News A publication for our people, our company and our customers
Trained and Ready at G4S Jarus Perez uses the skills he learned in the U.S. Army at work with G4S p. 5
A G4S Secure Solutions (USA) Inc. Publication - Winter 2016
W hat â€™ s W ithin 3
Message from the President
As Seen on Shout Outs
G4S All Stars
G4S Hurricane Relief Across the country, Team helps those G4S employees step affected by Hurricane up in times of need Matthew
G4S All Stars
Two offices combine for three decades of accidentfree work
MAY THE FORCE BE WITH YOU
G4S GM Paul Berrier (far left) accompanies G4S employee Michael Eckhardt (center) at the Light the Night walk put on by the Leukemia and Lymphoma Society in Louisiville, Kentucky
Publishers Drew Levine President, G4S Secure Solutions North America Sarah Booth Sr.VP of Marketing & Communications
Editor-at-Large Monica Lewman-Garcia Director, Communications G4S Secure Solutions (USA) Inc. 1395 University Boulevard Jupiter, FL 33458 Phone: 1.800.275.8305 E-mail: email@example.com
Managing Editor Marshall Hastings Communications Specialist
A Message from the President
Letters to G4S
Team, As the calendar turns into 2017, I want to send my sincerest thanks for everyone that made 2016 into the year it was. We saw some difficulties, but as a company we came together to overcome the obstacles and have a successful year. We were able to grow as a company, claimed a number of awards, sponsored numerous charitable causes, and began honoring and recognizing our most important asset: you. As a company we were honored with Military Friendly Employer Gold award, the first time that Gold, Silver, and Bronze were awarded. We were in the Training Top 125 and Learning Elite, as well as individual awards given to numerous people within G4S. We continued to stress safety with our 2nd Annual Safety Stand Down Day, our Safety Moment coming once a week, and the continuation of Why I Work Safely. Two of our sites reached impressive safety milestones, as teams in Texas and Georgia reached 18 and 11 years, respectively, without a recordable injury. Beginning in February we started Shout Outs, our weekly thank you to employees across the country. We were able to recognize numerous individuals and teams for their hard work, life-saving actions, and day-to-day dedication to this company and our clients. Without a strong foundation a building is sure to collapse. You are our foundation and you continue to remain sturdy and I couldn’t be more proud of the work that we put in that has put us in the position we are. Thank you for all that you do and I look forward to our future in 2017 and the years beyond.
From: Richard Capps,TeleTech Facilities Manager To: G4S Chris Paffrath,VP Strategic Account Operations Location: Hopkinsville, KY “Emmanuel Vaugh stays in touch and is very responsive at meeting the odd need we occasionally have for service outside our normal business needs. He has consistently provided us with good people. From Captain Scott Kehn our lead to Officers Dee Hite, Kelly Fregia and Syvetrice Kendricks to a person they embody professional behavior and a competency that is unbelievable in today’s workforce. Thank you for such good service.”
From: Chief Robert R. Beach To: G4S Team Members Involved in 2016 Vice Presidential Debate Location: Virginia “First let me say that there are not enough words to express my appreciation for all of your efforts and the efforts of the team that you collected and worked with. However, let me say thank you for your willingness to assist with the public safety operations during the 2016 VP Debate. It was an honor and pleasure to work with you and members of your team. The Longwood University team recognizes the importance of maintaing a safe environment for our students, employees and visitors during not only the debate but all the related activities.”
Drew Levine President G4S Secure Solutions North America 3
As Seen On Shout Outs Extraordinary Employees Who Do Extraordinary Work Shout Outs is a weekly platform that recognizes G4S employees and teams across the United States who exemplify hard work serving our business and our clients. Never miss a Shout Out by subscribing today. To view the Shout Outs archive and subscribe, visit https:// goo.gl/l5NvWJ. Please ensure that the Human Resources team at your local office has your updated contact information in order to receive the latest Shout Out emails.
G4S Helps Light the Night
Quick Actions Help Save a Life
L to R: Michael Stanzilis, Roland James, Robert Venable, Matthew Sostre, Samuel Bailey, Warren Davis, Curtis Munford,Winter Lemon Kevin Fane dons the t-shirt the Las Vegas office made for the Light the Night walk
Throughout the month of November, G4S teams helped raise funds for cancer research through Light the Night through the Leukemia and Lymphoma Society. Teams from Las Vegas, Louisville and HQ all took part, helping raise thousands of dollars.
