G4S News - September 2018

G4S Security Officer resuscitates infant in need

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News

A publication for our people, our company and our customers

Riding for a Reason G4S Chicago’s Debbie Russell participated in the three-day, 190mile CowaLUNGa Charity Bike Tour, raising money and awareness to prevent lung disease p. 5

A G4S Secure Solutions (USA) Inc. Publication - September-October 2018

W hat ’ s W ithin

4 3 Message from the G4S President

All Stars

On her way home from work, G4S’ Vivian Velasquez encountered a family in need

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As a G4S employee, you are eligible for discounts and promotions through Perks at Work

G4S offices and employees in Washington and North Carolina were recognized for their commitment to hiring and working with veterans of the armed forces

Perks at Work

G4S In The News

About the Cover: G4S’ Debbie Russell takes part in the CowaLUNGa Charity Bike Tour, an annual event raising money to help prevent lung disease.

Above: G4S Senior Director, Corporate Risk Services, Bruce Wimmer during his time in the U.S. Air Force. Bruce was featured in the December Veterans Spotlight and was recognized during the U.S. Air Force’s birthday on September 18th across G4S’ social media platforms.

Publishers Drew Levine President, G4S Secure Solutions (USA) Sarah Booth Sr. VP of Marketing & Communications

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G4S Secure Solutions (USA) Inc. 1395 University Boulevard Jupiter, FL 33458 Phone: 1.800.275.8305 E-mail: editorial@usa.g4s.com Managing Editor Marshall Hastings Communications and Marketing Analyst

Follow G4S on Social Media: https://www.facebook.com/G4SUSA/ https://twitter.com/G4S_USA https://www.instagram.com/g4susa/ https://www.youtube.com/user/G4SUSA

A Message from the President Team, Regardless if you are driving to your post, on post or with your family to the movies, it is important that you take the necessary precautions to ensure your safety and the safety of those around you. This includes driving defensively, being aware of potential hazards and avoiding risks.

Driving defensively is driving to prevent accidents, regardless of driving conditions or the actions of those around you.You must also be aware of any hazards, such as debris or the other drivers on the road as well as pedestrians or animals who could suddenly jump in front of your vehicle. It’s also important not to take any risks that may put yourself in harms away. Be careful when you are merging in traffic, obey the speed limit, avoid tailgating and follow the rules of the road.

Please understand where and when you are driving and, most importantly, arrive at your final destination alive. The heart of our Safety Starts With Me campaign is to focus on the safety of our employees and ensure that you are safe both at work and at home. Please take a moment to review the Keys to Driving Safely training course through G4Su: https://g4s.exceedlms.com/student/enrollments/create_ enrollment_from_token/QAcEs5hc2XPyXKUa4eP8dnhZ. While we aim to ensure all of our employees get home safely at the end of the day, we also strive to highlight the great actions of both our security officers in the field and our offices. I take pride in being able to deliver a new Shout Out to our employees every week while also highlighting at least four G4S All Stars in every issue of G4S News.

The fact that we are able to recognize so many G4S Security Officers is a testament to the great work that our team does every single day.

Without fail, through all conditions and at all locations, G4S Security Officers across the region show up to work every day and provide the best security coverage possible.

I know I’ve said this before, but I want to express my gratitude to all of our employees in the United States. Whether you are a G4S Security Officer, HR Manager, Training Specialist, General Manager or anywhere in-between, thank you for your dedication to the company and commitment to making us into the company we are today.

Sincerely,

Drew Levine President, G4S Secure Solutions (USA)

Meet Your G4S Leader Sarah Booth Senior VP, Marketing & Communications G4S Americas Background:

Sarah joined G4S in 2015.

Sarah has served in marketing leadership roles with multiple companies, including with ADT/ Tyco Integrated Security where she led the marketing services department. Additionally, Sarah worked at Nortel/Avaya, where she led teams with marketing, sales operations and business operations for global accounts and partners. Sarah has a master’s degree from the University of North Carolina at Chapel Hill and bachelor’s in German and International Business from Salem College.

Did You Know About?

Security Risk IQ Website In September, G4S launched the Security Risk IQ website (www.securityriskiq.com), an online resource that features thought leadership articles about risk intelligence, trends and G4S Humanware.

Articles on the website highlight the latest technologies and potential challenges that organizations are facing. From Artificial Intelligence and the role it plays in security, to the potential threat that drones pose or the value of a connected security officer, these thought leadership pieces focus on the trends in the security industry.

The website also offers our free Security Risk IQ Survey. The survey takes about 20-30 minutes to complete and helps companies analyze the security risks that they may face.

