5/23/2022
VOL. 26
BEYOND THE STRETCH A THERAPY PARTNERS GROUP NEWSLETTER
A MESSAGE FROM OUR CHIEF TRANSFORMATION OFFICER Wow, how time has flown! It is hard to imagine that It has already been a full year since I took the plunge into an entirely new industry in healthcare when I joined our company in April of 2021. Since that time when I was so graciously welcomed into this family, there have been many successes as well as challenging opportunities, but one constant has been our people. Every single person at our company plays a role in positively impacting our patients' lives whether directly or indirectly and I can feel the energy and commitment to that mission in everyone I have interacted with. For those of you who have not met me, my name is Paul Coyne, and I am the Chief Transformation Officer here at Therapy Partners Group. To share a bit of my background, growing up, my family and I were always on the move, relocating states 13 times to date. I finally landed in Philadelphia for High School and will always consider that my hometown. Moving so often allowed me to see so much of the country and understand many different perspectives and walks of life. It also forced me to become adaptable at a young age which I now consider to be a great strength in my personal and professional life. I’ve coincidentally had a chance to live in about two-thirds of our current markets, so please be patient with me if I ask you about somewhere or something that hasn’t been relevant in 20 years! While the Transformation Officer role and office have become more prevalent in recent years, I would guess not everyone has a full picture of what it entails. I think the consulting firm Accenture has done the best job in painting this picture by writing, “A good Transformation Officer integrates multiple distinct initiatives, delivers the desired outcomes, and is data-driven and focused on value. A transformation office then engages talent across the organization to adopt the new ways of working and collaborates throughout the process to help keep the transformation on track and help set the organization up for sustained success”. In this role, I am committed to leveraging cross-functional business and industry knowledge, operating with a data-driven decision-making mindset, and maintaining the ability to be unbiased and challenge traditional norms/processes. Additionally, I will ensure cohesive company strategy and prioritization and facilitate interdepartmental communication and alignment. Some of the current projects I have been working on include the rebranding of our parent company which you have all seen, developing the “TPG Way” and our company standards for how we treat our patients and one another. If you have ideas or anything you would like to discuss to improve our business I would love to hear from you! I am humbled by the work everyone on this team puts in every day and am privileged to be a member of this family.
PAUL COYNE
WHAT'S INSIDE? 5 - Body in Balance: Happy 32nd Anniversary! 10 - Tips & Tricks: Patient Care Coordinators 12 - Stephen Paulseth works with USA ski & snowboard teams!
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SHOULDER
STRETCHES
Stay motivated to be your healthiest self! Tune in monthly for new stretches, exercises, and health tips from our very own PT experts!
PHYSICAL THERAPIST HEALTH TIP
Sleeper Stretch This stretch is for your shoulder and helps improve shoulder range of motion. Lay on your side, with your upper arm at about 90 degrees to your body, and your elbow hanging off the table. Gently push your hand down towards the floor. You should feel a stretch in the back of your shoulder, where your arm meets your torso.
Prayer Stretch This stretch also helps improve shoulder range of motion. Simply put both elbows up on a table or counter, keep your hands together (as if you were praying), and try to point your chest down at the ground. You should feel a stretch in the back of your shoulders, and you might even feel a stretch in your armpit area.
Stretches from Kyle Davey, CSCS of Northwest Rehabilitation Associates in Salem, OR.
Are you a relatively new graduate, looking for formal mentorship? Now's the time, take advantage and get started with a TPG mentor by emailing Ben Turner, our program coordinator: BEN@OPTMSARATOGA.COM
Tucson, AZ (August 6-7) Sports Concussion Evaluation and Treatment Strategies – Certification Course
Sign up via our website or email Jen Allen at:
JALLEN@TPGPT.COM
We are currently working to expand our Sports, Orthopedic, and Pelvic Health Residency Programs across our family of brands. If you are a clinician with an OCS, SCS, or WCS and would like to learn more about joining our core faculty, please email Melissa Buss:
MBUSS@BODYCENTRALPT.NET
t e e M your s p e e P
Multi-site Lead Patient Care Coordinator for Inspire Spokane
t e e M your s p e e P WHAT IS YOUR EDUCATIONAL BACKGROUND? I have a Bachelor's Degree in Business and Psychology with additional coursework in pre-med. I have experience managing teams and have worked in the hospital setting with great patient care.
WHAT IS YOUR FAVORITE PART OF THE JOB? I love impacting the patient experience. I love ensuring the patient has the best view of Inspire. I also love managing an amazing team of PCCs and love helping them reach their full potential as part of the patient interaction with Inspire.
WHAT DO YOU LIKE TO DO OUTSIDE OF WORK? I love spending time with my husband and almost-two-year-old daughter outside of work. I also love all things outdoors such as kayaking, hiking, camping, etc. I mostly just love finding small ways every day to create memories with those around me.