When an individual at a hospital in north New Jersey got trapped between a car and a parking bollard, the quick actions of G4S officers on site helped save the individualâ€™s life.
Sergeant Dang Prevents Suicide
CPR Saves the Life of Woman in Need
Sergeant Doug Dang and Kealoha Wells CPO Garnett Denton
When an elderly passenger showed signs of distress, CPO Garnett Denton administered AED and CPR, saving the womanâ€™s life. 4
Sergeant Douglas Dang saved the life of a woman at a hotel in Hawaii who was contemplating taking her life. As he aided her, they both began to slip off the edge. Sgt. Dang refused to let go, holding on until help arrived.
SEAMLESS TRANSITION After seven years in the U.S. Army, Jarus Perez found a fit at G4S
arus Perez has been an instrumental part of the G4S Secure Solutions Northern and Central California locations for the past two years. Prior to his career with G4S, Perez spent more than seven years in the U. S. Army, during which time he participated in both Operation Iraqi Freedom and Operation Enduring Freedom. During his time in the Army, Perez deployed multiple times and quickly assumed leadership roles, eventually achieving the position of platoon sergeant. “Being deployed taught me the value of good leadership,” says Perez, who carried these leadership skills with him as he progressed through his military career and applied them to his current career as a training specialist with G4S. “As a platoon sergeant, my main concern was taking care of my soldiers and providing them with the skills and equipment needed to complete the mission. In my position with G4S, I am responsible for training security officers to the best of my ability and providing them with the tools necessary for their duties.” As a wounded veteran, Perez recalls the transition into the civilian workforce as the most challenging endeavor he has ever experienced. After being wounded in 2011 by a dismounted IED that detonated just two feet from him, Perez knew his life was changed forever. As he underwent surgery, extensive physical therapy and coped with his departure from the Army, Perez was desperately searching for a new “identity” and purpose in life. “Becoming a part of G4S helped ease my transition into the civilian workforce. It was the structure of the military that helped me to adapt more quickly,” he states, adding that G4S’ militaryfriendly environment, as well as being familiar with the company values and having the unique experiences and training former service members bring to the table, made all the difference in his search for a second career. “The security industry is something I am passionate about, and given my experiences in training and instructing courses in the Army, I jumped on the chance to apply
for the training specialist position at G4S.” As a training specialist, Perez is responsible for the initial orientation of new hires, as well as the maintenance of cont r ac tJarus Perez receives a Certificate of Appreciation for his support required training to the Work for Warriors program and his commitment to hire service members, post-9/11 veterans, their spouses and families. for each site and its officers, but his reach is felt far beyond these duties. Praised by his supervisor, Bob Schreiner, for being passionate and enthusiastic about his work, Schreiner says, “Jarus is an instrumental part of our ongoing efforts to recruit, hire and retain service veterans.” Noted, too, is the fact that Perez also helped pioneer an extremely comprehensive firearms training and safety program for all of the region’s armed personnel. Perez encourages other wounded veterans to be proactive, persistent and resourceful when attempting to enter the civilian workforce, acknowledging the difficulty of the situation. “Surrounding yourself with positive and supportive people is crucial to your effective transition,” he advises, reminding his fellow veterans to stay strong. “It will get better,” he adds, much like it did for him when finding an organization like G4S, where his supervisors recognize the value of his military experience, saying, “We benefit from Jarus’ energy and knowledge, and are extremely fortunate to have him on our staff.”
All Stars As Hurricane Matthew Raged On, G4S Didn’t Punch Out
Milwaukee Honors Officer With Cobb Award
G4S Officer Devonte Cobb
The G4S team at CSX. Front L to R: CSX Police Supervisory Special Agent Andrew Ford, CPO Paul Orlando, CPO Carol Hanna, CPO Mario Cordova, CPO James Harvey, USO Chime Tobler. Back L to R: CPO Peter Divert, CPO William Estes, CPO Virgil Carter, CPO Robert Navarro, CPO Richard Huggins, CSX Account Supervisor Captain Manor Knight, and G4S Jacksonville General Manager Roger Sulimirski.
