the key? Everyone wants a supplier in whom they can have confidence. That means a supplier who is profitable and able to invest in technology and machinery that will keep them competitive and efficient.

And here you are touching on cost and price. How key is price? There’s a fine line here. Of course customers want the best price they can get, but that has to be coupled with quality and service. A cheap price for a poor product, with uncertain delivery, makes no sense at all. Most customers recognise that their supplier has to make money, too!

Glass News Publisher, Christina Shaw picks up some information at reception.

That’s a very good point. So what about the background to FrameXpress and your own career? We have been in business for 18 years now and we have pretty much increased out turnover year on year. It probably won’t come as any surprise, considering we fabricate in Profile 22, that both Stuart’s and my own background includes working for the Epwin Group for 10 years. This included Stuart being Technical Manager and me as Sales Manager. Stuart Green and I set up the business with a view to offering a quality product with great service. We have always believed that customers would like to have a single supplier who could offer them the full range of products and, over time, that is what we’ve done. I know everyone talks about a ‘one stop shop’ but, quite honestly, there is no other way of explaining it.

To offer the kind of service you’ve described, is it all about efficiency? Efficiency is largely to do with investment. To fabricate efficiently requires continual investment and that is expensive. As luck would have it, our decision to invest a further £1m in the business coincided with the downturn! However, it has meant that we are now in the perfect position to provide an excellent fabrication service to our customers as the economy has improved and business has revived. I wish I could claim that it was planned but, sometimes in business,

Let’s talk about the ‘firm foundation’ question… Longevity is probably the answer. If a company has been around for a long time and has continued to expand, that’s a good sign. And a company under the same name says a lot! It means that the company has survived the good times and the bad and hasn’t had to ‘phoenix’ itself, walking away from its financial liabilities.

All ready for delivery.

Ready for despatch.

May 2015 | www.glassnews.co.uk

The UK’s Leading Glass & Glazing Newspaper

GLASS NEWS INTERVIEW: FRAMEXPRESS

On the shop floor.

luck or being in the right place at the right time, pays dividends!

we supply today are required to be glazed.

From the numbering of the units you seem to have a line of individual units forming one very big factory…

Is that normal or an indication of the type of customers you have?

Mark Westbrook When we opened for business we had one unit, then moved further up the row to take two units….and so it went on. We are actually back in our original unit and have now taken all the units along this row to have a 25,000 sq ft factory with another 5,000 sq ft to house our glass. We are using around 500 IGUs per day as we have found that as many as 97% of the frames

I think taking a glazed product is a growing trend. It simplifies the installation process and means that the responsibility lies with the fabricator to ensure the glazing matches the requirement. It’s all about offering real quality, hence the Profile 22 frame. Add to that all the required accreditations plus a service that suits your customers. Those customers will range from the jobbing builder taking 2 or 3 frames per week to

an installer who needs 30 or 40 per week. Those customers will need all kinds of windows including vertical sliders, composite doors, patio doors and bi-folds and conservatory roofs. FrameXpress offer the full range so there is one contact point to place that order.

I’m certainly not the only person in the company! But we have built this business on being very open and available to our customers and there are customers who have dealt with me, directly, for many years and I’m happy to continue that relationship.

While we’ve been talking there’s been a steady stream of customers calling you and you seem to have all the information to hand to answer there queries about orders. Should the MD be doing this?

It’s force of habit! I like to be involved with the customers and we make our contact details freely available. If you have nothing to hide, why would you duck a ‘phone call?

That’s very true, although the type of accessibility you offer is unusual… It’s a bit like the swan: all calm above the water and the feet going at ten to the dozen below the surface! We’re very proud to have very longstanding customers and to be constantly attracting new ones. Our whole ethos is about being able to hold our heads high, be respected for what we do, have a reputation for both quality and fairness and deliver product when our customers need it and at a price that is good for them.

Attention to detail is key.

www.glassnews.co.uk | May 2015

Composite doors.

This allows us to keep investing in the machinery and systems that improves our efficiency.

It’s not a very difficult business if you remember that good reputations are built on great service.

And what of the future, Mark? We will keep expanding our offering and our productivity. Having the right products for the market is key, as is the ability to recognise developing trends. And that means keeping close to our customers and working with them. The story of how Kodak failed to recognise the importance of digital photography is a good example of a company not keeping an eye on the market. Despite having the technology, they continued to pursue the sale of film because that had been their strength over the years. By not recognising the trend and not having the correct products, Kodak no longer exists. It’s a message about not taking anything for granted. We must move with the times and not be complacent, while offering the customer what they want - with real customer care.

READER ENQUIRY No: 0515/0069

MACHINERY

The UK’s Leading Glass & Glazing Newspaper

For.El Opens the Doors

on Efficiency & Productivity at 2015 Home Show For.El is a world leader in the production of vertical automation for the insulated glass unit and flat glass industry. From the 14th to 16th of May the company will be opening its doors situated in the stunning Italian region of Treviso, Italy, to new and existing customers from around the world. Promac, For.El’s UK & Irish exclusive supply partner will once again be attending the Open House with customers and industry colleagues.

“For.El is opening its doors to all who would like to see behind the scenes of a world class manufacturer, whether an existing or potential customer,” explains Joe Hague, Group Managing Director of Promac. “Customers that have been before have always drawn benefit from the visit and left in awe of the impressive facility and of course the beautiful Italian location doesn’t go amiss! “As well as touring For.El’s sophisticated 10000+sq ft facility, attendees will also see machines being manufactured and assembled first-hand. New high speed IGU line equipment will be unveiled at the Open House along with the latest glass lamination,

vertical cutting and edge processing machinery. Efficiency and productivity are the two themes and should be seen to be believed. For.El technicians, sales executives and co-owners will be available to talk to all that visit. The passion, pride, and ingenuity that the Vianello family put into their business is evident when you meet them, as is the attention to detail for every machine.

“Promac is always proud to support one of its most important supply partners as it continues to develop relevant machines that make a real difference to our customers.” For more information about the For.El Open House call Promac today on 01788 577 577 or visit www.promac.co.uk. READER ENQUIRY No: 0515/0070

KOMBIMATEC STAY SHARP WITH NEW BEAD SAW Continuing to provide the best in machinery for fabricating PVC and aluminium windows and doors, Kombimatec Machines Ltd. has now added the GLS190 Upstroke Bead Saw to its quality range. With a fully adjustable bead nesting support system as standard, the saw is designed for aluminium profiles and comes with a 350mm sawblade and rotating bed that rotates from +80 to -80 degrees. Pre-set stops are placed at +45, 0 and -45 degrees for quick positioning, and for intermediate angles the bed can be secured via a stop. The bead nesting system includes a set of support blocks which are adjustable to accommodate the bead being processed as well as a pair of wide clamp pads to spread the clamp pressure from above. The table can be freely rotated to the required angles

without having to reposition the clamps or nesting support system.

which was much appreciated, and since being in use the performance has been very good.”

With safety a priority for Kombimatec, the saw’s interlocking safety guard has been designed to allow the bead material to load and unload from the sides and the wide Perspex viewing window allows the operator to see the clamping area with ease. The two hand safety start and two stage clamping further protects the operator during use.

All of Kombimatec’s bead and single mitre saws can be supplied with various measuring length stops, digital displays and automatic positioning with or without WIFI/ RF enabled measuring wands. These are available in 3m and 4m versions. For further information on Kombimatec’s GLS190 Upstroke Bead Saw, visit their website http://www.kombimatec.com/ GLS190.htm, email sales@kombimatec.com or call direct on 01582 562218.

Prestige Windows of Dudley has taken delivery of a GLS190 and their Production Manager John Silva is so glad they did. "We were originally going to look for a refurbished machine,” said John. “However, after looking online and finding Kombimatec’s new machines at such a good price it was hard not to give them a call.

“When we purchased the machine Kombimatec sent an engineer out to install it,

READER ENQUIRY No: 0515/0071

Haffner’s TT405 computerised saw adding value in more ways than one More and more fabricators are seeing the benefits of investment in Haffner’s TT405 computerised saw.

Haffner. “We make their lives a lot easier,” he says. “Not only can we supply all the machinery they need we can also give them a good market price for their old machinery and take it off their hands. It makes it easy for them to move forward with new technology.”

One such fabricator is West Bromwich’s Turford Brothers Ltd and Dave Thomas, Managing Director of Haffner, says he is seeing a common theme in the companies that are choosing

It’s clear to see why companies such as Turford Brothers decide to invest in the TT405. It’s a double cut saw for PVCu and aluminium profiles up to 70mm which gives it great flexibility. One of the key benefits is its easy to use touch screen technology which can be operated via USB data control or a network connection. You can pivot the saw heads from 45 to 90 degrees and set up point to point cutting via the computer, eliminating profile tolerance and improving quality. The machine is simple to set up and makes cutting different styles and profiles much more efficient. That’s because, unlike conventional saws, the TT405 cuts inwards, which means there is no need to program additions or offsets for every type of profile, saving time and money. It also means you

only need to set the automatic transom positioner once and all profiles are covered. It comes equipped with a small cut facility that ensures the profile is automatically cut before being automatically repositioned for its second cut. The minimum cut size is 270mm, with smaller cuts being achievable manually. Finally, the TT405 has several key safety features, including the double cut facility, two hand operation and automatic guarding. Like all new Haffner machines, the TT405 comes with a two year parts and labour warranty and finance can be arrange subject to status. All in all it’s hardly surprising that the TT405 is proving more and more popular with fabricators! Tel: 01785 222421 READER ENQUIRY No: 0515/0072

May 2015 | www.glassnews.co.uk

Promac Shop on-line Do you need a replacement part in a hurry? For the first time you can now order your parts, spares and consumables on-line at www.promacshop.co.uk. You donâ&#x20AC;&#x2122;t have to wait until the next day, you can now order 24-7, and be assured of a first class service from a name you can trust. Productive and profitable manufacturing relies on machinery that is running. Promac go the extra mile to make sure customers receive genuine approved replacement parts - all backed by manufacturer guarantee - quickly and efficiently to ensure downtime is kept to a minimum. Promac is focused on giving customers what they need.

www.promacshop.co.uk PROMAC, where good just got On-Line

0515/0073

www.promac.co.uk

3c Hadrians Way, Glebe Farm Industrial Estate, Rugby, Warwickshire CV21 1ST

T: 01788 577577 F: 01788 567938 E: sales@promac.co.uk

www.glassnews.co.uk | May 2015

CASE STUDY

The UK’s Leading Glass & Glazing Newspaper

MACHINE AUTOMATION MAKES FABRICATOR A MODEL COMPANY In their drive towards lean manufacturing and working within the Six Sigma qualitymonitoring model, Sunsquare Ltd has purchased two elumatec SBZ 122 fully automated profile-machining centres. Six Sigma was developed by Motorola in 1986 and is used in many industrial sectors. The

model seeks to improve the quality of process outputs by identifying and removing the causes of errors and minimizing variability in manufacturing and business processes.

and improved; and achieving sustained quality improvement requires commitment from the entire organization, particularly from top-level management.

The term "six sigma" comes from statistics and is used in statistical quality control, which evaluates process capability.

Features which make Six Sigma different from other quality monitoring and improvement models include: a clear focus on achieving measurable and quantifiable financial returns; an increased emphasis on management leadership and support; and decision-making based verifiable data and statistical methods, rather than assumptions and guesswork.

The core principles are that: continuous efforts to achieve consistent and predictable process results (i.e. reduce process variation) are of vital importance to business success; manufacturing and business processes have characteristics that can be measured, analyzed, controlled

Managing director Justin Seldis said: “In order to achieve manufacturing capacity and operate within the Sigma Six model we needed the right tools for the job. This meant we not only need to be current but future facing. Barcoding, CAD software and CRM integration were not just buzzwords at Sunsquare – it’s how we wanted to work on a daily basis. “We approached elumatec with our vision and asked for their help to achieve it. Bryan Dando, elumatec’s southern-based technical sales manager suggested we start by visiting their headquarters in Stutgart, Germany. He thought it would help both our companies build a long-term, mutually beneficial, working relationship by understanding each other’s facilities. Our original intention was to purchase one very large capacity fully automated profile machining centre but following our

discussions with Michael Dehm during the visit to elumatec Germany it became apparent that our needs would be much better met by having two, smaller-capacity machines sited inline hence the purchase of two SBZ 122 profile machining centres. “Our visit to elumatec Germany was not just beneficial in helping us select the correct machines, it also opened our eyes to some of the ways a fully integrated working environment could benefit both customers and staff. elumatec’s on-site vending systems for tools enables their machine operators to quickly access the hand tools they need and their underground ‘dumb waiter’ transports parts around the 335,500 square foot site without interruption. While Sunsquare Ltd doesn’t currently operate from premises of this size we have been able to apply our learning to the business. We saw that by streamlining chains of communication we could save time and reduce the potential for errors. As such, we linked the new machines’ eluCAD software to our CRM software. Now our customers can telephone for a quote that can be converted into an order and the details sent straight to our new elumatec machine via eluCAD production software. A customer’s order can be in manufacture before they have finished on the phone! “The integration functions of the SBZ 122s, along with their efficiency, flexibility and quality of finish all contribute to our Sigma Six way of working. This would not be possible without elumatec’s understanding of our business needs as well as their support to help us achieve our manufacturing targets.” James Boughton established Sunsquare Ltd, which is based in Bury St Edmunds, Suffolk in 2004. The company specializes in the design and manufacture of high quality skylights. Through intelligent design and a diligent approach to maintaining quality, Sunsquare soon gained a favoured reputation within the industry. The firm has continued to grow and now employs forty-two people. Sunsquare can be contacted on 0845 2263172. For more details about fully-automated machinery and production software contact elumatec on 01908 580800. READER ENQUIRY No: 0515/0074

May 2015 | www.glassnews.co.uk

0515/0075

www.glassnews.co.uk | May 2015

GLASS NEWS INTERVIEW: CENSOLUTIONS

The UK’s Leading Glass & Glazing Newspaper

800 companies have taken the pain out of compliance &

accreditation by working with CENSolutions

If your heart sinks at the very word ‘compliance’, let alone the hoops you have to jump through to get accreditation, CENSolutions could be the partner you’re looking for. Glass News’ Editor, Chris Champion, talks to Joint Managing Directors, Wayne Rogerson and Mike Gaillard, about how CENSolutions takes the pain out of what most of us think is a necessary evil!

Gentlemen, I’ve come here today to be educated. I’m one of the dinosaurs that remembers compliance as a dirty word. It meant the setting up of systems, and the necessary testing and audits were something that interrupted productive work… Wayne Rogerson: Well, at least you’ve admitted to being a dinosaur, so you’ve made some progress! To be fair, I don’t believe you are the only one to think that way and that belief that the process will interrupt work, or take key people off their jobs so they can manage the process, is why we exist. Your fears are our bread and butter.

You are, effectively, doing a job that nobody really relishes. Is that about it? Wayne Rogerson: I think that’s being a bit derogatory! I think everyone recognises that compliance and accreditation is necessary

and a good thing. The obtaining of that accreditation or standard is what is wanted at the end of the day. The getting there is the hard part and we recognised that while there were plenty of UKAS accredited bodies that could hand out the certificates to those who complied, there wasn’t anyone to help guide them to that point. There are consultants who will come in to a company and work with the individual or group of people who have been assigned the task of gaining accreditation, but that still requires considerable effort from the company itself. CENSolutions becomes your consultant and your in-house team…

the best of both worlds by working with the company and ensuring everything is as it should be, and then getting it accredited, with or without another third party depending on the requirement.

So you, effectively, become a member of staff of that company, setting up the systems and audits but working on a daily basis as opposed to being full time?

OK. I understand that, and it makes sense to, effectively, employ an expert company to make sure everything is as it should be. Is the issue cost?

Wayne Rogerson: In essence, yes. Because we know the legislation, or requirements, and what a company must do to be compliant, we can get on and do the job for them.

Wayne Rogerson: Not at all. We are very transparent on cost. We charge £700.00 per day or £420.00 for a half day. However, we may be able to put the systems together in two or three days as we know the standards inside out, and know what we are looking

And, at the end of the process, award the certification?

CENSolutions’ Joint MD’s Wayne Rogerson and Mike Gaillard.

for. Internal audits are a requirement of most standards or certification schemes and we cover those, too. So a company may well get certification for as little as £840.00 annually, depending on the standards and schemes a company has or wishes to have accreditation against. There may be initial type testing and ongoing testing requirements, dependant on the standard, and we can conduct or facilitate these tests.

But they still need a notified body to award the accreditation. How does that work? Mike Gaillard: A company does not always need to work with a notified body or a body who has UKAS accreditation but may need testing conducted by, and certification from them as part of compliance to hEN’s and PAS

Mike Gaillard: In most cases we can and do offer our certification mark, or where needed we recruit the support of a UKAS accredited body such as ER Certification or a Notified Body to complete the process. CENSolutions is not a UKAS accredited body so where the award must be made by someone who is UKAS accredited, we will partner with such a company.

Non-destructive gas tester used before accurate gas concentration testing.

There’s a very good reason why we are not a ‘UKAS Accredited body” though. Quite simply, a body working under UKAS cannot give consultation or advice. They can accredit the company but not tell them how they should do it or where they are going wrong, leaving the client to try and resolve the impasse. Whereas CENSolutions can offer

Glass News’ Christina Shaw gets a tour of the CENSolutions lab.

May 2015 | www.glassnews.co.uk

The UK’s Leading Glass & Glazing Newspaper window and insulating glass manufacturers, component suppliers, quality testing organisations and national certification bodies. We came together to form CENSolutions in the belief that the industry was not getting the service it needed; that there were often actual shortcomings in the advice being provided and that the pricing of many consultancy businesses did not match the quality of service being offered.

Viewing cabinet used as part of UV Volatility test.

schemes. They may have a preferred testing house or notified body that they want to use and we can accommodate their wishes. We work very closely with both Wintech Engineering Ltd for testing, ER Certification Ltd (both UKAS accredited) and TUV (as a notified body). So we can arrange both the testing, if necessary, and a variety of levels of accreditation.

We’ve talked blandly about accreditation, but what exactly do you cover for your clients? Mike Gaillard: CENSolutions can guide companies though the requirements of the now mandatory EN 12150, EN 1279, EN 14351, EN 14449 and other standards including PAS 24:12, ISO 9001:2008, ISO 14001, Notified Body Certification against Exit Devices (Panic Bars), or Fire Rated IGU’s together with any other harmonised European standards relevant to the fenestration industry.

Mike Gaillard: After university, my experience was with varnishes and then sealants with Evode and later with Bostik. I was a Senior Development Chemist, Technical Service Manager and also worked in Technical Sales; involved predominately in building sealants and insulating glass during my 28 years with them. I also became very involved with quality presentations, auditing and the writing of manuals for our IGU customers and it came to a point where I liked the idea of doing that for myself rather than being employed. I joined Wayne to form CENSolutions in 2003. Wayne Rogerson: My background is glass. I was with the Nova Group for 16 years doing everything from cutting glass to making insulated glass units for windows and doors, manufacturing windows and doors, and even delivering them in an articulated lorry for a while. It was whilst I was driving that I developed great relationships with customers. To be honest, a good driver can be a great representative for a company. I went to night school whilst working full time to study business and finance. Within weeks of me starting my college course an opportunity in the sales office, production planning and order processing became available and I came off the road into the office. So I worked my may way right through the company,

GLASS NEWS INTERVIEW: CENSOLUTIONS having various roles and finally finishing in a very busy conservatory department. I was very keen to get into field sales and as the opportunity was limited at Nova Group, I joined BSI Product Certification and testing, selling certification and testing for 2 ½ years before we set up CENSolutions.

So you both have real industry experience, not just academia… Wayne Rogerson: That experience means we understand companies, how they work and the importance of good, sensibly priced, advice. We’re also aware of the problems that can come from non-compliance to standards and that wrong interpretation of standards can mean that directors of companies can be open to severe penalties, even to corporate manslaughter charges. We find it frightening that ignorance can be so dangerous…for everyone. Mike Gaillard: If something goes wrong – say an accident with toughened glass breaking unsafely and, in the worst case, someone dies. The Health and Safety Executive will work back from a product or installation that failed until they find a company that is not compliant in some way. For instance, they may have EN12150 but their accreditation body may not have recognised that they should conduct a 4 point bend test within their quality system. It is the company directors that will be blamed and will end up in court. Is it worth it to flout regulations or be ignorant of them? Other areas where a similar situation arises and manufacturers / fabricators appear to be unaware of the situation relate to firerated IGU’s and panic devices on emergency exit doors! This is due either to a lack of communication from their suppliers or their

Linn Bellerby checking the accuracy of the constant soak test cabinet.

www.glassnews.co.uk | May 2015

refusal to acknowledge the situation. Again is it worth flouting regulations and the law? Sadly, what concerns us is that it’ll take a fatal accident where these products are concerned and it will only be then that the manufacturers and key specifiers realise the importance of these products.