Physical Therapists Physical Therapy Assistants Did you know we have an Employee Referral BONUS Program?! That's right, you can earn up to $5,000 by recommending friends (PT or PTA) to any of our locations. Help us grow our team! Click the button below for more details:
CLICK HERE SEND RESUMES TO: TALENTACQUISITIONTEAM@TPGPT.COM
TEAM BONDING! Our GBPT Los Banos team attended their local fair where they helped judge an Alaskan Pig Race. Emily judged while the others supported Strawberry the Pig. Photographed from left to right: Top - Jay, Jess, Maria, & Nate * Bottom - Ritzel & Emily
Check out an excerpt from a patient letter written to our EDPT Folsom Team: "Thank you for your expert care. You went above and beyond anything I could have imagined. You are a great team of professionals. How you do what you do day after day and stay so positive with patients is just incredible. Your management should be very proud of you..."
Bodycentral's 3rd Annual Residency & Fellowship Corn Hole Tournament! They have been doing this as an opportunity for team building and a sense of healthy competition across all of their residency programs. All players are fighting for a chance to get their names on the Corn Hole Plaque that is located at the Ultimate Sports Asylum clinic. Winners this year were: Madeleine Beiser & Kristen Waldron.
PCC
Tips & Tricks Helpful tips from Terri Edwards, VP of Intake, on how to handle patients that inquire about their statement or account for billing.
Give the patient PRIVACY: If the patient is upset, irate, loud, or irritated, please take them to a semi-private location that is not in front of the waiting room & allow the patient to share their issue. Be SUPPORTIVE: Allow the patient to vent while asking for details regarding their account (patient name, DOS, insurance type). Next, make sure you understand which company the patient should contact with their issue based on the DOS provided. They will either contact the previous legacy billing company or Raintree. It is very important not to send everyone to Raintree - Raintree Support does not have prior legacy system data and you will prevent the patient from getting a timely response. If the patient is hesitant to call support on their own, offer to make the call with them and help answer any questions they have along the way.
RESOLUTION & FOLLOW UP: If the issue is still not resolved, explain to the patient that this is not your area of expertise, and you want to get them the best answer for resolution. Please send a task to Vendor Support using the Task Type: Billing Review Required. Include your clinic location in the comments with a description of the issue. Also, task yourself (5-10 days out) with this same information and follow up with the patient to ensure they got their issue resolved.
Remember you are the face of TPG and getting our patients to the right department and following up that they received a resolution is a BIG step for a positive patient experience. Thanks for all you do and hope this is a helpful tip!
CELL PHONE VS. COMPUTER VIEW
STEPH
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SETH Clinical Directo r, Steph treatm en of Pa ent to t ulseth & he Unit Associa ed Stat month es Ski/ tes, pro as they Snowbo vided p trained exhilara hysical ard Men on the m ting exp therapy ' s ountain erience and Wo men's t - so pro in Mam eams th moth, C ud of yo aliforni is u Steph a! What en & ad an mire yo ur pass ion for PT!
GRADUATION HAPPY GRADUATION GRADUATION GRADUATION Class of 2022 GRADUATION GRADUATION GRADUATION Congrats on earning your DPT!
SMITH THERAPY PARTNERS (STP) REGIONAL DIRECTOR: WILLIAM VENA STP CRAIG CLINIC DIRECTOR: ED DOLEGOWSKI STP CRAIG NLV CLINIC DIRECTOR: ELENI METROS STP ST ROSE CLINIC DIRECTOR: MELISSA ANDERSON
TRAVEL WITH TPG! WHY #TRAVELWITHTPG? TPG is a community of the best PT brands all over the US, with over 130 locations, and more than 22 unique partner brands. At TPG you will get the resources of a large company with the personal touch of a small PT-owned clinic. You can choose your assignment from any location that has a traveler opening, based on your goals. Each traveler will have a travel coordinator who will be your go-to on all things travel-related.
Plus we're in warm weather locations!
PROGRAM DETAILS 13 week minimum assignment Relocation assistance All licenses paid Performance bonuses during and after assignments Access to TPG Traveler Network Housing and location tips and recommendations
You may be a nomad but TPG is your home. Full Medical/Dental/Vision Great 401k Match PTO and Paid Holidays Continuing Ed Allowance with multiple internal courses Mentorship Access Tuition/Student Loan Aide
FINE PRINT
For more info reach out to our Recruiting Team at: TalentAcquistionTeam@tpgpt.com
No contracts or non-competes here. We hope you stay with us because our culture is the best and our opportunities are endless.
Hey! I'm new here...
ORTOFF K A M E I NATAL
BRENDA HERNANDEZ
SHARIN LANE
Natalie Makortoff
Brenda Hernandez
Sharin Lane
PCC
Medical Scribe
Physical Therapist
I'm a black belt in Tae-Kwon-Do I'm in school to be a vascular technician I know how to quad, snowmobile, and dirtbike
I like plants I enjoy cooking I have a small dog name Zoey!
I am a professional jazz dancer I have a toddler that is obsessed with vacuums I was married at Lake Powell
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