At the end of October, Hurricane Matthew wrecked havoc on the Southeasern United States. Evacuations were in effect throughout parts of Florida, Georgia and South Carolina as one of the strongest hurricanes in nearly a decade worked its way up the coast. While millions of people were taken from their homes, and flooding resulted in $1.5 billion in damage to 100,000 homes in North Carolina alone, G4S’ Hurricane Relief Team stayed on duty throughout the weekend. Beginning in Miami, 40 officers were flown in to help support local clients in the affected areas. As Hurricane Matthew worked its way up the coast, the team chased it, covering sites and locations from Miami through North Carolina. G4S met with every local client to review the Disaster Emergency Plan and determine if someone was in the area to have on guard. Multiple clients asked for and received officers working during the storm. Before the storm, officers on duty were given an extra day to take care of personal matters and make sure that their homes, families, and loved ones were taken care of and prepared for any scenario. In Jacksonville, the G4S team that regularly works with CSX assisted in maintaining order for the seven locations in the city. To the volunteers and the officers that stood post and helped maintain sites, a big thank you for keeping the company and our clients in safe and secure hands. 6
G4S Wisconsin lost a valued member of its team when Officer Devonte Cobb tragically passed away in December. Cobb was recruited to G4S with his wife, Dominique, working under Gail Ford in Racine. In October, Cobb was deployed to Florida for relief efforts for Hurricane Matthew. Ford was so excited and proud of Cobb that she drove him to the airport for his first plane trip. Cobb was a dependable and trusted employee, working the third shift in Racine. The Wisconsin team created the Devonte Cobb Emergency Deployment Award in Cobb’s honor, giving him the first award. The award honors individuals who show dedication and selflessness deployed to disaster areas and other emergency situations. Cobb was a valued member of the team and his loss is felt by the many individuals who had the pleasure to work with him.
All Stars Officer Notifies Police of Drunk Driver within Community At Sun City Shadow Hills,an age restricted community in the Palm Desert Market, Shift Leader Ramiro Rabago noticed an intoxicated driver within the community. Rabago notified local police who came and arrested the individual. Rabago was later named the Employee of the Month by the Home Owners Association. Shift Leader Ramiro Rabago
Gary Pelleran Earns Western Region Award
EMT Saves a Life in Michigan
G4S Officer Mark Young
When Mark Young, a Firefighter and EMT officer located in Milford, Michigan, noticed a group of cars scattered throughout the road, he approached the scene and found a single car driven off the roadway. He found the occupant of the car unconscious and breathing irregularly. Young used a head-tilt, chin-lift maneuver used to treat trauama patients and monitored the patient until EMS arrived.
Hawaii Team Earns U.S.Vets Award
Project Manager Major Gary Pelleran
Project Manager Major Gary Pelleran received the Western Region Excellent Award for Leadership, Customer Focus, Expertise and Performance. Pelleran helped organize a meeting between G4S Management and law enforcement officers, helping explain the CPO Program to a potential client. Pelleran helped win a sole source contract of $400k that is expected to grow to $1.5 million.
Front Row L to R: HR Specialist Tamar Cordeiro, HR Manager Lori Ortiz, HR Specialist Lisa Asuncion, Payroll Specialist Lani Maae. Back Row L to R: Transition Manager Ed Rivera, Ops Manager Hospitality Jose Solorio, GM Lee Burgwinkel, Area Supervisor Jayde Unasa, Training Manager David Parker, Payroll Specialist Ro Vuikadvau
The Hawaii G4S team was awarded the U.S. VETS Employer of the Year Award.The award is given to the employer who has recruited and employed the most veterans from U.S. vets during their fiscal year (July 1, 2015 - June 30, 2016). 7
All Stars Teams Combine for Nearly 30 Years Accident Free Two G4S teams located in Ingleside, TX and Valodsta, GA have combined for almost three decades of accident free work. At the location in Ingleside, the team has gone an impressive 18 years without incident. Site Security Manager Ed Jasso, Sgt. La Donna Early, Ronald Dye, Norma Mireles, Steve Odom, Brian Beard, and Marie Redmon have helped make the Ingleside location a safe and accident-free site. At the site in Valdosta, the team has gone without incident for 10 years. Site Supervisor Caretha Smith, along with her team of USO Philip Drummonds, USO Michelle Dukes, USO Tynesia Wilson, USO Daryl Kiefer, USO Brenda Strickland, USA Daneshia Bell, and USO Ingrid Pettigrew, all take pride in the safety record for the site.