I think it’s the ignorance part that is so dangerous. Most companies are busy trying to be profitable and it is difficult keeping an eye on legislation and compliance issues… Mike Gaillard: And that’s why having consultants on hand who understand the standards, and what a company needs to do, is so important. We’re not the police: we’re here to work as partners with our clients and to ensure their not there certification is correct. Wayne Rogerson: We are our clients eyes and ears. We may be doing an audit and picking up some IGUs for testing, but we’re also looking around for any issues or problems. It’s not unusual for us to spot something and, by talking to management immediately, that issue can often be nipped in the bud.

So is all this compliance and accreditation worthwhile?

Having knowledge of the industry by working within it must be a considerable benefit to your clients. What exactly is your background? Wayne Rogerson: Between us, the directors and senior consultants have worked for

UV Volatility Test Cabinet.

Removing desiccant from IGU for moisture content testing.

Karl Fisher equipment for testing organic / foamed spacer systems.

Weighing desiccant extremely accurately.

Muffle Oven for ‘drying desiccant” to eventually establish MPI’s.

Wayne Rogerson: Absolutely. We have around 800 client companies that are completely compliant to the relevant standards. They all tell us they are manufacturing even better quality products than when they started working with us as a result of the processes we have implemented together, and at the end of the day, they can sleep at night! It’s good for the industry and the public. You can see in the lab that we’re testing IGUs and the rate of failure is improving all the time because each component in the IGU is tested. Here, look at the print-out….we just tested 2979 sets of IGUs to EN 1279 Part 6 and only 32 have failed. The failure rate in the field a few years ago was horrendous and, unfortunately, there are still unregulated IGU manufacturers out there producing non-compliant units which may have an increased risk of premature failure. Customers buying from our clients know they are getting the correct and fully compliant product. READER ENQUIRY No: 0515/0076

FACE TO FACE

The UK’s Leading Glass & Glazing Newspaper

THIS MONTH: Chris Armes Design & Development Manager (Liniar) In just 12 years Chris has advanced from a young apprentice toolmaker to be a key member of the innovative Liniar team, making the most of the vast experience around him; here he tells us more about himself and his role in the company.

It’s all about you

Being a small chap, I usually feel like I’m flying up those hills, right up until a certain Dave Watts (Liniar Technical Director) comes whizzing past me like I’m rolling backwards. 25 years my senior, something just doesn’t add up! [Chris hangs his helmet up in disillusion]

Where were you born, and which part of the country do you currently live? I was born in Derby and have lived in the local area all my life. A stone’s throw away from all my family and friends is just how I like it. And suspiciously close to some company you might have heard of called Liniar.

and your future What would you do if you weren’t in the industry?

Your favourite sports or interests: Football is a big interest of mine. Don’t ask me to play though, that would just be embarrassing, but sit me in front of my beloved Derby County and I’m happy as a pig in muck. After that, you will find me in the gym or playing ANY sport. From golf, to field hockey, squash to running. A keen road cyclist too, I like to tackle any of the many hills found around here, being so close to the Peak District.

Someone or something which inspires you: I’m inspired by innovations, and the people in the world who step outside of the “norm”. People like Steve Jobs or James Dyson to name a couple. I look at how these people lead their industries, not just at the time, but the decades that follow, and you see the ripple effect for years to come as competitors react to keep up. Something I feel we do well at Liniar, and that I’m proud to be a part of.

A temptation you cannot resist: Taking the mickey out of one of the team at moments when sympathy is probably needed. I love having a

laugh and a joke with my colleagues and a bit of ‘banter’. But don’t worry, I get my equal share back!

years later here I am, albeit not actually any taller and now with a good selection of grey hairs!

your career

The job you do in 25 words!

When and how you joined the industry: August 2003, I remember it well! I was a small, young, excited and scared 17-year-old apprentice. Starry eyed and eager to make my mark in the industry, I trained as a toolmaker, picked up CNC programming and then, after some time, persuaded them to let me have a go with that mouse and keyboard malarkey. Self-trained in AutoCAD and Solidworks, I soon realised how much passion I had, not only for manufacturing, but also designing. More than eleven

Helping in the innovation of new ideas, evolving the old, turning our blue sky thinking into a portfolio of products full of patents and USPs.

What do you think is the most important thing when dealing with customers? The personal touch. I wear my heart on my sleeve and hope to have an individual approach to every customer I deal with. I think showing that personal side to customers helps to break some of the natural working barriers we all have to deal with, assisting our clients however I can.

Your great achievement: As much as I love playing my sports, asthma has always held me back a little and it’s never been a match made in heaven with any running I’ve done. My greatest achievement was completing the Great North Run and raising over £1,000 for Asthma UK. That was something I took so much pride in doing but it’s been a good few years since then. I think it’s about time I got out my bike, convince myself to cycle some crazy distance and get some more money raised - who’s with me? …[silence]

These two jobs are going to be two poles apart! With a passion for engineering through and through, an arty, creative flair and a secret thrill seeker, I loved the idea of being a theme park designer when I was younger. Either that or a baker! I have such a sweet tooth and love to use my creative side to try baking creations at home. Great British Bake Off here I come!

What is your biggest ambition in life? Having been part of the Liniar story from the very start, it’s my ambition to grow myself and help the company grow to a market leading position. To stand shoulder-to-shoulder with some of the industry’s best and to leave a legacy for the years to come that other people will hopefully look towards and take inspiration from themselves.

The talent you would like to enhance: In light of the previous answer about cycling, it’s definitely climbing hills on my bike quicker.

If you would like to appear in ‘Face to Face’, or would like to nominate someone else to be featured, simply email chris@glassnews.co.uk. 48

May 2015 | www.glassnews.co.uk

CONSERVATORIES

The UK’s Leading Glass & Glazing Newspaper

Busy Busy Busy

Record number of visitors to Roof Assured by Sarnafil stand at Homebuilding & Renovating Show, NEC, Birmingham, 26 – 29 March 2015.

Roof Assured by Sarnafil had their best ever Homebuilding & Renovating Show with literally hundreds of homebuilders and renovators flocking to the stand to learn more about single ply membranes as a flat roofing solution for their projects. The show was extremely well attended and the stand attracted a wide range of visitors from architects, to homebuilders, renovators, developers, also surveyors and designers. Some had projects underway, ready to add a flat roof within the next few weeks, others were at planning stage and looking for a long term flat roof solution to protect their investment in a dream home. The Sarnafil membrane has very high brand awareness with Architects. So many visitors came to the stand either because their architects had already told them about the Sarnafil membrane and they had come to find out more themselves, or they were on a research mission to find alternatives to the

traditional felt and GRP (fibreglass) roofing solutions.

Live demos given by Sarnafil Field Technician, Phil Slatter, proved very popular as visitors could see for themselves how the installation process works. Bob Newall, Business Development Executive, Roof Assured by Sarnafil said: “Having Phil on the stand demonstrating how the Sarnafil membrane is welded was a big attraction. We made a joke that we were getting him to keep on practising until he got one right! Joking aside it was a great way of showing the skill that is need to weld the membrane and explain why our installers go through such extensive training. This was important to homeowners, many of whom were embarking on a once in a lifetime project; they wanted to know that the roofing element would be in safe and secure hands. ”

Exhibition Centre and many more well know, prestigious projects.”

Tony Poole, Business Development Executive, Roof Assured said: “Many people (particularly those with some building experience or knowledge), hadn’t necessarily made the connection between us and our parent company, the global Sika Group. They were particularly impressed by the credentials, especially support and guarantee, of such a premium brand. Confidence grew even further when we could talk about our many commercial projects such as the Emirates Stadium, Pier 6 at Gatwick Airport, the Excel

Not all visitors came with ‘grand designs’ in mind. Tony adds: “While many visitors has a self build or renovation project to discuss, others were interested to hear how the Sarnafil membrane could be used for balconies, terraces, porches, extensions, loft conversions and even how they could update the roof of an existing, particularly south facing conservatory that is too hot in the summer and too cold in the winter to use. Whatever the project size, quality installation and good looks were just as important.”

A visitor to the Roof Assured stand tests the strength of a Sarnafil single ply membrane pull strip with Phil Slatter, Sika Sarnafil Field Technician.

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Training and Support

The verdict on the show was that is was a great success both from an exhibitor and visitor viewpoint. Roof Assured by Sarnafil will be exhibiting at the London, Harrogate and Glasgow Homebuilding & Renovating Shows 2015. If you are interested in learning more about Roof Assured by Sarnafil or becoming a Roof Assured installer please visit www.roofassured.co.uk/installer or telephone 0800 614 821. READER ENQUIRY No: 0515/0077

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CONSERVATORIES

The UK’s Leading Glass & Glazing Newspaper

RegaLead support goes Global NW Alutech adds integral blind option to its bi-fold door offering

Synseal’s Global Glass division has grown steadily since its creation to become one of the Top 10 volume manufacturers of insulated glass units for the UK fenestration industry and when decorative glass units are required, the company turns to Regalead as its number one supplier of coloured films, lead and bevels, all backed by an extensive support package.

Steve Musgrave, Manufacturing Director at Synseal explains: “Around 5% of the IGUs we manufacture may contain decorative elements so we need to process these products as a special manufacturing operation, together with our volume IGU production. The majority of the product produced is rectangular and diamond patterns but the range provided by RegaLead caters for a wide range of applications including residential door lights, conservatory top lights and general casement and feature bay windows. We have also recently further enhanced our automated processes with the introduction of a CadRam resin application machine and Glass Eye plotter package.

the IGU market over recent years, increased value has been generated predominantly by improvement in technical performance with rapidly lowering U-Values to the point where A+ ratings are now practically the norm. Decorative glass, however, provides an additional way to add value in the aesthetics of the unit, and as we know, performance and aesthetics need not be mutually exclusive. We understand that it is much more than product alone, and we provide the full package, including design, through our unique Glass Eye Package, and industry leading marketing support.”

NW Alutech’s integral blind system is the first on the market to feature a warm edge spacer. This ensures the thermal efficiency of the door is maximised while also considerably reducing the noise level of the blind when it is being operated.

“We are delighted with the specialist services provided by RegaLead. Product quality is what you would expect from an established market leader, so no problems there, but what sets them apart is their responsiveness and marketing support, such as the Decorative Options literature. Products are rarely out of stock, and the next day delivery service is a big plus as well.” Guy Hubble, Joint Managing Director at RegaLead adds: “It’s fantastic to partner with like-minded companies such as Global Glass, whose philosophy is to help their customers up sell by adding value. Within

NW Alutech has just announced it has added an integral blind option to its Smarts Visofold Aluminium Slide Folding Door. Andy Ingman, NW Alutech’s Director says, “The option of integral blinds means homeowners can get privacy without compromising the sleek bifold aesthetics with curtains or external blinds.”

READER ENQUIRY No: 0515/0079

The integral blind system is available in Venetian, pleated or roller options and has a colour choice of silver, cream and white. The crisp appearance of the door is maintained because the blind is opened with a magnetic slider, which has the additional benefit of improving safety because there are no exposed cords that can pose a danger in both domestic

and commercial settings. And because the blind is enclosed within the double glazed unit it is completely protected from dirt, dust and damage, meaning there is no maintenance needed. The blinds are a perfect up-selling option on NW Alutech’s Smarts Visofold Aluminium Slide Folding Door. Its smooth clean lines create an elegant aesthetic while the wealth of configurations and sash options maximise its functionality. Andy says, “Our Smarts bi-fold is a very popular option with our customers because it is

a high quality product that enhances their portfolio. With the option of the blind, we are adding value to an already attractive proposition.” NW Alutech’s combination of winning products and a winning service has led from it being a regional supplier to being a national one. And by adding integral blinds to its range it is proving it has its finger on the pulse when it comes to understanding what the market wants. Tel: 01704 222 707 www.nwrooftech.co.uk READER ENQUIRY No: 0515/0080

Conservatory Outlet sets the wheels in motion for

100% UK coverage Major expansion plans have been announced by PVC-u and aluminium fabricator, Conservatory Outlet, on their 10th anniversary. Directors at the company have outlined a 5 year plan specifically directed at achieving 100% UK coverage, which will see the establishment of a new exclusive retail partner in each of the remaining areas not currently supplied by the Conservatory Outlet network. Managing director, Greg Kane, commented: “We have invested heavily in our manufacturing infrastructure over the past couple of years in order to accommodate the growing demand from our clients, as well

as to prepare for our expansion. National coverage has always been our target and, with our retail partners going strong, we feel it’s time to take the Conservatory Outlet network to the next level.” The fabricator will pro-actively look for suitable partners in Aberdeen, the Highlands, Essex, North and South Wales, the South West and Oxford. Greg said: “Our network is based on long-term, mutually beneficial partnerships with our clients, so it’s important to find companies that have similar visions and values to our own, and are prepared and willing to support high levels of growth, up to the 50% mark.” “We’re ready to welcome both installationonly companies, as well as installers who fabricate, but wish to focus solely on retail activities in the future. Two of our established members have previously been

Conservatory Outlet managing directors, Greg Kane (left) & Michael Giscombe (right).

involved in manufacturing, and we’re seeing an increased number of small fabricators focusing on retail alone, as it becomes more profitable for them to buy in,” added Greg. Once the full UK coverage is achieved, Conservatory Outlet will direct its efforts entirely towards organic growth, helping all its network members to become and remain the dominant window retail businesses in their respective areas. To this end, the fabricator has already announced a series

of exciting plans for the future, as Greg explains: “Our strategy will focus 100% on making our clients more successful, and we’re looking forward to being able to advertise nationally, as this will unlock a new phase of growth for the entire network.” For more information visit http://www. conservatoryoutletdealers.co.uk/ or call 01924 239813. READER ENQUIRY No: 0515/0081

May 2015 | www.glassnews.co.uk

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CONSERVATORIES

The UK’s Leading Glass & Glazing Newspaper

SATISFYING

MARKET DESIRE Five months on from the launch of the Skyroom, Glass News talks to Gareth Thomas, Sales and Marketing Director at Atlas Glazed Roof Solutions, about how the market has responded to this contemporary orangery.

Sales conversion rates for the Skyroom are exceptional and we’ve found that the customers that have installed a Skyroom in their showroom are the ones who are seeing the most rewards. Homeowners can immediately see the difference when compared to the other mock orangery systems. The Skyroom does have a high end look but it is available at a price that’s affordable for most homeowners which certainly widens the reach of this product. However, for customers operating in more price sensitive areas, there is an option to use PVC-u external caps.

It’s been five months since you unveiled the Skyroom. What’s the response been? The market reaction to this new breed of orangery design has been fantastic and well above our initial expectations with week on week quotes and orders rapidly increasing. With its sleek contemporary appearance, superior thermal performance and exceptional strength, the Skyroom provides installers with a unique product to market within their region. Many existing customers and some new customers were eager to be the first to promote the Skyroom and it’s been very encouraging to see those businesses benefiting from a welcome sales boost, particularly as we are now entering the busiest time of the year for home improvements. We have spent some time talking to our installer network about what they wanted and needed from an orangery and this led us to extend the choice of size and design configurations. We feel it is important to listen closely to our customers because they will help to shape any future developments of this exciting product.

So what do installers like about the Skyroom? The Skyroom is a fully aluminium system, which has been designed to satisfy the current needs of the marketplace for a contemporary aluminium product. It incorporates a subtle roof frame and slim 40mm internal ridge and rafter sections with expansive glazing to maximise the sense of light and space. It introduces a deeper 300mm external aluminium cornice and a unique raised ring beam at the top of the internal

Do you offer advice on how to install the Skyroom? Gareth Thomas.

pelmet to create the luxurious appearance of a lantern roof both inside and out. Hidden or rafter tie bar supports eliminate the need for unsightly rod tie bars and there are no boss or hoods to intrude on the roof ’s slim-line ridge. Ease of installation has been designed into the product too and the components have been engineered to go together extremely well. Importantly, the fitter can install it without the associated expense, hassle and potential delays of bringing other trades in.

How does the Skyroom enhance installer businesses? Our installers are able to steal a march on the competition because the Skyroom is a truly unique product, which looks both externally and internally like a real orangery with no imitation features. Customers can market the Skyroom as a new contemporary orangery design, commanding a premium for an unequalled product and maximising the profit per installation. I have received several calls from our customers remarking how the Skyroom has transformed their business. In a competitive industry, it’s given them greater confidence and enabled them to diversify from the highly saturated PVC-u market. It is so encouraging to see customers facing the future with such renewed energy and belief.

We’ve produced an installation video which is available on-line for every customer installation team to view prior to their installation. We also dispatch an installation manual with every Skyroom delivery. And, most importantly, we provide every single customer with our own experienced installer on their first Skyroom installation so they sell an install their first Skyroom safe in the knowledge that they have our full support.

What other installer support do you offer? We’ve developed an extensive showroom and marketing support package, which we believe is the industry’s most comprehensive conservatory installer support package. Available to our own approved installer network, it includes customer lead generation, a sensibly priced in-store display lantern as well as brochures, pull up banners, showroom graphics, advert templates, retail leaflets and door drop literature.

So what’s next? Our installers are key to future developments and their feedback helps us to ensure that we continue to supply products that today’s homeowners want. We were, for instance, asked for a Skyroom lean-to option and this will be available from June.

READER ENQUIRY No: 0515/0084

May 2015 | www.glassnews.co.uk

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TECH TALK

The UK’s Leading Glass & Glazing Newspaper

Tech Talk with Strafford Cooke, Technical Manager, Mila

DON’T GET CAUGHT OUT BY CHANGES TO THE BUILDING REGS In my December Tech Talk column, I wrote about the proposed changes which the government was considering in relation to the Building Regs. The first of these is Approved Document Q concerning the design of secure doorsets for new build developments. This document has just been published and takes effect on 1 October 2015 for use in England. (It does not however apply to work started before 1 October 2015 or work subject to a building notice, full plans application or initial notice submitted before that date, provided that work is started on site before 1 October 2016.) The definition of new build developments includes new build properties and those that have a change of use – for example, changing an old school into flats; but it does not include house extensions. There are five main changes in Document Q which affect the PVC-U sector: • All doorsets will need to meet the requirements of PAS24: 2012 (or similar/ higher standards). • All letterboxes will need to be a maximum of 260mm x 40mm and will need to be designed to hinder any attempt to remove keys either by hand or using a pole. (The DHF TS008 2012 technical specification has been accepted here.) • All main doors will need a door viewer unless there is clear glass within the door or a window is sited next to the doorset. • Primary doorsets will need a door chain or door limiter. (If they are for sheltered housing where a warden might need access in emergencies, an electronic audio-visual door entry system can be used instead.) • Ground floor, basement or other easily accessible windows will also need to meet the requirements of PAS24: 2012 (or similar/higher standards). Remember that the changes only apply to the new build sector but, with less than six months to go until they come into force,

I would strongly advise fabricators and installers already working in that market or with any plans to do so, to review your product ranges as soon as possible to make sure that you are fully compliant. If you already hold a Secured by Design license for your products, then you can be reassured that you will comply with the PAS24: 2012 elements of the changes. However, if you do not, you will need to liaise with your suppliers so that they can cascade down to you the evidence you will need to show that the products you are using have been fully tested and accredited. Cascading test data from your suppliers will be allowed as proof of compliance but fabricators must be careful that they adhere

to the information in the test reports as any variation from the documentation could result in their product being rejected. This includes using exactly the same screws, reinforcement and hardware. If you want to use anything different then you should look at getting your own product tested so that you can be 100% certain that your door or window is covered. The hardware industry has been working hard for several years to produce PAS24: 2012 compliant products and, for most applications, there is plenty of choice, but there are a couple of issues to look out for. The first thing to point out is that the rules apply to all doorsets in new dwellings so that means patio doors, double doors, folding/ sliding doors, communal entrance doors into flats, and the doors into flats themselves. It also applies to garage doors if there is an interconnecting door into a property or to the interconnecting door itself if the garage door does not comply. Remember also that, in certain situations, PAS 24: 2012 approval on windows and doors requires laminated glass to be fitted and this can potentially have a negative effect on WERs because of the reduction in g-value Bespoke doorsets in any material other than timber are covered by the same rules but there are separate requirements for bespoke secure doorsets in timber. They are contained within the document here (http://www. planningportal.gov.uk/uploads/br/BR_PDF_ AD_Q_2015.pdf).

