ENHANCING THE EXPERIENCE Evolution of the Patient Care Coordinator Role at Therapy Partners Group
At Therapy Partners Group (TPG), we believe that a positive patient experience starts with a patientfocused front office. We’re excited to announce significant improvements to the Patient Care Coordinator (PCC) role, transforming it into a more customer-centered position.
This evolution is designed to streamline operations and elevate the patient experience through meaningful interactions. THE SHIFT TO PCC PROCESS 2.0
Historically, the PCC role involved a myriad of responsibilities that often left team members feeling overwhelmed. Juggling various tasks — verifying insurance, submitting prior authorizations, completing medical records, and entering patients into the EMR — resulted in errors and reduced the quality of patient interactions. Understanding the need for change, we have introduced PCC Process 2.0, which emphasizes a more standardized and specialized approach.