Oaks of Calabasas Processes Hundreds for Halloween
President Drew Levine with Officer Jose Sagastume (left photo) and Director of Security Darko Dogic at the Oaks of Calabasas.
The team at the Oaks of Calabasas, a premier gated community in Los Angeles home to celebrities like Kim Kardashian, Mariah Carey, and Katie Holmes, helped process 899 cars between 3 and 9 p.m. on Halloween while residents of the community turned their homes into haunted houses. Members of the team at the Valdosta site
Site Supervisor Polizzano Helps Straighten Ship When Site Supervisor Joseph Polizzano arrived at a data center in Clarks Summit, PA, there were numerous issues. From staffing issues, to new systems, Polizzano revamped the site schedule, made himself known to the major contacts at the site and let them know he was there. He worked through issues until they were resolved, helping improve the site overall.
Members of the team at the Corpus Christi site
Site Supervisor Joseph Polizzano
Celebrating Service Employees Celebrating Anniversaries October 1 - December 31, 2016 35 Years Robert
30 Years Judy Peter
John Dâ€™Agata George Harris Matthew Hildebrandt John Meissner Randy Oelke David Schubring James Skwor Jeffrey Stoeger
Florida Region Norfolk Point Beach Point Beach Point Beach Point Beach Point Beach Point Beach
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Celebrating Service Employees Celebrating Anniversaries October 1 - December 31, 2016 10 Years Continued
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Celebrating Service Employees Celebrating Anniversaries October 1 - December 31, 2016 5 Years Continued
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Celebrating Service Employees Celebrating Anniversaries October 1 - December 31, 2016 5 Years Continued
Paris Laimont Orlando Thomas Lindner Orlando Robert Mathias Orlando Loretha Smith Orlando Kenneth Jackson Pensacola Jason Burgos Philadelphia John Conway Philadelphia William Cope Philadelphia LaShana Crump Philadelphia Steven Davis Philadelphia Amer Ibrahim Philadelphia Paul Newns Philadelphia Robert Robbins Philadelphia Efrain Santiago Philadelphia Robert Stranieri Philadelphia Bruce Tolliver Philadelphia Dimitrios Tserpelis Philadelphia Andre Vollrath Philadelphia William Bechtol Phoenix Robert Brisbin Phoenix Paul Cecilio Phoenix Matthew Dinwiddie Phoenix Henry Jones Phoenix Joseph Keller Phoenix Glenn Lacey Phoenix Treece Lansford Phoenix Ryan Matthews Phoenix Ramiro Rodriguez Phoenix Arnold Sanchez Phoenix Ruben Sanchez Phoenix Stephen Schmidt Phoenix Jennifer Scott Phoenix Michael Stevenson Phoenix Kenneth Brown Pittsburgh William Garda Pittsburgh Mark Harris Pittsburgh Joseph Hohman Pittsburgh Phyllis Lennon Pittsburgh Rebecca Mayhew Pittsburgh Scott Nipper Pittsburgh William Schmitt Port St. Lucie Earl Barr Portland Cameron Dunbar-Yamaguchi Portland Scott Grigsby Portland Octavius Harrell Portland Jimmy Hickman Portland Kenneth Hohlfeld Portland Jonathan Hopkins Portland James Kemper Portland Nanette Larsen Portland Nathan Little Portland Derk Loertscher Portland Gary Long-Zito Portland Peter Moe Portland John Monk Portland Vernon Rezentes Portland Jeremy Smith Portland Mark Sparling Portland Crystal Tansley Portland Michael Waterman Portland Regina Carlisle Raleigh Daymion Harding Raleigh Adil Elkasri Richmond Brianne Jones Richmond Michael Randall Richmond Sheila Smith Richmond Andy Villanueva Richmond Trashaun Allen Riverside Jesse Franco Riverside Stanley Janicke Riverside Irvin Juarez Riverside Anthony Munoz Riverside Michael Oâ€™Mara Riverside Thomas Schuster Riverside Fred Thiemann Riverside Earnestine Potter Roanoke Johnathan Robinson Roanoke Eriberto Bazan Sacramento Christine Corson Sacramento Spencer Hackett Sacramento Anwar Khan Sacramento Ivan Lucero Sacramento Muhammad Mirza Sacramento Sebastain Scott Sacramento Shanice Scott Sacramento Johnny Segrest Sacramento Gurmail Singh Sacramento Ayehu Tsegaye Sacramento
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