“The first thing to point out is that the rules apply to all doorsets in new dwellings so that means patio doors, double doors, folding/sliding doors, communal entrance doors into flats, and the doors into flats themselves. It also applies to garage doors if there is an interconnecting door into a property or to the interconnecting door itself if the garage door does not comply.” As you would expect, Mila has been gearing up for these changes for many months before they were announced. We can already offer a comprehensive range of compliant products to make life easy for fabricators and installers working in new build. We will be cascading the information required to our customers over the coming months and we’ll be updating our website at www.mila.co.uk with further information. By Strafford Cooke, Technical Manager, Mila

READER ENQUIRY No: 0515/0087

May 2015 | www.glassnews.co.uk

HARDWARE

The UK’s Leading Glass & Glazing Newspaper

Endurance Handles are built to perform for fabricators & joiners The design process for new Endurance window and door handles started by talking to fabricators and joiners. “They told us they wanted handles that are easy to fit, very hard wearing and styled to suit any window or door. And it must be competitively priced,” says Alan Malcolm, Sales Director of Sealco. Endurance handles hit the mark. The contemporary design complements most window and door styles. They feature an attractive tapered handle which is suited across the window and door range. The door handle is tested for 100,000 cycles and available in a choice of durable zinc alloy or stainless steel. Endurance handles make fabrication easier. Window handles are packaged with machine screws and various spindle sizes. Door handles come with screws and spindles to suit PVCu, timber, composite and aluminium doors from 44mm to 70mm thick. Available exclusively from top independent hardware distributor Sealco, the Endurance range includes casement and tilt and turn window handles. The high quality finish offers

a choice of five colours: Chrome, Gold, Satin Chrome, White or Black, All the products are fully tested and are covered by a 10 year guarantee. “We understand the importance of choice for customers and Endurance adds another name to the extensive list of top brands we stock, including Yale, Maco and UAP. Our team’s knowledge and expertise means we can always recommend the right products for the job.” Sealco is one of the UK’s leading independent window and door hardware distributors and offers a huge choice of products, with big stocks of more than 4,000 lines. On orders over £50, there’s free next day delivery to mainland UK. For more information, go to: www.sealco-scotland.co.uk/endurance. READER ENQUIRY No: 0515/0088

Stainless steel upgrade

for Total Hardware’s Quantum range National distributor for the trade, Total Hardware, has recently launched a stainless steel upgrade for its exclusive range of premium hardware, Quantum, to help fabricators enhance the looks, performance and longevity of their products. The tide is turning when it comes to specifying stainless steel hardware solely for upper-end to high-end market sectors, as more fabricators and installers are realising the cost benefits brought about by the use of quality window and door furniture on a much wider scale, significantly reducing their number of service calls. Total Hardware general manager, Chris Pell, said: “Eliminating the high expenditure of callouts is everyone’s goal, and in the midst of an increasingly tight market, one cannot afford the risk of damaging their reputation due to problems with tarnished hardware,

which sometimes happens even if these issues are dealt with quickly and effectively. “Differentiation is also important to ensuring a good, constant stream of customers, and this is why we have designed our range of contemporary stainless steel hardware. With a 10 year corrosion and mechanical guarantee, Quantum can really play a key role in uplifting the appearance, durability and functionality of any entrance door and window,” added Chris. The Quantum stainless steel range includes door handles, letterplates, knockers, numerals and letters, all of which are available in six finishes: Brushed Stainless, Chrome, Flint, Prime Gold, as well as powder coated White and Black. While an absolute prerequisite for higher end doors due to both performance and looks, stainless steel hardware is rapidly becoming the

The Quantum stainless steel range is available exclusively from Total Hardware.

preferred choice for a wider range of applications. “Quantum is a response to our customers’ evolving needs, and the stainless steel upgrade is already helping them add significant value for their clients. With the six finishes we offer in stainless steel, and the seven colour options within our premium Quantum range, our exclusive hardware is also versatile and can complement any door style and window”, concluded Chris. For more information call Total Hardware on 0113 2432255. READER ENQUIRY No: 0515/0089

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VOICE OF THE INDUSTRY

The UK’s Leading Glass & Glazing Newspaper

VOICE OF THE INDUSTRY

What’s your opinion?

With the first quarter of 2015 complete, are your company results in line with budget?

As for the remainder of the year, have you factored into the budget that consumer spending may slow, post election, or are you content that, whatever the result, the demand for fenestration products will continue?

David Amos Principal, D & G Consulting

Stewart Lamb Managing Director, VITA Hardware Ltd

David Parsons Technical Director, Kombimatec

Nick Dutton CEO Polyframe

Jason Thompson Director, Glazerite Windows Ltd

Early this year we forecast that the industry as a whole in 2015 would grow by 3.4% - this following on from a growth of 5.5% in 2014. Some products such as composite doors will do better and some sectors such as private housing improvement experience growth.

The Government will do what the Government will do, and while we all need to keep an eye on emerging economic trends, it’s important our industry doesn’t apply its own brakes. The last thing our recently invigorated sector needs is pre-emptive action ‘in case’ things slow down.

Polyframe has grown very fast, and we continue to grow fast. Q1 is already exceeding what was an ambitious forecast for 2015, and we are investing heavily so we can continue at the same pace throughout 2015.

On the other hand the public sector will struggle to see growth. We matched the view of some economists by expecting the growth in consumer spending to slow as average take home pay, across all income groups, lags behind pre-recession levels. There are a few signs of moderating growth in the UK’s construction industry, according to a survey by data firm Markit and the Chartered Institute of Procurement and Supply growth slowed in March – but there was growth. Taking all things into account we conclude that the window industry in the first quarter this year performed at least in step with the wider economy and will continue as the year progresses.

Whether you believe it or not, pre-election promises – 2-300,000 new houses by 2020 and a £6 billion school investment programme – show a cross-party commitment to stop construction growing stagnant. The door and window industry needs to collectively hope this happens, but in parallel keep ploughing our own furrow – something we’ve traditionally been able to do by introducing new products to inspire and improve lifestyles in terms of security, design and energy efficiency.

I don’t see the pace of growth slowing. This country needs homes for the extra people living here so the housing market has to grow. Older people are living in large homes on their own now that the children have flown the nest and they are reluctant to sell as they see their home as a much better investment for their cash than in any institution.

Glazerite’s Quarter 1 sales for 2015 were a record for the company, actually ahead of forecast. In fact at the time of writing Glazerite is 16.73% ahead of 2014. This continues our record of an average 20% increase in sales every year of our 15 years in business. Our goal for the current year is an increase of 15.50% for which, as stated, we are ahead of so far. Total sales are predicted at around £25 million.

I see no reason why this should stop. VITA’s own UK sales continue to grow strongly and following a refinement of the hardware ranges we offer the UK, a focus on innovation to provide even better value for money products to fabricators should keep us and our customers ahead regardless of the immediate post-election impact.

Kombimatec are ahead of budget and well ahead of sales in comparison to this time last year. Like all other window machinery companies, 10 of the last 12 years have been lean. It’s only in the last two years that we have we seen growth again and frankly it has been a much more enjoyable job as a result. The confidence our window market fabricators have in the immediate future is very evident because they are using finance to purchase machines. Cash has been king these past few years but now there are signs of greater belief in the sustainability of the market so they are willing to commit to regular repayments.

The election will affect housebuilding and the home improvement market but it’s difficult to call until we know who’s won. Each party has a different agenda but housing and home improvement are back as priorities for all parties. The Construction Products Association is forecasting a good year. Whatever the election outcome Polyframe will drive its own growth so we’re investing in the factories, machinery, people and a business model that will lead and change the market.

We had budgeted for an anticipated reduction in sales during May as we expected a knock on due to the election and also for the Bank Holidays, though at the time of writing our budgets we believed this would only be slight. Overall however we do not believe that the election will deflect people from improving their homes; the feeling at ‘street level’, the real ‘politics’ away from Westminster, is that homeowners continue to enjoy the feeling of confidence that exists currently after years of gloom. The next few weeks will confirm if we were correct.

May 2015 | www.glassnews.co.uk

The UK’s Leading Glass & Glazing Newspaper

Rob McGlennon Sales Director, Deceuninck UK

Martin Randall Chairman, Crystal Direct

Deceuninck UK’s first quarter sales are up 17% year-on-year, ahead of budget and well ahead of the market. Over the last two years, we’ve invested in new and developed existing products to make it easy for our customers to sell and stay ahead. This year, we’re adding seven more foiled products available from stock. So customers can have any of the 25 colour ways across a suite of products on their next delivery. No ifs, not buts.

Crystal’s had an excellent start to the year, and I’m pretty bullish about the remainder of it.

Elections are disruptive and unsettling. But homeowners still want to improve their homes and make the most of their living space. The housing shortage isn’t going to be resolved any time soon, and I expect energy efficiency will remain high on the agenda too. So whoever wins in May, it’s important to continue investing in innovation to make it easy for homeowners to choose the right products for their home. Our fabricators, and their installer customers, can offer the best in energy efficiency, security and colour across all our windows and doors, including our new Slide & Swing New Wave door, so it’s no mystery they are doing better than the market.

The election may make some people nervous and delay their purchase. But the economy and the housing and home improvement markets are forecast to grow over the next five years. People need homes, and in a growing economy they need to move home for work and for larger or smaller homes for family reasons. They also want to improve their homes, particularly to make them more energy efficient. Homeowners also want choice. And they want to make their home look lovely and save them money too. Crystal Direct is No.1 for Choice and No.1 for Colour. We offer a wide range of PVC-U windows, doors and conservatories in a range of 15 different colours.

www.glassnews.co.uk | May 2015

Vic De Costa Marketing and Sales Manager, UK and Northern Ireland, SWISSPACER SWISSPACER is up 20% in the first quarter of 2015 year on year, much more than the market. Any election brings a certain amount of uncertainty. But energy efficiency is one priority that isn’t going to change – no matter who takes over No.10! Demand for energy efficient windows and doors will continue, and it may even rise. According to recent research by Kingfisher, 65% of homeowners across Europe are worried about rising energy bills and 31% are planning to make energy efficient changes. I believe the rise in demand for energy efficiency will see demand for windows and doors continue to grow in the medium term. SWISSPACER warm edge spacer bars are top of the list for long lasting, thermal performance. Designed to achieve the best results, SWISSPACER is ideal for all sealed units where energy efficiency is an important factor. As the UK and Ireland’s favourite warm edge spacer bar we’ve planned our own rise in demand to continue over the rest of the year.

Dan Sullivan Operations Director, DOORCO

Danny Williams Managing Director, Pioneer Trading Ltd

Guy Hubble Joint Managing Director, RegaLead

DOORCO’s first quarter results are higher than budgeted, due solely to the number of new customers. We are experiencing huge demand for our new and improved specification door, the changes to PAS24 criteria has left DOORCO in a prime position to supply a product that complies with fabricators requirements. DOORCO has achieved these improvements through smart engineering, so prices remain competitive.

In the South East of England the start of the year has been slower than I had predicted even with the improved economy and retail spending at a high. Having said that Pioneer sales are ahead of last year, with our commercial division doing particularly well. IGU sales through Tudor Glass are actually very good which is a reflection of retail sales generally but also of our growing reputation.

The first quarter has been in line with expectation, but far from a stable start to 2015. Within our business we have seen a strong January, faltering February and a resurgent March.

Our prediction for the remaining of 2015 is a continued increase in customer numbers resulting in a record year for DOORCO in 2015. We do not fear a drop in sales after the budget because all of the product development and R&D we have done in the last 18 months is starting to show in sales performance. The feedback we are receiving from customers for our fresh approach to sales and customer service is really positive. Combine this with the increased specification and it’s a winwin situation.

I believe the general election will cause some degree of apprehension from some members of the public and at the time of writing this, just a couple of weeks ahead of the election the net effect is that they are keeping their hands in their pockets. In the South East property prices have soared and whilst this will in due course have a positive result due to the ‘improve not move’ effect, at present living costs are so high that caution appears to be the order of the day. Whoever has won the election by the time this is read, within weeks I believe the market will settle down again.

The upcoming election has meant that there are some levels of uncertainty as home improvement purchases rely on a ‘feel good’ factor in the economy and continuously rising house prices – both of which come into question during times of political upheaval. We do a lot of business in the retail sector composite door market, which continues to buck the overall trend, with rising sales even through a difficult recession. The interesting thing about the election is the discussions amongst all politicians regarding the housing shortage. Whether we get the Conservatives’ promised 200,000 starter homes per year; Labour’s 300,000; UKIP’s new homes built on brownfield sites - presumably, as long as only British people live there; or the Green Party’s 500,000 affordable homes by 2020 - so long as they are made of straw; the serious fact is that new homes equal new fenestration products. Any government’s housing policy will obviously have an impetus on the fenestration industry and the demand within it.

INSTALLER FOCUS

The UK’s Leading Glass & Glazing Newspaper

Nadine Dorries MP praises the work of CPA following visit Modplan’s customers

win again at the Network VEKA awards ceremony Modplan’s customers have reason to celebrate having picked up various awards at Network VEKA’s gala dinner and awards ceremony. Held in Stratfordupon-Avon, the annual event, hosted by Brand Ambassador Steve Davis, gives recognition to Network VEKA installers who are considered the best in class. MPN Windows and Conservatories won the award for ‘Best in Wales’ for an impressive third year running and Lewington and Son picked up the ‘Best in Central England’ area for the second year in succession. More Modplan customers were runners up in their respective regional categories. Commenting on the success of the awards, Modplan’s Sales Manager, Chris Reeks said, “We are obviously delighted that two of our customers managed to retain their titles and picked up awards at this fabulous event. It really is recognition to the commitment and hard work they put into their businesses. It is clear that the partnership approach we have with our customers and Network VEKA is a winning formula and this type of recognition is credit to the effort that everyone puts in.” Network VEKA actively generates leads thanks to national and online advertising campaigns designed to drive enquiries from homeowners. It is an approach that is clearly working as Network VEKAregistered sales were up 18% last year and on average, member companies grew 2.5 times more than the market growth.

Former star of I’m A Celebrity Get Me Out of Here and influential MP Nadine Dorries recently visited the Consumer Protection Association to discuss various issues affecting the home improvement industry and national economy. The MP for Mid-Bedfordshire spent the afternoon with Directors at the organisation, which is a leading industry body that promotes best practice amongst tradesmen and the public, and talked about VAT on home improvement products, recent pension reforms and the state of the UK economy. CPA Directors started the meeting by discussing the UK economy with Ms Dorries; and talked about whether its members can expect continued growth in the UK economy. Nadine said: “Well that depends on whether Ed Miliband and Alex Salmond are running the country post-election; or you have a conservative led government. If it’s the former I suggest moving to Edinburgh might be a good idea!” “The construction industry and economy does look positive going forward though; but there are still so many ways to get the

“The construction industry and economy does look positive going forward though; but there are still so many ways to get the economy moving.”

Chris concludes, “ Working with Modplan and having membership of Network VEKA gives customer evidence of the commitment to quality. Judging by the awards picked up by our customers, that commitment is something that customers really value!”

“There is so much happening today in terms of support for businesses at all levels and the CPA is such a vital part of that.” economy moving, that we have not been able to address due to being in a coalition arrangement.” Ms Dorries also said that regardless of who was in power, the country could expect two difficult years before real growth returns. The impact recent pension reforms will have on consumer spending was also debated, with Nadine saying: “Government has enacted the pension reforms to kick start the home improvement industry because where do British people spend their money - on their homes and the change to pension annuities, we hope, will see spending on home improvements increase as people will invest in new conservatories, windows and doors.” The visit also doubled up as a celebration of the CPA’s twenty one years in business and Nadine praised the organisation’s work: “When my office said to me you’re meeting the CPA I knew instantly who that was, as everybody knows about the CPA because it is so well trusted by consumers. “You’ve not only worked to raise standards in your industry; but you’ve led the industry when it comes to protecting homeowners and helping home improvement companies grow their business; and I think you’ve been at the forefront of so much positive change in your industry. There is so much happening today in terms of support for businesses at all levels and the CPA is such a vital part of that.” Jeremy Brett, CPA Director, comments: “It was an honour to welcome Nadine to the CPA and to hear her thoughts on the industry’s we serve and what our members can expect from the economy going forward. We were also delighted that she recognised how we have led on the issue of raising standards in the home improvement sector.” The CPA is recognised by consumers as one of the most trusted resources for finding accredited and vetted installers. As well as Insurance Backed Guarantees and Deposit Protection; the CPA also offer its members a host of beneficial schemes such as marketing support; sales training help; and quarterly assessment reports that tell members what their customers think about the work they are doing.

Modplan manufactures and provides a comprehensive range of products that includes three VEKA profiles, composite doors, PVC-u and aluminium patio and bifold doors, conservatories, the new Open Canopy, the Vertex solid tileeffect roof and glass and polycarbonate conservatory roofs. For more information on any of Modplan’s products and support, simply Ask the Man from Modplan. Tel: 01495 246844 - www.modplan.co.uk READER ENQUIRY No: 0515/0091

Nadine Dorries visits CPA.

SAFETY PRIZE FOR SOLAR WINDOWS TEAM

READER ENQUIRY No: 0515/0092

‘Team Solar’ were awarded the Monthly Safety Award by Willmott Dixon Construction Limited for their attitude and performance on the Centenary Quay development in Southampton. Solar Windows specialist on-site installation team were particularly commended for maintaining scaffold cleanliness to a very high standard, disposing of COSHH materials as requested and completing all safety registers fully and on time. Installers Ryan Evans, Lance Evans and Darren Edwards received their award from Willmott Dixon’s Building Manager Harry Noakes. Solar Windows is fabricating and installing REHAU windows and doors on phase three of Centenary Quay which includes two six storey apartment blocks and a supermarket. The company, which holds both CHAS and SAFEcontractor accreditations, previously impressed Willmott Dixon with its health and safety performance on a project to install windows and doors in the new build Yate Academy, with installer Rob Giles receiving a coveted ‘Green Card note’ for his commitment to achieving the highest standards at that site. READER ENQUIRY No: 0515/0093

May 2015 | www.glassnews.co.uk

INSTALLER FOCUS

The UK’s Leading Glass & Glazing Newspaper

Astraseal launches WarmCore One of the UK’s largest and longest established fabricators, Wellingborough based Astraseal, has launched the new, innovative WarmCore folding sliding door system from Synseal, adding this to its already extensive portfolio of products designed to help installers take advantage of profitable industry trends. Sales and marketing manager Zac Nedimovic discusses the product launch: “WarmCore is a viable alternative to aluminium, and we launched the product in order to help our trade customers win new business in markets where aluminium is a popular material. We’re offering WarmCore on quick lead times, with no additional charges or lead times for dual colour options, meaning our customers can stick to tight installation deadlines. The response so far has been very positive and we look forward to helping more installers take advantage.” The WarmCore door is available in residential, French and bi-fold door options and a choice of four external cladding styles – Pencil Round, Chamfered, Square and Decorative. At the heart of WarmCore products is a thermal core which significantly out-performs the polyamide thermal breaks commonly used in aluminium systems. “The door can achieve a U-Value of just 1.0 W/m2K, compared to 1.8 W/m2K on an aluminium door” Zac explains. The size of the door is another key benefit. Folding sliding doors can measure up to six metres wide, meaning they can be partnered with wide span conservatory an orangery roofs, which Astraseal will colour code in

The flush sash

– not just for heritage properties Astraseal sales and marketing manager Zac Nedimovic holding the Warm Core system.

either white, cream, black or grey to match. The door is packed with innovative features such as double-strength sash corners and custom-engineered extruded aluminium hinges for additional security; clip-fit hinges for easy on-site installation and a triple sealed weatherstrip to eliminate draughts and ensure optimum weather tightness. Warm Core joins Astraseal’s already comprehensive product range that includes the full range of windows and doors available from REHAU, Smarts and Reynaers; composite doors set in a REHAU outerframe and Synseal Global conservatory roofs. Astraseal produces all IGU’s in-house and can colour coat frames in any RAL colour. “Warm Core is the perfect ‘half way house’ between our PVC-u and aluminium product range and I welcome any companies that wish to speak to me and learn more about this innovative system” Zac concluded. For more information call Astraseal on 01933 227233 or visit www.astraseal.co.uk.