Security Risk IQ also introduces G4S Humanware, a principle that combines the world’s most trusted and tested guard force - G4S Security Officers - with the latest security hardware and software. This combination helps us provide our clients with the best possible security coverage and is tailored to their exact needs, and none of it is possible without G4S Security Officers leading the way.

Be sure to check out the website now and see what Security Risk IQ has to offer: www.securityriskiq.com

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G4S All Stars G4S CPO Helps Woman in Need FORT COLLINS, Colo. — No matter when you are patrolling, G4S Security Officers know that risk doesn’t clock out.

When G4S Custom Protection Officer (CPO) Malachi Oswald was conducting a patrol at midnight, he saw two men attempt to force a woman into their car. When the woman was able to get out of the car, Oswald informed the men that he was calling the cops and was able to fend off an attack from one individual. As the men attempted to escape, Oswald was able to call the cops with a description of the men and the vehicle, leading to an arrest.

G4S CPO Malachi Oswald

Thank you to CPO Malachi Oswald for his commitment to securing the location and the individuals there.

G4S CPO Resuscitates Young Infant SAN ANTONIO, Texas — Standing post at a client’s location means not only protecting the facility, but also those who are there. When G4S Security Officer Isaac Saldana was on duty, a woman’s young child suddenly stopped breathing and turned blue.

Officer Saldana immediately grabbed the child and began performing emergency procedure and dislodged a piece of food that blocked the child’s airway. When Officer Saldana was congratulated on his work, he simply said, “It was part of my job.”

A special Shout Out to Officer Saldana on helping those in need.

G4S Security Officer Isaac Saldana

Situational Awareness Helps Client Avoid Potential Incident

G4S CPO Helps Family Following Car Accident

G4S Security Officer Vivian Velasquez

L to R: G4S Security Officer David Wright, G4S Security Officer Steven Nichols Jr.

RIVERSIDE, Calif. — For G4S Security Officers, providing safety doesn’t always end when your shift does. When Vivian Velasquez was returning home from her shift, she encountered a traffic accident, with a mother sitting in the street and two of her children standing in the lanes unattended.Velasquez stopped and took the two children to a safe location and called 9-1-1 about the incident. Paramedics arrived and were able to get the children and their mother to safety.

ROANOKE,Va. — No matter the type of location, patrolling and being aware are vital to ensuring the safety of our clients and their sites.

When Sgt. David Wright was on duty, he discovered a large boiler’s pressure gauge indicated low pressure and that the flame failure warning light was on. Sgt. Wright immediately notified the client about the situation. After meeting with the client, Sgt. Wright was told that his actions helped prevent a disruption in production.

Thank you to Vivian Velasquez for ensuring the safety of others even though she was not on duty.

Congratulations to Sgt.Wright for his awareness and helping the client avoid a potential incident.

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Community Investment – July-August G4S Participating Offices 14 Donations $5,000

Organizations Supported 19

Employee Volunteering $1,761

In-Kind Donations $450

July-August Contributing Offices Birmingham, Ala. Boca Raton, Fla. Charlotte, N.C. Chicago, Ill. Fort Lauderdale, Fla. Headquarters Honolulu, Hawaii Knoxville,Tenn.

Midwest Region Orlando, Fla. Pensacola, Fla. Philadelphia, Pa. Sarasota, Fla. Tampa, Fla. Remember to report your community service activity to michele.mitchell@usa. g4s.com

G4S’ Debbie Russell (second from right) participated in the CowaLUNGa Charity Bike Tour to raise funds and awareness for the Respiratory Health Association (RHA).

In Chicago, G4S’ Debbie Russell raised $985 during the CowaLUNGa Charity Bike Tour, helping to raise funds for the Respiratory Health Association (RHA). Through Match-it!, G4S donated an additional $500 to the event.

The ride, which benefits RHA’s mission to prevent lung disease, promote clean air and help people live better through education, research and policy change, raised close to $200,000 during the 2018 ride, surpassing the organization’s goal of $175,000.

Debbie has been involved with the CowaLUNGa Charity Bike Tour for 20 years and has raised an estimated $20,000 during that time.

Are you active in the community or participating in community service efforts? Notify your local Corporate Social Responsibility contact in your region to be recognized!

FLR — John Burke john.burke@usa.g4s.com MAR —Tifani Grusky tifani.grusky@usa.g4s.com NER — Robin Serafini robin.serafini@usa.g4s.com SOR — Nan Starjak nan.starjak@usa.g4s.com

Match-It!

