2022 Fuse Marketing Year End Review

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YEAR END MARKETING REPORT 2022

Reportby:JuliaRoberto
Company Review & 2022 Goals 01.
Added Profiles & Print 05. Website Analtyics & GMB 02. Email & Events 06. SEO & Google Ads 03. 2022 Spend & 2023 Questions 07. Social Media 04. C O N T E N T S 2023 Goals & Strategies 08.
TableofContents

BRAND

AND TARGET

COMPANY AT A GLANCE 2022
appliance
personalized
appliances
Partners
renovation 4 operational years (2018 - 2022) 4 showrooms 106 active employees 11,000+ contacts created 7,000+ deals created $84 million in written sales $68 million in delivered sales
POSITIONING
MARKETS To represent the best and brightest in the South Florida
industry and create a more
experience in high-end
Target Market Demo: Age range: 35-65 50% women, 50% men Tarde
End-users with a median income of $108,000+ Interested in home improvement or
MARKETING HIGHLIGHTS FOR THE YEAR Website traffic increased by 95% Webchat conversion increased 39.2% Social media followers increased by 139.06% Co-op contribution Increased by 53.8% Email list/Contact list increased by 75.5% MARKETING GOALS 2022 Increase brand awareness Increase Podium leads Integrated marketing platforms Understand/calculate marketing ROI Create brand loyalty 2022 Marketing Goals:

WEBSITE ANALYTICS DATA

HIGHLIGHTS

Website users increased by 95.84%

Top age range 35-44

In 2022, we launched a new site with BrandSource to create more integrations with our software and increase SEO We lost some data during the launch and Google transferred to GA4 analytics to start tracking in 2023 With the new launch, we did not see a huge drop-off and we continued to trend upward in website users Google and Facebook ads have contributed to the increase in users, however, organic search is still the top acquisition

Top website users city Miami

Top users day & time Tuesday 10:00 AM

Mobile sessions increased by 134.2%

2022 ANALTYICS

HIGHLIGHTS

GMB searches increased by 238%

GMB clicks increased by 237%

Top search aquestition Map

GMB calls increased by 306%

GOOGLE MY BUSINESS INSIGHTS

SEO & BLOGGING

After the launch of our new site in October 2022, we did not experience a dramatic decline in visits or clicks, however, we are still working out the kinks with indexing and overall website health We are now creating four original new blogs to help our SEO efforts Ryan is continuing to audit Brandsource's work and review errors and non-indexed pages

HIGHLIGHTS

New blogs created and posted 32

Top performing blog Best Speed Ovens

New webiste launched in October 2022 Total clicks for 2022 25.4K

Top performing page Naples location

2022 ANALTYICS

GOOGLE ADS

In 2022, we increased our ad spend by $60K and organized ads based on these categories: phone ads, website traffic, display ads, vendor-branded campaigns, and products specific campaigns We are working to test out shopping campaigns and waiting for Google to approve our ads Top conversions for the year were directions (1,097) followed by calls from ads (1,069), and lastly webchat (404)

HIGHLIGHTS

Total conversions from Google ads 2,435

Top ad based on conversions

Phone ad - FTL

Top click through rate

Fuse Branded Campaign

Top clicks

Phone ad - Miami

Increased google ad spend by $60,700

2022
ANALTYICS

SOCIAL PAID ADS

In 2022, we significantly increased our Facebook ad spend to coincide with our Google ad campaigns Each vendor/product campaign in Google ads was matched with a Facebook ad for a complete campaign We received almost 6 million impressions from all of our Facebook ads this year We started testing Linkedinads in March 2022 and concluded that blog and video ads were the best performing

HIGHLIGHTS

Total clicks for Facebook ads 94,501

Top Facebook ad based on results Brand Campaign - F&P

Average CTR for Facebook ads 1.59%

FACEBOOK& INSTAGRAM LINKEDIN
Best performing ads on LinkedIn Blogs Average CPC for LinkedIn $1.32

SOCIAL MEDIA DATA

An increased amount of personalized posts has helped gain followers and engagement throughout the year. With over 300 posts this year, the employee spotlights and event video content have been the top-performing organic posts.

FACEBOOK & INSTAGRAM

HIGHLIGHTS

Followers increased 139.06%

Top engagment platform LinkedIn

Social Media Website User Acquistion 32.9% Top Instagram & LinkedIn Cities Miami

Top Impressions platform Facebook

LINKEDIN

ADDED PROFILES

Pinterest, YouTube, & OTT

Added Pinterest and YouTube platforms in late 2021 and continued to create and post content on each Videos are pushed out through ads, organic social posts, and email marketing OTT campaign is shown to our top zip codes in each showroom location and to 1.5+ million home value.