READER ENQUIRY No: 0515/0094

Nigel Leivers, Sales Director at Frame Fast (UK) Ltd, says that a misconception means many installers are missing out on valuable sales opportunities. “The generally accepted belief is that flush sash windows are the PVC-U alternative to timber in heritage properties. But if you think that’s all they’re suitable for, you’re ignoring the majority of the window market. Increasing number of our customers are finding that our modus® flush sash system is opening up opportunities for them in all sectors of the market.” For Nigel, one area that is proving particularly popular for his customers is the new build market, where developers and contractors are all looking for something a little bit different. “modus® provides the perfect solution,” says Nigel. “It is ideal where the homes are being built in an area where it’s important to maintain a heritage appearance, but also in standard developments where the aim is to create something distinctively different.” Since Frame Fast (UK) became the first company to manufacture modus® last year, Nigel has been delighted at the response. “The system is a game changer and it’s something that more and more people are recognising. It offers everything you could want in a single window system and is a valuable product to have in your portfolio.”

modus® offers eight systems in one for the ultimate in flexibility, so whether you want sleek and contemporary or elegant and traditional and is the perfect alternative to both timber and aluminium. As well as flush sash windows, it can be used to create standard sash casement windows, slim rebate sash casement windows, reversible windows, tilt & turn windows, entrance doors, french doors and composite doors. Available in nine standard colours and a further four available on special order, the versatility extends into the colour options. modus® features the clean and contemporary looks that today’s customers demand, together with slimmer sight lines and leading thermal performance – U values of 0.7 can be achieved. The system ticks the sustainability box too: it uses 50% post-consumer recycled PVC-U as standard, and has a 100% recycled PVC-U option available on request. It’s manufactured and recycled in Derbyshire, meaning it has a lower carbon footprint than many profiles made or recycled outside the UK. Nigel concludes, “If you think flush sash windows are only for heritage properties, think again. Our customers are finding that the modus® flush sash offers so much more than that, making it a crucial part of a modern installer’s portfolio.” Tel: 01332 344459 - www.framefastuk.com READER ENQUIRY No: 0515/0095

Improved customer service

at Dempsey Dyer following sales restructure As part of its ongoing commitment to find new ways to improve upon its high levels of service, trade fabricator Dempsey Dyer has restructured its internal sales department.

swift, hassle-free service. Customer feedback so far has been excellent and the sales team are really enjoying working with the new strategy.”

Every customer has been assigned their own dedicated account manager who will act as the main point of contact and build a strong understanding of the customer’s business and preferred products, providing them with a better and more personal level service.

Dempsey Dyer manufactures timber and uPVC windows, doors and conservatories and has branded these the Inspire range, a consumer facing brand, with marketing materials available which installers can use to effectively promote the benefits of the range to homeowners.

Dempsey Dyer currently employs six account managers; James Womersley, Anna Cusworth, Marie Smith, Louise Park, Jessica Rowley and Natalie Shaw. The team is headed by trade administrations manager Michelle Bossons, who has worked at Dempsey Dyer for 10 years. Michelle commented: “The account manager’s role is to build a close relationship with the customer, understand their ordering habits and ultimately offer them a

www.glassnews.co.uk | May 2015

The fabricator also invests in innovative new products, recently launching Deceuninck’s slide and swing door to help installers capitalise on the premium entrance door market. Michelle comments: “In a market where installers expect quality products, fabricators need a way to add extra value to their offering. We look to add lucrative new products to the range which are designed to

Dempsey Dyer Account Managers. Trade Administrations Manager Michelle Bossons second left.

help installers take advantage of emerging profitable markets, and these are backed by quality marketing materials and an excellent service we constantly strive to make better.”

For more information call 01977 649641 or visit www.dempseydyer.co.uk. READER ENQUIRY No: 0515/0096

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The UK’s Leading Glass & Glazing Newspaper

Network VEKA has the online tools for the job says Frames Conservatories Direct Bury St. Edmunds’ Network VEKA member, Frames Conservatories Direct has revealed one of the secret weapons behind its National, Regional and Fitter of the Year wins, awarded at the organisation’s recent AGM. Making the most of the Network’s unrivalled marketing support, the company turned to its Web Tools offering to create an instantquote-generating price engine for the Frames Conservatories Direct website. Managing Director Adrian Lewis explains: “The price engine has proved a massive aid to our sales process. We receive about 15% of sales enquiries via the website and, of all our lead-generating activities, the price engine boasts the highest conversion rate - currently standing at around 47%. “The double glazing industry has long been plagued by a bad reputation, inherited from the unscrupulous traders of the 1980s and ‘90s. We’re proud to be part of Network VEKA – an organisation established to restore

confidence in the industry – and we’ve found that customers love the independence that the price engine offers when researching a quote. It also gives a great first impression of our company as we are able to give an indication of price upfront. “Consumers are increasingly going online for all sorts of purchases – from low-cost items like music and books to life-changing investments like cars and homes. Customers want the buying process to work for them and, using the price engine, they get just that. There’s no need leave the comfort of home, no pressure from sales consultants or telemarketers, and no waiting around for your quote. “The interface couldn’t be simpler, guiding users through style, size, material and colour options to arrive at a ‘ballpark’ figure for the work they’d like done. When we then discuss the quote further – over the phone or in person, at our showroom or their home – we know there’s a starting point that the customer is comfortable with. The first call – made within 24 hours of a quote - is always very positive and ‘warm’ as customers already have a good feeling about our business.” Adrian describes how Frames Conservatories Direct has used the price engine in its marketing efforts: “With a price-driven

campaign such as a sale, we direct customers straight to the price engine from the ‘sale’ page of our website as it’s clear, in those cases, that bargain prices are at the forefront of the user’s mind. In more product or benefitdriven campaigns – energy efficiency or added security, for example – we’ll use the online quote generator as one of several available calls-to-action. “Some of the negative feelings customers have about home improvement projects can be overcome by experimenting with the online price engine. We’ve found that making it a lead feature in our advertising has met with

great responses. In fact, through customer feedback, it’s clear that it’s a hit overall!” Companies interested in learning more about Network VEKA’s package of Web Tools and how they can boost business can view a series of helpful videos at the organisation’s Toolbox website, here: www.networkvekatools.co.uk.

READER ENQUIRY No: 0515/0097

UNMATCHED INSTALLER

SUPPORT FROM ATLAS

Atlas Glazed Roof Solutions has launched an extensive showroom and marketing support package, which has been designed to help its growing network of orangery, lantern, rooflight and conservatory installers secure more sales. Arguably the most comprehensive conservatory installer support package available, it will equip Atlas customers with the tools to promote themselves more widely within their area. Gareth Thomas, Sales and Marketing Director at Atlas Glazed Roof Solutions, explains: “Sales of our range of conservatory roofs, lanterns and rooflights have doubled in the last 12 months and the Atlas brand is becoming more and more well known. Our customers appreciate the unique attributes of the Atlas roof but some said they didn’t have the tools to help them to sell to the homeowner. This package is a simple, but highly effective way for our installers to boost sales, with the full support of our marketing team. “We’re delighted to unveil this suite of materials which enhances our offering and far surpasses anything else in the

conservatory sector. We believe that Atlas is the first conservatory roof fabricator to offer a support package like this and I’m certain that it will become one of our network’s biggest installer benefits. In a fiercely competitive marketplace we’re proud to deliver some fantastic materials to help installers to bolster their businesses and stand out from the crowd.” The package is fully personalised to Atlas customers, with many elements carrying Atlas branding. It includes brochures, pull up banners, showroom graphics, advert templates, retail leaflets, door drop literature and an in-store display lantern, all of which are managed and organised for installers by the Atlas marketing team. Designed to combine performance and aesthetics, the Atlas roof is slimmer, stronger and more thermally efficient than many of the other roof systems on the market. The roof eliminates the need for boss and hood fittings and features a slimline ridge, which is 70% thinner than the competition, and 40mm aluminium box rafters, which are 30% slimmer than any other rafter. Its

unique hidden or rafter tie bar supports overcome the problem of unsightly rod tie bars, which are characteristic in traditional PVC-u systems.

designer architectural aluminium products with very slim sight lines, and Hourglass Seal, which manufactures glass and sealed units.

Atlas Glazed Roof Solutions is part of the £32 million turnover Customade Group. The group, which employs 250 people, also includes PVC-u and aluminium window and door fabricator Customade, the Bi-Fold Shop, Fineline Aluminium, which supplies

If you would like to see samples of items in the Atlas support package, then please contact Atlas on 02838 327741 or visit marketing@atlasroofsolutions.co.uk. READER ENQUIRY No: 0515/0098

May 2015 | www.glassnews.co.uk

INSTALLER FOCUS

The UK’s Leading Glass & Glazing Newspaper

Truemans embraces search engine changes with new fully-responsive website

Everglade announced as The VEKA UK Group’s

400th Approved Installer! South Manchester's Everglade – a fabricator and installer of Halo window and door systems from The VEKA UK Group – has celebrated becoming the 400th member of the leading profile manufacturer's renowned Approved Installer Scheme. The initiative, launched less than a year ago at the FIT Show 2014, offers installers a raft of benefits – not least access to a suite of professionally designed marketing materials, customisable via its online Marketing Hub.

Truemans have always recognised the importance of having a good, effective online presence in running a business in the window industry, and have seen visitors moving in large numbers from accessing their website on computers towards predominantly using tablets and mobiles. In the light of this, the trade counter business has developed a new website, which implements a fully responsive design, so they can offer all visitors the best experience possible regardless of what device they use. And with Google’s new search criteria favouring mobile and tablet optimised websites recently kicking in, the timing couldn’t be better. Managing director, Joe Trueman, comments: “We have completely revamped our website to reflect the level our business is at right now, and the fully responsive aspect is paramount for gaining better exposure to potential customers.” The website features a fresh, new design, in line with Truemans’ brand guidelines and is seamlessly integrated with the trade counter’s popular online ordering system. Joe added: “Our clients are busy people who spend a lot of time on the road and onsite, but use the information on our website and our ordering system on a daily basis. The new site looks, works and reads well from any mobile device they might use between jobs, allowing better access to all the products and services we offer, anytime, anywhere.”

www.glassnews.co.uk | May 2015

“We have completely revamped our website to reflect the level our business is at right now, and the fully responsive aspect is paramount for gaining better exposure to potential customers.” Truemans offer one of the widest ranges of windows and doors available under one roof, showcased by their new website with dedicated high quality image galleries and in depth information for each product. There’s also a large download area containing technical information, installation guides and order and enquiry forms. “We make it our mission to anticipate our customers’ needs and any market trends that have the potential to influence their activity, as well as our own. Preparing in advance ensures neither us, nor our clients miss out on market opportunities, and that our customer service is always at the highest standards. We have invested heavily in our online presence to make sure we offer the same great experience remotely, as we do in our branches. The online ordering system is a convenient way to buy products, but it’s also helping our clients sell more to the end consumer thanks to features such as Uplift, which allows them to produce professional, customised quotes and email or print them on the spot,” concluded Joe. For more information, visit www.truemanswindows.co.uk, or call 01282 504 704.

READER ENQUIRY No: 0515/0099

Amy Grundy, National Sales Manager for the Approved Installer Scheme explains: “Besides benefiting from the association with The VEKA UK Group – the country's leading manufacturer of PVC-U door and window systems – installers gain numerous other advantages by becoming 'Approved'. It's no wonder the scheme has seen such an unprecedented uptake within its first year. “The online Marketing Hub offers Approved Installers a wide range of marketing materials at a fraction of the normal cost. These range from business cards to bespoke retail brochures and vehicle graphics to name just a few. Details like the company name, contact details, logo and USPs are automatically uploaded by the system to populate prominent 'fields' in the template designs. The

results are truly professional and, with their own logo backed up by VEKA or Halo branding, installers can show customers their commitment to only using our systems, known for their excellent quality. “Our Fabmatch website links Approved Installers with Approved Fabricators in their area, helping to create a practical and efficient infrastructure, and ensuring they receive quality products, each and every time. Both parties benefit from the arrangement and enduring relationships are established.” Perhaps one of the biggest draws of the Approved Installer offering is the targeted sales leads it provides – free of charge. Amy continues: “Potential customers can visit the homeowners' section of www.vekauk.com, providing their postcode and details of the work they'd like done. We pass the info to their three nearest Approved Installers who then contact them to advise and discuss further. As the contact has been solicited by the customer, the likelihood of conversion becomes much greater. “We're excited to have Everglade mark this milestone in the Approved Installer Scheme's history. They're an established and respected fabricator and installer that easily met our criteria for approval – CEMarked windows, MTCs,

insurance-backed guarantees and more, and we're very proud to have them onboard. “Everglade is our 400th Approved Installer but, in total – taking Approved installers, Fabricators and Suppliers into account, there are now around 500 companies engaged with the Scheme – not bad for its first year!” The Approved Installer Scheme represents just one tier of what, alongside Network VEKA, is the industry's most comprehensive package of installer support. Companies interested in learning more about the benefits of becoming Approved should visit the Scheme's website for details: www.vekauk.com/ approvedinstaller.

READER ENQUIRY No: 0515/0100

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PG TIPS

TRADE NEWS

PG TIPS! INSTALLING WINDOWS & DOORS When installing windows and doors, one key area to pay special attention to is to ensure that the joint between the frame and the cill is sealed.

Paul Garforth is Technical Manager at innovative window systems company Liniar. With more than 30 years’ experience in the industry, Paul has seen a vast array of installation errors, many of which are costly to repair. In this regular column, Paul will highlight some of the most common errors and offer advice to help you get it right – first time.

Sit down with a cuppa & take time out to read the latest tips!

This is vital to prevent water ingress between the frame and the cill – failure to do so can lead to considerable damage as well as damp inside the property. Personally, I would advise running a bead of silicone along the rear up-stand of the cill, creating a water-tight seal once the frame has been located. In order to form a dam, a silicone seal should also be created at either end of the frame and cill joint. This will prevent any water tracking along and into the reveal, once the window is installed. One of the unique features of Liniar cills, whether the 85mm, 150mm or 180mm cill, is the built in water barrier up-stand. This attribute means that there’s no need to seal the back edge of the cill to the frame with silicone, therefore saving valuable time on site for the installer. Be aware though, that the ends of the frame and cill will still require sealing.

I’ll be back next month with another top tip. In the meantime, to coin a common phrase, if I don’t see you through the week, I’ll see you through the window! READER ENQUIRY No: 0515/0102

Sales up again for Edgetech This year’s first quarter sales confirm the market leading position for Edgetech UK, a Quanex company, and follows the substantial sales growth achieved in its last financial year. Overall sales were up by 22.8 percent, and just a few months after its launch, TruPlas® rigid warm edge spacer bar has taken significant market share with strong sales. “There are very few companies that maintain significant growth over so many years and this makes these results even more impressive,” says Andy Jones, Managing Director at Edgetech UK. “After the success of our first financial quarter, 2015 looks set

to be another record year as IGU companies continue to invest in Super Spacer®, the UK’s top selling warm edge spacer bar. “New products TruFit™ expanding foam edge tape and TruShield® glass protection system will create exciting opportunities for customers to win more business. And we have launched Dealership Plus to support the entire supply chain with real financial savings for installers, fabricators and IGU manufacturers.” Tel: 08700 566844 READER ENQUIRY No: 0515/0103

There will be mud There will be mud at FIT Show 2016. “The best way to demonstrate the exceptional performance of TruShield® easy-clean treatment for glazing is to throw muddy water at it,” says Charlotte Davies, Marketing Manager at Edgetech UK, a Quanex company. “It really brings home how brilliantly TruShield, Edgetech’s next generation glass protection system, works.” Visitors to FIT Show 2016 will find TruShield right by the entrance of Hall 3. Edgetech chose stand AT10 for new product TruShield when show organisers added premium space in the atrium between the newly located Master Fitter Challenge and the exhibition entrance. Charlotte wants the latest products in Edgetech’s range to have the attention they deserve: “TruShield is a fantastic opportunity for the window industry. It protects glass to maintain its original performance and saves time, effort and money for end users by creating easy-clean glass. It adds value to windows or glazing for IGU manufacturers, fabricators and installers.” Throwing muddy water at both treated and untreated glass allows visitors to see just how TruShield works. The chemically bonded layer maintains the clarity of the glass without affecting the light transmission and this maintains the energy efficiency of units. TruShield is exceptionally resistant to wear, chemical erosion, heat and UV radiation.

“Visitors to FIT Show 2016 will see the process for coating glass is simple,” adds Charlotte. “Edgetech has three options for companies looking at this profitable new opportunity. We will be demonstrating how the hand, semi and fully automated systems make TruShield available to any business.” Edgetech has three stands at FIT Show 2016. In addition to showing TruShield, Edgetech also has the stand next to the highly popular Master Fitter Challenge. This is dedicated to TruFit® expanding foam edge tape for thermally efficient window and door installations. It will show why one day all windows will be fitted this way. And in Hall 3 there’s the rapidly growing ‘just add glass’ product range for IGU manufacturers on the Edgetech stand. Tel: 08700 566844 READER ENQUIRY No: 0515/0104

May 2015 | www.glassnews.co.uk

TRADE NEWS

The UK’s Leading Glass & Glazing Newspaper

MD JOINERY JOINS ELITE GROUP OF WHICH TRUSTED TRADERS MD Joinery has become one of the first REHAU fabricators and installers to achieve WHICH Trusted Trader status. The Southport based company has passed the rigorous assessment process carried out by the Which inspection team and is now listed on the Which Trusted Trader website where consumers can search for approved, local companies. Tony Ball, REHAU’s area sales manager, visited the company recently to congratulate the team on their achievement, and said: “This is the perfect endorsement for a

company like MD Joinery, which prides itself on the quality of its products and the professionalism of its customer service. Since being accepted onto the scheme at the end of December, the company has already received a number of direct enquiries as a result.” MD Joinery Director Mike Durkin added: “We were approached by Which to become a Trusted Trader because we already had a number of recommendations from customers on their Which Local website. We were impressed by just how in depth the assessment process was and the credibility which

this gives to the scheme. We are regularly asked to join these kind of schemes and generally turn them down, but we feel that this one has genuine meaning for customers and I am confident it will deliver real long term benefits to our business.” MD Joinery is a family business which has been a REHAU customer for more than 20 years. With a stylish showroom for retail customers and a successful trade sales operation, the company supplies frames in REHAU TOTAL70C as well as REHAU Heritage vertical sliders and multi-fold doors. As well as winning the endorsement from Which, the company has also just been shortlisted in the Best Individual New Home category at the North West LABC Regional Excellence awards for a recent installation in Southport.

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HURST OPENS THE DOOR ON

Conservative

YOUNG ENTERPRISE manifesto:

NEED TO

TARGET

INSTALLERS?

Find local installers and the elusive white van man, with Glass News. We distribute to trade counters, as well as posting copies to a database of installers.