CPR — Linda Nguyen linda.nguyen@usa.g4s.com MWR — Rachael Sturgeon rachael.sturgeon@usa.g4s.com SER — Amanda Haggard amanda.haggard@usa.g4s.com WER —Theda Domer theda.domer@usa.g4s.com

G4S recognizes the crucial impact our employees can make by supporting good causes in their local communities.

To help support their efforts, G4S runs a matched fundraising program through which it matches the funds raised by employees for local charities or community good causes, up to the value of $500 per application.

If you are a G4S employee and want to apply to the Match-It! program, you can download the program description and application form online (www.g4s.us/en/About-G4S/Match-it), or email matchit@usa.g4s.com for more information.

Every month, G4S offices around the United States take part in community service, whether it be donating time, money or resources toward individuals in need or to an important cause. G4S encourages all employees to be involved to help their communities. If you are involved, be sure to share your story and photos with your regional community service representative.

G4S Match-it! supports employee community service efforts and the company’s Corporate Social Responsibility commitment. The Match-it! program encourages G4S employees to become involved in their local community by matching the money they raise for a charity, up to $500.

Applications are accepted year-round. Contact your HR team or email matchit@ usa.g4s.com for more info.

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G4S Payroll: MyADP

MyADP Available to G4S Employees

In May, the G4S Payroll team unveiled the new MyADP website. Through this site, you are able to view your pay statements and W2s, and you are also able to view details related to any garnishments or wage orders you may have.You can also manage your direct deposit, address and tax information and view announcements and company related information.

How do I register an account on the MyADP website?

• Visit www.my.adp.com. This is where current and former G4S Secure Solutions (USA) employees will go to register to see their statements and W-2s if they have received a paycheck since October 2010.

• Click on Register Now - new employees will have to wait to register until they have received their second paycheck • Enter the registration code: usag4s-ipay • Enter your identity information • Write down the User ID that is given and create a password that is at least eight (8) characters and contains one (1) number and one (1) letter • Create your security question, enter your contact information and skip the activation code step - the sixth step • Review and submit and click on Log In to finalize the registration If you have already registered but you have forgotten your User ID or password, or if you need to update your e-mail address, you can contact the reset hotline at 855.714.8188, Monday through Friday from 8:00 a.m. to 5:00 p.m. EST for assistance.

If you are registering for the first time and get locked out, contact the HQ payroll team for assistance at 888.597.5476 and follow the prompts.You can also send an email to notify_payroll_dept@usa.g4s.com.

The payroll team is here to assist if you have any other issues as well. If you have any questions, please contact your local office for assistance, call HQ Payroll at (888) 597-5476, or email notify_payroll_dept@usa.g4s.com.

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Featured Employee Discounts: Perks at Work

September Featured Employee Discount G4S Perks at Work

Since December, G4S has been highlighting specific discounts being offered through Perks at Work. We’ve highlighted technology, travel and automobile discounts over the past nine months. As we turn the calendar into the homestretch of the year, we wanted to take a moment to review Perks at Work and all it has to offer.

With Perks at Work, you and your family will be able to save money at over 30,000 national and local merchants as well as take advantage of special offers from many of our customers.There are exclusive discounts available only to G4S employees from 24 companies, including Dell, Apple, Ford and AT&T. Additionally, there are new deals and offers every day from companies like Priceline, Samsung and The Home Depot, so be sure to regularly check Perks at Work for new deals.You can also receive discounts on flights, hotels, travel packages and movie or show tickets.

For every purchase you make, you can earn points, called WOWPoints. Once you have earned WOWPoints, you can redeem them for cash credit to a linked card which can be used towards additional purchases.

How to Get Started: • Go online to www.perksatwork.com • Click on the Register for Free button • Enter your personal email address in the Work Email field • Select G4S US as the company • Verify your Employee ID. It will be the first initial of your first name, your entire last name and the last four digits of your Social Security number, e.g. jsmith1234 • Click Create my Account Sign up for weekly or monthly notifications (www.perksatwork.com/myaccount/emailsetting) from Perks at Work to stay up-to-date on exclusive offers not available to the public and limited time offers available to you and your family.

If you have any questions about employee discounts, contact Thom McBride in the Employee Benefits department at (561) 691-6584 or by email at thom.mcbride@usa.g4s.com.

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G4S Safety Moments: Mental Health

Mental Health and Stress Management

Consequences of poor sleep and mental well-being In August, the G4S Safety team brought you tips on physical health, including ways you can stay active while at work. However, good physical health is only part of a healthy lifestyle. Equally important is good mental health and mental well-being. Mental well-being affects how we think, feel and act and helps us handle stress, make critical decisions and interact with others.

Poor mental well-being can also increase your risk of cancer, heart disease and respiratory disease.Your physical health can be negatively affected as well. While being physically and socially active can improve your mental health, getting enough sleep can also help.