PINTEREST

YOUTUBE

OVER THE TOP TV

HIGHLIGHTS

Pinterest Clicks 1,003

Top YouTube Video Welcome to Naples

YouTube video views 85,132 Total C0nversions for OTT Campaign 10,677

Top streaming platform Pluto

This year we did not add any additional print magazines and decreased our print spend by $3,422 We added an additional spend with Luxe for the Pedals with a Purpose campaign We hosted the Naples Build magazine launch where we had over 40 attendees With the QR added to our ads, we are able to track the scan to get a better ROI

Top magazine spend Luxe Decreased print spend by $3,422.50 QR code scan 462 Total 2022 spend $93,071.42

PRINT MARKETING HIGHLIGHTS
2022 PUBLICATIONS

EMAIL MARKETING

In 2022 our email marketing campaigns consisted of Fuse News and event emails. Our Fuse News emails are sent out each month to our showroom clients and include blogs written that month, new video content, and featured products. Event emails are sent directly to showroom clients to invite or remind them about an event or CEU that we are hosting More work and organization are needed to increase CTR and open rates

HIGHLIGHTS

Total emails sent 68

Top click-through rate email Decor for the Cure

Average CTR for all emails 9.84%

Top CTR for Fuse News December - NPB

Total marketing contacts 21,027 2022

Increase networking group events within our showroom Create personalized experiences for existing and new clients Increase brand loyalty and engagement Generate new leads with events Utilize events for personalized posts G t i l d ith it
Marketing Goals: NOTABLE EVENTS IN 2022 Naples Build Magazine Launch FTL Home Show Wolf Steam Oven ClassesNaples, Miami, and FTL Tour of Kitchens SubZero Influencer Cook-Off Spring into Fuse FTL Yacht Chef Throwdown Powerhouse Naples Networking Scotch & Sharks Breakfast Hope Bash Kick-off Celebration Decor for the Cure
MARKETING 2022
Event
EVENT

2022 MARKETING SPEND & BUDGET

This year we significantly increased our marketing spend with the majority going to digital marketing We'll we increased our spending, we are still at 74% of our delivered sales We have invoiced out over $590k in co-op dollars and have received $464k Spend for this year was taken from Quickbooks and Ramp, as we move more into Epass for accounting I will be using that for a more accurate outline.

HIGHLIGHTS

Increased marketing spend by 99.2%

Increased co-op dollars invoiced by 95.4%

Top marketing category spend Digital Marketing Top quarter marketing spend Q4

Most marketing spend went to Google ads

Q4 416% Q3 249% Q2 205% Q1 13%
Digital Print Events Materials Operations/Misc. 250,000 200,000 150,000 100,000 50,000 0

WHAT'S NEXT FOR US IN THE NEW YEAR

Questions to strategize

WHAT ARE THE BUSINESS GOALS AND OBJECTIVES?

WHO IS OUR TARGET AUDIENCE? HAS IT CHANGED OVER THE PAST FEW MONTHS/YEAR?

WHAT NEW INITIATIVES DO WE WANT TO PUSH THIS YEAR?

WHERE CAN WE INCREASE OUR EFFORTS?

HOW CAN WE BEST ADD VALUE TO THAT CLIENT'S JOURNEY?

HOW WILL SUCCESS BE MEASURED THROUGH MARKETING?

GOALS FOR 2023

Track ROI

Focus on tracking ROI from all sources of marketing

Utilize inbound lead coordinator to track sales revenue

Organize and use HubSpot and all of our software for reporting

Improve Sales & Marketing Alignment

Work with sales to gain input on the buyer's journey

Encourage the sales team to promote the brand on our platforms

Automated Integrations

Work with all of our software to automate and integrate internal and external processes

Increase our website capabilities and possible e-commerce opportunities

Content Creation

Work to create more original written, audio, and visual content to display on Fuse networks and the learning center

Stronger Brand Loyalty & Awareness

Create stronger long-term relationships with Fuse experiences and events

Strengthen and develop awareness in new showroom cities

STRATEGIES FOR IMPROVEMENT

WEBSITE

Continue to work on Epass integration to create automated processes

Incorporate Package AI once routing and payments have been implemented

Work on SEO efforts with BrandSource and continue to audit them with Brandspeak

Increase to 4 new original blogs to increase SEO

GOOGLE ADS

Add shopping ads with in-stock & clearance items

Update all content and keywords and make sure to include in-stock

Increase ad spend by testing branded campaigns and include more mid-level brands in campaigns such as Bosch and LG

Create A/B Testing on phone ads and website traffic ads

SOCIAL PAID ADS

Create shopping ads with in-stock & clearance items

Update all content and utilize videos to test more Instagram ads

Create A/B Testing on awareness campaigns

SOCIAL MEDIA

Get more video content for Instagram reels, YouTube, OTT, and Tiktok

Leverage PR to boost your reputation and customers’ confidence

Hyper-personalize content with employees' and clients reviews

PRINT

Create separate QR codes for each magazine to better track ROI

Utilize print networks to host events and luncheons

EMAIL

DIGITAL DIGITA DGITAL

Organize HubSpot customer type, lists, and email campaigns

Learn more about HubSpot's abilities to automate email campaigns

Possibly incorporate text campaigns alongside email campaigns

EVENTS

Increase individualized sales manager and client experiences

Get sales to attend more networking events with the membership we are involved in Have at least one event (big or small) at each showroom once a month

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