Hurst Plastics was on hand to present a prestigious award to local youngsters at the recent Young Enterprise in North Humber Celebration and Awards ceremony. The event was an exciting finalé to a successful academic year for the enterprise, during which Hurst helped to guide youngsters in the local community as they took their first steps in the world of business. The Young Enterprise scheme marks Hurst Plastics’ commitment to forge stronger links with its local community. Darren Glew, Operations Director at Hurst Plastics, presented the ‘Teamwork & Communications’ award to the winning Young Enterprise company Unity from Hymers College, Hull. Darren was recently elected as Chair of the board at Young Enterprise North Humber. He says: “This social enterprise is designed to help youngsters develop new skills and achieve their full potential. It’s inspiring to see them breaking down barriers and working positively towards their goal. It’s a privilege to be involved in this scheme and to make a meaningful contribution to our local community by supporting the region’s future business leaders.” Under this year’s Team Programme, Darren and Scott Chapman, IT Manager at Hurst Plastics, were business advisors to a group of

At last housing is now centre stage

Darren Glew and Varshita.

youngsters at South Holderness Technology College in Hull. The pair supported the group of Year 11 pupils – many of whom have special education needs – as they set up and ran their business. The business successfully produced a collection of novelty hanging clip boards - made out of waste MDF from the Hurst factory - which were sold through various school events, to the general public and at a Young Enterprise trade fair. As part of the company’s drive to invest in the development of young local people, Hurst has also taken on three young apprentices who are working within Hurst’s goods inwards/ warehousing, composite door manufacture and sales and customer service departments. Darren adds: “People development is important to Hurst and young people are a valuable asset to the business. We are very pleased to have appointed three enthusiastic apprentices who have already embarked on our development programme. We will continue to bring in fresh, new recruits and equip them with the important skills that will help them to progress their careers.” Tel: 01482 790790 www.hurst-plastics.co.uk

Brian Berry, Chief Executive of the FMB, said: “There is a lot to welcome in the Conservative manifesto, above all its determined focus on improving access to the market for first time buyers. Affordability for first time buyers is crucial to the health of the housing market and crucial to health of the building industry.” “The Help to Buy Equity Loan scheme has been hugely successful in this regard and the Help to Buy ISA and Starter Homes schemes should continue to improve options and affordability for younger first time buyers.” Berry added: “However, to deliver its ambitions the next government will need to remain focused on the barriers to housing supply and need for greater diversity in the house building industry; in particular minimising the barriers to SME house builders building out small sites. The Brownfield Fund announced today is very welcome and if sensibly administered could be beneficial to that section of the market.” “The Conservatives in government have also shown a welcome determination to rationalise the planning system, but there remain further gains to be made here and it will be important for the next government, whoever that is, to maintain this supply-side focus.” READER ENQUIRY No: 0515/0109

Record sales year for specialist aluminium fabricator Specialist aluminium fabricator CDW Systems ended its financial year in record breaking fashion, having achieved 19% growth compared to the previous year. Over the course of the year, CDW Systems has seen sales across the business increase, with aluminium windows, doors, sliding doors and curtain walling all performing well. This strong end to the financial year follows on from CDW’s record 2014. The specialist aluminium supplier attributes its success to a number of factors, the main one being the continued growth of aluminium in both the domestic and commercial markets. This growth is supported by figures from the recent Palmer Market Research report which identified aluminium market share has increased from 5% to 8% in the last couple of years. Managing Director of CDW Systems, Jerry Webb comments: “Aluminium is a growth product in the domestic sector, particularly bifolding and sliding

READER ENQUIRY No: 0515/0108

The importance given to housing in the Conservative Party manifesto should be applauded but it will be important for the next government to remain focused on housing supply as well as housing ownership, according to the Federation of Master Builders (FMB).

doors as these products continue to be popular as consumer spending on home improvements remain strong. In addition aluminium remains strong in the commercial sector, and we’re supplying higher volumes for this market too. The education sector is a growth area for us as, councils release more money for school building and refurbishments.” CDW has made a number of investments to ensure its manufacturing processes run smoothly and

product quality is maintained, even as they take on more business across multiple markets. This includes the introduction of a second shift to meet rapidly increasing demand, as well as current plans to recruit additional staff to join the 60 strong team CDW currently employ. Jerry comments: “We’re experiencing increased demand for our products from existing customers and we’ve taken on board a number of new accounts, and there are no signs of this slowing down as we round off a fantastic end to the financial year. Our record sales is testament to our significant investments in both the business and our products over recent months and we aim to continue investing to ensure both we and our customers remain at the forefront of a flourishing aluminium market.” Tel: 01452 414853 READER ENQUIRY No: 0515/00110

May 2015 | www.glassnews.co.uk

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www.glassnews.co.uk | May 2015

TRADE NEWS

The UK’s Leading Glass & Glazing Newspaper

GGF ALERTS ALL COMPANIES

“MAKE SURE YOUR CONTRACT TERMS ARE LEGAL!”

Last June the Consumer Rights Directive was implemented in the UK via the Consumer Contracts Regulations, which meant that all companies who deal with consumers needed to change their contract terms and conditions. The GGF has learned of cases where companies have continued with their existing contracts giving a 7 days cooling-off period, however taking this action is likely to result in a consumer being entitled to a very long 14 days cooling-off period from the date of delivery, because the company has not informed them as to their rights under the Consumer Contracts Regulations (CCRs). The CCRs mean companies must inform consumers of their rights as to their cooling-off period relative to the CCRs, which can be zero days on madeto-measure windows made to the consumer’s specific requirements and personal choices. This is a complicated subject which the GGF has found that even many Trading Standards Officers are struggling to understand. To help companies cope with this legislation the GGF has published revised Model Terms and Conditions of Contract, plus Guidance on implementation of the EU Consumer Rights Directive for both GGF Members (free of charge) and non-members. These two documents are available to non-members for just £75. If you wish to purchase please email your details to modelcontract@ggf.org.uk. Brian Smith, GGF Home Improvement Director stated, “The Consumer Contracts Regulations (CCRS) were implemented in the UK on the 13th June 2014. We would stress that this is entirely separate legislation from the Consumer Rights Bill which is now due to be implemented in October 2015. In the meantime, I would urge all companies who have not changed their contracts in line with the Consumer Rights Directive, to do so as soon as possible” The main issues of the CCRs are: • The cooling-off period for goods and services sold by distance or by off-premises selling has been harmonised across the EU to 14 days from date of delivery of the products.

• There are some important exemptions, one of which is for products “made to the consumer’s specification” – this will include such products as made-to-measure windows made to a consumer’s specific requirements; another is for urgent repairs and maintenance when a consumer invites a trader to their home. • There is a now a very long list of precontract information which must be provided to consumers before a contract is made, including advising cancellation rights and if a trader belongs to a code of conduct, for example the GGF Consumer Code of Good Practice. Failure to provide certain items will give a consumer a cooling-off period of up to 379 days, and the trader would be liable to a fine of up to £5,000. GGF Members voted to retain the previous legal requirement of a 7 days cooling-off period from date of contract in the GGF Consumer Code of Good Practice in addition to the requirements of the new legislation. All of the information you need is in the GGF’s Guidance to the CCRs for the home improvement sector and the GGF’s Model Terms and Conditions of contract. The Model Terms for non-members gives companies the option of giving zero cooling-off period for made-to-measure products, or giving 7 days to go beyond the law as do GGF Members. The GGF keeps its Members well informed months ahead of any planned changes in Consumer Legislation as a vital Membership benefit. If you are interested in joining the GGF please email membership@ggf.org.uk or complete the ‘Join the GGF ‘section of www.ggf.org.uk. READER ENQUIRY No: 0515/0112

Heritage Awards blown away by Edgetech Warm Edge Technology If you wander down the Georgian high street in the historic market town of Ludlow, you’d be forgiven for thinking each house had kept its original sash windows. Even at number 44 Mill Street, which recently scooped the prestigious Ludlow Heritage Award for its replacement double glazed, hand blown glass windows made by Sash Restoration Co (Hereford) Ltd using Edgetech’s warm edge spacer system. When the owner of the grade II listed house decided to change the tired windows and improve acoustic and energy performance, the Ludlow Conservation Area Advisory Committee’s high standards of conservation demanded that replacement windows be in keeping with the other period properties in the area. The homeowner went straight to sash window specialists, Sash Restoration Company for advice. Using traditional hand blown glass, 20mm solid through glazing bars and Duralite®

44 Mill Street, Winner of the Ludlow Heritage Award.

warm edge spacer bar from Edgetech UK, a Quanex company, Sash Restoration Co created individual double glazed units in the finest timber box sash frames that are Document L compliant and achieve conservation requirements. The committee was so impressed it gave the project the Ludlow Heritage Award. Ronnie Salisbury, Managing Director at Sash Restoration explains: “The committee and Ludlow residents are extremely protective of their history, so to have our product accepted for the project was a huge achievement, and to win an award for it is great for us. “We’ve been using Duralite in our windows for 12 years and Edgetech has always been very supportive. They even got their hands dirty making the units and testing them. “Edgetech’s single seal warm edge spacer provides a unique approach to solving the challenge of double glazing in conservation areas. It’s a heat processed, flexible product with low sightlines, so it follows the variable surface of the traditional hand blown glass we use perfectly. It creates a finish that is softer on the eye and makes it almost impossible to tell that it’s a double glazed unit.” Tel: 08700 566844 READER ENQUIRY No: 0515/0113

MORLEY GLASS EXTENDS SPONSORSHIP OF LOCAL FOOTBALL TEAM A Leeds football club can give even more young players the chance to take part in the sport thanks to sponsorship from Morley Glass & Glazing. The company sponsored Millshaw Park Rangers’ football strip last season and has pledged to sponsor the newly launched second team’s kit next season too. Millshaw Park Rangers plays in the WRCFA Flexi League and in the Leeds Combination League and recently reached the final of the Leeds FA Jubilee Cup. Chris Holland, Chairman and Co-founder of Millshaw Park Rangers FC said: “Thanks to our success and growing

reputation we have recently announced plans to expand to two teams for the 2015-16 season. I started Millshaw Park Rangers out of my own pocket to give lads a place to play football in a climate where more and more clubs are folding due to lack

of funds, so to be able to add another team to our club is a fantastic milestone. Of course doubling the size of the club doubles the cost of running things, so we’re delighted that Morley Glass & Glazing has agreed to sponsor both teams. Morley Glass & Glazing Managing Director Ian Short said: “We’re really pleased to be able to support Millshaw Park Rangers by sponsoring the new football kits for both teams. It’s testimony to Chris’ passion and commitment that the club is such a success. He’s doing a tremendous job and we applaud him.” Find out more about Morley Glass & Glazing at www.morleyglass.co.uk. READER ENQUIRY No: 0515/0114

May 2015 | www.glassnews.co.uk

TRADE NEWS

The UK’s Leading Glass & Glazing Newspaper

Emplas has retail

‘taped-up’ More than 50 Emplas customers have now qualified for their ‘own-branded’ frame protective tape - part of the Emplas marketing support package designed to help installers grow their own brands. On the basis that they meet small average order volumes, Emplas will remove system company branded tape and replace it with a specially designed and printed profile tape, carrying the logo and branding of that individual installation business. It’s also offered to members of the Emplas Installer Partnership, which launched recently, and forms a commitment from Emplas to support retailers grow through a comprehensive marketing and sales support package. Mike Crewdson, Sales and Marketing Director, Emplas said: “We know from

experience through T&K, our own local retail business, that branding and specifically branding that is directly associated with a local community, adds a huge amount of credibility to your business.

“Emplas, or the names of any number of systems companies don’t mean much outside the window industry but ‘ABC Windows’ in wherever town, will mean something to the people that live there. For that reason we don’t push our own trade brand but the retail brands of our customers.” In addition to their own-branded tape, free website builds, laptops and 24/7 access to online quoting and ordering through the Emplas Customer Portal, the Emplas Installer Partnership also gives retailers access to one of the most competitively priced composite door ranges. Featuring five solid styles, 21 glazed options, four side panels and four stable doors, Fab & Fix hardware, Secured by Design as standard, 24/7 ordering and an online design tool, Emplas’ composite door offer also comes with

a host of glass options, multiple threshold options and a u-value as low as 0.9 W/m².K. This is also underpinned by dedicated retail support which in addition to own branded tape, gives qualifying installers the opportunity to not only over-print their-own brochures but to name ranges after their own locality. This is again something trialled by Emplas through its G14 Award Winning installation business T&K.

Crewdson said: “T&K not only rationalised its composite door range but last year named its ranges after local villages. As a sales tool, that local association has worked exceptionally well for T&K and is something we’re now rolling out to qualifying customers. To find our more follow twitter @ emplaswindows. For more information visit www.emplas.co.uk , email info@emplas.co.uk or call 01933 674880. READER ENQUIRY No: 0515/0115

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Jon Chambers Windows joins Pearl Window Systems outsource model of Liniar Approved Trade Outlets More and more, small fabricators are realising that the economics of manufacturing around 50 or 60 frames per week doesn’t add up and are looking at the best way to maximise their profits from the work put in. Changing the business model from being a small fabricator, with the resource and investment that requires, makes sense when there are large fabricators better equipped to produce frames economically….and so economically that a profit can be made from buying them in and selling them on, or installing them yourself.

Jon Chambers: “Working with a company such as Pearl Window Systems makes great sense. They can offer the whole range of Liniar products and, in fact, all the products we need, including doors. Their systems and efficiencies mean that they can supply products to us at better prices than we can manage from fabricating ourselves. There are times when you need to recognise progress in business and change the way you operate – this is one of those times and we, and our customers, can benefit from Pearl’s production methods and quality, plus they assist our whole marketing effort.” So what makes this model, and working with Pearl, so compelling? With manufacture at around 3,500 frames per week, Pearl Window Systems is a serious fabricator and it clearly shows that the substantial investment they have made over recent years is paying off.

Paul Clarke (left) and Jon Chambers

Jeff Walsh, Pearl’s Managing Director, has always maintained that choosing the right partners in the supply chain is vital. From the initial extrusion supplier, the window manufacturer and on to the installer, they all play a significant part. However, finding those right partners is the key. Jeff Walsh says: “As the industry is evolving we have to stay ahead of our competitors. The products and services we offer to our customers demonstrate not only our strengths but reassure them that we have selected the right supply partners from start to finish.” “We want our customers to maximise their time in developing their business, so we’ve done all the hard work for them! Having the best supply chain behind you is key to all our successes and we have enjoyed a 20% growth, year on year, and we want our customers to share in our success with their own businesses.”

Since 1999, Pearl has had phenomenal growth and is a genuine one-stop shop. In order to meet the needs of clients throughout the UK, Pearl Window Systems operates from a 60,000 square foot fabrication facility with

“Each and every frame passed though QC is placed into a holding area, the frame is removed, scanned and then placed into a bar coded location where the system automatically acknowledges and updates itself without the need for any manual processes.”

A good example of how companies can adapt their business models to benefit from outsourcing is Jon Chambers Windows, based in King’s Lynn. Jon and Paul, supported by Jon’s wife Lynn, in the office, has joined Pearl Window Systems’ Liniar Approved Trade Outlets. This is a family run business that continues to grow and, apart from the 50 years of experience between Jon and Paul, they have a wide following of loyal customers, many of whom have moved house two or three times over the years and have come back to Jon Chambers Windows for work on their houses. They have extended from a 1,500 sq.ft base to an all-purpose 3 acre site which will now include a Showroom, and Trade/ Retail Counter, shortly to be followed by a Conservatory Show Park. So having moved premises, and so obviously doing well with a great customer base, why have they stopped fabricating and become a Liniar Approved Trade Outlet?

“We want our customers to maximise their time in developing their business, so we’ve done all the hard work for them!” 72

May 2015 | www.glassnews.co.uk

TRADE NEWS

The UK’s Leading Glass & Glazing Newspaper an additional 15,000 square foot for stock holding in Bolton, Lancashire. This centre of excellence makes heavy use of cutting edge technology having invested over £3 million in state-of-the-art production machinery. The plant, coupled with the existing infrastructure and the use of progressive fabrication techniques, allows Pearl to deliver consistently high levels of quality. It also gives them impressive production capabilities of up to 3,500 frames per week. These facilities coupled with their own modern delivery fleet and a network of approved distributors throughout the UK enables Pearl to guarantee a 5 day lead time on most products, delivered to the door, complete and quality assured. Pearl Window Systems consistently review and monitor innovation within the sector to ensure they remain at the cutting edge of product and equipment development, and invest wisely. Two thirds of Pearl’s manufacturing is now automated with investments in recent years in the latest technology. There are now bar coded manufacturing processes but Pearl has also bar coded the production staff! With the introduction of electronic screens at each manual section they now have computerised supervisors. The control of labour costs can make or break any organisation; having tighter controls and improved efficiencies not only streamlines the whole operation but secures employment by Pearl performing at optimum levels. The figures are updated every 2 minutes detailing individual targets. Each member of staff is measured on target performance, driven by the daily requirements. Every product is tracked through the factory traceable to the individual fabricator who has worked on individual items. Accountability in both quality and

performance is vital to maintain Pearl’s efficiencies and ensure quality. The technology and bar coding systems can be clearly seen in the distribution systems. Each and every frame passed though QC is placed into a holding area, the frame is removed, scanned and then placed into a bar coded location where the system automatically acknowledges and updates itself without the need for any manual processes. Ancillaries and ‘extras’ are also bar coded adding to the ease of distributing even the smallest of items. The loading bays are colour coded to match the colour coded computer and wireless Motorola scanners, making vehicle recognition as easy as possible when loading multiple vehicles and products. With

this latest technology they have removed manual processes, eliminating double handling which helps to streamline processes and reduce costs, making for a cleaner and happier working environment all round. It doesn’t end there. Every item is loaded via scanning stations onto each vehicle and they now possess the technology of portable scanners which allow them to unload at customers using android phones. As each item is unloaded it is scanned using a wireless portable scanner. Through the android phone, this is updated on Pearl’s system via the phone’s SIM card, enabling complete traceability together with real time data on the system. Every customer has a unique PIN to acknowledge their

delivery. By the time the vehicle has left the customer’s premises for its next destination, the information is already on Pearl’s server back at base. Outsourcing to a company such as Pearl Window Systems makes enormous sense as it allows the customer to focus their resources on their main lines of business, minimize the overhead/tooling costs, while controlling manpower and training costs. Concentrating all the energies on the management’s core competencies produces faster results than the hiring of staff and running their own production which, in turn, saves money, resources and it speeds products to the marketplace. The outsourcing model has resulted in Pearl setting up Liniar Approved Trade Outlets and Jon Chambers Windows joins 19 other partners who are benefitting from access to the Liniar product range. Additionally, Pearl assist their customers with lead generation through advertising both in trade publications and the internet, and they also have access to software to help streamline their businesses, enabling access to electronic ordering and pricing, and it also allows bespoke invoicing and delivery note paperwork to be generated. It’s little wonder that Pearl Window Systems outsourcing model is attracting more and more small fabricators. READER ENQUIRY No: 0515/0117

www.glassnews.co.uk | May 2015

TRADE NEWS

The UK’s Leading Glass & Glazing Newspaper

RegaLead’s recently established training centre is very much

open for business!

Glass News’ Editor, Chris Champion reports from a training day at RegaLead’s newly established training centre in Manchester.

be so much better. Just maybe I’ll set up a decorative glass studio out of my garage – I did say it was addictive!

If you hanker for the days of Blue Peter and ‘making and doing’ with bits of sticky black plastic, or are nostalgic for the making of weird and wonderful things from shoe boxes and toilet rolls with Play School, RegaLead’s training days for its customers could be described as a very adult version of those hands-on creative sessions. I joined a class being conducted for Regalead’s Sales Staff by the school ma’am, Emma Cowking, RegaLead’s Glass Designer and Artist, to find out the intricacies and techniques used in decorative glass products. This recently established training centre, just 5 minutes’ drive from the Headquarters in Sharston, Manchester, is ruled with a rod of iron by Ms Cowking. Actually that’s totally unfair but I was always told not to ruin a good story with the facts! Emma can only be described as an expert in both the decorative glass products and the kit that is supplied by RegaLead to the many glass companies and fabricators, not only in the UK but worldwide. She’s a great teacher – fun, informative, helpful, and with a never ending supply of patience. That must be a pre-requisite of the job with the demands that

Guy Hubble, Joint Managing Director, RegaLead.

are put on her time, and expertise, which also includes making items for exhibitions such as a skyline of London in deep-cut sandblasted glass….a 3D masterpiece that is breathtaking and took around 20 hours to do! With the opportunity to benefit from these free training days, why would any customer not take the opportunity and get stuck in? It’s incredibly informative and with the opportunity to get hands-on, it becomes addictive such that we showed so much determination to complete the tasks set that we comfortably over ran the finishing time. I’d happily go back and do it all again, furnished with the knowledge that my next effort would

Looking around this well-equipped training centre that also acts as a showroom for the whole gamut of machinery that is available to customers, it would be tempting to take one of each so that, from day one, you would be fully kitted to produce just about any form of decorative glass. And if you did that, what would it cost? “Around £50,000 to £60,000 would set you up with state of the art kit for fusing, sandblasting, painting, laminating and of course everything to get started with overlay.” says Joint Managing Director, Guy Hubble. “However, it would be rare for that to happen. Most customers will buy individual items or upgrade from equipment they already have. The demand is high and if a customer decides on a new plotter, or kiln, or sandblaster, they usually want it now.” And as this is being said, the sandblaster we have just been using earlier in the day, the CadBlast 1200, is being unplumbed, palletised and a lorry is waiting outside to take it away! Guy Hubble: “Ah! Yes! A case in point. We’ve only just launched this model and two have been sold already. Mark Bowskill at MasterglassGB needs the sandblaster now, so is buying the demonstration model.” Emma Cowking looks on in horror as her training equipment leaves the building: “I hope there’s another one on order,” she pleads. What is very evident is that everyone at RegaLead enjoys what they do. There is constant banter and laughter and, simply,

Girls and sharp instruments... never a good idea.

everyone gets on with each other. The rapport between Guy Hubble and Darren Baker, the Joint Managing Directors, and all the staff, is informal and easy going although it is clear that everyone understands their own role in the organisation and gets on with their job with a will. This is a company that keeps growing – I’m tempted to say that it keeps re-inventing itself, but that’s not right. “If you asked me what we shall be in 5 years,” says Guy Hubble, “I’d probably say a paint company.” Now that’s a surprise. My understanding is that they are one of the last remaining lead manufacturers, suppliers of glass bevels and everything to make decorative

Emma shows the class the sandblasted item, fresh the automated sandblaster.