One of the most important parts of a healthy lifestyle is getting enough sleep every night.

Not only does sleep enhance your ability to concentrate or remember things, but it also helps reduce stress and anxiety and improve creativity and decision making.

In relation to your mental health, getting enough sleep contributes to your emotional health, helping you against depression, anxiety disorders and bipolar disorders.

While getting more sleep during the night is important, there are also healthy sleep habits that can improve your ability to fall asleep and stay asleep. These habits are a key part of cognitive behavioral therapy (CBT). CBT can help you address issues that prevent you from sleeping well.

Below are tips on improving your mental well-being, ways to help you sleep better and consequences of not getting enough sleep.

Ways to Boost Mental Health • Keep a journal, and include things you are grateful for and accomplished every day • Work on your strengths to help build self confidence, then tackle tough tasks • Build and develop strong relationships with people close to you

Quick Sleep Tips • Keep a consistent sleep schedule • Establish a relaxing bedtime routine • Make your bedroom quiet, comfortable, cool and relaxing • Turn off electronic devices at least 30 minutes before bedtime • Don’t eat a large meal before bedtime.

If you are hungry at night, eat a light, healthy snack • Reduce your fluid intake before bedtime

Consequences of Poor Sleep • Reaction time slows, impacting motor skills • Stress increases • Short-term and long-term health consequences • Creativity and decision making declines • Increase in mood disorders, such as depression and anxiety • Increase in weight gain

To get additional safety information, contact your local office or send an email to safety@usa.g4s.com.

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G4S Training and Development

Training Available to Promote Mental Well-Being

In collaboration with the G4S Safety team, G4S Training and Development is providing additional resources and training initiatives to help you manage mental well-being, sleep and stress management. The team has put together a training program that provides you ways to improve your mental well-being, boost your happiness and exercise your brain.

Additionally, the program has information on how to sleep better and the causes, symptoms and treatment for sleep deprivation.

Poor mental health and not getting enough sleep can lead to elevated levels of stress. The training path has information on how stress affects the body and ways for you to unwind and reduce stress.

We encourage you to be proactive in managing your mental health, sleep and stress and have provided additional resources outside of the training path for you to familiarize yourself with.

If you or a loved one has been having suicidal thoughts, please view the Employee Assistance Program (EAP) on Page 11. This page has contact information for the EAP and the National Suicide Prevention Lifeline. If you are thinking about suicide, are concerned about a friend or a loved one, please contact the EAP or call the National Suicide Prevention Lifeline.

Managing Sleep and Mental Well Being Training: https://g4s.exceedlms.com/student/enrollments/create_enrollment_ from_token/MFrMyPJYmh53nvMBYpoyQ7Yk If you have additional questions about the North America Training Institute, including how you can obtain certifications, course completion cards, etc., please contact your local G4S office or G4S’ North America Training Institute via email at nati@usa.g4s.com.

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G4S Risk, Insurance and Claims

Meet the Risk, Insurance and Claims Team The Risk, Insurance and Claims team makes sure that all of our company’s assets are properly insured and helps you navigate the claim process should a claim arise. Whether you suffer a workplace injury while on post or a customer submits a claim, we are here to advise you on the next steps.

Rosemary Quinonez, Director, Risk, Insurance and Claims Rosemary oversees the entire team, helping you to assist with any business insurance or claim related questions. Rosemary has been with G4S for six years.

Email: rosemary.quinonez@usa.g4s.com Janice Fiser, Risk Representative, Michael Coggins, Risk Representative Janice and Michael are here to handle your questions on reporting claims, incident investigations and claims management.They are in charge of gathering all the necessary information for investigations involving insured claims, including: workers’ compensation, general liability, auto liability, Cash360, property damage and all customer claims. Janice joined G4S 11 years ago, while Michael has been with the company for four years. Feel free to reach out to both Michael and Janice if you have any questions.

Email: janice.fiser@usa.g4s.com; michael.coggins@usa.g4s.com

Kristy Rich, RN, Workers’ Compensation Kristy joined the company in September and is a G4S employee advocate and a resource for G4S managers, helping navigate the return-to-work process and coordinate appropriate medical care.You can reach out to Kristy if you have been injured at work and have questions about your claim. If you are a manager, Kristy can help you accommodate an injured employee.

Email: kristy.ritch@usa.g4s.com

Suzanne Klein, Risk and Insurance Analyst Suzanne is in charge of certificates of insurance, claims loss reports and auto insurance ID cards. If you need a certificate of insurance for a customer, require a copy of an auto insurance card or if a customer or field is requesting claim loss data, Suzanne can help you out. She has been with G4S for one year.