From l to r: Tony Mallick, Business Development Manager – Processing; Emma Cowking, Glass Designer and Artist; Keely Portway, Brouha Marketing; Kristine Macane, Marketing Assistant; Ana Lopes, Export/ Sales Administrator.

Emma prepares our glass fusion masterpieces for firing.

Yes, it was me who ruined the Glass News logo by picking the wrong pieces of vinyl.

May 2015 | www.glassnews.co.uk

TRADE NEWS

The UK’s Leading Glass & Glazing Newspaper

Picking out the cut vinyl ready for sandblasting.

Honestly - its called boning.

Hand sandblasting.

Not sure what I’m doing to the sandblaster, but it doesn’t look good.

Leading and overlay art.

glass plus an IGU manufacturer through their Scottish company, Decorative Door Products in Hawick. But paint? “People forget that our acquisition of CadRam, with their resin system and ColorSpray, brought us into the paint supply business and we are constantly developing paints and techniques for painting….for instance for composite doors.” Understanding RegaLead and its business, is not easy. They are the largest supplier of decorative components to the European glass and door market and have been in business for 25 years. They pioneered the use of bevelled glass, going on to become the largest European supplier. They’ve added colour too, with the beautiful Stained Glass Art Film range. This range features over 500 original styles, including opaques, wisps, metallics and marbles, and with every colour of the rainbow (and a whole lot more!). They are also the UK's leading supplier of self-adhesive lead, manufacturing over 30 million metres a year. RegaLead is the expert in overlay, but it’s more than just that. Over the last 10 years RegaLead has expanded their portfolio, from sandblasting to fused glass. Additional sites in Kent and Scotland provide specialist centres of glass knowledge. CadRam in Northfleet is

www.glassnews.co.uk | May 2015

the home of backpainted glass and decorative resin systems, while Decorative Door Products in Hawick developed the unique Crystal Art technology, which is used in insulated door-glass units. So how did the training day unfold? If I thought it was going to be a series of lectures, I was mistaken. This is very much hands-on. We were shown how designs can be taken from the GlassEye Enterprise Software (£900) and, via the APD 300 Plotter (£1250) laid down as a trace for an overlay art, leaded masterpiece. The technique for leading and placing overlays was made to look very easy indeed by Emma, and soon it was our turn. Were we as good as the teacher? No. But under her patient tutelage we made a pretty good fist of it. However there was no time to sit back and admire our work as we were rapidly on to sandblasting, with the aid of the software, plotter, and the CadBlast 1200 (£8K to £14K). We were taken through the various stages ahead of getting hands on with the sandblasting itself where, again, we were able to produce satisfyingly good results. And so to glass fusion. This was probably the most ‘arty’ part of the training and we set to,

Editor of Glass News, Chris Champion, proudly displays his hand sandblasted coaster.

coming up with weird and wonderful designs of coloured glass for bowls, plaques and, dare I say it, ashtrays. With our creative juices flowing, our designs were placed ready for firing in the RegaLead Fusing Kiln (£8000). Time had run out and another day would be required for EVA lamination and paint spraying…I can’t wait!

really technical student on the day, he managed to sandblast the wrong side….but I promised not to mention that!

The opportunity to get hands-on with the array of equipment on offer from RegaLead makes great sense, giving the opportunity to turn an investment into a return, in the quickest possible time. And so we departed, like kids at the end of term, with our artwork under our arms. Tony Mallick, RegaLead’s Business Development Manager - Processing, clutching his Glass News coaster and promising to keep it on his desk to remind him that, as the only

READER ENQUIRY No: 0515/0118

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A joinery company walks away with Network Veka’s Best in Scotland Award?

Norscot Joinery’s venture south from the frozen wastes of Caithness for the Network Veka AGM and Awards Evening at Stratford-upon-Avon, was fully justified when they collected the Best in Scotland Award. The word ‘joinery’ coupled with Network Veka, and its PVCu connotations, seems slightly incongruous, however it is an indication of just how far Norscot Joinery has come in 25 years. Although a family firm when it was formed, and still very much now, the word ‘family’ belies the size of Norscot Joinery. The brainchild of Managing Director Peter Body and his wife Teda, it is liberally sprinkled with a fair selection of the Body clan - 5 at the last count, covering three generations - and employs a total of 45 people generating a turnover in excess of £3m. The headquarters is based at the Bower Workshops in Caithness and boasts modern

The showroom at Inverness.

VEKA products manufactured by Norscot include casement, top-swing and tilt-n-turn windows, with doors, French doors and tilt and slide patio doors to match. All in any size, any style and any shape, within their respective design parameters. Norscot’s collaboration with VEKA has been ongoing for over 27 years and has resulted in them becoming one of their largest customers in Scotland and their most northerly fabricator on the British Mainland. As a consequence they have a solid working

Network Veka Award Winner 2014/15.

workshops and showroom. The 25,000 sq. ft. facility houses sophisticated computer controlled machinery and manufactures the widest range of building components and related products available from a single source anywhere in Scotland. Unsurprisingly, the product range includes a range of timber frame kit homes; madeto-measure windows, doors, patios and conservatories in redwood and hardwood. On top of that they also offer Veka’s white, rosewood or golden oak uPVC. Moving very much with the time, they also offer the Design 5 timber / aluminium composite window system and sliding mirror doors system. Norscot has been manufacturing PVCu windows and doors, using the internationally renowned VEKA system, since 1988. The

On the factory floor.

May 2015 | www.glassnews.co.uk

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“Our customer base includes domestic, retail, trade and public market sectors primarily in the north of Scotland - from the Shetland Isles in the north to the central belt in the South and from the Outer Hebrides in the west to Aberdeen in the east. However, products have also been supplied to customers in the rest of Scotland, England, Wales, France and Spain.”

relationship in which both sides understand and meet each other’s requirements. Peter Body said, “This longstanding association with VEKA means our Customers can take confidence in the fact that any future requirements for additional products or replacement parts, to suit their initial purchase, will be readily available.” As VEKA has evolved over the years, so has Norscot. They have embraced new technologies and moved with the times as uPVC window and door manufacture has become more advanced and more sophisticated. Norscot’s Production Director, Ian Body added, “We have always received consistency from VEKA with both quality and support, they have always been our chosen supplier. VEKA has also taken on board suggestions we have made to facilitate the needs of our customer base. We identified a gap in the Scottish market for both reversible and vertical sliding options, both of which VEKA developed.”

or design of windows, due account must be taken of the site location, orientation and topography. Failure to do so may result in premature window failure. Norscot’s Commercial Director Callum Grant commented, “When we quote for the supply of windows, we don’t always know where they are to be sited. In these circumstances it is possible the products requested are inappropriate in terms of size and / or design.” He continued, “So as to avoid this possibility, we offer a free window advisory service. If customers forward us their building plans and elevations, together with a site plan, we will be pleased to confirm whether or not the proposed windows are appropriate and will be ‘fit for purpose’.”

99% of all domestic replacement window and door projects undertaken by Norscot involve uPVC products but the popularity of this material is not restricted to home owners. Recent commercial projects which used Norscot uPVC products include Bught Park Stadium in Inverness, Golspie High School, Cauldeen and Castletown Primary Schools, Tain Fire Station and Forres Academy. The Company’s latest innovation is the ‘Norplus’ composite entrance door comprising feature embossed GRP and thermoplastic skins that have the look and feel of a traditional timber door. The skins are bonded to a fully reinforced twin rebated 60mm thick PVCu door sash which is 50% thicker than most other composite doors, ensuring weather performance of the highest quality. Each door has a solid core of ‘Envirofoam’ and is reinforced with galvanized steel, ensuring long-term strength and security. Accreditation is important and Norscot’s PVCu windows are manufactured in accordance with the British Standard BS7412 and carry the BM Trada Q-Mark third party accreditation. Moreover, they have been tested and achieved a high performance

As well as the workshops and showrooms in Caithness, the company also have a purpose built showroom in Inverness, together with a sales office and storage facility. “This has been necessary to look after our wide customer base” said Callum. “Our customer base includes domestic, retail, trade and public market sectors primarily in the north of Scotland - from the Shetland Isles in the north to the central belt in the South and from the Outer Hebrides in the west to Aberdeen in the east. However, products have also been supplied to customers in the rest of Scotland, England, Wales, France and Spain.”

Callum D Grant, Commercial Director, Norscot Joinery Ltd.

weather rating in accordance with BS 6375. All Norscot’s products are manufactured to the exacting standards of an ISO 9001 accredited quality assurance system. Norscot regards itself as a truly professional window manufacturer. Not content with simply supplying windows, they like to be certain that the right product is supplied in each and every situation.

Fabricating Veka profile.

www.glassnews.co.uk | May 2015

As you would expect from one of the North of Scotland’s leading window suppliers, all Norscot products have a British Standard severe exposure rating. The weather-tightness test parameters, to which Norscot windows have been subjected, are the highest available. What is not readily understood, however, is that these tests, as stringent as they are, are often exceeded by the weather conditions experienced in some parts of the UK. Especially in the North and West of Scotland. Consequently, when considering the size and/

Network Veka has played an important part in Norscot’s move into uPVC. As Callum Grant says: “The quality assurance aspect, coupled with integrity and reputation as well as a 97% satisfaction rate from customers, means that Network Veka stands for the same high standards as Norscot Joinery. Our success is built on our reputation and there is no other systems company that could match up to the excellence we strive to achieve.”

READER ENQUIRY No: 0515/0119

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The UK’s Leading Glass & Glazing Newspaper

Blame it on the Boogie!

Maybe it was something in the water, maybe it was Steve Davis' popularity, or maybe its because Network VEKA really know how to throw a party? Whatever the ingredients, Network VEKA have got it right!

Glass News' Christina Shaw and Justin Lazenby were lucky enough to be invited to this year's AGM and Awards Ceremony, at which approximately 240 people attended - making this year's event one of the most popular yet. One of the benefits to members, was the specially-built 'Business Centre' where numerous companies and industry bodies were on hand to answer questions and give suggestions on all aspects of business; from finance and training to marketing and more. Visitors were particularly interested in Network VEKA's new training offering - the Network VEKA Academy. Following on, Compere John Meredith presented the official AGM, ensuring the mood was light, while the facts and figures were dished out. Far from light is the fact that it has been an amazing year for Network VEKA members, as John Ogilvie comments: “It was a record year on a number of measures... £64 million pounds worth of products fitted, in almost 18000 installations, which is up 9% over the previous highest registration total. That’s £1.25 million fitted per week!

John Travolta? Very close! John Ogilvie joining in the fun.

Yes Sir we can Boogie! Jarrod Clegg and Christina Shaw.

“Installations of VEKA products are up around 18%, which is more than two and a half times the market growth rate. “Around £880 million has been installed since Network VEKA was formed and average

“You should all be very proud of yourselves. We couldn’t promote the Network in the way that we do, without all your hard work.” installed values are the highest for six years. All of this.... and still customer satisfaction rates remain around 97%!” John explained that The VEKA UK Group's MD, Dave Jones, had been welcomed as Chairman of the Network VEKA Board and invited him to say a few words.

Come on and do the conga! Dah, dah, dah, come on and dance with me!

Dave Jones also congratulated the membership and articulated how proud he was of the support offering from The VEKA UK Group: “As Managing Director of The VEKA UK Group, people might say I'm biased.... but I genuinely believe that between Network VEKA and the Approved Installer Scheme - we offer a scale of support that can't be matched in the industry. Network VEKA is the pinnacle organisation for installers in the glazing trade. Myself

An assault took place during the evening (on the eyes)! Austin Greene?

May 2015 | www.glassnews.co.uk

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The UK’s Leading Glass & Glazing Newspaper

Members enjoying the 70’s theme.

and the team at VEKA remain committed to helping promote the Network and to building upon its sterling reputation. I couldn't be more impressed by all that has been achieved over the last 12 months: record-breaking sales.... record registrations.... and more milestones than ever before. You should all be very proud of yourselves. We couldn't promote the Network in the way that we do, without all your hard work.” Once the day's events had finished, it was time to get ready for the evening Awards Ceremony, where everyone looked fabulous in black tie/evening attire. Congratulations to the winners:

A full list of regional winners: • Best in Scotland: Norscot Joinery • Best in Ireland: Betterhomes • Best in the Midlands: Goliath Homeworld • Best in the North West: Cheadle Glass • Best in the South: KJM Group

• Best in Wales: MPN • Best in Western England: Shane Howells • Best in Yorkshire: David Brunskill • Best in Eastern England: Frames Conservatories Direct

Cool man! Amy Grundy, Steve Davis, Rebecca Clegg, Jarrod Clegg, Dave Hartley, Susan Lunney.

• Best in Central England: Lewington and Son

From Best Newcomer to National Winner and Fitter of the Year! This year's Overall National Winner was Frames Conservatories Direct.

Last but certainly not least, as many of these pictures show… At around 10pm a strange occurrence took place - everyone seamlessly turned into 70's icons! It has to be said that it was an amazing atmosphere, with everyone thoroughly enjoying themselves, and as always, Network VEKA got everything 'just right'.

• Best in the South East: Oakwood Windows • Best in the South West: Heavers of Bridport

READER ENQUIRY No: 0515/0120

Jarrod Clegg, Rebecca Clegg, Steve Davis, Amy Grundy and Amanda Westhead.

Steve Davis, Ambassador for Network VEKA with Justin Lazenby, Finance Director (Glass News).

www.glassnews.co.uk | May 2015

Simon James, Tony Higgin, Colin Torley and Amy Grundy.

TRADE NEWS

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Supalite branches out with...

NEW Orangery Roof!

Leading solid tiled conservatory roof designer Supalite is delighted to announce the launch of its brand new Orangery roof to the trade market.

Perfect for retro-fit or new-build the new Orangery comes with all the outstanding features the industry has come to expect from Supalite – aesthetic appeal, superb technical capabilities, excellent thermal efficiency and of course with ease of installation for roof installers as a key part of the design thinking. Announcing the launch of the new product Operations Director for Supalite Steve Hacking commented “to launch the Orangery roof is a natural progression for us building on the incredible success of our Supalite tiled roof range”. “It is the next product in our portfolio – but by no means the last. We believe that our new Orangery roof is perfect for today’s market and we know our installers will really take to it”. “It is of course ideal for new-build applications, but it is equally suitable for the replacement roof market and is designed to enable the replacement of the flat roofs which are installed on so many existing orangeries”. “Being able to replace a flat roof with a pitched roof will take away so many potential problems and of course it then brings with it the other advantages of the vaulted ceiling internally and the use of tapco slates externally to give it an outstanding appearance inside and out”. “We have brought some great new technical features to the market with this product too including a brand new ring

“To launch the Orangery roof is a natural progression for us building on the incredible success of our Supalite tiled roof range.” “We have brought some great new technical features to the market with this product too including a brand new ring beam to make it robust and to aid with the ease of installation.” beam to make it robust and to aid with the ease of installation - which is always one of our key drivers and a major consideration in the design of anything we do”. “It is also designed to be a very cost effective solution which coupled to its many outstanding features will make it very attractive to the market The new roof is available right now to our trade customers and as with all our roofs we are delighted to offer the ‘assisted fit’ support service for first time installations”. For more information on the new Supalite Orangery call 01772 828060 or visit www.supaliteroof.co.uk. Email promotions@supaliteroof.co.uk.

READER ENQUIRY No: 0515/0121

May 2015 | www.glassnews.co.uk

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0515/0121

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ONS stats don’t stack up for the window industry

TUFFX MARKETING SUPPORT BOOSTS CUSTOMER BUSINESS In order to provide customers with as much support as possible when targeting homeowners, TuffX, the leading specialist glass manufacturer, has developed a broad range of support tools. A web facility is available which highlights the benefits of the entire range and focuses on the high quality standards and breadth of choice from the company. Designed specifically for Ambience customers, the site can be individually tailored to include specific customer details and enables them to use it as a highly effective marketing tool in their own right, with products highlighted in detail via a modern gallery feature. A new brochure has also been introduced for 2015, detailing all relevant technical specifications and performance levels of the individual glasses in the range. TuffX customers can benefit from other marketing support tools including a glass product booklet and flyers as well as individual samples. Alongside this there are additional initiatives including Showroom support and tools for statistical support on glass. For more information on the customer marketing support available please call 0845 3 400 200. For information on the product range please visit the website www.ambiglass.co.uk. READER ENQUIRY No: 0515/0123

The statistics don’t appear to stack up for the window industry in the newly published report from the Office of National Statistics (ONS) on the size and performance of the UK low carbon economy, according to Andy Jones, Managing Director at Edgetech UK, a Quanex company. “The report states that in 2013 (the latest dates included in the report) total turnover for the manufacture and supply of energy efficient windows and doors is £2.8 billion, which we believe to be about right,” says Andy. “It’s the supporting figures that don’t stack up. The ONS report states that there are only 180 companies engaged in direct activities for the manufacture and supply of energy efficient windows and doors with 17,500 people employed in the sector. We believe that considerably more companies are involved and that a much higher number of people are employed. “With the report putting £20 million for investment, this figure too looks unrealistically low. Because we cannot reconcile these figures with what we know, we are writing to the ONS to get further clarification of the numbers included in the report.”

Andy Jones, Managing Director of Edgetech UK, A Quanex Company.

The section on energy efficient products shows windows and doors ranks third, taking 17 percent of the total. Insulation is in the top slot with 34 percent of market share. Other products included are energy efficient lighting, heat recovery and ventilation, energy controls and control systems, and sustainable architecture and buildings. “But,” adds Andy, “one thing that’s very clear is 4 out of 6 product categories included in the ONS report are eligible for reduced VAT at 5 percent. Lighting and energy efficient windows and doors are the only products that have 20 percent VAT added to them. If the Government is really serious about creating a low carbon economy it needs to support all UK based companies manufacturing and supplying energy efficient products.

“In 2008 Edgetech was the first company in the industry to bring the argument to Government in a petition. It was debated in parliament and included in Hansard, the record of every debate for the House of Commons and the House of Lords. The petition declared that substantial energy savings, and consequential environmental benefits, could be achieved with the use of energy efficienct products and that the Government should therefore reduce VAT on such products. “When the General Election is over, we will be lobbying our local MP again to look again at supporting reduced rate VAT. Tel: 08700 566844 READER ENQUIRY No: 0515/0124

A PREFIX SPONSORED AWARDS NIGHT FOR NETWORK VEKA Hot from returning with an unprecedented three Red Rose Awards for their business achievements, this time Prefix Systems turned award sponsor, at the Network VEKA AGM and Awards night. The Network VEKA AGM and Awards night was held on 21st March 2015, with around 240 guests in attendance at Stratford-upon-Avon, in what was billed as the organisation’s best ever year. Prefix Systems have been involved with Network VEKA since 2008, being an awards sponsor and affiliate member for several years and at this event they also had the opportunity to present their products to the attendees. The Network VEKA Business Centre was used by Prefix to showcase the latest developments to their market-leading tiled GardenRoom solution, along with other products for the

extended living market, as the traditional markets for extensions and conservatories look to morph into one more dynamic entity. The tiled GardenRoom roof can form part of a single storey extension, while Cornice, LivinRoom and Loggia products offer alternative product enhancements for a new generation of conservatory. Network VEKA installers naturally set the bar for quality, workmanship and innovation very high, with customer satisfaction rates of 97% for 2014, based on £64 million in terms of installation values. It’s therefore an obvious partnership for Prefix Systems to work closely with them to help promote the very latest products and systems for the extended living and outdoor living markets. Prefix Systems are also leading the market when it comes to products for the emerging replacement conservatory sector with their dedicated Retro-fix posts, which are designed to support the added loadings of a tiled GardenRoom or glass replacement roof. The company is very much the go to resource for this important segment, with expert guidance

on hand through their three dedicated branches, serving the entire UK. Chris Baron and Chris Cooke, co-directors of Prefix Systems commented: ‘We’re proud to support the Network VEKA AGM and Awards, something we’ve been involved in for a number of years. Their commitment to raising standards is undeniable and it’s something we’re also championing in our own extended living market.’ For a free copy of their new trade brochure or GardenRoom brochure, contact the sales office on 01254 871800, e-mail enquiries@ prefixsystems.co.uk or add to their considerable following on Twitter @prefixsystems. READER ENQUIRY No: 0515/0125

May 2015 | www.glassnews.co.uk

0515/0126

BUT DON’T TAKE OUR WORD FOR IT HERE’S WHAT A FEW OF OUR EXISTING CLIENTS HAVE SAID “We had a very particular desire to capture feedback from our customers and as a part of the same process to oﬀer them a personalised and instantly downloadable guarantee. The Independent Ratings Company did this for us. It has added some real beneﬁts to our business.” Paul Hardcastle Director of Eco-Thermal

“By talking to the team at The Independent Ratings Company we completely changed our feedback forms and the process. The results have been brilliant and the whole process works so much better now. Had we not had the opportunity to speak to someone we would have carried on doing the same thing, and not getting the right results” Mick Clayton CEO of GQA

“It is great working with the team at The Independent Ratings Company. Our need in terms of reporting change regularly and it is great that we can talk to them and modify what we need. We simply could not get this ﬂexibility and support from an oﬀ the shelf provider” Tristan Cooke Mila Windows and Door Maintenance

 www.theindependentratingscompany.co.uk

www.glassnews.co.uk | May 2015

 0161 327 2623

MAKE THE RIGHT DECISIONS DRIVE BUSINESS PERFORMANCE AND INCREASE PROFITABILITY The launch of a new website by The Independent Ratings Company highights the benefits for industry leaders who want to use customer feedback to their ultimate advantage. Director Chris Globe explains “I think there are few of us now who don’t read umpteen reviews from others every time we want to book a hotel, a restaurant or a holiday. It is the world we live in. But what many people don’t realise is that this is not just a fad, it is a very real part of people’s decision making process and it is here to stay”. “The benefits of gaining reviews from your customers and obtaining what is effectively a third party endorsement for your company, your products, and your services, cannot be understated”. “Most of the companies who come to us already understand the benefits, but while they collect feedback often they don’t have it working for them”.

WE ARE PROUD TO BE DIFFERENT TO THE REST OF THE ‘RATINGS’ INDUSTRY R “Unlike the majority of our competitors we believe that personal contact is the best way to deliver the outstanding results that customers want. By talking with our customers our experienced team can help to deﬁne the criteria which will bring them the outcomes they want”.

 sales@theindependentratingscompany.co.uk

 @TheIndRatingsCo

FACE TO FACE

The UK’s Leading Glass & Glazing Newspaper

THIS MONTH: Nathan Dessimone Sales Consultant, Everest Home Improvements The Sales Consultant never thought he’d end up in the windows industry but has settled in nicely and has found success.

It’s all about you

your career

Where you were born and live, currently…

When and how you joined this industry…

I was brought up in a small market town near Carlisle called Brampton. I now live in Scotland, just over the border, with my wife and 3 children (2 of which are twins).

I took a chance and it paid off. I almost started a job selling papers for a basic salary which was actually less than what I earn in a month but Everest has certainly promised a challenge, which I enjoy.

Your education and the subject or activity in which you excelled…

The company has seen quite a bit of change recently but I have embraced the changes and flourished in what I believe is a fantastic industry.

I was always hugely into sports and I would always be referred to as a jack of all sports. I wanted to be a pro footballer but only managed to get to county level and no further. I went to college after school to do A level Business Studies & IT - I passed but felt underwhelmed by it. I knew I wanted to work not study.

The job you do in 25 words…

Your greatest achievement… In ten years I have had many great things happen in my short career - I have been able to really get myself grounded in life and being with Everest it has enabled me to build a home for my family which is just fantastic!!

Liverpool Football Club, Golf and I especially enjoy saving money.

Your biggest regret in life…

Someone or something that inspires you…

“Through character, work ethic and passion I build myself into the customers’ hearts and minds.” Certainly the first person I need to mention is my wife and the mother of my 3

children. I know that I work hard but it is not a patch on what that girl does 24/7. Also,

Inspiration is engrained in my work ethics and so I find that desire comes naturally.

The temptation you can’t resist…

I would say; doing my homework on certain situations and thinking before speaking.

The talent you would like to enhance… I need to listen more and slow down when I’m speaking!

and your future What you would like to do if you weren’t in the industry… Volcanologist or Geologist.

Through character, work ethic and passion I build myself into the customers’ hearts and minds. I don’t sell as many units but I upsell everything!

Your favourite sports or interests…

It definitely has to be not putting my foot down when I was told I could not go to the Champions League Final in 2005 with my mates.

The mistake you’d like to correct

Being an Everest Master Salesman was the first milestone for me but being a 5 times Everest Millionaire’s Club Winner is probably my greatest achievement to date.

A particular ambition… To be the best I can be and to continue to take advice and council from my TDM Kevin Welton and DDM Billy Grant as I feel I could have a great future within this fantastic organisation. If I could become as accomplished as my good friend Billy Grant I would be a very proud man.

The way you want to be remembered… To be looked upon in high esteem just like the Everest legend….Ted Moult!

I don’t settle for less.

If you would like to appear in ‘Face to Face’, or would like to nominate someone else to be featured, simply email chris@glassnews.co.uk. 84

May 2015 | www.glassnews.co.uk

0515/0127

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www.glassnews.co.uk | May 2015

Local Authority Building Standards Scotland

COLOUR

The UK’s Leading Glass & Glazing Newspaper

Campaign launched to find most popular

SYNSEAL INVESTS TO EXPAND dual colour FOIL FINISHING CAPABILITIES

TWR Bi-folds is running a poll to find the most popular dual-colour combination for bi-folding doors. The aluminium fabricator has set up the live poll on its website and is encouraging installers to register their opinion and vote from a list of combinations including grey and white, chartwell green and white, and cream and white. The results will then be collated and reported. The campaign is a response to increased demand for TWR Bi-fold’s coloured products. The company has invested in its own inhouse powder coating facility and can offer the fastest lead times on coloured bi-folding doors in the industry. Terry Richardson, Managing Director of TWR Bifolds comments: “Significant investment in our in-house powder coating facility has improved our lead times on colour dramatically; we offer aluminium bifolds in any RAL colour on a six day lead time, the quickest in the industry. “To make it even easier for installers to turn around jobs and remain profitable in the aluminium market, we want to find out what the most popular dual-colour options are in the industry. Through our colour campaign we can establish the most popular colour combinations on bifolds and have these on stock, ready to manufacture and supply to the installer when they need them.” Part of the TWR Group, TWR Bifolds manufactures a range of quality aluminium products including patio doors and vertical sliders, and can supply these on the same six day lead times as its bi-fold doors. TWR Bifolds supplies installers nationwide but is also keen to partner with single product fabricators to help them expand their product range without incurring additional manufacturing costs. Terry comments: “Product innovation in the aluminium sector has come along in leaps and bounds but a major hurdle for installers still is slow lead times on these products, and this is where we strive to offer a solution.” TWR bi-folds will soon be making an announcement regarding the business and a new initiative around dual-colour. www.twrbifolds.co.uk

Synseal has invested in a 6th PVC-U profile lamination machine to further expand foil finishing capabilities at the company’s main production headquarters in Huthwaite, Nottinghamshire.

Solutions, in addition to an automatic foil slitting machine from WPR and technical upgrades for the three original Synseal foiling lines to bring them fully up to date and in line with WPR specifications.

Synseal’s £100,000 investment has purchased a new NWA.300.7000 profile lamination machine from WPR Srl, who are based near to Venice in Northern Italy and are Europe’s leading supplier of machinery for the profile lamination industry.

“We are delighted with the practical and specialist support provided by Adhesive Solutions,” says Synseal’s Production Director Robin Byron. “This additional profile lamination line will help us to respond efficiently to satisfy customer requirements and meet increased sales demand for foiled products, as our Synseal group continues to grow.”

WPR Srl and sister company Taka Srl, who supply adhesive and primer for the profile lamination process, are both represented by Adhesive Solutions Ltd in the UK. Synseal’s new profile lamination machine is the third new foiling line installed by Adhesive

The new WPR machine is fitted with all the latest profile lamination technology including a precision coating head, automatic priming system

for using Zero VOC primers and hot melt PUR application equipment. “I have been supplying machinery and adhesive to Synseal’s production team for over 10 years,” comments Mike Dean of Adhesive Solutions Ltd, “and we enjoy an excellent working relationship with Synseal – they are a dynamic company who are always requiring the very latest technology and this progressive

approach fits perfectly with WPR’s aim of driving continuous improvement for the lamination process.” For further information contact Mark Schlotel on 01623 446207 or 07764 229694; email mark. schlotel@synseal.com.

READER ENQUIRY No: 0515/0129

Distinction Doors’ unique marketing innovation

adding value to customers’ businesses

Distinction Doors launched an industry marketing first last month – a brochure that shows all the colours of its market-leading GRP composite door on swatches of its woodgrain skin – and it’s an innovation that Chantel Roach, Distinction’s Marketing Director, says is already making a big difference to the company’s retail customers. “Choosing the colour of your front door is a big decision and many people play it safe by

opting for the standard red, blue, black, white or green,” she says. “But we felt that bringing the entire range to life and showing exactly what all the colours look like would give more homeowners the confidence to choose a different – premium – colour. Feedback from our retail customers has already told us that this is exactly what is happening.” The Explore Colour brochure, with its innovative skin swatches, is part of a new suite of marketing literature designed to

help retail businesses make the most of the growing market. The other tools in the package include a flagship retail brochure, which has a contemporary look and feel and showcases all the company’s products and what they have to offer. Also available is a RAL guide that will be indispensable for companies looking to offer something a little bit different because it introduces homeowners to the concept of a personalised shade for their Distinction door and encourages them to think imaginatively when it comes to colour. Composite doors are the UK’s favourite choice of front door, with 40% of homeowners now opting for this type of door. Distinction Doors’ customers already have a big advantage over their competitors when it comes to securing sales: they are supplying the most thermally efficient door on the market and, combined with the stunning aesthetics and exceptional security, they have a compelling proposition. The new Explore Colour brochure allows them to add value to every sale by making it easy to choose a non-standard colour. It’s yet another example of the Distinction Difference in action and demonstrates exactly why the company is the biggest composite door supplier in the country. Tel: 01226 352265 www.distinctiondoors.co.uk

READER ENQUIRY No: 0515/0128

READER ENQUIRY No: 0515/0130

May 2015 | www.glassnews.co.uk

COLOUR

The UK’s Leading Glass & Glazing Newspaper

Distinction Door’s Production Manager gives an insight into the secrets of the company’s success

Atlantic Windows installs Cornish Cream

Distinction Doors has grown from a standing start to become the UK’s largest composite door company in just ten years. One of its latest recruits, Product Manager Simon Kynman, has just given us an insight into what has made the company such a success.

example of this is the company’s brand new in-house paint plant, which recently opened. Bringing the painting process in-house has enabled the company to improve quality, lead times and cost in this area, all things that customers appreciate.

One of the things that attracted Simon to Distinction was the company’s dynamism and ambitious plans for the future. “The company has achieved astonishing growth in the past ten years,” he says, “But what so exciting was that the team had exciting plans to take that growth further.”

But despite the benefits that have already been achieved, Distinction is already looking at ways it can make the most of the new facility to add further value to its customers’ businesses.

The plans for growth centre around a policy of continuous improvement. The perfect

Simon explains, “I am working with the teams in our painting facility to continue the training of new staff and set up a detailed training programme so we are ready to take

Redruth-based Atlantic Windows has been working together with Swish Window and Door Systems for seven years. It’s a successful partnership. Brenda Edwards, Director of Atlantic Windows explains: “Homeowners like the Swish brand. They associate it with the highest standards and often comment on the quality of the products. The slim sculptured appearance of Swish PVC-u profile makes it easier to design windows that complement Cornish properties. The heritage colours are really popular, especially cream, Chartwell Green and Agate Grey from Swish’s Impressions range. “We have a great relationship with Swish. We like that we can pick up the phone whenever we need some advice and Hayley King, Business Development Manager for Swish Window and Door Systems, visits us regularly, something we rarely get from other suppliers. “Recently we’ve redesigned our product brochures and marketing materials, and we’ve updated our uniforms. Alongside Atlantic Windows’ logo there’s the official Swish logo to show we’re an Authorised Fabricator and Installer. After 40 years Atlantic Windows is a trusted name in Cornwall. Adding the Swish brand gives customers even more confidence.” READER ENQUIRY No: 0515/0131

www.glassnews.co.uk | May 2015

As Simon’s comments suggest, the quality of the people is critical to Distinction’s success. “Everyone here is very helpful, open, honest and committed to excellence,” he says. “We have an excellent team of people selling an excellent range of products. But even more importantly, we are not content with that level of success and we are still striving to be even better at what we do and deliver even more for our customers.” Distinction Doors was named in the Sunday Times Fast Track 100, which ranks Britain’s private companies with the fastest-growing sales over three years, and was also listed in London Stock Exchange Group’s 1,000 Companies to Inspire Britain for the second year in a row. Simon’s comments help to explain exactly why the company has achieved so much so far – and shows why its expansion plans look set to succeed.

Cornwall is renowned for its stunning countryside, its rugged coast line and the harshest of winds from the ocean. Whether its Victorian seaside homes, traditional whitewashed country cottages or miners’ terraced houses built from Cornishstone, these properties need windows, doors and conservatories that withstand the elements and are sympathetic to their looks. With over 40 years’ experience, Swish Authorised Fabricator and Installer Atlantic Windows understands these needs better than most.

on further staff as we continue to grow. I am also involved in the door preparation area, looking at our current processes, including machine performances, reliability and ways we can make things more efficient. Like everyone at Distinction I believe there is always somewhere you can improve and, ultimately, deliver a better service to your customers.”

Tel: 01226 352265 - www.distinctiondoors.co.uk READER ENQUIRY No: 0515/0132

Deceuninck says bye-bye to bi-folds Deceuninck, one of the world’s leading PVC-U systems companies, recently introduced its innovative Slide & Swing New Wave Door. The Slide & Swing New Wave Door is a unique product that is revolutionising patio doors – homeowners and installers love it!

“Deceuninck has always been at the forefront of innovation,” continues Rob. “And the Slide & Swing New Wave Door is a true market leader. Another seriously big Deceuninck innovation that installers love – because it means they can sell colour with confidence – we keep all these 25 colours in stock! I’ll repeat that. We keep all 25 colours in stock! I think it’s time to say bye-bye to bi-folds!”

To find out more about Deceuninck’s Slide & Swing New Wave Door, or Deceuninck’s all new Heritage Colour Collection call Deceuninck Sales Director, Rob McGlennon, now on 07818 383385, follow @DeceuninckUK and visit www. WhyDeceuninck.com. READER ENQUIRY No: 0515/0133

“Bi-folds are out of date,” says Rob McGlennon, Deceuninck Sales Director. “What’s the point of a bi-fold when the Slide & Swing New Wave Door does everything a bi-fold does and more? Put the two side by side and watch the homeowner choose. The Slide & Swing New Wave Door looks great, is extremely secure and a real asset to the home.” The Slide & Swing New Wave Door is already available in 18 colour ways from stock. And Deceuninck is adding even more to its foil colour range with the introduction of its new premium Heritage Colour Collection. So Deceuninck’s fabricators can offer a full suite of products in 25 colour ways, with matching or complementary ancillaries, cills and trims – all available from stock.

Deceuninck’s innovative Slide & Swing New Wave Door.

RECRUITMENT

The UK’s Leading Glass & Glazing Newspaper

Recruitment

See more positions online at: www.glassnews.co.uk

Helping you find & place positions. If you are looking to recruit, contact us today for prices! Email: christina@glassnews.co.uk or Tel: 07805 051322 NEW APPOINTMENT

NEW APPOINTMENT

New appointment to oversee company growth through aluminium upswing

New in-house photographer - Andrew Sykes.

Andy Laird has been appointed as the national sales manager for Birmingham based ExtrudaSeal, and will be promoting the benefits of using flexible extrusions from specialist manufacturers to window and door aluminium fabricators around the country. Andy brings with him a wealth of experience, having spent 25 years working in the fenestration industry. Prior to joining ExtrudaSeal, the new national sales manager has worked for one of the main aluminium profile extruders. The newly created role will see Andy travelling around the country, talking to aluminium fabricators on how they can save money and lower production costs by cutting out the middle man when purchasing gaskets and weather seals. While raising the company profile and driving growth, Andy will also look after ExtrudaSeal’s existing clients, ensuring both customer support, as well as the efficiency of the supply chain are maintained at the same high standards as volumes increase. Andy commented: “I’m delighted to be joining ExtrudaSeal at such exciting times. The aluminium sector is growing rapidly, keeping fabricators very busy. With such a buoyant market, more and more uPVC companies are diversifying their business by taking up aluminium manufacturing, and we’re here to help protect their profit margins. As a specialist manufacturer of flexible extrusions, our volumes allow us to offer gaskets and weather seals that are competitively priced, helping our clients achieve significant cost savings.” ExtrudaSeal managing director, Chris Byers, said: “Andy will be based in Cardiff,

Purplex launch new photography service Managing director, Chris Byers (left) & national sales manager, Andy Laird (right).

strengthening our presence in the SouthWest, but his role as a national sales manager will see him travelling across the UK to existing and potential customers. He’s already made a huge difference to our business and we’re very pleased to have him on board.” Part of the Euroseal group, Extrudaseal is a leading supplier of flexible extrusions such as gaskets, weather seals, Glazepta tapes and U channels, pressure plates, box sections, bifolding door seals and more, all of which are compatible with most of the market leading aluminium profile systems, from Smart and AluK, to Metaltech, Senior, Kaye Building Systems and many more. For more information, call 0121 3568733, or visit www.extrudaseal.com. READER ENQUIRY No: 0515/0134

Purplex Marketing, the specialist window industry marketing agency, has expanded its creative division to included full inhouse photography. Newly appointed head of creative, Steve Jennings explains: “Great imagery is essential to creating beautiful, engaging design and advertising. Like most agencies Purplex outsourced this to freelance photographers but we have brought it in-house to have complete control over the process and quality of work.”

The new service represents a significant investment for the company including state-of-the-art equipment and facilities, with full nationwide coverage. Steve adds: “Our photographer is highly experienced in both location-based shoots and studio work.” Sam Cross, account director at Purplex commented: “The new service will be great for team and management photo shoots, on-site work such as factories or installations, or tasteful product photography.” Purplex was launched in 2004 by well-known industry figure Andrew Scott, who has acquired, built and sold several window companies over the last 25 years. Purplex has grown rapidly and now employs

over 40 people across five dedicated divisions – PR, creative, digital, direct and video. Each division works on individual projects or integrates seamlessly together to provide powerful campaigns. Steve Jennings heads up the creative division at Purplex which includes graphic design, advertising, branding and now photography: “We are really excited to offer this additional service which means we can product highly original and powerful creative work from start-to-finish.” For more information contact Purplex Marketing on 01934 808132 or visit www.purplexmarketing.co.uk. READER ENQUIRY No: 0515/0135

May 2015 | www.glassnews.co.uk

RECRUITMENT

The UK’s Leading Glass & Glazing Newspaper

NEW APPOINTMENT

0515/0137

New Marketing Manager for Yale Door & Window Solutions Yale Door and Window Solutions has welcomed Carly Baker to the business as its new Marketing Manager, strengthening the senior team. Carly is an established marketing professional with over 15 years of experience. She began working for Yale as a Brand Manager in 2006, and then moved

on to be appointed as Yale Marketing Manager, working on both the retail and OEM sides of the business. In more recent years Carly has been working on an internal project for ASSA ABLOY. In her new role she is responsible for managing the marketing for the Yale brand into the UK fenestration market, and also the marketing of the Securistyle brand for UK and Export commercial markets. Carly commented: “Yale Door and Window Solutions is the largest division of ASSA ABLOY in the UK so I jumped at the opportunity to return to Yale OEM marketing. I’m really pleased to be part of the future of the business. “It’s an exciting time as we are working on a number of imminent new product launches. We are also working on a new campaign, ‘Yale it’, a true retail focused campaign which really harnesses the power of the brand to benefit our fabrication and installer customers.” Kevin Hill, Managing Director of Yale Door and Window Solutions, added: “Carly is a fantastic addition to the business, bringing a wealth of experience to this role. She heads up a new marketing team who strongly advocate our brand and products.” For further information about Yale Door and Window Solutions, please visit www.yaledoorandwindowsolutions.co.uk or follow @YaleDWS on Twitter. READER ENQUIRY No: 0515/0136

Join the best Following our advertising campaign to celebrate our 50th anniversary this year, a huge amount of customer leads has resulted and the requirement that we engage more Field Sales Consultants to present our products and more Installers to fit our products. This is a limited opportunity for the very best Field Sales Consultants and experienced Installers.