Email: suzanne.klein@usa.g4s.com

Bruce Johnkoski, Gallagher Bassett Resolution Manager While Bruce isn’t officially a G4S employee, he is without a doubt still part of our team. Bruce investigates contractual obligations and bring claims to resolution. Once a claim has been reported to Janice or Michael, Bruce handles from there. If there is a customer claim or third party claim and it is given to you in the field, Bruce can help you handle it. In total, Bruce has been working with G4S for 17 years.

Email: bruce_johnkoski@gbtpa.com

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G4S Employee Benefits

G4S Employee Benefits Employee Assistance Program (EAP) During the month of September we recognized Suicide Prevention Week from September 9th to the 15th, as well as World Suicide Prevention Day on September 10th. Both events seek to provide action to prevent suicides, which takes an individual every 40 seconds, making it the 13th leading cause of death worldwide.

G4S is committed to providing assistance to all G4S employees and members of their household with access to the Employee Assistance Program (EAP) at no cost to you. Support services are available 24 hours a day, 7 days a week online or via phone.

EAP phone number: 866.486.4334 Online: resourcesforliving.com Username: G4S Password: eap4u The National Suicide Prevention Lifeline is a free and confidential service providing support for people in distress and prevention and crisis resources for you or your loved ones. The National Suicide Prevention Lifeline provides assistance to veterans, those suffering from disaster distress, support for those deaf or hard of hearing and in Spanish at any time.

National Suicide Prevention Lifeline phone number: 800.273.8255 En Espaùol: 888.628.9454 Options for deaf and hard of hearing: 800.799.4889 Veterans Crisis Line: 800.273.8255 Disaster Distress Helpline: 800.985.5990 Online: suicidepreventionlifeline.org If you’re thinking about suicide, or are worried about a friend or a loved one, please contact the EAP or call the National Suicide Prevention Lifeline. Understanding the issues, knowing the warning signs and making the phone call are important in suicide prevention and helping those in need.

If you have any additional questions, visit the G4S Benefits Service Center 24/7 at www.G4S.BenefitsNow.com, or contact your local G4S area office.

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G4S In The News

G4S In The News

G4S Seattle Named Veteran Friendly Employer of the Year by American Veterans (AMVETS) SEATTLE, Wash — G4S Secure Solutions (USA) Seattle was named Veteran Friendly Employer of the Year by American Veterans (AMVETS). The award recognizes employers who have made great strides by providing employment to veterans and who have made a commitment to including veterans in their organizational culture. G4S was presented the award during a ceremony in Orlando.

veterans.

G4S was recognized by AMVETS for being the top employer in King County for veteran recruitment volume. G4S was nominated for the award by the Disabled Veterans Outreach Program (DVOP) and Local Veterans Employment Representatives (LVER). In Seattle, 80 percent of the branch office supervision and management team is comprised of military You can read the full article here: http://www.g4s.us/en/learn-more/news/2018/08/15/g4s-seattle-named-veteran-friendly-employer

G4S Morrisville Named Patriotic Employer by Employer Support of the Guard and Reserve (ESGR) MORRISVILLE, N.C. — Michael Fulks, G4S Secure Solutions (USA) Morrisville General Manager, was named a Patriotic Employer by Employer Support of the Guard and Reserve (ESGR). The award recognizes individuals for their support of citizen warriors through a wide range of measures including flexible schedules, time off prior to and after deployment, caring for families and granting leaves of absence if needed. An individual must be nominated by an employee serving in the National Guard or Reserve to be recognized.

This marks the seventh time that a member of G4S has been recognized with the Patriot Award, the first coming in 2014. G4S has also been recognized by ESGR with the Extraordinary Employer Support Award, Pro Patria Award, Seven Seals Award and Above and Beyond Award.

You can read the full article here: http://www.g4s.us/en/learn-more/news/2018/07/31/g4s-morrisville-named-patriotic-employer

AMAG Technology’s RISK360© Incident and Case Management Wins New Product of the Year TORRANCE, Calif — AMAG Technology announced that RISK360 Incident and Case Management system won Security Today magazine’s New Product of the Year award.

RISK360 enables users to automate, investigate, analyze and document incidents so businesses can make informed decisions to operate efficiently, save money, mitigate risk and enforce compliance.

The Security Today New Product of the Year Award honors the outstanding product development achievements of security equipment manufacturers whose products are considered to be particularly noteworthy in their ability to improve security.

Read the full article here: http://www.amag.com/blog/amag-technology-s-risk360-incident-and-case-management-wins-new-product-of-the-year

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