Field Sales Consultants Location: Home based Everest regional office support and sales visits within your area £50,000 to £55,000 OTE As one of the UK’s most recognised brands, our wide range of products are market leading and highly desirable. Our recent advertising campaign has resulted in a surge of customers requesting a product presentation. As well as visiting new customers, you will also receive specialist training in how to develop your own customer base to produce a lucrative earning platform.

Installers/Fitters Location: Nationwide £40,000 to £45,000 OTE As the premium company in the sector we can offer benefits that no-one else can. These include: • • • •

Immediate sign on bonus Loyalty bonus paid twice yearly A fully expensed company vehicle with fuel card Fully paid training to help you qualify for Minimal Technical Competence (MTC). This qualification is a compulsory requirement for any installer working in the sector. • Industry leading rates with London weighting (up to 45%)

0515/0138

Interested? Please email your CV to nicole.lake@everest.co.uk. All applicants will be treated in strict confidence.

everest.co.uk www.glassnews.co.uk | May 2015

RECRUITMENT

The UK’s Leading Glass & Glazing Newspaper

NEW APPOINTMENT

Expansion announced

Promac Employs Six Sigma Black Belt Keith Jones

for Truedor team

IG Doors the company behind the Truedor composite door range has announced the expansion of its team as sales continue to grow. Rhys Davies has been appointed as Regional Sales Manager for the Midlands joining Sharon Berry in the South West, and Sales and Marketing Manager Richard Kirman covering the North and key accounts.

supporting our customers. Providing great customer service is one of our key principles so I am really excited to welcome Vince on board as a part of the team. I wish them both every success in their new roles”. IG Doors are looking for other top quality people to fill roles as a Regional Sales Manager for the South East, and an internal Marketing professional. See www.truedor.co.uk for further details.

Rhys has been with IG Doors for over 20 years and has a wealth of product experience and industry knowledge. The trade sales office has also been increased in size with the appointment of Vince Stephenson who joins the company to add further customer service support.

READER ENQUIRY No: 0515/0139

NEW APPOINTMENT

Promac Rewards Home Grown Talent The Promac Group, with over 35 years of proven supply as experts in machinery supply and service delivery, has recently promoted home grown talent Jennie Owen to the role of PR and Marketing Coordinator. With over 10 years Promac and industry experience working through roles including Sales Administrator and most recently Customer Service and Sales Administrator, Jennie is perfectly equipped with the skills required to fulfil the role and the new challenges it presents. “Promac has always been great at supporting the career development of its employees,” explains Jennie. “I have done some work to support the PR and Marketing functions in the past and always enjoyed

The Promac Group, an industry leading supplier of world class aluminium, PVC and glass machinery, is delighted to announce the appointment of Keith Jones, well-respected throughout the industry as a specialist in lean six sigma, to the role of Business Development Director. “Keith will be most well known in the industry for his 17 years spent with Safestyle UK running their window, door and sealed unit operation,” explains Joe Hague, Group Managing Director of Promac, “His extensive experience in the window and construction industries adds an extra dimension to the senior team at Promac and his proven organisational experience can only add benefit and value to our business and ultimately our customers.”

Richard Kirman was delighted to announce the new appointments “I am really pleased that Rhys has joined the external sales team. His knowledge of the products and the market is second to none; he will be managing our Midlands region as sales of Truedor continue to grow and our customer base expands”. “I am also delighted to welcome Vince Stephenson into our office based trade sales team. It is only right that as we grow our sales we also increase the number of people

the tasks undertaken so I am looking forward to embracing the challenges this new position will bring. I have a good understanding of what the role involves and will be working closely with our PR and Marketing team in order to ensure it is fulfilled. As well as the in house functions, I am really looking forward to getting out and about more at events and exhibitions which will present the opportunity for me to meet with our customers and suppliers. “There really couldn’t be a better time for me to start, as 2015 sees The Promac Group celebrate its 35th anniversary milestone in the supply of world class aluminium, glass and PVC machinery in the UK and Irish markets. There will be lots happening in order to mark this very special

NEW APPOINTMENT

occasion, which means there will be lots for me to get my teeth into and I look forward to being so closely involved in something that means so very much to us all.” For more information about Promac, their products and services, visit www.promac. co.uk or call 01788 577 577.

Keith adds: “In my role at Safestyle, Promac was a supplier for 12 years so I understand first-hand the customer experience across Promac’s whole business. They offered the best support and are really good at what they do. It may sound simple but that’s why they were our supplier of choice for so long. However, the theory behind lean six sigma is that there is always room for improvement – there is always an even better way of doing things. This will be a key part of my new position at Promac – reviewing the systems, policies and procedures affecting all aspects of our business, whether ordering a machine, individual staff training, customer service, or buying spares and consumables – with the aim of providing a higher level of customer satisfaction consistently across the board. “Many people associate ‘Lean’ with the manufacturing sector but in fact most of the businesses that have embraced lean six sigma are in the finance and service sectors. The bottom line is it doesn’t matter what kind of business you are operating, employing a culture of continuous improvement will drive efficiencies to the benefit of the business and for its customers.”

Jennie Owen. READER ENQUIRY No: 0515/0140

For more information about Promac, their products and services, visit www. promac.co.uk or call 01788 577 577. READER ENQUIRY No: 0515/0141

Purplex expands

digital marketing team Purplex Marketing, the specialist window industry marketing agency, has expanded its digital division with a further 5 new appointments. Head of Digital Adi Day explains; “we’ve seen rapid growth in web design and online marketing in the last two years, and we’ve now expanded our team to enable us to meet customer demand.” The company builds websites using the latest mobile-optimised and search-engine friendly technologies. “As consumers have moved online it is essential that websites really captivate visitors and focus on conversion – turning visitors into enquiries and leads. We’ve recruited specialists in both front-end design and technical development to ensure we deliver the very best user experience.” The company has also expanded its online application team, building specialist website products such as composite door and bi-fold door builders, interactive tools and database integration. Adi continues; “The biggest area of growth for our clients is online marketing. But it is also the most complex, with search engines regularly updating their search algorithms and over 200 factors impacting search rankings. And as more companies move online, competition is increasing so online marketing has to work smarter and harder.” Purplex combines organic search engine optimisation, pay-per-click advertising and social media marketing. One of the key new appointments is Edward Billett, an online PR specialist. “Edward joins our online content marketing team. They produce relevant, engaging blogs, articles, reports and other content that is shared between our organic, paid and social media channels. This drives traffic to our client’s websites, and we then focus on converting visitors into leads.” The Purplex Digital division works autonomously with a diverse range of clients in the window industry, or integrates with other Purplex divisions – PR, Creative, Direct and Video to deliver powerful marketing results. For more information contact Purplex Marketing on 01934 808132 or visit www.purplexmarketing.co.uk. READER ENQUIRY No: 0515/0142

May 2015 | www.glassnews.co.uk

RECRUITMENT

CHARITY NEWS

From Top Gun

FREE CV SERVICE FROM

CHASE TAYLOR

to Charity Challenge

THE SKY’S THE LIMIT FOR REHAU’S WORLD RECORD ATTEMPT

Fenestration and glazing industry recruitment specialists, Chase Taylor, are offering a free CV writing service to new candidates that register with them before the 1st July.

An intrepid team from REHAU will be taking to the skies in June as part of a world record skydiving attempt.

Research has shown that most people don’t keep an up to date CV, yet it’s a fundamental document that makes the difference between getting an interview or being left on a pile of no thank you’s. With industry recruitment heading towards record levels, there’s never been a better time to get your CV updated, ready and polished with a little Chase Taylor expertise.

Irene Smith and Faye Tompkins from REHAU’s Marketing Communications team, Applications Engineer Edward Kodia and Marketing and Technical Director Gareth Jones will all be jumping 15,000 ft from planes over Honiton airfield in Devon in a giant charity skydive raising money for Prostate Cancer UK.

Chase Taylor has quickly grown into the sector’s most respected, trusted and diligent recruitment company, yet they believe by adding this service they can find further key candidates to fill the roles for eager clients looking for new members of staff. Their trained specialists will be able to advise on the format for CV’s, content, accurate timelines, check for grammar and ensure it presents the best possible picture of that candidate.

They hope to be part of the team which breaks the world record for the highest number of fundraisers jumping in tandem over a 24 hour period. The current record is 281 and the target this time is 333.

Mat Gibson, managing director of Chase Taylor comments: ‘CV’s are very much a living organism and can make a difference between getting an interview or falling at the first hurdle. We’re in the people business and can help candidates from all backgrounds, not just in the front end roles. He continues: ‘As much as we are raising recruitment standards in the industry, we’d also like to do the same with CV’s. It’s about adding polish not just to our proposition, but to all those seeking new roles or even an internal promotion.’ To find out more about the free CV service from Chase Taylor, then call 01543 897800 or e-mail info@chasetaylor.co.uk in the strictest of confidence. Alternatively look at the new website at www.chasetaylor.co.uk for the latest jobs or follow them on Twitter @ Mat_Chasetaylor. READER ENQUIRY No: 0515/0143

www.glassnews.co.uk | May 2015

Irene, Faye, Edward and Gareth are joining with colleagues from across REHAU’s other UK divisions and are part of a group organised by the Underfloor Heating Manufacturers Association, of which REHAU’s underfloor heating division is a member. Customers, industry colleagues and friends can sponsor them here: https:// www.justgiving.com/rehau-Limited.

“Irene, Faye, Edward and Gareth are joining with colleagues from across REHAU’s other UK divisions and are part of a group organised by the Underfloor Heating Manufacturers Association, of which REHAU’s underfloor heating division is a member.” READER ENQUIRY No: 0515/0144

The champion of the Top Gun challenge hosted by Edgetech UK, a Quanex company, is taking on the London to Paris bike ride to raise money for Great Ormond Street Hospital in memory of his daughter, Lacey-Mae.

ENDURANCE CHARITY RIDE FOR CHILDREN’S HOSPITAL A North Lincolnshire businessman is preparing to tackle the bike ride of his life for charity. Gavin Steeper, who works for Endurance Solid and Secure, will be cycling from London to Paris in July this year to raise money for Sheffield Children’s Hospital. Gavin’s niece, Ebony, was diagnosed with a childhood cancer at the age of 3. After receiving treatment from Sheffield Children’s Hospital, Mr Steeper wanted to contribute. He said: “I am hoping that the money raised from the bike ride can go towards helping other children like Ebony. The hospital does a great job but with the extra money it could invest in better equipment to save young lives.”

Graham Carley, Production Manager at Double R Glass & Roofing Systems, finished on the top spot at Edgetech’s Top Gun Challenge last year making him the fastest Super Spacer® applicator in the UK. He’ll be needing that speed when he rides the 300 miles from London to Paris in just four days this July. Graham hopes to raise £1,500 for Great Ormond Street Hospital where his daughter Lacey-Mae was cared for during the two weeks of her life. “The care she received from GOSH was truly brilliant,” said Graham. “We owe so much to the nurses and doctors there. This is why I am getting on a bike and taking on the London to Paris bike ride. I have not ridden a bike for about 10 years but I have so much motivation to finish the challenge as I believe my daughter would have wanted me to do it.” The route will allow the charity cyclists to take in some of Northern France’s most significant World War battle sites, following the Normandy coastline and cycling through the best of the French countryside before the final stretch down the Champs-Elysees to the finish line beneath the Eiffel Tower. The cyclists will also have the chance to see the final stage of the Tour de France on their last day in Paris. To find out more about Graham’s challenge and to donate go to www.justgiving.com/ Graham-carley2015L2P/. To see Graham’s winning Top Gun performance go to https:// www.youtube.com/watch?v=KlkYbgdOm6I.

Mr Steeper has set himself a money raising target of £3000, and has already raised £2000 towards his goal. He hopes to exceed his original target. Stephen Nadin is Gavin’s boss at Endurance Solid and Secure. He said: “We are behind Gavin all the way. We believe we all have a part to play in helping others and can’t wait to support Gavin in his efforts. We’ve sponsored his cycling jerseys and are going to do all we can to ensure the ride is successful.” You can sponsor Gavin’s bike ride by going to https://www.justgiving.com/Clare-n-Gav/ http://endurancedoors.co.uk/ READER ENQUIRY No: 0515/0145

Graham Carley. READER ENQUIRY No: 0515/0146

CHARITY NEWS

The UK’s Leading Glass & Glazing Newspaper

The Encephalitis Society gets

VEKA’s support for 2015

The VEKA UK Group has named the Encephalitis Society as its nominated charity for 2015, announcing a series of events that will take place over the course of the year to raise funds for the support and research organisation. Gabriela Hammond, Head of Human Resources at The VEKA UK Group commented: “This is a cause that’s close to our hearts and, as such, The VEKA UK Group is dedicating a full year’s support to the society as opposed to the normal six-months. “Fundraising got off to a flying start in January, with many staff members staying ‘dry’ for the month in return for sponsorship money! March’s Network VEKA AGM saw members donate over £700 to use the ‘70s-themed

props, supplied for the evening’s entertainment – an amazingly generous contribution to make in just one day. “Susan Lunney, the Network VEKA Office Manager and Karen Galawan, PA to our Sales and Marketing Director teamed up to help us make the most of Easter’s fundraising opportunities. “They baked and decorated an amazing batch of cupcakes that sold out in a flash at our Burnley HQ. “We’ve been selling various goodies – from pin badges and wrist bands to cook books and even cuddly toys – and, with such a diligent workforce, we’re finding cones of sweeties prove an ever-popular energyboosting treat!” If you’d like to keep up with The VEKA UK Group’s fundraising activities, news

is regularly posted on both its website and social media accounts. Gabriela continues: “Besides the events and activities we’re hosting within the company, there’s lots more planned that we’re welcoming customers and suppliers to get involved with too. “For the more active among us, there are charity runs, sponsored bike rides and the annual VEKA golf day to look forward to. And, for those who enjoy their sport more from the comfort of an armchair, the Euro football sweepstake always proves a popular money-spinner! “You can follow all our progress online – no doubt there’ll be many entertaining and embarrassing pictures shared on our Facebook and Twitter accounts and we regularly update the news pages on www.vekauk.com too. If you or your company would like to help or sponsor us in supporting what is a really good cause, we’d love to hear from you.” For more information on Encephalitis, the work of the Encephalitis Society and ways to donate, visit the organisation’s website, here: www.encephalitis.info. READER ENQUIRY No: 0515/0147

CMS SPONSORS CHARITY TEAM’S GRUELLING FOOTY CHALLENGE CMS Window Systems came out in force to support five friends undertaking the ultimate Scottish footballing challenge – visiting all 42 senior club grounds in under 42 hours. The ’42 in 42’ challenge was the idea of CMS Technical Manager Gordon Moffat

CMS Technical Manager Gordon Moffat (centre) with his team.

(centre) to raise money and awareness for the JMA Trust. The charity was set up last year to celebrate the life of his close friend John Maurice Aitken, who tragically died aged 32 after a decade fighting non-Hodgkin’s lymphoma. CMS Window Systems sponsored the fuel for the 750-mile trip. Managing director Andrew Kerr said: “We’re fully supportive of everything the lads are doing to raise money for this incredible charity, and we were glad to be able to make a contribution. We were so proud to be cheering

them on at Clyde stadium and seeing them get to the finish line at Annan was just brilliant.” The team has raised £19,000 for the JMA Trust so far; they were presented with a cheque for £1k by Cammy Bell at Ibrox, met snooker legend John Higgins at Celtic Park and were greeted by Dundee United fan Lorraine Kelly at Tannadice. Find out more about CMS at www.cmswindows.com.

READER ENQUIRY No: 0515/00148

TUFFX DONATES SILVER TICKET TO MND ASSOCIATION As Saint Gobain celebrates its 350th Anniversary this year, the company has developed a monthly prize draw for customers. Here, names will be picked at random throughout the year, where either a bronze, silver or gold ticket will be won and exchanged for a cash donation to charity.

with the condition. MND is a progressive disease that attacks the nerves in the brain or spinal cord, which then results in messages slowly stopping to reach the brain, so the body then gradually slows down and wastes away.

In February TuffX Processed Glass won one of the Silver Tickets which entitled them to donate £100 to a charity of choice.

Graham Price, Managing Director TuffX Processed Glass comments, “The MND Association relies almost entirely on donations in order to continue its research for a cure to the debilitating and cruel disease.

One of the main reasons the TuffX team opted to donate its prize winning money to the MND Association, was due to an employee at the company having recently been diagnosed

This year the Association is holding a ‘Jump Fest’ on 21st June as part of a Global Awareness Day and we wanted to give them our support for such a worthy cause and such great work.

We also wanted to give as much backing as possible to one of our own team.” TuffX Processed Glass is a leading glass processing company specialising in toughened safety glass manufacturing. For more information please visit the website www. tuffxprocessedglass.co.uk or call 0845 3 400 200.

READER ENQUIRY No: 0515/0149

LOCAL HERO SPONSORSHIP BENEFITS MINSTER WINDOWS Minster Windows, the retail division of leading REHAU trade fabricator Yorkshire Trade Windows, was the headline sponsor at the recent Minster FM Local Hero Awards. The company, which is a prominent advertiser on the Minster FM radio station broadcasting across York and the surrounding areas, used the awards to demonstrate its commitment to the local community. As well as featuring prominently in all of the pre-event publicity, Minster Windows also benefited from significant exposure on the night, with Managing Director Stuart Drewell even presenting the Ultimate Local Hero award to the overall winner. The awards ceremony was held at York Racecourse with

boy band Blue providing the entertainment. It was broadcast live on Minster FM, and Minster Windows also promoted its involvement on its own website and in its own marketing materials.

emergency help arrived.

Yorkshire Trade’s Neil Williamson said: “Radio advertising really works for us in terms of generating retail enquiries so it made perfect sense for us to get involved with the awards event as well and show our support for the real heroes of Yorkshire.” The winner of the Ultimate Hero award, who received her trophy from Stuart Drewell, was 14 year old Lizzie Cooper, who last October came across a distressed woman at risk of going into the River Ouse and bravely managed to keep her engaged and talking until

In addition to sponsoring the awards, Minster Windows also donated a front door as first prize in the raffle which took place at the event to raise money for the chosen charity Ataxia UK. Neil Williamson added: “The feelgood factor for the whole company which comes from being involved in an event like this is hard to measure. However, in commercial terms, we will be able to track and quantify every enquiry which is generated as a result of our sponsorship and I am confident it will be prove to have been worthwhile. “We already sponsor our local League Two football club York City and we benefit considerably from the exposure which that gives us in our local community.” Yorkshire Trade Windows fabricates REHAU windows and doors at its 30,000 sq ft manufacturing HQ in Castleford. It also manufactures conservatory roofs at an additional 12,000 sq ft manufacturing facility in Braintree, Essex and supplies a complete range of products to trade customers throughout the UK. READER ENQUIRY No: 0515/0150

May 2015 | www.glassnews.co.uk

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Useful Numbers British Plastics Federation (BPF) Tel: 0207 457 5000

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British Standards Institution (BSI) – Standards & Publications Tel: 0208 996 9001

GQA Qualifications (formerly Glass Qualifications Authority) Tel: 0114 2720033

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Health & Safety Executive (HSE) – Glass & Related Industries Phil Smith, HM Principal Inspector Tel: 01782 602300 David Appleton, HM Inspector Tel: 0115 9712800

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